1 00:00:01,000 --> 00:00:02,960 Australia's best days are ahead of us... 2 00:00:02,960 --> 00:00:04,720 We live in the best country in the world... 3 00:00:04,720 --> 00:00:06,120 No asterisks, no footnotes... 4 00:00:06,120 --> 00:00:07,560 From road to rail and in the air... 5 00:00:07,560 --> 00:00:09,160 We are in the age of infrastructure... 6 00:00:09,160 --> 00:00:10,320 The dawn of a new era... 7 00:00:10,320 --> 00:00:12,400 The great Australian dream... To build a better future... 8 00:00:12,400 --> 00:00:13,400 Record investments. 9 00:00:13,400 --> 00:00:15,400 We're spending more than any government has ever spent... 10 00:00:15,400 --> 00:00:17,200 Money splashed around... Splash more cash... 11 00:00:17,200 --> 00:00:18,480 The cash splash... The cash splash... 12 00:00:18,480 --> 00:00:19,800 It's big money in anyone's language... 13 00:00:19,800 --> 00:00:21,800 This is a nation-building... Nation building... 14 00:00:21,800 --> 00:00:23,200 Nation building... Nation building... 15 00:00:23,200 --> 00:00:24,640 Nation building... 16 00:00:25,840 --> 00:00:28,080 WOMAN: (ON RADIO) It has to be like two years since they started. 17 00:00:28,080 --> 00:00:29,920 MAN: This is the Bendigo Rail link? Yeah. 18 00:00:29,920 --> 00:00:31,520 For something that's supposed to be high speed, 19 00:00:31,520 --> 00:00:32,840 they're going bloody slow. 20 00:00:32,840 --> 00:00:35,160 Thanks, Jill. More calls after the break. 21 00:00:35,160 --> 00:00:37,240 Plus our secret sound! (RIPPING NOISE) 22 00:00:37,240 --> 00:00:39,200 So, thoughts? 23 00:00:39,200 --> 00:00:41,240 I reckon it's sticky tape. One caller? 24 00:00:41,240 --> 00:00:43,040 I could play you a dozen. They're not happy. 25 00:00:43,040 --> 00:00:45,280 It's talkback radio. No-one's happy. Socials are even worse. 26 00:00:45,280 --> 00:00:46,840 We don't need to hear someone's tweets. 27 00:00:46,840 --> 00:00:50,320 Beg to differ. This rail upgrade of yours is really dragging on. 28 00:00:50,320 --> 00:00:51,400 First, not mine. 29 00:00:51,400 --> 00:00:52,640 Second, it's a major project. 30 00:00:52,640 --> 00:00:55,120 152km of rail has to be upgraded. 31 00:00:55,120 --> 00:00:57,160 We've lost Jill. Is this coming from the minister? 32 00:00:57,160 --> 00:00:59,200 He's concerned about not delivering on a promise. 33 00:00:59,200 --> 00:01:01,120 The construction authority IS delivering, 34 00:01:01,120 --> 00:01:02,240 but these things take time. 35 00:01:02,240 --> 00:01:05,600 Is there something the minister could do now to show progress? 36 00:01:05,600 --> 00:01:07,760 Such as? Could he turn the first sod? 37 00:01:07,760 --> 00:01:08,880 He did that three years ago. 38 00:01:08,880 --> 00:01:09,960 The second sod? 39 00:01:11,240 --> 00:01:13,120 We'll put the first one back. Here's an idea, Rhonda. 40 00:01:13,120 --> 00:01:14,800 How about we let everyone just finish the thing? 41 00:01:14,800 --> 00:01:16,480 How long? 18 months. 42 00:01:16,480 --> 00:01:18,640 Jill's back on line one and you know what she says? 43 00:01:18,640 --> 00:01:19,640 Sticky tape. 44 00:01:19,640 --> 00:01:20,720 "Too slow." 45 00:01:25,040 --> 00:01:26,360 Ash, have you got a mo... 46 00:01:26,360 --> 00:01:28,320 When did you get that? Picked it up yesterday. 47 00:01:28,320 --> 00:01:30,200 Oh. Is it good? Fantastic. 48 00:01:30,200 --> 00:01:31,920 10 minutes to work. No parking problems. 49 00:01:31,920 --> 00:01:33,560 I'm getting fit. How are you getting fit? 50 00:01:33,560 --> 00:01:35,240 It's got a motor. I'm standing up. 51 00:01:35,240 --> 00:01:36,720 Core strength. Right. 52 00:01:36,720 --> 00:01:38,240 Have you got a moment to have a look at this? 53 00:01:38,240 --> 00:01:39,320 It's our latest bank statement. 54 00:01:39,320 --> 00:01:41,480 This figure here, 6.99. 55 00:01:41,480 --> 00:01:42,480 What's it for? 56 00:01:42,480 --> 00:01:43,840 That's the thing. I can't work it out. 57 00:01:43,840 --> 00:01:44,840 Is it a one-off? No. 58 00:01:44,840 --> 00:01:46,080 It appears to be monthly. Hmm. 59 00:01:46,080 --> 00:01:47,400 That happened to my sister. 60 00:01:47,400 --> 00:01:49,520 Someone from overseas was taking like $10 61 00:01:49,520 --> 00:01:51,160 out of her account every month. 62 00:01:51,160 --> 00:01:52,960 In the end, she had to get the bank to block it. 63 00:01:52,960 --> 00:01:53,960 Was it hackers? 64 00:01:53,960 --> 00:01:56,160 She was sponsoring a child. Just forgot. 65 00:01:56,160 --> 00:01:57,680 Could we be sponsoring a child? 66 00:01:57,680 --> 00:01:58,760 No. 67 00:01:58,760 --> 00:02:00,360 Get on to it. World Vision? 68 00:02:00,360 --> 00:02:01,440 The bank. 69 00:02:01,440 --> 00:02:02,440 In the last five years, 70 00:02:02,440 --> 00:02:05,400 has the nature or scope of your role changed significantly? 71 00:02:05,400 --> 00:02:06,400 No. 72 00:02:06,400 --> 00:02:08,560 Have you been exposed to or in contact with 73 00:02:08,560 --> 00:02:09,920 any hazardous materials? 74 00:02:09,920 --> 00:02:11,560 Does this almond latte count? 75 00:02:11,560 --> 00:02:13,920 In the last 12 months... Seriously, how much more to go? 76 00:02:13,920 --> 00:02:15,440 About six. Questions? 77 00:02:15,440 --> 00:02:16,440 Pages. What? 78 00:02:16,440 --> 00:02:20,640 And you have to answer every one fully, truthfully and accurately. 79 00:02:20,640 --> 00:02:22,360 So what's wrong with my current insurance policy? 80 00:02:22,360 --> 00:02:25,280 It's in your contract. You have to update it every five years. 81 00:02:25,280 --> 00:02:27,040 Keep going. In the last 12 months, 82 00:02:27,040 --> 00:02:29,240 have you been required to work with firearms, explosives, 83 00:02:29,240 --> 00:02:31,640 radioactive materials, incendiary devices, 84 00:02:31,640 --> 00:02:33,680 or other life-endangering equipment? 