1
00:00:07,074 --> 00:00:08,475
<i>P.J.: For over 30 years,</i>

2
00:00:08,575 --> 00:00:10,377
<i>Jon Taffer has
traveled the country</i>

3
00:00:10,511 --> 00:00:14,348
<i>saving hundreds of bars
from failure and ruin.</i>

4
00:00:14,448 --> 00:00:16,917
<i>Now, he’s heading
to Kirkwood, Georgia</i>

5
00:00:17,017 --> 00:00:19,253
<i>to attempt to rescue
</i><i>Urban Pie.</i>

6
00:00:19,353 --> 00:00:21,088
For the family, you blew it.

7
00:00:21,188 --> 00:00:23,057
For the adult, you blew it.

8
00:00:23,190 --> 00:00:24,892
<i>P.J.: In 2007,</i>

9
00:00:25,025 --> 00:00:28,962
<i>Leisa Curtis opened Urban Pie
</i><i>in Kirkwood, Georgia.</i>

10
00:00:29,029 --> 00:00:30,197
<i>For over a decade,</i>

11
00:00:30,330 --> 00:00:32,165
<i>Urban Pie enjoyed success</i>

12
00:00:32,232 --> 00:00:34,067
<i>as the neighborhood
</i><i>pizza shop.</i>

13
00:00:34,201 --> 00:00:36,070
<i>Leisa: Urban Pie used to be
</i><i>a gas station.</i>

14
00:00:36,203 --> 00:00:38,305
When I got it, it was
a little white building

15
00:00:38,405 --> 00:00:41,375
with metal bars on the windows,
a couple pumps.

16
00:00:41,441 --> 00:00:44,577
<i>I feel like Urban Pie is
for anyone and everyone,</i>

17
00:00:44,645 --> 00:00:46,480
<i>and I welcome everybody.</i>

18
00:00:46,547 --> 00:00:48,549
The neighborhood
is very supportive,

19
00:00:48,649 --> 00:00:51,552
and for a long time,
we packed this place.

20
00:00:51,652 --> 00:00:53,521
I like that.

21
00:00:53,620 --> 00:00:55,755
<i>P.J.: However,
the bar’s popularity</i>

22
00:00:55,889 --> 00:00:59,593
<i>inspired Leisa to go in on
another slice of success,</i>

23
00:00:59,726 --> 00:01:02,062
<i>but that decision was
</i><i>ill-timed.</i>

24
00:01:02,162 --> 00:01:03,263
<i>Leisa: In 2019,</i>

25
00:01:03,397 --> 00:01:05,733
’cause we were so busy,
I wanted to expand.

26
00:01:05,832 --> 00:01:07,767
<i>So after expanding, COVID hit,</i>

27
00:01:07,901 --> 00:01:10,237
<i>and I always thought
it would pick back up again,</i>

28
00:01:10,337 --> 00:01:12,139
<i>and it really just never did.</i>

29
00:01:12,272 --> 00:01:14,608
Currently, I’m $440,000 in debt.

30
00:01:14,741 --> 00:01:16,142
<i>P.J.:
To make matters worse,</i>

31
00:01:16,276 --> 00:01:18,578
<i>the downward trajectory
</i><i>of the bar</i>

32
00:01:18,645 --> 00:01:21,748
<i>caused Leisa to begin
micromanaging the staff,</i>

33
00:01:21,848 --> 00:01:24,317
<i>leaving them frustrated
</i><i>and resentful.</i>

34
00:01:24,451 --> 00:01:25,585
Let’s keep working.

35
00:01:25,686 --> 00:01:28,689
I have known Leisa
for about 20 years.

36
00:01:28,789 --> 00:01:30,324
<i>I love her to death.</i>

37
00:01:30,457 --> 00:01:32,125
<i>I think she is
a wonderful human,</i>

38
00:01:32,259 --> 00:01:34,828
but recently, she can be...

39
00:01:34,928 --> 00:01:37,330
We gotta stop having fun here
around there.

40
00:01:37,464 --> 00:01:39,666
...an absolute handful at times.

41
00:01:39,800 --> 00:01:41,302
Leisa: Jennifer, can you get up?

42
00:01:41,401 --> 00:01:43,603
Uh, pre-bust everything you can,
just get it cleared up.

43
00:01:43,670 --> 00:01:44,638
Have you checked with
the poker people,

44
00:01:44,771 --> 00:01:46,239
see if they need anything?

45
00:01:46,306 --> 00:01:47,674
I don’t think we should
do a bunch of...

46
00:01:47,808 --> 00:01:49,443
Make your rounds
all the way through out here.

47
00:01:49,543 --> 00:01:51,011
<i>P.J.: Due to Leisa’s newfound</i>

48
00:01:51,111 --> 00:01:52,846
<i>micromanaging tendencies,</i>

49
00:01:52,980 --> 00:01:55,349
<i>she started
turning away staff.</i>

50
00:01:55,482 --> 00:01:58,685
I can’t find anybody to do
the job that I want them to do,

51
00:01:58,819 --> 00:02:00,020
and it’s hard to pay somebody

52
00:02:00,153 --> 00:02:01,488
when you’re not doing
great business.

53
00:02:01,588 --> 00:02:04,157
The turnover rate
has been crazy.

54
00:02:04,257 --> 00:02:05,959
I’ve seen her drive
a lot of good people

55
00:02:06,026 --> 00:02:07,995
from front of house to
back of house out of here.

56
00:02:08,128 --> 00:02:09,630
Alright, so do something.

57
00:02:09,730 --> 00:02:10,698
<i>P.J.: And with a high</i>

58
00:02:10,831 --> 00:02:13,000
<i>turnover rate, untrained staff,</i>

59
00:02:13,133 --> 00:02:15,669
<i>an inconsistent service
</i><i>became the norm.</i>

60
00:02:15,802 --> 00:02:17,637
I have to throw a lot of people
to the wolves,

61
00:02:17,738 --> 00:02:20,541
<i>because I don’t think people
get the proper training here.</i>

62
00:02:20,641 --> 00:02:23,444
There is a checklist for
cleaning and closing the bar,

63
00:02:23,543 --> 00:02:25,345
but nobody follows it.

64
00:02:25,479 --> 00:02:29,183
Gear is kind of crazy looking,
and leaks.

65
00:02:29,282 --> 00:02:31,217
We get leaks
underneath the sinks.

66
00:02:31,318 --> 00:02:32,886
The ovens work when they
wanna work, honestly.

67
00:02:33,020 --> 00:02:34,688
So we’ll be cooking,

68
00:02:34,755 --> 00:02:36,023
we don’t know,
next thing you know, like,

69
00:02:36,156 --> 00:02:37,491
this p-- piece is cooking weird.

70
00:02:37,624 --> 00:02:38,859
Look in there and it’s off.

71
00:02:38,959 --> 00:02:40,561
I think as time’s gone on

72
00:02:40,661 --> 00:02:43,030
and she’s lost
customers and money,

73
00:02:43,130 --> 00:02:45,666
she’s just kind of, like,
lost herself.

74
00:02:45,766 --> 00:02:48,369
But I mean, I just, I don’t have
help that I need.

75
00:02:48,502 --> 00:02:50,204
I’m very frustrated.

76
00:02:50,337 --> 00:02:51,805
<i>P.J.:
With an ineffective owner,</i>

77
00:02:51,905 --> 00:02:53,206
<i>a high turnover rate,</i>

78
00:02:53,306 --> 00:02:55,742
<i>and a failure to
draw in new customers,</i>

79
00:02:55,842 --> 00:03:00,246
<i>Leisa is close to losing
everything she’s worked for.</i>

80
00:03:00,347 --> 00:03:02,583
<i>Leisa: I just sold
my last bit of stocks.</i>

81
00:03:02,716 --> 00:03:05,252
I mean, the last thing
I have is my dad’s truck.

82
00:03:05,385 --> 00:03:07,554
<i>P.J.: With only
a few months until closing,</i>

83
00:03:07,688 --> 00:03:10,024
<i>Leisa has decided
to pull back the doors,</i>

84
00:03:10,123 --> 00:03:14,427
<i>bust open the books, and make a
call for help to "Bar Rescue."</i>

85
00:03:14,561 --> 00:03:16,563
I pray to God
that Jon Taffer shows up

86
00:03:16,697 --> 00:03:18,065
and does what he does best,

87
00:03:18,165 --> 00:03:20,567
because everything’s
on the line.

88
00:03:20,701 --> 00:03:22,236
[shatters]

89
00:03:22,936 --> 00:03:25,906
[tense music]

90
00:03:30,844 --> 00:03:32,079
Tassia, Rob,
good to see you guys.

91
00:03:32,212 --> 00:03:33,113
- Good to see you, Jon.
- Good to see you, Jon.

92
00:03:33,246 --> 00:03:35,281
Welcome to Kirkwood, Georgia.

93
00:03:35,415 --> 00:03:37,217
Jon: We’re about
a half a mile out of Atlanta.

94
00:03:37,317 --> 00:03:40,754
Average income of well over
$100,000 per household.

95
00:03:40,854 --> 00:03:43,390
- Right.
- And a median age of 37.

96
00:03:43,457 --> 00:03:44,892
So this is a younger,

97
00:03:44,991 --> 00:03:46,926
pretty affluent,
pretty hip community.

98
00:03:47,060 --> 00:03:48,094
- Yeah.
- Yeah.

99
00:03:48,228 --> 00:03:49,463
And when you think
of an affluent,

100
00:03:49,563 --> 00:03:51,765
hip community,
and you see the outside

101
00:03:51,898 --> 00:03:54,434
of that place,
what do you think?

102
00:03:54,534 --> 00:03:56,069
- Chaos.
- Childish.

103
00:03:56,169 --> 00:03:59,305
I have Tassia Lacerda with me,
a great mixologist

104
00:03:59,439 --> 00:04:00,607
who knows how to put together

105
00:04:00,707 --> 00:04:02,542
the right beverage program
for this bar.

106
00:04:02,642 --> 00:04:05,278
And then is that supposed to be
a slice of pizza right there?

107
00:04:05,378 --> 00:04:07,413
<i>Tassia: I think so.
It’s their mascot?</i>

108
00:04:07,514 --> 00:04:09,082
Looks like that dude, Bob.

109
00:04:09,182 --> 00:04:10,316
Oh, it does. [laughs]

110
00:04:10,450 --> 00:04:12,585
And I have
a great pizza chef with me

111
00:04:12,652 --> 00:04:14,587
<i>from Long Island, Rob Cervoni.</i>

112
00:04:14,688 --> 00:04:18,058
The whole place looks terrible
from the outside to the inside.

113
00:04:18,125 --> 00:04:20,294
Looks like the entire bar
is a server station.

114
00:04:20,393 --> 00:04:22,462
Yeah, the-- the water,
the water’s done.

115
00:04:22,562 --> 00:04:25,065
I’m gonna let that sit, sit
for a little bit longer.

116
00:04:25,132 --> 00:04:27,234
- Yeah, this, and this, this...
- Yeah.

117
00:04:27,334 --> 00:04:29,837
There’s Leisa.
She’s the owner.

118
00:04:29,936 --> 00:04:31,471
And here’s what’s shocking.

119
00:04:31,571 --> 00:04:35,308
Leisa’s in debt $440,000.

120
00:04:35,408 --> 00:04:36,476
Hmm.

121
00:04:36,576 --> 00:04:38,445
Jon: She’s losing
$8,000 a month,

122
00:04:38,578 --> 00:04:41,981
and she has enough money
to make it three more months.

123
00:04:42,082 --> 00:04:45,018
So she is at the end
of her rope,

124
00:04:45,152 --> 00:04:46,487
and she’s completely failing.

125
00:04:47,788 --> 00:04:48,922
And there’s Kira.

126
00:04:48,989 --> 00:04:50,657
She’s one of your bartenders,
Tash.

127
00:04:50,757 --> 00:04:52,492
- Okay.
Jon: That’s Q.

128
00:04:52,592 --> 00:04:53,993
He’s our kitchen manager.

129
00:04:54,094 --> 00:04:55,529
- And that’s Caleb.
Rob: Okay.

130
00:04:55,662 --> 00:04:58,532
He’s the cook.
Look at the pizza ovens.

131
00:04:58,632 --> 00:05:01,535
Rob: Those ovens look like
they went to war.

132
00:05:01,635 --> 00:05:03,837
That concerns me
when you see that kind of care

133
00:05:03,937 --> 00:05:07,674
or lack of it on the ovens.
And look at the fryers.

134
00:05:07,808 --> 00:05:09,143
Rob: Ugh!
Jon: Look at that, chef.

135
00:05:09,242 --> 00:05:10,810
Rob: This thing’s
floating in the top.

136
00:05:10,911 --> 00:05:12,246
They’re gonna get
someone sick with that.

137
00:05:12,312 --> 00:05:14,314
That is disgusting.

138
00:05:14,414 --> 00:05:15,682
Always use wax paper.

139
00:05:15,816 --> 00:05:18,319
We only use,
uh, foil for it to go.

140
00:05:18,418 --> 00:05:20,086
Leisa: For the wings.
- Oh, yeah. You heard that?

141
00:05:20,187 --> 00:05:21,321
So it seems like
there hasn’t been

142
00:05:21,421 --> 00:05:22,455
a lot of training back there,

143
00:05:22,522 --> 00:05:24,024
if she has to tell them that.

144
00:05:24,157 --> 00:05:25,158
Right.

145
00:05:25,225 --> 00:05:26,259
Bring the basket to you.

146
00:05:26,359 --> 00:05:27,760
Always bring the basket to you.

