Pay attention, Hugo.
Watch me hit my neighbor's yacht.
They keep having loud parties late at night.
It drives me crazy
that they never invite me.
-Did you hit it? -Nope.
I hit my own yacht.
Such is life.
It doesn't always turn out the way you expect.
Let me guess.
The next part of your story is gonna teach me that lesson?
No, no, no. This is a completely different lesson.
No matter what task you have,
to succeed, it takes a village.
Right. A village. Lesson learned. Can I have a turn at hitting the golf--
I had been working at Las Colinas a few weeks.
I was feeling on top of the world.
And as always, extremely handsome.
Sarape.
It pains me that you'll be by yourself all day
now that both Mom and I are working the weekend.
Sure you'll be okay?
Somehow I'll find a way to survive.
Want a cigarette?
Those snobs fired me.
Can you believe it?
Forgive me, Mother Mary.
I took the bus all the way to Las Playas only for them to fire me.
They say it's because I don't see well.
-Oh, no. That's so unfair, Mom. -Oh, no. You're gonna be here all day?
So I told them, "No, you're the ones who can't see straight, all right?
I wear glasses now."
But they're still upset about what happened last time.
They're so picky.
I mean, hey, anybody could confuse bleach for carpet cleaner.
I swear that filthy Persian rug looks better white anyway!
I can't believe my mom just lost another job.
Even with her new glasses, her sight is getting worse.
I gotta find a way to make money faster.
You always come out ahead. You're Máximo Gallardo.
When you were ten years old,
you sold those misprinted T-shirts that said, "Apaculco."
You see the bright side of everything, don't you?
It's one of my best traits.
That and my enchanting gaze.
I'm very sorry, amigos.
Wow, sweet motorcycle.
How can Héctor afford a motorcycle that nice?
He has your same job.
Don Pablo, do you have a second?
English, please. And make it quick.
Yes.
I'd like your opinion on something.
Why do I always get low-paying customers
while Héctor always finds the big spenders?
Héctor doesn't find the biggest spenders.
He creates them.
Oh, he creates them. Of course.
I should have known, uh-- So smart. So, so smart.
-You don't understand. -Not a clue.
Follow me.
So I turned to Chuck Norris and tell him,
"I'm not gonna say anything to her. She could kick both our asses."
Hey, Don Pablo. What can I do for you?
Beto, how has Máximo been doing here at the pool?
Well, no one, and I mean, no one
gets our guests more iced teas and lemonades than this guy right here.
Don't smile, kid. It's an insult.
Máximo, do you know how much money we make selling lemonade?
Peanuts, Máximo. Peanuts.
Yes, talk to me. I'm here for you.
Here. Watch Héctor.
Chips and salsa. You got it.
Now, how about we throw in a couple mango margaritas
and make this a real vacation, eh?
-That sounds delicious. -That's the spirit.
I don't usually offer this to everyone,
but I can tell that you both have very, very, very, very, very refined palates.
So, how does the owner's top-shelf reserve reposado sound?
Just for you.
Yeah, sounds good.
My heart rest easy.
Coming right up.
And remember, Máximo,
our guests have a lot of money.
They want the resort experience,
and sometimes it helps to remind them of that.
I had my mission.
If the resort experience was what the guests wanted,
then that's what I was going to give them.
So…
…your job was to convince people to spend more money?
Exactly.
Because the more I get guests to pay,
the bigger the tip I get.
Everyone wins.
Well, not the guests. They lose. A lot.
Anyway, it's called upselling.
And once Don Pablo explained upselling to me,
I realized that that was my ticket to more riches.
You've got some great options.
The fajitas are fantastic and our club sandwich is pretty good.
But now, picture this:
The two of you staring at the ocean,
eating a tower of shellfish plucked from the sea just moments before.
You're not just ordering the seafood tower,
you're ordering the ocean itself.
You hear that?
The club sandwich is pretty good.
I'll stick with that and, um, maybe a side of calamari.
You got it.
I'm gonna go for a dip.
Excuse me.
Anything else for you, sir?
Oh! Oh, no, I can't eat. I'm-- I'm too nervous.
My stomach's in knots.
Why?
It's our last night here and later this evening, I'm proposing.
That's fantastic. Congratulations.
