1
00:00:09,343 --> 00:00:10,511
[Jason] Go on, tear it up.

2
00:00:13,263 --> 00:00:15,349
- [Nikki] Mmm.
- Oh, my God. I love them.

3
00:00:15,432 --> 00:00:16,975
- [chuckles] Yay.
- They're so cool.

4
00:00:17,059 --> 00:00:19,561
Well, we got the idea for 'em
when you sent us that email saying,

5
00:00:19,645 --> 00:00:21,772
- "Buy us these exact trainers."
- [Nikki chuckles]

6
00:00:21,855 --> 00:00:24,316
- Thank you. [chuckles]
- Happy birthday, my love. [chuckles]

7
00:00:25,108 --> 00:00:26,109
- We love you.
- Thanks.

8
00:00:26,193 --> 00:00:27,653
- I'm gonna go try 'em on.
- Happy birthday.

9
00:00:27,736 --> 00:00:28,987
[Nikki] Yes, go on. [chuckles]

10
00:00:31,573 --> 00:00:34,034
"Happy birthday. Regards, Jason."

11
00:00:34,660 --> 00:00:37,829
You know my policy. You choose a phrase,
you stick with it your whole life.

12
00:00:37,913 --> 00:00:39,206
- No exceptions.
- [Nikki chuckles]

13
00:00:39,289 --> 00:00:41,750
See, you save yourself hours of trouble
doing that, trust me.

14
00:00:41,834 --> 00:00:43,252
- So smart.
- Yes, mate.

15
00:00:43,877 --> 00:00:46,004
All right, then I am off to Barnet.

16
00:00:46,088 --> 00:00:47,506
Oh, yeah. Your placement?

17
00:00:47,589 --> 00:00:49,174
Yeah, I'm actually
really looking forward to it.

18
00:00:49,258 --> 00:00:50,759
- Yeah?
- I'm so sick of all these textbooks.

19
00:00:50,843 --> 00:00:53,762
I wanna get out there in the real world
and actually make a difference.

20
00:00:53,846 --> 00:00:55,055
- You know?
- What's the case?

21
00:00:55,138 --> 00:00:57,266
- She is a woman with hoarding disorder.
- Ooh.

22
00:00:57,349 --> 00:00:59,142
Yeah, I mean, trust me,
you give me an hour with her,

23
00:00:59,226 --> 00:01:01,311
I'll have her house looking
like a Danish architect's.

24
00:01:01,395 --> 00:01:03,981
No, don't just barge in there thinking
you can fix everything.

25
00:01:04,063 --> 00:01:08,277
J, sometimes you move through the world
in a very masculine way.

26
00:01:08,360 --> 00:01:10,153
Oh, thanks. That's kind.

27
00:01:10,779 --> 00:01:11,822
Right.

28
00:01:12,906 --> 00:01:15,826
Where is Vic? He's supposed to be
giving Princess her first driving lesson.

29
00:01:15,909 --> 00:01:17,035
- I'm gonna give him a call.
- Oh.

30
00:01:17,119 --> 00:01:19,288
- See where he is.
- [Nikki clears throat]

31
00:01:20,205 --> 00:01:21,373
[line ringing]

32
00:01:21,456 --> 00:01:23,375
- Hello?
- [PA] Hello, Victor Ross Handyman.

33
00:01:23,458 --> 00:01:26,461
The number one rated handyman business
in North London and West Essex.

34
00:01:26,545 --> 00:01:28,714
- Who am I talking to?
- This is Doreen speaking.

35
00:01:29,339 --> 00:01:32,301
- All right, Doreen. Who are you, love?
- [Doreen] I'm Victor's PA.

36
00:01:32,384 --> 00:01:35,470
Yeah, so, we're… we're just… we're trying
to get in contact with Vic, Doreen.

37
00:01:35,554 --> 00:01:36,763
[Doreen] Yeah. Do you have our app?

38
00:01:36,847 --> 00:01:38,849
Your app? No.

39
00:01:38,932 --> 00:01:41,768
[Doreen] By far the easiest way
to contact us is through the app.

40
00:01:41,852 --> 00:01:43,270
- Right. Okay.
- All right. Okay.

41
00:01:43,353 --> 00:01:44,396
I'll just pop you on hold.

42
00:01:44,479 --> 00:01:46,481
- Thanks, Doreen.
- What is happening?

43
00:01:46,565 --> 00:01:48,525
- Mmm, what do you think?
- Ooh! Yeah.

44
00:01:48,609 --> 00:01:50,485
- [Jason] Lovely.
- [Princess] They're nice, aren't they?

45
00:01:50,569 --> 00:01:53,322
- Granddad said he's just parking the car.
- How've you gotten on the phone to him?

46
00:01:53,405 --> 00:01:55,407
- I'm on hold.
- Yeah, you gotta go through the app.

47
00:01:55,490 --> 00:01:56,617
- Obviously.
- Unbelievable.

48
00:01:56,700 --> 00:01:58,368
- [doorbell rings]
- Oh, he's here.

49
00:01:59,745 --> 00:02:02,039
Oh, yeah. [scoffs]
Completely forgot about this.

50
00:02:02,122 --> 00:02:06,210
Um, Kerry from the office is playing
a gig this afternoon.

51
00:02:06,293 --> 00:02:07,669
I-I mean, I'm sure it'll be rubbish,

52
00:02:07,753 --> 00:02:10,589
but I should probably go
and support Kerry.

53
00:02:10,672 --> 00:02:12,925
- Yeah, lovely. I'm up for that, yeah.
- Oh, yeah.

54
00:02:13,008 --> 00:02:16,094
But you're not gonna be too busy, uh,
with your, um, work placement?

55
00:02:16,178 --> 00:02:17,930
No. No, no, my placement…

56
00:02:18,013 --> 00:02:19,681
- I should be finished by then.
- Yeah? Oh.

57
00:02:20,265 --> 00:02:21,892
- Great.
- [door closes]

58
00:02:23,519 --> 00:02:25,229
- Hiya.
- Oh, yep, there he is.

