1 00:00:03,004 --> 00:00:06,604 This programme contains some scenes which some viewers 2 00:00:06,604 --> 00:00:10,484 may find upsetting, and some strong language. 3 00:00:10,484 --> 00:00:11,724 Is she breathing? 4 00:00:15,564 --> 00:00:17,044 Every minute of every day, 5 00:00:17,044 --> 00:00:19,844 the Ambulance Service answers our cries for help... 6 00:00:25,364 --> 00:00:28,484 ..as our NHS faced a national emergency like no other. 7 00:00:32,684 --> 00:00:38,484 In a year when over 11 million people dialled 999 for an ambulance, 8 00:00:38,484 --> 00:00:42,884 1.4 million calls were to the North West Ambulance Service. 9 00:00:42,884 --> 00:00:44,884 I think this lockdown's been the worst. 10 00:00:44,884 --> 00:00:46,604 We're watching people die in front of us 11 00:00:46,604 --> 00:00:49,324 and there's nothing we can do about it. 12 00:00:49,324 --> 00:00:50,964 God knows where any of these patients 13 00:00:50,964 --> 00:00:53,764 that are coming in now are going to go. 14 00:00:53,764 --> 00:00:57,444 As the people of Merseyside experienced the worst of times... 15 00:00:57,444 --> 00:01:00,524 There's no way I can leave you at home like this. 16 00:01:00,524 --> 00:01:03,564 ..decisions of life and death brought out the best of us. 17 00:01:09,804 --> 00:01:11,244 Proud to be a Scouser! 18 00:01:22,724 --> 00:01:26,324 NEWSREADER: The North West Ambulance Service has asked the army for help 19 00:01:26,324 --> 00:01:28,684 as it struggles to meet the demand for 999 calls, 20 00:01:28,684 --> 00:01:31,964 with surging levels of staff sickness due to coronavirus. 21 00:01:35,004 --> 00:01:40,284 There's 23 confirmed Covid. One shielding. Suspected Covid is 53. 22 00:01:40,284 --> 00:01:43,964 And we've 28 isolating, which is a total of 114 since Wednesday. 23 00:01:45,964 --> 00:01:50,684 Our key task now, our key ask is to try and get through February, 24 00:01:50,684 --> 00:01:54,484 which will undoubtedly be an extremely demanding month. 25 00:01:54,484 --> 00:01:57,404 MACHINE: Three, two, one, ventilate. 26 00:01:57,404 --> 00:01:59,084 Sanjay is a private in the army 27 00:01:59,084 --> 00:02:04,284 and one of 120 military personnel receiving training in basic 28 00:02:04,284 --> 00:02:08,164 life support, kit handling and driving ambulances. 29 00:02:08,164 --> 00:02:10,604 It really is infectious. 30 00:02:10,604 --> 00:02:12,724 And really, really importantly, when you arrive, 31 00:02:12,724 --> 00:02:15,204 wherever you're arriving, there's a patient at the end of it 32 00:02:15,204 --> 00:02:17,284 who's remarkably frightened and worried. 33 00:02:19,924 --> 00:02:22,524 That didn't hurt, did it? Ha-ha, no. Good man! 34 00:02:23,644 --> 00:02:26,844 I've had moments where I'm not quite sure, you know, 35 00:02:26,844 --> 00:02:28,884 what we're going to do to keep serving the public. 36 00:02:28,884 --> 00:02:32,884 But then I come and have moments like this is where I think... 37 00:02:32,884 --> 00:02:34,164 We're going to do this. 38 00:02:34,164 --> 00:02:36,164 Pull, pull, pull, pull, pull, pull, pull. 39 00:02:36,164 --> 00:02:38,564 After three days of intensive training, 40 00:02:38,564 --> 00:02:41,804 Sanjay and his fellow recruits will join paramedics 41 00:02:41,804 --> 00:02:43,844 fighting the virus on the front line. 42 00:02:45,004 --> 00:02:47,004 They'll be really proud to work alongside you, 43 00:02:47,004 --> 00:02:49,044 and they'll be a little bit nervous as well. 44 00:02:49,044 --> 00:02:50,364 This is not their day job. 45 00:03:01,124 --> 00:03:03,364 Ambulance Service. Is the patient breathing? 46 00:03:07,044 --> 00:03:08,644 They're having a fit, are they? 47 00:03:15,804 --> 00:03:18,004 Don't put anything into his mouth, all right? 48 00:03:22,964 --> 00:03:24,964 Alpha 641, good evening. 49 00:03:24,964 --> 00:03:27,684 You've just been diverted to a Cat 1 in Wavertree. 50 00:03:27,684 --> 00:03:29,244 You're right on top of this job. 51 00:03:30,404 --> 00:03:33,204 Alpha 641, Jack and Deke, 52 00:03:33,204 --> 00:03:36,204 are just two minutes away from this Category 1 call. 53 00:03:39,484 --> 00:03:40,804 So, he's nine. Yep. 54 00:03:42,604 --> 00:03:45,724 Bit young, innit? Yeah. What's the recovery...? 55 00:03:47,044 --> 00:03:48,684 Febrile or something like that. 56 00:03:54,724 --> 00:03:57,884 Hello, mate. My name's Deke. 57 00:03:57,884 --> 00:04:00,244 I'm here to help you. 58 00:04:00,244 --> 00:04:01,924 Can you open your eyes for me, mate? 59 00:04:09,004 --> 00:04:12,484 What was he doing before he started shaking? Just sleeping. OK. 60 00:04:12,484 --> 00:04:15,204 Did his eyes roll at all? Yeah, like this... 61 00:04:17,204 --> 00:04:21,804 Like that. How long was he shaking for? Erm, one minute. 62 00:04:21,804 --> 00:04:24,724 About one minute, OK. He's not normally like this, I'm guessing? 63 00:04:24,724 --> 00:04:28,284 MAN: No, this is first time. First time. First time, suddenly now. OK. 64 00:04:28,284 --> 00:04:30,524 I think we're going to have to go to hospital, obviously, 65 00:04:30,524 --> 00:04:32,004 because he's had this episode. 66 00:04:32,004 --> 00:04:34,004 He doesn't suffer with epilepsy or anything. 67 00:04:34,004 --> 00:04:35,644 We don't know what's going on. 68 00:04:35,644 --> 00:04:37,524 So, it's going to be a trip to Alder Hey. 69 00:04:38,644 --> 00:04:39,644 Well done, good boy. 70 00:04:41,364 --> 00:04:42,324 That's it, mate. 71 00:04:43,924 --> 00:04:46,924 Prajeith now needs to be assessed by a paediatric 72 00:04:46,924 --> 00:04:49,924 specialist at Alder Hey Hospital, two miles away. 73 00:04:53,644 --> 00:04:55,404 You've woken up now, haven't you? 74 00:04:56,724 --> 00:04:58,764 Cracking little smile! 75 00:04:58,764 --> 00:05:00,764 Give me a high five. Good lad, good lad. 76 00:05:13,364 --> 00:05:15,404 Do you remember this happening at all, mate, no? 77 00:05:16,604 --> 00:05:18,844 Do you feel, like, confused? 78 00:05:18,844 --> 00:05:19,924 Yeah? 79 00:05:22,524 --> 00:05:24,124 What's up, mate? 80 00:05:24,124 --> 00:05:25,884 Whenever he's had a fever... 81 00:05:25,884 --> 00:05:26,964 Ah. 82 00:05:29,124 --> 00:05:30,124 There you go. 83 00:05:33,524 --> 00:05:34,484 Come on. SPLASHING 84 00:05:34,484 --> 00:05:35,724 That's it, get it out, mate. 85 00:05:35,724 --> 00:05:37,604 Don't be shy. Go on. 86 00:05:37,604 --> 00:05:39,604 Look at that, I caught it in time, didn't I? 87 00:05:39,604 --> 00:05:40,844 Yeah. I read him. 88 00:05:46,084 --> 00:05:48,204 OK, mate? Swing your legs. 89 00:05:58,084 --> 00:06:02,564 Hopefully the doctors will see him and they'll get some sort of plan 90 00:06:02,564 --> 00:06:04,844 in place for them so it doesn't happen again. 91 00:06:04,844 --> 00:06:06,804 Fingers crossed, eh? Yep. 92 00:06:06,804 --> 00:06:08,244 But guess what. 93 00:06:08,244 --> 00:06:09,444 I caught the kid's sick. 94 00:06:09,444 --> 00:06:11,404 Did he go that greeny colour? 95 00:06:11,404 --> 00:06:13,524 He went that funny colour and he's about to blow, 96 00:06:13,524 --> 00:06:15,804 I was thinking in my head. And I went bang, bang. 97 00:06:15,804 --> 00:06:18,644 Soon as it hit, all of it straight into the bowl. 98 00:06:18,644 --> 00:06:20,444 You've got a commendation coming your way. 99 00:06:20,444 --> 00:06:22,844 Hey, honestly, some people have it... 100 00:06:22,844 --> 00:06:24,644 LAUGHTER 101 00:06:30,564 --> 00:06:32,004 Ambulance Service. 102 00:06:35,324 --> 00:06:36,444 OK. 103 00:06:39,924 --> 00:06:43,044 It's Friday night and call handlers 104 00:06:43,044 --> 00:06:47,004 are dealing with a new emergency call every 20 seconds. 105 00:06:55,404 --> 00:07:00,044 Across all control rooms, there are currently 73 members of staff 106 00:07:00,044 --> 00:07:02,684 who are absent from work due to Covid. 107 00:07:02,684 --> 00:07:06,324 Any difficulty breathing or shortness of breath? 