1 00:00:02,035 --> 00:00:04,638 [rumbling] 2 00:00:07,908 --> 00:00:10,677 [suspenseful music] 3 00:00:10,911 --> 00:00:12,446 -I know that your protocol is-- -Right. 4 00:00:12,713 --> 00:00:14,248 So you're trespassing, we gotta leave now. 5 00:00:14,414 --> 00:00:16,483 I'm an AG, I'm an AG. 6 00:00:16,750 --> 00:00:18,218 Good for you. I don't give [bleep] Let's go. 7 00:00:22,222 --> 00:00:23,590 [dramatic sting] 8 00:00:25,826 --> 00:00:26,960 [Woman] You are a Karen. 9 00:00:27,227 --> 00:00:29,096 -You're acting like a Karen. -You are a Karen. 10 00:00:32,032 --> 00:00:33,967 [Woman] In the midst of a standoff... 11 00:00:34,134 --> 00:00:35,769 he's gonna deliver his package. 12 00:00:36,003 --> 00:00:38,805 I don't give a [bleep]. [laughs] 13 00:00:39,640 --> 00:00:40,941 Oh, my god. 14 00:00:50,183 --> 00:00:51,919 -Get out of my face. Go. -[screams] 15 00:00:52,519 --> 00:00:54,388 Don't [bleep] touch me. 16 00:00:55,622 --> 00:00:57,958 [bleep] Mike! Mike! 17 00:00:58,959 --> 00:01:00,460 [Narrator] Customer complaints... 18 00:01:00,661 --> 00:01:02,396 are at an all-time high. 19 00:01:02,663 --> 00:01:04,665 -You [bleep] sons of bitches. -[dramatic sting] 20 00:01:04,998 --> 00:01:06,867 [Narrator] ...putting workers on the defensive... 21 00:01:07,034 --> 00:01:08,435 [screaming] 22 00:01:08,669 --> 00:01:10,170 -And with labor shortages... -[commotion] 23 00:01:10,337 --> 00:01:11,705 ...supply chain woes, 24 00:01:11,939 --> 00:01:14,875 and a 40% rise in violent retail crime... 25 00:01:15,776 --> 00:01:17,110 It's an all-out battle... 26 00:01:18,445 --> 00:01:21,982 -at the checkout. -[Woman screams] 27 00:01:22,182 --> 00:01:23,684 [Narrator] The customer's always right... 28 00:01:23,984 --> 00:01:26,320 -[Man] All the cash. -...is just plain wrong. 29 00:01:26,653 --> 00:01:28,622 -I am a customer! -I'm a customer too, Becky. 30 00:01:28,822 --> 00:01:31,858 -[screams] -[dramatic music] 31 00:01:32,059 --> 00:01:33,393 [dramatic sting] 32 00:01:35,729 --> 00:01:37,397 [Narrator] These days, where nearly everyone 33 00:01:37,664 --> 00:01:40,033 has some sort of smart device that can record... 34 00:01:42,035 --> 00:01:44,972 is easy to call people out for unseemly behavior. 35 00:01:45,138 --> 00:01:47,040 ...police. 36 00:01:47,240 --> 00:01:48,475 [bleep] 37 00:01:48,675 --> 00:01:52,446 [upbeat music] 38 00:01:52,646 --> 00:01:54,047 [Filmer] Oh, yeah. 39 00:01:59,620 --> 00:02:01,521 [Narrator] Like this employee, who felt slighted 40 00:02:01,788 --> 00:02:04,257 after an apparent back and forth with a customer. 41 00:02:07,527 --> 00:02:09,830 And while seeing a camera pointed in their direction 42 00:02:10,063 --> 00:02:11,832 may cause some to cut their losses... 43 00:02:12,032 --> 00:02:13,800 Gracias. 44 00:02:14,067 --> 00:02:16,870 [narrator] ...for others, it only seems to egg them on. 45 00:02:17,070 --> 00:02:18,438 [dramatic sting] 46 00:02:25,912 --> 00:02:27,147 Yeah, right. 47 00:02:27,347 --> 00:02:29,449 [Narrator] At a store in California, 48 00:02:29,750 --> 00:02:32,519 according to the person filming, this woman is allegedly 49 00:02:32,786 --> 00:02:35,656 complaining to the cashiers about the price of her items, 50 00:02:35,989 --> 00:02:38,392 and now they claim she's been making unwelcome comments 51 00:02:38,625 --> 00:02:40,827 to the people she's been holding up in line. 52 00:02:47,534 --> 00:02:49,903 Some employees intervene to move her along. 53 00:02:50,237 --> 00:02:52,039 Yeah. Freedom of speech now. 54 00:02:55,942 --> 00:02:57,077 [Filmer] Yes. I'm recording you. 55 00:02:57,310 --> 00:02:58,812 [mumbles] 56 00:03:02,115 --> 00:03:03,550 -[Filmer] Yes. -Okay. 57 00:03:05,385 --> 00:03:07,721 Thank you. Okay, well, that should be-- 58 00:03:14,394 --> 00:03:15,762 Yeah, right. [mumbles] 59 00:03:15,929 --> 00:03:17,064 [Narrator] But instead of complying 60 00:03:17,264 --> 00:03:18,432 with the guard's request, 61 00:03:18,632 --> 00:03:20,167 she engages in a tit for tat 62 00:03:20,434 --> 00:03:22,302 with the customer who's recording her. 63 00:03:24,471 --> 00:03:27,874 I have places to go, too, more important than theirs. 