1 00:00:03,404 --> 00:00:05,372 No, I wouldn't... 2 00:00:05,405 --> 00:00:07,374 We'll find a different business. 3 00:00:08,742 --> 00:00:10,377 Male narrator: For over 30 years, 4 00:00:10,410 --> 00:00:12,413 Jon Taffer has traveled the country 5 00:00:12,446 --> 00:00:14,815 saving hundreds of bars from failure and ruin. 6 00:00:14,848 --> 00:00:16,417 [theme music] 7 00:00:16,450 --> 00:00:19,019 Jon: I started rescuing bars decades ago 8 00:00:19,052 --> 00:00:21,789 because they're part of the backbone of America. 9 00:00:21,822 --> 00:00:24,058 Let's go. And we're doing it. We're doing it. 10 00:00:24,091 --> 00:00:26,994 But as the industry continues to explode, 11 00:00:27,027 --> 00:00:32,433 the amount of failing bars is increasing at an alarming rate. 12 00:00:32,466 --> 00:00:34,969 When do I have you say "that's not going to work?" 13 00:00:35,002 --> 00:00:38,405 So I'm on a mission to save as many bars as possible 14 00:00:38,438 --> 00:00:41,675 and give worthy owners a second chance at success. 15 00:00:41,708 --> 00:00:43,844 I'm gaining more respect for you by the minute. 16 00:00:43,877 --> 00:00:46,880 Male narrator: Now Jon's headed to Houston, Texas 17 00:00:46,913 --> 00:00:50,484 to attempt to rescue Nico's Bar and Grill. 18 00:00:50,517 --> 00:00:52,953 We are determined to raise the bar 19 00:00:52,986 --> 00:00:54,588 and rise to the occasion. 20 00:00:54,621 --> 00:00:56,657 Male narrator: In 2007, Greg Lee, 21 00:00:56,690 --> 00:00:59,994 an investment banker, and his wife Emmy, a flight attendant, 22 00:01:00,027 --> 00:01:03,931 opened up Nico's Bar and Grill in Houston, Texas. 23 00:01:03,964 --> 00:01:05,499 We were looking for a business to buy 24 00:01:05,532 --> 00:01:06,834 when we first moved to Houston, 25 00:01:06,867 --> 00:01:09,637 and Greg's idea of buying a bar 26 00:01:09,670 --> 00:01:11,038 would be something people would drink 27 00:01:11,071 --> 00:01:12,840 in the good times and the bad times. 28 00:01:12,873 --> 00:01:15,509 Greg: I was in banking and finance for many years 29 00:01:15,542 --> 00:01:19,046 and I had done a bunch of capital raises for restaurants, 30 00:01:19,079 --> 00:01:21,982 so this just seemed like a really cool spot. 31 00:01:22,015 --> 00:01:25,753 I thought it was a great idea and we-- we bought it 32 00:01:25,786 --> 00:01:28,722 [chuckles] and then said, "Now what do we do?" 33 00:01:28,755 --> 00:01:31,759 Male narrator: Under their new ownership, Nico's Bar and Grill 34 00:01:31,792 --> 00:01:34,028 quickly became a success in the area. 35 00:01:34,061 --> 00:01:35,696 Man 1: Nico's has the best [bleep] pizza 36 00:01:35,729 --> 00:01:36,931 in Kingwood, hands down. 37 00:01:36,964 --> 00:01:39,667 Food is good, actually. [laughs] 38 00:01:39,700 --> 00:01:41,969 My vision for Nico's when we first moved here and bought it 39 00:01:42,002 --> 00:01:43,804 was I wanted live music 40 00:01:43,837 --> 00:01:46,640 and the fun place to go to that everybody wanted to go. 41 00:01:46,673 --> 00:01:49,410 Emmy and I came in. We spent a lot of time here, you know. 42 00:01:49,443 --> 00:01:51,645 It was slow when we bought it. We were able to build it up. 43 00:01:51,678 --> 00:01:53,147 You know, people were coming here 44 00:01:53,180 --> 00:01:55,616 all the time to have a good-- good time out. 45 00:01:55,649 --> 00:01:58,986 So I fooled myself into thinking I knew what I was doing. 46 00:01:59,019 --> 00:02:03,490 But it's just slowly been 47 00:02:03,523 --> 00:02:05,192 sliding down the cliff. 48 00:02:05,225 --> 00:02:07,061 Male narrator: As owners Greg and Emmy 49 00:02:07,094 --> 00:02:08,762 blame the slow business 50 00:02:08,795 --> 00:02:11,131 on factors outside of the bar. 51 00:02:11,164 --> 00:02:13,467 I mean, COVID was something that nobody could predict, 52 00:02:13,500 --> 00:02:15,603 but you know, that construction killed us. 53 00:02:15,636 --> 00:02:18,038 Greg: Texas put a divider in the middle of the main road 54 00:02:18,071 --> 00:02:21,141 in front of us, but because of the way that they blocked off 55 00:02:21,174 --> 00:02:23,877 the road, it was unsafe to drive on the road at night. 56 00:02:23,910 --> 00:02:26,547 And our night time business absolutely went away. 57 00:02:26,580 --> 00:02:28,882 Male narrator: And with their focus, turned to the external 58 00:02:28,915 --> 00:02:31,085 problems facing the bar, the couple 59 00:02:31,118 --> 00:02:34,221 began losing sight of the problems from within. 60 00:02:34,254 --> 00:02:37,558 Greg and Emmy, as owners can be a little difficult. 61 00:02:37,591 --> 00:02:40,961 They kind of lack a little bit of communication skills. 62 00:02:40,994 --> 00:02:43,230 Kayli: I don't truly feel like we have any guidance 63 00:02:43,263 --> 00:02:45,232 as them being managers. 64 00:02:45,265 --> 00:02:50,537 The 6 p.m. rule is contact them before 6 p.m.. 65 00:02:50,570 --> 00:02:52,873 Because after that they're yelling and screaming at you 66 00:02:52,906 --> 00:02:55,042 after having drinks. 67 00:02:55,075 --> 00:02:57,544 Greg: Sometimes when they push me to the limit, I bark. 68 00:02:57,577 --> 00:02:59,880 And I think Emmy even more so than me. 69 00:02:59,913 --> 00:03:01,148 Male narrator: Their lack of leadership 70 00:03:01,181 --> 00:03:03,284 has resulted in a rundown bar 71 00:03:03,317 --> 00:03:06,754 with untrained staff and bad equipment. 72 00:03:06,787 --> 00:03:08,122 Some things don't work correctly. 73 00:03:08,155 --> 00:03:09,957 Sometimes you don't have what you need. 74 00:03:09,990 --> 00:03:11,825 Stephanie: We definitely have people that come in 75 00:03:11,858 --> 00:03:13,727 and they ask for a cocktail menu, and I hate it 76 00:03:13,760 --> 00:03:15,562 when I have to tell them we don't have any. 77 00:03:15,595 --> 00:03:18,666 Emmy and Greg used to have, I think, a passion for this place, 78 00:03:18,699 --> 00:03:21,635 but after losing so much money, I think they lost that drive. 79 00:03:21,668 --> 00:03:23,537 Male narrator: As bills stack up, 80 00:03:23,570 --> 00:03:25,639 Greg and Emmy now find themselves 81 00:03:25,672 --> 00:03:27,641 $800,000 in debt 82 00:03:27,674 --> 00:03:29,977 and on the brink of disaster. 83 00:03:30,010 --> 00:03:31,779 We're always worried every day 84 00:03:31,812 --> 00:03:34,048 about how we're going to pay the next bill. 85 00:03:34,081 --> 00:03:35,983 We poured our life savings into this place. 86 00:03:36,016 --> 00:03:38,152 We had to borrow money from family members, 87 00:03:38,185 --> 00:03:41,154 mortgage our house. We have probably six months left... 88 00:03:42,322 --> 00:03:43,958 to keep Nico's open. 89 00:03:43,991 --> 00:03:45,259 Male narrator: So before they give up 90 00:03:45,292 --> 00:03:46,961 on their entrepreneurial dream 91 00:03:46,994 --> 00:03:48,729 to own their own business, 92 00:03:48,762 --> 00:03:51,665 Greg and Emmy have agreed to pull back the doors, 93 00:03:51,698 --> 00:03:54,802 bust open the books, and make a call for help 94 00:03:54,835 --> 00:03:56,469 to "Bar Rescue." 95 00:03:59,339 --> 00:04:03,644 [shatters] 96 00:04:03,677 --> 00:04:06,079 [instrumental music] 97 00:04:11,885 --> 00:04:13,854 - Hey, guys. - Jon. 98 00:04:13,887 --> 00:04:15,422 - How are ya? - Good. Good to see you, Tony. 99 00:04:15,455 --> 00:04:16,924 - Good to see you, Nick. - Nice to see you. 100 00:04:16,957 --> 00:04:18,993 Welcome to Kingwood, Texas. 101 00:04:19,026 --> 00:04:21,695 Nico's owned by two owners. 102 00:04:21,728 --> 00:04:23,864 Husband and wife, been married for 25 years. 103 00:04:23,897 --> 00:04:27,301 So there's Greg, our owner, there's Emmy, his wife. 104 00:04:27,334 --> 00:04:30,104 Y'all can make all the money on the craw fish, I don't care. 105 00:04:30,137 --> 00:04:31,372 We'll make money on the beer. 106 00:04:31,405 --> 00:04:33,874 She wanted to own an upscale place. 107 00:04:33,907 --> 00:04:36,243 Jon: So they bought this pizza operation. 108 00:04:36,276 --> 00:04:38,279 - Is this upscale, Tony? - Not at all. 109 00:04:38,312 --> 00:04:41,982 Male narrator: For the kitchen, Jon brings in Tony Gemignani, 110 00:04:42,015 --> 00:04:44,818 a 13 time world pizza champion 111 00:04:44,851 --> 00:04:48,188 and master instructor at the International School of Pizza. 112 00:04:48,221 --> 00:04:52,026 Now they're $800,000 in debt. What are they doing? 113 00:04:52,059 --> 00:04:54,395 Drinking, probably wine out of a box, 114 00:04:54,428 --> 00:04:57,097 and it looks like a 12 ounce curl with a koozie around it. 115 00:04:57,130 --> 00:04:59,867 Male narrator: For the bar, Jon brings in Nick Ortega, 116 00:04:59,900 --> 00:05:01,869 With over 20 years of experience 117 00:05:01,902 --> 00:05:03,737 in the food and beverage industry, 118 00:05:03,770 --> 00:05:06,173 Nick consults for some of the largest spirit brands 119 00:05:06,206 --> 00:05:09,076 in the country, designing drinks for theme parks 120 00:05:09,109 --> 00:05:11,345 and nationwide chain restaurants, 121 00:05:11,378 --> 00:05:15,783 all with an acute awareness of efficiency and creativity. 122 00:05:15,816 --> 00:05:17,718 There is Stephanie, a bartender. 123 00:05:17,751 --> 00:05:21,021 Liquors, whiskey, vodka. 124 00:05:21,054 --> 00:05:23,424 And Desiré, the other bartender. 125 00:05:23,457 --> 00:05:25,092 So, did you want another drink? 