1
00:00:08,434 --> 00:00:10,736
- So I'll make it, eventually.
2
00:00:15,141 --> 00:00:16,476
narrator:
For over 30 years,
3
00:00:16,542 --> 00:00:18,911
Jon Taffer has traveled
the country
4
00:00:18,978 --> 00:00:21,681
saving hundreds of bars
from failure and ruin.
5
00:00:26,586 --> 00:00:28,421
And he thought
he'd seen it all,
6
00:00:28,488 --> 00:00:30,656
until the COVID-19
pandemic hit.
7
00:00:32,325 --> 00:00:35,595
- Look, I've met
terrible owners, unruly staffs,
8
00:00:35,661 --> 00:00:37,130
out-of-control financing,
9
00:00:37,196 --> 00:00:39,932
but I've never seen
anything like this.
10
00:00:39,999 --> 00:00:42,301
narrator: And no business
was hit harder
11
00:00:42,368 --> 00:00:44,670
than America's
hospitality industry.
12
00:00:45,671 --> 00:00:47,874
- Thousands of bars have
closed already,
13
00:00:47,940 --> 00:00:50,776
and more are going to close.
14
00:00:50,843 --> 00:00:53,880
America is built
on small businesses,
15
00:00:53,946 --> 00:00:56,782
and I want to fight
to keep as many bars open
16
00:00:56,849 --> 00:00:58,184
as I possibly can.
17
00:00:58,251 --> 00:01:00,453
narrator: So now,
Jon's not only rescuing
18
00:01:00,520 --> 00:01:01,854
struggling businesses,
19
00:01:01,921 --> 00:01:04,257
he's trying to save
an entire industry,
20
00:01:04,323 --> 00:01:06,025
one bar at a time.
21
00:01:06,058 --> 00:01:07,660
- Failure is not an option.
22
00:01:07,727 --> 00:01:10,763
narrator: Now, Jon is heading
to Maricopa, Arizona
23
00:01:10,830 --> 00:01:13,366
to rescue True Grit Tavern.
24
00:01:13,432 --> 00:01:14,634
- We're at a breaking point,
25
00:01:14,700 --> 00:01:17,336
and the stakes
have never been higher.
26
00:01:17,403 --> 00:01:20,072
narrator: In 2015,
Ralph Skrzypczak
27
00:01:20,139 --> 00:01:24,043
borrowed $150,000
from his father John
28
00:01:24,110 --> 00:01:27,713
to open up
the True Grit Tavern.
29
00:01:27,780 --> 00:01:30,349
- The initial idea was
to purchase a bar
30
00:01:30,416 --> 00:01:31,851
that was in a good location
31
00:01:31,918 --> 00:01:33,719
and in a good spot
and that could be profitable.
32
00:01:33,786 --> 00:01:36,222
- Do you want a tall or short?
- Got your nachos here.
33
00:01:36,289 --> 00:01:38,724
narrator: And the bar
was a hit among the locals.
34
00:01:38,791 --> 00:01:40,560
- Hey, guys. How are you?
35
00:01:40,626 --> 00:01:45,264
- We roughly hit about 100,000
to 120,000 a month.
36
00:01:45,331 --> 00:01:47,767
narrator: But problems
soon began to surface
37
00:01:47,834 --> 00:01:49,936
with the leadership
of the bar.
38
00:01:50,069 --> 00:01:52,872
- It is challenging at times
working with Ralph.
39
00:01:52,939 --> 00:01:55,208
It was rare
that I even saw him here.
40
00:01:55,274 --> 00:01:57,510
- I was wondering. I was like,
"Where is everybody?"
41
00:01:57,577 --> 00:02:00,079
- When I did,
it was not constructive.
42
00:02:00,079 --> 00:02:01,180
- How long did you guys wait?
43
00:02:01,247 --> 00:02:03,082
- Way too long.
- Way too long?
44
00:02:03,149 --> 00:02:06,052
- And then he'd be gone.
- I can tell you right now
45
00:02:06,118 --> 00:02:08,521
we're losing money
pretty much across the board.
46
00:02:10,756 --> 00:02:13,192
- Ralph is a child born
with a silver spoon.
47
00:02:13,259 --> 00:02:14,827
- Who got handed this bar,
48
00:02:14,894 --> 00:02:16,395
and he took everything
from the bar
49
00:02:16,462 --> 00:02:18,865
to put into his other
businesses and investments
50
00:02:18,931 --> 00:02:20,800
that he wanted
to do--production or movies
51
00:02:20,867 --> 00:02:23,569
or comic book stores--and
didn't care about us.
52
00:02:25,505 --> 00:02:26,739
- I own True Grit Tavern.
53
00:02:26,806 --> 00:02:29,142
I own Web App.
It's a dating app.
54
00:02:29,208 --> 00:02:31,244
I'm partnered
with a comic book shop.
55
00:02:31,310 --> 00:02:33,513
I think that's all
I'm doing right now.
56
00:02:33,579 --> 00:02:36,382
So do you have any advice
for me to do something with it?
57
00:02:36,449 --> 00:02:38,451
narrator: With so many
different businesses
58
00:02:38,518 --> 00:02:39,752
to focus on,
59
00:02:39,819 --> 00:02:41,888
Ralph failed to master
any of them.
60
00:02:41,954 --> 00:02:43,589
- Are we set for sauces?
Do you guys check
61
00:02:43,656 --> 00:02:45,391
all that stuff--servers?
We don't know?
62
00:02:45,458 --> 00:02:46,692
Before getting
into the bar business,
63
00:02:46,759 --> 00:02:47,860
I didn't know anything.
64
00:02:47,927 --> 00:02:49,162
I don't like this either.
Get in here.
65
00:02:49,228 --> 00:02:51,430
- Don't judge me.
narrator: And he failed
66
00:02:51,497 --> 00:02:53,166
to give his more experienced
staff
67
00:02:53,232 --> 00:02:55,601
the support
they needed to succeed...
68
00:02:55,668 --> 00:02:56,636
- Is this your first time
out here?
69
00:02:56,702 --> 00:02:57,637
- Yeah.
- Oh, really?
70
00:02:57,703 --> 00:02:59,138
That's cool.
Nice. Nice.
71
00:02:59,205 --> 00:03:02,141
- Ralph is just talking,
without really saying anything.
72
00:03:02,208 --> 00:03:03,609
Not doing anything.
73
00:03:03,676 --> 00:03:05,812
- What's up, guys?
- It's very frustrating
74
00:03:05,878 --> 00:03:07,880
when things are going wrong
all over the place,
75
00:03:08,014 --> 00:03:10,049
and he spends 20 minutes
at a table talking.
76
00:03:10,116 --> 00:03:11,551
[laughter]
77
00:03:11,617 --> 00:03:12,752
Makes me insane.
78
00:03:12,819 --> 00:03:15,321
- Where do I find somebody
in charge?
79
00:03:15,388 --> 00:03:18,324
narrator: Eventually affecting
the bar's bottom line.
80
00:03:26,399 --> 00:03:27,667
- Ralph.
- What?
81
00:03:27,733 --> 00:03:30,837
- You need to stop
talking so much.
82
00:03:30,903 --> 00:03:32,438
A lot of people
have stuck with us
83
00:03:32,505 --> 00:03:34,040
through everything
we've gone through,
84
00:03:34,106 --> 00:03:38,444
and if True Grit closes,
it'll be a sad day in Maricopa.
85
00:03:38,511 --> 00:03:40,613
narrator: With no experience
or leadership,
86
00:03:40,680 --> 00:03:43,783
the bar is now in debt
$1/2 million.
87
00:03:43,850 --> 00:03:45,585
- If this bar goes down,
88
00:03:45,651 --> 00:03:48,221
everything goes down
for me and my family.
89
00:03:55,428 --> 00:03:58,064
narrator: Before sending
the family into further debt,
90
00:03:58,131 --> 00:04:00,333
Ralph has agreed to pull back
the doors,
91
00:04:00,399 --> 00:04:02,168
bust open the books,
92
00:04:02,235 --> 00:04:05,071
and make a call for help,
to "Bar Rescue."
93
00:04:13,179 --> 00:04:15,148
[rock music]
94
00:04:15,215 --> 00:04:18,818
- I'm in Maricopa, Arizona,
at a bar named True Grit.
95
00:04:18,885 --> 00:04:21,655
This bar's named True Grit
after John Wayne,
96
00:04:21,721 --> 00:04:24,190
'cause John Wayne
used to have a ranch here.
97
00:04:24,257 --> 00:04:26,426
This bar was opened by Ralph.
98
00:04:26,493 --> 00:04:30,130
After borrowing about $150,000
from his father,
99
00:04:30,196 --> 00:04:33,600
it's losing a fortune,
and I'm not quite sure why.
100
00:04:33,667 --> 00:04:35,502
But I'm gonna find out.
101
00:04:35,569 --> 00:04:36,670
Here we are
in the control room.
102
00:04:36,736 --> 00:04:37,737
- Wow.
103
00:04:37,804 --> 00:04:38,672
- You know what's
great about this?
104
00:04:38,738 --> 00:04:39,906
Here I can see the kitchen,
105
00:04:39,973 --> 00:04:41,841
I can see the bar,
even the dishwasher.
106
00:04:41,908 --> 00:04:43,009
- Everything.
- We can see everything...
107
00:04:43,076 --> 00:04:44,311
- Everything.
- At the same time here.
108
00:04:44,377 --> 00:04:46,446
- Yeah.
narrator: For the kitchen,
109
00:04:46,513 --> 00:04:49,282
Jon brings in chef
Jason Santos,
110
00:04:49,349 --> 00:04:52,052
a culinary savant
at creating modern
111
00:04:52,118 --> 00:04:53,820
and innovative cuisine.
112
00:04:55,188 --> 00:04:56,990
- But you see anything
John Wayne?
113
00:04:57,057 --> 00:04:58,558
- No. See a lot of grit.
114
00:05:03,129 --> 00:05:05,899
- Crazy.
- Josh, need anything from me?
115
00:05:05,966 --> 00:05:07,467
- [bleep] A/C unit
would be great.
116
00:05:07,534 --> 00:05:08,935
- An A/C unit? Yeah.
117
00:05:09,002 --> 00:05:11,972
Unfortunately, that is a
little bit beyond me right now.
118
00:05:12,105 --> 00:05:13,506
- That's Ralph, the owner.
119
00:05:13,573 --> 00:05:17,711
He took 150,000 from his father
and bought this place.
120
00:05:17,777 --> 00:05:19,980
That's his dad John
sitting there
121
00:05:20,113 --> 00:05:21,348
- Hello, gorgeous.
122
00:05:21,414 --> 00:05:24,017
Yeah, I was talking
to them first, guys, okay?
123
00:05:24,117 --> 00:05:25,819
- That's Brandie.
She's a bartender.
124
00:05:25,886 --> 00:05:27,821
She's been there
about 2 1/2 years.
125
00:05:27,888 --> 00:05:30,123
There's Rita. She's a server.
126
00:05:30,156 --> 00:05:32,425
- Will, you want me to put
any food in for you right now?
127
00:05:32,492 --> 00:05:34,361
- That Janiece.
She's another bartender.
128
00:05:34,427 --> 00:05:35,862
- The crumbles or
the dressing--like,
129
00:05:35,929 --> 00:05:37,163
too much of both?
Or...?
130
00:05:37,230 --> 00:05:38,698
- The crumbles.
- That's Samantha.
131
00:05:38,765 --> 00:05:41,468
She's the GM.
She's been here for years.
132
00:05:41,534 --> 00:05:44,537
But apparently, Ralph doesn't
give her much authority.
133
00:05:44,604 --> 00:05:47,240
- Maricopa OG.
