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[dial pad beeping]
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[line ringing]
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[reporter 1] And now
to an unbelievable hoax
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that police say
many people fell victim to.
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[reporter 2] A caller pretending to be
a police officer was convincing enough
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to talk some managers
into sexually abusing fast food employees.
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[woman 1] If I didn't
submit to this search,
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00:00:34,285 --> 00:00:37,163
then I'd be
either arrested or lose my job or both.
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Couple police officers telling me
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there's a video of what happened here.
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I'd never seen anything like it
and I still haven't in 30 years.
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[man 1] I'm on the phone
and he starts telling me the process.
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"Take off her blouse."
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[man 2] Here comes one article
of clothing off and then another.
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[woman 2] I don't think
there was anywhere he didn't touch.
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[man 1] Check her crevices for drugs?
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[woman 3] He wanted him
to describe my breasts,
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what my genitalia looked like,
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and even my bra size.
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I was mind-blown.
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[man 3 on phone] Who is this?
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The psychology employed by the caller
was amazing.
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[man 2] I didn't know
what this guy was capable of.
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I just know that this is a bad guy.
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[indistinct speech over phone]
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[man 4] The caller
committed the perfect crime
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because he's completely anonymous.
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[man 2] Burger Kings and Taco Bells…
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Every restaurant you could think of
was a victim of this caller.
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We have a sexual predator on the loose
and the phone's still ringing every day.
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[phone ringing]
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[man 2] Life out here, it's pretty good.
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Good place to raise your family,
good schools.
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Not a lot of crime.
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The night that I got the phone call
about the McDonald's case, uh,
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I was at home, minding my own business.
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[Buddy] And it was, uh,
the assistant chief at the time
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and he said, uh,
"Buddy, what are you doing?" I said,
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"I'm sitting on the couch, chilled out,
watching old TV."
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And, uh, he said,
"Well, I need you to come out."
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"I'm out here at the McDonald's
and I don't know how to explain it."
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"There's just
some bad things happening out here
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and I need you."
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It was, uh, April the 9th, 2004.
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I had only been promoted
approximately three weeks.
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I guess you would say
I was a rookie detective.
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I roll into McDonald's,
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I really don't have any idea
what's going on.
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[siren wailing]
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Police cars everywhere,
people coming and going…
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I walked into the restaurant…
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And, uh, McDonald's
is still doing business.
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We went through the kitchen area
and back hallway.
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It was just crazy.
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People running around
like chickens with their heads off.
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You could tell that it was an atmosphere
where everybody was just upset
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and like they'd seen something
or done something
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they couldn't believe was happening.
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I saw the victim in the back office.
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She appeared to be upset,
head hanging down.
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We had a manager that was upset.
I had an assistant manager that was upset.
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It was like a whirlwind going on.
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And I'm thinking, "Oh, what in the hell
have they got me into?"
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They were trying to explain to me
what had happened,
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but what they were saying
didn't make a lot of sense.
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And all I could understand
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was that it had something to do
with this phone call.
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And then one of the officers
there told me. He said, uh,
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"There's a video of what happened here."
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And I said, "What?"
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There was a CCTV camera in here,
recording everything.
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I said, "All right, stop. Right here."
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"Enough talking about it.
We've done beat that horse to death."
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"Now let's see exactly what happened."
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Started watching the video.
There's no sound.
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So you can only go by what you see,
like watching silent movies.
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00:04:59,842 --> 00:05:02,219
Donna Summers,
who was the assistant manager,
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she's on the phone with somebody.
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[woman] On this particular day,
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a call came in to the restaurant.
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[phone ringing]
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And the assistant manager
at the restaurant,
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Donna Summers, 51 years old,
takes the call.
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And, uh,
it's a gentleman on the other line,
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saying that he is a police officer.
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He's working
for the Mount Washington Police,
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which is not even
a mile up the road from the restaurant.
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And that he has the manager
of the McDonald's
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on the line with him,
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along with a corporate representative.
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And he's got
some very serious business to talk about.
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One of her employees has been accused
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of stealing a wallet from a customer,
who'd been there.
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He describes her
as petite, uh, brunette hair.
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00:06:06,200 --> 00:06:08,994
And Donna Summers says,
"Yes, we have that employee."
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"I know exactly who that is."
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[Buddy] As I'm, uh, watching the video,
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a young woman comes into the room.
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You could see them talking back and forth.
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Louise Ogborn, 18 years old,
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was working at McDonald's
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because her mom had recently lost her job,
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and had some health issues,
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and she wanted
to help the family earn some money.
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And on this particular day,
they were very busy
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and she offered to stay
and help with the dinner rush.
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So, at that point, uh, Donna Summers
takes Louise Ogborn to the back office.
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[Louise] She told me
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that I had been accused of
stealing money from my customer's purse.
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I just remember being distraught.
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I was so upset
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that somebody would blame me
for something so horrible.
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The person on the phone,
the police officer,
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then tells Ms. Summers,
"Now, here's what we can do."
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"We can either arrest her
at the restaurant
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or, if you want to help us out,
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we need you to conduct a strip search
and see if she has the money on her."
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[Louise] She started asking me
to empty my pockets
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and I just started taking stuff out,
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laying it on the desk…
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And I turn my pockets inside out.
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[Buddy] Next thing you know,
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another assistant manager walks in,
as well,
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and they've got a garbage bag
and they've put that over the door
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so you couldn't look in from the hallway
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and see what was going on
inside that office.
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I thought it was strange,
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but I guess they were
trying to make the victim more comfortable
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with what was, uh, going to happen.
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[Connie] It's hard to imagine
what Donna Summers is thinking.
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Most people say they would never believe
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someone on the phone
is asking them to conduct a strip search.
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However, this caller
sounds very legitimate.
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He's very calm,
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he's giving the orders
very authoritatively,
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and Donna Summers is obeying
all of these commands from the officer.
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Even Louise complies,
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even though she doesn't really want to.
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She keeps protesting,
saying she didn't do this.
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So she's probably thinking,
"Well, they're gonna realize this isn't me
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and I'll just obey right now
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and hopefully
they'll let me out of this situation."
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00:09:04,962 --> 00:09:07,923
But that's when it becomes more bizarre.
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All of a sudden,
here comes one article of clothing off
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and then another article of clothing off.
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Then I'm going, "Wow."
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"What the hell do we got going on here?"
I mean, I was mind-blown.
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And the next thing you know,
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the victim has nothing on
but her underwear and her bra.
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And all of a sudden,
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they're removed, too.
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She's just standing there, just naked.
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There's not a stitch of clothes on at all
and I'm thinking,
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"We're in a McDonald's office
with a naked woman?"
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"I mean, what's gonna happen next?"
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We're probably
an hour into the phone call.
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I was just standing there
with my mouth hung open.
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Couldn't believe what I was seeing.
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After they remove her clothing,
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they give her an apron
and she's trying to conceal herself
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as best as she can.
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[Louise] I was completely undressed.
I was embarrassed.
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[Buddy] Next thing you know,
they're bagging her personal belongings up
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and they take them out of the room.
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[Connie] The police officer
on the line asked her
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to take all of Louise's clothing,
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00:10:35,469 --> 00:10:37,513
get her car keys,
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and take it out to the car
and put it in the car.
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So here's Louise Ogborn,
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sitting there naked
with a little apron over her,
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realizing that even if she wants
to get out of that situation,
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there is a restaurant full of customers
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that she's gonna
have to run through, naked.
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And then what's she gonna do?
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So she's stuck back there.
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[Louise] I didn't know
what was behind the door.
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I didn't know if
somebody was waiting for me or…
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And I didn't want to run out naked
and I was just really scared.
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What choice did Louise have at this point
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but to obey?
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[Buddy] This young lady's
not being strip-searched.
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00:11:23,976 --> 00:11:26,520
She's a prisoner
in her own place of employment.
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00:11:27,479 --> 00:11:30,482
She's upset. You can see it in her face
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00:11:30,566 --> 00:11:34,027
that she was traumatized
at the situation she was in.
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[Connie] I can only imagine,
an 18-year-old,
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what's going through your mind.
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This is someone
who has always followed orders
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00:11:44,621 --> 00:11:45,747
probably in her life.
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00:11:45,831 --> 00:11:47,332
Her life has been about order.
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00:11:48,375 --> 00:11:52,379
Going to church,
going to Girl Scouts, going to school.
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00:11:55,257 --> 00:11:57,885
[Louise] Grew up
in a typical military home,
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00:11:57,968 --> 00:11:59,344
highly disciplined.
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00:12:00,262 --> 00:12:05,184
I was taught when my dad
or my mom told me to do something,
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00:12:05,267 --> 00:12:07,060
that I absolutely did it.
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00:12:07,144 --> 00:12:09,480
Uh, if any other adult
told me to do something
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00:12:09,563 --> 00:12:11,732
I absolutely did it, no arguments.
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00:12:15,694 --> 00:12:17,863
[Buddy] And then the next thing you know,
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00:12:19,114 --> 00:12:22,784
this man… They come into the office and…
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00:12:22,868 --> 00:12:24,578
He's a middle-aged man.
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00:12:25,996 --> 00:12:30,959
He doesn't have an employee uniform,
or an apron, or anything on.
