1 00:00:00,767 --> 00:00:02,802 Woman 1: Knowing what you know now, 2 00:00:02,802 --> 00:00:05,538 would you guys do this again? 3 00:00:05,538 --> 00:00:07,273 [chuckles] 4 00:00:07,273 --> 00:00:09,275 [instrumental music] 5 00:00:09,275 --> 00:00:11,678 As of right now, no. 6 00:00:12,545 --> 00:00:13,813 [dramatic music] 7 00:00:13,813 --> 00:00:15,415 King: For over 30 years, 8 00:00:15,415 --> 00:00:17,484 Jon Taffer has traveled the country, 9 00:00:17,484 --> 00:00:21,588 saving hundreds of bars from failure and ruin. 10 00:00:21,588 --> 00:00:24,424 Jon: I started rescuing bars decades ago 11 00:00:24,424 --> 00:00:26,726 because they're part of the backbone of America. 12 00:00:26,726 --> 00:00:29,429 Let's go! And we're doing it, we're doing it. 13 00:00:29,429 --> 00:00:32,298 But as the industry continues to explode, 14 00:00:32,298 --> 00:00:36,102 the amount of failing bars is increasing at an alarming rate. 15 00:00:36,102 --> 00:00:37,570 [dramatic music] 16 00:00:37,570 --> 00:00:40,240 When do I have you say, "That's not gonna work"? 17 00:00:40,240 --> 00:00:43,443 So I'm on a mission to save as many bars as possible 18 00:00:43,443 --> 00:00:46,713 and give worthy owners a second chance at success. 19 00:00:46,713 --> 00:00:48,848 I'm gaining more respect for you by the minute. 20 00:00:48,848 --> 00:00:52,485 King: Now Jon's heading to Port St. Lucie, Florida, 21 00:00:52,485 --> 00:00:55,588 to attempt to rescue Cielo Restaurant And Lounge. 22 00:00:55,588 --> 00:00:58,324 We are determined to raise the bar 23 00:00:58,324 --> 00:01:00,260 and rise to the occasion. 24 00:01:00,260 --> 00:01:02,862 [instrumental music] 25 00:01:02,862 --> 00:01:05,598 King: In June 2021, 26 00:01:05,598 --> 00:01:08,601 Mark Maffei decided to buy a second bar 27 00:01:08,601 --> 00:01:11,671 after the first bar he owned closed due to COVID. 28 00:01:11,671 --> 00:01:14,240 Mark: I had to close my first bar because, when COVID hit, 29 00:01:14,240 --> 00:01:16,376 the restrictions were just impossible to make it. 30 00:01:16,376 --> 00:01:18,511 The city totally shut the restaurant down. 31 00:01:18,511 --> 00:01:20,280 And then my lease ended, I was gone, 32 00:01:20,280 --> 00:01:21,781 and I needed to do something. 33 00:01:21,781 --> 00:01:23,349 [upbeat music] 34 00:01:23,349 --> 00:01:24,784 King: To partner with him, 35 00:01:24,784 --> 00:01:27,520 Mark brought in Osafa Os Ou... 36 00:01:27,520 --> 00:01:29,489 We're gonna get this party started. 37 00:01:29,489 --> 00:01:31,758 King: A dancer who had been running Latin dance lessons 38 00:01:31,758 --> 00:01:33,626 out of Mark's previous bar. 39 00:01:33,626 --> 00:01:35,628 Os: I met Mark when I was looking 40 00:01:35,628 --> 00:01:37,931 for a space to open my dance school. 41 00:01:37,931 --> 00:01:39,799 Mark: He came in one night asking if he can do 42 00:01:39,799 --> 00:01:42,302 his dance thing at my place, so I said, "Sure." 43 00:01:42,302 --> 00:01:44,537 Became a pretty popular big success. 44 00:01:44,537 --> 00:01:46,506 It was my idea to open up a second place 45 00:01:46,506 --> 00:01:49,509 and I mentioned it to Os, then he offered to do it with me. 46 00:01:49,509 --> 00:01:51,544 King: As 50-50 partners, 47 00:01:51,544 --> 00:01:54,514 Mark and Os drew a distinct line in the sand 48 00:01:54,514 --> 00:01:56,783 as they split up their ownership responsibility. 49 00:01:56,783 --> 00:01:58,651 Mark: The business agreement originally was 50 00:01:58,651 --> 00:02:00,720 he was gonna be handling the entertainment 51 00:02:00,720 --> 00:02:02,922 and I was gonna do the day-to-day operations 52 00:02:02,922 --> 00:02:04,424 o-- of the restaurant. 53 00:02:04,424 --> 00:02:06,526 King: Initially Cielo was a hit 54 00:02:06,526 --> 00:02:07,660 with the local community. 55 00:02:07,660 --> 00:02:09,329 [upbeat music] 56 00:02:09,329 --> 00:02:12,198 [crowd cheering] 57 00:02:12,198 --> 00:02:13,600 Mark: Friday and Saturday night is definitely 58 00:02:13,600 --> 00:02:15,568 our bread and butter, it's packed, 59 00:02:15,568 --> 00:02:17,437 but it's just two days a week. 60 00:02:17,437 --> 00:02:18,838 The problem is, it's very tough 61 00:02:18,838 --> 00:02:20,573 to get people to come out there in the week. 62 00:02:23,309 --> 00:02:25,678 People are struggling, economy's terrible. 63 00:02:25,678 --> 00:02:28,448 I don't know how some restaurateurs make it. 64 00:02:28,448 --> 00:02:30,550 King: As the two owners scramble to keep the bar 65 00:02:30,550 --> 00:02:32,485 afloat, training standards 66 00:02:32,485 --> 00:02:35,555 and consistency for the staff have fallen to the wayside. 67 00:02:35,555 --> 00:02:38,725 Os: You gotta get better with the, the inventories, 68 00:02:38,725 --> 00:02:40,960 and money was, uh, falling through the cracks. 69 00:02:40,960 --> 00:02:43,429 Our staff definitely needs some more discipline. 70 00:02:43,429 --> 00:02:45,965 Mark: Definitely overpouring at times. 71 00:02:45,965 --> 00:02:48,968 The drinks are not being correctly made. 72 00:02:48,968 --> 00:02:50,870 Kim: It's like a hot mess. 73 00:02:50,870 --> 00:02:52,639 King: Now Cielo is less than 74 00:02:52,639 --> 00:02:54,741 three months from closing its doors, 75 00:02:54,741 --> 00:02:57,911 and the stress is taking its toll on Mark and Os. 76 00:03:04,584 --> 00:03:07,020 Os: Right now I'm going through 77 00:03:07,020 --> 00:03:10,590 a foreclosure process with my house. 78 00:03:10,590 --> 00:03:13,626 I can probably go a few months, and to be honest, 79 00:03:13,626 --> 00:03:16,529 that's-- that's being optimistic. 80 00:03:16,529 --> 00:03:19,899 Mark: I got an equity loan on my house just to keep us going. 81 00:03:19,899 --> 00:03:23,736 And if I can't pay that, I lose my house and the business. 82 00:03:23,736 --> 00:03:26,472 Mark: Right now we're probably about a $115,000 in debt. 83 00:03:26,472 --> 00:03:27,874 I had to refinance my house. 84 00:03:27,874 --> 00:03:30,410 So here I am, trying to make it work. 85 00:03:30,410 --> 00:03:31,878 King: Before the bottom drops out 86 00:03:31,878 --> 00:03:34,347 of Cielo Restaurant And Lounge, 87 00:03:34,347 --> 00:03:36,883 Mark and Os have agreed to pull back the doors, 88 00:03:36,883 --> 00:03:41,354 bust open the books and make a call for help to Bar Rescue. 89 00:03:41,354 --> 00:03:44,390 Cielo is where my dreams live. 90 00:03:44,390 --> 00:03:48,494 Cielo means... everything to me. 91 00:03:59,548 --> 00:04:03,218 - Here we go. Welcome, Brad. - Thanks for having me. 92 00:04:03,218 --> 00:04:06,321 King: For the kitchen, Jon brings in Chef Brad Miller. 93 00:04:06,321 --> 00:04:09,825 From the suburbs of Chicago to the coast of California, 94 00:04:09,825 --> 00:04:12,427 Chef Miller specializes in bringing together 95 00:04:12,427 --> 00:04:15,864 simple ingredients to create specialized cuisines. 96 00:04:15,864 --> 00:04:17,899 He's currently the chef and co-owner 97 00:04:17,899 --> 00:04:19,835 of the Inn Of The Seventh Ray, 98 00:04:19,835 --> 00:04:23,438 one of Los Angeles' most revered restaurants. 99 00:04:23,438 --> 00:04:24,840 - How you doing? - Mia, good to see you, hon. 100 00:04:24,840 --> 00:04:26,708 For the bar, Jon brings in 101 00:04:26,708 --> 00:04:28,310 Mia Mastroianni, 102 00:04:28,310 --> 00:04:29,644 a legendary bartender 103 00:04:29,644 --> 00:04:31,780 at Soho House, Los Angeles. 104 00:04:31,780 --> 00:04:34,716 Mia has served Hollywood elite 105 00:04:34,716 --> 00:04:37,586 while also creating cocktail menus and programs 106 00:04:37,586 --> 00:04:39,754 for bars across the country. 107 00:04:41,256 --> 00:04:42,591 So here we are, guys. 108 00:04:42,591 --> 00:04:44,626 We're in Port St. Lucie, Florida. 109 00:04:44,626 --> 00:04:47,329 Jon: We're at a bar called Cielo. 110 00:04:47,329 --> 00:04:50,999 It means sky or heaven in Spanish and Italian. 111 00:04:50,999 --> 00:04:53,602 Look at the outside of this bar. 112 00:04:53,602 --> 00:04:55,937 First of all, look at the sign, Cielo. 113 00:04:55,937 --> 00:04:59,541 It's in some funky script, so you can't read it. That's one. 114 00:04:59,541 --> 00:05:01,476 Then two... I don't know what kind of restaurant... 115 00:05:01,476 --> 00:05:03,345 Jon: I don't know what kind of lounge has no identification. 116 00:05:03,345 --> 00:05:05,513 Mm-hmm. It is not defined clearly. 117 00:05:05,513 --> 00:05:07,616 This bar was opened 118 00:05:07,616 --> 00:05:10,619 by Mark and Os. 119 00:05:10,619 --> 00:05:12,654 Os is a dance instructor. 120 00:05:12,654 --> 00:05:14,623 Jon: Years ago, before COVID, 121 00:05:14,623 --> 00:05:17,425 Os would do dance classes in Mark's bar. 122 00:05:17,425 --> 00:05:20,395 - Kind of love that. - COVID closed that bar. 123 00:05:20,395 --> 00:05:23,932 And now they opened this bar as 50-50 partners. 124 00:05:23,932 --> 00:05:27,068 Now comes the kicker, they're in about a 150,000, 125 00:05:27,068 --> 00:05:29,404 which is all the money they had. 126 00:05:29,404 --> 00:05:31,907 And now both of their houses are on the line. 127 00:05:31,907 --> 00:05:33,708 - So this is it. - This is it for them. 128 00:05:33,708 --> 00:05:35,510 - She asked for the bill? - No, I believe. 