59
00:02:25,312 --> 00:02:27,606
- Who's this Doreen, then?
- My PA?

60
00:02:27,689 --> 00:02:29,775
Your PA? How long have you had a PA?

61
00:02:29,858 --> 00:02:32,027
Well, I'm not sure
of the exact start date,

62
00:02:32,110 --> 00:02:34,071
but can you check with Doreen?

63
00:02:34,154 --> 00:02:36,365
- No.
- All right, let's just go.

64
00:02:36,448 --> 00:02:40,118
Oh, Granddad, do you have time to take me
to this beauty place after our lesson?

65
00:02:40,202 --> 00:02:42,120
Me and Kat are getting birthday facials.

66
00:02:42,204 --> 00:02:43,539
- Yeah, should be fine.
- Thanks.

67
00:02:43,622 --> 00:02:45,290
But you should run
these things past Doreen.

68
00:02:45,374 --> 00:02:46,583
I'm gonna shoot off myself.

69
00:02:46,667 --> 00:02:47,668
- All right?
- Oh. Listen. Uh…

70
00:02:47,751 --> 00:02:50,629
If things change later and you can't
make it, honestly, it's fine.

71
00:02:50,712 --> 00:02:52,589
No, I wanna… I wanna go.
I'm looking forward to it. Yeah.

72
00:02:52,673 --> 00:02:55,259
You've been speaking so much about
this Kerry, it'd be nice to meet her.

73
00:02:55,342 --> 00:02:57,177
- Put a name to a face, hey. All right.
- Ah.

74
00:02:57,261 --> 00:02:59,763
- Love you. Bye, wish me luck.
- Yeah, I love you. Bye.

75
00:02:59,847 --> 00:03:00,848
[door opens]

76
00:03:02,224 --> 00:03:03,267
[door closes]

77
00:03:08,689 --> 00:03:10,065
[groans]

78
00:03:28,625 --> 00:03:33,630
Okay, so this is Harriet James.
73-year-old compulsive hoarder.

79
00:03:33,714 --> 00:03:35,007
- Right.
- Neighbors have complained

80
00:03:35,090 --> 00:03:37,009
about the hygiene and fire risk.

81
00:03:37,092 --> 00:03:40,387
This is our, uh, ooh, sixth visit.
So, early days.

82
00:03:40,470 --> 00:03:42,848
Okay, um, I've been really looking forward
to this, I've got to say.

83
00:03:42,931 --> 00:03:44,975
It is such a rewarding job.

84
00:03:45,058 --> 00:03:47,477
Yeah, sometimes all I wanna do is sing.

85
00:03:47,561 --> 00:03:50,063
[chuckles] Um, sorry.

86
00:03:50,147 --> 00:03:51,899
- Just, um, before we go in.
- Mm-hmm.

87
00:03:51,982 --> 00:03:54,902
If you've got any tips for me
to help make me a better social worker,

88
00:03:54,985 --> 00:03:56,653
I'd really appreciate it.

89
00:04:01,033 --> 00:04:03,285
- Ooh. If they offer you a drink…
- Well… Mmm.

90
00:04:03,368 --> 00:04:06,246
- …ask for black coffee. Never milk.
- No.

91
00:04:06,330 --> 00:04:07,664
And watch the water boil.

92
00:04:07,748 --> 00:04:08,874
- Watch it.
- Yeah.

93
00:04:08,957 --> 00:04:10,584
I won't write that down.

94
00:04:12,169 --> 00:04:15,088
- All right. So we'll be in and out.
- [doorbell rings]

95
00:04:15,172 --> 00:04:17,423
'Cause I need to get back
to Saving Lives on the Front Line.

96
00:04:17,507 --> 00:04:18,926
Of course. Of course you do, yeah. Wow.

97
00:04:19,009 --> 00:04:21,220
You're… You're amazing.
I just… I just wanted to tell you that.

98
00:04:21,303 --> 00:04:24,139
It's a reality show I'm watching
on my phone about Australian firefighters.

99
00:04:24,223 --> 00:04:25,807
- Yeah, sounds good.
- Yeah.

100
00:04:27,351 --> 00:04:30,062
Uh, hello, Harriet, it's Chrissy again.

101
00:04:30,145 --> 00:04:32,898
[chuckles] Yeah. Oh, uh,
I've got a man with me today.

102
00:04:32,981 --> 00:04:34,358
What man? I don't want a man.

103
00:04:34,441 --> 00:04:37,152
No, none of us do.
But we, uh, make the best of it.

104
00:04:37,778 --> 00:04:38,987
He's a bit of an eager beaver.

105
00:04:39,071 --> 00:04:40,739
So at least
he'll be at home with the damp.

106
00:04:41,698 --> 00:04:44,493
- Shall I take my shoes off, Harriet?
- No, best keep those on.

107
00:04:44,576 --> 00:04:46,161
- [stammers] Keep 'em on?
- Yeah. Mmm.

108
00:04:46,245 --> 00:04:48,330
- Oh, yeah. Yeah.
- Right, in we go. [chuckles]

109
00:04:48,413 --> 00:04:49,748
- [Jason] Yeah.
- [Chrissy] Thank you.

110
00:04:49,831 --> 00:04:51,500
- No, I'm coming in too, Harriet.
- No, thank you.

111
00:04:51,583 --> 00:04:53,293
Harriet. Yeah, sorry. Excuse me.

112
00:05:05,514 --> 00:05:06,682
[clicks tongue]

113
00:05:16,650 --> 00:05:17,985
- [Kerry] Nikki!
- [keyboard clicks]

114
00:05:18,068 --> 00:05:20,028
- You okay?
- Yeah.

115
00:05:20,112 --> 00:05:23,156
I've just heard the lawyers are officially
dropping Honduras as a destination.

116
00:05:23,240 --> 00:05:26,535
Yeah. Sorry about that. [chuckles]

117
00:05:26,618 --> 00:05:29,538
- Really thought it was a good idea.
- You weren't to know.

118
00:05:30,747 --> 00:05:32,374
Any word on the hostages?

