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00:00:00,767 --> 00:00:02,802
Woman 1: Knowing
what you know now,
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00:00:02,802 --> 00:00:05,538
would you guys do this again?
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00:00:05,538 --> 00:00:07,273
[chuckles]
4
00:00:07,273 --> 00:00:09,275
[instrumental music]
5
00:00:09,275 --> 00:00:11,678
As of right now, no.
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00:00:12,545 --> 00:00:13,813
[dramatic music]
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00:00:13,813 --> 00:00:15,415
King: For over 30 years,
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00:00:15,415 --> 00:00:17,484
Jon Taffer has traveled
the country,
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00:00:17,484 --> 00:00:21,588
saving hundreds of bars
from failure and ruin.
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00:00:21,588 --> 00:00:24,424
Jon: I started rescuing bars
decades ago
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00:00:24,424 --> 00:00:26,726
because they're part
of the backbone of America.
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00:00:26,726 --> 00:00:29,429
Let's go! And we're doing it,
we're doing it.
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00:00:29,429 --> 00:00:32,298
But as the industry
continues to explode,
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00:00:32,298 --> 00:00:36,102
the amount of failing bars is
increasing at an alarming rate.
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00:00:36,102 --> 00:00:37,570
[dramatic music]
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00:00:37,570 --> 00:00:40,240
When do I have you say,
"That's not gonna work"?
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00:00:40,240 --> 00:00:43,443
So I'm on a mission to save
as many bars as possible
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00:00:43,443 --> 00:00:46,713
and give worthy owners
a second chance at success.
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00:00:46,713 --> 00:00:48,848
I'm gaining more respect for you
by the minute.
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00:00:48,848 --> 00:00:52,485
King: Now Jon's heading
to Port St. Lucie, Florida,
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00:00:52,485 --> 00:00:55,588
to attempt to rescue
Cielo Restaurant And Lounge.
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00:00:55,588 --> 00:00:58,324
We are determined
to raise the bar
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00:00:58,324 --> 00:01:00,260
and rise to the occasion.
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00:01:00,260 --> 00:01:02,862
[instrumental music]
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00:01:02,862 --> 00:01:05,598
King: In June 2021,
26
00:01:05,598 --> 00:01:08,601
Mark Maffei decided to buy
a second bar
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00:01:08,601 --> 00:01:11,671
after the first bar he owned
closed due to COVID.
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00:01:11,671 --> 00:01:14,240
Mark: I had to close my first
bar because, when COVID hit,
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00:01:14,240 --> 00:01:16,376
the restrictions were just
impossible to make it.
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00:01:16,376 --> 00:01:18,511
The city totally shut
the restaurant down.
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And then my lease ended,
I was gone,
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00:01:20,280 --> 00:01:21,781
and I needed to do something.
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00:01:21,781 --> 00:01:23,349
[upbeat music]
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00:01:23,349 --> 00:01:24,784
King: To partner with him,
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00:01:24,784 --> 00:01:27,520
Mark brought in
Osafa Os Ou...
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00:01:27,520 --> 00:01:29,489
We're gonna
get this party started.
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00:01:29,489 --> 00:01:31,758
King: A dancer who had been
running Latin dance lessons
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00:01:31,758 --> 00:01:33,626
out of Mark's previous bar.
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00:01:33,626 --> 00:01:35,628
Os: I met Mark
when I was looking
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00:01:35,628 --> 00:01:37,931
for a space
to open my dance school.
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00:01:37,931 --> 00:01:39,799
Mark: He came in one night
asking if he can do
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00:01:39,799 --> 00:01:42,302
his dance thing at my place,
so I said, "Sure."
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00:01:42,302 --> 00:01:44,537
Became a pretty popular
big success.
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00:01:44,537 --> 00:01:46,506
It was my idea
to open up a second place
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00:01:46,506 --> 00:01:49,509
and I mentioned it to Os, then
he offered to do it with me.
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00:01:49,509 --> 00:01:51,544
King: As 50-50 partners,
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00:01:51,544 --> 00:01:54,514
Mark and Os drew
a distinct line in the sand
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00:01:54,514 --> 00:01:56,783
as they split up their
ownership responsibility.
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00:01:56,783 --> 00:01:58,651
Mark: The business agreement
originally was
50
00:01:58,651 --> 00:02:00,720
he was gonna be handling
the entertainment
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00:02:00,720 --> 00:02:02,922
and I was gonna do
the day-to-day operations
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00:02:02,922 --> 00:02:04,424
o-- of the restaurant.
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00:02:04,424 --> 00:02:06,526
King: Initially Cielo was a hit
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00:02:06,526 --> 00:02:07,660
with the local community.
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00:02:07,660 --> 00:02:09,329
[upbeat music]
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00:02:09,329 --> 00:02:12,198
[crowd cheering]
57
00:02:12,198 --> 00:02:13,600
Mark: Friday and Saturday night
is definitely
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00:02:13,600 --> 00:02:15,568
our bread and butter,
it's packed,
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00:02:15,568 --> 00:02:17,437
but it's just two days a week.
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00:02:17,437 --> 00:02:18,838
The problem is, it's very tough
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00:02:18,838 --> 00:02:20,573
to get people
to come out there in the week.
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00:02:23,309 --> 00:02:25,678
People are struggling,
economy's terrible.
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00:02:25,678 --> 00:02:28,448
I don't know
how some restaurateurs make it.
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00:02:28,448 --> 00:02:30,550
King: As the two owners
scramble to keep the bar
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00:02:30,550 --> 00:02:32,485
afloat, training standards
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00:02:32,485 --> 00:02:35,555
and consistency for the staff
have fallen to the wayside.
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00:02:35,555 --> 00:02:38,725
Os: You gotta get better
with the, the inventories,
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00:02:38,725 --> 00:02:40,960
and money was, uh,
falling through the cracks.
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00:02:40,960 --> 00:02:43,429
Our staff definitely needs
some more discipline.
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00:02:43,429 --> 00:02:45,965
Mark: Definitely
overpouring at times.
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00:02:45,965 --> 00:02:48,968
The drinks are not being
correctly made.
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00:02:48,968 --> 00:02:50,870
Kim: It's like a hot mess.
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00:02:50,870 --> 00:02:52,639
King: Now Cielo is less than
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00:02:52,639 --> 00:02:54,741
three months
from closing its doors,
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00:02:54,741 --> 00:02:57,911
and the stress is taking
its toll on Mark and Os.
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00:03:04,584 --> 00:03:07,020
Os: Right now I'm going through
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00:03:07,020 --> 00:03:10,590
a foreclosure process
with my house.
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00:03:10,590 --> 00:03:13,626
I can probably go a few months,
and to be honest,
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00:03:13,626 --> 00:03:16,529
that's-- that's being
optimistic.
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00:03:16,529 --> 00:03:19,899
Mark: I got an equity loan on
my house just to keep us going.
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00:03:19,899 --> 00:03:23,736
And if I can't pay that, I lose
my house and the business.
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00:03:23,736 --> 00:03:26,472
Mark: Right now we're probably
about a $115,000 in debt.
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00:03:26,472 --> 00:03:27,874
I had to refinance my house.
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00:03:27,874 --> 00:03:30,410
So here I am,
trying to make it work.
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00:03:30,410 --> 00:03:31,878
King: Before the bottom
drops out
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00:03:31,878 --> 00:03:34,347
of Cielo Restaurant And Lounge,
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00:03:34,347 --> 00:03:36,883
Mark and Os have agreed
to pull back the doors,
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00:03:36,883 --> 00:03:41,354
bust open the books and make
a call for help to Bar Rescue.
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00:03:41,354 --> 00:03:44,390
Cielo is where my dreams live.
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00:03:44,390 --> 00:03:48,494
Cielo means... everything to me.
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00:03:59,548 --> 00:04:03,218
- Here we go. Welcome, Brad.
- Thanks for having me.
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00:04:03,218 --> 00:04:06,321
King: For the kitchen,
Jon brings in Chef Brad Miller.
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00:04:06,321 --> 00:04:09,825
From the suburbs of Chicago
to the coast of California,
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00:04:09,825 --> 00:04:12,427
Chef Miller specializes
in bringing together
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00:04:12,427 --> 00:04:15,864
simple ingredients
to create specialized cuisines.
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00:04:15,864 --> 00:04:17,899
He's currently
the chef and co-owner
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00:04:17,899 --> 00:04:19,835
of the Inn Of The Seventh Ray,
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00:04:19,835 --> 00:04:23,438
one of Los Angeles'
most revered restaurants.
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00:04:23,438 --> 00:04:24,840
- How you doing?
- Mia, good to see you, hon.
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00:04:24,840 --> 00:04:26,708
For the bar, Jon brings in
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00:04:26,708 --> 00:04:28,310
Mia Mastroianni,
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00:04:28,310 --> 00:04:29,644
a legendary bartender
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00:04:29,644 --> 00:04:31,780
at Soho House, Los Angeles.
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00:04:31,780 --> 00:04:34,716
Mia has served Hollywood elite
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00:04:34,716 --> 00:04:37,586
while also creating
cocktail menus and programs
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00:04:37,586 --> 00:04:39,754
for bars across the country.
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00:04:41,256 --> 00:04:42,591
So here we are, guys.
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00:04:42,591 --> 00:04:44,626
We're in Port St. Lucie,
Florida.
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00:04:44,626 --> 00:04:47,329
Jon: We're at a bar
called Cielo.
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00:04:47,329 --> 00:04:50,999
It means sky or heaven
in Spanish and Italian.
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00:04:50,999 --> 00:04:53,602
Look at the outside of this bar.
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00:04:53,602 --> 00:04:55,937
First of all,
look at the sign, Cielo.
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00:04:55,937 --> 00:04:59,541
It's in some funky script, so
you can't read it. That's one.
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00:04:59,541 --> 00:05:01,476
Then two... I don't know
what kind of restaurant...
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00:05:01,476 --> 00:05:03,345
Jon: I don't know what kind of
lounge has no identification.
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00:05:03,345 --> 00:05:05,513
Mm-hmm.
It is not defined clearly.
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00:05:05,513 --> 00:05:07,616
This bar was opened
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00:05:07,616 --> 00:05:10,619
by Mark and Os.
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00:05:10,619 --> 00:05:12,654
Os is a dance instructor.
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00:05:12,654 --> 00:05:14,623
Jon: Years ago, before COVID,
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00:05:14,623 --> 00:05:17,425
Os would do dance classes
in Mark's bar.
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00:05:17,425 --> 00:05:20,395
- Kind of love that.
- COVID closed that bar.
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00:05:20,395 --> 00:05:23,932
And now they opened this bar
as 50-50 partners.
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00:05:23,932 --> 00:05:27,068
Now comes the kicker,
they're in about a 150,000,
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00:05:27,068 --> 00:05:29,404
which is
all the money they had.
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00:05:29,404 --> 00:05:31,907
And now both of their houses
are on the line.
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00:05:31,907 --> 00:05:33,708
- So this is it.
- This is it for them.
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00:05:33,708 --> 00:05:35,510
- She asked for the bill?
- No, I believe.
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00:05:35,510 --> 00:05:37,512
- Okay.
Jon: There's Mark.
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00:05:37,512 --> 00:05:39,781
Uh, every Tuesday it's like a,
you control the music,
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00:05:39,781 --> 00:05:41,783
100% kind of request and stuff.
