1
00:00:05,323 --> 00:00:08,843
This once peaceful country house...

2
00:00:08,883 --> 00:00:11,443
DOG GROWLS
This is our life.

3
00:00:11,483 --> 00:00:14,323
...is now a special place...
Back, back.

4
00:00:14,363 --> 00:00:16,123
My house smells of his wee.

5
00:00:16,163 --> 00:00:18,363
...for those at the end
of their tether.

6
00:00:18,403 --> 00:00:20,203
I'm frightened it's gonna kill him.

7
00:00:24,523 --> 00:00:27,323
He has pulled my arm out
the socket.

8
00:00:27,363 --> 00:00:30,603
If she could get off that lead,
she'd be hanging off her face.

9
00:00:30,643 --> 00:00:32,443
This is make or break for us.

10
00:00:33,563 --> 00:00:36,083
Here, a team of expert trainers...

11
00:00:36,123 --> 00:00:37,163
Down.

12
00:00:37,203 --> 00:00:38,603
Back.

13
00:00:38,643 --> 00:00:40,483
They look like SAS geezers.

14
00:00:40,523 --> 00:00:42,043
...take on... Stop it.

15
00:00:42,083 --> 00:00:44,803
...some of Britain's
worst behaved dogs...

16
00:00:44,843 --> 00:00:47,363
Wow, no, not good.

17
00:00:47,403 --> 00:00:48,803
Oh, my God.

18
00:00:48,843 --> 00:00:50,203
...and their humans.

19
00:00:50,243 --> 00:00:52,483
How much training do you guys
do now?

20
00:00:53,883 --> 00:00:54,923
None.

21
00:00:56,483 --> 00:01:00,683
What's this?
She's lost trust with humans.

22
00:01:00,723 --> 00:01:02,243
At an academy...

23
00:01:02,283 --> 00:01:04,683
This is your opportunity
to move forward

24
00:01:04,723 --> 00:01:06,603
and we're gonna give you
those skills. Yeah.

25
00:01:06,643 --> 00:01:08,003
...unlike any other.

26
00:01:08,043 --> 00:01:11,443
We need to get that muzzle off you.
Oh, I love your face!

27
00:01:12,643 --> 00:01:15,363
APPLAUSE
Good boy.

28
00:01:15,403 --> 00:01:17,603
That has never happened before.

29
00:01:19,443 --> 00:01:20,883
Can you believe that?

30
00:01:20,923 --> 00:01:22,323
Pow-pow-pow-pow!

31
00:01:22,363 --> 00:01:25,483
LAUGHTER
It's like he's a different dog.

32
00:01:35,043 --> 00:01:38,643
TOY SQUEAKS
Jump. Oh. Good try.

33
00:01:38,683 --> 00:01:40,323
Where's that ball? Good boy.

34
00:01:40,363 --> 00:01:43,043
Nice, excellent. Yes, good boy.

35
00:01:43,083 --> 00:01:45,963
As a new day dawns at
the dog academy...

36
00:01:46,003 --> 00:01:47,883
Come. Quick. Go, go, go.

37
00:01:47,923 --> 00:01:49,003
...the bold...

38
00:01:49,043 --> 00:01:51,883
DOG BARKS
Ah, ah. No.

39
00:01:51,923 --> 00:01:53,163
...and the brazen...

40
00:01:53,203 --> 00:01:56,043
Come here please. Come here then,
come here.

41
00:01:57,243 --> 00:02:00,243
Oh, guys, man, guys, guys, guys.

42
00:02:00,283 --> 00:02:02,603
...are already making their
presence felt.

43
00:02:02,643 --> 00:02:05,283
Oh, she's jumped up on the fire.
Oh, God.

44
00:02:06,443 --> 00:02:08,123
You need to give me a break.

45
00:02:08,163 --> 00:02:10,283
There is some food up there
but d'you know what?

46
00:02:10,323 --> 00:02:12,043
You're gonna have to work for it.

47
00:02:16,603 --> 00:02:18,683
Cody, today's the day.

48
00:02:18,723 --> 00:02:21,483
Maggie, you're gonna get your
comeuppance, baby.

49
00:02:21,523 --> 00:02:22,643
HE LAUGHS

50
00:02:25,683 --> 00:02:27,443
Right, we're here.

51
00:02:27,483 --> 00:02:30,083
Desperately seeking help
with their headstrong hounds...

52
00:02:31,523 --> 00:02:34,803
...a newly engaged couple,
John and Diane.

53
00:02:34,843 --> 00:02:38,683
Come on. Here we are.
Come on. Good boy.

54
00:02:38,723 --> 00:02:41,883
Watching on, trainers
Victoria and Adam.

55
00:02:44,043 --> 00:02:47,763
It's beautiful, isn't it?
Let's hope they can fix us.

56
00:02:49,803 --> 00:02:52,763
Hello. Hello. Nice to meet you.

57
00:02:54,683 --> 00:02:56,083
Is this the Dog Academy?

58
00:02:56,123 --> 00:02:59,323
It is, yeah. Hi, nice to meet you,
I'm Grace.

59
00:02:59,363 --> 00:03:01,523
Hi, Grace. And who have you got
with you?

60
00:03:01,563 --> 00:03:03,803
We have Cody, the German Shepherd.

61
00:03:03,843 --> 00:03:05,443
Cody's 15 months.

62
00:03:05,483 --> 00:03:07,043
And Maggie,

63
00:03:07,083 --> 00:03:10,323
also known as Princess Margaret,
because she's a diva.

64
00:03:10,363 --> 00:03:11,563
Princess Margaret.

65
00:03:11,603 --> 00:03:13,883
And the D word, the diva.

66
00:03:13,923 --> 00:03:15,363
She was Maggie in Maggie's World.

67
00:03:15,403 --> 00:03:17,803
She was Maggie in Maggie World
and everybody loved Maggie

68
00:03:17,843 --> 00:03:21,243
and she was pampered and
everything and then Cody arrived.

69
00:03:22,843 --> 00:03:27,083
She prefers him asleep.
If he's asleep, she's fine.

70
00:03:27,123 --> 00:03:28,483
All right, let's take a look.

71
00:03:31,723 --> 00:03:37,283
Look at those teeth bearing.
Oh, no, she does not like this.

72
00:03:37,323 --> 00:03:39,643
That is too close. Yeah.

73
00:03:39,683 --> 00:03:41,803
DOG SNARLS

74
00:03:41,843 --> 00:03:44,243
Oh, he just wants to play...

75
00:03:44,283 --> 00:03:46,443
Oh, look and she's like,
no, go away.

76
00:03:48,963 --> 00:03:51,843
Oh, no, she's trying to like,
put herself away.

77
00:03:53,803 --> 00:03:57,123
Yeah. Go away, she's saying.
Take off.

78
00:03:57,163 --> 00:04:00,203
I wonder what has happened
between them.

79
00:04:01,563 --> 00:04:03,083
I love both our dogs,

80
00:04:03,123 --> 00:04:06,523
we love both our dogs
but when we got together,

81
00:04:06,563 --> 00:04:10,803
Maggie was already your dog
and I came into your world.

82
00:04:10,843 --> 00:04:11,843
How did you meet?

83
00:04:11,883 --> 00:04:14,963
We met the very old-fashioned way
of online dating.

84
00:04:15,003 --> 00:04:16,203
Diane stalked me.

85
00:04:17,323 --> 00:04:21,563
We just assumed that what we had was
a great, great friendship.

86
00:04:22,643 --> 00:04:26,403
And I didn't realise we were falling
in love.

87
00:04:26,443 --> 00:04:28,963
ADAM: Aww, brilliant. Oh, lovely.

88
00:04:29,003 --> 00:04:31,043
The softie went and asked my Dad,

89
00:04:31,083 --> 00:04:34,803
89-years-old, for my hand in
marriage, on St Patrick's Day.

90
00:04:34,843 --> 00:04:37,363
It's the right thing to do
to ask your parent's permission.

91
00:04:37,403 --> 00:04:39,963
Yeah, and we're gonna get married
in August.

92
00:04:40,003 --> 00:04:42,243
If the dogs don't drive us apart
before then,

93
00:04:42,283 --> 00:04:44,763
we're getting married in August.
SHE CHUCKLES

94
00:04:44,803 --> 00:04:47,803
So, you two are in love,
we just need these two...

95
00:04:47,843 --> 00:04:50,723
We just need these two
to fall back in love.

96
00:04:50,763 --> 00:04:53,683
Come on then. I can't wait to get
my hands on these dogs, let's go.

97
00:04:55,683 --> 00:04:59,803
Hello, oh, hello. Oh, oh.

98
00:04:59,843 --> 00:05:01,363
So you can see now...

99
00:05:01,403 --> 00:05:04,363
Oh, I see a little bit
of moment attention.

100
00:05:04,403 --> 00:05:06,283
I can see Maggie growling a bit.

101
00:05:06,323 --> 00:05:08,963
The growling wasn't at you,
it was at him.

102
00:05:09,003 --> 00:05:12,323
She can sit on the settee and he can
walk past her and she'll go "grrr."

103
00:05:12,363 --> 00:05:16,083
OK. And then it'll get to a point
where she'll just lunge at him

104
00:05:16,123 --> 00:05:19,803
and she'll just grab clumps
of hair out of him.

105
00:05:19,843 --> 00:05:21,403
DOG SNARLS

106
00:05:24,123 --> 00:05:26,003
Yep. This is our life.