119
00:05:32,457 --> 00:05:34,084
We'll know more when the embassy opens.

120
00:05:34,710 --> 00:05:36,962
- Right. [exhales sharply]
- Hey, it was worth a go.

121
00:05:37,045 --> 00:05:38,046
[chuckles]

122
00:05:38,130 --> 00:05:39,923
The botanical gardens are very nice.

123
00:05:40,007 --> 00:05:41,091
- They are.
- Yeah.

124
00:05:41,175 --> 00:05:42,718
[chuckling]

125
00:05:43,802 --> 00:05:45,304
Oh, you're still up for coming later?

126
00:05:45,387 --> 00:05:47,639
Yes. Yeah, yeah, of course. [chuckles]

127
00:05:48,348 --> 00:05:49,850
- See you there.
- Yeah, see you there.

128
00:05:49,933 --> 00:05:52,019
Wouldn't miss it. [chuckles]

129
00:06:05,365 --> 00:06:06,950
- [beeping]
- [Nikki groans]

130
00:06:07,034 --> 00:06:08,327
[exhales sharply]

131
00:06:10,746 --> 00:06:11,872
[pedestrian shouting]

132
00:06:11,955 --> 00:06:13,248
Has he gone?

133
00:06:14,958 --> 00:06:16,001
Yeah.

134
00:06:17,211 --> 00:06:19,922
- He was very angry, wasn't he?
- Yeah.

135
00:06:20,506 --> 00:06:23,008
People that angry
really should not be on the road.

136
00:06:23,759 --> 00:06:24,968
Well, he was on the pavement.

137
00:06:26,220 --> 00:06:27,513
Not by the end.

138
00:06:27,596 --> 00:06:29,932
- He was trying to avoid getting hit.
- And he did.

139
00:06:30,015 --> 00:06:32,643
I just feel like that should
be everyone's main takeaway.

140
00:06:38,065 --> 00:06:39,066
[sighs]

141
00:06:39,733 --> 00:06:43,654
Okay, Kat still hasn't replied.
I guess she'll just meet me in there.

142
00:06:44,530 --> 00:06:47,324
Okay, well, um, I'll just wait here.

143
00:06:47,824 --> 00:06:49,284
What, you're just gonna sit here?

144
00:06:50,953 --> 00:06:52,120
- Yeah.
- No, but we're…

145
00:06:52,204 --> 00:06:53,413
we're getting facials and manicures.

146
00:06:53,497 --> 00:06:55,415
We'll probably be, like,
a couple of hours at least.

147
00:06:55,499 --> 00:06:57,000
I'll be here.

148
00:06:57,084 --> 00:06:58,335
[stammers] Okay.

149
00:06:58,418 --> 00:07:00,754
- Are you gonna put the radio on?
- No.

150
00:07:00,838 --> 00:07:03,507
- Well, do you have a book?
- No.

151
00:07:03,590 --> 00:07:06,718
So you're just gonna sit here,
staring ahead?

152
00:07:06,802 --> 00:07:08,011
Yeah.

153
00:07:08,762 --> 00:07:09,763
Are you sad?

154
00:07:11,431 --> 00:07:12,432
I'm perfectly content.

155
00:07:12,516 --> 00:07:14,101
Well, how am I supposed to enjoy myself

156
00:07:14,184 --> 00:07:15,978
when I know
that you're just out here staring?

157
00:07:16,061 --> 00:07:18,480
Well, I put a satsuma in the glove box.

158
00:07:19,189 --> 00:07:21,066
I'll have that in 40 minutes or so.

159
00:07:21,149 --> 00:07:22,401
Well, that will break it up, yeah.

160
00:07:22,484 --> 00:07:23,861
Yeah.

161
00:07:39,751 --> 00:07:43,755
Okay, babe,
if I could just get your autograph

162
00:07:43,839 --> 00:07:45,924
on this support plan here.

163
00:07:46,008 --> 00:07:48,677
- No, I won't sign this.
- Right you are.

164
00:07:48,760 --> 00:07:53,557
In that case, if I could get you
to sign this form,

165
00:07:53,640 --> 00:07:55,475
uh, confirming that
you won't sign that form.

166
00:07:55,559 --> 00:07:58,979
And then this one confirming
that we've had this conversation.

167
00:07:59,062 --> 00:08:00,731
- [Harriet] Mm-hmm.
- All right.

168
00:08:04,860 --> 00:08:05,861
There we are.

169
00:08:05,944 --> 00:08:11,241
Thank you very much. All right,
this is your copy. There you go.

170
00:08:11,867 --> 00:08:14,411
- Thank you.
- This is my copy.

171
00:08:14,494 --> 00:08:16,330
All right. Okay.

172
00:08:16,413 --> 00:08:19,416
So, um, enjoy the rest of your day.

173
00:08:22,002 --> 00:08:23,504
Sorry, what… what's happening?

174
00:08:24,463 --> 00:08:27,299
Sorry, why… why are we leaving?
We haven't done anything yet.

175
00:08:27,382 --> 00:08:29,468
No, well, she didn't sign the form.

176
00:08:29,551 --> 00:08:32,304
No, but what are we gonna do
to get it all sorted out?

177
00:08:32,386 --> 00:08:35,515
Once she refuses to sign two more times,
we will offer therapeutic options,

178
00:08:35,599 --> 00:08:36,642
which she will refuse.

179
00:08:36,725 --> 00:08:39,144
And once we've exhausted that,
we will document it all

180
00:08:39,227 --> 00:08:41,647
along with an incident report
and safeguarding judgment.

181
00:08:41,730 --> 00:08:43,565
We will then devise a support plan,

182
00:08:43,649 --> 00:08:46,610
a new one, and get that signed off
by a supervising social worker.

183
00:08:46,693 --> 00:08:48,111
Right. Okay.

184
00:08:49,238 --> 00:08:51,156
Are we sure that all this stuff
isn't just our forms?

185
00:08:51,240 --> 00:08:53,575
Maybe this house was empty
before we started coming.

