1 00:00:08,434 --> 00:00:10,736 - So I'll make it, eventually. 2 00:00:15,141 --> 00:00:16,476 narrator: For over 30 years, 3 00:00:16,542 --> 00:00:18,911 Jon Taffer has traveled the country 4 00:00:18,978 --> 00:00:21,681 saving hundreds of bars from failure and ruin. 5 00:00:26,586 --> 00:00:28,421 And he thought he'd seen it all, 6 00:00:28,488 --> 00:00:30,656 until the COVID-19 pandemic hit. 7 00:00:32,325 --> 00:00:35,595 - Look, I've met terrible owners, unruly staffs, 8 00:00:35,661 --> 00:00:37,130 out-of-control financing, 9 00:00:37,196 --> 00:00:39,932 but I've never seen anything like this. 10 00:00:39,999 --> 00:00:42,301 narrator: And no business was hit harder 11 00:00:42,368 --> 00:00:44,670 than America's hospitality industry. 12 00:00:45,671 --> 00:00:47,874 - Thousands of bars have closed already, 13 00:00:47,940 --> 00:00:50,776 and more are going to close. 14 00:00:50,843 --> 00:00:53,880 America is built on small businesses, 15 00:00:53,946 --> 00:00:56,782 and I want to fight to keep as many bars open 16 00:00:56,849 --> 00:00:58,184 as I possibly can. 17 00:00:58,251 --> 00:01:00,453 narrator: So now, Jon's not only rescuing 18 00:01:00,520 --> 00:01:01,854 struggling businesses, 19 00:01:01,921 --> 00:01:04,257 he's trying to save an entire industry, 20 00:01:04,323 --> 00:01:06,025 one bar at a time. 21 00:01:06,058 --> 00:01:07,660 - Failure is not an option. 22 00:01:07,727 --> 00:01:10,763 narrator: Now, Jon is heading to Maricopa, Arizona 23 00:01:10,830 --> 00:01:13,366 to rescue True Grit Tavern. 24 00:01:13,432 --> 00:01:14,634 - We're at a breaking point, 25 00:01:14,700 --> 00:01:17,336 and the stakes have never been higher. 26 00:01:17,403 --> 00:01:20,072 narrator: In 2015, Ralph Skrzypczak 27 00:01:20,139 --> 00:01:24,043 borrowed $150,000 from his father John 28 00:01:24,110 --> 00:01:27,713 to open up the True Grit Tavern. 29 00:01:27,780 --> 00:01:30,349 - The initial idea was to purchase a bar 30 00:01:30,416 --> 00:01:31,851 that was in a good location 31 00:01:31,918 --> 00:01:33,719 and in a good spot and that could be profitable. 32 00:01:33,786 --> 00:01:36,222 - Do you want a tall or short? - Got your nachos here. 33 00:01:36,289 --> 00:01:38,724 narrator: And the bar was a hit among the locals. 34 00:01:38,791 --> 00:01:40,560 - Hey, guys. How are you? 35 00:01:40,626 --> 00:01:45,264 - We roughly hit about 100,000 to 120,000 a month. 36 00:01:45,331 --> 00:01:47,767 narrator: But problems soon began to surface 37 00:01:47,834 --> 00:01:49,936 with the leadership of the bar. 38 00:01:50,069 --> 00:01:52,872 - It is challenging at times working with Ralph. 39 00:01:52,939 --> 00:01:55,208 It was rare that I even saw him here. 40 00:01:55,274 --> 00:01:57,510 - I was wondering. I was like, "Where is everybody?" 41 00:01:57,577 --> 00:02:00,079 - When I did, it was not constructive. 42 00:02:00,079 --> 00:02:01,180 - How long did you guys wait? 43 00:02:01,247 --> 00:02:03,082 - Way too long. - Way too long? 44 00:02:03,149 --> 00:02:06,052 - And then he'd be gone. - I can tell you right now 45 00:02:06,118 --> 00:02:08,521 we're losing money pretty much across the board. 46 00:02:10,756 --> 00:02:13,192 - Ralph is a child born with a silver spoon. 47 00:02:13,259 --> 00:02:14,827 - Who got handed this bar, 48 00:02:14,894 --> 00:02:16,395 and he took everything from the bar 49 00:02:16,462 --> 00:02:18,865 to put into his other businesses and investments 50 00:02:18,931 --> 00:02:20,800 that he wanted to do--production or movies 51 00:02:20,867 --> 00:02:23,569 or comic book stores--and didn't care about us. 52 00:02:25,505 --> 00:02:26,739 - I own True Grit Tavern. 53 00:02:26,806 --> 00:02:29,142 I own Web App. It's a dating app. 54 00:02:29,208 --> 00:02:31,244 I'm partnered with a comic book shop. 55 00:02:31,310 --> 00:02:33,513 I think that's all I'm doing right now. 56 00:02:33,579 --> 00:02:36,382 So do you have any advice for me to do something with it? 57 00:02:36,449 --> 00:02:38,451 narrator: With so many different businesses 58 00:02:38,518 --> 00:02:39,752 to focus on, 59 00:02:39,819 --> 00:02:41,888 Ralph failed to master any of them. 60 00:02:41,954 --> 00:02:43,589 - Are we set for sauces? Do you guys check 61 00:02:43,656 --> 00:02:45,391 all that stuff--servers? We don't know? 62 00:02:45,458 --> 00:02:46,692 Before getting into the bar business, 63 00:02:46,759 --> 00:02:47,860 I didn't know anything. 64 00:02:47,927 --> 00:02:49,162 I don't like this either. Get in here. 65 00:02:49,228 --> 00:02:51,430 - Don't judge me. narrator: And he failed 66 00:02:51,497 --> 00:02:53,166 to give his more experienced staff 67 00:02:53,232 --> 00:02:55,601 the support they needed to succeed... 68 00:02:55,668 --> 00:02:56,636 - Is this your first time out here? 69 00:02:56,702 --> 00:02:57,637 - Yeah. - Oh, really? 70 00:02:57,703 --> 00:02:59,138 That's cool. Nice. Nice. 71 00:02:59,205 --> 00:03:02,141 - Ralph is just talking, without really saying anything. 72 00:03:02,208 --> 00:03:03,609 Not doing anything. 73 00:03:03,676 --> 00:03:05,812 - What's up, guys? - It's very frustrating 74 00:03:05,878 --> 00:03:07,880 when things are going wrong all over the place, 75 00:03:08,014 --> 00:03:10,049 and he spends 20 minutes at a table talking. 76 00:03:10,116 --> 00:03:11,551 [laughter] 77 00:03:11,617 --> 00:03:12,752 Makes me insane. 78 00:03:12,819 --> 00:03:15,321 - Where do I find somebody in charge? 79 00:03:15,388 --> 00:03:18,324 narrator: Eventually affecting the bar's bottom line. 80 00:03:26,399 --> 00:03:27,667 - Ralph. - What? 81 00:03:27,733 --> 00:03:30,837 - You need to stop talking so much. 82 00:03:30,903 --> 00:03:32,438 A lot of people have stuck with us 83 00:03:32,505 --> 00:03:34,040 through everything we've gone through, 84 00:03:34,106 --> 00:03:38,444 and if True Grit closes, it'll be a sad day in Maricopa. 85 00:03:38,511 --> 00:03:40,613 narrator: With no experience or leadership, 86 00:03:40,680 --> 00:03:43,783 the bar is now in debt $1/2 million. 87 00:03:43,850 --> 00:03:45,585 - If this bar goes down, 88 00:03:45,651 --> 00:03:48,221 everything goes down for me and my family. 89 00:03:55,428 --> 00:03:58,064 narrator: Before sending the family into further debt, 90 00:03:58,131 --> 00:04:00,333 Ralph has agreed to pull back the doors, 91 00:04:00,399 --> 00:04:02,168 bust open the books, 92 00:04:02,235 --> 00:04:05,071 and make a call for help, to "Bar Rescue." 93 00:04:13,179 --> 00:04:15,148 [rock music] 94 00:04:15,215 --> 00:04:18,818 - I'm in Maricopa, Arizona, at a bar named True Grit. 95 00:04:18,885 --> 00:04:21,655 This bar's named True Grit after John Wayne, 96 00:04:21,721 --> 00:04:24,190 'cause John Wayne used to have a ranch here. 97 00:04:24,257 --> 00:04:26,426 This bar was opened by Ralph. 98 00:04:26,493 --> 00:04:30,130 After borrowing about $150,000 from his father, 99 00:04:30,196 --> 00:04:33,600 it's losing a fortune, and I'm not quite sure why. 100 00:04:33,667 --> 00:04:35,502 But I'm gonna find out. 101 00:04:35,569 --> 00:04:36,670 Here we are in the control room. 102 00:04:36,736 --> 00:04:37,737 - Wow. 103 00:04:37,804 --> 00:04:38,672 - You know what's great about this? 104 00:04:38,738 --> 00:04:39,906 Here I can see the kitchen, 105 00:04:39,973 --> 00:04:41,841 I can see the bar, even the dishwasher. 106 00:04:41,908 --> 00:04:43,009 - Everything. - We can see everything... 107 00:04:43,076 --> 00:04:44,311 - Everything. - At the same time here. 108 00:04:44,377 --> 00:04:46,446 - Yeah. narrator: For the kitchen, 109 00:04:46,513 --> 00:04:49,282 Jon brings in chef Jason Santos, 110 00:04:49,349 --> 00:04:52,052 a culinary savant at creating modern 111 00:04:52,118 --> 00:04:53,820 and innovative cuisine. 112 00:04:55,188 --> 00:04:56,990 - But you see anything John Wayne? 113 00:04:57,057 --> 00:04:58,558 - No. See a lot of grit. 114 00:05:03,129 --> 00:05:05,899 - Crazy. - Josh, need anything from me? 115 00:05:05,966 --> 00:05:07,467 - [bleep] A/C unit would be great. 116 00:05:07,534 --> 00:05:08,935 - An A/C unit? Yeah. 117 00:05:09,002 --> 00:05:11,972 Unfortunately, that is a little bit beyond me right now. 118 00:05:12,105 --> 00:05:13,506 - That's Ralph, the owner. 119 00:05:13,573 --> 00:05:17,711 He took 150,000 from his father and bought this place. 120 00:05:17,777 --> 00:05:19,980 That's his dad John sitting there 121 00:05:20,113 --> 00:05:21,348 - Hello, gorgeous. 122 00:05:21,414 --> 00:05:24,017 Yeah, I was talking to them first, guys, okay? 123 00:05:24,117 --> 00:05:25,819 - That's Brandie. She's a bartender. 124 00:05:25,886 --> 00:05:27,821 She's been there about 2 1/2 years. 125 00:05:27,888 --> 00:05:30,123 There's Rita. She's a server. 126 00:05:30,156 --> 00:05:32,425 - Will, you want me to put any food in for you right now? 127 00:05:32,492 --> 00:05:34,361 - That Janiece. She's another bartender. 128 00:05:34,427 --> 00:05:35,862 - The crumbles or the dressing--like, 129 00:05:35,929 --> 00:05:37,163 too much of both? Or...? 130 00:05:37,230 --> 00:05:38,698 - The crumbles. - That's Samantha. 131 00:05:38,765 --> 00:05:41,468 She's the GM. She's been here for years. 132 00:05:41,534 --> 00:05:44,537 But apparently, Ralph doesn't give her much authority. 