- And there's Josh.
134
00:05:47,307 --> 00:05:48,675
He's your cook.
135
00:05:48,742 --> 00:05:51,144
- Hey, I'm hungry.
Let's get some food.
136
00:05:51,144 --> 00:05:53,146
- So for recon tonight,
I got Joey Rodriguez.
137
00:05:53,146 --> 00:05:55,181
He's a local radio DJ.
- Okay.
138
00:05:55,248 --> 00:05:58,251
- And he's with his best friend
Scott McIntyre.
139
00:05:58,318 --> 00:05:59,786
That's Joey
in the black t-shirt,
140
00:05:59,853 --> 00:06:01,922
and that's his friend Scott
in the red shirt.
141
00:06:01,988 --> 00:06:03,557
Scott owns three restaurants
in town.
142
00:06:03,623 --> 00:06:04,858
- So he knows.
143
00:06:04,925 --> 00:06:06,293
- You want something to drink
right away?
144
00:06:06,359 --> 00:06:08,061
- Do you have a drink menu?
- We do not.
145
00:06:08,161 --> 00:06:09,930
- Do not?
- Oh, boy.
146
00:06:09,996 --> 00:06:11,164
- A house margarita?
- Sure.
147
00:06:11,164 --> 00:06:13,099
- You guys have
a Old Fashioned?
148
00:06:13,133 --> 00:06:14,935
- We can make an Old Fashioned.
- Awesome.
149
00:06:15,001 --> 00:06:16,870
Can I get a--
- Okay.
150
00:06:16,937 --> 00:06:18,438
- Margarita came
out of the tap.
151
00:06:18,505 --> 00:06:20,373
- Something about
liquor bottles
152
00:06:20,440 --> 00:06:22,208
in front of a pallet--suddenly
153
00:06:22,275 --> 00:06:23,877
a premium brand
doesn't look so premium.
154
00:06:23,944 --> 00:06:26,780
- Right, it just blends in.
It doesn't do justice.
155
00:06:26,846 --> 00:06:28,248
- Okay, so what
is she making now?
156
00:06:28,315 --> 00:06:30,684
- It's the Old Fashioned
in the mixing glass.
157
00:06:31,952 --> 00:06:33,386
- That should be muddled
in the rocks glass.
158
00:06:33,453 --> 00:06:34,821
- Of course. Yeah.
159
00:06:34,888 --> 00:06:36,256
- 'Cause when you're done
muddling it,
160
00:06:36,323 --> 00:06:37,591
half of the juices
are gonna remain...
161
00:06:37,657 --> 00:06:39,159
- Yeah.
- In the metal cup.
162
00:06:39,226 --> 00:06:42,562
So you're not gonna get
the flavor transfer you should.
163
00:06:42,629 --> 00:06:44,598
So how much soda goes
in an Old Fashioned?
164
00:06:44,664 --> 00:06:46,132
- Zero.
- Exactly.
165
00:06:46,132 --> 00:06:48,368
So she puts soda in it.
166
00:06:48,435 --> 00:06:51,137
Look at that.
It's a foamy Old Fashioned.
167
00:06:51,204 --> 00:06:53,573
- Can we put a food order in?
- Absolutely.
168
00:06:53,640 --> 00:06:55,242
- Wings.
- Okay.
169
00:06:55,308 --> 00:06:57,644
- And then some chips and guac.
- Salsa, cheese, and guacamole?
170
00:06:57,711 --> 00:06:59,012
- We can do the whole thing.
- Okay.
171
00:06:59,145 --> 00:07:01,314
- PB&J bacon burger.
- A Philly cheesesteak.
172
00:07:01,381 --> 00:07:03,450
- You got it.
- All right. Cheers.
173
00:07:07,921 --> 00:07:09,155
Yeah, no bueno.
174
00:07:09,222 --> 00:07:11,892
- Yeah, that's not good.
Try that.
175
00:07:15,095 --> 00:07:16,630
- She's trying to
take you home tonight.
176
00:07:16,696 --> 00:07:17,931
- Yeah.
177
00:07:17,998 --> 00:07:19,466
- Two of the most
popular drinks in America,
178
00:07:19,532 --> 00:07:20,934
Old Fashioned and a margarita.
179
00:07:21,001 --> 00:07:23,670
you'd think they could get
a margarita right.
180
00:07:23,737 --> 00:07:27,140
- Geez, look at those.
- I know, chef, you always like
181
00:07:27,207 --> 00:07:29,776
to see processed, chopped,
and formed steak.
182
00:07:29,843 --> 00:07:31,845
- I was just getting to that.
It's all frozen.
183
00:07:31,912 --> 00:07:35,015
It's all pre-packaged.
It's like out of the '80s.
184
00:07:35,115 --> 00:07:37,317
- Guys, I don't know if they
gave you the QR menu,
185
00:07:37,384 --> 00:07:38,785
but it has a drinks menu.
186
00:07:38,852 --> 00:07:40,020
- Yeah, if you have that,
that would be great.
187
00:07:40,120 --> 00:07:41,221
- That would be awesome.
188
00:07:41,288 --> 00:07:42,656
- I asked for a drink menu.
- Yeah.
189
00:07:42,722 --> 00:07:44,357
- So I apologize.
My manager just reminded me.
190
00:07:44,424 --> 00:07:45,659
I'm like, "Oh yeah, dude."
191
00:07:45,725 --> 00:07:47,127
- Yeah. Okay.
- One second. I'm sorry.
192
00:07:47,193 --> 00:07:49,029
- Ralph has a nice way
with customers.
193
00:07:49,129 --> 00:07:50,797
- Yeah.
- He seems to care.
194
00:07:50,864 --> 00:07:53,300
Is it that he cares
and he has no knowledge?
195
00:07:53,366 --> 00:07:55,669
Or is it that he doesn't care
enough to have the knowledge?
196
00:07:55,735 --> 00:07:57,837
- That knowledge. Right.
- Hi, guys.
197
00:07:57,904 --> 00:08:01,041
I have a Maricopa cheesesteak
and a PB&J burger.
198
00:08:01,141 --> 00:08:04,844
- The bun's super greasy.
- That seems suspect.
199
00:08:04,911 --> 00:08:06,980
Look at all that grease, bro.
200
00:08:07,047 --> 00:08:08,715
- So I got a little surprise
for you.
201
00:08:08,782 --> 00:08:10,150
Mia Mastroianni.
- Yeah?
202
00:08:10,150 --> 00:08:12,786
- I have her going in
for recon as well.
203
00:08:12,852 --> 00:08:15,522
narrator: For the bar,
Jon brings in
204
00:08:15,589 --> 00:08:17,791
mixologist Mia Mastroianni,
205
00:08:17,857 --> 00:08:19,659
a virtuoso at creating
206
00:08:19,726 --> 00:08:22,195
contemporary
cocktail programs.
207
00:08:22,262 --> 00:08:24,097
- Now, what I want to do is I
want to see
208
00:08:24,097 --> 00:08:25,232
how they are under pressure.
- Right.
209
00:08:25,298 --> 00:08:26,666
- We know they can't make
a good drink.
210
00:08:26,733 --> 00:08:28,101
- Yeah.
- We know their food standards
211
00:08:28,101 --> 00:08:29,336
are terrible.
- Clear.
212
00:08:29,402 --> 00:08:30,737
- I'm gonna have Mia order
a bunch of stuff.
213
00:08:30,804 --> 00:08:32,205
- Good. Good.
- Let's see what they got.
214
00:08:32,272 --> 00:08:34,741
- Hi. Are your margaritas
on draft, or do you make them?
215
00:08:34,808 --> 00:08:35,942
- We have both.
216
00:08:36,009 --> 00:08:38,245
- I want the house-made one.
- Okay.
217
00:08:38,311 --> 00:08:40,547
- Okay, here we go.
218
00:08:40,614 --> 00:08:43,183
- Why is she putting soda water
in my margarita?
219
00:08:43,984 --> 00:08:47,320
This is gonna be a delight.
[laughs]
220
00:08:50,957 --> 00:08:52,893
Thank you so much.
Can you make me a Mai Tai?
221
00:08:52,959 --> 00:08:54,194
- Yes.
222
00:08:54,261 --> 00:08:56,563
- Do you mind if I straw
test yours, the draft?
223
00:08:59,799 --> 00:09:01,701
Ooh! That's sour.
224
00:09:01,768 --> 00:09:02,903
- Yep. Very.
225
00:09:02,969 --> 00:09:04,938
- This is the one
she just made by hand.
226
00:09:08,341 --> 00:09:09,943
- Any better?
227
00:09:10,010 --> 00:09:11,144
- No.
- No?
228
00:09:11,144 --> 00:09:13,380
- No.
- Look at Mia.
229
00:09:13,446 --> 00:09:15,081
- This one for you?
- I think so.
230
00:09:15,081 --> 00:09:17,551
- All right.
- That's a Mai Tai?
231
00:09:17,617 --> 00:09:18,718
- Okay.
232
00:09:19,953 --> 00:09:21,721
There's pineapple in this.
233
00:09:21,788 --> 00:09:25,125
There's no pineapple
in a Mai Tai.
234
00:09:25,191 --> 00:09:28,962
- So Mai Tai is rum, almond,
triple sec, and orange juice.
235
00:09:29,095 --> 00:09:30,363
- No pineapple.
236
00:09:30,430 --> 00:09:32,098
- There's no pineapple juice
in a Mai Tai.
237
00:09:32,132 --> 00:09:34,100
- All right, here we go.
We're going in.
238
00:09:35,735 --> 00:09:37,504
Definitely is not
a Philly cheesesteak.
239
00:09:37,571 --> 00:09:39,172
- Okay, the food's out there.
- Yeah.
240
00:09:39,239 --> 00:09:41,141
- The drinks are out there.
Everything sucks. Do you agree?
241
00:09:41,207 --> 00:09:42,842
- Oh, yes. 100%.
242
00:09:42,909 --> 00:09:45,412
- So True Grit is true shit.
- Yeah.
243
00:09:45,478 --> 00:09:47,280
- I'm gonna go in
and tell them so.
244
00:09:47,347 --> 00:09:50,116
[dramatic music]
245
00:09:50,150 --> 00:09:53,019
- Oh!
246
00:09:53,119 --> 00:09:54,788
- Oh, [bleep].
247
00:09:54,854 --> 00:09:56,690
- Keep 'em on their toes.
248
00:09:56,756 --> 00:09:58,758
- Okay, so, fail?
Fail?
249
00:09:58,825 --> 00:09:59,993
- Fail.
- Fail?
250
00:10:00,126 --> 00:10:01,294
- Fail.
- Fail?
251
00:10:01,361 --> 00:10:02,596
- Fail.
- Fail? Fail?
252
00:10:02,662 --> 00:10:03,730
- Fail.
253
00:10:03,797 --> 00:10:05,131
- Fail?
- This one was okay.
254
00:10:05,165 --> 00:10:08,134
- Okay, so we got one out
of two, four, six.
255
00:10:08,134 --> 00:10:09,336
Okay. How were the wings?
256
00:10:09,402 --> 00:10:10,904
- Really dry.
- Really dry.
257
00:10:10,971 --> 00:10:12,772
I can see how dry
they are from here.
258
00:10:12,839 --> 00:10:14,074
Right?
- Yep.
259
00:10:14,074 --> 00:10:15,342
- I can smack this thing
all day,
260
00:10:15,408 --> 00:10:16,710
it's not gonna fall apart.
- Couldn't finish.
261
00:10:19,346 --> 00:10:21,514
- Oh, look at this burger.
- No, I--
262
00:10:21,581 --> 00:10:23,116
- Who wants--who'd like
to eat this?
