1 00:00:07,799 --> 00:00:09,885 -Bit of wildlife? -Yes. 2 00:00:09,968 --> 00:00:11,178 -Have you fast-forwarded? -Yeah. 3 00:00:11,261 --> 00:00:12,679 -No animals die? -No. 4 00:00:12,763 --> 00:00:14,139 Okay, good. 5 00:00:14,223 --> 00:00:15,307 Gecko maybe. 6 00:00:15,390 --> 00:00:17,684 No, that's okay. I can't really warm to geckos. 7 00:00:21,813 --> 00:00:22,814 What? 8 00:00:22,898 --> 00:00:25,984 I just feel sorry for fish. They always look so cold. 9 00:00:26,610 --> 00:00:28,445 I mean, it's no life, is it? 10 00:00:30,155 --> 00:00:32,241 What's it like having empathy for every single thing? 11 00:00:32,323 --> 00:00:34,993 Oh, God, Jason, it is absolutely exhausting. 12 00:00:35,077 --> 00:00:36,828 I can't even look at elephants anymore. 13 00:00:39,748 --> 00:00:40,749 Who's that? 14 00:00:41,375 --> 00:00:42,835 -It's Penny. -What'd she say? 15 00:00:42,918 --> 00:00:45,462 She's gonna pop by tomorrow. She's got some news. 16 00:00:47,005 --> 00:00:49,007 -She didn't say what? -No. 17 00:00:50,801 --> 00:00:51,802 Hello, Mum. You all right? 18 00:00:51,885 --> 00:00:54,346 He won't try anything new, so I'm going on my own. 19 00:00:54,429 --> 00:00:57,474 Spain, Jason, Spain! She's gonna get herself killed! 20 00:00:57,558 --> 00:01:00,352 It's a walking holiday in Alicante, Dad. No one's getting killed. 21 00:01:00,435 --> 00:01:04,272 I wanna have experiences! I wanna live an impulsive life! 22 00:01:04,772 --> 00:01:07,609 I wanna eat a bull's testicle and flamenco! 23 00:01:07,693 --> 00:01:09,611 -Your mum's gone mad, Jason. -Bull's testicle? 24 00:01:09,695 --> 00:01:11,321 -Don't know. -Did I tell you about vanilla essence? 25 00:01:11,405 --> 00:01:12,698 For God's sake. 26 00:01:13,824 --> 00:01:18,245 There's vanilla essence in the cupboard. Nine years old, barely used. 27 00:01:18,328 --> 00:01:21,748 If I bake at the current rate, I'll die before it's empty. 28 00:01:22,499 --> 00:01:24,793 Outlived by vanilla essence! 29 00:01:26,628 --> 00:01:27,838 Okay, fine! 30 00:01:28,463 --> 00:01:31,133 I'm happy to consider more decking in the back garden! 31 00:01:31,842 --> 00:01:34,720 Not decking, Vic. I'm sick of decking. 32 00:01:34,803 --> 00:01:37,139 You can't keep throwing decking at the problem. 33 00:01:38,765 --> 00:01:40,309 And she's gone. 34 00:01:41,059 --> 00:01:44,021 You know, it won't kill us to be a bit more impulsive. 35 00:01:48,775 --> 00:01:51,695 You are so stupid. 36 00:02:07,669 --> 00:02:10,047 Yeah, you just pick up the car outside terminal 4. 37 00:02:11,256 --> 00:02:14,593 Yeah, no, I know. I get confused in arrivals and departures too. 38 00:02:14,676 --> 00:02:16,970 'Cause, you know, I'm arriving at the airport. 39 00:02:18,305 --> 00:02:21,808 Thanks. I think you're a really unique person too. 40 00:02:22,684 --> 00:02:24,436 Okay, bye. Enjoy your car. 41 00:02:24,520 --> 00:02:27,523 -Hey. You know Richard's leaving? -Really? 42 00:02:29,024 --> 00:02:30,776 Are you gonna go for his job? 43 00:02:30,859 --> 00:02:33,946 Jen. They're never gonna let me be a manager. 44 00:02:34,029 --> 00:02:35,697 Why do you think they're better than us? 45 00:02:35,781 --> 00:02:39,409 All right, Richard drives a Volvo estate. They're not astronauts. 46 00:02:39,493 --> 00:02:41,912 Honestly. It's not for me. 47 00:02:45,916 --> 00:02:47,459 Hello. Thanks for waiting. 48 00:02:48,418 --> 00:02:50,712 Yeah, you were just in a queue, so... 49 00:02:51,797 --> 00:02:55,050 Right, I mean, I think if you hate queues this much, 50 00:02:55,133 --> 00:02:56,844 cars may not be for you. 51 00:03:21,660 --> 00:03:22,703 -Hi, Raina. -Hi. 52 00:03:22,786 --> 00:03:24,454 -Who's that? -My auntie. 53 00:03:24,538 --> 00:03:25,497 Hey, guys. How are you? 54 00:03:25,581 --> 00:03:27,499 So is your dad not picking you up anymore? 55 00:03:27,583 --> 00:03:28,750 No. 56 00:03:30,502 --> 00:03:32,921 -Maybe drop-offs? -No, he has a new job. 57 00:03:33,005 --> 00:03:35,716 Well, sometimes daddies have to work. 58 00:03:36,758 --> 00:03:40,095 It doesn't mean he doesn't love us. I mean, you. 59 00:03:40,179 --> 00:03:42,431 Doesn't mean he doesn't love you. 60 00:03:44,808 --> 00:03:46,226 Okay, okay, off you go. 61 00:03:46,310 --> 00:03:47,728 Auntie Sashi! 