1 00:00:02,493 --> 00:00:04,944 BRIAN BRUSHWOOD: The following program contains secret hacks. 2 00:00:05,048 --> 00:00:06,394 Attempting some of these shortcuts 3 00:00:06,428 --> 00:00:08,741 can be dangerous and is ill-advised. 4 00:00:09,776 --> 00:00:10,846 The restaurant business. 5 00:00:10,950 --> 00:00:13,366 It employs nearly 10% of the US workforce. 6 00:00:13,401 --> 00:00:14,471 -[dings] -MAN: Table seven. 7 00:00:14,609 --> 00:00:16,128 BRIAN: And it's trying to save a buck or two. 8 00:00:16,162 --> 00:00:17,612 Who likes snapper? 9 00:00:17,646 --> 00:00:19,096 Did you know that some of the fish you order 10 00:00:19,131 --> 00:00:20,994 isn't even the species you thought it was? 11 00:00:21,616 --> 00:00:22,444 More Merlot? 12 00:00:22,479 --> 00:00:23,997 Some restaurants repurpose wine. 13 00:00:24,653 --> 00:00:25,930 BRIAN: Yes. Of course. 14 00:00:26,448 --> 00:00:28,071 And some restaurants repurpose bread, 15 00:00:28,105 --> 00:00:30,142 and that might not be all they repurpose. 16 00:00:30,418 --> 00:00:32,282 The specials may not be that special, 17 00:00:32,316 --> 00:00:34,836 and the menu is designed to make you spend more. 18 00:00:34,870 --> 00:00:36,838 There'’s no end to the shortcuts and tricks 19 00:00:36,872 --> 00:00:38,840 that restaurants will use to get the better of you. 20 00:00:38,874 --> 00:00:40,669 But I'm gonna show you how to hack back. 21 00:00:40,704 --> 00:00:42,326 Hi, there. Table for one, please. 22 00:00:42,361 --> 00:00:43,948 Get a better table. 23 00:00:43,983 --> 00:00:45,916 -Chicken rustic. -Oh, my goodness. 24 00:00:45,950 --> 00:00:47,228 Get better service. 25 00:00:47,262 --> 00:00:49,126 Would you please give this to the chef? 26 00:00:49,230 --> 00:00:50,127 Spend less. 27 00:00:50,162 --> 00:00:51,232 WAITER: Compliments of the chef. 28 00:00:51,266 --> 00:00:52,785 BRIAN: Even get ahead in line. 29 00:00:52,819 --> 00:00:54,407 Can I get a hot dog and a drink? 30 00:00:54,442 --> 00:00:56,651 Hey! There's a line here, and you're at the end of it. 31 00:00:56,685 --> 00:00:58,618 BRIAN: Dining out will never be the same. 32 00:00:58,722 --> 00:00:59,826 I'm Brian Brushwood 33 00:00:59,999 --> 00:01:02,760 and I've picked up the tools of scientists and spies, 34 00:01:02,795 --> 00:01:04,383 of criminals and con artists. 35 00:01:04,624 --> 00:01:07,144 I'’ve mastered incredible tricks and dangerous stunts 36 00:01:07,179 --> 00:01:09,008 as a professional magician. 37 00:01:09,042 --> 00:01:12,839 Now, I have an encyclopedia of shortcuts, secret data, 38 00:01:13,426 --> 00:01:15,911 and helpful hacks designed to help you make life easier, 39 00:01:16,602 --> 00:01:18,328 and give you the upper hand. 40 00:01:19,294 --> 00:01:21,227 This isHacking the System. 41 00:01:26,301 --> 00:01:28,441 Did you know the average American household 42 00:01:28,476 --> 00:01:31,375 spends almost half its food budget on eating out? 43 00:01:32,065 --> 00:01:33,964 Well, let me show you how to make the most 44 00:01:33,998 --> 00:01:36,346 out of your budget with a few easy hacks. 45 00:01:40,660 --> 00:01:43,318 My buddy Jason and I are going to a popular restaurant, 46 00:01:43,422 --> 00:01:45,286 and they don't take reservations. 47 00:01:45,320 --> 00:01:46,666 With the restaurant owner's permission, 48 00:01:46,701 --> 00:01:48,530 we've placed some cameras inside. 49 00:01:48,565 --> 00:01:50,601 The restaurant staff knows nothing about it. 50 00:01:51,361 --> 00:01:53,363 I'm gonna use every hack I can think of 51 00:01:53,397 --> 00:01:55,744 to get the best service and value for my money, 52 00:01:55,779 --> 00:01:57,332 or maybe even a free meal. 53 00:01:57,367 --> 00:01:59,541 Jason, he'll just be his ordinary self. 54 00:01:59,955 --> 00:02:01,267 Let'’s see who makes out better. 55 00:02:01,371 --> 00:02:04,753 First off, I'm dressed well, while Jason is more, uh... 56 00:02:05,340 --> 00:02:06,445 Sexy? 57 00:02:06,790 --> 00:02:07,929 ...casual. 58 00:02:08,136 --> 00:02:09,689 If I look like I have money to spend, 59 00:02:09,724 --> 00:02:11,001 there's a chance that the maitre d' 60 00:02:11,035 --> 00:02:12,347 will put me at a better table. 61 00:02:12,554 --> 00:02:15,212 Let's find out. Jason, you're up first. 62 00:02:20,355 --> 00:02:22,357 -Hi. Table for one, please. -HOSTESS: Hi. 63 00:02:22,392 --> 00:02:24,117 It's about 30 minutes wait time. 64 00:02:24,152 --> 00:02:25,222 Ahh. 65 00:02:25,429 --> 00:02:26,430 Would you like to wait? 66 00:02:26,465 --> 00:02:27,742 -Uh, yeah. -Okay. 67 00:02:30,745 --> 00:02:31,677 -Hello. -Hi, there. 68 00:02:31,711 --> 00:02:32,850 -How are you doing? -Good. Good. 69 00:02:32,885 --> 00:02:35,025 Table for one please, I usually sit over there, 70 00:02:35,059 --> 00:02:36,268 but if it's not open, that's fine. 71 00:02:36,544 --> 00:02:38,891 I'm telling the hostess that I'’m a regular customer 72 00:02:38,925 --> 00:02:41,825 because repeat customers often get better treatment. 73 00:02:42,170 --> 00:02:44,276 Uh, it's a little bit of a wait time. 74 00:02:44,310 --> 00:02:45,518 -Totally cool. -Okay. 75 00:02:45,553 --> 00:02:46,519 How long are we looking at? 76 00:02:46,554 --> 00:02:47,900 Might be a long as 30 minutes. 