126 00:05:25,125 --> 00:05:27,161 Woman 1: I wanna try a Tom Collins as well. 127 00:05:27,194 --> 00:05:29,696 There's George in the kitchen. He's our cook. 128 00:05:30,197 --> 00:05:31,865 Six. 129 00:05:31,898 --> 00:05:33,734 He's beaten it up as much as you can. 130 00:05:33,767 --> 00:05:35,803 You can just tell it's under hydrated. It's frozen. 131 00:05:35,836 --> 00:05:37,338 It's depressing. 132 00:05:37,371 --> 00:05:39,940 Nick: Oh, there we go. - He's now on his second beer. 133 00:05:39,973 --> 00:05:41,909 Nick: They haven't gone over to talk to any guests. 134 00:05:41,942 --> 00:05:44,878 Jon: So, this guy is going down the tubes right now. 135 00:05:44,911 --> 00:05:48,148 And he's sitting there drinking and texting. Look at that man. 136 00:05:48,181 --> 00:05:50,184 Nick: Just crushed. He just crushed that shot. 137 00:05:50,217 --> 00:05:52,052 This is not a rookie when it comes to shots. 138 00:05:52,085 --> 00:05:53,254 Nick: No. 139 00:05:53,287 --> 00:05:54,321 Hey, how do you make Tom Collins? 140 00:05:54,354 --> 00:05:56,323 Stephanie: Hold on one second. 141 00:05:56,356 --> 00:05:58,225 I've never trained on this stuff. 142 00:05:58,258 --> 00:05:59,893 [tense music] 143 00:05:59,926 --> 00:06:02,062 Nick: She's looking it up. 144 00:06:02,095 --> 00:06:03,564 - She's looking it up. - She's looking it up. 145 00:06:03,597 --> 00:06:07,067 Stephanie: "Jam, lemon juice, simple syrup." 146 00:06:07,100 --> 00:06:08,235 Desiré: We don't even have lemon juice. 147 00:06:08,268 --> 00:06:09,803 There's no training, 148 00:06:09,836 --> 00:06:11,472 no quality. Here's what I want to do. 149 00:06:11,505 --> 00:06:13,874 I want all of us to go in. Let's order some pizza. 150 00:06:13,907 --> 00:06:15,843 Let's order some drinks and let's see what they got. 151 00:06:15,876 --> 00:06:17,378 - Let's do this. - Let's go, guys. 152 00:06:17,411 --> 00:06:19,346 [intense music] 153 00:06:21,281 --> 00:06:23,317 Male narrator: Jon and his experts enters Nico's, 154 00:06:23,350 --> 00:06:25,552 a 2700 square foot space 155 00:06:25,585 --> 00:06:28,389 with a large soffit covering a central bar, 156 00:06:28,422 --> 00:06:30,491 a worn out and unused stage 157 00:06:30,524 --> 00:06:34,361 and a small kitchen housing on top of the line pizza oven. 158 00:06:34,394 --> 00:06:36,096 Why don't you guys grab a seat? 159 00:06:36,129 --> 00:06:38,799 - I'm going to go talk to Greg. - It's-- it's not like-- 160 00:06:38,832 --> 00:06:40,367 Female 1: He's here, he's here, he's here. 161 00:06:43,003 --> 00:06:44,271 - Greg? - Yes. 162 00:06:44,304 --> 00:06:46,040 - How are you, sir? - Hi. How are you? 163 00:06:46,073 --> 00:06:47,441 - Pleasure meeting you. - Greg, where's your wife? 164 00:06:47,474 --> 00:06:48,509 She's right over here in the corner. 165 00:06:48,542 --> 00:06:50,244 - Oh, okay. - I'm Stephanie. 166 00:06:50,277 --> 00:06:52,146 - Welcome to Nico's. - Thank you very much. 167 00:06:52,179 --> 00:06:53,380 Here's our menu. 168 00:06:53,413 --> 00:06:55,082 So I want to, I want to understand... 169 00:06:55,115 --> 00:06:57,518 - Mortgage business? You were. - Yes. 170 00:06:57,551 --> 00:06:59,086 - You were a flight attendant? - I am. 171 00:06:59,119 --> 00:07:00,588 - Came down here to Texas? Greg: Yes. 172 00:07:00,621 --> 00:07:02,389 - Where your family is? Emmy: Correct. 173 00:07:02,422 --> 00:07:04,058 - And bought this bar? - Yes. 174 00:07:04,091 --> 00:07:05,893 - Correct. - Here it is 14 years later. 175 00:07:05,926 --> 00:07:07,194 I understand you wanted 176 00:07:07,227 --> 00:07:08,862 a beautiful, upscale kind of place. 177 00:07:08,895 --> 00:07:10,998 - I do. - Is this it? 178 00:07:11,031 --> 00:07:12,333 No. 179 00:07:12,366 --> 00:07:15,369 Is there cocktails on here, in the back? 180 00:07:15,402 --> 00:07:17,538 Unfortunately, no, there's not. 181 00:07:17,571 --> 00:07:19,373 - No list? - No cocktail menu. 182 00:07:19,406 --> 00:07:21,442 Uh, you know what? Then let's riff. 183 00:07:21,475 --> 00:07:23,210 Let's, uh, for my friend, I'm going to order for you. 184 00:07:23,243 --> 00:07:24,445 - Alright? Tony: Go ahead. 185 00:07:24,478 --> 00:07:25,479 You're drinking an old fashioned. 186 00:07:25,512 --> 00:07:26,580 Let's do a margarita. 187 00:07:26,613 --> 00:07:27,615 Do a Tom Collins. 188 00:07:27,648 --> 00:07:28,849 And for funsies, what's your 189 00:07:28,882 --> 00:07:31,018 favorite drink to make? 190 00:07:31,051 --> 00:07:33,454 Long Island, did you say? Long Island it is. 191 00:07:33,487 --> 00:07:35,923 And then, uh, for our friend Jon over there. 192 00:07:35,956 --> 00:07:36,957 Let's do a Godfather. 193 00:07:36,990 --> 00:07:38,425 Get a margarita and a meatza. 194 00:07:38,458 --> 00:07:40,127 When things are tough what do you do? 195 00:07:40,160 --> 00:07:41,495 - You got to dig in. - Yes. 196 00:07:41,528 --> 00:07:43,197 - You got to work harder, right? - Yes. 197 00:07:43,230 --> 00:07:45,366 - You got to find solutions. - Yes. 198 00:07:45,399 --> 00:07:49,069 Why are you sitting on your ass taking shots? 199 00:07:49,102 --> 00:07:51,272 You're sitting next to him drinking. 200 00:07:51,305 --> 00:07:54,041 Is there any chance, any 201 00:07:54,074 --> 00:07:55,409 that you're going to save this bar 202 00:07:55,442 --> 00:07:58,112 sitting here on your ass drinking? 203 00:07:58,145 --> 00:07:59,914 Is there any chance?! 204 00:07:59,947 --> 00:08:01,982 - No. - Zero. 205 00:08:02,015 --> 00:08:04,018 - Correct. - So what do we do? 206 00:08:04,051 --> 00:08:05,486 We have to turn it around. 207 00:08:05,519 --> 00:08:08,055 My friend's sitting over there. Wave, Tony. 208 00:08:08,088 --> 00:08:09,924 Jon: We're going to sit. I'm going to have some pizza. 209 00:08:09,957 --> 00:08:11,659 We're going to have some drinks and we're going to tell you 210 00:08:11,692 --> 00:08:13,027 what we think when we're done. 211 00:08:13,060 --> 00:08:14,428 You have one drink 212 00:08:14,461 --> 00:08:15,930 while I'm in this building, 213 00:08:15,963 --> 00:08:18,132 either of you, I walk out. 214 00:08:18,165 --> 00:08:19,667 Yes, sir. 215 00:08:19,700 --> 00:08:21,368 I'd be careful about putting your arms down on this. 216 00:08:21,401 --> 00:08:23,938 It's pretty sticky. And it's so wobbly. 217 00:08:23,971 --> 00:08:25,239 - Greg. - Yeah. 218 00:08:25,272 --> 00:08:28,242 - Nasty. - How does this feel to you? 219 00:08:28,275 --> 00:08:29,543 Jon: It's dirty. It's sticky. 220 00:08:29,576 --> 00:08:30,911 Greg, this table, look at this 221 00:08:30,944 --> 00:08:32,413 table is wobbling. 222 00:08:32,446 --> 00:08:35,249 Have you ever walked around and checked your tables? 223 00:08:35,282 --> 00:08:37,551 Have you looked at your bar stools and checked your tables? 224 00:08:37,584 --> 00:08:39,353 They're all ste... Do you walk around? 225 00:08:39,386 --> 00:08:42,256 Do you inspect your business? Do you look at things? 226 00:08:42,289 --> 00:08:44,191 Do you see if there's anything on the floor? 227 00:08:44,224 --> 00:08:45,593 Do you straighten the picture? 228 00:08:45,626 --> 00:08:47,928 Greg, do you do anything? 229 00:08:47,961 --> 00:08:49,229 Anything? 230 00:08:49,262 --> 00:08:50,263 [tense music] 231 00:08:52,666 --> 00:08:54,201 Apparently not enough. 232 00:08:54,234 --> 00:08:56,337 You put your family's money 233 00:08:56,370 --> 00:08:58,539 and future on the line, 234 00:08:58,572 --> 00:09:00,541 and this is what you did. 235 00:09:00,574 --> 00:09:02,176 - We're going to eat. - Okay. 236 00:09:02,209 --> 00:09:04,411 [tense music] 237 00:09:06,280 --> 00:09:10,517 How can they reach the models up in this area? 238 00:09:10,550 --> 00:09:13,287 This huge soffit over this bar. 239 00:09:13,320 --> 00:09:15,122 - It destroys the room. - Absolutely. 240 00:09:15,155 --> 00:09:16,523 I think you should go back there and tell me what you think. 241 00:09:16,556 --> 00:09:17,524 Nick: Yeah. 242 00:09:18,759 --> 00:09:20,060 [tense music] 243 00:09:20,093 --> 00:09:21,428 - Hi. - Hi. 244 00:09:21,461 --> 00:09:22,730 Guys, are they cooking that pizza in there? 245 00:09:22,763 --> 00:09:25,432 - Can you see? - I'll go check it out. 246 00:09:25,465 --> 00:09:26,734 I'm assuming that's our Tom Collins. 247 00:09:26,767 --> 00:09:28,302 -Yeah? Stephanie: Yes. 248 00:09:28,335 --> 00:09:30,571 What's the last part of the drink name on that? 249 00:09:30,604 --> 00:09:32,406 - Tom what? - Collins. 250 00:09:32,439 --> 00:09:34,141 So what should it be served in? 251 00:09:34,174 --> 00:09:36,176 Stephanie: A tall glass. - A tall Collins glass, right? 252 00:09:36,209 --> 00:09:37,444 - Yes. - Pleasure. 253 00:09:37,477 --> 00:09:39,480 - How are ya? -Good. Good pleasure. 254 00:09:39,513 --> 00:09:41,415 -You're making those pizzas? -No, just cleaning up. 255 00:09:41,448 --> 00:09:44,118 Doing my normal cleanup after a little push. 256 00:09:44,151 --> 00:09:47,388 -Did you get our pizza order in? -I got... 257 00:09:47,421 --> 00:09:49,390 I'm pretty sure. What was the name under the ticket? 258 00:09:49,423 --> 00:09:51,425 Tony: Should be a margarita and a meatza. 259 00:09:51,458 --> 00:09:52,760 Well, let's see what this just happened. 260 00:09:52,793 --> 00:09:54,628 Tony: Did she forget to ring it in? 261 00:09:54,661 --> 00:09:56,263 That would be it right there. 262 00:09:56,296 --> 00:09:58,198 I'm assuming that's our simple syrup. 263 00:09:58,231 --> 00:09:59,767 - Yes. - In a water pitcher? 