147
00:05:27,894 --> 00:05:29,829
And I’ll sprinkle
a little bit of the, uh,

148
00:05:29,963 --> 00:05:31,798
seasoning salt on it.
Very little.

149
00:05:31,865 --> 00:05:34,000
Why is she giving them
step-by-step instructions

150
00:05:34,100 --> 00:05:35,401
for these items?

151
00:05:35,535 --> 00:05:38,038
What we can do here is
lemon pepper.

152
00:05:38,171 --> 00:05:41,508
Let me just take five--
five of these hot ones

153
00:05:41,608 --> 00:05:43,076
that my hands
are on fire with.

154
00:05:43,210 --> 00:05:44,712
Went back there,
didn’t wash her hands.

155
00:05:44,845 --> 00:05:47,047
- She’s still coaching.
- No gloves.

156
00:05:48,181 --> 00:05:49,916
Alright, so we got this,
this, this.

157
00:05:50,050 --> 00:05:51,418
Let me go see what they want.

158
00:05:51,551 --> 00:05:53,186
She seems like a micromanager.

159
00:05:53,286 --> 00:05:55,221
Instead of training them
properly the first time...

160
00:05:55,322 --> 00:05:56,690
- Right.
- She’s directing them.

161
00:05:56,790 --> 00:05:58,191
- Yeah.
Kira: How we doing, y’all?

162
00:05:58,291 --> 00:06:00,860
Kira: Welcome in.
Here you go, honey.

163
00:06:00,961 --> 00:06:03,397
So for recon, I got
two of the biggest

164
00:06:03,496 --> 00:06:05,932
food influencers
in the entire state.

165
00:06:06,032 --> 00:06:09,035
Kristen Truitt has almost
a half a million followers.

166
00:06:09,102 --> 00:06:12,772
I also have Angie Green, who’s
another big food influencer.

167
00:06:12,906 --> 00:06:14,107
So I wanted them to come here,

168
00:06:14,241 --> 00:06:15,709
order some pizza,
order some drinks,

169
00:06:15,775 --> 00:06:17,910
and let’s see what some
of the biggest influencers

170
00:06:18,044 --> 00:06:20,046
in the city think of this place.

171
00:06:20,146 --> 00:06:21,581
Can I get y’all started with
something to drink?

172
00:06:21,681 --> 00:06:23,383
I think I’m gonna do
respect your elder.

173
00:06:23,450 --> 00:06:25,218
- Okay, awesome. I got you.
- That sounds good.

174
00:06:25,318 --> 00:06:26,886
And I’ll do, uh,
the old fashioned.

175
00:06:26,987 --> 00:06:28,255
Kira: Okay.

176
00:06:29,923 --> 00:06:31,291
Oh, my God, Jon.

177
00:06:31,424 --> 00:06:36,195
So the old fashioned
is coming... out of a can.

178
00:06:36,296 --> 00:06:37,664
It just looks terrible.

179
00:06:37,764 --> 00:06:39,966
The color’s all wrong.
It’s-- it’s cloudy.

180
00:06:40,066 --> 00:06:41,768
How much more are you
paying for that drink

181
00:06:41,902 --> 00:06:43,604
in a can versus
making it yourself?

182
00:06:43,703 --> 00:06:46,606
It’s ridiculous. She’s chewing
up her own property.

183
00:06:48,742 --> 00:06:50,010
Look at how she shakes.

184
00:06:50,110 --> 00:06:51,311
Tassia: This is a $14 cocktail?

185
00:06:51,444 --> 00:06:52,912
This is a signature cocktail?

186
00:06:53,013 --> 00:06:54,481
Here we go.

187
00:06:54,614 --> 00:06:56,983
[instrumental music]

188
00:06:57,117 --> 00:06:58,251
- Oh.
Rob: Ugh!

189
00:06:58,351 --> 00:06:59,652
- Ugh!
- I don’t know.

190
00:06:59,753 --> 00:07:01,421
I’m not a fan of this drink.

191
00:07:01,521 --> 00:07:03,423
Jon: Face says everything.
- I know it’s not good.

192
00:07:03,523 --> 00:07:04,657
It’s not fresh.

193
00:07:04,758 --> 00:07:06,326
It doesn’t have
any freshness to it.

194
00:07:06,426 --> 00:07:08,061
Angie: Can we put,
we could put our order in?

195
00:07:08,161 --> 00:07:09,763
Kira: Yeah, baby, I got you.
Give me just a sec.

196
00:07:09,863 --> 00:07:11,131
- Here you are.
- Yeah. What you want?

197
00:07:11,231 --> 00:07:12,499
Oh, you got it, Leisa?
Thank you.

198
00:07:12,599 --> 00:07:14,067
I’m gonna do
the margherita pizza.

199
00:07:14,167 --> 00:07:15,368
Leisa: Excellent choice.

200
00:07:15,468 --> 00:07:17,003
Um, I think I wanna do
one of the calzone.

201
00:07:17,137 --> 00:07:18,905
I want spinach,

202
00:07:19,005 --> 00:07:21,808
pepperoni, and
Italian sausage.

203
00:07:22,809 --> 00:07:24,511
[laughing]

204
00:07:24,611 --> 00:07:25,846
I just wanna
make sure I do it right.

205
00:07:25,979 --> 00:07:26,947
Oh, she’s very nice.

206
00:07:27,013 --> 00:07:29,082
She tries to do well.

207
00:07:29,149 --> 00:07:30,584
Leisa: Thank you.
Man 1: Yes, ma’am.

208
00:07:30,650 --> 00:07:32,519
Leisa: The calzone
and the pizza goes together.

209
00:07:32,652 --> 00:07:34,187
Man 2: Okay.
Rob: Oh, man.

210
00:07:34,287 --> 00:07:36,156
Tassia: Is that chicken?
Rob: No, that’s dough.

211
00:07:36,256 --> 00:07:37,991
Now, what would make it
wrinkle like that?

212
00:07:38,091 --> 00:07:39,960
I’ve never seen that in
all my years, Rob.

213
00:07:40,060 --> 00:07:42,529
So the wrinkling is ’cause
it was in a plastic bag,

214
00:07:42,662 --> 00:07:45,031
which means that they are buying

215
00:07:45,165 --> 00:07:47,200
frozen dough balls.

216
00:07:47,300 --> 00:07:48,802
Rob: Honestly, Q looks like

217
00:07:48,868 --> 00:07:51,003
he knows his way around
the kitchen a little bit.

218
00:07:51,137 --> 00:07:53,439
He’s stretching it
professionally.

219
00:07:53,506 --> 00:07:55,375
The sauce doesn’t look
terribly bad.

220
00:07:55,508 --> 00:07:56,876
It’s just coming out of a can.

221
00:07:56,977 --> 00:07:58,545
There’s probably no
recipe to it.

222
00:07:58,678 --> 00:08:00,380
Bagged cheese, pre-cut cheese,

223
00:08:00,480 --> 00:08:03,650
filled with cellulose
and anti-caking powder.

224
00:08:03,750 --> 00:08:05,085
Jon: He’s overdoing the cheese.
Rob: Yeah.

225
00:08:05,185 --> 00:08:07,087
Heavy, heavy hand
with the cheese,

226
00:08:07,187 --> 00:08:08,722
and the spinach is
not gonna cook.

227
00:08:08,855 --> 00:08:11,358
Nothing inside of
that calzone is gonna cook.

228
00:08:12,359 --> 00:08:14,294
Are these those remake lemons?

229
00:08:14,361 --> 00:08:15,896
Man 3: No.
- No?

230
00:08:15,996 --> 00:08:18,065
These are remake?

231
00:08:18,164 --> 00:08:20,066
Tassia: What’s going
in the trash?

232
00:08:20,166 --> 00:08:21,834
That was the leftover pasta.

233
00:08:21,901 --> 00:08:22,902
Rob: Someone didn’t...

234
00:08:23,036 --> 00:08:24,538
Jon: That was the wrong order.

235
00:08:24,671 --> 00:08:27,140
So that chicken alfredo
was just sent back.

236
00:08:27,207 --> 00:08:28,241
Rob: Yeah.

237
00:08:28,375 --> 00:08:30,077
So, so far, we’ve seen
one order wrong,

238
00:08:30,210 --> 00:08:32,913
one order sent back. Terrible.

239
00:08:33,046 --> 00:08:34,381
I think you and I should go in.

240
00:08:34,514 --> 00:08:36,049
Let’s sit down
with our recon spies.

241
00:08:36,182 --> 00:08:38,384
Let’s eat together, and
let’s see what this is about.

242
00:08:38,485 --> 00:08:40,554
- I’m game. Let’s go do it.
- Let’s do it.

243
00:08:40,653 --> 00:08:43,222
[tense music]

244
00:08:45,692 --> 00:08:48,195
[indistinct chatter]

245
00:08:48,294 --> 00:08:49,362
Woman 1: Got
a little honey high.

246
00:08:49,462 --> 00:08:50,530
Angie: Uh-huh.

247
00:08:50,630 --> 00:08:52,699
Kira: Ooh.
Welcome in.

248
00:08:52,799 --> 00:08:54,367
Don’t worry. [bleep]!
Hi. How are you?

249
00:08:54,467 --> 00:08:56,502
What I’d like to do
is take this food

250
00:08:56,569 --> 00:08:58,004
to a table over there.

251
00:08:58,071 --> 00:08:59,172
Let’s sit down
and eat it all together.

252
00:08:59,239 --> 00:09:00,540
- Okay. Sounds good.
- Okay.

253
00:09:00,607 --> 00:09:01,775
<i>Kira: I was honestly
</i><i>a little scared</i>

254
00:09:01,908 --> 00:09:03,410
<i>to see Jon, just because he</i>

255
00:09:03,476 --> 00:09:04,644
<i>looked really mad
when he walked in.</i>

256
00:09:04,744 --> 00:09:06,112
Like, he was not happy.

257
00:09:06,246 --> 00:09:07,581
<i>So even when I was
</i><i>helping Leisa</i>

258
00:09:07,714 --> 00:09:09,416
<i>bring the food out
and their drinks out,</i>

259
00:09:09,549 --> 00:09:12,018
I knew it didn’t, it was
not gonna go very well.

260
00:09:12,085 --> 00:09:13,920
Well, the smell
of the pie isn’t bad.

261
00:09:14,054 --> 00:09:15,556
They got fresh basil on top.

262
00:09:15,655 --> 00:09:17,590
- Which gives a lot to it.
Rob: Gives a lot to it.

263
00:09:17,690 --> 00:09:19,759
Rob: Two different types
of cheeses, I see.

264
00:09:19,859 --> 00:09:21,928
But with this
store-bought dough.

265
00:09:22,028 --> 00:09:24,764
- The flop.
- Just extreme amount of flop.

266
00:09:24,898 --> 00:09:26,400
Rob: Heavy amount of cheese.

267
00:09:26,466 --> 00:09:28,268
There’s chunks of
raw tomato on here,

268
00:09:28,401 --> 00:09:29,736
and they’re not
Italian tomatoes.

269
00:09:29,836 --> 00:09:32,272
They’re just regular
beefsteak tomatoes.

270
00:09:32,372 --> 00:09:34,307
To me, it’s just a pizza.
It doesn’t have

271
00:09:34,441 --> 00:09:35,909
a margherita personality
to it at all.

272
00:09:36,009 --> 00:09:37,143
Rob: Not at all.

273
00:09:37,277 --> 00:09:38,445
Jon: What do you think
of the cheese?

274
00:09:38,545 --> 00:09:40,380
A traditional
margherita pie has

275
00:09:40,447 --> 00:09:42,582
fior di latte or
buffalo mozzarella.

276
00:09:42,649 --> 00:09:44,417
This is a bagged cheese.

277
00:09:44,517 --> 00:09:48,021
I could taste the cakiness
of the cheese.

278
00:09:48,121 --> 00:09:49,356
And then on top of that,

279
00:09:49,489 --> 00:09:51,391
the bottom is,
quite frankly, it’s burnt.

280
00:09:51,458 --> 00:09:52,292
Angie: Yeah.

281
00:09:52,425 --> 00:09:53,960
How would you rate this pizza

282
00:09:54,094 --> 00:09:56,129
as an Atlanta pizza?

283
00:09:56,262 --> 00:09:57,764
On a scale of one to ten.

284
00:09:57,864 --> 00:09:59,299
Four for me. [laughs]

285
00:09:59,432 --> 00:10:00,733
- Four?
- Yeah.

286
00:10:00,834 --> 00:10:02,936
I think you’re being
a little generous.

287
00:10:03,036 --> 00:10:04,337
What-- what’s your number?

288
00:10:04,471 --> 00:10:05,739
I would probably say a three.

289
00:10:05,839 --> 00:10:07,240
- I’m done.
- So...

290
00:10:07,340 --> 00:10:08,808
You didn’t even eat it.

291
00:10:08,908 --> 00:10:10,643
Kristen: I know. [laughs]
It’s not...

292
00:10:10,777 --> 00:10:12,412
I’m hungry too subtle,
I guess...

293
00:10:12,479 --> 00:10:14,181
So are you a pizza guy?
You love pizza?

294
00:10:14,280 --> 00:10:15,515
- Yeah.
- You love pizza.

295
00:10:15,648 --> 00:10:16,949
So normally, you would have
whooped that down?

296
00:10:17,016 --> 00:10:18,951
- Yeah. Yeah.
- Right, yeah.

297
00:10:19,052 --> 00:10:21,488
Jon: Cut into that calzone for
me. Tell me what you think.