85 00:02:33,680 --> 00:02:35,720 No. What about our team-building day? 86 00:02:35,720 --> 00:02:37,120 That was paintballing. You got a bruise. 87 00:02:37,120 --> 00:02:39,280 Really? I better tick 'haematoma'. 88 00:02:39,280 --> 00:02:41,120 Oh! Nat? Yeah? 89 00:02:41,120 --> 00:02:42,920 Beverly needs to see you now. 90 00:02:42,920 --> 00:02:44,200 Why? Not sure. 91 00:02:44,200 --> 00:02:45,200 In the pod. 92 00:02:46,760 --> 00:02:49,040 What's Beverly doing? No, actually, let's keep going. 93 00:02:49,040 --> 00:02:51,400 Beverly. Rhonda. 94 00:02:51,400 --> 00:02:52,760 Ah. Please, have a seat. 95 00:02:52,760 --> 00:02:54,120 RHONDA: We've got a bit of a disaster. 96 00:02:54,120 --> 00:02:55,880 Uh...got a bit of an issue. 97 00:02:55,880 --> 00:02:58,040 She said disaster. Nothing we can't handle. 98 00:02:58,040 --> 00:03:00,040 We've got people and processes in place, 99 00:03:00,040 --> 00:03:02,760 and I'm confident of finding a satisfactory outcome. 100 00:03:02,760 --> 00:03:04,560 Guys, sorry, I have no idea what you're talking about. 101 00:03:04,560 --> 00:03:06,640 Maybe this will jog your memory. There's your disaster. 102 00:03:07,480 --> 00:03:10,160 That was like six years ago. Still cultural appropriation. 103 00:03:10,160 --> 00:03:11,200 What were you thinking? 104 00:03:11,200 --> 00:03:12,440 It was our office Christmas party. 105 00:03:12,440 --> 00:03:14,480 I was thinking, "How much longer am I stuck here for?" 106 00:03:14,480 --> 00:03:16,400 Let's just put it down to a grave lapse of judgement. 107 00:03:16,400 --> 00:03:17,720 Why are we even talking about this? 108 00:03:17,720 --> 00:03:19,400 Clearly you haven't checked our Twitter feed. 109 00:03:19,400 --> 00:03:20,560 Has someone posted this? 110 00:03:20,560 --> 00:03:22,040 It's been trending since last night. 111 00:03:22,040 --> 00:03:25,880 Various hashtags - dress code, disgrace, public disservice... 112 00:03:25,880 --> 00:03:28,360 Hate crime. Hate... It was a Christmas party. 113 00:03:28,360 --> 00:03:30,800 Mexican themed. Nachos, margaritas. 114 00:03:30,800 --> 00:03:32,600 Your karaoke was Despacito. 115 00:03:32,600 --> 00:03:34,160 OK, Nat. I suggest we sit tight, 116 00:03:34,160 --> 00:03:36,840 monitor the situation over the next 24 hours. 117 00:03:36,840 --> 00:03:39,840 Pray for some sort of natural disaster or celebrity sex tape. 118 00:03:39,840 --> 00:03:42,320 In the meantime, I recommend you stay off social media. 119 00:03:42,320 --> 00:03:43,760 I'm not on social media. 120 00:03:43,760 --> 00:03:45,800 Oh, well...keep your head down. 121 00:03:45,800 --> 00:03:47,800 Preferably not under a sombrero. 122 00:03:57,840 --> 00:03:59,120 Nat. Brad. 123 00:03:59,120 --> 00:04:00,560 Morning, Nat. Ash. 124 00:04:00,560 --> 00:04:02,200 I rang the bank about that monthly charge. 125 00:04:02,200 --> 00:04:04,280 What happened to your fingers? Just a bit of a scrape. 126 00:04:04,280 --> 00:04:05,840 On the E-scooter? Tree branch. 127 00:04:05,840 --> 00:04:08,560 Anyway, I rang the bank and asked them about that 6.99. 128 00:04:08,560 --> 00:04:10,160 They said, "It's nothing to do with us." 129 00:04:10,160 --> 00:04:11,160 What? It's their bank. 130 00:04:11,160 --> 00:04:12,960 But it's an externally authorised payment. 131 00:04:12,960 --> 00:04:15,000 Goes through our credit card. That's ridiculous. 132 00:04:15,000 --> 00:04:17,720 Good news, though. We now have a personal customer services manager. 133 00:04:17,720 --> 00:04:19,320 She'd love to have a chat with you about 134 00:04:19,320 --> 00:04:20,640 "broadening our relationship". 135 00:04:20,640 --> 00:04:22,760 We don't have a relationship. Would you like one? 136 00:04:22,760 --> 00:04:25,080 I'd like to know where that 6.99 is going. 137 00:04:25,080 --> 00:04:26,080 Got it. Ow! 138 00:04:26,080 --> 00:04:28,040 (ON RADIO) For something that's supposed to be high speed, 139 00:04:28,040 --> 00:04:29,600 they're going bloody slow. 140 00:04:29,600 --> 00:04:31,720 Thanks, Jill. More calls after the break. 141 00:04:31,720 --> 00:04:34,800 Plus our secret sound! (RIPPING NOISE) 142 00:04:34,800 --> 00:04:36,920 God knows what's been happening since. 143 00:04:36,920 --> 00:04:38,160 I've been listening. And? 144 00:04:38,160 --> 00:04:39,880 No-one's got it yet. It's jackpotted. 145 00:04:39,880 --> 00:04:41,120 Bryce? Mmm... 146 00:04:41,120 --> 00:04:44,320 So, this rail upgrade of yours... Yeah, not mine. 147 00:04:44,320 --> 00:04:45,680 ..seems to be dragging on. 148 00:04:45,680 --> 00:04:47,040 It's actually on schedule, Bryce. 149 00:04:47,040 --> 00:04:48,480 It was always gonna be a five-year project. 150 00:04:48,480 --> 00:04:50,920 OK. Yeah. So I think I see the problem. 151 00:04:50,920 --> 00:04:53,000 We haven't told the story. 152 00:04:53,000 --> 00:04:56,000 What story? Of this grand endeavour. 153 00:04:56,000 --> 00:04:59,840 A high-speed rail link of city meets country. 154 00:04:59,840 --> 00:05:01,000 Bravo. Yeah. 155 00:05:01,000 --> 00:05:03,560 They said it couldn't be done. Tony said it shouldn't be done. 156 00:05:03,560 --> 00:05:05,360 We had our doubters. Mainly Tony. 157 00:05:05,360 --> 00:05:06,840 That's because the cost/benefit ratio... 158 00:05:06,840 --> 00:05:08,920 But we proved them wrong. 159 00:05:08,920 --> 00:05:10,320 Oh, he's good. 160 00:05:10,320 --> 00:05:11,800 That's the story we need to be telling. 161 00:05:11,800 --> 00:05:12,800 And now we've got a villain. 162 00:05:12,800 --> 00:05:14,560 Yeah, I don't care what story you want to tell, 163 00:05:14,560 --> 00:05:16,560 nothing's going to change the fact that the project 164 00:05:16,560 --> 00:05:18,160 is a year and a half away from completion. 165 00:05:18,160 --> 00:05:19,760 Well, then we just need a new narrative. 