62 00:03:48,562 --> 00:03:49,563 Hey. 63 00:03:50,230 --> 00:03:51,481 Say bye. 64 00:03:52,774 --> 00:03:53,692 Bye. 65 00:04:06,496 --> 00:04:07,831 Jason? 66 00:04:10,000 --> 00:04:11,752 Your bathroom needed retiling. 67 00:04:13,754 --> 00:04:14,755 Okay. 68 00:04:16,798 --> 00:04:18,216 Thank you. 69 00:04:21,428 --> 00:04:22,888 -Hiya. -Jase. 70 00:04:22,971 --> 00:04:24,765 -What? -Why is your dad retiling our bathroom? 71 00:04:24,848 --> 00:04:26,642 -Is he okay? -Listen, don't rock the boat. 72 00:04:26,725 --> 00:04:29,853 Those are the sorts of questions we can get into once we have a retiled bathroom. 73 00:04:30,646 --> 00:04:32,564 Oh, no, I'm nervous. 74 00:04:32,648 --> 00:04:33,774 I know, I know. 75 00:04:34,525 --> 00:04:36,693 -Okay, all right. I'm gonna get that. -Okay, yeah. 76 00:04:43,450 --> 00:04:45,244 Hello, Penny. 77 00:04:45,327 --> 00:04:46,954 -Do you want to come in? -Yes, please. 78 00:04:51,542 --> 00:04:55,379 Your carpet trim needs doing now. I'm never getting away! 79 00:04:55,462 --> 00:04:57,130 Sorry. My mum's away. I think he's lonely. 80 00:04:57,214 --> 00:04:58,215 Yeah. 81 00:04:59,591 --> 00:05:01,552 So, what's going on? 82 00:05:01,635 --> 00:05:03,804 Right, we don't have much time. 83 00:05:03,887 --> 00:05:06,098 Can I be blunt? Don't answer that. We don't have the time. 84 00:05:06,181 --> 00:05:07,391 I'm going to be blunt. 85 00:05:07,474 --> 00:05:11,895 The local authority are now considering another family for Princess. 86 00:05:15,357 --> 00:05:16,358 Why? 87 00:05:17,484 --> 00:05:20,988 Well, an opportunity has arisen to place Princess and her brother together, 88 00:05:21,071 --> 00:05:24,116 and they would love to keep these children together if at all possible. 89 00:05:24,199 --> 00:05:28,620 And, look, I know it's hard, but I would urge you, if you can, 90 00:05:28,704 --> 00:05:31,790 to look inside yourselves and summon the courage to see this as good news, 91 00:05:31,874 --> 00:05:35,169 because it-- it is, for them. 92 00:05:35,252 --> 00:05:38,338 I mean, it's not-- It's not hard, is it? I mean, we saw 'em together. 93 00:05:38,422 --> 00:05:42,259 -It's not-- It's not hard, but... -I mean, it's a bit hard. 94 00:05:43,802 --> 00:05:44,803 I know. 95 00:05:49,057 --> 00:05:50,309 Could we not take them both? 96 00:05:51,351 --> 00:05:53,770 Taking two children, that's a mammoth undertaking. 97 00:05:53,854 --> 00:05:58,025 And I should know. I have brought up two happy, friendly, well-adjusted children... 98 00:05:58,108 --> 00:05:59,109 out of four. 99 00:05:59,193 --> 00:06:01,320 We could do it. I know we could. 100 00:06:01,403 --> 00:06:02,779 Not to mention there's a question of space. 101 00:06:02,863 --> 00:06:05,782 We have space. Penny! We have-- We have space. 102 00:06:05,866 --> 00:06:08,285 -Do we? -Yeah, absolutely. 103 00:06:08,368 --> 00:06:11,997 I mean, Penny, it's bigger than it looks. It's just-- It's just messy. 104 00:06:12,080 --> 00:06:14,124 They usually require each child to have their own room. 105 00:06:14,208 --> 00:06:17,169 -Jason, help me pick some of this up. -What's under there? A third bedroom? 106 00:06:17,252 --> 00:06:18,921 Maybe they could sleep in our bed. 107 00:06:19,004 --> 00:06:20,380 We could have the sofa. 108 00:06:20,464 --> 00:06:22,049 -We sleep on the sofa quite a lot. -See? 109 00:06:22,132 --> 00:06:26,220 As convincing as all these plans sound, listen, we have to let this play out. 110 00:06:26,303 --> 00:06:27,721 This is a process. 111 00:06:27,804 --> 00:06:30,516 Ebb and flow, and we are in the ebbiest of ebbs. 112 00:06:30,599 --> 00:06:32,851 You must just stay strong. 113 00:06:32,935 --> 00:06:36,438 Lean on each other, and I will call as soon as we know the decision. 114 00:06:36,522 --> 00:06:38,732 Is there anyone who can support you over the next few weeks? 115 00:06:38,815 --> 00:06:40,526 Someone who'd understand? 116 00:06:41,026 --> 00:06:43,946 -Where's your angle driver? -I haven't got an angle driver. 117 00:06:44,488 --> 00:06:46,240 How can you not have an angle driver? 118 00:06:46,323 --> 00:06:48,158 I suppose I can make do with your diamond core drill. 119 00:06:48,242 --> 00:06:49,785 I haven't got one of those either. 