1 00:00:02,469 --> 00:00:08,475 [rumbling] 2 00:00:08,475 --> 00:00:10,878 [suspenseful music] 3 00:00:10,878 --> 00:00:13,347 My god, you're all whining for no reason. 4 00:00:13,347 --> 00:00:15,949 Where you going, though? Let the people go. 5 00:00:15,949 --> 00:00:17,351 -Wow. -I hope, I hope-- 6 00:00:17,351 --> 00:00:20,120 Just get up the way you want to, okay? 7 00:00:20,120 --> 00:00:22,789 You're just a Karen, and that's just the way it is. 8 00:00:22,789 --> 00:00:26,493 -Karen, Karen. -[dramatic sting] 9 00:00:26,493 --> 00:00:28,195 [commotion] 10 00:00:28,195 --> 00:00:30,864 [bleep] 11 00:00:30,864 --> 00:00:32,599 [bleeps] 12 00:00:32,599 --> 00:00:35,068 Christian! Christian! [bleep] 13 00:00:42,709 --> 00:00:44,044 [dramatic sting] 14 00:00:48,148 --> 00:00:50,117 -[Kid] All right, bro. -Every day I'm the best 15 00:00:50,117 --> 00:00:53,253 charter captain you will ever meet in your [bleep] life. 16 00:00:53,253 --> 00:00:56,490 [Kid] All right, bro. -And you cuss me out! 17 00:00:56,490 --> 00:00:58,425 [Narrator] Customer complaints... 18 00:00:58,425 --> 00:01:00,160 are at an all-time high. 19 00:01:00,160 --> 00:01:02,062 You [bleep] sons of bitches. 20 00:01:02,062 --> 00:01:04,331 [Narrator] ...putting workers on the defensive... 21 00:01:04,331 --> 00:01:06,199 -[crashing sound] -[Man] Oh! 22 00:01:06,199 --> 00:01:07,901 -And with labor shortages... -[commotion] 23 00:01:07,901 --> 00:01:09,503 [Narrator] ...supply chain woes, 24 00:01:09,503 --> 00:01:13,407 and a 40% rise in violent retail crime... 25 00:01:13,407 --> 00:01:15,876 it's an all-out battle... 26 00:01:15,876 --> 00:01:19,880 -at the checkout. -[Woman screams] 27 00:01:19,880 --> 00:01:21,481 [Narrator] "The customer's always right"... 28 00:01:21,481 --> 00:01:24,184 -[Man] Call the cops. -...is just plain wrong. 29 00:01:24,184 --> 00:01:26,386 -I am a customer! -I'm a customer too, Becky. 30 00:01:26,386 --> 00:01:30,557 -[screams] -[dramatic music] 31 00:01:30,557 --> 00:01:32,292 [Narrator] When it comes to air travel, 32 00:01:32,292 --> 00:01:34,461 there is no official rule across airlines 33 00:01:34,461 --> 00:01:36,863 for disembarking the plane. 34 00:01:36,863 --> 00:01:39,800 However, standard practice indicates that the most 35 00:01:39,800 --> 00:01:43,470 courteous and efficient way is to exit row by row, 36 00:01:43,470 --> 00:01:45,339 from front to back. 37 00:01:45,339 --> 00:01:47,708 And while there are instances where a passenger 38 00:01:47,708 --> 00:01:51,311 might have a good reason to deplane before others, 39 00:01:51,311 --> 00:01:53,146 it better be a good one. 40 00:01:57,751 --> 00:02:00,187 [Narrator] In Florida, a female passenger 41 00:02:00,187 --> 00:02:02,456 has allegedly raced her way up the aisle 42 00:02:02,456 --> 00:02:04,992 from a seat further back on the aircraft. 43 00:02:04,992 --> 00:02:07,828 Oh, my god. You're all whining for no reason. 44 00:02:10,464 --> 00:02:11,832 [Woman] Wow. 45 00:02:14,401 --> 00:02:15,702 [Narrator] And while it's unknown 46 00:02:15,702 --> 00:02:17,671 if she offered a reason, her apparent rush 47 00:02:17,671 --> 00:02:19,606 to get off the plane has drawn the ire 48 00:02:19,606 --> 00:02:21,508 of several other passengers. 49 00:02:21,508 --> 00:02:24,311 Just deal with it, people. My god. 50 00:02:24,311 --> 00:02:26,480 -[Baby cries] -[indistinct chatter] 51 00:02:26,480 --> 00:02:30,617 Why don't you all shut up? It's not affecting any of you. 52 00:02:30,617 --> 00:02:32,552 [indistinct complaints] 53 00:02:39,426 --> 00:02:41,328 [Narrator] All of whom seem more than happy 54 00:02:41,328 --> 00:02:43,230 to tell her exactly how they feel. 55 00:02:43,230 --> 00:02:46,033 You're the Karens about it because you're the ones... 56 00:02:46,033 --> 00:02:49,236 You're the ones who are making noise. Nobody's bothering you. 57 00:02:49,236 --> 00:02:52,105 It's not even your business. Nobody's bothering you. 58 00:02:52,105 --> 00:02:55,609 -[Baby cries] -Nobody's bothering you. 59 00:02:57,544 --> 00:02:59,346 Oh, shut the [bleep] up. 60 00:02:59,346 --> 00:03:00,714 [Man] Oh. 61 00:03:03,383 --> 00:03:05,185 Yep, 'cause you've never said one. 62 00:03:05,185 --> 00:03:07,587 I can tell you have. Oh, yes, I can. 63 00:03:11,892 --> 00:03:13,493 [Narrator] The woman's willingness to respond 64 00:03:13,493 --> 00:03:16,196 in kind only seems to make matters worse. 