166 00:05:19,760 --> 00:05:22,160 No, we just need time. Tony, if things don't speed up, 167 00:05:22,160 --> 00:05:23,960 this could look like a white elephant. 168 00:05:23,960 --> 00:05:25,560 Oh, is that the story? What? 169 00:05:25,560 --> 00:05:27,120 You know, like a kids' story. 170 00:05:27,120 --> 00:05:29,880 "Nobody liked the little white elephant." 171 00:05:30,800 --> 00:05:32,120 Leave it with me. 172 00:05:32,120 --> 00:05:35,360 Any mental health problems? Depression, anxiety...? 173 00:05:35,360 --> 00:05:36,760 No. You look uptight. 174 00:05:36,760 --> 00:05:38,200 Yeah. I just had a meeting with Bryce. 175 00:05:38,200 --> 00:05:40,680 So, no mood disorders or phobias? No. 176 00:05:40,680 --> 00:05:42,960 You don't like coriander. I'm not frightened by it. 177 00:05:42,960 --> 00:05:44,640 So it's a mild phobia? No. 178 00:05:44,640 --> 00:05:47,600 I'll put it down as anxiety-producing herbs. 179 00:05:47,600 --> 00:05:51,360 Any history of bipolar disorder or psychiatric episodes? 180 00:05:51,360 --> 00:05:52,720 No. Eating disorders? 181 00:05:52,720 --> 00:05:54,680 No. Should I mention the coriander? 182 00:05:54,680 --> 00:05:56,720 Sorry to interrupt. Any news? 183 00:05:56,720 --> 00:05:58,440 So we think we found out what happened. 184 00:05:58,440 --> 00:06:00,320 Is this about the photo? Mm-hm. 185 00:06:00,320 --> 00:06:02,920 It popped up on Courtney's Facebook Memories page. 186 00:06:02,920 --> 00:06:04,760 That's linked to a WhatsApp group. 187 00:06:04,760 --> 00:06:07,640 And then someone in a different thread must have taken a screengrab 188 00:06:07,640 --> 00:06:09,080 and then Snapchatted it. 189 00:06:09,080 --> 00:06:11,960 I got photo... Yeah. it's going off on Twitter. 190 00:06:11,960 --> 00:06:13,440 How many people? 56. 191 00:06:13,440 --> 00:06:15,320 Well, that's not so bad. Thousand. 192 00:06:15,320 --> 00:06:16,880 Katie, have you seen anything on Facebook? 193 00:06:16,880 --> 00:06:18,160 My aunty's in Italy. 194 00:06:18,160 --> 00:06:20,040 I meant our Facebook page. 195 00:06:20,040 --> 00:06:21,480 I'll check it out. (PHONE BLEEPS) 196 00:06:21,480 --> 00:06:23,200 And I'd stay off Instagram. 197 00:06:23,200 --> 00:06:25,680 Now you're both looking uptight. 198 00:06:25,680 --> 00:06:27,720 Thanks. I'll let her know. 199 00:06:28,480 --> 00:06:29,800 Nat. Yeah? 200 00:06:30,840 --> 00:06:32,640 You OK? Just a tumble. 201 00:06:32,640 --> 00:06:34,480 Tree root? Tree. I was getting lunch. 202 00:06:34,480 --> 00:06:35,960 I think that scooter might be too dangerous. 203 00:06:35,960 --> 00:06:37,040 I'm just getting used to it. 204 00:06:37,040 --> 00:06:38,800 Anyway, we got a call back from the bank. 205 00:06:38,800 --> 00:06:41,000 Our customer services manager wanted to apologise. 206 00:06:41,000 --> 00:06:42,200 Yeah? She forgot to mention 207 00:06:42,200 --> 00:06:44,320 they're running a seminar on better investing. 208 00:06:44,320 --> 00:06:46,080 She meant to personally invite you. 209 00:06:46,080 --> 00:06:47,920 What about the fee? I think it's free. 210 00:06:47,920 --> 00:06:49,280 The 6.99. 211 00:06:49,280 --> 00:06:50,920 Oh, I'm still chasing that. 212 00:06:52,440 --> 00:06:53,440 Ow. 213 00:07:03,320 --> 00:07:06,280 VOICEOVER: Life is defined by journeys. 214 00:07:06,280 --> 00:07:10,000 Journeys to places we never dreamt we'd be. 215 00:07:10,000 --> 00:07:13,000 Some see nothing but dirt. 216 00:07:13,000 --> 00:07:15,760 Others see horizons. 217 00:07:15,760 --> 00:07:19,040 But our children see the future. 218 00:07:21,680 --> 00:07:23,720 Alright. Thoughts? Questions? 219 00:07:23,720 --> 00:07:25,600 I've got one. What's it for? 220 00:07:25,600 --> 00:07:27,320 It wasn't clear? Aftershave? 221 00:07:27,320 --> 00:07:29,880 Yeah, and is the old bloke supposed to be the kid grown up? 222 00:07:29,880 --> 00:07:32,120 The minister was a little confused about that too. 223 00:07:32,120 --> 00:07:33,480 It's just a thought starter. 224 00:07:33,480 --> 00:07:37,880 Here is another concept that came out of our ideation session. 225 00:07:38,960 --> 00:07:41,320 Huh? (CHUCKLES) What do you think? 226 00:07:41,320 --> 00:07:42,680 Site branding? Mm-hm. 227 00:07:42,680 --> 00:07:45,200 Along the entire length of the new track. 228 00:07:45,200 --> 00:07:47,240 One sign every kilometre. 229 00:07:47,240 --> 00:07:49,440 That's 150km of signage. 230 00:07:49,440 --> 00:07:52,400 It's 150km of hope. 231 00:07:52,400 --> 00:07:54,880 Inspiring people with something they can see. 232 00:07:54,880 --> 00:07:56,160 From a replacement bus. 233 00:07:56,160 --> 00:07:57,800 What are you going to have on those signs? 234 00:07:57,800 --> 00:07:59,000 The old guy and the kid. 235 00:07:59,000 --> 00:08:00,800 We've got a few ideas. 236 00:08:00,800 --> 00:08:01,800 Let's see. 237 00:08:01,800 --> 00:08:03,360 "Getting the job done." 238 00:08:03,360 --> 00:08:04,440 Love it. Mm-hm. 239 00:08:04,440 --> 00:08:06,400 "Full speed ahead." Nice. 240 00:08:06,400 --> 00:08:09,040 How about "All aboard"? Oh, even better. 241 00:08:09,040 --> 00:08:10,360 Thomas the Tank Engine. 242 00:08:10,360 --> 00:08:11,520 You're going to dig this one. 243 00:08:11,520 --> 00:08:14,000 "Fast rail - coming next year." 244 00:08:14,000 --> 00:08:16,000 I'm not sure I'd put a date on it. He hasn't. 245 00:08:16,000 --> 00:08:17,520 It'll always be "next year". 246 00:08:17,520 --> 00:08:19,360 How about... I love this one. 247 00:08:19,360 --> 00:08:23,080 "Imagine - Melbourne to Bendigo in just 30 minutes." 248 00:08:23,080 --> 00:08:25,320 30 minutes? You can't. He said "imagine". 249 00:08:25,320 --> 00:08:27,640 I think Bryce is on the right track. 250 00:08:27,640 --> 00:08:29,040 "Right track"! 251 00:08:29,040 --> 00:08:30,640 That's fire. Really? 252 00:08:30,640 --> 00:08:32,120 We're trying to tell a story. 