1
00:00:03,300 --> 00:00:07,166
[Jeremy Helligar] Most of us
think of bank robberies
as a thing from the movies,
2
00:00:08,200 --> 00:00:10,533
or from the days
of Bonnie and Clyde.
3
00:00:13,300 --> 00:00:15,467
But when People magazine
4
00:00:15,533 --> 00:00:18,166
talked to folks
in upstate New York
5
00:00:18,233 --> 00:00:21,066
everyone knew exactly
where they were
6
00:00:21,133 --> 00:00:24,333
when this
real-life bank heist unfolded.
7
00:00:26,367 --> 00:00:29,533
I felt something cold
on the back of my neck,
8
00:00:30,066 --> 00:00:32,166
and I heard a voice that said,
9
00:00:32,233 --> 00:00:36,066
"Do not turn around.
Do not look at me.
Get on the ground."
10
00:00:37,300 --> 00:00:38,967
He pulled out two guns.
11
00:00:39,033 --> 00:00:41,533
This was a takeover
where he took
control of the bank.
12
00:00:52,367 --> 00:00:55,667
This individual
was in the wind.
I mean just gone.
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00:00:55,667 --> 00:00:57,667
[K.C. Baker] They've already
killed someone.
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00:00:57,734 --> 00:00:59,967
Anything could happen.
15
00:00:59,967 --> 00:01:02,867
This case did not
have that smoking gun.
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00:01:02,934 --> 00:01:04,166
-[gunshot]
-Somebody knew who it was.
17
00:01:04,166 --> 00:01:06,567
They just were
too afraid to speak up.
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00:01:07,066 --> 00:01:09,266
You murdered somebody,
19
00:01:09,266 --> 00:01:12,100
and then you live your life
like nothing happened.
20
00:01:12,100 --> 00:01:15,667
He had gloves on.
He had an FBI raid jacket on.
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00:01:15,734 --> 00:01:18,266
This person knew
what he was doing.
22
00:01:18,333 --> 00:01:20,100
[Douglas Gregory] Everyone
was a potential suspect.
23
00:01:20,100 --> 00:01:21,567
And we began to think
24
00:01:21,634 --> 00:01:23,467
maybe there was
an inside job here.
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00:01:24,100 --> 00:01:25,867
[theme music playing]
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00:01:51,100 --> 00:01:54,567
On the shores of Lake Ontario
in upstate New York
27
00:01:54,567 --> 00:01:56,934
is the town of Webster.
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00:01:58,800 --> 00:02:04,467
It has trees and farmland
and it's a slice of Americana.
29
00:02:06,567 --> 00:02:07,667
My name is Doug Gregory.
30
00:02:07,667 --> 00:02:09,266
I'm an Assistant
United States Attorney
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00:02:09,266 --> 00:02:10,367
here in the Rochester Branch
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00:02:10,433 --> 00:02:11,834
of the Western District
of New York.
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00:02:13,066 --> 00:02:15,100
Webster is
a village community
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00:02:15,100 --> 00:02:18,367
on the northeast side
of the city of Rochester.
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00:02:18,367 --> 00:02:20,667
Pretty much
a sleepy community.
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00:02:21,700 --> 00:02:24,166
They do host the Xerox campus,
37
00:02:24,166 --> 00:02:26,867
where they employ
thousands of individuals.
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00:02:28,400 --> 00:02:31,066
[narrator 1 on tape]
With a greased pencil
he wrote on a glass plate
39
00:02:31,066 --> 00:02:34,767
the numbers 10-22-38
and it was a climactic moment.
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00:02:34,834 --> 00:02:37,166
[narrator 2 on tape]
His discovery
is called Xerography.
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00:02:37,166 --> 00:02:39,967
[narrator 1 on tape]
One of the great industries
of the world.
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00:02:39,967 --> 00:02:41,667
[narrator 2 on tape]
The Xerox 914 copier...
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00:02:41,667 --> 00:02:44,867
[narrator 1 on tape]
has to be the most successful
single product of all-time.
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00:02:44,934 --> 00:02:47,467
[Baker] By the turn
of the 21st century,
45
00:02:47,467 --> 00:02:52,667
Xerox employed 90,000 people
across the world.
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00:02:52,667 --> 00:02:55,967
The Xerox campus
up in Webster, New York
47
00:02:55,967 --> 00:02:57,433
was gigantic.
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00:02:58,900 --> 00:03:02,967
On that campus
was a man named
Raymond Batzel.
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00:03:03,033 --> 00:03:04,867
He was a machine operator
50
00:03:04,867 --> 00:03:06,934
who had worked there
for decades.
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00:03:07,767 --> 00:03:09,066
My name is Carrie Akins.
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00:03:09,133 --> 00:03:10,834
I'm Raymond Batzel's daughter.
53
00:03:11,567 --> 00:03:14,266
My sister and I
grew up on 12 acres.
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00:03:14,333 --> 00:03:16,266
We had all sorts of animals.
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00:03:16,333 --> 00:03:20,000
Rabbits. We had a donkey
at one point.
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00:03:20,000 --> 00:03:22,567
My dad grew up
on a larger farm,
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00:03:22,567 --> 00:03:25,767
and I think
that reminded him of home
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00:03:25,767 --> 00:03:29,066
and he wanted to create
that atmosphere
for my sister and I.
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00:03:30,667 --> 00:03:33,066
Growing up I envied
my dad's hands,
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00:03:33,066 --> 00:03:36,367
because they were rough
and soft at the same time.
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00:03:36,433 --> 00:03:38,333
You can tell
he worked with them.
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00:03:40,600 --> 00:03:42,166
My name is Shannon Batzel
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00:03:42,233 --> 00:03:44,367
and my father
was Raymond Batzel.
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00:03:44,367 --> 00:03:47,667
As a family we were close,
we were happy.
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00:03:47,667 --> 00:03:50,667
My dad made sure that
that's what
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00:03:50,667 --> 00:03:53,000
we knew,
family was important.
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00:03:53,000 --> 00:03:57,266
When it boils down to it,
that's all you have,
is your family.
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00:03:57,266 --> 00:03:59,967
[Baker] Carrie and Shannon
are daddy's girls.
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00:04:00,100 --> 00:04:02,266
They adore their father.
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00:04:02,333 --> 00:04:05,166
And their dad is
this kind of larger-than-life,
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00:04:05,233 --> 00:04:08,567
lovable, fun, well-liked guy.
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00:04:09,567 --> 00:04:11,667
[Helligar] While he
worked hard at Xerox,
73
00:04:11,734 --> 00:04:14,266
Raymond valued
his family vacations
74
00:04:14,266 --> 00:04:15,667
and did what he could
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00:04:15,667 --> 00:04:17,567
to spoil his daughters
and his wife,
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00:04:17,567 --> 00:04:19,967
with unforgettable adventures.
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00:04:20,033 --> 00:04:26,066
In August 2003, I was 15
and Carrie was 13,
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00:04:26,066 --> 00:04:29,667
and we had a brief vacation
in California,
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00:04:29,667 --> 00:04:32,767
visiting my aunt and uncle
and their three children.
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00:04:33,900 --> 00:04:37,667
[Carrie] Our vacation
started in Denver,
81
00:04:37,667 --> 00:04:41,133
and my mom
and dad were with
my sister and I at that point.
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00:04:41,967 --> 00:04:45,166
And my mom and dad
needed to get back to work,
83
00:04:45,233 --> 00:04:48,634
and my sister and I flew
to California from Denver.
84
00:04:50,100 --> 00:04:53,367
Going out to California
was our first trip
85
00:04:53,367 --> 00:04:55,266
on our own without parents.
86
00:04:56,100 --> 00:04:57,867
So that was
kind of a big deal for us,
87
00:04:57,934 --> 00:05:02,066
you know, "Hey,
they are letting us be
a little bit more adult-like."
88
00:05:02,133 --> 00:05:04,967
We'd call them every night.
Tell them about our day.
89
00:05:06,100 --> 00:05:07,567
[Carrie] Then
we would always say,
90
00:05:07,567 --> 00:05:10,567
"Good night, I love you.
I'll talk to you tomorrow."
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00:05:10,634 --> 00:05:12,333
And he said
the same thing back.
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00:05:18,266 --> 00:05:23,266
[Helligar] The morning
of August 12 started
as any regular morning.
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00:05:23,266 --> 00:05:27,100
Raymond Batzel
was going to make
his last car payment
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00:05:27,100 --> 00:05:29,867
at the Xerox
Federal Credit Union.
95
00:05:30,567 --> 00:05:32,367
[Baker] It's a quiet morning.
96
00:05:32,433 --> 00:05:36,533
Normally the Credit Union's
kind of a boring place.
97
00:05:38,000 --> 00:05:41,266
My name is Carl Wisniewski.
I'm an engineer
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00:05:41,266 --> 00:05:44,367
at Xerox complex in Webster
for many years,
99
00:05:44,367 --> 00:05:47,867
and I design the equipment
for the company.
100
00:05:50,367 --> 00:05:53,667
On that day I went
to the Credit Union
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00:05:53,667 --> 00:05:55,767
to talk to one of
the bank managers
102
00:05:55,834 --> 00:05:58,667
about refinancing
our mortgage.
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00:05:58,667 --> 00:06:02,867
It was a small crowd.
Maybe three or four customers,
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00:06:02,867 --> 00:06:05,667
and maybe seven employees.
105
00:06:05,667 --> 00:06:08,066
I worked my way
up to the teller window
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00:06:08,133 --> 00:06:11,967
and the bank officer Debbie
was on break.
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00:06:13,200 --> 00:06:15,367
So I went and sat down,
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00:06:15,367 --> 00:06:17,467
and I just basically
was watching people
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00:06:17,467 --> 00:06:20,133
and, you know,
just mindin'
my own business, waiting.
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00:06:22,300 --> 00:06:24,634
Couldn't have been
more than five minutes,
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00:06:26,000 --> 00:06:29,567
I saw a gentleman
coming from my right.
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00:06:29,634 --> 00:06:30,667
He looked over at me
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00:06:30,667 --> 00:06:32,433
and I was looking
right at him.
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00:06:34,100 --> 00:06:37,266
There's something really odd
about this person.
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00:06:37,333 --> 00:06:39,066
[Carl Wisniewski]
Me, I memorize everything.
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00:06:39,066 --> 00:06:40,567
I think I was born
to be an engineer,
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00:06:40,567 --> 00:06:43,166
and this is, part of my,
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00:06:43,166 --> 00:06:44,934
you know, personality.
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00:06:45,367 --> 00:06:47,066
I catch detail.
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00:06:50,066 --> 00:06:52,967
He had an FBI jacket.
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00:06:53,033 --> 00:06:57,266
I noticed that the word FBI,
then, the letters
122
00:06:57,333 --> 00:06:59,667
weren't centered
on the back of his jacket.
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00:06:59,734 --> 00:07:01,266
They were off set
and I thought,
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00:07:01,266 --> 00:07:03,934
"Is that a...
Is that a handmade jacket?"
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00:07:05,400 --> 00:07:08,266
It was strange,
but I wasn't...
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00:07:08,333 --> 00:07:11,667
I wasn't thinking
that anything bad
was gonna happen.
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00:07:15,767 --> 00:07:18,834
I watched him go into
the assistant manager's
office.
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00:07:21,000 --> 00:07:23,934
Couple of seconds later
she went over to the vault,
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00:07:24,467 --> 00:07:26,166
opened the door.
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00:07:27,567 --> 00:07:30,867
I really wasn't sure
what was going on.
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00:07:30,934 --> 00:07:34,166
Just a few moments later
the bank officer Debbie said,
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00:07:34,166 --> 00:07:35,867
"Come on into my cubicle."
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00:07:35,934 --> 00:07:39,133
And we started
talking about refinancing.
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00:07:40,166 --> 00:07:43,066
It's very just
"business as usual,"
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00:07:43,133 --> 00:07:45,000
people going about their day.
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00:07:45,000 --> 00:07:47,467
And I wasn't more than,
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00:07:47,533 --> 00:07:50,166
maybe 30 seconds,
a minute in her office
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00:07:50,166 --> 00:07:52,667
when I saw her
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00:07:52,667 --> 00:07:55,967
look up over my shoulder
out the doorway,
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00:07:55,967 --> 00:07:59,667
and, and the look on her face
was frozen. It was shocked.
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00:07:59,734 --> 00:08:03,233
And that's when I realized
something's not right.
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00:08:04,166 --> 00:08:07,233
I felt something cold
on the back of my neck,
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00:08:07,967 --> 00:08:09,967
and I heard a voice that said,
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00:08:10,033 --> 00:08:13,767
"Do not turn around.
Do not look at me.
Get on the ground."
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00:08:13,834 --> 00:08:15,867
I didn't have to be
told twice.
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00:08:17,066 --> 00:08:19,166
I got on the floor.
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00:08:19,166 --> 00:08:22,100
Debbie was, uh,
extremely upset,
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00:08:22,100 --> 00:08:23,867
whimpering, crying,
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00:08:23,934 --> 00:08:26,066
and I could hear
the noise behind me.
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00:08:26,133 --> 00:08:28,667
He was yelling at the tellers,
"Where is my f'in' money?
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00:08:28,667 --> 00:08:31,367
Where is my f'in' money?"
Screaming.
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00:08:31,367 --> 00:08:34,867
I heard him say, "I told
you to get on the ground!"
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00:08:34,867 --> 00:08:36,467
And then I heard a gunshot.
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00:08:36,467 --> 00:08:37,867
[gunshot]
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00:08:37,867 --> 00:08:40,266
Two seconds later,
a second gunshot.
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00:08:40,266 --> 00:08:41,567
[gunshot]
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00:08:42,367 --> 00:08:43,567
I... I've never heard
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00:08:43,567 --> 00:08:45,133
something
that loud in my life.
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00:08:46,367 --> 00:08:50,066
And in a brick room
it sounded like
a cannon went off.
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00:08:51,100 --> 00:08:53,467
I did not see the shooting.
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00:08:53,467 --> 00:08:55,667
Everything was heard.
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00:08:55,667 --> 00:08:59,166
I was under the desk
maybe a minute or maybe two.
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00:08:59,166 --> 00:09:01,467
You have no sense of time
when this is happening.
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00:09:01,533 --> 00:09:03,967
I could hear his,
his heavy feet.
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00:09:03,967 --> 00:09:05,567
It was always
boom, boom, boom,
boom, boom, boom.
166
00:09:05,567 --> 00:09:08,133
[loud footsteps]
167
00:09:10,166 --> 00:09:13,467
I didn't move.
Debbie and I
just stayed there.
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00:09:15,066 --> 00:09:18,567
I could hear people
whimpering and crying
169
00:09:18,567 --> 00:09:22,266
and I think they were
trying to compose themselves,
170
00:09:22,266 --> 00:09:24,567
and I know I reached out
to hold her hands
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00:09:24,634 --> 00:09:27,166
and just, "Don't talk.
Don't say anything.
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00:09:27,166 --> 00:09:30,233
Don't cry. Don't scream.
Just be quiet."
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00:09:41,867 --> 00:09:43,367
[Wisniewski] I was frozen.
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00:09:44,066 --> 00:09:46,333
I didn't hear
any other employees.
175
00:09:48,266 --> 00:09:50,367
And then I heard
the door open
and then close.
176
00:09:50,367 --> 00:09:52,266
I heard the click
of the latch.
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00:09:53,266 --> 00:09:54,967
And then it was dead silence.
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00:09:58,000 --> 00:10:00,100
Could've been
like 30 seconds passed
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00:10:00,100 --> 00:10:01,867
not a peep from anyone.
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00:10:04,266 --> 00:10:06,066
[Gregory]
Just before ten that morning
181
00:10:06,066 --> 00:10:08,867
numerous calls
were made to 911
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00:10:08,934 --> 00:10:12,166
by at least
three employees inside,
183
00:10:12,166 --> 00:10:13,567
uh, the Credit Union.
184
00:10:13,567 --> 00:10:15,433
[ringing]
185
00:10:54,467 --> 00:10:55,734
[caller crying]
186
00:11:00,767 --> 00:11:02,467
My name is Chuck Sciortino.
187
00:11:02,533 --> 00:11:03,367
I'm a retired investigator
188
00:11:03,367 --> 00:11:05,266
from Webster
Police Department.
189
00:11:05,333 --> 00:11:07,166
I've been investigator
for two years at the time,
190
00:11:07,233 --> 00:11:09,467
and so I went from
white-collared type crimes
191
00:11:09,467 --> 00:11:10,967
and, you know,
some assaults
192
00:11:11,033 --> 00:11:14,033
to a bank robbery
and a murder.
193
00:11:14,867 --> 00:11:17,867
So this is the way I came in.
194
00:11:18,667 --> 00:11:19,767
As soon as the call came in
195
00:11:19,767 --> 00:11:21,667
that there was an active
shooter on the campus,
196
00:11:21,667 --> 00:11:24,934
um, we had hundreds
of police officers showing up.
197
00:11:25,900 --> 00:11:28,567
The, the campus is enormous
as you can see,
198
00:11:28,634 --> 00:11:30,867
and uh, 20 years ago
199
00:11:30,934 --> 00:11:32,433
there was
a lot more employees.
200
00:11:33,567 --> 00:11:37,166
At the Xerox Credit Union
no one knows anything.
201
00:11:37,166 --> 00:11:39,367
They're just scrambling
for information,
202
00:11:39,433 --> 00:11:40,834
chaos has ensued.
203
00:11:43,166 --> 00:11:46,533
I was the third car in.
I was there within minutes.
204
00:11:49,367 --> 00:11:52,467
When I walked in,
I saw how traumatized
205
00:11:52,533 --> 00:11:56,367
the witnesses
and the employees
of the Credit Union were.