129 00:05:35,510 --> 00:05:37,512 - Okay. Jon: There's Mark. 130 00:05:37,512 --> 00:05:39,781 Uh, every Tuesday it's like a, you control the music, 131 00:05:39,781 --> 00:05:41,783 100% kind of request and stuff. Yeah. 132 00:05:41,783 --> 00:05:43,919 - It's real cool. - There's Os. 133 00:05:43,919 --> 00:05:46,588 Jon: And there's the room. Look at the room. 134 00:05:46,588 --> 00:05:48,423 Jon: Look at that bar. Mia: Oh. 135 00:05:48,423 --> 00:05:51,593 Jon: How about that green ligh-- - That is not flattering. 136 00:05:51,593 --> 00:05:54,396 For now, Mario, you, you serve this bar, too. 137 00:05:54,396 --> 00:05:56,998 If it gets crazy, I'll help you out. 138 00:05:56,998 --> 00:05:59,401 - It won't get crazy. - There's Mario. 139 00:05:59,401 --> 00:06:00,936 Jon: Mario is one of our bartenders. 140 00:06:00,936 --> 00:06:03,438 Mia: Okay. - Long Island. 141 00:06:03,438 --> 00:06:04,806 - The blue or regular? - The blue. 142 00:06:04,806 --> 00:06:06,441 Blue? You got it, baby. 143 00:06:06,441 --> 00:06:08,743 There's Kim. She's another bartender. 144 00:06:08,743 --> 00:06:10,812 The owner, he wanna check your ID. 145 00:06:10,812 --> 00:06:12,013 - Oh, yeah. Jon: There's Denise. 146 00:06:12,013 --> 00:06:15,550 She's a server. And Joel in the kitchen. 147 00:06:15,550 --> 00:06:16,818 Brad: So he's battering the calamari 148 00:06:16,818 --> 00:06:18,820 with this pure dump of flour. 149 00:06:18,820 --> 00:06:22,023 - Look at how he's doing this. Brad: Right over the trash can. 150 00:06:22,023 --> 00:06:24,559 Mia: Practically, in the trash can. 151 00:06:24,559 --> 00:06:26,428 That one dish is gonna screw the oil 152 00:06:26,428 --> 00:06:28,363 for the whole entire night. 153 00:06:28,363 --> 00:06:30,765 Jon: Oh, my gosh. Look at that. 154 00:06:30,765 --> 00:06:32,467 Brad: It should absolutely not be steaming like that. 155 00:06:32,467 --> 00:06:34,736 That is absolutely excess contaminants. 156 00:06:34,736 --> 00:06:36,504 Look at this place. It's a mess. 157 00:06:36,504 --> 00:06:38,039 Jon: Look at the dirt on that counter. 158 00:06:38,039 --> 00:06:39,774 - Look at the filth everywhere. Brad: Oh, my God! 159 00:06:39,774 --> 00:06:41,476 Mia: That has never been clean. 160 00:06:41,476 --> 00:06:43,478 Brad: That's absolutely a fire hazard. 161 00:06:43,478 --> 00:06:45,714 Man 1: Look at these two, instead of doing something 162 00:06:45,714 --> 00:06:48,116 to save their business, they're just standing around. 163 00:06:48,116 --> 00:06:50,719 They're choosing to let this business fail. 164 00:06:50,719 --> 00:06:54,789 So for recon tonight, I got two local radio celebrities, 165 00:06:54,789 --> 00:06:56,124 Virginia and Fran. 166 00:06:56,124 --> 00:06:58,126 So these girls do remotes all the time. 167 00:06:58,126 --> 00:07:01,863 They're in bars, they know Port St. Lucie really, really well. 168 00:07:01,863 --> 00:07:03,164 And let's see what they got, 'cause there's only 169 00:07:03,164 --> 00:07:04,866 three customers in the whole place. 170 00:07:04,866 --> 00:07:06,668 - Hello. - Hi, how are you? 171 00:07:06,668 --> 00:07:08,937 Hi. I want the mojito. 172 00:07:08,937 --> 00:07:11,506 I'm gonna do an amaretto sour. 173 00:07:11,506 --> 00:07:14,009 Definitely the calamari. Thank you so much. 174 00:07:16,745 --> 00:07:19,147 He is pouring in the air. You know I hate that. 175 00:07:19,147 --> 00:07:22,484 Looking behind this bar, I don't see a service well. 176 00:07:22,484 --> 00:07:23,885 Mia: It doesn't seem like there's anything 177 00:07:23,885 --> 00:07:26,955 a-- across the front of the bar for a workstation. 178 00:07:26,955 --> 00:07:29,491 There isn't. Everything faces the other way. 179 00:07:29,491 --> 00:07:30,792 Jon: So that's his amaretto sour. 180 00:07:30,792 --> 00:07:31,926 Mia: That's the amaretto sour. 181 00:07:31,926 --> 00:07:33,428 Now an amaretto sour should be 182 00:07:33,428 --> 00:07:34,763 shaken, of course, correct? 183 00:07:34,763 --> 00:07:37,699 - Yes, anything with citrus. - Yup. 184 00:07:37,699 --> 00:07:40,935 Mia: So Mario is doing a mojito. 185 00:07:40,935 --> 00:07:42,537 So far I saw him use fresh mint. 186 00:07:42,537 --> 00:07:44,039 I'm surprised they have it, to be honest. 187 00:07:44,039 --> 00:07:46,841 And there, simple syrup. Looking for the rum. 188 00:07:46,841 --> 00:07:48,910 Mia: Still building in the air, but, oh, 189 00:07:48,910 --> 00:07:51,513 I think we have some overpouring, Jon. 190 00:07:51,513 --> 00:07:54,983 And now he's going to muddle. Okay, that's a choice. 191 00:07:54,983 --> 00:07:56,918 Mia: And if he keeps going to town with that muddler, 192 00:07:56,918 --> 00:07:59,954 he's gonna make that mint swampy and bitter. 193 00:07:59,954 --> 00:08:01,790 You'd really just wanna release those oils, 194 00:08:01,790 --> 00:08:04,592 and he's just destroyed that mojito. 195 00:08:04,592 --> 00:08:07,195 - Mojito. For you. - Yes. Perfect. 196 00:08:07,195 --> 00:08:09,064 - Thank you. - Thanks so much. 197 00:08:09,064 --> 00:08:10,065 - You're welcome. - Thank you. 198 00:08:10,065 --> 00:08:12,233 - Cheers. Ting. - Cheers. 199 00:08:12,233 --> 00:08:15,403 [suspenseful music] 200 00:08:18,706 --> 00:08:20,075 She can't even talk. 201 00:08:20,075 --> 00:08:22,210 Yeah, mine is definitely too sweet. 202 00:08:22,210 --> 00:08:24,813 - Not sour. It's just sweet. - Yeah. 203 00:08:24,813 --> 00:08:26,081 Woman 2: So much mint in it, with the bar straw, 204 00:08:26,081 --> 00:08:28,116 you get mint sucked up in there. 205 00:08:28,116 --> 00:08:30,218 It's like a-- a salad in a cup. 206 00:08:30,218 --> 00:08:32,554 - That is... - A salad in a cup? 207 00:08:32,554 --> 00:08:34,622 Mia: It really is. She's not wrong. 208 00:08:34,622 --> 00:08:36,157 So let's see what Joel's doing. 209 00:08:36,157 --> 00:08:37,859 [dramatic music] 210 00:08:37,859 --> 00:08:38,960 That's chicken wings. 211 00:08:38,960 --> 00:08:40,728 Chicken wings on the dishwasher. 212 00:08:40,728 --> 00:08:42,564 Brad: I hope he's not gonna rinse those wings 213 00:08:42,564 --> 00:08:44,099 at the dishwasher station. 214 00:08:44,099 --> 00:08:47,168 So he's got raw chicken all over that countertop, 215 00:08:47,168 --> 00:08:48,970 all over the area. It's not even in a bowl. 216 00:08:48,970 --> 00:08:50,872 Jon: It's dripping right now all over the counter. 217 00:08:50,872 --> 00:08:52,000 Mia: Mm-hmm. 218 00:08:52,000 --> 00:08:52,140 Mia: Mm-hmm. 219 00:08:52,140 --> 00:08:54,576 Brad: He's touching the faucet. - No. 220 00:08:54,576 --> 00:08:56,144 Jon: He's put the valve all over the chicken. 221 00:08:56,144 --> 00:08:58,246 Jon: Look at that. - Oh, God. 222 00:08:58,246 --> 00:09:00,148 Brad: And then he's gonna clean glassware with that. 223 00:09:00,148 --> 00:09:03,118 - Ready-to-eat serving utensils. - Well, this is bad. 224 00:09:03,118 --> 00:09:05,887 So let's see what he touches with his hands. 225 00:09:05,887 --> 00:09:08,756 Jon: Wow. So there's chicken juice all over that container. 226 00:09:08,756 --> 00:09:10,792 Uh-huh. Now on the door handle. 227 00:09:10,792 --> 00:09:13,128 Jon: He's opening a residential door. 228 00:09:13,128 --> 00:09:16,064 He's going outside, he's throwing that away. Okay. 229 00:09:16,064 --> 00:09:18,766 Now the raw chicken meat is all over that door handle. 230 00:09:18,766 --> 00:09:20,201 Raw chicken meat has now touched 231 00:09:20,201 --> 00:09:22,003 six to seven different things in this kitchen. 232 00:09:22,003 --> 00:09:24,005 So we have complete cross-contamination. 233 00:09:24,005 --> 00:09:25,773 God knows it could be on everything, right? 234 00:09:25,773 --> 00:09:29,144 Brad: This is how you get people sick. 235 00:09:29,144 --> 00:09:30,678 I'm dying to see when he's gonna make the ticket. 236 00:09:30,678 --> 00:09:31,813 I watched that ticket come in, 237 00:09:31,813 --> 00:09:32,914 like, six minutes ago. 238 00:09:32,914 --> 00:09:35,083 [dramatic music] 239 00:09:36,017 --> 00:09:37,819 What the... 240 00:09:37,819 --> 00:09:40,622 Jon: That's '23, see that? Brad: Yes. 241 00:09:40,622 --> 00:09:43,825 - Is that calamari? - That's calamari labeled '23. 242 00:09:43,825 --> 00:09:46,761 So that's over a month old. 243 00:09:46,761 --> 00:09:48,963 Brad: Oh, that's the calamari. Jon: Oh, my God! 244 00:09:48,963 --> 00:09:51,032 Brad: It's supposed to be calamari. 245 00:09:51,032 --> 00:09:52,667 I hope that's just marinade on there. 246 00:09:52,667 --> 00:09:55,637 [intense music] 247 00:09:57,639 --> 00:09:59,941 Is the owner vaping in the, in the kitchen? 248 00:09:59,941 --> 00:10:01,643 I swear, I just saw the owner vape in the kitchen. 249 00:10:01,643 --> 00:10:03,244 - Yup. Jon: Chef. 250 00:10:03,244 --> 00:10:05,914 - Can our people eat that? Brad: Nobody can eat that. 251 00:10:05,914 --> 00:10:07,782 So we have to stop that. That can't leave the kitchen. 252 00:10:07,782 --> 00:10:09,250 - That cannot leave the kitchen. - Let's get inside. 253 00:10:09,250 --> 00:10:10,852 Mia, we'll see you in a little while. 