1
00:00:21,021 --> 00:00:23,824
>> Ma'am, we can't go anywhere
until you settle your bill here.

2
00:00:23,824 --> 00:00:25,859
>> I'm not settling
my bill here until midnight.

3
00:00:25,959 --> 00:00:27,561
>> Okay.

4
00:00:27,628 --> 00:00:29,263
You wanted to do this
the hard way.

5
00:00:29,329 --> 00:00:30,631
So we're going to do this
the hard way.

6
00:00:56,456 --> 00:00:59,560
That's the way
it works here in America.

7
00:01:01,828 --> 00:01:05,432
>> Customer complaints are
at an all-time high...

8
00:01:05,499 --> 00:01:07,234
>> You [bleep] sons
of bitches.

9
00:01:07,234 --> 00:01:09,870
>> ...putting workers
on the defensive.

10
00:01:09,937 --> 00:01:11,471
>> Oh!

11
00:01:11,471 --> 00:01:13,440
>> And with labor shortages,

12
00:01:13,507 --> 00:01:18,612
supply chain woes, and a 40%
rise in violent retail crime,

13
00:01:18,679 --> 00:01:22,749
it's an all-out battle
at the checkout.

14
00:01:25,152 --> 00:01:26,820
"The customer
is always right"...

15
00:01:26,920 --> 00:01:27,721
>> Call the cops.

16
00:01:27,788 --> 00:01:29,623
>> ...is just plain wrong.

17
00:01:29,623 --> 00:01:32,192
>> I am a customer!
>> I'm a customer too, Becky.

18
00:01:32,259 --> 00:01:33,594
>> Aaah!

19
00:01:36,063 --> 00:01:38,031
>> When entering
a private business,

20
00:01:38,098 --> 00:01:41,168
customers are agreeing
to adhere to a code of conduct

21
00:01:41,234 --> 00:01:43,270
which could be
as straightforward as,

22
00:01:43,270 --> 00:01:46,173
"No shoes,
no shirt, no service."

23
00:01:49,543 --> 00:01:53,914
Or something a bit more serious,
like not causing a disturbance.

24
00:01:53,981 --> 00:01:55,449
>> Sir, what's the problem?

25
00:01:55,515 --> 00:01:57,784
>> Ask her. Ask her.

26
00:01:57,851 --> 00:01:59,720
>> I was literally
not doing anything.

27
00:01:59,786 --> 00:02:00,821
>> Bull [bleep]

28
00:02:00,821 --> 00:02:03,256
>> Okay, sir...
>> [bleep] liar.

29
00:02:03,357 --> 00:02:04,825
>> In some situations,

30
00:02:04,825 --> 00:02:06,393
the store may have to ask
a customer

31
00:02:06,460 --> 00:02:08,462
to leave the premises
immediately.

32
00:02:08,528 --> 00:02:09,963
>> Why did you suddenly
get emotional

33
00:02:10,030 --> 00:02:11,264
when we were talking civilly?

34
00:02:11,264 --> 00:02:12,666
>> Ma'am, why do I have to --

35
00:02:12,666 --> 00:02:13,667
I'm not trying to have
a conversation with you anymore.

36
00:02:13,734 --> 00:02:15,002
I'm asking you to leave.

37
00:02:15,068 --> 00:02:16,036
>> And then all of a sudden,
you got worked up.

38
00:02:16,103 --> 00:02:17,771
>> Can you please leave?

39
00:02:17,838 --> 00:02:20,007
Can you please leave?
>> Can you give me your name?

40
00:02:20,073 --> 00:02:22,876
>> And if that's the case,
regardless of the reason,

41
00:02:22,943 --> 00:02:25,746
simply walking away
may end up being the best course

42
00:02:25,846 --> 00:02:29,383
of action for everyone involved.

43
00:02:34,955 --> 00:02:36,990
At a New York City
coffee shop...

44
00:02:42,729 --> 00:02:45,565
...a customer
and an employee

45
00:02:45,632 --> 00:02:48,969
are in a heated
confrontation...