65 00:03:21,134 --> 00:03:22,469 [Woman 2] Okay? 66 00:03:25,872 --> 00:03:29,476 [Woman 2] Yeah, it is. 67 00:03:29,476 --> 00:03:32,446 I love when they say "ain't" and they talk about low IQ. 68 00:03:37,250 --> 00:03:38,952 Oh, wow, that's a big deal. 69 00:03:38,952 --> 00:03:41,288 I'm a lawyer and I don't say "ain't." 70 00:03:41,288 --> 00:03:43,023 [Narrator] The passenger filming cuts the camera 71 00:03:43,023 --> 00:03:44,825 before the spat is resolved, 72 00:03:44,825 --> 00:03:46,193 but, presumably, 73 00:03:46,193 --> 00:03:48,061 the passengers finally deplaned... 74 00:03:48,061 --> 00:03:49,529 Thank you. 75 00:03:49,529 --> 00:03:51,431 [Narrator] ...with a lesson for anyone anxious 76 00:03:51,431 --> 00:03:52,732 to exit in a hurry. 77 00:03:52,732 --> 00:03:56,269 It's not even your business. Nobody's bothering you. 78 00:03:56,269 --> 00:03:58,071 [Narrator] If you have a legitimate need, 79 00:03:58,071 --> 00:03:59,506 which she may have had, 80 00:03:59,506 --> 00:04:01,708 try enlisting the help of the flight crew. 81 00:04:05,278 --> 00:04:07,547 [Narrator] Otherwise, it's a lot less stressful 82 00:04:07,547 --> 00:04:09,683 to simply wait your turn. 83 00:04:13,820 --> 00:04:15,689 [dramatic sting] 84 00:04:15,689 --> 00:04:21,061 [upbeat music] 85 00:04:21,061 --> 00:04:22,696 [Narrator] According to a government agency 86 00:04:22,696 --> 00:04:25,599 for coastal management, ocean-based tourism 87 00:04:25,599 --> 00:04:30,303 and recreation contributes approximately $143 billion 88 00:04:30,303 --> 00:04:32,172 to the US economy each year. 89 00:04:33,640 --> 00:04:35,342 [indistinct yelling] 90 00:04:35,342 --> 00:04:37,310 [ship whistle blowing] 91 00:04:37,310 --> 00:04:38,678 [crashing sound] 92 00:04:38,678 --> 00:04:40,113 [Narrator] But according to annual reports 93 00:04:40,113 --> 00:04:42,549 from the US Coast Guard, there are several thousand 94 00:04:42,549 --> 00:04:45,452 recreational boating incidents every year... 95 00:04:45,452 --> 00:04:47,621 [ship whistle blowing] 96 00:04:47,621 --> 00:04:50,457 [Woman] Oh, my god. What's going on? 97 00:04:50,457 --> 00:04:51,992 [Narrator] ...often involving collisions 98 00:04:51,992 --> 00:04:53,293 with other vessels... 99 00:04:53,293 --> 00:04:54,661 -[boat horn blares] -[Woman] Oh, my god. 100 00:04:54,661 --> 00:04:56,530 Oh, my god. 101 00:04:56,530 --> 00:04:58,865 -[crashing sound] -[bleep] 102 00:04:58,865 --> 00:05:00,467 [Woman] Holy [bleep]. 103 00:05:00,467 --> 00:05:02,469 [Narrator] ...which might explain why someone who makes 104 00:05:02,469 --> 00:05:05,071 their living taking customers out on the ocean 105 00:05:05,071 --> 00:05:06,473 would take offense to someone 106 00:05:06,473 --> 00:05:09,576 they believe is not following maritime rules. 107 00:05:09,576 --> 00:05:11,311 [Woman] What the [bleep]? 108 00:05:11,311 --> 00:05:12,913 [dramatic sting] 109 00:05:12,913 --> 00:05:17,584 [Kid] You're not supposed to do that. Oh, yeah. 110 00:05:17,584 --> 00:05:19,986 [Narrator] At Sunset In Florida, 111 00:05:19,986 --> 00:05:21,788 a 22-year-old is fishing alone 112 00:05:21,788 --> 00:05:23,690 under a bridge when a charter boat 113 00:05:23,690 --> 00:05:26,126 with four passengers pulls up nearby. 114 00:05:29,930 --> 00:05:32,032 [Kid] What, like 5:00 in the morning? 