77 00:02:47,934 --> 00:02:50,213 Okay. I understand you got your hands full. 78 00:02:50,247 --> 00:02:52,422 Yeah, I do, but let me see what I can do for you. 79 00:02:52,456 --> 00:02:54,665 -Sure. -Would you like a glass of water while you wait? 80 00:02:54,907 --> 00:02:56,115 -Yeah, that'd be great. -All right. 81 00:02:56,943 --> 00:02:58,773 Steve, can you get a glass of water 82 00:02:58,807 --> 00:03:00,084 for this man in the suit? 83 00:03:00,119 --> 00:03:01,396 -STEVE: Sure. -HOSTESS: Quickly, please. 84 00:03:01,431 --> 00:03:02,466 Thank you. 85 00:03:02,570 --> 00:03:03,709 STEVE: Sir, here you are. 86 00:03:03,743 --> 00:03:04,986 Thanks, boss. 87 00:03:06,298 --> 00:03:08,679 I asked for what I wanted in a polite way. 88 00:03:08,783 --> 00:03:11,889 I indicated that I'm busy and that I have money to spend. 89 00:03:11,924 --> 00:03:13,822 All of these things signal that I'm worth 90 00:03:13,857 --> 00:03:14,858 paying attention to. 91 00:03:15,997 --> 00:03:17,309 We have a table right over there. 92 00:03:17,343 --> 00:03:18,517 -Wonderful. -Okay. 93 00:03:20,346 --> 00:03:21,347 BRIAN: Thank you. 94 00:03:23,315 --> 00:03:25,144 Jason asked for a table first. 95 00:03:25,455 --> 00:03:27,146 Not only am I getting seated first... 96 00:03:27,180 --> 00:03:28,354 I've got your table over there. 97 00:03:28,665 --> 00:03:30,253 BRIAN: ...but look where Jason ended up. 98 00:03:31,944 --> 00:03:33,083 Right by the kitchen, 99 00:03:33,117 --> 00:03:35,465 where the foot traffic is heaviest. 100 00:03:35,499 --> 00:03:38,122 Next phase is to convince my server that I know my food 101 00:03:38,157 --> 00:03:39,676 and that I care about my service. 102 00:03:40,193 --> 00:03:41,747 I need to come off as knowledgeable, 103 00:03:41,781 --> 00:03:44,128 but not so stuck up that he can't help me out. 104 00:03:45,509 --> 00:03:46,821 Here's some bread for ya. 105 00:03:46,855 --> 00:03:48,063 Thank you, sir. 106 00:03:48,547 --> 00:03:49,755 Here's some more water. 107 00:03:49,789 --> 00:03:51,308 So I'm thinking about something that would 108 00:03:51,343 --> 00:03:54,104 pair with a white wine, like a fish or a chicken. 109 00:03:54,138 --> 00:03:56,658 Ooh, we've got a really good rustic half chicken. 110 00:03:56,693 --> 00:03:57,590 -Uh-huh. -Fabulous. 111 00:03:57,728 --> 00:03:59,040 What do you recommend for wine with that? 112 00:03:59,074 --> 00:04:00,524 Are you looking for something dry or sweet? 113 00:04:00,559 --> 00:04:01,767 You know what, you drive. 114 00:04:01,801 --> 00:04:03,665 Go with the Madonna Estates chardonnay. 115 00:04:03,700 --> 00:04:06,323 Nice and dry, it'll bring out a lot of the flavors in that plate. 116 00:04:06,358 --> 00:04:08,014 That sounds perfect, awesome. Thank you so much. 117 00:04:08,049 --> 00:04:09,361 You bet. 118 00:04:09,395 --> 00:04:11,155 BRIAN: By giving my server the power to make a decision, 119 00:04:11,190 --> 00:04:13,468 he's more likely to give me better service. 120 00:04:14,158 --> 00:04:15,332 STEVE: All right, here you have it. 121 00:04:15,367 --> 00:04:17,196 -Thank you, sir. -There's your wine, sir. 122 00:04:17,334 --> 00:04:19,163 -Wonderful. -Enjoy. 123 00:04:19,198 --> 00:04:20,026 Thank you. 124 00:04:20,061 --> 00:04:21,131 It's already working. 125 00:04:21,442 --> 00:04:25,204 I have my wine, and Jason, he hasn't even seen a menu yet. 126 00:04:25,963 --> 00:04:29,035 Ever notice how waiters make it look super easy to open bottles? 127 00:04:29,070 --> 00:04:30,865 Turns out that takes practice. 128 00:04:30,899 --> 00:04:33,833 So I'm gonna show you a couple of easy ways to open bottles 129 00:04:33,868 --> 00:04:35,248 when you don't have a professional around, 130 00:04:35,870 --> 00:04:37,112 or even a corkscrew. 131 00:04:39,080 --> 00:04:40,081 Perfect. 132 00:04:40,564 --> 00:04:42,117 [grunts] 133 00:04:42,290 --> 00:04:44,016 Hard-soled shoes work much easier 134 00:04:44,050 --> 00:04:46,087 than anything with cushioning rubber in it. 135 00:04:46,121 --> 00:04:47,088 Yeah. 136 00:04:47,122 --> 00:04:48,745 Be prepared for this to take a while, 137 00:04:48,779 --> 00:04:51,023 and don't even bother with plastic corks, 138 00:04:51,057 --> 00:04:52,093 they don't budge. 139 00:04:54,544 --> 00:04:55,614 It's not pretty... 140 00:04:57,512 --> 00:04:58,893 but it'll get you access. 141 00:05:02,068 --> 00:05:03,207 It's kinda dry. 142 00:05:04,726 --> 00:05:06,694 My friend, the chicken rustic. 143 00:05:06,728 --> 00:05:08,005 -Oh, my goodness. -Yes. 144 00:05:08,040 --> 00:05:09,386 That looks amazing. 145 00:05:09,421 --> 00:05:11,388 I'm getting much better service 146 00:05:11,423 --> 00:05:14,357 simply by engaging my server and showing him that I care. 147 00:05:14,391 --> 00:05:16,013 -STEVE: Need anything else? -Uh, no, I'm good. 148 00:05:16,048 --> 00:05:17,394 Thank you so much, Steve, appreciate it. 149 00:05:17,429 --> 00:05:18,291 -Enjoy. -You got it. 150 00:05:18,326 --> 00:05:19,396 I'll be around if you need me. 151 00:05:19,431 --> 00:05:21,087 BRIAN: I got seated in a prime window seat 152 00:05:21,122 --> 00:05:22,399 and served more quickly. 