298
00:10:21,588 --> 00:10:24,458
- It already looks kind of dry.
- Look at that calzone.

299
00:10:24,557 --> 00:10:27,260
The sausage is just bagged.
It’s dry.

300
00:10:27,327 --> 00:10:29,863
Too much cheese,
too much pepperoni.

301
00:10:29,996 --> 00:10:31,331
The spinach is raw.

302
00:10:31,464 --> 00:10:32,699
As you open it up,

303
00:10:32,799 --> 00:10:34,501
you can see it’s still raw.

304
00:10:34,634 --> 00:10:35,969
Angie: Oh, my God!
- This is dough.

305
00:10:36,102 --> 00:10:37,503
That’s not cheese.

306
00:10:37,637 --> 00:10:38,838
This is raw dough.

307
00:10:38,938 --> 00:10:40,873
Angie: Oh. Oh, no.
Jon: Here it is.

308
00:10:40,974 --> 00:10:42,342
Rob: You take shit and put it
into an oven,

309
00:10:42,442 --> 00:10:43,643
you’re gonna get shit out.

310
00:10:43,743 --> 00:10:47,347
You will get someone
severely sick with that.

311
00:10:52,252 --> 00:10:53,687
Rob: You take shit
and put it into an oven,

312
00:10:53,820 --> 00:10:55,055
you’re gonna get shit out.

313
00:10:55,188 --> 00:10:56,456
You will get someone

314
00:10:56,556 --> 00:10:58,558
severely sick with that.

315
00:10:58,658 --> 00:10:59,859
They hate everything
on the table.

316
00:10:59,993 --> 00:11:01,862
They really... do.

317
00:11:01,961 --> 00:11:03,362
Alright, guys.
I’m gonna go talk to the owner.

318
00:11:03,496 --> 00:11:05,098
- They got a lot of work to do.
- Yeah, they do.

319
00:11:05,165 --> 00:11:07,334
Leisa seems like
a very nice person.

320
00:11:07,433 --> 00:11:08,834
<i>Jon: She interacts
with her customers.</i>

321
00:11:08,902 --> 00:11:10,203
<i>She interacts with her staff.</i>

322
00:11:10,336 --> 00:11:12,872
The problem is,
her product stinks.

323
00:11:12,972 --> 00:11:14,040
- Leisa?
- Yes, sir.

324
00:11:14,174 --> 00:11:15,709
- Can we talk?
- Yes, sir.

325
00:11:17,710 --> 00:11:19,378
[dramatic music]

326
00:11:19,512 --> 00:11:22,548
Come stand here with me.
Is this hip?

327
00:11:24,184 --> 00:11:25,552
Leisa: I don’t even
know anymore.

328
00:11:25,685 --> 00:11:27,554
Jon: This looks like
a children’s play area.

329
00:11:27,654 --> 00:11:29,456
So right from the get-go,

330
00:11:29,556 --> 00:11:32,726
would you expect there
to be great pizza in here?

331
00:11:32,859 --> 00:11:35,228
- Probably not.
- You expecting great drinks?

332
00:11:35,328 --> 00:11:37,530
- Probably not.
- You expecting any drinks?

333
00:11:37,630 --> 00:11:39,065
With children, no.
Probably not.

334
00:11:39,199 --> 00:11:40,867
I’ve never looked at it
that way.

335
00:11:40,934 --> 00:11:43,170
And then I look at the food
that you’re making in the back.

336
00:11:43,269 --> 00:11:45,338
<i>That frozen pizza dough
</i><i>is horrible.</i>

337
00:11:45,438 --> 00:11:47,540
That? Your pizza didn’t look
good. I wish I’d have made that.

338
00:11:47,607 --> 00:11:49,609
Well, those are two of
the biggest food influencers

339
00:11:49,709 --> 00:11:51,578
in Atlanta. They gave you
a four out of ten.

340
00:11:51,711 --> 00:11:53,046
Leisa: I don’t think
my pizza sucks.

341
00:11:53,146 --> 00:11:54,714
If I were cooking it,
it’d be different.

342
00:11:54,814 --> 00:11:58,418
Leisa, you’re feeding
garbage to people.

343
00:11:58,551 --> 00:12:00,319
- Your cheese is out of a bag.
- We-- we--

344
00:12:00,420 --> 00:12:03,256
When you buy shredded cheese,
you know there’s wood in it.

345
00:12:03,356 --> 00:12:06,092
They call it cellulose.
That’s how it keeps its shape.

346
00:12:06,226 --> 00:12:09,463
If you cut it yourself,
it’s natural cheese.

347
00:12:09,596 --> 00:12:11,131
You strike me
as the kind of person

348
00:12:11,264 --> 00:12:12,766
who doesn’t wanna give shit
to your customers.

349
00:12:12,865 --> 00:12:14,600
Well, I don’t,
and I don’t wanna eat wood.

350
00:12:14,701 --> 00:12:19,105
Bingo. So we have to fix this
and take this to the next level.

351
00:12:19,172 --> 00:12:20,640
Okay. Alright.

352
00:12:20,740 --> 00:12:22,775
You know, I’ve run it this way
for a long time,

353
00:12:22,909 --> 00:12:25,578
but Jon Taffer, he knows
a lot more than I do.

354
00:12:25,678 --> 00:12:26,946
Okay, let’s go to work.

355
00:12:27,046 --> 00:12:28,381
- See you tomorrow.
- Thank you. Thank you.

356
00:12:28,481 --> 00:12:29,916
<i>Leisa: So I’ll do whatever it
</i><i>takes.</i>

357
00:12:29,983 --> 00:12:31,451
I am here to improve.

358
00:12:32,585 --> 00:12:35,455
[instrumental music]

359
00:12:37,257 --> 00:12:39,893
Jennifer: So how was last night?
Was it crazy?

360
00:12:39,959 --> 00:12:41,294
It was nerve wracking for sure.

361
00:12:41,427 --> 00:12:42,728
- Yeah?
Kira: Seeing Jon.

362
00:12:42,795 --> 00:12:44,130
He definitely was not happy when

363
00:12:44,264 --> 00:12:45,332
he walked into the building.

364
00:12:45,431 --> 00:12:46,399
You know, the food

365
00:12:46,499 --> 00:12:47,667
was just kind of sad.

366
00:12:47,800 --> 00:12:50,303
- Yeah, par, par food at best.
- Right.

367
00:12:50,436 --> 00:12:53,005
Well, I was awake at
6:00 a.m. this morning.

368
00:12:53,106 --> 00:12:56,309
Couldn’t sleep because I know
changes need to be made,

369
00:12:56,409 --> 00:12:59,212
<i>but I’m super nervous for
whatever he’s gonna do.</i>

370
00:12:59,279 --> 00:13:00,881
It’s just, it’s nerve wracking.

371
00:13:00,947 --> 00:13:04,751
Overall, he wants to help
Urban Pie,

372
00:13:04,817 --> 00:13:06,319
and I’m super grateful.

373
00:13:07,654 --> 00:13:09,356
<i>Jon: Last night,
when I saw Leisa,</i>

374
00:13:09,489 --> 00:13:10,657
<i>I saw a nice woman</i>

375
00:13:10,723 --> 00:13:12,992
who seems to care,
but is blind

376
00:13:13,126 --> 00:13:14,794
as to what
her business is doing.

377
00:13:14,894 --> 00:13:18,030
<i>This business doesn’t target
</i><i>children or adults.</i>

378
00:13:18,131 --> 00:13:19,699
It targets nobody.

379
00:13:19,832 --> 00:13:20,666
Hey, guys.

380
00:13:20,800 --> 00:13:22,135
- Hi.
- Hello.

381
00:13:22,235 --> 00:13:24,337
Why don’t you guys grab a seat?
I’ll go behind the bar.

382
00:13:24,470 --> 00:13:26,973
Her business is eroding.
It’s falling apart.

383
00:13:27,073 --> 00:13:29,108
<i>Today, we need to
talk about that.</i>

384
00:13:30,910 --> 00:13:31,844
Hi.

385
00:13:31,978 --> 00:13:32,979
- Hi.
- Hello.

386
00:13:33,079 --> 00:13:34,847
Jon: We met. So...
- We did.

387
00:13:34,947 --> 00:13:36,515
- We didn’t.
- Hi, I’m Jennifer.

388
00:13:36,616 --> 00:13:38,184
Hey, Jennifer.
What do you do here?

389
00:13:38,284 --> 00:13:40,219
Uh, I’m a server,
and sometimes I bartend.

390
00:13:40,320 --> 00:13:41,688
- Okay. Hi.
Kira: Hello, I’m Kira.

391
00:13:41,788 --> 00:13:42,989
Jon: I saw you
working last night.

392
00:13:43,089 --> 00:13:44,557
Yes, I was working.
I was bartending.

393
00:13:44,657 --> 00:13:45,958
- You got a great personality.
Kira: Thank you.

394
00:13:46,025 --> 00:13:47,360
People really
like you behind the bar.

395
00:13:47,493 --> 00:13:48,828
- Thank you.
- How long have you been here?

396
00:13:48,961 --> 00:13:50,162
I’ve been here for over
a month now.

397
00:13:50,263 --> 00:13:51,197
Oh, so new.

398
00:13:51,331 --> 00:13:52,833
Yeah, I just recently started.

399
00:13:52,932 --> 00:13:55,001
What kind of training
did you get when you started?

400
00:13:55,068 --> 00:13:56,169
Um, it was very little.

401
00:13:56,269 --> 00:13:57,704
I’ve-- I kind of was
bouncing all over

402
00:13:57,837 --> 00:13:59,405
with a couple
different people,

403
00:13:59,539 --> 00:14:01,875
um, but then I kind of
was just thrown.

404
00:14:01,974 --> 00:14:03,509
If the two of you made me
a margherita,

405
00:14:03,609 --> 00:14:04,643
would they be the same?

406
00:14:04,744 --> 00:14:06,145
- No.
- Yeah, probably not.

407
00:14:06,245 --> 00:14:08,881
I mean, we do have,
hidden under the POS system,

408
00:14:08,981 --> 00:14:10,516
um, a piece of paper
that, like,

409
00:14:10,616 --> 00:14:12,518
shows the recipes
for our cocktails, so--

410
00:14:12,618 --> 00:14:15,888
If I wanna make a drink and I
don’t know the recipe, I gotta--

411
00:14:16,022 --> 00:14:17,557
You gotta pull it all out.
Yeah.

412
00:14:17,657 --> 00:14:18,992
Jon: I gotta move all this.

413
00:14:19,892 --> 00:14:20,893
Kira: Yeah.

414
00:14:21,027 --> 00:14:22,862
And come over here,
and here it is.

415
00:14:22,962 --> 00:14:24,397
Kira: Yeah.

416
00:14:24,530 --> 00:14:27,133
It’s not very accessible,
but if I’m gonna be honest,

417
00:14:27,233 --> 00:14:28,901
not a lot of people order
anything

418
00:14:29,001 --> 00:14:30,035
off of that cocktail menu.

419
00:14:30,169 --> 00:14:32,605
And I try to suggest
something else,

420
00:14:32,739 --> 00:14:34,241
because me personally,
I don’t think

421
00:14:34,374 --> 00:14:36,877
the drinks are that good.

422
00:14:36,943 --> 00:14:38,077
Jon: Gotcha.

423
00:14:38,211 --> 00:14:39,412
Caleb: Hi.
My name’s Caleb.

424
00:14:39,512 --> 00:14:40,813
Caleb, and how long
you been here?

425
00:14:40,913 --> 00:14:42,882
Uh, let’s see.
This is day number six.

426
00:14:42,949 --> 00:14:45,652
- Oh, so you’re pretty new, too.
- Brand spanking. Yes, sir.

427
00:14:45,752 --> 00:14:47,354
Gotcha. Have you worked
in a restaurant before?

428
00:14:47,453 --> 00:14:49,388
Oh, yes, sir, I ran a kitchen
for about a year and a half.

429
00:14:49,522 --> 00:14:50,690
So you’re an experienced
kitchen guy.

430
00:14:50,757 --> 00:14:51,925
I know a thing or two, yes, sir.

431
00:14:52,058 --> 00:14:53,860
Jon: Well, where’s Q, the other
kitchen guy?

432
00:14:53,926 --> 00:14:56,595
He just called-- called out
today. He’s busy.

433
00:14:56,729 --> 00:14:58,331
- And does this happen often?
- Yes.

434
00:14:58,431 --> 00:15:00,233
- All the time.
- I’m gonna be honest with you.

435
00:15:00,333 --> 00:15:02,836
I just haven’t had
the manpower to fire Q.

436
00:15:02,935 --> 00:15:04,170
Have I wanted to?

437
00:15:04,270 --> 00:15:05,805
He’s got us right up this high.

438
00:15:05,905 --> 00:15:07,607
I get that, but that’s
under your leadership.

439
00:15:07,707 --> 00:15:08,608
I s...

440
00:15:08,741 --> 00:15:10,409
The worst managers
I’ve ever seen

441
00:15:10,476 --> 00:15:11,544
blame their employees.

442
00:15:11,611 --> 00:15:13,780
- Well...
Jon: ’Cause they are you.

443
00:15:15,081 --> 00:15:16,749
Jon: And I struggle with this,

444
00:15:16,883 --> 00:15:19,219
because you’re a sweetheart,
I think.

445
00:15:19,285 --> 00:15:21,454
Jon: We care about her, right?
- Yes.

446
00:15:21,587 --> 00:15:24,256
But yet, we have a chaotic mess
on our hands.