263
00:10:23,183 --> 00:10:25,252
Does that--does that
look good to you guys?
264
00:10:25,318 --> 00:10:26,653
- No.
- No.
265
00:10:26,720 --> 00:10:30,323
- Where's Ralph?
Hiding. I don't blame you.
266
00:10:30,390 --> 00:10:33,293
Come over here, Ralph.
How were the drinks?
267
00:10:33,360 --> 00:10:34,494
- Disappointing.
268
00:10:34,561 --> 00:10:36,463
- Do you make the drink
the same as her?
269
00:10:36,529 --> 00:10:37,898
- No.
- Okay, so, do you know
270
00:10:37,964 --> 00:10:39,733
that they're supposed
to make it the same way?
271
00:10:39,799 --> 00:10:41,134
- Yes.
272
00:10:41,201 --> 00:10:42,903
- So you never taught them
to make it the same way.
273
00:10:42,969 --> 00:10:44,170
- No.
- How come?
274
00:10:44,237 --> 00:10:46,106
- I--
- Too lazy?
275
00:10:47,274 --> 00:10:48,742
- I don't even know how.
276
00:10:48,808 --> 00:10:51,011
- Can you succeed if drinks
are different every time?
277
00:10:51,111 --> 00:10:53,713
- No.
- Can you succeed with this?
278
00:10:53,780 --> 00:10:55,715
- No.
- I don't think so.
279
00:10:55,782 --> 00:10:58,785
Look at this.
Look at this, folks.
280
00:10:59,819 --> 00:11:02,656
So you know how much
cheese is in this?
281
00:11:02,722 --> 00:11:05,191
Do you know how much cheese
is in this?
282
00:11:05,258 --> 00:11:07,961
- Not very much.
- Zero!
283
00:11:08,028 --> 00:11:09,896
Okay, so you
don't know about that.
284
00:11:09,963 --> 00:11:11,932
What do you know about?
285
00:11:13,567 --> 00:11:16,069
- Not very much in
the restaurant business.
286
00:11:16,136 --> 00:11:17,571
- And how long have you
owned this place?
287
00:11:17,637 --> 00:11:18,972
- For five years now.
288
00:11:19,072 --> 00:11:20,640
- So five years
you haven't learned--excuse me,
289
00:11:20,707 --> 00:11:22,075
folks--in five years,
290
00:11:22,108 --> 00:11:23,877
you haven't learned
a [bleep] thing.
291
00:11:23,944 --> 00:11:26,079
Is that what you're telling me?
292
00:11:26,079 --> 00:11:27,581
- Yeah.
293
00:11:27,647 --> 00:11:29,416
- But you learned how to take
the money from your father.
294
00:11:29,482 --> 00:11:33,820
That, you learned, didn't you?
John, are you here?
295
00:11:33,887 --> 00:11:36,690
- Over there.
- John, has he paid you back?
296
00:11:38,158 --> 00:11:40,627
- If he wasn't your son, John,
you would have fired him
297
00:11:40,694 --> 00:11:43,196
a long time ago,
wouldn't you have?
298
00:11:44,664 --> 00:11:46,733
- Blowing your father's money
299
00:11:46,800 --> 00:11:50,103
didn't mean enough to you
to even freaking try.
300
00:11:51,538 --> 00:11:54,808
So do you want to deal with me
for the next four days?
301
00:11:54,874 --> 00:11:57,277
Or do you want
to keep [bleep] your father?
302
00:11:57,344 --> 00:11:58,812
Which do you want to do?
303
00:11:58,879 --> 00:12:00,547
'Cause I'm not
gonna be pleasant!
304
00:12:03,149 --> 00:12:05,318
Welcome to "Bar Rescue," buddy!
305
00:12:08,238 --> 00:12:10,240
- Welcome to "Bar Rescue,"
buddy!
306
00:12:10,307 --> 00:12:15,145
I'm not gonna be pleasant!
Are you prepared to do it?
307
00:12:15,212 --> 00:12:18,081
- Yeah.
- Should I even try?
308
00:12:18,148 --> 00:12:21,218
all: Yes!
309
00:12:25,222 --> 00:12:27,491
- Nice to meet you.
310
00:12:27,557 --> 00:12:29,426
- How hard did you work
for that money?
311
00:12:34,364 --> 00:12:36,700
- So you worked hard
for that money.
312
00:12:37,868 --> 00:12:40,137
- He should be working just
as hard to protect it.
313
00:12:41,104 --> 00:12:43,373
- Oh, Ralph, come on over.
314
00:12:43,440 --> 00:12:46,543
Do you realize your father
worked his ass off
315
00:12:46,610 --> 00:12:48,078
for this money,
316
00:12:48,145 --> 00:12:51,748
and you're not working
your ass off to protect it?
317
00:12:51,815 --> 00:12:54,518
Do you realize
how disrespectful that is?
318
00:12:54,584 --> 00:12:56,353
- Yes.
- He gave you this money
319
00:12:56,420 --> 00:12:57,988
'cause you're his son.
320
00:12:58,055 --> 00:13:01,091
He wants you to make yourself
into something from this money,
321
00:13:01,158 --> 00:13:05,362
not be a [bleep] up.
Are you screwing this up?
322
00:13:05,429 --> 00:13:07,264
- Yes.
- Tell him so.
323
00:13:07,331 --> 00:13:10,033
For the first time,
come clean with him!
324
00:13:10,100 --> 00:13:12,736
Tell him so!
325
00:13:12,836 --> 00:13:14,171
- I can't--
- Take your mask off.
326
00:13:14,237 --> 00:13:16,406
It's your father.
You can talk to him.
327
00:13:17,841 --> 00:13:20,243
- For five years,
I took your money.
328
00:13:20,310 --> 00:13:21,945
I didn't try, and I failed.
329
00:13:25,215 --> 00:13:26,483
- Yep.
330
00:13:26,550 --> 00:13:28,151
Do you want me
to rescue this bar?
331
00:13:28,218 --> 00:13:30,654
- 'Cause I'll do it for you.
332
00:13:30,721 --> 00:13:32,255
- Tomorrow I'll start
teaching you
333
00:13:32,322 --> 00:13:34,491
how to be a success.
Not for you.
334
00:13:34,558 --> 00:13:39,229
I'll do this for your father.
I'll see you tomorrow.
335
00:13:39,296 --> 00:13:40,664
Jerk.
336
00:13:41,598 --> 00:13:42,733
- When Jon called out Ralph,
337
00:13:42,866 --> 00:13:44,534
it was something
he needed to hear.
338
00:13:44,601 --> 00:13:46,737
Something needed to be said
in front of everybody,
339
00:13:46,870 --> 00:13:49,473
so maybe it will actually
make this change.
340
00:13:49,539 --> 00:13:51,408
He will have to step up,
now or never.
341
00:13:51,475 --> 00:13:53,076
We can't go any further down.
342
00:13:53,143 --> 00:13:54,945
- To be fair,
the guy's not wrong.
343
00:13:55,012 --> 00:13:58,048
He ain't wrong. You know,
we're not where we could be.
344
00:14:06,690 --> 00:14:08,825
- I was pretty upset
with Ralph last night.
345
00:14:08,892 --> 00:14:12,596
His father John worked
for 40 years to earn
346
00:14:12,663 --> 00:14:14,064
that $1/2 million,
347
00:14:14,131 --> 00:14:16,967
and Ralph has no respect
for the money whatsoever.
348
00:14:17,034 --> 00:14:18,402
He took his father's money,
349
00:14:18,468 --> 00:14:20,237
and then he didn't even
protect it!
350
00:14:20,304 --> 00:14:22,372
Today, I want to get him going,
351
00:14:22,439 --> 00:14:24,474
and I have to
challenge him to do so.
352
00:14:24,541 --> 00:14:26,376
I want to just get
something out of the way.
353
00:14:26,443 --> 00:14:27,844
I got pissed at you last night,
354
00:14:27,844 --> 00:14:30,213
'cause you freaking
deserved it.
355
00:14:30,280 --> 00:14:32,382
Because you took all this money
from your dad
356
00:14:32,449 --> 00:14:33,717
and then didn't even try.
357
00:14:33,850 --> 00:14:35,419
Didn't even learn
to make one drink.
358
00:14:35,485 --> 00:14:36,720
So you borrowed
359
00:14:36,853 --> 00:14:38,555
$1/2 million
from your dad, right?
360
00:14:38,622 --> 00:14:40,157
- Correct.
361
00:14:40,223 --> 00:14:42,893
- How much money have you lost
this year, in this restaurant?
362
00:14:45,662 --> 00:14:46,863
You don't know?
363
00:14:46,897 --> 00:14:48,865
- I couldn't quantify it. No.
364
00:14:48,932 --> 00:14:51,468
- Why isn't that
important to you?
365
00:14:51,535 --> 00:14:54,004
- Over the last year,
I've done what I could.
366
00:14:54,071 --> 00:14:55,606
- "Done what I could"
doesn't tell me.
367
00:14:55,672 --> 00:14:56,940
What have you done about it?
368
00:14:57,007 --> 00:15:00,277
- This year,
we increased production
369
00:15:00,344 --> 00:15:01,545
on everything that I was doing.
370
00:15:01,612 --> 00:15:04,047
I put my entire soul
into this business,
371
00:15:04,114 --> 00:15:06,283
and I started trying
to get as--
372
00:15:06,350 --> 00:15:08,352
- Samantha, is he here
all the time,
373
00:15:08,418 --> 00:15:09,820
putting his energy
into this place
374
00:15:09,886 --> 00:15:12,823
and really working diligently
to make it better?
375
00:15:12,856 --> 00:15:15,525
- More so this year
than the previous two years
376
00:15:15,592 --> 00:15:19,863
that I was here,
but not all the time, no.
377
00:15:19,930 --> 00:15:21,965
- So your employees feel
differently.
378
00:15:23,100 --> 00:15:25,836
John, doesn't some of this
bother you, to hear this?
379
00:15:25,869 --> 00:15:28,605
He's had no respect
of the money
380
00:15:28,672 --> 00:15:31,508
that you've given him.
Does that bother you?
381
00:15:31,575 --> 00:15:33,210
- Yep.
- Of course it does.
382
00:15:33,277 --> 00:15:35,512
So before your father
rests his head
383
00:15:35,579 --> 00:15:37,147
for the last breath
of his life,
384
00:15:37,214 --> 00:15:39,650
wouldn't you like him to see
you be a freaking success?
385
00:15:39,716 --> 00:15:41,018
- Very much so.
386
00:15:41,084 --> 00:15:42,452
- Wouldn't you like him
to see you try?
387
00:15:42,519 --> 00:15:43,954
- Yes.
388
00:15:44,021 --> 00:15:45,956
- Maybe give him a check back
and say, "Dad, you really
389
00:15:46,023 --> 00:15:48,525
"came through for me.
I worked really hard.
390
00:15:48,592 --> 00:15:51,328
Look! I got profits, Dad!"
391
00:15:51,395 --> 00:15:53,230
How would that feel, Ralph?
392
00:15:53,297 --> 00:15:55,866
- Amazing.
- Why the hell don't you do it?
393
00:15:58,135 --> 00:15:59,870
- 'Cause I don't
have the skills.
394
00:16:01,338 --> 00:16:02,773
- I'm gonna tell you something.
395
00:16:02,873 --> 00:16:05,275
Running a bar, Samantha,
is not rocket science, is it?
396
00:16:05,342 --> 00:16:06,810
- No.
- You don't have to go
397
00:16:06,810 --> 00:16:08,679
to school for five years
to learn it, do you?
398
00:16:08,812 --> 00:16:10,247
- No.