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00:12:35,005 --> 00:12:37,090
I go, "He's not a McDonald's employee,
202
00:12:37,174 --> 00:12:39,676
what's he doing
in McDonald's main office?"
203
00:12:40,636 --> 00:12:43,472
We also don't know
what type of person this is.
204
00:12:44,515 --> 00:12:47,226
Could he even be in on it with the caller?
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00:12:52,898 --> 00:12:55,567
[Connie] This whole thing has been
going on for hours
206
00:12:55,651 --> 00:12:57,152
and Donna Summers…
207
00:12:57,236 --> 00:13:00,697
She's trying to run a restaurant
that's very busy at that time of day.
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00:13:01,657 --> 00:13:06,203
But every time she starts wondering,
"Why's this taking so long?"
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00:13:06,286 --> 00:13:07,996
He seems to have an answer.
210
00:13:08,580 --> 00:13:11,792
"We're on our way. We just don't have
many people working today."
211
00:13:11,875 --> 00:13:13,001
"Just bear with us."
212
00:13:13,502 --> 00:13:16,880
So, that sounds like a legitimate answer
to Summers.
213
00:13:17,589 --> 00:13:20,050
However, she needs to get back to work.
214
00:13:20,842 --> 00:13:22,678
And the officer says, "Well, look,
215
00:13:22,761 --> 00:13:25,889
do you have a man
in your life who you trust?"
216
00:13:25,973 --> 00:13:27,975
"Do you have a husband, a boyfriend?"
217
00:13:28,058 --> 00:13:31,853
"Someone you could maybe bring in
who could watch her until we get there?"
218
00:13:32,604 --> 00:13:36,900
And so Donna Summers says,
"Yes, actually. I have a fiancé, Walter."
219
00:13:36,984 --> 00:13:38,443
"He could come down."
220
00:13:39,820 --> 00:13:40,654
I'm thinking,
221
00:13:42,155 --> 00:13:44,324
"What part of
'being the right thing to do'
222
00:13:44,408 --> 00:13:45,450
did you think this was?"
223
00:13:49,079 --> 00:13:51,748
Uh, the manager leaves
and he takes the phone.
224
00:13:53,125 --> 00:13:56,920
[Connie] And now
Walter Nix is listening to the caller
225
00:13:57,004 --> 00:13:59,131
and following his directions.
226
00:13:59,923 --> 00:14:01,675
He says to Louise, "All right,
227
00:14:01,758 --> 00:14:04,052
he wants you
to go ahead and drop the apron."
228
00:14:08,932 --> 00:14:10,892
Then the police officer says,
229
00:14:11,518 --> 00:14:13,478
"Can she do some jumping jacks?"
230
00:14:15,105 --> 00:14:16,773
"Maybe she could run in place."
231
00:14:17,399 --> 00:14:21,445
"She needs to shake.
We need to see if anything falls out."
232
00:14:21,528 --> 00:14:23,614
"You never know
where she may have hid something."
233
00:14:24,907 --> 00:14:28,118
[Buddy] She's now been in the room
nearly two hours.
234
00:14:28,201 --> 00:14:30,329
I see these acts going on.
235
00:14:31,204 --> 00:14:34,041
Jumping jacks, naked. Jogging in place.
236
00:14:34,124 --> 00:14:36,001
Uh, standing in the chair.
237
00:14:36,627 --> 00:14:38,086
It just kept going on and on.
238
00:14:39,755 --> 00:14:42,049
In the meantime, from time to time,
239
00:14:42,132 --> 00:14:45,469
Donna Summers comes back into the office.
240
00:14:46,011 --> 00:14:49,181
And each time she comes back in,
you can see Louise Ogborn,
241
00:14:49,264 --> 00:14:51,892
covering herself with that apron.
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00:14:51,975 --> 00:14:54,186
She doesn't think anything's going on.
243
00:14:54,269 --> 00:14:57,230
She thinks he's just sitting there,
listening to the police officer
244
00:14:57,314 --> 00:14:59,524
and watching her
until the police get there.
245
00:15:00,609 --> 00:15:03,737
You have to think
that Louise is getting worn down mentally
246
00:15:03,820 --> 00:15:07,658
and she's not getting any help at all
from Donna Summers.
247
00:15:10,118 --> 00:15:11,203
There is one point…
248
00:15:11,286 --> 00:15:14,206
You can see Donna Summers
coming back into the room.
249
00:15:14,289 --> 00:15:18,418
And Louise Ogborn
does not have her apron covering her.
250
00:15:20,671 --> 00:15:23,298
And Walter Nix is right next to her.
251
00:15:23,382 --> 00:15:24,800
Whether she saw it or not…
252
00:15:24,883 --> 00:15:28,053
She came back in the room
very quickly and didn't see it.
253
00:15:28,136 --> 00:15:29,388
Still nothing is done.
254
00:15:30,847 --> 00:15:32,808
So, at that point, Louise has to think,
255
00:15:32,891 --> 00:15:34,309
"I'm all alone here."
256
00:15:35,477 --> 00:15:36,728
"Nobody's gonna help me."
257
00:15:38,146 --> 00:15:42,192
[Louise] Just doing what I had to do
to survive.
258
00:15:44,903 --> 00:15:48,407
The caller was telling me to say,
"Yes, sir. No, sir."
259
00:15:49,032 --> 00:15:50,742
If I didn't, I would get punished.
260
00:15:52,119 --> 00:15:54,246
And, um, I was petrified.
261
00:15:54,329 --> 00:15:57,833
[voice breaking] I didn't know if this
was my last day on Earth. [sniffling]
262
00:15:57,916 --> 00:16:00,460
I didn't know if I'd make it through.
263
00:16:03,463 --> 00:16:04,589
[Buddy] Far as I knew,
264
00:16:04,673 --> 00:16:08,635
Walter Nix was an upstanding person
in the community. Churchgoer, family man.
265
00:16:08,719 --> 00:16:12,973
He was a little league, uh, coach,
uh, around children all the time, uh…
266
00:16:13,056 --> 00:16:15,017
People trusted him
267
00:16:15,100 --> 00:16:16,727
and Donna was gonna marry him.
268
00:16:17,519 --> 00:16:21,857
But, evidently, when he was so far out
of his normal element,
269
00:16:21,940 --> 00:16:24,568
with this guy talking to him on the phone
270
00:16:25,694 --> 00:16:28,363
that every moral fiber that he had in him…
271
00:16:29,614 --> 00:16:30,741
He just lost it.
272
00:16:33,243 --> 00:16:36,371
And it just kept getting worse,
the further the video went.
273
00:16:37,122 --> 00:16:39,958
Even had the young lady
turned over his lap
274
00:16:40,042 --> 00:16:43,879
and he would…
Was spanking her, uh, naked buttocks.
275
00:16:43,962 --> 00:16:48,300
And I mean to the point that, uh…
You could even see the red marks.
276
00:16:48,383 --> 00:16:49,384
And, uh…
277
00:16:51,845 --> 00:16:52,804
[inhales deeply]
278
00:16:54,765 --> 00:16:57,726
Uh, the spanking continues
on and off for about 20 minutes.
279
00:16:58,602 --> 00:17:02,189
Louise Ogborn is humiliated, scared.
280
00:17:02,272 --> 00:17:04,733
She's probably afraid for her life
at this point.
281
00:17:06,568 --> 00:17:08,487
[Louise] I was crying the whole time.
282
00:17:10,155 --> 00:17:12,824
He had already hit me, beat me, and…
283
00:17:12,908 --> 00:17:14,701
There's no telling what he could have done
284
00:17:14,785 --> 00:17:17,454
if I hadn't stood up for myself
and tried to get help.
285
00:17:19,998 --> 00:17:22,042
As the video progressed, uh,
286
00:17:23,210 --> 00:17:25,420
it went to a dark hour. [sighs]
287
00:17:25,504 --> 00:17:26,838
Um…
288
00:17:28,882 --> 00:17:31,802
Walter Nix is then instructed
289
00:17:31,885 --> 00:17:35,680
to have Louise Ogborn sit on his lap.
290
00:17:36,389 --> 00:17:37,724
"We can check her breath."
291
00:17:37,808 --> 00:17:41,478
"You might be able to tell if she
has any drugs or alcohol on her breath."
292
00:17:43,188 --> 00:17:47,984
And the police officer tells him
to have Louise Ogborn give him a kiss.
293
00:17:51,947 --> 00:17:55,742
[Buddy] Over the next hour, he's persuaded
to run through all of these things.
294
00:17:57,202 --> 00:17:59,037
[Connie] And if that was not enough,
295
00:17:59,121 --> 00:18:02,415
the police officer tells Walter Nix,
296
00:18:05,418 --> 00:18:08,922
"I need her to perform a sexual act."
297
00:18:09,005 --> 00:18:12,592
And he instructed her to do so.
298
00:18:16,805 --> 00:18:21,101
[clicks tongue] Uh, Walter Nix actually
had the victim perform oral sex on him.
299
00:18:28,024 --> 00:18:31,736
No one understands how this went forward.
300
00:18:31,820 --> 00:18:32,904
But it did go forward.
301
00:18:35,949 --> 00:18:36,950
[Louise] I was numb.
302
00:18:37,450 --> 00:18:39,244
I don't remember feeling anything.
303
00:18:40,370 --> 00:18:42,539
[voice breaking] I just wiped my mind.