153 00:05:22,434 --> 00:05:23,711 -Hey. Yeah. -You're ready to order? 154 00:05:23,745 --> 00:05:25,022 BRIAN: Jason on the other hand 155 00:05:25,057 --> 00:05:26,955 is a victim of what'’s known as mirroring. 156 00:05:26,990 --> 00:05:27,956 Fusilli pasta? 157 00:05:28,336 --> 00:05:29,958 Jason's barely talked to his server, 158 00:05:29,993 --> 00:05:31,304 and he looks kind of unhappy. 159 00:05:31,995 --> 00:05:32,996 All right, man. Be right up. 160 00:05:33,099 --> 00:05:34,446 BRIAN: It appears his server is mirroring 161 00:05:34,480 --> 00:05:36,033 that behavior right back. 162 00:05:36,068 --> 00:05:37,518 I'm more of a beer guy, 163 00:05:37,552 --> 00:05:39,071 but if there's no bottle opener around, 164 00:05:39,105 --> 00:05:40,417 you can open up bottles 165 00:05:40,452 --> 00:05:42,143 using nothing but a piece of paper. 166 00:05:42,177 --> 00:05:44,145 Start by folding the paper in half 167 00:05:44,179 --> 00:05:45,974 and line everything up perfectly. 168 00:05:46,009 --> 00:05:47,182 Get it nice and smooth, 169 00:05:47,459 --> 00:05:50,427 and then start rolling it as tight as you possibly can. 170 00:05:50,462 --> 00:05:52,981 It is possible to do this with a dollar bill, 171 00:05:53,016 --> 00:05:55,121 but you got to be super precise. 172 00:05:55,915 --> 00:05:56,778 There we go. 173 00:05:56,916 --> 00:05:58,711 Once you have it rolled into a tight tube, 174 00:05:58,746 --> 00:05:59,816 fold it in half, 175 00:06:00,092 --> 00:06:01,473 you're gonna place the webbing of your hand 176 00:06:01,507 --> 00:06:03,129 over the backside of the bottle cap, 177 00:06:03,164 --> 00:06:05,649 and you're gonna use your index finger as a fulcrum, 178 00:06:08,618 --> 00:06:10,758 to pop the top right off. 179 00:06:10,861 --> 00:06:12,000 Cheers. 180 00:06:12,380 --> 00:06:13,381 All done? 181 00:06:13,554 --> 00:06:15,072 Man, that was fantastic. 182 00:06:15,107 --> 00:06:16,142 -You liked it? -Thank you, sir. 183 00:06:16,177 --> 00:06:17,247 Take it away before I finish it. 184 00:06:17,281 --> 00:06:18,559 [laughs] 185 00:06:18,593 --> 00:06:20,802 Also, if you could, would you please give this to the chef? 186 00:06:21,596 --> 00:06:22,908 Sure, not a problem. 187 00:06:22,942 --> 00:06:24,427 -Thanks so much, man. -I'll be back. 188 00:06:24,703 --> 00:06:26,187 -Good on the wine? -I'm all good. 189 00:06:26,221 --> 00:06:27,637 While, sending a thank-you note to the chef 190 00:06:27,671 --> 00:06:29,501 may seem a bit unorthodox, 191 00:06:29,535 --> 00:06:31,503 you should never underestimate the value 192 00:06:31,537 --> 00:06:33,332 of well-placed gratitude. 193 00:06:33,366 --> 00:06:36,162 Hidden away in the kitchen, far away from customer's eyes, 194 00:06:36,197 --> 00:06:38,786 chefs rarely receive actual recognition 195 00:06:38,820 --> 00:06:39,925 from the people they're feeding. 196 00:06:39,959 --> 00:06:41,996 Studies have shown that a simple thank you 197 00:06:42,030 --> 00:06:44,654 makes people all the more likely to help you out in the future. 198 00:06:47,173 --> 00:06:48,312 Thank you. 199 00:06:48,416 --> 00:06:49,866 Special delivery. 200 00:06:50,211 --> 00:06:51,833 Get out of town, what is this? 201 00:06:51,868 --> 00:06:52,972 STEVE: Compliments of the chef. 202 00:06:53,007 --> 00:06:54,284 BRIAN: And look at that. 203 00:06:54,318 --> 00:06:55,630 My thank-you note worked. 204 00:06:55,665 --> 00:06:58,150 It's not even a hack so much as common courtesy. 205 00:06:58,253 --> 00:06:59,358 [laughs] 206 00:06:59,392 --> 00:07:00,808 Nice special pairing here for ya. 207 00:07:00,842 --> 00:07:02,188 Basically, you're looking at the special 208 00:07:02,223 --> 00:07:04,052 chocolate mousse cheesecake that we have 209 00:07:04,087 --> 00:07:05,813 with a Gibraltar cappuccino. 210 00:07:05,847 --> 00:07:07,987 This is amazing. Thank you so very much. 211 00:07:08,022 --> 00:07:09,679 -You're gonna love it. -Appreciate it. 212 00:07:10,438 --> 00:07:11,646 [softly] Free dessert. 213 00:07:11,681 --> 00:07:13,337 Let'’s check back in on Jason. 214 00:07:13,372 --> 00:07:14,442 How was everything? 215 00:07:14,580 --> 00:07:16,824 Ah, you know, it was all right I gu-- 216 00:07:16,858 --> 00:07:17,859 All right. 217 00:07:18,550 --> 00:07:20,862 Woo, look at you. Handled it, huh? 218 00:07:20,966 --> 00:07:23,382 You did it to me. You caused this. 219 00:07:23,416 --> 00:07:24,832 -Thank you. -Want me to take this from you? 220 00:07:24,866 --> 00:07:26,005 -Yeah, please. -All right. 221 00:07:26,040 --> 00:07:27,904 I've got your check here for you, no worries, no hurries. 222 00:07:27,938 --> 00:07:29,353 You got it. Thanks so much, man. 223 00:07:29,388 --> 00:07:30,838 It was absolutely fantastic. 224 00:07:30,872 --> 00:07:32,736 Pleasure's all mine, Brian. Hope to see you again soon. 225 00:07:32,771 --> 00:07:33,703 You got it. Take care. 226 00:07:33,737 --> 00:07:35,567 I got a great meal, great service, 227 00:07:35,601 --> 00:07:37,638 and while I didn't get my meal comped this time, 228 00:07:37,672 --> 00:07:38,811 I did get a free dessert. 229 00:07:38,949 --> 00:07:41,987 That's just by employing some psychological tactics. 