108 00:07:06,324 --> 00:07:09,964 Agency workers have been recruited to boost staffing levels. 109 00:07:12,244 --> 00:07:14,444 Ambulance Service. Is the patient breathing? 110 00:07:22,084 --> 00:07:25,604 I'm not sure. I'm not medically trained to advise you. 111 00:07:25,604 --> 00:07:26,684 No. 112 00:07:28,764 --> 00:07:31,764 I arrange ambulances, like ambulance calls. 113 00:07:35,004 --> 00:07:39,164 Imran received two weeks' training before becoming a call handler 114 00:07:39,164 --> 00:07:41,444 during the first wave of the pandemic. 115 00:07:46,764 --> 00:07:48,164 Let's hope it does. 116 00:07:48,164 --> 00:07:50,004 If we could only... 117 00:07:50,004 --> 00:07:51,804 Do you not think it will? 118 00:07:55,164 --> 00:07:56,964 What do you think's going to happen? 119 00:07:59,404 --> 00:08:00,444 Do you think? 120 00:08:02,804 --> 00:08:04,204 VOICES ARRIVING 121 00:08:05,644 --> 00:08:08,244 I'll leave you with them. You take care of yourself. 122 00:08:11,284 --> 00:08:13,324 Well, let's hope, yeah. 123 00:08:13,324 --> 00:08:16,004 It's the most calmest person who's been stabbed. 124 00:08:20,324 --> 00:08:24,924 Alpha 171, Kate and Danielle, are booking on for the night shift. 125 00:08:26,564 --> 00:08:28,044 Got us a bar of chocolate. 126 00:08:28,044 --> 00:08:30,004 Oh, you've already started it, haven't you? 127 00:08:30,004 --> 00:08:31,244 I have already started it. 128 00:08:31,244 --> 00:08:33,924 Never mind "got us a bar". You've you got us half a bar of chocolate. 129 00:08:33,924 --> 00:08:35,884 Yeah, not quite a full bar. 130 00:08:40,004 --> 00:08:41,924 Ambulance Service. Is the patient breathing? 131 00:08:44,684 --> 00:08:47,684 It's OK. Listen to me, just keep yourself calm, OK? 132 00:08:50,164 --> 00:08:52,524 Unfortunately, we are very, very busy, so we are going to 133 00:08:52,524 --> 00:08:54,604 get to you as quick as we can on lights and sirens. 134 00:08:58,364 --> 00:09:00,804 Well, cutting your foot off is just going to make it bleed more. 135 00:09:02,124 --> 00:09:03,324 171, thank you. 136 00:09:03,324 --> 00:09:06,684 I've just sent you through a category two call, please. 137 00:09:06,684 --> 00:09:09,644 I'd just approach with caution on this one. 138 00:09:09,644 --> 00:09:12,884 He is now threatening to cut his own foot off, 139 00:09:12,884 --> 00:09:15,324 threatening that if he's found dead in the house, 140 00:09:15,324 --> 00:09:17,924 it's going to be the EMD's fault. 141 00:09:19,604 --> 00:09:24,004 Kate and Danielle are immediately dispatched to the call in progress. 142 00:09:24,004 --> 00:09:25,524 They are seven minutes away. 143 00:09:28,724 --> 00:09:31,964 The ambulance is coming to you as fast as it can on lights and sirens. 144 00:09:38,924 --> 00:09:40,364 Don't like the look of this. 145 00:09:44,764 --> 00:09:46,964 DOGS BARKING NEARBY 146 00:09:50,124 --> 00:09:52,004 Oh, dear. 147 00:09:52,004 --> 00:09:53,484 What's your name, sweetheart? 148 00:09:53,484 --> 00:09:56,724 John. Shall we have a little seat in there? 149 00:10:02,004 --> 00:10:04,604 Let's just sit on this toilet because you're bleeding quite a lot. 150 00:10:04,604 --> 00:10:06,484 I will, I will. OK? 151 00:10:06,484 --> 00:10:08,964 Can I just explain something to you? 152 00:10:08,964 --> 00:10:10,964 There you go. I don't want to sit in blood. 153 00:10:10,964 --> 00:10:13,444 You need to sit down before you collapse, OK? 154 00:10:13,444 --> 00:10:14,844 So forget about the blood. 155 00:10:14,844 --> 00:10:16,284 Come on, let's just sit you down. 156 00:10:16,284 --> 00:10:18,084 I can't walk, I'm not walking over there. 157 00:10:18,084 --> 00:10:21,524 We'll get a load of conti sheets and we'll try and lay them down. 158 00:10:21,524 --> 00:10:23,364 I'm sorry for shouting at you, like, but... 159 00:10:23,364 --> 00:10:26,164 I know, but, John, we're in a position here where you need 160 00:10:26,164 --> 00:10:28,044 to sit down before you collapse. 161 00:10:28,044 --> 00:10:30,084 But if I sit down, I go dizzy. 162 00:10:30,084 --> 00:10:33,924 We're here to help you and you're not doing as we ask, are you? 163 00:10:37,204 --> 00:10:39,604 John, how about we throw this blanket on the floor 164 00:10:39,604 --> 00:10:41,004 and you can walk across there 165 00:10:41,004 --> 00:10:43,204 and we can take this with us and throw it in the bin? 166 00:10:43,204 --> 00:10:46,244 Put that on the floor there, love. Would that help? Thank you. 167 00:10:46,244 --> 00:10:48,164 That's it, come in here. 168 00:10:48,164 --> 00:10:50,484 Do you want me to put one of these on the toilet? 169 00:10:50,484 --> 00:10:53,364 I know I'm going to get blood everywhere. Don't you worry. 170 00:10:53,364 --> 00:10:55,684 There you go, sit there. 171 00:10:55,684 --> 00:10:57,844 And have you scratched your foot, have you? 172 00:10:57,844 --> 00:11:02,884 It was an old scratch I done last week. 173 00:11:02,884 --> 00:11:05,724 And I scratched it and I've opened the old cut. 174 00:11:05,724 --> 00:11:07,004 Right, OK. 175 00:11:07,004 --> 00:11:09,684 I can't even bend. Look, I'm shaking, look. 176 00:11:09,684 --> 00:11:11,764 All right, sweetheart. I'm shaking. 177 00:11:11,764 --> 00:11:14,524 It's all right. We'll look after you, John. Don't you worry. 178 00:11:14,524 --> 00:11:16,564 Just keep your arm nice and straight for me, sweetheart. 179 00:11:16,564 --> 00:11:18,444 I feel so dizzy. 180 00:11:18,444 --> 00:11:22,484 John, try and stay nice and calm. Just keep your arm still for me. 181 00:11:22,484 --> 00:11:24,884 Listen, let me explain to you, I'm a panicker. 182 00:11:24,884 --> 00:11:26,164 I know. I know. 183 00:11:28,684 --> 00:11:32,404 98 sats. Heart rate is 62. 184 00:11:33,564 --> 00:11:35,764 So BP's OK. Are you still a bit dizzy and light-headed 185 00:11:35,764 --> 00:11:37,724 at the minute, John? My heart's pounding. 186 00:11:37,724 --> 00:11:42,964 I think your heart's pounding more because you're panicky, aren't you? 187 00:11:42,964 --> 00:11:46,244 All I want to do is get to the hospital and stop it. I know. 188 00:11:46,244 --> 00:11:47,844 I need to see my family. 189 00:11:50,204 --> 00:11:52,124 Come on, John. We'll look after you. 190 00:11:54,804 --> 00:11:57,004 Kick your feet forward for me. 191 00:11:57,004 --> 00:11:59,244 Bend this leg back, John. 192 00:11:59,244 --> 00:12:00,604 And the other leg. 193 00:12:08,164 --> 00:12:09,404 All right, John. 194 00:12:09,404 --> 00:12:10,604 No more shouting, OK? 195 00:12:14,484 --> 00:12:16,804 Are you feel a bit calmer now you're in here, John? 196 00:12:18,444 --> 00:12:21,364 OK, John, Kate will talk to you now. I'm going to get in the front. 197 00:12:23,244 --> 00:12:24,444 Stirling Moss! 198 00:12:24,444 --> 00:12:25,964 Who's that? 199 00:12:25,964 --> 00:12:26,964 She's too young. 200 00:12:32,164 --> 00:12:35,724 Oh, OK. You'll have to rate me out of ten when we get to the hospital. 201 00:12:56,324 --> 00:12:57,764 Alpha 171. 202 00:12:57,764 --> 00:13:01,484 171, thank you. I'm just after a quick update on that job 203 00:13:01,484 --> 00:13:03,484 if you've got time. Over. 204 00:13:03,484 --> 00:13:06,684 Yeah, roger. We've certainly got time. Wow, what can I say? 205 00:13:06,684 --> 00:13:09,164 I think we're both feeling a little bit frazzled 206 00:13:09,164 --> 00:13:11,924 but he did apologise and said he was a bit panicky 207 00:13:11,924 --> 00:13:13,604 so we let him off in the end. Over. 208 00:13:15,444 --> 00:13:18,044 Good for you. Many thanks for all your help. 209 00:13:26,604 --> 00:13:28,964 Ambulance Service. Is the patient breathing? 210 00:13:32,804 --> 00:13:36,124 I want to do a quick breathing assessment on her, OK? 211 00:13:36,124 --> 00:13:39,084 I want you to say the word "now" every single time 212 00:13:39,084 --> 00:13:42,324 she takes a breath in, starting immediately. 213 00:13:54,004 --> 00:13:55,964 OK, that's not effective. 