304
00:18:43,039 --> 00:18:43,874
[sniffling]
305
00:18:43,957 --> 00:18:47,419
I just made it
to where I wasn't really there mentally.
306
00:18:53,383 --> 00:18:55,552
[Buddy] It was very hard to watch and, uh…
307
00:18:58,180 --> 00:19:00,098
I couldn't believe what I was seeing.
308
00:19:00,765 --> 00:19:04,311
And, uh… I got pretty upset about it.
309
00:19:06,646 --> 00:19:07,647
I was upset
310
00:19:07,731 --> 00:19:11,568
because I didn't see how anything
could happen to somebody… like that.
311
00:19:11,651 --> 00:19:14,654
If you can't feel safe
working at McDonald's,
312
00:19:14,738 --> 00:19:16,281
we're getting in a sorry world.
313
00:19:20,285 --> 00:19:23,663
A young lady has been sexually assaulted,
physically assaulted…
314
00:19:23,747 --> 00:19:26,333
And I'm thinking,
"What the hell am I gonna do?"
315
00:19:29,753 --> 00:19:33,006
So, Walter Nix has to be
thinking to himself,
316
00:19:33,089 --> 00:19:34,925
"What did I just do?"
317
00:19:35,008 --> 00:19:36,927
And he realizes he's done wrong.
318
00:19:37,010 --> 00:19:39,679
He knew he had to be doing wrong
because he takes off.
319
00:19:43,183 --> 00:19:45,185
At this point, I saw enough
320
00:19:45,268 --> 00:19:47,395
that I knew we had a felony
that had occurred.
321
00:19:47,479 --> 00:19:50,106
I instructed a police officer
to go to his address,
322
00:19:50,190 --> 00:19:52,025
bring him to the police department.
323
00:19:52,108 --> 00:19:54,819
He was as much at fault as… As the caller.
324
00:19:54,903 --> 00:19:56,947
In fact, probably he was more at fault.
325
00:19:57,030 --> 00:19:59,866
Just 'cause somebody tells you something
don't mean you do it.
326
00:20:01,576 --> 00:20:02,869
So then, at that point,
327
00:20:02,953 --> 00:20:05,121
Donna Summers is like,
"What am I gonna do?"
328
00:20:07,332 --> 00:20:09,459
[Buddy] So then
here comes an older gentleman in
329
00:20:09,542 --> 00:20:12,629
who's a custodian that was off-duty.
330
00:20:15,715 --> 00:20:17,300
[Connie] He gets on the phone.
331
00:20:17,384 --> 00:20:19,803
He hears a few words of it and says,
332
00:20:19,886 --> 00:20:24,140
[scoffs] This… No way.
This is not happening. This isn't right.
333
00:20:24,224 --> 00:20:29,354
He had enough common sense
to realize, "Wait a minute."
334
00:20:29,437 --> 00:20:31,064
"Is this a real police officer?"
335
00:20:32,732 --> 00:20:36,111
[Connie] He tells Donna Summers
that this was not a real call.
336
00:20:36,194 --> 00:20:39,114
Then she finally seems to realize,
337
00:20:39,197 --> 00:20:42,701
"Wait a minute. Is this all not real?"
338
00:20:43,785 --> 00:20:44,828
And everything stops.
339
00:20:44,911 --> 00:20:46,913
This whole thing is a hoax.
340
00:20:49,457 --> 00:20:52,335
And, uh, that's when they realize
they've been scammed.
341
00:20:56,464 --> 00:20:59,134
Through my mind, I'm thinking,
"Who's this caller?"
342
00:21:01,761 --> 00:21:03,430
"Surely to God, he's not a cop."
343
00:21:08,059 --> 00:21:09,602
My only thought was,
344
00:21:09,686 --> 00:21:14,357
"How in the hell can a guy get enjoyment
out of doing this over the phone, but…"
345
00:21:14,441 --> 00:21:18,653
Obviously, he got gratification
strictly by hearing what's going on.
346
00:21:19,362 --> 00:21:24,034
I also think that he got his jollies off
of knowing that he had the strength
347
00:21:24,617 --> 00:21:26,328
to get in most people's heads
348
00:21:26,411 --> 00:21:29,706
and have them comply
with what his instructions were.
349
00:21:32,917 --> 00:21:35,295
While all kinds of thoughts
ran through my mind,
350
00:21:35,378 --> 00:21:38,214
I knew
we needed to take the victim's statement.
351
00:21:39,507 --> 00:21:41,301
That's when I sat down
352
00:21:42,761 --> 00:21:44,304
across from her,
353
00:21:45,305 --> 00:21:46,222
and, uh…
354
00:21:48,433 --> 00:21:49,851
looked her in the eye…
355
00:21:52,645 --> 00:21:54,105
I realized I knew her.
356
00:21:56,107 --> 00:21:57,442
Yes. She was my neighbor.
357
00:21:58,610 --> 00:21:59,611
[inhales] Uh…
358
00:21:59,694 --> 00:22:00,570
[sniffles]
359
00:22:01,613 --> 00:22:02,697
And I said, "Louise?"
360
00:22:04,657 --> 00:22:06,409
She said, "Yeah, Buddy, it's me."
361
00:22:06,993 --> 00:22:07,994
[sniffles]
362
00:22:08,703 --> 00:22:09,704
And, uh…
363
00:22:12,499 --> 00:22:14,292
Hell, her dad was a friend of mine.
364
00:22:14,376 --> 00:22:15,335
Grew up together.
365
00:22:15,418 --> 00:22:16,336
[inhales deeply]
366
00:22:16,419 --> 00:22:17,337
And, uh…
367
00:22:17,420 --> 00:22:18,254
[sighs]
368
00:22:21,841 --> 00:22:23,635
That hit me right between the eyes.
369
00:22:24,886 --> 00:22:26,221
[clicks tongue] And, uh…
370
00:22:27,180 --> 00:22:29,057
The case became very personal.
371
00:22:29,474 --> 00:22:30,558
[clicks tongue] Uh…
372
00:22:32,018 --> 00:22:33,520
Gave me more drive… [sighs]
373
00:22:35,313 --> 00:22:36,439
Uh…
374
00:22:36,523 --> 00:22:38,983
[clicks tongue] Made me
more determined… [sniffles]
375
00:22:39,067 --> 00:22:41,194
that I'm gonna find out
who the hell did this,
376
00:22:43,113 --> 00:22:44,948
and I'm gonna put their ass in jail.
377
00:22:46,616 --> 00:22:47,742
[sniffles]
378
00:22:56,292 --> 00:22:58,336
Three weeks before when I took that job,
379
00:22:58,419 --> 00:23:00,630
I never thought I'd have a case like this.
380
00:23:03,299 --> 00:23:05,969
We needed to determine
where the phone call was placed from
381
00:23:06,052 --> 00:23:08,263
before we could figure out
how to solve this case.
382
00:23:09,722 --> 00:23:11,099
The caller appeared,
383
00:23:11,182 --> 00:23:13,351
based on statements
and things they told me,
384
00:23:13,434 --> 00:23:14,727
that he knew
385
00:23:14,811 --> 00:23:17,647
what was actually going on
inside that office.
386
00:23:19,107 --> 00:23:21,526
My instinct was that this guy was nearby.
387
00:23:24,195 --> 00:23:26,906
After we took statements that night,
388
00:23:27,407 --> 00:23:31,661
I actually drove back over here
to the, uh, parking lot.
389
00:23:37,083 --> 00:23:40,170
Back then,
cell phones were just coming on the scene.
390
00:23:40,253 --> 00:23:43,506
Payphones were used very much every day
391
00:23:43,590 --> 00:23:45,425
by a lot of the general public.
392
00:23:46,634 --> 00:23:50,805
I knew that there was a couple payphones
on the front wall of the Winn-Dixie store.
393
00:23:50,889 --> 00:23:52,849
I had a hunch that there is a payphone.
394
00:23:52,932 --> 00:23:56,603
And that payphone is in a visual,
direct line of sight to the McDonald's.
395
00:23:59,272 --> 00:24:02,734
It's the only way that I felt like
why somebody would want to do this.
396
00:24:03,860 --> 00:24:06,237
'Cause they would want
to look at the McDonald's
397
00:24:06,988 --> 00:24:09,490
and watch for the police to roll up
398
00:24:09,574 --> 00:24:12,535
and see how successful they were,
pulling off their prank.
399
00:24:14,913 --> 00:24:17,332
I thought
it could be a disgruntled employee.
400
00:24:17,415 --> 00:24:22,128
It possibly
could also be somebody that knew Louise,
401
00:24:22,879 --> 00:24:26,216
whether they
were playing a prank on her for fun
402
00:24:26,299 --> 00:24:30,595
or whether they had something against her,
I didn't know, but that was a possibility.
403
00:24:31,095 --> 00:24:33,473
Your mind runs
in a hundred different directions
404
00:24:33,598 --> 00:24:35,475
trying to figure out which way to go.
405
00:24:42,690 --> 00:24:44,192
The next shift I worked,
406
00:24:44,275 --> 00:24:45,944
I went through the statements
407
00:24:46,027 --> 00:24:51,074
to collect more information
possibly that would help me solve this.
408
00:24:52,617 --> 00:24:56,371
I felt our case was like
a needle in a haystack, right off the bat.