206
00:11:56,367 --> 00:11:59,166
I saw our victim
lying on the floor.
207
00:11:59,166 --> 00:12:01,734
There was blood
everywhere all over the floor.
208
00:12:02,200 --> 00:12:03,834
Something I'll never forget.
209
00:12:04,800 --> 00:12:07,467
I learned through
talking to our witnesses
210
00:12:07,467 --> 00:12:09,667
and employees
211
00:12:09,734 --> 00:12:11,634
that the victim's name
was Raymond Batzel.
212
00:12:12,667 --> 00:12:15,166
So within
the first few minutes we knew
213
00:12:15,166 --> 00:12:17,066
that we had a major case
on our hands.
214
00:12:18,867 --> 00:12:21,066
[Gerald Pickering] We learned
quickly from the witnesses
215
00:12:21,066 --> 00:12:23,066
that the gunman
had left the building
216
00:12:23,133 --> 00:12:26,166
but we didn't know where,
where the gunman had gone.
217
00:12:26,166 --> 00:12:28,367
[Chuck Sciortino]
We didn't know if he was still
on the Xerox complex
218
00:12:28,367 --> 00:12:31,767
or if the shooter had
got on a vehicle and left.
219
00:12:31,767 --> 00:12:33,767
I don't have
a lot of details at this time.
220
00:12:33,767 --> 00:12:37,867
I'm not sure if it was just,
uh, a robbery that went bad.
221
00:12:37,867 --> 00:12:39,266
We shut it down tight.
222
00:12:39,266 --> 00:12:41,834
No one that was on campus
were allowed to leave.
223
00:12:42,567 --> 00:12:44,166
Immediately after
the call came in
224
00:12:44,166 --> 00:12:46,867
we asked our own police
to go to their safe spaces.
225
00:12:46,867 --> 00:12:48,367
They'll remain there now.
226
00:12:49,667 --> 00:12:51,667
[Wisniewski] The place
was crawling with police,
227
00:12:51,667 --> 00:12:54,166
and employees were upset,
then they were angry
228
00:12:54,166 --> 00:12:58,166
because no one
was telling them
what happened.
229
00:13:00,367 --> 00:13:01,634
It was intense.
230
00:13:02,867 --> 00:13:04,767
My name is Peter Ahearn.
231
00:13:04,767 --> 00:13:07,467
I'm a retired FBI agent.
232
00:13:07,467 --> 00:13:09,467
I've worked a lot of
bank robberies in my career.
233
00:13:09,533 --> 00:13:11,367
It was a Federal Credit Union
234
00:13:11,367 --> 00:13:12,867
insured by
the Federal Government
235
00:13:12,867 --> 00:13:15,333
and tactically
it was an FBI violation.
236
00:13:16,300 --> 00:13:17,967
At the time of the shooting
237
00:13:17,967 --> 00:13:21,467
the FBI is about
15 minutes away
238
00:13:21,467 --> 00:13:24,467
monitoring a PGA event.
239
00:13:24,467 --> 00:13:25,867
[Peter Ahearn]
When the call comes in
240
00:13:25,867 --> 00:13:28,867
you really have to move
your resources pretty quickly.
241
00:13:28,867 --> 00:13:31,166
It took us about 20 minutes
to get to Webster, New York,
242
00:13:31,233 --> 00:13:33,667
to the Xerox facility.
243
00:13:33,667 --> 00:13:37,667
While the local police
wait for FBI to arrive
244
00:13:37,667 --> 00:13:38,867
they begin interviewing
245
00:13:38,934 --> 00:13:41,433
everyone inside
the Federal Credit Union.
246
00:13:42,266 --> 00:13:44,667
There was approximately
eight to ten people
247
00:13:44,734 --> 00:13:47,367
between the employees,
and, uh, witnesses.
248
00:13:47,367 --> 00:13:50,567
Most of the employees
were either behind the counter
249
00:13:50,567 --> 00:13:52,567
or in their offices.
250
00:13:52,567 --> 00:13:54,767
But I learned
when the shooter entered
251
00:13:54,767 --> 00:13:58,367
there was one person
that was sitting
in the lobby area.
252
00:13:58,367 --> 00:14:00,266
And that was Carl Wisniewski.
253
00:14:00,266 --> 00:14:02,767
And we relied on him heavily
254
00:14:02,767 --> 00:14:05,066
for his description
of our suspect.
255
00:14:05,800 --> 00:14:07,166
[Wisniewski] I told them
256
00:14:07,166 --> 00:14:09,967
he had a wig on,
pulled down tight,
257
00:14:10,033 --> 00:14:13,266
and it looked like
it was working
its way off his head.
258
00:14:13,266 --> 00:14:15,867
It was like more
of a beanie cap than a wig.
259
00:14:15,867 --> 00:14:17,233
It just didn't fit him right.
260
00:14:18,367 --> 00:14:23,166
He had women's
tortoise shell sunglasses on.
261
00:14:23,233 --> 00:14:27,967
Big round, like an...
like an actress would wear.
262
00:14:28,033 --> 00:14:31,867
He had black slacks
with a satin stripe
down each side,
263
00:14:31,867 --> 00:14:34,333
and he had
black polished shoes.
264
00:14:36,567 --> 00:14:38,367
[Ahearn] When we
arrived at the campus
265
00:14:38,433 --> 00:14:40,967
the FBI agents were dealing
with the evidence
266
00:14:41,033 --> 00:14:44,367
and working the interviews
of the key witnesses.
267
00:14:44,433 --> 00:14:47,166
And the witnesses were saying
that he had two guns,
268
00:14:47,166 --> 00:14:49,734
a sawed-off shotgun
and another weapon.
269
00:14:50,300 --> 00:14:51,667
He had gloves on.
270
00:14:51,667 --> 00:14:54,266
It was obvious
he was wearing a wig.
271
00:14:54,333 --> 00:14:56,533
He had an FBI raid jacket on.
272
00:14:57,867 --> 00:15:00,867
He had a badge
and the witnesses
273
00:15:00,867 --> 00:15:03,266
described it
as a US Marshal badge.
274
00:15:04,567 --> 00:15:06,467
[Wisniewski]
I told the investigators
275
00:15:06,533 --> 00:15:08,367
that I believe this person
276
00:15:08,367 --> 00:15:09,834
knew what he was doing.
277
00:15:11,100 --> 00:15:12,467
He knew the bank.
278
00:15:12,533 --> 00:15:14,567
He knew how to
get in and get out.
279
00:15:14,634 --> 00:15:16,266
He planned this well.
280
00:15:17,066 --> 00:15:19,567
[Ahearn] He managed
to get $10,000.
281
00:15:19,567 --> 00:15:22,467
I was really
kind of surprised.
282
00:15:22,467 --> 00:15:25,634
But it certainly
didn't justify
the taking of a life.
283
00:15:29,100 --> 00:15:32,867
So far investigators
have identified one victim.
284
00:15:32,867 --> 00:15:35,066
But there were two gunshots.
285
00:15:35,066 --> 00:15:37,767
[gunshots]
286
00:15:37,767 --> 00:15:40,266
I learned through
talking to our witnesses
287
00:15:40,333 --> 00:15:42,066
and employees
288
00:15:42,066 --> 00:15:44,867
that a second person was shot.
289
00:15:44,867 --> 00:15:47,166
I was told his name
was Joseph Doud.
290
00:15:47,967 --> 00:15:50,467
[Baker]
Joseph Doud, 28 years old,
291
00:15:50,533 --> 00:15:52,867
was a software engineer
292
00:15:52,867 --> 00:15:57,867
who had been at Xerox
for about three years.
293
00:15:57,867 --> 00:16:01,767
Fortunately Joseph's injuries
aren't life-threatening.
294
00:16:01,767 --> 00:16:03,467
He was rushed to the hospital
295
00:16:03,533 --> 00:16:05,567
where he was treated
and monitored.
296
00:16:05,567 --> 00:16:07,967
[Sciortino] Our investigators
followed him to the hospital,
297
00:16:07,967 --> 00:16:10,367
ended up taking, uh,
a deposition from him
298
00:16:10,433 --> 00:16:12,166
with what he remembered.
299
00:16:12,166 --> 00:16:15,467
We learned Doud
was headed over
on a break that day
300
00:16:15,467 --> 00:16:18,000
to conduct
a transaction at the bank.
301
00:16:18,000 --> 00:16:20,467
As Mr. Doud
walked in to the Credit Union,
302
00:16:20,467 --> 00:16:23,467
he could see that there
was an altercation going on.
303
00:16:23,467 --> 00:16:25,367
That altercation involved,
304
00:16:25,367 --> 00:16:29,066
51-year-old father,
Mr. Raymond Batzel.
305
00:16:29,133 --> 00:16:33,066
[Gregory] We learned
Mr. Batzel was told
to get into another office.
306
00:16:33,066 --> 00:16:36,734
Mr. Batzel stated,
"I'm not going
anywhere with you."
307
00:16:37,367 --> 00:16:39,567
At which point
almost immediately
308
00:16:39,567 --> 00:16:42,767
the perpetrator shot
Mr. Batzel through the neck...
309
00:16:42,834 --> 00:16:43,767
[gunshot]
310
00:16:43,834 --> 00:16:45,166
...instantly killing him.
311
00:16:46,000 --> 00:16:48,166
Obviously a very
violent death.
312
00:16:49,800 --> 00:16:53,166
Mr. Batzel was shot
directly in front of Mr. Doud.
313
00:16:54,166 --> 00:16:56,867
And he turned
to run out the door.
314
00:16:56,867 --> 00:16:58,567
[gunshot]
315
00:16:58,634 --> 00:17:01,367
He turned just enough
that he was shot once
316
00:17:01,433 --> 00:17:03,667
in the upper shoulder
on his backside.
317
00:17:04,567 --> 00:17:07,166
He ran off and went
to the next building over.
318
00:17:08,867 --> 00:17:11,467
[Pickering] I wondered
if Ray recognized the gunman
319
00:17:11,467 --> 00:17:14,066
or if the gunman
recognized Ray.
320
00:17:14,133 --> 00:17:17,667
It's really unusual that
to kill someone
during a bank robbery.
321
00:17:17,734 --> 00:17:19,667
So I wondered if that was
because he was trying
322
00:17:19,734 --> 00:17:22,367
to kill witness that
may have known him.
323
00:17:23,467 --> 00:17:26,166
[Gregory]
Once the perpetrator
exited the bank
324
00:17:26,166 --> 00:17:29,100
it appears that
he went down the sidewalk.
325
00:17:29,100 --> 00:17:31,066
He did pass by
another employee,
326
00:17:31,133 --> 00:17:34,867
who saw a male
with dark clothing
pass by him,
327
00:17:34,934 --> 00:17:37,567
bound towards
the south parking lot.
328
00:17:37,567 --> 00:17:39,166
[Pickering]
We had law enforcement
329
00:17:39,233 --> 00:17:41,367
going building to building,
room to room,
330
00:17:41,367 --> 00:17:42,934
looking for a gun man.
331
00:17:44,467 --> 00:17:47,567
And what they found
were employees locked
332
00:17:47,567 --> 00:17:49,834
in the premises
that were frightened.
333
00:17:50,567 --> 00:17:51,667
[Sciortino]
There was no evidence
334
00:17:51,667 --> 00:17:53,767
that the suspect
stayed on campus
335
00:17:53,767 --> 00:17:57,467
any longer than it took him
to run from the Credit Union
336
00:17:57,467 --> 00:17:59,867
to the parking lot
where his vehicle was parked.
337
00:17:59,867 --> 00:18:02,867
[Gregory] We didn't
have any cameras
on that south parking lot.
338
00:18:02,867 --> 00:18:06,367
So we had no sense of
what car he may have entered
339
00:18:06,367 --> 00:18:08,567
or what direction
he may have fled.
340
00:18:08,567 --> 00:18:10,266
[Pickering] When we did
make the determination
341
00:18:10,266 --> 00:18:12,266
that we are going to allow
people to start to leave,
342
00:18:12,333 --> 00:18:16,767
we had armed officers
at every exit at the roadways
343
00:18:16,834 --> 00:18:19,767
looking for the gunman.
We searched every car.
344
00:18:19,767 --> 00:18:21,033
It took hours.
345
00:18:21,567 --> 00:18:23,567
Meanwhile a manhunt
346
00:18:23,567 --> 00:18:26,867
spreads across
western New York State.
347
00:18:26,867 --> 00:18:31,066
There were at least
a 100 law enforcement members
from different agencies
348
00:18:31,133 --> 00:18:34,166
on scene, the perimeters
and chasing leads
349
00:18:34,166 --> 00:18:35,467
that were outside
on the highway
350
00:18:35,533 --> 00:18:36,567
because the Xerox center
351
00:18:36,567 --> 00:18:38,667
sat right off of a major road.
352
00:18:38,667 --> 00:18:41,767
[Sciortino]
He could have came out of
the building jumped in his car
353
00:18:41,767 --> 00:18:44,266
and been on the expressway
in less than a minute.
354
00:18:44,333 --> 00:18:47,166
And then within
a five to ten minute drive
355
00:18:47,166 --> 00:18:49,867
from the Credit Union
he would have been
in the city of Rochester
356
00:18:49,867 --> 00:18:52,467
with hundreds
and thousands of people.
357
00:18:52,533 --> 00:18:55,000
So we definitely
wanted to find him.
358
00:18:55,000 --> 00:18:57,567
[Pickering]
New York City police
had a couple of choppers
359
00:18:57,567 --> 00:18:59,467
in the air for us to get
a bird's eye view
360
00:18:59,533 --> 00:19:02,567
of the campus
and the areas in and around,
361
00:19:02,567 --> 00:19:05,967
to see if they can glean
any information
that would be helpful.
362
00:19:05,967 --> 00:19:08,266
[Ahearn] We had no pictures
outside the bank.
363
00:19:08,333 --> 00:19:12,066
We had no idea what car,
any of that information.
364
00:19:12,133 --> 00:19:14,367
[Helligar] After
an extensive search,
365
00:19:14,367 --> 00:19:17,166
New York State police
are no closer
366
00:19:17,166 --> 00:19:19,367
to finding
the killer and thief.
367
00:19:20,166 --> 00:19:21,567
[Ahearn] This individual
was in the wind.
368
00:19:21,567 --> 00:19:23,567
I mean, just gone.
369
00:19:23,634 --> 00:19:25,567
He just disappeared
up in the thin air.
370
00:19:32,900 --> 00:19:35,166
One of the victims
was shot in the head.
371
00:19:35,233 --> 00:19:37,667
He died inside
the Credit Union.
372
00:19:37,734 --> 00:19:39,867
The other was shot
in the shoulder.
373
00:19:39,934 --> 00:19:41,467
He ran from the building
374
00:19:41,467 --> 00:19:44,967
into another Xerox building
where he collapsed.
375
00:19:44,967 --> 00:19:46,867
Police immediately
began their search
376
00:19:46,867 --> 00:19:50,166
inside and the outside
the Xerox complex.
377
00:19:51,567 --> 00:19:53,967
Late in the afternoon
of August 12,
378
00:19:54,033 --> 00:19:57,266
the terrible news
travels across the country
379
00:19:57,266 --> 00:20:02,266
to California where his
13 and 15-year-old daughters
380
00:20:02,333 --> 00:20:04,266
are visiting family.
381
00:20:04,266 --> 00:20:06,767
My sister and I were having
a movie day at the theater
382
00:20:06,767 --> 00:20:08,567
and then all of a sudden
383
00:20:08,567 --> 00:20:11,266
my cousin came and pulled us
out of the theater,
384
00:20:11,333 --> 00:20:14,467
and in the hallway
385
00:20:14,533 --> 00:20:16,767
my aunt's crying,
my cousin is crying
386
00:20:16,767 --> 00:20:20,100
and they said
"Your dad has been shot."
387
00:20:20,100 --> 00:20:22,266
And I have this
weird state of,
388
00:20:22,266 --> 00:20:24,767
"Okay, well, this is...
He's gonna be okay.
389
00:20:24,834 --> 00:20:26,767
He's shot but he's alive."
390
00:20:28,300 --> 00:20:30,867
[Shannon] My sister thought
he was in the hospital.
391
00:20:30,934 --> 00:20:32,567
I knew instantly,
392
00:20:32,567 --> 00:20:34,567
kind of had
an out-of-body experience,
393
00:20:34,567 --> 00:20:37,166
just knowing that...
he wasn't...
394
00:20:37,700 --> 00:20:39,166
alive anymore.
395
00:20:41,600 --> 00:20:43,467
[Carrie] It was
so overwhelming,
396
00:20:43,467 --> 00:20:45,166
that my brain
wasn't allowing me
397
00:20:45,166 --> 00:20:46,834
to hear that he was dead.
398
00:20:48,767 --> 00:20:50,734
We get to my uncle's house.
399
00:20:51,266 --> 00:20:53,667
And at that point,
400
00:20:53,667 --> 00:20:55,734
they said, "Carrie, no,
401
00:20:56,400 --> 00:20:58,433
he's not in the hospital.
He died."
402
00:21:01,567 --> 00:21:04,867
[Shannon] I was there
watching my sister break down,
403
00:21:04,867 --> 00:21:06,367
and my body just kind of like,
404
00:21:06,367 --> 00:21:08,533
I don't want to say shut down,
but it just,
405
00:21:09,367 --> 00:21:11,667
it was moving on autopilot.
406
00:21:12,867 --> 00:21:14,166
I was scared.
407
00:21:15,000 --> 00:21:17,467
I was scared at first,
408
00:21:17,533 --> 00:21:19,667
but I figured
I needed to step up
409
00:21:19,734 --> 00:21:22,166
and help my sister understand
410
00:21:22,233 --> 00:21:24,533
and she didn't understand
for like an hour or so.