214 00:13:55,964 --> 00:13:57,644 It's saying she's not breathing. 215 00:13:57,644 --> 00:14:00,324 We need to start chest compressions. 216 00:14:00,324 --> 00:14:01,924 Pump the chest hard and fast 217 00:14:01,924 --> 00:14:03,364 at least twice per second 218 00:14:03,364 --> 00:14:05,364 and two inches deep. 219 00:14:05,364 --> 00:14:09,244 We are going to do this until help can take over. 220 00:14:09,244 --> 00:14:12,644 So start counting out loud so I can time you, at a rate of 221 00:14:12,644 --> 00:14:15,324 one, two, three, four. 222 00:14:15,324 --> 00:14:17,724 One, two, three, four. 223 00:14:17,724 --> 00:14:20,404 One, two, three... 224 00:14:20,404 --> 00:14:21,404 Yeah. 225 00:14:33,804 --> 00:14:34,844 INDISTINCT GROAN 226 00:14:36,524 --> 00:14:37,844 Is that her? 227 00:14:42,044 --> 00:14:43,364 Has she started breathing? 228 00:14:48,244 --> 00:14:51,084 I would have never imagined myself here. 229 00:14:51,084 --> 00:14:54,164 I worked for Thomas Cook for 13 years. 230 00:14:54,164 --> 00:14:56,564 I was cabin crew. 231 00:14:56,564 --> 00:14:58,804 I absolutely loved it. 232 00:14:58,804 --> 00:15:03,244 Up until the last day, I had butterflies going to work. 233 00:15:04,524 --> 00:15:05,884 Is that the crew in the room? 234 00:15:07,244 --> 00:15:09,284 OK, I'm going to leave you with them. Take care now. 235 00:15:10,724 --> 00:15:11,764 You're welcome. Bye. 236 00:15:13,404 --> 00:15:16,284 They went into administration 237 00:15:16,284 --> 00:15:17,964 and I burst into tears. 238 00:15:17,964 --> 00:15:21,524 I remember walking straight into a Jobcentre in my uniform. 239 00:15:23,564 --> 00:15:25,004 I knew it was over. 240 00:15:27,804 --> 00:15:31,324 When I first walked into the control room, 241 00:15:31,324 --> 00:15:34,164 I was made to feel so welcome. 242 00:15:34,164 --> 00:15:36,764 I was never made to feel like I'm an outsider. 243 00:15:47,244 --> 00:15:50,164 LINE BEEPS Ambulance. Is the patient breathing? 244 00:15:51,804 --> 00:15:53,324 OK, is he awake at the moment? 245 00:15:59,564 --> 00:16:03,204 Going to be a cold night, I reckon. Yep. Same here. 246 00:16:04,164 --> 00:16:05,684 It was a cold day today. 247 00:16:08,844 --> 00:16:10,284 641. 248 00:16:11,324 --> 00:16:12,924 641, go ahead. 249 00:16:14,924 --> 00:16:17,044 Yeah, we've been auto-dispatched to this Cat 1. 250 00:16:17,044 --> 00:16:19,884 Do you know anything about it? Over. 251 00:16:19,884 --> 00:16:22,484 No, mate, don't know anything about it. 252 00:16:22,484 --> 00:16:24,524 THEY LAUGH 253 00:16:29,404 --> 00:16:32,044 I'll shout you back, Deke. Stand by. 254 00:16:32,044 --> 00:16:34,364 Yeah, thanks. I was just laughing my head off. 255 00:16:37,124 --> 00:16:38,164 Stand by, one. 256 00:16:41,044 --> 00:16:43,164 Deke just makes me laugh. 257 00:16:43,164 --> 00:16:46,884 641... At the back of the Marks & Spencer in town. 258 00:16:46,884 --> 00:16:50,164 25-year-old male, not conscious, ineffective breathing. 259 00:16:50,164 --> 00:16:51,684 He's taken spice. 260 00:16:53,244 --> 00:16:55,164 Perfect. Thank you for that. Over. 261 00:16:59,244 --> 00:17:01,684 I grew up in Africa. 262 00:17:01,684 --> 00:17:03,324 I came here when I was 11. 263 00:17:03,324 --> 00:17:08,244 It was strange getting off the aeroplane to a cold Britain, 264 00:17:08,244 --> 00:17:10,844 where I've never seen anything like this, 265 00:17:10,844 --> 00:17:13,604 and then there's people speaking a different language. 266 00:17:14,924 --> 00:17:16,964 It was frightening for a little kid. 267 00:17:16,964 --> 00:17:19,484 I didn't like it. I wanted to go back that day! 268 00:17:28,204 --> 00:17:30,124 That's probably him on the floor there. 269 00:17:33,204 --> 00:17:35,204 Hello! 270 00:17:38,084 --> 00:17:41,404 Had a bit of a tumble, mate? Do you want to sit in this chair? 271 00:17:41,404 --> 00:17:43,404 Have a sit down in that chair for us, mate. 272 00:17:44,644 --> 00:17:46,764 It's the ambulance, mate. Go on, sit down. 273 00:17:49,724 --> 00:17:51,044 I'll grab this. Go on. 274 00:17:53,684 --> 00:17:57,164 Come on, mate. Step up. 275 00:17:57,164 --> 00:17:58,524 Lean towards me, fella. 276 00:18:01,004 --> 00:18:02,564 Listen to me. What's your name? 277 00:18:03,804 --> 00:18:05,844 What, what? PATIENT SPEAKS SOFTLY 278 00:18:05,844 --> 00:18:07,724 Clinton? 279 00:18:07,724 --> 00:18:10,164 Jim? We need you on the bed, mate. Come on, stand up. 280 00:18:10,164 --> 00:18:13,604 On three. One, two, three. Up you get. 281 00:18:15,684 --> 00:18:17,244 There you are. That's better. 282 00:18:20,524 --> 00:18:21,524 You cold, mate? 283 00:18:22,604 --> 00:18:24,324 How long you been lying on the floor? 284 00:18:27,404 --> 00:18:29,284 This jacket's soaking as well, mate. 285 00:18:29,284 --> 00:18:32,884 We'll take this off and we'll get a blanket on you. What have you taken? 286 00:18:36,204 --> 00:18:39,364 Jim? Concentrate, mate. Have you taken something? 287 00:18:46,404 --> 00:18:48,964 He's not telling us anything. Very limited information. 288 00:18:48,964 --> 00:18:52,364 No signs of any head injury? Nope. No, no bruising, no nothing. 289 00:18:59,324 --> 00:19:02,364 Wake up, mate. That's it. Where do you live? 290 00:19:02,364 --> 00:19:04,124 Do you have a home address? 291 00:19:07,324 --> 00:19:12,284 I've grew up in Somalia. There was war going on between... Tribal. 292 00:19:13,844 --> 00:19:15,564 My mum, she made that decision - 293 00:19:15,564 --> 00:19:18,764 "Now is the time to move, before it all kicks off." 294 00:19:20,924 --> 00:19:23,644 You know where we're going, Jim? We're going to hospital. 295 00:19:25,124 --> 00:19:29,124 I'm going to need your details. They're going to need it as well, 296 00:19:29,124 --> 00:19:31,924 just so they can look after you till you feel a bit better. 297 00:19:34,524 --> 00:19:35,844 Snoring away, are we? 298 00:19:39,164 --> 00:19:42,604 In my head, I felt like, "Are my friends going to be there 299 00:19:42,604 --> 00:19:46,164 "if I come back? Is this going to get bad?" 300 00:19:46,164 --> 00:19:48,884 Jim! We're at hospital, mate. 301 00:19:50,364 --> 00:19:54,244 No, no, stay where you are. What's your surname? 302 00:19:54,244 --> 00:19:55,684 Don't fall asleep yet. 303 00:20:11,804 --> 00:20:13,684 641. 304 00:20:13,684 --> 00:20:17,364 641, go ahead. Yeah, just information on our last patient. 305 00:20:18,564 --> 00:20:21,164 Obviously, I think he was homeless, 306 00:20:21,164 --> 00:20:25,204 but it's just very sad to see the situation he was in 307 00:20:25,204 --> 00:20:28,244 and end up on the floor by himself in the middle of town. 308 00:20:29,324 --> 00:20:33,204 Yeah, I wouldn't like to be out in town tonight, even if it was open. 309 00:20:33,204 --> 00:20:36,084 I've just had a look, and it says it feels like it's -7 out, 310 00:20:36,084 --> 00:20:37,604 so God knows how cold he was. 311 00:20:39,684 --> 00:20:41,484 Absolutely. He's in a place of safety, 312 00:20:41,484 --> 00:20:44,284 and then they were making him a cuppa just before we left. 313 00:20:47,404 --> 00:20:52,244 My friends lost their life to the war and gone down. 314 00:20:52,244 --> 00:20:55,204 I would love to have brought them with me here. 315 00:20:55,204 --> 00:20:57,524 I felt like, "I'm the lucky one. I got out." 316 00:20:58,764 --> 00:21:00,364 I could've been in that war. 317 00:21:02,684 --> 00:21:04,084 I could've lost my life. 318 00:21:12,964 --> 00:21:14,004 LINE BEEPS 319 00:21:14,004 --> 00:21:16,284 Ambulance Service. Is the patient breathing? 320 00:21:24,444 --> 00:21:29,684 Three hours into the shift, 50 jobs are waiting to be allocated a crew. 321 00:21:29,684 --> 00:21:32,684 And Valentine's Day is on the horizon. 322 00:21:32,684 --> 00:21:34,924 LINE BEEPS Tell me exactly what's happened. 