133 00:05:44,604 --> 00:05:47,240 - Maricopa OG. - And there's Josh. 134 00:05:47,307 --> 00:05:48,675 He's your cook. 135 00:05:48,742 --> 00:05:51,144 - Hey, I'm hungry. Let's get some food. 136 00:05:51,144 --> 00:05:53,146 - So for recon tonight, I got Joey Rodriguez. 137 00:05:53,146 --> 00:05:55,181 He's a local radio DJ. - Okay. 138 00:05:55,248 --> 00:05:58,251 - And he's with his best friend Scott McIntyre. 139 00:05:58,318 --> 00:05:59,786 That's Joey in the black t-shirt, 140 00:05:59,853 --> 00:06:01,922 and that's his friend Scott in the red shirt. 141 00:06:01,988 --> 00:06:03,557 Scott owns three restaurants in town. 142 00:06:03,623 --> 00:06:04,858 - So he knows. 143 00:06:04,925 --> 00:06:06,293 - You want something to drink right away? 144 00:06:06,359 --> 00:06:08,061 - Do you have a drink menu? - We do not. 145 00:06:08,161 --> 00:06:09,930 - Do not? - Oh, boy. 146 00:06:09,996 --> 00:06:11,164 - A house margarita? - Sure. 147 00:06:11,164 --> 00:06:13,099 - You guys have a Old Fashioned? 148 00:06:13,133 --> 00:06:14,935 - We can make an Old Fashioned. - Awesome. 149 00:06:15,001 --> 00:06:16,870 Can I get a-- - Okay. 150 00:06:16,937 --> 00:06:18,438 - Margarita came out of the tap. 151 00:06:18,505 --> 00:06:20,373 - Something about liquor bottles 152 00:06:20,440 --> 00:06:22,208 in front of a pallet--suddenly 153 00:06:22,275 --> 00:06:23,877 a premium brand doesn't look so premium. 154 00:06:23,944 --> 00:06:26,780 - Right, it just blends in. It doesn't do justice. 155 00:06:26,846 --> 00:06:28,248 - Okay, so what is she making now? 156 00:06:28,315 --> 00:06:30,684 - It's the Old Fashioned in the mixing glass. 157 00:06:31,952 --> 00:06:33,386 - That should be muddled in the rocks glass. 158 00:06:33,453 --> 00:06:34,821 - Of course. Yeah. 159 00:06:34,888 --> 00:06:36,256 - 'Cause when you're done muddling it, 160 00:06:36,323 --> 00:06:37,591 half of the juices are gonna remain... 161 00:06:37,657 --> 00:06:39,159 - Yeah. - In the metal cup. 162 00:06:39,226 --> 00:06:42,562 So you're not gonna get the flavor transfer you should. 163 00:06:42,629 --> 00:06:44,598 So how much soda goes in an Old Fashioned? 164 00:06:44,664 --> 00:06:46,132 - Zero. - Exactly. 165 00:06:46,132 --> 00:06:48,368 So she puts soda in it. 166 00:06:48,435 --> 00:06:51,137 Look at that. It's a foamy Old Fashioned. 167 00:06:51,204 --> 00:06:53,573 - Can we put a food order in? - Absolutely. 168 00:06:53,640 --> 00:06:55,242 - Wings. - Okay. 169 00:06:55,308 --> 00:06:57,644 - And then some chips and guac. - Salsa, cheese, and guacamole? 170 00:06:57,711 --> 00:06:59,012 - We can do the whole thing. - Okay. 171 00:06:59,145 --> 00:07:01,314 - PB&J bacon burger. - A Philly cheesesteak. 172 00:07:01,381 --> 00:07:03,450 - You got it. - All right. Cheers. 173 00:07:07,921 --> 00:07:09,155 Yeah, no bueno. 174 00:07:09,222 --> 00:07:11,892 - Yeah, that's not good. Try that. 175 00:07:15,095 --> 00:07:16,630 - She's trying to take you home tonight. 176 00:07:16,696 --> 00:07:17,931 - Yeah. 177 00:07:17,998 --> 00:07:19,466 - Two of the most popular drinks in America, 178 00:07:19,532 --> 00:07:20,934 Old Fashioned and a margarita. 179 00:07:21,001 --> 00:07:23,670 you'd think they could get a margarita right. 180 00:07:23,737 --> 00:07:27,140 - Geez, look at those. - I know, chef, you always like 181 00:07:27,207 --> 00:07:29,776 to see processed, chopped, and formed steak. 182 00:07:29,843 --> 00:07:31,845 - I was just getting to that. It's all frozen. 183 00:07:31,912 --> 00:07:35,015 It's all pre-packaged. It's like out of the '80s. 184 00:07:35,115 --> 00:07:37,317 - Guys, I don't know if they gave you the QR menu, 185 00:07:37,384 --> 00:07:38,785 but it has a drinks menu. 186 00:07:38,852 --> 00:07:40,020 - Yeah, if you have that, that would be great. 187 00:07:40,120 --> 00:07:41,221 - That would be awesome. 188 00:07:41,288 --> 00:07:42,656 - I asked for a drink menu. - Yeah. 189 00:07:42,722 --> 00:07:44,357 - So I apologize. My manager just reminded me. 190 00:07:44,424 --> 00:07:45,659 I'm like, "Oh yeah, dude." 191 00:07:45,725 --> 00:07:47,127 - Yeah. Okay. - One second. I'm sorry. 192 00:07:47,193 --> 00:07:49,029 - Ralph has a nice way with customers. 193 00:07:49,129 --> 00:07:50,797 - Yeah. - He seems to care. 194 00:07:50,864 --> 00:07:53,300 Is it that he cares and he has no knowledge? 195 00:07:53,366 --> 00:07:55,669 Or is it that he doesn't care enough to have the knowledge? 196 00:07:55,735 --> 00:07:57,837 - That knowledge. Right. - Hi, guys. 197 00:07:57,904 --> 00:08:01,041 I have a Maricopa cheesesteak and a PB&J burger. 198 00:08:01,141 --> 00:08:04,844 - The bun's super greasy. - That seems suspect. 199 00:08:04,911 --> 00:08:06,980 Look at all that grease, bro. 200 00:08:07,047 --> 00:08:08,715 - So I got a little surprise for you. 201 00:08:08,782 --> 00:08:10,150 Mia Mastroianni. - Yeah? 202 00:08:10,150 --> 00:08:12,786 - I have her going in for recon as well. 203 00:08:12,852 --> 00:08:15,522 narrator: For the bar, Jon brings in 204 00:08:15,589 --> 00:08:17,791 mixologist Mia Mastroianni, 205 00:08:17,857 --> 00:08:19,659 a virtuoso at creating 206 00:08:19,726 --> 00:08:22,195 contemporary cocktail programs. 207 00:08:22,262 --> 00:08:24,097 - Now, what I want to do is I want to see 208 00:08:24,097 --> 00:08:25,232 how they are under pressure. - Right. 209 00:08:25,298 --> 00:08:26,666 - We know they can't make a good drink. 210 00:08:26,733 --> 00:08:28,101 - Yeah. - We know their food standards 211 00:08:28,101 --> 00:08:29,336 are terrible. - Clear. 212 00:08:29,402 --> 00:08:30,737 - I'm gonna have Mia order a bunch of stuff. 213 00:08:30,804 --> 00:08:32,205 - Good. Good. - Let's see what they got. 214 00:08:32,272 --> 00:08:34,741 - Hi. Are your margaritas on draft, or do you make them? 215 00:08:34,808 --> 00:08:35,942 - We have both. 216 00:08:36,009 --> 00:08:38,245 - I want the house-made one. - Okay. 217 00:08:38,311 --> 00:08:40,547 - Okay, here we go. 218 00:08:40,614 --> 00:08:43,183 - Why is she putting soda water in my margarita? 219 00:08:43,984 --> 00:08:47,320 This is gonna be a delight. [laughs] 220 00:08:50,957 --> 00:08:52,893 Thank you so much. Can you make me a Mai Tai? 221 00:08:52,959 --> 00:08:54,194 - Yes. 222 00:08:54,261 --> 00:08:56,563 - Do you mind if I straw test yours, the draft? 223 00:08:59,799 --> 00:09:01,701 Ooh! That's sour. 224 00:09:01,768 --> 00:09:02,903 - Yep. Very. 225 00:09:02,969 --> 00:09:04,938 - This is the one she just made by hand. 226 00:09:08,341 --> 00:09:09,943 - Any better? 227 00:09:10,010 --> 00:09:11,144 - No. - No? 228 00:09:11,144 --> 00:09:13,380 - No. - Look at Mia. 229 00:09:13,446 --> 00:09:15,081 - This one for you? - I think so. 230 00:09:15,081 --> 00:09:17,551 - All right. - That's a Mai Tai? 231 00:09:17,617 --> 00:09:18,718 - Okay. 232 00:09:19,953 --> 00:09:21,721 There's pineapple in this. 233 00:09:21,788 --> 00:09:25,125 There's no pineapple in a Mai Tai. 234 00:09:25,191 --> 00:09:28,962 - So Mai Tai is rum, almond, triple sec, and orange juice. 235 00:09:29,095 --> 00:09:30,363 - No pineapple. 236 00:09:30,430 --> 00:09:32,098 - There's no pineapple juice in a Mai Tai. 237 00:09:32,132 --> 00:09:34,100 - All right, here we go. We're going in. 238 00:09:35,735 --> 00:09:37,504 Definitely is not a Philly cheesesteak. 239 00:09:37,571 --> 00:09:39,172 - Okay, the food's out there. - Yeah. 240 00:09:39,239 --> 00:09:41,141 - The drinks are out there. Everything sucks. Do you agree? 241 00:09:41,207 --> 00:09:42,842 - Oh, yes. 100%. 242 00:09:42,909 --> 00:09:45,412 - So True Grit is true shit. - Yeah. 243 00:09:45,478 --> 00:09:47,280 - I'm gonna go in and tell them so. 244 00:09:47,347 --> 00:09:50,116 [dramatic music] 245 00:09:50,150 --> 00:09:53,019 - Oh! 246 00:09:53,119 --> 00:09:54,788 - Oh, [bleep]. 247 00:09:54,854 --> 00:09:56,690 - Keep 'em on their toes. 248 00:09:56,756 --> 00:09:58,758 - Okay, so, fail? Fail? 249 00:09:58,825 --> 00:09:59,993 - Fail. - Fail? 250 00:10:00,126 --> 00:10:01,294 - Fail. - Fail? 251 00:10:01,361 --> 00:10:02,596 - Fail. - Fail? Fail? 252 00:10:02,662 --> 00:10:03,730 - Fail. 253 00:10:03,797 --> 00:10:05,131 - Fail? - This one was okay. 254 00:10:05,165 --> 00:10:08,134 - Okay, so we got one out of two, four, six. 255 00:10:08,134 --> 00:10:09,336 Okay. How were the wings? 256 00:10:09,402 --> 00:10:10,904 - Really dry. - Really dry. 257 00:10:10,971 --> 00:10:12,772 I can see how dry they are from here. 258 00:10:12,839 --> 00:10:14,074 Right? - Yep. 259 00:10:14,074 --> 00:10:15,342 - I can smack this thing all day, 260 00:10:15,408 --> 00:10:16,710 it's not gonna fall apart. - Couldn't finish. 261 00:10:19,346 --> 00:10:21,514 - Oh, look at this burger. - No, I-- 262 00:10:21,581 --> 00:10:23,116 - Who wants--who'd like to eat this? 263 00:10:23,183 --> 00:10:25,252 Does that--does that look good to you guys? 264 00:10:25,318 --> 00:10:26,653 - No. - No. 265 00:10:26,720 --> 00:10:30,323 - Where's Ralph? Hiding. I don't blame you. 266 00:10:30,390 --> 00:10:33,293 Come over here, Ralph. How were the drinks? 267 00:10:33,360 --> 00:10:34,494 - Disappointing. 