264 00:09:59,800 --> 00:10:00,967 Yeah. 265 00:10:02,035 --> 00:10:03,370 It's fun. 266 00:10:03,403 --> 00:10:05,072 - Frozen dough? George: Frozen dough. 267 00:10:05,105 --> 00:10:07,241 It's the only way I can keep it fresh as possible. 268 00:10:07,274 --> 00:10:10,077 Um, I don't have room for still frozen. 269 00:10:10,110 --> 00:10:11,645 Oh, yeah, I just pulled it out as soon as I got in. 270 00:10:11,678 --> 00:10:13,414 It's hard to dictate on how much, 271 00:10:13,447 --> 00:10:15,149 how much I'm going to sell, I don't know. 272 00:10:15,182 --> 00:10:16,984 I've been trying to keep records myself, 273 00:10:17,017 --> 00:10:18,352 uh, trying to figure it out, 274 00:10:18,385 --> 00:10:20,688 but it's impossible to right now to... 275 00:10:20,721 --> 00:10:23,090 No help from the owner? Nothing? 276 00:10:23,123 --> 00:10:24,725 - No. - So you're making a meatza? 277 00:10:24,758 --> 00:10:26,327 - Yes, sir. Tony: Tell me about this. 278 00:10:26,360 --> 00:10:27,761 Is that precooked sausage? 279 00:10:27,794 --> 00:10:30,064 That is precooked sausage. We pre cook it here. 280 00:10:30,097 --> 00:10:31,098 - Pre cook it. - Yes. 281 00:10:31,131 --> 00:10:32,199 Which obviously, that definitely 282 00:10:32,232 --> 00:10:33,233 got overcooked. 283 00:10:33,266 --> 00:10:34,235 Tony: Yeah, it did. 284 00:10:34,268 --> 00:10:35,569 Alright. man. 285 00:10:35,602 --> 00:10:37,270 Thank you very much. Appreciate you. 286 00:10:38,605 --> 00:10:40,541 She didn't file our-- our pizzas. 287 00:10:40,574 --> 00:10:43,611 She dropped our cocktails. I got back there. 288 00:10:43,644 --> 00:10:46,247 She forgot about our order and then fired our pizzas. 289 00:10:46,280 --> 00:10:47,414 So he's making it now. 290 00:10:47,447 --> 00:10:48,582 She never put the pizza order in. 291 00:10:48,615 --> 00:10:50,017 Tony: Yeah. 292 00:10:50,050 --> 00:10:52,385 [tense music] 293 00:10:54,288 --> 00:10:57,725 And it should be rum, vodka, triple sec gin. Right? 294 00:10:57,758 --> 00:10:59,560 So the first thing we grabbed 295 00:10:59,593 --> 00:11:03,063 was scotch and bourbon for our Long Island. 296 00:11:03,096 --> 00:11:05,165 Stephanie, who taught you to tend bar? 297 00:11:05,198 --> 00:11:06,533 Did anybody train you here? 298 00:11:06,566 --> 00:11:08,035 - No. - No? 299 00:11:08,068 --> 00:11:09,703 Jon: So you just came here, started working? 300 00:11:09,736 --> 00:11:12,740 Desiré, did anybody train you when you started working here? 301 00:11:12,773 --> 00:11:15,342 - Uh, a little bit. - What's a little bit? 302 00:11:15,375 --> 00:11:17,378 - How to use the cash register? - Yes. 303 00:11:17,411 --> 00:11:19,079 If I asked you both to make me a margarita, 304 00:11:19,112 --> 00:11:20,147 would it be the same drink? 305 00:11:20,180 --> 00:11:21,715 Depends, I mean, I feel like 306 00:11:21,748 --> 00:11:22,750 everybody here kind of has their 307 00:11:22,783 --> 00:11:23,784 different ways of making it. 308 00:11:23,817 --> 00:11:25,185 Right, right. Greg. 309 00:11:25,218 --> 00:11:26,520 Should everybody make a drink differently 310 00:11:26,553 --> 00:11:27,688 or should they all make it the same? 311 00:11:27,721 --> 00:11:29,256 They should all make it the same. 312 00:11:29,289 --> 00:11:30,491 How come they don't? How come they were 313 00:11:30,524 --> 00:11:32,326 never trained to make even margarita? 314 00:11:32,359 --> 00:11:34,161 Number one drink in America. 315 00:11:34,194 --> 00:11:36,697 You think you could make that one drink the same, right, guys? 316 00:11:36,730 --> 00:11:38,666 It's not your fault that you weren't trained. 317 00:11:38,699 --> 00:11:41,135 But the fact of the matter is, because you are untrained, 318 00:11:41,168 --> 00:11:44,471 you're embarrassed right now, and that's your fault. 319 00:11:44,504 --> 00:11:46,707 How dare you embarrass your employees 320 00:11:46,740 --> 00:11:49,310 putting them in a situation like this? 321 00:11:49,343 --> 00:11:52,046 Ah. Let's go bring the drinks over, please. 322 00:11:52,079 --> 00:11:54,214 -Yeah. -And don't put your hands... 323 00:11:56,183 --> 00:11:58,385 So what do you think, guys? Who wants to sit on this stool? 324 00:12:00,287 --> 00:12:02,523 Now, if this was your business 325 00:12:02,556 --> 00:12:04,458 and you had all of these stools, 326 00:12:04,491 --> 00:12:06,393 wouldn't you throw this one away? 327 00:12:06,426 --> 00:12:08,462 Would you leave it out for your customers 328 00:12:08,495 --> 00:12:11,732 when you could just put it away and put another stool here? 329 00:12:11,765 --> 00:12:15,135 No. But you see, when you're sitting on your ass over there, 330 00:12:15,168 --> 00:12:17,504 you don't see this, do you? 331 00:12:17,537 --> 00:12:18,672 [clatters] 332 00:12:18,705 --> 00:12:21,074 [intense music] 333 00:12:24,111 --> 00:12:26,380 [shatter] 334 00:12:26,413 --> 00:12:28,649 When you're sitting on your ass over there, 335 00:12:28,682 --> 00:12:30,617 you don't see this, do you? 336 00:12:31,418 --> 00:12:33,287 [clatters] 337 00:12:33,320 --> 00:12:35,122 Jon: Bring the drinks over, please. 338 00:12:35,155 --> 00:12:38,792 This is going to be watered down. But this old fashioned. 339 00:12:38,825 --> 00:12:40,661 - I see Long Island. - Long Island. 340 00:12:40,694 --> 00:12:43,864 This is our Long Island with Scotch, bourbon, vodka, 341 00:12:43,897 --> 00:12:45,165 maybe triple sec tequila. 342 00:12:45,198 --> 00:12:47,201 I didn't see the-- the fourth bottle. 343 00:12:47,234 --> 00:12:49,370 Godfather. Tom Collins. 344 00:12:49,403 --> 00:12:50,971 - And which is this one? - Margarita. 345 00:12:51,004 --> 00:12:52,072 - Margarita. - Margarita. Okay, thank you. 346 00:12:52,105 --> 00:12:54,141 You're welcome. 347 00:12:54,174 --> 00:12:55,409 It wasn't shaken. 348 00:12:55,442 --> 00:12:58,145 [instrumental music] 349 00:12:58,178 --> 00:13:00,414 It's overly sweet. It's not balanced. 350 00:13:00,447 --> 00:13:02,016 Nick: Let's try the Tom Collins. 351 00:13:02,049 --> 00:13:03,317 I mean, it looks like, 352 00:13:03,350 --> 00:13:05,352 it looks like a gin and 7up. 353 00:13:05,385 --> 00:13:07,221 Of course, you can see there's no lemon juice in there. 354 00:13:07,254 --> 00:13:09,423 Awful. No, thank you. 355 00:13:09,456 --> 00:13:11,759 Where's our cherry and orange on an old fashioned? 356 00:13:11,792 --> 00:13:12,993 Where's our pizza? 357 00:13:13,026 --> 00:13:14,094 How long should've taken out of it? 358 00:13:14,127 --> 00:13:15,963 - Three minutes. Right? - Yep. 359 00:13:15,996 --> 00:13:17,731 Half hour. 360 00:13:17,764 --> 00:13:19,933 Greg, the pizzas normally take a half hour? 361 00:13:21,468 --> 00:13:23,938 No, no, just drop it right in the middle. 362 00:13:23,971 --> 00:13:28,709 So this sausage was so was so, was so overcooked. 363 00:13:28,742 --> 00:13:32,413 So it's flavorless, frozen dough. It has no flavor. 364 00:13:32,446 --> 00:13:35,149 Look at this sauce. It's-- it's an orange sauce. 365 00:13:35,182 --> 00:13:37,484 It's a combination of salsa and pizza sauce. 366 00:13:37,517 --> 00:13:39,453 What do you think? 367 00:13:39,486 --> 00:13:41,956 Greg, come on over for a minute here. I'm not messing around. 368 00:13:41,989 --> 00:13:43,891 Tony G is not only my dear friend, 369 00:13:43,924 --> 00:13:45,993 he's the world pizza champion. For how many years in a row now? 370 00:13:46,026 --> 00:13:47,461 Tony: Thirteen times. 371 00:13:47,494 --> 00:13:48,796 - Thirteen in a row. - Oh, wow, congratulations. 372 00:13:48,829 --> 00:13:50,731 He is the best in the world. 373 00:13:50,764 --> 00:13:53,434 I got my A-Team with you. So when you say, how is it? 374 00:13:53,467 --> 00:13:55,302 - It's terrible. - Okay. 375 00:13:55,335 --> 00:13:56,904 Frozen dough in the back. 376 00:13:56,937 --> 00:13:59,139 Sausage. Look at this sausage real quick. 377 00:13:59,172 --> 00:14:00,975 Look at it. It's-- it's like dog food. 378 00:14:01,008 --> 00:14:02,776 Emmy: Right? Jon: Then these drinks. 379 00:14:02,809 --> 00:14:05,246 Nobody is properly trained in this place. 380 00:14:05,279 --> 00:14:07,982 They're putting Scotch in a Long Island iced tea. 381 00:14:08,015 --> 00:14:10,050 This has no mix in it at all. It's strictly drink. 382 00:14:10,083 --> 00:14:12,786 The margarita is awful. The fact of the matter is, 383 00:14:12,819 --> 00:14:14,989 if we don't change your ingredients and your training 384 00:14:15,022 --> 00:14:17,091 you're going to fail but let me tell you what bothers me. 385 00:14:17,124 --> 00:14:19,994 They think you're a drunken fool, both of you. 386 00:14:20,027 --> 00:14:22,396 So they're going to work hard for you? 387 00:14:22,429 --> 00:14:24,298 No. Are they going to fight for your money? 388 00:14:24,331 --> 00:14:26,267 No, because you're not. 389 00:14:26,300 --> 00:14:27,968 You better think about that. I'll see you tomorrow. 390 00:14:28,001 --> 00:14:29,436 Let's get out of here, guys, this place sucks. 391 00:14:29,469 --> 00:14:32,005 [tense music] 392 00:14:33,407 --> 00:14:35,943 I got a wake up call. 393 00:14:35,976 --> 00:14:38,212 I need to do things better around this bar. 394 00:14:38,245 --> 00:14:39,880 I need to set a better example. 395 00:14:39,913 --> 00:14:42,416 I need to train my staff. 396 00:14:42,449 --> 00:14:45,352 I need to figure out a way to make it more professional. 