Yeah.
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00:05:41,783 --> 00:05:43,919
- It's real cool.
- There's Os.
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00:05:43,919 --> 00:05:46,588
Jon: And there's the room.
Look at the room.
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00:05:46,588 --> 00:05:48,423
Jon: Look at that bar.
Mia: Oh.
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00:05:48,423 --> 00:05:51,593
Jon: How about that green ligh--
- That is not flattering.
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00:05:51,593 --> 00:05:54,396
For now, Mario,
you, you serve this bar, too.
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00:05:54,396 --> 00:05:56,998
If it gets crazy,
I'll help you out.
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00:05:56,998 --> 00:05:59,401
- It won't get crazy.
- There's Mario.
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00:05:59,401 --> 00:06:00,936
Jon: Mario is
one of our bartenders.
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00:06:00,936 --> 00:06:03,438
Mia: Okay.
- Long Island.
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00:06:03,438 --> 00:06:04,806
- The blue or regular?
- The blue.
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00:06:04,806 --> 00:06:06,441
Blue? You got it, baby.
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00:06:06,441 --> 00:06:08,743
There's Kim.
She's another bartender.
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00:06:08,743 --> 00:06:10,812
The owner,
he wanna check your ID.
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00:06:10,812 --> 00:06:12,013
- Oh, yeah.
Jon: There's Denise.
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00:06:12,013 --> 00:06:15,550
She's a server.
And Joel in the kitchen.
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00:06:15,550 --> 00:06:16,818
Brad: So he's battering
the calamari
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00:06:16,818 --> 00:06:18,820
with this pure dump of flour.
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00:06:18,820 --> 00:06:22,023
- Look at how he's doing this.
Brad: Right over the trash can.
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00:06:22,023 --> 00:06:24,559
Mia: Practically,
in the trash can.
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00:06:24,559 --> 00:06:26,428
That one dish
is gonna screw the oil
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00:06:26,428 --> 00:06:28,363
for the whole entire night.
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00:06:28,363 --> 00:06:30,765
Jon: Oh, my gosh. Look at that.
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00:06:30,765 --> 00:06:32,467
Brad: It should absolutely
not be steaming like that.
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00:06:32,467 --> 00:06:34,736
That is absolutely
excess contaminants.
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00:06:34,736 --> 00:06:36,504
Look at this place. It's a mess.
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00:06:36,504 --> 00:06:38,039
Jon: Look at the dirt
on that counter.
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00:06:38,039 --> 00:06:39,774
- Look at the filth everywhere.
Brad: Oh, my God!
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00:06:39,774 --> 00:06:41,476
Mia: That has never been clean.
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00:06:41,476 --> 00:06:43,478
Brad: That's absolutely
a fire hazard.
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00:06:43,478 --> 00:06:45,714
Man 1: Look at these two,
instead of doing something
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00:06:45,714 --> 00:06:48,116
to save their business,
they're just standing around.
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00:06:48,116 --> 00:06:50,719
They're choosing
to let this business fail.
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00:06:50,719 --> 00:06:54,789
So for recon tonight, I got
two local radio celebrities,
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00:06:54,789 --> 00:06:56,124
Virginia and Fran.
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00:06:56,124 --> 00:06:58,126
So these girls do remotes
all the time.
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00:06:58,126 --> 00:07:01,863
They're in bars, they know Port
St. Lucie really, really well.
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00:07:01,863 --> 00:07:03,164
And let's see what they got,
'cause there's only
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00:07:03,164 --> 00:07:04,866
three customers
in the whole place.
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00:07:04,866 --> 00:07:06,668
- Hello.
- Hi, how are you?
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00:07:06,668 --> 00:07:08,937
Hi. I want the mojito.
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00:07:08,937 --> 00:07:11,506
I'm gonna do an amaretto sour.
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00:07:11,506 --> 00:07:14,009
Definitely the calamari.
Thank you so much.
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00:07:16,745 --> 00:07:19,147
He is pouring in the air.
You know I hate that.
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00:07:19,147 --> 00:07:22,484
Looking behind this bar,
I don't see a service well.
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00:07:22,484 --> 00:07:23,885
Mia: It doesn't seem like
there's anything
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00:07:23,885 --> 00:07:26,955
a-- across the front of the bar
for a workstation.
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00:07:26,955 --> 00:07:29,491
There isn't.
Everything faces the other way.
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00:07:29,491 --> 00:07:30,792
Jon: So that's
his amaretto sour.
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00:07:30,792 --> 00:07:31,926
Mia: That's the amaretto sour.
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00:07:31,926 --> 00:07:33,428
Now an amaretto sour should be
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00:07:33,428 --> 00:07:34,763
shaken, of course, correct?
183
00:07:34,763 --> 00:07:37,699
- Yes, anything with citrus.
- Yup.
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00:07:37,699 --> 00:07:40,935
Mia: So Mario is doing a mojito.
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00:07:40,935 --> 00:07:42,537
So far I saw him use fresh mint.
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00:07:42,537 --> 00:07:44,039
I'm surprised they have it,
to be honest.
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00:07:44,039 --> 00:07:46,841
And there, simple syrup.
Looking for the rum.
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00:07:46,841 --> 00:07:48,910
Mia: Still building in the air,
but, oh,
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00:07:48,910 --> 00:07:51,513
I think we have
some overpouring, Jon.
190
00:07:51,513 --> 00:07:54,983
And now he's going to muddle.
Okay, that's a choice.
191
00:07:54,983 --> 00:07:56,918
Mia: And if he keeps
going to town with that muddler,
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00:07:56,918 --> 00:07:59,954
he's gonna make that mint
swampy and bitter.
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00:07:59,954 --> 00:08:01,790
You'd really just wanna
release those oils,
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00:08:01,790 --> 00:08:04,592
and he's just destroyed
that mojito.
195
00:08:04,592 --> 00:08:07,195
- Mojito. For you.
- Yes. Perfect.
196
00:08:07,195 --> 00:08:09,064
- Thank you.
- Thanks so much.
197
00:08:09,064 --> 00:08:10,065
- You're welcome.
- Thank you.
198
00:08:10,065 --> 00:08:12,233
- Cheers. Ting.
- Cheers.
199
00:08:12,233 --> 00:08:15,403
[suspenseful music]
200
00:08:18,706 --> 00:08:20,075
She can't even talk.
201
00:08:20,075 --> 00:08:22,210
Yeah,
mine is definitely too sweet.
202
00:08:22,210 --> 00:08:24,813
- Not sour. It's just sweet.
- Yeah.
203
00:08:24,813 --> 00:08:26,081
Woman 2: So much mint in it,
with the bar straw,
204
00:08:26,081 --> 00:08:28,116
you get mint sucked up in there.
205
00:08:28,116 --> 00:08:30,218
It's like a-- a salad in a cup.
206
00:08:30,218 --> 00:08:32,554
- That is...
- A salad in a cup?
207
00:08:32,554 --> 00:08:34,622
Mia: It really is.
She's not wrong.
208
00:08:34,622 --> 00:08:36,157
So let's see what Joel's doing.
209
00:08:36,157 --> 00:08:37,859
[dramatic music]
210
00:08:37,859 --> 00:08:38,960
That's chicken wings.
211
00:08:38,960 --> 00:08:40,728
Chicken wings on the dishwasher.
212
00:08:40,728 --> 00:08:42,564
Brad: I hope he's not gonna
rinse those wings
213
00:08:42,564 --> 00:08:44,099
at the dishwasher station.
214
00:08:44,099 --> 00:08:47,168
So he's got raw chicken
all over that countertop,
215
00:08:47,168 --> 00:08:48,970
all over the area.
It's not even in a bowl.
216
00:08:48,970 --> 00:08:50,872
Jon: It's dripping right now
all over the counter.
217
00:08:50,872 --> 00:08:52,000
Mia: Mm-hmm.
218
00:08:52,000 --> 00:08:52,140
Mia: Mm-hmm.
219
00:08:52,140 --> 00:08:54,576
Brad: He's touching the faucet.
- No.
220
00:08:54,576 --> 00:08:56,144
Jon: He's put the valve
all over the chicken.
221
00:08:56,144 --> 00:08:58,246
Jon: Look at that.
- Oh, God.
222
00:08:58,246 --> 00:09:00,148
Brad: And then he's gonna clean
glassware with that.
223
00:09:00,148 --> 00:09:03,118
- Ready-to-eat serving utensils.
- Well, this is bad.
224
00:09:03,118 --> 00:09:05,887
So let's see what he touches
with his hands.
225
00:09:05,887 --> 00:09:08,756
Jon: Wow. So there's chicken
juice all over that container.
226
00:09:08,756 --> 00:09:10,792
Uh-huh. Now on the door handle.
227
00:09:10,792 --> 00:09:13,128
Jon: He's opening
a residential door.
228
00:09:13,128 --> 00:09:16,064
He's going outside,
he's throwing that away. Okay.
229
00:09:16,064 --> 00:09:18,766
Now the raw chicken meat
is all over that door handle.
230
00:09:18,766 --> 00:09:20,201
Raw chicken meat has now touched
231
00:09:20,201 --> 00:09:22,003
six to seven different things
in this kitchen.
232
00:09:22,003 --> 00:09:24,005
So we have complete
cross-contamination.
233
00:09:24,005 --> 00:09:25,773
God knows it could be
on everything, right?
234
00:09:25,773 --> 00:09:29,144
Brad: This is how
you get people sick.
235
00:09:29,144 --> 00:09:30,678
I'm dying to see
when he's gonna make the ticket.
236
00:09:30,678 --> 00:09:31,813
I watched that ticket come in,
237
00:09:31,813 --> 00:09:32,914
like, six minutes ago.
238
00:09:32,914 --> 00:09:35,083
[dramatic music]
239
00:09:36,017 --> 00:09:37,819
What the...
240
00:09:37,819 --> 00:09:40,622
Jon: That's '23, see that?
Brad: Yes.
241
00:09:40,622 --> 00:09:43,825
- Is that calamari?
- That's calamari labeled '23.
242
00:09:43,825 --> 00:09:46,761
So that's over a month old.
243
00:09:46,761 --> 00:09:48,963
Brad: Oh, that's the calamari.
Jon: Oh, my God!
244
00:09:48,963 --> 00:09:51,032
Brad: It's supposed
to be calamari.
245
00:09:51,032 --> 00:09:52,667
I hope that's just marinade
on there.
246
00:09:52,667 --> 00:09:55,637
[intense music]
247
00:09:57,639 --> 00:09:59,941
Is the owner vaping
in the, in the kitchen?
248
00:09:59,941 --> 00:10:01,643
I swear, I just saw the owner
vape in the kitchen.
249
00:10:01,643 --> 00:10:03,244
- Yup.
Jon: Chef.
250
00:10:03,244 --> 00:10:05,914
- Can our people eat that?
Brad: Nobody can eat that.
251
00:10:05,914 --> 00:10:07,782
So we have to stop that.
That can't leave the kitchen.
252
00:10:07,782 --> 00:10:09,250
- That cannot leave the kitchen.
- Let's get inside.
253
00:10:09,250 --> 00:10:10,852
Mia, we'll see you
in a little while.
254
00:10:10,852 --> 00:10:12,954
[intense music]
255
00:10:14,222 --> 00:10:16,057
- Sober or something?
