[rumbling]
[suspenseful music]
Do not sit here in front of my [bleep] gym
and cause [bleep] disturbance.
-No, [bleep] you. -[Officer] Calm down.
I don't gotta do [bleep].
You're on private [bleep] property.
-[dramatic sting] -You're not allowed in here.
Relax. You're not... allowed in here.
[commotion]
-You're not allowed... -[TASER deployed]
-in here. [screams] -[dramatic sting]
[screams]
[Jonathan] I come in here all the time.
[dramatic sting]
-[trumpets] -[screaming]
[dramatic sting]
[Narrator] Customer complaints...
are at an all-time high...
You [bleep] sons of bitches.
[Narrator] ...putting workers on the defensive.
[screaming]
[Narrator] And with labor shortages,
supply chain woes,
and a 40% rise in violent retail crime,
it's an all-out battle at the checkout.
[screaming]
[Narrator] "The customer's always right"...
[Man] Holy cow.
[Narrator] ...is just plain wrong.
-I am a customer! -I'm a customer too, Becky.
[screaming]
♪
[Narrator] In the world of customer service,
relationships matter.
And some employees will go out of their way
to make a connection...
[upbeat music]
[Narrator] Perhaps offering to entertain customers
while they wait for an order...
[Women laughing]
-[Narrator] Or... -Two. Three.
♪ Happy birthday to you
[Narrator] ...helping to make their special occasion...
♪ To you
♪ Happy birthday, dear Fifi
[Narrator] ...even more so.
-♪ Happy birthday to you -[cheering and applause]
[Narrator] And while these extra touches
can certainly brighten a customer's day...
[dramatic sting]
-42... -[Woman 2 laughs]
...43, 44.
Oh, my gosh.
-[laughter] -[dramatic sting]
Yes, you... [indistinct]
[Narrator] They can also bank some serious goodwill
for the employee, should the need ever arise.
[dramatic sting]
[Narrator] In a fast food restaurant in Texas...
[Woman speaks indistinctly]
[Narrator] An employee is being confronted
by three women because, according to this customer,
he made a rude remark about her weight earlier,
which the employee denies.
[Narrator] According to media reports,
the offended woman came back with two work colleagues...
-No, ma'am. -[Narrator] ...and neither
were present when the alleged comment was made.
Thank you, thank you.
[Woman speaks unintelligibly] ...pick up your order.
Um...
Oh.
[Employee] Yeah, a...
[Narrator] When the customer apparently
told them the story after returning to work
from the restaurant, they decided
to come to her defense.
[Narrator] But the offended customer
is not the only one with defenders.
[Jonathan] I'm recording for you.
I come in here all the time.
[Narrator] Though the man filming was also not present
for the alleged remark, the sudden change in dynamic
appears to turn the situation on its head.
[Narrator] And the offended customer walks off...
[Narrator] Just as another customer appears to come
to the employee's defense.
[Filmer] Excellent. I'm just glad
that you get good customer service.
No, ma'am.
[Jonathan] Well, I'm glad I get good customer service
every time I come in here.
[Woman continues arguing]
[Narrator] Seemingly outnumbered,
the woman filming leaves.
-[dramatic sting] -[Narrator] The loyal customr
who defended the employee posts the incident on social media.
You did, 100%.
[Narrator] The video draws millions of views
with many commenters praising the fast food employees'
grace under pressure.
[Narrator] But regardless of what actually happened...
[dramatic sting]
[Narrator] While the woman filming may have
confronted the cashier in an attempt
to have her colleague's back...
[Narrator] ...she had no idea how many other customers
would ultimately have his.
[Jonathan] He has excellent customer service
every time I've ever been in here.
[dramatic sting]
[upbeat music]
[Narrator] Noise from businesses can be harmful to health,
and thanks to the Noise Control Act of 1972,
many cities across the US have ordinances in place,
like quiet time from 10:00pm to 7:00am,
decibel caps and higher restrictions
in areas zoned as residential.
Whether caused by work outside...