107
00:05:27,283 --> 00:05:31,323
Yeah, sweet little dog just turns
into this... This psychotic clown.

108
00:05:35,203 --> 00:05:37,203
When he was little, she loved him.

109
00:05:37,243 --> 00:05:40,003
She loved having that little play
mate there.

110
00:05:40,043 --> 00:05:43,443
He ran out one day
and she basically went into him

111
00:05:43,483 --> 00:05:46,243
and it was like being hit by
a freight train.

112
00:05:46,283 --> 00:05:49,363
She tumbled over, shook herself down
and walked off and then,

113
00:05:49,403 --> 00:05:52,963
she just said, that's it.
Playtime's finished.

114
00:05:53,003 --> 00:05:55,163
She has never played with him since.
It was instant.

115
00:05:57,603 --> 00:06:01,283
I've got a lovely little video here
of them playing nicely

116
00:06:01,323 --> 00:06:03,523
with each other and Cody was a puppy.

117
00:06:04,603 --> 00:06:08,003
Happy days, which are sadly gone.

118
00:06:08,043 --> 00:06:09,763
When she growls, what happens?

119
00:06:09,803 --> 00:06:11,163
We've tried the naughty step.

120
00:06:11,203 --> 00:06:13,523
And who goes on the naughty step?
Is it Cody or Maggie?

121
00:06:13,563 --> 00:06:15,763
Maggie for growling.
For the growling, OK.

122
00:06:15,803 --> 00:06:16,963
Always Maggie.

123
00:06:19,043 --> 00:06:21,403
We constantly tried to stop it.

124
00:06:21,443 --> 00:06:23,443
DOG BARKS

125
00:06:23,483 --> 00:06:26,523
Cody, sit. Yeah, it's hard work.

126
00:06:26,563 --> 00:06:29,523
Just the relentless nature
of what's going on.

127
00:06:29,563 --> 00:06:33,363
It does... it does grind away at you. Yeah.

128
00:06:33,403 --> 00:06:34,603
Cody, sit.

129
00:06:35,803 --> 00:06:38,443
If they were humans,
we'd like to be able to say,

130
00:06:38,483 --> 00:06:41,683
"Look, you won't do it again.
And he just wants to play."

131
00:06:41,723 --> 00:06:44,043
I think she's just a diva.

132
00:06:44,083 --> 00:06:46,963
All right. Leave it with us.
Little bit of work to do.

133
00:06:47,003 --> 00:06:48,963
We feel like we've tried everything.

134
00:06:50,843 --> 00:06:53,363
And we're just at a loss what
to do next.

135
00:06:58,083 --> 00:07:01,403
Good boy. Good boy.

136
00:07:01,443 --> 00:07:04,203
Can you imagine how wonderful
it would be

137
00:07:04,243 --> 00:07:07,083
if we just went out
at the end of this

138
00:07:07,123 --> 00:07:09,043
and not have the constant growling?

139
00:07:09,083 --> 00:07:12,363
That would be a dream come true,
wouldn't it? It would, yeah, yeah.

140
00:07:14,803 --> 00:07:18,563
I think they need to really
understand Maggie a bit more,

141
00:07:18,603 --> 00:07:20,163
understand where she's coming from

142
00:07:20,203 --> 00:07:23,083
because they're using words
like diva. Yeah, yeah, yeah.

143
00:07:28,763 --> 00:07:31,603
Come here, darling.
She's stressed right now.

144
00:07:32,723 --> 00:07:34,403
When a dog yawns in

145
00:07:34,443 --> 00:07:36,963
a situation where it might
feel overwhelmed,

146
00:07:37,003 --> 00:07:38,483
that is a definite stress signal.

147
00:07:39,563 --> 00:07:43,283
Maggie, it's gonna be all right,
girl, you are.

148
00:07:45,003 --> 00:07:47,563
Dogs communicate all the time
with their bodies.

149
00:07:47,603 --> 00:07:48,683
It's just that humans have

150
00:07:48,723 --> 00:07:51,643
a really difficult time
understanding them.

151
00:07:51,683 --> 00:07:54,643
It's a bit like learning
a language for the first time,

152
00:07:54,683 --> 00:07:58,403
it takes time and
a lot of patience.

153
00:07:58,443 --> 00:08:00,443
DOG WHIMPERS

154
00:08:02,203 --> 00:08:05,083
I know, I know.
It's all right, darling.

155
00:08:09,003 --> 00:08:11,883
Woohoo! Clever. You know the drill.

156
00:08:14,283 --> 00:08:17,083
Wait. With me. Good.

157
00:08:17,123 --> 00:08:20,643
Fire, with me. Good, Jungle. Good.

158
00:08:26,923 --> 00:08:28,003
Right, we're here.

159
00:08:31,403 --> 00:08:34,043
Eagerly awaiting their new student...

160
00:08:35,323 --> 00:08:38,043
Here we go. ..trainers,
Nanci and Jo.

161
00:08:38,083 --> 00:08:40,363
All right, we have Laura and Dave

162
00:08:40,403 --> 00:08:42,963
with two-year-old,
Border collie, Marvin.

163
00:08:44,443 --> 00:08:45,763
Good boy, Marvin.

164
00:08:47,443 --> 00:08:48,763
Marv, it's OK.

165
00:08:48,803 --> 00:08:50,403
Wait, wait, wait,
he doesn't like it.

166
00:08:50,443 --> 00:08:51,923
OK, she's already worried.

167
00:08:53,083 --> 00:08:55,443
Marv.
DOG BARKS

168
00:08:55,483 --> 00:08:57,283
Oh.

169
00:08:57,323 --> 00:08:59,003
That's not a happy bark.

170
00:08:59,043 --> 00:09:00,363
Marvin. Stop it.

171
00:09:01,563 --> 00:09:03,603
Sit. Marvin.

172
00:09:03,643 --> 00:09:07,203
Remember to give him space, Dave.
Yeah. Yes.

173
00:09:08,523 --> 00:09:10,363
She's really stressed.

174
00:09:10,403 --> 00:09:12,283
So, I'll just open these if
it's OK.

175
00:09:12,323 --> 00:09:15,003
Yeah, but don't come to...
Yeah, I won't come the back.

176
00:09:17,243 --> 00:09:20,043
Sit down, get back, sit down. Sit.

177
00:09:20,083 --> 00:09:22,443
So, what kind of dog parents
are you guys?

178
00:09:23,603 --> 00:09:26,603
Loving? Worried. Worried.

179
00:09:28,403 --> 00:09:30,523
Come on, Babs. Good boy.

180
00:09:30,563 --> 00:09:32,603
I'll just sort it all out.
Good luck.

181
00:09:32,643 --> 00:09:34,443
Thank you. You won't need it.
See you later.

182
00:09:34,483 --> 00:09:36,003
Come on, Babs.

183
00:09:42,923 --> 00:09:44,763
Hey. Hello.

184
00:09:44,803 --> 00:09:47,083
I'm Grace,
welcome to the Dog Academy.

185
00:09:47,123 --> 00:09:49,323
Hello. Nice to meet you.
And you. This is?

186
00:09:49,363 --> 00:09:51,723
Sit. Marvin. This is Marvin.

187
00:09:51,763 --> 00:09:54,603
Oh, jerking the lead. Oh, she's
getting quite strict with him,

188
00:09:54,643 --> 00:09:56,283
isn't she? She's being quite firm.

189
00:09:56,323 --> 00:10:00,083
Even with the muzzle on,
he looks really beautiful. He does.

190
00:10:03,843 --> 00:10:07,563
What? Are you showing off?
You showing off?

191
00:10:07,603 --> 00:10:10,523
I think there was always a bond from
the minute I got him.

192
00:10:10,563 --> 00:10:14,123
We got him from a farm.
He was covered in sheep poo.

193
00:10:14,163 --> 00:10:17,123
I had him, I put him in the bath
and I was like washing him.

194
00:10:17,163 --> 00:10:18,563
I fell in love with him instantly.

195
00:10:18,603 --> 00:10:21,363
He was just like someone I had
to look after, I guess.

196
00:10:23,483 --> 00:10:26,323
Does he get a lot of attention?
He does. Yeah, too much.

197
00:10:26,363 --> 00:10:30,043
Does he not like the attention?
No. No, he doesn't like people.

198
00:10:30,083 --> 00:10:33,323
We've got hard eye contact
from him on Grace.

199
00:10:33,363 --> 00:10:34,963
It's one of our stress signals.

200
00:10:35,003 --> 00:10:38,043
That's his way of communicating,
"I'd like you to stay away, please."

201
00:10:38,083 --> 00:10:39,243
TRAINER: "I see a threat."

202
00:10:39,283 --> 00:10:41,323
What is it he does exactly?

203
00:10:41,363 --> 00:10:44,083
Lunges at them and he's silent, so

204
00:10:44,123 --> 00:10:46,923
he doesn't really make
a noise or give you any warning.

205
00:10:48,363 --> 00:10:51,323
It's not obvious what he's about
to do, so you kind of have...

206
00:10:51,363 --> 00:10:53,643
You're sort of
watching him all the time.

207
00:10:53,683 --> 00:10:56,563
He permanently does like,
a risk assessment on everything.

208
00:10:56,603 --> 00:10:59,603
Should I not approach then,
best just stay? Stay back.

209
00:10:59,643 --> 00:11:01,083
Stay behind the desk.