- Yeah.
256
00:10:18,092 --> 00:10:19,961
[music continues]
257
00:10:19,961 --> 00:10:22,230
You drink two of them,
you're being carried out.
258
00:10:22,230 --> 00:10:24,265
- Ha-ha!
- Who gonna drive my car?
259
00:10:25,233 --> 00:10:27,802
[intense music]
260
00:10:27,802 --> 00:10:29,938
- Mark. Jon Taffer. Good.
- Oh. How are you?
261
00:10:29,938 --> 00:10:31,339
Very nice to meet you.
Mark Maffei.
262
00:10:31,339 --> 00:10:32,941
Come, it's my chef, Brad.
263
00:10:32,941 --> 00:10:34,142
Come in the back with me
for a minute.
264
00:10:34,142 --> 00:10:35,109
Mark: You got it.
265
00:10:36,678 --> 00:10:38,947
Where is that calamari
you just made?
266
00:10:40,148 --> 00:10:42,116
Bring it back here.
267
00:10:42,116 --> 00:10:43,885
Jon: I don't want anybody
to eat that.
268
00:10:47,689 --> 00:10:50,358
First of all, where's
the calamari? Show it to me.
269
00:10:50,358 --> 00:10:53,695
Didn't this have a date '23
on it when you opened it?
270
00:10:53,695 --> 00:10:56,364
- Yeah.
- So this is from '23.
271
00:10:56,364 --> 00:10:58,733
- What year is it now?
- It's '24.
272
00:10:58,733 --> 00:11:01,169
It's '24, but it's new.
It's not old.
273
00:11:01,169 --> 00:11:04,038
Then how do I know it's new
if it says '23 on it?
274
00:11:04,038 --> 00:11:06,107
- It's a mistake.
- Can you look at that, chef?
275
00:11:06,107 --> 00:11:07,742
- Is that acceptable to you?
- It's not old.
276
00:11:07,742 --> 00:11:09,711
[clears throat]
277
00:11:09,711 --> 00:11:12,280
- Smells fishy to me, Jon.
- Smell that.
278
00:11:13,147 --> 00:11:16,117
[intense music]
279
00:11:16,117 --> 00:11:19,654
So you guys own this place.
Do you know that that's good?
280
00:11:19,654 --> 00:11:21,889
- You don't, now, do ya?
Mark: At the moment, no.
281
00:11:21,889 --> 00:11:23,258
That doesn't mean
nothing's fresh.
282
00:11:23,258 --> 00:11:25,159
It means that you don't
have a [bleep] clue.
283
00:11:25,159 --> 00:11:27,996
That's what it means.
Okay, next.
284
00:11:27,996 --> 00:11:30,265
I watched you before
with chicken wings.
285
00:11:30,265 --> 00:11:33,268
Take 'em to a dishwash area,
not a prep area.
286
00:11:33,268 --> 00:11:36,137
He's got chicken wings juice
all over your hand.
287
00:11:36,137 --> 00:11:40,141
You open the doorknob,
took a box to the garbage.
288
00:11:40,141 --> 00:11:43,044
You have raw chicken juice
all over that door.
289
00:11:43,044 --> 00:11:44,879
You then grab the handle here.
290
00:11:44,879 --> 00:11:48,683
This entire kitchen
is covered in raw chicken.
291
00:11:48,683 --> 00:11:50,918
- Right?
- Yes, sir.
292
00:11:50,918 --> 00:11:52,820
- But this is your place.
- Yeah.
293
00:11:52,820 --> 00:11:55,189
Jon: Look at this stuff
in the freezer, unwrapped.
294
00:11:55,189 --> 00:11:57,292
Look at these, guys.
You wanna eat those?
295
00:11:57,292 --> 00:11:59,894
We got a freezer burn on 'em.
You wanna eat those?
296
00:11:59,894 --> 00:12:01,329
This is your money.
297
00:12:01,329 --> 00:12:04,198
And now, just like that money...
298
00:12:06,467 --> 00:12:07,902
it's in the trash.
299
00:12:07,902 --> 00:12:09,904
[tray clatters]
300
00:12:09,904 --> 00:12:11,706
And when do you think
this is from?
301
00:12:11,706 --> 00:12:13,441
You don't [bleep] know,
do you, Mark?
302
00:12:13,441 --> 00:12:15,443
So you don't know that either!
303
00:12:15,443 --> 00:12:18,179
I want to understand
what do you know.
304
00:12:18,179 --> 00:12:19,447
Jon: You got a guy
back here who's
305
00:12:19,447 --> 00:12:21,783
cross-contaminating
your kitchen.
306
00:12:21,783 --> 00:12:25,053
You're vaping, which is against
the law in a fricking kitchen,
307
00:12:25,053 --> 00:12:26,788
oblivious to everything,
308
00:12:26,788 --> 00:12:28,956
and you're supposed to be
experienced,
309
00:12:28,956 --> 00:12:30,391
and this is your kitchen.
310
00:12:30,391 --> 00:12:33,061
You're gonna
[bleep] kill somebody!
311
00:12:38,308 --> 00:12:40,777
You don't have a fricking clue!
312
00:12:40,777 --> 00:12:42,446
Jon: You are supposed
to be experienced
313
00:12:42,446 --> 00:12:44,214
and this is your kitchen.
314
00:12:44,214 --> 00:12:47,985
You're gonna
[bleep] kill somebody!
315
00:12:47,985 --> 00:12:50,921
You're gonna lose your house,
aren't you?
316
00:12:50,921 --> 00:12:53,123
What happened to your daughter's
college fund?
317
00:12:53,123 --> 00:12:54,992
Tell me, Os, what happened?
318
00:12:54,992 --> 00:12:56,960
- I had to spend it.
- Spent it.
319
00:12:56,960 --> 00:13:00,864
So you spent your college fund,
you're about to lose your house,
320
00:13:00,864 --> 00:13:04,334
and this is
what's gonna save you?
321
00:13:04,334 --> 00:13:07,504
Jon: If I was losing my house,
I'd learn everything I could!
322
00:13:07,504 --> 00:13:10,073
You are sinking!
323
00:13:10,073 --> 00:13:12,209
And you're doing nothing
about it.
324
00:13:12,209 --> 00:13:13,877
I mean, um,
we're doing what we can.
325
00:13:13,877 --> 00:13:15,979
No, you're doing
what you choose.
326
00:13:15,979 --> 00:13:17,748
You're not doing what you can.
327
00:13:17,748 --> 00:13:21,351
If you were doing what you can,
you would have learned it!
328
00:13:21,351 --> 00:13:23,520
You're losing your house, too,
aren't you?
329
00:13:23,520 --> 00:13:25,355
Well, I'm getting
damn close to it.
330
00:13:25,355 --> 00:13:27,824
You guys made a choice
to be ignorant.
331
00:13:27,824 --> 00:13:29,826
Welcome to the world
of ignorance.
332
00:13:29,826 --> 00:13:32,095
In a world of ignorance,
you lose money!
333
00:13:32,095 --> 00:13:34,097
Yeah, we're finding that out.
334
00:13:34,097 --> 00:13:35,866
This is shameful, guys.
335
00:13:35,866 --> 00:13:37,868
I'll be back tomorrow
and I'll teach you,
336
00:13:37,868 --> 00:13:39,136
and I'll save your ass.
337
00:13:39,136 --> 00:13:41,004
But you gotta save it with me.
338
00:13:41,004 --> 00:13:43,140
Get rid of that sport jacket
tomorrow, come in here,
339
00:13:43,140 --> 00:13:45,008
'cause you guys are gonna
work your asses off.
340
00:13:45,008 --> 00:13:46,376
- See you tomorrow.
- I'll be ready.
341
00:13:46,376 --> 00:13:48,378
Thank you.
342
00:13:48,378 --> 00:13:50,447
Can I clean this shit up?
343
00:13:50,447 --> 00:13:52,115
Mark: Ah, I got
our ass whupped.
344
00:13:52,115 --> 00:13:53,984
A lot of things that
345
00:13:53,984 --> 00:13:56,453
we thought were okay,
obviously aren't.
346
00:13:56,453 --> 00:13:58,388
I didn't expect him
to come in here and be nice,
347
00:13:58,388 --> 00:14:01,391
but he made it out
like I, I was a-- a dumbass,
348
00:14:01,391 --> 00:14:03,994
didn't know nothing.
349
00:14:03,994 --> 00:14:05,862
Mark: Been running restaurants
for five, six years.
350
00:14:05,862 --> 00:14:08,265
I know a little bit,
and I'm not [bleep] ignorant.
351
00:14:08,265 --> 00:14:09,299
I know that.
352
00:14:10,867 --> 00:14:12,803
[cutlery clanking]
353
00:14:14,538 --> 00:14:17,474
[instrumental music]
354
00:14:21,812 --> 00:14:24,748
[upbeat music]
355
00:14:27,918 --> 00:14:30,187
Jon: Last night was
incredibly frustrating to me.
356
00:14:30,187 --> 00:14:32,289
Both of them, Mark and Os,
357
00:14:32,289 --> 00:14:35,025
have owned this business
for three years.
358
00:14:35,025 --> 00:14:37,227
Neither of them
take any accountability,
359
00:14:37,227 --> 00:14:38,962
any responsibility.
360
00:14:38,962 --> 00:14:40,931
If I don't get them to own it,
361
00:14:40,931 --> 00:14:42,466
their business is gonna run them
362
00:14:42,466 --> 00:14:44,301
rather than
them running their business,
363
00:14:44,301 --> 00:14:46,236
and it'll run 'em
right to the poorhouse.
364
00:14:48,038 --> 00:14:50,841
So you guys cleaned up
pretty good last night, huh?
365
00:14:50,841 --> 00:14:52,209
So what time
were you guys here till?
366
00:14:52,209 --> 00:14:53,844
Mid... I'd say midnight.
367
00:14:53,844 --> 00:14:54,978
What time were you here?
368
00:14:54,978 --> 00:14:57,180
- 6 a.m..
- After they left.
369
00:14:57,180 --> 00:15:00,083
This job means a lot to you,
then, doesn't it, Joel?
370
00:15:00,083 --> 00:15:02,486
So what got me upset
about both of you last night
371
00:15:02,486 --> 00:15:04,054
is complacency.
372
00:15:06,056 --> 00:15:08,392
Raw chicken is about
as dangerous a product
373
00:15:08,392 --> 00:15:11,061
as we can ever have.
374
00:15:11,061 --> 00:15:12,596
Jon: And it was
cross-contaminated
375
00:15:12,596 --> 00:15:15,499
completely
across that entire kitchen.
376
00:15:15,499 --> 00:15:17,501
You know, and this poor guy
is trying to do well,
377
00:15:17,501 --> 00:15:19,636
but he doesn't have the tools,
he doesn't have a manager.
378
00:15:19,636 --> 00:15:21,638
You're back there alone.
379
00:15:21,638 --> 00:15:24,274
Nobody's training you,
teaching you, guiding you.
380
00:15:24,274 --> 00:15:26,977
So, so we can't be successful
like this.
381
00:15:26,977 --> 00:15:29,212
This is your food, too, right?
382
00:15:29,212 --> 00:15:31,515
You gotta be connected
to that kitchen.
383
00:15:32,949 --> 00:15:34,384
Who does the recipes?