[Woman] It's past midnight.
[Narrator] ...like construction...
[drilling noises]
[Woman] Why?
[Narrator] ...or actually within or around a place of business,
like a bar or restaurant...
It's currently 4:00am and I cannot sleep
because your establishment is blasting music outside so loud.
Keep in mind, I live across four lanes,
from which your outside speakers are allowing sound
to travel into my bedroom.
[Narrator] ...event space...
[loud drums playing]
[Narrator] ...or even...
a gym.
It's 6:00am in Illinois...
[music blasting]
[Narrator] ...and an officer walks into a gym near
a residential area to make a simple request.
[Narrator] According to the case report,
this gym is on police radar after 36 noise calls
over the course of nine months
and several prior compliance tickets.
[Narrator] And, unfortunately,
it's about to get a whole lot louder.
[siren wailing]
[Narrator] A second officer arrives within minutes...
[Officer 2] What do you got going on? This is the dude?
This big-ass dude?
[Officer 1] Hell, yeah. He [bleep] pushed me out.
[Officer 2] He pushed you out the gym?
[Narrator] ...followed by a third...
-[Officer 3] What's going on? -[Narrator] ...and a fourth.
-He pushed you out? -He kind of, like,
nudged me out of... I open the door.
You're about to get [bleep] sued for harassment.
-This is my [bleep] property. -[Officer 1] Okay.
You do not sit here in front of my [bleep] gym
and cause [bleep] disturbance. [bleep] you.
Don't [bleep] with me. Don't [bleep] with me today.
No. Yeah, you are. Yes, you are.
You guys are sitting here [bleep] staring at my [bleep].
These guys don't pay $50 a month for you--
I don't give a [bleep].
What the [bleep] are you gonna do to me?
You ain't gonna do [bleep].
What the [bleep] are you doing rolling four deep?
All I was asking for was your ID.
Just shut the [bleep] up! Shut the [bleep] up.
[Narrator] The gym owner is frustrated
by the police presence.
You ain't getting [bleep].
You're about to get [bleep] sued for harassment.
You're disrupting my [bleep].
You are disrupting it. You are causing the scene.
If you give this officer your information--
[Narrator] That frustration...
You're not allowed in here. You're not--
[Officer speaks indistinctly]
[Narrator] ...is the least of his problems.
-[commotion] -[bleep]
[Gym owner] You're not allowed in here.
[Officer] Relax. Back up! Back up!
[Gym owner] You're not allowed [bleep] in here.
-[indistinct yelling] -[bleep]
[Gym owner screaming] [bleep]
[Narrator] At a gym in Illinois,
the owner is locked in a dispute
with officers responding to a noise complaint.
[bleep] You're not allowed in here.
[Narrator] And when he tries to walk away...
You're not the [bleep] allowed in here.
You're not allowed [bleep] in here.
[Narrator] ...the officers attempt to restrain him...
You're not allowed [bleep] in here.
[Narrator] ...finally doing so...
[Gym owner grunts, screams in pain] [bleep]
[Narrator] ...with the help of a TASER.
[bleeps]
-[bleeps] -[indistinct]
[bleeps, screams]
[Narrator] A gym member steps in to confront police..
[Gym owner] You're ripping my [bleep] shoulder!
[Gym owner] You're ripping my shoulder!
-You're ripping my shoulder! -Step back! Relax!
[Narrator] ...as all four officers
still struggle to handcuff the man...
-Step back! -[Woman] James.
[Narrator] ...more gym membes approach to voice
their concerns to the officers.
[bleeps]
Did you see what he was doing? Are you serious?
He was hitting us in the face too.
-[Woman] But you're-- -[bleep]
[all speak at once]
[Officer] All right. Turn up on your side.
[Narrator] The officers continue to go
about their business...
All right. Walk out this way.
[Woman] Wow!
[Narrator] And with the man now secured in handcuffs,
the police prepare to place him in the squad ca.
[Officer 1] I was literally just supposed to ask you
for your ID, bro, that's it. We didn't have to do all this.
