[Stephany] The weather is the best.
The people are the best.
[narrator] When your neighborhood is
a coveted slice of paradise...
This is the life in America.
[narrator] Some who live here don't want to share it.
Hey, you have no business being here.
What are you doing?
Everybody eventually became scared of him.
[narrator] And everyone becomes the enemy.
We are done.
When you have that level of fear/concern,
that takes an emotional toll on you.
I thought when I saw all this
-that this is not good. -Are you okay?
That this is not going to end well.
And then all hell broke loose.
Oh, my God.
That was off all the charts.
Hold your position. Move back.
[laughing]
Bye, Daddy.
This isn't over.
Just pull the trigger whenever you're ready.
[narrator] Just minutes from the sands
of Waikiki Beach, the beautiful
Diamond Head radiates
Hawaii's warm and generous nature.
It's like paradise, you know.
Everyone's happy 'cause it's full of blue skies
and we're right by the ocean.
In Hawaii, you know, there is the Aloha spirit.
Everyone will care for each other
and the community spirit is really nice.
[Stephany] When you walk down the street,
you always see someone you know.
You are always invited for a cocktail on the side.
We are very, very close.
It's a place that you really love to be in.
[narrator] Hibiscus Drive is home to retired university librarian,
Lois Cain.
She's remained very active since her husband's passing.
Lois was probably the most outgoing, extroverted, fun,
bubbly person, you know, I have ever met.
Super, super bright, and super energetic.
[Stephany] She just adored her friends and she's very kind.
Almost to a fault.
Because she would meet people on the street and bring them
home and give them a place to live for months at a time.
That's how she was. She was very generous.
Very nice. I put here, yes?
[narrator] No one benefits more from Lois's warmth and hospitality
than Jaroslav Hanel, known to everyone as Jarda.
Jarda's the caretaker of the condominiums
where Lois used to live.
When Jarda needed to move,
Lois welcomed him with open arms.
Jarda came and lived with her downstairs
and she lived upstairs.
[narrator] Jarda resides at Lois's house rent free.
In return, he works on her home and garden.
[Stephany] They had a very strong relationship.
I think she looked at him more like a son than anything else.
And he helped her. He took care of her.
I mean, he really maintained the house.
[narrator] Lois's tenant endears himself to everyone he meets.
Hey. Hey. Hey I got something for you.
[narrator] Like Lois's neighbor across the street, Jen Tema.
This is for you and your family to plant at home.
He did a lot of nice things
for the neighbors for many years.
Thank you. And thank you for fixing the sink.
Oh, my pleasure. Of course.
[Janice] If anybody needed help around the house,
he was this big, strong guy who could fix things.
They liked him a lot.
Because everywhere I went with him people were like,
"Hey, Jarda."
It was almost, they adored him.
She is very nice. I like this lady.
[narrator] Lois's next neighbor is real estate broker Warren Daniel.
Hey, Jarda.
Warren had a terrific relationships
with all his neighbors.
Hi, Lois.
Got your mail again.
He would just be the good neighbor and help out.
Thank you.
Don't forget the barbecue tomorrow, Warren.
You betcha.
[crowd cheering]
[narrator] When Diamond Head neighbors aren't helping out,
they are hanging out.
[indistinct conversation]
This is the life in America.
[Stephany] Jarda would barbecue and he would stand there all day long
barbecuing and talking to people.
He was the best.
And it was really a lovely, lovely time.
Those are wonderful memories for me.
[narrator] But dark times are about to engulf this close community.
[screaming]
[Jarda] What are you doing? What?
[narrator] Chiropractor, Janice Morrow, one of Lois's longtime friends
is staying with her while on vacation from Los Angeles.
Hey, cheers.
I want to get a selfie.
[Janice] Every break, pretty much, I went back
and stayed with her for two to three weeks at a time.
-Say cheese. -Cheese.
Janice looked at Lois like a second mom.
-Let's go see Jarda. -Yeah.