254 00:10:10,852 --> 00:10:12,954 [intense music] 255 00:10:14,222 --> 00:10:16,057 - Sober or something? - Yeah. 256 00:10:18,092 --> 00:10:19,961 [music continues] 257 00:10:19,961 --> 00:10:22,230 You drink two of them, you're being carried out. 258 00:10:22,230 --> 00:10:24,265 - Ha-ha! - Who gonna drive my car? 259 00:10:25,233 --> 00:10:27,802 [intense music] 260 00:10:27,802 --> 00:10:29,938 - Mark. Jon Taffer. Good. - Oh. How are you? 261 00:10:29,938 --> 00:10:31,339 Very nice to meet you. Mark Maffei. 262 00:10:31,339 --> 00:10:32,941 Come, it's my chef, Brad. 263 00:10:32,941 --> 00:10:34,142 Come in the back with me for a minute. 264 00:10:34,142 --> 00:10:35,109 Mark: You got it. 265 00:10:36,678 --> 00:10:38,947 Where is that calamari you just made? 266 00:10:40,148 --> 00:10:42,116 Bring it back here. 267 00:10:42,116 --> 00:10:43,885 Jon: I don't want anybody to eat that. 268 00:10:47,689 --> 00:10:50,358 First of all, where's the calamari? Show it to me. 269 00:10:50,358 --> 00:10:53,695 Didn't this have a date '23 on it when you opened it? 270 00:10:53,695 --> 00:10:56,364 - Yeah. - So this is from '23. 271 00:10:56,364 --> 00:10:58,733 - What year is it now? - It's '24. 272 00:10:58,733 --> 00:11:01,169 It's '24, but it's new. It's not old. 273 00:11:01,169 --> 00:11:04,038 Then how do I know it's new if it says '23 on it? 274 00:11:04,038 --> 00:11:06,107 - It's a mistake. - Can you look at that, chef? 275 00:11:06,107 --> 00:11:07,742 - Is that acceptable to you? - It's not old. 276 00:11:07,742 --> 00:11:09,711 [clears throat] 277 00:11:09,711 --> 00:11:12,280 - Smells fishy to me, Jon. - Smell that. 278 00:11:13,147 --> 00:11:16,117 [intense music] 279 00:11:16,117 --> 00:11:19,654 So you guys own this place. Do you know that that's good? 280 00:11:19,654 --> 00:11:21,889 - You don't, now, do ya? Mark: At the moment, no. 281 00:11:21,889 --> 00:11:23,258 That doesn't mean nothing's fresh. 282 00:11:23,258 --> 00:11:25,159 It means that you don't have a [bleep] clue. 283 00:11:25,159 --> 00:11:27,996 That's what it means. Okay, next. 284 00:11:27,996 --> 00:11:30,265 I watched you before with chicken wings. 285 00:11:30,265 --> 00:11:33,268 Take 'em to a dishwash area, not a prep area. 286 00:11:33,268 --> 00:11:36,137 He's got chicken wings juice all over your hand. 287 00:11:36,137 --> 00:11:40,141 You open the doorknob, took a box to the garbage. 288 00:11:40,141 --> 00:11:43,044 You have raw chicken juice all over that door. 289 00:11:43,044 --> 00:11:44,879 You then grab the handle here. 290 00:11:44,879 --> 00:11:48,683 This entire kitchen is covered in raw chicken. 291 00:11:48,683 --> 00:11:50,918 - Right? - Yes, sir. 292 00:11:50,918 --> 00:11:52,820 - But this is your place. - Yeah. 293 00:11:52,820 --> 00:11:55,189 Jon: Look at this stuff in the freezer, unwrapped. 294 00:11:55,189 --> 00:11:57,292 Look at these, guys. You wanna eat those? 295 00:11:57,292 --> 00:11:59,894 We got a freezer burn on 'em. You wanna eat those? 296 00:11:59,894 --> 00:12:01,329 This is your money. 297 00:12:01,329 --> 00:12:04,198 And now, just like that money... 298 00:12:06,467 --> 00:12:07,902 it's in the trash. 299 00:12:07,902 --> 00:12:09,904 [tray clatters] 300 00:12:09,904 --> 00:12:11,706 And when do you think this is from? 301 00:12:11,706 --> 00:12:13,441 You don't [bleep] know, do you, Mark? 302 00:12:13,441 --> 00:12:15,443 So you don't know that either! 303 00:12:15,443 --> 00:12:18,179 I want to understand what do you know. 304 00:12:18,179 --> 00:12:19,447 Jon: You got a guy back here who's 305 00:12:19,447 --> 00:12:21,783 cross-contaminating your kitchen. 306 00:12:21,783 --> 00:12:25,053 You're vaping, which is against the law in a fricking kitchen, 307 00:12:25,053 --> 00:12:26,788 oblivious to everything, 308 00:12:26,788 --> 00:12:28,956 and you're supposed to be experienced, 309 00:12:28,956 --> 00:12:30,391 and this is your kitchen. 310 00:12:30,391 --> 00:12:33,061 You're gonna [bleep] kill somebody! 311 00:12:38,308 --> 00:12:40,777 You don't have a fricking clue! 312 00:12:40,777 --> 00:12:42,446 Jon: You are supposed to be experienced 313 00:12:42,446 --> 00:12:44,214 and this is your kitchen. 314 00:12:44,214 --> 00:12:47,985 You're gonna [bleep] kill somebody! 315 00:12:47,985 --> 00:12:50,921 You're gonna lose your house, aren't you? 316 00:12:50,921 --> 00:12:53,123 What happened to your daughter's college fund? 317 00:12:53,123 --> 00:12:54,992 Tell me, Os, what happened? 318 00:12:54,992 --> 00:12:56,960 - I had to spend it. - Spent it. 319 00:12:56,960 --> 00:13:00,864 So you spent your college fund, you're about to lose your house, 320 00:13:00,864 --> 00:13:04,334 and this is what's gonna save you? 321 00:13:04,334 --> 00:13:07,504 Jon: If I was losing my house, I'd learn everything I could! 322 00:13:07,504 --> 00:13:10,073 You are sinking! 323 00:13:10,073 --> 00:13:12,209 And you're doing nothing about it. 324 00:13:12,209 --> 00:13:13,877 I mean, um, we're doing what we can. 325 00:13:13,877 --> 00:13:15,979 No, you're doing what you choose. 326 00:13:15,979 --> 00:13:17,748 You're not doing what you can. 327 00:13:17,748 --> 00:13:21,351 If you were doing what you can, you would have learned it! 328 00:13:21,351 --> 00:13:23,520 You're losing your house, too, aren't you? 329 00:13:23,520 --> 00:13:25,355 Well, I'm getting damn close to it. 330 00:13:25,355 --> 00:13:27,824 You guys made a choice to be ignorant. 331 00:13:27,824 --> 00:13:29,826 Welcome to the world of ignorance. 332 00:13:29,826 --> 00:13:32,095 In a world of ignorance, you lose money! 333 00:13:32,095 --> 00:13:34,097 Yeah, we're finding that out. 334 00:13:34,097 --> 00:13:35,866 This is shameful, guys. 335 00:13:35,866 --> 00:13:37,868 I'll be back tomorrow and I'll teach you, 336 00:13:37,868 --> 00:13:39,136 and I'll save your ass. 337 00:13:39,136 --> 00:13:41,004 But you gotta save it with me. 338 00:13:41,004 --> 00:13:43,140 Get rid of that sport jacket tomorrow, come in here, 339 00:13:43,140 --> 00:13:45,008 'cause you guys are gonna work your asses off. 340 00:13:45,008 --> 00:13:46,376 - See you tomorrow. - I'll be ready. 341 00:13:46,376 --> 00:13:48,378 Thank you. 342 00:13:48,378 --> 00:13:50,447 Can I clean this shit up? 343 00:13:50,447 --> 00:13:52,115 Mark: Ah, I got our ass whupped. 344 00:13:52,115 --> 00:13:53,984 A lot of things that 345 00:13:53,984 --> 00:13:56,453 we thought were okay, obviously aren't. 346 00:13:56,453 --> 00:13:58,388 I didn't expect him to come in here and be nice, 347 00:13:58,388 --> 00:14:01,391 but he made it out like I, I was a-- a dumbass, 348 00:14:01,391 --> 00:14:03,994 didn't know nothing. 349 00:14:03,994 --> 00:14:05,862 Mark: Been running restaurants for five, six years. 350 00:14:05,862 --> 00:14:08,265 I know a little bit, and I'm not [bleep] ignorant. 351 00:14:08,265 --> 00:14:09,299 I know that. 352 00:14:10,867 --> 00:14:12,803 [cutlery clanking] 353 00:14:14,538 --> 00:14:17,474 [instrumental music] 354 00:14:21,812 --> 00:14:24,748 [upbeat music] 355 00:14:27,918 --> 00:14:30,187 Jon: Last night was incredibly frustrating to me. 356 00:14:30,187 --> 00:14:32,289 Both of them, Mark and Os, 357 00:14:32,289 --> 00:14:35,025 have owned this business for three years. 358 00:14:35,025 --> 00:14:37,227 Neither of them take any accountability, 359 00:14:37,227 --> 00:14:38,962 any responsibility. 360 00:14:38,962 --> 00:14:40,931 If I don't get them to own it, 361 00:14:40,931 --> 00:14:42,466 their business is gonna run them 362 00:14:42,466 --> 00:14:44,301 rather than them running their business, 363 00:14:44,301 --> 00:14:46,236 and it'll run 'em right to the poorhouse. 364 00:14:48,038 --> 00:14:50,841 So you guys cleaned up pretty good last night, huh? 365 00:14:50,841 --> 00:14:52,209 So what time were you guys here till? 366 00:14:52,209 --> 00:14:53,844 Mid... I'd say midnight. 367 00:14:53,844 --> 00:14:54,978 What time were you here? 368 00:14:54,978 --> 00:14:57,180 - 6 a.m.. - After they left. 369 00:14:57,180 --> 00:15:00,083 This job means a lot to you, then, doesn't it, Joel? 370 00:15:00,083 --> 00:15:02,486 So what got me upset about both of you last night 371 00:15:02,486 --> 00:15:04,054 is complacency. 372 00:15:06,056 --> 00:15:08,392 Raw chicken is about as dangerous a product 373 00:15:08,392 --> 00:15:11,061 as we can ever have. 374 00:15:11,061 --> 00:15:12,596 Jon: And it was cross-contaminated 375 00:15:12,596 --> 00:15:15,499 completely across that entire kitchen. 376 00:15:15,499 --> 00:15:17,501 You know, and this poor guy is trying to do well, 377 00:15:17,501 --> 00:15:19,636 but he doesn't have the tools, he doesn't have a manager. 378 00:15:19,636 --> 00:15:21,638 You're back there alone. 379 00:15:21,638 --> 00:15:24,274 Nobody's training you, teaching you, guiding you. 380 00:15:24,274 --> 00:15:26,977 So, so we can't be successful like this. 381 00:15:26,977 --> 00:15:29,212 This is your food, too, right? 382 00:15:29,212 --> 00:15:31,515 You gotta be connected to that kitchen. 383 00:15:32,949 --> 00:15:34,384 Who does the recipes? 384 00:15:34,384 --> 00:15:38,088 When I get here, it was an Italian menu. 385 00:15:38,088 --> 00:15:40,490 And suddenly all the crowds start to change. 