Thanks.
May I ask what you have in mind?
I thought I would wait until sunset, then ask her on the beach.
I'm sure that will be… just fine.
Hold on. Wait a second.
Is anything wrong with that?
Oh, not at all.
Of course, it's no triple-platinum proposal package.
That's okay.
Some people don't think these things are a big deal.
No! No, no, no. This-- This is a big deal.
What's in the triple-platinum package?
What do you think is in it?
-Music? -Music. Of course.
-Okay. And champagne? -Champagne!
Champagne flowing everywhere.
-And maybe a bunch of flowers. -Fireworks!
Fireworks? That's amazing. I was about to say flowers.
How much is this gonna be?
-One… -One thousand?
Yes, $1,000.
But I must warn you,
it's only for that very special woman.
No one is more special than Kathy.
We met in kindergarten when she pushed me off the tire swing.
Four stitches.
That's when I knew she was the one.
Here, I'll show ya.
This was us at our senior prom.
The theme was "beneath the stars."
We danced to "Wonderful Tonight." That's our song.
Okay, you've convinced me.
I'll get you an invoice and arrange that package for you for tonight.
That's amazing!
I'm-- I am so glad I found you!
You didn't find me. You created me.
-Huh? -See you soon.
Operation upsell was in full effect.
I was already counting the money in my head.
Those people are nuts.
I see perfectly fine.
Mom, I'm watching TV.
Hey, Mom.
Know what else is super dirty?
My room.
Yeah, I saw. I already cleaned it.
You have the day off.
Wouldn't you rather not clean? You never do anything fun.
Cleaning is a blast.
Seriously. When I was your age, I begged my mom to let me mop the floors.
What? For all you know, it's true.
Let's get out of the house.
I wanna show you a cool place.
Why did you bring me here?
You want me to go deaf too?
Hold on.
How do you know any of that happened? You weren't even there.
Ninety percent of this stuff I heard about later.
Ten percent is poetic license.
Anyway, I was very excited about my big upsell.
Julia, you're not gonna believe this.
I just sold that guy our triple-platinum proposal package.
Do we sell proposal packages?
No. I made it up.
So, who should I tell about this so they can write up an invoice,
organize it, do all the work, and I can get my share of the money?
If you sold something that we don't actually offer,
the person you need to see to make it happen is you.
Oh, no. Not that guy.
He has no idea what he's doing.
Máximo, I'm serious. First of all, triple-platinum?
What kind of dummy falls for such a ridiculous name?
Second, you're putting the reputation of the whole resort on the line.
Chad is in charge of the invoices.
He's going to be furious when you tell him what you sold.
What'd you just sell?
The triple-platinum proposal package.
The triple-platinum proposal package?
That sounds…
awesome!
Just make a list of what's in it,
and I will get you an invoice.
Hey, sweetie, I have to cancel our lunch date
'cause my mom needs me to take her car shopping today.
Why does she need you for that?
Baby, I had to teach you how to change a flat tire.
I have to take Polaroids of her while she's sitting in there
to see which one she looks best in.
All right. Gotta go.
Um, find me later with that list and I'll get you an invoice.
Uh, and what-- what's your name again? Máxico?
Máximo.
Mexico is the country we're in.
Totally.
A list? What kind of list?
I shouldn't be planning a proposal.
How do I even start?
I will help you. Just come with me.
Totally.
Why is this suite abandoned?
-Is it haunted? -No.
It's just been under construction for ages now.
This resort doesn't have as much money as you think.
So, you can do the proposal over there by the gazebo.
Oh, what about that cliff over by the gardens?
It gets the most amazing sunsets.
The cliff is perfect. Thank you.
So is this where you go and hide when you're supposed to be working?
No. The thing is, in the lobby,
I'm only allowed to have this facial expression
even if I want to punch the guest in the throat.
But instead of doing that,
I just like to come up here
and make little drawings in my notebook.
I sketch different patterns and designs.
I-- I always wanted to be in fashion.
Can I see some of them?
Really?
Wow.
These are amazing.
You're really talented.
Thanks.
I wish I could spend more time on it, but…
but it's just…
…just a crazy dream.
What's crazy about it?
It's impossible, Máximo.