I want a hot-dog this time.
-Jarda. -Hello. Hello.
-Love the hat. -Thank you. Thank you.
-Awesome. -You're looking good.
-I want a picture. -No. No. No picture.
No photo.
A simple request triggers a strange outburst.
No, no. I said no photo!
I meant it.
Okay.
[Janice] He didn't like his picture taken at all.
He'd go ballistic if you tried.
He was really private.
Give me the phone.
-I make a picture of you. -Yeah, yeah.
Okay.
-It's good, okay. -Yeah.
What's wrong with him?
I've never seen him like this.
[laughing]
-That was a nice party. -It was.
I salute you, Jarda.
King of the grill.
Thank you very much.
Jarda, I said no smoking.
Put it away.
I'm sorry.
[narrator] Even here in paradise...
[phone rings]
...things can suddenly fall apart.
-Hello. -[Janice] Lois's mother got sick.
She was in her 90's.
What hospital is she in?
And as she was progressively getting worse...
[narrator] Lois's mother lives in San Diego.
[Janice] She adored her mom.
[narrator] There's no question Lois has to go to her immediately.
You go.
I take care of everything.
Thank you, Jarda.
[narrator] She flies back to the mainland
with no idea how long
she will be gone.
[Janice] So, Lois moved to San Di ego.
I think she expected to be there about six months,
to a year.
[narrator] With his landlord away and Janice now back home in LA,
Jarda is alone and in charge of the house.
[Janice] She liked knowing he was there.
Because he could take care of the yard, send her her mail,
or if anything came up he could just take care of it.
[narrator] As months go by, Jarda's care-taking begins to extend
beyond the house to the entire neighborhood.
Especially when he thinks it's being invaded.
[David] Tourists would walk from Waikiki,
and there trying to get the lookout overlooking this
Diamond Head, all the surf below.
So, there's always these tourists
walking through the neighborhood.
Hey. What are you doing?
In Jarda's mind, I believe he visualized
himself as the neighborhood watchman
who was going to protect the entire
neighborhood from strangers.
No.
And especially tourists.
Erase them now.
[Janice] He would walk up to the tourist
and demand that they erase those photographs.
Go.
They are watching us.
Go. Go. Go. Go. Go. Go. Now.
[narrator] Friend and close neighbor, Stephany Sofos,
tries to help.
Is everything okay, Jarda?
I said, "Why are you doing that?
They are not hurting you. Why are you doing that?"
[narrator] Jarda gives an alarming answer.
He said they are KGB. They are following me.
They are watching me.
The KGB is watching every move you make.
Jarda, they are just tourists.
[narrator] To the residents of Diamond Head,
the notion of KGB spies is absurd.
But Jarda has a dramatic history.
[Stephany] You have to understand Jarda,
in that he was born in the Czech Republic.
And he went into the Czech army.
He didn't want to be in the communist country anymore and he escaped.
And he went to Germany and asked for asylum to America.
[narrator] In his adopted country, the ex-pat remains
haunted by old ghosts.
You have to calm down.
[narrator] And there's something else stoking his anger.
I lost my job at the condo.
What? Oh, I'm so sorry.
[Stephany] He was fired from that job because he got very
gruff with a couple of owners.
He was very rude, he was "Rar, rar, rar, rar."
He would just bark to them in his rough English
and people didn't like that and they fired him.
The KGB is behind this, too.
I know it.
[narrator] There's no way to convince Jarda
he is not being monitored.
[Stephany] He was really getting a little bit sketchy.
But it was manageable.
I said, "Jarda, no one is here to hurt you.
No one cares."
[narrator] As time goes on, the handyman throws himself
deeper into his work on Lois's home.
[Stephany] He didn't have a job. He was home all day.
It was an historic house, so it needed a lot of work.
[narrator] Throughout it all, Jarda becomes increasingly obsessed
with keeping trespassers out of the neighborhood.
Hey. You have no business being here.
[Rebecca] He would approach cars with people just
parked on the street.