323 00:21:42,684 --> 00:21:43,644 LINE BEEPS 324 00:21:54,404 --> 00:21:56,164 Yeah, I think you should get help. 325 00:21:59,404 --> 00:22:01,644 Right, OK. We'll get that help arranged, OK? 326 00:22:13,004 --> 00:22:14,084 It's OK. 327 00:22:17,764 --> 00:22:20,484 Once this is all over, Kate, we'll just have to go out and get pissed. 328 00:22:20,484 --> 00:22:24,484 Oh, definitely. Sounds like a plan. It's a date. 329 00:22:24,484 --> 00:22:27,324 Definitely. It's a date! 330 00:22:27,324 --> 00:22:30,884 Down the pubs, get an ambo home! THEY LAUGH 331 00:22:33,324 --> 00:22:34,644 What was your last meal be? 332 00:22:34,644 --> 00:22:37,884 I'd like to say lasagne, but my missus makes it too much. 333 00:22:37,884 --> 00:22:39,724 I'd have to have just a few different things. 334 00:22:39,724 --> 00:22:42,844 I couldn't have just one thing. You don't go for a salad? 335 00:22:42,844 --> 00:22:43,964 No way. 336 00:22:45,644 --> 00:22:47,604 It's a waste of energy, moving your mouth. 337 00:23:01,884 --> 00:23:04,684 641, thanks. I've got a Cat 3 for you when you're ready. 338 00:23:06,324 --> 00:23:09,164 Go for it. Excellent. This is an 85-year-old male. 339 00:23:09,164 --> 00:23:10,804 I'll send you the details now. 340 00:23:10,804 --> 00:23:13,004 There's a couple of obs there for you as well. 341 00:23:14,204 --> 00:23:16,884 The patient's wife has advised the caller 342 00:23:16,884 --> 00:23:19,204 that the patient was recently in hospital. 343 00:23:19,204 --> 00:23:24,764 Temp is 37.2 and the nurses had trouble catheterising him. 344 00:23:31,284 --> 00:23:34,284 Good morning, my dear. What's your name? 345 00:23:34,284 --> 00:23:35,764 Marj? 346 00:23:35,764 --> 00:23:37,844 Hiya, Marj. 347 00:23:37,844 --> 00:23:41,484 You ought to know, George has got dementia. OK. So what's gone on? 348 00:23:41,484 --> 00:23:44,524 He's had a bit of a pain. He's been walking around holding his crotch. 349 00:23:44,524 --> 00:23:47,044 He's been quite sore. There's been some bleeding. 350 00:23:47,044 --> 00:23:49,204 District nurse... District nurse has come out. 351 00:23:49,204 --> 00:23:51,644 ..and she said, "I'm quite concerned about this now." 352 00:23:51,644 --> 00:23:54,804 OK. How do you feel in yourself, George? 353 00:23:54,804 --> 00:23:56,484 All right, you know. 354 00:23:56,484 --> 00:23:58,924 You feel light-headed at all or anything like that? 355 00:23:58,924 --> 00:24:00,804 No. No? 356 00:24:00,804 --> 00:24:03,604 Your good lady looking after you too much? Yeah. Good! 357 00:24:06,764 --> 00:24:10,084 We had a big wedding anniversary two years ago - 60 years. 358 00:24:10,084 --> 00:24:11,924 60? Congratulations. 359 00:24:11,924 --> 00:24:15,084 We haven't even been out and had a drink because of the Covid. 360 00:24:15,084 --> 00:24:17,684 I'm sorry we've got to take him away on Valentine's Day. 361 00:24:21,084 --> 00:24:23,404 He's got a genuine reason to forget. 362 00:24:23,404 --> 00:24:24,764 We'll look after George... OK. 363 00:24:24,764 --> 00:24:27,724 ..and hopefully we get him sent home, hopefully. OK? 364 00:24:32,964 --> 00:24:36,084 It is. It is cold out. It's very cold tonight. 365 00:24:36,084 --> 00:24:37,844 Do you want a hand, George? Ta. 366 00:24:39,404 --> 00:24:42,164 Thank you. Your good lady's got it. 367 00:24:45,484 --> 00:24:47,164 THEY LAUGH 368 00:24:48,724 --> 00:24:52,124 A bit more blood as well? And a bit more blood as well, I bet! 369 00:24:53,604 --> 00:24:57,004 You OK walking with us, George? Yeah... Follow me, sir. 370 00:25:01,924 --> 00:25:03,564 That's it. You see us out. 371 00:25:07,564 --> 00:25:09,804 Sit on there for me, George, please. 372 00:25:12,404 --> 00:25:14,164 Perfect. 373 00:25:14,164 --> 00:25:15,524 Let's get this belt on you. 374 00:25:26,484 --> 00:25:29,284 Follow me. This way, George. Yeah, this way. That's it. 375 00:25:46,564 --> 00:25:47,924 LINE BEEPS 376 00:25:47,924 --> 00:25:50,204 Ambulance Service. Is the patient breathing? 377 00:25:51,844 --> 00:25:53,244 She's in labour? OK. 378 00:26:05,724 --> 00:26:08,604 Aw! Hopefully she gets a Valentine's baby! 379 00:26:10,564 --> 00:26:12,404 If it's anything like last Valentine's, 380 00:26:12,404 --> 00:26:16,124 I got a man who slipped on a toilet brush 381 00:26:16,124 --> 00:26:20,084 and two people having sex in the shower and they got, like, vacuumed together... Oh, brilliant! 382 00:26:20,084 --> 00:26:23,324 ..and they couldn't get out, so they phoned an ambulance! 383 00:26:23,324 --> 00:26:24,724 It should be fun. I know. 384 00:26:26,764 --> 00:26:29,684 There was a little card off the kids, like for a Mummy Valentine. 385 00:26:29,684 --> 00:26:32,124 Didn't even know they existed. I was like, "Oh!" 386 00:26:32,124 --> 00:26:34,524 So, he made me them, made me tea and nearly killed me, 387 00:26:34,524 --> 00:26:38,644 because my chicken was pink inside! Oh! 388 00:26:38,644 --> 00:26:41,244 I ate the wrap, which I'd been saying 389 00:26:41,244 --> 00:26:43,884 I'd been thinking about all day, and... Just pink. 390 00:26:43,884 --> 00:26:47,444 Gave you the gift of diarrhoea for Valentine's Day? 391 00:26:47,444 --> 00:26:49,964 Well, you know then it's in your mind. 392 00:26:49,964 --> 00:26:53,364 I thought, "I'm going to wake up at one o'clock, vomiting nonstop." 393 00:26:53,364 --> 00:26:55,404 The thought was there, wasn't it? 394 00:26:57,124 --> 00:26:59,564 Just didn't really want food poisoning for work. 395 00:27:08,444 --> 00:27:10,484 641. 396 00:27:10,484 --> 00:27:13,404 641, I've got a job for you when you're ready. 397 00:27:13,404 --> 00:27:16,524 It is to take our lovely man George back home to his wife, 398 00:27:16,524 --> 00:27:17,564 if you don't mind. 399 00:27:20,044 --> 00:27:24,924 Aw, that's brilliant! His wife was concerned. She wanted him back. 400 00:27:24,924 --> 00:27:28,124 So, hopefully we'll give her a nice Valentine's present. Over. 401 00:27:29,804 --> 00:27:33,084 Aw! He's just said, "We'll go and give her the Valentine's gift back." 402 00:27:33,084 --> 00:27:36,044 Aw! She is going to be made up, isn't she? 403 00:27:37,284 --> 00:27:39,164 Aw! 404 00:27:39,164 --> 00:27:41,164 Come on, George. 405 00:27:41,164 --> 00:27:43,804 As the patient is considered vulnerable, 406 00:27:43,804 --> 00:27:47,164 emergency transport is arranged to take him home. 407 00:27:47,164 --> 00:27:49,044 You excited to be going home? 408 00:27:51,124 --> 00:27:54,724 Grab hold of this yellow barrier. Yellow barrier, George. That's it. 409 00:27:55,964 --> 00:27:58,164 How do you feel now? Feel better? 410 00:27:59,204 --> 00:28:00,804 Good. 411 00:28:00,804 --> 00:28:02,884 Result, then. 412 00:28:02,884 --> 00:28:05,524 And your wife's aware you're coming home. 413 00:28:05,524 --> 00:28:07,444 She's waiting for us, OK? Yeah? 414 00:28:12,244 --> 00:28:15,444 What about Marjorie? Are you looking forward to seeing your wife? 415 00:28:16,684 --> 00:28:19,764 I worked in a place here. Yeah. 416 00:28:19,764 --> 00:28:24,004 And she worked in the same street further up. OK. Oh, wow. 417 00:28:24,004 --> 00:28:28,484 She was in an office there... OK. ..and I was in a wagon... Yeah. 418 00:28:28,484 --> 00:28:31,524 ..and I was taking stuff to the docks, to the ships. 419 00:28:31,524 --> 00:28:33,924 OK. And is that how you met? Yeah. 420 00:28:33,924 --> 00:28:36,164 And here we are, 60 years afterwards. 421 00:28:36,164 --> 00:28:38,844 Yeah. Wow! Amazing. 422 00:28:42,244 --> 00:28:43,284 I think we're here. 423 00:28:47,404 --> 00:28:50,244 Are you OK, George? Grab a hold of me again. 424 00:28:50,244 --> 00:28:52,924 It's pitch black. I don't want you to fall. 425 00:28:52,924 --> 00:28:54,564 That's it. The light is on. 426 00:28:57,924 --> 00:28:59,724 Good morning, Marjorie. 427 00:28:59,724 --> 00:29:02,204 Look what I've got for you. 428 00:29:02,204 --> 00:29:03,244 Do you want him back? 429 00:29:05,324 --> 00:29:06,884 THEY LAUGH 430 00:29:06,884 --> 00:29:09,044 Let's go. 431 00:29:09,044 --> 00:29:10,884 You only want the dishes doing! 