384
00:15:34,384 --> 00:15:38,088
When I get here,
it was an Italian menu.
385
00:15:38,088 --> 00:15:40,490
And suddenly all the crowds
start to change.
386
00:15:40,490 --> 00:15:43,960
And Mark told me, "Can you help
me with some Latin recipes?"
387
00:15:43,960 --> 00:15:45,362
And they changed the menu.
388
00:15:45,362 --> 00:15:47,364
- So you created the recipes?
- Yeah.
389
00:15:47,364 --> 00:15:49,132
Okay. Have you tried
every one of them?
390
00:15:49,132 --> 00:15:52,102
Yeah. I mean,
I'm not a food expert, so...
391
00:15:52,102 --> 00:15:53,503
Especially in Latin food.
392
00:15:53,503 --> 00:15:55,172
Do you think
you can be successful
393
00:15:55,172 --> 00:15:57,441
in a business
you know nothing about?
394
00:15:57,441 --> 00:15:59,976
- Uh, short answer, no.
- Of course not.
395
00:15:59,976 --> 00:16:01,645
Do you think
you can be successful?
396
00:16:01,645 --> 00:16:03,914
I've been asking myself
397
00:16:03,914 --> 00:16:07,384
if I should really be doing this
with the knowledge I have.
398
00:16:07,384 --> 00:16:09,386
So do you understand why
I let you have it last night?
399
00:16:09,386 --> 00:16:11,988
Yeah, of course,
of course. Yeah.
400
00:16:11,988 --> 00:16:14,524
It's not easy to beat up
somebody in his own business,
401
00:16:14,524 --> 00:16:17,327
in front of his employees,
but the fact of the matter is...
402
00:16:17,327 --> 00:16:19,396
You've been in this business
how long, Os?
403
00:16:19,396 --> 00:16:20,397
- Two.
Jon: Two years.
404
00:16:20,397 --> 00:16:22,432
You put your life savings in it.
405
00:16:22,432 --> 00:16:25,202
And what are you supposed to do
when you come here every day?
406
00:16:25,202 --> 00:16:27,604
- What's your job here?
- Well, my job, uh...
407
00:16:27,604 --> 00:16:30,006
I do the marketing
and the promotions.
408
00:16:30,006 --> 00:16:31,541
So what kind of promotions
do we have?
409
00:16:31,541 --> 00:16:34,044
Os: We have
our, uh, dance class here.
410
00:16:34,044 --> 00:16:37,681
Uh, we have comedy nights.
Some nights we have, um...
411
00:16:37,681 --> 00:16:39,449
Anytime I've ever run
dance lessons
412
00:16:39,449 --> 00:16:43,353
or dance programs in a bar,
they drink water, diet cola,
413
00:16:43,353 --> 00:16:45,455
and nobody makes any money.
Is that accurate?
414
00:16:45,455 --> 00:16:48,291
- Yes.
- So that's not a promotion.
415
00:16:48,291 --> 00:16:51,061
You know why every, almost
every comedy club in the country
416
00:16:51,061 --> 00:16:52,629
has a two-drink minimum?
417
00:16:52,629 --> 00:16:55,165
'Cause they won't make money
if they don't.
418
00:16:55,165 --> 00:16:57,200
So are these the same promotions
we're doing now
419
00:16:57,200 --> 00:17:00,036
that we did three months ago?
420
00:17:00,036 --> 00:17:02,372
When you do a promotion,
and three, four months into it,
421
00:17:02,372 --> 00:17:06,343
it's not working, shouldn't you
come up with a new one?
422
00:17:06,343 --> 00:17:08,478
There is just so much,
I, we-- we...
423
00:17:08,478 --> 00:17:11,481
Both of us are, are constantly
feeling like we're underwater.
424
00:17:11,481 --> 00:17:13,517
Jon: Because you don't know
what you're doing.
425
00:17:13,517 --> 00:17:16,620
If you knew it, you'd do it.
It's a pretty calm process.
426
00:17:16,620 --> 00:17:21,191
It is. And people aren't
stressed out like you are.
427
00:17:21,191 --> 00:17:23,193
What is your job when
you come here every day, Mark?
428
00:17:23,193 --> 00:17:25,328
I pretty much run
429
00:17:25,328 --> 00:17:27,531
all the aspects
of, uh, of the restaurant.
430
00:17:27,531 --> 00:17:30,333
I mean, there's just a million
things going on at once, so...
431
00:17:30,333 --> 00:17:32,736
We don't know
what we're doing, do we?
432
00:17:32,736 --> 00:17:36,000
For example, Partender is an
inventory-tracking application.
433
00:17:36,000 --> 00:17:37,073
For example, Partender is an
inventory-tracking application.
434
00:17:37,073 --> 00:17:41,211
So we know what we consumed
and we know what we sold.
435
00:17:41,211 --> 00:17:42,546
Jon: Right?
- Of course, yeah.
436
00:17:42,546 --> 00:17:45,081
This is your management, Mark.
437
00:17:45,081 --> 00:17:49,152
Over those several days,
we poured $8900 worth of alcohol
438
00:17:49,152 --> 00:17:50,754
at retail value.
439
00:17:50,754 --> 00:17:54,357
We sold $6400 worth.
440
00:17:54,357 --> 00:17:59,563
The gap is $2500 in one weekend.
441
00:17:59,563 --> 00:18:02,299
- How much is it a year, Mark?
- 130,000.
442
00:18:02,299 --> 00:18:05,302
$130,000 a year.
443
00:18:05,302 --> 00:18:09,673
All of this is being overpoured,
given away, or not rung up
444
00:18:09,673 --> 00:18:12,442
as you're standing here
running this place.
445
00:18:12,442 --> 00:18:15,545
You're not losing money,
you're giving it away!
446
00:18:15,545 --> 00:18:18,381
Kim: Losing that much of,
that amount of money?
447
00:18:18,381 --> 00:18:20,784
Like, how, how is it possible?
448
00:18:20,784 --> 00:18:24,254
You overpoured those drinks
last night.
449
00:18:24,254 --> 00:18:26,256
Jon: You were standing
right there when he did it.
450
00:18:27,390 --> 00:18:29,125
That's your partner.
451
00:18:29,125 --> 00:18:31,795
He managed nothing.
452
00:18:31,795 --> 00:18:33,797
- Believe me, I do a lot.
- It's easy, man!
453
00:18:33,797 --> 00:18:37,400
Check the food, check the
drinks, train people! You bet--
454
00:18:37,400 --> 00:18:39,402
When there's 200 people
running around in here,
455
00:18:39,402 --> 00:18:42,072
I can't check every
[bleep] drink they're making.
456
00:18:42,072 --> 00:18:44,140
Your attitude sucks.
457
00:18:44,140 --> 00:18:46,676
You stand here saying, "Well,
I didn't learn, I didn't this,
458
00:18:46,676 --> 00:18:48,144
I shouldn't be in this business,
459
00:18:48,144 --> 00:18:50,280
maybe I shouldn't do it."
Not once--
460
00:18:50,280 --> 00:18:52,549
You want honesty from me,
I'm giving you honesty.
461
00:18:52,549 --> 00:18:55,151
I understand that.
So why are you here?
462
00:18:55,151 --> 00:18:57,153
- For them.
- That's bullshit.
463
00:18:57,153 --> 00:18:58,555
- Mark!
Mark: No, it isn't bullshit.
464
00:18:58,555 --> 00:19:00,824
How much more money do you have
till we're closed?
465
00:19:00,824 --> 00:19:02,492
- Three months we're outta here.
- Three months.
466
00:19:02,492 --> 00:19:04,294
So you lose your job
in three months.
467
00:19:04,294 --> 00:19:06,696
- Did he come through for you?
- But things don't change.
468
00:19:06,696 --> 00:19:08,498
If he cared about you
and this place
469
00:19:08,498 --> 00:19:11,434
and you keeping your job,
he'd run it, wouldn't he?
470
00:19:11,434 --> 00:19:14,170
Nobody here is gonna question
whether I care about 'em or not.
471
00:19:14,170 --> 00:19:15,705
I didn't,
I didn't manage it effectively,
472
00:19:15,705 --> 00:19:17,374
but I [bleep] care about
everybody here.
473
00:19:17,374 --> 00:19:18,842
It's not bullshit!
You can call it--
474
00:19:18,842 --> 00:19:22,479
Because you come here and you do
nothing to save her job!
475
00:19:22,479 --> 00:19:24,514
I know what effort I put in
for this place every day.
476
00:19:24,514 --> 00:19:25,882
Mark: Maybe I don't have
enough knowledge.
477
00:19:25,882 --> 00:19:28,184
- You come here every day.
- Yeah!
478
00:19:28,184 --> 00:19:30,353
But you don't do the things
that you don't like doing,
479
00:19:30,353 --> 00:19:32,522
like checking the kitchen,
checking the bar.
480
00:19:32,522 --> 00:19:34,724
Jon: You're full of shit, Mark.
481
00:19:34,724 --> 00:19:37,193
[dramatic music]
482
00:19:39,821 --> 00:19:41,856
- You're full of shit, Mark.
- Um...
483
00:19:41,856 --> 00:19:43,692
For three years
you didn't put in the effort
484
00:19:43,692 --> 00:19:45,560
to learn a fricking thing.
485
00:19:45,560 --> 00:19:47,429
I don't know about the kitchen.
I'm not a chef.
486
00:19:47,429 --> 00:19:49,297
I'm not a cook.
I never had the desire to be.
487
00:19:49,297 --> 00:19:51,466
I learned a lot about just
running our restaurant in--
488
00:19:51,466 --> 00:19:54,169
So do you know how to run a bar?
Do you know how to make a drink?
489
00:19:54,169 --> 00:19:56,438
Yeah. I got my certificate
up there just like Mario.
490
00:19:56,438 --> 00:19:58,773
So that's why you lost
a $130,000 a year?
491
00:19:58,773 --> 00:20:00,709
For not checking it up,
that's why.
492
00:20:00,709 --> 00:20:02,577
Okay, so now
we're getting somewhere.
493
00:20:02,577 --> 00:20:05,380
So you come to work,
but you don't check.
494
00:20:05,380 --> 00:20:07,582
You come to work,
but you don't taste.
495
00:20:07,582 --> 00:20:09,517
You come to work,
but you don't train.
496
00:20:09,517 --> 00:20:11,386
But you're telling me
that you're trying.
497
00:20:11,386 --> 00:20:14,322
Mark, you're full of shit, and
you're bullshitting yourself.
498
00:20:14,322 --> 00:20:17,325
And until you own
this [bleep] failure,
499
00:20:17,325 --> 00:20:19,361
you will never be successful!
500
00:20:19,361 --> 00:20:21,463
Of course,
the buck stops with me.
501
00:20:21,463 --> 00:20:23,732
- So what are you gonna do?
- I'm gonna, I'm gonna...
502
00:20:23,732 --> 00:20:25,867
I'm gonna make it work.
I'm gonna learn it.
503
00:20:25,867 --> 00:20:27,869
Okay, well, 'cause I'd like
to stop screaming at you
504
00:20:27,869 --> 00:20:29,471
and I'd like to start learning.
505
00:20:29,471 --> 00:20:31,406
- Thank you, Jon.
- Yes, thank you.
506
00:20:31,406 --> 00:20:33,608
But we got a lot of work
to do, right?