409
00:24:56,454 --> 00:24:57,413
And then…
410
00:24:57,997 --> 00:25:00,583
All of a sudden,
I was sitting there. And I thought,
411
00:25:01,834 --> 00:25:03,461
"I'm gonna search the Internet."
412
00:25:04,003 --> 00:25:06,005
Punch in "McDonald's strip search".
413
00:25:06,089 --> 00:25:08,049
And… Boom!
414
00:25:08,675 --> 00:25:10,551
There came up a lot of information
415
00:25:10,635 --> 00:25:15,098
from restaurants and retail establishments
where this had happened across the nation.
416
00:25:16,599 --> 00:25:19,269
Every case was almost the exact same MO.
417
00:25:19,352 --> 00:25:22,355
Some cases even
used the same, uh, police officer's name,
418
00:25:22,438 --> 00:25:24,148
Detective Scott.
419
00:25:24,232 --> 00:25:26,359
We had a McDonald's
in Hinesville, Georgia,
420
00:25:26,442 --> 00:25:28,194
where a older custodian
421
00:25:28,278 --> 00:25:31,197
did a body cavity search
on a female employee.
422
00:25:31,781 --> 00:25:34,200
At a Taco Bell in Phoenix, Arizona,
423
00:25:34,284 --> 00:25:37,996
the manager picked out a customer
that fit the description on the phone
424
00:25:38,079 --> 00:25:39,247
and searched her.
425
00:25:39,956 --> 00:25:43,584
In '95, we're at a McDonald's
in Raleigh, North Carolina.
426
00:25:43,668 --> 00:25:46,504
In '98, we're in Oak Brook, Illinois and…
427
00:25:46,587 --> 00:25:49,090
So… And he just bounced
all over the place and…
428
00:25:49,173 --> 00:25:50,550
Milwaukee, Wisconsin.
429
00:25:51,217 --> 00:25:55,513
Taco Bells and Burger Kings and Hardee's
and Applebee's
430
00:25:55,596 --> 00:26:00,310
and every restaurant you could think of
was a victim of this caller.
431
00:26:00,393 --> 00:26:05,106
I realize I have information
on 73 cases in 32 states.
432
00:26:06,107 --> 00:26:08,318
The first call
that we were able to determine
433
00:26:08,401 --> 00:26:10,069
was in 1994.
434
00:26:10,778 --> 00:26:12,905
Here I am in 2004.
435
00:26:14,615 --> 00:26:15,616
And I went…
436
00:26:16,784 --> 00:26:17,827
"Oh, crap."
437
00:26:19,162 --> 00:26:21,748
"This ain't gonna be
the local Winn-Dixie payphone."
438
00:26:24,417 --> 00:26:26,044
I knew everybody was looking at me.
439
00:26:26,127 --> 00:26:30,006
This was gonna be
a defining moment in my career.
440
00:26:30,506 --> 00:26:34,385
…dangerous, almost unbelievable hoax
repeated across the nation many times.
441
00:26:34,927 --> 00:26:36,596
And now to an unbelievable hoax
442
00:26:36,679 --> 00:26:39,057
that police say
many people fell victim to.
443
00:26:39,140 --> 00:26:41,601
We know
that it was at 70 different locations
444
00:26:41,684 --> 00:26:44,062
all over the country, as you can see.
445
00:26:44,562 --> 00:26:46,522
[reporter 1]
It's a nationwide investigation.
446
00:26:46,606 --> 00:26:51,361
This same hoax played out
at 69 other businesses in 32 states
447
00:26:51,444 --> 00:26:52,862
over ten years.
448
00:26:53,571 --> 00:26:56,449
Detective Stump
is considered a hero to the young girl
449
00:26:56,532 --> 00:26:59,077
for tracking down hundreds of calls.
450
00:26:59,160 --> 00:27:02,163
The subject had a way
of getting inside of people's minds.
451
00:27:02,538 --> 00:27:06,042
I didn't realize at first,
but I was handed a case that, uh,
452
00:27:06,584 --> 00:27:08,002
ended up being a monster
453
00:27:08,086 --> 00:27:10,088
and there's nobody to solve this but me.
454
00:27:11,672 --> 00:27:13,633
We were afraid that, uh,
455
00:27:13,716 --> 00:27:16,427
constantly, every week,
more people were gonna be hurt.
456
00:27:17,678 --> 00:27:19,931
We knew we had a bad guy
457
00:27:20,014 --> 00:27:22,475
that thought he could
do any damn thing he wanted.
458
00:27:23,935 --> 00:27:25,978
'Cause he'd been doing it for ten years
459
00:27:26,062 --> 00:27:30,191
and he didn't think he could get caught
and he was gonna keep on going and going.
460
00:27:33,111 --> 00:27:34,278
I'm very concerned
461
00:27:34,362 --> 00:27:36,531
that we have a sexual predator
on the loose.
462
00:27:38,950 --> 00:27:41,744
My thought is,
what's gonna happen tonight?
463
00:27:43,371 --> 00:27:47,375
What business is gonna get hit?
What young victim's gonna be victimized?
464
00:27:48,167 --> 00:27:51,003
Somebody had to stop this monster
from what he was doing.
465
00:27:55,633 --> 00:27:58,719
I knew that to catch this guy,
466
00:27:58,803 --> 00:28:01,222
I needed to understand his particular MO.
467
00:28:02,056 --> 00:28:03,766
And to do that,
468
00:28:03,850 --> 00:28:07,145
I needed to understand more
about his past cases.
469
00:28:20,950 --> 00:28:23,077
[woman] Blackfoot's a nice,
close-knit community.
470
00:28:24,120 --> 00:28:25,830
It's a small farming town…
471
00:28:25,913 --> 00:28:28,124
Conservative and fairly religious.
472
00:28:31,127 --> 00:28:32,753
I always felt safe.
473
00:28:35,047 --> 00:28:38,509
The caller targeted certain audiences.
474
00:28:39,051 --> 00:28:40,970
He targeted small towns
475
00:28:41,929 --> 00:28:46,184
where people were
more willing to believe in authority.
476
00:28:47,101 --> 00:28:49,645
Especially if somebody says
that they're police.
477
00:28:51,981 --> 00:28:56,986
I was raised to respect
the authority of people in charge of me.
478
00:28:57,069 --> 00:29:01,240
Teachers, people at church,
uh, those that are older than me.
479
00:29:01,324 --> 00:29:04,452
That person was smart enough to know
480
00:29:04,535 --> 00:29:08,998
that smaller cities might have
481
00:29:09,081 --> 00:29:13,044
young, impressionable people
working at their fast food restaurants
482
00:29:14,170 --> 00:29:16,255
that really need to keep their day jobs.
483
00:29:18,674 --> 00:29:20,802
I was 16 years old when I took this job.
484
00:29:21,636 --> 00:29:23,763
And I was thrilled
when I got the position.
485
00:29:23,846 --> 00:29:26,140
Because I'm gonna be earning my own money.
486
00:29:26,641 --> 00:29:30,895
I was a loyal, dutiful, like,
always early employee.
487
00:29:35,441 --> 00:29:38,277
It was December 16th, 1999.
488
00:29:39,195 --> 00:29:43,658
Just an ordinary,
cold, December weeknight.
489
00:29:47,370 --> 00:29:50,248
Suddenly, I was called back to the office
by name.
490
00:29:51,916 --> 00:29:54,210
The manager told me
that he was on the phone
491
00:29:54,293 --> 00:29:57,505
with someone named Officer Davis,
from the Blackfoot Police Department.
492
00:30:01,342 --> 00:30:04,595
A woman had been
at our establishment earlier that evening.
493
00:30:05,096 --> 00:30:06,973
Her purse was stolen
494
00:30:07,056 --> 00:30:09,559
and it had a $50 bill in it.
495
00:30:09,642 --> 00:30:13,062
And she knows that one of the servers
496
00:30:13,604 --> 00:30:14,689
took it.
497
00:30:16,774 --> 00:30:18,109
$50 is a lot of money
498
00:30:18,192 --> 00:30:21,571
when you're making
$2.80 an hour plus tips.
499
00:30:22,905 --> 00:30:27,159
But I wouldn't dream of touching
a customer's personal belongings at all.
500
00:30:28,744 --> 00:30:30,621
And then they stated that it was, um…
501
00:30:30,705 --> 00:30:32,707
The person she thinks had her purse
502
00:30:32,790 --> 00:30:35,251
was a female server,
503
00:30:35,835 --> 00:30:38,045
little over 5-foot, and blonde hair.
504
00:30:38,880 --> 00:30:42,091
What the hoax caller is doing on the phone
505
00:30:42,174 --> 00:30:44,135
is giving a very basic description
506
00:30:44,218 --> 00:30:46,888
and he knows
that there would be a young employee
507
00:30:46,971 --> 00:30:50,766
that fits the description
of a petite, meek, young woman.
508
00:30:51,559 --> 00:30:54,020
[Elizabeth] I was protesting
that I'm not 5-foot.
509
00:30:54,103 --> 00:30:56,188
I'm not blonde. It was not me. You know…
510
00:30:56,689 --> 00:30:57,899
I was adamant. It wasn't me.