210
00:11:02,643 --> 00:11:06,083
Oh, Marvin, I hope we can help you, buddy.

211
00:11:06,123 --> 00:11:09,523
They'll be out very soon to chat
with you, so I'll leave you to it.

212
00:11:09,563 --> 00:11:12,003
Thank you. Good luck.
Thank you. Thanks.

213
00:11:13,923 --> 00:11:16,043
Love you, Marvin. Good boy.

214
00:11:17,803 --> 00:11:20,923
Deary me. My hands are sweating.

215
00:11:27,243 --> 00:11:31,963
Nice. Wait there. Good, wait.

216
00:11:32,003 --> 00:11:33,083
Dogs, come.

217
00:11:35,203 --> 00:11:39,443
TOY SQUEAKS
Yes. Yes.

218
00:11:39,483 --> 00:11:41,523
Oh, man, she's just overwhelmed.

219
00:11:42,803 --> 00:11:45,163
As the trainers get
to work on sibling rivals,

220
00:11:45,203 --> 00:11:46,763
Maggie and Cody,

221
00:11:46,803 --> 00:11:50,203
owners Diane and John are making
themselves comfortable in

222
00:11:50,243 --> 00:11:51,643
the human training room.

223
00:11:53,083 --> 00:11:54,403
You see, I would like this,

224
00:11:54,443 --> 00:11:56,963
instead of having all
matching furniture,

225
00:11:57,003 --> 00:11:59,483
is stuff like this,
not just have a three-piece suite.

226
00:11:59,523 --> 00:12:03,043
It's one thing after another.
It's a good job I love you.

227
00:12:06,603 --> 00:12:08,483
Hello. Hello. Hello.

228
00:12:08,523 --> 00:12:10,403
Oh, right.

229
00:12:10,443 --> 00:12:12,363
You can settle on
the sofa without dogs.

230
00:12:12,403 --> 00:12:15,683
How often do you get to do this?
Never. Never, yeah.

231
00:12:15,723 --> 00:12:17,443
In the pre-Cody days,

232
00:12:17,483 --> 00:12:21,443
we were able to do this
and Maggie was silent, but now,

233
00:12:21,483 --> 00:12:24,323
if we sat like this,
there'd be a low level rumbling.

234
00:12:24,363 --> 00:12:26,963
Mmm. Yeah.

235
00:12:27,003 --> 00:12:31,763
It's almost like she wants to say,
"Mum, Dad, is he still breathing?"

236
00:12:31,803 --> 00:12:36,003
Right. Why do you think
Maggie does what she does?

237
00:12:36,043 --> 00:12:39,203
Maggie was the only dog
for five years.

238
00:12:39,243 --> 00:12:42,843
I think she wants to be
the main dog in the house. OK.

239
00:12:44,883 --> 00:12:48,883
I feel guilty that we brought
Cody into her life.

240
00:12:51,923 --> 00:12:54,923
It upsets me because she's always
looked after me so much.

241
00:12:58,163 --> 00:13:01,283
My husband died very suddenly about
three and a half years ago.

242
00:13:03,403 --> 00:13:07,003
Wayne and I had been married
for 37 years.

243
00:13:07,043 --> 00:13:10,363
We were due to go on holiday
the next day, he went to the gym,

244
00:13:10,403 --> 00:13:11,723
he never came home.

245
00:13:13,243 --> 00:13:16,243
It was massive cardiac arrest.

246
00:13:16,283 --> 00:13:17,523
What's this?

247
00:13:17,563 --> 00:13:19,523
Maggie was very much Wayne's dog.

248
00:13:19,563 --> 00:13:20,603
Oh, she loved him.

249
00:13:21,643 --> 00:13:24,363
She started coming
to bed every night with me,

250
00:13:24,403 --> 00:13:26,723
to make sure I kept going,
if you like.

251
00:13:30,643 --> 00:13:32,643
You come back to the empty house

252
00:13:32,683 --> 00:13:34,843
and Maggie was there to give me
the cuddles.

253
00:13:36,723 --> 00:13:38,523
Maggie was my saviour.

254
00:13:40,363 --> 00:13:43,883
OK, she's been through a lot
with you.

255
00:13:43,923 --> 00:13:46,083
I'd do anything to fix this.

256
00:13:48,243 --> 00:13:52,843
When Maggie exhibits aggressive
type behaviour,

257
00:13:52,883 --> 00:13:55,003
she's just scared.

258
00:13:55,043 --> 00:13:57,723
She is merely trying
to protect herself.

259
00:13:57,763 --> 00:14:00,003
Cody away. Good boy.

260
00:14:00,043 --> 00:14:04,363
She's had this incident when
Cody just knocked her over.

261
00:14:04,403 --> 00:14:06,283
It was something that just made
her go,

262
00:14:06,323 --> 00:14:09,443
"OK, put the brakes on,
no more, buddy.

263
00:14:09,483 --> 00:14:11,923
"You do not come into my space."

264
00:14:11,963 --> 00:14:15,763
Traumatic incidents never get erased
in the brain,

265
00:14:15,803 --> 00:14:17,283
they're always there. Yeah.

266
00:14:17,323 --> 00:14:20,603
Really what the dog's going is like,
"I am scared,

267
00:14:20,643 --> 00:14:24,843
"I am insecure and I don't feel
great and he hurt me

268
00:14:24,883 --> 00:14:28,123
"and now, I'm the one that's getting
told off." Hmm.

269
00:14:28,163 --> 00:14:29,323
Yeah.

270
00:14:30,683 --> 00:14:35,843
She must think, I'm crying out
for help and... you're not. Yeah.

271
00:14:35,883 --> 00:14:37,203
We're just like...

272
00:14:39,523 --> 00:14:43,083
You put her on the naughty step.
Yeah. Yeah.

273
00:14:43,123 --> 00:14:45,083
I'm sorry if this is upsetting you.

274
00:14:47,043 --> 00:14:49,563
I know you love your dogs very much,
don't you?

275
00:14:50,763 --> 00:14:53,163
Yeah. I can see that.

276
00:14:53,203 --> 00:14:54,683
They're family, aren't they? Yeah.

277
00:14:54,723 --> 00:14:57,643
They're absolutely family
and you want the best

278
00:14:57,683 --> 00:14:59,883
for your family. You do.

279
00:15:04,883 --> 00:15:06,483
So, how do we do it?

280
00:15:13,363 --> 00:15:15,363
DOGS BARKING

281
00:15:19,363 --> 00:15:20,883
At the Dog Academy...

282
00:15:20,923 --> 00:15:23,083
Hello, there. Hi. Hello, guys.

283
00:15:23,123 --> 00:15:26,003
...owners Laura and Dave are hoping
the trainers will be able

284
00:15:26,043 --> 00:15:29,603
to calm their reactive
Collie, Marvin.

285
00:15:29,643 --> 00:15:31,923
Welcome to the Dog Academy. Hi.

286
00:15:31,963 --> 00:15:34,843
So, how long has this been going on
for? He's two now.

287
00:15:34,883 --> 00:15:36,323
Since he was 12 months old.

288
00:15:36,363 --> 00:15:39,443
He's never physically bitten,
but it's more of a warning,

289
00:15:39,483 --> 00:15:40,963
I think, a lunge. OK.

290
00:15:42,563 --> 00:15:45,203
I mean, he split a guy's lip.
It was bleeding.

291
00:15:45,243 --> 00:15:47,723
It was a headbutt,
not like a physical bite,

292
00:15:47,763 --> 00:15:51,203
he doesn't wanna bite.
It's like a warning, "Go away."

293
00:15:53,123 --> 00:15:55,443
We haven't had anyone round our
house for six months.

294
00:15:55,483 --> 00:15:58,763
He hasn't been stroked for, like,
well over a year...

295
00:15:58,803 --> 00:16:01,643
Won't let anyone stroke him.
By anyone other than us.

296
00:16:01,683 --> 00:16:05,923
So, at the moment, he appears to be
quite relaxed. Yeah.

297
00:16:05,963 --> 00:16:08,603
He always looks relaxed
until someone gets too close.

298
00:16:08,643 --> 00:16:12,203
He's like Jekyll and Hyde,
literally he... like a switch.

299
00:16:12,243 --> 00:16:14,763
If you got up, really quickly now,
if you just got up.

300
00:16:14,803 --> 00:16:16,883
Would you be happy for me
to try that? Hmm.

301
00:16:16,923 --> 00:16:22,083
He... he will go. It's all right, I
know what you're here for. Yeah.

302
00:16:22,123 --> 00:16:24,043
Just take a nice, deep breath.

303
00:16:24,083 --> 00:16:26,163
I'm just gonna stand up
and sit down.

304
00:16:27,243 --> 00:16:28,443
All right.

305
00:16:33,083 --> 00:16:37,803
Breathe, Laura.
Good lad, Marv, good lad.

306
00:16:37,843 --> 00:16:40,723
Well done.
Just gives me information.

307
00:16:42,123 --> 00:16:46,163
OK, not trying to stress you out.
It's just become like a routine.

308
00:16:46,203 --> 00:16:48,323
You know, when people come near you,
you're like,

309
00:16:48,363 --> 00:16:51,283
"Oh, go away, don't come near me."
Cross the street.

310
00:16:51,323 --> 00:16:54,363
Ooft. God. I love him so much,

311
00:16:54,403 --> 00:16:57,563
but I know if we don't fix him,
he'll get worse.