253 00:08:32,120 --> 00:08:33,880 The Little White Elephant That Could. 254 00:08:33,880 --> 00:08:34,880 What are you doing? 255 00:08:34,880 --> 00:08:36,000 We're trying to build a railway. 256 00:08:36,000 --> 00:08:37,600 We need something now. 257 00:08:37,600 --> 00:08:42,880 "White privilege", "tone deaf", "punching down", "love her lipstick". 258 00:08:42,880 --> 00:08:44,520 It's not looking good. 259 00:08:44,520 --> 00:08:47,880 I was hoping that we could just lie low, starve this thing of oxygen. 260 00:08:47,880 --> 00:08:49,960 So what do we do now? You'll have to apologise. 261 00:08:49,960 --> 00:08:51,400 Seriously? No other option. 262 00:08:51,400 --> 00:08:52,960 But who is actually offended? 263 00:08:52,960 --> 00:08:54,280 Twitter is outraged. 264 00:08:54,280 --> 00:08:55,440 Instagram is livid. 265 00:08:55,440 --> 00:08:56,440 Facebook's furious. 266 00:08:56,440 --> 00:08:58,720 And I think we can assume TikTok is ropeable. 267 00:08:58,720 --> 00:09:00,520 But what about the Mexican community? 268 00:09:00,520 --> 00:09:01,600 What's the connection? 269 00:09:01,600 --> 00:09:02,960 Shouldn't we find out how they feel? 270 00:09:02,960 --> 00:09:04,480 I wouldn't bring them into it. 271 00:09:04,480 --> 00:09:06,000 Aren't we apologising to them? 272 00:09:06,000 --> 00:09:08,080 I think social media is more pressing. 273 00:09:08,080 --> 00:09:09,080 What do I say? 274 00:09:09,080 --> 00:09:11,080 Simple statement expressing regret. 275 00:09:11,080 --> 00:09:13,440 The key is your apology has to be sincere. 276 00:09:13,440 --> 00:09:14,960 Come from the heart. 277 00:09:14,960 --> 00:09:16,080 OK. 278 00:09:16,080 --> 00:09:18,680 I've drafted one for you. 279 00:09:18,680 --> 00:09:20,400 (HOLD MUSIC PLAYS) 280 00:09:20,400 --> 00:09:22,000 MAN: We apologise for this delay. 281 00:09:22,000 --> 00:09:24,480 We know you're busy and appreciate your patience. 282 00:09:24,480 --> 00:09:27,640 One of our friendly customer team members will be with you shortly. 283 00:09:27,640 --> 00:09:29,960 For more information, log on to... 284 00:09:29,960 --> 00:09:31,760 WOMAN: Are you there? Yes. 285 00:09:31,760 --> 00:09:33,160 Thanks for bearing with me. 286 00:09:33,160 --> 00:09:34,760 I've just checked our records. 287 00:09:34,760 --> 00:09:37,360 The debit payment was set by Roger Maxfield. 288 00:09:37,360 --> 00:09:39,560 Oh, yeah, one of our original bookkeepers. 289 00:09:39,560 --> 00:09:43,480 Unfortunately, I need to speak with him before giving details. 290 00:09:43,480 --> 00:09:44,800 He's still here. 291 00:09:44,800 --> 00:09:46,240 I'll just grab him. 292 00:09:46,240 --> 00:09:47,680 Rog! 293 00:09:47,680 --> 00:09:51,480 Mr Maxfield, can you speak to our credit card provider? 294 00:09:51,480 --> 00:09:53,440 G'day. Corker of a day! 295 00:09:53,440 --> 00:09:55,320 Is that Mr Roger Maxfield? 296 00:09:55,320 --> 00:09:56,560 Call me Rog. 297 00:09:56,560 --> 00:10:00,400 Are you happy to authorise Miss Russell to discuss these payments? 298 00:10:00,400 --> 00:10:01,480 Yep, you betcha. 299 00:10:01,480 --> 00:10:02,560 Go for it, sport. 300 00:10:02,560 --> 00:10:05,360 Thank you for that. If you could just put me back to Natalie. 301 00:10:05,360 --> 00:10:07,280 Sure. There you go, darlin'. 302 00:10:08,400 --> 00:10:10,640 Um, so, that 6.99? 303 00:10:10,640 --> 00:10:12,960 It's actually nothing to do with us. 304 00:10:12,960 --> 00:10:14,320 You're our credit card issuer. 305 00:10:14,320 --> 00:10:16,120 But we don't handle periodic payments. 306 00:10:16,120 --> 00:10:18,680 You'll need to contact the billing agency. 307 00:10:18,680 --> 00:10:21,240 Right. Thanks for your time. 308 00:10:21,240 --> 00:10:22,320 This is getting ridiculous. 309 00:10:22,320 --> 00:10:23,760 You still need me? No. 310 00:10:23,760 --> 00:10:25,920 What about Rog? Definitely not. 311 00:10:25,920 --> 00:10:27,560 Argh! 312 00:10:27,560 --> 00:10:28,800 It's sure dragging on. 313 00:10:28,800 --> 00:10:32,240 And with the cost of petrol, we could really do with that train. 314 00:10:32,240 --> 00:10:33,760 MAN: No idea what these clowns are doing, 315 00:10:33,760 --> 00:10:35,400 but we're stuck doing the daily commute. 316 00:10:35,400 --> 00:10:37,400 For all the talk, we're not seeing much action. 317 00:10:37,400 --> 00:10:39,280 It's just another big promise they failed to do. 318 00:10:39,280 --> 00:10:41,280 OK, OK. I think we've seen enough, yeah. 319 00:10:41,280 --> 00:10:42,520 We need to do something. 320 00:10:42,520 --> 00:10:43,560 What about the ad? 321 00:10:43,560 --> 00:10:45,600 Oh, yeah. Was the young child supposed to be the old man? 322 00:10:45,600 --> 00:10:47,160 Minister, it's simple. 323 00:10:47,160 --> 00:10:48,960 People need to hear a story. 324 00:10:48,960 --> 00:10:51,960 And the story is we're getting the job done. 325 00:10:51,960 --> 00:10:55,360 Right. When we launched this thing, there was so much positivity. 326 00:10:55,360 --> 00:10:57,280 Goodwill. Mmm. Like the start of a good book. 327 00:10:57,280 --> 00:10:58,360 And what happened? 328 00:10:58,360 --> 00:11:00,080 This is the challenge with all major projects. 329 00:11:00,080 --> 00:11:02,400 The announcements are always gonna be blue sky, but once you start... 330 00:11:02,400 --> 00:11:05,040 So what you're saying is we need a new announcement. 331 00:11:05,040 --> 00:11:06,920 No, not exac... Some sort of project milestone. 332 00:11:06,920 --> 00:11:09,840 It's 817 days since we started. 333 00:11:09,840 --> 00:11:11,440 I think our story needs a new plot. 334 00:11:11,440 --> 00:11:13,880 Here's the ending - "Project completed". 335 00:11:13,880 --> 00:11:16,640 Now, that has bestseller written all over it. 336 00:11:16,640 --> 00:11:17,840 (CHUCKLES) (OTHERS CHUCKLE) 337 00:11:18,160 --> 00:11:19,360 Very good. 338 00:11:19,360 --> 00:11:21,880 Minister, if I can just explain the timeline that we're... 339 00:11:21,880 --> 00:11:23,760 Oh, and we're back in the remainder bin. 340 00:11:23,760 --> 00:11:24,880 We are on schedule. 