447
00:15:24,357 --> 00:15:26,459
With you trying to
micromanage your staff

448
00:15:26,592 --> 00:15:28,227
instead of
properly training them.

449
00:15:28,294 --> 00:15:30,129
As a result, we have turnover.

450
00:15:30,263 --> 00:15:32,632
- We lose people all the time.
Jon: Right?

451
00:15:32,765 --> 00:15:35,434
So I wanna challenge
your decision-making,

452
00:15:35,535 --> 00:15:37,137
’cause you’re smarter
than this.

453
00:15:37,236 --> 00:15:39,305
I want you to actually
look at me and tell me,

454
00:15:39,439 --> 00:15:41,174
"Jon, what I’m doing
isn’t working."

455
00:15:41,274 --> 00:15:42,976
Jon, what I’m doing
is not working.

456
00:15:43,109 --> 00:15:45,144
Okay, so here’s
what we need to do.

457
00:15:45,278 --> 00:15:47,280
We need to empower Caleb,

458
00:15:47,380 --> 00:15:49,649
get him entrenched
in that kitchen,

459
00:15:49,749 --> 00:15:51,618
so you are empowered
to make the decisions

460
00:15:51,684 --> 00:15:54,120
that you need to make without
anyone holding you hostage.

461
00:15:54,187 --> 00:15:55,021
Leisa: Thank you, yes.

462
00:15:55,154 --> 00:15:56,522
Right, and that’s an opportunity

463
00:15:56,622 --> 00:15:57,990
that you can provide to her.

464
00:15:58,090 --> 00:15:58,991
That’ll make you feel good,
right?

465
00:15:59,091 --> 00:16:00,492
- Absolutely.
- Okay.

466
00:16:00,593 --> 00:16:02,795
We have a sincere guy here.
You guys are in, right?

467
00:16:02,895 --> 00:16:04,330
Jennifer: Mm-hmm.
- A 100%.

468
00:16:04,464 --> 00:16:05,865
Jon: We’ll do what it takes
to make this successful.

469
00:16:05,998 --> 00:16:07,466
- Absolutely.
Jon: So we gotta start.

470
00:16:07,567 --> 00:16:08,935
Jon: You with me, guys?
- Yeah.

471
00:16:09,001 --> 00:16:10,236
Jon: Okay.

472
00:16:10,336 --> 00:16:12,205
I went through the books,
as I do,

473
00:16:12,338 --> 00:16:13,706
’cause I’m trying to help you.

474
00:16:13,840 --> 00:16:15,175
So I went through all the books.

475
00:16:15,274 --> 00:16:19,779
Now, how many times you
return things to the kitchen?

476
00:16:19,846 --> 00:16:21,514
I saw three last night.

477
00:16:21,581 --> 00:16:23,016
Kira: Um...
- Right?

478
00:16:23,149 --> 00:16:24,283
Three come back last night.

479
00:16:24,350 --> 00:16:25,985
- And we only put out, like six.
- Yeah.

480
00:16:26,085 --> 00:16:29,522
So 50% of what we put out
last night came back.

481
00:16:29,622 --> 00:16:31,357
- So that’s an issue, right?
Leisa: Yes.

482
00:16:31,457 --> 00:16:32,692
Jon: Let me tell you
something interesting.

483
00:16:32,825 --> 00:16:34,327
The median household income here

484
00:16:34,427 --> 00:16:36,195
is about $120,000 a year.

485
00:16:36,295 --> 00:16:38,664
For America, it’s 62,000.

486
00:16:38,731 --> 00:16:39,865
Big difference, right?

487
00:16:39,966 --> 00:16:42,402
Almost twice
the national income.

488
00:16:42,535 --> 00:16:45,138
The median age here is about 37.

489
00:16:45,238 --> 00:16:46,673
So this is a younger,

490
00:16:46,772 --> 00:16:49,675
affluent, pretty hip
community, isn’t it?

491
00:16:49,742 --> 00:16:51,510
Wouldn’t you like
that clientele

492
00:16:51,611 --> 00:16:53,146
to come in here and
spend more money?

493
00:16:53,212 --> 00:16:54,547
- Yeah.
Jon: Okay.

494
00:16:54,680 --> 00:16:57,383
Is a young,
affluent, hip person

495
00:16:57,517 --> 00:16:59,552
gonna sit in front of this?

496
00:16:59,685 --> 00:17:00,853
- No.
- No.

497
00:17:00,953 --> 00:17:02,488
The problem is that
when you walk into a bar

498
00:17:02,555 --> 00:17:04,924
and you see things like this,
it just sends the message

499
00:17:05,057 --> 00:17:07,026
that this is not an adult bar.

500
00:17:07,093 --> 00:17:08,194
Kira: Yeah.

501
00:17:08,294 --> 00:17:09,962
- Agreed.
Jon: It’s not a serious bar.

502
00:17:10,062 --> 00:17:11,497
It’s not a place where I would
get a great drink.

503
00:17:11,597 --> 00:17:12,798
Kira: Yeah.
- No.

504
00:17:12,899 --> 00:17:15,168
But yet I stood outside
with you last night,

505
00:17:15,268 --> 00:17:17,904
looking at the sponge dude
on the wall.

506
00:17:18,037 --> 00:17:20,306
Jon: Looks like
the cartoon character, right?

507
00:17:20,406 --> 00:17:22,608
This looks like
a children’s playground.

508
00:17:22,742 --> 00:17:24,911
Is a young, hip, affluent person

509
00:17:25,044 --> 00:17:28,414
gonna go past
the child playground outside

510
00:17:28,548 --> 00:17:30,216
and walk through the front door?

511
00:17:30,316 --> 00:17:32,752
- It’s not happening.
- Okay, let’s reverse it.

512
00:17:32,885 --> 00:17:34,754
Let’s say the kid walked
through the front door

513
00:17:34,854 --> 00:17:36,222
and stares in a beer tap.

514
00:17:36,289 --> 00:17:37,123
Leisa: Right.

515
00:17:37,256 --> 00:17:38,190
Jon: For the family,

516
00:17:38,257 --> 00:17:39,759
you blew it, right?

517
00:17:39,892 --> 00:17:42,361
For the adult, you blew it.

518
00:17:42,461 --> 00:17:44,430
Either way, you blew it.

519
00:17:48,768 --> 00:17:51,838
Jon: For the family,
you blew it, right?

520
00:17:51,938 --> 00:17:54,274
For the adult, you blew it.

521
00:17:54,340 --> 00:17:56,642
Either way, you blew it.

522
00:17:56,742 --> 00:17:59,612
We’re failing
in the entire presentation

523
00:17:59,679 --> 00:18:01,181
of who and what we are.

524
00:18:01,314 --> 00:18:03,449
How did this get beneath you?

525
00:18:03,516 --> 00:18:05,618
I’m just, I’m exhausted.

526
00:18:05,718 --> 00:18:07,286
You know, I’m trying to
work all the time.

527
00:18:07,386 --> 00:18:08,921
I’m trying to hold
the kitchen together,

528
00:18:09,021 --> 00:18:11,724
and my kitchen manager
shows up when he wants to,

529
00:18:11,824 --> 00:18:14,560
and it’s just tough.
I just kind of...

530
00:18:14,660 --> 00:18:16,328
just hope to,
hope things will change

531
00:18:16,429 --> 00:18:17,864
without making the change.

532
00:18:17,997 --> 00:18:19,665
And are things gonna change if
you don’t make the change?

533
00:18:19,765 --> 00:18:21,433
Leisa: No. No, they don’t.
- Okay.

534
00:18:21,500 --> 00:18:23,369
It’s time to be honest
for a moment.

535
00:18:24,637 --> 00:18:26,839
Tell them how much money
you’re losing a month.

536
00:18:26,939 --> 00:18:29,241
[tense music]

537
00:18:29,342 --> 00:18:30,844
Eight thousand dollars a month.

538
00:18:32,311 --> 00:18:33,946
Jon: Eight thousand a month.

539
00:18:34,046 --> 00:18:35,681
Tell them what you lost.

540
00:18:37,316 --> 00:18:39,318
Four hundred and forty
thousand dollars.

541
00:18:40,519 --> 00:18:42,187
You’re about to
lose your dad’s truck?

542
00:18:42,321 --> 00:18:44,723
Yep.
He built that thing himself.

543
00:18:44,824 --> 00:18:47,193
Um, he worked on it
for 20 years.

544
00:18:47,293 --> 00:18:48,861
It’s all I’ve got left
of my dad.

545
00:18:48,995 --> 00:18:50,697
Jon: She’s down to nothing.

546
00:18:50,796 --> 00:18:52,731
You have enough money
for how many months?

547
00:18:52,865 --> 00:18:55,201
- Two.
Jon: Two months, and we’re done.

548
00:18:55,267 --> 00:18:56,201
So listen to me.

549
00:18:56,335 --> 00:18:59,004
Life has knocked you down.

550
00:18:59,071 --> 00:19:01,073
I’m here to lift you up.

551
00:19:01,207 --> 00:19:03,409
So we gotta go to work, guys.

552
00:19:03,509 --> 00:19:05,011
Let me bring my experts in.

553
00:19:05,111 --> 00:19:07,513
Tassia, Rob,
two of my favorite experts.

554
00:19:07,613 --> 00:19:09,648
Tassia and I have been
working together for years.

555
00:19:09,715 --> 00:19:12,751
Tassia’s great at putting
together a good cocktail menu

556
00:19:12,885 --> 00:19:14,220
that’ll target this community.

557
00:19:14,353 --> 00:19:16,922
Rob is one of the best
pizza chefs in America.

558
00:19:17,056 --> 00:19:19,525
He’s won awards.
He’s extremely talented.

559
00:19:19,625 --> 00:19:22,061
He can elevate us
to that next level.

560
00:19:22,194 --> 00:19:23,696
So we got a lot of work
to do, guys.

561
00:19:23,796 --> 00:19:25,064
We gotta up this bar,

562
00:19:25,164 --> 00:19:26,232
and we gotta up
this food product

563
00:19:26,365 --> 00:19:28,100
- to the next level.
Rob: Absolutely.

564
00:19:28,200 --> 00:19:29,268
Alright, guys, we gotta
go to work. Let’s do it.

565
00:19:29,402 --> 00:19:30,670
- Let’s go.
- Let’s do it.

566
00:19:30,770 --> 00:19:32,438
Carpe diem.

567
00:19:32,571 --> 00:19:33,906
<i>Jon: I think Leisa gets it.</i>

568
00:19:34,006 --> 00:19:35,074
<i>She has an open mind.</i>

569
00:19:35,207 --> 00:19:37,276
<i>She sees her shortcomings.</i>

570
00:19:37,376 --> 00:19:38,577
Now the issue is,

571
00:19:38,678 --> 00:19:41,548
does she have the incentive
to change them?

572
00:19:41,614 --> 00:19:42,949
And that has to start.

573
00:19:43,049 --> 00:19:44,784
I gotta start changing
her mindset,

574
00:19:44,917 --> 00:19:46,552
as well as her restaurant.

575
00:19:48,754 --> 00:19:51,690
[instrumental music]

576
00:19:53,859 --> 00:19:55,127
Tassia: Hey, everyone.
What’s up?

577
00:19:55,261 --> 00:19:56,462
Kira: Hey.

578
00:19:56,595 --> 00:19:58,097
I do notice a new face
in the crowd.

579
00:19:58,197 --> 00:19:59,632
- What’s your name, hon?
- My name is Jeremy.

580
00:19:59,732 --> 00:20:00,933
Tassia: Jeremy,
so good to meet you.

581
00:20:01,033 --> 00:20:02,268
What do you do at the bar,
Jeremy?

582
00:20:02,401 --> 00:20:04,236
So I’ve worked for Leisa
for quite a few years.

583
00:20:04,336 --> 00:20:05,971
I went to bartending school
when I was 17.

584
00:20:06,072 --> 00:20:07,874
I’ve worked in many of
the craft cocktail bars,

585
00:20:07,973 --> 00:20:09,608
and I’ve always wanted to help
her out with the craft menu,

586
00:20:09,742 --> 00:20:11,377
so I’m excited to see
what you have to offer.

587
00:20:11,444 --> 00:20:13,646
Okay, cool.
So yesterday,

588
00:20:13,746 --> 00:20:15,615
I watched people come in
and order some drinks

589
00:20:15,715 --> 00:20:17,750
off of your specialty
craft cocktail menu.

590
00:20:17,850 --> 00:20:20,953
I almost fell out of my chair
when Kira had to go

591
00:20:21,053 --> 00:20:23,589
get a canned cocktail
from the fridge.

592
00:20:23,689 --> 00:20:25,658
It’s a big red flag,
and we’re in a cool, hipster

593
00:20:25,791 --> 00:20:27,293
neighborhood, and it’s trendy.

594
00:20:27,426 --> 00:20:29,828
Then we bust out
a canned cocktail.

595
00:20:29,962 --> 00:20:31,797
It just diminishes
the experience.

596
00:20:31,931 --> 00:20:33,666
What I would like to do is
show you

597
00:20:33,799 --> 00:20:35,334
and let you experience
the difference

598
00:20:35,468 --> 00:20:38,671
between a canned cocktail
and a handmade craft cocktail.

599
00:20:38,804 --> 00:20:41,774
So, the infamous old-fashioned.

600
00:20:41,841 --> 00:20:45,478
And I want Leisa to tell me
which one is which.

601
00:20:45,611 --> 00:20:46,979
We’re gonna do a straw test.

602
00:20:49,281 --> 00:20:51,984
Alright, now you tell me...