64 00:03:28,075 --> 00:03:29,209 [indistinct dialog] 65 00:03:29,443 --> 00:03:32,746 This customer needs to complete her transaction. 66 00:03:32,946 --> 00:03:34,514 [Narrator] Taking one last photo... 67 00:03:34,748 --> 00:03:37,784 -Can you slide through here? -Thank you. 68 00:03:37,984 --> 00:03:39,352 [Narrator] ...she leaves. 69 00:03:39,586 --> 00:03:41,054 [indistinct chatter] 70 00:03:43,423 --> 00:03:44,925 [Filmer] This is our store. 71 00:03:45,792 --> 00:03:47,360 This is our store. 72 00:03:48,228 --> 00:03:51,431 [Narrator] But the back and forth continues outside. 73 00:03:51,865 --> 00:03:53,600 [Filmer] This is our store. 74 00:03:53,800 --> 00:03:55,969 He asked you why you have to be racist, 75 00:03:56,136 --> 00:03:57,437 and you're mad? 76 00:03:57,671 --> 00:04:00,040 -Yeah, 'cause you're racist. -[Filmer] How? 77 00:04:00,307 --> 00:04:02,742 [Narrator] With both women now recording one another, 78 00:04:03,043 --> 00:04:05,112 the conflict goes around in circles... 79 00:04:05,312 --> 00:04:07,080 You tell me. 80 00:04:07,280 --> 00:04:09,349 -How? -You tell me. 81 00:04:09,750 --> 00:04:11,418 [Filmer] You the one who said it. 82 00:04:11,618 --> 00:04:13,920 Oh, no. You're the one who said it. 83 00:04:14,888 --> 00:04:16,790 [Narrator] ...until one of them decides to escalate 84 00:04:17,023 --> 00:04:19,126 the situation even further. 85 00:04:22,028 --> 00:04:23,463 [Filmer] Call the police. 86 00:04:24,131 --> 00:04:25,966 What are you calling the police for? 87 00:04:26,266 --> 00:04:28,702 -You're harassing me. -How am I harassing you? 88 00:04:29,469 --> 00:04:32,072 [Narrator] And as she waits for someone to answer, 89 00:04:32,272 --> 00:04:34,407 the insults pick up again... 90 00:04:37,144 --> 00:04:38,278 You are a Karen. 91 00:04:38,512 --> 00:04:39,646 [Filmer] You're acting like a Karen. 92 00:04:39,846 --> 00:04:41,081 You're... You are a Karen. 93 00:04:41,348 --> 00:04:43,150 [Narrator] ...and turn particularly juvenile. 94 00:04:45,352 --> 00:04:46,686 Keep taking it. 95 00:04:50,023 --> 00:04:52,025 The woman does ultimately appear to get through 96 00:04:52,225 --> 00:04:53,960 to the police dispatcher. 97 00:04:54,995 --> 00:04:57,697 On Lakeshore, there's a mother and son harassing me. 98 00:04:57,898 --> 00:04:59,366 [Narrator] According to the filmer, 99 00:04:59,666 --> 00:05:03,003 the police do eventually arrive and no arrests are made. 100 00:05:03,270 --> 00:05:04,704 -[indistinct chatter] -[dramatic sting] 101 00:05:05,038 --> 00:05:08,408 [Narrator] However, the clip has over nine million views. 102 00:05:08,708 --> 00:05:11,278 It's unknown if the customer's made a public statement. 103 00:05:11,511 --> 00:05:13,480 -[dramatic sting] -[Narrator] But keep in mind... 104 00:05:19,920 --> 00:05:21,788 when engaging in a dispute at a store... 105 00:05:24,624 --> 00:05:26,459 failing to treat others with respect, 106 00:05:26,693 --> 00:05:28,995 especially when cameras are rolling, 107 00:05:29,262 --> 00:05:33,400 could result in a whole lot of unintended attention online. 108 00:05:36,002 --> 00:05:38,605 -You are a Karen. -[dramatic sting] 109 00:05:39,072 --> 00:05:41,474 [upbeat music] 110 00:05:41,775 --> 00:05:44,311 [Narrator] In the United States, every customer who walks 111 00:05:44,644 --> 00:05:48,248 into a business is, in theory, a welcomed guest... 112 00:05:48,748 --> 00:05:50,383 until they are not. 113 00:05:51,518 --> 00:05:53,787 [laughter] 114 00:05:54,054 --> 00:05:57,591 [commotion] 115 00:05:59,025 --> 00:06:01,161 -[dramatic sting] -[bleep] 116 00:06:01,461 --> 00:06:02,762 [Narrator] And once a business owner or manager 117 00:06:02,996 --> 00:06:05,565 tells someone to leave, refusing to go 118 00:06:05,732 --> 00:06:07,400 can potentially turn a customer... 119 00:06:08,902 --> 00:06:10,070 -[indistinct chatter] -I am relaxed! 