386 00:15:40,490 --> 00:15:43,960 And Mark told me, "Can you help me with some Latin recipes?" 387 00:15:43,960 --> 00:15:45,362 And they changed the menu. 388 00:15:45,362 --> 00:15:47,364 - So you created the recipes? - Yeah. 389 00:15:47,364 --> 00:15:49,132 Okay. Have you tried every one of them? 390 00:15:49,132 --> 00:15:52,102 Yeah. I mean, I'm not a food expert, so... 391 00:15:52,102 --> 00:15:53,503 Especially in Latin food. 392 00:15:53,503 --> 00:15:55,172 Do you think you can be successful 393 00:15:55,172 --> 00:15:57,441 in a business you know nothing about? 394 00:15:57,441 --> 00:15:59,976 - Uh, short answer, no. - Of course not. 395 00:15:59,976 --> 00:16:01,645 Do you think you can be successful? 396 00:16:01,645 --> 00:16:03,914 I've been asking myself 397 00:16:03,914 --> 00:16:07,384 if I should really be doing this with the knowledge I have. 398 00:16:07,384 --> 00:16:09,386 So do you understand why I let you have it last night? 399 00:16:09,386 --> 00:16:11,988 Yeah, of course, of course. Yeah. 400 00:16:11,988 --> 00:16:14,524 It's not easy to beat up somebody in his own business, 401 00:16:14,524 --> 00:16:17,327 in front of his employees, but the fact of the matter is... 402 00:16:17,327 --> 00:16:19,396 You've been in this business how long, Os? 403 00:16:19,396 --> 00:16:20,397 - Two. Jon: Two years. 404 00:16:20,397 --> 00:16:22,432 You put your life savings in it. 405 00:16:22,432 --> 00:16:25,202 And what are you supposed to do when you come here every day? 406 00:16:25,202 --> 00:16:27,604 - What's your job here? - Well, my job, uh... 407 00:16:27,604 --> 00:16:30,006 I do the marketing and the promotions. 408 00:16:30,006 --> 00:16:31,541 So what kind of promotions do we have? 409 00:16:31,541 --> 00:16:34,044 Os: We have our, uh, dance class here. 410 00:16:34,044 --> 00:16:37,681 Uh, we have comedy nights. Some nights we have, um... 411 00:16:37,681 --> 00:16:39,449 Anytime I've ever run dance lessons 412 00:16:39,449 --> 00:16:43,353 or dance programs in a bar, they drink water, diet cola, 413 00:16:43,353 --> 00:16:45,455 and nobody makes any money. Is that accurate? 414 00:16:45,455 --> 00:16:48,291 - Yes. - So that's not a promotion. 415 00:16:48,291 --> 00:16:51,061 You know why every, almost every comedy club in the country 416 00:16:51,061 --> 00:16:52,629 has a two-drink minimum? 417 00:16:52,629 --> 00:16:55,165 'Cause they won't make money if they don't. 418 00:16:55,165 --> 00:16:57,200 So are these the same promotions we're doing now 419 00:16:57,200 --> 00:17:00,036 that we did three months ago? 420 00:17:00,036 --> 00:17:02,372 When you do a promotion, and three, four months into it, 421 00:17:02,372 --> 00:17:06,343 it's not working, shouldn't you come up with a new one? 422 00:17:06,343 --> 00:17:08,478 There is just so much, I, we-- we... 423 00:17:08,478 --> 00:17:11,481 Both of us are, are constantly feeling like we're underwater. 424 00:17:11,481 --> 00:17:13,517 Jon: Because you don't know what you're doing. 425 00:17:13,517 --> 00:17:16,620 If you knew it, you'd do it. It's a pretty calm process. 426 00:17:16,620 --> 00:17:21,191 It is. And people aren't stressed out like you are. 427 00:17:21,191 --> 00:17:23,193 What is your job when you come here every day, Mark? 428 00:17:23,193 --> 00:17:25,328 I pretty much run 429 00:17:25,328 --> 00:17:27,531 all the aspects of, uh, of the restaurant. 430 00:17:27,531 --> 00:17:30,333 I mean, there's just a million things going on at once, so... 431 00:17:30,333 --> 00:17:32,736 We don't know what we're doing, do we? 432 00:17:32,736 --> 00:17:36,000 For example, Partender is an inventory-tracking application. 433 00:17:36,000 --> 00:17:37,073 For example, Partender is an inventory-tracking application. 434 00:17:37,073 --> 00:17:41,211 So we know what we consumed and we know what we sold. 435 00:17:41,211 --> 00:17:42,546 Jon: Right? - Of course, yeah. 436 00:17:42,546 --> 00:17:45,081 This is your management, Mark. 437 00:17:45,081 --> 00:17:49,152 Over those several days, we poured $8900 worth of alcohol 438 00:17:49,152 --> 00:17:50,754 at retail value. 439 00:17:50,754 --> 00:17:54,357 We sold $6400 worth. 440 00:17:54,357 --> 00:17:59,563 The gap is $2500 in one weekend. 441 00:17:59,563 --> 00:18:02,299 - How much is it a year, Mark? - 130,000. 442 00:18:02,299 --> 00:18:05,302 $130,000 a year. 443 00:18:05,302 --> 00:18:09,673 All of this is being overpoured, given away, or not rung up 444 00:18:09,673 --> 00:18:12,442 as you're standing here running this place. 445 00:18:12,442 --> 00:18:15,545 You're not losing money, you're giving it away! 446 00:18:15,545 --> 00:18:18,381 Kim: Losing that much of, that amount of money? 447 00:18:18,381 --> 00:18:20,784 Like, how, how is it possible? 448 00:18:20,784 --> 00:18:24,254 You overpoured those drinks last night. 449 00:18:24,254 --> 00:18:26,256 Jon: You were standing right there when he did it. 450 00:18:27,390 --> 00:18:29,125 That's your partner. 451 00:18:29,125 --> 00:18:31,795 He managed nothing. 452 00:18:31,795 --> 00:18:33,797 - Believe me, I do a lot. - It's easy, man! 453 00:18:33,797 --> 00:18:37,400 Check the food, check the drinks, train people! You bet-- 454 00:18:37,400 --> 00:18:39,402 When there's 200 people running around in here, 455 00:18:39,402 --> 00:18:42,072 I can't check every [bleep] drink they're making. 456 00:18:42,072 --> 00:18:44,140 Your attitude sucks. 457 00:18:44,140 --> 00:18:46,676 You stand here saying, "Well, I didn't learn, I didn't this, 458 00:18:46,676 --> 00:18:48,144 I shouldn't be in this business, 459 00:18:48,144 --> 00:18:50,280 maybe I shouldn't do it." Not once-- 460 00:18:50,280 --> 00:18:52,549 You want honesty from me, I'm giving you honesty. 461 00:18:52,549 --> 00:18:55,151 I understand that. So why are you here? 462 00:18:55,151 --> 00:18:57,153 - For them. - That's bullshit. 463 00:18:57,153 --> 00:18:58,555 - Mark! Mark: No, it isn't bullshit. 464 00:18:58,555 --> 00:19:00,824 How much more money do you have till we're closed? 465 00:19:00,824 --> 00:19:02,492 - Three months we're outta here. - Three months. 466 00:19:02,492 --> 00:19:04,294 So you lose your job in three months. 467 00:19:04,294 --> 00:19:06,696 - Did he come through for you? - But things don't change. 468 00:19:06,696 --> 00:19:08,498 If he cared about you and this place 469 00:19:08,498 --> 00:19:11,434 and you keeping your job, he'd run it, wouldn't he? 470 00:19:11,434 --> 00:19:14,170 Nobody here is gonna question whether I care about 'em or not. 471 00:19:14,170 --> 00:19:15,705 I didn't, I didn't manage it effectively, 472 00:19:15,705 --> 00:19:17,374 but I [bleep] care about everybody here. 473 00:19:17,374 --> 00:19:18,842 It's not bullshit! You can call it-- 474 00:19:18,842 --> 00:19:22,479 Because you come here and you do nothing to save her job! 475 00:19:22,479 --> 00:19:24,514 I know what effort I put in for this place every day. 476 00:19:24,514 --> 00:19:25,882 Mark: Maybe I don't have enough knowledge. 477 00:19:25,882 --> 00:19:28,184 - You come here every day. - Yeah! 478 00:19:28,184 --> 00:19:30,353 But you don't do the things that you don't like doing, 479 00:19:30,353 --> 00:19:32,522 like checking the kitchen, checking the bar. 480 00:19:32,522 --> 00:19:34,724 Jon: You're full of shit, Mark. 481 00:19:34,724 --> 00:19:37,193 [dramatic music] 482 00:19:39,821 --> 00:19:41,856 - You're full of shit, Mark. - Um... 483 00:19:41,856 --> 00:19:43,692 For three years you didn't put in the effort 484 00:19:43,692 --> 00:19:45,560 to learn a fricking thing. 485 00:19:45,560 --> 00:19:47,429 I don't know about the kitchen. I'm not a chef. 486 00:19:47,429 --> 00:19:49,297 I'm not a cook. I never had the desire to be. 487 00:19:49,297 --> 00:19:51,466 I learned a lot about just running our restaurant in-- 488 00:19:51,466 --> 00:19:54,169 So do you know how to run a bar? Do you know how to make a drink? 489 00:19:54,169 --> 00:19:56,438 Yeah. I got my certificate up there just like Mario. 490 00:19:56,438 --> 00:19:58,773 So that's why you lost a $130,000 a year? 491 00:19:58,773 --> 00:20:00,709 For not checking it up, that's why. 492 00:20:00,709 --> 00:20:02,577 Okay, so now we're getting somewhere. 493 00:20:02,577 --> 00:20:05,380 So you come to work, but you don't check. 494 00:20:05,380 --> 00:20:07,582 You come to work, but you don't taste. 495 00:20:07,582 --> 00:20:09,517 You come to work, but you don't train. 496 00:20:09,517 --> 00:20:11,386 But you're telling me that you're trying. 497 00:20:11,386 --> 00:20:14,322 Mark, you're full of shit, and you're bullshitting yourself. 498 00:20:14,322 --> 00:20:17,325 And until you own this [bleep] failure, 499 00:20:17,325 --> 00:20:19,361 you will never be successful! 500 00:20:19,361 --> 00:20:21,463 Of course, the buck stops with me. 501 00:20:21,463 --> 00:20:23,732 - So what are you gonna do? - I'm gonna, I'm gonna... 502 00:20:23,732 --> 00:20:25,867 I'm gonna make it work. I'm gonna learn it. 503 00:20:25,867 --> 00:20:27,869 Okay, well, 'cause I'd like to stop screaming at you 504 00:20:27,869 --> 00:20:29,471 and I'd like to start learning. 