603
00:20:52,118 --> 00:20:56,255
which one is from a can,
and which one is from my hand?

604
00:20:56,355 --> 00:20:57,990
- I think that’s the can.
Jeremy: I think she’s wrong.

605
00:20:58,124 --> 00:20:59,792
- You think she’s wrong?
- I think she’s wrong.

606
00:20:59,892 --> 00:21:01,494
I think the lighter one’s the
real one, ’cause it’s dilution.

607
00:21:01,560 --> 00:21:02,795
Kira: One hundred percent.
I agree, too.

608
00:21:02,895 --> 00:21:03,996
And I’ve-- and I’ve poured
those, and they

609
00:21:04,130 --> 00:21:05,798
do, they’re really
dark in the can.

610
00:21:05,865 --> 00:21:08,701
Tassia: Bing, bing, bing, bing.
This was made from scratch.

611
00:21:08,801 --> 00:21:10,336
<i>Leisa: I was very surprised
</i><i>that the one</i>

612
00:21:10,436 --> 00:21:12,672
<i>that she made from scratch
</i><i>tasted so much better.</i>

613
00:21:12,772 --> 00:21:15,341
I think over the years,
I’ve just bought the can items

614
00:21:15,441 --> 00:21:17,543
’cause they were quick
and easy.

615
00:21:17,676 --> 00:21:20,212
But seeing the difference today
was amazing.

616
00:21:20,346 --> 00:21:22,715
So, I thought it would be
super cool

617
00:21:22,848 --> 00:21:24,683
to have our signature
old-fashioned

618
00:21:24,817 --> 00:21:27,386
that stands out against
all the regular old-fashioneds

619
00:21:27,520 --> 00:21:28,721
that are out there in the world.

620
00:21:28,821 --> 00:21:30,890
What we did is we infused
this rum

621
00:21:30,990 --> 00:21:32,558
with banana chips.

622
00:21:32,691 --> 00:21:34,059
We’re doing three ounces.

623
00:21:34,193 --> 00:21:36,295
Simple syrup,
about a half an ounce.

624
00:21:36,362 --> 00:21:37,563
We’re gonna mix up our bitters.

625
00:21:37,696 --> 00:21:38,897
Mango, three dashes.

626
00:21:39,031 --> 00:21:40,733
Three dashes of
our chocolate bitters.

627
00:21:44,170 --> 00:21:47,040
I’m gonna top it with
a little banana chip.

628
00:21:47,139 --> 00:21:50,376
And there we have
our banana rum old-fashioned.

629
00:21:50,509 --> 00:21:52,578
Alright, y’all,
we have a stress test tonight,

630
00:21:52,711 --> 00:21:54,346
which means we have
a lot more training to do.

631
00:21:54,446 --> 00:21:56,381
Tassia: You with me?
- Yeah, let’s do it.

632
00:21:56,482 --> 00:21:58,651
So, Q is not here today.
The show must go on.

633
00:21:58,751 --> 00:22:01,087
Caleb, what kind of experience
do you have in the kitchen?

634
00:22:01,187 --> 00:22:02,555
So, I’ve got,
I’ve got some decent experience,

635
00:22:02,655 --> 00:22:04,423
but I always, always can learn
a lot more.

636
00:22:04,523 --> 00:22:05,491
Rob: Great, great.

637
00:22:05,558 --> 00:22:08,895
Last night, the calzone
was a disaster.

638
00:22:09,028 --> 00:22:12,231
So what me and Jon came up
with was a fried calzone.

639
00:22:12,364 --> 00:22:15,167
First thing we’re gonna do
is go down with our cheese.

640
00:22:15,234 --> 00:22:20,172
A 50-50 blend of low-moisture
mozzarella and provolone.

641
00:22:20,272 --> 00:22:22,941
Italian cooking is
simple ingredients,

642
00:22:23,042 --> 00:22:24,710
and you let
the ingredients shine.

643
00:22:24,777 --> 00:22:28,614
If you use high-end ingredients,
you don’t need to go crazy.

644
00:22:28,747 --> 00:22:30,382
Then we’re gonna take
our mortadella.

645
00:22:30,482 --> 00:22:33,552
Then we take our ricotta.
Two dollops.

646
00:22:33,652 --> 00:22:35,521
Seal it up.
Cut off that excess edge.

647
00:22:35,588 --> 00:22:37,090
So we’re gonna
go into the fryer now.

648
00:22:37,223 --> 00:22:38,791
The best part of
frying the calzone

649
00:22:38,891 --> 00:22:41,227
is that we’re gonna ensure
that we’re never gonna have

650
00:22:41,293 --> 00:22:42,728
raw dough on the inside.

651
00:22:42,828 --> 00:22:46,031
The gas inside the dough is
going to build up on the inside.

652
00:22:46,098 --> 00:22:47,299
It’s gonna make it
float to the top.

653
00:22:47,433 --> 00:22:48,801
That’s when you take your ladle,

654
00:22:48,934 --> 00:22:50,436
and you just baste a little bit.

655
00:22:50,536 --> 00:22:53,539
We’re gonna go down with
some beautiful fresh basil,

656
00:22:53,606 --> 00:22:55,041
crumbled pistachios,

657
00:22:55,107 --> 00:22:58,243
and some grated
sheep’s milk pecorino.

658
00:22:58,344 --> 00:23:02,114
So as a dipping sauce for this
is my Long Island vodka sauce.

659
00:23:02,248 --> 00:23:04,417
An easy, quick way

660
00:23:04,516 --> 00:23:06,785
to get out a really
delicious food item.

661
00:23:06,919 --> 00:23:08,521
Tonight is the stress test.

662
00:23:08,621 --> 00:23:10,323
We got a lot of training to do.

663
00:23:10,456 --> 00:23:11,457
Are you guys ready?

664
00:23:11,590 --> 00:23:13,325
- Yes, chef.
- Ready as we can be.

665
00:23:14,093 --> 00:23:16,963
[upbeat music]

666
00:23:24,870 --> 00:23:26,705
Jon: Okay, guys, we open
in a couple minutes.

667
00:23:26,839 --> 00:23:28,708
So what is your plan for
staffing tonight?

668
00:23:28,807 --> 00:23:31,610
So Jennifer’s our server,
and you have two bartenders.

669
00:23:31,710 --> 00:23:34,046
Jon: Okay, so, chef,
how long to get a pizza out?

670
00:23:34,146 --> 00:23:36,382
We’re looking at about
eight minutes right now,

671
00:23:36,515 --> 00:23:38,484
probably about five minutes
on a calzone.

672
00:23:38,584 --> 00:23:39,585
- So--
- Okay. Okay.

673
00:23:39,685 --> 00:23:41,220
- We’ll see how they handle it.
- Okay.

674
00:23:41,320 --> 00:23:42,688
- Let’s do it.
Jon: Alright, let’s go for it.

675
00:23:42,755 --> 00:23:44,357
<i>Leisa: I’m just nervous
</i><i>and stressed</i>

676
00:23:44,456 --> 00:23:45,857
’cause my kitchen manager
didn’t show.

677
00:23:45,958 --> 00:23:49,061
So I would like to impress Jon,
but we’ll see.

678
00:23:49,194 --> 00:23:50,228
Hey, guys.

679
00:23:50,362 --> 00:23:51,830
Bring it on.
Give us some stress.

680
00:23:51,931 --> 00:23:53,599
Let’s go. Come on in.

681
00:23:53,732 --> 00:23:55,767
[instrumental music]

682
00:23:55,868 --> 00:23:57,570
Jeremy: Well,
we just filled up. That’s crazy.

683
00:23:57,703 --> 00:23:59,138
Don’t you gentlemen
start with something?

684
00:23:59,204 --> 00:24:00,872
Man 4: Definitely.
- My name’s Kira.

685
00:24:00,973 --> 00:24:02,875
I’ll be taking care of y’all.
What are we getting to drink?

686
00:24:02,942 --> 00:24:04,243
What are we thinking?

687
00:24:04,343 --> 00:24:05,544
So you-- you’re working
out of this well?

688
00:24:05,644 --> 00:24:07,012
Which one are you
working out of?

689
00:24:07,079 --> 00:24:09,048
We’re only using one well
’cause there’s no way--

690
00:24:09,148 --> 00:24:11,317
- Oh, yeah, I got you.
- So I’ll just work to the side.

691
00:24:11,417 --> 00:24:12,919
Okay, alright, cool.

692
00:24:13,052 --> 00:24:15,655
Who’s got their phones?
Put on your stopwatch.

693
00:24:15,754 --> 00:24:18,023
I wanna see how long it takes
you guys to get your drinks,

694
00:24:18,090 --> 00:24:19,558
how long it takes you
to get your food.

695
00:24:19,658 --> 00:24:21,593
Okay, let’s see
how they’re doing.

696
00:24:21,694 --> 00:24:24,564
Rob: Here we go. First ticket,
guys. First ticket.

697
00:24:24,663 --> 00:24:27,065
Leisa: One small cheese pizza.
Caleb: One small cheese.

698
00:24:27,166 --> 00:24:28,734
You want a spoon
for that ricotta

699
00:24:28,834 --> 00:24:30,202
instead of that spatula?

700
00:24:30,302 --> 00:24:31,703
It’s over
in the silverware container

701
00:24:31,804 --> 00:24:33,706
if you wanna get one.

702
00:24:33,772 --> 00:24:35,941
[rattles]

703
00:24:37,242 --> 00:24:38,477
Don’t start with ice.

704
00:24:38,577 --> 00:24:39,945
- You’re right.
- Ice last.

705
00:24:40,045 --> 00:24:41,880
Tassia: Use your mixing glass
for building.

706
00:24:41,981 --> 00:24:43,049
Yes.

707
00:24:44,984 --> 00:24:46,886
- On the bar.
- Good drinks?

708
00:24:46,986 --> 00:24:48,087
Jon: Excellent.

709
00:24:48,220 --> 00:24:50,789
I just feel like this is
very chaotic right now.

710
00:24:51,957 --> 00:24:53,292
Right behind.

711
00:24:53,425 --> 00:24:55,127
Icy hot, it was you, right?

712
00:24:55,260 --> 00:24:56,228
Man 5: Icy hot, it was me.

713
00:24:56,295 --> 00:24:57,630
Old-fashioned.
Coming right up.

714
00:24:57,730 --> 00:24:58,931
Tassia: We got
one drink out, Jon.

715
00:24:59,064 --> 00:25:00,966
One drink out.
You gonna share with everybody?

716
00:25:01,100 --> 00:25:02,468
[laughing]

717
00:25:02,568 --> 00:25:04,270
Right now, I’m at
three and a half minutes.

718
00:25:04,336 --> 00:25:05,737
Jon: Three minutes, huh?

719
00:25:05,804 --> 00:25:06,972
Tell me what you think.

720
00:25:07,072 --> 00:25:08,874
- It’s good.
- Excellent.

721
00:25:08,941 --> 00:25:10,409
Alright,
we’re off to a start, guys.

722
00:25:10,509 --> 00:25:11,643
Who’s thirsty?

723
00:25:11,777 --> 00:25:12,878
- I am.
- We all.

724
00:25:12,945 --> 00:25:14,613
Come on, guys.
Let’s do this quickly.

725
00:25:14,747 --> 00:25:16,949
I wanna see this bar
served in ten minutes.

726
00:25:17,049 --> 00:25:18,217
That’s all it should take.

727
00:25:18,317 --> 00:25:19,985
Man, I’m shaking
so bad right now.

728
00:25:20,119 --> 00:25:22,154
Tassia: Keep it on the bar,
Jeremy.

729
00:25:22,254 --> 00:25:23,555
Rob: Small cheese,
small pepper, calzone.

730
00:25:23,622 --> 00:25:25,824
Your first ticket
for your calzone.

731
00:25:25,924 --> 00:25:28,493
Fold that over
and then take it and shape it.

732
00:25:28,627 --> 00:25:30,162
Caleb: Heard that.
Rob: Let’s go.

733
00:25:30,295 --> 00:25:32,998
Rob: Now let’s drop that
in the fryer. Alright?

734
00:25:33,132 --> 00:25:35,234
Come on, drop them.
I need my board back.

735
00:25:35,300 --> 00:25:37,202
Rob: Let’s check those pizzas.

736
00:25:37,302 --> 00:25:38,670
You better turn,
check the bottom.

737
00:25:38,771 --> 00:25:40,673
Always check the bottom
of your pizzas.

738
00:25:40,806 --> 00:25:41,940
Quite golden brown.

739
00:25:42,041 --> 00:25:43,943
Yeah, we’re white
on the bottom, okay?

740
00:25:44,009 --> 00:25:46,178
- Very white on the bottom.
- So it’s probably not cooking.

741
00:25:46,278 --> 00:25:47,780
We might wanna
transfer them over.

742
00:25:47,880 --> 00:25:50,015
We’re gonna switch to that oven.
You could actually do that now.

743
00:25:50,115 --> 00:25:51,617
Caleb: Heard that.
- What do we got, guys?

744
00:25:51,683 --> 00:25:53,652
Jon: Talk to me, chef.
Why are we changing ovens?

745
00:25:53,752 --> 00:25:56,221
- Is this a hotter oven?
- The oven’s not working.

746
00:25:56,321 --> 00:25:58,390
So how many functioning ovens
do we have now?

747
00:25:58,490 --> 00:26:00,192
- One deck. One deck.
- One deck?

748
00:26:00,325 --> 00:26:01,693
Keep it on the bar, Jeremy.

749
00:26:01,794 --> 00:26:03,329
Put it on the bar,
on the bar, on the bar.