And pretty much be aggressive and asking
what are they doing there.
You have no business here. You go. You go.
You have no business here.
Jarda, come on. That's my electrician.
I have no choice.
[narrator] The residents of Diamond Head wonder if Jarda could be
inflicted with PTSD from his time in the Czech army.
But whatever is fueling his paranoia,
this once happy community is
about to become a living hell.
So, that's when it really went south.
Everybody eventually became scared of him.
-Leave us alone. Please. -[Jarda] You go away.
[narrator] With Lois Cain far from her Honolulu home,
Jarda Hanel's paranoia grows more intense.
[Rebecca] He put cameras up.
He thought people were spying on him.
[Janice] There were cameras on the porch, down the driveway,
up to the side stairs of the kitchen there was cameras there.
There was cameras at the bottom of the driveway.
He had cameras pointing everywhere.
You could imagine sitting in his man cave downstairs
watching these cameras, waiting for them
to come at him.
[Stephany] Jarda would stay at home and watch his security cameras.
I thought when I saw all this that, "Oh, this is not good.
This is not going to end well."
[narrator] Jarda's not just keeping watch
on tourists passing through.
For some inexplicable reason,
he has now set his sights on his own neighbors.
Like Warren Daniel, right next door.
Jarda, what are you doing?
There was a particular incident
when Warren said that Jarda was spying on him.
I see you.
[Janice] Their houses were super close, so if I was Warren, I wouldn't
want all these cameras pointing at me.
I'm asking you to please just turn your cameras
-away from my house. -No. It is necessary.
You understand?
I have young daughters.
And I have to monitor my property.
You see, you are on my side now.
[Janice] The longer he stayed at Lois's he became kind of territorial,
like it was his house.
He could be very intimidating.
[narrator] All too soon the homes many cameras aren't enough to make
Jarda feel safe.
Now he needs to roam far and wide
in search of threats.
[Rebecca] He would have these Google Glasses on, and then these big
sunglasses in front of them to kind of hide them.
But you can see him managing it, taking video.
It was really odd to see Jarda walking
around the neighborhood like that.
[narrator] The former military man goes after any tourist
strolling through the scenic streets.
Hey. Hey. Hey.
Why are you spying here?
You go away. Go away.
[narrator] And he keeps building up his arsenal of gadgets.
[David] It made me crazy.
He'd have his GoPro either clipped to his shirt,
or a little mount on his hat or carrying it.
He'd always have cameras on.
[narrator] As tensions grow in the neighborhood...
Yes. Yes, of course, Lois.
[narrator] Lois remains on the mainland,
tending her ailing mother.
[Janice] She just really wanted to take care of her ma,
so Lois just ended up staying in San Diego to help.
Bye-bye, Lois. Bye-bye.
[narrator] Even if Lois was here, it's unlikely
she'd see a problem.
She would protect him and when people criticized him
she will defend him no matter what.
[narrator] But defending Jarda is going to get harder and harder.
On one occasion, Warren Daniel
finds some of his plants
have been hacked to pieces.
[Stephany] I can tell you that the Jarda didn't like his neighbors
on both sides.
He didn't like Warren Daniel.
But that was between them.
[narrator] To protect himself, Warren has
started documenting Jarda's
trail of harassment.
But that turns out to be like throwing a match on gasoline.
How dare you take photos? No. No photos.
He really went crazy that Warren had come down
and taken photos.
You do not take photos. My property.
Give me that camera.
Easy. Easy.
He ended up shoving Mr. Daniels into a tree.
No take pictures!
[narrator] The neighborhood eccentric has just crossed the line.
Jaroslav Hanel is charged with third-degree assault.
[Janice] I don't know if they were provoking each other, but
Warren said that Jarda pushed him, broke his shoulder.
[David] He had been attacked.
He had been confronted numerous times.
Destroyed plants, harassing workers.
Then he filed a restraining order.