120 00:06:49,868 --> 00:06:52,913 You're not using an SDS drill for masonry work, are ya? 121 00:06:52,996 --> 00:06:54,289 Who do you think I am, Dad? 122 00:06:54,373 --> 00:06:56,959 Sorry. Vic, can you-- Can you give us a minute, please? 123 00:06:58,377 --> 00:06:59,503 What's the matter? 124 00:06:59,586 --> 00:07:02,381 They found someone that can take both Princess and her brother. 125 00:07:02,464 --> 00:07:05,467 -Why don't you take 'em? -Each child has to have their own room. 126 00:07:05,551 --> 00:07:08,011 Why? I never did. Never have. 127 00:07:08,720 --> 00:07:10,597 I had a brother, and then I got married. 128 00:07:11,348 --> 00:07:12,850 What's rooms got to do with it? 129 00:07:12,933 --> 00:07:15,185 The queen's got hundreds of rooms. Look at her kids. 130 00:07:15,269 --> 00:07:17,271 -All simpletons and perverts. -Dad, can we have a minute? 131 00:07:17,354 --> 00:07:20,524 -Thick as mince, the lot of 'em. -Please, Dad. Just... Thank you. 132 00:07:23,026 --> 00:07:25,279 Would he be spending a lot of time with the children, or... 133 00:07:25,362 --> 00:07:27,114 Not unsupervised, no. No. 134 00:07:29,700 --> 00:07:31,785 No, it's good that they get to stay together. 135 00:07:32,995 --> 00:07:34,371 We want what's best for them. 136 00:07:34,454 --> 00:07:35,455 -Don't we? -Yeah. Yeah. 137 00:07:35,539 --> 00:07:37,916 I will call you as soon as we know the decision. 138 00:07:38,000 --> 00:07:39,376 Thanks, Penny. 139 00:07:41,420 --> 00:07:44,047 Can we just give them a bit of space? 140 00:07:46,925 --> 00:07:49,303 It's all right. It's all right. Hey. 141 00:07:50,762 --> 00:07:51,763 Come on. 142 00:07:52,472 --> 00:07:53,515 We just keep going. 143 00:07:53,599 --> 00:07:56,268 -All right? We just keep going. -I'm so tired. 144 00:07:58,604 --> 00:08:00,772 So, why aren't you in Spain, then? 145 00:08:02,941 --> 00:08:04,484 Not for me. 146 00:08:09,114 --> 00:08:10,199 Okay. 147 00:08:15,495 --> 00:08:19,166 -She doesn't want me there. -Did she invite you? 148 00:08:22,878 --> 00:08:24,713 She's changed a bit. 149 00:08:26,006 --> 00:08:28,133 Yeah, they do that, people. 150 00:08:30,427 --> 00:08:32,638 She wants to dance the flamenco. 151 00:08:34,556 --> 00:08:36,390 Can you see me doing that? 152 00:08:38,184 --> 00:08:39,602 Now you listen to me. 153 00:08:39,686 --> 00:08:43,524 All I had to show for being 60 was an addiction to antique gravy boats, 154 00:08:43,607 --> 00:08:45,526 a husband gayer than Adele's entourage 155 00:08:45,609 --> 00:08:47,694 and a sharp, shooting pain when I look to the left. 156 00:08:47,778 --> 00:08:51,323 Four years later, I have slept with two members of the shadow cabinet, 157 00:08:51,406 --> 00:08:52,574 and I'm not done yet. 158 00:08:52,658 --> 00:08:54,159 Had cancer, beaten cancer, 159 00:08:54,243 --> 00:08:57,454 regained full neck rotation, learned Korean... 160 00:08:59,081 --> 00:09:01,083 and saved over 30 kids from at-risk homes 161 00:09:01,166 --> 00:09:04,086 because I am the best bloody child and families social worker 162 00:09:04,169 --> 00:09:05,921 in North East London. 163 00:09:06,004 --> 00:09:09,633 No one's laminated my life story yet, nor yours. 164 00:09:10,801 --> 00:09:14,388 The next time I see you, you'd better have something pierced. 165 00:09:14,471 --> 00:09:16,348 Either that or a shirt with some color in it. 166 00:09:21,520 --> 00:09:22,563 -Okay. -Oh, my goodness! 167 00:09:22,646 --> 00:09:25,524 What is the one thing that we need to be able to take these kids? 168 00:09:25,607 --> 00:09:30,445 Money, experience, preparation, approval from social services-- 169 00:09:30,529 --> 00:09:31,780 Exactly. Another bedroom. 170 00:09:31,864 --> 00:09:34,700 So, why don't we just rent somewhere with three bedrooms? 171 00:09:34,783 --> 00:09:36,243 -With whose money, Nik? -Mine. 172 00:09:36,326 --> 00:09:39,288 There's a management position opening at work. I'm gonna go for it. 173 00:09:39,371 --> 00:09:40,914 I thought you said you were happy where you were. 174 00:09:40,998 --> 00:09:43,917 Nope. It's time to make a move. I need to take control of my life, 175 00:09:44,001 --> 00:09:46,712 and I need to stop relying on other people all of the time. 176 00:09:48,338 --> 00:09:50,048 -Can I borrow your laptop? -Go on then. 177 00:09:50,757 --> 00:09:52,718 "Operation Rent A Bigger Flat" starts here. 178 00:09:53,844 --> 00:09:56,471 You know you don't call the operation the actual thing you're doing. 