46
00:02:49,036 --> 00:02:50,637
that explodes.

47
00:03:03,417 --> 00:03:05,385
According to the filmer,

48
00:03:05,452 --> 00:03:07,921
the man in the orange jacket
had been asked by a staff member

49
00:03:07,988 --> 00:03:10,457
to leave for allegedly
attempting to solicit

50
00:03:10,557 --> 00:03:12,426
inside the coffee shop.

51
00:03:12,426 --> 00:03:13,827
And when he didn't...

52
00:03:16,063 --> 00:03:19,800
...the staff member took matters
into his own hands.

53
00:03:19,866 --> 00:03:21,301
>> [bleep]

54
00:03:28,542 --> 00:03:31,511
But just when it seems the
customer is successfully removed

55
00:03:31,511 --> 00:03:34,448
from the location,

56
00:03:34,514 --> 00:03:37,918
a few minutes later
he's back inside...

57
00:03:42,823 --> 00:03:45,225
>> You ain't from here.

58
00:03:45,225 --> 00:03:47,160
>> ...taunting the employees.

59
00:04:14,654 --> 00:04:18,058
It's unknown if the customer
returns the following day

60
00:04:18,158 --> 00:04:21,995
or whether he or anyone
faces any consequences.

61
00:04:26,800 --> 00:04:28,502
But it's a good lesson
for those asked

62
00:04:28,602 --> 00:04:32,172
to leave a store's premises
for any reason.

63
00:04:32,239 --> 00:04:33,840
Simply complying...

64
00:04:35,442 --> 00:04:36,610
>> [bleep]

65
00:04:36,676 --> 00:04:38,812
>> ...will save you
and everyone else...

66
00:04:41,114 --> 00:04:43,150
...a whole lot of trouble.

67
00:04:50,857 --> 00:04:52,325
According to one study,

68
00:04:52,392 --> 00:04:57,197
97% of women and 68% of men
report experiencing cravings

69
00:04:57,264 --> 00:04:59,266
for specific foods.

70
00:04:59,332 --> 00:05:03,503
But sometimes when customers try
to satisfy those cravings,

71
00:05:03,603 --> 00:05:05,972
they can end up
sorely disappointed.

72
00:05:06,039 --> 00:05:08,241
>> [ Laughing ] What the [bleep]
is that?

73
00:05:08,308 --> 00:05:10,243
>> Like this man

74
00:05:10,310 --> 00:05:14,047
whose sausage sandwich seems
to have an extra ingredient --

75
00:05:14,114 --> 00:05:17,350
a napkin between the bread
and sausage.

76
00:05:23,690 --> 00:05:25,625
Or this woman
who refuses to accept

77
00:05:25,625 --> 00:05:28,695
that the milkshake machine
at this restaurant is broken.

78
00:05:38,672 --> 00:05:40,807
And when employees try
to get her to leave,

79
00:05:40,874 --> 00:05:43,043
she has another suggestion.

80
00:06:03,864 --> 00:06:06,466
>> Despite employees
threatening to call the police,

81
00:06:06,466 --> 00:06:09,603
she does wait for
nearly ten more minutes

82
00:06:09,669 --> 00:06:11,771
before finally storming off.

83
00:06:13,607 --> 00:06:16,810
>> But while this situation
ended relatively peacefully...

84
00:06:16,876 --> 00:06:17,911
>> [ Laughs ]

85
00:06:17,978 --> 00:06:19,446
>> ...some unsatisfied
cravings...

86
00:06:19,512 --> 00:06:20,947
>> Waiting for the cops.

87
00:06:21,014 --> 00:06:22,682
>> ...get way out of hand.

88
00:06:27,420 --> 00:06:30,323
At a 24-hour restaurant
in Georgia...

89
00:06:33,793 --> 00:06:37,831
...a late-night order for fast
food has led to a massive fight.

90
00:06:44,271 --> 00:06:45,972
According to
the person filming,

91
00:06:46,039 --> 00:06:48,842
this customer had an issue
with his order.