432 00:29:14,404 --> 00:29:16,604 Have I been good? You've been excellent. 433 00:29:20,204 --> 00:29:22,724 He said to me, "How did I meet you?" 434 00:29:22,724 --> 00:29:25,924 I said you walked past the place I used to work in. 435 00:29:28,284 --> 00:29:32,084 Oh, were you? Ooh! Is that how she got you, George? 436 00:29:32,084 --> 00:29:34,444 You should do that again. What was it, the little wiggle? 437 00:29:34,444 --> 00:29:38,724 Look at that! Ooh! Yeah! 438 00:29:42,644 --> 00:29:44,964 60 years... Amazing, honestly. 439 00:29:47,084 --> 00:29:48,324 Ups and downs, but... 440 00:29:50,364 --> 00:29:53,924 ..you're still both smiling. It's absolutely marvellous, honestly. 441 00:29:55,204 --> 00:29:58,124 Have a good night! Thank you very much. Have a good sleep. 442 00:29:58,124 --> 00:30:01,284 There's your Valentine's gift. Yeah. George is back with you. 443 00:30:01,284 --> 00:30:03,004 We took him away and we brought him back. 444 00:30:03,004 --> 00:30:04,724 THEY LAUGH 445 00:30:06,204 --> 00:30:08,444 Thank you very much. It's all part of the service. 446 00:30:08,444 --> 00:30:11,244 You take care, George. And you take care, Marjorie. 447 00:30:11,244 --> 00:30:12,964 Have a good night, darling. 448 00:30:23,524 --> 00:30:26,444 62 years on, still together and laughing. 449 00:30:28,644 --> 00:30:33,164 It gives hope to everyone that you can carry on for 62 years 450 00:30:33,164 --> 00:30:34,844 and still be in love. 451 00:30:53,524 --> 00:30:55,724 NEWSREADER: Hundreds of soldiers are continuing 452 00:30:55,724 --> 00:30:59,204 to help tackle the pandemic, and they're now working to ease pressure 453 00:30:59,204 --> 00:31:01,844 on the North West Ambulance Service. 454 00:31:01,844 --> 00:31:05,724 Morning. Morning, lovey. How are you? Very well. 455 00:31:05,724 --> 00:31:09,324 How would you feel coming to help us when you were an army cadet? 456 00:31:09,324 --> 00:31:12,604 I'd be very privileged. Would you? Yeah. Would you be nervous, though? 457 00:31:12,604 --> 00:31:14,204 I'd probably still be nervous, but... 458 00:31:14,204 --> 00:31:16,044 They've had the good training, haven't they? 459 00:31:16,044 --> 00:31:17,684 Yeah, they've had good training. 460 00:31:17,684 --> 00:31:19,764 Before I started, I didn't know what NHS stood for. 461 00:31:19,764 --> 00:31:23,124 What does it stand for? I really didn't! What does it stand for now? I didn't! 462 00:31:24,844 --> 00:31:26,804 National Health Service. 463 00:31:28,804 --> 00:31:29,924 Had to write it down! 464 00:31:33,124 --> 00:31:37,364 New recruit Sanjay serves with the army's Royal Logistic Corps 465 00:31:37,364 --> 00:31:39,724 and is today teaming up with Dom. 466 00:31:43,044 --> 00:31:45,524 How long you been in the army for, Sanjay? 467 00:31:45,524 --> 00:31:48,284 Just touching, yeah, five years. OK. Yeah. 468 00:31:48,284 --> 00:31:50,164 I was brought up in a military family. 469 00:31:50,164 --> 00:31:55,284 My dad was in the Gurkhas. OK! Yeah, and my grandad was in the Gurkhas. 470 00:31:55,284 --> 00:31:58,924 Right. So, basically... So you've got a lot to live up to, then? Yeah. 471 00:31:58,924 --> 00:32:01,324 And... LINE BEEPS 472 00:32:01,324 --> 00:32:03,724 Alpha 634. 473 00:32:03,724 --> 00:32:06,044 634. Thank you. Good morning to you both. 474 00:32:06,044 --> 00:32:08,684 Yeah, we've got a special guest on with us today, Sanjay. 475 00:32:08,684 --> 00:32:12,004 Aw, brilliant! Well, welcome to him. Hope you give him a nice day. 476 00:32:12,004 --> 00:32:13,764 And I'll certainly do my best this side. 477 00:32:13,764 --> 00:32:15,364 Thanks a lot. Much appreciated. 478 00:32:22,884 --> 00:32:23,964 LINE BEEPS 479 00:32:23,964 --> 00:32:27,044 Ambulance Service. Can you tell me what's happened? 480 00:32:34,404 --> 00:32:36,924 634, thank you. Straight away for you, please. 481 00:32:36,924 --> 00:32:42,244 It's a 77-year-old female. It's come via the carer who is on scene. 482 00:32:42,244 --> 00:32:45,244 Patient is bleeding from the legs. 483 00:32:45,244 --> 00:32:47,964 Ready to go? Yeah, I'm good to go, mate. 484 00:32:47,964 --> 00:32:49,484 Let's see what the day brings. 485 00:32:51,244 --> 00:32:55,564 Lower priority jobs account for 19% of emergency calls. 486 00:32:57,604 --> 00:33:00,804 The army's presence will help free up other paramedics 487 00:33:00,804 --> 00:33:02,884 to attend higher priority cases. 488 00:33:04,764 --> 00:33:06,804 Hello? 489 00:33:06,804 --> 00:33:10,404 Ambulance. My name's Dominic, and this is Sanjay. 490 00:33:10,404 --> 00:33:14,484 Sanjay is actually from the army. He's not from the Ambulance Service. 491 00:33:14,484 --> 00:33:18,644 So, we've got soldiers in with us, helping us. Oh, come on! 492 00:33:18,644 --> 00:33:21,164 THEY LAUGH 493 00:33:21,164 --> 00:33:23,204 I'm 32. 494 00:33:25,244 --> 00:33:26,884 I'm 26. 495 00:33:26,884 --> 00:33:28,884 THEY LAUGH 496 00:33:32,804 --> 00:33:36,244 He's only a baby, isn't he? She loves them young, don't you? 497 00:33:36,244 --> 00:33:38,884 What's it like being a soldier in the ambulance? 498 00:33:38,884 --> 00:33:42,044 I get to see beautiful people like you. You know? 499 00:33:42,044 --> 00:33:43,004 Yeah. 500 00:33:44,164 --> 00:33:45,964 CARER: Does he tickle the fancy, Mo? 501 00:33:45,964 --> 00:33:47,644 What's been happening today? 502 00:33:47,644 --> 00:33:49,844 What? We've just come in this morning 503 00:33:49,844 --> 00:33:52,084 and her legs have changed colour, like, drastically. 504 00:33:52,084 --> 00:33:55,964 The bleeding... The sheets were sort of red. Then I was like, "Where's the blood coming from?" 505 00:33:55,964 --> 00:33:58,164 But if you move this, it's still underneath more. OK. 506 00:33:58,164 --> 00:34:00,364 And we were just worried because of the colour. 507 00:34:00,364 --> 00:34:02,444 What do you suffer with, my love? 508 00:34:02,444 --> 00:34:05,644 Ulcers. Ulcers? Do you mind if I check your blood sugars? 509 00:34:05,644 --> 00:34:08,724 Is that all right? 510 00:34:08,724 --> 00:34:10,684 THEY LAUGH 511 00:34:10,684 --> 00:34:12,164 Remember, I'm the older one. 512 00:34:17,804 --> 00:34:19,204 "Oh, not him!" 513 00:34:21,204 --> 00:34:23,244 Let's have a look... 514 00:34:28,804 --> 00:34:30,724 OK, I'm the young one. Yeah. 515 00:34:30,724 --> 00:34:33,124 This thing is going to be near your head, forehead. 516 00:34:33,124 --> 00:34:35,284 I'm just going to take your temperature, OK? Yeah. 517 00:34:35,284 --> 00:34:36,524 OK, just bear with me. 518 00:34:39,044 --> 00:34:43,244 34.9, OK? Which isn't... That's not right. That's not right. No. 519 00:34:43,244 --> 00:34:45,044 I'll take your temperature again, OK? Yes. 520 00:34:45,044 --> 00:34:47,484 I'm the young guy again. Ooh! HE LAUGHS 521 00:34:47,484 --> 00:34:48,724 Just bear with me. 522 00:34:54,244 --> 00:34:57,484 Yeah, 36.1. That's great. Thanks, mate. 523 00:34:59,484 --> 00:35:02,164 All your obs are normal for you, OK? 524 00:35:02,164 --> 00:35:05,564 So what I'll do now is I'll just get on the phone to the nurses 525 00:35:05,564 --> 00:35:08,604 and see what they can do. 526 00:35:09,924 --> 00:35:10,924 All right, lovely. 527 00:35:20,644 --> 00:35:24,684 She was a nice lady, wasn't she? Yeah, she was. Quite funny. Yeah. 528 00:35:24,684 --> 00:35:27,884 She certainly liked you. Yeah. 25 - young! 529 00:35:27,884 --> 00:35:30,604 She'd have done anything for you - she'd have gone to hospital for you! 530 00:35:30,604 --> 00:35:35,644 Yeah! It was good. Right, one down, however many more to go. 531 00:35:46,164 --> 00:35:48,324 LINE BEEPS 532 00:35:51,644 --> 00:35:55,004 So the whole car's gone over him, from the back wheels? 533 00:35:55,004 --> 00:35:56,404 LINE BEEPS 534 00:35:56,404 --> 00:35:58,764 Ambulance Service. Is the patient breathing? 