230 00:07:42,021 --> 00:07:43,575 That was amazing. 231 00:07:43,609 --> 00:07:45,059 -Enjoyed your meal? -Absolutely. 232 00:07:45,093 --> 00:07:46,163 You guys are the best. 233 00:07:46,198 --> 00:07:47,406 You're welcome to come back any time, 234 00:07:47,440 --> 00:07:49,201 we'll have your place over there for you. 235 00:07:49,235 --> 00:07:50,685 -Thank you so much. -All right, no problem. 236 00:07:50,720 --> 00:07:51,721 -Take care. -Goodbye. 237 00:07:56,070 --> 00:07:57,140 BRIAN: So how'd you make out? 238 00:07:57,243 --> 00:07:59,073 You didn't like sitting at the waiter's station? 239 00:07:59,107 --> 00:08:00,523 No. No, not particularly. 240 00:08:00,557 --> 00:08:02,283 I got to admit, it was a great meal. 241 00:08:02,317 --> 00:08:03,284 I hate you. 242 00:08:03,422 --> 00:08:05,424 Look, man, you just gotta befriend the staff. 243 00:08:05,458 --> 00:08:06,943 You gotta put some effort into it. 244 00:08:08,600 --> 00:08:11,982 Americans spend an estimated 37 billion hours 245 00:08:12,120 --> 00:08:14,019 a year waiting in line. 246 00:08:14,053 --> 00:08:16,228 That'’s three years of wasted time 247 00:08:16,262 --> 00:08:17,609 per average lifespan. 248 00:08:17,988 --> 00:08:21,060 It'’s tedious, especially when you're waiting to eat. 249 00:08:21,647 --> 00:08:23,960 And nothing makes standing in line worse 250 00:08:23,994 --> 00:08:25,755 than when people cut in front of us. 251 00:08:25,789 --> 00:08:28,896 It violates a commonly understood code of conduct, 252 00:08:28,999 --> 00:08:30,587 first come, first served. 253 00:08:30,622 --> 00:08:32,451 And yet, some people get away with it. 254 00:08:32,589 --> 00:08:34,108 I'm gonna show you how. 255 00:08:38,630 --> 00:08:41,564 I'm here at Pink's Hot Dogs in Hollywood, California. 256 00:08:41,598 --> 00:08:44,083 This place is legendary for its long lines. 257 00:08:44,187 --> 00:08:45,291 It's the middle of the lunch rush, 258 00:08:45,326 --> 00:08:46,603 everyone's in a hurry, 259 00:08:46,638 --> 00:08:48,467 and it looks like it's about 20 minutes wait 260 00:08:48,501 --> 00:08:49,606 before you get your dog. 261 00:08:50,020 --> 00:08:52,298 I'm gonna try to cut to the front of this line 262 00:08:52,333 --> 00:08:53,817 and see if anyone even tries to stop me. 263 00:08:54,438 --> 00:08:56,475 Researchers have found that although people 264 00:08:56,509 --> 00:08:57,890 don't like line cutters, 265 00:08:57,925 --> 00:09:00,306 they're often reluctant to do anything about it 266 00:09:00,341 --> 00:09:02,792 because it might threaten their own spot in line, 267 00:09:02,826 --> 00:09:06,312 and because it might cause an argument and draw attention. 268 00:09:06,347 --> 00:09:08,867 Excuse me, can I get a hot dog and a drink? 269 00:09:09,108 --> 00:09:10,006 -WOMAN: Okay. -All right. 270 00:09:10,040 --> 00:09:11,283 -Hey, hey! -That'd be great, thanks. 271 00:09:12,318 --> 00:09:13,906 It's only gonna take 30 minutes. 272 00:09:13,941 --> 00:09:15,598 There'’s a line here and you're at the end of it. 273 00:09:15,632 --> 00:09:17,151 Yeah, but I've already ordered. I don't see... 274 00:09:17,185 --> 00:09:19,118 I don't care if you've already ordered. End of the line. 275 00:09:23,709 --> 00:09:25,849 So apparently, marching to the front 276 00:09:25,884 --> 00:09:28,680 with a sense of entitlement, not the best way to cut in line. 277 00:09:29,025 --> 00:09:30,543 Part of that's because everyone at the front's 278 00:09:30,578 --> 00:09:31,993 been waiting the longest. 279 00:09:32,131 --> 00:09:33,892 I'm gonna try another tactic here in a bit. 280 00:09:39,691 --> 00:09:41,589 Let'’s see what happens when I try to cut into the middle. 281 00:09:46,836 --> 00:09:49,286 Because unoccupied time feels much longer 282 00:09:49,321 --> 00:09:50,736 than occupied time, 283 00:09:50,771 --> 00:09:54,464 on average, people overestimate how long they've waited in line 284 00:09:54,498 --> 00:09:57,501 nearly four times longer than they actually have. 285 00:09:57,847 --> 00:09:59,331 Maybe by starting in the middle, 286 00:09:59,365 --> 00:10:01,574 people won't be quite as close to their goal, 287 00:10:01,609 --> 00:10:03,231 and will be less likely to reject me. 288 00:10:03,749 --> 00:10:06,407 I also have a secret weapon, Jason. 289 00:10:06,718 --> 00:10:08,720 There's a chance no one will say anything 290 00:10:08,754 --> 00:10:11,826 if the person directly in front of them doesn't complain. 291 00:10:11,861 --> 00:10:14,346 First, I'm going to see if I can cut in line behind Jason. 292 00:10:14,380 --> 00:10:16,831 Excuse me, boss, do you mind if I jump in with you? 293 00:10:16,866 --> 00:10:21,180 No. There's a line back there, all right? Can you not see it? 294 00:10:21,284 --> 00:10:22,078 All right. 295 00:10:22,112 --> 00:10:23,562 All right, so that didn't work. 296 00:10:23,666 --> 00:10:25,668 So now I'm gonna do literally one person 297 00:10:25,702 --> 00:10:27,808 in front of this guy, and ask Jason. 298 00:10:27,842 --> 00:10:29,016 Let's see if that works. 299 00:10:30,189 --> 00:10:32,088 Hey buddy, do you mind if I join you? 300 00:10:32,191 --> 00:10:33,676 Oh, yeah, go ahead. 