Everybody here was cool with you.
No one yelled at you or anything.
You provoked that whole thing.
[Narrator] According to the police report,
one of the officers sustains
a minor abrasion on the inside
of his bottom lip during the struggle.
[Officer] Who tased?
-[dramatic sting] -[upbeat music]
[Narrator] The gym owner is charged with two counts
of resisting a peace officer.
[Narrator] According to court records,
County prosecutors filed a motion to drop
the criminal complaint and the charges were dismissed.
You're about to get sued for harassment.
Oh?
[Narrator] And while the case is closed,
the lesson is clear.
Responding to a police complaint with a level head...
[commotion]
[Narrator] ...is infinitely better than this.
[Gym owner screams] [bleep]
-[commotion] -[dramatic sting]
[upbeat music]
[Narrator] While it is certainly the exception
rather than the norm, there are myriad ways that customes
can be involved in an accident while in a place of business...
♪
[Narrator] ...and the same is also true for employees.
[yelling]
[Narrator] And while most businesses do their best
to avoid such incidents, there are some threats
that are nearly impossible to predict.
In Canada...
All right. Thank you guys so much.
[Narrator] It's 1:30pm at a phone repair shop
as a customer in the store chats
with one of the owners while heading toward the doo.
Yeah, let me know if you figure out
a way of being able to sneak out of the country.
[Narrator] The owner's husbad and co-owner of the store
sits toward the back
while an employee is in between the two.
Worst comes to worse, we'll be heading
to, like, the mountains in Idaho.
[Narrator] And while it may seem like a relatively
-quiet moment... -[laughing]
-it's about to become... -Thank you.
-[Owner] See you. -...significantly
-less so. -[screaming]
All right. Thank you guys so much.
[Narrator] At a phone repair shop in Canada...
...going somewhere.
-[laughter] -Thank you.
[Narrator] The store's one customer heads out the door.
[Woman screaming]
[bleep]
[dramatic sting]
[Narrator] Multiple security cameras record
as just moments after the customer leaves the stor,
this silver car appears to speed up...
[Woman screaming]
[Narrator] ...and drive straight into the store.
-[Woman screaming] -[bleep]
[Narrator] According to news reports,
while the male store owner receives some scratches
and bruises from being pushed into the wall,
his wife is unscathed,
mostly because, as luck would have it,
she moves her chair
seconds before the car plows through the store...
-[screams] -[Narrator] ...incredibly,
allowing the falling wall to just graze her...
[bleep]
[Narrator] ...without causing any serious injuries.
[dramatic music]
[Woman screaming]
-[bleep] -[Narrator] The store employe
also appears unharmed.
According to media reports,
the driver is assessed by emergency crews
and cleared of injuries.
The incident is still under investigation.
It is unknown what caused the vehicle to crash,
but in a statement to the news, the owner says,
"Nobody really got hurt so we can't complain too much"
[dramatic sting]
[Narrator] A great reminder that if you're ever
in a ground level store with ample parking...
it never hurts to keep one eye on the lot outside.
[Woman screaming]
[bleep]
[dramatic sting]
[upbeat music]
[Narrator] Every year, millions of customers travel
to Africa for safari adventures,
fueling a billion dollar industry built on the promise
of getting closer to the wild than ever before.
[growls]
[Man shudders]
[Narrator] And while this is often a life-changing event
for those lucky enough to book one of these outings...
it's not always the kind of life change...
[dramatic sting]
[Narrator] ...one might be looking for.
[birds chirping]
[screams]
[dramatic sting]
[Narrator] In Botswana...
partners Larry Unrein and Jeff Melvin...
are with a group on a canoe safari
in the Okavango delta...
[Narrator] ...home to Africas largest elephant population.
[Guide speaks indistinctly]
It was actually a birthday present for me for my 50th.
I was looking forward to seeing animals at a fun, safe distance.