115 00:05:32,032 --> 00:05:33,433 [Kid] Yeah. 116 00:05:37,704 --> 00:05:39,739 [Narrator] The boat captain apparently has a beef 117 00:05:39,739 --> 00:05:43,143 with the young man about a close call a few days before. 118 00:05:43,143 --> 00:05:44,678 And though the young man insists 119 00:05:44,678 --> 00:05:46,179 he was only a witness... 120 00:05:46,179 --> 00:05:48,114 [Kid] Yeah, I was here, but that... 121 00:05:48,114 --> 00:05:49,883 You ran in front of the other dude over there. 122 00:05:49,883 --> 00:05:51,818 [Narrator] He says the captain's at fault. 123 00:05:53,787 --> 00:05:55,088 [Kid] Bro, you ran right through 124 00:05:55,088 --> 00:05:57,023 the middle of the bridge while we were all fishing. 125 00:06:00,794 --> 00:06:02,395 [Narrator] According to court documents, 126 00:06:02,395 --> 00:06:04,464 on the day in question, the captain came 127 00:06:04,464 --> 00:06:06,866 within ten feet of this boat and five feet 128 00:06:06,866 --> 00:06:09,669 of another boat fishing in the same area. 129 00:06:09,669 --> 00:06:11,905 [Kid] Bro, we were all fishing here. The [bleep]-- 130 00:06:12,872 --> 00:06:15,308 [Kid] All right, bro, I'm not gonna do this with you, bro. 131 00:06:15,308 --> 00:06:17,310 [Narrator] The captain tries to pull rank. 132 00:06:18,311 --> 00:06:19,913 [Kid] Bro-- 133 00:06:19,913 --> 00:06:22,015 [Kid] Bro, you can't come flying 134 00:06:22,015 --> 00:06:23,583 through the middle of the [bleep] bridge, bro. 135 00:06:23,583 --> 00:06:25,952 -You want to [bleep] go? -I don't want to [bleep] go. 136 00:06:25,952 --> 00:06:27,754 I want you to get the [bleep] out of here. 137 00:06:29,222 --> 00:06:31,791 [Kid] Tough guy? You pulled up on me, [bleep]. 138 00:06:32,559 --> 00:06:33,960 [Kid] Yeah, [bleep]. 139 00:06:33,960 --> 00:06:35,295 [Kid] Like what? What are you trying to do? 140 00:06:35,295 --> 00:06:36,663 Act like a tough guy in front... 141 00:06:36,663 --> 00:06:38,064 in front of your buddies? 142 00:06:38,064 --> 00:06:39,399 No, I'm... 143 00:06:41,668 --> 00:06:43,570 [Kid] All right, bro. [chuckles] 144 00:06:45,071 --> 00:06:46,439 [Kid] Get going, bro. 145 00:06:48,708 --> 00:06:50,677 [Kid] Well, thank you for your service, bro. 146 00:06:50,677 --> 00:06:53,446 I apprec... I appreciate you for your service, bro, 147 00:06:53,446 --> 00:06:54,914 but you don't got to run 148 00:06:54,914 --> 00:06:56,216 through the middle of the bridge, bro. 149 00:06:56,216 --> 00:06:57,817 [Narrator] Despite the nod of respect, 150 00:06:57,817 --> 00:07:00,587 the captain refuses to let it go. 151 00:07:00,587 --> 00:07:01,888 [Kid] I'm sorry, man. 152 00:07:01,888 --> 00:07:03,390 I don't know if that's what you want to hear, bro. 153 00:07:05,392 --> 00:07:07,394 -[Kid] But, bro... -[Narrator] And he advances 154 00:07:07,394 --> 00:07:10,196 towards the young man as his anger keeps mounting. 155 00:07:13,967 --> 00:07:16,736 [Kid] Me... [bleep] Me too, bro. 156 00:07:16,736 --> 00:07:18,772 [Narrator] Until his rage pushes him... 157 00:07:23,176 --> 00:07:24,711 [Narrator] ...over the edge. 158 00:07:24,711 --> 00:07:27,047 I'm the best charter captain you will ever meet 159 00:07:27,047 --> 00:07:28,982 -in your [bleep] life. -[Kid] All right, bro. 160 00:07:28,982 --> 00:07:30,583 [Captain] ...cuss me out! 161 00:07:32,385 --> 00:07:34,187 [Kid] Chill, bro. Please, bro. 162 00:07:39,592 --> 00:07:42,429 [Kid] Bro, I said... Bro, you almost [bleep] hit him. 163 00:07:42,429 --> 00:07:44,831 [Narrator] In Florida, a charter boat captain 164 00:07:44,831 --> 00:07:47,033 argues heatedly with a younger fisherman 165 00:07:47,033 --> 00:07:48,868 regarding a near collision earlier, 166 00:07:48,868 --> 00:07:50,470 in what the fisherman claims 167 00:07:50,470 --> 00:07:52,305 is a case of mistaken identity. 