- If he wanted to learn
399
00:16:10,314 --> 00:16:12,549
how to run this place,
would he know it?
400
00:16:13,517 --> 00:16:15,419
- Probably.
- Of course he would.
401
00:16:15,485 --> 00:16:18,221
There's all sorts of videos
online, courses we can take.
402
00:16:18,288 --> 00:16:19,423
You guys agree?
403
00:16:19,489 --> 00:16:20,891
- Absolutely.
404
00:16:20,958 --> 00:16:22,826
- Can you be successful
if he doesn't support you?
405
00:16:22,826 --> 00:16:24,361
- No.
406
00:16:24,428 --> 00:16:26,263
- Can we be successful if he
doesn't standardize recipes?
407
00:16:26,330 --> 00:16:27,531
- No.
408
00:16:27,597 --> 00:16:29,232
- Can we be successful
if our food sucks?
409
00:16:29,299 --> 00:16:30,567
- No.
410
00:16:30,634 --> 00:16:33,236
- So it's all up
to him, isn't it?
411
00:16:33,303 --> 00:16:35,105
- Yes.
412
00:16:35,172 --> 00:16:38,008
- What do you think
when I say this stuff to him?
413
00:16:38,075 --> 00:16:40,711
- It's been a long time coming.
414
00:16:40,844 --> 00:16:44,214
We needed this years ago.
But better now than never.
415
00:16:45,282 --> 00:16:49,219
- Knowing that my crew agrees
and I was blind and deaf to it,
416
00:16:49,286 --> 00:16:50,654
I think that's the part
417
00:16:50,721 --> 00:16:53,857
that's kind of, like,
the most enlightening.
418
00:16:53,890 --> 00:16:55,726
- You have to face it.
419
00:16:55,859 --> 00:16:58,228
"I've taken my father's money,
I didn't learn the businesses,
420
00:16:58,295 --> 00:17:01,331
"I didn't work hard
to protect it, and I'm failing.
421
00:17:01,398 --> 00:17:05,402
And my father has lost all
of this money because of me."
422
00:17:06,870 --> 00:17:08,472
- Okay.
423
00:17:08,538 --> 00:17:11,675
- Let's get my experts in here,
'cause I want to go to work.
424
00:17:15,545 --> 00:17:17,981
These are two very,
very dear friends of mine,
425
00:17:18,048 --> 00:17:20,717
two of my favorite experts
in the entire industry.
426
00:17:20,817 --> 00:17:24,888
Jason Santos not only
is a hugely successful chef,
427
00:17:24,955 --> 00:17:27,991
but with me, we've been
through wars together.
428
00:17:28,058 --> 00:17:30,127
And I had him watch
in the control room
429
00:17:30,193 --> 00:17:31,328
with me last night.
430
00:17:31,395 --> 00:17:32,729
Jason, what did you see
last night?
431
00:17:32,829 --> 00:17:34,965
- It was just, like,
processed, pre-made.
432
00:17:35,032 --> 00:17:36,600
I mean, is there anything
in the kitchen
433
00:17:36,667 --> 00:17:38,001
that you actually make?
434
00:17:38,068 --> 00:17:39,903
It's, like, cans of stuff,
bags of stuff.
435
00:17:39,970 --> 00:17:42,339
It's shit, you know?
436
00:17:42,406 --> 00:17:45,275
- Mia actually came in and got
to watch behind the bar.
437
00:17:45,342 --> 00:17:47,911
- You guys have not been
trained, ever, at all.
438
00:17:47,978 --> 00:17:50,080
I don't even know
if you have tools back there,
439
00:17:50,147 --> 00:17:52,449
but you definitely know
how to use them.
440
00:17:52,516 --> 00:17:54,384
- This is Bar 101 stuff.
441
00:17:54,451 --> 00:17:57,020
This is why I got so angry
at you last night.
442
00:17:57,087 --> 00:18:00,657
It's because the simplest of
things are not happening, guys.
443
00:18:00,724 --> 00:18:04,394
I want you to see the impact
of your lack of management.
444
00:18:05,595 --> 00:18:08,832
This is Partender. Partender's
a product that I use.
445
00:18:08,899 --> 00:18:10,334
They come in here.
446
00:18:10,400 --> 00:18:12,569
They weight every liquor bottle
in the building, John,
447
00:18:12,636 --> 00:18:15,839
so we know exactly how many
ounces of everything we have.
448
00:18:15,906 --> 00:18:18,508
We then come back and weight
all the bottles again.
449
00:18:18,575 --> 00:18:20,377
Now we know exactly
how many ounces
450
00:18:20,444 --> 00:18:22,946
you consumed
of everything, right?
451
00:18:23,013 --> 00:18:25,849
We then compare that against
what was actually sold
452
00:18:25,916 --> 00:18:30,053
in the POS system.
This was only for several days.
453
00:18:30,120 --> 00:18:35,525
The amount poured
at retail value was $10,349.
454
00:18:35,592 --> 00:18:38,729
Revenues were $7,494.
455
00:18:39,396 --> 00:18:45,168
So over that one weekend,
we lost $2,855.
456
00:18:45,235 --> 00:18:48,705
You with me? What does
the number say for a month?
457
00:18:48,839 --> 00:18:54,011
- 43,300.
- $43,300 losses in one month.
458
00:18:54,077 --> 00:18:57,247
Now Ralph, you tell me
what the annual number is.
459
00:18:57,314 --> 00:19:02,152
- 519. $1/2 million.
- $500,000.
460
00:19:07,449 --> 00:19:10,419
- Ralph, you tell me what
the annual number is.
461
00:19:10,485 --> 00:19:13,755
- 519. $1/2 million.
462
00:19:13,822 --> 00:19:15,691
- John.
463
00:19:18,427 --> 00:19:20,729
Absolutely shocked.
464
00:19:20,796 --> 00:19:22,998
- All you have to do
to fix that--it's
465
00:19:23,065 --> 00:19:27,736
so easy--have some recipes,
and make sure they follow them.
466
00:19:27,803 --> 00:19:30,972
Easy as hell, and I'm 500,000
ahead of myself.
467
00:19:31,039 --> 00:19:32,607
But John,
he couldn't even do that.
468
00:19:40,115 --> 00:19:44,219
- You keep writing the checks,
so he can keep failing.
469
00:19:44,286 --> 00:19:46,088
You understand that?
470
00:19:46,154 --> 00:19:47,756
And if you stopped
writing the checks,
471
00:19:47,823 --> 00:19:50,158
he'd have to stop failing,
wouldn't he?
472
00:19:50,225 --> 00:19:52,160
- You done?
473
00:19:52,995 --> 00:19:54,429
- Let's go to work, guys.
474
00:19:59,968 --> 00:20:01,303
- Hey, guys. How are you?
475
00:20:01,370 --> 00:20:02,904
- Hey, chef.
- So going into training,
476
00:20:02,971 --> 00:20:04,639
Jon wants me to really
give it to Ralph.
477
00:20:04,706 --> 00:20:06,775
Ralph needs a wake-up call,
and I'm here to do that.
478
00:20:06,875 --> 00:20:08,977
Watching last night,
and seeing all the stuff
479
00:20:09,044 --> 00:20:10,445
going on, you literally
480
00:20:10,512 --> 00:20:11,880
don't make anything
in this whole restaurant.
481
00:20:11,880 --> 00:20:14,416
In 20 bar rescues,
I have never seen a bar
482
00:20:14,483 --> 00:20:17,252
or restaurant
literally not make anything.
483
00:20:17,319 --> 00:20:19,454
I talked to Jon.
We're giving you one dish.
484
00:20:19,521 --> 00:20:21,256
I've never given someone
one dish.
485
00:20:21,323 --> 00:20:23,091
But that's where
we have to start, okay?
486
00:20:23,158 --> 00:20:25,494
So we're gonna do a rip
on a mac and cheese.
487
00:20:25,560 --> 00:20:27,429
So it's just spicy chicken
over three-cheese
488
00:20:27,496 --> 00:20:28,597
mac and cheese.
489
00:20:28,664 --> 00:20:30,032
So I'm gonna put
a little chicken.
490
00:20:30,098 --> 00:20:31,633
So we're just gonna season it.
491
00:20:31,700 --> 00:20:33,301
You go too much,
it's gonna be too hot, okay?
492
00:20:33,368 --> 00:20:35,270
I have some pasta here.
All I did was blanch it.
493
00:20:35,337 --> 00:20:36,705
I blanched it in salted water.
494
00:20:36,772 --> 00:20:38,373
So I've taken all
the work out for you.
495
00:20:38,440 --> 00:20:40,042
I have some
simmering water here.
496
00:20:40,108 --> 00:20:41,910
Drop it in. Okay?
Portion control.
497
00:20:41,943 --> 00:20:45,047
I know this is a 30%
food cost item, okay?
498
00:20:45,113 --> 00:20:46,948
Cheese sauce.
Really simple.
499
00:20:47,015 --> 00:20:49,751
Flour, jack, cheddar,
American, cream,
500
00:20:49,818 --> 00:20:53,455
spices, cumin, chili powder.
Pasta, it's already cooked.
501
00:20:53,522 --> 00:20:58,026
I'm gonna drop it.
In. Okay?
502
00:20:58,093 --> 00:20:59,928
You with me so far, right?
Nothing crazy.
503
00:20:59,995 --> 00:21:01,596
You see how creamy that is,
and delicious?
504
00:21:01,663 --> 00:21:02,998
So I'm go put it in the bowl.
505
00:21:03,065 --> 00:21:04,800
Not gonna dump it.
I'm gonna finesse it.
506
00:21:04,933 --> 00:21:07,602
Make it look nice.
So spicy chicken on top.
507
00:21:07,669 --> 00:21:09,104
We're gonna add
a little parsley to that.
508
00:21:09,171 --> 00:21:10,872
Panko bread crumbs.
I toasted them.
509
00:21:10,872 --> 00:21:13,442
A little bit of real butter.
A punch of salt. That's it.
510
00:21:13,508 --> 00:21:16,778
And you have this nice, crispy,
fresh, it's creamy, homemade.
511
00:21:16,878 --> 00:21:18,013
It's delicious.
512
00:21:18,080 --> 00:21:19,681
You have one dish
tonight to master.
513
00:21:19,748 --> 00:21:21,049
I know you can make that,
514
00:21:21,116 --> 00:21:22,384
and if you can't,
we have bigger problems.
515
00:21:22,451 --> 00:21:23,652
So I want you guys
to try this,
516
00:21:23,719 --> 00:21:24,987
and I want you to tell me
517
00:21:25,053 --> 00:21:26,621
why you think this
cheese sauce is better.
518
00:21:26,688 --> 00:21:28,690
- Everything about it
is amazing. It's fresh.
519
00:21:28,757 --> 00:21:30,659
The cheese
doesn't taste congealed.
520
00:21:30,726 --> 00:21:33,528
- Taste how everything
is blended together perfectly.
521
00:21:33,595 --> 00:21:35,197
- Stress test tonight
is stressful.
522
00:21:35,263 --> 00:21:36,999
You're gonna be getting pulled
in different directions.
523
00:21:37,065 --> 00:21:38,533
That's why we only
gave you one dish,
524
00:21:38,600 --> 00:21:40,202
'cause you need
to get this right, okay?
525
00:21:40,268 --> 00:21:42,104
So let's get set up.
Let's clean the kitchen.
526
00:21:42,170 --> 00:21:43,605
Let's get some stuff going.
527
00:21:43,672 --> 00:21:45,007
And remember,
it's stress test for a reason.
528
00:21:45,073 --> 00:21:46,441
Be ready.
Go over this in your head.
529
00:21:46,508 --> 00:21:47,642
- All right.