535 00:36:01,844 --> 00:36:04,004 What, on the zip, or...? 536 00:36:07,524 --> 00:36:08,964 Oh, OK. 537 00:36:14,484 --> 00:36:17,124 Cut his nether regions on a piece of string, by the looks of it. 538 00:36:17,124 --> 00:36:19,244 His neighbours are going to go, "What happened?" 539 00:36:19,244 --> 00:36:20,764 Yeah - "What happened?" 540 00:36:20,764 --> 00:36:23,204 You'd have to lie. I'd go, "Chest pain." Yeah. 541 00:36:23,204 --> 00:36:27,364 Yeah, well, you're not going to say, "I've cut my penis on a piece of string," are you? 542 00:36:29,724 --> 00:36:31,324 LINE BEEPS 543 00:36:31,324 --> 00:36:33,564 Ambulance Service. Is the patient breathing? 544 00:36:42,044 --> 00:36:43,444 Is he having a fit? 545 00:36:46,404 --> 00:36:48,204 What have you got, love? Nine-year-old. 546 00:36:48,204 --> 00:36:50,604 It's come through as "Cannot bend right arm and vomiting," 547 00:36:50,604 --> 00:36:52,284 and then it said patient's fitting. 548 00:36:52,284 --> 00:36:54,044 Who's on it, 641? 549 00:36:55,724 --> 00:36:57,524 We were here last time. 550 00:36:59,164 --> 00:37:02,604 Jack and Deke arrive to the patient in just four minutes. 551 00:37:03,844 --> 00:37:07,204 Hello, love. We meet again. So, has he been OK since then? 552 00:37:09,284 --> 00:37:12,004 Oh, he's got focal epilepsy now? OK. 553 00:37:16,444 --> 00:37:18,964 When we came before, he had a full seizure, didn't he, 554 00:37:18,964 --> 00:37:21,324 a full tonic-clonic where his whole body was shaking? 555 00:37:21,324 --> 00:37:23,404 Yeah, now, right side. 556 00:37:23,404 --> 00:37:26,084 How do your arms feel now? 557 00:37:26,084 --> 00:37:29,604 Good? Right, well, we'll do a couple of checks on you. 558 00:37:29,604 --> 00:37:30,764 Hello, Prajeith. 559 00:37:30,764 --> 00:37:34,044 Can I stick this in your ear, mate, just to get your temperature? 560 00:37:34,044 --> 00:37:35,484 36.1. 561 00:37:35,484 --> 00:37:39,524 36.1. I just need one more little thing, my friend. 562 00:37:39,524 --> 00:37:41,204 A little bit of blood from your finger. 563 00:37:41,204 --> 00:37:44,204 It's going to be a sharp scratch, OK? Like last time. 564 00:37:44,204 --> 00:37:46,644 It won't hurt, OK, my friend? 565 00:37:46,644 --> 00:37:50,764 Sats were 98, mate, pulse 102. 566 00:37:50,764 --> 00:37:52,124 All right, well, fantastic. 567 00:37:52,124 --> 00:37:55,844 for you, if that's all right. Yeah. 568 00:37:55,844 --> 00:37:58,964 Yeah? Brilliant. Take your time. Nice and slow, mate. 569 00:38:03,324 --> 00:38:04,564 Grab hold of this rail. 570 00:38:06,364 --> 00:38:09,404 Come on. Nice and slow. One step at a time. You're in your house. 571 00:38:20,044 --> 00:38:22,564 Take it easy. Grab hold of me. 572 00:38:22,564 --> 00:38:24,204 That's it. Up you go. 573 00:38:25,964 --> 00:38:28,764 All right, Prajeith, have a sit down here for me, mate. 574 00:38:39,164 --> 00:38:43,124 It was hard trying to adjust to life in Liverpool. 575 00:38:44,564 --> 00:38:45,964 But I got comfortable. 576 00:38:47,284 --> 00:38:49,124 Everyone was lovely and warm. 577 00:38:50,724 --> 00:38:52,484 I'm settled and I'm happy where I am. 578 00:38:54,764 --> 00:38:56,124 I'm proud to be a Scouse. 579 00:38:57,724 --> 00:39:00,244 But at the same time, I know my culture, I know who I am, 580 00:39:00,244 --> 00:39:01,524 I know where I'm from. 581 00:39:05,724 --> 00:39:09,124 I was born into Islam. I take it with me everywhere I go. 582 00:39:13,804 --> 00:39:16,044 ISLAMIC PRAYER PLAYS FROM MOBILE 583 00:40:00,924 --> 00:40:03,244 I'll tell you something, Sanjay. Hm? 584 00:40:03,244 --> 00:40:08,844 I tried to get in the army when I was 17. 17? Yeah. 585 00:40:08,844 --> 00:40:12,284 But I failed my hearing test. Hearing test? Oh, OK. 586 00:40:12,284 --> 00:40:13,964 At the time, it was... 587 00:40:13,964 --> 00:40:17,404 It was hard, because that's all I ever wanted to do. Yeah. 588 00:40:17,404 --> 00:40:20,284 It was my dad, once I failed to get in the army... Yeah. 589 00:40:20,284 --> 00:40:22,164 ..it was him that... 590 00:40:22,164 --> 00:40:26,124 He picked me up... Yeah. ..dusted me off... Mm-hm. 591 00:40:26,124 --> 00:40:28,844 ..and he basically said, "Listen," you know, 592 00:40:28,844 --> 00:40:31,164 "you've got to sort yourself out." Mm-hm. 593 00:40:31,164 --> 00:40:34,524 And in the end, it was him that put me on this path... Mm-hm. 594 00:40:34,524 --> 00:40:36,444 ..to working in the Ambulance Service. 595 00:40:42,204 --> 00:40:46,004 634, thank you. I've got another lovely lady for Sanjay, 596 00:40:46,004 --> 00:40:48,564 if you're ready for details, please. 597 00:40:48,564 --> 00:40:52,324 Yeah, that's fantastic. Yeah, we're ready to go. 598 00:40:52,324 --> 00:40:54,284 Aw, brilliant, thank you. It's a Category 3. 599 00:40:54,284 --> 00:40:58,644 However, it's come via 111, suitable for yourselves. 600 00:40:58,644 --> 00:41:03,004 It's a 74-year-old female. She is complaining of lower back pain. 601 00:41:03,004 --> 00:41:07,564 Yeah, we'll go along and see what's going on. 602 00:41:07,564 --> 00:41:11,524 The lovely Sanjay will no doubt woo her over. 603 00:41:11,524 --> 00:41:13,124 SHE LAUGHS 604 00:41:13,124 --> 00:41:16,884 Well, I'll look forward to that update. Many thanks, over. 605 00:41:16,884 --> 00:41:18,124 Hiya, mate, you OK? 606 00:41:18,124 --> 00:41:20,044 Hiya, my name's Dominic. 607 00:41:20,044 --> 00:41:21,844 This is Sanjay. 608 00:41:21,844 --> 00:41:24,604 What's been happening today, Olive? 609 00:41:24,604 --> 00:41:31,244 I fell. I had a bad fall in the shower room on Sunday evening. 610 00:41:31,244 --> 00:41:33,364 I hurt my back... 611 00:41:34,764 --> 00:41:37,804 ..here at the bottom of my back. 612 00:41:37,804 --> 00:41:40,404 Whereabouts? Let's have a look. 613 00:41:40,404 --> 00:41:41,884 Your lower back? 614 00:41:41,884 --> 00:41:43,444 Lower back. 615 00:41:43,444 --> 00:41:46,364 It's tender there. Is it? Quite tender. 616 00:41:46,364 --> 00:41:48,204 Your mobility's definitely worse. 617 00:41:48,204 --> 00:41:52,044 It's worse than it was. Yeah, but... 618 00:41:52,044 --> 00:41:55,004 ..now it's, altogether, you know... 619 00:41:56,884 --> 00:41:58,324 ..it's gone altogether now. 620 00:41:58,324 --> 00:42:00,204 Has it? Yeah. All right. 621 00:42:00,204 --> 00:42:03,884 Would you say it's the worst pain you've ever felt in your life? 622 00:42:03,884 --> 00:42:05,484 Probably. Is it? Yeah. 623 00:42:05,484 --> 00:42:09,324 So it's right up there then, isn't it? Yeah, probably. All right. 624 00:42:09,324 --> 00:42:14,364 You know, as we're talking now, I can sort of see that you're in pain 625 00:42:14,364 --> 00:42:18,444 so it must be a considerable amount of pain that you're in. Yeah. 626 00:42:18,444 --> 00:42:22,164 So, with your reduction in mobility, 627 00:42:22,164 --> 00:42:25,364 I just think it might be worth us 628 00:42:25,364 --> 00:42:30,084 nipping down to the hospital just to get a scan, to get an X-ray. 629 00:42:30,084 --> 00:42:33,444 What do you think? Yeah, if you think that's best. 630 00:42:33,444 --> 00:42:35,964 Ready, steady, lift. 631 00:42:41,404 --> 00:42:43,204 Just tip it. 632 00:42:47,164 --> 00:42:48,924 Don't worry, don't worry. 633 00:42:50,924 --> 00:42:52,804 Next time you have a fall, 634 00:42:52,804 --> 00:42:55,804 don't leave it so long before you call us out. 635 00:42:55,804 --> 00:42:57,924 No, I shouldn't have done. 636 00:42:57,924 --> 00:43:02,044 It feels tomorrow it's going to feel better, you know. 637 00:43:02,044 --> 00:43:05,364 Tomorrow will be a better day? Yeah. 638 00:43:12,204 --> 00:43:14,524 I got my first job in the NHS 639 00:43:14,524 --> 00:43:18,604 and before I'd finished my training, my dad had got sick. 640 00:43:21,564 --> 00:43:23,884 I phoned an ambulance 641 00:43:23,884 --> 00:43:26,124 and that's the first time I've ever phoned an ambulance 642 00:43:26,124 --> 00:43:28,124 and the last time. 643 00:43:29,964 --> 00:43:32,844 They took him into Fazakerley Hospital and he died. 644 00:43:40,964 --> 00:43:45,844 What I went through, when I seen my dad on the hospital bed, 645 00:43:45,844 --> 00:43:49,484 and they were performing CPR, I carry that with me 646 00:43:49,484 --> 00:43:52,484 all the time, especially when I'm in work. 647 00:43:55,364 --> 00:43:57,804 And I wonder... 