301 00:10:34,366 --> 00:10:37,162 The guy behind me who wouldn't allow me in, he'’s not happy, 302 00:10:37,196 --> 00:10:40,406 but because Jason let me in, he's gonna go along with it. 303 00:10:40,752 --> 00:10:43,237 But what if you don't have anyone to save a spot for you? 304 00:10:43,444 --> 00:10:46,102 That requires a different tactic altogether. 305 00:10:46,274 --> 00:10:48,035 I'’ll show you how in a sec. 306 00:10:48,069 --> 00:10:50,002 But first, check this out. 307 00:10:50,037 --> 00:10:52,867 Almost 1.3 billion tons of food 308 00:10:52,902 --> 00:10:55,387 is wasted on this planet every year. 309 00:10:55,490 --> 00:10:58,390 How much of this do you think America's responsible for? 310 00:10:58,424 --> 00:11:01,980 Is it 35 tons, 35,000 tons, 311 00:11:02,152 --> 00:11:04,707 or 35 million tons? 312 00:11:05,984 --> 00:11:09,332 The answer is 35 million tons. 313 00:11:09,573 --> 00:11:13,405 That'’s enough to fill the Empire State Building 91 times. 314 00:11:17,443 --> 00:11:19,756 Okay. So I've tried cutting in at the front 315 00:11:19,791 --> 00:11:21,724 and cutting in at the middle of this line. 316 00:11:22,103 --> 00:11:23,587 This time, I'll try the back. 317 00:11:24,692 --> 00:11:27,005 Excuse me, excuse me, do you mind if I jump ahead, 318 00:11:27,143 --> 00:11:29,628 I just found out that my lunch date got totally canceled 319 00:11:29,662 --> 00:11:30,836 and I have to rush back. 320 00:11:31,423 --> 00:11:33,252 -WOMAN: Um, sure. -Thanks. 321 00:11:33,494 --> 00:11:35,634 This time, I'm doing something different. 322 00:11:35,668 --> 00:11:37,291 I'm giving a reason. 323 00:11:37,325 --> 00:11:39,603 Excuse me, can I jump ahead of you in line, 324 00:11:39,638 --> 00:11:41,916 because I just found out I have no time for lunch. 325 00:11:42,089 --> 00:11:43,366 -Sure. -Awesome. 326 00:11:43,469 --> 00:11:45,678 People are much more likely to let you in 327 00:11:45,713 --> 00:11:47,439 if you give them a relatable reason. 328 00:11:47,957 --> 00:11:49,890 Excuse me, do you mind if I jump ahead of you in line? 329 00:11:49,924 --> 00:11:51,754 Because I just found out that they're expecting me back 330 00:11:51,788 --> 00:11:52,755 in, like, ten minutes. 331 00:11:55,102 --> 00:11:56,137 Okay. All right. 332 00:11:56,897 --> 00:11:58,312 I made it almost to the front. 333 00:11:58,346 --> 00:12:01,902 My trick, I asked nicely, and I gave a reason. 334 00:12:01,936 --> 00:12:03,110 It's that simple. 335 00:12:03,144 --> 00:12:04,387 -Dig in. -Hmm. 336 00:12:04,697 --> 00:12:06,492 The question is, is it worth the wait? 337 00:12:10,531 --> 00:12:11,566 Yes, it is. 338 00:12:12,222 --> 00:12:14,328 I've shown you some hacks to get better service 339 00:12:14,362 --> 00:12:17,538 while eating out, but I'm not the only one hacking the system. 340 00:12:17,572 --> 00:12:21,059 Restaurants do it too, and it'’s not for your benefit. 341 00:12:21,749 --> 00:12:24,545 This restaurant has agreed to let me conduct an experiment. 342 00:12:24,579 --> 00:12:26,996 Using hidden cameras, I'm gonna show you the methods 343 00:12:27,030 --> 00:12:29,101 used by successful waiters in restaurants 344 00:12:29,136 --> 00:12:32,311 to manipulate you into spending and tipping more. 345 00:12:37,144 --> 00:12:38,455 I'm gonna work as a waiter today 346 00:12:38,490 --> 00:12:41,010 and I'll bet you, not only can I outperform 347 00:12:41,044 --> 00:12:42,321 the waiter's average tips, 348 00:12:42,356 --> 00:12:44,841 but increase the restaurant'’s income as well. 349 00:12:44,876 --> 00:12:48,845 The best part is, I'll do it with just a few basic psychological tricks. 350 00:12:48,880 --> 00:12:51,054 Believe it or not, the single most important thing 351 00:12:51,089 --> 00:12:53,574 in a restaurant isn't the food or the ambiance, 352 00:12:53,608 --> 00:12:54,713 it's the service. 353 00:12:55,334 --> 00:12:56,680 BRIAN: Yes, of course. 354 00:12:56,715 --> 00:12:57,923 Yes. I'll get right on it. 355 00:12:58,096 --> 00:13:01,064 Bad service is the number one thing people complain about. 356 00:13:01,893 --> 00:13:04,412 Service with a smile is never more important 357 00:13:04,447 --> 00:13:06,138 than in the restaurant business. 358 00:13:06,173 --> 00:13:08,969 The mere act of smiling puts people in a better mood, 359 00:13:09,003 --> 00:13:11,488 and happy customers equal a happy tip. 360 00:13:11,523 --> 00:13:13,007 Howdy, folks, how you guys doing today? 361 00:13:13,042 --> 00:13:14,215 -Good. -Wonderful. 362 00:13:14,250 --> 00:13:15,907 BRIAN: Look what happens when I squat down. 363 00:13:15,941 --> 00:13:18,599 Being at the same eye-level makes me appear more accessible, 364 00:13:18,702 --> 00:13:20,290 a big advantage in service. 365 00:13:20,601 --> 00:13:21,740 Are you guys celebrating anything, 366 00:13:21,774 --> 00:13:23,190 are you having a special occasion? 367 00:13:23,224 --> 00:13:25,019 [chuckles] It's actually our first date. 368 00:13:25,054 --> 00:13:28,091 -Oh, is it? Right on, congratulations. -Thanks. 