341 00:11:24,880 --> 00:11:27,320 We'll have the new track fully laid in the next 12 months. 342 00:11:27,320 --> 00:11:30,160 The first of our Velocita trains are almost ready for testing. 343 00:11:30,160 --> 00:11:31,720 We're ahead of time on the station. Hang on. 344 00:11:31,720 --> 00:11:33,840 What was that about the trains? They're being manufactured. 345 00:11:33,840 --> 00:11:34,880 They're ready to go? No. 346 00:11:34,880 --> 00:11:36,280 You said ready. I heard it too. 347 00:11:36,280 --> 00:11:38,400 Yeah. I said ALMOST ready for testing. 348 00:11:38,400 --> 00:11:40,280 Well, that sounds like a milestone to me. 349 00:11:40,280 --> 00:11:42,760 "The first train makes its epic maiden voyage." 350 00:11:42,760 --> 00:11:43,920 No. What a story. 351 00:11:43,920 --> 00:11:45,840 Yeah, well, it's fiction. But based on true events. 352 00:11:45,840 --> 00:11:48,280 I'd buy it. A real page-turner. 353 00:11:48,280 --> 00:11:50,440 How quickly can you put something together? 354 00:11:50,440 --> 00:11:53,480 Uh... With a train? 355 00:11:53,480 --> 00:11:54,560 Uh... 356 00:11:55,560 --> 00:11:56,680 This is insane. 357 00:11:56,680 --> 00:11:57,840 Just deep, regular breaths. 358 00:11:57,840 --> 00:11:59,840 Are you having a heart attack? No, I'm having a medical. 359 00:11:59,840 --> 00:12:02,280 It's one train. On a line that's yet to be completed. 360 00:12:02,280 --> 00:12:04,000 So find a section that's finished. 361 00:12:04,000 --> 00:12:05,880 We'll get our train to pull into a station, 362 00:12:05,880 --> 00:12:07,880 minister gets off, hardhats and handshakes. 363 00:12:07,880 --> 00:12:09,920 He's happy, media's happy, Jill's happy, 364 00:12:09,920 --> 00:12:11,760 and they all live happily ever after. 365 00:12:11,760 --> 00:12:13,160 Well? Do I get a choice? 366 00:12:13,160 --> 00:12:14,440 Not a Choose Your Own Adventure. 367 00:12:14,440 --> 00:12:15,560 I'll make some calls. 368 00:12:15,560 --> 00:12:16,640 Correct answer. 369 00:12:18,800 --> 00:12:20,280 How am I doing? 370 00:12:20,280 --> 00:12:21,840 Better since she left. 371 00:12:22,840 --> 00:12:23,920 Hang on. 372 00:12:23,920 --> 00:12:25,040 That's the secret sound. 373 00:12:25,040 --> 00:12:26,760 Hey, can you call Doug for me? Uh-huh. 374 00:12:26,760 --> 00:12:27,880 Yeah. 375 00:12:27,880 --> 00:12:30,240 Let him know we need to see him. Yeah, yeah, yeah. 376 00:12:34,480 --> 00:12:35,640 A bit of a breakthrough. 377 00:12:35,640 --> 00:12:37,840 I took this transaction ID from a bank statement 378 00:12:37,840 --> 00:12:39,440 and did a search. 379 00:12:39,440 --> 00:12:41,040 There. NFH. 380 00:12:41,040 --> 00:12:42,600 National Food Holdings. 381 00:12:42,600 --> 00:12:44,600 Who the hell are they? Ah. This is interesting. 382 00:12:44,600 --> 00:12:47,800 The amount first started showing up a few years ago in April. 383 00:12:47,800 --> 00:12:49,360 I went back through our general accounts... 384 00:12:49,360 --> 00:12:50,800 What happened?! Oh, it's nothing. 385 00:12:50,800 --> 00:12:53,200 You're in a knee brace. You've got to stop riding that thing. 386 00:12:53,200 --> 00:12:55,800 I wasn't riding. I tripped over the charging cord. 387 00:12:55,800 --> 00:12:56,800 Take a look. 388 00:12:56,800 --> 00:12:59,360 It was the same month we got our new vending machines. 389 00:12:59,360 --> 00:13:00,800 Do you think it's something to do with them? 390 00:13:00,800 --> 00:13:01,800 Yes. Great. Give them a call. 391 00:13:01,800 --> 00:13:03,720 Get rid of the fee. I did. 392 00:13:03,720 --> 00:13:05,320 And? They said their billing charges 393 00:13:05,320 --> 00:13:07,360 are outsourced to a third-party agency 394 00:13:07,360 --> 00:13:09,280 and that it's... "Nothing to do with us". 395 00:13:09,280 --> 00:13:11,560 Then why are you smiling? Not sure. 396 00:13:11,560 --> 00:13:13,600 Could be the pain medication. 397 00:13:15,560 --> 00:13:17,280 TONY: Thanks for taking the time, by the way, Doug. 398 00:13:17,280 --> 00:13:18,720 Sure. Everything alright? Yeah, yeah. 399 00:13:18,720 --> 00:13:20,360 Just a quick query on the regional rail line. 400 00:13:20,360 --> 00:13:22,160 This section here... Is there a problem? 401 00:13:22,160 --> 00:13:23,640 No, no, I just want to check on something. 402 00:13:23,640 --> 00:13:26,040 You've completed the upgrade to the track on this section? 403 00:13:26,040 --> 00:13:27,560 Pretty much. Woodend to Kyneton. 404 00:13:27,560 --> 00:13:30,400 So if we wanted to get a locomotive to go from... 405 00:13:30,400 --> 00:13:33,200 Sorry - when are we talking? Now-ish. 406 00:13:33,200 --> 00:13:34,800 You want to start services? Limited. 407 00:13:34,800 --> 00:13:35,800 It's not finished. 408 00:13:35,800 --> 00:13:37,080 Yeah, it is from there to there. 409 00:13:37,080 --> 00:13:40,120 Right. How many trains a day? One. 410 00:13:40,120 --> 00:13:41,560 How many days a week? Just one. 411 00:13:41,560 --> 00:13:42,840 One train a week? 412 00:13:42,840 --> 00:13:44,840 No, just one train, once, one way. 413 00:13:44,840 --> 00:13:47,000 Who's going to use it? Oh, some dignitaries. 414 00:13:47,000 --> 00:13:48,880 Why would they want to do that? It's a long story. 415 00:13:48,880 --> 00:13:50,880 Inspired by actual events. Yeah... 416 00:13:50,880 --> 00:13:54,080 The point is, if we got a locomotive there... 417 00:13:54,080 --> 00:13:57,800 Yeah. ..and we lifted it onto the tracks... 418 00:13:57,800 --> 00:13:59,880 Yeah. ..and pointed it that way, 419 00:13:59,880 --> 00:14:01,560 it could...? 420 00:14:01,560 --> 00:14:04,200 It would be doable. Yeah. 421 00:14:04,200 --> 00:14:05,800 Our little white elephant. 