750
00:26:03,429 --> 00:26:04,997
Put your glass on the bar.

751
00:26:05,097 --> 00:26:07,466
I know it’s crowded.
Keep it on the bar.

752
00:26:07,566 --> 00:26:09,134
Okay, first of all,
I gotta tell you,

753
00:26:09,234 --> 00:26:11,903
you never pour a drink
holding the glass in your hand.

754
00:26:12,004 --> 00:26:14,507
Here’s why. You’re standing here
pouring a drink,

755
00:26:14,573 --> 00:26:16,141
you bump into his arm,

756
00:26:16,208 --> 00:26:18,677
that glass breaks
and goes in the ice bin,

757
00:26:18,777 --> 00:26:20,012
and we’re out of business.

758
00:26:20,112 --> 00:26:21,547
We gotta pour hot water
in there,

759
00:26:21,647 --> 00:26:23,516
drain the ice bin,
and start over again.

760
00:26:23,649 --> 00:26:26,685
You always pour
with it on the bar.

761
00:26:26,785 --> 00:26:28,920
We still have no food
out here. I can’t understand it.

762
00:26:29,054 --> 00:26:30,489
What does your stopwatch say?

763
00:26:30,589 --> 00:26:32,057
- We’re about nine minutes--
Jon: Nine... Gotcha.

764
00:26:32,191 --> 00:26:33,559
Okay, but that was
when you ordered the pizza.

765
00:26:33,692 --> 00:26:35,394
That’s when I ordered...
Yes, from the pizza.

766
00:26:35,494 --> 00:26:37,363
Rob: Caleb, we gotta be
a little bit faster

767
00:26:37,463 --> 00:26:38,664
with the basil, my friend.

768
00:26:38,730 --> 00:26:40,031
Let’s get that cut.
Let’s get that out.

769
00:26:40,132 --> 00:26:41,533
You also have the calzone

770
00:26:41,667 --> 00:26:43,602
that’s waiting to go
with that pizza.

771
00:26:43,702 --> 00:26:45,437
When you put that in there,
can you grab me a plate...

772
00:26:45,571 --> 00:26:47,406
- And slice that for me?
Caleb: Order up.

773
00:26:47,539 --> 00:26:48,874
Sorry.

774
00:26:49,007 --> 00:26:50,208
Come on, guys.
Let’s serve this bar.

775
00:26:50,309 --> 00:26:51,911
We got one, two,
three, four, five.

776
00:26:52,044 --> 00:26:53,479
We’re almost halfway there.

777
00:26:53,579 --> 00:26:54,980
It’s a small bar.

778
00:26:55,080 --> 00:26:56,448
Tassia: Keep going.
Keep going.

779
00:26:56,548 --> 00:26:57,849
Your old fashioneds are dying,
Jeremy.

780
00:26:57,950 --> 00:26:59,218
They’re dying in the end.

781
00:26:59,318 --> 00:27:00,419
You have a strainer
for the old fashioneds.

782
00:27:00,586 --> 00:27:01,720
I’m sorry.

783
00:27:01,787 --> 00:27:04,423
Tassia: Oh, we got
drink tickets, guys.

784
00:27:04,556 --> 00:27:05,590
- Drink tickets.
Jon: Come on, guys.

785
00:27:05,724 --> 00:27:07,526
We’re not going
quick enough here.

786
00:27:07,593 --> 00:27:09,595
They’re good,
but they’re not fast.

787
00:27:09,728 --> 00:27:11,430
Jeremy: I don’t know if I can
fit this in the bottom.

788
00:27:14,099 --> 00:27:16,668
Jon: Come on, guys. We’re not
going quick enough here.

789
00:27:16,802 --> 00:27:18,137
They’re good,
but they’re not fast.

790
00:27:18,237 --> 00:27:20,272
Caleb: Hot! Right behind.
Right behind.

791
00:27:20,372 --> 00:27:23,008
Rob: Ticket. Ticket.
Underneath the plate.

792
00:27:23,108 --> 00:27:24,276
Let’s get it out. Order up.

793
00:27:24,376 --> 00:27:26,144
Caleb: Order up.
Rob: Order up.

794
00:27:26,278 --> 00:27:27,646
Jon: You guys ordered drinks,
right?

795
00:27:27,779 --> 00:27:29,581
Man 6: Yeah.
- You didn’t get them.

796
00:27:29,648 --> 00:27:31,984
<i>Jon: The bar is so small
</i><i>that the bartenders,</i>

797
00:27:32,117 --> 00:27:33,986
<i>they’re tripping over
each other behind the bar.</i>

798
00:27:34,119 --> 00:27:37,422
But pizzas came out before
drinks came out in other tables.

799
00:27:37,489 --> 00:27:40,359
With a facility this small,
that shouldn’t happen.

800
00:27:40,459 --> 00:27:42,861
Here’s the problem, Leisa,
so you know what’s going on.

801
00:27:42,995 --> 00:27:44,497
That table all got their pizza.

802
00:27:44,596 --> 00:27:45,964
Not one of them
got their drinks.

803
00:27:46,064 --> 00:27:47,165
Oh, wow.

804
00:27:47,299 --> 00:27:48,967
So the bar is falling
way behind the kitchen.

805
00:27:49,034 --> 00:27:50,802
Our timing is off.
Okay, come with me.

806
00:27:50,903 --> 00:27:52,304
<i>Jon: But the fact
of the matter is,</i>

807
00:27:52,404 --> 00:27:54,339
as long as Leisa’s
in that kitchen

808
00:27:54,439 --> 00:27:55,974
<i>micromanaging her staff,</i>

809
00:27:56,074 --> 00:27:58,910
<i>she can’t see what’s happening
</i><i>in the front of the house.</i>

810
00:27:59,011 --> 00:28:00,980
And she can’t run her business.

811
00:28:01,079 --> 00:28:03,515
<i>Somehow, we have to
create a kitchen manager,</i>

812
00:28:03,615 --> 00:28:05,317
get Leisa back
in the front of the house,

813
00:28:05,384 --> 00:28:08,287
and put the systems in place
so this place can be successful.

814
00:28:08,353 --> 00:28:10,722
Hey, everybody.
This is Leisa.

815
00:28:10,856 --> 00:28:13,125
[cheering]

816
00:28:14,526 --> 00:28:16,528
Leisa owns this place.

817
00:28:16,662 --> 00:28:18,030
You’ve been here how many years?

818
00:28:18,163 --> 00:28:19,164
Eighteen and a half.

819
00:28:19,264 --> 00:28:20,532
Eighteen and a half years,

820
00:28:20,632 --> 00:28:22,501
been the center
of this community.

821
00:28:22,568 --> 00:28:24,804
I want you guys to
come back on Friday.

822
00:28:24,870 --> 00:28:27,206
Urban Pie is gonna
become hip again.

823
00:28:27,306 --> 00:28:29,642
I feel really good
that Caleb stepped up.

824
00:28:29,741 --> 00:28:31,710
<i>But my takeaway with Jon
</i><i>is the fact that</i>

825
00:28:31,843 --> 00:28:34,179
<i>he noticed
I had no structure in place.</i>

826
00:28:34,279 --> 00:28:36,381
- Thanks for coming.
- Thank you.

827
00:28:36,515 --> 00:28:37,883
[applause]

828
00:28:37,983 --> 00:28:39,384
After tonight, it gave me

829
00:28:39,518 --> 00:28:42,454
<i>the inspiration and the drive
</i><i>to wanna get out there</i>

830
00:28:42,554 --> 00:28:44,723
and learn as much as I can
for Friday night.

831
00:28:44,823 --> 00:28:47,225
I wanna really show them up
Friday night.

832
00:28:50,128 --> 00:28:52,030
We’ve had worse stress tests.

833
00:28:52,130 --> 00:28:53,565
- Honestly. True. Yeah.
- Yeah.

834
00:28:53,665 --> 00:28:57,068
The fact is, the biggest problem
here is this place,

835
00:28:57,202 --> 00:28:59,304
this infantile
children’s playground.

836
00:28:59,371 --> 00:29:01,206
And if you take a look
at where we are,

837
00:29:01,340 --> 00:29:04,577
look at all the bars,
all the competition.

838
00:29:04,743 --> 00:29:06,745
So we need to revamp

839
00:29:06,845 --> 00:29:08,580
and redo their entire
cocktail program.

840
00:29:08,714 --> 00:29:09,982
- I agree.
- You got some good ideas?

841
00:29:10,082 --> 00:29:11,750
- I do. I’m excited.
- Okay. Excellent.

842
00:29:11,883 --> 00:29:13,184
Some female-oriented
cocktails?

843
00:29:13,252 --> 00:29:14,954
- You know I do. Perfect.
- Absolutely.

844
00:29:15,053 --> 00:29:17,556
Chef, same thing. How do we
make their pizza special?

845
00:29:17,656 --> 00:29:19,324
How do we do something
to make it unique?

846
00:29:19,391 --> 00:29:21,760
We’re gonna use
some artisanal flours

847
00:29:21,893 --> 00:29:23,294
from, imported from Italy,

848
00:29:23,395 --> 00:29:24,763
some tomatoes
imported from Italy.

849
00:29:24,863 --> 00:29:26,698
I wanna bring Italy
to Atlanta.

850
00:29:26,798 --> 00:29:28,900
All natural products.
This is an affluent area.

851
00:29:28,967 --> 00:29:30,435
They’re conscious of
what they’re eating.

852
00:29:30,535 --> 00:29:32,937
Yeah, I wanna make certain that
the menu is reflective

853
00:29:33,071 --> 00:29:35,240
of those things because
all of those things

854
00:29:35,374 --> 00:29:37,109
add to the value of what
we’re doing, but if

855
00:29:37,209 --> 00:29:38,811
the guest doesn’t know it,
it doesn’t mean anything.

856
00:29:38,944 --> 00:29:40,979
- Yeah, yeah. Absolutely.
- So let’s put that in the menu.

857
00:29:41,079 --> 00:29:42,881
Explaining how our ingredients
come from Italy

858
00:29:42,948 --> 00:29:44,583
and how they’re best of best.

859
00:29:44,650 --> 00:29:45,918
Rob: Absolutely.
- Alright, guys.

860
00:29:45,984 --> 00:29:47,252
So we got a menu
to put together.

861
00:29:47,386 --> 00:29:49,255
We gotta figure out what
we’re gonna be selling,

862
00:29:49,321 --> 00:29:51,089
a cocktail menu
to put together.

863
00:29:51,189 --> 00:29:53,458
So I’ll tell you what,
I’ll buy the coffee.

864
00:29:53,592 --> 00:29:54,993
- Okay?
- We’re up to it.

865
00:29:55,127 --> 00:29:56,629
- Let’s go do it.
- Let’s go do it.

866
00:30:01,133 --> 00:30:04,136
[instrumental music]

867
00:30:08,674 --> 00:30:12,378
Well, the good news is
it’s a pretty small area inside.

868
00:30:12,477 --> 00:30:14,112
The kitchen isn’t that bad,
right?

869
00:30:14,212 --> 00:30:16,247
We gotta get the ovens
calibrated, get the ovens

870
00:30:16,348 --> 00:30:18,150
cleaned up a little bit,
but the equipment isn’t bad.

871
00:30:18,283 --> 00:30:19,918
Rob: Today, I’m gonna
make for you

872
00:30:19,985 --> 00:30:23,021
a New York style
queen margarita pizza.

873
00:30:23,121 --> 00:30:26,458
You gotta create a second
workstation behind the bar.

874
00:30:26,525 --> 00:30:28,293
<i>Right now, they sorta have
a station and a half, right?</i>

875
00:30:28,393 --> 00:30:29,561
<i>Man 7: Exactly right.</i>

876
00:30:29,628 --> 00:30:32,231
We are gonna do
a classic martini build.

877
00:30:32,297 --> 00:30:33,598
We did put a little spin on it.

878
00:30:33,699 --> 00:30:35,201
And then we gotta come up
with something

879
00:30:35,334 --> 00:30:37,203
for this back bar,
’cause right now you walk in

880
00:30:37,336 --> 00:30:38,871
and the first thing you see
are those tables.

881
00:30:39,004 --> 00:30:40,339
Jon: It’s awful.
Laura: Yeah.

882
00:30:40,472 --> 00:30:41,940
Tassia: We’re gonna start
with a quarter of an ounce

883
00:30:42,040 --> 00:30:43,208
of olive juice.

884
00:30:43,308 --> 00:30:44,643
Quarter ounce
pickled onion juice.

885
00:30:44,710 --> 00:30:46,545
Quarter ounce of
our Fino sherry.

886
00:30:46,645 --> 00:30:48,213
Quarter ounce of
our dry vermouth.

887
00:30:48,313 --> 00:30:49,748
An ounce and a half
of our vodka.

888
00:30:49,848 --> 00:30:51,650
Our saline to round it all out.

889
00:30:51,750 --> 00:30:53,151
Just stir this.

890
00:30:54,353 --> 00:30:56,388
So the first thing
we’re gonna do here,

891
00:30:56,488 --> 00:30:58,223
we’re gonna go each corner,

892
00:30:58,357 --> 00:31:00,125
just pressing the gas
into the crust.

893
00:31:00,225 --> 00:31:01,893
Jon: They got a table here,
which really should be

894
00:31:01,993 --> 00:31:03,495
<i>back of the house, right?</i>

895
00:31:03,562 --> 00:31:04,530
<i>So we gotta either do a little</i>

896
00:31:04,663 --> 00:31:06,064
wing wall here to hide that

897
00:31:06,164 --> 00:31:08,233
or create a professional
service station here.