648 00:43:57,804 --> 00:44:00,404 ..would he be proud of what I'm doing now? 649 00:44:14,644 --> 00:44:16,284 Seen her little green outfit? 650 00:44:16,284 --> 00:44:17,884 Did you make that? Yes. 651 00:44:17,884 --> 00:44:21,164 So I took a shirt. I cut all the little patches off it. Yeah. 652 00:44:21,164 --> 00:44:24,564 Sewed it on, so she's got the NHS badge. She's got that. 653 00:44:24,564 --> 00:44:27,484 She's got the ambulance on the back. She's got little sirens on her bike 654 00:44:27,484 --> 00:44:30,164 and then, look, work gave me a little blank lanyard for her. 655 00:44:30,164 --> 00:44:32,764 Oh, she's got a little lanyard. Yeah. Does she feel like you? 656 00:44:32,764 --> 00:44:35,604 Yes, she always says, "Ambulance Mummy. 657 00:44:35,604 --> 00:44:38,124 "I'm going to be like Ambulance Mummy." Oh, God! 658 00:44:38,124 --> 00:44:40,844 And when I go to work, Dave says, "What does Mummy go to work to do?" 659 00:44:40,844 --> 00:44:44,124 and she goes, "To save lives and help the people." 660 00:44:44,124 --> 00:44:46,964 Aww! I know. 661 00:44:46,964 --> 00:44:50,004 Is someone still doing the chest compressions? 662 00:44:50,004 --> 00:44:53,404 Just let me know if he starts to get worse, OK? You're doing really well. 663 00:44:54,564 --> 00:44:56,364 So a patient spat in your eye. 664 00:44:56,364 --> 00:44:57,884 What about your left ear? 665 00:45:00,564 --> 00:45:02,764 OK, tell me exactly what's happened. 666 00:45:02,764 --> 00:45:05,844 Your hand's come out of place. 667 00:45:05,844 --> 00:45:10,924 Imran is on the line to a patient who frequently rings 999. 668 00:45:10,924 --> 00:45:13,124 What's the address of the emergency, please? 669 00:45:14,284 --> 00:45:19,364 I used to dread the beep in my ear to answer a call. 670 00:45:19,364 --> 00:45:21,564 I used to absolutely dread it. 671 00:45:22,924 --> 00:45:25,524 How are we spelling that? 672 00:45:27,764 --> 00:45:29,964 OK, but you need to tell me where you are. 673 00:45:31,844 --> 00:45:34,844 No, listen to me, I want you to calm down. 674 00:45:34,844 --> 00:45:37,284 I'm going to help you, but let me just find this address. 675 00:45:37,284 --> 00:45:38,724 Hold the line for me, OK? 676 00:45:40,124 --> 00:45:43,844 You're always scared of saying the wrong thing 677 00:45:43,844 --> 00:45:48,284 and that was going to result in someone dying. 678 00:45:48,284 --> 00:45:51,004 CALLER WAILS 679 00:45:52,324 --> 00:45:55,004 No, I won't! No, I won't! 680 00:45:55,004 --> 00:45:57,204 Who are you speaking to? 681 00:45:57,204 --> 00:45:59,204 ..I'll get everyone! 682 00:46:00,684 --> 00:46:02,924 Who are you speaking to? 683 00:46:02,924 --> 00:46:04,844 Hello? 684 00:46:06,764 --> 00:46:08,164 Hello? 685 00:46:09,924 --> 00:46:11,684 You need to remain calm at all times 686 00:46:11,684 --> 00:46:15,524 regardless if someone is screaming down the phone at you. 687 00:46:15,524 --> 00:46:18,444 You have to remember they're in pain, 688 00:46:18,444 --> 00:46:20,964 or they could see someone else in pain who they love. 689 00:46:22,204 --> 00:46:24,044 Hi, it's the Ambulance Service. 690 00:46:24,044 --> 00:46:29,044 If you'd call us back on 999, if you require an ambulance. Thank you. 691 00:46:34,804 --> 00:46:37,244 Tell me exactly what's happened. 692 00:46:47,204 --> 00:46:50,244 OK, it's a terrible, terrible thing, this Covid. 693 00:46:50,244 --> 00:46:51,724 SIRENS BLARE 694 00:46:51,724 --> 00:46:54,084 Alpha 171. 695 00:46:55,564 --> 00:46:58,404 I've just passed you a Category 1 call. 696 00:46:58,404 --> 00:47:01,244 That is for a 74-year-old male. 697 00:47:01,244 --> 00:47:04,044 He is conscious, but with ineffective breathing. 698 00:47:04,044 --> 00:47:07,524 He is waiting a Covid test result. 699 00:47:07,524 --> 00:47:11,084 Sats are currently between 87 and 88. 700 00:47:12,844 --> 00:47:15,164 It's going to be positive with sats like that, isn't it? 701 00:47:15,164 --> 00:47:17,644 Sounds like. Yeah. 702 00:47:19,684 --> 00:47:21,964 Alpha 171, Kate and Danielle, 703 00:47:21,964 --> 00:47:24,964 are seven minutes away from their patient. 704 00:47:31,684 --> 00:47:34,324 What's been going on today? 705 00:47:34,324 --> 00:47:37,924 Er, well, the last fortnight, I haven't been able to eat. 706 00:47:41,244 --> 00:47:43,084 No energy. OK. 707 00:47:43,084 --> 00:47:48,364 And every time I do have something to eat, I just vomited it up. 708 00:47:48,364 --> 00:47:53,524 No diagnosis of COPD, asthma, anything like that? No. No. 709 00:47:53,524 --> 00:47:56,244 I'm just going to have a little listen to your chest, Kenny, OK? 710 00:47:56,244 --> 00:47:57,404 Yeah. 711 00:47:59,324 --> 00:48:01,924 Are we OK to pop a little oxygen mask on your face there, my love? 712 00:48:01,924 --> 00:48:03,764 Is that all right? 713 00:48:06,404 --> 00:48:08,124 There you go, my love. 714 00:48:09,484 --> 00:48:12,124 Are you one of those people that always wears shorts even 715 00:48:12,124 --> 00:48:14,524 when it's snowing outside? 716 00:48:14,524 --> 00:48:17,244 THEY LAUGH 717 00:48:19,164 --> 00:48:22,364 So, Kenny, because your oxygen levels are a little 718 00:48:22,364 --> 00:48:26,284 bit on the low side, we'd recommend that we take you in to hospital. 719 00:48:27,964 --> 00:48:30,004 I know. 720 00:48:30,004 --> 00:48:31,644 It's just that you're requiring a little 721 00:48:31,644 --> 00:48:34,044 bit of oxygen at the moment to help you breathe. 722 00:48:37,524 --> 00:48:38,964 No, you will come out. 723 00:48:38,964 --> 00:48:40,524 Of course you will. 724 00:48:42,484 --> 00:48:45,444 I understand the fear of going in 725 00:48:45,444 --> 00:48:48,204 but, at the moment, you need the treatment 726 00:48:48,204 --> 00:48:50,644 that only really can be done at hospital. 727 00:48:55,084 --> 00:48:58,164 We don't take anyone to hospital that doesn't need to go. 728 00:48:58,164 --> 00:49:00,404 Those days have gone. Yeah. 729 00:49:03,084 --> 00:49:04,804 Don't be scared. 730 00:49:04,804 --> 00:49:06,764 You're going in cos if not you're going to 731 00:49:06,764 --> 00:49:09,964 be on one of these for the rest of your life, cos it'll get worse. 732 00:49:11,684 --> 00:49:14,044 Treatment now while it works. 733 00:49:14,044 --> 00:49:15,644 Yeah? 734 00:49:17,324 --> 00:49:19,724 Is that OK? 735 00:49:19,724 --> 00:49:21,004 Yeah? 736 00:49:21,004 --> 00:49:22,684 Shall we get you a nice little bag packed 737 00:49:22,684 --> 00:49:24,764 so you can take your stuff with you? 738 00:49:24,764 --> 00:49:26,724 Little bump over the step. 739 00:49:31,964 --> 00:49:35,764 All right, Ken. I'm going to pop you on here, all right, sweetheart? 740 00:49:38,444 --> 00:49:42,084 Oh, yeah, cos there'll be trouble if you don't, eh? 741 00:49:42,084 --> 00:49:43,804 Won't there? 742 00:49:46,844 --> 00:49:48,804 THEY LAUGH 743 00:49:51,404 --> 00:49:53,244 Are these all your fans? 744 00:49:54,724 --> 00:49:57,724 Popular, aren't you? 745 00:49:57,724 --> 00:50:00,364 And modest, as well! 746 00:50:02,604 --> 00:50:04,604 Ken, can I pop a seat belt on you? 747 00:50:04,604 --> 00:50:06,444 Is that all right, my love? 748 00:50:06,444 --> 00:50:08,884 A seat belt so you don't run away. 749 00:50:08,884 --> 00:50:10,924 I know you're reluctant to go in. 750 00:50:40,564 --> 00:50:43,284 Fingers crossed, he'll be out in a couple of days. 751 00:50:43,284 --> 00:50:46,244 Just hate Covid. Hate Covid? 