It did seem a bit sketchy, though, to be hopping
into this little boat when there was
elephants and hippos and crocodiles all around,
But I was gonna trust our guides
that we were in good hands
and we weren't gonna do anything that was gonna...
-Yeah. -...put us in danger.
For me, it was a bucket list thing.
I'd always wanted to get there.
[Narrator] Sure enough, it doesn't take long
for Larry and Jeff's boat
to come within about 30 yards of an elephant.
[Jeff] We pulled up to the elephant
and it was eating grass that was in the water.
It seemed to be just doing its thing.
We were head on, and I was in the front.
So I think at that moment, that's when I thought
we kind of met eyes.
[dramatic music]
When the ears went out and I-I knew we were in trouble.
♪
[trumpets]
[Narrator] Within seconds, the guides react...
quickly backpaddling the canoes to protect the tourists...
[indistinct yelling]
[Narrator] ...but despite the race to safety...
[trumpets]
[Narrator] ...the elephant is closing the distance fast.
[indistinct yelling, sound of boat overturning]
[Narrator] In Botswana's Okavango delta...
[Elephant trumpets]
[Narrator] ...partners Larry Unrein
and Jeff Melvin are in a boat with a group of tourists,
all of whom are in a desperate dash
to escape a charging elephant.
[indistinct yelling]
[Larry] You're not gonna outrun the elephant.
The elephant's bigger than you. I'm in this tiny little boat.
-[screaming] -[Narrator] Despite
the best efforts of the guides
to backpaddle the boat to safety,
they're no match for the speed of the elephan.
-[screaming] -[trumpets]
[indistinct yelling]
[dramatic music]
[Larry] Jeff took the brunt of it.
-[Jeff] Yeah. -[Larry] And my immediate
thought was, "I brought him out here for his birthday
and I get him killed."
[Narrator] As a group of tourists scramble in the water,
the guides try to hustle them to safety,
making loud noises to deter the elephant...
[indistinct screams]
[Narrator] ...but it's still in full charge mode...
-[Man yelling] -[Narrator] And then...
[screaming]
[trumpets]
[Narrator] ...slams into a tourist in the next boat.
-[Jeff] Oh, no. -The elephant charged
at that point...
[indistinct screaming]
[Larry] ...and pushed her underwater.
-She disappeared. -[Jeff] Oh, no.
[screaming]
[Jeff] It was pretty terrifying in the moment.
Elephants, when in the wild, when provoked
or when they're needing to defend themselves,
they will charge you, hold you down,
push you down, and then basically stomp you to death.
[screaming]
[Narrator] Tour guides continue to shout to try to scare
the elephant off the woman.
And then...
she popped up again and she was on her feet
and she was luckily walking on her own power.
-Yes. -And that's when the elephants
run away into the bush.
-[trumpeting] -[Guides yelling]
[Jeff] And that's when I realized there was babies,
like, just beyond... 'cause the grass was really tall,
so we couldn't really see everything.
[screaming]
[Narrator] According to experts, elephant mothers
are fiercely protective of their young.
-[Jeff] Oh, no. -[Narrator] So it wasn't
random aggression, it was protection.
[trumpeting]
[Guides yelling]
[Narrator] Miraculously, the woman makes it out alive.
[Jeff] She just got really lucky because we were in water,
and hadn't it been for the water being as deep as it was
and the mud being as soft,
she definitely wouldn't have survived.
[indistinct chatter]
Are you okay?
[Narrator] The tour company has not made a statement
regarding this incident,
but Larry and Jeff are grateful for the quick response.
The two boat pullers, basically, they went into hero mode,
and if it wasn't for them,
we probably wouldn't be here talking.
I was so joyed that I was still alive, and I was like,
"Wow, I simply somehow survived this, you know--"
Completely unharmed.
[Narrator] An important reminder that when it comes
to getting up close to the wild...
[trumpets]
[Narrator] ...humans are guests and not always in control.
We were miles and miles and miles away
from any kind of town or civilization,
and we-re... We're in their space.
I mean, Africa will come at you and humble you really fast.
[indistinct yelling]