[narrator] Warren's TRO, or temporary restraining order,
states that Jarda has to stay off his property
and is not allowed to contact,
threaten, or harass him.
Yet even after the incident,
Jarda still hasn't burned all his bridges.
[Rebecca] I think the neighbors were more sympathetic to Jarda,
because he was a caretaker living there
and Warren is a very successful real estate agent
in town and maybe people just thought like he was some
rich guy in the neighborhood picking on Jarda.
[narrator] Still in San Diego, Lois does not intervene.
[Janice] She did feel bad for the neighbors, you know, that they
were having to deal with all this.
But here she is taking care of her mom.
I think it was just so overwhelming for her.
[narrator] Eventually, the assault charges
against Jarda are dismissed.
Everyone has to keep living side-by-side.
Come get the ball.
When Jarda brings new friend Butch into his life,
neighbors hope you he'll finally calm down.
He would go from morning till evening with that dog.
They would play in the park.
They would be on the beach.
They did everything together.
[narrator] With Butch in the picture,
Jarda seems happier than he has in ages.
But he doesn't forget the neighbor who filed
a restraining order against him.
[David] All of a sudden there's Jarda with his dog,
running right up to them.
He would throw the ball right by these people
so the dog would run right up to them.
Jarda, leave us alone, please.
[narrator] Jarda finds inventive ways to respect the letter
but not the spirit of the injunction.
[David] One of the most egregious examples of Mr. Hanel's
fixation on just harassing Mr. Daniel
was that he had this little platform and he put a barbecue on top of it
and fill that barbecue with wet leaves and lighter fluid
and would light it so that this billowing smoke would
just come into the Daniel's house, the property,
and everything else.
Jarda, stop.
This is intimidation.
It is perfectly legal.
[David] That's just one example of the kind of thing
we had to go back to court for.
[narrator] When Warren Daniel is granted amendments to his TRO,
Jarda is incensed by the new restrictions.
[David] And the judge basically said, "You can't do this smoke,
the dog must be under a leash,
security cameras cannot be pointed at Warren's house,
and then he cannot be filming with his own GoPro
in the area in front of the houses.
[narrator] Jarda keeps his distance from Warren
and finds a new obsession in the neighborhood.
Rebecca Atkinson.
[Rebecca] I would always be
walking down the street
and I'd be texting or playing a game on my phone.
He didn't like that I had a phone in my hand
because he felt like that was me recording him.
No one could have imagined this thing happening.
I'm begging you, leave me alone.
[narrator] Rebecca Atkinson lives down the street from Jarda Hanel.
But for reasons unknown, he suddenly considers her
a security threat.
[Stephany] Becca's been there for about 20 years.
As long as I have.
And she was being watched by him.
You were taking photos of my house.
-Why? -I didn't.
Can you stop, please?
-No. -I'll call the police.
I don't care. I am not breaking the law.
[Rebecca] So, he just started videoing and taking pictures
and he started to put the camera right in front of my face.
And Jen, who lives across the street saw him,
and she called out, "Jarda, what are you doing?
She's your neighbor."
Jarda. Hey. Rebecca lives here.
-Jarda, put that down now. -She is KGB.
She is watching my house.
-No, she's not. -Yes, she is.
-Jarda, she lives there. -No.
-Jarda, come on. -I know this woman is KGB.
-Jarda. -She is KGB.
No.
[Rebecca] He just kept doing it.
I just kept trying to avoid him,
but it was really difficult.
Please, I'm begging you.
Leave me alone.
[Stephany] He was going up into her house
taking pictures of her constantly.
I'm calling the police.
[Rebecca] It became clear that I really needed the law on my side,
because I couldn't do anything.
It's my neighbor. He won't leave me alone. He is following me.
As a woman, I felt just horrible
and I just wondered what is he doing with these pictures?
He's watching me right now. I'm in my car.
Is he posting them all on his wall like a crazy person?
What if he is x-ing out my eyes or my face?
Or he's just like being obsessed with me?
