[rumbling]
[suspenseful music]
-I know that your protocol is-- -Right.
So you're trespassing, we gotta leave now.
I'm an AG, I'm an AG.
Good for you. I don't give [bleep] Let's go.
[dramatic sting]
[Woman] You are a Karen.
-You're acting like a Karen. -You are a Karen.
[Woman] In the midst of a standoff...
he's gonna deliver his package.
I don't give a [bleep]. [laughs]
Oh, my god.
-Get out of my face. Go. -[screams]
Don't [bleep] touch me.
[bleep] Mike! Mike!
[Narrator] Customer complaints...
are at an all-time high.
-You [bleep] sons of bitches. -[dramatic sting]
[Narrator] ...putting workers on the defensive...
[screaming]
-And with labor shortages... -[commotion]
...supply chain woes,
and a 40% rise in violent retail crime...
It's an all-out battle...
-at the checkout. -[Woman screams]
[Narrator] The customer's always right...
-[Man] All the cash. -...is just plain wrong.
-I am a customer! -I'm a customer too, Becky.
-[screams] -[dramatic music]
[dramatic sting]
[Narrator] These days, where nearly everyone
has some sort of smart device that can record...
is easy to call people out for unseemly behavior.
...police.
[bleep]
[upbeat music]
[Filmer] Oh, yeah.
[Narrator] Like this employee, who felt slighted
after an apparent back and forth with a customer.
And while seeing a camera pointed in their direction
may cause some to cut their losses...
Gracias.
[narrator] ...for others, it only seems to egg them on.
[dramatic sting]
Yeah, right.
[Narrator] At a store in California,
according to the person filming, this woman is allegedly
complaining to the cashiers about the price of her items,
and now they claim she's been making unwelcome comments
to the people she's been holding up in line.
Some employees intervene to move her along.
Yeah. Freedom of speech now.
[Filmer] Yes. I'm recording you.
[mumbles]
-[Filmer] Yes. -Okay.
Thank you. Okay, well, that should be--
Yeah, right. [mumbles]
[Narrator] But instead of complying
with the guard's request,
she engages in a tit for tat
with the customer who's recording her.
I have places to go, too, more important than theirs.
[indistinct dialog]
This customer needs to complete her transaction.
[Narrator] Taking one last photo...
-Can you slide through here? -Thank you.
[Narrator] ...she leaves.
[indistinct chatter]
[Filmer] This is our store.
[Narrator] But the back and forth continues outside.
[Filmer] This is our store.
He asked you why you have to be racist,
and you're mad?
-Yeah, 'cause you're racist. -[Filmer] How?
[Narrator] With both women now recording one another,
the conflict goes around in circles...
You tell me.
-How? -You tell me.
[Filmer] You the one who said it.
Oh, no. You're the one who said it.
[Narrator] ...until one of them decides to escalate
the situation even further.
[Filmer] Call the police.
What are you calling the police for?
-You're harassing me. -How am I harassing you?
[Narrator] And as she waits for someone to answer,
the insults pick up again...
You are a Karen.
[Filmer] You're acting like a Karen.
You're... You are a Karen.
[Narrator] ...and turn particularly juvenile.
Keep taking it.
The woman does ultimately appear to get through
to the police dispatcher.
On Lakeshore, there's a mother and son harassing me.
[Narrator] According to the filmer,
the police do eventually arrive and no arrests are made.
-[indistinct chatter] -[dramatic sting]
[Narrator] However, the clip has over nine million views.
It's unknown if the customer's made a public statement.
-[dramatic sting] -[Narrator] But keep in mind...
when engaging in a dispute at a store...
failing to treat others with respect,
especially when cameras are rolling,
could result in a whole lot of unintended attention online.
-You are a Karen. -[dramatic sting]
[upbeat music]
[Narrator] In the United States, every customer who walks
into a business is, in theory, a welcomed guest...
until they are not.
[laughter]
[commotion]
-[dramatic sting] -[bleep]
[Narrator] And once a business owner or manager
tells someone to leave, refusing to go
can potentially turn a customer...
-[indistinct chatter] -I am relaxed!
And I'm trying to talk to this guy, man.
I can't talk to this guy with you in my face!
[Narrator] ...into a trespasser.