369 00:13:28,264 --> 00:13:30,197 BRIAN: I made sure to touch the shoulder, 370 00:13:30,231 --> 00:13:32,406 a small gesture that's not too invasive, 371 00:13:32,440 --> 00:13:34,718 but cements the intimacy I'm establishing. 372 00:13:35,064 --> 00:13:36,582 Well, once again, my name is Brian. 373 00:13:36,617 --> 00:13:38,550 Lastly, I tell them my name. 374 00:13:38,584 --> 00:13:41,035 I'm a real person, not just a waiter. 375 00:13:41,070 --> 00:13:42,726 -Excellent. -Thanks, Brian, we'll let you know. 376 00:13:42,761 --> 00:13:44,107 Awesome. Thank you guys so much. 377 00:13:44,142 --> 00:13:45,177 Thank you. 378 00:13:45,729 --> 00:13:48,456 Everybody knows that drinks are the most profitable items on the menu. 379 00:13:48,491 --> 00:13:50,665 It's part of what makes a bar so important. 380 00:13:50,769 --> 00:13:52,736 Instead of people standing around and getting mad 381 00:13:52,771 --> 00:13:53,945 that they're not being seated, 382 00:13:53,979 --> 00:13:55,567 they're actively spending money. 383 00:13:56,361 --> 00:13:58,535 Wines and soft drinks have the biggest markup, 384 00:13:58,570 --> 00:14:01,607 and drinks in general have the biggest markups on the menu. 385 00:14:01,642 --> 00:14:03,471 Speaking of which, I may have some bad news 386 00:14:03,506 --> 00:14:05,301 about your favorite water garnish. 387 00:14:06,440 --> 00:14:08,062 Hey, Jason, when you go to the bar, 388 00:14:08,097 --> 00:14:09,305 do you get a lemon in your drink? 389 00:14:09,339 --> 00:14:10,858 Uh, it depends on the drink. 390 00:14:10,962 --> 00:14:12,101 Sometimes, sure, why? 391 00:14:12,135 --> 00:14:13,965 Because I've heard they're super gross. 392 00:14:13,999 --> 00:14:16,243 Covered in fecal bacteria. 393 00:14:16,277 --> 00:14:19,556 Okay. That's disgusting. Why? What are you talking about? 394 00:14:19,591 --> 00:14:20,764 It makes sense. Think about it. 395 00:14:20,799 --> 00:14:22,111 The bartender cuts up the lemons 396 00:14:22,145 --> 00:14:23,422 at the beginning of the night, 397 00:14:23,457 --> 00:14:25,838 and he lets it sit there for six or seven hours 398 00:14:25,873 --> 00:14:28,082 before it gets around to showing up on your drink, right? 399 00:14:28,703 --> 00:14:30,084 Let's take a look and see what's on there. 400 00:14:30,119 --> 00:14:32,293 Here, tell me, what does that look like? 401 00:14:32,328 --> 00:14:33,743 I don't know, but it's gross. 402 00:14:33,777 --> 00:14:36,021 Like it's gonna try to crawl into your body and kill you. 403 00:14:36,263 --> 00:14:38,161 BRIAN: It's actually not that bad. 404 00:14:38,196 --> 00:14:39,645 This is the same kind of bacteria 405 00:14:39,680 --> 00:14:41,924 that's on the outside of salt and pepper shakers. 406 00:14:41,958 --> 00:14:44,340 If you have a healthy immune system, you should be fine. 407 00:14:44,374 --> 00:14:46,273 Ironic, since we generally associate lemons 408 00:14:46,307 --> 00:14:47,757 with cleanliness and freshness. 409 00:14:47,791 --> 00:14:48,931 At least we used to. 410 00:14:49,034 --> 00:14:50,933 You know where the filthiest place in a restaurant is? 411 00:14:50,967 --> 00:14:52,935 No, but I bet you're gonna tell me. 412 00:14:52,969 --> 00:14:53,970 The menu. 413 00:14:54,005 --> 00:14:56,628 Everybody handles it, and that bacteria 414 00:14:56,662 --> 00:14:59,079 can live up to 18 hours on that plastic. 415 00:14:59,113 --> 00:15:01,322 Menus have a hundred times more bacteria 416 00:15:01,357 --> 00:15:03,531 than the toilet seats in the exact same restaurant. 417 00:15:05,464 --> 00:15:07,121 -You hungry? -No. 418 00:15:07,156 --> 00:15:08,812 -Not anymore. -I am. 419 00:15:08,916 --> 00:15:10,021 I'm going to get something to eat. 420 00:15:12,816 --> 00:15:14,887 Hey, guys, get the chance to look everything over? 421 00:15:15,060 --> 00:15:16,130 -WOMAN: We did. -Awesome. 422 00:15:16,165 --> 00:15:17,925 Did you have any questions about the menu? 423 00:15:17,960 --> 00:15:20,169 A good menu design will manipulate you 424 00:15:20,203 --> 00:15:22,516 into buying the most expensive items. 425 00:15:23,482 --> 00:15:26,071 The costly dishes are listed in the top right-hand corner, 426 00:15:26,106 --> 00:15:28,280 since this is where the eye naturally settles. 427 00:15:29,212 --> 00:15:31,180 But there'’s often a dish listed below 428 00:15:31,214 --> 00:15:34,010 that has cheaper ingredients and a higher profit margin 429 00:15:34,045 --> 00:15:35,149 for the restaurant. 430 00:15:35,184 --> 00:15:37,531 Looks like a better deal because it costs less, 431 00:15:37,565 --> 00:15:40,499 but in fact, it makes the restaurant more money. 432 00:15:41,880 --> 00:15:44,124 This menu has no dollar signs at all. 433 00:15:44,158 --> 00:15:46,712 The reason, the restaurant doesn't want to remind you 434 00:15:46,747 --> 00:15:49,025 that you're spending money, neither do I. 435 00:15:49,543 --> 00:15:50,889 Could I tell you about our specials? 436 00:15:50,923 --> 00:15:52,166 -Sure. -Today we have a Kobe... 437 00:15:52,201 --> 00:15:54,375 Wall menus or specials are often designed 438 00:15:54,410 --> 00:15:56,860 to get rid of food that's about to expire. 439 00:15:56,895 --> 00:15:58,034 You can tell if that's happening 440 00:15:58,069 --> 00:16:00,002 by looking for common ingredients. 