[rumbling]
[suspenseful music]
My god, you're all whining for no reason.
Where you going, though? Let the people go.
-Wow. -I hope, I hope--
Just get up the way you want to, okay?
You're just a Karen, and that's just the way it is.
-Karen, Karen. -[dramatic sting]
[commotion]
[bleep]
[bleeps]
Christian! Christian! [bleep]
[dramatic sting]
-[Kid] All right, bro. -Every day I'm the best
charter captain you will ever meet in your [bleep] life.
[Kid] All right, bro. -And you cuss me out!
[Narrator] Customer complaints...
are at an all-time high.
You [bleep] sons of bitches.
[Narrator] ...putting workers on the defensive...
-[crashing sound] -[Man] Oh!
-And with labor shortages... -[commotion]
[Narrator] ...supply chain woes,
and a 40% rise in violent retail crime...
it's an all-out battle...
-at the checkout. -[Woman screams]
[Narrator] "The customer's always right"...
-[Man] Call the cops. -...is just plain wrong.
-I am a customer! -I'm a customer too, Becky.
-[screams] -[dramatic music]
[Narrator] When it comes to air travel,
there is no official rule across airlines
for disembarking the plane.
However, standard practice indicates that the most
courteous and efficient way is to exit row by row,
from front to back.
And while there are instances where a passenger
might have a good reason to deplane before others,
it better be a good one.
[Narrator] In Florida, a female passenger
has allegedly raced her way up the aisle
from a seat further back on the aircraft.
Oh, my god. You're all whining for no reason.
[Woman] Wow.
[Narrator] And while it's unknown
if she offered a reason, her apparent rush
to get off the plane has drawn the ire
of several other passengers.
Just deal with it, people. My god.
-[Baby cries] -[indistinct chatter]
Why don't you all shut up? It's not affecting any of you.
[indistinct complaints]
[Narrator] All of whom seem more than happy
to tell her exactly how they feel.
You're the Karens about it because you're the ones...
You're the ones who are making noise. Nobody's bothering you.
It's not even your business. Nobody's bothering you.
-[Baby cries] -Nobody's bothering you.
Oh, shut the [bleep] up.
[Man] Oh.
Yep, 'cause you've never said one.
I can tell you have. Oh, yes, I can.
[Narrator] The woman's willingness to respond
in kind only seems to make matters worse.
[Woman 2] Okay?
[Woman 2] Yeah, it is.
I love when they say "ain't" and they talk about low IQ.
Oh, wow, that's a big deal.
I'm a lawyer and I don't say "ain't."
[Narrator] The passenger filming cuts the camera
before the spat is resolved,
but, presumably,
the passengers finally deplaned...
Thank you.
[Narrator] ...with a lesson for anyone anxious
to exit in a hurry.
It's not even your business. Nobody's bothering you.
[Narrator] If you have a legitimate need,
which she may have had,
try enlisting the help of the flight crew.
[Narrator] Otherwise, it's a lot less stressful
to simply wait your turn.
[dramatic sting]
[upbeat music]
[Narrator] According to a government agency
for coastal management, ocean-based tourism
and recreation contributes approximately $143 billion
to the US economy each year.
[indistinct yelling]
[ship whistle blowing]
[crashing sound]
[Narrator] But according to annual reports
from the US Coast Guard, there are several thousand
recreational boating incidents every year...
[ship whistle blowing]
[Woman] Oh, my god. What's going on?
[Narrator] ...often involving collisions
with other vessels...
-[boat horn blares] -[Woman] Oh, my god.
Oh, my god.
-[crashing sound] -[bleep]
[Woman] Holy [bleep].
[Narrator] ...which might explain why someone who makes
their living taking customers out on the ocean
would take offense to someone
they believe is not following maritime rules.
[Woman] What the [bleep]?
[dramatic sting]
[Kid] You're not supposed to do that. Oh, yeah.
[Narrator] At Sunset In Florida,
a 22-year-old is fishing alone
under a bridge when a charter boat
with four passengers pulls up nearby.
[Kid] What, like 5:00 in the morning?