312
00:16:57,603 --> 00:17:01,323
He'll bite someone
and he'll get put down, that's it.

313
00:17:01,363 --> 00:17:05,723
OK. I honestly feel like we can
help you.

314
00:17:05,763 --> 00:17:10,443
I hope so. I'll be honest,
we're at breaking point.

315
00:17:12,403 --> 00:17:14,563
I, sort of, don't wanna
get my hopes up

316
00:17:14,603 --> 00:17:17,803
because if he's not fixed,
then he will have to go.

317
00:17:17,843 --> 00:17:19,523
Imagine handing over the lead.

318
00:17:28,483 --> 00:17:33,523
Touch, good girl.
Think about it. Touch.

319
00:17:33,563 --> 00:17:36,443
No. Touch. Good girl,

320
00:17:36,483 --> 00:17:38,883
I'll give you that one,
on the house.

321
00:17:38,923 --> 00:17:41,923
So, we had a lot of fun with them.
We've done a load of work.

322
00:17:41,963 --> 00:17:44,123
What we wanted to get Maggie
to understand is that

323
00:17:44,163 --> 00:17:46,323
being around Cody isn't such
a bad thing. Mm-hm.

324
00:17:46,363 --> 00:17:48,443
So, what we've worked on is that
every time

325
00:17:48,483 --> 00:17:50,163
she looks in Cody's direction,

326
00:17:50,203 --> 00:17:52,763
you're gonna use "Yes"
and give her a piece of food.

327
00:17:52,803 --> 00:17:54,323
All we're starting to do now

328
00:17:54,363 --> 00:17:56,603
is change her association
from a negative,

329
00:17:56,643 --> 00:17:59,323
into a real positive
when she sees Cody. Come on.

330
00:17:59,363 --> 00:18:00,363
Good.

331
00:18:01,643 --> 00:18:03,363
Yes. Cody. Reward.

332
00:18:03,403 --> 00:18:06,043
Yes. Oh, lovely. Very nice.

333
00:18:06,083 --> 00:18:09,483
{\an8}Cody? Come on, let's go. Yes.
Oh, good timing. Very nice.

334
00:18:09,523 --> 00:18:12,403
Brilliant, oh, Cody's going,
"Where's mine?"

335
00:18:12,443 --> 00:18:14,043
To the untrained eye,

336
00:18:14,083 --> 00:18:17,643
you might think all they're doing
is just giving dogs food,

337
00:18:17,683 --> 00:18:21,803
what does that do? Well, food is
extremely powerful.

338
00:18:22,843 --> 00:18:23,843
Yes.

339
00:18:24,923 --> 00:18:28,443
When dogs anticipate something
wonderful happening to them,

340
00:18:28,483 --> 00:18:30,763
their brain is flooded
with great chemicals.

341
00:18:31,843 --> 00:18:32,883
Yes.

342
00:18:32,923 --> 00:18:36,803
It's actually changing
neural pathways in the brain

343
00:18:36,843 --> 00:18:39,163
to build positive associations

344
00:18:39,203 --> 00:18:43,363
with things that dogs
have formerly found overwhelming.

345
00:18:44,643 --> 00:18:47,403
It might be simple things
that we're teaching you,

346
00:18:47,443 --> 00:18:49,403
but they're so effective.

347
00:18:49,443 --> 00:18:53,483
But they require timing
and consistency.

348
00:18:53,523 --> 00:18:54,723
OK. Yep.

349
00:18:57,763 --> 00:19:01,363
TRAINER: Fire, up... up, up, up. Good.

350
00:19:02,763 --> 00:19:04,443
Lie down. Good. Wait.

351
00:19:07,883 --> 00:19:10,283
Sit. Relax yourself a little bit,
Laura. Sit.

352
00:19:10,323 --> 00:19:12,243
Don't worry about him. Just relax.
Good boy.

353
00:19:12,283 --> 00:19:16,803
In the training room, Laura and Dave
are preparing to hand Marvin over,

354
00:19:16,843 --> 00:19:19,483
so he can work one on one with Jo.

355
00:19:19,523 --> 00:19:22,643
So, to give you an insight,
I have two Border Collies.

356
00:19:22,683 --> 00:19:24,483
One of my Border Collies,

357
00:19:24,523 --> 00:19:27,283
his name's Twist
and I know exactly how you feel

358
00:19:27,323 --> 00:19:29,723
because Twist was just like Marvin,

359
00:19:29,763 --> 00:19:32,963
he was frightened of people,
he would lunge, he would snap.

360
00:19:34,123 --> 00:19:36,923
The thing is, there is hope. Yeah.

361
00:19:38,643 --> 00:19:42,443
So, I'm gonna ask you to put
the long line on. OK.

362
00:19:42,483 --> 00:19:44,763
Lovely. So if wanna just nip under
the line.

363
00:19:44,803 --> 00:19:47,803
Good boy. And come with Nanci.
You're OK. It's OK. I'm sorry.

364
00:19:49,363 --> 00:19:51,043
DOG WINCES

365
00:19:52,363 --> 00:19:55,403
Is that a little cry? It's all
right, mate. It's all right, mate.

366
00:19:55,443 --> 00:19:56,883
It's OK, it's OK, Marv.

367
00:19:56,923 --> 00:19:59,363
Do you wanna let go of the line
and walk to the door?

368
00:20:02,483 --> 00:20:04,003
And just let yourself out.

369
00:20:20,563 --> 00:20:22,243
Where's your toy? Now hand him it,

370
00:20:22,283 --> 00:20:24,323
have a little play,
have a little game of tug.

371
00:20:24,363 --> 00:20:26,683
Come on, Dad, make it more
interesting than that.

372
00:20:26,723 --> 00:20:27,963
That's it. That's it.

373
00:20:28,003 --> 00:20:31,803
On the lawn, Adam is teaching Diane
and John a redirection technique

374
00:20:31,843 --> 00:20:34,083
for when Cody aggravates Maggie.

375
00:20:34,123 --> 00:20:37,403
So, the next exercise for Cody,
is to teach him that

376
00:20:37,443 --> 00:20:39,043
if he does get too close to Maggie,

377
00:20:39,083 --> 00:20:41,883
we've got a word that tells him to
go off and find something else,

378
00:20:41,923 --> 00:20:44,043
rather than trying to pester Maggie
for attention,

379
00:20:44,083 --> 00:20:46,283
give him a word that can help him
move away.

380
00:20:46,323 --> 00:20:48,843
So, we've used, "Where's your toy."

381
00:20:48,883 --> 00:20:51,843
It gives him another method
to gain attention or have some play,

382
00:20:51,883 --> 00:20:53,243
or have some fun.

383
00:20:53,283 --> 00:20:56,203
Nice and relaxed, walk forward,
drop the toy behind you now.

384
00:20:56,243 --> 00:21:00,683
Now turn. Cody? Where's your toy?
Where's your toy? Yeah. Good boy.

385
00:21:00,723 --> 00:21:03,603
Play, play, play, play, play.
Yes. Good. Good work. Fabulous.

386
00:21:03,643 --> 00:21:06,403
Lovely. So, we're gonna put you
through a little challenge just

387
00:21:06,443 --> 00:21:08,323
to see how these skills are going.

388
00:21:08,363 --> 00:21:11,003
So, you're gonna be on your own
doing this, all right.

389
00:21:11,043 --> 00:21:13,523
Yes, OK. We will do this. Good.

390
00:21:13,563 --> 00:21:17,843
To simulate the environment
where Maggie feels most anxious,

391
00:21:17,883 --> 00:21:21,963
Victoria and Adam have set up
a lounge area in the pen.

392
00:21:22,003 --> 00:21:24,403
Diane, bring Maggie in.

393
00:21:26,763 --> 00:21:29,683
I hope this works, this is quite a
test, I have to say.

394
00:21:29,723 --> 00:21:30,923
Yeah.

395
00:21:30,963 --> 00:21:32,243
The challenge?

396
00:21:32,283 --> 00:21:35,363
John must guide Cody towards
Maggie on the sofa

397
00:21:35,403 --> 00:21:37,163
without her growling or biting.

398
00:21:38,363 --> 00:21:44,083
Now, remember when Maggie looks at
Cody, you say yes, you reward.

399
00:21:44,123 --> 00:21:45,243
OK.

400
00:21:50,603 --> 00:21:54,843
Hang on, just shut the, oh, hello. Yes.

401
00:21:55,923 --> 00:21:57,043
Good.

402
00:21:59,243 --> 00:22:02,363
John, you're just gonna take two
or three steps towards Maggie

403
00:22:02,403 --> 00:22:05,323
and then you're gonna turn
and then send him back for a toy.

404
00:22:05,363 --> 00:22:07,083
Come on, big boy.

405
00:22:07,123 --> 00:22:11,083
Diane, watching Maggie more than
watching Cody, remember. Yes.

406
00:22:11,123 --> 00:22:12,283
Cody.

407
00:22:14,083 --> 00:22:16,643
TRAINER: You're coming a bit near
too quickly.

408
00:22:18,643 --> 00:22:20,923
Cody. Cody, Cody. Careful, careful.

409
00:22:20,963 --> 00:22:22,963
She's gonna go for him.
DOG GROWLS

410
00:22:23,003 --> 00:22:24,763
No, no, no. She growled.

411
00:22:27,483 --> 00:22:29,323
Let's move him away.

412
00:22:29,363 --> 00:22:35,883
Cody. Hey, hey. Daddy's here,
eh? I'm sorry.