411
00:21:26,967 --> 00:21:32,166
Who would've realized
that the night before
would be our last night...
412
00:21:33,667 --> 00:21:35,066
to say I love you.
413
00:21:36,266 --> 00:21:37,567
[sniffles]
414
00:21:37,900 --> 00:21:39,333
And I miss you.
415
00:21:41,467 --> 00:21:42,834
See you soon.
416
00:21:45,367 --> 00:21:47,367
[Baker] As Raymond's family
417
00:21:47,367 --> 00:21:51,567
deals with the most
unimaginable news possible,
418
00:21:51,567 --> 00:21:54,467
for investigators
the clock is ticking.
419
00:21:54,467 --> 00:21:58,166
It's been eight hours
and there's a lot on the line.
420
00:21:58,166 --> 00:22:00,767
There's a lot of pressure
on investigators
421
00:22:00,834 --> 00:22:03,266
to find someone
who's armed and dangerous.
422
00:22:03,266 --> 00:22:05,867
The person who committed
this heinous crime
423
00:22:05,867 --> 00:22:08,567
may have slipped away
but in his haste
424
00:22:08,567 --> 00:22:11,266
he left something
crucial behind,
425
00:22:11,266 --> 00:22:12,734
his image.
426
00:22:13,367 --> 00:22:14,867
[Ahearn]
The camera's critical.
427
00:22:14,867 --> 00:22:17,266
You can't really
get a stronger lead
428
00:22:17,333 --> 00:22:18,867
than having
a pretty good picture
429
00:22:18,867 --> 00:22:21,100
from the bank robbery
camera roll.
430
00:22:21,100 --> 00:22:23,767
[Gregory] Investigators
located the VHS
431
00:22:23,834 --> 00:22:26,667
surveillance recordings
of this incident.
432
00:22:26,734 --> 00:22:28,266
Obviously very low-tech,
433
00:22:28,333 --> 00:22:31,367
this is 2003 and even for 2003
I would submit,
434
00:22:31,367 --> 00:22:34,266
they probably weren't
the most high-tech innovations
435
00:22:34,333 --> 00:22:37,467
that were being used inside
the Credit Union on that day.
436
00:22:37,467 --> 00:22:43,367
This video alternated
still shots on rotating basis
between five security cameras.
437
00:22:43,367 --> 00:22:44,867
And it was essentially
the luck of the draw
438
00:22:44,934 --> 00:22:47,967
of when that camera
would have taken
a particular image.
439
00:22:48,867 --> 00:22:50,767
Had it been a rolling HD video
440
00:22:50,767 --> 00:22:52,767
we would have had
a lot better information,
441
00:22:52,767 --> 00:22:54,834
but again this was 2003.
442
00:22:58,000 --> 00:22:59,867
[Ahearn] Honestly
when I saw the pictures,
443
00:22:59,867 --> 00:23:02,667
I thought that the photos
were probably
444
00:23:02,667 --> 00:23:04,767
some of the best
I have seen in a bank robbery.
445
00:23:04,767 --> 00:23:06,967
We had a facial shot
of the individual.
446
00:23:07,033 --> 00:23:08,867
He did wear sunglasses
and he had the wig.
447
00:23:08,867 --> 00:23:10,467
But you could pretty much,
448
00:23:10,533 --> 00:23:12,767
you know, look at that person,
if someone knew him
449
00:23:12,767 --> 00:23:15,467
they, they would
say something.
450
00:23:15,467 --> 00:23:19,367
We released quite a number
of photos to the media
451
00:23:19,433 --> 00:23:23,100
right from the start to try to
identify who the shooter was.
452
00:23:23,100 --> 00:23:26,967
[reporter] Police say
he may have dressed
in FBI garb
453
00:23:26,967 --> 00:23:28,767
so that he wouldn't
appear suspicious.
454
00:23:28,767 --> 00:23:32,567
This was all over the news.
I remember seeing it
on MSNBC and Fox News,
455
00:23:32,567 --> 00:23:34,967
uh, within the first 24 hours.
456
00:23:35,033 --> 00:23:37,266
[reporter] He carried
a silver police badge,
457
00:23:37,266 --> 00:23:39,567
and displayed two guns,
458
00:23:39,567 --> 00:23:42,967
something police describe
as a show of force.
459
00:23:42,967 --> 00:23:44,967
[Baker] Meanwhile
investigators start to
460
00:23:44,967 --> 00:23:48,667
put together the images
from the security footage,
461
00:23:48,667 --> 00:23:50,667
and witness interviews,
462
00:23:50,667 --> 00:23:54,634
to figure out what happened
that terrible day.
463
00:23:55,767 --> 00:23:58,266
[Gregory] Based
upon our interviews
with the witnesses,
464
00:23:58,266 --> 00:24:00,567
the first thing encounter
with the perpetrator
465
00:24:00,634 --> 00:24:03,667
was outside
of the Credit Union, actually.
466
00:24:03,667 --> 00:24:07,166
The perpetrator
was walking north
from the south parking lot
467
00:24:07,166 --> 00:24:10,166
and passed by
an employee of Xerox
468
00:24:10,166 --> 00:24:13,166
who noticed that
this individual was...
469
00:24:13,166 --> 00:24:15,266
dressed in
an all-dark clothing,
470
00:24:15,333 --> 00:24:17,000
that they were carrying
a briefcase,
471
00:24:17,000 --> 00:24:19,467
that they had an umbrella
which was open
472
00:24:19,467 --> 00:24:21,367
even though
it had not been raining,
473
00:24:21,367 --> 00:24:23,367
and it was s sunny day.
474
00:24:23,367 --> 00:24:26,867
The best we can summarize
as to why he was
carrying an umbrella is,
475
00:24:26,867 --> 00:24:29,967
there were security cameras
that were posted outside
476
00:24:29,967 --> 00:24:32,467
the Credit Union
on the building.
477
00:24:32,467 --> 00:24:35,867
Perhaps he was trying
to avoid any type of detection
478
00:24:35,934 --> 00:24:39,266
from those cameras.
However the cameras
weren't actually working.
479
00:24:39,266 --> 00:24:41,667
So, it,
it really didn't matter.
480
00:24:41,667 --> 00:24:45,367
[Helligar] Investigators
examine the CCTV footage
481
00:24:45,367 --> 00:24:49,166
and listened to a 911 call
where the bank manager
482
00:24:49,166 --> 00:24:51,166
recounts
what happened that day.
483
00:24:52,367 --> 00:24:55,967
This is the first real
security camera
that picks him up
484
00:24:55,967 --> 00:24:59,867
and clearly this photograph
shows him with the umbrella
485
00:24:59,867 --> 00:25:04,967
in his right hand
and the briefcase
in his left hand.
486
00:25:04,967 --> 00:25:07,467
And the next shot
we have, pretty clear,
487
00:25:07,533 --> 00:25:09,767
this one was the first time
we can see FBI,
488
00:25:09,767 --> 00:25:12,467
returns into the cubicle.
489
00:25:12,467 --> 00:25:14,166
The perpetrator
immediately went
490
00:25:14,233 --> 00:25:18,066
to the office of a manager
of the location.
491
00:25:18,066 --> 00:25:21,266
He sat down
in a chair inside her office.
492
00:25:21,266 --> 00:25:23,266
She looked up.
493
00:25:23,266 --> 00:25:27,133
He explained at that time
that he was there to conduct
a security assessment.
494
00:25:40,266 --> 00:25:43,367
[Ahearn] With the FBI
raid jacket and the badge,
495
00:25:43,367 --> 00:25:46,166
I think he was,
like, understanding that
496
00:25:46,166 --> 00:25:49,867
after 9/11 police did
threat assessments,
and practical exercises
497
00:25:49,934 --> 00:25:52,000
and he was trying
to say, he was running
498
00:25:52,000 --> 00:25:55,166
some kind of
a practical exercise,
uh, at the bank.
499
00:25:55,166 --> 00:25:59,767
[Gregory] There was
some type of a ruse
to convince the employees
500
00:25:59,767 --> 00:26:03,567
so that you can maybe
get into the back room
where the vault was.
501
00:26:03,567 --> 00:26:06,467
But the manager
wasn't buying that
502
00:26:06,467 --> 00:26:08,567
and his demeanor changed.
503
00:26:15,667 --> 00:26:17,066
[Gregory]
He pulled out two guns.
504
00:26:17,133 --> 00:26:19,533
Then pulled out
a brown paper bag.
505
00:26:26,567 --> 00:26:28,166
[Gregory]
The perpetrator told her
506
00:26:28,166 --> 00:26:30,567
to begin filling the bag
with money.
507
00:26:30,634 --> 00:26:31,734
She did that.
508
00:26:34,367 --> 00:26:36,767
That's Ray Batzel,
he's, uh, completing
509
00:26:36,767 --> 00:26:38,567
his transaction
with the teller.
510
00:26:38,634 --> 00:26:40,867
You can see the perpetrator
511
00:26:40,867 --> 00:26:44,767
standing in that doorway
looking various directions.
512
00:26:44,767 --> 00:26:47,467
And we are able to
determine what his height is,
513
00:26:47,467 --> 00:26:49,166
with an half inch,
he was six feet.
514
00:26:50,100 --> 00:26:52,734
So we know we have
a six-foot-tall perpetrator.
515
00:26:53,800 --> 00:26:57,467
After the transaction
and Ray Batzel
is making his way out
516
00:26:57,467 --> 00:27:00,867
and you can see
the perpetrator
with the gun extended
517
00:27:00,934 --> 00:27:05,100
in his right hand,
that's moments
before he shot,
518
00:27:05,100 --> 00:27:07,767
and then immediately
he goes down
519
00:27:07,834 --> 00:27:10,266
and this photograph
unfortunately depicts
520
00:27:10,333 --> 00:27:12,467
Mr. Batzel on the ground.
521
00:27:14,700 --> 00:27:16,867
After reviewing
the surveillance stills,
522
00:27:16,867 --> 00:27:20,734
crime scene techs
inspect the bank for evidence.
523
00:27:21,967 --> 00:27:25,166
Technicians took numerous
photographs inside the bank,
524
00:27:25,233 --> 00:27:27,433
uh, every possible angle.
525
00:27:28,367 --> 00:27:32,367
The chair that was
in the bank manager's office,
526
00:27:32,367 --> 00:27:34,000
we knew the suspect
had sat in that chair
527
00:27:34,000 --> 00:27:35,867
when he spoke
with the bank manager,
528
00:27:35,867 --> 00:27:39,533
so it was taken into custody.
It was swabbed for DNA.
529
00:27:40,066 --> 00:27:41,867
Our investigation determined
530
00:27:41,867 --> 00:27:44,133
that both gunshots
were made from a .38.
531
00:27:45,100 --> 00:27:46,100
[gunshot]
532
00:27:46,100 --> 00:27:47,867
And there were no casings
because he had used
533
00:27:47,867 --> 00:27:50,367
a revolver and not
a semi-automatic handgun.
534
00:27:50,433 --> 00:27:51,266
[gunshot]
535
00:27:51,266 --> 00:27:53,467
The wig would have been nice
for DNA,
536
00:27:53,533 --> 00:27:54,867
uh, didn't get that.
537
00:27:54,934 --> 00:27:56,066
The gloves
would have been nice.
538
00:27:56,066 --> 00:27:57,567
Didn't leave that behind.
539
00:27:57,634 --> 00:27:59,000
But fortunately in his haste
540
00:27:59,000 --> 00:28:01,066
of committing
the robbery and the murder,
541
00:28:01,133 --> 00:28:02,367
he had left the umbrella
542
00:28:02,367 --> 00:28:03,867
inside of
the manager's office.
543
00:28:06,667 --> 00:28:08,567
[Gregory]
The umbrella was unique.
544
00:28:08,567 --> 00:28:11,367
This umbrella
had rust already.
545
00:28:11,433 --> 00:28:14,266
So obviously it had already
seen some weather.
546
00:28:14,333 --> 00:28:18,266
In addition to that
it also has very
unique characteristics.
547
00:28:18,333 --> 00:28:22,066
All of the writing
on the umbrella
was in Japanese language.
548
00:28:22,133 --> 00:28:25,367
And a gold sticker
said
[speaking foreign language]
549
00:28:25,367 --> 00:28:30,100
toiletries, umbrellas...
[speaking foreign language]
550
00:28:30,100 --> 00:28:33,100
[Sciortino] The umbrella
was treated you know,
like a piece of gold.
551
00:28:33,100 --> 00:28:36,000
It was taken into custody
by the Webster
Police Department
552
00:28:36,000 --> 00:28:38,266
where they did
fingerprint analysis on it
553
00:28:38,266 --> 00:28:41,767
and ultimately
there was DNA analysis
done on that same umbrella.
554
00:28:41,767 --> 00:28:44,867
[Baker] But back then in 2003,
555
00:28:44,934 --> 00:28:47,967
DNA technology was
556
00:28:48,033 --> 00:28:50,867
not as advanced as it is now.
557
00:28:50,867 --> 00:28:54,066
They could be waiting
for weeks and even months
558
00:28:54,066 --> 00:28:55,567
to get an answer.
559
00:28:55,634 --> 00:28:58,767
[Helligar] As detectives
wait for DNA results,
560
00:28:58,767 --> 00:29:02,233
they hone in on a seemingly
mundane detail.
561
00:29:03,400 --> 00:29:04,567
[Gregory] At the Credit Union
562
00:29:04,567 --> 00:29:06,166
there is very little
signage at all.
563
00:29:06,166 --> 00:29:08,367
There's a mail box
out front
564
00:29:08,367 --> 00:29:10,767
which just says XFCU,
565
00:29:10,834 --> 00:29:14,667
and there is a small sign
on the glass window.
566
00:29:14,734 --> 00:29:17,000
Unless you're familiar
with that campus
567
00:29:17,000 --> 00:29:19,266
or have an account
at that location,
568
00:29:19,333 --> 00:29:22,567
uh, you'd be
hard-pressed to know
where that location was.
569
00:29:22,634 --> 00:29:25,066
[Ahearn] And what jumped
right out at me was
570
00:29:25,133 --> 00:29:26,567
you have to know this is here
571
00:29:26,634 --> 00:29:28,266
if you're gonna go
rob the bank.
572
00:29:30,100 --> 00:29:31,867
Everyone was on the table
in terms of being
573
00:29:31,934 --> 00:29:34,000
a potential suspect
in this case.
574
00:29:34,000 --> 00:29:36,100
But we began to think
the perpetrator
575
00:29:36,100 --> 00:29:37,667
might have an account there.
576
00:29:37,734 --> 00:29:40,467
He would know exactly
where the Credit Union was.
577
00:29:40,467 --> 00:29:42,967
What the layout
looked like inside.
578
00:29:42,967 --> 00:29:46,867
So we began to think, maybe
there's an inside job here.
579
00:29:54,166 --> 00:29:57,667
[Baker] Investigators
have been working
round the clock
580
00:29:57,667 --> 00:29:59,467
to find out who did this.
581
00:29:59,467 --> 00:30:02,467
And now they think
they have a solid
582
00:30:02,533 --> 00:30:06,066
working theory about
who the bank robber is.
583
00:30:07,367 --> 00:30:09,567
The first place you wanna look
is in your own house.
584
00:30:10,467 --> 00:30:13,367
The Xerox Federal Credit Union
primarily served
585
00:30:13,367 --> 00:30:15,166
uh, clients who were employed
586
00:30:15,166 --> 00:30:16,967
by Xerox itself.
587
00:30:16,967 --> 00:30:20,233
Xerox wanted
to find the bad guy
as much as we did.
588
00:30:20,700 --> 00:30:22,567
So we asked Xerox security
589
00:30:22,634 --> 00:30:24,367
to gather names
of people that were
590
00:30:24,367 --> 00:30:27,567
disgruntled, disciplined,
or had been terminated.
591
00:30:27,634 --> 00:30:30,100
And then those names
were parsed out
592
00:30:30,100 --> 00:30:33,266
to the investigative teams
to interview.
593
00:30:33,266 --> 00:30:38,367
We were looking for, you know,
African-American man
who may have been fired
594
00:30:38,367 --> 00:30:41,667
or laid off, uh,
in the previous four years.
595
00:30:41,667 --> 00:30:44,967
Unfortunately, uh,
back in that time frame,
596
00:30:45,033 --> 00:30:47,266
Xerox is also beginning
its downsizing.
597
00:30:47,266 --> 00:30:51,066
[reporter 1]
Xerox has been cutting jobs
in Webster for years.
598
00:30:51,133 --> 00:30:53,467
[reporter 2] Xerox retirees
unsuccessfully sued
599
00:30:53,533 --> 00:30:56,266
the company over pension
and other benefit cuts.
600
00:30:57,600 --> 00:30:59,767
There was approximately
six to seven hundred names
601
00:30:59,767 --> 00:31:00,934
on that list.
602
00:31:02,567 --> 00:31:05,166
So it didn't do
all that much at the time
603
00:31:05,166 --> 00:31:07,467
without knowing more
or having context,
604
00:31:07,533 --> 00:31:11,166
who might, uh, stand out
from those hundreds of names.
605
00:31:11,233 --> 00:31:13,667
I suspected his name
was in that group
606
00:31:13,667 --> 00:31:17,767
that Xerox supplied to us
as a disgruntled employee.
607
00:31:17,834 --> 00:31:20,266
[Helligar] Investigators
dig through the names
608
00:31:20,333 --> 00:31:23,066
and find that some
have criminal records.
609
00:31:23,133 --> 00:31:25,867
After gathering
several mugshots,
610
00:31:25,867 --> 00:31:30,066
they contact
their star witness,
Carl Wisniewski.