Bloody KGB.
[narrator] People in the neighborhood are sympathetic to Rebecca,
but not exactly supportive.
[Rebecca] All the neighbors that I talk to, including Lois, they all
kind of had the same thing about him being harmless.
They just kind of accepted his behavior as very odd
and not nice and thinking it wouldn't go any further,
so I actually moved towards getting a restraining order.
[narrator] Jarda is careful in how he stalks Rebecca.
He has never threatened or physically assaulted her,
so the court denies her request to rein him in.
Taking my picture on a public sidewalk in public places was
totally illegal.
But the judge and the attorneys had
the idea of signing a gentleman's agreement that
listed about 12 different things and it
included not walking on the sidewalk in front
of each other's homes,
not taking each other's pictures or video,
basically staying away from each other.
[narrator] Jarda signs the agreement, but he doesn't honor it.
And Rebecca's nightmare just gets worse.
He would stand in the middle of the road,
so he wasn't on the sidewalk.
Sometimes I just felt so defeated about it
I couldn't do anything about it.
[narrator] Lois Cain's tenant remains the protector of all
he surveys, whether the neighbors like it or not.
In California, Lois's mother passes away,
allowing Lois to finally return home to Honolulu.
But not to any peace and quiet.
Please, you have to do something.
You don't know him like I do.
You've no idea what he's done.
My daughters are afraid to leave the house.
[Janice] I think she felt when they were complaining
about Jarda that they were making more of it than it was.
Maybe if you left him alone.
[Janice] I think that Lois felt
that Warren was exacerbating
the situation with Jarda by getting
that restraining order.
He's a good boy.
[narrator] The conflict is locked in stalemate.
Then Jarda is struck by tragedy.
His beloved Butch dies.
Utterly distraught, Jarda wants his best friend mourned
and honored by the neighborhood.
[Stephany] He built the coffin for the dog
and he had the coffin
and the dog on the front yard of the house
so that people could go by and mourn his dog.
That's how much he loved that dog.
[narrator] Some say losing Butch was the final straw for Jarda.
[Stephany] Butch was the only thing keeping him
in touch with reality.
And after he died he just went into solitude and darkness.
And he got more and more dark.
I'm sorry.
I really am.
Goodbye my Butch.
[Stephany] And after the fourth day he started to smell
and he wouldn't remove it so Lois called the people
who take animals and they took the dog.
[narrator] In the midst of Jarda's loss, Janice Morrow
makes one of her yearly visits from the mainland.
He was such a good dog.
-You see. -Yeah.
On this trip, Janice has more pressing
concerns to discuss with her old friend.
I wanted to ask you something.
[Janice] I was in a store that got robbed.
I was held at gunpoint.
I got scared and I started thinking maybe
I should get a gun.
And so I was asking him questions about guns.
What kind of gun should I get?
Maybe a shotgun.
Would you think of this?
Heavy.
So, he pulled out a few guns and he showed me
he collected machetes.
And what you think of this?
And then he pulled out a grenade.
I thought it was strange.
I was like, "Is that real?"
Boom. [cackling]
Janice has no idea Jarda's stash of weapons is illegal.
[David] These guns are not registered.
Under the restraining order, he was
prohibited under federal law from having a weapon.
[Janice] Lois never mentioned, you know, Jarda having guns,
or weapons, or anything.
So, I don't think she ever thought about it.
She felt that he was harmless.
She thought he was eccentric and, you know,
a little bit paranoid.
[narrator] But for many neighbors, Jarda has long surpassed
eccentric and become something much worse.
[Rebecca] He started doing all these other random things to me,
like chasing my car on foot.
Why you're spying here?
I never dreamed that he would be this violent.
Hey!
We're done.
You are going to arrest me?
[narrator] As Jarda Hanel's paranoia increases,
the stress on his victims is unbearable.
[Rebecca] My heart was pounding and I felt very violated
and I wasn't sure how you can always avoid him
if he is around the neighborhood, too.