186
00:08:53,659 --> 00:08:56,161
Hey, look, let's go in there,
have another go.

187
00:08:56,245 --> 00:08:58,997
Hey, I've been reading lots of,
um, case studies about hoarders…

188
00:08:59,081 --> 00:09:00,791
Oh, you have? Why didn't you say?

189
00:09:00,874 --> 00:09:02,334
I'll just leave you to it then, shall I?

190
00:09:02,417 --> 00:09:03,502
- And I'll head off.
- No.

191
00:09:03,585 --> 00:09:06,505
There is always a trauma
at the heart of it.

192
00:09:06,588 --> 00:09:10,634
And if we can figure out what that is,
then we can help her.

193
00:09:10,717 --> 00:09:12,261
Plus, I've just acclimatized to the smell.

194
00:09:12,344 --> 00:09:15,264
And if we leave now, I'll have
to get used to it again next time, so…

195
00:09:15,347 --> 00:09:17,349
- No.
- Harriet.

196
00:09:19,726 --> 00:09:20,811
[exhales sharply]

197
00:09:21,436 --> 00:09:24,064
The Atlantic was never a place
I could thrive.

198
00:09:24,147 --> 00:09:26,859
You know, the ocean's a dead zone,
culturally speaking.

199
00:09:27,484 --> 00:09:29,194
But now you wanna cross a desert?

200
00:09:29,278 --> 00:09:32,281
The Atacama, yes. On horseback.

201
00:09:32,364 --> 00:09:33,740
Have you learned nothing?

202
00:09:34,283 --> 00:09:35,534
Au contraire.

203
00:09:35,617 --> 00:09:38,120
I failed to cross an ocean.
What is the opposite of an ocean?

204
00:09:38,203 --> 00:09:40,873
Will you stop just trying to cross things?

205
00:09:40,956 --> 00:09:42,499
It's not gonna interfere
with my leather work,

206
00:09:42,583 --> 00:09:44,418
- if that's what you're worried about.
- Okay, stop.

207
00:09:44,501 --> 00:09:48,005
Scott, you have to just stop.
I can't take it anymore.

208
00:09:48,088 --> 00:09:51,049
I can't take any more projects.
I have had enough.

209
00:09:51,133 --> 00:09:52,384
What do you mean?

210
00:09:52,467 --> 00:09:53,886
This isn't the way to the park,
by the way.

211
00:09:53,969 --> 00:09:55,596
I'm not taking you to the park.

212
00:09:56,180 --> 00:09:58,140
I have a new project for you.

213
00:09:58,223 --> 00:10:02,144
And I think that if you commit to it,
fully commit to it,

214
00:10:02,227 --> 00:10:07,149
it will improve the lives of the people
around you in immeasurable ways.

215
00:10:07,774 --> 00:10:08,817
What is it?

216
00:10:10,694 --> 00:10:13,155
So, Scott, what brings you to therapy?

217
00:10:14,323 --> 00:10:15,324
My wife.

218
00:10:21,872 --> 00:10:24,124
Hello? Oh, there she is.

219
00:10:24,208 --> 00:10:26,084
I'm still not signing your forms.

220
00:10:26,168 --> 00:10:29,296
Let's forget about the forms, eh?
Let's just…

221
00:10:31,632 --> 00:10:33,008
have a little chat, shall we?

222
00:10:33,842 --> 00:10:35,219
You and me, huh?

223
00:10:35,302 --> 00:10:37,471
Look, I understand.

224
00:10:37,554 --> 00:10:40,724
I know how tough this is.
I really do, but…

225
00:10:41,433 --> 00:10:43,977
[screams] He touched me! That's assault.

226
00:10:44,061 --> 00:10:45,687
- Yeah, just getting a form--
- No more bloody forms!

227
00:10:45,771 --> 00:10:47,689
It wasn't assault.
Come on, you know it wasn't.

228
00:10:47,773 --> 00:10:49,358
- I think you're in pain.
- I am, yes!

229
00:10:49,441 --> 00:10:52,110
No, not your hand. Emotional pain.

230
00:10:52,194 --> 00:10:54,821
- Who is this twat?
- He's… He's read a book.

231
00:10:54,905 --> 00:10:57,449
Look, we're concerned
that there are some issues, right?

232
00:10:57,533 --> 00:11:00,369
[stammering] As pertains
to your health and well-being.

233
00:11:00,452 --> 00:11:03,956
And when they're taken collectively,
Harriet, along with some rather…

234
00:11:04,039 --> 00:11:06,375
Oh, for the love of God, I'm 73.
When will you people

235
00:11:06,458 --> 00:11:08,794
- just get on with it?
- You've got too much stuff in your house!

236
00:11:08,877 --> 00:11:10,462
- Says who?
- Well, your neighbor, for one.

237
00:11:10,546 --> 00:11:12,464
Well, if it's that side,
I'd like to complain about her.

238
00:11:12,548 --> 00:11:13,674
She's huge, the woman.

239
00:11:13,757 --> 00:11:15,509
I can't really get involved
with that sort of thing, can we?

240
00:11:15,592 --> 00:11:18,011
Why not? Talk about health and well-being.

241
00:11:18,095 --> 00:11:19,638
Look, I'll tell you what…
I'll tell you what.

242
00:11:19,721 --> 00:11:22,683
Why don't we just clear a bit of a…

243
00:11:22,766 --> 00:11:25,060
- a bit of gangway here, right?
- Don't… I wouldn't…

244
00:11:25,143 --> 00:11:27,104
So, I would feel a lot better
leaving this place

245
00:11:27,187 --> 00:11:30,649
knowing that if there was an emergency,
then you'd be able to get in and out.

246
00:11:30,732 --> 00:11:32,484
- I'm just gonna put this here.
- [Harriet sighs]

247
00:11:32,568 --> 00:11:33,569
[chuckles]

248
00:11:37,865 --> 00:11:38,866
Ah, okay.

249
00:11:39,908 --> 00:11:40,993
All sorted, then?