- Yes, chef.
530
00:21:47,709 --> 00:21:49,811
- Yes, chef.
- Well, hello, friends.
531
00:21:49,911 --> 00:21:50,946
- Hello.
- Hi.
532
00:21:51,013 --> 00:21:52,381
- It's nice to see you again.
533
00:21:52,447 --> 00:21:54,383
Can we talk about last night
for a hot second?
534
00:21:54,449 --> 00:21:56,118
- Yes.
- Sure.
535
00:21:56,184 --> 00:21:58,020
- You're not set up
to be a cocktail bar.
536
00:21:58,086 --> 00:22:00,155
And to be competitive
in this market,
537
00:22:00,222 --> 00:22:03,392
you absolutely must have
a cocktail market.
538
00:22:03,458 --> 00:22:06,895
Tonight is going to be way
harder than you thought
539
00:22:06,962 --> 00:22:08,597
last night was.
Get ready.
540
00:22:08,664 --> 00:22:11,733
Forget everything
that you think that you know,
541
00:22:11,867 --> 00:22:14,069
and we're just
gonna start over.
542
00:22:14,136 --> 00:22:16,038
So we are going
to be introducing
543
00:22:16,104 --> 00:22:18,240
a Oaxacan Old Fashioned.
544
00:22:18,306 --> 00:22:22,010
Going to start with
three dashes of mole bitters
545
00:22:22,077 --> 00:22:24,413
a half an ounce
of agave nectar.
546
00:22:24,479 --> 00:22:26,281
Half an ounce of mezcal,
547
00:22:26,348 --> 00:22:27,749
because it's smoky
and delicious.
548
00:22:27,883 --> 00:22:29,251
And then we're going
to do an ounce
549
00:22:29,318 --> 00:22:31,386
and a half of reposado tequila.
550
00:22:31,453 --> 00:22:33,989
Ice the glass
that it goes into.
551
00:22:34,056 --> 00:22:37,559
Ice our mixing glass.
The back of the spoon
552
00:22:37,626 --> 00:22:41,897
is meant to keep in contact
with the glass.
553
00:22:41,897 --> 00:22:43,899
We get a perfect pour.
554
00:22:43,965 --> 00:22:47,636
And here we have
our Oaxacan Old Fashioned.
555
00:22:51,440 --> 00:22:53,241
- I like that.
- Oh, oh, big smile. Big smile.
556
00:22:53,308 --> 00:22:56,345
- I like that one a lot.
- This is refreshing.
557
00:22:56,411 --> 00:22:59,247
It's not too sweet.
It's not too sour.
558
00:22:59,314 --> 00:23:01,350
And that's the thing
about balancing a cocktail
559
00:23:01,416 --> 00:23:05,320
with equal measurements.
Ralph, now it's your turn.
560
00:23:05,387 --> 00:23:07,622
- I don't really
have a choice to fail.
561
00:23:07,689 --> 00:23:10,292
So this has to be a success.
562
00:23:10,359 --> 00:23:12,494
- So what goes
in an Old Fashioned?
563
00:23:12,561 --> 00:23:15,564
- Ooh! He chose wisely.
564
00:23:15,630 --> 00:23:17,766
- After six years, I absolutely
should have known
565
00:23:17,866 --> 00:23:18,967
a lot of this stuff.
566
00:23:19,034 --> 00:23:21,303
- How are you going
to strain it?
567
00:23:21,370 --> 00:23:23,939
- But I'm here to learn.
568
00:23:24,006 --> 00:23:27,009
- Baby's first cocktail!
569
00:23:27,075 --> 00:23:29,978
We have a lot of work to do.
570
00:23:30,045 --> 00:23:31,613
So let's all get back here.
571
00:23:31,680 --> 00:23:33,448
Let's stock our glassware,
straws, napkins,
572
00:23:33,515 --> 00:23:36,151
get everything ready
for tonight before doors open.
573
00:23:36,218 --> 00:23:37,886
Okay?
- Sounds good. Thank you.
574
00:23:44,726 --> 00:23:48,130
- So picture this as a Friday
night, busy Friday night.
575
00:23:48,196 --> 00:23:51,299
Right? We get slammed,
but it always ends, doesn't it?
576
00:23:51,366 --> 00:23:52,934
This is gonna end too.
577
00:23:53,001 --> 00:23:55,804
I want to see, for an hour--
I want to see the best you got.
578
00:23:55,904 --> 00:23:58,340
Sam, you need to define
your role tonight.
579
00:23:58,407 --> 00:24:00,475
I'd like you to know
what the ticket times
580
00:24:00,542 --> 00:24:02,477
are in the kitchen
at all times.
581
00:24:02,544 --> 00:24:05,147
Ralph, find the weak spot,
and go there.
582
00:24:05,213 --> 00:24:07,849
I want to see what we can do
and, even more importantly,
583
00:24:07,883 --> 00:24:10,052
what we can't do tonight.
Make sense?
584
00:24:10,118 --> 00:24:14,389
- So tonight, my role
is basically to help
585
00:24:14,456 --> 00:24:15,857
in every place I can.
586
00:24:15,891 --> 00:24:17,459
Wherever I need to be,
I need to be helping.
587
00:24:17,526 --> 00:24:19,628
If the bar needs something,
I need to be with the bar.
588
00:24:19,695 --> 00:24:21,029
If the kitchen needs something,
589
00:24:21,096 --> 00:24:22,731
then I need to be back here
with the kitchen.
590
00:24:22,864 --> 00:24:24,499
So I'm as ready for the stress
test as we're gonna be.
591
00:24:24,566 --> 00:24:26,635
So I'm ready
to start sweating here.
592
00:24:26,702 --> 00:24:28,036
I mean, I already am, but.
593
00:24:28,103 --> 00:24:29,905
- Let them in. Let's do it.
- All right.
594
00:24:29,971 --> 00:24:32,240
- Here we go, guys.
- All right. Here we go.
595
00:24:33,642 --> 00:24:36,111
All right, everyone,
come on in!
596
00:24:36,178 --> 00:24:37,145
[cheers and applause]
597
00:24:37,212 --> 00:24:38,880
- Hey, guys.
- Hey, Ralph.
598
00:24:38,947 --> 00:24:40,182
- Welcome, welcome.
599
00:24:40,248 --> 00:24:41,783
- What can I get you
started with?
600
00:24:41,883 --> 00:24:43,685
We have to choose from these
three drinks tonight.
601
00:24:43,752 --> 00:24:45,620
- All right.
- How are we tonight, folks?
602
00:24:45,687 --> 00:24:48,557
- All right. There's one.
There's one.
603
00:24:48,623 --> 00:24:49,958
- How we doing?
- Good. How are you?
604
00:24:50,025 --> 00:24:51,126
- Hi. How are you?
605
00:24:51,193 --> 00:24:52,527
- How's she doing?
606
00:24:52,594 --> 00:24:54,563
- She's good.
- Is there a smile under there?
607
00:24:54,629 --> 00:24:55,897
- There is.
- There is? Okay.
608
00:24:55,897 --> 00:24:56,999
- Look at the eyes.
Look at the eyes.
609
00:24:57,065 --> 00:24:58,500
- Okay, I can see it
in the eyes.
610
00:24:58,567 --> 00:24:59,901
Where are all our table orders?
611
00:24:59,935 --> 00:25:01,403
- Oh, dear. Here we go.
- Here they are. Okay.
612
00:25:01,470 --> 00:25:03,138
- There we go.
- Who's working on service?
613
00:25:03,205 --> 00:25:05,140
Who's working on the bar?
Are we splitting this up?
614
00:25:05,207 --> 00:25:06,541
- Yeah, we both kind
of do everything.
615
00:25:06,608 --> 00:25:07,743
- Okay, well, is that working?
616
00:25:07,843 --> 00:25:09,011
- So I have to--
- No. No.
617
00:25:09,077 --> 00:25:10,612
- Not so much at all.
- Okay.
618
00:25:10,679 --> 00:25:12,714
- You're now going to be
concentrating on all of these.
619
00:25:12,848 --> 00:25:14,182
And Brandie's gonna take over--
- [laughing]
620
00:25:14,249 --> 00:25:15,384
- And let her do the bar.
That's right.
621
00:25:15,450 --> 00:25:17,219
- Okay. Oh my God, girl.
622
00:25:17,285 --> 00:25:19,221
- You doubled up! Look at you!
623
00:25:19,287 --> 00:25:21,189
- I did for those too.
624
00:25:21,256 --> 00:25:23,258
- Oh! I'm just tickled!
625
00:25:23,325 --> 00:25:26,261
- This is a really nice staff.
I mean, they really care.
626
00:25:26,328 --> 00:25:28,964
They've operated
without any leadership at all.
627
00:25:29,031 --> 00:25:32,034
Look at their desire to please.
They want to do good.
628
00:25:32,100 --> 00:25:33,869
All they needed
was a little leadership,
629
00:25:33,935 --> 00:25:36,104
and they'll get there.
Now with the leadership,
630
00:25:36,171 --> 00:25:37,873
it's already
starting to happen.
631
00:25:37,939 --> 00:25:39,408
Talk to me, Ralph.
How we doing?
632
00:25:39,474 --> 00:25:41,009
- We're a little bit behind,
633
00:25:41,076 --> 00:25:42,878
but we're trying
to catch up already.
634
00:25:42,911 --> 00:25:45,747
But it's just the bar's
slowing us down,
635
00:25:45,881 --> 00:25:47,215
unfortunately, so--
- It is now?
636
00:25:47,282 --> 00:25:49,017
The food is coming
out quicker than the bar?
637
00:25:49,084 --> 00:25:50,419
- Yes, it is.
- What do you think?
638
00:25:50,485 --> 00:25:52,054
- You know, actually,
we are not behind.
639
00:25:52,120 --> 00:25:53,722
He is behind.
The food is up.
640
00:25:53,789 --> 00:25:55,290
It's sitting here.
There's nobody to run--he's
641
00:25:55,357 --> 00:25:56,758
the first person
that's walked in the kitchen.
642
00:25:56,892 --> 00:25:58,060
- So why doesn't he take
a tray with him?
643
00:25:58,126 --> 00:25:59,695
- He took one plate
and walked away.
644
00:25:59,761 --> 00:26:01,263
And it's all sitting up here,
dying under a heat lamp.
645
00:26:01,330 --> 00:26:02,597
- Doesn't make any sense.
646
00:26:02,664 --> 00:26:04,900
- Jenny and Chet,
where are you guys at?
647
00:26:04,966 --> 00:26:07,836
Hold on. Hey, guys.
How you guys doing?
648
00:26:07,869 --> 00:26:10,572
You know what?
I lost a table somewhere.
649
00:26:10,639 --> 00:26:12,574
Gotta love that.
Oh, shit.
650
00:26:12,641 --> 00:26:14,676
- Let me check that ticket.
651
00:26:14,743 --> 00:26:16,745
Oh, no. That's one of Rita's.
652
00:26:16,845 --> 00:26:18,180
- Okay.
- Rita. Where we going?
653
00:26:18,246 --> 00:26:21,917
- Who doesn't have a drink?
[all speaking at once]
654
00:26:21,984 --> 00:26:24,152
- One more time,
'cause that's hard to believe.
655
00:26:24,219 --> 00:26:25,654
Who still doesn't have a drink?
656
00:26:25,721 --> 00:26:27,289
[all speaking at once]
657
00:26:27,356 --> 00:26:29,992
- Ralph, do you see that?
Come on! Let's hustle!
658
00:26:30,058 --> 00:26:31,526
- Ralph, this is your order.
659
00:26:31,593 --> 00:26:33,295
- Those are the two Old
Fashions that I just delivered.