611
00:31:32,967 --> 00:31:34,967
Captain Pickering called me up
612
00:31:35,033 --> 00:31:36,266
asked me, "Can you swing by
613
00:31:36,266 --> 00:31:38,066
after work and look at
some mugshots?"
614
00:31:38,767 --> 00:31:40,767
I saw hundreds of pictures.
615
00:31:40,767 --> 00:31:45,166
But I never saw
a face that matched.
616
00:31:45,166 --> 00:31:49,266
It made sense to me
that it was someone
who worked on campus.
617
00:31:49,867 --> 00:31:51,533
I didn't recognize him.
618
00:31:52,667 --> 00:31:54,266
[Baker] So we've got the DNA
619
00:31:54,266 --> 00:31:56,367
which isn't coming through
with anything.
620
00:31:56,367 --> 00:32:00,066
We've got a picture
that isn't yielding any leads.
621
00:32:00,066 --> 00:32:01,467
So now they're thinking,
622
00:32:01,467 --> 00:32:04,967
"Are we looking at this
the wrong way?"
623
00:32:05,033 --> 00:32:06,667
[Pickering] When we
didn't solve it right away,
624
00:32:06,734 --> 00:32:08,667
we wanted to encourage
someone to come forward.
625
00:32:08,734 --> 00:32:11,367
If they're fearful,
they wouldn't ordinarily
626
00:32:11,433 --> 00:32:13,367
come forward
for the right reason.
627
00:32:13,367 --> 00:32:15,467
[Ahearn] I had authority to
automatically put up
628
00:32:15,467 --> 00:32:18,467
up to $20,000 reward.
I did it right away.
629
00:32:18,467 --> 00:32:20,166
It was, I mean,
it was a no-brainer.
630
00:32:20,166 --> 00:32:22,166
See if we can generate
some tips.
631
00:32:23,166 --> 00:32:25,467
[Helligar]
The phone lines light up,
632
00:32:25,467 --> 00:32:29,066
and investigators receive
hundreds of tips.
633
00:32:29,133 --> 00:32:31,000
But none of them pan out.
634
00:32:31,000 --> 00:32:32,467
However,
635
00:32:32,467 --> 00:32:35,367
there's one tip
that flies under the radar.
636
00:32:36,667 --> 00:32:38,166
My name is Andrew Jasie.
637
00:32:38,166 --> 00:32:40,667
I'm an investigator
with New York State Police.
638
00:32:40,734 --> 00:32:43,166
Few days after the robbery
an employee of Xerox
639
00:32:43,166 --> 00:32:46,467
had gone to
the Webster Police Department
with his father.
640
00:32:46,467 --> 00:32:48,567
His father asked
to speak with the Chief.
641
00:32:48,567 --> 00:32:50,367
The Chief was not in,
642
00:32:50,367 --> 00:32:52,467
and there was a disagreement.
643
00:32:52,467 --> 00:32:54,567
Usually, uh, they would
take information
644
00:32:54,567 --> 00:32:56,567
and it would be
forwarded up to me.
645
00:32:56,634 --> 00:32:58,166
He didn't leave
a name or number
646
00:32:58,166 --> 00:33:02,066
and, and never recontacted
the police department.
647
00:33:02,133 --> 00:33:03,467
He just walked away.
648
00:33:03,467 --> 00:33:05,467
That's really hard.
649
00:33:05,467 --> 00:33:10,066
[Helligar] As investigators
continue to sift through
hundreds of other tips,
650
00:33:10,066 --> 00:33:14,433
the Batzel family prepares
to lay Raymond to rest.
651
00:33:17,367 --> 00:33:20,734
My father's funeral service
was huge.
652
00:33:22,100 --> 00:33:24,667
People that he went
to high school with came.
653
00:33:24,667 --> 00:33:27,367
People that he had
worked with came.
654
00:33:28,567 --> 00:33:30,734
It was a big thing for me
to see that they...
655
00:33:31,367 --> 00:33:32,934
cared about a man...
656
00:33:33,800 --> 00:33:36,367
that just went
and did his job.
657
00:33:36,433 --> 00:33:38,000
I remember standing there,
658
00:33:38,000 --> 00:33:40,567
and it was just
an endless line of people,
659
00:33:40,567 --> 00:33:42,967
giving their condolences.
660
00:33:42,967 --> 00:33:47,066
I just had wished
that it was over, like...
661
00:33:47,066 --> 00:33:51,734
I just lost my father,
I don't want to be here
talking to people.
662
00:33:53,900 --> 00:33:56,000
[Wisniewski]
I didn't know the man.
Never met him before.
663
00:33:56,000 --> 00:33:58,367
I really wanted to
664
00:33:58,367 --> 00:34:02,533
give my respect to a man who
lost his life way too young.
665
00:34:04,000 --> 00:34:05,767
And, uh, oh, my God,
666
00:34:05,767 --> 00:34:07,567
reporters gathered around me,
667
00:34:07,634 --> 00:34:09,467
and management
gathered around me,
668
00:34:09,467 --> 00:34:11,867
"This is the guy that was
in the bank, you know?"
669
00:34:11,867 --> 00:34:14,467
It was, uh, something
I've never felt before.
670
00:34:14,467 --> 00:34:17,767
[Shannon] The media
around my father's murder
671
00:34:18,100 --> 00:34:20,166
was like a circus.
672
00:34:20,233 --> 00:34:23,467
You know?
Everybody wanted to know
673
00:34:23,467 --> 00:34:27,433
details and what happened
and how and when and where.
674
00:34:27,900 --> 00:34:29,367
We ended up turning off
675
00:34:29,367 --> 00:34:32,567
our television
and phones and the Internet.
676
00:34:32,567 --> 00:34:34,166
'Cause we were just done.
677
00:34:34,233 --> 00:34:35,567
We just wanted
to be left alone
678
00:34:35,567 --> 00:34:38,266
and to process everything.
679
00:34:38,266 --> 00:34:41,934
We just kind of
became a unit of three.
680
00:34:45,767 --> 00:34:49,967
[Pickering] Every time
we'd start to get more leads
called in, mostly lookalikes,
681
00:34:49,967 --> 00:34:51,967
it turns out
they have a solid alibi
682
00:34:51,967 --> 00:34:55,333
or there's, you know,
there's no way that
they could be the suspect.
683
00:34:56,367 --> 00:34:57,867
[Gregory]
Law enforcement thought
684
00:34:57,934 --> 00:34:59,100
it would be prudent
to look at,
685
00:34:59,100 --> 00:35:00,767
"Hey, who else is committing
bank robberies?"
686
00:35:00,767 --> 00:35:03,166
Are there any people
that are involved
687
00:35:03,166 --> 00:35:05,367
with robbing Credit Unions?
688
00:35:05,367 --> 00:35:08,767
At that time we were having
a number of bank robberies,
689
00:35:08,767 --> 00:35:11,667
and people would try to cover
their facial features.
690
00:35:11,734 --> 00:35:14,266
[Sciortino]
But to wear a costume
691
00:35:14,266 --> 00:35:16,667
intimating that
they're a federal agent
692
00:35:16,734 --> 00:35:18,667
was very, very rare.
Very unique.
693
00:35:18,667 --> 00:35:21,166
Somebody put some
thought process into it.
694
00:35:21,166 --> 00:35:25,767
So we knew that we weren't
just dealing with
695
00:35:25,767 --> 00:35:27,867
a first-time criminal.
696
00:35:27,934 --> 00:35:32,266
So we thought who has
the ability to be violent,
697
00:35:32,266 --> 00:35:35,166
who has the ability
to, you know, get the handgun
698
00:35:35,166 --> 00:35:37,567
and point at somebody's face
from pointblank range
699
00:35:37,567 --> 00:35:39,367
and pull a trigger
and kill them
700
00:35:39,433 --> 00:35:41,333
without even thinking
twice about it.
701
00:35:44,000 --> 00:35:46,767
Then we get
a notification from the jail
702
00:35:46,834 --> 00:35:48,867
that there was an inmate
that wanted to speak to us,
703
00:35:48,867 --> 00:35:51,266
who had information
on the robbery.
704
00:35:51,333 --> 00:35:53,667
He was an associate
with a gentleman named
705
00:35:53,667 --> 00:35:55,133
Thomas Terrell Lofton.
706
00:35:57,667 --> 00:35:59,567
And lo and behold
he was saying
707
00:35:59,634 --> 00:36:01,166
that Mr. Lofton was involved.
708
00:36:01,166 --> 00:36:03,266
Reason why he wanted
to come forward
709
00:36:03,333 --> 00:36:05,867
is he wanted
to get out of jail.
710
00:36:05,867 --> 00:36:08,467
[Gregory]
I know for a fact that
there were a number of people
711
00:36:08,533 --> 00:36:09,967
on law enforcement
that were sure
712
00:36:09,967 --> 00:36:12,266
that Mr. Lofton
might be involved
713
00:36:12,333 --> 00:36:17,767
because he had been
previously involved
in Credit Union robberies.
714
00:36:17,834 --> 00:36:22,100
And Mr. Lofton's mother
lived approximately a mile
away from the Credit Union,
715
00:36:22,100 --> 00:36:25,233
and she was
a former employee of Xerox.
716
00:36:26,367 --> 00:36:29,166
When you take
the whole picture into account
717
00:36:29,233 --> 00:36:30,433
he was the guy.
718
00:36:39,066 --> 00:36:41,867
Thomas Terrell Lofton
was doing gun-point robberies
719
00:36:41,934 --> 00:36:43,066
of other drug dealers.
720
00:36:43,066 --> 00:36:44,967
He had younger males
721
00:36:45,033 --> 00:36:46,567
that he had power
and control over
722
00:36:46,567 --> 00:36:49,233
that would do whatever
he would ask them to do.
723
00:36:50,567 --> 00:36:52,767
One of the unique things
that happened is
724
00:36:52,767 --> 00:36:56,166
they were dressed up as an RGE
employee which is our gas
and electric company
725
00:36:56,233 --> 00:36:58,066
and they knocked on
somebody's door
726
00:36:58,133 --> 00:36:59,667
and when the person
open the door
727
00:36:59,667 --> 00:37:01,166
that's when the gun came out
728
00:37:01,233 --> 00:37:03,367
and that person
was robbed at their house.
729
00:37:03,433 --> 00:37:05,767
He was the guy in the city
730
00:37:05,767 --> 00:37:07,667
that nobody
wanted to mess with.
731
00:37:08,467 --> 00:37:11,567
[Gregory] In 2002 and 2003,
732
00:37:11,634 --> 00:37:14,567
Thomas Lofton was involved
with two other individuals
733
00:37:14,567 --> 00:37:16,266
who were well-known
for committing bank robberies
734
00:37:16,266 --> 00:37:17,567
and Credit Union robberies.
735
00:37:17,567 --> 00:37:19,567
Thomas Lofton was the driver
736
00:37:19,567 --> 00:37:21,867
on at least
one of those robberies.
737
00:37:21,867 --> 00:37:23,967
[Sciortino] So we definitely
wanted to find him
738
00:37:23,967 --> 00:37:25,467
and talk to him,
739
00:37:25,467 --> 00:37:28,266
and then lo and behold
he got shot.
740
00:37:28,266 --> 00:37:29,967
It was him and another person.
741
00:37:30,033 --> 00:37:32,266
They had their little war
going on in the city,
742
00:37:32,333 --> 00:37:34,667
and they've been trying
to take each other out.
743
00:37:34,667 --> 00:37:39,567
He was in the hospital
within a week or two
of the Xerox homicide.
744
00:37:39,567 --> 00:37:41,967
So Mr. Lofton
was interrogated,
745
00:37:41,967 --> 00:37:43,767
and of course he denied it.
746
00:37:43,834 --> 00:37:44,967
He said he didn't
know anything.
747
00:37:45,867 --> 00:37:47,567
[Helligar]
Police aren't convinced
748
00:37:47,634 --> 00:37:49,967
Lofton is telling
the whole truth.
749
00:37:50,033 --> 00:37:52,333
So they embark
on a thorough investigation.
750
00:37:54,266 --> 00:37:56,767
Law enforcement did put
a full-court press on
751
00:37:56,834 --> 00:37:58,166
investigating Mr. Lofton,
752
00:37:58,166 --> 00:38:00,367
along with several
of his associates.
753
00:38:01,066 --> 00:38:02,667
[Sciortino]
We had talked to, uh,
754
00:38:02,667 --> 00:38:05,166
Mr. Lofton's girlfriend
at the time,
755
00:38:05,233 --> 00:38:09,166
and she puts him
in her apartment
during the shooting.
756
00:38:09,166 --> 00:38:11,467
Problem is the camera system
there didn't work either.
757
00:38:11,467 --> 00:38:14,567
So we couldn't
corroborate that.
758
00:38:14,567 --> 00:38:16,567
[Helligar] It's a shaky alibi.
759
00:38:16,634 --> 00:38:20,066
But there are other problems
with Lofton as a suspect.
760
00:38:22,600 --> 00:38:25,467
[Gregory] He's a extremely
large muscular man.
761
00:38:25,467 --> 00:38:27,667
He did not
fit the description
762
00:38:28,600 --> 00:38:31,333
of the perpetrator
of this crime in any way.
763
00:38:32,500 --> 00:38:35,767
Secondly, when he did
do Credit Union robberies,
764
00:38:35,767 --> 00:38:37,867
he was with
two other individuals.
765
00:38:37,867 --> 00:38:39,367
You know,
two other individuals
766
00:38:39,433 --> 00:38:41,066
were the brain
sort of the operation.
767
00:38:41,133 --> 00:38:44,100
By the time
the Xerox Credit Union
robbery occurred
768
00:38:44,100 --> 00:38:46,867
those two individuals
were already locked up.
769
00:38:46,867 --> 00:38:50,266
So he didn't have, uh,
the crew with him at the time
770
00:38:50,333 --> 00:38:53,066
to be able to carry out
a sophisticated robbery.
771
00:38:53,066 --> 00:38:54,767
It just, as it turned out, uh,
772
00:38:54,767 --> 00:38:56,000
really there was just nothing
773
00:38:56,000 --> 00:38:58,367
connecting Lofton
to the crime at all.
774
00:38:59,467 --> 00:39:02,166
[Sciortino]
It was very disappointing
and heart-breaking
775
00:39:02,166 --> 00:39:03,266
but there was nowhere else
776
00:39:03,266 --> 00:39:04,767
you know,
the investigation can go
777
00:39:04,834 --> 00:39:08,133
unless someone came forward
with some new evidence.
778
00:39:10,367 --> 00:39:16,367
Lofton is discounted
and investigators have
no other viable suspects.
779
00:39:16,367 --> 00:39:19,166
So they turn
to the best piece of evidence,
780
00:39:19,166 --> 00:39:21,834
that the killer left
at the crime scene.
781
00:39:23,500 --> 00:39:26,266
What we have here
is the umbrella
782
00:39:26,266 --> 00:39:29,367
that was brought
into the Credit Union.
783
00:39:29,367 --> 00:39:33,367
Unfortunately, there were
no usable fingerprints
found on the umbrella.
784
00:39:33,367 --> 00:39:35,467
The perpetrator
was wearing gloves.
785
00:39:35,533 --> 00:39:37,767
Didn't leave
any fingerprints behind.
786
00:39:37,834 --> 00:39:42,567
But the Monroe County Lab
was in fact able to remove
787
00:39:42,567 --> 00:39:44,834
human DNA from the umbrella.
788
00:39:46,166 --> 00:39:50,166
We were able to obtain DNA
from this latch
789
00:39:50,166 --> 00:39:52,166
on the bottom end
of the umbrella
790
00:39:52,166 --> 00:39:54,467
where one might use it
to push open the umbrella.
791
00:39:54,467 --> 00:39:57,667
We also found DNA
on this wraparound.
792
00:39:57,667 --> 00:40:01,667
We are always hopeful
when we do crime scene
evidence gathering
793
00:40:01,667 --> 00:40:03,567
that we are gonna get that
piece of evidence
794
00:40:03,567 --> 00:40:05,266
that's gonna
immediately connect
795
00:40:05,333 --> 00:40:07,667
the bad guy
to the crime scene.
796
00:40:07,667 --> 00:40:10,767
[Gregory]
But given the level of ability
797
00:40:10,767 --> 00:40:13,567
for testing back at that time,
798
00:40:13,567 --> 00:40:17,967
they were not able to develop
a DNA profile.
799
00:40:18,033 --> 00:40:20,967
Just didn't have enough DNA
to be able to do that.
800
00:40:21,033 --> 00:40:22,567
On the face of it
it looked like
801
00:40:22,567 --> 00:40:24,467
they had all this evidence.
802
00:40:24,533 --> 00:40:25,767
Two big things.
803
00:40:25,767 --> 00:40:28,367
DNA found on the umbrella,
804
00:40:28,367 --> 00:40:31,100
and a photo
from the security footage,
805
00:40:31,100 --> 00:40:33,166
and normally that...
806
00:40:33,166 --> 00:40:35,867
would be enough
to catch the suspect.
807
00:40:36,767 --> 00:40:38,066
But it wasn't.
808
00:40:43,000 --> 00:40:45,467
I think one of my
biggest surprises was
809
00:40:45,467 --> 00:40:47,066
when we put that photos out
810
00:40:47,133 --> 00:40:50,867
that we, we didn't get
many good leads.
811
00:40:50,934 --> 00:40:54,667
So we upped the reward
to $60,000.
812
00:40:54,734 --> 00:40:56,867
It was a strategic move.
813
00:40:56,934 --> 00:40:58,967
[Pickering] I went on every
radio station I could get.
814
00:40:58,967 --> 00:41:01,367
I took it to
America's Most Wanted.
815
00:41:03,266 --> 00:41:04,467
[Carrie] In the beginning
we were hopeful.