413
00:22:35,923 --> 00:22:38,643
It's OK. It's OK. We'll see.

414
00:22:41,683 --> 00:22:47,363
Can we get you to do some tricks?
Lie down. Lie down.

415
00:22:50,843 --> 00:22:52,603
I've got a lot to learn, haven't I?

416
00:22:55,643 --> 00:22:57,803
I feel like, for a lot of people
when they come here,

417
00:22:57,843 --> 00:22:59,643
it's kind of D-Day.

418
00:22:59,683 --> 00:23:02,363
I actually have noticed that
all I do is talk about the dog,

419
00:23:02,403 --> 00:23:05,323
it's an obsession now
cos I just wanna fix it.

420
00:23:05,363 --> 00:23:08,523
I literally got to the pub one day
and burst into tears,

421
00:23:08,563 --> 00:23:12,323
I was like, "I can't... I can't cope
with him, he's affecting my brain."

422
00:23:12,363 --> 00:23:17,443
Like, mentally, I think I've not
felt myself because of him.

423
00:23:17,483 --> 00:23:19,643
Do you feel you need a bit more
support from Dave?

424
00:23:19,683 --> 00:23:22,163
Yeah. I've told you,
we need both need to be,

425
00:23:22,203 --> 00:23:25,323
we need to be training the dog,
we need to be on the same page,

426
00:23:25,363 --> 00:23:27,563
you've given up,
you don't do any training.

427
00:23:27,603 --> 00:23:30,243
We chose him, we got him. Yeah, but
I don't know what to do with him.

428
00:23:30,283 --> 00:23:32,923
It's like I've never known
anything like it.

429
00:23:32,963 --> 00:23:35,003
You've got a dog that doesn't
like people.

430
00:23:36,403 --> 00:23:38,203
Have you given up on him
a little bit?

431
00:23:39,843 --> 00:23:41,723
Yeah. I have, yeah.

432
00:23:41,763 --> 00:23:44,123
I mean, I haven't stopped
loving him.

433
00:23:44,163 --> 00:23:45,923
But you've given up hope.

434
00:23:45,963 --> 00:23:47,443
Yeah. Yeah.

435
00:24:00,363 --> 00:24:02,803
I'll always love him, but I just
sometimes feel that

436
00:24:02,843 --> 00:24:05,203
he could be better with
the right person.

437
00:24:05,243 --> 00:24:07,923
Laura had got to that
point herself.

438
00:24:07,963 --> 00:24:11,323
If I can't fix him,
or help him, or manage it better,

439
00:24:11,363 --> 00:24:15,043
so we get a better way of life,
then I'll have to rehome him.

440
00:24:17,323 --> 00:24:18,883
I spoke to this lady in Wales,

441
00:24:18,923 --> 00:24:20,883
I travelled five hours
to go and meet her.

442
00:24:20,923 --> 00:24:23,923
Oh, you did go? Yeah, and she was
like, do you wanna rehome him?

443
00:24:23,963 --> 00:24:26,403
She was like, I'll have him tomorrow
if you want me to,

444
00:24:26,443 --> 00:24:28,243
I took him away and didn't leave
him there.

445
00:24:28,283 --> 00:24:31,203
It's like, I love him,
but it's like heart and head.

446
00:24:31,243 --> 00:24:32,603
So, my heart was saying,

447
00:24:32,643 --> 00:24:35,283
"I love you so much, I don't wanna
let you go to anyone else."

448
00:24:35,323 --> 00:24:37,043
But, my head was saying,

449
00:24:37,083 --> 00:24:39,523
I can't explain it,
it's like the most beautiful,

450
00:24:39,563 --> 00:24:44,003
wonderful dog in the world,
but he, like, stresses me out.

451
00:24:46,203 --> 00:24:50,083
Hey, you all right, buddy?
It's all right.

452
00:25:02,563 --> 00:25:03,883
It's mid-afternoon at

453
00:25:03,923 --> 00:25:07,003
the Dog Academy
and training is in full swing.

454
00:25:07,043 --> 00:25:09,523
So, can you teach me how
to do dog tricks?

455
00:25:09,563 --> 00:25:11,723
Yeah, yeah, do you want to
do, middle?

456
00:25:13,083 --> 00:25:17,283
Wow. Good lad. Just give him one.
Hand down.

457
00:25:17,323 --> 00:25:18,643
Middle.

458
00:25:21,123 --> 00:25:24,563
Straight to you.
That's how good of a trainer I am.

459
00:25:24,603 --> 00:25:26,083
Full dog trainer, you.

460
00:25:28,963 --> 00:25:31,883
Marvin, showing me the whites of
your eyes,

461
00:25:31,923 --> 00:25:34,043
telling me you're
a little bit stressed.

462
00:25:34,083 --> 00:25:37,123
In the indoor training room,
Jo is trying to establish

463
00:25:37,163 --> 00:25:39,403
a relationship with
a reluctant Marvin.

464
00:25:41,563 --> 00:25:43,603
That's OK. Honestly,

465
00:25:43,643 --> 00:25:46,123
I'm a little bit stressed too
cos I'm worried about you.

466
00:25:47,563 --> 00:25:54,483
Are there good sniffs in here?
Well done. Good boy. That's clever.

467
00:25:59,963 --> 00:26:02,803
It cannot carry on like this.

468
00:26:02,843 --> 00:26:06,363
What you're going through
would sink a lot of people.

469
00:26:09,043 --> 00:26:10,363
Dave's said, a million times,

470
00:26:10,403 --> 00:26:14,003
haven't you, since he was a puppy,
he's a special dog.

471
00:26:14,043 --> 00:26:17,923
He just behaves slightly differently
to any dog I've ever come across.

472
00:26:17,963 --> 00:26:19,963
The thing is, getting a dog,

473
00:26:20,003 --> 00:26:26,083
there's... no formula that says,
if I get A, I will get B.

474
00:26:26,123 --> 00:26:29,723
Whatever you get, you end up with
and Marvin's your dog

475
00:26:29,763 --> 00:26:32,883
and this is who he is and he's a
very sensitive little boy.

476
00:26:32,923 --> 00:26:35,843
Dogs, emotionally and cognitively
are highly similar

477
00:26:35,883 --> 00:26:37,403
to three-year-old children.

478
00:26:37,443 --> 00:26:39,523
He's your three-year-old little boy,

479
00:26:39,563 --> 00:26:41,643
but he's not your
typical little boy.

480
00:26:42,883 --> 00:26:46,203
He's very sensitive
to sensory information.

481
00:26:46,243 --> 00:26:49,363
You're the mum of a sensitive baby.

482
00:26:49,403 --> 00:26:52,283
When someone comes too close
and he doesn't feel safe,

483
00:26:52,323 --> 00:26:54,883
he's barking and he's lunging.
He's not barking and lunging

484
00:26:54,923 --> 00:26:57,483
because he's an aggressive dog
that wants to hurt someone,

485
00:26:57,523 --> 00:27:00,763
he's that sensitive little boy
that's saying, this is too much.

486
00:27:00,803 --> 00:27:03,363
I see that every time
you feel more worried,

487
00:27:03,403 --> 00:27:06,163
you're holding him tighter
cos you're so afraid

488
00:27:06,203 --> 00:27:09,923
of things being out of control,
but what you're doing to Marvin,

489
00:27:09,963 --> 00:27:12,323
when you're tightening
around the lead,

490
00:27:12,363 --> 00:27:15,123
is telling him, mum's cross with me.

491
00:27:17,123 --> 00:27:19,403
So, if mum's getting cross,
then there's definitely

492
00:27:19,443 --> 00:27:21,963
more of a reason to worry.
Danger, yeah, yeah.

493
00:27:22,003 --> 00:27:25,203
{\an8}Marvin is at his weakest
when he feels vulnerable

494
00:27:25,243 --> 00:27:28,923
{\an8}and Marvin is at his most dangerous
when he feels vulnerable.

495
00:27:28,963 --> 00:27:30,643
That's probably the best...

496
00:27:30,683 --> 00:27:32,643
Best explanation,
but I do feel like...

497
00:27:32,683 --> 00:27:35,163
...best explanation
of his behaviour I've heard.

498
00:27:35,203 --> 00:27:38,643
What he needs is us
to build his trust in the world.

499
00:27:40,123 --> 00:27:41,683
You're his safety blanket.

500
00:27:43,363 --> 00:27:46,523
Any time anything unsure or
scary happens,

501
00:27:46,563 --> 00:27:48,803
"Good things need to happen it's OK,
it's OK,

502
00:27:48,843 --> 00:27:50,483
"don't you worry, my little boy."

503
00:27:50,523 --> 00:27:54,243
What I would ask is that, going
forward, the plan we give you guys

504
00:27:54,283 --> 00:27:56,603
and the programme we put together,
you stick to it,

505
00:27:56,643 --> 00:27:58,083
we stick to it as a team, OK.

506
00:27:58,123 --> 00:28:01,963
This time, you say, "Look, Laura,
I've got you, I'm taking your hand

507
00:28:02,003 --> 00:28:04,683
"and we're gonna get through
this together." Yeah.

508
00:28:04,723 --> 00:28:08,883
{\an8}Today is the start of a new life
for Marvin and I hope,

509
00:28:08,923 --> 00:28:12,043
a much better relationship
with Marvin.

510
00:28:12,083 --> 00:28:13,403
Yeah.