505 00:20:29,471 --> 00:20:31,406 - Thank you, Jon. - Yes, thank you. 506 00:20:31,406 --> 00:20:33,608 But we got a lot of work to do, right? 507 00:20:33,608 --> 00:20:35,644 It's absolutely hard to hear it because I know 508 00:20:35,644 --> 00:20:37,479 the blood, sweat and tears I put into it, 509 00:20:37,479 --> 00:20:39,748 but I have to prove that I can manage in a way 510 00:20:39,748 --> 00:20:42,150 that actually makes this place profitable, 511 00:20:42,150 --> 00:20:43,885 because everything I've been through 512 00:20:43,885 --> 00:20:46,821 really wasn't worth it if this doesn't work. 513 00:20:46,821 --> 00:20:48,390 Jon: We got a lot of work to do, guys. You ready? 514 00:20:48,390 --> 00:20:49,424 - Yup. - Okay, let's go do it. 515 00:20:49,424 --> 00:20:52,227 [upbeat music] 516 00:20:56,264 --> 00:20:58,299 Mia: Hi, guys. So, uh... 517 00:20:58,299 --> 00:21:00,435 Mario, last night our recon guests came in 518 00:21:00,435 --> 00:21:03,304 and they ordered a mojito and an amaretto sour. 519 00:21:03,304 --> 00:21:05,240 So would you just join me back here 520 00:21:05,240 --> 00:21:07,375 and make me an amaretto sour like you did last night? 521 00:21:07,375 --> 00:21:09,811 - Sure. - Your time to shine, honey. 522 00:21:09,811 --> 00:21:12,280 [ice rattling] 523 00:21:12,280 --> 00:21:14,382 Alright. 524 00:21:14,382 --> 00:21:18,253 ♪ Why are you building your drink in the air? ♪♪ 525 00:21:19,721 --> 00:21:21,556 Because I'm not used to having a well. 526 00:21:21,556 --> 00:21:23,425 So you're perfectly illustrating the fact 527 00:21:23,425 --> 00:21:26,428 that we don't have a full functioning well. Keep going. 528 00:21:27,295 --> 00:21:28,463 Sour mix. 529 00:21:30,532 --> 00:21:31,566 The tongs. 530 00:21:32,867 --> 00:21:34,803 Okay. Thank you so much. 531 00:21:34,803 --> 00:21:36,604 Mia: The rule of thumb is any cocktail 532 00:21:36,604 --> 00:21:38,807 that has citrus gets shaken. 533 00:21:38,807 --> 00:21:40,408 Anything that does not have citrus 534 00:21:40,408 --> 00:21:42,977 is usually built in a mixing glass and stirred. 535 00:21:42,977 --> 00:21:45,480 Um, but I'm just gonna put this one aside and I'm gonna 536 00:21:45,480 --> 00:21:47,615 demonstrate the one that we're going to do tonight 537 00:21:47,615 --> 00:21:51,953 using proper ingredients for a classic amaretto sour. 538 00:21:51,953 --> 00:21:54,823 We are going to start with three quarters of an ounce 539 00:21:54,823 --> 00:21:57,492 of Twisted Alchemy fresh lemon juice. 540 00:21:57,492 --> 00:21:59,294 One, two, three. 541 00:21:59,294 --> 00:22:01,996 Then we are just going to balance the acidity 542 00:22:01,996 --> 00:22:03,565 with some simple syrup. 543 00:22:03,565 --> 00:22:05,600 One, two, three. 544 00:22:05,600 --> 00:22:09,003 And then finishing off with two ounces of amaretto. 545 00:22:09,003 --> 00:22:12,440 One, two, three, four, five, six, seven, eight. 546 00:22:12,440 --> 00:22:14,843 Ice your glass. 547 00:22:14,843 --> 00:22:17,645 You ice your mixing glass. 548 00:22:17,645 --> 00:22:20,715 Cap it, flip it and shake. 549 00:22:20,715 --> 00:22:22,383 [ice rattling] 550 00:22:23,918 --> 00:22:26,221 Pour over fresh ice... 551 00:22:30,492 --> 00:22:33,328 and garnish with a marinated cherry. 552 00:22:33,328 --> 00:22:35,363 And this is our version 553 00:22:35,363 --> 00:22:39,000 of a classic amaretto sour. 554 00:22:39,000 --> 00:22:41,469 Using fresh juices, using quality products, 555 00:22:41,469 --> 00:22:44,405 it's going to up the perceived value of your cocktails, 556 00:22:44,405 --> 00:22:46,674 but your bartenders are gonna be able to bang 'em out. 557 00:22:46,674 --> 00:22:48,343 Tonight is going to be our stress test. 558 00:22:48,343 --> 00:22:50,745 We got some work to do before we open the doors. 559 00:22:50,745 --> 00:22:52,814 - Okay. - Alright, let's kick it. 560 00:22:52,814 --> 00:22:55,817 Gentlemen, welcome back into your kitchen. 561 00:22:55,817 --> 00:22:58,353 So the first thing I wanna do is the calamari. 562 00:22:58,353 --> 00:23:00,755 Last night I saw you flouring. 563 00:23:00,755 --> 00:23:02,490 Over the garbage can, flour's going everywhere. 564 00:23:02,490 --> 00:23:04,492 It's going on you, it's going on the floor. 565 00:23:04,492 --> 00:23:06,895 Let's go back to the basics, let's do a little twist on it. 566 00:23:06,895 --> 00:23:08,563 Brad: You guys ready to learn? - Yes, sir. 567 00:23:08,563 --> 00:23:10,498 Alright, here's what we're gonna do first. 568 00:23:10,498 --> 00:23:14,035 Chef, go ahead and grab those calamari steaks. 569 00:23:14,035 --> 00:23:16,671 Brad: So go ahead and throw them in the fryer. 570 00:23:16,671 --> 00:23:18,940 These are steak calamari, you can cut 'em down 571 00:23:18,940 --> 00:23:21,576 into the size you want. We're gonna do nice, thick pieces. 572 00:23:21,576 --> 00:23:23,077 Soak 'em in buttermilk, and then we bread them 573 00:23:23,077 --> 00:23:25,647 in flour and seasoned breadcrumbs. 574 00:23:25,647 --> 00:23:28,316 We're gonna bread them ahead of time, so they're ready to go. 575 00:23:28,316 --> 00:23:30,552 Super simple, quick, delicious. 576 00:23:30,552 --> 00:23:33,521 Chef, you wanna pull those up for me? Those are ready. 577 00:23:33,521 --> 00:23:36,925 Alright. And, gentlemen, this is a little bit of flaky sea salt. 578 00:23:36,925 --> 00:23:38,927 You season right out of the fryer, right, 579 00:23:38,927 --> 00:23:42,831 for that nice, hot calamari stick to grab on to that salt. 580 00:23:42,831 --> 00:23:45,066 This is just parsley, cut fresh, 581 00:23:45,066 --> 00:23:47,435 and we're gonna do, we're gonna do a little twist to it. 582 00:23:47,435 --> 00:23:48,870 Some smoked paprika. 583 00:23:50,405 --> 00:23:53,074 So it's not your average calamari fries. 584 00:23:53,074 --> 00:23:54,943 So super simple. 585 00:23:54,943 --> 00:23:57,445 And then a little more, right on top. 586 00:23:57,445 --> 00:23:59,948 And then we have a Chile de arbol, 587 00:23:59,948 --> 00:24:03,418 and I also have a citrus aioli. 588 00:24:03,418 --> 00:24:06,087 Then we're gonna do lemon cheeks, not wedges. 589 00:24:06,087 --> 00:24:08,122 Make it like you eat with your eyes first. 590 00:24:08,122 --> 00:24:10,959 And this is definitely a dish you eat with your eyes. 591 00:24:10,959 --> 00:24:14,495 Brad: But it's gonna be delicious, clean and easy. 592 00:24:14,495 --> 00:24:16,564 Gentlemen, start your engines. 593 00:24:16,564 --> 00:24:18,433 [upbeat music] 594 00:24:19,834 --> 00:24:21,836 The flavors just blend together. 595 00:24:21,836 --> 00:24:23,771 Bomb to the sky. Beautiful, bro. 596 00:24:23,771 --> 00:24:25,139 It's beautiful. Just in there, yeah. 597 00:24:25,139 --> 00:24:27,108 So we have our work cut out for us tonight. 598 00:24:27,108 --> 00:24:30,445 I wanna see absolutely zero cross-contamination. 599 00:24:30,445 --> 00:24:32,046 And this is just one training session, but I'm gonna 600 00:24:32,046 --> 00:24:33,882 keep working with you guys, make sure we're ready. 601 00:24:33,882 --> 00:24:35,383 Joel: Thank you, sir. 602 00:24:35,383 --> 00:24:38,000 [upbeat music] 603 00:24:38,000 --> 00:24:38,319 [upbeat music] 604 00:24:43,591 --> 00:24:45,526 So, Mark, what are you gonna do 605 00:24:45,526 --> 00:24:47,495 versus what is Os gonna do tonight? 606 00:24:47,495 --> 00:24:48,997 'Cause tonight you're both active. 607 00:24:48,997 --> 00:24:50,932 I'll watch the whole operation, as I see someone 608 00:24:50,932 --> 00:24:53,501 falling under that needs help, I'll jump in. 609 00:24:53,501 --> 00:24:55,136 Are you gonna be watching the kitchen? 610 00:24:55,136 --> 00:24:58,172 I-- I guess they're gonna, I... Os will start there. 611 00:24:58,172 --> 00:25:01,142 So one of you guys needs to manage the front of the house. 612 00:25:01,142 --> 00:25:03,144 And the other one needs to manage the back of the house. 613 00:25:03,144 --> 00:25:04,812 Jon: You with me? - Okay. 614 00:25:04,812 --> 00:25:06,881 Alright, let's get in our positions. 615 00:25:08,416 --> 00:25:09,684 Alright. 616 00:25:09,684 --> 00:25:11,886 Welcome to Cielo Lounge, come on in. 617 00:25:11,886 --> 00:25:13,621 [upbeat music] 618 00:25:13,621 --> 00:25:14,889 Mark: Thanks for coming. 619 00:25:14,889 --> 00:25:16,557 [indistinct chatter] 620 00:25:19,027 --> 00:25:21,062 Mia: There you go. There you go. 621 00:25:21,062 --> 00:25:23,498 Front bar is open and all the tables. 622 00:25:23,498 --> 00:25:25,099 Mark: Hey, hi, good to see you. 623 00:25:25,099 --> 00:25:27,535 Hello, you guys, welcome. 624 00:25:27,535 --> 00:25:28,937 Kim: How are you? My name is Kim. 625 00:25:28,937 --> 00:25:31,406 Looks like you have, uh, two tickets. 626 00:25:34,776 --> 00:25:37,078 - Can I get you guys a drink? - Little overpour there. 627 00:25:37,078 --> 00:25:39,714 Now you add ice, shake it and strain it over that. 628 00:25:39,714 --> 00:25:40,782 Okay. 629 00:25:42,550 --> 00:25:45,520 [instrumental music] 630 00:25:52,961 --> 00:25:55,730 - First two drinks. Mia: First two drinks. 