816
00:41:04,467 --> 00:41:05,867
I was like,
America's Most Wanted,
817
00:41:05,934 --> 00:41:08,367
there's gotta be something
coming from this, right?
818
00:41:08,433 --> 00:41:10,467
This might be the chance.
819
00:41:10,533 --> 00:41:12,467
[Shannon] I thought,
"Somebody knew who it was.
820
00:41:12,467 --> 00:41:16,333
They just were... I think
too afraid to speak up."
821
00:41:18,800 --> 00:41:21,367
[Sciortino] It was a case
we worked on tirelessly.
822
00:41:21,433 --> 00:41:25,166
And every case has
it's curves in the road.
823
00:41:25,233 --> 00:41:27,767
And sometimes
you have to wait
824
00:41:27,767 --> 00:41:30,166
a very long time
in order to get the phone call
825
00:41:30,233 --> 00:41:31,767
or the piece of DNA evidence
826
00:41:31,767 --> 00:41:34,100
or you know,
witness statement that helps
827
00:41:34,100 --> 00:41:35,367
put that piece of
the puzzle together
828
00:41:35,367 --> 00:41:36,967
that you have been
waiting for.
829
00:41:41,567 --> 00:41:43,333
[Wisniewski]
After the robbery,
830
00:41:43,867 --> 00:41:46,567
I was upset but...
831
00:41:48,867 --> 00:41:50,734
I walked away that day.
832
00:41:53,300 --> 00:41:57,266
You think about it
in your dreams,
and that's upsetting.
833
00:41:59,767 --> 00:42:03,066
I was very sensitive
to loud noises.
834
00:42:03,600 --> 00:42:05,066
[gunshot]
835
00:42:05,467 --> 00:42:07,467
But over the years
836
00:42:07,467 --> 00:42:09,433
you start
thinking about it less.
837
00:42:10,667 --> 00:42:13,467
I felt that the robber
had gotten away with murder
838
00:42:13,467 --> 00:42:14,834
and he was
never gonna be found.
839
00:42:17,000 --> 00:42:21,467
[instrumental music playing]
840
00:42:21,533 --> 00:42:24,166
[Gerald] Justice delayed
is justice denied.
841
00:42:24,667 --> 00:42:26,266
And I feel like I'm the guy.
842
00:42:26,333 --> 00:42:29,166
I'm the one who has
to solve the crime
and I didn't solve it.
843
00:42:32,400 --> 00:42:35,767
[woman] It was, I think,
a lot harder on my sister.
844
00:42:35,834 --> 00:42:38,867
They were closer
as father and daughter.
845
00:42:38,867 --> 00:42:43,634
I was more vocal
about things, just about
how angry I was.
846
00:42:44,500 --> 00:42:46,867
My sister kept
a lot of her feelings in.
847
00:42:48,166 --> 00:42:50,867
We both didn't know
how to handle it
with each other.
848
00:42:52,166 --> 00:42:56,066
I didn't cry
for four or five years.
849
00:42:57,867 --> 00:43:01,166
Because I was so closed-off
850
00:43:02,000 --> 00:43:04,066
and hardened by it.
851
00:43:04,867 --> 00:43:07,266
I would really
want her around
852
00:43:07,266 --> 00:43:09,066
but I didn't know
how to tell her that.
853
00:43:10,667 --> 00:43:14,967
[instrumental music playing]
854
00:43:15,033 --> 00:43:18,367
It's been eight years
since Raymond Batzel's murder
855
00:43:18,433 --> 00:43:20,867
at the Xerox Credit Union.
856
00:43:20,867 --> 00:43:23,867
However, new technology
may give them a way
857
00:43:23,934 --> 00:43:26,166
to crack open this cold case.
858
00:43:27,867 --> 00:43:29,667
[Douglas] In 2011,
859
00:43:29,734 --> 00:43:32,000
members of the Webster
Police Department
860
00:43:32,000 --> 00:43:35,867
decided that they would take
that second set of swabs
861
00:43:35,934 --> 00:43:39,166
down to the office
of the chief medical examiner
in New York City.
862
00:43:40,100 --> 00:43:41,767
[Andrew] The additional swabs
863
00:43:41,834 --> 00:43:43,867
from Monroe County
Crime Lab were analyzed
864
00:43:43,867 --> 00:43:45,467
for touch DNA.
865
00:43:45,533 --> 00:43:49,667
Very small samples of,
of skin cells,
866
00:43:49,667 --> 00:43:52,734
likely that were picked up
on that second set of swabs.
867
00:43:54,000 --> 00:43:56,166
What these new testing kits
allow us to do
868
00:43:56,166 --> 00:43:58,367
because they have such
higher sensitivity
869
00:43:58,367 --> 00:44:00,567
is develop
these DNA profiles
870
00:44:00,634 --> 00:44:03,433
from much smaller
quantities of DNA.
871
00:44:05,200 --> 00:44:07,567
[Jeremy] A little more
than a month later,
872
00:44:07,567 --> 00:44:10,266
investigators finally
get the news
873
00:44:10,333 --> 00:44:12,834
they'd been waiting
for since 2003.
874
00:44:13,800 --> 00:44:15,266
[Douglas] And lo and behold,
875
00:44:15,333 --> 00:44:20,767
they were able to establish
through a 1 in 6.8
trillion chance
876
00:44:20,767 --> 00:44:24,567
that the DNA in there
is from the person
who touched that umbrella.
877
00:44:25,367 --> 00:44:27,967
But it was to a John Doe.
878
00:44:28,033 --> 00:44:29,433
We didn't know
who it belonged to.
879
00:44:30,567 --> 00:44:33,667
[Jeremy] This is a huge
breakthrough in the case.
880
00:44:33,734 --> 00:44:34,967
They have a profile
881
00:44:35,033 --> 00:44:36,767
but now they need a match.
882
00:44:37,467 --> 00:44:39,266
[Gerald] I'm sure
that the gunman
883
00:44:39,333 --> 00:44:42,033
had no intention of leaving
the umbrella behind.
884
00:44:43,000 --> 00:44:44,567
Truthfully, I was very hopeful
885
00:44:44,634 --> 00:44:46,266
that that DNA evidence,
886
00:44:46,266 --> 00:44:48,634
that would ultimately
lead us to our shooter.
887
00:44:49,300 --> 00:44:51,266
We ran it through
the CODIS system.
888
00:44:51,333 --> 00:44:54,000
Uh, to see if we could
get any hits.
889
00:44:54,000 --> 00:44:57,667
Unfortunately, we did not
receive a match in this case.
890
00:45:00,367 --> 00:45:04,166
[Chuck] It was
very disappointing
and heartbreaking.
891
00:45:04,166 --> 00:45:07,767
We were no closer
10 years later than we were
10 seconds after.
892
00:45:09,266 --> 00:45:12,767
It will take
another five long years
893
00:45:12,767 --> 00:45:15,066
before they achieve
another breakthrough.
894
00:45:18,367 --> 00:45:21,333
[slow piano music playing]
895
00:45:23,667 --> 00:45:25,266
My name is Seth Fleitman.
896
00:45:25,266 --> 00:45:27,100
Special agent with the FBI.
897
00:45:27,100 --> 00:45:30,567
So in 2016, uh, when I came in
to the taskforce,
898
00:45:30,634 --> 00:45:34,467
there was a push
to reinvigorate
the investigation.
899
00:45:34,467 --> 00:45:37,100
And we were gonna
do that by putting
900
00:45:37,100 --> 00:45:38,567
new pictures out there.
901
00:45:38,567 --> 00:45:42,166
The photographs
that were out there
were very grainy.
902
00:45:42,166 --> 00:45:45,867
Um, certainly,
all the technology,
as we know,
903
00:45:45,934 --> 00:45:48,867
uh, has evolved rapidly
over time.
904
00:45:48,934 --> 00:45:50,867
[Gerald] The VHS,
uh, videotapes
905
00:45:50,934 --> 00:45:53,667
were sent to Quantico
to try to enhance
906
00:45:53,667 --> 00:45:56,867
the video to get better
pictures of the shooter.
907
00:45:58,700 --> 00:46:01,133
[pensive music playing]
908
00:46:03,867 --> 00:46:07,166
They put a little more
brightness or a little bit
more color here
909
00:46:07,233 --> 00:46:10,467
or just zoom in and out,
put it on a better
quality paper.
910
00:46:10,533 --> 00:46:15,734
Weeks later, the FBI
finally has an enhanced
image to share.
911
00:46:18,100 --> 00:46:19,867
[Baker] In March, 2016,
912
00:46:19,867 --> 00:46:22,066
the FBI holds
a press conference
913
00:46:22,066 --> 00:46:24,367
showing the improved photos.
914
00:46:25,367 --> 00:46:28,567
[man] We hope that with
the newly enhanced pictures,
915
00:46:28,567 --> 00:46:32,066
people are able to figure out
or believe
916
00:46:32,066 --> 00:46:35,667
that they may positively
know who that person is.
917
00:46:35,667 --> 00:46:38,667
[Andrew] It was the highest
quality photograph
918
00:46:38,667 --> 00:46:41,066
that we could provide
to the public.
919
00:46:41,066 --> 00:46:43,667
To make that last-ditch effort
to try and see
920
00:46:43,734 --> 00:46:45,634
if we could get
an identification.
921
00:46:48,867 --> 00:46:52,567
So this is one
of the photos
that we were using.
922
00:46:52,567 --> 00:46:55,266
As you can see,
it's grainy, it's fuzzy.
923
00:46:55,266 --> 00:46:58,166
That's something shiny
that was on his lapel.
924
00:46:58,233 --> 00:47:01,467
But once that gets enhanced
and you can just see
925
00:47:01,533 --> 00:47:04,000
what we're looking at,
it's a US Marshals badge.
926
00:47:04,000 --> 00:47:07,100
We saw the photos
and it did look better
927
00:47:07,100 --> 00:47:08,667
and a little bit more clear.
928
00:47:08,667 --> 00:47:10,867
[officer] I would ask
anyone with information
929
00:47:10,867 --> 00:47:14,166
to please come forward
and report it.
You can remain anonymous.
930
00:47:17,166 --> 00:47:21,100
We had a $50,000 reward
that was presented
at the press conference
931
00:47:21,100 --> 00:47:23,367
in March of 2016.
932
00:47:23,433 --> 00:47:25,867
We raised monies
for large billboards.
933
00:47:25,867 --> 00:47:29,266
We had him postered
all up and around
Monroe County.
934
00:47:30,266 --> 00:47:33,166
A week after
the press conference,
935
00:47:33,233 --> 00:47:34,834
someone steps forward.
936
00:47:37,100 --> 00:47:39,567
[Andrew] In March 2016,
Jamie Labatte,
937
00:47:39,567 --> 00:47:41,667
employee at Xerox,
938
00:47:41,667 --> 00:47:43,066
called the FBI tip line...
939
00:47:43,066 --> 00:47:45,467
-[ringing]
-...after the press
conference.
940
00:47:47,667 --> 00:47:52,734
He told us that he had gone
to the Webster
Police Department in 2003
941
00:47:53,567 --> 00:47:55,266
with his father,
and tried to provide
942
00:47:55,266 --> 00:47:57,433
certain information
about an individual.
943
00:47:58,266 --> 00:47:59,567
[Chuck] He came after hours.
944
00:47:59,634 --> 00:48:02,867
And he was greeted by one
of our road patrol sergeants.
945
00:48:04,100 --> 00:48:06,867
He wanted to speak
to Chief Pickering
and only Chief Pickering.
946
00:48:06,934 --> 00:48:09,166
And the road patrol
sergeant said,
947
00:48:09,233 --> 00:48:12,166
"Sorry, either he's not here"
or "He's already gone."
948
00:48:12,166 --> 00:48:15,066
Whatever, you know,
words they exchanged,
949
00:48:15,133 --> 00:48:16,367
Jamie and his dad left.
950
00:48:16,433 --> 00:48:19,467
And never followed up
with either the chief
951
00:48:19,533 --> 00:48:21,033
or anyone else
at the police department.
952
00:48:23,300 --> 00:48:27,667
[Andrew] Jamie told us that
his father had passed away
in January of 2016.
953
00:48:27,667 --> 00:48:30,867
And he saw
the press conference
few months later.
954
00:48:30,934 --> 00:48:33,667
And he felt that
it was a sign from his dad
955
00:48:33,734 --> 00:48:37,233
to come forward
with the information
that he had.
956
00:48:38,166 --> 00:48:42,066
He'd felt incredibly
burdened by the fact
957
00:48:42,066 --> 00:48:44,467
that he had held on
to the information.
958
00:48:44,533 --> 00:48:46,367
But he also believed
959
00:48:46,433 --> 00:48:48,667
that somebody else
had to have the information
as well.
960
00:48:48,667 --> 00:48:50,133
That he wasn't the only one.
961
00:48:51,266 --> 00:48:52,967
He recognized the individual
962
00:48:52,967 --> 00:48:56,367
in the enhanced photographs
that were out there
at the press conference.
963
00:48:59,467 --> 00:49:01,834
We met him in my truck.
964
00:49:03,000 --> 00:49:06,567
The person he provided to us
worked for a period of time
965
00:49:06,567 --> 00:49:08,967
while Jamie was
in that particular division.
966
00:49:09,033 --> 00:49:11,266
In what they called "scuff".
967
00:49:11,900 --> 00:49:13,567
It was a refurbishing section
968
00:49:13,567 --> 00:49:17,533
where they would sandblast
and paint copier parts.
969
00:49:18,567 --> 00:49:20,367
The name of the person
he provided to us
970
00:49:20,367 --> 00:49:21,734
was Richard Wilbern.
971
00:49:23,166 --> 00:49:26,967
The next step
is to try and find out
everything about him.
972
00:49:27,033 --> 00:49:29,166
The SOS,
Staff Operation Specialist,
973
00:49:29,166 --> 00:49:30,767
would run
all the background.
974
00:49:30,834 --> 00:49:34,166
And shortly after I'd given
her Richard Wilbern's name,
975
00:49:34,800 --> 00:49:37,266
she came back to my desk
976
00:49:37,333 --> 00:49:39,867
and said, "You've gotta
take a look at this guy."
977
00:49:39,867 --> 00:49:41,233
[gun cocking]
978
00:49:47,266 --> 00:49:49,166
[Seth] So when
we got the tip from Jamie,
979
00:49:49,233 --> 00:49:52,667
that he recognized
those images to be
Richard Wilbern,
980
00:49:52,667 --> 00:49:54,867
we obviously started
digging in.
981
00:49:54,867 --> 00:49:56,867
When we're investigating
bank robberies,
982
00:49:56,867 --> 00:50:00,634
we will get people
to see if there's a pattern
to what they do.
983
00:50:03,700 --> 00:50:05,967
[Jeremy] The FBI
does a background check
984
00:50:05,967 --> 00:50:09,867
and learns
that not only does Wilbern
have a record,
985
00:50:09,934 --> 00:50:13,266
but the first thing
on his rap sheet
986
00:50:13,333 --> 00:50:14,367
is a bank robbery.
987
00:50:16,667 --> 00:50:19,367
On September 3, 1980,
988
00:50:19,367 --> 00:50:21,767
Richard Wilbern held up
989
00:50:21,767 --> 00:50:25,100
the First National Bank
of Rochester.
990
00:50:25,100 --> 00:50:29,066
[Andrew] 1980,
Wilbern would've been
around 19 or 20 years old.
991
00:50:29,066 --> 00:50:31,867
And we always believed,
as investigators,
992
00:50:31,934 --> 00:50:34,266
that the person
who committed
the Xerox robbery
993
00:50:34,266 --> 00:50:37,467
had also committed
a prior bank robbery.
994
00:50:37,467 --> 00:50:39,667
They seemed
very organized.
995
00:50:39,734 --> 00:50:42,634
They seemed very planned
and calculated.
996
00:50:44,767 --> 00:50:46,567
Back in 1980,
997
00:50:46,567 --> 00:50:50,934
he disguised himself
by putting pantyhose
over his face.
998
00:50:51,667 --> 00:50:54,066
And he pointed
a gun at the manager,
999
00:50:54,066 --> 00:50:55,967
tossed the manager a bag
1000
00:50:55,967 --> 00:50:58,967
and in a slow,
controlled voice,
1001
00:50:59,667 --> 00:51:01,734
ordered the manager
to fill the bag.
1002
00:51:02,000 --> 00:51:03,567
[alarm blaring]
1003
00:51:03,567 --> 00:51:07,100
[Seth] One of the patrons
in the bank realized
there was a bank robbery,
1004
00:51:07,100 --> 00:51:08,767
ran out and called the police.
1005
00:51:10,800 --> 00:51:13,166
They stopped Richard
before he even
1006
00:51:13,166 --> 00:51:16,266
was able to get
out of the parking lot
with the car,
1007
00:51:16,266 --> 00:51:18,266
and arrested him
right then and there.
1008
00:51:18,266 --> 00:51:21,467
[mysterious music playing]
1009
00:51:21,467 --> 00:51:23,667
He served several years
in jail
1010
00:51:23,734 --> 00:51:28,066
and then he has another
conviction in 1987,
1011
00:51:28,133 --> 00:51:31,667
uh, down in Virginia
for possession
of a sawed-off shotgun,
1012
00:51:31,734 --> 00:51:32,767
which was illegal.
1013
00:51:33,867 --> 00:51:37,166
[Andrew] These are all
certainly tell-tale things
1014
00:51:37,166 --> 00:51:40,467
that mirrored the information
that we had in the Xerox case.
1015
00:51:41,700 --> 00:51:44,667
So investigators
were cautiously optimistic
1016
00:51:44,734 --> 00:51:46,533
that this may be their guy.
1017
00:51:47,700 --> 00:51:51,634
But there's more to Richard
than just his
criminal background.