Sir, please exit the bar. We are now asking you to leave.
If you don't leave, we will have these officers deal with you.
[dramatic music]
[Narrator] In Rhode Island,
according to a police report, officers are responding
to a call about an unwanted party at a restaurant.
Protocol is that you turn it off if a citizen requests
that you turn it off.
[Officer] So they want you guys to leave.
-Yes-- -[Officer] Let's just leave.
Let's just make it easy, okay?
[Narrator] It's unclear why these two women
are no longer welcome.
That's not the point.
[Officer] We'll talk over here, okay?
Can we all talk? Can we all talk? Talk over here.
[Narrator] The man in the tan jacket,
apparently one of the women's husbands,
attempts to tone things down...
[Woman] Nothing. No, nothing--
[Man] She is our college friend.
[Narrator] ...as another officer checks in
with the restaurant staff.
You guys just want them out? Do you want them trespassed?
[Officer] Trespass, get them out?
[Woman] I know that your protocol is--
So you're trespassing. We gotta leave now.
-Unless you wanna be in there. -We're not trespassing.
You haven't notified us of trespassing.
No trespass...?
[Narrator] But the women seem in no hurry to go.
So your protocol is,
is if we ask you to turn the bodycam off--
-I don't wanna deal with this. -Okay.
No, no, I understand you don't wanna deal with it,
but the protocol is if I ask you to turn off the bodycam,
you have to turn it off, and that's your protocol.
She's a [bleep] lawyer, so she knows.
Well, that's [bleep] lawyer stuff,
so that's not true, so we gotta go.
No. It is. That's--that's law.
I'm an AG. I'm an AG.
Good for you. I don't give [bleep]. Let's go.
[Narrator] The officers appear unimpressed
with the woman's claimed credentials
or her interpretation of state bodycam policy,
which says that a body camera can be turned off at the request
of a witness or victim, but not for a suspect.
-I don't know why-- -I'm sorry, what?
-[all speak at once] -No, no, no, no.
[Narrator] And now the officers have had enough.
-[Officer] All right. -[Woman] No, no. Don't do this.
[Officer] You're just being detained.
-You're just being detained. -[commotion]
She's a [bleep] lawyer, so she knows.
Well, that's [bleep] lawyer stuff,
so that's not true, so we gotta go.
-No. It is. -[Narrator] In Rhode Island...
[Officer] Good for you. I don't give a [bleep]. Let's go.
[Narrator] ...officers are attempting
to remove a woman, claiming to be
an assistant attorney general and her friend,
from a restaurant at the request of staff.
-[commotion] -No, no, no. Don't do this.
[Officer] You're just being detained.
-No! -You're just being detained.
[Narrator] And when they won't go willingly...
[dramatic music]
[Woman] What are you...? What are you probably--?
[Officer] What's wrong with you?
[Woman] 'Cause I'm what?
[Narrator] The woman and her husband
continue to assert her authority.
I'm an AG. I'm an AG.
I'm not being arrested? You're putting me in cuffs.
I'm not being arrested?
No. I'm an AG. You're...
[Narrator] But the officers are not backing down.
You're arresting an AG.
Let me tell you something.
Buddy, you're gonna regret this.
You're gonna regret it. I'm an A--
[Narrator] Meanwhile, the other officer
is attempting to detain the friend...
...but she's putting up a fierce resistance.
[indistinct chatter]
[Husband] No, no. I'm right here.
I'm right here, I'm right here.
[Friend] Oh.
No, no.
Stop touching me.
-[Friend] No, no, no! Babe. -[Husband] I'm right here.
[Narrator] The officers finally managed to get the cuffs on...
[Officer] Relax, relax, relax. Relax.
[Narrator] ...as her husband watches helplessly
-from the sidelines. -[Officer] Let's go.
-[dramatic sting] -[Woman speaks indistinctly]
[Officer] No. You're--you're overreacting.
You didn't have to... You didn't have to have this happen.
[dramatic music]
-[Officer] Get in the car. -[Friend] No! No!
-[Officer] Stay in the car. -[Friend] No, no! Babe, no!
[Husband] I'm right here. I'm right here.
-[Friend] No! -[Officer] Just put her in.