511
00:31:00,735 --> 00:31:02,111
No matter what I said,
512
00:31:02,194 --> 00:31:07,033
the officer had a believable, plausible,
reasonable answer for everything.
513
00:31:08,868 --> 00:31:13,414
Officer wanted the clothes removed
piece by piece.
514
00:31:13,497 --> 00:31:16,417
And it began with removing shoes.
515
00:31:17,460 --> 00:31:20,838
And then it was my pants.
516
00:31:22,715 --> 00:31:25,468
And then it was my uniform shirt.
517
00:31:27,553 --> 00:31:31,307
So just a progression
of one item at a time.
518
00:31:32,099 --> 00:31:35,019
With lots of talk between.
519
00:31:36,187 --> 00:31:39,523
[Connie] The caller seems to love
the slow pace of this.
520
00:31:40,775 --> 00:31:41,817
Starts off easy,
521
00:31:41,901 --> 00:31:45,363
to see if he can
kind of reel the people in.
522
00:31:47,615 --> 00:31:50,618
And then, it gets bigger and bigger.
It escalates.
523
00:31:51,869 --> 00:31:54,246
[Elizabeth] As it goes on,
I'm just getting more hysterical
524
00:31:54,330 --> 00:31:56,040
'cause I'm just pleading
525
00:31:56,123 --> 00:31:58,376
and I just kept saying,
"This isn't right."
526
00:32:00,127 --> 00:32:03,297
It didn't matter. It even seemed
to anger the officer even more.
527
00:32:05,257 --> 00:32:07,885
He was asking
that my manager describe my body.
528
00:32:07,969 --> 00:32:11,639
He wanted him to describe my breasts,
what my genitalia looked like…
529
00:32:11,722 --> 00:32:13,641
And even my bra size.
530
00:32:13,724 --> 00:32:16,519
That's when I snatched the phone away
and was screaming,
531
00:32:16,602 --> 00:32:19,981
"How in the world could my bra cup size
and all this stuff
532
00:32:20,064 --> 00:32:25,027
have anything at all to do
with this allegedly stolen $50 bill?"
533
00:32:28,572 --> 00:32:31,200
Even though
I was extremely violated and traumatized,
534
00:32:31,283 --> 00:32:35,037
I didn't feel personally empowered enough
to just get the hell out of there.
535
00:32:36,706 --> 00:32:38,124
And right about that time,
536
00:32:38,207 --> 00:32:40,459
my coworker, Derek, came in.
537
00:32:41,293 --> 00:32:44,005
And could tell something was wrong.
538
00:32:47,550 --> 00:32:50,636
It's 1999 in Blackfoot, Idaho.
539
00:32:50,720 --> 00:32:53,472
Uh, jobs are kinda limited for our area,
540
00:32:53,556 --> 00:32:56,892
so I ended up getting a job
at a pizza parlor.
541
00:32:57,476 --> 00:32:58,894
I was 22 at the time.
542
00:32:58,978 --> 00:33:03,441
Most of our waiting staff
were under the age of 18.
543
00:33:05,067 --> 00:33:07,236
I went through the employee entrance.
544
00:33:07,945 --> 00:33:12,408
Immediately, I noticed
that something was really wrong
545
00:33:12,491 --> 00:33:16,996
and asked the cook what was going on
because I could see no wait staff.
546
00:33:17,079 --> 00:33:21,292
It was just the cook,
a pile of pizzas, breadsticks for days,
547
00:33:21,375 --> 00:33:23,419
carry-outs waiting to be boxed up.
548
00:33:23,502 --> 00:33:26,047
It was chaos for a pizza parlor.
549
00:33:26,130 --> 00:33:30,843
And I said, "What is going on?"
She's like, "Something in the office."
550
00:33:32,386 --> 00:33:35,014
When I turn the corner
and I see the manager,
551
00:33:36,182 --> 00:33:37,349
he looks up at me.
552
00:33:37,433 --> 00:33:39,935
I'll never forget
the sweat pouring off his body.
553
00:33:40,019 --> 00:33:41,854
Never seen anything like it since.
554
00:33:42,855 --> 00:33:43,731
I see
555
00:33:44,648 --> 00:33:47,026
a young lady getting strip-searched.
556
00:33:48,235 --> 00:33:49,070
I said,
557
00:33:49,153 --> 00:33:50,821
"What the fuck are you doing?"
558
00:33:52,364 --> 00:33:55,367
And he said, "There's a cop on the phone."
559
00:33:55,451 --> 00:33:58,496
"And I'm doing
a strip search for the police."
560
00:33:59,246 --> 00:34:02,041
And I grabbed the phone
and I said, "Who is this?"
561
00:34:02,541 --> 00:34:03,542
And the guy says…
562
00:34:03,626 --> 00:34:06,378
"This is an officer
with the Blackfoot Police Department."
563
00:34:08,214 --> 00:34:12,968
He sounded cool, calm, collected,
like this is something he does every day.
564
00:34:13,052 --> 00:34:15,888
And I said,
"Then you, of all people, should know
565
00:34:16,722 --> 00:34:20,142
this manager
should not be strip-searching a minor."
566
00:34:20,226 --> 00:34:21,852
"Especially a female."
567
00:34:21,936 --> 00:34:24,563
I was like,
"We need to get the real cops here."
568
00:34:25,106 --> 00:34:27,024
And he hung up.
569
00:34:27,108 --> 00:34:28,067
[disconnected tone]
570
00:34:31,987 --> 00:34:33,531
It took an outsider coming in
571
00:34:33,614 --> 00:34:36,033
and being alarmed
at the information enough
572
00:34:36,117 --> 00:34:38,577
to act and do something
and stop the situation.
573
00:34:39,161 --> 00:34:41,413
I was very grateful for his intervention.
574
00:34:43,749 --> 00:34:46,001
[Derek] I wish
I would've been there sooner.
575
00:34:46,085 --> 00:34:48,712
I did what I was supposed to do
when I got there.
576
00:34:49,255 --> 00:34:53,801
It pisses me off that somebody's
gonna take advantage of people like that.
577
00:34:53,884 --> 00:34:55,928
When I realized it was a hoax
578
00:34:56,011 --> 00:35:00,516
and that this was just a person
impersonating a real police officer,
579
00:35:01,475 --> 00:35:02,309
I was outraged.
580
00:35:03,018 --> 00:35:08,274
In 1999, I would have said 100%
the manager is involved with this.
581
00:35:08,357 --> 00:35:10,609
And after learning
582
00:35:10,693 --> 00:35:14,488
that this has happened so many times
in so many different states,
583
00:35:15,406 --> 00:35:18,450
I just don't see
how it's plausible for him to be involved.
584
00:35:19,160 --> 00:35:21,495
You know? I… I honestly don't think
585
00:35:21,579 --> 00:35:23,956
that anybody at these restaurants
were involved.
586
00:35:24,039 --> 00:35:26,917
I think that they were
honestly just taken advantage of.
587
00:35:28,836 --> 00:35:33,090
Then went home, but stayed up pretty late
and wrote down…
588
00:35:33,716 --> 00:35:35,050
Recounted the whole story.
589
00:35:52,610 --> 00:35:54,904
Just being able to sit down
with my legal pad
590
00:35:54,987 --> 00:35:59,450
and even make it through my account.
That was really hard.
591
00:36:03,370 --> 00:36:04,872
I was so personally wronged.
592
00:36:05,706 --> 00:36:07,208
And I was discouraged to learn
593
00:36:07,291 --> 00:36:10,794
that there was no way that the police
would put significant resources
594
00:36:10,878 --> 00:36:13,672
into checking this out or following up.
595
00:36:13,756 --> 00:36:16,175
It wasn't a priority for them.
596
00:36:17,426 --> 00:36:19,011
[Connie] What's really hard to believe
597
00:36:19,094 --> 00:36:21,555
is that somebody
was doing this all over the place
598
00:36:21,639 --> 00:36:23,140
and just getting away with it.
599
00:36:23,224 --> 00:36:27,311
Were all the cases not investigated?
Were people afraid to report it?
600
00:36:29,188 --> 00:36:31,899
[Buddy] This case is so bizarre.
It's hard to describe.
601
00:36:33,609 --> 00:36:34,944
We had the proof,
602
00:36:35,027 --> 00:36:40,282
the undeniable video evidence that…
That this did happen.
603
00:36:40,366 --> 00:36:42,201
The other agencies didn't have that.
604
00:36:42,284 --> 00:36:44,411
They didn't have nothing but a statement
605
00:36:44,495 --> 00:36:46,455
of someone saying,
"This is what happened."
606
00:36:47,456 --> 00:36:48,415
As far as I knew,
607
00:36:48,499 --> 00:36:50,918
I was the only person
investigating this thing.
608
00:36:51,502 --> 00:36:54,421
I had no idea
someone else was onto him, too.
609
00:37:07,810 --> 00:37:09,728
[reporter] An unbelievable phone scam
610
00:37:09,812 --> 00:37:13,232
hit four branches of Wendy's
in Boston, late Friday.
611
00:37:13,315 --> 00:37:15,442
The caller claimed to be a police officer
612
00:37:15,526 --> 00:37:17,236
and was able to trick managers
613
00:37:17,319 --> 00:37:20,864
into performing illegal strip searches
on employees.