250
00:11:42,119 --> 00:11:43,120
[phone rings]

251
00:11:43,203 --> 00:11:45,414
Oh, sorry, I just… I actually, um…

252
00:11:45,497 --> 00:11:47,583
I need to take this. This is…
I'll just be quick.

253
00:11:47,666 --> 00:11:48,792
Hello?

254
00:11:48,876 --> 00:11:51,461
Hi, it's me. Um… [sucks teeth]

255
00:11:51,545 --> 00:11:53,130
I'm just calling,

256
00:11:53,213 --> 00:11:56,466
um, because I wanted
to tell you something, um,

257
00:11:56,550 --> 00:11:58,468
before you meet Kerry.

258
00:11:58,552 --> 00:12:00,137
Babe, sorry, I can't really talk.

259
00:12:00,220 --> 00:12:03,390
But I don't think I'm going to be able
to make the gig, I'm afraid.

260
00:12:04,558 --> 00:12:05,601
Oh, okay.

261
00:12:06,768 --> 00:12:07,936
Oh, that's a shame.

262
00:12:08,687 --> 00:12:10,314
Um… [clicks tongue, stammers]

263
00:12:10,397 --> 00:12:11,899
How come? Is everything okay?

264
00:12:11,982 --> 00:12:14,526
Taking slightly longer than I thought.
Having a bit of a nightmare.

265
00:12:14,610 --> 00:12:17,029
[Nikki] Oh, really? [chuckles]
Like, no positives at all?

266
00:12:19,072 --> 00:12:21,825
Well, Nelson Mandela's free.

267
00:12:24,995 --> 00:12:29,374
And then I learned
to fly the Cessna 172 Skyhawk,

268
00:12:29,458 --> 00:12:32,211
which is a, uh, single-engine,
fixed-wing aircraft.

269
00:12:32,294 --> 00:12:35,756
And during that time,
I discovered it only takes six weeks

270
00:12:35,839 --> 00:12:38,675
to become a fully accredited
scuba instructor, so--

271
00:12:38,759 --> 00:12:40,344
And why do you think you did all this?

272
00:12:40,427 --> 00:12:43,972
Oh, I mean, I've just…
I've always had lots of hobbies.

273
00:12:44,056 --> 00:12:46,016
That's just who I am.

274
00:12:46,099 --> 00:12:49,102
And who is that, Scott? Who are you?

275
00:12:49,186 --> 00:12:52,773
I think as you can probably tell,
I am many things. [chuckles]

276
00:12:52,856 --> 00:12:56,276
Uh, I, uh, I am a poet. Uh, a sculptor.

277
00:12:56,360 --> 00:12:59,530
I sculpt to NVQ standard, self-assessed.

278
00:12:59,613 --> 00:13:02,199
- I--
- No, no, no. Not what you've done.

279
00:13:02,282 --> 00:13:03,450
Who you are.

280
00:13:03,534 --> 00:13:06,328
Because these projects,
they feel like distractions.

281
00:13:07,079 --> 00:13:10,832
And I wonder, what is it
that you feel you need distracting from?

282
00:13:11,750 --> 00:13:13,544
Could it be from yourself?

283
00:13:14,586 --> 00:13:15,754
Myself?

284
00:13:15,838 --> 00:13:19,258
From spending time with yourself.
From being who you actually are.

285
00:13:19,758 --> 00:13:20,968
Mmm.

286
00:13:22,469 --> 00:13:23,929
[stammers] And who is that?

287
00:13:24,972 --> 00:13:25,973
You tell me.

288
00:13:38,068 --> 00:13:39,361
[sighs]

289
00:13:42,322 --> 00:13:43,323
[sighs]

290
00:13:44,157 --> 00:13:45,951
I think there was
a bit of a miscommunication.

291
00:13:46,827 --> 00:13:48,662
- Did she forget?
- No.

292
00:13:49,621 --> 00:13:53,000
I think it was me.
I forgot to text and remind her, so…

293
00:13:55,878 --> 00:13:57,421
There are three kinds of people.

294
00:13:58,338 --> 00:14:00,382
Well, immediately,
I think there are more than that.

295
00:14:02,301 --> 00:14:04,678
Some people are full car batteries,

296
00:14:05,304 --> 00:14:06,597
you can rely on 'em.

297
00:14:07,764 --> 00:14:09,975
Some people are empty car batteries,

298
00:14:10,642 --> 00:14:12,519
and that's okay,
'cause you just avoid 'em.

299
00:14:13,854 --> 00:14:17,482
The most dangerous people are
the half-full batteries…

300
00:14:18,525 --> 00:14:21,987
'cause they get your hopes up,
you trust 'em,

301
00:14:22,779 --> 00:14:25,657
and then they let you down
when it really matters. [sighs]

302
00:14:26,533 --> 00:14:29,536
You end up stranded in the Brecon Beacons.

303
00:14:35,417 --> 00:14:37,878
How are you supposed to know
what sort of person a person is?

304
00:14:40,005 --> 00:14:44,259
You ask yourself, "Would I go
to the Brecon Beacons with you?"

305
00:14:46,261 --> 00:14:48,055
[both chuckle]

306
00:14:48,138 --> 00:14:49,598
You should have your own podcast.

307
00:14:49,681 --> 00:14:51,808
Oh, don't you start. I'm busy.

308
00:14:51,892 --> 00:14:54,353
You should. [chortles]

309
00:15:00,192 --> 00:15:01,318
What's your skin care regime?

310
00:15:02,694 --> 00:15:04,696
What do you use to wash your face?

311
00:15:04,780 --> 00:15:08,325
I don't.
I just let the shampoo run down over it.

312
00:15:22,965 --> 00:15:24,967
Don't exfoliate too much.

313
00:15:25,050 --> 00:15:28,053
I don't want to have to show ID
when I pick up my free prescriptions.

314
00:15:28,136 --> 00:15:30,013
[chuckles]

315
00:15:32,140 --> 00:15:33,976
[Karen] There just comes a point
when it gets too much.

