♪
>> Yes, I feel entitled because I'm a passenger...
and this is your job!
It's your job! >> It's my car.
>> Be [bleep] professional! >> I can kick you out
of the car any time I want.
♪
>> So don't worry about it. >> Don't follow me.
No. Go away.
[ Gasps ]
Go away! [ Laughs ]
>> [ Bleep ]
♪♪
>> Customer complaints are at an all time high...
>> You [bleep] sons of bitches!
>> ...putting workers on the defensive.
>> Oh!
>> And with labor shortages, supply chain woes,
and a 40% rise in violent retail crime,
it's an all-out battle at the checkout.
The customer is always right... >> Call the cops.
>> ...Is just plain wrong. >> I am a customer!
>> I'm a customer, too, Becky. >> [ Wails ]
♪
>> When it comes to traveling by plane, train or bus,
the amount of passengers packed
into any given space means customers may not have a choice
of who they end up next to.
Like this woman
who sits down in one of the only empty seats on a bus...
...and lands in an unexpected confrontation
with her seatmate...
...whose unusual hairdo becomes the focus of the dispute.
>> So don't worry about it.
It looks good, and I know it do,
because I get compliments all the time.
Can you say that? Nah.
Bye, Felicia. Bye, Felicia.
>> So customers traveling long distances in confined quarters
may do best to keep their comments to themselves.
On a flight preparing to depart from Tennessee...
a man is assigned a middle seat,
and the woman who is supposed to be sitting next to him
is apparently unhappy about his size.
According to the man filming,
the passenger asked the flight attendant about moving her seat,
but none are available.
>> Who cares?
>> The woman at this point
demands to be let off the plane...
...despite it already being disconnected
from the jet bridge.
Her request is granted... [ Applause ]
>> Yeah!
>> ...and she exits the plane to the delight of other passengers.
It's unknown if there are any repercussions
for her deplaning the aircraft.
The airline does not comment on the incident,
but it serves as a reminder
that outspoken altercations with fellow passengers...
...can result in even bigger inconveniences for all involved.
>> Yeah!
♪
>> Entrance fees to beaches provide communities
with the revenue necessary to maintain the sandy hotspots
and provide services like lifeguards, bathrooms,
and trash removal.
So some municipalities make it their mission
to ensure patrons follow the rules
and pay to play on the sand, regardless of how you got there.
Along the New Jersey shore,
local police have stopped a surfer
who fails to present a beach badge upon request.
>> You're not -- You're not free to leave.
You are. Take another step, you'll be arrested.
I promise you. I promise you.
Yeah. Just come here.
>> According to the police report,
the man tells the officer he doesn't need a badge since,
as he understands it, access to the beach is free if you surf.
>> Because I'm not on the beach.
You're allowed to access the water to surf or to fish.
>> Despite the officer trying to explain
how the law actually works...
>> Okay. [Unintelligible]
>> 726-252 --
>> ...the man seemingly continues
to refuse to cooperate.
The officer is joined by other police
as they follow the man up the beach...
and prepare to arrest him.
>> Sir! Sir, sir, sir! Do not -- Do not --
You're illegally arresting me.
>> As the officers try to cuff the surfer...
>> Whoa! Whoa! What are you doing?
>> ...an unidentified woman joins the fray...
>> What did I do wrong, bro?
That's my [bleep] badge. I walked up to the shower.
Dude. >> Why are you arresting him?
>> Bro! >> Shut up!
Get the [bleep] out of my face, dude.
>> ...and the situation begins to escalate very quickly.
>> Stop resisting! Put your hand behind your back!
>> No! >> What the [bleep]?!
What the [bleep] is wrong with you guys?!
>> The officers finally manage to handcuff the man.
>> Dude, my hands are [bleep] cutting off the circulation.
>> Should've thought of that
before you fought with us for five minutes.
>> You're being ridiculous.
>> The surfer is arrested for obstruction of justice,
disorderly conduct, and resisting arrest.
He also receives a borough ordinance for
not having a beach badge.
>> Bro, are you [bleep] serious?
>> He pleads not guilty to all charges.
And while the outcome of this case is pending,
the lesson is crystal clear.
Even if you think you know the rules of a certain activity...
>> Okay. Without a beach badge, though.
>> ...when an officer informs you otherwise...
...it's better to keep calm and comply...
>> You're not free to go.
>> ...than risk losing out on your day in the sun.
>> Drop the surfboard. Drop the surfboard.
Drop the surfboard.
>> You're illegally arresting me.
>> Drop the surfboard.
♪
>> According to one study,
92% of employees in North America rely on their cars
to get to work, and for a minimum wage worker,
any car problems that might lead to missed work...
>> Only in Asheville. [ Thud ]
Oh.
>> ...mean less pay and fewer funds to fix the vehicle,
potentially putting their livelihood at stake.
At a fast food restaurant in Kansas...
...this employee's shift is about to take...
>> Yeah? >> Alright.
>> ...a very unexpected turn.
>> Well, here's a title, and here's a key.
That black car is yours.
Okay? >> No way.
>> It's way. I'll give it to you. There.
Alright?
♪♪
>> A few days ago,
Vicky, whose car recently broke down beyond repair,
asked this regular customer
if he knew of any cheap cars for sale.
>> Are you for real? >> I never kid. I'm for real.
That black car right there is yours.
>> To keep for real? >> This is my son Josh.
That's his old car, so we made a deal,
and we're giving it to you.
Yep. >> [ Crying ]
Thank you.
♪
>> Go get in your new car.
Come on.