[Kid] Yeah.
[Narrator] The boat captain apparently has a beef
with the young man about a close call a few days before.
And though the young man insists
he was only a witness...
[Kid] Yeah, I was here, but that...
You ran in front of the other dude over there.
[Narrator] He says the captain's at fault.
[Kid] Bro, you ran right through
the middle of the bridge while we were all fishing.
[Narrator] According to court documents,
on the day in question, the captain came
within ten feet of this boat and five feet
of another boat fishing in the same area.
[Kid] Bro, we were all fishing here. The [bleep]--
[Kid] All right, bro, I'm not gonna do this with you, bro.
[Narrator] The captain tries to pull rank.
[Kid] Bro--
[Kid] Bro, you can't come flying
through the middle of the [bleep] bridge, bro.
-You want to [bleep] go? -I don't want to [bleep] go.
I want you to get the [bleep] out of here.
[Kid] Tough guy? You pulled up on me, [bleep].
[Kid] Yeah, [bleep].
[Kid] Like what? What are you trying to do?
Act like a tough guy in front...
in front of your buddies?
No, I'm...
[Kid] All right, bro. [chuckles]
[Kid] Get going, bro.
[Kid] Well, thank you for your service, bro.
I apprec... I appreciate you for your service, bro,
but you don't got to run
through the middle of the bridge, bro.
[Narrator] Despite the nod of respect,
the captain refuses to let it go.
[Kid] I'm sorry, man.
I don't know if that's what you want to hear, bro.
-[Kid] But, bro... -[Narrator] And he advances
towards the young man as his anger keeps mounting.
[Kid] Me... [bleep] Me too, bro.
[Narrator] Until his rage pushes him...
[Narrator] ...over the edge.
I'm the best charter captain you will ever meet
-in your [bleep] life. -[Kid] All right, bro.
[Captain] ...cuss me out!
[Kid] Chill, bro. Please, bro.
[Kid] Bro, I said... Bro, you almost [bleep] hit him.
[Narrator] In Florida, a charter boat captain
argues heatedly with a younger fisherman
regarding a near collision earlier,
in what the fisherman claims
is a case of mistaken identity.
[Kid] The other dude was [bleep] cussing you out.
[Narrator] The captain's rant ramps up
as his boat approaches the filmer.
-[Kid] All right, bro. -And you cuss me out!
[Kid] Chill, bro.
Chill, bro! Please, bro!
[Narrator] The terrified young man
hits the accelerator.
[Kid] Please, bro. Please, bro!
[Narrator] But there's no escape.
[Kid] Bro, I'm a kid, bro. Please.
-[Captain] Apologize. -[Kid] Oh, I'm sorry, bro.
- I'm sorry, bro. -[Captain] You're gonna
-cuss me the [bleep] out... -[Kid] All right, bro.
[Captain] ...in the middle of the [bleep]...
[Kid] No, bro! Please, bro! Please, bro!
[Captain] Take me back to my boat.
-[Kid] Okay. Please. -[Captain] [bleep] apologize.
[Kid] I'm sorry, bro. That was not me, bro.
[Kid] I'm a kid, bro. Please, bro.
[Captain] I don't care.
Do it again and watch what [bleep] happens.
[Narrator] A passenger on the charter vessel
finally intervenes,
advising the captain to get back on their boat...
[Kid] Yes, sir.
[Narrator] ...but the captain has a final warning.
[Kid] Bro. Yes, sir.
[Narrator] The young fisherman speeds away.
He then posts the boat rage video on social media,
where it's viewed over 17 million times.
[Captain] You wanna [bleep] go?
[Kid] I don't wanna [bleep] go.
I want you to get the [bleep] out of here.
[Narrator] Police and the Florida
Fish and Wildlife Conservation Commission
investigate the incident.
[Kid] I'm sorry, man.
I don't know if that's what you wanna hear, bro.
[Captain] Yeah, you should apologize, [bleep].
[Narrator] The boat captain is arrested
three days after the conflict,
and according to court documents,
he is charged with felony burglary
with assault or battery.