1018
00:51:52,767 --> 00:51:56,266
My name is Ray Wilbern
and I'm the son
of Richard Wilbern.
1019
00:51:56,266 --> 00:51:58,166
And I live in
Rochester, New York.
1020
00:51:58,166 --> 00:52:00,367
My dad did tell me
before I was born,
1021
00:52:00,367 --> 00:52:02,567
you know, he had
an altercation with a bank
1022
00:52:02,567 --> 00:52:06,066
and he did time, I think
about a year and some change
or something like that,
1023
00:52:06,133 --> 00:52:09,867
And he said that was gonna be
the last time, and you know,
1024
00:52:09,867 --> 00:52:11,767
the best thing
that happened in his life
was me being born.
1025
00:52:11,767 --> 00:52:14,367
So he put his focus
and everything else
towards something else.
1026
00:52:14,367 --> 00:52:16,567
And he bettered his life
since that.
1027
00:52:18,100 --> 00:52:20,033
Growing up in Rochester,
New York,
1028
00:52:20,800 --> 00:52:22,367
it was always me and him.
1029
00:52:22,433 --> 00:52:24,100
He was a single
Black parent.
1030
00:52:24,100 --> 00:52:26,166
We wasn't on food stamps.
1031
00:52:26,166 --> 00:52:28,533
We didn't get assisted living
or anything like that.
1032
00:52:29,266 --> 00:52:30,867
My dad was always working.
1033
00:52:32,200 --> 00:52:34,767
I went to prep school,
1034
00:52:34,767 --> 00:52:38,066
2003, in West Newton,
Massachusetts.
1035
00:52:38,133 --> 00:52:40,066
And I was on
the basketball team.
1036
00:52:40,066 --> 00:52:41,734
There was never a shortage
of money.
1037
00:52:42,700 --> 00:52:44,767
[Jeremy] According to Ray,
1038
00:52:44,834 --> 00:52:46,934
his father was a devoted dad.
1039
00:52:48,600 --> 00:52:50,567
The FBI digs deeper
1040
00:52:50,567 --> 00:52:55,367
and hones in on Wilbern's
past international travel.
1041
00:52:55,367 --> 00:52:59,066
[Andrew] Richard Wilbern
made more than a dozen
trips to Japan.
1042
00:52:59,066 --> 00:53:03,166
And what's most interesting
about that is the only
piece of evidence
1043
00:53:03,166 --> 00:53:05,066
that was found
at the crime scene
1044
00:53:05,133 --> 00:53:08,433
was an umbrella
with Japanese writing on it.
1045
00:53:10,367 --> 00:53:13,166
It had stickers
which clearly had been placed,
1046
00:53:13,166 --> 00:53:15,367
uh, on the umbrella
by a proprietor
1047
00:53:15,367 --> 00:53:17,233
selling that
particular umbrella.
1048
00:53:18,066 --> 00:53:20,767
[Andrew] And the FBI
translation team
1049
00:53:20,767 --> 00:53:24,100
said that it was
a specific shop
1050
00:53:24,100 --> 00:53:26,934
in a specific area
near Tokyo.
1051
00:53:28,000 --> 00:53:30,567
So when you find out
about someone's travels,
1052
00:53:30,567 --> 00:53:33,867
and, um, you look
at the people
they may have traveled with,
1053
00:53:33,867 --> 00:53:37,467
we learned through various
investigative techniques
1054
00:53:37,533 --> 00:53:42,166
that one of his associates
that Richard had traveled
to Japan with was Qadir.
1055
00:53:42,166 --> 00:53:45,467
So investigators
want to talk to him.
1056
00:53:45,467 --> 00:53:48,967
[Seth] Qadir knew
Wilbern for years.
1057
00:53:48,967 --> 00:53:52,166
But Qadir and Richard
were no longer very close.
1058
00:53:52,233 --> 00:53:53,367
It wasn't that
they were enemies.
1059
00:53:53,433 --> 00:53:54,600
They didn't have
a falling-out.
1060
00:53:54,667 --> 00:53:57,367
But they were just,
they were acquaintances
at this point.
1061
00:53:57,433 --> 00:54:01,867
So he had no reason
to try to protect Richard.
1062
00:54:01,934 --> 00:54:07,767
We learned the travel to Japan
was to bring marijuana
to Japan.
1063
00:54:07,767 --> 00:54:11,100
[Seth] We never found out
exactly how much money
they were getting,
1064
00:54:11,100 --> 00:54:13,667
but we were told
it was a substantial amount.
1065
00:54:13,667 --> 00:54:16,066
It is tough to get
marijuana in Japan.
1066
00:54:16,066 --> 00:54:18,066
So they were paying
top dollar for it.
1067
00:54:19,567 --> 00:54:23,266
[Andrew] We showed
Qadir the picture
of the Xerox suspect,
1068
00:54:23,266 --> 00:54:25,767
without specific facts
as to what happened that day,
1069
00:54:25,767 --> 00:54:29,367
and he identified
the person in that photograph
1070
00:54:29,433 --> 00:54:30,734
as being Richard Wilbern.
1071
00:54:32,000 --> 00:54:35,066
He also noted
the FBI raid jacket,
1072
00:54:35,066 --> 00:54:38,367
and then he indicated
that when they were in Japan,
1073
00:54:38,433 --> 00:54:42,266
there were a number of shops
that sold law enforcement
memorabilia.
1074
00:54:42,333 --> 00:54:45,667
FBI, DEA, ATF, NYPD
1075
00:54:45,667 --> 00:54:49,066
jackets, hats,
shirts, badges.
1076
00:54:49,133 --> 00:54:53,066
And they would
frequent these shops
during their trips to Japan.
1077
00:54:54,800 --> 00:54:57,166
[Seth] Richard tried
to be a master of disguise.
1078
00:54:57,700 --> 00:54:59,367
On a trip to Tokyo with him,
1079
00:54:59,367 --> 00:55:01,567
Richard tried to wear a wig,
1080
00:55:01,634 --> 00:55:05,266
what Qadir described
as a Rastafarian wig.
1081
00:55:05,266 --> 00:55:08,066
Qadir had actually
called Richard out,
1082
00:55:08,066 --> 00:55:09,367
saying, "What are you doing?
1083
00:55:09,433 --> 00:55:10,667
We're not supposed
to be bringing attention
to ourselves.
1084
00:55:10,667 --> 00:55:12,266
You look ridiculous
in that thing.
1085
00:55:12,333 --> 00:55:13,734
You look like a drug dealer."
1086
00:55:14,867 --> 00:55:17,467
But according
to Richard's son Ray,
1087
00:55:17,467 --> 00:55:20,634
smuggling marijuana
never happened.
1088
00:55:21,867 --> 00:55:25,767
My dad's friend Qadir
was an odd man,
to say the least.
1089
00:55:25,767 --> 00:55:27,367
I've known him
since I was little.
1090
00:55:27,367 --> 00:55:30,567
When I went to Tokyo,
yes, it wasn't just me
and my father.
1091
00:55:30,567 --> 00:55:33,100
It was with Qadir, too.
1092
00:55:33,100 --> 00:55:34,967
But it was us together.
1093
00:55:34,967 --> 00:55:38,767
Hangin' with the locals,
just understanding the culture
and just...
1094
00:55:38,767 --> 00:55:40,967
vibin' with everybody
and having a good time.
1095
00:55:42,200 --> 00:55:46,166
It was nothing drug-related
or seeing my father was in
1096
00:55:46,233 --> 00:55:48,634
any type of illegal activity
or anything like that.
1097
00:55:51,100 --> 00:55:53,467
[Jeremy]
The circumstantial evidence
1098
00:55:53,467 --> 00:55:56,667
doesn't bode well
for the single dad.
1099
00:55:56,734 --> 00:55:58,767
But the FBI is floored
1100
00:55:58,834 --> 00:56:03,166
when they discover
that Richard considers himself
a comedian,
1101
00:56:03,233 --> 00:56:06,767
and his videos
are all over the Internet.
1102
00:56:06,767 --> 00:56:08,567
My name
is Richard Wilbern.
1103
00:56:08,567 --> 00:56:10,567
And, uh,
I'm from Rochester, New York.
1104
00:56:10,567 --> 00:56:14,066
Videos of him attempting
to do stand-up comedy.
1105
00:56:14,800 --> 00:56:18,667
My dad was a man
of, uh... a lot of things.
1106
00:56:18,734 --> 00:56:20,266
[audience titters]
1107
00:56:20,333 --> 00:56:22,767
He always had some type
of joke on the side.
1108
00:56:22,834 --> 00:56:24,767
He wanted to be
a comedian.
1109
00:56:24,834 --> 00:56:26,467
And he actually went
to New York everyday
1110
00:56:26,467 --> 00:56:28,967
to take comedy school.
1111
00:56:28,967 --> 00:56:31,166
[Richard] The other week,
I got in a fight with a ninja.
1112
00:56:31,233 --> 00:56:33,767
I got a lucky punch in. Bam!
1113
00:56:33,767 --> 00:56:34,767
[audience chuckles]
1114
00:56:34,767 --> 00:56:36,166
Knocked the mask off.
1115
00:56:37,000 --> 00:56:38,767
And I could see that
it wasn't a ninja.
1116
00:56:39,166 --> 00:56:40,467
It was a Muslim lady.
1117
00:56:40,467 --> 00:56:42,767
[audience chuckling]
1118
00:56:42,767 --> 00:56:45,467
His comedy is...
1119
00:56:45,533 --> 00:56:49,100
I think, many people
would say, offensive.
1120
00:56:49,100 --> 00:56:51,834
I finally figured out a way
to be successful in New York.
1121
00:56:53,266 --> 00:56:55,467
I was cringing
when I was watching it.
1122
00:56:55,467 --> 00:56:57,166
I can work for Sammy Davis.
1123
00:56:58,166 --> 00:57:00,667
He's one of a kind.
If you get... you know,
1124
00:57:00,734 --> 00:57:02,467
if you hear his jokes
or whatever,
1125
00:57:02,533 --> 00:57:03,834
you won't hear 'em
nowhere else.
1126
00:57:07,800 --> 00:57:10,066
[Baker] Richard
isn't doing stand-up
1127
00:57:10,133 --> 00:57:13,266
in some rinky-dink
hole-in-the-wall.
1128
00:57:13,266 --> 00:57:17,367
He's doing it at clubs
that are very well known
in New York.
1129
00:57:17,367 --> 00:57:19,367
[indistinct chatter]
1130
00:57:19,367 --> 00:57:21,367
So like Carolines.
1131
00:57:21,433 --> 00:57:23,567
And the Gotham Comedy Club.
1132
00:57:23,567 --> 00:57:26,000
[Ray] No, he wasn't running,
he wasn't hiding.
1133
00:57:26,000 --> 00:57:27,467
He was in plain sight.
1134
00:57:27,467 --> 00:57:28,634
He's up on YouTube.
1135
00:57:30,066 --> 00:57:32,734
Doesn't sound like
a guilty person, I mean.
1136
00:57:34,767 --> 00:57:37,767
But there's one thing
that puts him over the top
1137
00:57:37,767 --> 00:57:39,867
as a potential suspect.
1138
00:57:41,400 --> 00:57:44,233
Richard Wilbern
absolutely had a grudge
against Xerox.
1139
00:57:52,867 --> 00:57:56,367
[Jeremy] Richard began working
for Xerox in 1997.
1140
00:57:56,433 --> 00:57:58,066
But according to Xerox,
1141
00:57:58,066 --> 00:58:01,467
he was not a model employee.
1142
00:58:01,467 --> 00:58:04,266
[Ray] My father
was always chronically late
and leaving early.
1143
00:58:05,500 --> 00:58:07,166
Which is not good
but he had to do
1144
00:58:07,166 --> 00:58:09,367
what he thought
he had to do
was best for his kid.
1145
00:58:09,433 --> 00:58:13,367
'Cause, during those years,
I was in fifth
and sixth grade.
1146
00:58:13,433 --> 00:58:16,000
He didn't want me
at home by myself
all the time.
1147
00:58:16,000 --> 00:58:17,433
'Cause I didn't have
no baby-sitter.
1148
00:58:18,300 --> 00:58:20,000
And he just felt that
management above him
1149
00:58:20,000 --> 00:58:21,667
didn't understand
the situation.
1150
00:58:21,734 --> 00:58:23,567
He kind of felt
that he was being unheard.
1151
00:58:24,667 --> 00:58:26,834
He just felt like
it was racial discrimination.
1152
00:58:28,000 --> 00:58:30,867
[Jeremy] Three years later,
in February 2000,
1153
00:58:30,867 --> 00:58:34,634
Wilbern filed discrimination
charges against Xerox.
1154
00:58:35,567 --> 00:58:38,567
One year after Richard
filed his lawsuit,
1155
00:58:38,634 --> 00:58:42,100
he was fired
for excessive absenteeism.
1156
00:58:42,100 --> 00:58:46,567
[Ray] His termination
was based off of him
dealing with me, his child.
1157
00:58:46,567 --> 00:58:50,367
And when they basically
gave him an ultimatum,
a job or his kid,
1158
00:58:50,367 --> 00:58:52,634
he's gonna choose me
every single time.
1159
00:58:53,567 --> 00:58:55,166
[Jeremy] In 2001,
1160
00:58:55,233 --> 00:58:58,100
Richard filed
a lawsuit against Xerox
1161
00:58:58,100 --> 00:59:01,567
alleging racist discrimination
and harassment.
1162
00:59:01,567 --> 00:59:05,467
As well as a claim
that he was fired
in retaliation
1163
00:59:05,533 --> 00:59:07,166
for suing Xerox.
1164
00:59:08,567 --> 00:59:10,266
[Seth] Richard Wilbern lost.
1165
00:59:10,266 --> 00:59:12,967
The judge ruled
in favor of Xerox,
1166
00:59:12,967 --> 00:59:14,934
and so that case
was closed.
1167
00:59:17,166 --> 00:59:21,066
[Jeremy] After learning
about Richard Wilbern's
employment history,
1168
00:59:21,066 --> 00:59:23,967
the FBI agents
re-visit the list
1169
00:59:23,967 --> 00:59:27,467
of disgruntled
Black male employees
1170
00:59:27,533 --> 00:59:30,166
that Xerox produced
back in 2003.
1171
00:59:31,266 --> 00:59:36,367
Richard Wilbern's name
was there, and uh,
everybody missed it.
1172
00:59:36,367 --> 00:59:38,066
I hate using that word,
I "missed" it.
1173
00:59:38,467 --> 00:59:39,834
But it was there.
1174
00:59:42,367 --> 00:59:44,467
[Baker] After
being terminated
from Xerox,
1175
00:59:44,467 --> 00:59:48,667
Richard was making
nearly $16,000 a year.
1176
00:59:48,734 --> 00:59:50,934
But by 2003...
1177
00:59:54,000 --> 00:59:56,834
he was only making
$3,000 a year.
1178
00:59:58,166 --> 01:00:00,967
So you could say
he was a desperate man.
1179
01:00:02,400 --> 01:00:04,967
[Ray] The school cost $30,000
1180
01:00:05,033 --> 01:00:06,867
to go there
just for one year.
1181
01:00:06,867 --> 01:00:09,567
And I got a scholarship
for $21,000.
1182
01:00:09,567 --> 01:00:11,734
And I know
we had to come up
with the other $9,000.
1183
01:00:13,200 --> 01:00:14,867
[Chuck] Usually
on bank robbery,
1184
01:00:14,867 --> 01:00:17,567
you might get 2 grand
maybe if you're lucky.
1185
01:00:17,567 --> 01:00:20,667
But our suspect
got just over $10,000.
1186
01:00:23,266 --> 01:00:26,967
Obviously, we have
a lot of pieces
starting to fit together
1187
01:00:27,033 --> 01:00:28,367
with Richard Wilbern
1188
01:00:28,367 --> 01:00:32,166
between his criminal history,
his former employment
at Xerox,
1189
01:00:32,233 --> 01:00:33,967
the lawsuit against Xerox.
1190
01:00:33,967 --> 01:00:36,367
So now, the next thing
is to find him
1191
01:00:36,367 --> 01:00:38,066
and get his DNA.
1192
01:00:39,300 --> 01:00:41,967
We didn't know
where he was living.
1193
01:00:42,767 --> 01:00:46,266
We had some indication
that he was at least
1194
01:00:46,333 --> 01:00:48,233
present in the Rochester area.
1195
01:00:49,266 --> 01:00:52,567
But we didn't have a good
residential address for him.
1196
01:00:52,634 --> 01:00:55,734
We didn't really have
a good vehicle for him.
1197
01:00:55,800 --> 01:00:57,667
We didn't know
where he was.
1198
01:00:57,667 --> 01:00:59,467
[Andrew] He was a nomad.
1199
01:00:59,467 --> 01:01:02,433
We knew he was traveling
but we didn't know
his destination.
1200
01:01:04,166 --> 01:01:06,266
My dad had a kid
1201
01:01:06,266 --> 01:01:09,066
and moved back to Rochester
to help his ailing mom
1202
01:01:09,066 --> 01:01:11,166
that was dealing
with health issues.
1203
01:01:11,166 --> 01:01:13,867
He wasn't running.
He wasn't hiding.
1204
01:01:15,200 --> 01:01:17,367
-[phone ringing]
-[Baker] After 13 years,
1205
01:01:17,433 --> 01:01:19,567
investigators get
a lucky break.
1206
01:01:19,567 --> 01:01:23,166
-[phone ringing]
-[Andrew] The FBI
found his phone number
1207
01:01:23,166 --> 01:01:26,233
in and amongst calls
that had been made
to the FBI.