268 00:10:34,561 --> 00:10:36,463 - Do you make the drink the same as her? 269 00:10:36,529 --> 00:10:37,898 - No. - Okay, so, do you know 270 00:10:37,964 --> 00:10:39,733 that they're supposed to make it the same way? 271 00:10:39,799 --> 00:10:41,134 - Yes. 272 00:10:41,201 --> 00:10:42,903 - So you never taught them to make it the same way. 273 00:10:42,969 --> 00:10:44,170 - No. - How come? 274 00:10:44,237 --> 00:10:46,106 - I-- - Too lazy? 275 00:10:47,274 --> 00:10:48,742 - I don't even know how. 276 00:10:48,808 --> 00:10:51,011 - Can you succeed if drinks are different every time? 277 00:10:51,111 --> 00:10:53,713 - No. - Can you succeed with this? 278 00:10:53,780 --> 00:10:55,715 - No. - I don't think so. 279 00:10:55,782 --> 00:10:58,785 Look at this. Look at this, folks. 280 00:10:59,819 --> 00:11:02,656 So you know how much cheese is in this? 281 00:11:02,722 --> 00:11:05,191 Do you know how much cheese is in this? 282 00:11:05,258 --> 00:11:07,961 - Not very much. - Zero! 283 00:11:08,028 --> 00:11:09,896 Okay, so you don't know about that. 284 00:11:09,963 --> 00:11:11,932 What do you know about? 285 00:11:13,567 --> 00:11:16,069 - Not very much in the restaurant business. 286 00:11:16,136 --> 00:11:17,571 - And how long have you owned this place? 287 00:11:17,637 --> 00:11:18,972 - For five years now. 288 00:11:19,072 --> 00:11:20,640 - So five years you haven't learned--excuse me, 289 00:11:20,707 --> 00:11:22,075 folks--in five years, 290 00:11:22,108 --> 00:11:23,877 you haven't learned a [bleep] thing. 291 00:11:23,944 --> 00:11:26,079 Is that what you're telling me? 292 00:11:26,079 --> 00:11:27,581 - Yeah. 293 00:11:27,647 --> 00:11:29,416 - But you learned how to take the money from your father. 294 00:11:29,482 --> 00:11:33,820 That, you learned, didn't you? John, are you here? 295 00:11:33,887 --> 00:11:36,690 - Over there. - John, has he paid you back? 296 00:11:38,158 --> 00:11:40,627 - If he wasn't your son, John, you would have fired him 297 00:11:40,694 --> 00:11:43,196 a long time ago, wouldn't you have? 298 00:11:44,664 --> 00:11:46,733 - Blowing your father's money 299 00:11:46,800 --> 00:11:50,103 didn't mean enough to you to even freaking try. 300 00:11:51,538 --> 00:11:54,808 So do you want to deal with me for the next four days? 301 00:11:54,874 --> 00:11:57,277 Or do you want to keep [bleep] your father? 302 00:11:57,344 --> 00:11:58,812 Which do you want to do? 303 00:11:58,879 --> 00:12:00,547 'Cause I'm not gonna be pleasant! 304 00:12:03,149 --> 00:12:05,318 Welcome to "Bar Rescue," buddy! 305 00:12:08,238 --> 00:12:10,240 - Welcome to "Bar Rescue," buddy! 306 00:12:10,307 --> 00:12:15,145 I'm not gonna be pleasant! Are you prepared to do it? 307 00:12:15,212 --> 00:12:18,081 - Yeah. - Should I even try? 308 00:12:18,148 --> 00:12:21,218 all: Yes! 309 00:12:25,222 --> 00:12:27,491 - Nice to meet you. 310 00:12:27,557 --> 00:12:29,426 - How hard did you work for that money? 311 00:12:34,364 --> 00:12:36,700 - So you worked hard for that money. 312 00:12:37,868 --> 00:12:40,137 - He should be working just as hard to protect it. 313 00:12:41,104 --> 00:12:43,373 - Oh, Ralph, come on over. 314 00:12:43,440 --> 00:12:46,543 Do you realize your father worked his ass off 315 00:12:46,610 --> 00:12:48,078 for this money, 316 00:12:48,145 --> 00:12:51,748 and you're not working your ass off to protect it? 317 00:12:51,815 --> 00:12:54,518 Do you realize how disrespectful that is? 318 00:12:54,584 --> 00:12:56,353 - Yes. - He gave you this money 319 00:12:56,420 --> 00:12:57,988 'cause you're his son. 320 00:12:58,055 --> 00:13:01,091 He wants you to make yourself into something from this money, 321 00:13:01,158 --> 00:13:05,362 not be a [bleep] up. Are you screwing this up? 322 00:13:05,429 --> 00:13:07,264 - Yes. - Tell him so. 323 00:13:07,331 --> 00:13:10,033 For the first time, come clean with him! 324 00:13:10,100 --> 00:13:12,736 Tell him so! 325 00:13:12,836 --> 00:13:14,171 - I can't-- - Take your mask off. 326 00:13:14,237 --> 00:13:16,406 It's your father. You can talk to him. 327 00:13:17,841 --> 00:13:20,243 - For five years, I took your money. 328 00:13:20,310 --> 00:13:21,945 I didn't try, and I failed. 329 00:13:25,215 --> 00:13:26,483 - Yep. 330 00:13:26,550 --> 00:13:28,151 Do you want me to rescue this bar? 331 00:13:28,218 --> 00:13:30,654 - 'Cause I'll do it for you. 332 00:13:30,721 --> 00:13:32,255 - Tomorrow I'll start teaching you 333 00:13:32,322 --> 00:13:34,491 how to be a success. Not for you. 334 00:13:34,558 --> 00:13:39,229 I'll do this for your father. I'll see you tomorrow. 335 00:13:39,296 --> 00:13:40,664 Jerk. 336 00:13:41,598 --> 00:13:42,733 - When Jon called out Ralph, 337 00:13:42,866 --> 00:13:44,534 it was something he needed to hear. 338 00:13:44,601 --> 00:13:46,737 Something needed to be said in front of everybody, 339 00:13:46,870 --> 00:13:49,473 so maybe it will actually make this change. 340 00:13:49,539 --> 00:13:51,408 He will have to step up, now or never. 341 00:13:51,475 --> 00:13:53,076 We can't go any further down. 342 00:13:53,143 --> 00:13:54,945 - To be fair, the guy's not wrong. 343 00:13:55,012 --> 00:13:58,048 He ain't wrong. You know, we're not where we could be. 344 00:14:06,690 --> 00:14:08,825 - I was pretty upset with Ralph last night. 345 00:14:08,892 --> 00:14:12,596 His father John worked for 40 years to earn 346 00:14:12,663 --> 00:14:14,064 that $1/2 million, 347 00:14:14,131 --> 00:14:16,967 and Ralph has no respect for the money whatsoever. 348 00:14:17,034 --> 00:14:18,402 He took his father's money, 349 00:14:18,468 --> 00:14:20,237 and then he didn't even protect it! 350 00:14:20,304 --> 00:14:22,372 Today, I want to get him going, 351 00:14:22,439 --> 00:14:24,474 and I have to challenge him to do so. 352 00:14:24,541 --> 00:14:26,376 I want to just get something out of the way. 353 00:14:26,443 --> 00:14:27,844 I got pissed at you last night, 354 00:14:27,844 --> 00:14:30,213 'cause you freaking deserved it. 355 00:14:30,280 --> 00:14:32,382 Because you took all this money from your dad 356 00:14:32,449 --> 00:14:33,717 and then didn't even try. 357 00:14:33,850 --> 00:14:35,419 Didn't even learn to make one drink. 358 00:14:35,485 --> 00:14:36,720 So you borrowed 359 00:14:36,853 --> 00:14:38,555 $1/2 million from your dad, right? 360 00:14:38,622 --> 00:14:40,157 - Correct. 361 00:14:40,223 --> 00:14:42,893 - How much money have you lost this year, in this restaurant? 362 00:14:45,662 --> 00:14:46,863 You don't know? 363 00:14:46,897 --> 00:14:48,865 - I couldn't quantify it. No. 364 00:14:48,932 --> 00:14:51,468 - Why isn't that important to you? 365 00:14:51,535 --> 00:14:54,004 - Over the last year, I've done what I could. 366 00:14:54,071 --> 00:14:55,606 - "Done what I could" doesn't tell me. 367 00:14:55,672 --> 00:14:56,940 What have you done about it? 368 00:14:57,007 --> 00:15:00,277 - This year, we increased production 369 00:15:00,344 --> 00:15:01,545 on everything that I was doing. 370 00:15:01,612 --> 00:15:04,047 I put my entire soul into this business, 371 00:15:04,114 --> 00:15:06,283 and I started trying to get as-- 372 00:15:06,350 --> 00:15:08,352 - Samantha, is he here all the time, 373 00:15:08,418 --> 00:15:09,820 putting his energy into this place 374 00:15:09,886 --> 00:15:12,823 and really working diligently to make it better? 375 00:15:12,856 --> 00:15:15,525 - More so this year than the previous two years 376 00:15:15,592 --> 00:15:19,863 that I was here, but not all the time, no. 377 00:15:19,930 --> 00:15:21,965 - So your employees feel differently. 378 00:15:23,100 --> 00:15:25,836 John, doesn't some of this bother you, to hear this? 379 00:15:25,869 --> 00:15:28,605 He's had no respect of the money 380 00:15:28,672 --> 00:15:31,508 that you've given him. Does that bother you? 381 00:15:31,575 --> 00:15:33,210 - Yep. - Of course it does. 382 00:15:33,277 --> 00:15:35,512 So before your father rests his head 383 00:15:35,579 --> 00:15:37,147 for the last breath of his life, 384 00:15:37,214 --> 00:15:39,650 wouldn't you like him to see you be a freaking success? 385 00:15:39,716 --> 00:15:41,018 - Very much so. 386 00:15:41,084 --> 00:15:42,452 - Wouldn't you like him to see you try? 387 00:15:42,519 --> 00:15:43,954 - Yes. 388 00:15:44,021 --> 00:15:45,956 - Maybe give him a check back and say, "Dad, you really 389 00:15:46,023 --> 00:15:48,525 "came through for me. I worked really hard. 390 00:15:48,592 --> 00:15:51,328 Look! I got profits, Dad!" 391 00:15:51,395 --> 00:15:53,230 How would that feel, Ralph? 392 00:15:53,297 --> 00:15:55,866 - Amazing. - Why the hell don't you do it? 393 00:15:58,135 --> 00:15:59,870 - 'Cause I don't have the skills. 394 00:16:01,338 --> 00:16:02,773 - I'm gonna tell you something. 395 00:16:02,873 --> 00:16:05,275 Running a bar, Samantha, is not rocket science, is it? 396 00:16:05,342 --> 00:16:06,810 - No. - You don't have to go 397 00:16:06,810 --> 00:16:08,679 to school for five years to learn it, do you? 398 00:16:08,812 --> 00:16:10,247 - No. - If he wanted to learn 399 00:16:10,314 --> 00:16:12,549 how to run this place, would he know it? 400 00:16:13,517 --> 00:16:15,419 - Probably. - Of course he would. 401 00:16:15,485 --> 00:16:18,221 There's all sorts of videos online, courses we can take. 402 00:16:18,288 --> 00:16:19,423 You guys agree? 403 00:16:19,489 --> 00:16:20,891 - Absolutely. 