397 00:14:50,424 --> 00:14:52,926 [instrumental music] 398 00:15:01,301 --> 00:15:03,504 Jon: Last night got heated, and it should. 399 00:15:03,537 --> 00:15:05,606 I had to give Greg a wake up. 400 00:15:05,639 --> 00:15:08,042 He needs to understand he's going down the tubes 401 00:15:08,075 --> 00:15:10,110 because of his own actions. 402 00:15:10,143 --> 00:15:11,245 - Hi. - Hi. 403 00:15:11,278 --> 00:15:12,846 - Hi. - How's it going? 404 00:15:12,879 --> 00:15:15,282 Greg, I need to confront him with the reality 405 00:15:15,315 --> 00:15:17,351 that he's failing because of him. 406 00:15:17,384 --> 00:15:19,153 So I want to share something with you. 407 00:15:19,186 --> 00:15:21,455 I'm here for four days. 408 00:15:21,488 --> 00:15:23,390 Alright? Your future is on the line. 409 00:15:23,423 --> 00:15:24,892 Yes, sir. 410 00:15:24,925 --> 00:15:27,094 Talk to me, Steph. Why are we failing? 411 00:15:27,127 --> 00:15:29,163 I feel like we have minimized staff 412 00:15:29,196 --> 00:15:32,232 with maximum responsibility. 413 00:15:32,265 --> 00:15:34,935 We don't get to just come bar tend. We have to bar tend. 414 00:15:34,968 --> 00:15:36,937 We have to do janitorial duties. 415 00:15:36,970 --> 00:15:39,473 We have to bar back. We have to take inventory. 416 00:15:39,506 --> 00:15:43,277 And I think it-- it makes it hard to be 417 00:15:43,310 --> 00:15:45,045 successful at any one thing 418 00:15:45,078 --> 00:15:47,381 when you're trying to do so much at once. 419 00:15:47,414 --> 00:15:49,850 So we're not organized in a way that, 420 00:15:49,883 --> 00:15:51,852 that-- that allows you to be productive. 421 00:15:51,885 --> 00:15:53,587 - Yes, sir. - Okay. 422 00:15:53,620 --> 00:15:56,857 George, why do you think we're failing, from your perception? 423 00:15:56,890 --> 00:15:58,993 Uh, from my ex-military background, organization 424 00:15:59,026 --> 00:16:01,362 and also lack of management and accountability. 425 00:16:01,395 --> 00:16:03,364 You have to have somebody managing the place 426 00:16:03,397 --> 00:16:05,532 and holding the staff accountable. 427 00:16:05,565 --> 00:16:08,168 - We don't have that. Jon: Okay. 428 00:16:08,201 --> 00:16:09,937 That's a good observation. You agree? 429 00:16:09,970 --> 00:16:11,405 - Got that, Greg? - Yeah. Yes, sir. 430 00:16:11,438 --> 00:16:13,507 Greg, what do you think the three most important 431 00:16:13,540 --> 00:16:16,176 things to running a successful restaurant are? 432 00:16:16,209 --> 00:16:18,012 I think you're going to have great service. 433 00:16:18,045 --> 00:16:20,080 You've got to have a great product 434 00:16:20,113 --> 00:16:22,683 and, you know, something to get people in the door. 435 00:16:22,716 --> 00:16:25,352 Okay, so let me say four, a good environment. 436 00:16:25,385 --> 00:16:27,087 - Yes. - This place a shithole, right? 437 00:16:27,120 --> 00:16:28,222 - Mhm. Emmy: Mm-hmm. 438 00:16:28,255 --> 00:16:29,423 Jon: Good service. 439 00:16:29,456 --> 00:16:30,925 You're running back and forth. 440 00:16:30,958 --> 00:16:32,026 I'm waiting for a table. 441 00:16:32,059 --> 00:16:33,227 You-- you're either not going to 442 00:16:33,260 --> 00:16:34,361 take care of the customer at the bar. 443 00:16:34,394 --> 00:16:35,396 You're not going to take care of 444 00:16:35,429 --> 00:16:36,430 the customer at the table. 445 00:16:36,463 --> 00:16:37,665 Either way we lose, right? 446 00:16:37,698 --> 00:16:39,366 - Yeah. - Service isn't happening. 447 00:16:39,399 --> 00:16:41,201 Jon: Product quality. Could our pizza be better? 448 00:16:41,234 --> 00:16:42,403 Hell, yeah, it could. Absolutely. 449 00:16:42,436 --> 00:16:43,537 - Could be a lot better. - A lot better. 450 00:16:43,570 --> 00:16:45,239 - Yeah. - We got quality issues. 451 00:16:45,272 --> 00:16:47,608 And then the fourth one is consistency. 452 00:16:47,641 --> 00:16:50,544 You all would make the same drink differently. 453 00:16:50,577 --> 00:16:53,080 So all four we're failing on. 454 00:16:53,113 --> 00:16:57,051 What bothers me is you knew what those things were, 455 00:16:57,084 --> 00:16:59,053 but you did nothing about it. 456 00:16:59,086 --> 00:17:01,355 That's why I worry, 457 00:17:01,388 --> 00:17:03,090 because I don't think you're ignorant. 458 00:17:03,123 --> 00:17:04,458 I think you're smart. 459 00:17:04,491 --> 00:17:06,493 And I think you know about those four things. 460 00:17:06,526 --> 00:17:08,128 - Don't you? - I do. 461 00:17:08,161 --> 00:17:11,165 Next. Why is there this thing in this building 462 00:17:11,198 --> 00:17:14,034 that none of you want to talk to them after 6 o'clock at night? 463 00:17:15,035 --> 00:17:16,002 So... 464 00:17:17,271 --> 00:17:18,973 during the day, in the morning, 465 00:17:19,006 --> 00:17:20,574 you know, you're going to pretty much get 466 00:17:20,607 --> 00:17:23,143 what you would expect from a boss or an owner. 467 00:17:23,176 --> 00:17:25,379 But in the evenings, 468 00:17:25,412 --> 00:17:28,282 you know, y'all with lives, jobs, stress, 469 00:17:28,315 --> 00:17:30,551 kids and everything else, sometimes... 470 00:17:30,584 --> 00:17:34,121 you never really know what... you're going to get. 471 00:17:34,154 --> 00:17:36,223 Like it's usually the evenings is when... 472 00:17:36,256 --> 00:17:38,592 if anybody was going to get chewed out, 473 00:17:38,625 --> 00:17:40,294 that's-- that's when it happens. 474 00:17:40,327 --> 00:17:43,430 So we're kind of all try to not bother y'all. 475 00:17:43,463 --> 00:17:45,599 And it's hard to feel, you know... 476 00:17:46,667 --> 00:17:48,468 scared or intimidated. 477 00:17:50,570 --> 00:17:53,407 So why was that an emotional moment there for you? 478 00:17:53,440 --> 00:17:54,608 Jon: What are you feeling? 479 00:17:54,641 --> 00:17:56,377 Because they need to understand this. 480 00:17:56,410 --> 00:17:59,013 If they want to manage people successfully, 481 00:17:59,046 --> 00:18:01,448 they need to understand what you're feeling. Tell them. 482 00:18:03,550 --> 00:18:05,352 [cries] 483 00:18:05,385 --> 00:18:07,254 - Oh. - It's okay. 484 00:18:07,287 --> 00:18:09,323 They need to hear this. 485 00:18:09,356 --> 00:18:13,394 I've known you all a long time. I love you guys. 486 00:18:13,427 --> 00:18:16,163 And I just, I remember when things were different. 487 00:18:16,196 --> 00:18:19,233 And it's frustrating to not be able to get y'all to understand 488 00:18:19,266 --> 00:18:22,135 like that, this could be so much more than it is. 489 00:18:23,770 --> 00:18:25,573 Jon: So understand that your reactions aren't 490 00:18:25,606 --> 00:18:28,542 just impacting your family, you're hurting them. 491 00:18:28,575 --> 00:18:30,477 Jon: You get that. - I understood. 492 00:18:30,510 --> 00:18:32,646 You don't strike me as the kind of guy who wants to hurt them. 493 00:18:32,679 --> 00:18:34,148 No. Definitely not. 494 00:18:34,181 --> 00:18:35,715 So what do you want to say to them? 495 00:18:38,585 --> 00:18:39,686 I'm sorry. 496 00:18:40,520 --> 00:18:42,356 Sorry. 497 00:18:42,389 --> 00:18:44,491 So you're accepting that there's a responsibility here 498 00:18:44,524 --> 00:18:46,327 greater than just yourself and Emmy? 499 00:18:46,360 --> 00:18:48,361 Yes, sir. I do accept it. 500 00:18:49,262 --> 00:18:50,731 It is. 501 00:18:50,764 --> 00:18:51,832 You've got to come through for them now, Greg. 502 00:18:51,865 --> 00:18:53,400 I will. 503 00:18:53,433 --> 00:18:54,635 Hearing that, it definitely hurts. 504 00:18:54,668 --> 00:18:56,370 It's just been so challenging 505 00:18:56,403 --> 00:18:58,072 with everything that's going on, 506 00:18:58,105 --> 00:19:00,541 to really listen to them and be there when they need us. 507 00:19:00,574 --> 00:19:05,246 Jon: Okay. So I ask one question for you and this is a big one. 508 00:19:05,279 --> 00:19:07,381 Why did you enable his failure? 509 00:19:07,414 --> 00:19:09,416 [tense music] 510 00:19:09,449 --> 00:19:11,585 You sit at that bar drinking with him. 511 00:19:11,618 --> 00:19:14,121 You're his enabler of failure. 512 00:19:14,154 --> 00:19:16,490 - Mm-hmm. - Why? 513 00:19:16,523 --> 00:19:19,560 I am just burnt out. We've owned it for almost 15 years. 514 00:19:19,593 --> 00:19:21,495 Do you understand that you're as guilty as he is? 515 00:19:21,528 --> 00:19:22,529 I sure am. 516 00:19:22,562 --> 00:19:23,564 Jon: You're sitting next to him 517 00:19:23,597 --> 00:19:24,732 drinking that wine, right? 518 00:19:24,765 --> 00:19:26,567 You guys are enabling each other. 519 00:19:26,600 --> 00:19:27,868 You're not saying to him, 520 00:19:27,901 --> 00:19:29,203 "Greg, the place is dirty, 521 00:19:29,236 --> 00:19:30,304 go do something about it." 522 00:19:30,337 --> 00:19:31,839 And you're not saying to her, 523 00:19:31,872 --> 00:19:33,841 "Can you train a bar-tender's a little for me?" 524 00:19:33,874 --> 00:19:36,377 Why isn't that happening? I don't understand it. 525 00:19:36,410 --> 00:19:40,514 You're watching your husband, who you love, fail 526 00:19:40,547 --> 00:19:42,415 and you're doing nothing about it. 527 00:19:44,251 --> 00:19:45,252 Correct. 528 00:19:51,992 --> 00:19:53,761 [shatters] 529 00:19:53,794 --> 00:19:57,331 You're watching your husband, who you love, fail 530 00:19:57,364 --> 00:19:59,232 and you're doing nothing about it. 531 00:20:00,767 --> 00:20:01,701 Correct. 