1208
01:01:27,000 --> 01:01:28,367
[ringing]
1209
01:01:28,367 --> 01:01:30,667
[Seth] We checked
our public access line
1210
01:01:30,734 --> 01:01:32,567
where people can call
to make complaints.
1211
01:01:32,567 --> 01:01:35,967
On this line, we discovered
that Richard Wilbern
1212
01:01:35,967 --> 01:01:39,734
-had himself been calling,
trying to talk to an agent.
-[ringing]
1213
01:01:42,100 --> 01:01:46,266
Claiming that he was a victim
of somebody trying to rent
him a property
1214
01:01:46,266 --> 01:01:47,834
that they didn't
actually own.
1215
01:01:48,567 --> 01:01:51,734
[Baker] His call
came three weeks
1216
01:01:51,734 --> 01:01:54,867
after the FBI
press conference
1217
01:01:54,867 --> 01:01:57,166
on the Xerox
Credit Union murder.
1218
01:01:58,600 --> 01:02:01,166
[Seth] Too good to be true?
Are you kidding?
1219
01:02:01,166 --> 01:02:03,100
I didn't know
what to think at that point.
1220
01:02:03,100 --> 01:02:04,533
I just couldn't believe it.
1221
01:02:06,600 --> 01:02:09,000
[Jeremy] So now
that they've found him,
1222
01:02:09,000 --> 01:02:11,767
the next thing
the FBI needs to do
1223
01:02:11,767 --> 01:02:14,066
is get Wilbern's DNA.
1224
01:02:15,166 --> 01:02:17,767
[Andrew] We were
very concerned
he would try and run.
1225
01:02:17,767 --> 01:02:19,533
So we devised a plan.
1226
01:02:20,000 --> 01:02:21,867
We called Richard Wilbern
1227
01:02:21,867 --> 01:02:24,266
to tell him we wanted to meet
with him and talk with him
about the real estate scam.
1228
01:02:24,266 --> 01:02:27,734
And we wanted him
to come to the FBI office
in Rochester
1229
01:02:27,734 --> 01:02:29,800
to sit down with us
and talk about it.
1230
01:02:30,567 --> 01:02:32,567
After more than three months
1231
01:02:32,567 --> 01:02:35,000
of trying
to track down Wilbern,
1232
01:02:35,000 --> 01:02:37,166
he's coming to the FBI
1233
01:02:37,233 --> 01:02:41,166
and he has no idea
that he's been
on their radar.
1234
01:02:45,867 --> 01:02:47,533
It's myself and Andrew Jasie.
1235
01:02:48,400 --> 01:02:51,033
Richard has his child
with him.
1236
01:02:56,734 --> 01:02:59,467
His son's approximately
maybe one years old
at the time.
1237
01:02:59,467 --> 01:03:02,567
He's an infant
for the most part.
1238
01:03:02,567 --> 01:03:04,967
We had presented him
with a bottle of water
1239
01:03:05,033 --> 01:03:08,967
in an attempt
to surreptitiously collect
a sample of his DNA
1240
01:03:08,967 --> 01:03:13,166
to compare it to the unknown
sample that was located
on the umbrella.
1241
01:03:15,166 --> 01:03:16,634
You don't want touch DNA.
1242
01:03:19,800 --> 01:03:23,634
You want saliva.
You want, like,
good, solid DNA.
1243
01:03:28,166 --> 01:03:31,567
And so, we spoke to him
for I think the better part
1244
01:03:31,567 --> 01:03:33,166
of an hour-and-a-half
to two hours,
1245
01:03:33,166 --> 01:03:36,166
trying to get him
to drink from this
water bottle.
1246
01:03:37,400 --> 01:03:40,467
His son was playing
in the room on the floor
1247
01:03:40,467 --> 01:03:43,667
and kept taking his attention
away from us a little bit.
1248
01:03:44,567 --> 01:03:47,567
[Ray crying]
1249
01:03:47,634 --> 01:03:51,567
Eventually, me and Andy
go and get him
the bag of chips.
1250
01:03:54,500 --> 01:03:55,967
[Richard] Okay.
1251
01:03:56,033 --> 01:03:57,367
[Seth] And we're hoping
that maybe if he has
a little bit of salt,
1252
01:03:57,367 --> 01:03:59,133
he'll wanna open up
that water.
1253
01:04:01,734 --> 01:04:02,734
[Richard] Mm-hmm.
1254
01:04:03,567 --> 01:04:06,333
[captivating instrumental
music playing]
1255
01:04:09,567 --> 01:04:12,033
[Seth] So, sure enough,
he starts eating the chips.
1256
01:04:16,300 --> 01:04:18,233
And then eventually
drinks from the water bottle.
1257
01:04:19,867 --> 01:04:22,467
You know,
me and Andy kind of look
at each other like,
1258
01:04:22,467 --> 01:04:24,433
"All right, let's go
back in there,
let's close this up."
1259
01:04:26,266 --> 01:04:28,367
We were ecstatic, right?
1260
01:04:28,367 --> 01:04:31,867
Like, plan went without
a hitch. Like, no problem.
1261
01:04:31,934 --> 01:04:34,467
Took some time
but we were,
we were stoked.
1262
01:04:34,533 --> 01:04:36,767
[Andrew] But then
we get the curveball.
1263
01:04:36,767 --> 01:04:39,567
Both me and Andy knew
it wasn't good.
1264
01:04:47,166 --> 01:04:49,166
After he drinks
from the water bottle,
1265
01:04:49,166 --> 01:04:50,734
he then hands it
to this son.
1266
01:04:52,000 --> 01:04:55,066
All I see
is contamination.
1267
01:04:55,767 --> 01:04:57,867
There were two samples of DNA
1268
01:04:57,867 --> 01:04:59,567
admixed with each other.
1269
01:04:59,634 --> 01:05:01,533
It contaminated
the DNA.
1270
01:05:04,166 --> 01:05:06,767
I think it was just
bad luck
1271
01:05:06,767 --> 01:05:08,100
and a bit of misfortune for us
1272
01:05:08,100 --> 01:05:11,266
that he brought
that child with him.
1273
01:05:11,266 --> 01:05:14,467
So we had to come up
with another way
of getting his DNA.
1274
01:05:20,467 --> 01:05:22,266
[Seth] You know, me and Andy
went back to the drawing board
1275
01:05:22,266 --> 01:05:25,166
and had to figure out
how to get him back
to the office
1276
01:05:25,166 --> 01:05:26,867
and give us
another sample.
1277
01:05:28,100 --> 01:05:30,066
So Andy comes up
with this great idea
1278
01:05:30,066 --> 01:05:31,367
to bring him in under a ruse
1279
01:05:31,367 --> 01:05:34,867
that he was gonna help us
with this white collar scam.
1280
01:05:36,400 --> 01:05:39,066
We knew he was
down on his luck.
1281
01:05:39,066 --> 01:05:41,367
And we thought
a good motivation
1282
01:05:41,433 --> 01:05:44,867
would be to sign him up
as a source
and potentially pay him.
1283
01:05:44,934 --> 01:05:48,066
We had to create documents
to sign him up as a source.
1284
01:05:48,767 --> 01:05:50,166
The paperwork said that,
1285
01:05:50,166 --> 01:05:53,367
uh, you are agreeing to,
you know, come in and work
with the FBI
1286
01:05:53,367 --> 01:05:55,166
as a confidential
human source
1287
01:05:55,166 --> 01:05:57,567
about this white collar crime
or fraud
1288
01:05:57,567 --> 01:05:59,767
or swindle or whatever
you wanna call it.
1289
01:05:59,767 --> 01:06:01,734
And then, I think
there were a couple of ways
1290
01:06:01,800 --> 01:06:03,567
that we, you know,
could monitor
1291
01:06:03,634 --> 01:06:06,734
your conversations
with this individual
that we were targeting.
1292
01:06:06,800 --> 01:06:09,266
[Andrew] So while
I was creating the documents,
1293
01:06:09,333 --> 01:06:11,767
Seth said, "What if we have
him put the documents
1294
01:06:11,767 --> 01:06:13,867
after he filles them out
into an envelope?
1295
01:06:13,934 --> 01:06:15,266
And he seals
the envelope."
1296
01:06:15,266 --> 01:06:18,634
And I thought that was
the most brilliant idea.
1297
01:06:20,266 --> 01:06:23,233
[intense music playing]
1298
01:06:31,600 --> 01:06:33,867
[Andrew] I think
him coming to the FBI office
1299
01:06:33,867 --> 01:06:39,467
shows that he had supreme
confidence that he had gotten
away with murder.
1300
01:06:39,533 --> 01:06:42,266
And I think he thought
he was in control
of the situation.
1301
01:06:50,500 --> 01:06:53,233
[Seth] And then
he reads it over.
1302
01:07:05,600 --> 01:07:07,767
Signs the paperwork,
folds it up,
1303
01:07:07,767 --> 01:07:09,667
puts it inside of the envelope
1304
01:07:09,667 --> 01:07:12,133
and then seals the envelope
by licking it.
1305
01:07:15,867 --> 01:07:17,667
And I was ecstatic.
1306
01:07:22,000 --> 01:07:25,667
I mean, the only thing
better would be him
taking a cotton swab
1307
01:07:25,734 --> 01:07:27,834
and putting it
inside of his cheek
and rubbing it.
1308
01:07:30,567 --> 01:07:32,066
[Andrew] I felt
incredibly fortunate
1309
01:07:32,066 --> 01:07:33,967
that our plan had worked
1310
01:07:34,033 --> 01:07:36,066
and we had a good DNA sample
1311
01:07:36,133 --> 01:07:38,800
of Richard Wilbern
and Richard Wilbern alone.
1312
01:07:41,467 --> 01:07:43,467
Once we had the envelope
secured into Evidence,
1313
01:07:43,467 --> 01:07:47,266
we sent it down
to test that DNA.
1314
01:07:47,266 --> 01:07:50,467
They had acquired
a DNA sample
from the envelope
1315
01:07:50,533 --> 01:07:54,367
and compared it
to the male donor A
that was on the umbrella
1316
01:07:54,367 --> 01:07:56,266
in the two
different locations,
1317
01:07:56,333 --> 01:07:58,233
and they found it
to be a match.
1318
01:07:59,867 --> 01:08:01,467
It was incredible.
1319
01:08:01,533 --> 01:08:04,567
We knew it was him.
But he didn't know
that we knew.
1320
01:08:04,567 --> 01:08:07,066
And that was huge
for us.
1321
01:08:07,066 --> 01:08:10,166
And we had to exploit that
in the best way possible
1322
01:08:10,166 --> 01:08:11,266
by keeping that secret.
1323
01:08:12,767 --> 01:08:14,767
[Jeremy] Confident
they have their man,
1324
01:08:14,767 --> 01:08:18,667
investigators invite
Wilbern to the FBI office.
1325
01:08:36,567 --> 01:08:39,367
We want him to feel that
this was just a conversation
1326
01:08:39,367 --> 01:08:41,734
between people
who were working together
1327
01:08:41,734 --> 01:08:43,233
as a confidential informant.
1328
01:08:43,767 --> 01:08:44,967
We sat him down,
1329
01:08:45,033 --> 01:08:46,166
we told him
there were some things
1330
01:08:46,233 --> 01:08:47,567
that we wanted
to talk to him about.
1331
01:08:49,467 --> 01:08:51,967
We told him we wanted
to get to know him
a little better.
1332
01:08:52,033 --> 01:08:53,867
And because
we were doing that,
1333
01:08:53,867 --> 01:08:56,834
we wanted to talk
about some of his
criminal history in the past.
1334
01:09:00,200 --> 01:09:03,967
And so, we almost
immediately in the beginning,
1335
01:09:03,967 --> 01:09:06,066
Mirandized him
through this idea
1336
01:09:06,133 --> 01:09:09,433
that we were gonna talk about
his previous criminal history.
1337
01:09:28,767 --> 01:09:33,567
[Andrew] Eventually,
we funneled it towards
the conversation of Xerox
1338
01:09:33,567 --> 01:09:34,934
and the Credit Union.
1339
01:09:40,467 --> 01:09:42,667
[Seth] At the moment,
he realized
1340
01:09:42,734 --> 01:09:43,567
what we were getting at.
1341
01:10:07,767 --> 01:10:10,166
He's starting to...
smell it out, right?
1342
01:10:10,233 --> 01:10:12,967
He's starting to realize
that maybe
1343
01:10:13,033 --> 01:10:15,266
we're not
so interested in this...
1344
01:10:15,266 --> 01:10:19,166
this residential scam
as we said we were.
1345
01:10:20,900 --> 01:10:26,467
[Andrew] And that's when
Richard became very...
guarded and solemn.
1346
01:10:26,533 --> 01:10:29,166
I wanted him to say,
"I did it."
1347
01:10:29,166 --> 01:10:31,166
"I'm the one
who killed Raymond Batzel."
1348
01:10:36,100 --> 01:10:39,066
I think he thought
we were gonna show him
a dead body.
1349
01:10:39,133 --> 01:10:40,967
You know, like they do on TV.
1350
01:10:41,033 --> 01:10:43,266
We were just gonna show him
a picture of the umbrella.
1351
01:10:43,333 --> 01:10:45,166
And his demeanor changed.
1352
01:10:45,166 --> 01:10:47,066
He didn't wanna talk
about Xerox.
1353
01:11:06,667 --> 01:11:07,867
Richard shut down.
1354
01:11:16,734 --> 01:11:17,867
[Andrew] Okay.
1355
01:11:32,300 --> 01:11:34,800
[Seth] And that's
when we took him
into custody.
1356
01:11:40,734 --> 01:11:42,567
[Peter] I, you know,
heard an arrest was made
1357
01:11:42,567 --> 01:11:43,934
and then I heard
how they did it.
1358
01:11:44,767 --> 01:11:46,734
And I just laughed.
1359
01:11:46,734 --> 01:11:50,266
You know, 13 years later,
this was pretty good,
1360
01:11:50,266 --> 01:11:52,066
the way it ended.
1361
01:11:52,133 --> 01:11:55,533
I was thrilled,
I think more than anything,
for the family.
1362
01:11:57,166 --> 01:11:58,467
[Carrie] I received
a phone call.
1363
01:11:58,767 --> 01:12:00,667
I was told
1364
01:12:00,667 --> 01:12:03,867
we arrested somebody.
They'd caught somebody.
He's caught.
1365
01:12:04,400 --> 01:12:06,967
And I just started crying,
1366
01:12:06,967 --> 01:12:09,166
screaming, "Oh, my gosh!"
1367
01:12:09,233 --> 01:12:10,734
Like, "It's not real!"
1368
01:12:11,567 --> 01:12:15,166
I'm overwhelmed
with emotions
1369
01:12:15,166 --> 01:12:18,867
because I was never expecting
that day to come.
1370
01:12:21,266 --> 01:12:24,467
When I had heard
it was somebody
that had worked at Xerox,
1371
01:12:24,467 --> 01:12:26,734
I felt hatred for him.
1372
01:12:26,734 --> 01:12:28,867
And I don't use
that word often.
1373
01:12:28,867 --> 01:12:31,033
There's a human life
1374
01:12:31,600 --> 01:12:33,133
that was taken away.
1375
01:12:34,266 --> 01:12:35,967
Was it really worth it?
1376
01:12:37,266 --> 01:12:39,166
[news presenter] Well,
it's been more than 13 years
1377
01:12:39,233 --> 01:12:41,266
since a suspect
walked into the Credit Union
1378
01:12:41,266 --> 01:12:44,367
at the Xerox complex
and robbed that location.
1379
01:12:44,433 --> 01:12:47,166
-Two people were shot,
one was killed.
-[siren wailing]
1380
01:12:47,233 --> 01:12:49,367
Now, federal prosecutors
say that suspect
1381
01:12:49,433 --> 01:12:51,467
is in custody.
1382
01:12:51,467 --> 01:12:53,967
[Carl] I saw it on the news
that he had been arrested.
1383
01:12:53,967 --> 01:12:58,634
And honestly, um,
his face, his body size,
1384
01:12:59,667 --> 01:13:01,133
he was the right guy.
1385
01:13:03,600 --> 01:13:05,767
[Jeremy] But not
everyone is relieved
1386
01:13:05,767 --> 01:13:08,166
by news of the arrest.
1387
01:13:08,233 --> 01:13:11,967
Richard's son, Ray,
is utterly blindsided.
1388
01:13:12,033 --> 01:13:14,867
[slow instrumental
music playing]
1389
01:13:14,934 --> 01:13:17,767
[Ray] 2016,
September 27.
1390
01:13:17,767 --> 01:13:20,066
I got a phone call
from the FBI
1391
01:13:20,133 --> 01:13:22,266
saying we need to talk
to you about your father.
1392
01:13:22,266 --> 01:13:24,166
And I talked to him
last night
1393
01:13:24,233 --> 01:13:25,767
so for the FBI
to reach out to me,
1394
01:13:25,767 --> 01:13:27,533
I'm thinking his life
is on the line.
1395
01:13:28,200 --> 01:13:29,667
In a physical way.
1396
01:13:29,667 --> 01:13:32,433
I said, "Okay,
anything I need to know?"
1397
01:13:33,500 --> 01:13:36,667
And that was the first time
I heard about a robbery
1398
01:13:37,166 --> 01:13:39,066
at the Xerox Credit Union.
1399
01:13:42,367 --> 01:13:44,567
So I wound up
meeting with them
1400
01:13:44,634 --> 01:13:47,467
and they said, "Well,
we think he did,
1401
01:13:47,467 --> 01:13:51,367
you know, this bank robbery
over in 2003."
1402
01:13:51,433 --> 01:13:54,967
And then I'm like, "Okay,
I don't know nothing
about that."
1403
01:13:54,967 --> 01:13:57,066
They started
showing me pictures
1404
01:13:57,066 --> 01:13:58,467
and everything else,
1405
01:13:58,467 --> 01:14:01,066
trying to make me ID
that that was him.