179 00:09:56,555 --> 00:09:57,556 What? 180 00:09:57,639 --> 00:10:00,017 Well, it needs a code name. Otherwise, what's the point? 181 00:10:00,100 --> 00:10:02,269 -What you talking about? -Operation Valkyrie wasn't called, 182 00:10:02,352 --> 00:10:04,479 "Operation Let's Secretly Kill Adolf Hitler," was it? 183 00:10:04,563 --> 00:10:07,399 Oh, God, Jase. You're really taking all the fun out of this, aren't you? 184 00:10:11,904 --> 00:10:14,198 Bloody hell. Three grand a month? 185 00:10:31,757 --> 00:10:34,092 Oh, my God. 186 00:10:34,176 --> 00:10:35,344 I hit rock bottom, Nikki. 187 00:10:35,427 --> 00:10:37,971 I got so drunk on Monday, 188 00:10:38,055 --> 00:10:40,098 I went home with a zone five. 189 00:10:41,141 --> 00:10:44,228 It has got to stop. I am not yet the best I can be. 190 00:10:44,311 --> 00:10:46,396 -Your hair is amazing. -Thanks, I needed it. 191 00:10:46,480 --> 00:10:48,065 I was carrying a lot of trauma in my fringe. 192 00:10:49,274 --> 00:10:51,318 Also, I decided... 193 00:10:51,401 --> 00:10:53,237 I'm going for the promotion. 194 00:10:54,696 --> 00:10:55,697 Okay. 195 00:10:55,781 --> 00:10:59,034 I cannot still be sat here answering phones in this job in my 30s, Nikki. 196 00:10:59,117 --> 00:11:00,702 -I'd kill myself. -Yeah. 197 00:11:00,786 --> 00:11:02,287 And management get flexi-hours. 198 00:11:02,371 --> 00:11:04,915 I could finally get out of this crazy ten-to-four grind. 199 00:11:04,998 --> 00:11:07,751 Jen, you know they're not the hours that we're actually supposed to-- 200 00:11:07,835 --> 00:11:09,795 Plus, I forgot my phone yesterday. 201 00:11:09,878 --> 00:11:11,630 So I had to work, and you know what? 202 00:11:11,713 --> 00:11:13,382 I didn't totally hate it. 203 00:11:13,465 --> 00:11:15,175 I thought if you're not going for it, then-- 204 00:11:15,259 --> 00:11:16,468 Okay, yeah. 205 00:11:17,594 --> 00:11:19,054 The thing is, I... 206 00:11:19,137 --> 00:11:21,557 I actually thought that I might go for it too. 207 00:11:22,140 --> 00:11:24,226 -Really? -Yeah, is that okay? 208 00:11:24,309 --> 00:11:26,103 Oh, my God, of course! 209 00:11:26,186 --> 00:11:29,147 Turns out we need a bigger flat or we're not gonna get the kids that we want. 210 00:11:29,231 --> 00:11:30,941 Also, you get a personal laptop. 211 00:11:31,024 --> 00:11:33,986 So you can look at porn without having to disable the IP address. 212 00:11:35,153 --> 00:11:36,780 Yeah, and there's that. 213 00:11:39,825 --> 00:11:43,036 Hello. Vista Car Rental, Jennifer speaking. How may I help you? 214 00:11:44,454 --> 00:11:47,499 Thanks for coming in at short notice. 215 00:11:47,583 --> 00:11:52,087 I just think we have a real talent on our hands. 216 00:11:52,713 --> 00:11:54,840 What is it? A hippo? 217 00:11:55,507 --> 00:11:56,508 No, it's a house. 218 00:12:00,679 --> 00:12:03,932 Okay. Okay. 219 00:12:05,976 --> 00:12:08,353 So is this all you wanted? 220 00:12:08,437 --> 00:12:11,064 I mean, I left work early, so-- 221 00:12:11,148 --> 00:12:15,152 Well, the school doesn't see this kind of talent very often. 222 00:12:16,195 --> 00:12:18,155 I mean, we did have a county shot-putter once, 223 00:12:18,238 --> 00:12:22,409 but that was largely a thyroid issue, and she left under a cloud anyway, so. 224 00:12:24,161 --> 00:12:28,165 No, I mean, this is a fish she's done. 225 00:12:29,499 --> 00:12:33,670 She's got real movement in the hair. 226 00:12:35,547 --> 00:12:37,841 Isn't that where she just leant on it? 227 00:12:37,925 --> 00:12:40,260 And all the teachers love her. 228 00:12:41,220 --> 00:12:44,848 Mainly because she doesn't really say much, but that's a gift in itself. 229 00:12:45,724 --> 00:12:49,269 And... her face is always spotless after lunch. 230 00:12:51,438 --> 00:12:54,233 Well, she's obviously a talent. 231 00:12:55,275 --> 00:12:58,487 Maybe we should meet up and put a plan together. 232 00:12:59,279 --> 00:13:01,406 For the talent nurturing. 233 00:13:02,407 --> 00:13:04,284 Sure. Yes. 234 00:13:05,619 --> 00:13:07,162 Drink tomorrow? 