168 00:07:52,305 --> 00:07:54,107 [Kid] The other dude was [bleep] cussing you out. 169 00:07:58,311 --> 00:08:00,513 [Narrator] The captain's rant ramps up 170 00:08:00,513 --> 00:08:02,148 as his boat approaches the filmer. 171 00:08:06,453 --> 00:08:09,055 -[Kid] All right, bro. -And you cuss me out! 172 00:08:09,055 --> 00:08:10,623 [Kid] Chill, bro. 173 00:08:10,623 --> 00:08:12,225 Chill, bro! Please, bro! 174 00:08:12,225 --> 00:08:13,593 [Narrator] The terrified young man 175 00:08:13,593 --> 00:08:14,894 hits the accelerator. 176 00:08:14,894 --> 00:08:17,297 [Kid] Please, bro. Please, bro! 177 00:08:17,297 --> 00:08:18,665 [Narrator] But there's no escape. 178 00:08:18,665 --> 00:08:20,233 [Kid] Bro, I'm a kid, bro. Please. 179 00:08:20,233 --> 00:08:22,268 -[Captain] Apologize. -[Kid] Oh, I'm sorry, bro. 180 00:08:22,268 --> 00:08:23,703 - I'm sorry, bro. -[Captain] You're gonna 181 00:08:23,703 --> 00:08:25,505 -cuss me the [bleep] out... -[Kid] All right, bro. 182 00:08:25,505 --> 00:08:26,873 [Captain] ...in the middle of the [bleep]... 183 00:08:26,873 --> 00:08:28,208 [Kid] No, bro! Please, bro! Please, bro! 184 00:08:28,208 --> 00:08:29,509 [Captain] Take me back to my boat. 185 00:08:29,509 --> 00:08:31,711 -[Kid] Okay. Please. -[Captain] [bleep] apologize. 186 00:08:31,711 --> 00:08:33,880 [Kid] I'm sorry, bro. That was not me, bro. 187 00:08:35,515 --> 00:08:36,950 [Kid] I'm a kid, bro. Please, bro. 188 00:08:36,950 --> 00:08:38,451 [Captain] I don't care. 189 00:08:38,451 --> 00:08:40,220 Do it again and watch what [bleep] happens. 190 00:08:41,654 --> 00:08:43,423 [Narrator] A passenger on the charter vessel 191 00:08:43,423 --> 00:08:44,958 finally intervenes, 192 00:08:44,958 --> 00:08:47,394 advising the captain to get back on their boat... 193 00:08:50,497 --> 00:08:51,931 [Kid] Yes, sir. 194 00:08:51,931 --> 00:08:53,633 [Narrator] ...but the captain has a final warning. 195 00:08:55,702 --> 00:08:57,303 [Kid] Bro. Yes, sir. 196 00:08:59,539 --> 00:09:01,641 [Narrator] The young fisherman speeds away. 197 00:09:03,943 --> 00:09:06,846 He then posts the boat rage video on social media, 198 00:09:06,846 --> 00:09:09,816 where it's viewed over 17 million times. 199 00:09:09,816 --> 00:09:11,251 [Captain] You wanna [bleep] go? 200 00:09:11,251 --> 00:09:12,585 [Kid] I don't wanna [bleep] go. 201 00:09:12,585 --> 00:09:14,354 I want you to get the [bleep] out of here. 202 00:09:14,354 --> 00:09:15,655 [Narrator] Police and the Florida 203 00:09:15,655 --> 00:09:17,991 Fish and Wildlife Conservation Commission 204 00:09:17,991 --> 00:09:19,225 investigate the incident. 205 00:09:19,225 --> 00:09:20,593 [Kid] I'm sorry, man. 206 00:09:20,593 --> 00:09:22,095 I don't know if that's what you wanna hear, bro. 207 00:09:22,095 --> 00:09:24,631 [Captain] Yeah, you should apologize, [bleep]. 208 00:09:24,631 --> 00:09:26,099 [Narrator] The boat captain is arrested 209 00:09:26,099 --> 00:09:27,867 three days after the conflict, 210 00:09:27,867 --> 00:09:29,669 and according to court documents, 211 00:09:29,669 --> 00:09:31,604 he is charged with felony burglary 212 00:09:31,604 --> 00:09:32,906 with assault or battery. 213 00:09:32,906 --> 00:09:37,744 [dramatic music] 214 00:09:37,744 --> 00:09:39,179 [Kid] All right, bro. 215 00:09:39,179 --> 00:09:40,780 [Narrator] The man's attorney released a statement 216 00:09:40,780 --> 00:09:43,149 on his client's behalf saying he is not proud 217 00:09:43,149 --> 00:09:44,617 of how he acted 218 00:09:44,617 --> 00:09:46,753 and has apologized to the young fisherman. 