When my family moved here from Medellín,
I thought I'd get this job to save money
and surround myself with the latest fashions.
But it's already been three years and…
I'm still at the front desk.
I don't know what to do anymore.
Hey,
when I was a boy,
people told me working at Las Colinas was a crazy dream,
but look at me now.
So…
don't give up on your crazy dream.
Especially when you're so talented.
Okay, so we have… the location.
I'll help you with the flowers, but you're gonna need more staff to help you.
I'll give you the roster with everyone's names.
Perfect. I'll ask Memo to help us too.
What's he really good at?
Seeing the bright side of everything.
And, oh! He has an enchanting gaze.
Mom, look. You're gonna like this one. It's religious music.
The album is called Defenders of the Faith.
"Judas"! He's the one who betrayed Jesus!
No. Saint Judas.
See? It says the word "priest" right here.
Ah, okay.
Nora?
Emilio?
I knew it was you.
Wow! You look great.
What brings you to my st-- my business?
Oh, no reason. Just browsing.
You like Judas Priest?
Yes.
She loves them. She's their biggest fan.
Well, then, please, take that album!
It's on the house.
Thank you.
It's wonderful to see you, Emilio.
But we have to leave.
Right now.
Come back soon.
-Thanks. -And if you like thrash,
I also recommend Megadeth.
You came to the right person for help with a wedding proposal.
I was there for my first sister's first proposal,
for my second sister's first proposal, for my first sister's second proposal.
I wasn't there for my third sister's first proposal,
but the guy was so nervous he threw up.
So, I'm kinda glad I missed that one.
That's what I'm doing.
-One… -Hi.
-But no. -I'm helping a guest
plan a sunset proposal
and he would really love for you to sing "Wonderful Tonight."
We would be honored to perform.
-Thank you so much. -For…
A cut of the tip.
Of course.
-Beto! -Hey, what up?
We need help spicing up a marriage proposal for a guest.
Any ideas?
Yeah, sure.
I could pretend to rob the lady,
and the guy could make a big show out of saving her from me.
Or maybe you could provide some champagne?
Of course. But it's gonna cost you though.
So as the resort's special event planner,
we knew we'd need your help planning this special event.
And yes, you'll get part of the tip.
I did have a wedding cancel last week. I won't get into why.
I'll just say, leave skydiving to the experts.
Long story short, they never used their fireworks torito.
Fireworks. That's perfect.
Is it dangerous?
Compared to skydiving?
Yes.
Okay, I got the invoice from Chad.
Now all I have to do is have Jessie sign it, and then I make, what?
Ten percent? Twenty percent? Fifty?
A pat on the back and whatever tip he wants to give you.
I can work with that.
Have you seen Jessie?
I think he was by the phone a minute ago, but we can go check.
So how you been enjoying Jane Eyre?
Oh, it's great. I-- I love Jane and all her Eyre'ing.
-Just delightful. -You haven't started yet, have you?
There's just so many pages.
Oh, there he is.
But, Dad, this is very important to me.
Kathy deserves the greatest proposal possible.
Well, yeah, it might not be responsible to you, but still.
Wait.
-What was he talking on again? -A pay phone.
It's like a smartphone
that's glued to the wall that you put coins in.
Anyway…
I don't know. I will work extra shifts.
I promise you, I will figure out a way to pay you back.
-I don't think Jessie has any money. -Of course he has money.
I know I don't have any money.
Then how can he afford to stay here?
Yes, we were very lucky to win that church raffle.
How is he answering all our questions like that?
I don't know. It's weird.
Okay, Jessie's broke.
But my family is also broke.
And we are for sure broker.
Besides, I put a lot of work into this and he agreed to it.
Máximo, he didn't even know
he needed all of that until you told him he did.
I can't help it that I'm so persuasive.
Hey, Máximo.
Um, do you have that invoice for me to sign?
My family desperately needed the money.
But knowing Jessie was poor like me,
it just didn't feel right.
I'm very sorry,
but we aren't going to be able to provide you with
the triple-platinum package
on such short notice after all.
Oh, well… Well, shoot.
Well, then I guess I'll have to go back to plan A
and do it on the beach, huh?
I just hope Kathy's not disappointed that it isn't more special.