235 00:13:07,246 --> 00:13:09,248 We can meet at The Camden Assembly at 6:00. 236 00:13:09,831 --> 00:13:10,832 Right, okay. Yes. 237 00:13:12,251 --> 00:13:15,212 -See you there. -See you there. 238 00:13:19,007 --> 00:13:20,008 Thank you. 239 00:13:22,344 --> 00:13:25,681 Even if you get your new promotion, we can't afford any of these. Look. 240 00:13:26,139 --> 00:13:27,558 Can you not look further out of London? 241 00:13:27,641 --> 00:13:29,226 I've gone down as far as Brighton. Nothing. 242 00:13:29,309 --> 00:13:31,061 -Well, go further. -Well, you can't. 243 00:13:31,144 --> 00:13:32,145 Why? 244 00:13:32,980 --> 00:13:34,398 'Cause that's the sea. 245 00:13:34,481 --> 00:13:35,649 Then France. 246 00:13:36,191 --> 00:13:38,026 Then it starts getting more expensive again. 247 00:13:40,445 --> 00:13:41,905 How's your Albanian? 248 00:14:07,681 --> 00:14:08,682 Hello, Vic. 249 00:14:09,224 --> 00:14:10,601 Socket needed rewiring. 250 00:14:10,684 --> 00:14:14,021 Right. I thought Jason said he'd fixed that. 251 00:14:14,605 --> 00:14:16,398 We have different standards. 252 00:14:19,318 --> 00:14:20,694 New shirt? 253 00:14:21,111 --> 00:14:22,112 Yeah. 254 00:14:22,196 --> 00:14:25,824 Very nice. Snazzy. 255 00:14:25,908 --> 00:14:27,576 Got my job interview today. 256 00:14:28,243 --> 00:14:31,496 They got rid of lever arch files, and the world went to shit. 257 00:14:32,497 --> 00:14:33,582 Yeah. 258 00:14:34,583 --> 00:14:37,419 -Sorry about that. -Not your fault. 259 00:14:38,128 --> 00:14:41,298 Right. Have a nice day. 260 00:14:47,137 --> 00:14:48,805 Oh, my God. He's here. Again. 261 00:14:48,889 --> 00:14:51,558 He's got a couple of things to take care of, then he's gonna go. 262 00:14:51,642 --> 00:14:53,519 -He won't be long. -He's left stuff in the freezer. 263 00:14:53,602 --> 00:14:55,229 And tins. Look. 264 00:14:56,063 --> 00:14:59,024 Oh, my God. What is happening to this flat? 265 00:15:00,067 --> 00:15:01,318 Where are my keys? 266 00:15:03,195 --> 00:15:05,572 Oh, good luck with "Operation Nikki Gets a Promotion Day." 267 00:15:05,656 --> 00:15:07,783 -See? It's clearer, isn't it? -Oh, God, yeah. 268 00:15:07,866 --> 00:15:10,744 Don't forget we've got a viewing on that Mayfield Street place at 6:00. 269 00:15:10,827 --> 00:15:12,704 -Okay. It's definitely three bedrooms? -Yeah. 270 00:15:12,788 --> 00:15:15,082 -How is that in our budget? -Dunno. Maybe it's a murder house. 271 00:15:15,165 --> 00:15:18,460 Fine. It'll have been deep cleaned then, won't it? Okay. 272 00:15:18,877 --> 00:15:19,962 -I love you. -I love you. 273 00:15:20,045 --> 00:15:21,255 Listen, good luck, all right? 274 00:15:22,047 --> 00:15:23,048 You're gonna be great. 275 00:15:23,131 --> 00:15:25,384 -Bye, Vic. -See ya. 276 00:15:32,224 --> 00:15:33,976 All right, I'm gonna finish this, then shoot off. 277 00:15:34,059 --> 00:15:37,104 -All right. -I've got other things to do, you know? 278 00:15:37,187 --> 00:15:39,523 You know you can just pop over and say hello, you know? 279 00:15:39,606 --> 00:15:41,441 And have a chat. You haven't-- 280 00:15:41,525 --> 00:15:42,526 What about? 281 00:15:42,609 --> 00:15:45,529 Well, I don't know. General chat. 282 00:15:50,117 --> 00:15:52,786 -You all right, then? -Yeah. Yeah. 283 00:15:56,123 --> 00:15:58,917 -You? -Yeah. Yeah. 284 00:16:08,343 --> 00:16:10,220 Actually, would you mind having a look at the toaster? 285 00:16:10,304 --> 00:16:12,639 -It's not catching or something. -That'll be a latch release. 286 00:16:13,265 --> 00:16:16,143 -Is that what it is? -Yeah. Probably. 287 00:16:20,147 --> 00:16:22,107 -You heard from your mum then? -No. 288 00:16:22,191 --> 00:16:23,317 She's only been gone, what, two-- 289 00:16:23,400 --> 00:16:25,277 -Nearly three days. -Okay. 290 00:16:25,360 --> 00:16:27,279 Why don't you give her a call? 291 00:16:28,447 --> 00:16:31,825 Nah. It's been a blessing, the quiet. 292 00:16:36,079 --> 00:16:38,790 -All right. I'll leave you to it. -She says she regrets her life. 293 00:16:42,002 --> 00:16:43,754 But I've been her whole life. 294 00:16:44,922 --> 00:16:47,174 I don't think she regrets the things that she's done. 295 00:16:47,257 --> 00:16:50,385 I think that she regrets the things that she hasn't done. You know? 296 00:16:50,969 --> 00:16:53,514 It's about adding things, innit? Not taking away, you know? 297 00:16:53,597 --> 00:16:57,309 I think-- I think you need to-- you need someone who adds things. 