92
00:06:48,908 --> 00:06:52,679
But after the staff believed he
and his friends were being rude,

93
00:06:52,746 --> 00:06:57,350
they were asked to leave, which
is when things became heated.

94
00:07:06,860 --> 00:07:09,996
A bystander who appears to try
to hold the customer back,

95
00:07:10,063 --> 00:07:14,701
gets caught in the man's path as
he rushes towards the employees.

96
00:07:14,801 --> 00:07:16,836
And when other customers
band together to try

97
00:07:16,903 --> 00:07:19,239
to get the man out the door,

98
00:07:19,306 --> 00:07:22,075
things get even more out
of control.

99
00:07:23,310 --> 00:07:24,611
>> Oh! [bleep]

100
00:07:26,279 --> 00:07:28,081
[ People shouting indistinctly,
glass breaking ]

101
00:07:32,585 --> 00:07:35,388
>> It's late at night
at a Georgia restaurant.

102
00:07:38,558 --> 00:07:40,327
And an angry back-and-forth

103
00:07:40,393 --> 00:07:41,795
between
a customer and employees

104
00:07:41,861 --> 00:07:44,464
is threatening to spin
out of control.

105
00:07:52,305 --> 00:07:54,641
And when a large group
of customers appear to try

106
00:07:54,708 --> 00:07:59,946
to remove the irate patron
from the premises, it does.

107
00:08:01,982 --> 00:08:02,982
>> Oh!

108
00:08:04,584 --> 00:08:06,619
>> A bystander
is forcibly pushed...

109
00:08:09,456 --> 00:08:11,791
...leading to an apparent
fight amongst the customers.

110
00:08:23,737 --> 00:08:27,107
Finally, employees manage to get
the man and his companions

111
00:08:27,207 --> 00:08:28,641
out of the restaurant.

112
00:08:41,855 --> 00:08:43,790
>> Eventually, witnesses
and restaurant employees

113
00:08:43,857 --> 00:08:45,058
call the police.

114
00:08:49,896 --> 00:08:51,898
It's unclear
if the customer is found

115
00:08:51,998 --> 00:08:54,734
or if anyone faces any charges.

116
00:08:59,005 --> 00:09:02,742
The woman who was pushed into
the jukebox is up and walking,

117
00:09:02,842 --> 00:09:05,712
but it's unknown
if she has any injuries.

118
00:09:07,781 --> 00:09:09,482
Here's hoping the next time

119
00:09:09,549 --> 00:09:11,751
a customer's craving is
less than satisfied...

120
00:09:16,222 --> 00:09:18,658
...everyone can attempt
to resolve the matter

121
00:09:18,758 --> 00:09:21,728
with much,
much cooler heads.

122
00:09:31,538 --> 00:09:34,441
To help maximize convenience
for their guests,

123
00:09:34,507 --> 00:09:37,210
many hotels make it easy
for them to charge things

124
00:09:37,277 --> 00:09:39,145
to their room,

125
00:09:39,245 --> 00:09:44,417
like meals, beverages or items
from a gift shop,

126
00:09:44,517 --> 00:09:46,586
which will then be deducted
from their credit card

127
00:09:46,653 --> 00:09:48,621
when they check out.

128
00:09:48,721 --> 00:09:53,526
But in order for a customer to
take advantage of this amenity,

129
00:09:53,593 --> 00:09:56,463
it helps to have a room first.

130
00:09:56,463 --> 00:09:57,964
>> How are you doing
this evening?

131
00:09:58,031 --> 00:09:59,466
>> Oh, it's all right.

132
00:09:59,532 --> 00:10:01,034
>> In Texas,

133
00:10:01,100 --> 00:10:02,669
a police officer is responding
to a call

134
00:10:02,735 --> 00:10:05,872
from a hotel restaurant
at 11:04 p.m.

135
00:10:05,872 --> 00:10:07,807
>> So you got somebody that
doesn't want to pay their bill,
huh?

136
00:10:07,874 --> 00:10:10,810
>> No. She claims she has
a room, but she doesn't.