511
00:28:19,083 --> 00:28:21,403
That's nice, I like you're walking
with me.

512
00:28:23,003 --> 00:28:26,003
Come on, let's go.
Good lad, well done.

513
00:28:26,043 --> 00:28:29,203
After an hour of working
to gain Marvin's trust,

514
00:28:29,243 --> 00:28:31,963
it's crunch time for trainer, Jo.

515
00:28:32,003 --> 00:28:37,923
Good boy. Well done. We need to get
that muzzle off you, don't we?

516
00:28:39,323 --> 00:28:41,683
It's absolutely possible
to train a dog,

517
00:28:41,723 --> 00:28:43,563
while the dog is wearing a muzzle.

518
00:28:43,603 --> 00:28:45,443
Here, let's try again.

519
00:28:45,483 --> 00:28:48,763
But because we're using food
and toys to train the dog...

520
00:28:48,803 --> 00:28:50,283
No? OK.

521
00:28:50,323 --> 00:28:54,163
...we'd like to get the muzzle off
as soon as it is safe to do so.

522
00:28:57,963 --> 00:28:59,963
SHE EXHALES DEEPLY

523
00:29:01,083 --> 00:29:03,403
Good lad. How about it?

524
00:29:03,443 --> 00:29:07,083
How about it? Yeah?
What do you think?

525
00:29:08,123 --> 00:29:12,523
Timing of when to get
the muzzle off is very difficult.

526
00:29:12,563 --> 00:29:16,643
This is where understanding of body
language is so, so important.

527
00:29:16,683 --> 00:29:18,843
When you see the dog start to relax,

528
00:29:18,883 --> 00:29:21,523
when you see the eyes soften
a little bit

529
00:29:21,563 --> 00:29:23,963
and they start to interact with you,

530
00:29:24,003 --> 00:29:26,323
maybe follow you, walk with you.

531
00:29:26,363 --> 00:29:28,763
Come on, mate, let's go.

532
00:29:28,803 --> 00:29:30,683
You're starting to building
a relationship.

533
00:29:31,803 --> 00:29:35,003
But there is always a little bit,
at the back of my mind,

534
00:29:35,043 --> 00:29:36,603
that's my what if,

535
00:29:36,643 --> 00:29:38,843
the anticipation
of what if I've got it wrong.

536
00:29:40,243 --> 00:29:44,043
As Marvin is a bite risk,
Jo adds an extra layer for safety.

537
00:29:45,403 --> 00:29:47,083
Come on, then.

538
00:29:47,123 --> 00:29:48,683
Marv.

539
00:29:48,723 --> 00:29:50,403
Come on, then.

540
00:29:50,443 --> 00:29:52,603
Marvin!

541
00:29:52,643 --> 00:29:54,043
There!

542
00:29:54,083 --> 00:29:55,803
There's that tail.

543
00:29:55,843 --> 00:29:58,083
Oh, there we go.

544
00:29:58,123 --> 00:29:59,883
I'm loving that.

545
00:30:01,363 --> 00:30:04,123
I got you, I've got you.

546
00:30:04,163 --> 00:30:06,243
Yes, I do. I've got you.

547
00:30:08,203 --> 00:30:09,683
I'm gonna take his muzzle off.

548
00:30:13,443 --> 00:30:15,643
You are such a good lad.

549
00:30:24,123 --> 00:30:25,323
There we go.

550
00:30:27,123 --> 00:30:28,403
There we go.

551
00:30:30,763 --> 00:30:36,523
Hi. Big yawn. You all right? Hey.

552
00:30:36,563 --> 00:30:38,843
OK, good boy.

553
00:30:41,203 --> 00:30:45,403
Ah, come on then.
Bring it, bring it.

554
00:30:45,443 --> 00:30:47,963
Whoa, yes, yes, yes!

555
00:30:48,003 --> 00:30:50,803
I've got a cow, ready? Good boy.

556
00:30:52,803 --> 00:30:55,603
What you got? Oh, I love your face.

557
00:30:55,643 --> 00:30:57,483
I love your face.

558
00:30:57,523 --> 00:30:59,043
It's a shame to put

559
00:30:59,083 --> 00:31:01,843
the muzzle on it
and hide it from everybody.

560
00:31:06,763 --> 00:31:12,923
Come. Quick. Come on then.
Come on. Yes, yes, yes, yes, yes.

561
00:31:12,963 --> 00:31:16,963
Where's your toy? Cody, where's your
toy? Where's your toy?

562
00:31:17,003 --> 00:31:18,523
Yes.

563
00:31:18,563 --> 00:31:21,603
Back in the pen, Diane and John have
resumed training

564
00:31:21,643 --> 00:31:24,163
with warring siblings,
Maggie and Cody.

565
00:31:27,963 --> 00:31:29,563
We're gonna run that from
the top again.

566
00:31:29,603 --> 00:31:31,443
We're gonna run that from the gate.

567
00:31:31,483 --> 00:31:35,603
So, John, what I want you
to do is slow things right down.

568
00:31:35,643 --> 00:31:38,123
Do it in increments, right?

569
00:31:38,163 --> 00:31:39,283
OK, yeah.

570
00:31:39,323 --> 00:31:42,923
Diane, same as always,
Maggie looks in Cody's direction,

571
00:31:42,963 --> 00:31:45,243
there's gonna be yes and treat.

572
00:31:45,283 --> 00:31:46,803
Yes. Come on.

573
00:31:49,523 --> 00:31:51,363
Yes. Good, now turn.

574
00:31:51,403 --> 00:31:54,043
Cody, where's your toy? Where's
your toy? Come on. There you go.

575
00:31:54,083 --> 00:31:57,403
Good. Ah, nice. Well done.
So, in you go with a bit of fun.

576
00:31:57,443 --> 00:31:58,883
Yeah, look at this one.

577
00:31:58,923 --> 00:32:00,923
And then take the toy
back, start again.

578
00:32:00,963 --> 00:32:03,283
You're just gonna take one extra
step forward.

579
00:32:04,643 --> 00:32:07,163
Cody. DIANE: Yes.

580
00:32:07,203 --> 00:32:08,443
Great work, Diane.

581
00:32:08,483 --> 00:32:11,723
TRAINER: That's good, now go back.
Where's your toy? Where's your toy?

582
00:32:11,763 --> 00:32:14,363
No, that's good. You're doing
really well, doing really well.

583
00:32:14,403 --> 00:32:15,803
Fabulous. DIANE: Good girl.

584
00:32:15,843 --> 00:32:18,723
All right, now I want you to go
right up and sit on the chair.

585
00:32:23,083 --> 00:32:24,243
Come on.

586
00:32:27,083 --> 00:32:28,523
DIANE: Yes.

587
00:32:30,563 --> 00:32:31,763
OK...

588
00:32:33,123 --> 00:32:36,443
Yes. Nice. TRAINER: Here we go.

589
00:32:36,483 --> 00:32:39,763
Come on. That's it, good.
That's it. Yes.

590
00:32:39,803 --> 00:32:41,643
Good boy. Cody.

591
00:32:41,683 --> 00:32:45,083
Wow, oh, yeah, yeah, yeah, yeah.
Yeah, go with him, good.

592
00:32:45,123 --> 00:32:47,283
Yes, good boy. You are so close, guys.

593
00:32:47,323 --> 00:32:48,803
DIANE: Yes.

594
00:32:48,843 --> 00:32:51,163
Good, take a seat.
Very nice, take a seat.

595
00:32:55,043 --> 00:32:58,803
Good boy. Good boy.
Wow. They're together.

596
00:33:00,403 --> 00:33:03,563
Wow. Oh, my God. Got it.

597
00:33:03,603 --> 00:33:07,083
There you go. Who's a good boy?

598
00:33:07,123 --> 00:33:11,523
Bit messy in places,
but that's a massive, massive win.

599
00:33:11,563 --> 00:33:13,203
Who's a good boy?

600
00:33:13,243 --> 00:33:15,603
Diane, how do you think
Maggie's getting on?

601
00:33:15,643 --> 00:33:19,043
Yeah, good. She's much calmer. Yeah,
if Cody was playing with a toy,

602
00:33:19,083 --> 00:33:21,043
or anywhere near where he is now,

603
00:33:21,083 --> 00:33:23,563
she would absolutely have
the teeth glaring.

604
00:33:23,603 --> 00:33:26,363
She's that relaxed,
she's just not bothered at all.

605
00:33:26,403 --> 00:33:29,963
That's it. That's it.
Oh, if you can sit like this,

606
00:33:30,003 --> 00:33:34,523
the two dogs sitting there,
her not reacting, that's beautiful.

607
00:33:34,563 --> 00:33:38,123
Co-existing happily.
Isn't that lovely? Yes.

608
00:33:38,163 --> 00:33:41,243
TRAINER: But you see, it takes work
for both of you, right?

609
00:33:41,283 --> 00:33:44,243
Absolutely. This is how it's gonna
be for a while,

610
00:33:44,283 --> 00:33:48,363
but it's not gonna be like this
for the rest of your life. Yes.

611
00:33:50,803 --> 00:33:53,683
It's been emotional.
Elating, hasn't it?

612
00:33:53,723 --> 00:33:56,163
It's been a relief.
Yeah, it has been a relief,

613
00:33:56,203 --> 00:33:59,123
to actually put a label
on what the problem is.

614
00:33:59,163 --> 00:34:02,923
Do you want a treat for working so
hard? I feel like I need a treat.