[David] Warren couldn't even go
check his mail without kind of
walking a little side route there
and peering around the corner
to see if Jarda's hiding there.
When you have that level
of fear/concern/being freaked out
by the strange man next door where you can't
get your mail without having a stressful occurrence
every single time.
That takes an emotional toll on you.
[narrator] When Warren Daniel's temporary
restraining order expires
and Jarda shows no signs of letting up
he joins forces with Rebecca Atkinson.
[Rebecca] We're just at a loss.
And he said, "Okay, why don't we use the same attorney
and let's work on this together?"
Warren and Rebecca submit new filings
and the court grants both new temporary restraining orders.
[Rebecca] And they finally gave me the TRO,
so he would have to stay away from me.
He wasn't allowed to have firearms.
He wasn't allowed to take my picture or video anymore.
[narrator] The courts can compel Jarda to changes ways,
but they can't change his state of mind.
[Stephany] His behavior, if anything, just got more dark.
He became more of a recluse.
He just stayed in that house and he watched those cameras.
[narrator] And now, there's something else
stirring up this toxic mix.
[Stephany] Jarda had shoulder surgery
for his rotator cuff, so he had a busted shoulder
and they were giving him painkillers.
But he was also drinking.
That's a bad combination, drinking and painkillers.
You're in pain.
You're drinking.
You are given some drugs.
And you're angry.
-[officer] Did you call 911? -I did.
[narrator] Lashing out at his enemies,
Jarda makes a series of drunken 911 calls
complaining about the Daniel family.
-Over there. -[officer] I just came from there, there's nobody there.
-Pardon me. -I just came from there, there's nobody there.
[officer 2] Sir, we checked the area.
[Jarda] You did.
[officer 2] We went over there,
we checked it, and it's fine.
[Jarda] You are going to arrest me?
-Well, go on. -Not necessary.
[officer 2] He's gotten naked.
[officer] You are drunk right now.
You are completely drunk right now.
[officer 3] You have broken the law.
[Jarda] I broke the law. What kind of law?
[officer 3] Misuse of 911. So, we are going to cite you.
[Rebecca] He kept calling 911 over and over again.
And at that point, they arrested him
for obstructing justice.
[narrator] Once again,
Lois rescues Jarda from trouble.
Yet, even this kindhearted soul
is starting to reach her limit.
[Janice Morrow] She had even gone to court for him.
It's so expensive, and it's so time-consuming
and it was just draining her physically.
Their relationship went south because she was just getting
constant emails and calls and having to deal with it.
[Stephany] She was more concerned that
some of the neighbors were threatening to sue her.
She had the lawyers sending her
letters that they were going to sue her
and her a house If she didn't do something about Jarda.
[narrator] In the midst of all this stress,
Lois's home life gets even more complicated.
Hey, Lois.
Her friend Gisela King moves in,
with her son and husband
while they are looking for a permanent home.
[Janice] They asked many people in the neighborhood if they could live with them.
No one else said yes except for Lois.
All right. Let's go inside.
[Stephany] The Kings were living upstairs,
Jarda was living downstairs,
and Lois was reduced to one bedroom in her own house.
And so, she wanted to have her house back.
It just was escalating more and more issues.
[narrator] The breaking point for Lois
is triggered by a minor incident.
[Janice] She didn't like smoking at her house.
And one time she was upstairs and she smelt smoke
and she went down and told them to put a cigarette out.
I said no smoking, Jarda.
Whatever.
[Jarda] Hey!
[Janice] And then he just got another one
and lit up again like,
"You are not telling me what to do. FU"
And that's when she said, "That's it.
-You are out of here." -You have 30 days to move out.
I mean it.
You're gone.
[narrator] Easy to say, not so easy to do.
Jarda's departure date gets closer and closer.
Everyone hopes it will bring peace
back to the neighborhood.
[Janice] Everybody thought he was moving out
because he had been moving boxes.
So, Lois really thought he was going to leave.