631 00:25:55,730 --> 00:25:56,931 I guess you guys are next. 632 00:25:56,931 --> 00:25:59,067 Hey, cool. 633 00:25:59,067 --> 00:26:01,002 - This is no good. Joel: This one right here? 634 00:26:01,002 --> 00:26:02,537 Brad: Yeah, that's been sitting there way too long. 635 00:26:02,537 --> 00:26:04,539 We can't serve that now. 636 00:26:04,539 --> 00:26:06,674 Brad: Os, how long in that first ticket? When was that rung in? 637 00:26:06,674 --> 00:26:07,942 Os: 7:50. - 7:50? 638 00:26:07,942 --> 00:26:08,943 These people are gonna walk out 639 00:26:08,943 --> 00:26:10,211 if we do not get that going. 640 00:26:10,211 --> 00:26:11,980 - Calamari fries. - Okay? 641 00:26:11,980 --> 00:26:13,982 Chef, where's the calamari sticks? 642 00:26:16,884 --> 00:26:17,952 Okay. 643 00:26:17,952 --> 00:26:19,687 Mia: This is ridiculous. 644 00:26:19,687 --> 00:26:22,623 Mario is working on drinks three and four. 645 00:26:22,623 --> 00:26:26,694 I got a bartender behind a bar who moves in slow animation. 646 00:26:26,694 --> 00:26:28,496 Jon: I'm not sure he has the capability of moving 647 00:26:28,496 --> 00:26:32,834 any faster. There's not one table that has a drink. 648 00:26:32,834 --> 00:26:34,702 Mia: I think we need to work on pacing. 649 00:26:34,702 --> 00:26:36,571 [bell dings] 650 00:26:36,571 --> 00:26:38,239 [machine whirring] 651 00:26:38,239 --> 00:26:42,510 Which one is the, the beef and which one is the chicken? 652 00:26:42,510 --> 00:26:44,579 - Down here, the fryer. - Uh... 653 00:26:44,579 --> 00:26:47,115 Oh, one chicken, I think it was that, but now I don't know. 654 00:26:47,115 --> 00:26:51,586 Come on. Boss, I need to solve this problem. 655 00:26:51,586 --> 00:26:53,154 What's happening is all these tickets are coming in 656 00:26:53,154 --> 00:26:54,722 and they just can't get it out. 657 00:26:54,722 --> 00:26:56,858 Joel: This is dead. This is dead, too. 658 00:26:56,858 --> 00:26:58,292 Brad: Joel's trying as hard as he can. 659 00:26:58,292 --> 00:27:00,194 Joel: This is dead. - Os is here to help. 660 00:27:00,194 --> 00:27:03,064 It's actually making it completely worse. 661 00:27:03,064 --> 00:27:06,868 Look, this can't be sitting in here, this whole meal. 662 00:27:06,868 --> 00:27:08,269 Tell me, tell me what to do. 663 00:27:08,269 --> 00:27:10,938 He has no idea how to run all these tickets. 664 00:27:10,938 --> 00:27:13,641 He has no idea what's going on. It's chaos. 665 00:27:13,641 --> 00:27:15,610 This is not fair, bro. 666 00:27:15,610 --> 00:27:17,645 [ice rattling] 667 00:27:17,645 --> 00:27:19,814 Kim: What are you making? - Amaretto salad. 668 00:27:19,814 --> 00:27:21,649 Amara... Yes, that's the simple syrup. 669 00:27:21,649 --> 00:27:23,951 - Oh, that's... - Yup, okay. 670 00:27:23,951 --> 00:27:26,020 So what's going on? So you're making drinks until-- 671 00:27:26,020 --> 00:27:28,890 Until they get caught up, yeah, 'cause he's gonna get... 672 00:27:28,890 --> 00:27:30,892 Okay, I'm glad to see you back here doing that. 673 00:27:30,892 --> 00:27:31,926 Yeah. 674 00:27:35,096 --> 00:27:37,832 - How are we doing? Talk to me. - Ticket times are pretty bad. 675 00:27:37,832 --> 00:27:39,333 So we got a lot of tickets up there still. 676 00:27:39,333 --> 00:27:41,335 What's our ticket time running, do we know, chef? 677 00:27:41,335 --> 00:27:43,037 - Fifty minutes. - Fifty? 678 00:27:43,037 --> 00:27:44,238 - 50. - 50. 679 00:27:44,238 --> 00:27:45,706 Os, would you go to a restaurant 680 00:27:45,706 --> 00:27:48,176 where you waited 50 minutes for a ticket? 681 00:27:48,176 --> 00:27:50,211 - Not if I was hungry. - Nope, you sure wouldn't, so... 682 00:27:50,211 --> 00:27:51,712 - Yeah. - Come on, guys. 683 00:27:51,712 --> 00:27:53,247 We gotta get this food out. 684 00:27:54,582 --> 00:27:56,184 Let's see what I got here. 685 00:27:56,184 --> 00:27:58,719 [instrumental music] 686 00:28:00,321 --> 00:28:03,357 Oh, uh, maybe I had enough, but I guess not. 687 00:28:03,357 --> 00:28:06,127 Jon: Mark, Mario can't get any of the pours correctly, 688 00:28:06,127 --> 00:28:08,596 he can't get any drinks sold out, he's working with one hand, 689 00:28:08,596 --> 00:28:10,832 but it's only one hand at half speed. 690 00:28:10,832 --> 00:28:12,233 - Yeah. - I mean, this is a nightmare. 691 00:28:15,103 --> 00:28:16,704 - What are you doing? - Uh, the-- the Diet Pepsi-- 692 00:28:16,704 --> 00:28:18,272 Don't concentrate on the soft drinks. 693 00:28:18,272 --> 00:28:20,341 Concentrate on the cocktails. 694 00:28:20,341 --> 00:28:22,944 Can I get some runners for food, please? 695 00:28:22,944 --> 00:28:24,879 Brad: That food's dying. 696 00:28:24,879 --> 00:28:26,581 Joel: Come on! 697 00:28:29,750 --> 00:28:31,219 Complete chaos. 698 00:28:34,330 --> 00:28:36,933 Can I get some runners for food, please? 699 00:28:36,933 --> 00:28:38,301 Brad: That food's dying. 700 00:28:42,171 --> 00:28:43,206 Os: Thank you. 701 00:28:44,841 --> 00:28:47,643 Mario. He is calling for you. 702 00:28:50,313 --> 00:28:53,249 - How are these? - I mean, they're... 703 00:28:53,249 --> 00:28:55,685 They taste good, but they're cold. 704 00:28:55,685 --> 00:28:57,820 They're cold. 705 00:28:57,820 --> 00:28:59,689 So you need to throw how many more down? 706 00:28:59,689 --> 00:29:01,090 Okay, let's get 'em in. 707 00:29:01,090 --> 00:29:03,659 We're getting complaints that the food is cold. 708 00:29:03,659 --> 00:29:06,195 It's been sitting in the window and it's been sitting here. 709 00:29:06,195 --> 00:29:09,232 I didn't expect much, and that's what I got, not much. 710 00:29:09,232 --> 00:29:11,200 Jon: This is a complete chaotic disaster. 711 00:29:11,200 --> 00:29:12,935 In every single case, 712 00:29:12,935 --> 00:29:15,204 with every single employee, we're failing. 713 00:29:15,204 --> 00:29:17,940 - Okay. - Mark, let's close this down. 714 00:29:17,940 --> 00:29:19,342 We've seen everything we need to see. 715 00:29:19,342 --> 00:29:20,943 Fact of the matter is, guys, 716 00:29:20,943 --> 00:29:23,012 our food is running 45-minute ticket times. 717 00:29:23,012 --> 00:29:25,214 It's coming out cold, right? 718 00:29:25,214 --> 00:29:28,117 I'd like you, Mark, and you guys to go stand behind the bar, 719 00:29:28,117 --> 00:29:32,622 tell everybody we're closing, apologize and invite them back. 720 00:29:32,622 --> 00:29:34,090 Os: I don't know if you guys heard that, 721 00:29:34,090 --> 00:29:35,958 but we're gonna be closing up for the night. 722 00:29:35,958 --> 00:29:37,727 - We gotta shut it down. - We gotta... 723 00:29:37,727 --> 00:29:39,829 We have a lot of things that we're gonna be working on. 724 00:29:39,829 --> 00:29:42,832 What he's trying to say is management blew it. 725 00:29:42,832 --> 00:29:44,734 They didn't train their employes, 726 00:29:44,734 --> 00:29:48,037 they didn't set the place up, they didn't manage it correctly. 727 00:29:48,037 --> 00:29:50,173 As an end result, the kitchen is a disaster. 728 00:29:50,173 --> 00:29:52,842 They can't put out food in under 45 minutes. 729 00:29:52,842 --> 00:29:55,845 Half of your drinks took 20 minutes to get to you guys. 730 00:29:55,845 --> 00:29:59,415 Nothing happened when it should have the way it should have, 731 00:29:59,415 --> 00:30:01,117 and that's on management. 732 00:30:01,117 --> 00:30:03,286 So apologize, for Christ's sakes. 733 00:30:03,286 --> 00:30:06,389 They came here, and you let them down. Own it. 734 00:30:06,389 --> 00:30:08,124 - Say, "I'm sorry." Say it! - I will-- 735 00:30:08,124 --> 00:30:09,425 We're truly sorry. 736 00:30:09,425 --> 00:30:12,295 I mean, we, we did terrible tonight for you. 737 00:30:12,295 --> 00:30:13,996 I hope you'll give us another chance on Friday. 738 00:30:13,996 --> 00:30:15,765 You'll see a big difference, I promise. 739 00:30:15,765 --> 00:30:16,999 Mark: We are hoping to keep it under control 740 00:30:16,999 --> 00:30:18,334 by everybody having their section. 741 00:30:18,334 --> 00:30:20,269 And there's not a lot of tables in here 742 00:30:20,269 --> 00:30:22,738 so we thought we can handle it. 743 00:30:22,738 --> 00:30:24,807 All the employees, I think, did their best, 744 00:30:24,807 --> 00:30:26,409 kept their composure, 745 00:30:26,409 --> 00:30:28,311 we just weren't able to handle what hit us. 746 00:30:31,180 --> 00:30:32,949 You know, Mia, we've done a lot of these together. 747 00:30:32,949 --> 00:30:34,016 Mm-hmm. 748 00:30:34,016 --> 00:30:35,418 And there were times in the past where I've said, 749 00:30:35,418 --> 00:30:37,153 "This is the worst bartender I've ever seen." 750 00:30:37,153 --> 00:30:38,821 - Yep. - But tonight... 751 00:30:38,821 --> 00:30:42,458 this truly was the worst bartender I have ever seen. 752 00:30:42,458 --> 00:30:45,194 Jon, I have never witnessed someone move so slowly. 753 00:30:45,194 --> 00:30:47,296 So we got a real problem behind the bar. 754 00:30:47,296 --> 00:30:50,833 We gotta come up with a simple bar program. 755 00:30:50,833 --> 00:30:52,969 Dare I say idiot-proof. 756 00:30:52,969 --> 00:30:54,337 - That they can deliver. - Yeah. 757 00:30:54,337 --> 00:30:56,339 Chef, what do you see for the menu? 758 00:30:56,339 --> 00:30:58,708 For a Latin menu, I see what everybody loves. 