507
00:20:33,608 --> 00:20:35,644
It's absolutely hard to hear it
because I know
508
00:20:35,644 --> 00:20:37,479
the blood, sweat and tears
I put into it,
509
00:20:37,479 --> 00:20:39,748
but I have to prove
that I can manage in a way
510
00:20:39,748 --> 00:20:42,150
that actually
makes this place profitable,
511
00:20:42,150 --> 00:20:43,885
because everything
I've been through
512
00:20:43,885 --> 00:20:46,821
really wasn't worth it
if this doesn't work.
513
00:20:46,821 --> 00:20:48,390
Jon: We got a lot of work to do,
guys. You ready?
514
00:20:48,390 --> 00:20:49,424
- Yup.
- Okay, let's go do it.
515
00:20:49,424 --> 00:20:52,227
[upbeat music]
516
00:20:56,264 --> 00:20:58,299
Mia: Hi, guys. So, uh...
517
00:20:58,299 --> 00:21:00,435
Mario, last night
our recon guests came in
518
00:21:00,435 --> 00:21:03,304
and they ordered a mojito
and an amaretto sour.
519
00:21:03,304 --> 00:21:05,240
So would you just join me
back here
520
00:21:05,240 --> 00:21:07,375
and make me an amaretto sour
like you did last night?
521
00:21:07,375 --> 00:21:09,811
- Sure.
- Your time to shine, honey.
522
00:21:09,811 --> 00:21:12,280
[ice rattling]
523
00:21:12,280 --> 00:21:14,382
Alright.
524
00:21:14,382 --> 00:21:18,253
♪ Why are you building
your drink in the air? ♪♪
525
00:21:19,721 --> 00:21:21,556
Because I'm not used
to having a well.
526
00:21:21,556 --> 00:21:23,425
So you're perfectly
illustrating the fact
527
00:21:23,425 --> 00:21:26,428
that we don't have a full
functioning well. Keep going.
528
00:21:27,295 --> 00:21:28,463
Sour mix.
529
00:21:30,532 --> 00:21:31,566
The tongs.
530
00:21:32,867 --> 00:21:34,803
Okay. Thank you so much.
531
00:21:34,803 --> 00:21:36,604
Mia: The rule of thumb is
any cocktail
532
00:21:36,604 --> 00:21:38,807
that has citrus gets shaken.
533
00:21:38,807 --> 00:21:40,408
Anything that does not
have citrus
534
00:21:40,408 --> 00:21:42,977
is usually built
in a mixing glass and stirred.
535
00:21:42,977 --> 00:21:45,480
Um, but I'm just gonna put
this one aside and I'm gonna
536
00:21:45,480 --> 00:21:47,615
demonstrate the one
that we're going to do tonight
537
00:21:47,615 --> 00:21:51,953
using proper ingredients
for a classic amaretto sour.
538
00:21:51,953 --> 00:21:54,823
We are going to start
with three quarters of an ounce
539
00:21:54,823 --> 00:21:57,492
of Twisted Alchemy
fresh lemon juice.
540
00:21:57,492 --> 00:21:59,294
One, two, three.
541
00:21:59,294 --> 00:22:01,996
Then we are just going
to balance the acidity
542
00:22:01,996 --> 00:22:03,565
with some simple syrup.
543
00:22:03,565 --> 00:22:05,600
One, two, three.
544
00:22:05,600 --> 00:22:09,003
And then finishing off
with two ounces of amaretto.
545
00:22:09,003 --> 00:22:12,440
One, two, three, four,
five, six, seven, eight.
546
00:22:12,440 --> 00:22:14,843
Ice your glass.
547
00:22:14,843 --> 00:22:17,645
You ice your mixing glass.
548
00:22:17,645 --> 00:22:20,715
Cap it, flip it and shake.
549
00:22:20,715 --> 00:22:22,383
[ice rattling]
550
00:22:23,918 --> 00:22:26,221
Pour over fresh ice...
551
00:22:30,492 --> 00:22:33,328
and garnish
with a marinated cherry.
552
00:22:33,328 --> 00:22:35,363
And this is our version
553
00:22:35,363 --> 00:22:39,000
of a classic amaretto sour.
554
00:22:39,000 --> 00:22:41,469
Using fresh juices,
using quality products,
555
00:22:41,469 --> 00:22:44,405
it's going to up the perceived
value of your cocktails,
556
00:22:44,405 --> 00:22:46,674
but your bartenders are gonna
be able to bang 'em out.
557
00:22:46,674 --> 00:22:48,343
Tonight is going to be
our stress test.
558
00:22:48,343 --> 00:22:50,745
We got some work to do
before we open the doors.
559
00:22:50,745 --> 00:22:52,814
- Okay.
- Alright, let's kick it.
560
00:22:52,814 --> 00:22:55,817
Gentlemen,
welcome back into your kitchen.
561
00:22:55,817 --> 00:22:58,353
So the first thing I wanna do
is the calamari.
562
00:22:58,353 --> 00:23:00,755
Last night I saw you flouring.
563
00:23:00,755 --> 00:23:02,490
Over the garbage can,
flour's going everywhere.
564
00:23:02,490 --> 00:23:04,492
It's going on you,
it's going on the floor.
565
00:23:04,492 --> 00:23:06,895
Let's go back to the basics,
let's do a little twist on it.
566
00:23:06,895 --> 00:23:08,563
Brad: You guys ready to learn?
- Yes, sir.
567
00:23:08,563 --> 00:23:10,498
Alright, here's what
we're gonna do first.
568
00:23:10,498 --> 00:23:14,035
Chef, go ahead and grab
those calamari steaks.
569
00:23:14,035 --> 00:23:16,671
Brad: So go ahead
and throw them in the fryer.
570
00:23:16,671 --> 00:23:18,940
These are steak calamari,
you can cut 'em down
571
00:23:18,940 --> 00:23:21,576
into the size you want. We're
gonna do nice, thick pieces.
572
00:23:21,576 --> 00:23:23,077
Soak 'em in buttermilk,
and then we bread them
573
00:23:23,077 --> 00:23:25,647
in flour
and seasoned breadcrumbs.
574
00:23:25,647 --> 00:23:28,316
We're gonna bread them ahead
of time, so they're ready to go.
575
00:23:28,316 --> 00:23:30,552
Super simple, quick, delicious.
576
00:23:30,552 --> 00:23:33,521
Chef, you wanna pull those up
for me? Those are ready.
577
00:23:33,521 --> 00:23:36,925
Alright. And, gentlemen, this is
a little bit of flaky sea salt.
578
00:23:36,925 --> 00:23:38,927
You season
right out of the fryer, right,
579
00:23:38,927 --> 00:23:42,831
for that nice, hot calamari
stick to grab on to that salt.
580
00:23:42,831 --> 00:23:45,066
This is just parsley, cut fresh,
581
00:23:45,066 --> 00:23:47,435
and we're gonna do, we're gonna
do a little twist to it.
582
00:23:47,435 --> 00:23:48,870
Some smoked paprika.
583
00:23:50,405 --> 00:23:53,074
So it's not your average
calamari fries.
584
00:23:53,074 --> 00:23:54,943
So super simple.
585
00:23:54,943 --> 00:23:57,445
And then a little more,
right on top.
586
00:23:57,445 --> 00:23:59,948
And then we have
a Chile de arbol,
587
00:23:59,948 --> 00:24:03,418
and I also have a citrus aioli.
588
00:24:03,418 --> 00:24:06,087
Then we're gonna do
lemon cheeks, not wedges.
589
00:24:06,087 --> 00:24:08,122
Make it like you eat
with your eyes first.
590
00:24:08,122 --> 00:24:10,959
And this is definitely a dish
you eat with your eyes.
591
00:24:10,959 --> 00:24:14,495
Brad: But it's gonna be
delicious, clean and easy.
592
00:24:14,495 --> 00:24:16,564
Gentlemen, start your engines.
593
00:24:16,564 --> 00:24:18,433
[upbeat music]
594
00:24:19,834 --> 00:24:21,836
The flavors just blend together.
595
00:24:21,836 --> 00:24:23,771
Bomb to the sky.
Beautiful, bro.
596
00:24:23,771 --> 00:24:25,139
It's beautiful.
Just in there, yeah.
597
00:24:25,139 --> 00:24:27,108
So we have our work
cut out for us tonight.
598
00:24:27,108 --> 00:24:30,445
I wanna see absolutely
zero cross-contamination.
599
00:24:30,445 --> 00:24:32,046
And this is just one training
session, but I'm gonna
600
00:24:32,046 --> 00:24:33,882
keep working with you guys,
make sure we're ready.
601
00:24:33,882 --> 00:24:35,383
Joel: Thank you, sir.
602
00:24:35,383 --> 00:24:38,000
[upbeat music]
603
00:24:38,000 --> 00:24:38,319
[upbeat music]
604
00:24:43,591 --> 00:24:45,526
So, Mark, what are you gonna do
605
00:24:45,526 --> 00:24:47,495
versus what is Os
gonna do tonight?
606
00:24:47,495 --> 00:24:48,997
'Cause tonight
you're both active.
607
00:24:48,997 --> 00:24:50,932
I'll watch the whole operation,
as I see someone
608
00:24:50,932 --> 00:24:53,501
falling under that needs help,
I'll jump in.
609
00:24:53,501 --> 00:24:55,136
Are you gonna be watching
the kitchen?
610
00:24:55,136 --> 00:24:58,172
I-- I guess they're gonna, I...
Os will start there.
611
00:24:58,172 --> 00:25:01,142
So one of you guys needs to
manage the front of the house.
612
00:25:01,142 --> 00:25:03,144
And the other one needs
to manage the back of the house.
613
00:25:03,144 --> 00:25:04,812
Jon: You with me?
- Okay.
614
00:25:04,812 --> 00:25:06,881
Alright,
let's get in our positions.
615
00:25:08,416 --> 00:25:09,684
Alright.
616
00:25:09,684 --> 00:25:11,886
Welcome to Cielo Lounge,
come on in.
617
00:25:11,886 --> 00:25:13,621
[upbeat music]
618
00:25:13,621 --> 00:25:14,889
Mark: Thanks for coming.
619
00:25:14,889 --> 00:25:16,557
[indistinct chatter]
620
00:25:19,027 --> 00:25:21,062
Mia: There you go.
There you go.
621
00:25:21,062 --> 00:25:23,498
Front bar is open
and all the tables.
622
00:25:23,498 --> 00:25:25,099
Mark: Hey, hi, good to see you.
623
00:25:25,099 --> 00:25:27,535
Hello, you guys, welcome.
624
00:25:27,535 --> 00:25:28,937
Kim: How are you?
My name is Kim.
625
00:25:28,937 --> 00:25:31,406
Looks like you have,
uh, two tickets.
626
00:25:34,776 --> 00:25:37,078
- Can I get you guys a drink?
- Little overpour there.
627
00:25:37,078 --> 00:25:39,714
Now you add ice, shake it
and strain it over that.
628
00:25:39,714 --> 00:25:40,782
Okay.
629
00:25:42,550 --> 00:25:45,520
[instrumental music]
630
00:25:52,961 --> 00:25:55,730
- First two drinks.
Mia: First two drinks.
631
00:25:55,730 --> 00:25:56,931
I guess you guys are next.
632
00:25:56,931 --> 00:25:59,067
Hey, cool.