614
00:37:21,490 --> 00:37:22,908
In the most shocking case,
615
00:37:22,992 --> 00:37:27,538
a young female manager was tricked
into sexually assaulting a male server.
616
00:37:28,163 --> 00:37:31,000
Some outrageous sexual conduct happened
617
00:37:31,083 --> 00:37:35,087
in which he was asked
to spread his arms and his legs.
618
00:37:35,170 --> 00:37:39,758
She had touched him inappropriately.
Including his private parts.
619
00:37:43,137 --> 00:37:46,807
[man] It was just really horrific
what the victims went through.
620
00:37:47,766 --> 00:37:49,643
If anybody had done this to my child,
621
00:37:51,061 --> 00:37:52,479
I would be outraged.
622
00:37:57,776 --> 00:37:59,486
I always treat people like family
623
00:37:59,570 --> 00:38:04,116
so I get pissed
that this happened to these men and women.
624
00:38:04,199 --> 00:38:07,328
And I wanted to make sure it stopped.
625
00:38:10,456 --> 00:38:13,751
It really piqued my interest
because of the bizarre nature.
626
00:38:14,960 --> 00:38:17,129
Usually, we get a lot of drug cases.
627
00:38:17,212 --> 00:38:19,548
You know, on a daily basis,
628
00:38:19,631 --> 00:38:22,801
we'd be out buying heroin, buying cocaine…
629
00:38:22,885 --> 00:38:25,971
The fad drugs
they call molly and OxyContin.
630
00:38:28,640 --> 00:38:31,185
So yesterday, we're buying heroin.
631
00:38:31,268 --> 00:38:35,189
Today, I'm tracking a hoax caller
posing as a police officer.
632
00:38:36,607 --> 00:38:39,360
We had no idea where the call came from.
633
00:38:41,111 --> 00:38:43,530
We had no suspects. Nobody.
634
00:38:43,614 --> 00:38:46,367
Got back to the office
and put my hands overhead, going,
635
00:38:46,450 --> 00:38:49,620
"I don't know how I'm going to find
this needle in a haystack."
636
00:38:57,878 --> 00:39:01,215
[Buddy] Other than the video,
I got one piece of evidence.
637
00:39:01,298 --> 00:39:03,801
That's the caller ID number
from the star 69.
638
00:39:04,676 --> 00:39:06,220
An employee at the restaurant
639
00:39:06,303 --> 00:39:09,014
was fast thinking enough to think star 69.
640
00:39:09,098 --> 00:39:12,059
And for those of us
who remember the landlines,
641
00:39:12,142 --> 00:39:14,561
you would put in star 69
642
00:39:14,645 --> 00:39:16,897
and it would take you back
to the last caller.
643
00:39:16,980 --> 00:39:20,818
If I hadn't had that number,
this case would've been dead in the dirt.
644
00:39:22,694 --> 00:39:25,072
I'm sitting there
looking at this phone number.
645
00:39:25,823 --> 00:39:26,740
I call it.
646
00:39:27,658 --> 00:39:28,492
[busy tone]
647
00:39:28,575 --> 00:39:30,035
And I get a busy sig.
648
00:39:31,954 --> 00:39:34,123
And I thought, "Wait. No."
649
00:39:34,206 --> 00:39:35,457
I call it again.
650
00:39:36,500 --> 00:39:37,876
And I get a busy signal.
651
00:39:39,294 --> 00:39:42,423
And I'm sitting there and I'm thinking
I've got a phone number.
652
00:39:42,923 --> 00:39:44,758
And it's not telling me nothing.
653
00:39:45,509 --> 00:39:47,803
At that time, I didn't have a lot of help.
654
00:39:47,886 --> 00:39:51,306
I didn't have two or three
other detectives who would work with me.
655
00:39:51,557 --> 00:39:53,267
I had nothing to go on.
656
00:39:59,148 --> 00:40:01,650
[Victor] I'm doing this investigation
basically alone
657
00:40:01,733 --> 00:40:03,235
and it's tough to get going.
658
00:40:04,736 --> 00:40:07,573
Think about it.
What evidence is there to this case?
659
00:40:09,867 --> 00:40:12,661
But I knew that I was gonna
do everything I could,
660
00:40:12,744 --> 00:40:15,205
and if I did everything I can
to catch him, I will.
661
00:40:17,624 --> 00:40:19,209
The first lead in the case
662
00:40:19,293 --> 00:40:22,588
was doing what they call
a reverse toll on all four locations.
663
00:40:23,547 --> 00:40:27,217
I'm getting multiple subpoenas
from the judge for those records.
664
00:40:27,301 --> 00:40:31,346
And I get a report back
saying that the numbers are fake.
665
00:40:31,430 --> 00:40:32,556
They go nowhere.
666
00:40:33,307 --> 00:40:34,725
We don't know anything else.
667
00:40:34,808 --> 00:40:38,812
We don't know if it's a cell number,
we don't know hardline. We know nothing.
668
00:40:45,110 --> 00:40:49,740
[Buddy] I call AT&T
and I go through a series of people.
669
00:40:53,202 --> 00:40:54,995
They would transfer me
to another individual
670
00:40:55,078 --> 00:40:57,915
and I'd do the same thing,
go to another individual.
671
00:40:59,166 --> 00:41:00,667
Finally, after… [inhales]
672
00:41:01,293 --> 00:41:03,837
oh, probably an hour and a half
on the phone,
673
00:41:04,630 --> 00:41:06,465
I got this lady
674
00:41:07,591 --> 00:41:09,551
and I'll never forget what she said.
675
00:41:09,635 --> 00:41:11,220
[clicks tongue] "You know…
676
00:41:11,845 --> 00:41:15,933
I think this might be
one of our prepaid calling card numbers."
677
00:41:17,184 --> 00:41:18,727
And I'm thinking, "All right."
678
00:41:19,603 --> 00:41:23,857
Knew nothing about calling cards.
Never had worked a case involving one.
679
00:41:24,525 --> 00:41:27,778
Nobody knew
technology that would be involved.
680
00:41:27,861 --> 00:41:31,406
That was our next step. Figure out
how to track a prepaid calling card.
681
00:41:36,703 --> 00:41:39,039
[Victor] We knew
that it's not a local caller,
682
00:41:39,957 --> 00:41:42,876
so I understand why he bought
the prepaid calling cards.
683
00:41:44,419 --> 00:41:46,088
If you remember, back in the day,
684
00:41:46,171 --> 00:41:48,423
calling cards were used on a daily basis.
685
00:41:48,507 --> 00:41:50,884
It was convenient, it was cheaper.
686
00:41:50,968 --> 00:41:53,470
These calls were upwards of 90 minutes.
687
00:41:53,971 --> 00:41:56,223
So, these were very expensive calls.
688
00:41:57,307 --> 00:41:58,976
I called AT&T.
689
00:42:02,312 --> 00:42:03,480
[line ringing]
690
00:42:03,564 --> 00:42:04,898
"You're on hold," and it says,
691
00:42:04,982 --> 00:42:08,110
"The next representative
will get to you in 30 minutes."
692
00:42:08,986 --> 00:42:10,696
And you're sitting there, waiting.
693
00:42:10,779 --> 00:42:13,031
-Listen to that terrible music.
-[hold music playing]
694
00:42:13,115 --> 00:42:15,242
And then somebody picked up the phone.
695
00:42:15,325 --> 00:42:16,493
[music stops]
696
00:42:16,577 --> 00:42:18,912
Said, "This is Michelle
with subpoena clients, AT&T,
697
00:42:18,996 --> 00:42:19,997
how can I help you?"
698
00:42:20,747 --> 00:42:24,459
I said I need to know
the originating calling number
699
00:42:25,085 --> 00:42:26,336
for these fake numbers.
700
00:42:26,420 --> 00:42:28,547
And she said,
"Well, they can't be traced."
701
00:42:28,630 --> 00:42:30,173
I said, "It makes no sense."
702
00:42:30,257 --> 00:42:34,177
"You're telling me that you cannot trace
these prepaid calling cards at all?"
703
00:42:34,678 --> 00:42:36,138
She said, "No, they can't."
704
00:42:36,221 --> 00:42:39,808
I don't know what to say anymore.
I don't know what to do.
705
00:42:42,603 --> 00:42:45,397
I guess you could say
I was chasing the voice on the phone,
706
00:42:45,480 --> 00:42:48,317
but actually, I was just chasing
a phone number.
707
00:42:49,818 --> 00:42:51,445
Because I've never heard the voice.
708
00:42:52,946 --> 00:42:55,616
I wouldn't have known the voice
if I had heard it.
709
00:42:56,325 --> 00:43:00,704
Dead end after dead end,
frustration after frustration,
710
00:43:00,787 --> 00:43:02,039
I didn't care what I had to do.
711
00:43:02,122 --> 00:43:04,625
How many hours I had to put in,
who I had to call.
712
00:43:05,375 --> 00:43:08,795
Because I didn't know
what this guy was capable of.
713
00:43:10,505 --> 00:43:12,841
I just know that this is a bad guy.
714
00:43:13,550 --> 00:43:16,386
He needs to go to jail
as fast as we can get him there.
715
00:43:25,312 --> 00:43:28,148
[Victor] Everything that I was doing
at this point was phone calls,
716
00:43:28,231 --> 00:43:32,361
phone calls to other agencies,
phone calls to AT&T.