219 00:09:46,753 --> 00:09:49,556 I'm the best charter captain you will ever meet 220 00:09:49,556 --> 00:09:51,424 - in your [bleep] life. -[Kid] All right, bro. 221 00:09:51,424 --> 00:09:53,226 Cuss me out! 222 00:09:53,226 --> 00:09:55,028 [Kid] Chill, bro. 223 00:09:55,028 --> 00:09:57,063 Chill, bro! Please, bro! 224 00:09:57,063 --> 00:09:58,665 [Narrator] As for the young fisherman, 225 00:09:58,665 --> 00:10:00,200 according to his social media, 226 00:10:00,200 --> 00:10:02,602 he decides to turn his awful experience 227 00:10:02,602 --> 00:10:06,239 into a positive one, getting his captain's license 228 00:10:06,239 --> 00:10:09,042 and opening his own charter service. 229 00:10:09,042 --> 00:10:10,343 -[Kid] Please, bro. -[Captain] Take me back 230 00:10:10,343 --> 00:10:12,078 -to my boat. -[Kid] Okay. Please. 231 00:10:12,078 --> 00:10:14,447 -[Captain] [bleep] apologize. -[Kid] I'm sorry, bro. 232 00:10:14,447 --> 00:10:16,382 [dramatic sting] 233 00:10:16,382 --> 00:10:18,918 [upbeat music] 234 00:10:18,918 --> 00:10:20,987 [Narrator] In San Francisco, California... 235 00:10:20,987 --> 00:10:24,157 a shocking example of how an effort to remove customers 236 00:10:24,157 --> 00:10:27,160 creating a disturbance can get way out of hand... 237 00:10:28,428 --> 00:10:31,865 ...and cause a good deal of collateral damage. 238 00:10:31,865 --> 00:10:34,801 At a downtown restaurant... 239 00:10:34,801 --> 00:10:36,102 [Narrator] ...two customers are 240 00:10:36,102 --> 00:10:37,837 confronting the manager and staff. 241 00:10:50,350 --> 00:10:51,951 [Narrator] According to news reports, 242 00:10:51,951 --> 00:10:53,820 this couple was denied service 243 00:10:53,820 --> 00:10:55,989 after they were allegedly verbally abrasive 244 00:10:55,989 --> 00:10:58,925 -to the server. -Oh... 245 00:11:01,594 --> 00:11:02,996 [Manager] I just... [indistinct] 246 00:11:02,996 --> 00:11:04,831 [Narrator] Now, the female customer is recording 247 00:11:04,831 --> 00:11:07,267 as she accuses the manager of harassment. 248 00:11:11,204 --> 00:11:14,140 [indistinct chatter] 249 00:11:14,140 --> 00:11:16,309 [bleep] 250 00:11:16,309 --> 00:11:17,844 [Narrator] And when the woman realizes 251 00:11:17,844 --> 00:11:19,679 a busser is filming them... 252 00:11:20,547 --> 00:11:23,883 -she lashes out. -[indistinct chatter] 253 00:11:23,883 --> 00:11:25,385 [Narrator] ...which is caught by the camera 254 00:11:25,385 --> 00:11:28,788 of another person filming the scene from a distance. 255 00:11:28,788 --> 00:11:31,157 [Customer] Whoa! Whoa! Whoa! 256 00:11:31,157 --> 00:11:32,992 [Narrator] The customer then gets into a scrap 257 00:11:32,992 --> 00:11:35,028 with someone at the bar... 258 00:11:35,028 --> 00:11:37,130 [Customer] Whoa! 259 00:11:37,130 --> 00:11:38,464 [Narrator] The woman in black, 260 00:11:38,464 --> 00:11:40,833 who happens to be an off the clock employee, 261 00:11:40,833 --> 00:11:43,202 appears to slam the female customer to the ground... 262 00:11:45,805 --> 00:11:47,740 [Narrator] ...but she's right back up, 263 00:11:47,740 --> 00:11:51,044 even as her companion appears to try to intervene. 264 00:11:51,044 --> 00:11:52,512 [Man] No, no, no, no, no. 265 00:11:52,512 --> 00:11:57,083 [indistinct arguing] 266 00:11:57,083 --> 00:11:58,785 [Narrator] Customers and staff drag the boyfriend 267 00:11:58,785 --> 00:12:00,286 towards the exit... 268 00:12:01,988 --> 00:12:03,289 [Narrator] ...while the bartender 269 00:12:03,289 --> 00:12:04,891 hustles the woman out the door. 270 00:12:04,891 --> 00:12:08,828 [indistinct yelling, clapping] 271 00:12:08,828 --> 00:12:10,396 [Narrator] But it doesn't end there. 272 00:12:11,864 --> 00:12:16,202 -[indistinct yelling] -[Man] Hey, hey, hey, hey. 273 00:12:16,202 --> 00:12:17,503 [Narrator] The female customer 274 00:12:17,503 --> 00:12:19,272 manages to turn on the bartender. 275 00:12:19,272 --> 00:12:21,741 And the scene... 276 00:12:21,741 --> 00:12:23,076 [Narrator] ...continues to escalate. 277 00:12:30,149 --> 00:12:32,986 [Man] Hey, let go, let go, let go. Let go right now. 278 00:12:32,986 --> 00:12:34,520 [Narrator] In California... 