752 00:50:46,244 --> 00:50:48,084 Needs to go now. It does. Yeah. 753 00:50:48,084 --> 00:50:50,244 It really does. Had enough of it. 754 00:50:55,644 --> 00:50:58,044 I think this lockdown's been the worst. 755 00:50:58,044 --> 00:51:00,284 This one over the first one. Definitely. 756 00:51:00,284 --> 00:51:04,964 I think the first one people were full of hope and now it's just... 757 00:51:04,964 --> 00:51:06,484 Everyone's fed up. 758 00:51:06,484 --> 00:51:08,164 Everyone's fed up of it. 759 00:51:08,164 --> 00:51:10,244 They're just tired. Yeah. 760 00:51:11,684 --> 00:51:14,364 I'm going to go to Ireland as soon as it's lifted. Do it. 761 00:51:14,364 --> 00:51:16,164 As soon as it's safe, I'm going to Ireland. 762 00:51:16,164 --> 00:51:18,004 I want to see my auntie and my uncle. 763 00:51:18,004 --> 00:51:20,164 Oh, I would, Mags. 764 00:51:20,164 --> 00:51:21,724 # Wappa-dee-doo-dah! 765 00:51:21,724 --> 00:51:23,524 # Wappa-dee-ay 766 00:51:24,804 --> 00:51:28,004 # My, oh my, what a wonderful day. # 767 00:51:34,444 --> 00:51:36,004 Yeah, that's my wife. 768 00:51:36,004 --> 00:51:39,124 Hiya, love. Hiya. You OK? 769 00:51:39,124 --> 00:51:40,524 Yeah. What's your name? 770 00:51:40,524 --> 00:51:42,964 Missing my husband. You want him back home now? 771 00:51:42,964 --> 00:51:45,564 You can have him back at six o'clock. OK, talk to you later then. 772 00:51:45,564 --> 00:51:47,524 Love you. Bye-bye. Love you. 773 00:51:59,124 --> 00:52:02,644 Dom and Sanjay have been on scene for six minutes treating 774 00:52:02,644 --> 00:52:04,644 a patient with suspected Covid. 775 00:52:06,084 --> 00:52:07,964 PATIENT COUGHS 776 00:52:07,964 --> 00:52:09,964 It's a nasty cough you've got, isn't it? 777 00:52:09,964 --> 00:52:12,644 Yeah, I woke up yesterday and I felt so ill. 778 00:52:12,644 --> 00:52:15,844 I didn't think I was going to get a chance to breathe. 779 00:52:17,484 --> 00:52:18,684 Right, OK. 780 00:52:18,684 --> 00:52:22,124 If you don't mind, I'll do your obs and that. 781 00:52:22,124 --> 00:52:26,044 Obviously, just for Sanjay's own experience, is it all right 782 00:52:26,044 --> 00:52:28,524 he has a chat with you while I do all your obs and that? 783 00:52:32,484 --> 00:52:34,004 OK. Wow. 784 00:52:36,084 --> 00:52:37,804 You must be proud then? 785 00:52:37,804 --> 00:52:39,284 I am, yeah. 786 00:52:39,284 --> 00:52:43,124 I'm glad they've not turned out like scals on the street corner. 787 00:52:43,124 --> 00:52:45,524 I didn't think the youngest lad would make it, to be honest, 788 00:52:45,524 --> 00:52:48,684 cos he hates authority, so I'm really proud of him, like. 789 00:52:48,684 --> 00:52:51,284 He seems to have grown up a lot. 790 00:52:51,284 --> 00:52:53,204 Yeah. That's what it does. 791 00:52:53,204 --> 00:52:54,924 So many young lads, 792 00:52:54,924 --> 00:52:57,724 so many young people from different areas come together 793 00:52:57,724 --> 00:53:01,844 and work together as a team and that's where you build up 794 00:53:01,844 --> 00:53:06,004 your team trust, loyalty, respect for others, courage. 795 00:53:06,004 --> 00:53:08,244 That totally changes you. 796 00:53:11,724 --> 00:53:14,244 I'm coughing loads of green stuff up. 797 00:53:16,364 --> 00:53:19,604 OK, obviously with Covid 798 00:53:19,604 --> 00:53:23,284 it is primarily a dry, nonproductive cough. 799 00:53:23,284 --> 00:53:24,924 Oh, right, yeah. 800 00:53:24,924 --> 00:53:27,924 So with you saying you're coughing lots of green stuff up, 801 00:53:27,924 --> 00:53:31,924 it'll point us more towards a chest infection. 802 00:53:33,404 --> 00:53:36,564 Just with your obs being as stable as they are, 803 00:53:36,564 --> 00:53:38,724 I don't think we need to rush off down to hospital. 804 00:53:38,724 --> 00:53:40,164 No. 805 00:53:40,164 --> 00:53:45,444 Speak to one of your GPs and we'll see what the GP recommends. 806 00:53:45,444 --> 00:53:48,724 Just see what we can do. Yeah. Try and keep you at home, like. Cool. 807 00:53:48,724 --> 00:53:51,684 Yeah, is that OK? Yeah, that's great. 808 00:53:51,684 --> 00:53:54,964 No worries. Thanks, guys. See you now. Bye. 809 00:54:00,244 --> 00:54:02,404 634, thank you. Hope you're well. 810 00:54:02,404 --> 00:54:05,444 I'm just after an update on your last job, if that's all right? 811 00:54:05,444 --> 00:54:06,924 Yeah, we've had a great day. 812 00:54:06,924 --> 00:54:09,924 We've had a great day, me and Sanjay. 813 00:54:09,924 --> 00:54:11,924 We both learned from each other. 814 00:54:11,924 --> 00:54:14,284 That's what it's all about, isn't it? 815 00:54:14,284 --> 00:54:19,204 Every day's a school day and I can't fault it. Had a great day. 816 00:54:19,204 --> 00:54:20,764 Ah, you're making me well up. 817 00:54:20,764 --> 00:54:22,324 Every day is a school day. 818 00:54:22,324 --> 00:54:24,804 I think I say that at least once a day. 819 00:54:24,804 --> 00:54:26,884 So all's good and thanks very much 820 00:54:26,884 --> 00:54:28,964 and good night to you both, I think it is now. 821 00:54:32,084 --> 00:54:37,684 Now I will have a great story to tell my mates and later on. 822 00:54:37,684 --> 00:54:41,404 It's just a memory now. Your family? Yeah, my family. 823 00:54:41,404 --> 00:54:44,484 You'll have always helped out when we needed help. 824 00:54:44,484 --> 00:54:47,564 Nothing's going to change that, mate. Yeah. 825 00:54:50,084 --> 00:54:52,884 MUSIC: Hear My Voice by Celeste 826 00:54:52,884 --> 00:54:56,484 # Hear my voice 827 00:54:59,684 --> 00:55:03,204 # Hear my dreams 828 00:55:06,324 --> 00:55:09,564 # Let us make a world... # 829 00:55:09,564 --> 00:55:11,164 So this is my memory book. 830 00:55:11,164 --> 00:55:15,004 Someone asked me could they have help putting the bins out. 831 00:55:17,244 --> 00:55:19,564 Someone got bitten by a rat. 832 00:55:19,564 --> 00:55:23,964 # Hear my words... # 833 00:55:23,964 --> 00:55:28,044 I feel where I had a family at the airline, 834 00:55:28,044 --> 00:55:30,844 I have a family at the Ambulance Service. 835 00:55:32,564 --> 00:55:35,524 Right, I'll see you laters. 836 00:55:35,524 --> 00:55:36,764 Bye. 837 00:55:38,204 --> 00:55:41,564 I shall never forget this job. It'll be with me for life. 838 00:55:44,484 --> 00:55:48,004 But whenever I do look up and I see an aircraft going past... 839 00:55:49,564 --> 00:55:51,124 ..I get butterflies. 840 00:55:51,124 --> 00:55:56,044 # You may think I won't be heard 841 00:55:56,044 --> 00:55:57,804 # Still I raise this hand. # 842 00:55:57,804 --> 00:56:00,284 All right, mate. 843 00:56:00,284 --> 00:56:02,404 Been a wonderful day. 844 00:56:06,164 --> 00:56:11,724 There's not many of us Muslim, black in North West Ambulance Service, 845 00:56:11,724 --> 00:56:16,004 so I want to show them that the kid that came here when he was 11, 846 00:56:16,004 --> 00:56:18,324 that couldn't speak a word of English... 847 00:56:18,324 --> 00:56:20,404 All right, Kev, how are you, mate? 848 00:56:21,644 --> 00:56:25,644 ..he's trying to go up the ladder as far as he can and be a role model. 849 00:56:32,604 --> 00:56:36,924 # Hear my dreams. # 850 00:56:36,924 --> 00:56:40,164 The Ambulance Service, we're all just a bunch of misfits. 851 00:56:42,844 --> 00:56:45,844 You're a better driver than half of us. 852 00:56:45,844 --> 00:56:47,724 Most of us. 853 00:56:49,244 --> 00:56:52,164 You can come back, Sanjay. 854 00:56:52,164 --> 00:56:55,924 When you've got a job where you can go to work and not feel as 855 00:56:55,924 --> 00:56:59,884 though you're going to work, then, you know, you've cracked it. 856 00:57:02,324 --> 00:57:04,644 You've cracked life. 857 00:57:04,644 --> 00:57:06,684 # In which we believe 858 00:57:10,764 --> 00:57:14,124 # In which we believe 859 00:57:22,164 --> 00:57:25,524 # Hear my words 860 00:57:29,444 --> 00:57:32,924 # Hear my choice 861 00:57:37,604 --> 00:57:42,084 # Hear my voice. #