120 00:06:10,303 --> 00:06:12,038 And I'm trying to talk to this guy, man. 121 00:06:12,305 --> 00:06:15,642 I can't talk to this guy with you in my face! 122 00:06:15,842 --> 00:06:17,310 [Narrator] ...into a trespasser. 123 00:06:17,644 --> 00:06:19,546 Sir, please exit the bar. We are now asking you to leave. 124 00:06:19,880 --> 00:06:22,716 If you don't leave, we will have these officers deal with you. 125 00:06:22,916 --> 00:06:24,884 [dramatic music] 126 00:06:25,051 --> 00:06:26,386 [Narrator] In Rhode Island, 127 00:06:26,720 --> 00:06:28,989 according to a police report, officers are responding 128 00:06:29,289 --> 00:06:31,992 to a call about an unwanted party at a restaurant. 129 00:06:35,395 --> 00:06:37,898 Protocol is that you turn it off if a citizen requests 130 00:06:38,098 --> 00:06:39,432 that you turn it off. 131 00:06:40,600 --> 00:06:41,668 [Officer] So they want you guys to leave. 132 00:06:41,868 --> 00:06:43,036 -Yes-- -[Officer] Let's just leave. 133 00:06:43,270 --> 00:06:44,437 Let's just make it easy, okay? 134 00:06:44,671 --> 00:06:46,106 [Narrator] It's unclear why these two women 135 00:06:46,306 --> 00:06:47,641 are no longer welcome. 136 00:06:48,308 --> 00:06:49,676 That's not the point. 137 00:06:50,577 --> 00:06:51,912 [Officer] We'll talk over here, okay? 138 00:06:52,946 --> 00:06:55,282 Can we all talk? Can we all talk? Talk over here. 139 00:06:55,482 --> 00:06:56,783 [Narrator] The man in the tan jacket, 140 00:06:57,017 --> 00:06:58,818 apparently one of the women's husbands, 141 00:06:59,019 --> 00:07:00,754 attempts to tone things down... 142 00:07:01,788 --> 00:07:02,922 [Woman] Nothing. No, nothing-- 143 00:07:03,089 --> 00:07:04,357 [Man] She is our college friend. 144 00:07:04,591 --> 00:07:06,126 [Narrator] ...as another officer checks in 145 00:07:06,293 --> 00:07:07,594 with the restaurant staff. 146 00:07:07,894 --> 00:07:09,462 You guys just want them out? Do you want them trespassed? 147 00:07:12,532 --> 00:07:13,867 [Officer] Trespass, get them out? 148 00:07:15,035 --> 00:07:16,436 [Woman] I know that your protocol is-- 149 00:07:16,670 --> 00:07:18,104 So you're trespassing. We gotta leave now. 150 00:07:18,438 --> 00:07:20,173 -Unless you wanna be in there. -We're not trespassing. 151 00:07:20,407 --> 00:07:21,875 You haven't notified us of trespassing. 152 00:07:22,075 --> 00:07:23,476 No trespass...? 153 00:07:23,710 --> 00:07:26,079 [Narrator] But the women seem in no hurry to go. 154 00:07:26,279 --> 00:07:27,447 So your protocol is, 155 00:07:27,681 --> 00:07:28,748 is if we ask you to turn the bodycam off-- 156 00:07:28,982 --> 00:07:30,150 -I don't wanna deal with this. -Okay. 157 00:07:30,517 --> 00:07:32,085 No, no, I understand you don't wanna deal with it, 158 00:07:32,385 --> 00:07:34,988 but the protocol is if I ask you to turn off the bodycam, 159 00:07:35,255 --> 00:07:36,990 you have to turn it off, and that's your protocol. 160 00:07:37,223 --> 00:07:39,392 She's a [bleep] lawyer, so she knows. 161 00:07:39,626 --> 00:07:40,827 Well, that's [bleep] lawyer stuff, 162 00:07:41,061 --> 00:07:42,362 so that's not true, so we gotta go. 163 00:07:42,529 --> 00:07:44,464 No. It is. That's--that's law. 164 00:07:44,664 --> 00:07:46,633 I'm an AG. I'm an AG. 165 00:07:46,866 --> 00:07:48,802 Good for you. I don't give [bleep]. Let's go. 166 00:07:49,035 --> 00:07:50,503 [Narrator] The officers appear unimpressed 167 00:07:50,804 --> 00:07:52,839 with the woman's claimed credentials 168 00:07:53,106 --> 00:07:56,309 or her interpretation of state bodycam policy, 169 00:07:56,643 --> 00:07:59,546 which says that a body camera can be turned off at the request 170 00:07:59,879 --> 00:08:03,283 of a witness or victim, but not for a suspect. 171 00:08:06,586 --> 00:08:08,254 -I don't know why-- -I'm sorry, what? 172 00:08:08,888 --> 00:08:11,157 -[all speak at once] -No, no, no, no. 173 00:08:12,625 --> 00:08:15,228 [Narrator] And now the officers have had enough. 174 00:08:15,528 --> 00:08:17,764 -[Officer] All right. -[Woman] No, no. Don't do this. 175 00:08:17,931 --> 00:08:19,065 [Officer] You're just being detained. 