-[Friend] No! -[Officer] Get in the car.
[bleep]
[Friend] No! No! No!
[bleep] Dan!
[Narrator] According to the police reports,
both women are ultimately arrested.
We're not trespassing.
You haven't notified us that were trespassing.
[Narrator] The woman in red, who does, in fact, turn out
to be an assistant AG, pleads no contest
to a charge of willful trespassing.
-I'm an AG. I'm an AG. -Good for you.
I don't give a [bleep]. Let's go.
[Narrator] And, according to a news report,
after her boss condemns her actions,
she faces a six-month suspension from her position.
However, in a news interview,
he later says she's really remorseful
and takes responsibility.
She's a [bleep] lawyer, so she knows.
[Officer] Well, that's [bleep] lawyer stuff,
so that's not true, so we gotta go.
[Narrator] The AG's friend is charged
with disorderly conduct, willful trespass
-and resisting arrest. -[Husband] Babe, I'm right here.
-[Friend] No, babe. -[Narrator] According
to court records, she pleads no contest
to the charge of resisting arrest,
and the remaining charges are dismissed.
-No, no. No! -[Officer] Stay in the car.
[Narrator] In a statement through her attorney,
she apologizes to the members of the Newport Police Department
for her reaction to being taken into custody...
a situation that both customers
could have avoided by simply leaving when asked...
[bleep]
[Narrator] ...and a reminder
that regardless of one's position...
[Woman] I'm an AG! I'm an AG.
[Narrator] ...the law applies to everyone.
Buddy, you're gonna regret this. You're gonna regret it.
I'm an A--
[upbeat music]
[Narrator] Modern shopping malls provide customers
with more than just a place to buy things.
They often double as a space for people to socialize.
♪ ♪
...and, of course, have a little fun.
♪ ♪
[Narrator] But unlike other gathering spaces,
such as public parks,
malls are still privately-owned businesses
that can be held liable for injuries
or other harm that occur on their property.
[laughter]
[commotion]
[Narrator] So they often hire security to help ensure
that everyone follows the rules.
[commotion]
[Narrator] And while many so-called "mall cops"
don't often see this much action...
every now and then...
...at a mall in Canada...
[bleep] Say it!
[Narrator] According to news reports,
security guards are trying to remove some BMX bikers...
Don't [bleep] touch me.
Mike! Mike!
[Narrator] ...who they claim were riding their bikes
inside the mall food court,
while the bikers say they were simply walking with them
and had agreed to leave after they got their food.
[bleep] Get Mike! Mike!
[Narrator] As things quickly turn physical,
-both sides call for backup. -[Biker grunts, screams]
-Don't break his arm! -[yelling]
[Friend] Don't break his arm. Don't break his arm.
-[bleep] -[Narrator] The biker
in the purple shirt manages to extricate himself...
[intense music]
[Narrator] ...but only for a moment.
-[all grunting] -[Security Guard] Oh!
[Security Guard] Go!
[dramatic music]
-Get out of my face! Go! -[screams]
Don't [bleep] touch me.
[Narrator] Outside a mall in Canada...
-[Biker] Mike! Mike! -[Narrator] A confrontation
between security guards and some BMX bikers
who are told to leave the property...
-Call the police. We need to-- -Mike! Get Mike, get Mike!
-[bleep] -Get Mike! Mike!
[Narrator] ...quickly turns violent.
[grunts] Hurry!
[Narrator] The biker's friend joins the fray.
[bleep] Don't touch him. Go. Don't break his [bleep] arm!
Don't break his arm. Don't break his arm.
[bleep]
-[struggling sounds] -[bleep]
[Narrator] And once free, the biker retaliates.
-[Security Guards] Oh! -Oh, my god!
[bleep] Okay. Stop, stop.
-[bleep] -No!
[Narrator] As the apparently bloody guard slowly recovers,
his partner, once again,
has the biker in the purple shirt restrained.
-Stop [bleep] touching me, man. -Get off him!
-No, no, no! No, no! -Get down.
-[bleep] -Get off, back off!
Don't [bleep] touch me, man.
[Mike] Get off of him!
Get up, get up, get up, get up!
Don't [bleep] touch me.
[Narrator] But not for long...
allowing him and his friends to escape.