532 00:20:03,203 --> 00:20:05,205 Jon: That's a real issue, isn't it? 533 00:20:05,238 --> 00:20:06,340 My wife would be looking at me saying, 534 00:20:06,373 --> 00:20:08,242 "Jon, get your shit together," 535 00:20:08,275 --> 00:20:10,844 Right? "Get off your butt. Go to work." Right? 536 00:20:10,877 --> 00:20:12,313 You didn't do that. 537 00:20:12,346 --> 00:20:15,316 And I say the same thing to you. You're enabling her. 538 00:20:15,349 --> 00:20:17,217 You got to be instruments of each other's success. 539 00:20:17,250 --> 00:20:18,719 Yes, sir. 540 00:20:18,752 --> 00:20:20,153 Jon: Not fueling each other's failure. 541 00:20:21,922 --> 00:20:24,224 - No more enabling. Right? Emmy: No more. 542 00:20:24,257 --> 00:20:26,327 You hold each other accountable for your futures, correct? 543 00:20:26,360 --> 00:20:28,262 - Absolutely. - Okay. You ready to go to work? 544 00:20:28,295 --> 00:20:29,296 - Yes, sir. - Okay. 545 00:20:29,329 --> 00:20:30,731 Greg: Jon's right. 546 00:20:30,764 --> 00:20:31,932 We're not holding ourselves up 547 00:20:31,965 --> 00:20:33,300 to a high enough standard to 548 00:20:33,333 --> 00:20:35,069 own a bar and manage a bar. 549 00:20:35,102 --> 00:20:36,971 It's making me think about things 550 00:20:37,004 --> 00:20:38,706 that I haven't thought about in a long time. 551 00:20:38,739 --> 00:20:41,175 You know? How can I make it better? What can I do? 552 00:20:41,208 --> 00:20:43,843 You know, what can we do as a team to make it a better place? 553 00:20:45,779 --> 00:20:48,281 [instrumental music] 554 00:20:54,755 --> 00:20:55,756 What to do, crew? 555 00:20:55,789 --> 00:20:57,091 - Hello. - Hey, there. 556 00:20:57,124 --> 00:20:58,959 Alright, well, we know we don't have 557 00:20:58,992 --> 00:21:01,195 a lot of recipe knowledge, 558 00:21:01,228 --> 00:21:06,400 so we are going to play everybody's new favorite game. 559 00:21:06,433 --> 00:21:09,836 It's called name the ingredients. 560 00:21:12,372 --> 00:21:14,942 Nick: I want you guys to write down the ingredients 561 00:21:14,975 --> 00:21:17,444 for a Long Island Iced Tea. 562 00:21:17,477 --> 00:21:18,678 Don't look. 563 00:21:19,413 --> 00:21:20,814 I'm watching. 564 00:21:20,847 --> 00:21:22,683 Alright. Pens down. 565 00:21:22,716 --> 00:21:24,351 - No. - Pens down. 566 00:21:24,384 --> 00:21:26,086 - Okay. - Alright, let's see 'em. 567 00:21:26,119 --> 00:21:30,791 Gin, vodka, rum, tequila, coke. Wrong. 568 00:21:30,824 --> 00:21:33,294 Vodka, tequila, rum, gin, 569 00:21:33,327 --> 00:21:35,963 coke, soda. Wrong. Wrong. 570 00:21:35,996 --> 00:21:38,966 Gin, whiskey, vodka, sweet and sour. 571 00:21:38,999 --> 00:21:41,335 That means you're wrong. All wrong. 572 00:21:41,368 --> 00:21:43,103 All of you got it wrong. 573 00:21:43,136 --> 00:21:46,106 The correct ingredients for a Long Island iced tea 574 00:21:46,139 --> 00:21:49,043 vodka, rum, gin, triple sec tequila, 575 00:21:49,076 --> 00:21:51,278 sweet and sour, topped with coke. 576 00:21:51,311 --> 00:21:53,280 Guys, you're hurting my heart. 577 00:21:53,313 --> 00:21:54,715 I'm sorry. 578 00:21:54,748 --> 00:21:56,283 Alright, guys, let's move on 579 00:21:56,316 --> 00:21:58,218 to the drinks that we're going to work with today. 580 00:21:58,251 --> 00:21:59,954 Last night's Tom Collins, when you couldn't 581 00:21:59,987 --> 00:22:01,422 do that, that's what we're going to start with. 582 00:22:01,455 --> 00:22:02,923 We're gonna do a Tom Collins the right way. 583 00:22:02,956 --> 00:22:04,258 We're going to start with a... 584 00:22:04,291 --> 00:22:05,526 All: Mixing glass. - Thank you. 585 00:22:05,559 --> 00:22:07,328 Half ounce of simple syrup, 586 00:22:07,361 --> 00:22:08,862 one ounce fresh lemon juice, 587 00:22:08,895 --> 00:22:11,198 one ounce and a half of gin. 588 00:22:11,231 --> 00:22:12,365 Add ice. 589 00:22:13,266 --> 00:22:14,768 We going shake... 590 00:22:14,801 --> 00:22:15,869 [rattles] 591 00:22:15,902 --> 00:22:17,470 Pour over fresh ice. 592 00:22:19,139 --> 00:22:22,843 Top it off with Fever-Tree club soda... 593 00:22:22,876 --> 00:22:25,980 dehydrated lemon wheel and a cherry. 594 00:22:26,013 --> 00:22:27,948 This, ladies and gentlemen, 595 00:22:27,981 --> 00:22:31,085 is a classic Tom Collins. 596 00:22:31,118 --> 00:22:32,185 Let's taste it. 597 00:22:34,955 --> 00:22:36,790 It's good. 598 00:22:36,823 --> 00:22:38,926 Desiré: Training with Nick was definitely nerve wracking. 599 00:22:38,959 --> 00:22:42,396 He's a professional and me, I learned off of Google. 600 00:22:42,429 --> 00:22:46,100 I'm a little bit more confident now with these cocktails, 601 00:22:46,133 --> 00:22:48,102 so I'm, I'm hopeful for tonight. 602 00:22:48,135 --> 00:22:50,938 Nick: This is just a snippet of what we got to get into 603 00:22:50,971 --> 00:22:53,841 to prepare for tonight. The stress test. 604 00:22:53,874 --> 00:22:56,010 - We're feeling good? - Yes. 605 00:22:56,043 --> 00:22:58,879 Tony: Welcome. So last night was interesting. 606 00:22:58,912 --> 00:23:02,316 The pizzas that were coming out were just thin crust, 607 00:23:02,349 --> 00:23:05,853 no flavor, frozen dough, overcooked ingredients. 608 00:23:05,886 --> 00:23:08,155 I don't think you were ever taught right. 609 00:23:08,188 --> 00:23:09,290 So I'm going to retrain you. 610 00:23:09,323 --> 00:23:10,557 But before we start, 611 00:23:10,590 --> 00:23:12,192 we got one special gift for you. 612 00:23:12,225 --> 00:23:15,229 - A planetary mixer. - Wow. 613 00:23:15,262 --> 00:23:17,965 - Yes. - Yes. That's amazing. 614 00:23:17,998 --> 00:23:21,235 The crew at One Stop Restaurant Equipment said, 615 00:23:21,268 --> 00:23:23,037 "Hey, we're going to give you a free mixer." 616 00:23:23,070 --> 00:23:25,072 Emmy: Oh my God! George: Wow, look at that. 617 00:23:25,105 --> 00:23:27,007 Tony: You said, "I want to make fresh dough." 618 00:23:27,040 --> 00:23:28,809 George: Awesome. Emmy: Oh my God. 619 00:23:28,842 --> 00:23:30,277 - Look at that. - That looks amazing. 620 00:23:30,310 --> 00:23:32,246 Okay, so we're gonna make the truffle pizza. 621 00:23:32,279 --> 00:23:33,581 I'm gonna stretch out that dough. 622 00:23:33,614 --> 00:23:35,349 Just bringing the crust pushing down the middle. 623 00:23:35,382 --> 00:23:37,184 Creating a crust pushing down the middle. 624 00:23:37,217 --> 00:23:38,953 Stretch it to about eight inches. 625 00:23:38,986 --> 00:23:42,423 Going to add some 100% whole milk mozzarella, 626 00:23:42,456 --> 00:23:44,558 sauteed pioppini mushrooms 627 00:23:44,591 --> 00:23:47,027 and some local other mushrooms that we brought in. 628 00:23:47,060 --> 00:23:48,962 I'm going to grab our peel... 629 00:23:50,097 --> 00:23:53,367 grab it, put it back, grab it, 630 00:23:53,400 --> 00:23:55,569 put it back, stretch it out, 631 00:23:55,602 --> 00:23:57,871 shake it a little bit to get that flour off. 632 00:23:57,904 --> 00:24:00,140 I'm going to land in my oven. 633 00:24:00,173 --> 00:24:03,944 We'll grab our pizza, little arugula for some nice color, 634 00:24:03,977 --> 00:24:06,480 a little pepper finish, sweet and sour 635 00:24:06,513 --> 00:24:08,983 piquanté peppers, goat cheese, 636 00:24:09,016 --> 00:24:12,319 a little bit of truffle honey and some truffle oil. 637 00:24:12,352 --> 00:24:15,288 And you have the best pizza that this oven has ever cooked. 638 00:24:16,690 --> 00:24:18,325 - Mm. - Wow. 639 00:24:18,358 --> 00:24:19,627 - That truffle-- Tony: How do you like that? 640 00:24:19,660 --> 00:24:21,128 It's nice, right? 641 00:24:21,161 --> 00:24:23,063 With that peppery finish on the arugula... 642 00:24:23,096 --> 00:24:24,999 Tony: Balance. It's always about balance. 643 00:24:25,032 --> 00:24:26,300 That is fantastic. 644 00:24:26,333 --> 00:24:28,369 To be trained by a chef like Tony G is 645 00:24:28,402 --> 00:24:30,604 absolutely a dream come true, to be honest. 646 00:24:30,637 --> 00:24:33,140 George: Um, I've always had the desire to work 647 00:24:33,173 --> 00:24:34,909 with somebody of his caliber. 648 00:24:34,942 --> 00:24:37,177 Um, it makes me a little emotional at times 649 00:24:37,210 --> 00:24:39,046 because, you know, i-i-it's a dream of mine. 650 00:24:39,079 --> 00:24:42,216 Stress test is tonight, you need to practice. 651 00:24:42,249 --> 00:24:43,984 It's coming soon. 652 00:24:44,017 --> 00:24:45,586 - You ready? - Yes, chef. Yes, chef. 653 00:24:45,619 --> 00:24:47,021 Good luck. 654 00:24:47,054 --> 00:24:48,121 - We're ready. - Thank you. 655 00:24:49,523 --> 00:24:52,025 [suspenseful music] 656 00:24:59,666 --> 00:25:03,470 Hey, everybody. Welcome to Nico's. You can come on in. 657 00:25:03,503 --> 00:25:04,572 Finally. 658 00:25:04,605 --> 00:25:05,673 [upbeat music] 659 00:25:05,706 --> 00:25:07,040 Oh, shit. 660 00:25:09,343 --> 00:25:11,111 Emmy: Hello, hello. 661 00:25:11,144 --> 00:25:12,646 How are you guys doing? 662 00:25:14,648 --> 00:25:17,418 - That's a good drink. Good job. - Thank you. 663 00:25:17,451 --> 00:25:20,387 Three Italian margaritas. 664 00:25:20,420 --> 00:25:21,988 Oh, that's-- that's not even for me. 665 00:25:23,056 --> 00:25:24,258 Two triple pizzas. 666 00:25:24,291 --> 00:25:26,293 [bleep]! Why is bar tending tickets 667 00:25:26,326 --> 00:25:29,029 coming back here, Greg? Very confusing. 