422 00:14:05,800 --> 00:14:08,240 Why don't we just try one for rehearsal? 423 00:14:08,240 --> 00:14:10,880 I'm Natalie Russell, and I'd like to take this opportunity 424 00:14:10,880 --> 00:14:13,120 to speak about a photograph that I deeply regret. 425 00:14:13,120 --> 00:14:14,320 Should we show it? What? 426 00:14:14,320 --> 00:14:16,920 The photo. So people know what you deeply regret. 427 00:14:16,920 --> 00:14:18,960 I think we're good. Let's keep going. 428 00:14:20,120 --> 00:14:22,240 I acknowledge without reservation 429 00:14:22,240 --> 00:14:24,840 the very real damage my actions may have caused, 430 00:14:24,840 --> 00:14:28,280 the hurt, the offence, the loss of socio-emotional wellbeing. 431 00:14:28,280 --> 00:14:29,840 Sorry, Nat, I think you need to be looking 432 00:14:29,840 --> 00:14:31,480 a little bit more remorseful. 433 00:14:31,480 --> 00:14:33,000 What was I looking? Confused. 434 00:14:33,000 --> 00:14:34,600 What is socio-emotional wellbeing? 435 00:14:34,600 --> 00:14:36,360 You sound stilted. Like you're reading. 436 00:14:36,360 --> 00:14:38,080 I am reading. Let's go another take. 437 00:14:38,080 --> 00:14:39,360 Sorry, we still haven't checked this 438 00:14:39,360 --> 00:14:41,200 with a single member of the Mexican community. 439 00:14:41,200 --> 00:14:43,240 Beverly says it's best we keep them out of it. 440 00:14:43,240 --> 00:14:46,200 Can I try a more natural version without the cards? 441 00:14:46,200 --> 00:14:48,200 OK. Give it a go. 442 00:14:48,200 --> 00:14:49,680 (CLEARS THROAT) I'm Nat Russell. 443 00:14:49,680 --> 00:14:51,200 I'd like to take this opportunity 444 00:14:51,200 --> 00:14:53,680 to speak about an image that surfaced on social media. 445 00:14:53,680 --> 00:14:55,840 If I've offended anyone, I... Can't say "if". 446 00:14:55,840 --> 00:14:58,280 She's right. Now, they will tear you apart. 447 00:14:58,280 --> 00:14:59,720 They're already tearing me apart. 448 00:14:59,720 --> 00:15:00,800 Just keep going. 449 00:15:00,800 --> 00:15:03,000 Nice and naturale. 450 00:15:03,000 --> 00:15:04,720 I acknowledge without reservation 451 00:15:04,720 --> 00:15:07,160 the very real hurt our actions might have caused. 452 00:15:07,160 --> 00:15:08,640 Can't say "might". Seriously? 453 00:15:08,640 --> 00:15:09,840 She's right. 454 00:15:09,840 --> 00:15:10,840 Tony. Yeah? 455 00:15:10,840 --> 00:15:14,240 The insurance people rang about your asthma management plan. 456 00:15:14,240 --> 00:15:15,400 I don't have asthma. 457 00:15:15,400 --> 00:15:17,080 But we said you did on the form. 458 00:15:17,080 --> 00:15:18,640 As a 7-year-old. Right. 459 00:15:18,640 --> 00:15:21,600 It's just that they need a statement from the consulting physician. 460 00:15:21,600 --> 00:15:24,560 The consulting... It was the family doctor. He'll be over 90 years old. 461 00:15:24,560 --> 00:15:26,760 I'll let them know. OK. 462 00:15:29,120 --> 00:15:30,360 What's this? What's he doing? 463 00:15:30,360 --> 00:15:31,600 It's a cardiac stress test. 464 00:15:31,600 --> 00:15:33,600 What's he got to be stressed about? You tell me, Rhonda. 465 00:15:33,600 --> 00:15:35,760 So we've got our train? With a bunch of caveats. 466 00:15:35,760 --> 00:15:36,760 That's fine. 467 00:15:36,760 --> 00:15:38,680 Due to the fact that the track has not been fully tested, 468 00:15:38,680 --> 00:15:41,880 our train, the Bendigo Bolter, cannot exceed 30km an hour. 469 00:15:41,880 --> 00:15:43,920 All the level crossings will have to stay down 470 00:15:43,920 --> 00:15:45,240 for the entirety of the trip. 471 00:15:45,240 --> 00:15:46,320 Whatever. There's more. 472 00:15:46,320 --> 00:15:48,120 For safety reasons, the rail union 473 00:15:48,120 --> 00:15:50,280 is insisting on two drivers in the cabin. 474 00:15:50,280 --> 00:15:51,720 Point is... Not finished. 475 00:15:51,720 --> 00:15:54,040 We're going to have to road freight the, uh... 476 00:15:54,040 --> 00:15:55,560 Whew. 477 00:15:55,560 --> 00:15:57,160 Keep going. I'm just getting my breath back. 478 00:15:57,160 --> 00:15:58,320 You're doing well. Yeah. 479 00:15:58,320 --> 00:16:00,120 We're going to have to road freight the locomotive 480 00:16:00,120 --> 00:16:01,960 from the manufacturing site in Adelaide. 481 00:16:01,960 --> 00:16:05,400 The highway will have to be shut due to the overdimensional size. 482 00:16:05,400 --> 00:16:07,440 Then the heavy haulage crane will move in 483 00:16:07,440 --> 00:16:09,480 and lift the locomotive onto the track. 484 00:16:09,480 --> 00:16:10,560 So it's doable. 485 00:16:10,560 --> 00:16:12,560 Maybe try not to talk. 486 00:16:12,560 --> 00:16:14,320 Me or her? 487 00:16:14,320 --> 00:16:15,520 Both. 488 00:16:24,480 --> 00:16:27,440 RECORDING: Thank you for calling National Food Holdings. 489 00:16:27,440 --> 00:16:30,520 One of our friendly customer support team members 490 00:16:30,520 --> 00:16:32,320 will be with you shortly. 491 00:16:32,320 --> 00:16:34,320 (HOLD MUSIC PLAYS) 492 00:16:34,320 --> 00:16:35,320 Sorry I'm late. 493 00:16:35,320 --> 00:16:36,480 What the hell? It's fine. 494 00:16:36,480 --> 00:16:37,520 Nothing broken. 495 00:16:37,520 --> 00:16:39,320 What happened? I was cut off. 496 00:16:39,320 --> 00:16:41,040 By a car? Mobility scooter. 497 00:16:41,040 --> 00:16:42,280 WOMAN: Hello. Yes. 498 00:16:42,280 --> 00:16:43,440 Sorry to keep you waiting. 499 00:16:43,440 --> 00:16:45,240 I've just pulled up your details. 500 00:16:45,240 --> 00:16:47,720 Now, this relates to a vending machine fee? 501 00:16:47,720 --> 00:16:50,000 Yes. It's a monthly payment. 6.99. 502 00:16:50,000 --> 00:16:52,680 We don't actually handle billing inquiries. 503 00:16:52,680 --> 00:16:53,920 You're the accounts department. 