404 00:16:20,958 --> 00:16:22,826 - Can you be successful if he doesn't support you? 405 00:16:22,826 --> 00:16:24,361 - No. 406 00:16:24,428 --> 00:16:26,263 - Can we be successful if he doesn't standardize recipes? 407 00:16:26,330 --> 00:16:27,531 - No. 408 00:16:27,597 --> 00:16:29,232 - Can we be successful if our food sucks? 409 00:16:29,299 --> 00:16:30,567 - No. 410 00:16:30,634 --> 00:16:33,236 - So it's all up to him, isn't it? 411 00:16:33,303 --> 00:16:35,105 - Yes. 412 00:16:35,172 --> 00:16:38,008 - What do you think when I say this stuff to him? 413 00:16:38,075 --> 00:16:40,711 - It's been a long time coming. 414 00:16:40,844 --> 00:16:44,214 We needed this years ago. But better now than never. 415 00:16:45,282 --> 00:16:49,219 - Knowing that my crew agrees and I was blind and deaf to it, 416 00:16:49,286 --> 00:16:50,654 I think that's the part 417 00:16:50,721 --> 00:16:53,857 that's kind of, like, the most enlightening. 418 00:16:53,890 --> 00:16:55,726 - You have to face it. 419 00:16:55,859 --> 00:16:58,228 "I've taken my father's money, I didn't learn the businesses, 420 00:16:58,295 --> 00:17:01,331 "I didn't work hard to protect it, and I'm failing. 421 00:17:01,398 --> 00:17:05,402 And my father has lost all of this money because of me." 422 00:17:06,870 --> 00:17:08,472 - Okay. 423 00:17:08,538 --> 00:17:11,675 - Let's get my experts in here, 'cause I want to go to work. 424 00:17:15,545 --> 00:17:17,981 These are two very, very dear friends of mine, 425 00:17:18,048 --> 00:17:20,717 two of my favorite experts in the entire industry. 426 00:17:20,817 --> 00:17:24,888 Jason Santos not only is a hugely successful chef, 427 00:17:24,955 --> 00:17:27,991 but with me, we've been through wars together. 428 00:17:28,058 --> 00:17:30,127 And I had him watch in the control room 429 00:17:30,193 --> 00:17:31,328 with me last night. 430 00:17:31,395 --> 00:17:32,729 Jason, what did you see last night? 431 00:17:32,829 --> 00:17:34,965 - It was just, like, processed, pre-made. 432 00:17:35,032 --> 00:17:36,600 I mean, is there anything in the kitchen 433 00:17:36,667 --> 00:17:38,001 that you actually make? 434 00:17:38,068 --> 00:17:39,903 It's, like, cans of stuff, bags of stuff. 435 00:17:39,970 --> 00:17:42,339 It's shit, you know? 436 00:17:42,406 --> 00:17:45,275 - Mia actually came in and got to watch behind the bar. 437 00:17:45,342 --> 00:17:47,911 - You guys have not been trained, ever, at all. 438 00:17:47,978 --> 00:17:50,080 I don't even know if you have tools back there, 439 00:17:50,147 --> 00:17:52,449 but you definitely know how to use them. 440 00:17:52,516 --> 00:17:54,384 - This is Bar 101 stuff. 441 00:17:54,451 --> 00:17:57,020 This is why I got so angry at you last night. 442 00:17:57,087 --> 00:18:00,657 It's because the simplest of things are not happening, guys. 443 00:18:00,724 --> 00:18:04,394 I want you to see the impact of your lack of management. 444 00:18:05,595 --> 00:18:08,832 This is Partender. Partender's a product that I use. 445 00:18:08,899 --> 00:18:10,334 They come in here. 446 00:18:10,400 --> 00:18:12,569 They weight every liquor bottle in the building, John, 447 00:18:12,636 --> 00:18:15,839 so we know exactly how many ounces of everything we have. 448 00:18:15,906 --> 00:18:18,508 We then come back and weight all the bottles again. 449 00:18:18,575 --> 00:18:20,377 Now we know exactly how many ounces 450 00:18:20,444 --> 00:18:22,946 you consumed of everything, right? 451 00:18:23,013 --> 00:18:25,849 We then compare that against what was actually sold 452 00:18:25,916 --> 00:18:30,053 in the POS system. This was only for several days. 453 00:18:30,120 --> 00:18:35,525 The amount poured at retail value was $10,349. 454 00:18:35,592 --> 00:18:38,729 Revenues were $7,494. 455 00:18:39,396 --> 00:18:45,168 So over that one weekend, we lost $2,855. 456 00:18:45,235 --> 00:18:48,705 You with me? What does the number say for a month? 457 00:18:48,839 --> 00:18:54,011 - 43,300. - $43,300 losses in one month. 458 00:18:54,077 --> 00:18:57,247 Now Ralph, you tell me what the annual number is. 459 00:18:57,314 --> 00:19:02,152 - 519. $1/2 million. - $500,000. 460 00:19:07,449 --> 00:19:10,419 - Ralph, you tell me what the annual number is. 461 00:19:10,485 --> 00:19:13,755 - 519. $1/2 million. 462 00:19:13,822 --> 00:19:15,691 - John. 463 00:19:18,427 --> 00:19:20,729 Absolutely shocked. 464 00:19:20,796 --> 00:19:22,998 - All you have to do to fix that--it's 465 00:19:23,065 --> 00:19:27,736 so easy--have some recipes, and make sure they follow them. 466 00:19:27,803 --> 00:19:30,972 Easy as hell, and I'm 500,000 ahead of myself. 467 00:19:31,039 --> 00:19:32,607 But John, he couldn't even do that. 468 00:19:40,115 --> 00:19:44,219 - You keep writing the checks, so he can keep failing. 469 00:19:44,286 --> 00:19:46,088 You understand that? 470 00:19:46,154 --> 00:19:47,756 And if you stopped writing the checks, 471 00:19:47,823 --> 00:19:50,158 he'd have to stop failing, wouldn't he? 472 00:19:50,225 --> 00:19:52,160 - You done? 473 00:19:52,995 --> 00:19:54,429 - Let's go to work, guys. 474 00:19:59,968 --> 00:20:01,303 - Hey, guys. How are you? 475 00:20:01,370 --> 00:20:02,904 - Hey, chef. - So going into training, 476 00:20:02,971 --> 00:20:04,639 Jon wants me to really give it to Ralph. 477 00:20:04,706 --> 00:20:06,775 Ralph needs a wake-up call, and I'm here to do that. 478 00:20:06,875 --> 00:20:08,977 Watching last night, and seeing all the stuff 479 00:20:09,044 --> 00:20:10,445 going on, you literally 480 00:20:10,512 --> 00:20:11,880 don't make anything in this whole restaurant. 481 00:20:11,880 --> 00:20:14,416 In 20 bar rescues, I have never seen a bar 482 00:20:14,483 --> 00:20:17,252 or restaurant literally not make anything. 483 00:20:17,319 --> 00:20:19,454 I talked to Jon. We're giving you one dish. 484 00:20:19,521 --> 00:20:21,256 I've never given someone one dish. 485 00:20:21,323 --> 00:20:23,091 But that's where we have to start, okay? 486 00:20:23,158 --> 00:20:25,494 So we're gonna do a rip on a mac and cheese. 487 00:20:25,560 --> 00:20:27,429 So it's just spicy chicken over three-cheese 488 00:20:27,496 --> 00:20:28,597 mac and cheese. 489 00:20:28,664 --> 00:20:30,032 So I'm gonna put a little chicken. 490 00:20:30,098 --> 00:20:31,633 So we're just gonna season it. 491 00:20:31,700 --> 00:20:33,301 You go too much, it's gonna be too hot, okay? 492 00:20:33,368 --> 00:20:35,270 I have some pasta here. All I did was blanch it. 493 00:20:35,337 --> 00:20:36,705 I blanched it in salted water. 494 00:20:36,772 --> 00:20:38,373 So I've taken all the work out for you. 495 00:20:38,440 --> 00:20:40,042 I have some simmering water here. 496 00:20:40,108 --> 00:20:41,910 Drop it in. Okay? Portion control. 497 00:20:41,943 --> 00:20:45,047 I know this is a 30% food cost item, okay? 498 00:20:45,113 --> 00:20:46,948 Cheese sauce. Really simple. 499 00:20:47,015 --> 00:20:49,751 Flour, jack, cheddar, American, cream, 500 00:20:49,818 --> 00:20:53,455 spices, cumin, chili powder. Pasta, it's already cooked. 501 00:20:53,522 --> 00:20:58,026 I'm gonna drop it. In. Okay? 502 00:20:58,093 --> 00:20:59,928 You with me so far, right? Nothing crazy. 503 00:20:59,995 --> 00:21:01,596 You see how creamy that is, and delicious? 504 00:21:01,663 --> 00:21:02,998 So I'm go put it in the bowl. 505 00:21:03,065 --> 00:21:04,800 Not gonna dump it. I'm gonna finesse it. 506 00:21:04,933 --> 00:21:07,602 Make it look nice. So spicy chicken on top. 507 00:21:07,669 --> 00:21:09,104 We're gonna add a little parsley to that. 508 00:21:09,171 --> 00:21:10,872 Panko bread crumbs. I toasted them. 509 00:21:10,872 --> 00:21:13,442 A little bit of real butter. A punch of salt. That's it. 510 00:21:13,508 --> 00:21:16,778 And you have this nice, crispy, fresh, it's creamy, homemade. 511 00:21:16,878 --> 00:21:18,013 It's delicious. 512 00:21:18,080 --> 00:21:19,681 You have one dish tonight to master. 513 00:21:19,748 --> 00:21:21,049 I know you can make that, 514 00:21:21,116 --> 00:21:22,384 and if you can't, we have bigger problems. 515 00:21:22,451 --> 00:21:23,652 So I want you guys to try this, 516 00:21:23,719 --> 00:21:24,987 and I want you to tell me 517 00:21:25,053 --> 00:21:26,621 why you think this cheese sauce is better. 518 00:21:26,688 --> 00:21:28,690 - Everything about it is amazing. It's fresh. 519 00:21:28,757 --> 00:21:30,659 The cheese doesn't taste congealed. 520 00:21:30,726 --> 00:21:33,528 - Taste how everything is blended together perfectly. 521 00:21:33,595 --> 00:21:35,197 - Stress test tonight is stressful. 522 00:21:35,263 --> 00:21:36,999 You're gonna be getting pulled in different directions. 523 00:21:37,065 --> 00:21:38,533 That's why we only gave you one dish, 524 00:21:38,600 --> 00:21:40,202 'cause you need to get this right, okay? 525 00:21:40,268 --> 00:21:42,104 So let's get set up. Let's clean the kitchen. 526 00:21:42,170 --> 00:21:43,605 Let's get some stuff going. 527 00:21:43,672 --> 00:21:45,007 And remember, it's stress test for a reason. 528 00:21:45,073 --> 00:21:46,441 Be ready. Go over this in your head. 529 00:21:46,508 --> 00:21:47,642 - All right. - Yes, chef. 530 00:21:47,709 --> 00:21:49,811 - Yes, chef. - Well, hello, friends. 531 00:21:49,911 --> 00:21:50,946 - Hello. - Hi. 532 00:21:51,013 --> 00:21:52,381 - It's nice to see you again. 