279 00:12:34,520 --> 00:12:36,556 [indistinct yelling, clapping] 280 00:12:36,556 --> 00:12:37,857 [Narrator] ...a couple has been dragged out 281 00:12:37,857 --> 00:12:39,859 of a restaurant after an ugly confrontation 282 00:12:39,859 --> 00:12:42,195 with the staff, according to news reports. 283 00:12:42,195 --> 00:12:44,664 -[Man] Hey. -Let go, let go, let go. 284 00:12:44,664 --> 00:12:47,066 [Narrator] But outside, the struggle continues 285 00:12:47,066 --> 00:12:49,235 as the female customer who was removed, 286 00:12:49,235 --> 00:12:51,204 has the bartender by the hair. 287 00:12:51,204 --> 00:12:53,139 -[Man] Hey. -Let go, let go. 288 00:12:53,139 --> 00:12:56,242 Let go. No. Let go right now, please. 289 00:12:57,176 --> 00:12:59,912 Let go, let go. 290 00:12:59,912 --> 00:13:02,915 Let go. [indistinct] 291 00:13:02,915 --> 00:13:04,517 [Narrator] The bartender breaks free 292 00:13:04,517 --> 00:13:05,852 with the woman's phone in his hand. 293 00:13:05,852 --> 00:13:07,620 Stop. 294 00:13:07,620 --> 00:13:10,223 -[Narrator] Then... -No, no, no, no, no. 295 00:13:10,223 --> 00:13:12,625 -[indistinct] -[Woman screams] 296 00:13:12,625 --> 00:13:16,829 He sticks out his foot, stopping her cold. 297 00:13:17,263 --> 00:13:20,300 -[Woman screams] -[indistinct chatter] 298 00:13:20,300 --> 00:13:22,435 [Narrator] Her companion rushes to her aid... 299 00:13:22,435 --> 00:13:24,837 [indistinct chatter] 300 00:13:24,837 --> 00:13:28,508 [speaking Spanish] 301 00:13:28,508 --> 00:13:30,910 Christian, get the [bleep] off me! 302 00:13:35,915 --> 00:13:37,617 [Narrator] But she rejects his assistance... 303 00:13:39,919 --> 00:13:41,421 Stop. Stop, stop, stop. 304 00:13:45,425 --> 00:13:46,826 -[bleep] -[Narrator] ...leaving him 305 00:13:46,826 --> 00:13:49,495 to continue with his own scuffle... 306 00:13:49,495 --> 00:13:51,964 as the filmer stops recording. 307 00:13:52,532 --> 00:13:55,101 According to news reports, the woman is arrested 308 00:13:55,101 --> 00:13:58,471 for public intoxication and taken to the county jail, 309 00:13:58,471 --> 00:14:00,907 though the case is not referred for prosecution. 310 00:14:00,907 --> 00:14:02,608 All right... 311 00:14:07,714 --> 00:14:09,649 [Narrator] A police department spokesperson 312 00:14:09,649 --> 00:14:10,983 told one media source 313 00:14:10,983 --> 00:14:12,785 the woman has not filed a police report 314 00:14:12,785 --> 00:14:15,521 against any restaurant staff involved in the incident. 315 00:14:15,521 --> 00:14:18,157 [Customer] Whoa! 316 00:14:18,157 --> 00:14:20,159 -[indistinct yelling] -[Man] That's crazy. 317 00:14:20,159 --> 00:14:21,794 [Narrator] And the restaurant has not issued 318 00:14:21,794 --> 00:14:24,063 a public statement, but after the video 319 00:14:24,063 --> 00:14:27,734 is widely seen, racking up 12 million views online, 320 00:14:27,734 --> 00:14:29,802 the woman is fired from her job. 321 00:14:29,802 --> 00:14:32,505 The company stated to the press that her behavior, 322 00:14:32,505 --> 00:14:33,873 "Does not reflect the standards 323 00:14:33,873 --> 00:14:35,441 we expect of our team." 324 00:14:36,542 --> 00:14:37,910 -[Man] Hey, hey. -[indistinct yelling] 325 00:14:37,910 --> 00:14:40,546 [Narrator] The bartender claims he was also fired 326 00:14:40,546 --> 00:14:43,616 amid insurance and liability concerns... 327 00:14:43,616 --> 00:14:45,818 -[Woman screams] -according to news sources. 328 00:14:45,818 --> 00:14:48,154 For his part in an online video, 329 00:14:48,154 --> 00:14:51,557 the bartender says he wishes her no ill will... 330 00:14:51,557 --> 00:14:54,627 -[indistinct chatter] -Only peace and love... 331 00:14:54,627 --> 00:14:56,162 but from far away. 332 00:14:56,162 --> 00:14:58,431 [Man] Let go, let go, let go! 333 00:15:00,933 --> 00:15:03,236 [upbeat music] 334 00:15:03,236 --> 00:15:05,138 [Narrator] 24-hour diners often serve 335 00:15:05,138 --> 00:15:09,075 as a hub for travelers, shift workers and partygoers, 336 00:15:09,075 --> 00:15:11,444 particularly in the late night hours. 