441 00:16:00,485 --> 00:16:01,934 In this case, I know the kitchen's trying 442 00:16:01,969 --> 00:16:03,350 to offload some ground beef, 443 00:16:03,833 --> 00:16:06,836 so you'll notice the specials like shepherd's pie, burgers, 444 00:16:06,939 --> 00:16:08,044 pasta and meatballs, 445 00:16:08,079 --> 00:16:09,839 they all have ground beef. 446 00:16:09,873 --> 00:16:11,461 That's a telltale sign. 447 00:16:11,496 --> 00:16:12,359 Okay. Great. 448 00:16:12,393 --> 00:16:13,705 The house-made spaghetti and meatballs. 449 00:16:13,739 --> 00:16:14,671 And what about you? 450 00:16:14,706 --> 00:16:16,363 And I'll go with the Kobe beef burger. 451 00:16:16,397 --> 00:16:18,606 Kobe beef burger, right on, with Brie. 452 00:16:18,710 --> 00:16:21,057 See that, thanks to the power of suggestion, 453 00:16:21,195 --> 00:16:23,473 they ordered the overpriced special. 454 00:16:23,508 --> 00:16:24,371 All right. 455 00:16:24,785 --> 00:16:27,270 All right, quick quiz. You'll like this one. 456 00:16:27,581 --> 00:16:31,033 There's a common ingredient in almost everything you eat. 457 00:16:31,136 --> 00:16:35,899 What is it? Salt, skin, saliva, or all of the above. 458 00:16:36,935 --> 00:16:40,352 The answer unfortunately is all of the above. 459 00:16:40,525 --> 00:16:43,252 Salt, skin, and saliva. 460 00:16:43,424 --> 00:16:44,494 There's salt naturally, 461 00:16:44,529 --> 00:16:46,255 skin cells are in the dust in the air, 462 00:16:46,289 --> 00:16:47,842 and through tasting the food and methods 463 00:16:47,877 --> 00:16:49,741 like the lick and stick for garnishes, 464 00:16:49,879 --> 00:16:53,296 there's chef saliva in almost everything you eat. 465 00:16:54,263 --> 00:16:57,404 I'm at a local restaurant using hidden cameras to demonstrate 466 00:16:57,438 --> 00:16:59,337 some of the ways waiters and restaurants 467 00:16:59,371 --> 00:17:02,374 manipulate their customers into spending more money. 468 00:17:02,409 --> 00:17:03,755 I think I can increase the income here 469 00:17:03,789 --> 00:17:06,413 by at least 20% in a few hours. 470 00:17:06,447 --> 00:17:07,966 So far, my service hacks are working, 471 00:17:08,000 --> 00:17:09,554 but I'm not through yet. 472 00:17:09,588 --> 00:17:12,419 Did you guys save room for coffee and desserts? 473 00:17:14,490 --> 00:17:16,181 BRIAN: This guy doesn't want dessert or coffee, 474 00:17:16,216 --> 00:17:18,114 but I'm going to convince him to get a coffee 475 00:17:18,149 --> 00:17:20,012 using the door-in-the-face routine. 476 00:17:20,323 --> 00:17:21,773 Named for door-to-door salesmen, 477 00:17:21,807 --> 00:17:24,431 the door-in-the-face involves offering a big item, 478 00:17:24,465 --> 00:17:27,296 in this case dessert, which is turned down by the gentleman, 479 00:17:27,330 --> 00:17:30,782 so I offer coffee, a smaller item with a huge markup. 480 00:17:30,816 --> 00:17:32,404 BRIAN: Sir. So maybe just coffee for you guys? 481 00:17:32,439 --> 00:17:34,096 I would definitely do a coffee, yes, please. 482 00:17:34,130 --> 00:17:35,062 Okay. So coffee over here, 483 00:17:35,097 --> 00:17:36,305 we have three options for the dessert. 484 00:17:36,339 --> 00:17:39,101 Now, I'’ll upsell desserts to the rest of the table. 485 00:17:39,204 --> 00:17:42,138 But I cannot encourage you enough to get the flambe. 486 00:17:42,173 --> 00:17:44,106 The flambe comes with a special presentation. 487 00:17:44,140 --> 00:17:46,556 Waiters can even show off their unique talents 488 00:17:46,591 --> 00:17:48,731 in an attempt to raise their tips. 489 00:17:48,765 --> 00:17:50,215 I'd do a little performance for you 490 00:17:50,250 --> 00:17:51,561 and then you get the flambe. 491 00:17:51,596 --> 00:17:53,356 Okay. I guess we'll have one. 492 00:17:53,494 --> 00:17:54,668 Yeah, we'll have one. 493 00:17:54,702 --> 00:17:55,945 BRIAN: Wonderful. 494 00:17:56,048 --> 00:17:58,430 Oh, and you guys wanted a coffee to go with that as well? 495 00:17:58,465 --> 00:17:59,604 -Sure. -Two coffees? 496 00:17:59,638 --> 00:18:00,846 -Okay. -And whipped cream. 497 00:18:01,226 --> 00:18:02,331 -I'll be right back. -Thank you. 498 00:18:02,365 --> 00:18:03,677 WOMAN [chuckles]: Thank you. 499 00:18:03,780 --> 00:18:06,024 BRIAN: Upselling, or simply describing items 500 00:18:06,058 --> 00:18:09,441 in an exciting way works almost every time. 501 00:18:10,028 --> 00:18:12,099 There we go. You guys ready for a treat? 502 00:18:12,134 --> 00:18:13,273 ALL: Yeah. 503 00:18:13,307 --> 00:18:15,171 So to keep you guys entertained, 504 00:18:15,206 --> 00:18:20,659 you are gonna eat the bananas, and I am going to eat the flame. 505 00:18:20,694 --> 00:18:22,454 -Oh! -[Brian laughs] 506 00:18:22,868 --> 00:18:23,973 All right, folks, we're gonna see 507 00:18:24,007 --> 00:18:25,561 a little bit of fire eating here. 508 00:18:27,459 --> 00:18:28,805 [whooping] 509 00:18:30,359 --> 00:18:32,533 There we go. All right. 510 00:18:33,362 --> 00:18:35,191 I used a gimmick to sell this dessert, 511 00:18:35,226 --> 00:18:37,435 but now, another table of mine has ordered it. 512 00:18:37,469 --> 00:18:41,024 It wasn't about the actual food, it was about the experience. 