668 00:25:31,665 --> 00:25:34,235 Nick: 70 people in here. We make one drink at a time. 669 00:25:34,268 --> 00:25:36,537 [woman groans] 670 00:25:36,570 --> 00:25:37,972 Stephanie: Come under one button. 671 00:25:38,005 --> 00:25:39,540 Greg: Yeah. 672 00:25:39,573 --> 00:25:40,574 Yeah, because it's showing both 673 00:25:40,607 --> 00:25:42,276 the drinks and the food. 674 00:25:42,309 --> 00:25:44,278 - Yeah. - It's definitely confusing him. 675 00:25:44,311 --> 00:25:46,580 And it's a programming issue that's not easily corrected. 676 00:25:46,613 --> 00:25:48,349 - Correct. - Well, I'll fix that tomorrow. 677 00:25:48,382 --> 00:25:49,683 So right now you got to manage through it. 678 00:25:49,716 --> 00:25:51,452 - Okay. Yes, sir. Yes, sir. - Okay. 679 00:25:51,485 --> 00:25:53,721 Jon: We already have a problem, the POS system is sending 680 00:25:53,754 --> 00:25:56,490 all the orders to the kitchen. Can't be fixed now. 681 00:25:56,523 --> 00:25:59,226 It's a programming issue, but Greg is on top of it. 682 00:25:59,259 --> 00:26:02,062 He's got the tickets, he's communicating with the bar 683 00:26:02,095 --> 00:26:04,431 and the kitchen, making sure it's flowing correctly. 684 00:26:04,464 --> 00:26:06,066 He's acting like a manager. 685 00:26:06,099 --> 00:26:08,468 Two Margarita's, as soon as I can get in there. 686 00:26:09,603 --> 00:26:12,172 I have no way to make drinks. 687 00:26:12,205 --> 00:26:14,642 So we gave them the opportunity to work out of two wells. 688 00:26:14,675 --> 00:26:16,310 They said we always work out of one well. 689 00:26:16,343 --> 00:26:18,145 - So now-- - So they didn't do it? 690 00:26:18,178 --> 00:26:20,447 So they didn't do it. Now we have someone standing around. 691 00:26:20,480 --> 00:26:22,515 We have a whole restaurant waiting for drinks. 692 00:26:23,750 --> 00:26:26,287 Sorry. Pardon my French. 693 00:26:26,320 --> 00:26:28,289 Greg, we should have set up that second well. 694 00:26:28,322 --> 00:26:29,790 - Yeah. - Right. 695 00:26:29,823 --> 00:26:31,625 So right now we got three of them on one well-- 696 00:26:31,658 --> 00:26:33,394 - We're all backed up? - They're all backed up. 697 00:26:33,427 --> 00:26:35,729 Right? It's-- it's-- it's a cluster there. 698 00:26:35,762 --> 00:26:37,464 Greg: Yeah. 699 00:26:37,497 --> 00:26:39,333 Which-- which drink is this? 700 00:26:39,366 --> 00:26:41,268 The Italian margarita. 701 00:26:41,301 --> 00:26:44,104 And so why are you splitting that? 702 00:26:44,137 --> 00:26:45,272 You realize I have to dump that, right? 703 00:26:45,305 --> 00:26:47,641 - Okay. - Hey, Jon. 704 00:26:47,674 --> 00:26:49,443 Just out of the gates. We're down two. 705 00:26:49,476 --> 00:26:51,178 Where the hell is the slush bucket? 706 00:26:51,211 --> 00:26:53,447 - We're learning. - Two down. Okay. 707 00:26:53,480 --> 00:26:55,716 George: I got you two classic Neapolitan's in the oven. 708 00:26:55,749 --> 00:26:58,452 Can I get what's next two, please? 709 00:26:58,485 --> 00:27:01,255 Greg: Classic, a truffle, another classic. 710 00:27:01,288 --> 00:27:03,423 Jon: Let's get 'em out, guys, while they're hot. Come on. 711 00:27:06,393 --> 00:27:08,195 Little help to open it up. 712 00:27:08,228 --> 00:27:10,598 George: You running it? Greg: I think so. 713 00:27:10,631 --> 00:27:11,699 Jon: You know where you're going, Greg. 714 00:27:11,732 --> 00:27:13,601 I'm gonna have to ask. 715 00:27:13,634 --> 00:27:15,669 [tense music] 716 00:27:17,704 --> 00:27:19,173 We're going to order another one. 717 00:27:19,206 --> 00:27:20,708 Okay. 718 00:27:20,741 --> 00:27:22,176 You guys order one of each. 719 00:27:22,209 --> 00:27:23,844 Oh, no. 720 00:27:23,877 --> 00:27:25,846 No, Greg! Greg, right here. 721 00:27:25,879 --> 00:27:28,449 I-- I apologize. 722 00:27:28,482 --> 00:27:30,417 Sorry. You guys ordered one of each? 723 00:27:30,450 --> 00:27:32,686 Greg. Greg, I need a Greg. Gotta get Greg. 724 00:27:32,719 --> 00:27:35,222 They can't get two pizzas together. I mean, there's Greg. 725 00:27:35,255 --> 00:27:38,092 He's trying to figure out what table to bring the pizzas to. 726 00:27:38,125 --> 00:27:39,827 Jon: Greg is trying. He's in the middle of it. 727 00:27:39,860 --> 00:27:41,362 Emmy's in the middle of it. 728 00:27:41,395 --> 00:27:43,697 The systems are failing them completely. 729 00:27:43,730 --> 00:27:45,566 He doesn't know where those pizzas go. 730 00:27:45,599 --> 00:27:47,167 Number three tuna, right? 731 00:27:47,200 --> 00:27:48,502 We didn't have a number when we got here. 732 00:27:48,535 --> 00:27:50,136 - Number three tuna, right? - No. 733 00:27:51,271 --> 00:27:52,806 Okay. This is fun. 734 00:27:54,308 --> 00:27:56,343 [instrumental music] 735 00:27:56,376 --> 00:27:58,245 Not a good saucing job, chef. 736 00:27:58,278 --> 00:28:00,147 No, not a good s-- sauce job at all. 737 00:28:00,180 --> 00:28:02,683 - Not enough simple syrup. - Jesus. 738 00:28:02,716 --> 00:28:04,285 Nick: Another one down. Another one down. 739 00:28:04,318 --> 00:28:05,786 Three, tuna. 740 00:28:05,819 --> 00:28:08,489 I don't know where number three is. 741 00:28:08,522 --> 00:28:10,591 - Little jiggly. - Jiggly, right? 742 00:28:10,624 --> 00:28:13,260 Yes, chef. It means too much sauce. Not a good ratio. 743 00:28:13,293 --> 00:28:14,428 You love sauce, don't you, chef? 744 00:28:14,461 --> 00:28:15,763 George: I [bleep] hate sauce. 745 00:28:15,796 --> 00:28:17,331 Nick: What's wrong with this pitcher? 746 00:28:17,364 --> 00:28:19,533 - I'm a little off. - You're so close. 747 00:28:19,566 --> 00:28:21,201 You're-- you're our star right now. 748 00:28:21,234 --> 00:28:23,304 You're just not pouring exactly right. Okay? 749 00:28:23,337 --> 00:28:25,406 Jon: Here it is. We're starting to fall behind now. 750 00:28:25,439 --> 00:28:26,874 Bar's getting disorganized. 751 00:28:26,907 --> 00:28:29,609 Orders are getting slammed into the kitchen all at once. 752 00:28:30,611 --> 00:28:31,812 Ah. 753 00:28:31,845 --> 00:28:33,614 Next 15 minutes, either we unravel 754 00:28:33,647 --> 00:28:35,182 or we come together. 755 00:28:35,215 --> 00:28:36,650 I'm not sure which it's going to be. 756 00:28:36,683 --> 00:28:38,485 I wish I could make it for you, but I can't. 757 00:28:40,220 --> 00:28:41,522 Look at that. 758 00:28:41,555 --> 00:28:43,156 That's garbage. 759 00:28:43,890 --> 00:28:45,292 Shit! Shit! 760 00:28:50,797 --> 00:28:52,666 [shatter] 761 00:28:52,699 --> 00:28:53,767 Look at that. 762 00:28:53,800 --> 00:28:56,003 That's garbage. No. 763 00:28:56,036 --> 00:28:58,138 That's shit. Shit. 764 00:28:58,171 --> 00:29:00,341 Frickin' lime just, like, fell out. 765 00:29:00,374 --> 00:29:02,409 Now we're just losing steam. 766 00:29:02,442 --> 00:29:03,944 I know. 767 00:29:03,977 --> 00:29:04,979 - Nick. - Yeah? 768 00:29:05,012 --> 00:29:06,313 What do you think? 769 00:29:06,346 --> 00:29:08,082 I think he got potential with the staff. 770 00:29:08,115 --> 00:29:10,050 Getting the muscle memory of making these drinks 771 00:29:10,083 --> 00:29:12,152 in an expedited way. 772 00:29:12,185 --> 00:29:14,822 But the lack of training and just having that 773 00:29:14,855 --> 00:29:16,323 cohesiveness, it's not there. 774 00:29:16,356 --> 00:29:17,758 So the staff is doing pretty good. 775 00:29:17,791 --> 00:29:19,026 Staff is good. 776 00:29:19,059 --> 00:29:20,060 The systems in the bar let them down. 777 00:29:20,093 --> 00:29:21,161 There is no system. 778 00:29:21,194 --> 00:29:22,263 They can't make it, no matter 779 00:29:22,296 --> 00:29:23,330 how hard they try. 780 00:29:23,363 --> 00:29:24,465 Nick: No. Not tonight. 781 00:29:24,498 --> 00:29:25,933 - Right here? - Yes, sir. 782 00:29:25,966 --> 00:29:28,068 Greg has really tried tonight. 783 00:29:28,101 --> 00:29:29,837 Jon: Emmy has really tried tonight. 784 00:29:29,870 --> 00:29:31,839 The staff has really tried tonight. 785 00:29:31,872 --> 00:29:33,440 George is incredible in the back. 786 00:29:33,473 --> 00:29:35,242 But the bar cannot succeed 787 00:29:35,275 --> 00:29:37,077 no matter how good the team is. 788 00:29:37,110 --> 00:29:38,412 Oh, my God. 789 00:29:38,445 --> 00:29:39,914 I've seen what I need to see. 790 00:29:39,947 --> 00:29:41,047 I'm going to shut it down. 791 00:29:42,215 --> 00:29:43,884 Listen up folks. 792 00:29:43,917 --> 00:29:46,020 This is what's happening in the kitchen. 793 00:29:46,053 --> 00:29:48,923 We are not set up physically to succeed. 794 00:29:48,956 --> 00:29:50,858 - You guys agree? All: Yes. 795 00:29:50,891 --> 00:29:53,360 Jon: So I got to shut it down because I got to go to work. 796 00:29:53,393 --> 00:29:56,063 Come back in two days and we'll show you this place 797 00:29:56,096 --> 00:29:58,465 how it should be, but for now, 798 00:29:58,498 --> 00:30:00,868 I'm going to say thank you to the team 799 00:30:00,901 --> 00:30:02,669 because this was a heck of an effort. 800 00:30:03,370 --> 00:30:05,005 Heck of an effort. 801 00:30:05,038 --> 00:30:07,741 Hearing kind words from Jon tonight felt very good. 802 00:30:07,774 --> 00:30:10,044 I was afraid that we were a lost cause. 803 00:30:10,077 --> 00:30:12,413 And, you know, now... 804 00:30:12,446 --> 00:30:14,248 he's giving us a vote of confidence. 805 00:30:14,281 --> 00:30:17,017 You know, this stress test, you know, it really showed me 806 00:30:17,050 --> 00:30:20,020 that my staff is very committed to this place. 807 00:30:20,053 --> 00:30:24,158 And they do work very hard and they need better tools. 