533 00:21:52,447 --> 00:21:54,383 Can we talk about last night for a hot second? 534 00:21:54,449 --> 00:21:56,118 - Yes. - Sure. 535 00:21:56,184 --> 00:21:58,020 - You're not set up to be a cocktail bar. 536 00:21:58,086 --> 00:22:00,155 And to be competitive in this market, 537 00:22:00,222 --> 00:22:03,392 you absolutely must have a cocktail market. 538 00:22:03,458 --> 00:22:06,895 Tonight is going to be way harder than you thought 539 00:22:06,962 --> 00:22:08,597 last night was. Get ready. 540 00:22:08,664 --> 00:22:11,733 Forget everything that you think that you know, 541 00:22:11,867 --> 00:22:14,069 and we're just gonna start over. 542 00:22:14,136 --> 00:22:16,038 So we are going to be introducing 543 00:22:16,104 --> 00:22:18,240 a Oaxacan Old Fashioned. 544 00:22:18,306 --> 00:22:22,010 Going to start with three dashes of mole bitters 545 00:22:22,077 --> 00:22:24,413 a half an ounce of agave nectar. 546 00:22:24,479 --> 00:22:26,281 Half an ounce of mezcal, 547 00:22:26,348 --> 00:22:27,749 because it's smoky and delicious. 548 00:22:27,883 --> 00:22:29,251 And then we're going to do an ounce 549 00:22:29,318 --> 00:22:31,386 and a half of reposado tequila. 550 00:22:31,453 --> 00:22:33,989 Ice the glass that it goes into. 551 00:22:34,056 --> 00:22:37,559 Ice our mixing glass. The back of the spoon 552 00:22:37,626 --> 00:22:41,897 is meant to keep in contact with the glass. 553 00:22:41,897 --> 00:22:43,899 We get a perfect pour. 554 00:22:43,965 --> 00:22:47,636 And here we have our Oaxacan Old Fashioned. 555 00:22:51,440 --> 00:22:53,241 - I like that. - Oh, oh, big smile. Big smile. 556 00:22:53,308 --> 00:22:56,345 - I like that one a lot. - This is refreshing. 557 00:22:56,411 --> 00:22:59,247 It's not too sweet. It's not too sour. 558 00:22:59,314 --> 00:23:01,350 And that's the thing about balancing a cocktail 559 00:23:01,416 --> 00:23:05,320 with equal measurements. Ralph, now it's your turn. 560 00:23:05,387 --> 00:23:07,622 - I don't really have a choice to fail. 561 00:23:07,689 --> 00:23:10,292 So this has to be a success. 562 00:23:10,359 --> 00:23:12,494 - So what goes in an Old Fashioned? 563 00:23:12,561 --> 00:23:15,564 - Ooh! He chose wisely. 564 00:23:15,630 --> 00:23:17,766 - After six years, I absolutely should have known 565 00:23:17,866 --> 00:23:18,967 a lot of this stuff. 566 00:23:19,034 --> 00:23:21,303 - How are you going to strain it? 567 00:23:21,370 --> 00:23:23,939 - But I'm here to learn. 568 00:23:24,006 --> 00:23:27,009 - Baby's first cocktail! 569 00:23:27,075 --> 00:23:29,978 We have a lot of work to do. 570 00:23:30,045 --> 00:23:31,613 So let's all get back here. 571 00:23:31,680 --> 00:23:33,448 Let's stock our glassware, straws, napkins, 572 00:23:33,515 --> 00:23:36,151 get everything ready for tonight before doors open. 573 00:23:36,218 --> 00:23:37,886 Okay? - Sounds good. Thank you. 574 00:23:44,726 --> 00:23:48,130 - So picture this as a Friday night, busy Friday night. 575 00:23:48,196 --> 00:23:51,299 Right? We get slammed, but it always ends, doesn't it? 576 00:23:51,366 --> 00:23:52,934 This is gonna end too. 577 00:23:53,001 --> 00:23:55,804 I want to see, for an hour-- I want to see the best you got. 578 00:23:55,904 --> 00:23:58,340 Sam, you need to define your role tonight. 579 00:23:58,407 --> 00:24:00,475 I'd like you to know what the ticket times 580 00:24:00,542 --> 00:24:02,477 are in the kitchen at all times. 581 00:24:02,544 --> 00:24:05,147 Ralph, find the weak spot, and go there. 582 00:24:05,213 --> 00:24:07,849 I want to see what we can do and, even more importantly, 583 00:24:07,883 --> 00:24:10,052 what we can't do tonight. Make sense? 584 00:24:10,118 --> 00:24:14,389 - So tonight, my role is basically to help 585 00:24:14,456 --> 00:24:15,857 in every place I can. 586 00:24:15,891 --> 00:24:17,459 Wherever I need to be, I need to be helping. 587 00:24:17,526 --> 00:24:19,628 If the bar needs something, I need to be with the bar. 588 00:24:19,695 --> 00:24:21,029 If the kitchen needs something, 589 00:24:21,096 --> 00:24:22,731 then I need to be back here with the kitchen. 590 00:24:22,864 --> 00:24:24,499 So I'm as ready for the stress test as we're gonna be. 591 00:24:24,566 --> 00:24:26,635 So I'm ready to start sweating here. 592 00:24:26,702 --> 00:24:28,036 I mean, I already am, but. 593 00:24:28,103 --> 00:24:29,905 - Let them in. Let's do it. - All right. 594 00:24:29,971 --> 00:24:32,240 - Here we go, guys. - All right. Here we go. 595 00:24:33,642 --> 00:24:36,111 All right, everyone, come on in! 596 00:24:36,178 --> 00:24:37,145 [cheers and applause] 597 00:24:37,212 --> 00:24:38,880 - Hey, guys. - Hey, Ralph. 598 00:24:38,947 --> 00:24:40,182 - Welcome, welcome. 599 00:24:40,248 --> 00:24:41,783 - What can I get you started with? 600 00:24:41,883 --> 00:24:43,685 We have to choose from these three drinks tonight. 601 00:24:43,752 --> 00:24:45,620 - All right. - How are we tonight, folks? 602 00:24:45,687 --> 00:24:48,557 - All right. There's one. There's one. 603 00:24:48,623 --> 00:24:49,958 - How we doing? - Good. How are you? 604 00:24:50,025 --> 00:24:51,126 - Hi. How are you? 605 00:24:51,193 --> 00:24:52,527 - How's she doing? 606 00:24:52,594 --> 00:24:54,563 - She's good. - Is there a smile under there? 607 00:24:54,629 --> 00:24:55,897 - There is. - There is? Okay. 608 00:24:55,897 --> 00:24:56,999 - Look at the eyes. Look at the eyes. 609 00:24:57,065 --> 00:24:58,500 - Okay, I can see it in the eyes. 610 00:24:58,567 --> 00:24:59,901 Where are all our table orders? 611 00:24:59,935 --> 00:25:01,403 - Oh, dear. Here we go. - Here they are. Okay. 612 00:25:01,470 --> 00:25:03,138 - There we go. - Who's working on service? 613 00:25:03,205 --> 00:25:05,140 Who's working on the bar? Are we splitting this up? 614 00:25:05,207 --> 00:25:06,541 - Yeah, we both kind of do everything. 615 00:25:06,608 --> 00:25:07,743 - Okay, well, is that working? 616 00:25:07,843 --> 00:25:09,011 - So I have to-- - No. No. 617 00:25:09,077 --> 00:25:10,612 - Not so much at all. - Okay. 618 00:25:10,679 --> 00:25:12,714 - You're now going to be concentrating on all of these. 619 00:25:12,848 --> 00:25:14,182 And Brandie's gonna take over-- - [laughing] 620 00:25:14,249 --> 00:25:15,384 - And let her do the bar. That's right. 621 00:25:15,450 --> 00:25:17,219 - Okay. Oh my God, girl. 622 00:25:17,285 --> 00:25:19,221 - You doubled up! Look at you! 623 00:25:19,287 --> 00:25:21,189 - I did for those too. 624 00:25:21,256 --> 00:25:23,258 - Oh! I'm just tickled! 625 00:25:23,325 --> 00:25:26,261 - This is a really nice staff. I mean, they really care. 626 00:25:26,328 --> 00:25:28,964 They've operated without any leadership at all. 627 00:25:29,031 --> 00:25:32,034 Look at their desire to please. They want to do good. 628 00:25:32,100 --> 00:25:33,869 All they needed was a little leadership, 629 00:25:33,935 --> 00:25:36,104 and they'll get there. Now with the leadership, 630 00:25:36,171 --> 00:25:37,873 it's already starting to happen. 631 00:25:37,939 --> 00:25:39,408 Talk to me, Ralph. How we doing? 632 00:25:39,474 --> 00:25:41,009 - We're a little bit behind, 633 00:25:41,076 --> 00:25:42,878 but we're trying to catch up already. 634 00:25:42,911 --> 00:25:45,747 But it's just the bar's slowing us down, 635 00:25:45,881 --> 00:25:47,215 unfortunately, so-- - It is now? 636 00:25:47,282 --> 00:25:49,017 The food is coming out quicker than the bar? 637 00:25:49,084 --> 00:25:50,419 - Yes, it is. - What do you think? 638 00:25:50,485 --> 00:25:52,054 - You know, actually, we are not behind. 639 00:25:52,120 --> 00:25:53,722 He is behind. The food is up. 640 00:25:53,789 --> 00:25:55,290 It's sitting here. There's nobody to run--he's 641 00:25:55,357 --> 00:25:56,758 the first person that's walked in the kitchen. 642 00:25:56,892 --> 00:25:58,060 - So why doesn't he take a tray with him? 643 00:25:58,126 --> 00:25:59,695 - He took one plate and walked away. 644 00:25:59,761 --> 00:26:01,263 And it's all sitting up here, dying under a heat lamp. 645 00:26:01,330 --> 00:26:02,597 - Doesn't make any sense. 646 00:26:02,664 --> 00:26:04,900 - Jenny and Chet, where are you guys at? 647 00:26:04,966 --> 00:26:07,836 Hold on. Hey, guys. How you guys doing? 648 00:26:07,869 --> 00:26:10,572 You know what? I lost a table somewhere. 649 00:26:10,639 --> 00:26:12,574 Gotta love that. Oh, shit. 650 00:26:12,641 --> 00:26:14,676 - Let me check that ticket. 651 00:26:14,743 --> 00:26:16,745 Oh, no. That's one of Rita's. 652 00:26:16,845 --> 00:26:18,180 - Okay. - Rita. Where we going? 653 00:26:18,246 --> 00:26:21,917 - Who doesn't have a drink? [all speaking at once] 654 00:26:21,984 --> 00:26:24,152 - One more time, 'cause that's hard to believe. 655 00:26:24,219 --> 00:26:25,654 Who still doesn't have a drink? 656 00:26:25,721 --> 00:26:27,289 [all speaking at once] 657 00:26:27,356 --> 00:26:29,992 - Ralph, do you see that? Come on! Let's hustle! 658 00:26:30,058 --> 00:26:31,526 - Ralph, this is your order. 659 00:26:31,593 --> 00:26:33,295 - Those are the two Old Fashions that I just delivered. 660 00:26:33,362 --> 00:26:34,663 - Something doesn't jive here. 661 00:26:34,730 --> 00:26:35,864 More hands went up than we have tickets. 