137
00:10:10,877 --> 00:10:13,913
>> A woman is trying
to charge a $178

138
00:10:13,980 --> 00:10:16,349
restaurant bill to her room.

139
00:10:16,349 --> 00:10:18,685
However, according
to the police report,

140
00:10:18,751 --> 00:10:20,954
the restaurant closed
an hour earlier,

141
00:10:21,020 --> 00:10:23,423
and she has no room
to charge it to.

142
00:10:23,423 --> 00:10:26,059
>> Hey, what's going on?

143
00:10:26,159 --> 00:10:29,028
>> I am --
I am here as a customer.

144
00:10:29,095 --> 00:10:30,196
>> Okay.

145
00:10:30,263 --> 00:10:33,500
>> And I'm checking in
at midnight.

146
00:10:33,600 --> 00:10:37,437
>> Are you settling your bill
with these lovely folks?

147
00:10:37,504 --> 00:10:40,073
>> And her credit card
has been declined.

148
00:10:40,140 --> 00:10:41,708
>> Jeffrey has held my --

149
00:10:41,808 --> 00:10:44,077
>> I don't know who Jeffrey is.

150
00:10:44,144 --> 00:10:47,113
>> The woman claims that
the hotel's manager, Jeffrey,

151
00:10:47,113 --> 00:10:49,983
has agreed to hold a room
for her until midnight,

152
00:10:50,083 --> 00:10:53,620
which is when she says her
credit card will be activated.

153
00:10:53,720 --> 00:10:55,522
At that point,

154
00:10:55,588 --> 00:10:57,724
the restaurant can charge
her room for the bill.

155
00:10:57,790 --> 00:10:59,759
>> May I have your driver's
license?

156
00:10:59,826 --> 00:11:05,298
>> Well, not yet, because I'm --
I'm here, so...

157
00:11:05,398 --> 00:11:07,901
>> Okay.
It's not a request at this time.

158
00:11:07,967 --> 00:11:12,372
Like, it's now --
now it's going to be

159
00:11:12,438 --> 00:11:14,407
you can settle up with them.

160
00:11:14,474 --> 00:11:17,343
If you don't, then it
can be a theft of service.

161
00:11:17,443 --> 00:11:24,083
>> So this restaurant is open,
and it's open...

162
00:11:24,150 --> 00:11:25,752
>> What time does
the restaurant close?

163
00:11:26,953 --> 00:11:28,621
Now?
Okay, it's closed now.

164
00:11:28,721 --> 00:11:30,623
>> Complicating matters
for the woman

165
00:11:30,690 --> 00:11:33,526
is that it appears
the hotel manager is unaware

166
00:11:33,593 --> 00:11:35,428
of any room reserved for her.

167
00:11:40,300 --> 00:11:42,902
>> No, the guest -- no...

168
00:11:43,002 --> 00:11:44,771
I have a room reserved,

169
00:11:44,837 --> 00:11:47,507
and will wait until --
until midnight

170
00:11:47,607 --> 00:11:50,009
when my card
is accessible tonight.

171
00:11:50,076 --> 00:11:51,945
>> Why is that?
Why? Is it a Cinderella card?

172
00:11:52,045 --> 00:11:53,746
It only works after midnight?

173
00:11:53,846 --> 00:11:55,415
>> [ Chuckles ]

174
00:11:56,883 --> 00:11:58,785
>> After giving her
several opportunities

175
00:11:58,785 --> 00:11:59,986
to settle her bill...

176
00:11:59,986 --> 00:12:01,721
>> We're gonna go
and check into my room.

177
00:12:01,788 --> 00:12:03,756
Come on.
Detective.

178
00:12:03,823 --> 00:12:07,126
>> Ma'am, we can't go anywhere
until you settle your bill here.

179
00:12:07,193 --> 00:12:10,463
>> So I'm not settling
my bill here until midnight.

180
00:12:10,463 --> 00:12:12,298
>> Okay.

181
00:12:12,398 --> 00:12:14,200
>> And with now about
half an hour to go to midnight,

182
00:12:14,267 --> 00:12:18,671
the officer decides the time
for talking has passed.