176 00:08:19,299 --> 00:08:21,067 -You're just being detained. -[commotion] 177 00:08:27,273 --> 00:08:28,408 She's a [bleep] lawyer, so she knows. 178 00:08:28,641 --> 00:08:29,709 Well, that's [bleep] lawyer stuff, 179 00:08:29,909 --> 00:08:31,077 so that's not true, so we gotta go. 180 00:08:31,311 --> 00:08:33,213 -No. It is. -[Narrator] In Rhode Island... 181 00:08:35,548 --> 00:08:38,151 [Officer] Good for you. I don't give a [bleep]. Let's go. 182 00:08:38,385 --> 00:08:39,519 [Narrator] ...officers are attempting 183 00:08:39,719 --> 00:08:40,920 to remove a woman, claiming to be 184 00:08:41,154 --> 00:08:43,189 an assistant attorney general and her friend, 185 00:08:43,423 --> 00:08:45,992 from a restaurant at the request of staff. 186 00:08:46,192 --> 00:08:49,195 -[commotion] -No, no, no. Don't do this. 187 00:08:49,396 --> 00:08:50,497 [Officer] You're just being detained. 188 00:08:50,697 --> 00:08:51,998 -No! -You're just being detained. 189 00:08:52,265 --> 00:08:53,633 [Narrator] And when they won't go willingly... 190 00:08:54,834 --> 00:08:56,970 [dramatic music] 191 00:08:57,270 --> 00:08:58,571 [Woman] What are you...? What are you probably--? 192 00:08:58,738 --> 00:09:00,240 [Officer] What's wrong with you? 193 00:09:02,942 --> 00:09:04,144 [Woman] 'Cause I'm what? 194 00:09:04,344 --> 00:09:05,678 [Narrator] The woman and her husband 195 00:09:05,879 --> 00:09:07,313 continue to assert her authority. 196 00:09:09,215 --> 00:09:11,551 I'm an AG. I'm an AG. 197 00:09:16,022 --> 00:09:18,324 I'm not being arrested? You're putting me in cuffs. 198 00:09:18,491 --> 00:09:19,826 I'm not being arrested? 199 00:09:20,460 --> 00:09:23,563 No. I'm an AG. You're... 200 00:09:23,830 --> 00:09:26,032 [Narrator] But the officers are not backing down. 201 00:09:26,332 --> 00:09:27,600 You're arresting an AG. 202 00:09:27,801 --> 00:09:29,269 Let me tell you something. 203 00:09:34,507 --> 00:09:36,876 Buddy, you're gonna regret this. 204 00:09:37,110 --> 00:09:39,879 You're gonna regret it. I'm an A-- 205 00:09:40,513 --> 00:09:42,048 [Narrator] Meanwhile, the other officer 206 00:09:42,282 --> 00:09:44,184 is attempting to detain the friend... 207 00:09:48,822 --> 00:09:50,723 ...but she's putting up a fierce resistance. 208 00:09:50,890 --> 00:09:52,826 [indistinct chatter] 209 00:09:53,026 --> 00:09:55,195 [Husband] No, no. I'm right here. 210 00:09:55,428 --> 00:09:57,831 I'm right here, I'm right here. 211 00:09:58,064 --> 00:09:59,599 [Friend] Oh. 212 00:09:59,799 --> 00:10:01,201 No, no. 213 00:10:01,968 --> 00:10:03,269 Stop touching me. 214 00:10:10,443 --> 00:10:12,946 -[Friend] No, no, no! Babe. -[Husband] I'm right here. 215 00:10:13,279 --> 00:10:15,915 [Narrator] The officers finally managed to get the cuffs on... 216 00:10:16,149 --> 00:10:19,786 [Officer] Relax, relax, relax. Relax. 217 00:10:20,053 --> 00:10:21,554 [Narrator] ...as her husband watches helplessly 218 00:10:21,821 --> 00:10:23,656 -from the sidelines. -[Officer] Let's go. 219 00:10:23,957 --> 00:10:26,526 -[dramatic sting] -[Woman speaks indistinctly] 220 00:10:26,693 --> 00:10:28,795 [Officer] No. You're--you're overreacting. 221 00:10:29,062 --> 00:10:30,797 You didn't have to... You didn't have to have this happen. 222 00:10:30,997 --> 00:10:32,198 [dramatic music] 223 00:10:32,465 --> 00:10:33,666 -[Officer] Get in the car. -[Friend] No! No! 224 00:10:33,967 --> 00:10:36,269 -[Officer] Stay in the car. -[Friend] No, no! Babe, no! 225 00:10:36,503 --> 00:10:38,238 [Husband] I'm right here. I'm right here. 226 00:10:38,471 --> 00:10:39,572 -[Friend] No! -[Officer] Just put her in. 227 00:10:39,806 --> 00:10:41,641 -[Friend] No! -[Officer] Get in the car. 228 00:10:41,841 --> 00:10:43,443 [bleep] 229 00:10:43,643 --> 00:10:47,213 [Friend] No! No! No! 230 00:10:49,582 --> 00:10:51,150 [bleep] Dan! 231 00:10:51,818 --> 00:10:53,353 [Narrator] According to the police reports, 232 00:10:53,586 --> 00:10:55,488 both women are ultimately arrested. 