1 00:00:00,062 --> 00:00:03,024 [people chattering] 2 00:00:03,983 --> 00:00:05,568 My name's Joe. What's yours? 3 00:00:06,277 --> 00:00:07,528 -Aidan. -[woman] Aidan. 4 00:00:07,611 --> 00:00:08,946 Aidan, well, nice to meet you. 5 00:00:09,030 --> 00:00:10,865 -Yeah. -[gasps] What-- 6 00:00:10,948 --> 00:00:13,701 [all chuckle] 7 00:00:13,784 --> 00:00:15,202 [woman] Be careful. 8 00:00:15,286 --> 00:00:18,080 [Joe] Attention all Frontierland and Big Thunder Trail 9 00:00:18,164 --> 00:00:20,082 and all the way out in New Orleans Square. 10 00:00:20,583 --> 00:00:24,003 This grand steamer, the Mark Twain, is now taking packages and cargo 11 00:00:24,503 --> 00:00:27,548 for an authentic steam-powered journey along the Rivers of America. 12 00:00:28,340 --> 00:00:32,386 [bell dinging] 13 00:00:32,470 --> 00:00:35,473 To me, this is not work, this is more enjoyment. 14 00:00:35,556 --> 00:00:39,060 [steamboat whistle blows] 15 00:00:41,604 --> 00:00:43,647 I love the fact that I can create 16 00:00:43,731 --> 00:00:45,816 all these different moments throughout the day. 17 00:00:46,192 --> 00:00:48,152 I look at it as, I get to come to play. 18 00:00:50,571 --> 00:00:51,822 I'm Joe Hernandez. 19 00:00:51,906 --> 00:00:54,784 I am an attractions lead at the Mark Twain riverboat 20 00:00:54,867 --> 00:00:56,035 here at the Disneyland Resort. 21 00:01:11,967 --> 00:01:15,888 [male announcer] We begin our trip right here on the mighty Mississippi 22 00:01:15,971 --> 00:01:19,975 heading south and ending up down in New Orleans. 23 00:01:20,935 --> 00:01:24,480 The Mark Twain riverboat is one of our opening day attractions at Disneyland. 24 00:01:24,563 --> 00:01:27,233 It's been running around the Rivers of America since 1955. 25 00:01:29,068 --> 00:01:32,363 We take guests around the river on a 15-minute excursion, 26 00:01:32,446 --> 00:01:36,409 and they get to see landmarks and different viewpoints of the river, 27 00:01:36,492 --> 00:01:39,662 giving them tidbits about the history of the park. 28 00:01:40,746 --> 00:01:42,498 Now this is gonna be our first boarding call 29 00:01:42,581 --> 00:01:45,126 for the grand steamer, Mark Twain. 30 00:01:45,501 --> 00:01:46,669 Do you like my boat? 31 00:01:47,753 --> 00:01:49,672 You ever driven a boat before? 32 00:01:50,172 --> 00:01:52,007 You wanna learn to drive a boat? 33 00:01:52,341 --> 00:01:53,551 Let's do it, girl. 34 00:01:53,884 --> 00:01:54,927 -Come on! -Come on. 35 00:01:57,471 --> 00:01:58,556 Let's go right this way. 36 00:02:00,349 --> 00:02:03,227 So, we're gonna go all the way to the very, very top. 37 00:02:04,687 --> 00:02:07,940 My favorite part about working at Disney is the wheelhouse. 38 00:02:09,316 --> 00:02:11,068 This way, ladies. Please watch your step. 39 00:02:11,736 --> 00:02:14,447 Throughout the day, our captains will invite groups 40 00:02:14,530 --> 00:02:16,949 to help us pilot the riverboat around the Rivers of America. 41 00:02:17,033 --> 00:02:18,367 Are you ready to steer? 42 00:02:18,701 --> 00:02:19,785 All right. 43 00:02:20,703 --> 00:02:22,955 Let's go and have you take a step right up here for me. 44 00:02:25,708 --> 00:02:28,085 All right. You're gonna take us around the river. 