504 00:16:53,920 --> 00:16:56,840 Payments are handled by a financial services team. 505 00:16:56,840 --> 00:16:58,200 Well, can you put me through to them? 506 00:16:58,200 --> 00:17:00,120 They're actually a separate organisation. 507 00:17:00,120 --> 00:17:01,200 Nothing to do with us. 508 00:17:01,200 --> 00:17:02,520 It's your vending machines. 509 00:17:02,520 --> 00:17:03,960 We lease them. 510 00:17:03,960 --> 00:17:05,280 But you install them. 511 00:17:05,280 --> 00:17:06,520 Third-party installer. 512 00:17:06,520 --> 00:17:07,600 But you invoice. 513 00:17:07,600 --> 00:17:10,240 We outsource invoicing services as well. 514 00:17:10,240 --> 00:17:11,840 Makes it a lot more streamlined. 515 00:17:11,840 --> 00:17:13,960 Not for me! This is ridiculous. 516 00:17:13,960 --> 00:17:17,560 I'm sensing you'd like to speak with a complaints resolution officer. 517 00:17:17,560 --> 00:17:18,680 Yes. Put me through. 518 00:17:18,680 --> 00:17:20,720 It's actually a separate organisation. 519 00:17:20,720 --> 00:17:22,040 I could give you a number. 520 00:17:22,040 --> 00:17:23,200 So that's it? 521 00:17:23,200 --> 00:17:25,080 No, there's one more thing. Yep? 522 00:17:25,080 --> 00:17:26,800 Would you mind staying on the line 523 00:17:26,800 --> 00:17:29,080 for a short customer satisfaction survey? 524 00:17:30,920 --> 00:17:32,080 This is driving me mad. 525 00:17:32,080 --> 00:17:33,160 Is it such a big deal? 526 00:17:33,160 --> 00:17:35,400 What do you mean? It's only a few bucks. 527 00:17:35,400 --> 00:17:36,640 But we need to be accountable. 528 00:17:36,640 --> 00:17:38,200 We're a government organisation. 529 00:17:38,200 --> 00:17:40,080 We can't just waste taxpayers' money. 530 00:17:45,960 --> 00:17:51,040 OK. Rhonda, just confirming the crane's going to cost us $87,000. 531 00:17:51,040 --> 00:17:52,120 Great. A day. 532 00:17:52,120 --> 00:17:54,160 OK. Has everybody got a copy? 533 00:17:54,160 --> 00:17:56,680 Let's just run through the schedule, shall we? 534 00:17:56,680 --> 00:17:59,960 0900, invited media assemble at Kyneton Station. 535 00:17:59,960 --> 00:18:03,000 9:05, gift bags featuring commemorative hardhats 536 00:18:03,000 --> 00:18:04,920 will be distributed on arrival. 537 00:18:04,920 --> 00:18:06,440 Full speed ahead. 538 00:18:06,440 --> 00:18:07,560 I'm not wearing this. 539 00:18:07,560 --> 00:18:11,440 9:05 to 9:10, tea, coffee and light refreshments served. 540 00:18:11,440 --> 00:18:12,720 We need to check dietaries. Nice. 541 00:18:12,720 --> 00:18:14,160 Shall I mention the coriander? 542 00:18:14,160 --> 00:18:18,160 9:20, minister boards the Goldfields Flyer. 543 00:18:18,160 --> 00:18:19,400 The what? Working title. 544 00:18:19,400 --> 00:18:22,920 9:21, train departs on its maiden high-speed journey. 545 00:18:22,920 --> 00:18:24,480 At 23km an hour. 546 00:18:24,480 --> 00:18:28,800 9:35, train pulls into station to be met by official delegation. 547 00:18:28,800 --> 00:18:30,880 Minister steps off and declares 548 00:18:30,880 --> 00:18:34,280 we are ON TRACK to completing the project. 549 00:18:34,280 --> 00:18:35,560 Chills. (CHUCKLES) 550 00:18:35,560 --> 00:18:36,560 Any questions? Yeah. 551 00:18:36,560 --> 00:18:39,040 Do I need to be there? You know what? Better you're not. 552 00:18:39,040 --> 00:18:40,880 No-one wants to see the villain. Fine. 553 00:18:40,880 --> 00:18:42,120 I've got better things to do 554 00:18:42,120 --> 00:18:44,440 than stand around a windswept railway platform. 555 00:18:44,440 --> 00:18:46,480 Especially with his asthma. 556 00:18:46,480 --> 00:18:48,720 HAD asthma. Don't have asthma. Oh. 557 00:18:48,720 --> 00:18:50,800 We reached out to the local Mexican community. 558 00:18:50,800 --> 00:18:53,280 Finally. Offered to make an in-person apology. 559 00:18:53,280 --> 00:18:56,160 Drop by a community centre. Share a plate of paella. 560 00:18:56,160 --> 00:18:58,000 That's Spanish. Or a mojito. 561 00:18:58,000 --> 00:18:59,400 Cuban. Isn't it all the same? 562 00:18:59,400 --> 00:19:01,960 Not really. Anyway...they said no need. 563 00:19:01,960 --> 00:19:02,960 What? 564 00:19:02,960 --> 00:19:04,960 They don't appear to have any problem with the image. 565 00:19:04,960 --> 00:19:05,960 Good. 566 00:19:05,960 --> 00:19:07,720 I don't think these people know how to be offended. 567 00:19:07,720 --> 00:19:10,440 So we made a formal approach to the embassy. 568 00:19:10,440 --> 00:19:11,560 You're kidding. 569 00:19:11,560 --> 00:19:13,120 I don't think they're up with social media. 570 00:19:13,120 --> 00:19:14,760 "On behalf of the Mexican government, 571 00:19:14,760 --> 00:19:17,240 "I'd like to thank the NBA's Miss Natalie Russell 572 00:19:17,240 --> 00:19:19,720 "for promoting our rich cultural heritage." 573 00:19:19,720 --> 00:19:21,240 Oh, OK. So what now? 574 00:19:21,240 --> 00:19:23,200 I think I might call the ambassador direct. 575 00:19:23,200 --> 00:19:26,040 They clearly don't understand the situation. 576 00:19:29,840 --> 00:19:31,760 Why are we meeting up here? I think I've sorted it out. 577 00:19:31,760 --> 00:19:33,200 Oh, my God. It's alright. 578 00:19:33,200 --> 00:19:35,320 Tony's nurse told me to keep it elevated and iced. 579 00:19:35,320 --> 00:19:36,440 You should go home. 580 00:19:36,440 --> 00:19:37,560 My scooter's recharging. 581 00:19:37,560 --> 00:19:38,960 Take an ambulance. Anyway... 582 00:19:38,960 --> 00:19:41,320 Our vending machines are owned by National Food Holdings. 583 00:19:41,320 --> 00:19:42,520 The Mars bar. 584 00:19:42,520 --> 00:19:44,840 But supply and delivery outsource to a couple of subsidiaries. 585 00:19:44,840 --> 00:19:45,840 Kit-Kat. And... 586 00:19:45,840 --> 00:19:47,720 The Twix. Both trading as NFH nominees. 587 00:19:47,720 --> 00:19:50,600 Restocking is handled by one of NFH's parent companies... 588 00:19:50,600 --> 00:19:52,360 The Cherry Ripe. ..who have two arms - 589 00:19:52,360 --> 00:19:53,960 National Food Processing... Snickers. 