316
00:15:34,059 --> 00:15:35,894
You know, when the person's
been suffering too long,

317
00:15:35,978 --> 00:15:37,437
and you have to do something.

318
00:15:39,147 --> 00:15:42,609
Yeah. No, I think this therapy's
gonna be really good for me.

319
00:15:43,861 --> 00:15:46,321
Right. And for Scott too?

320
00:15:46,405 --> 00:15:47,823
- You what?
- For--

321
00:15:47,906 --> 00:15:51,159
- Oh, yeah. Yeah, for Scott too.
- Yeah.

322
00:15:51,243 --> 00:15:53,120
So, anyway, thank you.
Thank you for inviting me.

323
00:15:53,203 --> 00:15:54,872
Oh, yeah. That's all right. Um…

324
00:15:54,955 --> 00:15:57,499
It's actually… There's something
that I need to tell… tell you.

325
00:15:57,583 --> 00:15:59,042
[Kerry] Hey! Nikki!

326
00:15:59,126 --> 00:16:00,210
[gasps] Hello!

327
00:16:00,878 --> 00:16:02,921
[chuckles]

328
00:16:03,005 --> 00:16:04,715
Aw! [sighs]

329
00:16:08,343 --> 00:16:09,595
[chuckles]

330
00:16:10,470 --> 00:16:12,431
Oh, Kerry,
this is my sister Karen. [chuckles]

331
00:16:12,514 --> 00:16:13,932
- Oh, hey.
- Hello.

332
00:16:15,017 --> 00:16:16,018
Thanks for coming.

333
00:16:16,101 --> 00:16:19,104
Oh! No, no, it's fine.
Really looking at it…

334
00:16:19,188 --> 00:16:20,355
Forward at it.

335
00:16:20,439 --> 00:16:22,232
- [Kerry stammers]
- [Nikki] Looking forward to it.

336
00:16:22,316 --> 00:16:25,194
[chortles] I mean, I'm looking at it,
and I'm forward at it…

337
00:16:25,277 --> 00:16:26,737
Forward to it!

338
00:16:26,820 --> 00:16:28,155
[sighs]

339
00:16:28,739 --> 00:16:31,408
- Truly.
- [chuckles]

340
00:16:35,579 --> 00:16:37,289
What the hell was all that about?

341
00:16:37,372 --> 00:16:38,790
I really fancy my colleague.

342
00:16:38,874 --> 00:16:41,460
Oh. Brilliant.

343
00:16:42,878 --> 00:16:46,131
You know, I just, I really thought it
would pass, but it's been about a month.

344
00:16:46,715 --> 00:16:48,675
- Has anything happened?
- What? No!

345
00:16:48,759 --> 00:16:50,344
No, of course it hasn't.

346
00:16:50,427 --> 00:16:51,678
[groans]

347
00:16:53,347 --> 00:16:54,765
Sorry, are you disappointed?

348
00:16:54,848 --> 00:16:56,517
- Well, I am a bit, yeah.
- Karen!

349
00:16:56,600 --> 00:16:59,019
Well, it would've been fun.

350
00:16:59,102 --> 00:17:01,188
The only gossip I get these days
is from Stevie,

351
00:17:01,271 --> 00:17:03,398
and it's mainly
about which kids still can't read.

352
00:17:03,482 --> 00:17:05,150
[sighs] I feel so guilty.

353
00:17:06,359 --> 00:17:08,904
It is fine to browse.

354
00:17:08,987 --> 00:17:10,614
You just can't sample.

355
00:17:11,823 --> 00:17:14,159
But I would wear him right out the store.

356
00:17:14,242 --> 00:17:16,203
Right, okay.
That is absolutely not helping.

357
00:17:17,329 --> 00:17:20,290
I think he likes me too,
so it feels a bit dangerous.

358
00:17:22,334 --> 00:17:24,252
God, I suddenly feel very married.

359
00:17:24,336 --> 00:17:27,548
[inhales sharply] I've been trying
to give myself the ick over him. It's…

360
00:17:27,631 --> 00:17:29,216
It's really hard.

361
00:17:29,299 --> 00:17:32,678
Yeah. He is very un-icky.

362
00:17:38,016 --> 00:17:40,060
Can we just have one more go? Please?

363
00:17:40,143 --> 00:17:43,397
There is a process to follow,
and we have done all we can for today.

364
00:17:43,480 --> 00:17:46,692
But none of these forms
actually solve the problem though.

365
00:17:46,775 --> 00:17:48,068
- Do they?
- [sighs] Yes, yes.

366
00:17:48,151 --> 00:17:49,611
We all hate the bureaucracy.

367
00:17:49,695 --> 00:17:51,446
But I've worked in places
that don't have it,

368
00:17:51,530 --> 00:17:53,532
and, trust me,
you miss it when it's not there.

369
00:17:54,491 --> 00:17:57,077
Plus, I am five minutes away from needing
to use the toilet in this house,

370
00:17:57,160 --> 00:17:59,162
and that is a nightmare scenario, so…

371
00:17:59,788 --> 00:18:00,789
Thank you.

372
00:18:06,962 --> 00:18:09,590
Chrissy, hang on a sec.
Wait! Wait there. Hang on.

373
00:18:09,673 --> 00:18:12,342
Look. These cases are
like quicksand, all right?

374
00:18:12,426 --> 00:18:15,095
You spread yourself across them
evenly and lightly.

375
00:18:15,179 --> 00:18:17,598
If you dig down too deep, you will sink.

376
00:18:19,308 --> 00:18:20,809
- Can we at least do the bins?
- What?

377
00:18:20,893 --> 00:18:23,896
Let's take away the stuff that we know
she doesn't want. What about that?

378
00:18:23,979 --> 00:18:26,440
- [sighs] All right, fine.
- Come on.

379
00:18:26,523 --> 00:18:27,816
[sighs] All right.

380
00:18:27,900 --> 00:18:29,735
- Where you going?
- I'm getting the outdoor forms.

381
00:18:29,818 --> 00:18:30,944
Oh, my God.