717
00:43:34,154 --> 00:43:37,741
I talked to Michelle from AT&T
more than my wife at that point.
718
00:43:37,824 --> 00:43:42,496
I mean, we talked all the time
and we went back and forth, for a while.
719
00:43:42,579 --> 00:43:46,041
And just kept asking questions.
720
00:43:46,750 --> 00:43:49,795
"You're telling me that there's no way
these can be traced?"
721
00:43:49,878 --> 00:43:53,632
I said, "I've looked at a calling card.
They have different numbers on them."
722
00:43:54,841 --> 00:43:56,718
"What do these numbers mean?"
"I don't know."
723
00:43:56,802 --> 00:43:59,346
"Why do they have a barcode on them?"
"I don't know."
724
00:44:00,514 --> 00:44:03,350
I said, "I'm not giving up
until you give me an answer."
725
00:44:04,434 --> 00:44:07,604
Then she calls me
and she was a little upbeat.
726
00:44:07,688 --> 00:44:09,272
She said, "I got some answers."
727
00:44:09,356 --> 00:44:13,860
"Since 9/11, even though
we don't want the public to know,
728
00:44:14,444 --> 00:44:16,780
prepaid calling cards are now traceable."
729
00:44:18,115 --> 00:44:20,242
I'm excited. I'm like, "Here we go."
730
00:44:20,909 --> 00:44:23,787
And she says,
"Vic, the true originating numbers
731
00:44:23,870 --> 00:44:25,580
are coming from Panama City, Florida."
732
00:44:33,088 --> 00:44:35,006
Touchdown. We have a location.
733
00:44:35,799 --> 00:44:40,220
[Buddy] Finally, I found out that the call
originated in Panama City, Florida,
734
00:44:40,303 --> 00:44:43,724
and I'm thinking, "Hell, that's a place
where you go to beach to have fun."
735
00:44:43,807 --> 00:44:47,394
I was shocked that crimes like this
can be committed there,
736
00:44:47,477 --> 00:44:49,229
but I didn't know what to think,
737
00:44:49,312 --> 00:44:55,819
but I knew that I had just latched on
to a very important piece of information.
738
00:45:00,157 --> 00:45:04,661
So I know now these are real locations,
not fake locations, real.
739
00:45:05,328 --> 00:45:07,247
The problem is they're payphones.
740
00:45:08,957 --> 00:45:11,668
What good is a payphone?
I can't knock on the door,
741
00:45:11,751 --> 00:45:13,420
numerous people use it.
742
00:45:14,504 --> 00:45:18,341
I knew when the call was made.
I knew the payphone booth.
743
00:45:18,425 --> 00:45:21,344
I knew exactly where he was,
the time he was at…
744
00:45:22,512 --> 00:45:25,891
That's it. We don't have anything else,
we don't know anything else.
745
00:45:27,476 --> 00:45:28,935
I'm back to square one.
746
00:45:31,271 --> 00:45:34,024
I call Panama City detectives
and talk with them.
747
00:45:34,107 --> 00:45:38,695
They basically told me that Panama City
had received multiple, multiple calls
748
00:45:38,778 --> 00:45:42,949
about calls coming from their area
as a hoax
749
00:45:43,033 --> 00:45:46,036
posing as a police detective
and strip-searching people.
750
00:45:46,119 --> 00:45:47,871
And I was like, "What?"
751
00:45:47,954 --> 00:45:50,707
"I thought this was only us."
That just blew my mind.
752
00:45:55,670 --> 00:46:00,592
At this point, I realized
that he's practiced it so many times
753
00:46:00,675 --> 00:46:03,637
that he just knew
exactly what to say next.
754
00:46:04,554 --> 00:46:06,389
And probably didn't win every time.
755
00:46:07,390 --> 00:46:10,101
He got hung up on numerous times,
756
00:46:10,185 --> 00:46:13,438
but when he did, he got this far,
they hung up on him.
757
00:46:13,522 --> 00:46:16,608
Next one, got a little far-er,
then they hung up on him.
758
00:46:16,691 --> 00:46:18,443
Some hung up on him immediately,
759
00:46:19,319 --> 00:46:22,197
but he learned to play the role.
760
00:46:22,280 --> 00:46:24,074
He learned to play the game.
761
00:46:24,783 --> 00:46:26,326
That's the sick part about it.
762
00:46:26,868 --> 00:46:29,913
He got better at it,
and when he got better at it,
763
00:46:29,996 --> 00:46:32,749
it became more of a… drug.
764
00:46:33,542 --> 00:46:35,001
He just had to have it.
765
00:46:35,585 --> 00:46:39,047
I really didn't believe
it was a police officer.
766
00:46:39,130 --> 00:46:43,635
Could have been a wannabe.
Power-hungry, liked to have authority.
767
00:46:44,844 --> 00:46:47,097
Maybe he felt he was invincible
at that point.
768
00:46:48,348 --> 00:46:50,684
Because he got four-for-four
in Massachusetts.
769
00:46:52,852 --> 00:46:54,563
That's 100%.
770
00:46:58,149 --> 00:47:01,861
[Elizabeth] We probably all individually
had the feeling that this was only us
771
00:47:01,945 --> 00:47:04,197
and felt stupid and dumb about it.
772
00:47:05,156 --> 00:47:09,035
But the fact that there were
so many women that this happened to
773
00:47:09,119 --> 00:47:12,247
makes me feel less foolish and naive.
774
00:47:13,873 --> 00:47:16,501
But even in admitting that, it's just…
775
00:47:17,961 --> 00:47:22,215
Oh, totally demoralizing
because I just feel that
776
00:47:22,924 --> 00:47:25,552
that's a pretty bold breakdown of justice?
777
00:47:28,388 --> 00:47:31,099
I absolutely feel
that he needs to be apprehended
778
00:47:31,182 --> 00:47:32,892
and made to pay for his actions.
779
00:47:34,811 --> 00:47:38,064
I think he just destroyed
their lives, families as well.
780
00:47:38,565 --> 00:47:43,236
There was nobody in the United States
that could say 100%
781
00:47:43,320 --> 00:47:46,156
that their daughter or son
was safe from this guy.
782
00:47:47,949 --> 00:47:49,659
We need to make sure we found this caller
783
00:47:49,743 --> 00:47:51,995
so that this wasn't happening
to any more victims.
784
00:47:52,996 --> 00:47:55,749
Some nights, it's hard to go to sleep
thinking about it.
785
00:47:56,583 --> 00:47:59,169
I needed to know he's behind bars,
786
00:47:59,919 --> 00:48:03,089
and no other victim
is going to fall prey to him.
787
00:48:09,554 --> 00:48:11,931
[Victor] At this point,
I was at a standstill
788
00:48:12,015 --> 00:48:13,391
because we got to the point
789
00:48:13,475 --> 00:48:16,519
where we've identified where the calls
were made from was a dead end.
790
00:48:17,312 --> 00:48:18,396
There's nowhere else to go.
791
00:48:19,689 --> 00:48:20,857
But I'm not giving up,
792
00:48:20,940 --> 00:48:24,819
because now it's really
getting down to the nitty-gritty.
793
00:48:24,903 --> 00:48:30,241
Really getting into picky,
real police investigative
794
00:48:31,785 --> 00:48:34,579
hard work, and I'm okay with that.
795
00:48:35,955 --> 00:48:40,043
So now my next step is to identify
796
00:48:40,126 --> 00:48:42,087
where the calling card was purchased.
797
00:48:43,797 --> 00:48:46,508
When I finally got that information back,
798
00:48:47,050 --> 00:48:51,304
it said that they were bought
on February 19th at Walmart,
799
00:48:51,388 --> 00:48:52,222
in Panama City.
800
00:48:54,974 --> 00:48:57,394
Hopefully, this is the big break
we're looking for.
801
00:49:00,814 --> 00:49:03,566
It's a big company.
Big companies have video.
802
00:49:03,650 --> 00:49:07,404
If he bought this at a little convenience
store, they might not have video.
803
00:49:07,904 --> 00:49:11,825
So I call Walmart and I ask for video,
804
00:49:11,908 --> 00:49:14,661
I know it was purchased
on this time, on this date.
805
00:49:15,995 --> 00:49:20,333
They repeatedly tell me, "I don't think
I can get this, talk to this guy."
806
00:49:20,417 --> 00:49:25,171
So we go from one to the next to the next,
till I finally get the guy.
807
00:49:25,255 --> 00:49:27,674
And he says, "Yes, I can give you that."
808
00:49:31,469 --> 00:49:33,263
So I finally get this VHS tape,
809
00:49:33,346 --> 00:49:38,017
put a set up in my office with a TV
and a VCR and I put it in.
810
00:49:43,022 --> 00:49:44,983
And as soon as I popped it in, I realized
811
00:49:45,066 --> 00:49:47,527
it wasn't what I was expecting at all.
812
00:49:47,610 --> 00:49:50,780
You could tell it's just one of
these tapes that's continually used,
813
00:49:50,864 --> 00:49:53,366
probably six months,
the quality was terrible.
814
00:49:53,450 --> 00:49:57,537
It's of seven or eight locations
throughout the store.
815
00:49:57,620 --> 00:50:00,749
So, flash a picture
of the jewelry section,
816
00:50:00,832 --> 00:50:01,875
flash the entrance.