615
00:34:02,963 --> 00:34:05,083
Good boy. Good boy.

616
00:34:05,123 --> 00:34:07,563
It's gonna be a challenge. It will.

617
00:34:07,603 --> 00:34:09,763
I think we've both got
doggy determination...

618
00:34:09,803 --> 00:34:12,363
We have. ..to make it work. Yeah.

619
00:34:30,843 --> 00:34:33,923
OK, you ready? Here comes your
little boy.

620
00:34:33,963 --> 00:34:35,923
Following an afternoon with Jo...

621
00:34:35,963 --> 00:34:37,803
Hello. Here he is.

622
00:34:37,843 --> 00:34:41,283
...Marvin is reunited with owners
Laura and Dave.

623
00:34:41,323 --> 00:34:46,203
No muzzle. Hello. Hi.

624
00:34:47,203 --> 00:34:50,283
Here's your boy. Thank you so much.
Well done.

625
00:34:50,323 --> 00:34:53,523
And he looks so much more beautiful
now with his face on show.

626
00:34:53,563 --> 00:34:55,883
No more Hannibal Lecter.

627
00:34:55,923 --> 00:34:59,243
Now Marvin is free of his muzzle,
the training can begin.

628
00:35:00,603 --> 00:35:03,763
So, we're gonna look at what you
would normally do

629
00:35:03,803 --> 00:35:05,443
when someone approaches you.

630
00:35:06,763 --> 00:35:08,363
You're all right, you're OK.

631
00:35:08,403 --> 00:35:10,363
So, can I have my
pedestrian please?

632
00:35:11,763 --> 00:35:14,403
Marv. Oh, God.

633
00:35:14,443 --> 00:35:16,243
Just relax. I'm anticipating
it already.

634
00:35:16,283 --> 00:35:17,883
I know you are. Chill.

635
00:35:21,123 --> 00:35:22,923
Sit. Good boy.

636
00:35:24,443 --> 00:35:26,043
Can you wait there, please?

637
00:35:26,083 --> 00:35:30,963
Every time he looks at the person
you say "Good," feed.

638
00:35:31,003 --> 00:35:32,923
Do you wanna get
a sausage in your hand ready?

639
00:35:32,963 --> 00:35:35,523
I've got it in my hand,
don't you worry. Get loaded.

640
00:35:35,563 --> 00:35:37,323
What we're doing is we're building

641
00:35:37,363 --> 00:35:40,363
a positive association
with strangers.

642
00:35:40,403 --> 00:35:42,683
Good. Nice. Good boy.

643
00:35:42,723 --> 00:35:44,763
You can feed to his mouth if
it's easier.

644
00:35:47,243 --> 00:35:48,803
Now let him eat those and relax.

645
00:35:48,843 --> 00:35:50,923
We don't want
frantic feeding. Chill.

646
00:35:52,883 --> 00:35:56,203
Stay where you are and let him,
let him see our pedestrian again.

647
00:35:58,883 --> 00:35:59,923
Good.

648
00:36:01,203 --> 00:36:03,443
OK, Sean, can you take a step
closer, please?

649
00:36:05,603 --> 00:36:07,563
Marvin, sit.

650
00:36:07,603 --> 00:36:09,003
Relax. Yeah.

651
00:36:09,043 --> 00:36:12,483
All right. The more you relax,
the more he will. All right?

652
00:36:13,683 --> 00:36:15,323
Your anxiety is not helping.

653
00:36:15,363 --> 00:36:18,243
It's not helping you and it's not
helping Marvin. No, no, not at all.

654
00:36:18,283 --> 00:36:21,643
Remember you're his safety blanket,
so you need to help him feel safe.

655
00:36:23,683 --> 00:36:25,883
Good. Lovely.

656
00:36:25,923 --> 00:36:27,963
Sean, can you take
a step forward please?

657
00:36:31,923 --> 00:36:34,123
Good. Well done.

658
00:36:34,163 --> 00:36:36,123
That was really good, Laura,
well done.

659
00:36:38,203 --> 00:36:41,403
When was the last time anyone
got that close to him? Well, never.

660
00:36:41,443 --> 00:36:45,363
Our goal is for him to feel good,
it's for you to feel good

661
00:36:45,403 --> 00:36:47,563
and it's for our stranger
to be safe. Yes.

662
00:36:48,803 --> 00:36:50,163
DAVE: Good boy.

663
00:36:51,763 --> 00:36:54,283
With Laura and Dave making
good progress,

664
00:36:54,323 --> 00:36:57,123
Nanci and Jo want to put their
new skills to the test.

665
00:36:58,203 --> 00:37:01,003
Can you hear me?
LAURA AND DAVE: Yep. Yes. Brilliant.

666
00:37:01,043 --> 00:37:03,443
Marvin. Marvin.

667
00:37:03,483 --> 00:37:05,563
He's a little bit tense, isn't he?

668
00:37:05,603 --> 00:37:08,363
His ears have got that position on
him, what's gonna happen.

669
00:37:09,643 --> 00:37:12,323
NANCI: So, today we're gonna bring
you to the Dog Academy cafe,

670
00:37:12,363 --> 00:37:15,203
so if you wanna make your way
through the gate.

671
00:37:15,243 --> 00:37:18,443
To teach the couple how to handle
Marvin in a social setting,

672
00:37:18,483 --> 00:37:21,163
the trainers have created
a cafe environment.

673
00:37:23,363 --> 00:37:25,683
So, shortly we'll have two
more visitors,

674
00:37:25,723 --> 00:37:27,363
who are going to take a seat.

675
00:37:27,403 --> 00:37:30,563
I want you guys to take
a deep breath, relax,

676
00:37:30,603 --> 00:37:33,123
and follow the steps that
Jo's giving you.

677
00:37:33,163 --> 00:37:34,723
Here they come.

678
00:37:34,763 --> 00:37:37,563
OK, remember your training,
remember your training.

679
00:37:37,603 --> 00:37:38,883
Good luck, guys.

680
00:37:41,243 --> 00:37:42,923
OK, he's still lying down. Good.

681
00:37:44,243 --> 00:37:45,923
DAVE: Marv. Good.

682
00:37:48,163 --> 00:37:51,043
Oh, OK. Marvin, Marvin.

683
00:37:51,083 --> 00:37:53,563
You guys, remember your training.

684
00:37:53,603 --> 00:37:55,563
So, whenever Marvin looks at them,

685
00:37:55,603 --> 00:37:57,523
say "Good" and feed him
to his mouth,

686
00:37:57,563 --> 00:37:59,803
or drop food on the floor,
for him to find.

687
00:37:59,843 --> 00:38:01,563
Good. Good.

688
00:38:03,443 --> 00:38:04,683
Good.

689
00:38:06,843 --> 00:38:09,643
Laura's smiling. Marvin's relaxed.

690
00:38:12,443 --> 00:38:13,723
Good. Good.

691
00:38:14,843 --> 00:38:17,363
Absolutely beautiful. Brilliant.
Really well done.

692
00:38:17,403 --> 00:38:18,923
Good boy.

693
00:38:18,963 --> 00:38:20,723
All right, guys.

694
00:38:20,763 --> 00:38:22,483
We're gonna up the ante
a little bit.

695
00:38:22,523 --> 00:38:26,083
Your fellow dinners are gonna get
a little bit more animated.

696
00:38:26,123 --> 00:38:28,443
So, would you like some tea?

697
00:38:29,803 --> 00:38:31,363
Good, good.

698
00:38:33,483 --> 00:38:35,363
Thank you very much.
There we go, excellent.

699
00:38:35,403 --> 00:38:37,363
JO: Guys, you're looking
a little bit anxious.

700
00:38:37,403 --> 00:38:38,763
We are.

701
00:38:38,803 --> 00:38:40,363
Take a nice, deep breath for me.

702
00:38:41,723 --> 00:38:45,883
Yes, I think I'll have some
for myself. Excellent.

703
00:38:45,923 --> 00:38:47,683
Good.

704
00:38:47,723 --> 00:38:49,843
Loosen the lead a little bit.

705
00:38:49,883 --> 00:38:51,443
Good.

706
00:38:51,483 --> 00:38:55,203
He's not taking food.
The more that you relax,

707
00:38:55,243 --> 00:38:57,603
the more relaxed he feels.
OTHER GUESTS: Chin-chin.

708
00:38:57,643 --> 00:39:01,283
My concern is that he's giving
really hard eye.

709
00:39:01,323 --> 00:39:04,923
How are you today? Yeah, I'm good.
I haven't seen you for ages.

710
00:39:04,963 --> 00:39:06,803
DAVE: Marv. Marvin.

711
00:39:06,843 --> 00:39:11,003
He's stiffening up.
He's getting quite stressed.

712
00:39:12,043 --> 00:39:13,323
Good.

713
00:39:15,123 --> 00:39:18,003
Guys, I honestly think we really
need to call it.

714
00:39:18,043 --> 00:39:21,043
Guys, just take a little break
so he can relax.

715
00:39:22,163 --> 00:39:23,363
Marvin.

716
00:39:33,643 --> 00:39:38,003
Marvin, Marvin. Good boy,
gentle boy. Good boy.

717
00:39:39,523 --> 00:39:42,403
I'm feeling a bit anxious about
this one. Me too.

718
00:39:42,443 --> 00:39:43,843
I hope he does OK.