382
00:18:31,653 --> 00:18:35,073
[host] All right, everyone.
Let's give a big hand for Kerry Howell.

383
00:18:35,699 --> 00:18:38,619
- Whoo! [chuckles]
- [Kerry] Thanks for coming, everyone.

384
00:18:39,161 --> 00:18:41,205
- He's a friend of mine.
- Ooh.

385
00:18:41,288 --> 00:18:46,835
So, uh, we are gonna start things off
with a… a love song.

386
00:18:46,919 --> 00:18:49,046
- Hmm.
- And it's called,

387
00:18:50,130 --> 00:18:51,798
"Girl from the Office."

388
00:18:53,884 --> 00:18:55,677
- That's you.
- Shh!

389
00:18:55,761 --> 00:18:57,262
[guitar playing]

390
00:18:57,346 --> 00:18:58,847
[clears throat]

391
00:19:01,850 --> 00:19:04,353
♪ When the world feels cold ♪

392
00:19:05,270 --> 00:19:07,564
♪ I find my way ♪

393
00:19:08,357 --> 00:19:13,987
♪ In the softest whispers that you say ♪

394
00:19:14,988 --> 00:19:18,492
♪ Like the dawn ♪

395
00:19:18,575 --> 00:19:20,911
♪ That breaks the night ♪

396
00:19:21,703 --> 00:19:27,751
♪ You are my heart's most perfect light ♪

397
00:19:37,177 --> 00:19:38,178
♪ Yo ♪

398
00:19:38,262 --> 00:19:40,180
[grunts] ♪ I met her at her desk ♪

399
00:19:40,264 --> 00:19:42,808
♪ She was looking, mmm, real fine! ♪

400
00:19:42,891 --> 00:19:45,769
♪ I said, "Wagwan, girl?
We vibed with mice that time" ♪

401
00:19:45,853 --> 00:19:47,646
♪ Squeak, squeak!
She bosses things up ♪

402
00:19:47,729 --> 00:19:50,399
♪ She manage Sales like a hammer
But I play it cool ♪

403
00:19:50,482 --> 00:19:53,277
♪ No pressure, no drama
She had that vibe ♪

404
00:19:53,360 --> 00:19:55,028
♪ You know, that queen-type glow ♪

405
00:19:55,112 --> 00:19:56,655
♪ Nails on point, she got swagger… ♪

406
00:19:56,738 --> 00:19:58,574
He's actually more a friend
of my sister's.

407
00:19:58,657 --> 00:20:00,909
♪ Head held high
Never laying low ♪

408
00:20:00,993 --> 00:20:02,202
♪ Boss chick energy ♪

409
00:20:02,286 --> 00:20:04,538
♪ That's how she flow
She bosses things up… ♪

410
00:20:05,747 --> 00:20:06,748
[Jason] Harriet.

411
00:20:07,875 --> 00:20:09,918
- Hiya. Good news.
- [Harriet] Hmm? Mmm.

412
00:20:10,002 --> 00:20:12,045
We're just gonna do your bins for you.

413
00:20:12,129 --> 00:20:13,672
- Whose bins?
- Your bins.

414
00:20:13,755 --> 00:20:15,591
You can't take anything out of the house.

415
00:20:15,674 --> 00:20:17,759
- You're not allowed.
- No, uh, this is on the driveway,

416
00:20:17,843 --> 00:20:18,969
not in the house.

417
00:20:19,052 --> 00:20:20,429
- Scuse me.
- Where you going?

418
00:20:20,512 --> 00:20:22,681
- [Harriet] Um… Just…
- Where's…

419
00:20:22,764 --> 00:20:23,765
Harriet?

420
00:20:26,560 --> 00:20:29,897
- What's she… Ow!
- [clutter clattering]

421
00:20:33,358 --> 00:20:35,527
Bloody hell. What's she playing at here?

422
00:20:40,616 --> 00:20:41,742
Harriet. Oh, come on!

423
00:20:41,825 --> 00:20:43,827
Harriet, love.
Look, we're going backwards here.

424
00:20:43,911 --> 00:20:45,662
Please, look! I know, I get it.

425
00:20:45,746 --> 00:20:47,080
I know you don't like us coming,

426
00:20:47,164 --> 00:20:49,416
but if you don't work with us,
then they're just gonna come here,

427
00:20:49,499 --> 00:20:52,628
they're gonna take stuff,
and probably you, out of here.

428
00:20:53,295 --> 00:20:55,881
But if we can show
that you're cooperating,

429
00:20:55,964 --> 00:20:57,174
then I can hold them off.

430
00:20:57,257 --> 00:20:59,259
Can you think of anything in here,
anything at all,

431
00:20:59,343 --> 00:21:00,719
that you wouldn't mind letting go?

432
00:21:02,596 --> 00:21:04,515
Harriet, it can't just be a pen.

433
00:21:04,598 --> 00:21:06,141
Come on. Something meaningful.

434
00:21:06,225 --> 00:21:10,020
I signed my Colin out of hospital
for the last time with this pen.

435
00:21:12,314 --> 00:21:14,441
Two weeks before the end.

436
00:21:15,734 --> 00:21:17,569
He just went so quickly.

437
00:21:18,445 --> 00:21:19,780
Went right through him.

438
00:21:19,863 --> 00:21:22,950
They weren't happy,
but I wasn't having him die in there

439
00:21:23,033 --> 00:21:25,661
when he could be here
with all his things about him.

440
00:21:27,621 --> 00:21:30,874
Oh, I see. These are all his things then.

441
00:21:30,958 --> 00:21:33,335
- Mmm.
- Okay, all right. Right.

442
00:21:34,419 --> 00:21:36,129
How long ago did he pass away?

443
00:21:36,213 --> 00:21:38,006
- Eight years.
- Eight years.

444
00:21:40,759 --> 00:21:43,011
And just to be clear, he's not…
he's not still--

445
00:21:43,095 --> 00:21:44,638
Golders Green Crematorium.

446
00:21:44,721 --> 00:21:46,265
Ah. God bless him.