[dramatic music]
[Kid] All right, bro.
[Narrator] The man's attorney released a statement
on his client's behalf saying he is not proud
of how he acted
and has apologized to the young fisherman.
I'm the best charter captain you will ever meet
- in your [bleep] life. -[Kid] All right, bro.
Cuss me out!
[Kid] Chill, bro.
Chill, bro! Please, bro!
[Narrator] As for the young fisherman,
according to his social media,
he decides to turn his awful experience
into a positive one, getting his captain's license
and opening his own charter service.
-[Kid] Please, bro. -[Captain] Take me back
-to my boat. -[Kid] Okay. Please.
-[Captain] [bleep] apologize. -[Kid] I'm sorry, bro.
[dramatic sting]
[upbeat music]
[Narrator] In San Francisco, California...
a shocking example of how an effort to remove customers
creating a disturbance can get way out of hand...
...and cause a good deal of collateral damage.
At a downtown restaurant...
[Narrator] ...two customers are
confronting the manager and staff.
[Narrator] According to news reports,
this couple was denied service
after they were allegedly verbally abrasive
-to the server. -Oh...
[Manager] I just... [indistinct]
[Narrator] Now, the female customer is recording
as she accuses the manager of harassment.
[indistinct chatter]
[bleep]
[Narrator] And when the woman realizes
a busser is filming them...
-she lashes out. -[indistinct chatter]
[Narrator] ...which is caught by the camera
of another person filming the scene from a distance.
[Customer] Whoa! Whoa! Whoa!
[Narrator] The customer then gets into a scrap
with someone at the bar...
[Customer] Whoa!
[Narrator] The woman in black,
who happens to be an off the clock employee,
appears to slam the female customer to the ground...
[Narrator] ...but she's right back up,
even as her companion appears to try to intervene.
[Man] No, no, no, no, no.
[indistinct arguing]
[Narrator] Customers and staff drag the boyfriend
towards the exit...
[Narrator] ...while the bartender
hustles the woman out the door.
[indistinct yelling, clapping]
[Narrator] But it doesn't end there.
-[indistinct yelling] -[Man] Hey, hey, hey, hey.
[Narrator] The female customer
manages to turn on the bartender.
And the scene...
[Narrator] ...continues to escalate.
[Man] Hey, let go, let go, let go. Let go right now.
[Narrator] In California...
[indistinct yelling, clapping]
[Narrator] ...a couple has been dragged out
of a restaurant after an ugly confrontation
with the staff, according to news reports.
-[Man] Hey. -Let go, let go, let go.
[Narrator] But outside, the struggle continues
as the female customer who was removed,
has the bartender by the hair.
-[Man] Hey. -Let go, let go.
Let go. No. Let go right now, please.
Let go, let go.
Let go. [indistinct]
[Narrator] The bartender breaks free
with the woman's phone in his hand.
Stop.
-[Narrator] Then... -No, no, no, no, no.
-[indistinct] -[Woman screams]
He sticks out his foot, stopping her cold.
-[Woman screams] -[indistinct chatter]
[Narrator] Her companion rushes to her aid...
[indistinct chatter]
[speaking Spanish]
Christian, get the [bleep] off me!
[Narrator] But she rejects his assistance...
Stop. Stop, stop, stop.
-[bleep] -[Narrator] ...leaving him
to continue with his own scuffle...
as the filmer stops recording.
According to news reports, the woman is arrested
for public intoxication and taken to the county jail,
though the case is not referred for prosecution.
All right...
[Narrator] A police department spokesperson
told one media source
the woman has not filed a police report
against any restaurant staff involved in the incident.
[Customer] Whoa!
-[indistinct yelling] -[Man] That's crazy.
[Narrator] And the restaurant has not issued
a public statement, but after the video
is widely seen, racking up 12 million views online,
the woman is fired from her job.
The company stated to the press that her behavior,
"Does not reflect the standards
we expect of our team."
-[Man] Hey, hey. -[indistinct yelling]
[Narrator] The bartender claims he was also fired
amid insurance and liability concerns...
-[Woman screams] -according to news sources.