I appreciate everything, Máximo.
Don't you feel better now that you did the right thing?
You know what?
Nope.
I feel worse. Much, much worse.
Tell me now, who was the record shop guy?
Emilio.
We went out ages ago.
He was your boyfriend?
But he's cool. He owns a record shop, and you…
clean for fun.
Excuse me, but for your information,
he's the only other man besides your father who I've kissed, okay?
I was young once too.
Don't believe you there either.
Look, photos from my quinceañera.
He actually was your boyfriend.
And my escort to the party. He was so handsome.
He went on to marry a gal from Taxco.
Aw, my best friend, Elena. We used to go out dancing all night.
Dancing? Night?
-Hey. -Máximo,
did you know Mom was a man-eating troublemaker in her day?
Shh, stop it.
What's wrong, son?
-I had a really hard day. -Oh, no.
Wow!
Look at the size of that cake.
Wow. Look at the size of that cake.
Five tiers.
And there's like 200 people there.
-Yeah. -How could Grandma's family afford that?
Here's the thing.
Back in Mexico,
when we wanted to celebrate someone for a quince años or a wedding,
everyone would find a way to contribute.
We basically invented crowdsourcing.
This is Marco. He bought my bouquet.
And this is Rosa, she bought my dress.
As I listened to my mother
talk about everyone coming together to make this day of her life special,
even though they couldn't afford much,
I was suddenly inspired.
I gotta go back to work.
Ugh, I hate that hotel.
But I will say it's turning him into a hard worker.
And so, even though Jessie can't afford a big proposal,
we can still all chip in to help make it special.
Not for money, but for love.
So who's with me?
I'll help. Maybe I could sing something.
I was kicked out of the school choir,
but only because I was chatty.
And we still have the cliffs. That's a romantic place to propose.
No, after you told everyone the proposal was off,
Mónica booked a cliffside aerobics session up there.
Cliffside aerobics? Ay, that sounds dangerous.
That's why she collects money up front.
So where can we do this quickly?
We need someplace unique and private and memorable.
-The balcony. -The laundry room.
The balcony! Great idea.
We have to get everything together before sunset, so let's hurry!
The laundry room can be romantic.
It feels like an eternity has gone by since then.
I feel like an old lady now.
Oh, no, you're still young.
You have good eyesight.
And hey, even without your glasses on, you described those pictures perfectly.
Well, honestly,
I could barely see them.
I can describe them because I know them by heart.
I'm losing my sight and it scares me.
Know what?
I just thought of something we can see together. Come on.
It's so beautiful.
Sometimes you can be angelic, huh?
How sweet you're saying that before you listen to your new Judas Priest album.
Watch your step.
-Oh. -Careful.
Uh… Hi.
What? Jessie, a tire swing?
It's time to go home now
And I've got an aching head
I don't remember the exact words that Jessie said.
All I remember is that
we helped give two sweet kids the happy moment they deserved.
I say my darling You are wonderful tonight
-Yes! -Yes!
Oh, my darling
You are wonderful
-Tonight -Yes.
Let's go celebrate.
Thank you again, Máximo.
I-- I can't believe you put all this together.
Even the tire swing.
Yeah, where'd you get a tire from so quickly, anyway?
I know a guy.
She said yes!
He's yelling that to everyone we see.
You were totally right, I shouldn't have been so nervous.
-Thank you! -Congratulations.
Who's that?
I met him at the bar. He's a great listener.
Good.
Oh, look. Now we're actually under the stars.
Hey, yeah. It's almost as pretty as the gym.
-It definitely smells better. -Yeah.
Two glasses of champagne, please.
Yeah, sure. What's the room number?
Actually, I'll take care of it.
Your least expensive, please.
You know what, Máximo?
It's on the house.
Thank you, Beto.
I like that kid.
My mother was afraid that the resort would change me.
But maybe, just maybe…
It would be the other way around.
Well done, Mr. Rochester.
It's a reference from Jane Eyre,
the book you haven't started reading yet.
I'm gonna go home tonight and start reading it
just so I can make sure that's a compliment.
Hey there, beauty queen. You wanna come dance?
Yes.
Hey.
That gringo can't dance, huh?
Nope.
Not one bit.
Triple-platinum.