633
00:25:59,067 --> 00:26:01,002
- This is no good.
Joel: This one right here?
634
00:26:01,002 --> 00:26:02,537
Brad: Yeah, that's been
sitting there way too long.
635
00:26:02,537 --> 00:26:04,539
We can't serve that now.
636
00:26:04,539 --> 00:26:06,674
Brad: Os, how long in that first
ticket? When was that rung in?
637
00:26:06,674 --> 00:26:07,942
Os: 7:50.
- 7:50?
638
00:26:07,942 --> 00:26:08,943
These people are gonna walk out
639
00:26:08,943 --> 00:26:10,211
if we do not get that going.
640
00:26:10,211 --> 00:26:11,980
- Calamari fries.
- Okay?
641
00:26:11,980 --> 00:26:13,982
Chef,
where's the calamari sticks?
642
00:26:16,884 --> 00:26:17,952
Okay.
643
00:26:17,952 --> 00:26:19,687
Mia: This is ridiculous.
644
00:26:19,687 --> 00:26:22,623
Mario is working
on drinks three and four.
645
00:26:22,623 --> 00:26:26,694
I got a bartender behind a bar
who moves in slow animation.
646
00:26:26,694 --> 00:26:28,496
Jon: I'm not sure he has
the capability of moving
647
00:26:28,496 --> 00:26:32,834
any faster. There's not
one table that has a drink.
648
00:26:32,834 --> 00:26:34,702
Mia: I think we need to work
on pacing.
649
00:26:34,702 --> 00:26:36,571
[bell dings]
650
00:26:36,571 --> 00:26:38,239
[machine whirring]
651
00:26:38,239 --> 00:26:42,510
Which one is the, the beef
and which one is the chicken?
652
00:26:42,510 --> 00:26:44,579
- Down here, the fryer.
- Uh...
653
00:26:44,579 --> 00:26:47,115
Oh, one chicken, I think it was
that, but now I don't know.
654
00:26:47,115 --> 00:26:51,586
Come on. Boss, I need
to solve this problem.
655
00:26:51,586 --> 00:26:53,154
What's happening is
all these tickets are coming in
656
00:26:53,154 --> 00:26:54,722
and they just can't get it out.
657
00:26:54,722 --> 00:26:56,858
Joel: This is dead.
This is dead, too.
658
00:26:56,858 --> 00:26:58,292
Brad: Joel's trying
as hard as he can.
659
00:26:58,292 --> 00:27:00,194
Joel: This is dead.
- Os is here to help.
660
00:27:00,194 --> 00:27:03,064
It's actually making it
completely worse.
661
00:27:03,064 --> 00:27:06,868
Look, this can't be sitting
in here, this whole meal.
662
00:27:06,868 --> 00:27:08,269
Tell me, tell me what to do.
663
00:27:08,269 --> 00:27:10,938
He has no idea how to run
all these tickets.
664
00:27:10,938 --> 00:27:13,641
He has no idea what's going on.
It's chaos.
665
00:27:13,641 --> 00:27:15,610
This is not fair, bro.
666
00:27:15,610 --> 00:27:17,645
[ice rattling]
667
00:27:17,645 --> 00:27:19,814
Kim: What are you making?
- Amaretto salad.
668
00:27:19,814 --> 00:27:21,649
Amara...
Yes, that's the simple syrup.
669
00:27:21,649 --> 00:27:23,951
- Oh, that's...
- Yup, okay.
670
00:27:23,951 --> 00:27:26,020
So what's going on?
So you're making drinks until--
671
00:27:26,020 --> 00:27:28,890
Until they get caught up, yeah,
'cause he's gonna get...
672
00:27:28,890 --> 00:27:30,892
Okay, I'm glad to see you
back here doing that.
673
00:27:30,892 --> 00:27:31,926
Yeah.
674
00:27:35,096 --> 00:27:37,832
- How are we doing? Talk to me.
- Ticket times are pretty bad.
675
00:27:37,832 --> 00:27:39,333
So we got a lot of tickets
up there still.
676
00:27:39,333 --> 00:27:41,335
What's our ticket time running,
do we know, chef?
677
00:27:41,335 --> 00:27:43,037
- Fifty minutes.
- Fifty?
678
00:27:43,037 --> 00:27:44,238
- 50.
- 50.
679
00:27:44,238 --> 00:27:45,706
Os, would you go to a restaurant
680
00:27:45,706 --> 00:27:48,176
where you waited
50 minutes for a ticket?
681
00:27:48,176 --> 00:27:50,211
- Not if I was hungry.
- Nope, you sure wouldn't, so...
682
00:27:50,211 --> 00:27:51,712
- Yeah.
- Come on, guys.
683
00:27:51,712 --> 00:27:53,247
We gotta get this food out.
684
00:27:54,582 --> 00:27:56,184
Let's see what I got here.
685
00:27:56,184 --> 00:27:58,719
[instrumental music]
686
00:28:00,321 --> 00:28:03,357
Oh, uh, maybe I had enough,
but I guess not.
687
00:28:03,357 --> 00:28:06,127
Jon: Mark, Mario can't get
any of the pours correctly,
688
00:28:06,127 --> 00:28:08,596
he can't get any drinks sold
out, he's working with one hand,
689
00:28:08,596 --> 00:28:10,832
but it's only one hand
at half speed.
690
00:28:10,832 --> 00:28:12,233
- Yeah.
- I mean, this is a nightmare.
691
00:28:15,103 --> 00:28:16,704
- What are you doing?
- Uh, the-- the Diet Pepsi--
692
00:28:16,704 --> 00:28:18,272
Don't concentrate
on the soft drinks.
693
00:28:18,272 --> 00:28:20,341
Concentrate on the cocktails.
694
00:28:20,341 --> 00:28:22,944
Can I get some runners
for food, please?
695
00:28:22,944 --> 00:28:24,879
Brad: That food's dying.
696
00:28:24,879 --> 00:28:26,581
Joel: Come on!
697
00:28:29,750 --> 00:28:31,219
Complete chaos.
698
00:28:34,330 --> 00:28:36,933
Can I get some runners
for food, please?
699
00:28:36,933 --> 00:28:38,301
Brad: That food's dying.
700
00:28:42,171 --> 00:28:43,206
Os: Thank you.
701
00:28:44,841 --> 00:28:47,643
Mario. He is calling for you.
702
00:28:50,313 --> 00:28:53,249
- How are these?
- I mean, they're...
703
00:28:53,249 --> 00:28:55,685
They taste good,
but they're cold.
704
00:28:55,685 --> 00:28:57,820
They're cold.
705
00:28:57,820 --> 00:28:59,689
So you need to throw
how many more down?
706
00:28:59,689 --> 00:29:01,090
Okay, let's get 'em in.
707
00:29:01,090 --> 00:29:03,659
We're getting complaints
that the food is cold.
708
00:29:03,659 --> 00:29:06,195
It's been sitting in the window
and it's been sitting here.
709
00:29:06,195 --> 00:29:09,232
I didn't expect much,
and that's what I got, not much.
710
00:29:09,232 --> 00:29:11,200
Jon: This is
a complete chaotic disaster.
711
00:29:11,200 --> 00:29:12,935
In every single case,
712
00:29:12,935 --> 00:29:15,204
with every single employee,
we're failing.
713
00:29:15,204 --> 00:29:17,940
- Okay.
- Mark, let's close this down.
714
00:29:17,940 --> 00:29:19,342
We've seen everything
we need to see.
715
00:29:19,342 --> 00:29:20,943
Fact of the matter is, guys,
716
00:29:20,943 --> 00:29:23,012
our food is running
45-minute ticket times.
717
00:29:23,012 --> 00:29:25,214
It's coming out cold, right?
718
00:29:25,214 --> 00:29:28,117
I'd like you, Mark, and you guys
to go stand behind the bar,
719
00:29:28,117 --> 00:29:32,622
tell everybody we're closing,
apologize and invite them back.
720
00:29:32,622 --> 00:29:34,090
Os: I don't know
if you guys heard that,
721
00:29:34,090 --> 00:29:35,958
but we're gonna be
closing up for the night.
722
00:29:35,958 --> 00:29:37,727
- We gotta shut it down.
- We gotta...
723
00:29:37,727 --> 00:29:39,829
We have a lot of things that
we're gonna be working on.
724
00:29:39,829 --> 00:29:42,832
What he's trying to say is
management blew it.
725
00:29:42,832 --> 00:29:44,734
They didn't train
their employes,
726
00:29:44,734 --> 00:29:48,037
they didn't set the place up,
they didn't manage it correctly.
727
00:29:48,037 --> 00:29:50,173
As an end result,
the kitchen is a disaster.
728
00:29:50,173 --> 00:29:52,842
They can't put out food
in under 45 minutes.
729
00:29:52,842 --> 00:29:55,845
Half of your drinks took
20 minutes to get to you guys.
730
00:29:55,845 --> 00:29:59,415
Nothing happened when it should
have the way it should have,
731
00:29:59,415 --> 00:30:01,117
and that's on management.
732
00:30:01,117 --> 00:30:03,286
So apologize,
for Christ's sakes.
733
00:30:03,286 --> 00:30:06,389
They came here,
and you let them down. Own it.
734
00:30:06,389 --> 00:30:08,124
- Say, "I'm sorry." Say it!
- I will--
735
00:30:08,124 --> 00:30:09,425
We're truly sorry.
736
00:30:09,425 --> 00:30:12,295
I mean, we, we did terrible
tonight for you.
737
00:30:12,295 --> 00:30:13,996
I hope you'll give us
another chance on Friday.
738
00:30:13,996 --> 00:30:15,765
You'll see a big difference,
I promise.
739
00:30:15,765 --> 00:30:16,999
Mark: We are hoping to keep it
under control
740
00:30:16,999 --> 00:30:18,334
by everybody
having their section.
741
00:30:18,334 --> 00:30:20,269
And there's not a lot
of tables in here
742
00:30:20,269 --> 00:30:22,738
so we thought we can handle it.
743
00:30:22,738 --> 00:30:24,807
All the employees, I think,
did their best,
744
00:30:24,807 --> 00:30:26,409
kept their composure,
745
00:30:26,409 --> 00:30:28,311
we just weren't able to
handle what hit us.
746
00:30:31,180 --> 00:30:32,949
You know, Mia, we've done
a lot of these together.
747
00:30:32,949 --> 00:30:34,016
Mm-hmm.
748
00:30:34,016 --> 00:30:35,418
And there were times in
the past where I've said,
749
00:30:35,418 --> 00:30:37,153
"This is the worst bartender
I've ever seen."
750
00:30:37,153 --> 00:30:38,821
- Yep.
- But tonight...
751
00:30:38,821 --> 00:30:42,458
this truly was the worst
bartender I have ever seen.
752
00:30:42,458 --> 00:30:45,194
Jon, I have never witnessed
someone move so slowly.
753
00:30:45,194 --> 00:30:47,296
So we got a real problem
behind the bar.
754
00:30:47,296 --> 00:30:50,833
We gotta come up with
a simple bar program.
755
00:30:50,833 --> 00:30:52,969
Dare I say idiot-proof.
756
00:30:52,969 --> 00:30:54,337
- That they can deliver.
- Yeah.
757
00:30:54,337 --> 00:30:56,339
Chef, what do you see
for the menu?