183
00:12:18,671 --> 00:12:21,874
>> Ma'am, at this time
I'm going to detain you, okay?

184
00:12:21,874 --> 00:12:22,909
>> Okay --

185
00:12:22,976 --> 00:12:24,344
>> Do you know what that means?

186
00:12:24,444 --> 00:12:25,912
By detaining you, I'm going to
put you in handcuffs.

187
00:12:25,912 --> 00:12:28,314
Okay? All right.
Go ahead and face away from me.

188
00:12:28,314 --> 00:12:30,450
Put your hands behind your back.

189
00:12:30,516 --> 00:12:32,185
You wanted to do this
the hard way.

190
00:12:32,252 --> 00:12:34,020
So we're going to do this
the hard way.

191
00:12:38,458 --> 00:12:40,960
>> After 11:00 p.m.
at a hotel in Texas...

192
00:12:41,027 --> 00:12:44,397
>> Ma'am, we can't go anywhere
until you settle your bill here.

193
00:12:44,464 --> 00:12:47,867
>> So I'm not settling
my bill here until midnight.

194
00:12:47,934 --> 00:12:49,435
>> ...an officer
confronts a woman

195
00:12:49,502 --> 00:12:52,372
who is declining to pay
a $178 bill

196
00:12:52,438 --> 00:12:54,240
she racked up at the restaurant,

197
00:12:54,307 --> 00:12:56,009
where she has been sitting

198
00:12:56,075 --> 00:12:58,111
since it closed
over an hour earlier...

199
00:12:58,177 --> 00:13:01,314
>> Ma'am, at this time,
I'm going to detain you, okay?

200
00:13:01,314 --> 00:13:02,315
>> Okay.

201
00:13:02,382 --> 00:13:03,883
>> You know what that means?

202
00:13:03,950 --> 00:13:05,418
By detaining you, I'm going to
put you in handcuffs, okay?

203
00:13:05,518 --> 00:13:07,887
All right.
Go ahead and face away from me.

204
00:13:07,954 --> 00:13:09,789
Put your hands behind your back.

205
00:13:09,856 --> 00:13:11,391
>> ...because she claims
her credit card

206
00:13:11,457 --> 00:13:13,459
doesn't become active
until midnight.

207
00:13:13,559 --> 00:13:15,528
>> You wanted to do this
the hard way

208
00:13:15,595 --> 00:13:17,397
so we're going to do this
the hard way.

209
00:13:17,463 --> 00:13:20,466
>> And with no room or
reservation at the hotel,

210
00:13:20,533 --> 00:13:22,769
she appears to be out
of options.

211
00:13:22,835 --> 00:13:25,071
>> And I think you've had
too much to drink as well.

212
00:13:25,071 --> 00:13:26,439
Okay?

213
00:13:26,506 --> 00:13:28,908
You know how
this is going to work, right?

214
00:13:29,008 --> 00:13:30,877
So if you can't settle
your bill,

215
00:13:30,943 --> 00:13:33,079
they're going to consider
that as a theft of service.

216
00:13:33,146 --> 00:13:35,014
So that is a crime.

217
00:13:35,081 --> 00:13:38,551
>> Eventually, two more
officers arrive on the scene.

218
00:13:38,618 --> 00:13:42,989
>> So I take it y'all don't
want to wait till midnight.

219
00:13:43,056 --> 00:13:45,058
>> I mean, if you want to wait
another 24 minutes,

220
00:13:45,158 --> 00:13:46,793
but I don't see
why that's necessary.

221
00:13:46,859 --> 00:13:48,828
>> Yeah, it's not necessary.

222
00:13:48,828 --> 00:13:52,098
>> With the decision made,
the officers take the next step.

223
00:13:52,198 --> 00:13:55,635
>> How am I under arrest?
So...

224
00:13:55,635 --> 00:13:56,869
>> For theft of service.

225
00:13:56,869 --> 00:13:59,872
>> I'm not under arrest
of theft of service.

226
00:13:59,939 --> 00:14:01,307
>> Yes, you are.