898
00:31:08,333 --> 00:31:10,535
We have a tomato oil,
which is our garnish.

899
00:31:10,669 --> 00:31:12,204
We’re gonna
put four drops in there.

900
00:31:12,337 --> 00:31:13,405
Rob: Beautiful golden brown

901
00:31:13,538 --> 00:31:15,206
color for proper fermentation.

902
00:31:15,340 --> 00:31:18,844
Now let’s finish it with
some beautiful burrata.

903
00:31:18,944 --> 00:31:19,845
And here we have

904
00:31:19,978 --> 00:31:21,379
a pickled martini.

905
00:31:21,480 --> 00:31:23,582
And then how do we get rid of
sponge dude?

906
00:31:23,682 --> 00:31:25,651
<i>Jon: We cannot leave her
</i><i>with sponge dude.</i>

907
00:31:25,751 --> 00:31:26,885
- Of course. Pizza...
- Yeah.

908
00:31:27,018 --> 00:31:29,020
- Okay. Let’s get to it.
- Thank you.

909
00:31:31,623 --> 00:31:34,526
[tense music]

910
00:31:36,027 --> 00:31:37,962
Last night had
both good and bad.

911
00:31:38,063 --> 00:31:39,831
<i>Leisa knows
how to run a kitchen,</i>

912
00:31:39,931 --> 00:31:41,232
<i>but she spent too much
</i><i>of her time</i>

913
00:31:41,366 --> 00:31:42,801
<i>micromanaging the kitchen</i>

914
00:31:42,901 --> 00:31:44,936
<i>and not enough time focusing on
the customers</i>

915
00:31:45,070 --> 00:31:46,204
<i>and the front of the house.</i>

916
00:31:46,271 --> 00:31:47,172
Good to see you.

917
00:31:47,239 --> 00:31:48,373
<i>Here’s what I learned.</i>

918
00:31:48,473 --> 00:31:50,275
I can create a success

919
00:31:50,375 --> 00:31:51,409
from Leisa’s bar,

920
00:31:51,543 --> 00:31:53,078
but I have to talk to Leisa.

921
00:31:53,211 --> 00:31:54,512
What’d you learn this week?

922
00:31:54,579 --> 00:31:57,682
I learned that how
unorganized I am,

923
00:31:57,783 --> 00:31:59,785
how unstructured I am.

924
00:31:59,918 --> 00:32:01,052
I mean, there’s so many things

925
00:32:01,153 --> 00:32:03,055
that I’ve let go
by the wayside,

926
00:32:03,155 --> 00:32:04,790
just thinking it was okay

927
00:32:04,923 --> 00:32:06,458
just because I wasn’t
making money,

928
00:32:06,558 --> 00:32:08,060
but there’s
all these little things

929
00:32:08,126 --> 00:32:09,527
I could have been doing.

930
00:32:09,594 --> 00:32:12,464
I feel like when you
disappoint yourself

931
00:32:12,564 --> 00:32:13,799
and you start to let things go,

932
00:32:13,899 --> 00:32:16,402
your standards go
from here to here

933
00:32:16,535 --> 00:32:17,836
and eventually they’re here.

934
00:32:17,936 --> 00:32:19,938
Yeah. You lose
that motivation each day.

935
00:32:20,071 --> 00:32:22,473
And I let my staff down.
I let myself down.

936
00:32:22,574 --> 00:32:23,942
- Then I rot down.
- Wow.

937
00:32:24,042 --> 00:32:26,278
That’s a powerful thing for you
to say to yourself, isn’t it?

938
00:32:26,411 --> 00:32:28,113
- It’s all true though.
Jon: Yeah.

939
00:32:28,213 --> 00:32:31,216
The important thing is
how you rise from that.

940
00:32:31,283 --> 00:32:32,451
Absolutely.

941
00:32:32,551 --> 00:32:34,586
’Cause that’s sort of bottom,
isn’t it?

942
00:32:34,719 --> 00:32:36,955
Well, you know, there’s some
reason why we’re together.

943
00:32:37,055 --> 00:32:38,657
- Absolutely.
- I believe that.

944
00:32:38,790 --> 00:32:40,225
I believe that.
I truly believe that.

945
00:32:40,292 --> 00:32:42,161
Jon: So if this is meant to be,

946
00:32:42,260 --> 00:32:43,995
what are you gonna do
with it now?

947
00:32:44,129 --> 00:32:45,998
- I can’t do everything.
- No, you can’t.

948
00:32:46,131 --> 00:32:47,432
I think I try to wear every hat

949
00:32:47,532 --> 00:32:49,868
because I don’t give
anybody else credit.

950
00:32:49,968 --> 00:32:51,470
I don’t trust very well

951
00:32:51,603 --> 00:32:53,105
’cause I’ve been
screwed so many times.

952
00:32:53,205 --> 00:32:56,008
Mmm-hm. I’m gonna
give you the systems.

953
00:32:56,107 --> 00:32:57,508
Let them perform.

954
00:32:57,642 --> 00:32:59,077
This is a chance for you to say,

955
00:32:59,144 --> 00:33:01,480
it’s time for me to be an owner

956
00:33:01,613 --> 00:33:05,117
and cultivate a team
that’ll deliver for me.

957
00:33:05,217 --> 00:33:08,253
You have the systems in place
to know if something’s wrong.

958
00:33:08,353 --> 00:33:09,321
Absolutely.

959
00:33:09,454 --> 00:33:10,689
What do you wanna do
in the kitchen?

960
00:33:10,789 --> 00:33:12,291
Is Caleb the guy?

961
00:33:12,357 --> 00:33:13,658
I think Caleb’s the guy.

962
00:33:13,792 --> 00:33:16,094
He has ambition. He has drive,
and he’s hungry.

963
00:33:16,194 --> 00:33:17,796
- That’s good to hear.
- Yeah.

964
00:33:17,863 --> 00:33:19,465
So seize this moment.

965
00:33:19,564 --> 00:33:21,132
This is a great new
beginning to you,

966
00:33:21,266 --> 00:33:22,434
and boy, do you deserve it.

967
00:33:22,534 --> 00:33:24,336
Thank you so much.
I really appreciate you.

968
00:33:24,469 --> 00:33:26,972
But right now, I got
wires hanging off walls,

969
00:33:27,072 --> 00:33:29,474
bars half assembled,
plumbers on the floor,

970
00:33:29,574 --> 00:33:31,176
everybody in there, and
I gotta get back to work.

971
00:33:31,309 --> 00:33:33,077
I love it. Thank you so much.

972
00:33:33,178 --> 00:33:34,680
Oh, my gosh, thank you.

973
00:33:34,813 --> 00:33:36,148
I love you so much.

974
00:33:36,248 --> 00:33:37,516
You have changed my world.

975
00:33:37,649 --> 00:33:39,384
Ah, we’ll see you tomorrow.

976
00:33:39,484 --> 00:33:40,719
- Sounds great.
- Have a good night.

977
00:33:40,819 --> 00:33:42,187
You do the same. Thank you.

978
00:33:43,722 --> 00:33:45,190
<i>Leisa: Before, I didn’t wanna
</i><i>get out of bed.</i>

979
00:33:45,290 --> 00:33:47,526
I was worn out
mentally, physically.

980
00:33:47,626 --> 00:33:49,695
I didn’t have faith
in myself or my staff,

981
00:33:49,794 --> 00:33:53,031
<i>but now I feel like Jon has
</i><i>given me the drive</i>

982
00:33:53,164 --> 00:33:54,832
<i>that I need to push through.</i>

983
00:33:54,933 --> 00:33:56,501
<i>I wanna be the face
of the restaurant.</i>

984
00:33:56,568 --> 00:33:58,036
<i>I wanna say hi to every table.</i>

985
00:33:58,136 --> 00:33:59,638
I don’t wanna have to be
bartending

986
00:33:59,704 --> 00:34:01,172
or serving or
working in the kitchen,

987
00:34:01,273 --> 00:34:04,209
so tomorrow night’s gonna be
our chance to step up.

988
00:34:06,044 --> 00:34:08,380
[upbeat music]

989
00:34:10,348 --> 00:34:12,417
[people cheering]

990
00:34:12,551 --> 00:34:14,720
Jon: Hello.
Man 8: Hi there.

991
00:34:14,819 --> 00:34:16,688
- Hello.
Kira: Hi, Jon.

992
00:34:16,788 --> 00:34:18,423
Jon: Hi, Leisa.
- Hi, how are you?

993
00:34:18,557 --> 00:34:20,225
Jon: Good. Good week?
- Great week.

994
00:34:20,358 --> 00:34:21,693
- Best week of my life.
- Really?

995
00:34:21,826 --> 00:34:23,194
Leisa: Yes.
- How come?

996
00:34:23,295 --> 00:34:24,797
Because you’re about to
change my world.

997
00:34:24,896 --> 00:34:26,364
- Yeah, I am.
Leisa: You are.

998
00:34:26,464 --> 00:34:29,567
Yeah, yep. So you guys
ready to see this?

999
00:34:29,701 --> 00:34:31,169
Alright, here we go.

1000
00:34:31,269 --> 00:34:33,838
One, two, three.

1001
00:34:33,905 --> 00:34:36,408
[all cheering]

1002
00:34:38,643 --> 00:34:39,911
[shatters]

1003
00:34:40,045 --> 00:34:43,115
One, two, three.

1004
00:34:43,214 --> 00:34:44,749
Ohhh...

1005
00:34:46,451 --> 00:34:48,286
Kira: Oh, my God...

1006
00:34:51,323 --> 00:34:53,325
Jennifer: Oh, my God!
Kira: The sign looks good.

1007
00:34:53,425 --> 00:34:56,061
- That’s impressive.
- Oh, my God.

1008
00:34:56,127 --> 00:34:57,962
Jon: Who remembers
the old building?

1009
00:34:59,497 --> 00:35:00,765
What do you think?
A little cooler?

1010
00:35:00,865 --> 00:35:03,468
All: Yeah!
Leisa: Oh, my gosh.

1011
00:35:03,602 --> 00:35:05,637
A whole new beginning,
but this was your dream.

1012
00:35:05,737 --> 00:35:09,407
You wanted it to be
an adult bar and pizza place.

1013
00:35:09,507 --> 00:35:11,676
- I did. We got it.
- Well, that’s what I gave you.

1014
00:35:11,810 --> 00:35:13,945
It’s beautiful. It’s stunning.

1015
00:35:14,045 --> 00:35:15,980
Jon: Signage, lighting.

1016
00:35:16,081 --> 00:35:19,051
It’s a whole new place.
So you guys ready to see it?

1017
00:35:19,117 --> 00:35:20,318
- Yes.
- Should I let them in?

1018
00:35:20,452 --> 00:35:22,020
All: Yeah!
- Okay, go.

1019
00:35:22,153 --> 00:35:24,789
[instrumental music]

1020
00:35:26,491 --> 00:35:29,160
- Oh, shoot.
Kira: Oh, my God.

1021
00:35:29,260 --> 00:35:31,129
<i>Jennifer: Oh, wow.
Leisa: Is this real?</i>

1022
00:35:31,229 --> 00:35:33,465
<i>Kira: Oh, my God.
Leisa: Is this real?</i>

1023
00:35:33,565 --> 00:35:36,268
<i>Kira: This looks so good.
</i><i>Leisa: Is this real?</i>

1024
00:35:36,368 --> 00:35:38,503
<i>Jennifer: Oh, my God,
</i><i>it’s beautiful.</i>

1025
00:35:38,637 --> 00:35:40,005
<i>Kira: That’s so beautiful.</i>

1026
00:35:40,105 --> 00:35:42,174
Leisa: Oh, my God.
Kira: This is awesome.

1027
00:35:42,307 --> 00:35:44,476
- This is awesome.
- Oh, my God.

1028
00:35:44,576 --> 00:35:46,178
Leisa: Oh, my gosh.
Kira: Oh, my God.

1029
00:35:46,311 --> 00:35:48,480
Jennifer: Leisa we--
- Look how organized.

1030
00:35:48,546 --> 00:35:51,015
<i>Leisa: Look how organized.
</i><i>Jennifer: I know.</i>

1031
00:35:51,116 --> 00:35:53,685
<i>Jeremy: And the tables and
the chairs, they match.</i>

1032
00:35:53,785 --> 00:35:56,755
The outside’s gorgeous.
It’s sexy. The bar is fantastic.

1033
00:35:56,855 --> 00:35:59,424
<i>This is the best day of my
life. Thank you, Jon Taffer.</i>

1034
00:35:59,524 --> 00:36:00,859
What do you think, Liz?

1035
00:36:00,992 --> 00:36:03,394
It’s fantastic. Holy crap.

1036
00:36:03,528 --> 00:36:05,797
Oh, my God. Thank you so much.

1037
00:36:05,897 --> 00:36:07,432
Come inside. I wanna
show you everything we did.

1038
00:36:07,532 --> 00:36:08,733
Please.

1039
00:36:08,833 --> 00:36:10,134
So guys, take a look at
what we did.

1040
00:36:10,201 --> 00:36:12,303
We set up a complete
separate workstation now.

1041
00:36:12,370 --> 00:36:14,305
So you guys are not
tripping over each other.

1042
00:36:14,406 --> 00:36:16,808
Right? I got you
a brand new POS system.

1043
00:36:16,908 --> 00:36:20,078
And with the SkyTab,
I got you handheld tablets.

1044
00:36:20,211 --> 00:36:23,481
And I also got you
a subscription to Partender,

1045
00:36:23,548 --> 00:36:25,183
which is the inventory program.