For his part in an online video,
the bartender says he wishes her no ill will...
-[indistinct chatter] -Only peace and love...
but from far away.
[Man] Let go, let go, let go!
[upbeat music]
[Narrator] 24-hour diners often serve
as a hub for travelers, shift workers and partygoers,
particularly in the late night hours.
[Filmer] You're 30-what?
[Filmer] 33, talking to an 18-year-old like that?
[indistinct chatter]
[Kid] Hey, what did he just say to you?
[Narrator] But they also have a reputation as places
where neighboring tables
get into other customers' business.
[Narrator] And while most of these squabbles
are just blowing off steam...
- Nah, that's not normal. - That's weird.
[Narrator] ...sometimes they begin a very unfortunate...
chain reaction.
[Narrator] At a diner in Colorado...
it's 1:30am and two groups of customers have apparently
been making comments about each other's appearances.
[Narrator] Two employees approach a young woman
who is explaining her side of the story.
[Narrator] The woman in the blue jersey reacts
to a comment from another customer across the room.
[Narrator] This customer tosses her phone
and springs into action,
yanking the woman in blue by the hair.
[Narrator] A man in a checkered shirt
also gets involved,
followed by more customers and employees.
[Narrator] And all hell breaks loose
with two brawls going simultaneously.
[indistinct yelling]
[Narrator] In Colorado...
what started as an apparent verbal spat
badmouthing other customers' appearances...
[Narrator] ...has turned a late night diner
-into a war zone. -[bleep]
[indistinct arguing]
[Narrator] The woman in the blue jersey
and her apparent friends
suddenly turned their attention
to a man in a black jacket,
as the battle spills across the room.
-[indistinct yelling] -[bleeps]
[Narrator] ...and onto the table
of the customer filming.
[Narrator] A man appears to inadvertently
come into contact with a blonde woman
who has clearly had enough of the situation.
[Narrator] And apparently so has the customer filming.
[Woman] Stop! Stop.
[Narrator] According to that customer,
the manager asked everyone to leave,
and told them he was closing the diner
because the brawl left blood on some tables and doors.
[sound of dishes breaking]
[indistinct yelling]
[Man] Let go.
[Narrator] The filmer also says police were
in the parking lot when he got outside,
but it remains unclear if anyone was arrested
or charged in the incident.
[indistinct yelling]
[Narrator] A general note to late night diners,
it's probably best to stay in your seats...
[Narrator] ...and stick to what's on the menu...
[Narrator] ...rather than ordering up
a big plate of trouble.
[dramatic sting]
[upbeat music]
[Narrator] The global hair replacement industry
is booming, with a projected value of over $4 billion
by 2030, according to one market research report.
And it's no wonder.
Statistics say nearly two thirds of men will experience
some degree of hair loss by the age of 35.
And while the road to success can sometimes be a long one,
the results for these customers, when done well...
One, two, three.
[Narrator] ...can be quite emotional.
Oh, my god.
- [sighs] - Do you like it?
-[emotional music] -[sobs, sighs]
- Can I give you a hug? -Of course you can, mate. Yay!
[Narrator] Unfortunately, some hair replacement methods
can come up a bit...
-short. -Y'all, I just went
to the barber, and the first thing
that man said to me when he saw me walk in is
he said, "What the hell happened to your hairline"?
I'm trying my best to not cry right now, but...
like, to fix my lineup, sometimes I'll use, like,
a razor, and I'll just kind of chip away at it.
'Cause I have a widow's peak, right?
And I don't like when people see my widow's peak
because it's ugly as [bleep].
So he said my hairline was too far back.
And he was like, "I ain't do that to you.
Who did that to you?" And I said, "I did to myself."
So man's added an enhancement. And look...
[Narrator] The man's barber apparently used
a permanent marker to lower his hairline.
I can't go out in public like this.
He painted my forehead. It's so obvious.
[Narrator] So next time someone offers
to fix your hairline,
make sure you know exactly...
[sighs] So man's added an enhancement, and look...
[Narrator] ...how they plan to do that.
I can't go out in public like this.