227
00:14:01,407 --> 00:14:03,876
I'm a police officer,
and I'm telling you right now,

228
00:14:03,943 --> 00:14:05,912
yes, you are under arrest.

229
00:14:05,978 --> 00:14:10,950
>> And with that,
the woman is escorted to jail.

230
00:14:11,017 --> 00:14:12,985
According to the police report,

231
00:14:13,052 --> 00:14:15,588
the woman is arrested
for theft of service,

232
00:14:15,655 --> 00:14:20,059
public intoxication,
and failure to identify.

233
00:14:20,159 --> 00:14:24,664
The outcome of her case
is pending.

234
00:14:24,664 --> 00:14:28,601
So, remember, before charging
any expenses at any hotel...

235
00:14:28,668 --> 00:14:32,105
>> Hey, what's going on?
>> I am here as a customer.

236
00:14:32,205 --> 00:14:34,073
>> Okay.

237
00:14:34,073 --> 00:14:35,508
>> ...make sure you have
your room all squared away...

238
00:14:40,646 --> 00:14:42,749
...or at the very least,
a credit card...

239
00:14:42,849 --> 00:14:45,685
>> Ma'am, we can't go anywhere
until you settle your bill here.

240
00:14:45,752 --> 00:14:49,188
>> So I'm not settling
my bill here until midnight.

241
00:14:49,255 --> 00:14:51,224
>> ...without a time limit.

242
00:14:51,224 --> 00:14:53,593
>> You wanted to do this
the hard way

243
00:14:53,659 --> 00:14:55,428
so we're going to do this
the hard way.

244
00:14:59,732 --> 00:15:01,033
>> Like it or not,

245
00:15:01,100 --> 00:15:03,069
almost everyone in the world

246
00:15:03,169 --> 00:15:07,206
who drives a car ends up being
a customer at a gas station.

247
00:15:07,273 --> 00:15:09,075
And while most
of these transactions

248
00:15:09,142 --> 00:15:13,312
go off without a hitch,
there are occasional hiccups.

249
00:15:13,379 --> 00:15:15,348
>> No! Yes! No!

250
00:15:18,751 --> 00:15:20,920
>> Get in the back of the line.

251
00:15:20,987 --> 00:15:23,956
>> Whether it's fighting
over who gets to fill up first,

252
00:15:24,023 --> 00:15:26,392
as these two women in Tennessee
are doing...

253
00:15:38,938 --> 00:15:41,808
>> That's the way
it works here in America!

254
00:15:45,578 --> 00:15:49,549
>> Or something
a bit more disturbing,

255
00:15:49,649 --> 00:15:53,152
like this situation in Thailand

256
00:15:53,219 --> 00:15:56,589
where an attendant is
filling up a sedan

257
00:15:56,656 --> 00:15:58,758
when two motorcyclists pull up.

258
00:15:58,825 --> 00:16:03,062
One in front of the car
and the other behind it.

259
00:16:03,162 --> 00:16:07,033
As the riders then seemingly
attempt to open the car doors...

260
00:16:13,472 --> 00:16:16,409
...the driver of the car
speeds off,

261
00:16:16,476 --> 00:16:20,546
dragging both the motorcycle
and the gas nozzle with him.

262
00:16:22,081 --> 00:16:24,417
The outcome is unknown,

263
00:16:24,517 --> 00:16:27,019
but a gas station employee tells
local reporters

264
00:16:27,119 --> 00:16:30,623
the pump safety system
immediately shut off the fuel...

265
00:16:32,992 --> 00:16:34,727
...which is good news,

266
00:16:34,794 --> 00:16:37,296
because the volatility
of what's in the pumps

267
00:16:37,396 --> 00:16:39,432
is perhaps the biggest risk
of all

268
00:16:39,498 --> 00:16:41,801
when patronizing a gas station.

269
00:16:41,868 --> 00:16:44,270
During a pit stop in Turkey,

270
00:16:44,337 --> 00:16:47,773
this man has just finished
filling up his tank.