447
00:21:46,348 --> 00:21:48,851
- We were married 40 years.
- Forty years? Wow.

448
00:21:48,934 --> 00:21:50,978
There's a memory of him in everything.

449
00:21:52,980 --> 00:21:54,147
Keep the pen. Keep it.

450
00:21:54,731 --> 00:21:57,901
But if you can think of things that
aren't important, that I can take away,

451
00:21:57,985 --> 00:22:00,612
then I can help you keep
hold of the things that are.

452
00:22:02,990 --> 00:22:04,825
No. Take it.

453
00:22:06,660 --> 00:22:08,996
I've been holding onto things too tightly.

454
00:22:09,079 --> 00:22:12,332
- Like it's him. But it's not him.
- No.

455
00:22:12,416 --> 00:22:13,625
It's just a pen.

456
00:22:16,587 --> 00:22:20,632
No one ever sees past all of this.
No one ever sees me.

457
00:22:23,218 --> 00:22:24,595
But you did.

458
00:22:26,555 --> 00:22:27,681
Thank you.

459
00:22:27,764 --> 00:22:30,893
Nah, it's… Thank you.

460
00:22:36,690 --> 00:22:38,358
[sighs deeply]

461
00:22:40,235 --> 00:22:43,530
Hey, don't take it to heart, all right?
The victories are gonna be small,

462
00:22:43,614 --> 00:22:45,407
so you're just gonna have to learn
to enjoy them.

463
00:22:45,490 --> 00:22:48,118
I know. Yeah. I will.

464
00:22:49,119 --> 00:22:51,121
Oh, brilliant! Thought I lost that.

465
00:22:59,338 --> 00:23:01,298
[Kerry trilling]

466
00:23:01,381 --> 00:23:02,883
♪ Fluorescent lights
But you shine brighter ♪

467
00:23:02,966 --> 00:23:04,343
♪ Office chair throne
Ain't nothing tighter ♪

468
00:23:04,426 --> 00:23:06,303
♪ Spin once slow
Pull me into orbit ♪

469
00:23:06,386 --> 00:23:08,180
♪ World on mute
Don't need to force it ♪

470
00:23:08,263 --> 00:23:10,891
- [trilling]
- How's the ick?

471
00:23:10,974 --> 00:23:12,392
Yeah, we're good.

472
00:23:12,476 --> 00:23:15,812
And I've recorded it.
You know, in case I forget.

473
00:23:15,896 --> 00:23:17,439
♪ Stuck in my brain… ♪

474
00:23:18,607 --> 00:23:20,776
[humming]

475
00:23:23,195 --> 00:23:25,739
[Karen] Hello? Scott?

476
00:23:30,577 --> 00:23:31,578
What you doing?

477
00:23:34,414 --> 00:23:36,708
Why are you throwing away
all your projects?

478
00:23:36,792 --> 00:23:38,126
My life is a simulacrum.

479
00:23:38,210 --> 00:23:39,878
Uh, so-sorry, what does that mean?

480
00:23:39,962 --> 00:23:44,550
A representation of something
that has no original.

481
00:23:45,676 --> 00:23:51,974
All this is a Scott I constructed
out of thin air because…

482
00:23:53,976 --> 00:23:55,519
I was scared. [inhales deeply]

483
00:23:56,186 --> 00:23:58,897
Scared there wasn't a Scott underneath it
that I would like.

484
00:24:02,025 --> 00:24:03,986
[sniffles, smacks lips]

485
00:24:04,069 --> 00:24:06,071
But I've turned and faced myself.

486
00:24:07,948 --> 00:24:10,534
And I am now simply "Scott."

487
00:24:12,494 --> 00:24:15,163
Isn't that the name of the body-care range
that you launched?

488
00:24:16,999 --> 00:24:18,292
[Scott sighs]

489
00:24:19,918 --> 00:24:21,336
More simulacra.

490
00:24:24,923 --> 00:24:27,467
I am now fully myself.

491
00:24:29,636 --> 00:24:33,891
And my first words
as myself are simply this:

492
00:24:35,475 --> 00:24:38,604
"My love, I hope you like me."

493
00:24:45,194 --> 00:24:47,946
Oh. I see you have broken him.

494
00:24:49,573 --> 00:24:52,659
Yes. This is good. Easier now.

495
00:25:00,667 --> 00:25:03,253
[dramatic music playing]

496
00:25:08,091 --> 00:25:09,593
- [dramatic music ends]
- [door opens, closes]

497
00:25:09,676 --> 00:25:10,761
[Nikki] Hello!

498
00:25:11,303 --> 00:25:14,681
- Hiya.
- [sighs] How was your placement?

499
00:25:15,307 --> 00:25:17,935
- Um…
- [panting, sighs]

500
00:25:19,019 --> 00:25:20,646
I think I might have been broken
by the system.

501
00:25:20,729 --> 00:25:22,064
- What, already?
- Yeah.

502
00:25:22,147 --> 00:25:24,525
It's only been half a day.
You're not even qualified yet.

503
00:25:24,608 --> 00:25:28,320
I'm not sure I'm cut out for it, Nik.
I'm no Penny, let's put it that way.

504
00:25:28,403 --> 00:25:29,446
Well, no.

505
00:25:29,947 --> 00:25:32,282
Not yet. But you will be.

506
00:25:32,366 --> 00:25:34,743
- Do you reckon?
- Yeah.

507
00:25:34,826 --> 00:25:37,204
I didn't fall in love with just anyone,
you know.

508
00:25:39,748 --> 00:25:42,209
- How are you? How was your night?
- Uh, amazing, perfect.

509
00:25:42,292 --> 00:25:45,087
- It was exactly what I needed.
- Yeah? Good, was she?

510
00:25:45,170 --> 00:25:47,548
[laughing] No! Dreadful. Terrible!

511
00:25:47,631 --> 00:25:51,343
Literally, the worst thing I've ever seen
in my whole entire life. [snickers]

512
00:25:52,427 --> 00:25:54,638
[sighing]

513
00:25:56,265 --> 00:25:57,307
[inhales sharply]