758
00:30:56,339 --> 00:30:58,708
For a Latin menu,
I see what everybody loves.
759
00:30:58,708 --> 00:31:01,043
Tacos. Simple. It's delicious,
it's easy to clean.
760
00:31:01,043 --> 00:31:02,078
And then just follow
that Latin theme
761
00:31:02,078 --> 00:31:03,346
for the rest of the menu.
762
00:31:03,346 --> 00:31:04,780
- Through the whole menu.
- Alright.
763
00:31:04,780 --> 00:31:06,182
- That makes sense to me, guys.
- Yeah.
764
00:31:06,182 --> 00:31:08,117
So I'll buy the coffee.
765
00:31:08,117 --> 00:31:09,819
Let's go finish
these menus up, okay?
766
00:31:09,819 --> 00:31:11,721
- Okay. Sounds good.
- Let's do it.
767
00:31:13,356 --> 00:31:16,225
[instrumental music]
768
00:31:18,461 --> 00:31:22,064
Last night's stress test
was beyond a total disaster.
769
00:31:22,064 --> 00:31:23,199
Hi, guys.
770
00:31:23,199 --> 00:31:24,200
Going into training today,
771
00:31:24,200 --> 00:31:26,235
we want to focus on simplicity,
772
00:31:26,235 --> 00:31:30,072
efficiency, and execution
of fast service.
773
00:31:30,072 --> 00:31:31,874
So where's Mario?
774
00:31:31,874 --> 00:31:34,477
Mario had a previous
medical appointment
775
00:31:34,477 --> 00:31:35,845
that he couldn't get out
of today.
776
00:31:35,845 --> 00:31:37,813
Okay.
Completely understandable.
777
00:31:37,813 --> 00:31:40,483
Not a problem. But we are not
giving up on you guys.
778
00:31:40,483 --> 00:31:42,351
So let's get started.
779
00:31:42,351 --> 00:31:45,354
A half an ounce of twisted
alchemy lime juice,
780
00:31:45,354 --> 00:31:47,757
two ounces of silver tequila.
781
00:31:47,757 --> 00:31:52,361
Guiding the ice,
and topping with ginger beer
782
00:31:52,361 --> 00:31:57,033
garnishing with a dehydrated
twisted alchemy lime.
783
00:31:57,033 --> 00:32:01,237
And in 20 seconds,
you have your tequila mule.
784
00:32:01,237 --> 00:32:03,105
It's refreshing. Definitely.
785
00:32:03,105 --> 00:32:04,840
We are going
to continue to train.
786
00:32:04,840 --> 00:32:07,043
I'm definitely going to use
some extra time
787
00:32:07,043 --> 00:32:09,512
to work with Mario, so that
you're all really confident
788
00:32:09,512 --> 00:32:12,782
by the time doors open
for relaunch.
789
00:32:12,782 --> 00:32:15,718
[upbeat music]
790
00:32:20,056 --> 00:32:22,525
Jon: Obviously the stress test
last night was a failure.
791
00:32:22,525 --> 00:32:25,394
Today we need to talk about
what is it going to take
792
00:32:25,394 --> 00:32:27,129
for them to step up
as partners
793
00:32:27,129 --> 00:32:28,864
and take control of this bar?
794
00:32:28,864 --> 00:32:30,866
- Crazy night, right?
- It was tough.
795
00:32:30,866 --> 00:32:33,569
It's the first step towards
a new beginning, isn't it?
796
00:32:33,569 --> 00:32:35,438
That's what, that's what
we're hoping, yeah.
797
00:32:35,438 --> 00:32:37,807
Mm. You guys are really
good friends, aren't you?
798
00:32:37,807 --> 00:32:39,442
- We are. Yeah.
- Mm.
799
00:32:39,442 --> 00:32:42,011
Are you as close today as you
were when you opened the place?
800
00:32:42,011 --> 00:32:43,279
Closer. Yeah. Yeah.
801
00:32:43,279 --> 00:32:46,315
So this journey of success
and failure
802
00:32:46,315 --> 00:32:47,883
has sort of pulled you
both together?
803
00:32:47,883 --> 00:32:50,086
- Absolutely.
- And the struggles as such.
804
00:32:50,086 --> 00:32:52,888
Jon: I'm going to suggest that
the failure that
805
00:32:52,888 --> 00:32:55,825
you both have experienced
these past months,
806
00:32:55,825 --> 00:32:58,427
neither of you stepped up
for the other guy.
807
00:32:58,427 --> 00:33:01,030
You could have said,
"Let me help with operations.
808
00:33:01,030 --> 00:33:03,299
Let me get in here and try to
learn this and do this."
809
00:33:03,299 --> 00:33:05,301
You didn't go there.
810
00:33:05,301 --> 00:33:07,169
When he's sinking,
you got to go there
811
00:33:07,169 --> 00:33:08,571
and help him.
You with me?
812
00:33:08,571 --> 00:33:10,940
- I understand.
- That's what friends do.
813
00:33:10,940 --> 00:33:13,175
And when he's sinking, you got
to go there and help him.
814
00:33:13,175 --> 00:33:14,610
- Absolutely.
- And when we're losing money,
815
00:33:14,610 --> 00:33:17,446
you guys got to get together
and help each other.
816
00:33:17,446 --> 00:33:20,082
What can you do going forward
817
00:33:20,082 --> 00:33:23,586
to help make a difference
today from yesterday?
818
00:33:23,586 --> 00:33:25,955
We've gotten some
amazing training.
819
00:33:25,955 --> 00:33:28,591
I want to take that and help
820
00:33:28,591 --> 00:33:32,000
use that to make us better
and help Mark.
821
00:33:32,000 --> 00:33:32,228
use that to make us better
and help Mark.
822
00:33:32,228 --> 00:33:34,463
Great. What helps you most?
823
00:33:34,463 --> 00:33:36,065
I've been pretty much the front
of the house
824
00:33:36,065 --> 00:33:37,333
since day one. So...
825
00:33:37,333 --> 00:33:38,467
Jon: Do you think
your orientation
826
00:33:38,467 --> 00:33:39,935
is more front of the house
827
00:33:39,935 --> 00:33:41,470
and his more
the back of the house?
828
00:33:41,470 --> 00:33:44,607
That's really, I guess,
my most valuable right now.
829
00:33:44,607 --> 00:33:46,108
Jon: Are you comfortable
with that?
830
00:33:46,108 --> 00:33:47,410
Yeah, definitely.
831
00:33:47,410 --> 00:33:49,412
I'm not saying
cook the food yourself,
832
00:33:49,412 --> 00:33:51,414
but have a management
responsibility
833
00:33:51,414 --> 00:33:53,215
over the quality of the food.
834
00:33:53,215 --> 00:33:55,351
And the speed of the food,
the training of the food
835
00:33:55,351 --> 00:33:57,420
and say, "I'll own that, Mark."
836
00:33:57,420 --> 00:33:58,621
Yeah.
837
00:33:58,621 --> 00:33:59,955
That takes
a lot of heat off you.
838
00:33:59,955 --> 00:34:01,223
Of course.
839
00:34:01,223 --> 00:34:02,558
What did you learn this week,
Mark?
840
00:34:02,558 --> 00:34:04,126
- I learn about myself.
- Yeah.
841
00:34:04,126 --> 00:34:07,163
That what I do
on a nightly basis
842
00:34:07,163 --> 00:34:09,632
is make sure everybody has
what they need.
843
00:34:09,632 --> 00:34:12,034
But I'm not watching
what they're doing.
844
00:34:12,034 --> 00:34:13,536
Are they giving drinks away?
845
00:34:13,536 --> 00:34:14,970
You know, are they overpouring?
846
00:34:14,970 --> 00:34:16,372
Yeah. Like your standards.
847
00:34:16,372 --> 00:34:17,973
And they gotta meet
those standards.
848
00:34:17,973 --> 00:34:19,241
You gotta keep
your revenues coming.
849
00:34:19,241 --> 00:34:21,043
You gotta manage
the pours and the profits.
850
00:34:21,043 --> 00:34:22,645
- And you have to verify that.
- Exactly.
851
00:34:22,645 --> 00:34:24,146
- Yeah.
- Yeah.
852
00:34:24,146 --> 00:34:25,915
That's a powerful lesson
for you, isn't it?
853
00:34:25,915 --> 00:34:27,149
Yeah. Yeah, it is.
854
00:34:27,149 --> 00:34:29,151
So you both have
your objectives.
855
00:34:29,151 --> 00:34:30,386
- Yeah.
- And boy,
856
00:34:30,386 --> 00:34:31,987
do you do need each other,
right?
857
00:34:31,987 --> 00:34:34,323
- Mm-hmm.
- That we have.
858
00:34:34,323 --> 00:34:36,192
- I gotta go to work, guys.
- Thank you so much.
859
00:34:36,192 --> 00:34:37,993
I've always been willing
860
00:34:37,993 --> 00:34:40,996
and I've always wanted to help
anywhere that I can help.
861
00:34:40,996 --> 00:34:43,165
Being that the bar industry
is something
862
00:34:43,165 --> 00:34:44,934
that was brand new to me,
863
00:34:44,934 --> 00:34:47,403
and I always felt like
I was kind of flying blind.
864
00:34:47,403 --> 00:34:49,405
But with the training
that we've had
865
00:34:49,405 --> 00:34:51,474
I don't feel that
I'm flying blind anymore.
866
00:34:51,474 --> 00:34:53,075
I have a vision,
867
00:34:53,075 --> 00:34:55,177
and now I've been provided
the tools
868
00:34:55,177 --> 00:34:57,546
to make that vision
become a reality.
869
00:35:00,049 --> 00:35:02,017
[upbeat music]
870
00:35:03,953 --> 00:35:06,956
[crowd cheering]
871
00:35:06,956 --> 00:35:09,725
Jon: Hey, everybody.
What a week, huh?
872
00:35:09,725 --> 00:35:12,294
- Sure was.
- How you feeling, Mark?
873
00:35:12,294 --> 00:35:14,430
- Overwhelmed. Yeah.
Jon: I bet.
874
00:35:14,430 --> 00:35:16,699
Do you feel like some weight
coming off your shoulders?
875
00:35:16,699 --> 00:35:18,567
Yes, I do.
We're not finished yet, though,
876
00:35:18,567 --> 00:35:20,169
so I'm still a little...
877
00:35:20,169 --> 00:35:21,303
Jon: There's a lot of work
to be done.
878
00:35:21,303 --> 00:35:22,605
Mark: Yeah.
- Yeah.
879
00:35:22,605 --> 00:35:24,373
Jon: So this is a fresh
beginning, isn't it?
880
00:35:24,373 --> 00:35:26,642
- Yes, sir.
- Wait till you see the name.
881
00:35:26,642 --> 00:35:29,345
Jon: And the concept that
we've created for you.
882
00:35:29,345 --> 00:35:31,080
Alright guys, you ready?
883
00:35:31,080 --> 00:35:32,982
Alright, here we go.
884
00:35:32,982 --> 00:35:35,584
One, two, three.
885
00:35:37,586 --> 00:35:38,521
[crowd cheering]
886
00:35:40,055 --> 00:35:41,056
Oh, my God.
887
00:35:45,137 --> 00:35:46,938
Alright, here we go.
888
00:35:46,938 --> 00:35:49,808
One, two, three.