271
00:16:47,840 --> 00:16:50,943
But just moments
after starting his car back up,

272
00:16:51,043 --> 00:16:53,813
something goes horribly wrong.

273
00:17:01,153 --> 00:17:02,388
>> At a gas station
in Turkey

274
00:17:02,388 --> 00:17:04,290
a customer gets back
into his car

275
00:17:04,357 --> 00:17:07,126
after topping off his fuel tank.

276
00:17:07,193 --> 00:17:09,795
But moments after starting
the ignition...

277
00:17:20,273 --> 00:17:23,442
Incredibly, the driver is
able to immediately free himself

278
00:17:23,509 --> 00:17:25,711
from the inferno,

279
00:17:25,711 --> 00:17:29,515
and seconds later, a couple
of employees spring into action

280
00:17:29,515 --> 00:17:33,152
and douse the flames.

281
00:17:33,219 --> 00:17:34,987
According to local news reports,

282
00:17:34,987 --> 00:17:36,722
the driver is taken
to a hospital

283
00:17:36,789 --> 00:17:40,393
where he is treated
for minor burns.

284
00:17:40,459 --> 00:17:44,063
Proof positive that one
can never be too careful...

285
00:17:47,466 --> 00:17:49,535
...when filling up with fuel.

286
00:17:55,675 --> 00:17:59,245
These days, it seems
a new high-tech gizmo designed

287
00:17:59,312 --> 00:18:04,083
to make our lives easier than
ever arrives nearly every day.

288
00:18:04,150 --> 00:18:06,786
And while that's theoretically
good news for customers

289
00:18:06,786 --> 00:18:08,354
on the go,

290
00:18:08,421 --> 00:18:11,791
even the most convenient
advancements

291
00:18:11,857 --> 00:18:13,759
can sometimes require...

292
00:18:13,826 --> 00:18:15,227
>> What can I get for you?

293
00:18:15,227 --> 00:18:16,996
>> ...a bit of patience.

294
00:18:17,063 --> 00:18:23,636
>> Can I get, um...
Can I get two number thirteens?

295
00:18:23,703 --> 00:18:25,271
>> What can I get for you?

296
00:18:25,271 --> 00:18:28,174
>> Can I get two number
thirteens?

297
00:18:28,240 --> 00:18:30,676
>> Especially
when it's three in the morning

298
00:18:30,676 --> 00:18:32,478
and you're just trying
to get some tacos

299
00:18:32,545 --> 00:18:34,814
from an AI-operated
drive-through.

300
00:18:34,880 --> 00:18:37,683
>> Got it.

301
00:18:37,750 --> 00:18:39,218
>> Okay. That's all.

302
00:18:39,318 --> 00:18:41,687
>> And while it's natural
to be a little weirded out...

303
00:18:41,754 --> 00:18:44,390
>> Can I tempt you with
some nacho fries for just 2.49?

304
00:18:44,390 --> 00:18:46,993
>> No. I'm good. Thank you.

305
00:18:47,059 --> 00:18:50,262
>> ...sometimes the efficiency
is undeniable...

306
00:18:56,302 --> 00:18:58,437
...as this man visiting China
demonstrates

307
00:18:58,504 --> 00:19:00,172
when he pays for a bag of chips

308
00:19:00,239 --> 00:19:03,075
and a drink
using the palm of his hand,

309
00:19:03,075 --> 00:19:04,910
a biometric form of ID,

310
00:19:04,910 --> 00:19:08,014
where the machine scans
vein patterns in the hand

311
00:19:08,080 --> 00:19:10,483
and connects to one's
payment account.

312
00:19:18,457 --> 00:19:20,993
So whether you're skeptical
or enthusiastic,

313
00:19:21,060 --> 00:19:24,163
like it or not,
the future is here now.

314
00:19:24,230 --> 00:19:27,867
And for customers,
perhaps the best thing to do...

315
00:19:27,867 --> 00:19:30,636
>> Okay. Why is this happening
to me on a Monday?