817
00:50:02,792 --> 00:50:04,377
Then it'd go back, and it'd be a loop.
818
00:50:04,461 --> 00:50:07,338
Flash, this one, this one, this one,
then back to the entrance.
819
00:50:07,422 --> 00:50:10,467
And there's no video in the registers.
820
00:50:10,550 --> 00:50:13,636
Surely, if I continue watching this,
I wouldn't be able to work.
821
00:50:13,720 --> 00:50:16,347
I'd just be in a rubber room somewhere
because it's insane.
822
00:50:17,056 --> 00:50:19,642
Because this video,
as much as we slow it down
823
00:50:19,726 --> 00:50:22,312
and take some of these other cameras
out of the way,
824
00:50:22,854 --> 00:50:26,775
still, it could have been a thousand men
that walked in that hour
825
00:50:26,858 --> 00:50:29,694
and that's assuming
that he's coming in the store
826
00:50:29,778 --> 00:50:32,322
and leaving the store
shortly before the purchase
827
00:50:32,405 --> 00:50:33,907
and directly after the purchase.
828
00:50:33,990 --> 00:50:36,993
There's no way I can find anything
from this tape.
829
00:50:37,076 --> 00:50:38,453
It's impossible.
830
00:50:38,536 --> 00:50:40,705
I don't know
where to go with this anymore.
831
00:50:40,789 --> 00:50:42,248
It's been four months.
832
00:50:42,332 --> 00:50:44,125
Four months of hard work!
833
00:50:46,503 --> 00:50:48,755
So at this point, I'm at a dead end again.
834
00:50:48,838 --> 00:50:54,594
Then I get a call from Buddy Stump
of the Mount Washington Police Department.
835
00:50:55,345 --> 00:50:59,015
Finally one day, first thing I do,
I call Vic Flaherty.
836
00:51:00,934 --> 00:51:02,352
[phone ringing]
837
00:51:02,435 --> 00:51:06,606
I picked up the phone
and you can tell he's not from Boston.
838
00:51:06,689 --> 00:51:09,442
I'm the kind of guy
there's no sense reinventing the wheel.
839
00:51:09,526 --> 00:51:13,071
I knew that my phone call
had came from Panama City.
840
00:51:13,154 --> 00:51:14,989
The detective there advised me
841
00:51:15,073 --> 00:51:17,909
that there was a case
in, uh, Massachusetts,
842
00:51:17,992 --> 00:51:20,036
very much like our case.
843
00:51:20,119 --> 00:51:22,872
I needed to contact
this Detective Vic Flaherty.
844
00:51:23,623 --> 00:51:25,542
[Victor] He's telling me what he has.
845
00:51:25,625 --> 00:51:27,752
Obviously, he's from a real
small department…
846
00:51:27,836 --> 00:51:30,213
We're a small department,
but this is a real small one.
847
00:51:30,296 --> 00:51:34,092
He was surprised there was somebody
that had got as far as he had gotten.
848
00:51:34,717 --> 00:51:36,719
He's very passionate about it.
849
00:51:36,803 --> 00:51:39,430
I was bouncing off the walls.
I was tickled to death.
850
00:51:40,306 --> 00:51:42,392
I didn't feel like
I was a lone ranger anymore.
851
00:51:42,475 --> 00:51:48,940
Somebody there had the same drive
to try to find this guy that I did.
852
00:51:50,149 --> 00:51:52,443
[Victor] I was excited
to hear and talk with Buddy
853
00:51:52,527 --> 00:51:54,320
because it's a brand new case.
854
00:51:54,404 --> 00:51:56,781
Now we have fresh information and…
855
00:51:56,865 --> 00:51:58,908
"I've been told that you can help me
856
00:51:58,992 --> 00:52:01,411
try to figure out
how to track this calling card."
857
00:52:01,494 --> 00:52:03,788
[Victor] I said, "Just send
that information to me
858
00:52:03,872 --> 00:52:05,164
and I'll get it to you quicker
859
00:52:05,248 --> 00:52:09,836
because I can trace back
where the calling card was purchased."
860
00:52:09,919 --> 00:52:11,296
And I went from thinking,
861
00:52:12,338 --> 00:52:15,842
"I don't know if we can solve this case"
to "Hell yes, we can solve this case."
862
00:52:20,263 --> 00:52:23,600
So I call my favorite lady at AT&T
863
00:52:23,683 --> 00:52:26,686
and say, "You're never gonna guess.
Another incident."
864
00:52:26,769 --> 00:52:31,274
"Even more horrific, and without a doubt,
it's the same person."
865
00:52:32,275 --> 00:52:36,029
AT&T is telling me the calling card used
in the Mount Washington hoax
866
00:52:36,112 --> 00:52:40,199
was purchased at a different Walmart store
than the one from mine.
867
00:52:41,451 --> 00:52:45,955
So I call Walmart. The first question
I asked, "Do we have register video?"
868
00:52:46,539 --> 00:52:47,749
And they said, "Yes."
869
00:52:48,458 --> 00:52:51,044
It was like, "You're kidding me?"
"Nope, we have it."
870
00:52:51,127 --> 00:52:52,587
I said, "All right. Pull the tapes."
871
00:52:54,213 --> 00:52:57,383
A few days later, I get a VHS tape.
872
00:52:57,967 --> 00:52:59,510
I push play…
873
00:53:01,638 --> 00:53:03,932
I knew that the purchase was at 3:02,
874
00:53:05,141 --> 00:53:06,851
then creeped it forward a little bit.
875
00:53:08,311 --> 00:53:10,563
So then, the suspect walks
into the picture.
876
00:53:12,899 --> 00:53:14,817
I see him putting the stuff
on the counter.
877
00:53:16,903 --> 00:53:20,156
A white male between 30 and 40,
878
00:53:21,282 --> 00:53:23,409
about 6 feet tall, black hair.
879
00:53:24,744 --> 00:53:27,372
You could see something flat on the belt,
880
00:53:28,164 --> 00:53:29,666
what appeared to be a calling card.
881
00:53:30,500 --> 00:53:33,169
I looked at him, I went "Oh, my God,"
882
00:53:33,252 --> 00:53:36,047
and it was a really good picture.
Really good picture.
883
00:53:39,592 --> 00:53:42,053
And I'm like, "Holy cow. We now have him."
884
00:53:43,429 --> 00:53:45,306
We have a picture of the suspect.
885
00:53:47,517 --> 00:53:49,477
He purchased the calling card
886
00:53:50,061 --> 00:53:55,316
that was used to hoax
Mount Washington, no doubt.
887
00:53:56,901 --> 00:53:57,986
Right there on TV.
888
00:53:59,529 --> 00:54:00,613
This is a huge break.
889
00:54:01,447 --> 00:54:05,284
Call Buddy, and tell him,
"You know, we have a photo of him."
890
00:54:05,368 --> 00:54:06,494
I was excited.
891
00:54:06,577 --> 00:54:08,371
Three hundred million people
in the country
892
00:54:08,454 --> 00:54:10,164
and I got it down to one guy in a Walmart.
893
00:54:10,248 --> 00:54:12,875
I'm ready to kick it into overdrive.
I'm ready to go.
894
00:54:14,961 --> 00:54:17,630
[Victor] The problem was,
those videos are from above.
895
00:54:17,714 --> 00:54:20,049
It's not the greatest picture of his face.
896
00:54:20,717 --> 00:54:23,386
How are we gonna try
to identify this person?
897
00:54:23,469 --> 00:54:25,680
We have to get the best view of him.
898
00:54:26,472 --> 00:54:29,767
So we decided that now
we have to go back to my tape
899
00:54:29,851 --> 00:54:33,021
because my tape is entrance and exits.
900
00:54:33,813 --> 00:54:35,857
The camera is straight on.
901
00:54:35,940 --> 00:54:38,985
So if we find him there,
we're going to get a great picture of him.
902
00:54:39,068 --> 00:54:40,445
So here we go again.
903
00:54:40,528 --> 00:54:44,532
We're back in a 12-by-12 room
904
00:54:44,615 --> 00:54:47,660
with six monitors going,
getting a headache,
905
00:54:47,744 --> 00:54:51,914
but we knew who we were looking for,
and all of a sudden,
906
00:54:52,623 --> 00:54:53,583
bang.
907
00:54:57,920 --> 00:54:58,838
He walked in.
908
00:55:00,089 --> 00:55:00,923
Same guy.
909
00:55:02,175 --> 00:55:04,635
The minute he came in, I went,
"That's him."
910
00:55:05,094 --> 00:55:06,429
Just like that. I knew it.
911
00:55:08,765 --> 00:55:11,559
He walks in with a jacket on, sunglasses,
912
00:55:12,268 --> 00:55:14,645
and he looks like
he's just ready to go to work,
913
00:55:14,729 --> 00:55:16,939
or coming back from work, very neat.
914
00:55:17,565 --> 00:55:21,360
I notice a braid on the side of his pants.
915
00:55:22,737 --> 00:55:24,030
I'm like, "What the fuck?"
916
00:55:27,283 --> 00:55:28,910
That braid on the side of pants,
917
00:55:29,994 --> 00:55:30,995
it's police.
918
00:55:33,664 --> 00:55:34,540
He's a cop.