662 00:26:35,897 --> 00:26:36,999 - Yeah, and that's-- 663 00:26:37,065 --> 00:26:38,300 - So if they think they ordered, 664 00:26:38,367 --> 00:26:39,768 then something didn't get into the POS system. 665 00:26:39,868 --> 00:26:41,603 You gotta hit each table and see who ordered 666 00:26:41,670 --> 00:26:42,971 and who didn't. That's all I think you can do. 667 00:26:43,038 --> 00:26:44,339 - Yep. 668 00:26:44,406 --> 00:26:45,607 - Honey, you gotta work one ticket at a time. 669 00:26:45,674 --> 00:26:47,142 You can't be jumping back and forth. 670 00:26:47,209 --> 00:26:48,343 And you can't take drinks from other tickets 671 00:26:48,410 --> 00:26:50,178 just to fill your order. - I didn't. 672 00:26:50,245 --> 00:26:52,914 Number one, that ticket's been sitting there for five minutes. 673 00:26:52,981 --> 00:26:54,883 - They all came in at the same time. 674 00:26:54,916 --> 00:26:56,485 - So what's up? What did you guys order? 675 00:26:56,551 --> 00:26:57,753 - We haven't ordered yet. 676 00:26:57,886 --> 00:26:58,987 - You haven't even been-- - No. 677 00:26:59,054 --> 00:27:00,489 No one's touched our table yet. 678 00:27:00,555 --> 00:27:01,990 - Awesome. Even better. So here we go. All right. 679 00:27:02,057 --> 00:27:04,026 - Ralph took the wrong order. 680 00:27:04,092 --> 00:27:06,328 - Yes, Ralph is messing up. He's taking the wrong things. 681 00:27:06,395 --> 00:27:07,663 - So now-- 682 00:27:07,729 --> 00:27:09,464 - He doesn't know how to work a service bar. 683 00:27:09,531 --> 00:27:11,366 Everyone is coming up and picking and choosing drinks 684 00:27:11,433 --> 00:27:13,468 for their own tickets and skipping over orders. 685 00:27:13,535 --> 00:27:15,837 They don't know how to work one ticket at a time. 686 00:27:15,871 --> 00:27:18,240 - So which drink goes to which ticket here? 687 00:27:18,306 --> 00:27:19,975 - Well, it's a free-for-all, Jon. 688 00:27:20,042 --> 00:27:22,644 They're just coming up and taking what they need. 689 00:27:22,711 --> 00:27:23,979 - Old Fashioned. All right, cool. 690 00:27:24,046 --> 00:27:25,580 Do you guys want to try the soup? 691 00:27:25,647 --> 00:27:27,749 - 19 1/2 minutes. - 19? And you just ordered now. 692 00:27:27,849 --> 00:27:28,984 - We did. - Yeah. 693 00:27:29,051 --> 00:27:30,986 - Thank you. Guys, I'm really confused. 694 00:27:31,053 --> 00:27:33,221 People have been sitting here for 19 minutes, 695 00:27:33,288 --> 00:27:35,724 and nobody's taken their order. I have a manager 696 00:27:35,857 --> 00:27:37,926 and an owner on the floor. Nobody knows that? 697 00:27:37,993 --> 00:27:39,428 - Actually, I'm very--I'm very aware of that. 698 00:27:39,494 --> 00:27:41,263 - How are we managing this room if we don't know that? 699 00:27:41,330 --> 00:27:43,865 How long did you guys wait to have your order taken? 700 00:27:43,899 --> 00:27:45,667 19 1/2 minutes. Is that acceptable? 701 00:27:45,734 --> 00:27:46,868 - Not at all. 702 00:27:46,935 --> 00:27:48,570 - But it happened under your watch! 703 00:27:48,637 --> 00:27:51,640 Both of you! Two managers, and we still didn't pick it up. 704 00:27:54,200 --> 00:27:57,103 - How long did you guys wait to have your order taken? 705 00:27:57,170 --> 00:27:59,339 19 1/2 minutes. Is that acceptable? 706 00:27:59,405 --> 00:28:01,307 - Not at all. - We need to do better. 707 00:28:03,276 --> 00:28:05,979 - You say that the food often sits in here for 15 minutes? 708 00:28:06,045 --> 00:28:07,480 - That long, at least. 709 00:28:07,547 --> 00:28:09,149 - Oh my God, I've never seen anything like it. 710 00:28:09,215 --> 00:28:10,850 There's no ticket for all this food in the window. 711 00:28:10,917 --> 00:28:13,520 - This bar is a perfect example of a good staff 712 00:28:13,586 --> 00:28:14,854 with no leadership. 713 00:28:14,921 --> 00:28:16,156 If they make the food correctly, 714 00:28:16,222 --> 00:28:17,757 and if they make the drinks correctly, 715 00:28:17,824 --> 00:28:20,260 the biggest challenge of all is getting the right drink 716 00:28:20,326 --> 00:28:23,163 to the right table, and that they can't do. 717 00:28:23,229 --> 00:28:25,565 You got a good team. You have no systems, 718 00:28:25,632 --> 00:28:27,100 no management to this place at all. 719 00:28:27,167 --> 00:28:28,735 You're running around like a bus girl, 720 00:28:28,802 --> 00:28:31,871 bussing tables, getting soda, doing the POS system. 721 00:28:31,938 --> 00:28:33,439 You're running food back and forth. 722 00:28:33,506 --> 00:28:35,708 And we're oblivious to all of the sequencing. 723 00:28:35,775 --> 00:28:37,744 Nobody's managing the experience. 724 00:28:37,811 --> 00:28:39,913 Ralph, you need to let Samantha manage this, 725 00:28:39,979 --> 00:28:41,714 and you need to learn how to best support her. 726 00:28:41,781 --> 00:28:42,949 You with me? 727 00:28:43,016 --> 00:28:44,350 - Yeah. 728 00:28:44,417 --> 00:28:46,052 - We have to work on that tomorrow, big time. 729 00:28:46,119 --> 00:28:47,554 - Okay. - Listen, let's close it. 730 00:28:47,620 --> 00:28:48,855 I've seen what I need to see, 731 00:28:48,922 --> 00:28:51,024 training-wise and operations-wise. 732 00:28:51,090 --> 00:28:54,727 - All right, everybody! We are closing it down! 733 00:28:54,794 --> 00:28:56,029 Thank you very much. 734 00:28:56,095 --> 00:28:57,897 You have helped us with our stress test. 735 00:28:57,964 --> 00:28:59,365 We have been stressed. 736 00:28:59,432 --> 00:29:02,202 Thank you for participating and kicking our ass. 737 00:29:03,336 --> 00:29:06,039 - By the way, they couldn't have kicked your ass 738 00:29:06,105 --> 00:29:07,540 if you didn't bend over 739 00:29:07,607 --> 00:29:09,542 and give them the opportunity to. 740 00:29:09,609 --> 00:29:11,044 This place was poorly-run tonight. 741 00:29:11,110 --> 00:29:12,412 Do you agree? - I agree. 742 00:29:12,479 --> 00:29:14,080 - Okay. That's on you and Sam. 743 00:29:14,147 --> 00:29:16,416 We need to do better. Let's close it down, guys. 744 00:29:16,483 --> 00:29:17,784 Thank you, everyone. 745 00:29:17,851 --> 00:29:19,285 - What the stress test really showed is that 746 00:29:19,352 --> 00:29:21,321 our crew really knows what they're doing. 747 00:29:21,387 --> 00:29:24,424 It's just me that was the problem. 748 00:29:24,491 --> 00:29:27,727 So part of me wants to say that if I step out, 749 00:29:27,727 --> 00:29:30,063 it would be better, but I gotta learn everything 750 00:29:30,129 --> 00:29:31,965 before I can actually make that next step. 751 00:29:32,031 --> 00:29:33,333 - I mean, I just want you to know 752 00:29:33,399 --> 00:29:35,435 that that felt like total failure to me, 753 00:29:35,502 --> 00:29:37,804 and I've felt like that many times. 754 00:29:37,871 --> 00:29:39,572 It's nothing new that he doesn't know 755 00:29:39,639 --> 00:29:41,007 what he's doing here. 756 00:29:41,074 --> 00:29:44,477 I get so frustrated by his lack of understanding 757 00:29:44,544 --> 00:29:46,079 of what's going on here, 758 00:29:46,146 --> 00:29:49,449 that I feel like everything is on me all the time, 759 00:29:49,516 --> 00:29:53,119 and sooner or later, you know, I'm gonna crack. 760 00:29:53,186 --> 00:29:54,387 Or while you stand here, 761 00:29:54,454 --> 00:29:55,688 or while you bullshit with them, 762 00:29:55,722 --> 00:29:57,157 or while you bullshit with--you know. 763 00:29:57,223 --> 00:29:58,291 - Mm-hmm. 764 00:29:58,358 --> 00:29:59,759 - Just, it's not the first time. 765 00:29:59,826 --> 00:30:00,860 - Okay. 766 00:30:00,927 --> 00:30:02,462 - Ralph has a whole lot to learn. 767 00:30:02,529 --> 00:30:06,933 Yeah. I think this is already getting to him. 768 00:30:07,000 --> 00:30:08,935 And I hope it does. I hope it does. 769 00:30:17,210 --> 00:30:18,778 - So after stress test last night, 770 00:30:18,845 --> 00:30:20,346 I definitely have my work cut out for me. 771 00:30:20,413 --> 00:30:22,182 going into training today, I need these guys to have 772 00:30:22,248 --> 00:30:24,517 a little bit of finesse. Gone are those frozen foods. 773 00:30:24,584 --> 00:30:26,219 We're now on to fresh. Hi, guys. 774 00:30:26,286 --> 00:30:27,720 - Hello, chef. - How you doing? 775 00:30:27,787 --> 00:30:29,956 - Doing all right. - So, stress test last night, 776 00:30:30,023 --> 00:30:32,125 I think the kitchen did do okay, you know. 777 00:30:32,192 --> 00:30:34,060 But okay is not good enough. You with me on that? 778 00:30:34,127 --> 00:30:35,228 - Yes, sir. 779 00:30:35,295 --> 00:30:36,729 - Now, we strive for perfection. 780 00:30:36,729 --> 00:30:38,898 Doesn't happen, but we strive for it. Okay? 781 00:30:38,965 --> 00:30:40,800 So the first dish we're gonna do for you 782 00:30:40,867 --> 00:30:42,735 is an amazing bison French dip. 783 00:30:42,769 --> 00:30:44,537 Think of bison as, like, a mild beef. 784 00:30:44,604 --> 00:30:47,807 It's not gamey. It's subtle. It's leaner than beef. 785 00:30:47,874 --> 00:30:49,342 So I'm gonna mask up, glove up. 786 00:30:49,409 --> 00:30:51,878 So I cut it really thin, so it's gonna cook fast. 787 00:30:51,945 --> 00:30:53,480 Salt and pepper, okay? 788 00:30:53,546 --> 00:30:55,715 Because I touched raw meat, I need to change my gloves. 789 00:30:55,782 --> 00:30:57,217 There's no cross-contamination. 