According to news reports,
two of the three bikers are later arrested.
They're charged with assault and ultimately
each are sentenced to probation.
[dramatic music]
-A big price to pay... -Come back, you...
[Security Guard] EMS or medic, we need some help.
[Narrator] ...for failing to heed the warnings
of security staff
or simply trying to maintain the peace...
[bleep] Mike! Mike!
[dramatic sting]
[upbeat music]
[Narrator] These days, thanks to precise
online tracking tools, customers expecting a package
can now know the exact second their delivery has arrived.
I hope your Monday's going well.
You have no markers on your house
that says what number you are...
[Narrator] Still, it usually takes a human to get it there.
...and that is hard to find your house, my dude.
And it's unsafe, honestly.
[Narrator] And all that detailed shipping info
doesn't tell the whole story
about what the delivery person went through
to drop a package safely at the doorstep.
[dramatic sting]
-[Driver] Hard at work... -[Narrator] In North Carolina...
[Filmer] ...in the midst of a standoff.
He's going to deliver his package.
I don't give a [bleep]. [laughs]
[Narrator] This delivery driver casually
walks past multiple police cars with lights flashing
right into an active law enforcement situation.
[bleep]
-[laughter] -[Narrator] Officers on scene
-suddenly notice him... -[Filmer] Oh, my god.
[Narrator] ...and spring into action.
[Filmer] Give us the package, bro. What are you doing?
[Narrator] Apparently unfazed by any possible danger,
the employee even gets proof of delivery.
[Filmer] Look, he's taking a picture. [laughs]
It made it there.
[Narrator] According to news reports,
the delivery company released a statement saying
that their drivers shouldn't deliver a package
if they don't feel safe...
and that they've since spoken to the employee,
reminding him that his safety comes first.
-[upbeat music] -[dramatic sting]
[Narrator] Advice that goes for any delivery person,
-but especially... -[dog barks loudly]
...this one.
[growls]
-[man screams] -[dog growls]
-[barks loudly] -[Narrator] In France...
a delivery driver has hit a snag.
[barks]
A large dog is guarding the home he has to deliver to.
[barks, growls]
[Narrator] The driver regroups, and tries to approach again.
[barks, growls]
[intense music]
[Narrator] His third approach is a bit more stealthy...
♪ ♪
[growls]
...to no avail.
♪ ♪
[growls, barks]
[Narrator] With one eye on the threat,
he makes one more attempt to open the mail slot.
[metal squeaks]
[Narrator] Mission accomplished.
[growls]
♪ ♪
[Narrator] A lesson in courage and perseverance...
[growls]
[Narrator] ...from a worker just trying to do his job.
[growls]
[dramatic sting]
♪ ♪
[Narrator] These days, hotel booking sites
allow potential guests to get all kinds of details
about their future stay through photos and reviews
that usually include promise of an inviting clean space...
[dramatic sting]
...usually.
In Georgia, two friends booked what appeared
to be a nice hotel online.
Notice how all these rooms have numbers, right?
[laughs] This one.
[both laugh]
[Narrator] But once they arrive...
Okay, y'all, we're going in the hotel
that Shenay booked with her [bleep] eyes closed.
[Narrator] It's not quite what they bargained for.
[both laugh]
Bridget, ew.
Oh, my god, it smells like someone dumped their ashtray.
[Narrator] Everywhere they turn...
[Woman 2] Ew, really?
[Narrator] ...reveals another red flag.
[Woman giggling]
[Woman 1] Where's the...? Where's the parking lot?
[Narrator] The outside of the property
is no more inviting than the inside.
-[both laugh] -[playful music]
[Woman 1 laughs]
Look...
[both laugh]
-This one. -[Narrator] Despite
the less than ideal circumstances,
the women choose not to complain to staff
and instead make the best of the situation...
[both laugh]
[Narrator] ...for two nights.
But no matter how positive the outlook,
this incident serves as a reminder...
[Woman 2] This is the [bleep] curtain.
Somebody ate this bitch.
[Narrator] When it comes to accommodations,
you can't always trust what you see online...
[Woman 1] Look. Fall so we can get some money.
[both laugh]
[Narrator] ...so make sure to read the reviews.
[Woman laughs]
Holy [bleep].