759 00:30:58,708 --> 00:31:01,043 Tacos. Simple. It's delicious, it's easy to clean. 760 00:31:01,043 --> 00:31:02,078 And then just follow that Latin theme 761 00:31:02,078 --> 00:31:03,346 for the rest of the menu. 762 00:31:03,346 --> 00:31:04,780 - Through the whole menu. - Alright. 763 00:31:04,780 --> 00:31:06,182 - That makes sense to me, guys. - Yeah. 764 00:31:06,182 --> 00:31:08,117 So I'll buy the coffee. 765 00:31:08,117 --> 00:31:09,819 Let's go finish these menus up, okay? 766 00:31:09,819 --> 00:31:11,721 - Okay. Sounds good. - Let's do it. 767 00:31:13,356 --> 00:31:16,225 [instrumental music] 768 00:31:18,461 --> 00:31:22,064 Last night's stress test was beyond a total disaster. 769 00:31:22,064 --> 00:31:23,199 Hi, guys. 770 00:31:23,199 --> 00:31:24,200 Going into training today, 771 00:31:24,200 --> 00:31:26,235 we want to focus on simplicity, 772 00:31:26,235 --> 00:31:30,072 efficiency, and execution of fast service. 773 00:31:30,072 --> 00:31:31,874 So where's Mario? 774 00:31:31,874 --> 00:31:34,477 Mario had a previous medical appointment 775 00:31:34,477 --> 00:31:35,845 that he couldn't get out of today. 776 00:31:35,845 --> 00:31:37,813 Okay. Completely understandable. 777 00:31:37,813 --> 00:31:40,483 Not a problem. But we are not giving up on you guys. 778 00:31:40,483 --> 00:31:42,351 So let's get started. 779 00:31:42,351 --> 00:31:45,354 A half an ounce of twisted alchemy lime juice, 780 00:31:45,354 --> 00:31:47,757 two ounces of silver tequila. 781 00:31:47,757 --> 00:31:52,361 Guiding the ice, and topping with ginger beer 782 00:31:52,361 --> 00:31:57,033 garnishing with a dehydrated twisted alchemy lime. 783 00:31:57,033 --> 00:32:01,237 And in 20 seconds, you have your tequila mule. 784 00:32:01,237 --> 00:32:03,105 It's refreshing. Definitely. 785 00:32:03,105 --> 00:32:04,840 We are going to continue to train. 786 00:32:04,840 --> 00:32:07,043 I'm definitely going to use some extra time 787 00:32:07,043 --> 00:32:09,512 to work with Mario, so that you're all really confident 788 00:32:09,512 --> 00:32:12,782 by the time doors open for relaunch. 789 00:32:12,782 --> 00:32:15,718 [upbeat music] 790 00:32:20,056 --> 00:32:22,525 Jon: Obviously the stress test last night was a failure. 791 00:32:22,525 --> 00:32:25,394 Today we need to talk about what is it going to take 792 00:32:25,394 --> 00:32:27,129 for them to step up as partners 793 00:32:27,129 --> 00:32:28,864 and take control of this bar? 794 00:32:28,864 --> 00:32:30,866 - Crazy night, right? - It was tough. 795 00:32:30,866 --> 00:32:33,569 It's the first step towards a new beginning, isn't it? 796 00:32:33,569 --> 00:32:35,438 That's what, that's what we're hoping, yeah. 797 00:32:35,438 --> 00:32:37,807 Mm. You guys are really good friends, aren't you? 798 00:32:37,807 --> 00:32:39,442 - We are. Yeah. - Mm. 799 00:32:39,442 --> 00:32:42,011 Are you as close today as you were when you opened the place? 800 00:32:42,011 --> 00:32:43,279 Closer. Yeah. Yeah. 801 00:32:43,279 --> 00:32:46,315 So this journey of success and failure 802 00:32:46,315 --> 00:32:47,883 has sort of pulled you both together? 803 00:32:47,883 --> 00:32:50,086 - Absolutely. - And the struggles as such. 804 00:32:50,086 --> 00:32:52,888 Jon: I'm going to suggest that the failure that 805 00:32:52,888 --> 00:32:55,825 you both have experienced these past months, 806 00:32:55,825 --> 00:32:58,427 neither of you stepped up for the other guy. 807 00:32:58,427 --> 00:33:01,030 You could have said, "Let me help with operations. 808 00:33:01,030 --> 00:33:03,299 Let me get in here and try to learn this and do this." 809 00:33:03,299 --> 00:33:05,301 You didn't go there. 810 00:33:05,301 --> 00:33:07,169 When he's sinking, you got to go there 811 00:33:07,169 --> 00:33:08,571 and help him. You with me? 812 00:33:08,571 --> 00:33:10,940 - I understand. - That's what friends do. 813 00:33:10,940 --> 00:33:13,175 And when he's sinking, you got to go there and help him. 814 00:33:13,175 --> 00:33:14,610 - Absolutely. - And when we're losing money, 815 00:33:14,610 --> 00:33:17,446 you guys got to get together and help each other. 816 00:33:17,446 --> 00:33:20,082 What can you do going forward 817 00:33:20,082 --> 00:33:23,586 to help make a difference today from yesterday? 818 00:33:23,586 --> 00:33:25,955 We've gotten some amazing training. 819 00:33:25,955 --> 00:33:28,591 I want to take that and help 820 00:33:28,591 --> 00:33:32,000 use that to make us better and help Mark. 821 00:33:32,000 --> 00:33:32,228 use that to make us better and help Mark. 822 00:33:32,228 --> 00:33:34,463 Great. What helps you most? 823 00:33:34,463 --> 00:33:36,065 I've been pretty much the front of the house 824 00:33:36,065 --> 00:33:37,333 since day one. So... 825 00:33:37,333 --> 00:33:38,467 Jon: Do you think your orientation 826 00:33:38,467 --> 00:33:39,935 is more front of the house 827 00:33:39,935 --> 00:33:41,470 and his more the back of the house? 828 00:33:41,470 --> 00:33:44,607 That's really, I guess, my most valuable right now. 829 00:33:44,607 --> 00:33:46,108 Jon: Are you comfortable with that? 830 00:33:46,108 --> 00:33:47,410 Yeah, definitely. 831 00:33:47,410 --> 00:33:49,412 I'm not saying cook the food yourself, 832 00:33:49,412 --> 00:33:51,414 but have a management responsibility 833 00:33:51,414 --> 00:33:53,215 over the quality of the food. 834 00:33:53,215 --> 00:33:55,351 And the speed of the food, the training of the food 835 00:33:55,351 --> 00:33:57,420 and say, "I'll own that, Mark." 836 00:33:57,420 --> 00:33:58,621 Yeah. 837 00:33:58,621 --> 00:33:59,955 That takes a lot of heat off you. 838 00:33:59,955 --> 00:34:01,223 Of course. 839 00:34:01,223 --> 00:34:02,558 What did you learn this week, Mark? 840 00:34:02,558 --> 00:34:04,126 - I learn about myself. - Yeah. 841 00:34:04,126 --> 00:34:07,163 That what I do on a nightly basis 842 00:34:07,163 --> 00:34:09,632 is make sure everybody has what they need. 843 00:34:09,632 --> 00:34:12,034 But I'm not watching what they're doing. 844 00:34:12,034 --> 00:34:13,536 Are they giving drinks away? 845 00:34:13,536 --> 00:34:14,970 You know, are they overpouring? 846 00:34:14,970 --> 00:34:16,372 Yeah. Like your standards. 847 00:34:16,372 --> 00:34:17,973 And they gotta meet those standards. 848 00:34:17,973 --> 00:34:19,241 You gotta keep your revenues coming. 849 00:34:19,241 --> 00:34:21,043 You gotta manage the pours and the profits. 850 00:34:21,043 --> 00:34:22,645 - And you have to verify that. - Exactly. 851 00:34:22,645 --> 00:34:24,146 - Yeah. - Yeah. 852 00:34:24,146 --> 00:34:25,915 That's a powerful lesson for you, isn't it? 853 00:34:25,915 --> 00:34:27,149 Yeah. Yeah, it is. 854 00:34:27,149 --> 00:34:29,151 So you both have your objectives. 855 00:34:29,151 --> 00:34:30,386 - Yeah. - And boy, 856 00:34:30,386 --> 00:34:31,987 do you do need each other, right? 857 00:34:31,987 --> 00:34:34,323 - Mm-hmm. - That we have. 858 00:34:34,323 --> 00:34:36,192 - I gotta go to work, guys. - Thank you so much. 859 00:34:36,192 --> 00:34:37,993 I've always been willing 860 00:34:37,993 --> 00:34:40,996 and I've always wanted to help anywhere that I can help. 861 00:34:40,996 --> 00:34:43,165 Being that the bar industry is something 862 00:34:43,165 --> 00:34:44,934 that was brand new to me, 863 00:34:44,934 --> 00:34:47,403 and I always felt like I was kind of flying blind. 864 00:34:47,403 --> 00:34:49,405 But with the training that we've had 865 00:34:49,405 --> 00:34:51,474 I don't feel that I'm flying blind anymore. 866 00:34:51,474 --> 00:34:53,075 I have a vision, 867 00:34:53,075 --> 00:34:55,177 and now I've been provided the tools 868 00:34:55,177 --> 00:34:57,546 to make that vision become a reality. 869 00:35:00,049 --> 00:35:02,017 [upbeat music] 870 00:35:03,953 --> 00:35:06,956 [crowd cheering] 871 00:35:06,956 --> 00:35:09,725 Jon: Hey, everybody. What a week, huh? 872 00:35:09,725 --> 00:35:12,294 - Sure was. - How you feeling, Mark? 873 00:35:12,294 --> 00:35:14,430 - Overwhelmed. Yeah. Jon: I bet. 874 00:35:14,430 --> 00:35:16,699 Do you feel like some weight coming off your shoulders? 875 00:35:16,699 --> 00:35:18,567 Yes, I do. We're not finished yet, though, 876 00:35:18,567 --> 00:35:20,169 so I'm still a little... 877 00:35:20,169 --> 00:35:21,303 Jon: There's a lot of work to be done. 878 00:35:21,303 --> 00:35:22,605 Mark: Yeah. - Yeah. 879 00:35:22,605 --> 00:35:24,373 Jon: So this is a fresh beginning, isn't it? 880 00:35:24,373 --> 00:35:26,642 - Yes, sir. - Wait till you see the name. 881 00:35:26,642 --> 00:35:29,345 Jon: And the concept that we've created for you. 882 00:35:29,345 --> 00:35:31,080 Alright guys, you ready? 883 00:35:31,080 --> 00:35:32,982 Alright, here we go. 884 00:35:32,982 --> 00:35:35,584 One, two, three. 885 00:35:37,586 --> 00:35:38,521 [crowd cheering] 886 00:35:40,055 --> 00:35:41,056 Oh, my God. 887 00:35:45,137 --> 00:35:46,938 Alright, here we go. 888 00:35:46,938 --> 00:35:49,808 One, two, three. 