298 00:16:57,392 --> 00:16:58,435 -Do I? -Yeah. 299 00:16:58,519 --> 00:17:02,231 Yeah. I think-- I think it's good for you. I think it helps you grow and all that. 300 00:17:03,565 --> 00:17:05,526 It's fun, innit, you know? 301 00:17:05,608 --> 00:17:08,569 Watching someone grow. Change. 302 00:17:10,656 --> 00:17:12,657 'Cause you never know what they're gonna turn into. 303 00:17:16,787 --> 00:17:18,079 All right then, mate. 304 00:17:24,752 --> 00:17:29,633 I started here five years ago as a lowly customer service assistant. 305 00:17:30,342 --> 00:17:32,469 You're still a customer service assistant. 306 00:17:32,553 --> 00:17:34,179 That's correct. 307 00:17:34,263 --> 00:17:38,267 And that gives me a unique insight. Let me give you an example. 308 00:17:39,226 --> 00:17:42,521 Who do we rent cars to? Drivers. 309 00:17:43,480 --> 00:17:46,567 What do drivers want? Cars. 310 00:17:47,401 --> 00:17:50,654 And what do they not have when they call us? Cars. 311 00:17:52,155 --> 00:17:53,490 So how are they getting here? 312 00:17:53,949 --> 00:17:56,994 Do you know how many people have decided not to hire a car with us 313 00:17:57,077 --> 00:18:01,290 when I've told them we don't pick them up or drop them off? Loads. 314 00:18:01,373 --> 00:18:05,210 So much business, lost. Literally thousands of pounds. 315 00:18:05,294 --> 00:18:10,090 -So, the first thing that I would do if-- -Wait. We do pick customers up. 316 00:18:11,633 --> 00:18:13,844 -What? -We offer pickups and drop-offs. 317 00:18:13,927 --> 00:18:16,513 We rolled that out about 18 months ago. Have you... 318 00:18:18,098 --> 00:18:20,225 Have you not been telling people that we do that? 319 00:18:32,905 --> 00:18:33,989 How'd it go? 320 00:18:34,072 --> 00:18:36,909 -Really well. -Yay. 321 00:18:36,992 --> 00:18:39,536 It was tough, but I managed to convince them. 322 00:18:39,620 --> 00:18:40,871 What, to give you the job? 323 00:18:40,954 --> 00:18:42,581 No, to keep my current one. 324 00:18:43,624 --> 00:18:44,958 It was touch and go for a while. 325 00:18:46,168 --> 00:18:48,337 I think my luck is changing. 326 00:18:48,420 --> 00:18:51,298 This could be the start of something really good for me. 327 00:18:52,758 --> 00:18:56,303 Hello. Vista Car Rental, Jen speaking. How may I help you? 328 00:19:12,402 --> 00:19:16,657 All right, let's start. This is Lucy from the Reading branch, and Debbie's from HR. 329 00:19:16,740 --> 00:19:18,992 She has to be here because of Weinstein and that. 330 00:19:20,494 --> 00:19:22,329 We'll just let you make yourself comfortable. 331 00:19:22,412 --> 00:19:23,830 She's fine. We're all fine. 332 00:19:23,914 --> 00:19:27,751 Okay. Why don't you start by telling us why you'd like a move into management? 333 00:19:27,835 --> 00:19:32,756 Yes. Well, as a customer sales executive, 334 00:19:32,840 --> 00:19:35,050 I have extensive sales experience, 335 00:19:35,133 --> 00:19:37,219 an intimate knowledge of the business, 336 00:19:37,302 --> 00:19:39,596 a good relationship with existing clients. 337 00:19:39,680 --> 00:19:41,932 I work well as a team, 338 00:19:42,015 --> 00:19:46,103 but you know, also as an individual. 339 00:19:48,605 --> 00:19:50,065 Sorry. 340 00:19:51,400 --> 00:19:54,945 Oh, my God. No, I don't know what I'm talking about. 341 00:19:57,739 --> 00:20:00,534 I-- I hate all that. I'm just-- 342 00:20:00,617 --> 00:20:02,452 I'm just gonna talk normally. 343 00:20:03,704 --> 00:20:06,331 I'm not a customer sales executive. I work on the phones. 344 00:20:06,415 --> 00:20:07,749 There's nothing wrong with that, 345 00:20:07,833 --> 00:20:10,919 but I've-- I've got some really good ideas, Terry. 346 00:20:11,003 --> 00:20:13,422 And no, I-- I've not much management experience, 347 00:20:13,505 --> 00:20:16,967 but Richard has an MBA, and his computer's been on for five straight years 348 00:20:17,050 --> 00:20:18,760 because he doesn't know how to log back in. So... 349 00:20:18,844 --> 00:20:21,388 You know, I mean, where has that got you? 350 00:20:21,972 --> 00:20:24,850 Right. First, we've got to-- 351 00:20:25,601 --> 00:20:27,644 We've got to change the hall music, Terry. 