660
00:26:33,362 --> 00:26:34,663
- Something doesn't jive here.
661
00:26:34,730 --> 00:26:35,864
More hands went up
than we have tickets.
662
00:26:35,897 --> 00:26:36,999
- Yeah, and that's--
663
00:26:37,065 --> 00:26:38,300
- So if they think
they ordered,
664
00:26:38,367 --> 00:26:39,768
then something didn't get
into the POS system.
665
00:26:39,868 --> 00:26:41,603
You gotta hit each table
and see who ordered
666
00:26:41,670 --> 00:26:42,971
and who didn't.
That's all I think you can do.
667
00:26:43,038 --> 00:26:44,339
- Yep.
668
00:26:44,406 --> 00:26:45,607
- Honey, you gotta work
one ticket at a time.
669
00:26:45,674 --> 00:26:47,142
You can't be jumping
back and forth.
670
00:26:47,209 --> 00:26:48,343
And you can't take drinks
from other tickets
671
00:26:48,410 --> 00:26:50,178
just to fill your order.
- I didn't.
672
00:26:50,245 --> 00:26:52,914
Number one, that ticket's been
sitting there for five minutes.
673
00:26:52,981 --> 00:26:54,883
- They all came in
at the same time.
674
00:26:54,916 --> 00:26:56,485
- So what's up?
What did you guys order?
675
00:26:56,551 --> 00:26:57,753
- We haven't ordered yet.
676
00:26:57,886 --> 00:26:58,987
- You haven't even been--
- No.
677
00:26:59,054 --> 00:27:00,489
No one's touched
our table yet.
678
00:27:00,555 --> 00:27:01,990
- Awesome. Even better.
So here we go. All right.
679
00:27:02,057 --> 00:27:04,026
- Ralph took the wrong order.
680
00:27:04,092 --> 00:27:06,328
- Yes, Ralph is messing up.
He's taking the wrong things.
681
00:27:06,395 --> 00:27:07,663
- So now--
682
00:27:07,729 --> 00:27:09,464
- He doesn't know how to work
a service bar.
683
00:27:09,531 --> 00:27:11,366
Everyone is coming up
and picking and choosing drinks
684
00:27:11,433 --> 00:27:13,468
for their own tickets
and skipping over orders.
685
00:27:13,535 --> 00:27:15,837
They don't know how to work
one ticket at a time.
686
00:27:15,871 --> 00:27:18,240
- So which drink goes
to which ticket here?
687
00:27:18,306 --> 00:27:19,975
- Well, it's a free-for-all,
Jon.
688
00:27:20,042 --> 00:27:22,644
They're just coming up
and taking what they need.
689
00:27:22,711 --> 00:27:23,979
- Old Fashioned.
All right, cool.
690
00:27:24,046 --> 00:27:25,580
Do you guys want
to try the soup?
691
00:27:25,647 --> 00:27:27,749
- 19 1/2 minutes.
- 19? And you just ordered now.
692
00:27:27,849 --> 00:27:28,984
- We did.
- Yeah.
693
00:27:29,051 --> 00:27:30,986
- Thank you.
Guys, I'm really confused.
694
00:27:31,053 --> 00:27:33,221
People have been sitting here
for 19 minutes,
695
00:27:33,288 --> 00:27:35,724
and nobody's taken their order.
I have a manager
696
00:27:35,857 --> 00:27:37,926
and an owner on the floor.
Nobody knows that?
697
00:27:37,993 --> 00:27:39,428
- Actually, I'm very--I'm very
aware of that.
698
00:27:39,494 --> 00:27:41,263
- How are we managing this room
if we don't know that?
699
00:27:41,330 --> 00:27:43,865
How long did you guys wait
to have your order taken?
700
00:27:43,899 --> 00:27:45,667
19 1/2 minutes.
Is that acceptable?
701
00:27:45,734 --> 00:27:46,868
- Not at all.
702
00:27:46,935 --> 00:27:48,570
- But it happened
under your watch!
703
00:27:48,637 --> 00:27:51,640
Both of you! Two managers,
and we still didn't pick it up.
704
00:27:54,200 --> 00:27:57,103
- How long did you guys wait
to have your order taken?
705
00:27:57,170 --> 00:27:59,339
19 1/2 minutes.
Is that acceptable?
706
00:27:59,405 --> 00:28:01,307
- Not at all.
- We need to do better.
707
00:28:03,276 --> 00:28:05,979
- You say that the food often
sits in here for 15 minutes?
708
00:28:06,045 --> 00:28:07,480
- That long, at least.
709
00:28:07,547 --> 00:28:09,149
- Oh my God, I've never seen
anything like it.
710
00:28:09,215 --> 00:28:10,850
There's no ticket for all
this food in the window.
711
00:28:10,917 --> 00:28:13,520
- This bar is a perfect example
of a good staff
712
00:28:13,586 --> 00:28:14,854
with no leadership.
713
00:28:14,921 --> 00:28:16,156
If they make
the food correctly,
714
00:28:16,222 --> 00:28:17,757
and if they make
the drinks correctly,
715
00:28:17,824 --> 00:28:20,260
the biggest challenge of all
is getting the right drink
716
00:28:20,326 --> 00:28:23,163
to the right table,
and that they can't do.
717
00:28:23,229 --> 00:28:25,565
You got a good team.
You have no systems,
718
00:28:25,632 --> 00:28:27,100
no management
to this place at all.
719
00:28:27,167 --> 00:28:28,735
You're running around
like a bus girl,
720
00:28:28,802 --> 00:28:31,871
bussing tables, getting soda,
doing the POS system.
721
00:28:31,938 --> 00:28:33,439
You're running food
back and forth.
722
00:28:33,506 --> 00:28:35,708
And we're oblivious
to all of the sequencing.
723
00:28:35,775 --> 00:28:37,744
Nobody's managing
the experience.
724
00:28:37,811 --> 00:28:39,913
Ralph, you need
to let Samantha manage this,
725
00:28:39,979 --> 00:28:41,714
and you need to learn
how to best support her.
726
00:28:41,781 --> 00:28:42,949
You with me?
727
00:28:43,016 --> 00:28:44,350
- Yeah.
728
00:28:44,417 --> 00:28:46,052
- We have to work on that
tomorrow, big time.
729
00:28:46,119 --> 00:28:47,554
- Okay.
- Listen, let's close it.
730
00:28:47,620 --> 00:28:48,855
I've seen what I need to see,
731
00:28:48,922 --> 00:28:51,024
training-wise
and operations-wise.
732
00:28:51,090 --> 00:28:54,727
- All right, everybody!
We are closing it down!
733
00:28:54,794 --> 00:28:56,029
Thank you very much.
734
00:28:56,095 --> 00:28:57,897
You have helped us
with our stress test.
735
00:28:57,964 --> 00:28:59,365
We have been stressed.
736
00:28:59,432 --> 00:29:02,202
Thank you for participating
and kicking our ass.
737
00:29:03,336 --> 00:29:06,039
- By the way, they couldn't
have kicked your ass
738
00:29:06,105 --> 00:29:07,540
if you didn't bend over
739
00:29:07,607 --> 00:29:09,542
and give them
the opportunity to.
740
00:29:09,609 --> 00:29:11,044
This place
was poorly-run tonight.
741
00:29:11,110 --> 00:29:12,412
Do you agree?
- I agree.
742
00:29:12,479 --> 00:29:14,080
- Okay. That's on you and Sam.
743
00:29:14,147 --> 00:29:16,416
We need to do better.
Let's close it down, guys.
744
00:29:16,483 --> 00:29:17,784
Thank you, everyone.
745
00:29:17,851 --> 00:29:19,285
- What the stress test
really showed is that
746
00:29:19,352 --> 00:29:21,321
our crew really knows
what they're doing.
747
00:29:21,387 --> 00:29:24,424
It's just me
that was the problem.
748
00:29:24,491 --> 00:29:27,727
So part of me wants to say
that if I step out,
749
00:29:27,727 --> 00:29:30,063
it would be better,
but I gotta learn everything
750
00:29:30,129 --> 00:29:31,965
before I can actually
make that next step.
751
00:29:32,031 --> 00:29:33,333
- I mean, I just want you
to know
752
00:29:33,399 --> 00:29:35,435
that that felt like
total failure to me,
753
00:29:35,502 --> 00:29:37,804
and I've felt like
that many times.
754
00:29:37,871 --> 00:29:39,572
It's nothing new that
he doesn't know
755
00:29:39,639 --> 00:29:41,007
what he's doing here.
756
00:29:41,074 --> 00:29:44,477
I get so frustrated
by his lack of understanding
757
00:29:44,544 --> 00:29:46,079
of what's going on here,
758
00:29:46,146 --> 00:29:49,449
that I feel like everything
is on me all the time,
759
00:29:49,516 --> 00:29:53,119
and sooner or later,
you know, I'm gonna crack.
760
00:29:53,186 --> 00:29:54,387
Or while you stand here,
761
00:29:54,454 --> 00:29:55,688
or while you bullshit
with them,
762
00:29:55,722 --> 00:29:57,157
or while you bullshit
with--you know.
763
00:29:57,223 --> 00:29:58,291
- Mm-hmm.
764
00:29:58,358 --> 00:29:59,759
- Just, it's not
the first time.
765
00:29:59,826 --> 00:30:00,860
- Okay.
766
00:30:00,927 --> 00:30:02,462
- Ralph has a whole lot
to learn.
767
00:30:02,529 --> 00:30:06,933
Yeah. I think this is already
getting to him.
768
00:30:07,000 --> 00:30:08,935
And I hope it does.
I hope it does.
769
00:30:17,210 --> 00:30:18,778
- So after stress test
last night,
770
00:30:18,845 --> 00:30:20,346
I definitely have my work
cut out for me.
771
00:30:20,413 --> 00:30:22,182
going into training today,
I need these guys to have
772
00:30:22,248 --> 00:30:24,517
a little bit of finesse.
Gone are those frozen foods.
773
00:30:24,584 --> 00:30:26,219
We're now on to fresh.
Hi, guys.
774
00:30:26,286 --> 00:30:27,720
- Hello, chef.
- How you doing?
775
00:30:27,787 --> 00:30:29,956
- Doing all right.
- So, stress test last night,
776
00:30:30,023 --> 00:30:32,125
I think the kitchen
did do okay, you know.
777
00:30:32,192 --> 00:30:34,060
But okay is not good enough.
You with me on that?
778
00:30:34,127 --> 00:30:35,228
- Yes, sir.
779
00:30:35,295 --> 00:30:36,729
- Now, we strive
for perfection.
780
00:30:36,729 --> 00:30:38,898
Doesn't happen,
but we strive for it. Okay?
781
00:30:38,965 --> 00:30:40,800
So the first dish
we're gonna do for you
782
00:30:40,867 --> 00:30:42,735
is an amazing bison French dip.
783
00:30:42,769 --> 00:30:44,537
Think of bison as, like,
a mild beef.
784
00:30:44,604 --> 00:30:47,807
It's not gamey. It's subtle.
It's leaner than beef.
785
00:30:47,874 --> 00:30:49,342
So I'm gonna mask up,
glove up.
786
00:30:49,409 --> 00:30:51,878
So I cut it really thin,
so it's gonna cook fast.
787
00:30:51,945 --> 00:30:53,480
Salt and pepper, okay?
788
00:30:53,546 --> 00:30:55,715
Because I touched raw meat,
I need to change my gloves.
789
00:30:55,782 --> 00:30:57,217
There's no cross-contamination.
790
00:30:57,283 --> 00:31:00,019
All right, French bread.
We have real melted butter.
791
00:31:00,086 --> 00:31:02,055
Onion, green pepper,
and red pepper blend.