[narrator] But when moving day arrives,
Lois finds his living area barricaded shut.
[Janice] And he completely locked her out.
So, that just turned into a war.
-Jarda! -Go away!
I'm not leaving.
I'll evict you. Do you want that?
[Jarda] You want to kick me out.
Do it.
[Janice] She was angry and frustrated.
[narrator] Pushed to her limit,
Louis finally hires an eviction lawyer.
When Janice Morrow flies in from California
two weeks later, Jarda is still bunkered in.
Lois.
And now, he's locked Lois out of her basement office.
[Janice] Easy.
[Janice] And she was in the process
of crawling through the window
and I was like, "What's going on?"
My gosh. Are you okay?
-Are you? -Yes.
Thank you.
[Janice] It was a horrific situation.
I thought she'd get hurt with her bad heart,
that she'd fall, break a hip.
Or the window would slam on her.
That basically he'd trap her.
[narrator] The courts grant Lois a hearing
in her eviction request.
And Jarda is ordered to appear
before a magistrate.
Are you sure that he's going to go?
He has nowhere to live.
[Stephany] I said, "He's up to something.
He doesn't have any place to go.
He's going to be homeless."
I'm sure.
He'll go.
[Stephany] He was getting desperate.
And when people are desperate, they do desperate things.
I said, "I'm worried about you."
It'll be fine.
[Stephany] "Don't worry about me. Don't worry about me.
It's all taken care of. Everything will be fine."
[narrator] But Lois is dead wrong.
It's a quiet Sunday morning on Hibiscus Drive.
[Stephany] I usually walk the dogs between seven
and eight in the morning.
That particular day was so cool and it was so comfortable
and the bed was so cozy I just didn't want to get out of bed.
[Janice] I left the house at 8:30, I walked down to Waikiki,
um, went to do yoga.
[narrator] As usual, Jarda is at his monitoring station
and Lois is at home.
Jarda's barricade is gone
and she heads down to the basement.
[Janice] It probably was to do laundry.
I mean, she had to do her laundry down there.
[narrator] This will prove to be a tragic mistake.
[Lois] Jarda.
Jarda.
Something snapped in Jarda. Something snapped.
Jarda! [screaming]
-[shovel clangs] -[gunshot]
[narrator] On this peaceful Sunday morning in Honolulu
upstairs tenant Gisela King hears a terrible sound
coming from the basement of Lois Cain's home.
-[Lois screaming] -[shovel clangs]
Gisela King heard some type of noise,
like a scream or a fighting.
[Jarda] It was my house, too.
Jarda!
[Janice] She just had a bad feeling.
She turned around and she heard like a... [gasps]
Like a gasp or something.
[Lois gasping]
Then she hears again... [makes groaning sound]
Lois.
[narrator] Gisela has no idea that Jarda Hanel has brutally attacked
Lois and he has no plans to stop.
[Stephany] And then she stepped outside,
she was four feet from the door
and she starts to call 911 on her phone.
[Jarda growling]
[Gisela screaming]
[Gisela] No! [screams]
[Stephany] He stabs her in her left breast, in her stomach,
and on her legs.
-[Jarda growls] -[screaming]
Please, someone help!
There was blood everywhere.
[Gisela sobbing]
[Gisela] Oh, my God.
[Gisela sobbing]
I'm here to help.
[narrator] Then, a lucky break.
Ian Felix, an army veteran happens to be walking by.
I'll take care of this, all right.
I saw Gisela was on the ground and she's bleeding.
She had an injury in the head.
It was, um, a big gash.
[narrator] Stephany Sofos,
and Jen Tema have also heard Gisela's screams.
[Ian] So, I immediately asked if anyone has a first-aid,
because I'd been in combat,
I have training for stabbing, bleeding and all that.
[Ian] Who did this?
-[Gisela sobbing] Jarda. -Where is he?
[narrator] Back inside, Jarda resumes
his horrific assault on his friend and protector.