1406
01:14:01,066 --> 01:14:03,033
And I said, "I don't know
who that person is."
1407
01:14:05,166 --> 01:14:07,867
It wasn't my father.
It wasn't somebody else.
1408
01:14:07,867 --> 01:14:11,567
He didn't have a murder
or a killing personality.
1409
01:14:11,567 --> 01:14:13,867
He's a loveable guy, man.
He's a...
1410
01:14:13,867 --> 01:14:16,567
The greatest man
I ever been around,
to be honest with you.
1411
01:14:16,567 --> 01:14:20,166
No matter what goes on,
he has a positive attitude.
1412
01:14:20,166 --> 01:14:22,266
The reason why
I'm looking at this photo
1413
01:14:22,333 --> 01:14:25,367
and I'm saying
this is not my father, um,
1414
01:14:25,433 --> 01:14:27,367
my father's a little
taller than what this is.
1415
01:14:27,367 --> 01:14:29,734
Even with shoes on,
he's close to 6-feet.
1416
01:14:29,734 --> 01:14:31,367
This looks like
a shorter person.
1417
01:14:31,367 --> 01:14:34,467
You can kind of see the face
is kind of more puffy.
1418
01:14:34,467 --> 01:14:37,567
Dad's face is not
really that puffy.
1419
01:14:37,567 --> 01:14:41,266
At the time of this incident,
in 2003, my father
still had braids.
1420
01:14:41,266 --> 01:14:44,166
We grew our hair out
together during this time.
1421
01:14:44,233 --> 01:14:45,734
Where is the hair part?
1422
01:14:45,800 --> 01:14:48,367
With that much hair,
you wouldn't be able
to move that freely.
1423
01:14:48,367 --> 01:14:50,367
I don't know
who this person is.
1424
01:14:50,367 --> 01:14:55,166
Unfortunately, that is not
the person who I lived with
my whole life.
1425
01:14:55,233 --> 01:14:56,734
They don't have
none of the guns.
1426
01:14:56,800 --> 01:14:58,367
The don't have
the FBI jacket.
1427
01:14:58,367 --> 01:14:59,734
They don't have the wig.
1428
01:14:59,800 --> 01:15:02,667
The evidence that we have
is a umbrella.
1429
01:15:02,734 --> 01:15:05,367
And when they say
there's a DNA sample,
1430
01:15:05,433 --> 01:15:07,634
that shouldn't be enough
to convict him.
1431
01:15:08,266 --> 01:15:10,800
I know they don't have
the right man.
1432
01:15:19,400 --> 01:15:21,934
[news anchor] It's been
one of western New York's
biggest unsolved cases.
1433
01:15:22,000 --> 01:15:25,467
A US attorney says
Richard Leon Wilbern
is in custody
1434
01:15:25,533 --> 01:15:30,934
for the 2003
Xerox Federal Credit Union
robbery and murder.
1435
01:15:31,000 --> 01:15:34,834
[Baker] This case
was a big deal
for Rochester and the FBI.
1436
01:15:36,000 --> 01:15:38,567
The prosecution
looks airtight.
1437
01:15:38,634 --> 01:15:40,834
They have his DNA.
1438
01:15:40,900 --> 01:15:44,934
They have the fact
that he's a disgruntled
Xerox employee.
1439
01:15:44,934 --> 01:15:47,066
But cases are often
1440
01:15:47,133 --> 01:15:49,900
much more complicated
than they look
to the public.
1441
01:15:51,266 --> 01:15:52,367
[Seth] This isn't Hollywood
1442
01:15:52,367 --> 01:15:54,033
and things
aren't always perfect.
1443
01:15:57,467 --> 01:15:59,467
This case
had a lot of pieces
1444
01:15:59,467 --> 01:16:01,934
that had to be
put together,
1445
01:16:02,000 --> 01:16:05,467
and they had
to be put together
in a specific order...
1446
01:16:05,467 --> 01:16:06,667
[gun cocking]
1447
01:16:06,734 --> 01:16:07,967
[alarm ringing]
1448
01:16:07,967 --> 01:16:10,233
...to tell the story
of what happened,
1449
01:16:10,667 --> 01:16:12,033
why it happened,
1450
01:16:13,266 --> 01:16:14,934
provide a motive,
1451
01:16:15,000 --> 01:16:19,066
and make a jury believe
that this man did this
heinous act.
1452
01:16:21,567 --> 01:16:23,834
[Jeremy] The prosecution
is confident
1453
01:16:23,834 --> 01:16:25,934
the facts are on their side.
1454
01:16:26,867 --> 01:16:29,467
But there is a suspect
from the past
1455
01:16:29,533 --> 01:16:31,667
that some still believe
1456
01:16:31,667 --> 01:16:34,567
is responsible
for the robbery-homicide.
1457
01:16:35,934 --> 01:16:38,166
The name Thomas Lofton
still was kicking around
1458
01:16:38,166 --> 01:16:41,066
as somebody who might
be involved with this.
1459
01:16:41,066 --> 01:16:44,066
Knowing that, as we prepared
for trial in this case,
1460
01:16:44,133 --> 01:16:45,934
we made a conscious decision
1461
01:16:45,934 --> 01:16:49,634
to obtain Thomas Lofton's DNA.
1462
01:16:50,867 --> 01:16:52,567
So I had FBI agents
1463
01:16:52,567 --> 01:16:55,000
swab him here
in the federal building,
1464
01:16:55,000 --> 01:16:57,166
and send that down
to OCME
1465
01:16:57,166 --> 01:17:00,367
to have it tested
against the DNA profile
that they had developed
1466
01:17:00,367 --> 01:17:02,533
back in 2011
on the umbrella.
1467
01:17:03,600 --> 01:17:06,667
And within weeks,
they were able
to issue a report
1468
01:17:06,667 --> 01:17:08,834
saying that he was
completely excluded
1469
01:17:08,900 --> 01:17:11,567
as a contributor
to any of the DNA
on that umbrella.
1470
01:17:12,667 --> 01:17:17,266
[tense music playing]
1471
01:17:17,266 --> 01:17:20,367
[Seth] So trial started
three years after his arrest.
1472
01:17:20,367 --> 01:17:23,000
I was very confident
that we had the right guy.
1473
01:17:23,000 --> 01:17:27,667
I was less confident that
we could convince 12 jurors
1474
01:17:27,667 --> 01:17:29,734
that this was the right guy.
1475
01:17:29,800 --> 01:17:31,834
[Douglas] We didn't
have the wig,
1476
01:17:31,834 --> 01:17:34,734
the FBI jacket or the guns.
1477
01:17:34,800 --> 01:17:37,333
But we had the DNA
on that umbrella.
1478
01:17:40,367 --> 01:17:42,567
[Andrew] The defense
team questioned the validity
1479
01:17:42,567 --> 01:17:45,266
of the technique
of the DNA testing.
1480
01:17:45,266 --> 01:17:48,066
Touch DNA testing
is the best chance
1481
01:17:48,066 --> 01:17:49,867
to be able
to develop a profile
1482
01:17:49,867 --> 01:17:52,166
and in this case,
there's a match.
1483
01:17:52,166 --> 01:17:54,467
They were just trying
to attack the evidence
that we had
1484
01:17:54,467 --> 01:17:57,166
rather than giving
some sort of alternate story
1485
01:17:57,233 --> 01:18:00,834
as to how his DNA
ended up in the Credit Union
that day.
1486
01:18:02,367 --> 01:18:04,934
[Jeremy] The defense
also challenges
1487
01:18:04,934 --> 01:18:07,934
the surveillance photos
from the day of the robbery
1488
01:18:07,934 --> 01:18:12,266
as an accurate means
of identifying Richard.
1489
01:18:12,266 --> 01:18:17,233
[Andrew] The defense team
believed that Jamie's
identifications were invalid.
1490
01:18:18,467 --> 01:18:20,066
And that's the biggest
wildcard, right?
1491
01:18:20,066 --> 01:18:23,367
You don't really know
what's going on
in the jury's mind.
1492
01:18:23,367 --> 01:18:27,266
[Seth] Qadir testifies
and he identifies
Richard in these pictures
1493
01:18:27,266 --> 01:18:30,166
and all the, you know,
information he provided
1494
01:18:30,233 --> 01:18:32,100
about traveling over
to Japan.
1495
01:18:32,100 --> 01:18:34,667
He wasn't getting
any benefit from testifying.
1496
01:18:34,734 --> 01:18:37,000
And he knew Richard
for a very long time.
1497
01:18:38,367 --> 01:18:40,667
[Andrew] For me,
the most compelling testimony
1498
01:18:40,667 --> 01:18:45,033
came from the employees
of the bank that day
that testified.
1499
01:18:46,200 --> 01:18:49,467
It was incredibly moving.
1500
01:18:50,066 --> 01:18:53,100
[mysterious music playing]
1501
01:18:53,100 --> 01:18:55,333
[Carl] When I saw him
sitting at the trial,
1502
01:18:56,166 --> 01:18:58,066
I looked at him
1503
01:18:58,133 --> 01:19:00,467
and he didn't have
any emotion.
1504
01:19:00,467 --> 01:19:02,734
He didn't have any remorse.
1505
01:19:03,100 --> 01:19:05,467
But I didn't stare.
1506
01:19:05,467 --> 01:19:08,333
I know the jury
was looking at me,
'cause they were listening.
1507
01:19:09,100 --> 01:19:10,834
I was just a good witness
that day.
1508
01:19:14,400 --> 01:19:18,066
After Carl Wisniewski
steps down
from the witness stand,
1509
01:19:18,066 --> 01:19:20,166
the prosecution asserts
1510
01:19:20,166 --> 01:19:22,734
that Wilbern was desperate
for the money.
1511
01:19:24,166 --> 01:19:27,266
[Seth] So the prosecution
theorized that
1512
01:19:27,266 --> 01:19:29,934
the main reason
that he went into the bank
that day,
1513
01:19:30,000 --> 01:19:31,667
I think, was to get money
1514
01:19:31,734 --> 01:19:32,900
to pay some of these bills
1515
01:19:32,967 --> 01:19:36,166
and to keep his son
enrolled at the school
that he was in.
1516
01:19:36,166 --> 01:19:38,266
I don't think
he went there necessarily
1517
01:19:38,266 --> 01:19:40,667
premeditated that
he was gonna kill somebody.
1518
01:19:40,667 --> 01:19:44,934
But I don't think
that he ever hesitated
when the time came.
1519
01:19:45,000 --> 01:19:46,433
And he did it.
1520
01:19:48,000 --> 01:19:50,266
[Jeremy] The five-week
trial concludes
1521
01:19:50,333 --> 01:19:52,867
on November 8, 2019.
1522
01:19:52,867 --> 01:19:56,867
And the jury adjourns
to deliberate.
1523
01:19:56,867 --> 01:19:59,166
[Carrie] When the jury went in
I was definitely nervous.
1524
01:20:00,166 --> 01:20:03,000
I was like,
"They've got to convict him.
1525
01:20:03,000 --> 01:20:04,467
They've got to. There's DNA.
1526
01:20:04,467 --> 01:20:07,066
Like, how are they
not gonna convict him?"
1527
01:20:07,133 --> 01:20:09,333
But there's still
that doubt of...
1528
01:20:11,100 --> 01:20:12,667
"Are they going to?"
1529
01:20:14,600 --> 01:20:17,166
[Shannon] I was nervous
while they deliberated.
1530
01:20:17,834 --> 01:20:19,333
I couldn't breathe.
1531
01:20:21,166 --> 01:20:25,567
The jury deliberates
for approximately
seven hours
1532
01:20:25,634 --> 01:20:27,734
before delivering
their verdict.
1533
01:20:29,467 --> 01:20:31,166
[news anchor] A verdict is in.
1534
01:20:31,166 --> 01:20:35,467
Richard Wilbern
has been found guilty
on all charges.
1535
01:20:39,100 --> 01:20:42,734
[Shannon] I ended up
running out of the court room
1536
01:20:42,800 --> 01:20:45,367
'cause I just needed
to get out and get fresh air.
1537
01:20:45,433 --> 01:20:49,066
I... It was so surreal.
Like, wow!
1538
01:20:51,200 --> 01:20:52,734
I could breathe again.
1539
01:20:56,967 --> 01:21:00,100
I have to say that I am proud
of all the investigators
that worked on this,
1540
01:21:00,100 --> 01:21:02,166
and there was a cast
of a thousand.
1541
01:21:02,166 --> 01:21:04,867
It was
a multi-agency approach.
1542
01:21:04,867 --> 01:21:07,166
From a small-town
police department
1543
01:21:07,166 --> 01:21:10,634
to federal prosecution
of the case in federal court.
1544
01:21:11,567 --> 01:21:13,166
You know, it's...
1545
01:21:13,233 --> 01:21:15,800
it's nice to know
that the good guys
did win.
1546
01:21:16,667 --> 01:21:18,934
[Douglas] They were
under tremendous pressure
1547
01:21:19,000 --> 01:21:21,734
back in 2003
to solve this crime.
1548
01:21:21,734 --> 01:21:24,467
There were turns in the road
where, yeah,
we were frustrated.
1549
01:21:24,467 --> 01:21:26,233
The community, perhaps,
was frustrated.
1550
01:21:26,667 --> 01:21:27,667
But in the end,
1551
01:21:27,734 --> 01:21:30,634
the, the goal
is to get the right person.
1552
01:21:31,967 --> 01:21:35,567
And if that took
three months,
three years
1553
01:21:35,567 --> 01:21:37,934
or in this case, 13 years,
1554
01:21:38,367 --> 01:21:39,634
we have the right person.
1555
01:21:40,500 --> 01:21:41,934
And that's all that matters.
1556
01:21:44,867 --> 01:21:48,367
[Jeremy] On September 22,
2020,
1557
01:21:48,367 --> 01:21:52,467
Richard Wilbern is sentenced
to life in prison
1558
01:21:53,266 --> 01:21:56,000
without the possibility
of parole.
1559
01:21:59,100 --> 01:22:03,467
[slow instrumental
music playing]
1560
01:22:05,100 --> 01:22:07,667
[Ray] I've come to grips
with the understanding
1561
01:22:07,667 --> 01:22:09,133
that he will die in prison.
1562
01:22:11,867 --> 01:22:15,367
The main thing I want
somebody to know
about my father is
1563
01:22:15,367 --> 01:22:16,967
he's not a monster.
1564
01:22:16,967 --> 01:22:21,066
No matter the situation,
I am proud of who I am.
1565
01:22:21,133 --> 01:22:24,467
I'm proud to be a son
of Richard Leon Wilbern.
1566
01:22:24,467 --> 01:22:28,100
And that nothing, no media,
nobody's going to take
that way from me.
1567
01:22:28,100 --> 01:22:30,567
I'm proud of my father.
1568
01:22:30,634 --> 01:22:33,567
My hearts do go out
to that family,
'cause they lost a loved one.
1569
01:22:33,634 --> 01:22:35,834
You don't wish that
on nobody on their worst day.
1570
01:22:35,900 --> 01:22:38,033
So my sympathy
still goes out to that family.
1571
01:22:41,300 --> 01:22:44,066
[Carrie] It's hard
to say his name for me.
1572
01:22:44,066 --> 01:22:47,567
Sometimes I wish
I didn't see his face
and know who he was.
1573
01:22:48,367 --> 01:22:51,066
You murdered somebody.
1574
01:22:51,133 --> 01:22:54,834
You took somebody's
life on purpose.
1575
01:22:54,900 --> 01:22:56,934
And then you go out
and you live your life
1576
01:22:56,934 --> 01:22:58,533
like nothing happened.
1577
01:22:59,567 --> 01:23:01,266
And I don't know
Wilbern's family.
1578
01:23:01,266 --> 01:23:03,066
I don't know his kids.
1579
01:23:03,066 --> 01:23:06,367
But my heart hurts for them
because they're suffering
1580
01:23:06,367 --> 01:23:08,533
because of their
father's actions.
1581
01:23:09,100 --> 01:23:11,367
[piano music playing]
1582
01:23:11,367 --> 01:23:13,367
[Shannon] I think about
my father everyday.
1583
01:23:13,967 --> 01:23:15,834
As my kids play,
1584
01:23:16,867 --> 01:23:19,567
I can just see my dad
throwing them up in the air
1585
01:23:19,567 --> 01:23:21,834
and playing with them
1586
01:23:21,834 --> 01:23:24,533
and you know, being the best
grandpa that he could be.
1587
01:23:25,867 --> 01:23:28,734
And then it just...
it hits you.
1588
01:23:30,166 --> 01:23:32,266
My son, Jackson,
1589
01:23:32,266 --> 01:23:35,867
he got my dad's blue eyes
and his blonde hair.
1590
01:23:35,867 --> 01:23:37,967
It reminds me a lot
of my father.
1591
01:23:37,967 --> 01:23:39,734
And he's always happy as well.
1592
01:23:41,934 --> 01:23:43,934
And my dad lives
through our kids.
1593
01:23:46,066 --> 01:23:47,533
[Carrie] Well,
there's a ripple effect.
1594
01:23:48,867 --> 01:23:50,867
It hurts his family.
1595
01:23:50,867 --> 01:23:54,266
His youngest son
is now living
without a father figure
1596
01:23:54,266 --> 01:23:55,934
on a daily basis.
1597
01:23:57,166 --> 01:24:00,834
It's not only my mom,
my grandmother,
my aunts and uncles,
1598
01:24:01,166 --> 01:24:02,967
my sister and I
1599
01:24:02,967 --> 01:24:05,166
but it's my kids,
my sister's kids.
1600
01:24:06,600 --> 01:24:08,000
There's hurt everywhere.