792
00:31:02,121 --> 00:31:03,857
Everything gets
salt and pepper.
793
00:31:03,923 --> 00:31:05,558
Then we're gonna put the bison.
We don't want to overcook it.
794
00:31:05,692 --> 00:31:08,061
It's about 45 seconds
to a minute on each side.
795
00:31:08,127 --> 00:31:10,897
So here, this is
a whipped garlic goat cheese.
796
00:31:10,964 --> 00:31:12,565
Smear it on--a little
on each side.
797
00:31:12,699 --> 00:31:14,300
Then I'm gonna take
the peppers now,
798
00:31:14,367 --> 00:31:17,704
and I'm gonna put my peppers
gently on the bun.
799
00:31:17,770 --> 00:31:20,173
So put that bison right on.
800
00:31:20,240 --> 00:31:21,941
Cover this.
That's what you want.
801
00:31:22,008 --> 00:31:24,344
You want it to be perfectly
mid-rare, just like that.
802
00:31:24,410 --> 00:31:26,779
When the fries are done,
a little seasoning salt,
803
00:31:26,846 --> 00:31:29,449
a little parmesan cheese,
and a little chopped parsley.
804
00:31:29,516 --> 00:31:31,017
So we give it a toss.
805
00:31:31,084 --> 00:31:33,219
So I'm gonna put
my fries in the bowl.
806
00:31:33,286 --> 00:31:34,754
And then--so, same thing.
807
00:31:34,821 --> 00:31:37,090
I took that garlic confit,
I took a roasted beef jus,
808
00:31:37,157 --> 00:31:39,292
just simmered it so the garlic
kind of broke apart.
809
00:31:39,359 --> 00:31:40,960
I finished it with a little bit
of fresh herbs,
810
00:31:41,027 --> 00:31:42,562
and very, very simple.
811
00:31:42,629 --> 00:31:44,430
Why don't you guys take a bite.
You can each grab a half.
812
00:31:44,497 --> 00:31:46,099
- That looks awesome.
- Tell me what you think.
813
00:31:46,166 --> 00:31:47,367
- I want to eat
the whole thing.
814
00:31:47,433 --> 00:31:48,735
- Tastes phenomenal.
- Probably the best food
815
00:31:48,802 --> 00:31:49,936
in Maricopa right now.
816
00:31:50,003 --> 00:31:51,070
- I think that
the new bison sandwich
817
00:31:51,137 --> 00:31:52,872
is gonna absolutely kill it.
818
00:31:52,939 --> 00:31:55,108
It's something that we haven't
had here in this town at all,
819
00:31:55,175 --> 00:31:56,676
and so, like, the fact
that we're gonna be able
820
00:31:56,743 --> 00:31:57,844
to do it here
at this restaurant
821
00:31:57,911 --> 00:31:59,512
is absolutely unbelievable.
822
00:31:59,579 --> 00:32:01,381
- We got some passion back.
823
00:32:01,447 --> 00:32:03,516
I want you guys
to love what you do,
824
00:32:03,583 --> 00:32:04,684
and just give it 100%,
825
00:32:04,751 --> 00:32:06,085
and be better
than you were yesterday.
826
00:32:06,152 --> 00:32:07,420
You don't have to be perfect,
827
00:32:07,487 --> 00:32:08,788
but be better than
you were yesterday.
828
00:32:08,855 --> 00:32:10,690
All right?
So we're gonna relaunch.
829
00:32:10,690 --> 00:32:12,926
We're gonna serve amazing food,
and let's do it right, okay?
830
00:32:12,992 --> 00:32:14,861
- Thank you, chef.
- Thank you, chef.
831
00:32:14,928 --> 00:32:16,429
- All right.
- Well, hello again.
832
00:32:16,496 --> 00:32:17,697
- Hello.
- Hello.
833
00:32:17,697 --> 00:32:19,199
- After last night's
stress test,
834
00:32:19,265 --> 00:32:20,867
it is abundantly clear
835
00:32:20,934 --> 00:32:23,236
that there are so many things
that we can focus on.
836
00:32:23,303 --> 00:32:27,307
Everyone on the team is
operating as a single player.
837
00:32:27,373 --> 00:32:28,708
They need to come together
838
00:32:28,708 --> 00:32:31,277
as a unit if this place
is going to succeed.
839
00:32:31,344 --> 00:32:34,848
As our single server,
I would love to hear from you.
840
00:32:34,914 --> 00:32:36,449
- It was pretty chaotic.
841
00:32:36,516 --> 00:32:39,786
I mean, like, I had a ticket
that I took first
842
00:32:39,853 --> 00:32:43,189
that wasn't served
until 30 minutes later.
843
00:32:43,256 --> 00:32:45,792
- What I really appreciate
in this moment is the fact
844
00:32:45,859 --> 00:32:47,727
that I see you getting
emotional about this.
845
00:32:47,760 --> 00:32:48,895
- Yeah.
846
00:32:48,962 --> 00:32:50,330
- You can't help
but take it personally.
847
00:32:50,396 --> 00:32:52,665
- Yeah. It doesn't make
just me look stupid.
848
00:32:52,699 --> 00:32:54,501
It makes all of us look stupid.
849
00:32:54,567 --> 00:32:56,436
- Everyone is trying
to take care
850
00:32:56,503 --> 00:32:58,671
of their own responsibilities
851
00:32:58,705 --> 00:33:01,674
and are not looking
at the bigger picture.
852
00:33:01,741 --> 00:33:04,410
And it's going to be about
breaking those habits.
853
00:33:04,477 --> 00:33:08,114
And in doing so, we are going
to round out our menu.
854
00:33:08,181 --> 00:33:10,316
Shall we?
855
00:33:11,584 --> 00:33:15,688
Here we have a pineapple,
carrot, and apple juice blend.
856
00:33:15,722 --> 00:33:17,824
We are doing it with vodka.
857
00:33:17,891 --> 00:33:20,126
Two ounces.
Eight count here.
858
00:33:20,193 --> 00:33:22,162
Top with this.
Boom.
859
00:33:22,228 --> 00:33:25,431
Keep going.
860
00:33:25,498 --> 00:33:29,169
We are going to garnish
with two pineapple fronds.
861
00:33:30,236 --> 00:33:31,838
There we have it.
862
00:33:35,809 --> 00:33:39,179
- Oh, yeah.
- Okay. Up next, Ralph.
863
00:33:39,245 --> 00:33:41,214
Please join me, won't you?
864
00:33:41,281 --> 00:33:44,417
As the owner, your job
is to back up your staff.
865
00:33:44,484 --> 00:33:49,222
Ralph is a very smooth talker,
saying all the right things.
866
00:33:49,289 --> 00:33:51,858
I don't necessarily think
that he has the passion
867
00:33:51,925 --> 00:33:53,226
to back up his words.
868
00:33:53,293 --> 00:33:55,094
Six, seven--oh,
what are you doing?
869
00:33:55,161 --> 00:33:56,663
It's an eight count!
It's an eight count!
870
00:33:56,729 --> 00:33:57,964
What are you doing?
871
00:33:58,031 --> 00:34:01,968
I need to see his words
turned into action
872
00:34:02,035 --> 00:34:03,570
moving into relaunch.
873
00:34:03,670 --> 00:34:05,538
We have a lot of work
to keep doing.
874
00:34:05,672 --> 00:34:07,807
We have a lot of training
to do.
875
00:34:07,874 --> 00:34:09,342
Let's get to it.
876
00:34:15,882 --> 00:34:18,685
- First of all,
this is a huge sea of tables.
877
00:34:18,751 --> 00:34:20,220
- Yeah.
878
00:34:20,286 --> 00:34:22,589
- it's like one big room.
I mean, it has no intimacy.
879
00:34:22,689 --> 00:34:25,758
The ceilings are high.
Then, when you walk in,
880
00:34:25,825 --> 00:34:27,327
they have a hostess
counter here,
881
00:34:27,393 --> 00:34:28,795
which takes up
all of these seats.
882
00:34:28,862 --> 00:34:30,029
- Yeah.
883
00:34:30,096 --> 00:34:31,464
- It should be moved
to the other side,
884
00:34:31,531 --> 00:34:32,899
so we can pick up
four sides here.
885
00:34:32,966 --> 00:34:34,234
- Definitely.
- Those are probably the most
886
00:34:34,300 --> 00:34:35,468
valuable seats
in the whole darn place.
887
00:34:35,535 --> 00:34:36,703
- Yeah.
888
00:34:36,736 --> 00:34:38,238
- We don't even
have them available.
889
00:34:38,304 --> 00:34:41,741
Our challenge is what the hell
do we do on the ceiling?
890
00:34:41,808 --> 00:34:43,042
So we gotta figure that out,
891
00:34:43,109 --> 00:34:44,310
we gotta figure
furniture out...
892
00:34:44,377 --> 00:34:46,379
- Yes.
- And get this thing defined.
893
00:34:46,446 --> 00:34:47,714
- Yes. Definitely.
894
00:34:47,780 --> 00:34:48,982
- Let's go to a cool place
and do that.
895
00:34:49,048 --> 00:34:50,817
- Okay. Great.
That sounds good.
896
00:34:58,558 --> 00:35:00,393
[cheers and applause]
897
00:35:00,460 --> 00:35:02,929
- How you feeling, buddy?
- Pretty good.
898
00:35:02,996 --> 00:35:04,564
- Tough week, wasn't it?
- Yeah.
899
00:35:04,664 --> 00:35:06,466
- Are you proud of him, John?
- Yep.
900
00:35:06,533 --> 00:35:08,034
- He went through a lot,
didn't he?
901
00:35:08,101 --> 00:35:09,202
- Yes.
902
00:35:09,269 --> 00:35:10,703
- You know, when I looked
at this bar,
903
00:35:10,770 --> 00:35:12,672
I couldn't understand
what the bar was,
904
00:35:12,705 --> 00:35:15,074
so I had to create
a real concept out of it,
905
00:35:15,141 --> 00:35:17,377
so that it would make sense.
906
00:35:17,443 --> 00:35:18,978
Should I show it to them?
all: Yeah!
907
00:35:19,045 --> 00:35:22,816
- Okay, here we go. One!
Two! Three!
908
00:35:22,882 --> 00:35:24,684
[cheers and applause]
909
00:35:27,904 --> 00:35:31,908
- Okay, here we go. One!
Two! Three!
910
00:35:33,109 --> 00:35:36,379
[cheers and applause]
- Oh! Oh, my God.
911
00:35:41,217 --> 00:35:42,552
- You like?
- I love it.
912
00:35:42,618 --> 00:35:44,654
- What's The Roost?
A character of John Wayne's
913
00:35:44,721 --> 00:35:46,289
in a John Wayne movie.
914
00:35:46,356 --> 00:35:50,393
So John Wayne fans see that
sign as one thing, don't you?
915
00:35:50,460 --> 00:35:52,729
And people that aren't
John Wayne fans
916
00:35:52,795 --> 00:35:54,997
just see it as The Roost.
917
00:35:55,064 --> 00:35:56,666
- I love it.
It blends together
918
00:35:56,733 --> 00:35:58,501
with everything
that I originally thought.
919
00:35:58,568 --> 00:36:00,136
- Wait till you see the inside.
920
00:36:00,203 --> 00:36:02,939
- [inaudible].
921
00:36:03,006 --> 00:36:05,675
- Wow.
- Oh, my God!
922
00:36:05,742 --> 00:36:08,878
- Oh, my God. Oh, my God.
- Oh, my God.
923
00:36:08,945 --> 00:36:10,646
- Look at that!
924
00:36:10,713 --> 00:36:13,349
Look! Really love it all.
Look at the stools!