790 00:30:57,283 --> 00:31:00,019 All right, French bread. We have real melted butter. 791 00:31:00,086 --> 00:31:02,055 Onion, green pepper, and red pepper blend. 792 00:31:02,121 --> 00:31:03,857 Everything gets salt and pepper. 793 00:31:03,923 --> 00:31:05,558 Then we're gonna put the bison. We don't want to overcook it. 794 00:31:05,692 --> 00:31:08,061 It's about 45 seconds to a minute on each side. 795 00:31:08,127 --> 00:31:10,897 So here, this is a whipped garlic goat cheese. 796 00:31:10,964 --> 00:31:12,565 Smear it on--a little on each side. 797 00:31:12,699 --> 00:31:14,300 Then I'm gonna take the peppers now, 798 00:31:14,367 --> 00:31:17,704 and I'm gonna put my peppers gently on the bun. 799 00:31:17,770 --> 00:31:20,173 So put that bison right on. 800 00:31:20,240 --> 00:31:21,941 Cover this. That's what you want. 801 00:31:22,008 --> 00:31:24,344 You want it to be perfectly mid-rare, just like that. 802 00:31:24,410 --> 00:31:26,779 When the fries are done, a little seasoning salt, 803 00:31:26,846 --> 00:31:29,449 a little parmesan cheese, and a little chopped parsley. 804 00:31:29,516 --> 00:31:31,017 So we give it a toss. 805 00:31:31,084 --> 00:31:33,219 So I'm gonna put my fries in the bowl. 806 00:31:33,286 --> 00:31:34,754 And then--so, same thing. 807 00:31:34,821 --> 00:31:37,090 I took that garlic confit, I took a roasted beef jus, 808 00:31:37,157 --> 00:31:39,292 just simmered it so the garlic kind of broke apart. 809 00:31:39,359 --> 00:31:40,960 I finished it with a little bit of fresh herbs, 810 00:31:41,027 --> 00:31:42,562 and very, very simple. 811 00:31:42,629 --> 00:31:44,430 Why don't you guys take a bite. You can each grab a half. 812 00:31:44,497 --> 00:31:46,099 - That looks awesome. - Tell me what you think. 813 00:31:46,166 --> 00:31:47,367 - I want to eat the whole thing. 814 00:31:47,433 --> 00:31:48,735 - Tastes phenomenal. - Probably the best food 815 00:31:48,802 --> 00:31:49,936 in Maricopa right now. 816 00:31:50,003 --> 00:31:51,070 - I think that the new bison sandwich 817 00:31:51,137 --> 00:31:52,872 is gonna absolutely kill it. 818 00:31:52,939 --> 00:31:55,108 It's something that we haven't had here in this town at all, 819 00:31:55,175 --> 00:31:56,676 and so, like, the fact that we're gonna be able 820 00:31:56,743 --> 00:31:57,844 to do it here at this restaurant 821 00:31:57,911 --> 00:31:59,512 is absolutely unbelievable. 822 00:31:59,579 --> 00:32:01,381 - We got some passion back. 823 00:32:01,447 --> 00:32:03,516 I want you guys to love what you do, 824 00:32:03,583 --> 00:32:04,684 and just give it 100%, 825 00:32:04,751 --> 00:32:06,085 and be better than you were yesterday. 826 00:32:06,152 --> 00:32:07,420 You don't have to be perfect, 827 00:32:07,487 --> 00:32:08,788 but be better than you were yesterday. 828 00:32:08,855 --> 00:32:10,690 All right? So we're gonna relaunch. 829 00:32:10,690 --> 00:32:12,926 We're gonna serve amazing food, and let's do it right, okay? 830 00:32:12,992 --> 00:32:14,861 - Thank you, chef. - Thank you, chef. 831 00:32:14,928 --> 00:32:16,429 - All right. - Well, hello again. 832 00:32:16,496 --> 00:32:17,697 - Hello. - Hello. 833 00:32:17,697 --> 00:32:19,199 - After last night's stress test, 834 00:32:19,265 --> 00:32:20,867 it is abundantly clear 835 00:32:20,934 --> 00:32:23,236 that there are so many things that we can focus on. 836 00:32:23,303 --> 00:32:27,307 Everyone on the team is operating as a single player. 837 00:32:27,373 --> 00:32:28,708 They need to come together 838 00:32:28,708 --> 00:32:31,277 as a unit if this place is going to succeed. 839 00:32:31,344 --> 00:32:34,848 As our single server, I would love to hear from you. 840 00:32:34,914 --> 00:32:36,449 - It was pretty chaotic. 841 00:32:36,516 --> 00:32:39,786 I mean, like, I had a ticket that I took first 842 00:32:39,853 --> 00:32:43,189 that wasn't served until 30 minutes later. 843 00:32:43,256 --> 00:32:45,792 - What I really appreciate in this moment is the fact 844 00:32:45,859 --> 00:32:47,727 that I see you getting emotional about this. 845 00:32:47,760 --> 00:32:48,895 - Yeah. 846 00:32:48,962 --> 00:32:50,330 - You can't help but take it personally. 847 00:32:50,396 --> 00:32:52,665 - Yeah. It doesn't make just me look stupid. 848 00:32:52,699 --> 00:32:54,501 It makes all of us look stupid. 849 00:32:54,567 --> 00:32:56,436 - Everyone is trying to take care 850 00:32:56,503 --> 00:32:58,671 of their own responsibilities 851 00:32:58,705 --> 00:33:01,674 and are not looking at the bigger picture. 852 00:33:01,741 --> 00:33:04,410 And it's going to be about breaking those habits. 853 00:33:04,477 --> 00:33:08,114 And in doing so, we are going to round out our menu. 854 00:33:08,181 --> 00:33:10,316 Shall we? 855 00:33:11,584 --> 00:33:15,688 Here we have a pineapple, carrot, and apple juice blend. 856 00:33:15,722 --> 00:33:17,824 We are doing it with vodka. 857 00:33:17,891 --> 00:33:20,126 Two ounces. Eight count here. 858 00:33:20,193 --> 00:33:22,162 Top with this. Boom. 859 00:33:22,228 --> 00:33:25,431 Keep going. 860 00:33:25,498 --> 00:33:29,169 We are going to garnish with two pineapple fronds. 861 00:33:30,236 --> 00:33:31,838 There we have it. 862 00:33:35,809 --> 00:33:39,179 - Oh, yeah. - Okay. Up next, Ralph. 863 00:33:39,245 --> 00:33:41,214 Please join me, won't you? 864 00:33:41,281 --> 00:33:44,417 As the owner, your job is to back up your staff. 865 00:33:44,484 --> 00:33:49,222 Ralph is a very smooth talker, saying all the right things. 866 00:33:49,289 --> 00:33:51,858 I don't necessarily think that he has the passion 867 00:33:51,925 --> 00:33:53,226 to back up his words. 868 00:33:53,293 --> 00:33:55,094 Six, seven--oh, what are you doing? 869 00:33:55,161 --> 00:33:56,663 It's an eight count! It's an eight count! 870 00:33:56,729 --> 00:33:57,964 What are you doing? 871 00:33:58,031 --> 00:34:01,968 I need to see his words turned into action 872 00:34:02,035 --> 00:34:03,570 moving into relaunch. 873 00:34:03,670 --> 00:34:05,538 We have a lot of work to keep doing. 874 00:34:05,672 --> 00:34:07,807 We have a lot of training to do. 875 00:34:07,874 --> 00:34:09,342 Let's get to it. 876 00:34:15,882 --> 00:34:18,685 - First of all, this is a huge sea of tables. 877 00:34:18,751 --> 00:34:20,220 - Yeah. 878 00:34:20,286 --> 00:34:22,589 - it's like one big room. I mean, it has no intimacy. 879 00:34:22,689 --> 00:34:25,758 The ceilings are high. Then, when you walk in, 880 00:34:25,825 --> 00:34:27,327 they have a hostess counter here, 881 00:34:27,393 --> 00:34:28,795 which takes up all of these seats. 882 00:34:28,862 --> 00:34:30,029 - Yeah. 883 00:34:30,096 --> 00:34:31,464 - It should be moved to the other side, 884 00:34:31,531 --> 00:34:32,899 so we can pick up four sides here. 885 00:34:32,966 --> 00:34:34,234 - Definitely. - Those are probably the most 886 00:34:34,300 --> 00:34:35,468 valuable seats in the whole darn place. 887 00:34:35,535 --> 00:34:36,703 - Yeah. 888 00:34:36,736 --> 00:34:38,238 - We don't even have them available. 889 00:34:38,304 --> 00:34:41,741 Our challenge is what the hell do we do on the ceiling? 890 00:34:41,808 --> 00:34:43,042 So we gotta figure that out, 891 00:34:43,109 --> 00:34:44,310 we gotta figure furniture out... 892 00:34:44,377 --> 00:34:46,379 - Yes. - And get this thing defined. 893 00:34:46,446 --> 00:34:47,714 - Yes. Definitely. 894 00:34:47,780 --> 00:34:48,982 - Let's go to a cool place and do that. 895 00:34:49,048 --> 00:34:50,817 - Okay. Great. That sounds good. 896 00:34:58,558 --> 00:35:00,393 [cheers and applause] 897 00:35:00,460 --> 00:35:02,929 - How you feeling, buddy? - Pretty good. 898 00:35:02,996 --> 00:35:04,564 - Tough week, wasn't it? - Yeah. 899 00:35:04,664 --> 00:35:06,466 - Are you proud of him, John? - Yep. 900 00:35:06,533 --> 00:35:08,034 - He went through a lot, didn't he? 901 00:35:08,101 --> 00:35:09,202 - Yes. 902 00:35:09,269 --> 00:35:10,703 - You know, when I looked at this bar, 903 00:35:10,770 --> 00:35:12,672 I couldn't understand what the bar was, 904 00:35:12,705 --> 00:35:15,074 so I had to create a real concept out of it, 905 00:35:15,141 --> 00:35:17,377 so that it would make sense. 906 00:35:17,443 --> 00:35:18,978 Should I show it to them? all: Yeah! 907 00:35:19,045 --> 00:35:22,816 - Okay, here we go. One! Two! Three! 908 00:35:22,882 --> 00:35:24,684 [cheers and applause] 909 00:35:27,904 --> 00:35:31,908 - Okay, here we go. One! Two! Three! 910 00:35:33,109 --> 00:35:36,379 [cheers and applause] - Oh! Oh, my God. 911 00:35:41,217 --> 00:35:42,552 - You like? - I love it. 912 00:35:42,618 --> 00:35:44,654 - What's The Roost? A character of John Wayne's 913 00:35:44,721 --> 00:35:46,289 in a John Wayne movie. 914 00:35:46,356 --> 00:35:50,393 So John Wayne fans see that sign as one thing, don't you? 915 00:35:50,460 --> 00:35:52,729 And people that aren't John Wayne fans 916 00:35:52,795 --> 00:35:54,997 just see it as The Roost. 917 00:35:55,064 --> 00:35:56,666 - I love it. It blends together 918 00:35:56,733 --> 00:35:58,501 with everything that I originally thought. 919 00:35:58,568 --> 00:36:00,136 - Wait till you see the inside. 920 00:36:00,203 --> 00:36:02,939 - [inaudible]. 