808 00:30:24,191 --> 00:30:26,393 It says to me, I've got to do my best 809 00:30:26,426 --> 00:30:28,295 to find ways to support them better 810 00:30:28,328 --> 00:30:30,364 than I have been in the past. 811 00:30:30,397 --> 00:30:31,364 Jon: Come on, guys. 812 00:30:33,200 --> 00:30:34,435 Okay, so here's what we know. 813 00:30:34,468 --> 00:30:35,869 We know we got an engaged owner now. 814 00:30:35,902 --> 00:30:37,071 Yes. 815 00:30:37,104 --> 00:30:38,806 We know we have his wife, Emmy engaged. 816 00:30:38,839 --> 00:30:41,008 I got to fix the bar 817 00:30:41,041 --> 00:30:42,977 and you guys got to get them up to speed. 818 00:30:43,010 --> 00:30:44,311 So, here's my worry. 819 00:30:44,344 --> 00:30:46,380 This is a very competitive landscape. 820 00:30:46,413 --> 00:30:49,216 Every one of these yellow circles is a competitive bar. 821 00:30:49,249 --> 00:30:50,284 That's why I brought you in. 822 00:30:50,317 --> 00:30:51,452 Because our pizza has to be 823 00:30:51,485 --> 00:30:52,886 above everybody else's. 824 00:30:52,919 --> 00:30:54,355 Our signature cocktails 825 00:30:54,388 --> 00:30:56,323 really have to have an identity to them. 826 00:30:56,356 --> 00:30:58,158 Something unique to the space. 827 00:30:58,191 --> 00:30:59,793 We have the best pizza guy in the world. 828 00:30:59,826 --> 00:31:01,428 So if I can create some synergy 829 00:31:01,461 --> 00:31:03,163 between back and front of the house, 830 00:31:03,196 --> 00:31:04,331 we're going to do some really fun things here. 831 00:31:04,364 --> 00:31:06,066 I'd love to do a signature pie 832 00:31:06,099 --> 00:31:07,368 that could be just theirs. 833 00:31:07,401 --> 00:31:08,869 Like something spicy, you know, 834 00:31:08,902 --> 00:31:10,437 like that arrabbiata sauce, 835 00:31:10,470 --> 00:31:13,307 shrimp scampi, a little bit of smoke provolone. 836 00:31:13,340 --> 00:31:14,909 You know, that spicy pizza 837 00:31:14,942 --> 00:31:16,043 that just makes you want to drink more? 838 00:31:16,076 --> 00:31:17,378 - Yeah. - Keep drinking. 839 00:31:17,411 --> 00:31:18,946 So, guys, I'll get the bar together. 840 00:31:18,979 --> 00:31:20,347 Workstations, POS systems, 841 00:31:20,380 --> 00:31:21,782 all the systems, get that organized. 842 00:31:21,815 --> 00:31:22,950 I'll get the kitchen together 843 00:31:22,983 --> 00:31:24,018 with the ovens, all the equipment. 844 00:31:24,051 --> 00:31:25,286 Make sure all that's right. 845 00:31:25,319 --> 00:31:27,521 You guys got to train, train, train. 846 00:31:27,554 --> 00:31:29,523 I really believe Greg is going to step up. 847 00:31:29,556 --> 00:31:31,325 - I believe him, I do. - Yeah. 848 00:31:31,358 --> 00:31:33,060 Alright, let's finish the menus. I'll buy the coffee. 849 00:31:33,093 --> 00:31:34,127 - Alright, let's go. - Let's go. 850 00:31:35,562 --> 00:31:37,797 [upbeat music] 851 00:31:39,266 --> 00:31:40,968 Nick: How's everybody doing? All: Good. 852 00:31:41,001 --> 00:31:43,237 We had to throw in the white towel, right? 853 00:31:43,270 --> 00:31:45,172 With all those tickets, etc. 854 00:31:45,205 --> 00:31:48,509 But all in all, it wasn't for lack of trying last night. 855 00:31:48,542 --> 00:31:50,077 Going into today's training, 856 00:31:50,110 --> 00:31:53,013 I want you guys to focus on muscle memory. 857 00:31:53,046 --> 00:31:55,215 So we are doing another build drink. 858 00:31:55,248 --> 00:31:56,951 So we have that speed of service 859 00:31:56,984 --> 00:31:59,153 so that we can expedite these drinks for you. 860 00:31:59,186 --> 00:32:01,388 This is very popular drink. 861 00:32:01,421 --> 00:32:03,190 What is served in this? 862 00:32:03,223 --> 00:32:05,159 - A mule. - A mule. Exactly. 863 00:32:05,192 --> 00:32:07,962 In this case, we're going to do a blood orange mule. 864 00:32:07,995 --> 00:32:09,330 So we're going to riff it up a little bit, 865 00:32:09,363 --> 00:32:11,398 make it specific to you guys. 866 00:32:11,431 --> 00:32:13,634 Okay? We can start with ice. 867 00:32:13,667 --> 00:32:15,836 [upbeat music] 868 00:32:15,869 --> 00:32:18,606 Nick: A quarter ounce of lime juice. 869 00:32:18,639 --> 00:32:21,442 Quarter ounce of demerara. 870 00:32:21,475 --> 00:32:23,176 Half ounce of Aperol. 871 00:32:25,212 --> 00:32:27,414 One and half ounce vodka. 872 00:32:27,447 --> 00:32:31,184 Topped with Fever-Tree blood orange ginger beer. 873 00:32:34,154 --> 00:32:37,458 Garnish with Dress The Drink dehydrated blood orange wheel. 874 00:32:37,491 --> 00:32:40,294 And this is blood orange mule. 875 00:32:40,327 --> 00:32:41,962 - Beautiful. - Nice. 876 00:32:41,995 --> 00:32:43,530 Emmy: I love what Nick has come up with 877 00:32:43,563 --> 00:32:45,065 with all of our new cocktails. 878 00:32:45,098 --> 00:32:46,867 Oh, that's good. 879 00:32:46,900 --> 00:32:48,535 Greg and I are both are very inspired watching the staff. 880 00:32:48,568 --> 00:32:51,939 They're very excited and I can see it. 881 00:32:51,972 --> 00:32:54,108 You know, I can see the spark in their eye again 882 00:32:54,141 --> 00:32:56,277 and for all of us. 883 00:32:56,310 --> 00:32:59,179 Good job, you guys, but we have so much muscle memory 884 00:32:59,212 --> 00:33:01,682 that we need to ingrain into our DNA 885 00:33:01,715 --> 00:33:03,684 before we're ready for an actual relaunch. 886 00:33:03,717 --> 00:33:05,352 We need to put them in your bones. 887 00:33:05,385 --> 00:33:07,521 We need to work it over and over. Right? 888 00:33:07,554 --> 00:33:09,490 So a big day ahead of us. 889 00:33:09,523 --> 00:33:11,025 Let's get rocking and rolling. 890 00:33:11,058 --> 00:33:12,192 - Let's do it you guys. Yeah? - Okay. 891 00:33:12,225 --> 00:33:13,227 - Thank you. - Thank you. 892 00:33:13,260 --> 00:33:14,361 Thank you. 893 00:33:17,998 --> 00:33:20,300 [tense music] 894 00:33:25,472 --> 00:33:27,975 You guys are going to freak out on me. 895 00:33:28,008 --> 00:33:30,911 This huge soffit over this bar... 896 00:33:32,212 --> 00:33:33,179 I want to remove it. 897 00:33:35,315 --> 00:33:37,384 It opens this whole thing up, 898 00:33:37,417 --> 00:33:39,620 provides sight lines back and forth, 899 00:33:39,653 --> 00:33:41,455 but it's a huge undertaking. 900 00:33:41,488 --> 00:33:43,290 Right. I don't know, I'm speechless, honestly, 901 00:33:43,323 --> 00:33:45,125 because it's a very big ask. 902 00:33:45,158 --> 00:33:46,360 - It's a big ask. - Yeah. 903 00:33:46,393 --> 00:33:47,394 But if people don't walk in 904 00:33:47,427 --> 00:33:49,096 and see a vast difference... 905 00:33:49,129 --> 00:33:50,297 They're gonna think it's the same place. 906 00:33:50,330 --> 00:33:51,365 They're not going to buy in. 907 00:33:51,398 --> 00:33:53,033 That's why I think somehow 908 00:33:53,066 --> 00:33:54,335 we've got to figure out a way 909 00:33:54,368 --> 00:33:55,669 to pull that entire structure. 910 00:33:55,702 --> 00:33:56,937 Okay. 911 00:33:58,538 --> 00:34:01,408 [hammering] 912 00:34:01,441 --> 00:34:03,344 [whirring] 913 00:34:03,377 --> 00:34:05,445 [buzzing] 914 00:34:06,413 --> 00:34:09,015 [suspense music] 915 00:34:16,490 --> 00:34:19,059 [cheers and applause] 916 00:34:20,360 --> 00:34:22,196 Hi, everybody. 917 00:34:22,229 --> 00:34:23,364 [cheering] 918 00:34:23,397 --> 00:34:25,032 What a week, huh, Greg? 919 00:34:25,065 --> 00:34:26,500 I'm guessing I wasn't your favorite guy 920 00:34:26,533 --> 00:34:28,435 in the world on our first night, was I? 921 00:34:29,303 --> 00:34:30,471 No, sir. 922 00:34:30,504 --> 00:34:32,139 How do you feel, Emmy? 923 00:34:32,172 --> 00:34:35,409 Oh. I can't talk. [laughs] 924 00:34:35,442 --> 00:34:37,678 This entire team was unbelievable. 925 00:34:37,711 --> 00:34:40,547 Jon: Good people in a bad place. 926 00:34:40,580 --> 00:34:42,449 - It got away from you. - Yes. 927 00:34:42,482 --> 00:34:44,518 Everybody started to give up. 928 00:34:44,551 --> 00:34:46,420 But this is a great place, 929 00:34:46,453 --> 00:34:48,122 and this is a great community. 930 00:34:48,155 --> 00:34:50,157 So we got to get it right here. 931 00:34:50,190 --> 00:34:51,458 Greg: Yes. 932 00:34:51,491 --> 00:34:53,193 And now I think we're set up to do it. 933 00:34:53,226 --> 00:34:54,361 Yes. 934 00:34:54,394 --> 00:34:55,696 - You ready? - Yes. 935 00:34:55,729 --> 00:34:56,730 - You ready? - Yes. 936 00:34:56,763 --> 00:35:00,333 Here we go. One, two, three! 937 00:35:01,768 --> 00:35:04,104 [exclaiming] 938 00:35:09,042 --> 00:35:10,277 [shatter] 939 00:35:10,310 --> 00:35:11,345 Are you ready? 940 00:35:11,378 --> 00:35:14,648 Here we go. One, two, three! 941 00:35:15,849 --> 00:35:18,052 [exclaiming] 942 00:35:18,085 --> 00:35:20,688 [upbeat music] 943 00:35:20,721 --> 00:35:23,023 [scattered applause] 944 00:35:25,959 --> 00:35:28,295 [indistinct chatter] 945 00:35:30,831 --> 00:35:33,968 When I got here, Nico's meant nothing to you. 946 00:35:34,001 --> 00:35:36,904 I wanted to reconnect it to the community, 947 00:35:36,937 --> 00:35:39,240 give it an identity in this community. 948 00:35:39,273 --> 00:35:41,875 That's why we chose the name that we did. 949 00:35:41,908 --> 00:35:44,078 George. Little emotional, buddy? 950 00:35:44,111 --> 00:35:45,913 Yeah, very emotional right now. [laughs] 951 00:35:45,946 --> 00:35:47,681 What are you feeling? 952 00:35:47,714 --> 00:35:51,185 I feel amazing, I feel pumped, I feel honored. 