889 00:35:51,343 --> 00:35:53,945 [crowd cheering] 890 00:35:53,945 --> 00:35:55,280 Oh, my God. 891 00:35:57,149 --> 00:35:59,017 Jon: You gotta be kidding me. 892 00:35:59,017 --> 00:36:00,519 What's the first three letters? 893 00:36:00,519 --> 00:36:02,020 - Mark. - That's right. 894 00:36:02,020 --> 00:36:03,221 Jon: What are the other two letters? 895 00:36:03,221 --> 00:36:05,223 Oh, my God. 896 00:36:05,223 --> 00:36:06,358 - That is awesome. Mark: I've been called that. 897 00:36:06,358 --> 00:36:08,360 So it's perfect. 898 00:36:08,360 --> 00:36:10,028 Jon: So, you ready? - Yes. 899 00:36:10,028 --> 00:36:11,296 - Yeah. - Alright, go ahead. 900 00:36:13,398 --> 00:36:15,500 Man: Come on. Come on. 901 00:36:18,970 --> 00:36:20,672 Oh, my gosh. 902 00:36:20,672 --> 00:36:23,175 Oh. 903 00:36:23,175 --> 00:36:24,976 Denise: Wow. 904 00:36:24,976 --> 00:36:27,279 Kim: Oh, my goodness, you guys. 905 00:36:27,279 --> 00:36:29,981 Look at the stage. 906 00:36:29,981 --> 00:36:31,283 It's gorgeous. 907 00:36:31,283 --> 00:36:33,118 It's absolutely gorgeous. 908 00:36:33,118 --> 00:36:35,287 Os: I love it. I am absolutely amazed 909 00:36:35,287 --> 00:36:37,022 what Jon was able to do 910 00:36:37,022 --> 00:36:38,990 in, in such a short period of time. 911 00:36:38,990 --> 00:36:40,692 I'm beside myself. 912 00:36:40,692 --> 00:36:42,160 Wow! 913 00:36:42,160 --> 00:36:44,329 I feel like we have an opportunity 914 00:36:44,329 --> 00:36:45,931 at a second life. 915 00:36:45,931 --> 00:36:47,532 Os: Wow, girl. 916 00:36:47,532 --> 00:36:51,069 This is exactly what I was praying for, you know? 917 00:36:51,069 --> 00:36:53,004 Heaven-sent. 918 00:36:53,004 --> 00:36:55,674 - What do you think? - It's gorgeous. 919 00:36:55,674 --> 00:36:57,542 - Amazing. - It's absolutely gorgeous. 920 00:36:57,542 --> 00:36:59,211 This doesn't feel like the same place. 921 00:36:59,211 --> 00:37:00,445 Oh, not at all. 922 00:37:00,445 --> 00:37:02,414 How about your bar? 923 00:37:02,414 --> 00:37:04,683 Now, you have a nice back bar for presentation. 924 00:37:04,683 --> 00:37:07,018 We introduced some colors. 925 00:37:07,018 --> 00:37:09,621 And all of it picks up that Cantina look. 926 00:37:09,621 --> 00:37:12,557 Jon: Doesn't it, Mark? Mark: Yes, it definitely does. 927 00:37:12,557 --> 00:37:15,160 Jon: You, like? - Love the lights. 928 00:37:15,160 --> 00:37:18,296 I got barproducts.com to set you guys up with everything, 929 00:37:18,296 --> 00:37:20,732 so I got you all the tools and supplies you need. 930 00:37:20,732 --> 00:37:24,302 I got SkyTab POS, best in the world. 931 00:37:24,302 --> 00:37:26,571 One terminal and two, 932 00:37:26,571 --> 00:37:28,440 three terminals in the other bar. 933 00:37:28,440 --> 00:37:30,976 Not only did I get you the POS systems, 934 00:37:30,976 --> 00:37:32,344 I got you the tablets. 935 00:37:32,344 --> 00:37:34,212 You do the order right at the table, 936 00:37:34,212 --> 00:37:35,647 just like the screen. 937 00:37:35,647 --> 00:37:37,649 You do the credit card at the table, 938 00:37:37,649 --> 00:37:40,318 everything, so you're not running back and forth. 939 00:37:40,318 --> 00:37:44,055 I also got Partender Inventory in 30 minutes. 940 00:37:44,055 --> 00:37:45,257 - Remember those numbers? - Yeah. 941 00:37:45,257 --> 00:37:46,591 I'd like to forget them. 942 00:37:46,591 --> 00:37:49,394 If our costs are high, tell them 943 00:37:49,394 --> 00:37:51,596 we fix it together. Right, guys? 944 00:37:51,596 --> 00:37:53,131 Everybody's honest here, 945 00:37:53,131 --> 00:37:54,733 and we can get those profits out 946 00:37:54,733 --> 00:37:57,135 that we need to to get you guys out of debt. 947 00:37:57,135 --> 00:37:59,471 Guys, I had Magnum Music Group 948 00:37:59,471 --> 00:38:02,674 design a special custom music program for you. 949 00:38:02,674 --> 00:38:04,276 So you have the right environment 950 00:38:04,276 --> 00:38:07,012 for your demographic and your concept. 951 00:38:07,012 --> 00:38:09,214 I got Benjamin Franklin Plumbing 952 00:38:09,214 --> 00:38:10,749 to do all new plumbing behind the bar. 953 00:38:10,749 --> 00:38:12,617 There's two workstations, so we have 954 00:38:12,617 --> 00:38:14,152 twice the production 955 00:38:14,152 --> 00:38:16,388 and twice the transaction ability. 956 00:38:16,388 --> 00:38:19,224 My team worked all night long here 957 00:38:19,224 --> 00:38:21,760 to get all this done for you guys. 958 00:38:21,760 --> 00:38:23,428 So here's the deal. You see that crowd in front? 959 00:38:23,428 --> 00:38:24,763 - Yeah. - I got 'em here. 960 00:38:24,763 --> 00:38:27,632 Do everything we can to get 'em back tonight. 961 00:38:27,632 --> 00:38:29,100 - Okay, you ready? - Yes. 962 00:38:29,100 --> 00:38:30,769 Alright, let's do it. 963 00:38:30,769 --> 00:38:32,103 [applause] 964 00:38:34,372 --> 00:38:37,809 Flabbergasted. The name of the place is my favorite thing. 965 00:38:37,809 --> 00:38:39,377 It's perfect. 966 00:38:39,377 --> 00:38:42,714 The new, fresh Don Marco's. We're ready. 967 00:38:42,714 --> 00:38:44,282 Hey, everybody. 968 00:38:44,282 --> 00:38:46,518 Both: Welcome to Don Marco's. 969 00:38:46,518 --> 00:38:48,520 [cheering] 970 00:38:48,520 --> 00:38:50,322 Os: Come on in. Mark: Come on in. 971 00:38:50,322 --> 00:38:53,325 Enjoy. Front bar is open in any tables. 972 00:38:53,325 --> 00:38:56,061 Thank you. 973 00:38:56,061 --> 00:38:58,530 Hello. My name is Kim. 974 00:38:58,530 --> 00:38:59,731 Do you guys want to start off with 975 00:38:59,731 --> 00:39:01,333 strawberry Basil margarita? 976 00:39:01,333 --> 00:39:03,668 So the shrimp tacos are all fresh, 977 00:39:03,668 --> 00:39:06,604 and it's like, it's amazing. 978 00:39:06,604 --> 00:39:09,074 Joel: Here we go. Chicken tinga tacos. 979 00:39:09,074 --> 00:39:11,576 Frito nachos, chicken tinga tacos. 980 00:39:11,576 --> 00:39:13,178 Looking good, Joel. 981 00:39:13,178 --> 00:39:15,580 Thank you, sir. Ordered up. 982 00:39:15,580 --> 00:39:18,817 Os: Before, I was flying with my, my eyes closed. 983 00:39:18,817 --> 00:39:21,486 I wanted to help, and I wanted to help more 984 00:39:21,486 --> 00:39:23,621 but without the experience, I just didn't know. 985 00:39:23,621 --> 00:39:27,692 Now I'm empowered. I feel like I have a voice now. 986 00:39:27,692 --> 00:39:29,294 Did you have the chicken tinga taco? 987 00:39:29,294 --> 00:39:30,295 - Oh, yes. - Here you go. 988 00:39:30,295 --> 00:39:32,163 Look at you. 989 00:39:32,163 --> 00:39:35,367 So you're sending out four. Excellent. 990 00:39:35,367 --> 00:39:36,701 Mario. Look at him. 991 00:39:36,701 --> 00:39:38,436 Yeah. 992 00:39:38,436 --> 00:39:40,472 [cheering] 993 00:39:40,472 --> 00:39:43,508 Mario: Well, training with Mia is a fabulous thing. 994 00:39:43,508 --> 00:39:46,478 I wish I had so much more time to be able to spend with her. 995 00:39:46,478 --> 00:39:48,380 One of the things that I modified 996 00:39:48,380 --> 00:39:50,715 was the way I shake. 997 00:39:50,715 --> 00:39:52,517 I think with a little bit of practice, 998 00:39:52,517 --> 00:39:55,720 I'll be able to bang these out a lot quicker. 999 00:39:55,720 --> 00:39:57,589 MARK: Waiting on another strawberry margarita. 1000 00:39:57,589 --> 00:39:59,624 - Two straws. Jon: This one feels good. 1001 00:39:59,624 --> 00:40:02,494 Mark and Osou are in huge trouble. 1002 00:40:02,494 --> 00:40:03,862 Strawberry margaritas. 1003 00:40:03,862 --> 00:40:06,197 Neither of them were engaged in a bar. 1004 00:40:06,197 --> 00:40:07,866 Look at them now. Mark's in the middle of it. 1005 00:40:07,866 --> 00:40:09,501 Osou's in the middle of it. 1006 00:40:09,501 --> 00:40:11,669 Joel's pumping out food in the kitchen. 1007 00:40:11,669 --> 00:40:13,538 Kim is cranking behind the bar. 1008 00:40:13,538 --> 00:40:17,275 Even Mario has stepped up, and he's pumping drinks out. 1009 00:40:17,275 --> 00:40:19,611 Mia: It's perfect, Mario. I'm thrilled with you. 1010 00:40:19,611 --> 00:40:20,912 Well, guys, what do you think? 1011 00:40:20,912 --> 00:40:23,281 - I love it. - How you feeling? 1012 00:40:23,281 --> 00:40:25,383 Much less stressed than I was about an hour ago. 1013 00:40:25,383 --> 00:40:26,651 Things are running pretty smooth. 1014 00:40:26,651 --> 00:40:29,754 My work is done. Now it's all up to you. 1015 00:40:29,754 --> 00:40:31,556 - Thank you so much. - Can't thank you enough, Jon. 1016 00:40:31,556 --> 00:40:32,891 Really, Jon. Thank you. 1017 00:40:32,891 --> 00:40:34,759 This was a very successful opening. 1018 00:40:34,759 --> 00:40:35,827 I'm proud of 'em. 1019 00:40:39,697 --> 00:40:41,000 [instrumental music] 1020 00:40:41,000 --> 00:40:42,634 [instrumental music] 1021 00:40:49,908 --> 00:40:51,643 Narrator: Promotional consideration provided by, 1022 00:40:51,643 --> 00:40:53,278 SkyTab POS, Barproducts.com, Twisted Alchemy, 1023 00:40:53,278 --> 00:40:54,846 Partender Kyle G's Oyster and Wine Bar 1024 00:40:54,846 --> 00:40:56,781 Benjamin Franklin Plumbing of Port St. Lucie. 1025 00:40:56,781 --> 00:40:58,183 Burns Embroidery, Magnum Music Group 1026 00:40:58,183 --> 00:40:59,517 One Stone and ESRI.