233 00:10:55,655 --> 00:10:56,789 We're not trespassing. 234 00:10:57,090 --> 00:10:58,391 You haven't notified us that were trespassing. 235 00:11:00,059 --> 00:11:02,395 [Narrator] The woman in red, who does, in fact, turn out 236 00:11:02,662 --> 00:11:05,632 to be an assistant AG, pleads no contest 237 00:11:05,865 --> 00:11:07,600 to a charge of willful trespassing. 238 00:11:07,834 --> 00:11:10,904 -I'm an AG. I'm an AG. -Good for you. 239 00:11:11,137 --> 00:11:12,305 I don't give a [bleep]. Let's go. 240 00:11:12,539 --> 00:11:14,307 [Narrator] And, according to a news report, 241 00:11:14,541 --> 00:11:16,643 after her boss condemns her actions, 242 00:11:16,910 --> 00:11:19,879 she faces a six-month suspension from her position. 243 00:11:20,113 --> 00:11:21,548 However, in a news interview, 244 00:11:21,781 --> 00:11:23,950 he later says she's really remorseful 245 00:11:24,184 --> 00:11:25,585 and takes responsibility. 246 00:11:25,818 --> 00:11:28,121 She's a [bleep] lawyer, so she knows. 247 00:11:28,354 --> 00:11:29,422 [Officer] Well, that's [bleep] lawyer stuff, 248 00:11:29,622 --> 00:11:31,190 so that's not true, so we gotta go. 249 00:11:31,391 --> 00:11:32,926 [Narrator] The AG's friend is charged 250 00:11:33,192 --> 00:11:35,395 with disorderly conduct, willful trespass 251 00:11:35,695 --> 00:11:38,097 -and resisting arrest. -[Husband] Babe, I'm right here. 252 00:11:38,398 --> 00:11:39,632 -[Friend] No, babe. -[Narrator] According 253 00:11:39,866 --> 00:11:41,801 to court records, she pleads no contest 254 00:11:42,035 --> 00:11:43,403 to the charge of resisting arrest, 255 00:11:43,636 --> 00:11:45,505 and the remaining charges are dismissed. 256 00:11:45,705 --> 00:11:47,574 -No, no. No! -[Officer] Stay in the car. 257 00:11:47,874 --> 00:11:49,208 [Narrator] In a statement through her attorney, 258 00:11:49,509 --> 00:11:52,312 she apologizes to the members of the Newport Police Department 259 00:11:52,579 --> 00:11:56,249 for her reaction to being taken into custody... 260 00:11:56,416 --> 00:11:57,784 a situation that both customers 261 00:11:58,051 --> 00:12:00,987 could have avoided by simply leaving when asked... 262 00:12:01,187 --> 00:12:02,722 [bleep] 263 00:12:07,293 --> 00:12:08,428 [Narrator] ...and a reminder 264 00:12:08,661 --> 00:12:09,963 that regardless of one's position... 265 00:12:10,129 --> 00:12:12,432 [Woman] I'm an AG! I'm an AG. 266 00:12:12,665 --> 00:12:14,601 [Narrator] ...the law applies to everyone. 267 00:12:14,867 --> 00:12:18,037 Buddy, you're gonna regret this. You're gonna regret it. 268 00:12:19,238 --> 00:12:20,573 I'm an A-- 269 00:12:24,310 --> 00:12:25,678 [upbeat music] 270 00:12:25,945 --> 00:12:27,947 [Narrator] Modern shopping malls provide customers 271 00:12:28,181 --> 00:12:30,950 with more than just a place to buy things. 272 00:12:31,250 --> 00:12:34,120 They often double as a space for people to socialize. 273 00:12:34,320 --> 00:12:36,990 ♪ ♪ 274 00:12:37,223 --> 00:12:39,659 ...and, of course, have a little fun. 275 00:12:39,859 --> 00:12:42,895 ♪ ♪ 276 00:12:43,196 --> 00:12:44,831 [Narrator] But unlike other gathering spaces, 277 00:12:45,064 --> 00:12:46,399 such as public parks, 278 00:12:46,633 --> 00:12:48,835 malls are still privately-owned businesses 279 00:12:49,068 --> 00:12:50,670 that can be held liable for injuries 280 00:12:50,903 --> 00:12:53,840 or other harm that occur on their property. 281 00:12:55,842 --> 00:12:59,278 [laughter] 282 00:12:59,479 --> 00:13:01,347 [commotion] 283 00:13:01,681 --> 00:13:03,583 [Narrator] So they often hire security to help ensure 284 00:13:03,783 --> 00:13:06,019 that everyone follows the rules. 285 00:13:06,786 --> 00:13:09,522 [commotion] 286 00:13:09,822 --> 00:13:11,557 [Narrator] And while many so-called "mall cops" 287 00:13:11,791 --> 00:13:13,426 don't often see this much action... 288 00:13:14,894 --> 00:13:16,229 every now and then... 289 00:13:22,669 --> 00:13:23,836 ...at a mall in Canada... 