921 00:36:03,006 --> 00:36:05,675 - Wow. - Oh, my God! 922 00:36:05,742 --> 00:36:08,878 - Oh, my God. Oh, my God. - Oh, my God. 923 00:36:08,945 --> 00:36:10,646 - Look at that! 924 00:36:10,713 --> 00:36:13,349 Look! Really love it all. Look at the stools! 925 00:36:13,416 --> 00:36:15,485 - Barstools are awesome. - I gotta see the bar. 926 00:36:15,551 --> 00:36:18,955 - I love it. I am able to jump high. 927 00:36:20,089 --> 00:36:21,791 But I have bad one leg. 928 00:36:21,858 --> 00:36:22,892 - Well, what do you think? - Oh, wow. 929 00:36:22,959 --> 00:36:24,160 - It's so beautiful! - Love it. 930 00:36:24,227 --> 00:36:25,395 - Wow. - It's gorgeous. 931 00:36:25,461 --> 00:36:26,963 - Thank you so much! - Yes. Oh, my God. 932 00:36:27,030 --> 00:36:28,564 - So beautiful. - I see tears in year eyes. 933 00:36:28,631 --> 00:36:30,199 - I mean, it's just so--I never thought it'd look like this. 934 00:36:30,266 --> 00:36:31,901 - This, I gotta show you. 935 00:36:31,934 --> 00:36:33,036 Will you get on there for me, Ralph? 936 00:36:33,102 --> 00:36:34,270 - Oh, God. - Yes. 937 00:36:34,337 --> 00:36:35,371 - Get up, buddy. - Oh, boy. 938 00:36:35,438 --> 00:36:36,539 - No way. Don't break yourself. 939 00:36:36,606 --> 00:36:37,907 - This is always--this is always-- 940 00:36:37,974 --> 00:36:39,375 - There's a step on the side, but that's okay. 941 00:36:39,442 --> 00:36:40,743 - All right. We do it--we do it for real. 942 00:36:40,810 --> 00:36:41,911 - Okay, so what this is... - No way. 943 00:36:41,911 --> 00:36:43,346 - Is this is a shot saddle. 944 00:36:43,413 --> 00:36:46,082 I give a shot to you, and try drinking the shot now. 945 00:36:46,149 --> 00:36:47,283 - Oh, Jesus! 946 00:36:47,350 --> 00:36:48,918 - Oh, yes! Yes! 947 00:36:48,918 --> 00:36:50,086 - So you should be able 948 00:36:50,153 --> 00:36:52,355 to sell hundreds of shots on a weekend... 949 00:36:52,422 --> 00:36:53,923 - With this thing. - On that chair. 950 00:36:53,956 --> 00:36:56,292 I got much more to show you. Come on over to the bar. 951 00:36:56,359 --> 00:36:59,228 I got you six Harbortouch POS system. 952 00:36:59,295 --> 00:37:00,596 - Thank you. - Thank you. 953 00:37:00,663 --> 00:37:02,932 - Two SkyTabs. Right? 954 00:37:02,965 --> 00:37:05,034 Which work from everywhere, including outside. 955 00:37:05,101 --> 00:37:07,036 I got you two complete workstations. 956 00:37:07,103 --> 00:37:09,739 So we're really set up for speed now, aren't we? 957 00:37:09,806 --> 00:37:11,708 See that unit over there with the blue lights? 958 00:37:11,774 --> 00:37:13,076 - Yeah. What is that? 959 00:37:13,142 --> 00:37:15,011 - It's a Bluezone unit from Middleby. 960 00:37:15,078 --> 00:37:20,717 It removes 99.999% of all the bacteria 961 00:37:20,783 --> 00:37:23,119 and viral particles in the air. 962 00:37:23,186 --> 00:37:24,954 - So we have the safest place in town. 963 00:37:24,987 --> 00:37:26,389 - You bet you do. 964 00:37:26,456 --> 00:37:28,624 Not only do you have Middleby scrubbing your air, 965 00:37:28,691 --> 00:37:30,460 but I got PathSpot for you. 966 00:37:30,526 --> 00:37:32,462 Put your hands underneath it after you wash them. 967 00:37:32,528 --> 00:37:35,231 If there's any viral or bacteria on your hands, 968 00:37:35,298 --> 00:37:37,400 you get a red light. Go back to the sink. 969 00:37:37,467 --> 00:37:41,971 I got Atmosphere TV to curate special video programs for you. 970 00:37:42,038 --> 00:37:44,640 I got you an Orange Door Entertainment System. 971 00:37:44,707 --> 00:37:47,977 52,000 songs, music videos, karaoke. 972 00:37:48,044 --> 00:37:49,345 - Yes. - Everything included. 973 00:37:49,412 --> 00:37:50,813 - That's amazing. 974 00:37:50,913 --> 00:37:53,316 - I got Chargique to give you phone charging plugs 975 00:37:53,383 --> 00:37:55,151 in front of the bar, along with your purse hooks. 976 00:37:55,218 --> 00:37:56,786 - Oh! - Oh. 977 00:37:56,919 --> 00:37:59,288 - And then I got Big Ass Fans, one of my favorite companies, 978 00:37:59,355 --> 00:38:00,923 to give you the evaporator 979 00:38:00,990 --> 00:38:02,759 sitting outside to keep the patio cool. 980 00:38:02,825 --> 00:38:04,293 - That's what that is? - Oh, nice! 981 00:38:04,360 --> 00:38:05,661 - Yes! 982 00:38:05,728 --> 00:38:07,096 - I got you a free subscription to Partender. 983 00:38:07,163 --> 00:38:08,264 - Oh, wow. 984 00:38:08,331 --> 00:38:09,932 - Track those numbers every week. 985 00:38:10,967 --> 00:38:12,135 - I think you should. 986 00:38:12,201 --> 00:38:13,603 - He will do it. - I also got you 987 00:38:13,670 --> 00:38:15,271 Compeat restaurant software. 988 00:38:15,338 --> 00:38:18,508 Keeps you in touch with all your numbers effortlessly. 989 00:38:18,574 --> 00:38:19,809 Think about this. 990 00:38:19,942 --> 00:38:21,310 We have an unbelievable opportunity 991 00:38:21,377 --> 00:38:24,947 to do something wonderful: protect John's money. 992 00:38:24,981 --> 00:38:27,283 Make Ralph a success in the eyes of his dad. 993 00:38:27,350 --> 00:38:30,086 Get the money paid back. Make a lot of money ourselves. 994 00:38:30,153 --> 00:38:32,355 And this bar can be a real centerpiece to this town, 995 00:38:32,422 --> 00:38:34,891 now, can't it? Win for everybody, right? 996 00:38:34,891 --> 00:38:37,060 - Ready to get going. - You bet. 997 00:38:41,798 --> 00:38:43,566 - Aww. - Oh, God. 998 00:38:43,633 --> 00:38:46,235 - Happy Father's Day, from one father to another. 999 00:38:46,302 --> 00:38:48,371 Okay, let's get the bar set, let's get the kitchen set. 1000 00:38:48,438 --> 00:38:49,972 Tonight, we start getting them back. 1001 00:38:50,039 --> 00:38:51,174 - Yes. - Okay? 1002 00:38:51,240 --> 00:38:52,909 - Let's do it. - Get them back. 1003 00:38:52,975 --> 00:38:55,378 I think that we're definitely set up for this next phase. 1004 00:38:55,445 --> 00:38:57,680 This bar looks absolutely amazing. 1005 00:38:57,747 --> 00:39:00,583 - Hey! [cheers and applause] 1006 00:39:00,650 --> 00:39:01,818 Congratulations. 1007 00:39:01,918 --> 00:39:04,387 - Thanks, Mr. Mayor. - This is awesome. 1008 00:39:04,454 --> 00:39:07,523 On behalf of The Roost and the City of Maricopa, 1009 00:39:07,590 --> 00:39:08,725 congratulations, Ralph. 1010 00:39:08,791 --> 00:39:10,159 - Thank you. - Let's open this. 1011 00:39:10,226 --> 00:39:13,329 - Let's do it. Come on. Come on! Come on. 1012 00:39:15,765 --> 00:39:17,734 There. Everybody, welcome in. 1013 00:39:19,035 --> 00:39:21,471 - All right. You guys, go ahead and look at 1014 00:39:21,537 --> 00:39:23,373 this Spring Training drink. It's delicious. 1015 00:39:23,439 --> 00:39:24,941 - So we're getting some service tickets? 1016 00:39:24,941 --> 00:39:26,175 - We are. 1017 00:39:26,242 --> 00:39:28,745 - Okay, so they're ahead of it already. 1018 00:39:28,878 --> 00:39:32,015 - Janiece is already taking over the left half of the bar. 1019 00:39:32,081 --> 00:39:33,883 We've got our rock star here in service well. 1020 00:39:33,883 --> 00:39:35,418 We're getting our first tickets in. 1021 00:39:35,485 --> 00:39:38,921 There's a whole room to fill. But hey, we can do this. 1022 00:39:38,988 --> 00:39:40,556 - Orders been taken? - Yes, sir. 1023 00:39:40,623 --> 00:39:43,026 - So John, you notice, I added four seats. 1024 00:39:43,092 --> 00:39:47,897 Each seat's worth about $18,000 a year, so four more seats, 1025 00:39:47,930 --> 00:39:51,000 another $75,000 or so in revenue. 1026 00:39:52,201 --> 00:39:53,603 - Cheesy Skillet. 1027 00:39:53,670 --> 00:39:55,204 - You're actually running food. It's awesome. 1028 00:39:55,271 --> 00:39:56,939 - This is-- - You got his table? 1029 00:39:57,006 --> 00:39:58,374 - Well, no, this is going to the bar. 1030 00:39:58,441 --> 00:40:00,143 - Do what you gotta do. - Got it, sir. 1031 00:40:00,209 --> 00:40:03,212 - All right, this is the very first cowboy shot. 1032 00:40:04,313 --> 00:40:06,215 Here we go. You ready? 1033 00:40:11,988 --> 00:40:14,190 I think my work is done, John. 1034 00:40:14,257 --> 00:40:16,392 - Yes, sir. - I did the light lifting. 1035 00:40:16,459 --> 00:40:17,960 Now, he'll do the heavy lifting. 1036 00:40:18,027 --> 00:40:19,529 You're gonna make this happen, aren't you? 1037 00:40:19,595 --> 00:40:20,930 - Oh, you're damn right I am. 1038 00:40:20,930 --> 00:40:22,432 - Yeah, I really believe in you, buddy. 1039 00:40:22,498 --> 00:40:23,933 This is a little plaque I wanted to give you-- 1040 00:40:24,000 --> 00:40:25,935 "Rescued by Jon Taffer." I signed it for you. 1041 00:40:26,002 --> 00:40:27,704 - Thank you so much, Jon. - Congratulations. 1042 00:40:27,770 --> 00:40:28,938 - This is everything to us. 1043 00:40:29,005 --> 00:40:30,573 - Congratulations, John. - Thank you, Jon. 1044 00:40:30,640 --> 00:40:32,041 - Pleasure, buddy. I'm taking off. 1045 00:40:33,109 --> 00:40:35,878 [cheers and applause] - That was rocking it. 1046 00:40:35,945 --> 00:40:37,547 - With the success that we're gonna see 1047 00:40:37,613 --> 00:40:39,115 and our profits exploding, 1048 00:40:39,182 --> 00:40:40,717 that's gonna allow us to pay back all of our debt, 1049 00:40:40,783 --> 00:40:43,353 have my dad get a check from me for the first time, 1050 00:40:43,419 --> 00:40:46,422 and allow me to actually go to sleep happy and proud. 1051 00:41:00,469 --> 00:41:03,406 [upbeat rock music] 1052 00:41:03,472 --> 00:41:10,513 ♪ ♪