[screaming]
-[siren wailing] -[panting]
[Stephany] And that's when the police officers
started coming.
[narrator] Honolulu PD officers
Tiffany Enriquez and Kaulike Kalama
are thrust into the chaos.
He's inside, officers.
[narrator] They are walking directly into a trap.
[Janice] He would have seen their every move
because there were cameras everywhere.
Mr. Hanel.
[Janice] Something just flipped his switch that day.
Let's talk.
[Janice] He decided that was the day
he was gonna take everybody out with him.
Mr. Hanel.
All of a sudden, you hear that "boom."
[gunshot]
I will never forget that sound.
[narrator] Both officers are struck at close range.
Jarda again flees to the basement.
And then, all hell broke loose.
It became a war zone.
"Get down. Get down. Get down. Officer down.
Get down. Run. Take cover. Take cover."
[ambulance siren wailing]
[narrator] Enriquez and Kalama are pulled from the garden
and rushed to hospital.
Warren immediately runs and gets the police's attention
to make sure they understand.
"Hey, you guys just can't go down there,
because he's got security cameras everywhere."
[narrator] Jarda may be cornered,
but he still has one last deadly card to play.
At that point, I think he believed
it was the end for him.
[breathing heavily]
And when the fire started, I hide behind the wall.
Because I'm thinking Jarda is going to try
and kill as many people as he can in a blaze of glory.
[officer] Hey, get away now,
in case this house goes up.
Watch that left side of the house.
The house is completely engulfed.
On the makai side, makai. [speaking indistinctly]
[woman] Oh, my God.
[officer] Hold your position. Pull back so you can see.
Pull back so you can see if this guy leaves the house.
[bullets firing]
[David] Next thing you know, the fire is going off
and bullets are exploding everywhere probably because
Jarda had a stash of ammunition
in there that started blowing off constantly.
With all these bullets going off,
the firemen couldn't do their job.
-[woman] It's getting intense. -[officer] Ma'am, I want you to move from the stairs.
[woman] I'm going now.
[officer] Go up as high as you can.
If somebody's at this house, go ahead and ask them to let you in.
-Okay. -[Rebecca] It just was shocking.
I couldn't understand why the firetrucks
weren't coming in,
but then I realized there's still an active shooter.
Their lives are at risk.
[woman] They are still looking for the shooter.
[woman 2] Yeah.
[narrator] Soon seven houses are ablaze,
triggering a neighborhood evacuation.
[siren wailing]
[narrator] Janice Morrow learns something has happened
at her friend's home, but is unsure what is going on.
So, I called a friend and said, "Is that Lois's house?"
And she said, "Yes. We are all at the park.
It is Lois's house. Jarda burned down her house.
And no one has seen Lois." So, I kind of just broke.
I just felt in my heart, at that moment,
I just knew right away she was dead.
[narrator] When finally cleared to go in,
firefighters confront a terrifying inferno.
The devastation is beyond belief.
The remains of Lois Cain
are found in her charred basement.
Jarda Hanel's remains are also recovered.
[panting]
Gisela King survives his frightening attack.
But Officers Tiffany Enriquez and Kaulike Kalama
die from their wounds.
God bless those two officers that died for us.
They came to help us
and they gave the ultimate sacrifice.
[Janice] Lois was very, very loving and I know
she'd be devastated to know these police officers
were killed and everyone's homes...
I know she would be sorry that she didn't act sooner.
But it might have just been fear.
Just 100% fear.
[David] I called up Warren
to check on how he was doing, and he said,
"My house is gone and all my possessions.
But it's nothing compared to these families of these officers.
You, know, Dave, it's crazy. It's crazy."
[Rebecca] I'm very lucky that my house was okay
and I was okay,
and I've since seen my neighbors that are starting
the rebuild process,
so that's starting to happen which is nice to see.
[Stephany] We'll never bring back people
and we'll never bring back what we loved,
which was an innocence of having all of us together
and trusting each other.