337 00:15:14,113 --> 00:15:15,448 [Filmer] You're 30-what? 338 00:15:15,982 --> 00:15:19,185 [Filmer] 33, talking to an 18-year-old like that? 339 00:15:19,185 --> 00:15:20,520 [indistinct chatter] 340 00:15:20,520 --> 00:15:21,821 [Kid] Hey, what did he just say to you? 341 00:15:24,991 --> 00:15:27,426 [Narrator] But they also have a reputation as places 342 00:15:27,426 --> 00:15:28,795 where neighboring tables 343 00:15:28,795 --> 00:15:30,696 get into other customers' business. 344 00:15:37,069 --> 00:15:38,471 [Narrator] And while most of these squabbles 345 00:15:38,471 --> 00:15:39,806 are just blowing off steam... 346 00:15:39,806 --> 00:15:42,041 - Nah, that's not normal. - That's weird. 347 00:15:42,041 --> 00:15:45,344 [Narrator] ...sometimes they begin a very unfortunate... 348 00:15:45,344 --> 00:15:46,846 chain reaction. 349 00:15:51,651 --> 00:15:53,419 [Narrator] At a diner in Colorado... 350 00:15:53,419 --> 00:15:57,223 it's 1:30am and two groups of customers have apparently 351 00:15:57,223 --> 00:15:59,725 been making comments about each other's appearances. 352 00:16:02,428 --> 00:16:04,230 [Narrator] Two employees approach a young woman 353 00:16:04,230 --> 00:16:06,199 who is explaining her side of the story. 354 00:16:15,141 --> 00:16:17,076 [Narrator] The woman in the blue jersey reacts 355 00:16:17,076 --> 00:16:19,645 to a comment from another customer across the room. 356 00:16:32,425 --> 00:16:34,760 [Narrator] This customer tosses her phone 357 00:16:34,760 --> 00:16:36,863 and springs into action, 358 00:16:36,863 --> 00:16:39,565 yanking the woman in blue by the hair. 359 00:16:45,838 --> 00:16:47,406 [Narrator] A man in a checkered shirt 360 00:16:47,406 --> 00:16:48,708 also gets involved, 361 00:16:48,708 --> 00:16:51,077 followed by more customers and employees. 362 00:16:56,949 --> 00:16:58,518 [Narrator] And all hell breaks loose 363 00:16:58,518 --> 00:17:00,987 with two brawls going simultaneously. 364 00:17:02,588 --> 00:17:04,790 [indistinct yelling] 365 00:17:15,234 --> 00:17:17,570 [Narrator] In Colorado... 366 00:17:17,570 --> 00:17:20,072 what started as an apparent verbal spat 367 00:17:20,072 --> 00:17:22,041 badmouthing other customers' appearances... 368 00:17:27,480 --> 00:17:29,248 [Narrator] ...has turned a late night diner 369 00:17:29,248 --> 00:17:31,083 -into a war zone. -[bleep] 370 00:17:32,952 --> 00:17:35,955 [indistinct arguing] 371 00:17:43,562 --> 00:17:45,264 [Narrator] The woman in the blue jersey 372 00:17:45,264 --> 00:17:46,666 and her apparent friends 373 00:17:46,666 --> 00:17:48,000 suddenly turned their attention 374 00:17:48,000 --> 00:17:49,302 to a man in a black jacket, 375 00:17:49,302 --> 00:17:52,071 as the battle spills across the room. 376 00:17:52,071 --> 00:17:55,808 -[indistinct yelling] -[bleeps] 377 00:17:55,808 --> 00:17:57,109 [Narrator] ...and onto the table 378 00:17:57,109 --> 00:17:58,477 of the customer filming. 379 00:18:05,718 --> 00:18:07,386 [Narrator] A man appears to inadvertently 380 00:18:07,386 --> 00:18:09,722 come into contact with a blonde woman 381 00:18:09,722 --> 00:18:11,958 who has clearly had enough of the situation. 382 00:18:16,395 --> 00:18:18,898 [Narrator] And apparently so has the customer filming. 383 00:18:18,898 --> 00:18:20,566 [Woman] Stop! Stop. 384 00:18:22,034 --> 00:18:23,469 [Narrator] According to that customer, 385 00:18:23,469 --> 00:18:25,471 the manager asked everyone to leave, 386 00:18:25,471 --> 00:18:27,506 and told them he was closing the diner 387 00:18:27,506 --> 00:18:30,810 because the brawl left blood on some tables and doors. 