513 00:18:41,059 --> 00:18:42,405 [cheering] 514 00:18:43,855 --> 00:18:45,305 Scares me every time. 515 00:18:48,239 --> 00:18:50,620 All right, maybe fire eating is a bit of a cheat, 516 00:18:50,655 --> 00:18:53,416 but I could still blow it by taking too long with the check. 517 00:18:54,245 --> 00:18:56,350 Its one of customer's biggest complaints. 518 00:18:56,592 --> 00:18:58,904 I'm drawing a smiley face, which has been proven 519 00:18:58,939 --> 00:19:01,010 to have a positive effect on tipping, 520 00:19:01,044 --> 00:19:02,908 and I'm delivering the checks promptly. 521 00:19:06,257 --> 00:19:08,293 The waiters here told me on average, for this shift, 522 00:19:08,328 --> 00:19:10,502 they'd pull in about $150. 523 00:19:10,537 --> 00:19:13,850 I pulled in nearly $200 by just using a few tricks. 524 00:19:13,885 --> 00:19:15,852 That's a 33% increase. 525 00:19:15,887 --> 00:19:17,751 And get this, studies showed 526 00:19:17,785 --> 00:19:19,580 that the more people spend on their meal, 527 00:19:19,615 --> 00:19:21,582 the greater satisfaction they report. 528 00:19:21,617 --> 00:19:23,377 So it's like a win-win-win. 529 00:19:23,412 --> 00:19:25,586 The restaurant makes more, the waiters make more, 530 00:19:25,621 --> 00:19:27,554 the customer goes home happier, 531 00:19:27,657 --> 00:19:30,177 but at least now, you'll be a more discerning customer. 532 00:19:30,212 --> 00:19:33,422 Remember, behind the fancy menus and the big smiles, 533 00:19:33,456 --> 00:19:35,182 restaurants are trying to manipulate you 534 00:19:35,217 --> 00:19:36,908 into giving them more money. 535 00:19:38,358 --> 00:19:40,601 All right. So we know we love eating out, 536 00:19:40,636 --> 00:19:43,742 but what food do we Americans love to eat the most? 537 00:19:43,915 --> 00:19:47,608 Is it steak, pizza, hot dogs, or chicken? 538 00:19:49,403 --> 00:19:51,681 Anyone with kids knows the answer to this one. 539 00:19:51,716 --> 00:19:54,408 The answer is, of course, pizza. 540 00:19:54,443 --> 00:19:56,272 Man, do we love pizza. 541 00:19:56,307 --> 00:20:00,242 So much so we spend over $32 billion every year on it, 542 00:20:00,345 --> 00:20:02,451 making it our number one go-to food. 543 00:20:03,762 --> 00:20:05,799 Pretty much everyone I know orders pizza. 544 00:20:05,833 --> 00:20:07,076 So Jason and I were wondering, 545 00:20:07,110 --> 00:20:09,285 which is faster, pickup or delivery? 546 00:20:09,423 --> 00:20:10,735 We decided to find out. 547 00:20:10,769 --> 00:20:12,564 -Hello. -Hello, welcome to Pizza Man. 548 00:20:12,599 --> 00:20:14,117 Hey, pickup for Brushwood. 549 00:20:14,152 --> 00:20:15,636 -All right. Large pizza? -Yep. 550 00:20:16,430 --> 00:20:19,640 Jason and I ordered pizzas from the same place at the same time. 551 00:20:19,813 --> 00:20:22,471 He's waiting for delivery, I'm picking mine up. 552 00:20:22,781 --> 00:20:25,370 Now, of course, it depends on where you are and where you go, 553 00:20:25,405 --> 00:20:28,408 but Jason and I conducting a highly unscientific test. 554 00:20:29,340 --> 00:20:31,790 We're also going to find out which pizza's hotter. 555 00:20:32,308 --> 00:20:34,448 So far, it's been 9 minutes and 32 seconds 556 00:20:34,483 --> 00:20:36,657 since we ordered, and I'm back. 557 00:20:36,864 --> 00:20:39,039 I wonder if Jason has a pizza yet. 558 00:20:39,522 --> 00:20:41,386 Hot, fresh, and ahead of schedule. 559 00:20:41,421 --> 00:20:42,974 -Yes! -Did your guy make it yet? 560 00:20:43,008 --> 00:20:44,320 Uh, no. Of course not. 561 00:20:44,355 --> 00:20:45,494 [laughs] 562 00:20:45,701 --> 00:20:46,840 [beeping] 563 00:20:47,047 --> 00:20:48,151 What's it at? 564 00:20:48,186 --> 00:20:52,328 JASON: 155.4 and it's falling. 565 00:20:53,122 --> 00:20:54,296 Well, then, we'd better hurry. 566 00:20:57,126 --> 00:20:58,472 JASON: Where's my pizza, dude? 567 00:20:58,576 --> 00:21:01,337 Probably out doing the eight other orders on the same run. 568 00:21:01,372 --> 00:21:03,477 It's not profitable to send 'em out one at a time. 569 00:21:03,512 --> 00:21:04,685 -[doorbell buzzing] -Oh. 570 00:21:05,514 --> 00:21:06,446 Come on in. 571 00:21:06,480 --> 00:21:07,550 -There's your guy. -[door opens] 572 00:21:08,965 --> 00:21:09,932 Hey. 573 00:21:09,966 --> 00:21:11,105 Hey, boss, how you doing? 574 00:21:11,140 --> 00:21:13,211 BRIAN: Jason's pizza wasn't far behind mine, 575 00:21:13,315 --> 00:21:14,799 but let's see how hot it is. 576 00:21:15,386 --> 00:21:18,216 Congealed, and 17 minutes later. 577 00:21:18,975 --> 00:21:20,149 [beeps] 578 00:21:20,252 --> 00:21:22,047 JASON: 101.4 579 00:21:22,185 --> 00:21:24,153 BRIAN: Nice. Just above room temperature. 580 00:21:24,187 --> 00:21:25,844 -JASON: Yeah. -And what did we learn? 581 00:21:26,051 --> 00:21:28,191 Hey, man, it may be a little bit colder, 582 00:21:28,226 --> 00:21:29,641 and I had to wait a little longer, 583 00:21:29,676 --> 00:21:31,229 but I didn't have to leave the house. 584 00:21:31,263 --> 00:21:32,610 Touche, sir. 585 00:21:32,644 --> 00:21:34,784 The point of pizza is to stay on the couch. 586 00:21:34,819 --> 00:21:35,820 Captioned by Point.360