1046
00:36:25,250 --> 00:36:26,718
I got Axe Signs to do

1047
00:36:26,818 --> 00:36:29,087
the vinyl interior wraps
that you see in the back.

1048
00:36:29,187 --> 00:36:30,889
I got Replications Unlimited

1049
00:36:30,989 --> 00:36:32,924
to do the faux brick here
on this wall.

1050
00:36:33,058 --> 00:36:35,260
Advanced Media Group,
four new TVs.

1051
00:36:35,393 --> 00:36:36,628
I like it.

1052
00:36:36,728 --> 00:36:38,563
Jon: Orlando Foods gave you
the Caputo flour

1053
00:36:38,697 --> 00:36:40,165
and Ciao tomatoes.

1054
00:36:40,265 --> 00:36:43,001
And then we got the ovens
calibrated, cleaned up.

1055
00:36:43,101 --> 00:36:46,605
I got A City Discount to give
you a 50-quart spiral mixer.

1056
00:36:46,738 --> 00:36:48,707
- Oh, wow.
- ’Cause now we’re making what?

1057
00:36:48,807 --> 00:36:50,342
- Dough.
- Our own dough.

1058
00:36:50,408 --> 00:36:51,709
- Oh, my God.
- And how good is it?

1059
00:36:51,810 --> 00:36:53,478
- It’s very delicious.
- Yeah.

1060
00:36:53,545 --> 00:36:54,846
Leisa: It’s so crispy, so good.
- Yeah.

1061
00:36:54,946 --> 00:36:56,281
One more thing.

1062
00:36:56,414 --> 00:36:58,016
- Caleb, there you go, buddy.
- Oh.

1063
00:36:58,116 --> 00:36:59,985
Kira: That’s awesome.

1064
00:37:00,085 --> 00:37:01,453
- Is that cool?
- That-- that’s incredible.

1065
00:37:01,586 --> 00:37:02,754
- Thank you, Jon.
- My pleasure.

1066
00:37:02,854 --> 00:37:04,122
You deserved it, buddy.
You’re a good guy.

1067
00:37:04,255 --> 00:37:05,623
Jennifer: Oh, that’s awesome.

1068
00:37:05,757 --> 00:37:06,858
And then we got some nice
t-shirts for you guys.

1069
00:37:06,958 --> 00:37:07,926
Kira: Those are cute.

1070
00:37:08,026 --> 00:37:10,462
But look at how our logo
works now.

1071
00:37:10,595 --> 00:37:12,597
So think about
when you hear Urban Pie.

1072
00:37:12,731 --> 00:37:14,466
You want
a sophisticated environment.

1073
00:37:14,566 --> 00:37:16,301
A lot more sophisticated
than it was.

1074
00:37:16,401 --> 00:37:19,271
We make our own dough,
we import our tomatoes

1075
00:37:19,404 --> 00:37:20,605
and our flour from Italy.

1076
00:37:20,739 --> 00:37:22,007
Guys, we don’t mess around here.

1077
00:37:22,107 --> 00:37:23,308
We make a serious pie.

1078
00:37:23,441 --> 00:37:24,909
- Remember that now.
- Yes.

1079
00:37:25,009 --> 00:37:26,611
You know that this is
not a joke here.

1080
00:37:26,745 --> 00:37:29,448
We are serious about
our pizza here.

1081
00:37:29,581 --> 00:37:31,917
Everybody out there
loves you for a reason.

1082
00:37:32,016 --> 00:37:34,185
And they loved me
when I didn’t have good pizza,

1083
00:37:34,285 --> 00:37:36,154
so imagine what they’re
gonna love me like now.

1084
00:37:36,287 --> 00:37:37,455
[laughter]

1085
00:37:37,589 --> 00:37:39,224
So we got a crowd out there.

1086
00:37:39,324 --> 00:37:40,525
- You ready?
- Yes.

1087
00:37:40,625 --> 00:37:41,659
Tonight we get them back.

1088
00:37:41,793 --> 00:37:42,794
- Okay?
- We get them back.

1089
00:37:42,927 --> 00:37:44,128
Great. Alright,
let’s go to work.

1090
00:37:44,229 --> 00:37:45,664
- Let’s do it.
- Thank you, Jon.

1091
00:37:45,797 --> 00:37:48,667
[instrumental music]

1092
00:37:48,767 --> 00:37:50,402
Welcome, everyone.

1093
00:37:50,468 --> 00:37:53,271
Welcome to the new Urban Pie.

1094
00:37:53,371 --> 00:37:54,839
Let’s do it.

1095
00:37:54,973 --> 00:37:56,441
[cheering]

1096
00:37:56,541 --> 00:37:58,043
Jennifer: Hey, y’all.
Leisa: Hi, nice to see you.

1097
00:37:58,109 --> 00:38:00,044
Leisa: Hi, nice to see you.
Kira: Welcome in.

1098
00:38:00,145 --> 00:38:02,314
Leisa: Nice to see you.
How you doing?

1099
00:38:02,413 --> 00:38:04,181
Jeremy: Can I get you started
with anything to drink?

1100
00:38:04,315 --> 00:38:05,750
[indistinct chatter]

1101
00:38:05,850 --> 00:38:07,018
I’ve tried all of them.

1102
00:38:07,118 --> 00:38:08,653
Uh, th-- the rum old-fashioned

1103
00:38:08,787 --> 00:38:11,089
is really, really good.
You should try it all.

1104
00:38:11,156 --> 00:38:12,858
I mean,
they’re absolutely wonderful.

1105
00:38:12,957 --> 00:38:15,126
Rob: Okay, we’re trying to
get tickets in now, alright?

1106
00:38:16,828 --> 00:38:18,229
Caleb: Right behind?

1107
00:38:18,329 --> 00:38:20,765
Leisa, I got an order up
completed here.

1108
00:38:20,832 --> 00:38:22,000
Bar B11, alright?

1109
00:38:22,100 --> 00:38:24,502
Leisa: Yep, you got it.
Looks great, guys.

1110
00:38:25,703 --> 00:38:27,004
Coming through.

1111
00:38:27,138 --> 00:38:28,706
Jon: How we doing, guys?
- Excellent.

1112
00:38:28,807 --> 00:38:30,309
- We’re doing great, Jon.
- Ticket time is doing good.

1113
00:38:30,375 --> 00:38:31,910
- We’re rocking, aren’t we?
- Yes, sir. Yes, sir.

1114
00:38:32,010 --> 00:38:34,112
- Cool and calm back here, too.
- That’s right.

1115
00:38:34,212 --> 00:38:35,213
Jon: The way I like it.

1116
00:38:35,346 --> 00:38:37,849
Their training
really worked, and, hey,

1117
00:38:37,982 --> 00:38:39,317
Caleb’s a superstar
back here, man.

1118
00:38:39,417 --> 00:38:42,153
That looks beautiful.
Great job on that, Caleb.

1119
00:38:42,253 --> 00:38:44,355
Alright, I gotta ask,
what do you think?

1120
00:38:44,489 --> 00:38:46,124
Man 9: You know, the fresh
dough is a little lighter.

1121
00:38:46,224 --> 00:38:47,726
- It’s better.
Jon: Yeah. It is.

1122
00:38:47,826 --> 00:38:49,661
Jon: It’s more airy, isn’t it?
- Yes, it is.

1123
00:38:49,761 --> 00:38:52,397
Excellent. Glad you enjoyed it.
The tomatoes are from Italy.

1124
00:38:52,497 --> 00:38:54,399
The flour is from Italy, and
the cheese is from Italy.

1125
00:38:54,532 --> 00:38:56,000
- Oh. Wow.
- Yeah.

1126
00:38:56,100 --> 00:38:58,569
You eat enough of that, you’ll
start to have an Italian accent.

1127
00:38:58,703 --> 00:39:00,705
[laughing]

1128
00:39:00,805 --> 00:39:02,674
Enjoy.

1129
00:39:02,774 --> 00:39:05,377
Kira: You need another drink?
You want the same one?

1130
00:39:07,212 --> 00:39:09,181
<i>Kira: You know, coming into
this, I was really nervous,</i>

1131
00:39:09,247 --> 00:39:11,082
but now that we’re actually
here, I feel

1132
00:39:11,182 --> 00:39:13,051
so much better about it,
and I’m very excited.

1133
00:39:13,184 --> 00:39:14,919
<i>I wanted to be proud of,
</i><i>you know, working</i>

1134
00:39:15,019 --> 00:39:16,854
behind the bar,
but now I actually feel like,

1135
00:39:16,955 --> 00:39:19,524
yeah, this is where I work,
and I’m super proud to be here.

1136
00:39:19,591 --> 00:39:21,626
- How you doing? Yeah, how’s...
- Amazing. This is awesome.

1137
00:39:21,726 --> 00:39:23,061
- Station working well?
- It feels much better.

1138
00:39:23,194 --> 00:39:24,862
We’re not running into
each other all the time.

1139
00:39:24,963 --> 00:39:28,733
I just wanna say thank you, Jon,
so much for helping us out.

1140
00:39:28,833 --> 00:39:30,768
- Good job, Kira. Beautiful.
Kira: Thank you.

1141
00:39:30,902 --> 00:39:32,570
[cheering]

1142
00:39:32,670 --> 00:39:34,038
See, I found that groove.

1143
00:39:34,172 --> 00:39:36,908
Kira: I found that groove.
Tassia: Professional, girl.

1144
00:39:37,008 --> 00:39:39,377
We’re organized.
Bar is completely served.

1145
00:39:39,477 --> 00:39:42,380
Food is coming out.
Yeah, we’re rocking.

1146
00:39:42,447 --> 00:39:43,581
What a team.

1147
00:39:43,681 --> 00:39:45,449
Jon: I’ve gotta say,
I’m impressed.

1148
00:39:45,550 --> 00:39:47,352
Pizzas came out in minutes.

1149
00:39:47,452 --> 00:39:48,920
Bar is already served.

1150
00:39:49,020 --> 00:39:50,755
We almost
half served the patio.

1151
00:39:50,889 --> 00:39:54,092
This is an unbelievable
transformation from stress test.

1152
00:39:54,225 --> 00:39:56,260
The difference in,
in everything,

1153
00:39:56,361 --> 00:39:58,563
in the food,
is everything’s super fresh.

1154
00:39:58,663 --> 00:40:00,932
I feel great.
People are loving the food.

1155
00:40:01,065 --> 00:40:02,667
- The drinks are great.
- Thank you.

1156
00:40:02,767 --> 00:40:05,103
- This is so delicious.
Woman 2: It’s so tasty.

1157
00:40:05,203 --> 00:40:07,005
So good.

1158
00:40:07,105 --> 00:40:09,040
Yeah, I still have
a lot of work to do,

1159
00:40:09,107 --> 00:40:11,376
but this is a huge step
in the right direction.

1160
00:40:11,442 --> 00:40:13,311
This is a bar
that’s gonna make money

1161
00:40:13,411 --> 00:40:14,946
and get me back out of debt.

1162
00:40:15,046 --> 00:40:16,748
Enjoy.

1163
00:40:16,848 --> 00:40:19,918
Leisa’s a good person.
This town loves her.

1164
00:40:19,984 --> 00:40:22,620
<i>But she lost sight
of losing herself.</i>

1165
00:40:22,720 --> 00:40:25,656
Everybody, if you
don’t know, this is Leisa.

1166
00:40:25,790 --> 00:40:27,759
She owns this place.

1167
00:40:27,859 --> 00:40:31,296
So do me a favor.
It’s a small town. Come back.

1168
00:40:31,429 --> 00:40:33,398
Tell your friends.
Spread the word.

1169
00:40:33,498 --> 00:40:34,899
Let’s support her, okay?

1170
00:40:34,999 --> 00:40:36,901
Let’s make her successful.

1171
00:40:37,001 --> 00:40:39,003
- Thank you. Thank you.
- Okay.

1172
00:40:39,137 --> 00:40:40,605
Thanks, everybody. Goodnight.

1173
00:40:40,672 --> 00:40:42,674
<i>Jon: This bar was
three months from closing.</i>

1174
00:40:42,807 --> 00:40:44,175
She was about to lose her house.

1175
00:40:44,309 --> 00:40:46,745
Now, I think she’s
got her fire back.

1176
00:40:46,844 --> 00:40:49,413
<i>She’s engaged.
Clearly, she’s excited.</i>

1177
00:40:49,480 --> 00:40:51,649
<i>And hopefully,
she’s back on track.</i>

1178
00:40:51,749 --> 00:40:53,851
<i>’Cause she deserves it.</i>

1179
00:40:53,985 --> 00:40:56,988
[instrumental music]

1180
00:41:03,161 --> 00:41:04,663
<i>P.J.: Promotional
consideration provided by</i>

1181
00:41:04,762 --> 00:41:06,230
<i>Barproducts.com,
Partender, Sky Tab POS,</i>

1182
00:41:06,297 --> 00:41:07,999
<i>Crossroads Plumbing, Advanced
</i><i>Media Group,</i>

1183
00:41:08,099 --> 00:41:09,667
<i>PTS Promotions, Kitty Dare,
</i><i>Replications Unlimited,</i>

1184
00:41:09,767 --> 00:41:11,369
<i>Axe Signs+Wayfinding,
</i><i>A City Discount,</i>

1185
00:41:11,502 --> 00:41:13,938
<i>Orlando Foods, Eurodib,
Mister Agave Straws and ESRI.</i>

1186
00:41:39,030 --> 00:41:42,100
[production theme]

1187
00:41:42,200 --> 00:41:45,036
[production theme]