316
00:19:30,703 --> 00:19:32,304
>> ...is to simply bear with it

317
00:19:32,405 --> 00:19:34,473
while technicians work out
the kinks.

318
00:19:34,473 --> 00:19:36,676
>> This car is just
going in circles.

319
00:19:36,742 --> 00:19:38,411
>> In Arizona,

320
00:19:38,477 --> 00:19:40,946
a customer films
as his self-driving taxi

321
00:19:41,047 --> 00:19:44,083
seems to experience
some technical difficulties.

322
00:19:48,721 --> 00:19:50,022
>> Please bear with me
while I...

323
00:19:50,122 --> 00:19:51,657
>> Yeah, I got a flight
to catch.

324
00:19:51,757 --> 00:19:53,559
Why is this thing going in
a circle?

325
00:19:53,626 --> 00:19:56,629
I'm getting dizzy.
Look at what it's doing.

326
00:19:56,696 --> 00:19:58,664
>> I understand,
I'm really, really sorry, Mike.

327
00:19:58,731 --> 00:20:01,067
We're currently working with
the situation on the vehicle.

328
00:20:01,133 --> 00:20:03,035
Is it circling around
a parking lot?

329
00:20:03,035 --> 00:20:05,638
>> It's circling around
a parking lot.

330
00:20:05,704 --> 00:20:07,473
>> And now,
despite having called

331
00:20:07,473 --> 00:20:09,508
the rideshare company
for assistance...

332
00:20:09,608 --> 00:20:12,445
>> I got my seatbelt on.
I can't get out the car.

333
00:20:12,511 --> 00:20:13,846
Has this been hacked?
What's going on?

334
00:20:13,913 --> 00:20:16,315
I feel like I'm in the movies.

335
00:20:16,382 --> 00:20:19,218
>> The customer is completely
at the whim of the technology,

336
00:20:19,318 --> 00:20:21,220
as a human employee works
remotely

337
00:20:21,320 --> 00:20:23,189
to help solve the situation.

338
00:20:23,255 --> 00:20:24,957
>> I'm going to be pulling
the car over

339
00:20:25,024 --> 00:20:28,427
while we are trying
to assist the car.

340
00:20:28,494 --> 00:20:30,563
Oh, hold on.
Just a second.

341
00:20:30,629 --> 00:20:32,031
>> Oh, my goodness.

342
00:20:32,098 --> 00:20:34,200
>> After a few
anxious moments...

343
00:20:34,266 --> 00:20:35,434
>> I'm really so sorry.

344
00:20:35,434 --> 00:20:38,237
>> Yeah, because this is crazy.
This is crazier.

345
00:20:38,304 --> 00:20:41,507
>> ...the apparently
out-of-control vehicle
finally...

346
00:20:41,607 --> 00:20:42,641
>> I'm so sorry about this.

347
00:20:42,708 --> 00:20:44,477
>> Well, can you stop
this car?

348
00:20:44,543 --> 00:20:46,479
>> ...comes to a merciful stop.

349
00:20:46,545 --> 00:20:47,813
>> Trying to pull over
right now.

350
00:20:47,880 --> 00:20:49,248
Apologies.

351
00:20:49,315 --> 00:20:51,083
>> According to news reports,

352
00:20:51,150 --> 00:20:54,019
the car does eventually make it
out of the parking lot,

353
00:20:54,120 --> 00:20:56,822
and the customer receives
a full refund

354
00:20:56,922 --> 00:20:59,625
and still makes his flight,

355
00:20:59,692 --> 00:21:01,327
hopefully for him...

356
00:21:01,393 --> 00:21:04,630
>> Okay. Why is this happening
to me on a Monday?

357
00:21:04,697 --> 00:21:07,566
>> ...on a plane with two
qualified human pilots.

358
00:21:07,633 --> 00:21:09,201
>> I'm going to be pulling
the car over

359
00:21:09,268 --> 00:21:12,705
while we are trying
to assist the car.

360
00:21:12,805 --> 00:21:14,874
Oh, hold on.
Just a second.

361
00:21:14,940 --> 00:21:16,275
>> Oh, my goodness.