719
00:39:43,883 --> 00:39:45,683
Can't have people round for dinner,

720
00:39:45,723 --> 00:39:49,083
can't take Marvin out very much,
out to friends,

721
00:39:49,123 --> 00:39:51,643
all the things you wanna do
with your dog.

722
00:39:51,683 --> 00:39:54,403
So, I really, really want this to
work for them.

723
00:39:54,443 --> 00:39:58,163
Marvin, Marvin, come here buddy.
Good boy.

724
00:39:58,203 --> 00:40:01,843
Jo and Nanci are hoping to teach
Laura and Dave a new technique

725
00:40:01,883 --> 00:40:06,003
to help Marvin feel more comfortable
when meeting strangers.

726
00:40:06,043 --> 00:40:08,523
Good. Well done, that was really
good, Laura.

727
00:40:08,563 --> 00:40:10,323
Look how much looser your lead
is now

728
00:40:10,363 --> 00:40:13,043
and he seems so much calmer.
How are you feeling?

729
00:40:13,083 --> 00:40:15,923
Yeah, I feel more comfortable.

730
00:40:15,963 --> 00:40:22,723
Lovely. So, what we're gonna do now
is teach you a behaviour,

731
00:40:22,763 --> 00:40:26,523
where Marvin can actually go
and say hello to somebody,

732
00:40:26,563 --> 00:40:29,043
without growling, lunging,
or nipping,

733
00:40:29,083 --> 00:40:32,123
if you invite him to
and he wants to.

734
00:40:32,163 --> 00:40:33,243
Yeah, yeah.

735
00:40:33,283 --> 00:40:35,523
So, the cue that we're using
for this is,

736
00:40:35,563 --> 00:40:37,163
"Would you like to go say hello?"

737
00:40:37,203 --> 00:40:39,323
The person that
you're gonna say that to

738
00:40:39,363 --> 00:40:43,323
is gonna put their hand down
and he would touch it, good.

739
00:40:43,363 --> 00:40:48,403
The tricky bit here is that we want
the reward to come from you,

740
00:40:48,443 --> 00:40:50,323
not the person who's hand
he touched.

741
00:40:50,363 --> 00:40:53,243
Yeah, so, then, we're rewarding him
and also that takes him away from

742
00:40:53,283 --> 00:40:54,923
the person that's removing
their hand.

743
00:40:54,963 --> 00:40:56,683
Yeah, so, give it a go, guys.

744
00:40:57,963 --> 00:41:00,003
Marvin, do you want to say hello?

745
00:41:01,923 --> 00:41:04,683
Good. Good. Nice. Good boy.

746
00:41:04,723 --> 00:41:08,083
Do you wanna have another go?
Marvin, do you want to say hello?

747
00:41:09,243 --> 00:41:12,083
He's so clever. Good... Good boy.

748
00:41:12,123 --> 00:41:14,403
I'm just a little bit in love.
I know.

749
00:41:14,443 --> 00:41:15,843
LAURA: Good boy.

750
00:41:17,043 --> 00:41:19,803
NANCI: With a lot of anxious dogs who
are a little bit uncomfortable

751
00:41:19,843 --> 00:41:23,083
around strangers, the concept
of a human reaching over them

752
00:41:23,123 --> 00:41:26,283
and patting them on the head is
really overwhelming, so what we like

753
00:41:26,323 --> 00:41:29,403
to do is let that dog choose
to approach the human,

754
00:41:29,443 --> 00:41:32,203
gives the dog a little bit more
control and more choice.

755
00:41:33,563 --> 00:41:37,083
While Nanci and Jo watch on from
the Human Training Room,

756
00:41:37,123 --> 00:41:40,443
Laura and Dave are in the pen
for one final test.

757
00:41:42,403 --> 00:41:44,163
It's lovely to see Marvin
lying down.

758
00:41:44,203 --> 00:41:46,643
Hopefully he'll stay relaxed.
Oh, my gosh.

759
00:41:46,683 --> 00:41:49,523
OK, Marvin, fingers crossed.
You can do this. Good boy.

760
00:41:49,563 --> 00:41:53,123
All right, Laura, you've suddenly
realised that across the cafe

761
00:41:53,163 --> 00:41:55,243
is your friend Kamal. OK.

762
00:41:55,283 --> 00:41:57,363
You've not seen him for ages,

763
00:41:57,403 --> 00:42:01,523
so you're gonna stand up and you're
gonna take just two or three steps

764
00:42:01,563 --> 00:42:04,443
closer to Kamal.
With the dog. With the dog.

765
00:42:05,803 --> 00:42:09,003
That's why you're here!
That's kind of the point. Yeah.

766
00:42:09,043 --> 00:42:13,003
If you both feel relaxed,
you're gonna say to Marvin,

767
00:42:13,043 --> 00:42:16,283
"Do you wanna go say hello?"
and Kamal will lower his hand.

768
00:42:17,723 --> 00:42:20,323
How do you feel about doing that?
I'm a bit nervous.

769
00:42:20,363 --> 00:42:22,603
Take a deep breath, relax.

770
00:42:23,723 --> 00:42:25,843
It's all right, Laura,
you've got this.

771
00:42:25,883 --> 00:42:27,083
Yeah, got this.

772
00:42:29,843 --> 00:42:31,443
So, just like you have done,

773
00:42:31,483 --> 00:42:34,683
every time he looks at Kamal,
you are gonna be giving it,

774
00:42:34,723 --> 00:42:37,803
"Good" and feed. Good.

775
00:42:39,003 --> 00:42:40,603
Laura seems so much calmer.

776
00:42:40,643 --> 00:42:43,963
Good. I love how Laura's waiting
for Marvin

777
00:42:44,003 --> 00:42:46,043
to actually focus on
the stranger and then

778
00:42:46,083 --> 00:42:48,323
pair the stranger with
the feel good treats.

779
00:42:50,163 --> 00:42:51,283
Good.

780
00:42:51,323 --> 00:42:53,603
Ah, they feel more relaxed to me.

781
00:42:53,643 --> 00:42:58,923
They do. Oh, and he's sitting down,
that's brilliant.

782
00:42:58,963 --> 00:43:01,403
That tells me that he's relaxed.

783
00:43:01,443 --> 00:43:02,803
Good boy.

784
00:43:02,843 --> 00:43:04,043
Absolutely beautiful.

785
00:43:04,083 --> 00:43:05,483
Good boy. Good.

786
00:43:07,723 --> 00:43:10,003
How do you think he's
looking, Laura?

787
00:43:10,043 --> 00:43:11,723
He's looking all right
at the moment.

788
00:43:11,763 --> 00:43:13,403
DAVE: Good boy.

789
00:43:13,443 --> 00:43:16,363
He is, so would you like
to invite your friend to say hello?

790
00:43:23,323 --> 00:43:24,403
OK.

791
00:43:29,203 --> 00:43:31,283
Marvin, would you like to go say
hello?

792
00:43:37,363 --> 00:43:41,723
Good. Brilliant. Good job, well done.

793
00:43:41,763 --> 00:43:44,683
I actually can't believe it.
Good boy.

794
00:43:44,723 --> 00:43:45,963
That's amazing.

795
00:43:46,003 --> 00:43:48,803
Myself and Jo are celebrating big
time for you in here.

796
00:43:48,843 --> 00:43:50,243
Well done.

797
00:43:51,803 --> 00:43:58,883
Seeing Marvin feeling comfortable
was just the most amazing thing.

798
00:43:58,923 --> 00:44:01,563
This is gonna be a journey
that you guys are gonna go on,

799
00:44:01,603 --> 00:44:03,523
as a team, all together,

800
00:44:03,563 --> 00:44:06,643
helping each other
and helping Marvin. Yeah.

801
00:44:06,683 --> 00:44:09,883
I think we haven't been on the same
page for such a long time,

802
00:44:09,923 --> 00:44:13,363
if I'm honest. Now, I feel
that I understand his behaviour

803
00:44:13,403 --> 00:44:16,283
and I'll treat it differently
and I can see there is light

804
00:44:16,323 --> 00:44:17,923
at the end of the tunnel.

805
00:44:17,963 --> 00:44:20,283
Honestly, thanks so much.
Thank you.

806
00:44:20,323 --> 00:44:22,883
Come on, boy. Good boy. Good boy.

807
00:44:22,923 --> 00:44:24,443
See you, Marv!

808
00:44:24,483 --> 00:44:26,923
I know there's gonna be blips
along the way,

809
00:44:26,963 --> 00:44:30,003
but I feel excited about the future.

810
00:44:30,043 --> 00:44:31,523
Hopefully we'll get him to the point

811
00:44:31,563 --> 00:44:34,683
where we actually can go out
and about. We can have a happy life

812
00:44:34,723 --> 00:44:38,763
with him cos I love that dog.
I love him, so, yeah, I'm hopeful.

813
00:44:56,203 --> 00:44:57,763
It's going well.

814
00:44:57,803 --> 00:45:01,083
There's less and less growling
taking place, which is fantastic.

815
00:45:01,123 --> 00:45:03,163
Yeah, I can get them both a treat

816
00:45:03,203 --> 00:45:06,443
and they'll happily sit side
by side. Go on.

817
00:45:08,043 --> 00:45:10,083
They will sleep together on the rug.

818
00:45:10,123 --> 00:45:13,963
They can sit on the sofa together.
We're a happy family.

819
00:45:14,003 --> 00:45:15,643
Yeah. Much happier.

820
00:45:49,963 --> 00:45:53,123
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