290 00:13:24,070 --> 00:13:25,204 [bleep] Say it! 291 00:13:25,405 --> 00:13:26,806 [Narrator] According to news reports, 292 00:13:27,073 --> 00:13:29,742 security guards are trying to remove some BMX bikers... 293 00:13:29,942 --> 00:13:31,277 Don't [bleep] touch me. 294 00:13:32,078 --> 00:13:34,080 Mike! Mike! 295 00:13:34,347 --> 00:13:35,615 [Narrator] ...who they claim were riding their bikes 296 00:13:35,782 --> 00:13:37,583 inside the mall food court, 297 00:13:37,917 --> 00:13:40,320 while the bikers say they were simply walking with them 298 00:13:40,586 --> 00:13:42,955 and had agreed to leave after they got their food. 299 00:13:43,156 --> 00:13:45,658 [bleep] Get Mike! Mike! 300 00:13:45,892 --> 00:13:47,627 [Narrator] As things quickly turn physical, 301 00:13:47,960 --> 00:13:52,765 -both sides call for backup. -[Biker grunts, screams] 302 00:13:54,834 --> 00:13:56,502 -Don't break his arm! -[yelling] 303 00:13:56,836 --> 00:13:58,671 [Friend] Don't break his arm. Don't break his arm. 304 00:13:58,871 --> 00:14:00,206 -[bleep] -[Narrator] The biker 305 00:14:00,473 --> 00:14:02,675 in the purple shirt manages to extricate himself... 306 00:14:02,909 --> 00:14:05,311 [intense music] 307 00:14:05,511 --> 00:14:07,880 [Narrator] ...but only for a moment. 308 00:14:08,114 --> 00:14:09,949 -[all grunting] -[Security Guard] Oh! 309 00:14:10,149 --> 00:14:11,517 [Security Guard] Go! 310 00:14:11,718 --> 00:14:13,419 [dramatic music] 311 00:14:17,090 --> 00:14:18,191 -Get out of my face! Go! -[screams] 312 00:14:18,424 --> 00:14:19,559 Don't [bleep] touch me. 313 00:14:19,759 --> 00:14:20,993 [Narrator] Outside a mall in Canada... 314 00:14:21,260 --> 00:14:24,497 -[Biker] Mike! Mike! -[Narrator] A confrontation 315 00:14:24,831 --> 00:14:27,200 between security guards and some BMX bikers 316 00:14:27,433 --> 00:14:29,402 who are told to leave the property... 317 00:14:29,702 --> 00:14:32,171 -Call the police. We need to-- -Mike! Get Mike, get Mike! 318 00:14:32,338 --> 00:14:34,841 -[bleep] -Get Mike! Mike! 319 00:14:35,041 --> 00:14:36,876 [Narrator] ...quickly turns violent. 320 00:14:37,076 --> 00:14:38,878 [grunts] Hurry! 321 00:14:39,112 --> 00:14:41,114 [Narrator] The biker's friend joins the fray. 322 00:14:41,447 --> 00:14:44,550 [bleep] Don't touch him. Go. Don't break his [bleep] arm! 323 00:14:44,851 --> 00:14:46,786 Don't break his arm. Don't break his arm. 324 00:14:46,986 --> 00:14:47,887 [bleep] 325 00:14:48,121 --> 00:14:50,456 -[struggling sounds] -[bleep] 326 00:14:50,790 --> 00:14:53,526 [Narrator] And once free, the biker retaliates. 327 00:14:53,760 --> 00:14:56,629 -[Security Guards] Oh! -Oh, my god! 328 00:14:57,130 --> 00:14:58,898 [bleep] Okay. Stop, stop. 329 00:15:01,100 --> 00:15:02,535 -[bleep] -No! 330 00:15:04,904 --> 00:15:07,907 [Narrator] As the apparently bloody guard slowly recovers, 331 00:15:08,107 --> 00:15:09,609 his partner, once again, 332 00:15:09,842 --> 00:15:11,944 has the biker in the purple shirt restrained. 333 00:15:12,178 --> 00:15:14,680 -Stop [bleep] touching me, man. -Get off him! 334 00:15:14,914 --> 00:15:16,783 -No, no, no! No, no! -Get down. 335 00:15:16,983 --> 00:15:18,151 -[bleep] -Get off, back off! 336 00:15:18,384 --> 00:15:20,086 Don't [bleep] touch me, man. 337 00:15:21,154 --> 00:15:22,488 [Mike] Get off of him! 338 00:15:24,223 --> 00:15:26,526 Get up, get up, get up, get up! 339 00:15:26,692 --> 00:15:28,127 Don't [bleep] touch me. 340 00:15:29,028 --> 00:15:30,863 [Narrator] But not for long... 341 00:15:31,097 --> 00:15:34,066 allowing him and his friends to escape. 342 00:15:36,169 --> 00:15:37,403 According to news reports, 343 00:15:37,670 --> 00:15:40,106 two of the three bikers are later arrested. 344 00:15:40,339 --> 00:15:42,575 They're charged with assault and ultimately 345 00:15:42,742 --> 00:15:44,677 each are sentenced to probation. 