>> Oh, my God. For real?
>> And the deal comes at a very low cost.
>> A smile and a hug. Alright?
Okay? [ Chuckles ]
>> All thanks to genuine customer service...
>> You're a blessing to me.
You make me smile every time I come through here.
And I don't forget stuff like that.
>> That's awesome. >> ...repaid in kind.
>> There's still some good people out there.
You're one of them.
♪
>> In the not-too-distant past,
paying a stranger from the internet
for a ride in their car was considered extremely risky.
And while the rise in popularity of ride-share services
has made the practice commonplace,
getting into a stranger's car
can still come with its own set of problems --
not only for the person paying,
but also the one behind the wheel.
>> What did you do?
No, I heard something. >> Let's go.
>> Like in this case in Mississippi,
where a driver has picked up a woman who, according to him,
just had a heated confrontation with her boyfriend.
>> A window or something! I don't know.
>> It's not -- You're fine.
>> Though a hasty exit
might seem like the best course of action...
...her decision could have placed the driver
in a precarious spot.
Though, luckily, according to the driver,
there is nothing more to the incident.
But in Washington, DC,
it's both the driver and the passenger
who appear to feel put upon and uncomfortable
during their time in the car.
>> Please keep it up. >> I will.
>> Good. Keep it up.
>> Yeah, and you haven't given none.
>> According to the passenger,
since the driver picked her and her health aide
up from the hospital,
he has allegedly been driving recklessly
and refuses to turn down his music
despite her not feeling well.
>> And when are you going to give some, sir? When?
I've been in this car for 5 -- for 15 [bleep] minutes.
When have you respected me as a passenger? When?!
>> And when the passenger claims he misses a turn
after ignoring her attempts to give him directions,
things come to a head.
>> Yes, I feel entitled because I'm a passenger...
and this is your job!
It's your job!
>> ...while he in turn seems irritated by what he perceives
as demands.
And when she claims he misses a turn after ignoring
her directions, things escalate.
>> Guess what?
>> You know, I can kick you out. It's my car.
>> Okay.
>> The passenger's health aide intervenes
in an attempt to de-escalate.
>> The next right.
>> Ooh! Yes. Yep.
>> But the driver makes things very personal...
>> Yep.
>> ...and seems unwilling to listen to their directions.
>> And I asked you while you were on the phone
to make a left turn. >> I am following the GPS.
And I was right. >> So what?
The GPS is wrong sometimes.
That's why I'm up and paying attention
so I can tell you which way to go.
>> After nearly an hour in the car...
...the ride finally comes to an end.
While the passenger claims to have reported the driver
to the ride-share company,
it's unclear if there are any repercussions.
But the entire interaction goes to show that common courtesy
on behalf of drivers and passengers...
>> Yes, I feel entitled because I'm a passenger!
>> ...goes a long way in making the trip to one's destination
as stress-free as possible for everyone in the vehicle.
>> Guess what?
♪
>> According to
the International Labour Organization,
an estimated 395 million people sustained
nonfatal work related injuries in 2023.
And while most businesses do whatever they can
to avoid the most obvious threats to a worker's safety,
there are some mishaps that are nearly impossible to predict.
As this delivery driver discovers
when he attempts to wield several cases of beer
down a snowy ramp.
♪
>> [ Bleep ]
♪♪
>> And while this incident could perhaps have been avoided,
others are much harder to see coming.
At a business in Wales...
an employee leans against the store's shutters,
waiting for the owner to open shop.
And when he does...
...the employee finds herself on a sudden, terrifying track.
♪
Seconds later...
♪
...her employer rushes to her aid,
having heard her calls for help...
♪♪
...and assists her back down to safety.
♪
And this woman isn't the only employee left
hanging on the job.
In the United States, a worker at a car wash
is spraying down a wall...
when suddenly...
♪
...the man's hose is caught up in an enormous spinning brush,
wrapping it and him
until both are tightly wound to the piece of machinery.
♪
Fortunately, it appears that someone notices his plight
and stops the rotating machine...
but it just goes to show
that whenever heavy machinery is involved,
unforeseen mishaps can still catch employees off guard.
♪
For those who love camping,
booking a traditional site to pitch one's tent,
while authentic and exciting, can lead to some experiences
that are a little too authentic and exciting.
>> Yo, yo, yo. >> Hey.
[ Laughter ]
>> Go, bear, go. >> Go, bear, go!
>> Leave.
[ Dog barking ]
[ Car horn honking ]
[ Air horn blowing ]
>> So for those looking to avoid such encounters...
>> Go, kitty! Get back! Go in the hills!
Go in the mountain!
>> ...there's the option of glamping --
a chance to spend time in the great outdoors
with perhaps just a bit more of the great indoors
to protect you from any wild beasts.
But remember, it's not always the wild ones
you have to watch out for.
At a glamping site in Australia,
a customer trying to complete her self check-in process
is greeted by what appears to be the site's hospitality mascot.
>> Uh...
>> While the horse is certainly friendly...
...its size and enthusiasm is causing some alarm...
...prompting the customer to make a break for cover.
...which for now is in the glamping site's main office.
[ Horse nickers ]
But the horse's persistence...
...and the woman's desire to get to her actual glamping spot...
>> Get out of my way.
Like, I'm not scared of horses.
♪
>> ...eventually leads to a very friendly truce.
[ Horse nickers ] >> [ Laughs ] Stop it.
>> Here's hoping the process of checking out...
>> Site management here are really nice.
>> ...will have a bit more human interaction.
>> This is not the welcome I expected.