388 00:18:30,810 --> 00:18:34,547 [sound of dishes breaking] 389 00:18:35,348 --> 00:18:38,351 [indistinct yelling] 390 00:18:38,351 --> 00:18:39,752 [Man] Let go. 391 00:18:39,752 --> 00:18:41,153 [Narrator] The filmer also says police were 392 00:18:41,153 --> 00:18:43,189 in the parking lot when he got outside, 393 00:18:43,189 --> 00:18:45,691 but it remains unclear if anyone was arrested 394 00:18:45,691 --> 00:18:47,226 or charged in the incident. 395 00:18:47,226 --> 00:18:49,562 [indistinct yelling] 396 00:18:49,562 --> 00:18:51,864 [Narrator] A general note to late night diners, 397 00:18:51,864 --> 00:18:54,433 it's probably best to stay in your seats... 398 00:18:59,038 --> 00:19:00,640 [Narrator] ...and stick to what's on the menu... 399 00:19:03,476 --> 00:19:05,044 [Narrator] ...rather than ordering up 400 00:19:05,044 --> 00:19:06,479 a big plate of trouble. 401 00:19:11,384 --> 00:19:13,719 [dramatic sting] 402 00:19:13,719 --> 00:19:17,990 [upbeat music] 403 00:19:17,990 --> 00:19:19,859 [Narrator] The global hair replacement industry 404 00:19:19,859 --> 00:19:23,662 is booming, with a projected value of over $4 billion 405 00:19:23,662 --> 00:19:27,700 by 2030, according to one market research report. 406 00:19:27,700 --> 00:19:29,268 And it's no wonder. 407 00:19:29,268 --> 00:19:32,338 Statistics say nearly two thirds of men will experience 408 00:19:32,338 --> 00:19:35,941 some degree of hair loss by the age of 35. 409 00:19:35,941 --> 00:19:39,378 And while the road to success can sometimes be a long one, 410 00:19:39,378 --> 00:19:42,848 the results for these customers, when done well... 411 00:19:42,848 --> 00:19:45,217 One, two, three. 412 00:19:45,217 --> 00:19:47,420 [Narrator] ...can be quite emotional. 413 00:19:47,420 --> 00:19:48,954 Oh, my god. 414 00:19:52,024 --> 00:19:54,460 - [sighs] - Do you like it? 415 00:19:55,895 --> 00:20:00,700 -[emotional music] -[sobs, sighs] 416 00:20:00,700 --> 00:20:04,136 - Can I give you a hug? -Of course you can, mate. Yay! 417 00:20:04,637 --> 00:20:07,840 [Narrator] Unfortunately, some hair replacement methods 418 00:20:07,840 --> 00:20:09,241 can come up a bit... 419 00:20:09,875 --> 00:20:11,710 -short. -Y'all, I just went 420 00:20:11,710 --> 00:20:13,446 to the barber, and the first thing 421 00:20:13,446 --> 00:20:16,182 that man said to me when he saw me walk in is 422 00:20:16,182 --> 00:20:19,985 he said, "What the hell happened to your hairline"? 423 00:20:20,152 --> 00:20:23,622 I'm trying my best to not cry right now, but... 424 00:20:23,622 --> 00:20:26,292 like, to fix my lineup, sometimes I'll use, like, 425 00:20:26,292 --> 00:20:28,694 a razor, and I'll just kind of chip away at it. 426 00:20:28,694 --> 00:20:29,995 'Cause I have a widow's peak, right? 427 00:20:29,995 --> 00:20:31,530 And I don't like when people see my widow's peak 428 00:20:31,530 --> 00:20:33,632 because it's ugly as [bleep]. 429 00:20:33,632 --> 00:20:36,802 So he said my hairline was too far back. 430 00:20:36,802 --> 00:20:38,270 And he was like, "I ain't do that to you. 431 00:20:38,270 --> 00:20:40,506 Who did that to you?" And I said, "I did to myself." 432 00:20:41,440 --> 00:20:44,410 So man's added an enhancement. And look... 433 00:20:47,279 --> 00:20:49,281 [Narrator] The man's barber apparently used 434 00:20:49,281 --> 00:20:52,351 a permanent marker to lower his hairline. 435 00:20:53,119 --> 00:20:55,354 I can't go out in public like this. 436 00:20:55,354 --> 00:20:58,991 He painted my forehead. It's so obvious. 437 00:21:00,226 --> 00:21:01,827 [Narrator] So next time someone offers 438 00:21:01,827 --> 00:21:03,429 to fix your hairline, 439 00:21:03,429 --> 00:21:05,464 make sure you know exactly... 440 00:21:05,464 --> 00:21:09,201 [sighs] So man's added an enhancement, and look... 441 00:21:10,269 --> 00:21:13,005 [Narrator] ...how they plan to do that. 442 00:21:14,039 --> 00:21:15,441 I can't go out in public like this.