352 00:20:27,728 --> 00:20:29,521 Everyone's complaining about it. 353 00:20:29,605 --> 00:20:32,191 Why don't we provide car seats for children 354 00:20:32,274 --> 00:20:34,359 and do pickups on a Sunday evening? 355 00:20:36,361 --> 00:20:40,282 Stop being horrible to our customers. Just let scratches go. 356 00:20:40,365 --> 00:20:42,701 Stop cheating people on the extra cover. 357 00:20:42,784 --> 00:20:47,623 And do not-- Do not launch a promotion on a Monday, 358 00:20:47,706 --> 00:20:50,709 'cause half the sales are 23, and they're off with hangovers. 359 00:20:50,792 --> 00:20:51,960 You don't know stuff like this 360 00:20:52,044 --> 00:20:54,213 unless you've been out there for eight years, Terry. 361 00:20:54,296 --> 00:20:56,590 What's your view on the sustainability report? 362 00:20:56,673 --> 00:20:58,008 Have you got the... 363 00:20:59,384 --> 00:21:01,637 -Where's the... -It's in the shared folder on the G drive. 364 00:21:01,720 --> 00:21:03,222 What? 365 00:21:03,931 --> 00:21:06,058 -On the desktop. -Right. 366 00:21:07,392 --> 00:21:10,354 -No. On your computer. -Jeez. 367 00:21:10,979 --> 00:21:14,483 God. They got rid of lever arch files, and the world went to shit. 368 00:21:15,108 --> 00:21:17,861 -Yes. Thank you. -Yeah. 369 00:21:22,991 --> 00:21:24,493 Did they say when you might hear? 370 00:21:24,576 --> 00:21:27,871 Ages. Honestly, Jase, I'm just glad I didn't embarrass myself. 371 00:21:28,539 --> 00:21:30,374 It's not very "us" around here, is it, Nik? 372 00:21:30,457 --> 00:21:32,751 I mean, it's a bit coconut latte-ey. 373 00:21:33,252 --> 00:21:36,129 I looked it up, and no one's been stabbed here since 2016. 374 00:21:36,213 --> 00:21:38,924 I mean, that's just weird. You want a stabbin' every six months. 375 00:21:39,007 --> 00:21:40,676 Otherwise, the house prices spiral. 376 00:21:40,759 --> 00:21:43,929 No, I love it. Camden's so grubby. 377 00:21:44,012 --> 00:21:45,931 I'd love our kids to be able to walk to school 378 00:21:46,014 --> 00:21:48,642 without being offered weed or knockoff trainers. 379 00:21:48,725 --> 00:21:50,310 -You talking about Sneaky Steve? -Yes. 380 00:21:50,394 --> 00:21:53,146 That guy's a legend. He can get you literally any shoe you want. 381 00:21:53,230 --> 00:21:55,649 Yeah, but where is he getting them from? That's my question. 382 00:21:55,732 --> 00:21:57,776 'Cause they're not new. 383 00:21:57,860 --> 00:21:59,903 My Reebok Classic had a sock in it. 384 00:22:01,029 --> 00:22:03,323 And our flat's literally falling apart. 385 00:22:03,407 --> 00:22:05,033 -God, it is nice, isn't it? -Yeah. 386 00:22:12,708 --> 00:22:13,834 -Hello, mate. -Hello. 387 00:22:13,917 --> 00:22:14,918 -Hello. -Nikki. 388 00:22:15,002 --> 00:22:16,628 -Yes, Nikki. Yes. -Jason. What's your name? 389 00:22:16,712 --> 00:22:18,088 -Toby. -Hello, Toby. How are ya? 390 00:22:31,685 --> 00:22:33,437 -Hello. -Hiya. 391 00:22:35,439 --> 00:22:37,649 -I-- I'm not coming. -What? 392 00:22:38,275 --> 00:22:40,611 -I'm not coming. -But you're here. 393 00:22:40,694 --> 00:22:43,113 Yeah. But just to tell you I'm not coming. 394 00:22:43,697 --> 00:22:46,658 -Okay. -I'm here physically but not morally. 395 00:22:47,284 --> 00:22:48,619 Okay. 396 00:22:49,369 --> 00:22:51,580 Because we're not gonna talk about Raina, are we? 397 00:22:51,663 --> 00:22:53,123 I mean, we both know. 398 00:22:53,874 --> 00:22:56,001 I've spoken 50 words to you. 399 00:22:57,127 --> 00:23:00,130 I don't even know you. I don't even know why I'm here. 400 00:23:00,214 --> 00:23:01,465 Well, I didn't think you were. 401 00:23:02,424 --> 00:23:04,843 And they were nice words. 402 00:23:07,012 --> 00:23:08,680 Yeah. I'm gonna go. 403 00:23:09,348 --> 00:23:10,849 -Okay. -Okay. 404 00:23:12,476 --> 00:23:13,810 See you. 405 00:23:15,938 --> 00:23:18,065 Yeah, I'm definitely going. 406 00:23:28,408 --> 00:23:31,620 -So, where are you guys? -Camden. 407 00:23:31,703 --> 00:23:33,664 -Camden way, yeah. -Yeah. It's nice, but, you know. 408 00:23:33,747 --> 00:23:37,376 Yeah. I mean, it's supposed to be up-and-coming, isn't it? 409 00:23:37,459 --> 00:23:40,796 But there's still only one bank and about 12 places to buy a bong. 410 00:23:40,879 --> 00:23:42,381 Right, yeah. 411 00:23:43,590 --> 00:23:45,384 This is lovely. 