925
00:36:13,416 --> 00:36:15,485
- Barstools are awesome.
- I gotta see the bar.
926
00:36:15,551 --> 00:36:18,955
- I love it.
I am able to jump high.
927
00:36:20,089 --> 00:36:21,791
But I have bad one leg.
928
00:36:21,858 --> 00:36:22,892
- Well, what do you think?
- Oh, wow.
929
00:36:22,959 --> 00:36:24,160
- It's so beautiful!
- Love it.
930
00:36:24,227 --> 00:36:25,395
- Wow.
- It's gorgeous.
931
00:36:25,461 --> 00:36:26,963
- Thank you so much!
- Yes. Oh, my God.
932
00:36:27,030 --> 00:36:28,564
- So beautiful.
- I see tears in year eyes.
933
00:36:28,631 --> 00:36:30,199
- I mean, it's just so--I never
thought it'd look like this.
934
00:36:30,266 --> 00:36:31,901
- This, I gotta show you.
935
00:36:31,934 --> 00:36:33,036
Will you get on there
for me, Ralph?
936
00:36:33,102 --> 00:36:34,270
- Oh, God.
- Yes.
937
00:36:34,337 --> 00:36:35,371
- Get up, buddy.
- Oh, boy.
938
00:36:35,438 --> 00:36:36,539
- No way. Don't break yourself.
939
00:36:36,606 --> 00:36:37,907
- This is always--this
is always--
940
00:36:37,974 --> 00:36:39,375
- There's a step on the side,
but that's okay.
941
00:36:39,442 --> 00:36:40,743
- All right.
We do it--we do it for real.
942
00:36:40,810 --> 00:36:41,911
- Okay, so what this is...
- No way.
943
00:36:41,911 --> 00:36:43,346
- Is this is a shot saddle.
944
00:36:43,413 --> 00:36:46,082
I give a shot to you,
and try drinking the shot now.
945
00:36:46,149 --> 00:36:47,283
- Oh, Jesus!
946
00:36:47,350 --> 00:36:48,918
- Oh, yes! Yes!
947
00:36:48,918 --> 00:36:50,086
- So you should be able
948
00:36:50,153 --> 00:36:52,355
to sell hundreds of shots
on a weekend...
949
00:36:52,422 --> 00:36:53,923
- With this thing.
- On that chair.
950
00:36:53,956 --> 00:36:56,292
I got much more to show you.
Come on over to the bar.
951
00:36:56,359 --> 00:36:59,228
I got you six Harbortouch
POS system.
952
00:36:59,295 --> 00:37:00,596
- Thank you.
- Thank you.
953
00:37:00,663 --> 00:37:02,932
- Two SkyTabs. Right?
954
00:37:02,965 --> 00:37:05,034
Which work from everywhere,
including outside.
955
00:37:05,101 --> 00:37:07,036
I got you two
complete workstations.
956
00:37:07,103 --> 00:37:09,739
So we're really set up
for speed now, aren't we?
957
00:37:09,806 --> 00:37:11,708
See that unit over there
with the blue lights?
958
00:37:11,774 --> 00:37:13,076
- Yeah. What is that?
959
00:37:13,142 --> 00:37:15,011
- It's a Bluezone unit
from Middleby.
960
00:37:15,078 --> 00:37:20,717
It removes 99.999%
of all the bacteria
961
00:37:20,783 --> 00:37:23,119
and viral particles in the air.
962
00:37:23,186 --> 00:37:24,954
- So we have
the safest place in town.
963
00:37:24,987 --> 00:37:26,389
- You bet you do.
964
00:37:26,456 --> 00:37:28,624
Not only do you have
Middleby scrubbing your air,
965
00:37:28,691 --> 00:37:30,460
but I got PathSpot for you.
966
00:37:30,526 --> 00:37:32,462
Put your hands underneath it
after you wash them.
967
00:37:32,528 --> 00:37:35,231
If there's any viral
or bacteria on your hands,
968
00:37:35,298 --> 00:37:37,400
you get a red light.
Go back to the sink.
969
00:37:37,467 --> 00:37:41,971
I got Atmosphere TV to curate
special video programs for you.
970
00:37:42,038 --> 00:37:44,640
I got you an Orange Door
Entertainment System.
971
00:37:44,707 --> 00:37:47,977
52,000 songs,
music videos, karaoke.
972
00:37:48,044 --> 00:37:49,345
- Yes.
- Everything included.
973
00:37:49,412 --> 00:37:50,813
- That's amazing.
974
00:37:50,913 --> 00:37:53,316
- I got Chargique to give you
phone charging plugs
975
00:37:53,383 --> 00:37:55,151
in front of the bar,
along with your purse hooks.
976
00:37:55,218 --> 00:37:56,786
- Oh!
- Oh.
977
00:37:56,919 --> 00:37:59,288
- And then I got Big Ass Fans,
one of my favorite companies,
978
00:37:59,355 --> 00:38:00,923
to give you the evaporator
979
00:38:00,990 --> 00:38:02,759
sitting outside
to keep the patio cool.
980
00:38:02,825 --> 00:38:04,293
- That's what that is?
- Oh, nice!
981
00:38:04,360 --> 00:38:05,661
- Yes!
982
00:38:05,728 --> 00:38:07,096
- I got you a free subscription
to Partender.
983
00:38:07,163 --> 00:38:08,264
- Oh, wow.
984
00:38:08,331 --> 00:38:09,932
- Track those numbers
every week.
985
00:38:10,967 --> 00:38:12,135
- I think you should.
986
00:38:12,201 --> 00:38:13,603
- He will do it.
- I also got you
987
00:38:13,670 --> 00:38:15,271
Compeat restaurant software.
988
00:38:15,338 --> 00:38:18,508
Keeps you in touch with all
your numbers effortlessly.
989
00:38:18,574 --> 00:38:19,809
Think about this.
990
00:38:19,942 --> 00:38:21,310
We have
an unbelievable opportunity
991
00:38:21,377 --> 00:38:24,947
to do something wonderful:
protect John's money.
992
00:38:24,981 --> 00:38:27,283
Make Ralph a success
in the eyes of his dad.
993
00:38:27,350 --> 00:38:30,086
Get the money paid back.
Make a lot of money ourselves.
994
00:38:30,153 --> 00:38:32,355
And this bar can be a real
centerpiece to this town,
995
00:38:32,422 --> 00:38:34,891
now, can't it?
Win for everybody, right?
996
00:38:34,891 --> 00:38:37,060
- Ready to get going.
- You bet.
997
00:38:41,798 --> 00:38:43,566
- Aww.
- Oh, God.
998
00:38:43,633 --> 00:38:46,235
- Happy Father's Day,
from one father to another.
999
00:38:46,302 --> 00:38:48,371
Okay, let's get the bar set,
let's get the kitchen set.
1000
00:38:48,438 --> 00:38:49,972
Tonight, we start
getting them back.
1001
00:38:50,039 --> 00:38:51,174
- Yes.
- Okay?
1002
00:38:51,240 --> 00:38:52,909
- Let's do it.
- Get them back.
1003
00:38:52,975 --> 00:38:55,378
I think that we're definitely
set up for this next phase.
1004
00:38:55,445 --> 00:38:57,680
This bar looks
absolutely amazing.
1005
00:38:57,747 --> 00:39:00,583
- Hey!
[cheers and applause]
1006
00:39:00,650 --> 00:39:01,818
Congratulations.
1007
00:39:01,918 --> 00:39:04,387
- Thanks, Mr. Mayor.
- This is awesome.
1008
00:39:04,454 --> 00:39:07,523
On behalf of The Roost
and the City of Maricopa,
1009
00:39:07,590 --> 00:39:08,725
congratulations, Ralph.
1010
00:39:08,791 --> 00:39:10,159
- Thank you.
- Let's open this.
1011
00:39:10,226 --> 00:39:13,329
- Let's do it. Come on.
Come on! Come on.
1012
00:39:15,765 --> 00:39:17,734
There.
Everybody, welcome in.
1013
00:39:19,035 --> 00:39:21,471
- All right. You guys,
go ahead and look at
1014
00:39:21,537 --> 00:39:23,373
this Spring Training drink.
It's delicious.
1015
00:39:23,439 --> 00:39:24,941
- So we're getting
some service tickets?
1016
00:39:24,941 --> 00:39:26,175
- We are.
1017
00:39:26,242 --> 00:39:28,745
- Okay, so they're
ahead of it already.
1018
00:39:28,878 --> 00:39:32,015
- Janiece is already taking
over the left half of the bar.
1019
00:39:32,081 --> 00:39:33,883
We've got our rock star here
in service well.
1020
00:39:33,883 --> 00:39:35,418
We're getting
our first tickets in.
1021
00:39:35,485 --> 00:39:38,921
There's a whole room to fill.
But hey, we can do this.
1022
00:39:38,988 --> 00:39:40,556
- Orders been taken?
- Yes, sir.
1023
00:39:40,623 --> 00:39:43,026
- So John, you notice,
I added four seats.
1024
00:39:43,092 --> 00:39:47,897
Each seat's worth about $18,000
a year, so four more seats,
1025
00:39:47,930 --> 00:39:51,000
another $75,000
or so in revenue.
1026
00:39:52,201 --> 00:39:53,603
- Cheesy Skillet.
1027
00:39:53,670 --> 00:39:55,204
- You're actually running food.
It's awesome.
1028
00:39:55,271 --> 00:39:56,939
- This is--
- You got his table?
1029
00:39:57,006 --> 00:39:58,374
- Well, no, this is
going to the bar.
1030
00:39:58,441 --> 00:40:00,143
- Do what you gotta do.
- Got it, sir.
1031
00:40:00,209 --> 00:40:03,212
- All right, this is
the very first cowboy shot.
1032
00:40:04,313 --> 00:40:06,215
Here we go.
You ready?
1033
00:40:11,988 --> 00:40:14,190
I think my work is done, John.
1034
00:40:14,257 --> 00:40:16,392
- Yes, sir.
- I did the light lifting.
1035
00:40:16,459 --> 00:40:17,960
Now, he'll do
the heavy lifting.
1036
00:40:18,027 --> 00:40:19,529
You're gonna make this happen,
aren't you?
1037
00:40:19,595 --> 00:40:20,930
- Oh, you're damn right I am.
1038
00:40:20,930 --> 00:40:22,432
- Yeah, I really believe
in you, buddy.
1039
00:40:22,498 --> 00:40:23,933
This is a little plaque
I wanted to give you--
1040
00:40:24,000 --> 00:40:25,935
"Rescued by Jon Taffer."
I signed it for you.
1041
00:40:26,002 --> 00:40:27,704
- Thank you so much, Jon.
- Congratulations.
1042
00:40:27,770 --> 00:40:28,938
- This is everything to us.
1043
00:40:29,005 --> 00:40:30,573
- Congratulations, John.
- Thank you, Jon.
1044
00:40:30,640 --> 00:40:32,041
- Pleasure, buddy.
I'm taking off.
1045
00:40:33,109 --> 00:40:35,878
[cheers and applause]
- That was rocking it.
1046
00:40:35,945 --> 00:40:37,547
- With the success
that we're gonna see
1047
00:40:37,613 --> 00:40:39,115
and our profits exploding,
1048
00:40:39,182 --> 00:40:40,717
that's gonna allow us
to pay back all of our debt,
1049
00:40:40,783 --> 00:40:43,353
have my dad get a check from me
for the first time,
1050
00:40:43,419 --> 00:40:46,422
and allow me to actually go
to sleep happy and proud.
1051
00:41:00,469 --> 00:41:03,406
[upbeat rock music]
1052
00:41:03,472 --> 00:41:10,513
♪ ♪