346 00:15:45,678 --> 00:15:47,079 [dramatic music] 347 00:15:47,346 --> 00:15:48,548 -A big price to pay... -Come back, you... 348 00:15:48,848 --> 00:15:50,650 [Security Guard] EMS or medic, we need some help. 349 00:15:50,983 --> 00:15:52,351 [Narrator] ...for failing to heed the warnings 350 00:15:52,585 --> 00:15:53,619 of security staff 351 00:15:53,920 --> 00:15:56,522 or simply trying to maintain the peace... 352 00:15:58,024 --> 00:16:00,526 [bleep] Mike! Mike! 353 00:16:00,693 --> 00:16:02,128 [dramatic sting] 354 00:16:04,464 --> 00:16:05,631 [upbeat music] 355 00:16:05,865 --> 00:16:07,200 [Narrator] These days, thanks to precise 356 00:16:07,466 --> 00:16:09,669 online tracking tools, customers expecting a package 357 00:16:10,002 --> 00:16:13,439 can now know the exact second their delivery has arrived. 358 00:16:13,673 --> 00:16:15,708 I hope your Monday's going well. 359 00:16:15,908 --> 00:16:17,877 You have no markers on your house 360 00:16:18,110 --> 00:16:19,879 that says what number you are... 361 00:16:20,546 --> 00:16:23,783 [Narrator] Still, it usually takes a human to get it there. 362 00:16:24,116 --> 00:16:26,219 ...and that is hard to find your house, my dude. 363 00:16:26,419 --> 00:16:28,421 And it's unsafe, honestly. 364 00:16:28,721 --> 00:16:30,389 [Narrator] And all that detailed shipping info 365 00:16:30,590 --> 00:16:31,791 doesn't tell the whole story 366 00:16:32,024 --> 00:16:33,459 about what the delivery person went through 367 00:16:33,759 --> 00:16:36,796 to drop a package safely at the doorstep. 368 00:16:36,996 --> 00:16:38,197 [dramatic sting] 369 00:16:38,464 --> 00:16:40,032 -[Driver] Hard at work... -[Narrator] In North Carolina... 370 00:16:40,266 --> 00:16:42,001 [Filmer] ...in the midst of a standoff. 371 00:16:42,235 --> 00:16:43,836 He's going to deliver his package. 372 00:16:44,070 --> 00:16:46,706 I don't give a [bleep]. [laughs] 373 00:16:46,906 --> 00:16:48,808 [Narrator] This delivery driver casually 374 00:16:49,075 --> 00:16:52,078 walks past multiple police cars with lights flashing 375 00:16:52,378 --> 00:16:55,114 right into an active law enforcement situation. 376 00:16:55,314 --> 00:16:56,682 [bleep] 377 00:16:56,916 --> 00:16:58,351 -[laughter] -[Narrator] Officers on scene 378 00:16:58,651 --> 00:17:00,720 -suddenly notice him... -[Filmer] Oh, my god. 379 00:17:00,920 --> 00:17:02,688 [Narrator] ...and spring into action. 380 00:17:02,989 --> 00:17:06,325 [Filmer] Give us the package, bro. What are you doing? 381 00:17:06,626 --> 00:17:09,161 [Narrator] Apparently unfazed by any possible danger, 382 00:17:09,428 --> 00:17:11,797 the employee even gets proof of delivery. 383 00:17:12,064 --> 00:17:13,432 [Filmer] Look, he's taking a picture. [laughs] 384 00:17:13,633 --> 00:17:15,268 It made it there. 385 00:17:16,102 --> 00:17:17,436 [Narrator] According to news reports, 386 00:17:17,703 --> 00:17:19,872 the delivery company released a statement saying 387 00:17:20,139 --> 00:17:22,074 that their drivers shouldn't deliver a package 388 00:17:22,275 --> 00:17:24,544 if they don't feel safe... 389 00:17:24,844 --> 00:17:26,946 and that they've since spoken to the employee, 390 00:17:27,179 --> 00:17:29,815 reminding him that his safety comes first. 391 00:17:29,982 --> 00:17:32,084 -[upbeat music] -[dramatic sting] 392 00:17:32,385 --> 00:17:34,954 [Narrator] Advice that goes for any delivery person, 393 00:17:35,187 --> 00:17:38,724 -but especially... -[dog barks loudly] 394 00:17:38,891 --> 00:17:40,226 ...this one. 395 00:17:41,160 --> 00:17:43,429 [growls] 396 00:17:43,663 --> 00:17:46,899 -[man screams] -[dog growls] 397 00:17:50,636 --> 00:17:52,171 -[barks loudly] -[Narrator] In France... 398 00:17:52,338 --> 00:17:55,007 a delivery driver has hit a snag. 399 00:17:55,207 --> 00:17:56,609 [barks] 400 00:17:56,876 --> 00:18:00,680 A large dog is guarding the home he has to deliver to. 401 00:18:00,880 --> 00:18:03,549 [barks, growls] 402 00:18:03,883 --> 00:18:07,386 [Narrator] The driver regroups, and tries to approach again. 403 00:18:07,586 --> 00:18:12,925 [barks, growls] 404 00:18:13,092 --> 00:18:14,560 [intense music] 405 00:18:14,827 --> 00:18:16,562 [Narrator] His third approach is a bit more stealthy... 