45 00:02:29,545 --> 00:02:32,381 Creates that magic that guests enjoy, 46 00:02:32,465 --> 00:02:35,051 and a lot of them will go home remembering that 47 00:02:35,134 --> 00:02:38,095 as part of the biggest points of the trip here at the Disneyland Resort. 48 00:02:38,596 --> 00:02:40,723 -Oh, there's a cave. -Mm-hmm. 49 00:02:40,806 --> 00:02:42,516 That's the Dead Man's Grotto. 50 00:02:43,476 --> 00:02:45,811 Rumor says that they have the dead man's chest in there. 51 00:02:46,729 --> 00:02:49,815 After this, I'm gonna get Mickey Popsicles. 52 00:02:49,899 --> 00:02:52,026 -All right. That sounds like a good idea. -Mm-hmm. 53 00:02:53,277 --> 00:02:55,529 [steamboat whistle blows] 54 00:02:55,613 --> 00:02:57,615 [motor humming] 55 00:02:58,240 --> 00:02:59,658 [steamboat whistle blows] 56 00:02:59,742 --> 00:03:01,994 [Joe] It is designed to look like a steamboat you would have seen 57 00:03:02,078 --> 00:03:04,580 going around the Mississippi during the late 1800s. 58 00:03:06,165 --> 00:03:09,210 It's great to experience and let the guests see 59 00:03:09,710 --> 00:03:10,878 this is part of our heritage. 60 00:03:13,464 --> 00:03:15,883 We went all the way around. 61 00:03:15,966 --> 00:03:18,260 You went all the way around. Yes, you did. 62 00:03:18,886 --> 00:03:21,305 You went all the way around, and you brought the boat back. 63 00:03:21,972 --> 00:03:24,308 For me, my favorite part of taking guests up in the wheelhouse 64 00:03:24,392 --> 00:03:27,937 is watching that little kid grin from ear to ear 65 00:03:28,020 --> 00:03:32,400 when they just took the boat all the way around the river on their own, 66 00:03:32,483 --> 00:03:34,777 and they feel so accomplished. 67 00:03:34,860 --> 00:03:37,822 Then I get to hand them their little pilot certificate. 68 00:03:37,905 --> 00:03:40,491 And to them, it's the greatest thing in the world. 69 00:03:41,033 --> 00:03:42,618 -What do you say? -Thank you. 70 00:03:42,702 --> 00:03:44,120 Oh, you're welcome. 71 00:03:44,662 --> 00:03:47,998 That's what epitomizes being a riverboat captain, 72 00:03:48,082 --> 00:03:51,711 it's just seeing that smile from a guest's face 73 00:03:51,794 --> 00:03:54,130 when you come back into port 74 00:03:54,213 --> 00:03:57,717 and they've just had one of the greatest experiences of their day. 75 00:04:02,012 --> 00:04:04,765 Hi, folks, come on in. Please do watch your step. 76 00:04:05,391 --> 00:04:09,228 I started working at Disney while I was working as a personal trainer. 77 00:04:09,311 --> 00:04:11,647 So, for me, it was kind of a transition 78 00:04:11,731 --> 00:04:14,859 from helping individuals to helping more groups. 79 00:04:17,069 --> 00:04:20,072 I get to come in and be a captain 80 00:04:20,573 --> 00:04:24,326 or a pirate or an explorer on a daily basis. 81 00:04:24,910 --> 00:04:29,331 And I get to have fun playing these roles with our guests 82 00:04:29,415 --> 00:04:32,251 and watching those guests leave with that smile. 83 00:04:35,504 --> 00:04:41,635 I wanna continue doing this as long as I can keep the fun and the magic going. 84 00:04:42,261 --> 00:04:43,804 And knowing at the end of the day, 85 00:04:44,388 --> 00:04:45,806 I've given it my all... 86 00:04:46,932 --> 00:04:50,269 and feeling that same kind of magic that we're leaving the guests with.