412 00:23:45,467 --> 00:23:46,468 Wow. 413 00:23:46,552 --> 00:23:48,929 As you can see, nearly an en-suite, which is good. 414 00:23:49,012 --> 00:23:52,474 And good storage. And the garden's south-facing. 415 00:23:52,558 --> 00:23:54,476 Oh, wow. 416 00:23:54,560 --> 00:23:56,353 Do you guys have a garden yourselves? 417 00:23:56,436 --> 00:23:58,897 No, no. We did have a window box, though. 418 00:23:58,981 --> 00:24:00,899 But it got away from us. 419 00:24:00,983 --> 00:24:02,818 Okay. I'll let you guys have a look around. 420 00:24:02,901 --> 00:24:04,403 -All right, mate. -Make yourselves at home. 421 00:24:04,486 --> 00:24:06,154 -Nice one. Thanks very much. -Thank you. 422 00:24:09,157 --> 00:24:10,868 Oh, my God. 423 00:24:16,832 --> 00:24:18,292 Bloody hell. 424 00:24:23,463 --> 00:24:25,674 -We love it. -It sounds terrific, doesn't it? 425 00:24:25,757 --> 00:24:28,635 Amazing. Well, we're looking to move out as soon as. 426 00:24:28,719 --> 00:24:31,513 -So, I'll let the estate agent know. -All right. Fantastic. 427 00:24:31,597 --> 00:24:32,764 Perfect. You can meet the others. 428 00:24:32,848 --> 00:24:34,266 -The others? -What you mean? 429 00:24:34,349 --> 00:24:35,517 -Yo. -Hey, how you? 430 00:24:35,601 --> 00:24:36,602 -Hello. Hi. -You all right? 431 00:24:36,685 --> 00:24:39,354 This is Nikki and Jason. They are taking the room. 432 00:24:39,438 --> 00:24:40,439 The room? 433 00:24:40,522 --> 00:24:42,900 Yay! Yes, come. Come live with us. 434 00:24:42,983 --> 00:24:44,193 -It's really nice. -"The room." 435 00:24:44,276 --> 00:24:45,819 Apart from the lock on the downstairs bathroom doesn't work. 436 00:24:45,903 --> 00:24:47,070 I didn't know it was just a room. 437 00:24:47,154 --> 00:24:48,780 So you just have to sing while you're in there. 438 00:24:50,949 --> 00:24:52,618 -Cheers, mate. We'll be in touch. -Yeah. 439 00:24:52,701 --> 00:24:54,369 -Thank you. -Yeah, speak soon. 440 00:24:54,453 --> 00:24:56,121 -Yeah, bye. -Yeah, lovely. See ya. 441 00:24:57,331 --> 00:24:58,749 Why didn't you read the whole advert? 442 00:24:58,832 --> 00:25:00,876 I saw the word "beautiful" and jumped straight to the pictures. 443 00:25:00,959 --> 00:25:02,294 Just like everyone else does. 444 00:25:02,753 --> 00:25:06,465 Toby. I mean, what sort of name is Toby? Of all the names you could pick. Toby? 445 00:25:06,548 --> 00:25:08,509 -I stole a guava. -What? Why? 446 00:25:08,592 --> 00:25:10,886 -Because he slagged off Camden. -You slagged off Camden. 447 00:25:10,969 --> 00:25:13,388 Yes, I'm allowed to slag off Camden. It's where I live. 448 00:25:13,472 --> 00:25:14,890 Okay. 449 00:25:19,686 --> 00:25:21,480 -Need any gear, guys? -No, thanks. 450 00:25:21,563 --> 00:25:23,023 But thank you for asking. 451 00:25:23,106 --> 00:25:24,691 All right, guys. Fancy new trainers? 452 00:25:24,775 --> 00:25:26,109 Read the room, Steve. 453 00:25:26,193 --> 00:25:27,194 Any gear, guys? 454 00:25:29,154 --> 00:25:31,657 Yes, bro. Yeah, new kicks, new kicks. 455 00:25:44,545 --> 00:25:46,004 It's not the same, is it? 456 00:25:46,088 --> 00:25:47,089 No. 457 00:25:48,173 --> 00:25:49,383 It's better. 458 00:25:50,467 --> 00:25:51,677 It's a home. 459 00:26:13,615 --> 00:26:15,033 Jason? 460 00:26:20,205 --> 00:26:23,625 Oh, my-- What? 461 00:26:27,421 --> 00:26:30,716 -What-- What's he gone and done? -He's made a third bedroom. 462 00:26:32,301 --> 00:26:34,720 Jason, this is unbelievable. 463 00:26:36,346 --> 00:26:37,556 -Look. Nikki, Nikki, look. -Yeah? 464 00:26:37,639 --> 00:26:40,142 He's got some little handles for their little hands. 465 00:26:40,225 --> 00:26:41,518 Stop it. 466 00:26:43,395 --> 00:26:45,564 This is the maddest... 467 00:26:46,398 --> 00:26:48,650 and the sweetest thing. 468 00:26:50,527 --> 00:26:52,779 -Is it even possible? -Well, I dunno. 469 00:26:54,198 --> 00:26:57,284 It's a three-bedroom flat. Kind of. 470 00:26:58,619 --> 00:27:01,371 -What's the landlord gonna have to-- -Let's not, let's not. 471 00:27:01,914 --> 00:27:04,333 Let's just enjoy it for tonight, Jase. 472 00:27:07,419 --> 00:27:08,504 My God.