406 00:18:16,762 --> 00:18:19,966 ♪ ♪ 407 00:18:20,132 --> 00:18:21,968 [growls] 408 00:18:22,168 --> 00:18:23,636 ...to no avail. 409 00:18:23,836 --> 00:18:26,973 ♪ ♪ 410 00:18:27,139 --> 00:18:30,710 [growls, barks] 411 00:18:30,910 --> 00:18:32,812 [Narrator] With one eye on the threat, 412 00:18:33,112 --> 00:18:35,915 he makes one more attempt to open the mail slot. 413 00:18:36,115 --> 00:18:37,283 [metal squeaks] 414 00:18:37,483 --> 00:18:38,818 [Narrator] Mission accomplished. 415 00:18:39,018 --> 00:18:40,219 [growls] 416 00:18:40,419 --> 00:18:41,754 ♪ ♪ 417 00:18:42,054 --> 00:18:44,490 [Narrator] A lesson in courage and perseverance... 418 00:18:44,657 --> 00:18:46,659 [growls] 419 00:18:46,993 --> 00:18:49,261 [Narrator] ...from a worker just trying to do his job. 420 00:18:49,462 --> 00:18:52,431 [growls] 421 00:18:52,665 --> 00:18:53,899 [dramatic sting] 422 00:18:54,100 --> 00:18:57,236 ♪ ♪ 423 00:18:57,570 --> 00:18:59,305 [Narrator] These days, hotel booking sites 424 00:18:59,638 --> 00:19:01,841 allow potential guests to get all kinds of details 425 00:19:02,108 --> 00:19:05,144 about their future stay through photos and reviews 426 00:19:05,478 --> 00:19:08,748 that usually include promise of an inviting clean space... 427 00:19:08,948 --> 00:19:10,082 [dramatic sting] 428 00:19:10,316 --> 00:19:11,684 ...usually. 429 00:19:14,754 --> 00:19:17,323 In Georgia, two friends booked what appeared 430 00:19:17,523 --> 00:19:19,258 to be a nice hotel online. 431 00:19:19,959 --> 00:19:22,862 Notice how all these rooms have numbers, right? 432 00:19:23,062 --> 00:19:24,363 [laughs] This one. 433 00:19:24,563 --> 00:19:27,800 [both laugh] 434 00:19:27,967 --> 00:19:29,068 [Narrator] But once they arrive... 435 00:19:29,301 --> 00:19:30,436 Okay, y'all, we're going in the hotel 436 00:19:30,703 --> 00:19:33,039 that Shenay booked with her [bleep] eyes closed. 437 00:19:33,606 --> 00:19:35,875 [Narrator] It's not quite what they bargained for. 438 00:19:36,075 --> 00:19:37,910 [both laugh] 439 00:19:42,114 --> 00:19:43,482 Bridget, ew. 440 00:19:46,819 --> 00:19:49,555 Oh, my god, it smells like someone dumped their ashtray. 441 00:19:49,755 --> 00:19:51,590 [Narrator] Everywhere they turn... 442 00:19:53,626 --> 00:19:54,994 [Woman 2] Ew, really? 443 00:19:56,495 --> 00:19:57,630 [Narrator] ...reveals another red flag. 444 00:19:57,830 --> 00:19:59,832 [Woman giggling] 445 00:20:15,114 --> 00:20:17,283 [Woman 1] Where's the...? Where's the parking lot? 446 00:20:17,516 --> 00:20:18,751 [Narrator] The outside of the property 447 00:20:18,984 --> 00:20:20,720 is no more inviting than the inside. 448 00:20:20,920 --> 00:20:26,058 -[both laugh] -[playful music] 449 00:20:28,594 --> 00:20:30,129 [Woman 1 laughs] 450 00:20:32,531 --> 00:20:33,866 Look... 451 00:20:35,101 --> 00:20:37,870 [both laugh] 452 00:20:38,104 --> 00:20:39,605 -This one. -[Narrator] Despite 453 00:20:39,839 --> 00:20:41,974 the less than ideal circumstances, 454 00:20:42,274 --> 00:20:44,744 the women choose not to complain to staff 455 00:20:45,077 --> 00:20:47,046 and instead make the best of the situation... 456 00:20:47,246 --> 00:20:48,881 [both laugh] 457 00:20:49,081 --> 00:20:50,850 [Narrator] ...for two nights. 458 00:20:51,350 --> 00:20:53,385 But no matter how positive the outlook, 459 00:20:53,652 --> 00:20:55,754 this incident serves as a reminder... 460 00:20:55,955 --> 00:20:57,089 [Woman 2] This is the [bleep] curtain. 461 00:20:57,256 --> 00:20:58,724 Somebody ate this bitch. 462 00:20:58,991 --> 00:21:00,459 [Narrator] When it comes to accommodations, 463 00:21:00,793 --> 00:21:03,129 you can't always trust what you see online... 464 00:21:03,395 --> 00:21:05,831 [Woman 1] Look. Fall so we can get some money. 465 00:21:06,065 --> 00:21:07,500 [both laugh] 466 00:21:07,833 --> 00:21:09,869 [Narrator] ...so make sure to read the reviews. 467 00:21:10,069 --> 00:21:14,073 [Woman laughs] 468 00:21:14,673 --> 00:21:16,408 Holy [bleep].