953 00:35:51,218 --> 00:35:53,220 Jon: There's only one thing left to do, guys. 954 00:35:53,253 --> 00:35:54,855 - Ready to see the inside? - Hell, yeah. 955 00:35:54,888 --> 00:35:56,357 - Should I send them in? - Yeah! 956 00:35:56,390 --> 00:35:58,192 Okay, go ahead. Go see it. 957 00:35:58,225 --> 00:36:00,794 [instrumental music] 958 00:36:02,195 --> 00:36:03,731 Oh... 959 00:36:03,764 --> 00:36:06,666 - Holy shit. - my God! 960 00:36:10,671 --> 00:36:12,072 Emmy: Oh my gosh! 961 00:36:14,007 --> 00:36:16,076 Oh my gosh! 962 00:36:19,212 --> 00:36:21,815 Emmy: When I first walked through those doors... 963 00:36:21,848 --> 00:36:24,818 Oh, my goodness. The emotions I can't describe. 964 00:36:24,851 --> 00:36:26,887 This place is beautiful. 965 00:36:26,920 --> 00:36:29,423 It's nothing like it was before. 966 00:36:29,456 --> 00:36:31,759 I just wanted to fall to my knees. 967 00:36:31,792 --> 00:36:33,193 Look at-- look at the stage. 968 00:36:33,226 --> 00:36:34,995 - Yeah. - Look at this. Look at this. 969 00:36:37,297 --> 00:36:38,832 That's, now, that's Texas. 970 00:36:38,865 --> 00:36:41,101 Greg: That's awesome. That's awesome. 971 00:36:41,134 --> 00:36:42,136 George: Wait a minute-- Kayli: Hey, guys. 972 00:36:42,169 --> 00:36:44,305 It's everywhere. 973 00:36:44,338 --> 00:36:45,839 - It's gone. It's gone. - Yeah. 974 00:36:45,872 --> 00:36:47,241 [cheering] 975 00:36:47,274 --> 00:36:48,842 [clapping] 976 00:36:48,875 --> 00:36:50,244 - What do you think? - Wow. 977 00:36:50,277 --> 00:36:51,912 - It's amazing. - We are all crying. 978 00:36:51,945 --> 00:36:54,181 Removing that soffit was unbelievable. 979 00:36:54,214 --> 00:36:55,349 - Yes, yes. - Yes. 980 00:36:55,382 --> 00:36:58,185 So remember this wobbling table? 981 00:36:58,218 --> 00:37:01,355 No more. I got you special rock less tables. 982 00:37:01,388 --> 00:37:03,757 - These are just automatically. - Uh. 983 00:37:03,790 --> 00:37:05,259 If the table moves, moves it 984 00:37:05,292 --> 00:37:07,161 and the feet come down and it locks in, 985 00:37:07,194 --> 00:37:09,196 so you'll never have any wobbly tables. 986 00:37:09,229 --> 00:37:10,831 So there's a lot going on here. 987 00:37:10,864 --> 00:37:13,400 Grab the seat at the bar I want to show you. 988 00:37:13,433 --> 00:37:15,402 Jon: Look at the glass storage system we put in. 989 00:37:15,435 --> 00:37:17,871 We elevated the whole back bar to create 990 00:37:17,904 --> 00:37:19,940 glassware storage back here for you. 991 00:37:19,973 --> 00:37:21,375 And then I got you guys 992 00:37:21,408 --> 00:37:23,777 two workstations really set up now. 993 00:37:23,810 --> 00:37:25,446 Jon: So we're set up for speed, guys. 994 00:37:25,479 --> 00:37:29,016 You each have your own POS system with Skytab 995 00:37:29,049 --> 00:37:31,919 and a third POS system back there. 996 00:37:31,952 --> 00:37:34,722 Then I got you guys a handheld tablet 997 00:37:34,755 --> 00:37:37,491 so you can go directly to tables, put the orders in, 998 00:37:37,524 --> 00:37:39,893 go to the kitchen, prints to the bar. 999 00:37:39,926 --> 00:37:42,096 You don't even have to come back here and use the machines. 1000 00:37:42,129 --> 00:37:45,332 I got Cocktail Kingdom to give you guys all the bar tools, 1001 00:37:45,365 --> 00:37:48,168 all the glassware, everything you need. 1002 00:37:48,201 --> 00:37:51,839 I got Fever-Tree to leave you guys all their premium mixers. 1003 00:37:51,872 --> 00:37:54,208 I got Twisted Alchemy also to leave you guys 1004 00:37:54,241 --> 00:37:56,277 all those cold pressed juices. 1005 00:37:56,310 --> 00:37:58,846 Then I also got One Stop restaurant equipment 1006 00:37:58,879 --> 00:38:00,881 to give you guys a stand mixer. 1007 00:38:00,914 --> 00:38:02,883 So we're set up for making our own home dough. 1008 00:38:02,916 --> 00:38:06,053 And then I also got TV installation in Houston 1009 00:38:06,086 --> 00:38:07,521 to put all these TVs. 1010 00:38:07,554 --> 00:38:09,323 - I love it. Love it. - Okay, tonight... 1011 00:38:09,356 --> 00:38:11,926 you guys get 'em back. Are you ready? 1012 00:38:11,959 --> 00:38:13,160 - Yes, sir. - Let's go do it. 1013 00:38:13,193 --> 00:38:14,794 - Alright. Thank you. - Alright. 1014 00:38:17,197 --> 00:38:22,403 Welcome to the Kingwood! 1015 00:38:22,436 --> 00:38:24,171 Stephanie: Welcome, you guys. 1016 00:38:24,204 --> 00:38:27,074 - Hello. Welcome. - Hello. Hello. 1017 00:38:27,107 --> 00:38:30,044 - Congratulations, brother. - Thank you. Thank you. 1018 00:38:30,077 --> 00:38:31,078 Kayli: What can I get y'all? 1019 00:38:31,111 --> 00:38:33,447 I love the blood orange mule. 1020 00:38:33,480 --> 00:38:35,115 [upbeat music] 1021 00:38:35,148 --> 00:38:36,483 And then did y'all think about, like, 1022 00:38:36,516 --> 00:38:37,985 any kind of pizza that y'all wanted? 1023 00:38:38,018 --> 00:38:40,321 Woman 2: The truffle. - The truffle. 1024 00:38:40,354 --> 00:38:42,489 - Same time. Woo! - Yep. 1025 00:38:42,522 --> 00:38:43,991 Got one Neapolitan, chef. 1026 00:38:44,024 --> 00:38:46,193 [upbeat music] 1027 00:38:46,226 --> 00:38:49,229 Can I start you off with some wine? 1028 00:38:49,262 --> 00:38:50,898 All right Steph, let's see that blur. 1029 00:38:50,931 --> 00:38:52,365 We want to see you moving so quick. 1030 00:38:54,101 --> 00:38:55,068 Here. 1031 00:38:57,070 --> 00:38:59,974 - I can tell they're perfect. - Of course. They're perfect. 1032 00:39:00,007 --> 00:39:01,609 Look who made them. 1033 00:39:01,642 --> 00:39:04,111 - Bravo, Steph. - That would be me. 1034 00:39:04,144 --> 00:39:06,113 Alright, so now you're going to stretch it out. But watch. 1035 00:39:06,146 --> 00:39:07,948 - Go out. - Yep. Yep. 1036 00:39:07,981 --> 00:39:09,416 Okay, but now let's shake it. 1037 00:39:09,449 --> 00:39:11,885 - Yes, chef. - And now, land it. 1038 00:39:11,918 --> 00:39:14,021 [instrumental music] 1039 00:39:14,054 --> 00:39:16,223 There we go. 1040 00:39:16,256 --> 00:39:17,291 Jon: You know where you're going, Greg? 1041 00:39:17,324 --> 00:39:18,859 - Yes, sir. Jon: Okay. 1042 00:39:18,892 --> 00:39:20,394 Unlike a couple of days ago, 1043 00:39:20,427 --> 00:39:22,563 Greg actually knows where he's going. 1044 00:39:22,596 --> 00:39:24,031 You guys ordered the Neapolitan? 1045 00:39:24,064 --> 00:39:25,633 Wow. Yes. 1046 00:39:25,666 --> 00:39:28,369 Jon: Alright. Shake it, Steph, shake it. 1047 00:39:28,402 --> 00:39:30,037 Here we go. Yeah. 1048 00:39:30,070 --> 00:39:33,040 [cheering] 1049 00:39:33,073 --> 00:39:35,876 - It's working, isn't it? - Yes it is, it is. 1050 00:39:35,909 --> 00:39:38,112 It's fun. I'm really enjoying myself 1051 00:39:38,145 --> 00:39:39,880 for the first time in a long time. 1052 00:39:39,913 --> 00:39:41,548 I've gotten my confidence back. 1053 00:39:41,581 --> 00:39:44,018 I know between my staff and me 1054 00:39:44,051 --> 00:39:45,953 we're going to make this place a great success. 1055 00:39:45,986 --> 00:39:47,288 [instrumental music] 1056 00:39:47,321 --> 00:39:48,455 You did another shake and I missed it? 1057 00:39:48,488 --> 00:39:51,125 - Yes. - [claps] Attagirl. 1058 00:39:51,158 --> 00:39:52,593 Jon: Nick, how we doing? 1059 00:39:52,626 --> 00:39:54,495 The whole bar is served. 1060 00:39:54,528 --> 00:39:58,232 - Whole bar is served? - Yeah. You did great. 1061 00:39:58,265 --> 00:40:00,301 That would have never happened two days ago. 1062 00:40:00,334 --> 00:40:02,002 Nick: That's right. 1063 00:40:02,035 --> 00:40:03,437 George: Looking good. 1064 00:40:03,470 --> 00:40:05,172 Jon: George, they are raving out there, buddy. 1065 00:40:05,205 --> 00:40:06,540 Thank you, thank you, Jon. 1066 00:40:06,573 --> 00:40:09,109 The mule, amazing and the food was delicious. 1067 00:40:09,142 --> 00:40:12,512 The cheese, the flavor of the oil on the pizza, really good. 1068 00:40:14,514 --> 00:40:16,283 You know, I'm really proud of both of you. 1069 00:40:16,316 --> 00:40:18,218 You're working, you're smiling, you're smiling. 1070 00:40:18,251 --> 00:40:19,486 You're into it. You're having fun. 1071 00:40:19,519 --> 00:40:20,854 - I'm proud. - Thank you. 1072 00:40:20,887 --> 00:40:22,957 You let it get away from you. 1073 00:40:22,990 --> 00:40:24,291 Don't let that happen again, alright? 1074 00:40:24,324 --> 00:40:25,960 - No, definitely not. - No more. 1075 00:40:25,993 --> 00:40:27,628 You push each other to do better for each other. 1076 00:40:27,661 --> 00:40:29,296 - Absolutely. We'll do that. - Absolutely. 1077 00:40:29,329 --> 00:40:30,965 - My work is done. - Thank you. 1078 00:40:30,998 --> 00:40:32,533 - Thank you, sir. - I can't thank you enough. 1079 00:40:32,566 --> 00:40:34,935 Jon: You know, a bar can either build you up 1080 00:40:34,968 --> 00:40:36,337 or it can take you down. 1081 00:40:36,370 --> 00:40:38,005 In the case of this bar, 1082 00:40:38,038 --> 00:40:39,974 it took Greg and Emmy down. 1083 00:40:40,007 --> 00:40:43,010 Now look at 'em. They're inspired. They're engaged. 1084 00:40:43,043 --> 00:40:45,579 I have no doubt they're going to be successful, 1085 00:40:45,612 --> 00:40:47,615 because now they have the tools 1086 00:40:47,648 --> 00:40:49,449 and the desire to succeed. 1087 00:40:54,021 --> 00:40:56,356 [instrumental music] 1088 00:41:18,845 --> 00:41:21,181 [theme music] 1089 00:41:46,006 --> 00:41:49,506 ♪ MTV ♪♪♪