590 00:19:53,960 --> 00:19:55,720 ..and National Food Services. Bounty. 591 00:19:55,720 --> 00:19:58,280 National Food Services outsource day-to-day operations 592 00:19:58,280 --> 00:20:00,200 to a separate entity... The Violet Crumble. 593 00:20:00,200 --> 00:20:02,000 ..also known as National Food Management, 594 00:20:02,000 --> 00:20:03,800 who charge a monthly fee of... 6.99. 595 00:20:03,800 --> 00:20:05,040 That's where the money's going? 596 00:20:05,040 --> 00:20:07,680 It's a third-party service charge to National Food Management. 597 00:20:07,680 --> 00:20:09,840 For doing what? What's the service? Management. 598 00:20:09,840 --> 00:20:10,920 That's a junk charge. 599 00:20:10,920 --> 00:20:12,000 This is junk food. 600 00:20:12,000 --> 00:20:13,440 Cancel it. 601 00:20:13,440 --> 00:20:15,080 Can I have a parent company? Mm. 602 00:20:15,080 --> 00:20:16,560 Thank you. 603 00:20:18,920 --> 00:20:20,440 Tony... Mm. Katie. 604 00:20:20,440 --> 00:20:21,960 Aren't I supposed to be seeing the nurse now? 605 00:20:21,960 --> 00:20:23,920 She's just doing a check on Ash. Oh. 606 00:20:23,920 --> 00:20:26,120 We heard back from your old family doctor. 607 00:20:26,120 --> 00:20:27,480 Dr Burridge? That's him. 608 00:20:27,480 --> 00:20:29,840 He's 93. But he managed to send a copy 609 00:20:29,840 --> 00:20:31,560 of your original medical records. 610 00:20:31,560 --> 00:20:33,200 Oh, my God. That is incredible. 611 00:20:33,200 --> 00:20:35,080 Unfortunately, the insurance companies say 612 00:20:35,080 --> 00:20:36,320 they can't read his writing. 613 00:20:36,320 --> 00:20:37,760 Yeah, it is really bad. 614 00:20:37,760 --> 00:20:40,040 I could just make out "bedwetting". 615 00:20:40,040 --> 00:20:41,480 I'm not sure that's bedwetting. 616 00:20:41,480 --> 00:20:43,480 Do we need to update the insurance company? 617 00:20:43,480 --> 00:20:44,560 No. 618 00:20:44,560 --> 00:20:46,800 (BAND PLAYS WHEN THE SAINTS GO MARCHING IN) 619 00:20:48,720 --> 00:20:51,120 (MUSIC DROWNS OUT SPEECH) 620 00:20:56,240 --> 00:20:57,920 (MUSIC CONTINUES) 621 00:20:59,840 --> 00:21:01,600 Does anyone want to put a hard hat on? 622 00:21:07,040 --> 00:21:08,640 I don't know what's happening. 623 00:21:08,640 --> 00:21:11,600 Could we maybe go a little bit faster? 624 00:21:11,600 --> 00:21:14,040 I think it's a union issue. 625 00:21:14,040 --> 00:21:15,600 Any moment now, folks, 626 00:21:15,600 --> 00:21:18,560 the Goldfields Flyer will be coming around that bend. 627 00:21:18,560 --> 00:21:20,120 Any minute now. 628 00:21:20,120 --> 00:21:21,200 What's going on? I don't know. 629 00:21:21,200 --> 00:21:22,760 The train must have been delayed. What? 630 00:21:22,760 --> 00:21:24,480 We might need to fill. How? 631 00:21:24,480 --> 00:21:26,480 What about the Welcome To Country? We've already done that. 632 00:21:26,480 --> 00:21:28,200 Could we do another one? A Welcome Back To Country? 633 00:21:28,200 --> 00:21:30,160 Oh...no. I think she's already gone. 634 00:21:30,160 --> 00:21:31,640 Could this get any worse? 635 00:21:37,360 --> 00:21:38,760 Why have we stopped? 636 00:21:38,760 --> 00:21:40,640 Thanks for your patience, everyone. 637 00:21:40,640 --> 00:21:42,440 Just a few more minutes. 638 00:21:42,440 --> 00:21:44,920 Have those cameras ready, folks. He'll be roaring into view. 639 00:21:44,920 --> 00:21:47,000 (CHORTLES) Yes, he will. 640 00:21:49,280 --> 00:21:50,960 Anything? They say the train has to stop 641 00:21:50,960 --> 00:21:52,040 on the outskirts of town. 642 00:21:52,040 --> 00:21:53,400 Safety issues. 643 00:21:53,400 --> 00:21:56,120 Well, here's a phrase I've never used before. 644 00:21:56,120 --> 00:21:59,080 How about another number from our jazz band? 645 00:21:59,080 --> 00:22:02,040 (BAND PLAYS UPBEAT TUNE) 646 00:22:07,560 --> 00:22:09,520 Some sort of issue with the boom gates, Minister. 647 00:22:09,520 --> 00:22:11,680 Well, how are we going to get to the station? 648 00:22:11,680 --> 00:22:12,760 How about them? 649 00:22:15,120 --> 00:22:16,640 We can't hold forever. Oh, what... 650 00:22:16,640 --> 00:22:18,360 Here we go. He's coming. 651 00:22:18,360 --> 00:22:22,080 Finally. Welcome to a new chapter in transport! 652 00:22:22,080 --> 00:22:23,840 What is happening? 653 00:22:23,840 --> 00:22:25,640 Surprise twist? 654 00:22:38,520 --> 00:22:40,160 What's wrong? Twitter. 655 00:22:40,160 --> 00:22:42,360 They found another photo. Of me? 656 00:22:44,960 --> 00:22:47,680 That was from Book Week 30 years ago. 657 00:22:47,680 --> 00:22:50,120 Beverly says you might need to apologise. 658 00:22:50,120 --> 00:22:51,640 Who to? Genies? 659 00:22:51,640 --> 00:22:53,920 It's something to do with slavery. Mm-hm. 660 00:22:53,920 --> 00:22:55,560 I'd stay off Twitter. 661 00:22:58,800 --> 00:23:00,560 Scotty. What are those? 662 00:23:00,560 --> 00:23:03,120 Oh, my prize for the secret sound. 663 00:23:03,120 --> 00:23:04,560 It WAS a blood pressure cuff. 664 00:23:04,560 --> 00:23:06,280 Oh! Six bottles?! Mm-hm. 665 00:23:06,280 --> 00:23:07,440 Jackpotted. 666 00:23:07,440 --> 00:23:08,440 Wow. 667 00:23:10,680 --> 00:23:12,800 For you, from the Mexican Embassy. 668 00:23:12,800 --> 00:23:14,200 Can you open it? 669 00:23:16,040 --> 00:23:18,560 "His Excellency Ambassador Felipe Juan Pena 670 00:23:18,560 --> 00:23:21,160 "requests the presence of Natalie Francesca Russell 671 00:23:21,160 --> 00:23:23,760 "as an honoured guest for the celebration of Cinco de Mayo 672 00:23:23,760 --> 00:23:24,880 "at the Mexican Embassy. 673 00:23:24,880 --> 00:23:26,680 "5th of May, 7:00 for 7:30." 674 00:23:26,680 --> 00:23:28,280 Wow! What's the dress code? 675 00:23:28,280 --> 00:23:29,680 Mexican. 676 00:23:31,800 --> 00:23:33,800 Captions by Red Bee Media