889
00:35:51,343 --> 00:35:53,945
[crowd cheering]
890
00:35:53,945 --> 00:35:55,280
Oh, my God.
891
00:35:57,149 --> 00:35:59,017
Jon: You gotta be kidding me.
892
00:35:59,017 --> 00:36:00,519
What's the first three letters?
893
00:36:00,519 --> 00:36:02,020
- Mark.
- That's right.
894
00:36:02,020 --> 00:36:03,221
Jon: What are the other
two letters?
895
00:36:03,221 --> 00:36:05,223
Oh, my God.
896
00:36:05,223 --> 00:36:06,358
- That is awesome.
Mark: I've been called that.
897
00:36:06,358 --> 00:36:08,360
So it's perfect.
898
00:36:08,360 --> 00:36:10,028
Jon: So, you ready?
- Yes.
899
00:36:10,028 --> 00:36:11,296
- Yeah.
- Alright, go ahead.
900
00:36:13,398 --> 00:36:15,500
Man: Come on. Come on.
901
00:36:18,970 --> 00:36:20,672
Oh, my gosh.
902
00:36:20,672 --> 00:36:23,175
Oh.
903
00:36:23,175 --> 00:36:24,976
Denise: Wow.
904
00:36:24,976 --> 00:36:27,279
Kim: Oh, my goodness, you guys.
905
00:36:27,279 --> 00:36:29,981
Look at the stage.
906
00:36:29,981 --> 00:36:31,283
It's gorgeous.
907
00:36:31,283 --> 00:36:33,118
It's absolutely gorgeous.
908
00:36:33,118 --> 00:36:35,287
Os: I love it.
I am absolutely amazed
909
00:36:35,287 --> 00:36:37,022
what Jon was able to do
910
00:36:37,022 --> 00:36:38,990
in, in such a short period
of time.
911
00:36:38,990 --> 00:36:40,692
I'm beside myself.
912
00:36:40,692 --> 00:36:42,160
Wow!
913
00:36:42,160 --> 00:36:44,329
I feel like we have
an opportunity
914
00:36:44,329 --> 00:36:45,931
at a second life.
915
00:36:45,931 --> 00:36:47,532
Os: Wow, girl.
916
00:36:47,532 --> 00:36:51,069
This is exactly what I was
praying for, you know?
917
00:36:51,069 --> 00:36:53,004
Heaven-sent.
918
00:36:53,004 --> 00:36:55,674
- What do you think?
- It's gorgeous.
919
00:36:55,674 --> 00:36:57,542
- Amazing.
- It's absolutely gorgeous.
920
00:36:57,542 --> 00:36:59,211
This doesn't feel
like the same place.
921
00:36:59,211 --> 00:37:00,445
Oh, not at all.
922
00:37:00,445 --> 00:37:02,414
How about your bar?
923
00:37:02,414 --> 00:37:04,683
Now, you have a nice
back bar for presentation.
924
00:37:04,683 --> 00:37:07,018
We introduced some colors.
925
00:37:07,018 --> 00:37:09,621
And all of it picks up that
Cantina look.
926
00:37:09,621 --> 00:37:12,557
Jon: Doesn't it, Mark?
Mark: Yes, it definitely does.
927
00:37:12,557 --> 00:37:15,160
Jon: You, like?
- Love the lights.
928
00:37:15,160 --> 00:37:18,296
I got barproducts.com to set
you guys up with everything,
929
00:37:18,296 --> 00:37:20,732
so I got you all the tools
and supplies you need.
930
00:37:20,732 --> 00:37:24,302
I got SkyTab POS,
best in the world.
931
00:37:24,302 --> 00:37:26,571
One terminal and two,
932
00:37:26,571 --> 00:37:28,440
three terminals
in the other bar.
933
00:37:28,440 --> 00:37:30,976
Not only did I get you
the POS systems,
934
00:37:30,976 --> 00:37:32,344
I got you the tablets.
935
00:37:32,344 --> 00:37:34,212
You do the order
right at the table,
936
00:37:34,212 --> 00:37:35,647
just like the screen.
937
00:37:35,647 --> 00:37:37,649
You do the credit card
at the table,
938
00:37:37,649 --> 00:37:40,318
everything, so you're not
running back and forth.
939
00:37:40,318 --> 00:37:44,055
I also got Partender Inventory
in 30 minutes.
940
00:37:44,055 --> 00:37:45,257
- Remember those numbers?
- Yeah.
941
00:37:45,257 --> 00:37:46,591
I'd like to forget them.
942
00:37:46,591 --> 00:37:49,394
If our costs are high,
tell them
943
00:37:49,394 --> 00:37:51,596
we fix it together.
Right, guys?
944
00:37:51,596 --> 00:37:53,131
Everybody's honest here,
945
00:37:53,131 --> 00:37:54,733
and we can get those
profits out
946
00:37:54,733 --> 00:37:57,135
that we need to to get
you guys out of debt.
947
00:37:57,135 --> 00:37:59,471
Guys, I had Magnum Music Group
948
00:37:59,471 --> 00:38:02,674
design a special custom
music program for you.
949
00:38:02,674 --> 00:38:04,276
So you have
the right environment
950
00:38:04,276 --> 00:38:07,012
for your demographic
and your concept.
951
00:38:07,012 --> 00:38:09,214
I got Benjamin Franklin
Plumbing
952
00:38:09,214 --> 00:38:10,749
to do all new plumbing
behind the bar.
953
00:38:10,749 --> 00:38:12,617
There's two workstations,
so we have
954
00:38:12,617 --> 00:38:14,152
twice the production
955
00:38:14,152 --> 00:38:16,388
and twice the transaction
ability.
956
00:38:16,388 --> 00:38:19,224
My team worked
all night long here
957
00:38:19,224 --> 00:38:21,760
to get all this done
for you guys.
958
00:38:21,760 --> 00:38:23,428
So here's the deal.
You see that crowd in front?
959
00:38:23,428 --> 00:38:24,763
- Yeah.
- I got 'em here.
960
00:38:24,763 --> 00:38:27,632
Do everything we can
to get 'em back tonight.
961
00:38:27,632 --> 00:38:29,100
- Okay, you ready?
- Yes.
962
00:38:29,100 --> 00:38:30,769
Alright, let's do it.
963
00:38:30,769 --> 00:38:32,103
[applause]
964
00:38:34,372 --> 00:38:37,809
Flabbergasted. The name of the
place is my favorite thing.
965
00:38:37,809 --> 00:38:39,377
It's perfect.
966
00:38:39,377 --> 00:38:42,714
The new, fresh Don Marco's.
We're ready.
967
00:38:42,714 --> 00:38:44,282
Hey, everybody.
968
00:38:44,282 --> 00:38:46,518
Both: Welcome to Don Marco's.
969
00:38:46,518 --> 00:38:48,520
[cheering]
970
00:38:48,520 --> 00:38:50,322
Os: Come on in.
Mark: Come on in.
971
00:38:50,322 --> 00:38:53,325
Enjoy. Front bar is open
in any tables.
972
00:38:53,325 --> 00:38:56,061
Thank you.
973
00:38:56,061 --> 00:38:58,530
Hello. My name is Kim.
974
00:38:58,530 --> 00:38:59,731
Do you guys want to start
off with
975
00:38:59,731 --> 00:39:01,333
strawberry Basil margarita?
976
00:39:01,333 --> 00:39:03,668
So the shrimp tacos
are all fresh,
977
00:39:03,668 --> 00:39:06,604
and it's like, it's amazing.
978
00:39:06,604 --> 00:39:09,074
Joel: Here we go.
Chicken tinga tacos.
979
00:39:09,074 --> 00:39:11,576
Frito nachos,
chicken tinga tacos.
980
00:39:11,576 --> 00:39:13,178
Looking good, Joel.
981
00:39:13,178 --> 00:39:15,580
Thank you, sir. Ordered up.
982
00:39:15,580 --> 00:39:18,817
Os: Before, I was flying
with my, my eyes closed.
983
00:39:18,817 --> 00:39:21,486
I wanted to help,
and I wanted to help more
984
00:39:21,486 --> 00:39:23,621
but without the experience,
I just didn't know.
985
00:39:23,621 --> 00:39:27,692
Now I'm empowered.
I feel like I have a voice now.
986
00:39:27,692 --> 00:39:29,294
Did you have
the chicken tinga taco?
987
00:39:29,294 --> 00:39:30,295
- Oh, yes.
- Here you go.
988
00:39:30,295 --> 00:39:32,163
Look at you.
989
00:39:32,163 --> 00:39:35,367
So you're sending out four.
Excellent.
990
00:39:35,367 --> 00:39:36,701
Mario. Look at him.
991
00:39:36,701 --> 00:39:38,436
Yeah.
992
00:39:38,436 --> 00:39:40,472
[cheering]
993
00:39:40,472 --> 00:39:43,508
Mario: Well, training with Mia
is a fabulous thing.
994
00:39:43,508 --> 00:39:46,478
I wish I had so much more time
to be able to spend with her.
995
00:39:46,478 --> 00:39:48,380
One of the things
that I modified
996
00:39:48,380 --> 00:39:50,715
was the way I shake.
997
00:39:50,715 --> 00:39:52,517
I think with a little bit
of practice,
998
00:39:52,517 --> 00:39:55,720
I'll be able to bang these out
a lot quicker.
999
00:39:55,720 --> 00:39:57,589
MARK: Waiting on another
strawberry margarita.
1000
00:39:57,589 --> 00:39:59,624
- Two straws.
Jon: This one feels good.
1001
00:39:59,624 --> 00:40:02,494
Mark and Osou
are in huge trouble.
1002
00:40:02,494 --> 00:40:03,862
Strawberry margaritas.
1003
00:40:03,862 --> 00:40:06,197
Neither of them
were engaged in a bar.
1004
00:40:06,197 --> 00:40:07,866
Look at them now.
Mark's in the middle of it.
1005
00:40:07,866 --> 00:40:09,501
Osou's in the middle of it.
1006
00:40:09,501 --> 00:40:11,669
Joel's pumping out food
in the kitchen.
1007
00:40:11,669 --> 00:40:13,538
Kim is cranking behind the bar.
1008
00:40:13,538 --> 00:40:17,275
Even Mario has stepped up,
and he's pumping drinks out.
1009
00:40:17,275 --> 00:40:19,611
Mia: It's perfect, Mario.
I'm thrilled with you.
1010
00:40:19,611 --> 00:40:20,912
Well, guys, what do you think?
1011
00:40:20,912 --> 00:40:23,281
- I love it.
- How you feeling?
1012
00:40:23,281 --> 00:40:25,383
Much less stressed
than I was about an hour ago.
1013
00:40:25,383 --> 00:40:26,651
Things are running
pretty smooth.
1014
00:40:26,651 --> 00:40:29,754
My work is done.
Now it's all up to you.
1015
00:40:29,754 --> 00:40:31,556
- Thank you so much.
- Can't thank you enough, Jon.
1016
00:40:31,556 --> 00:40:32,891
Really, Jon. Thank you.
1017
00:40:32,891 --> 00:40:34,759
This was a very
successful opening.
1018
00:40:34,759 --> 00:40:35,827
I'm proud of 'em.
1019
00:40:39,697 --> 00:40:41,000
[instrumental music]
1020
00:40:41,000 --> 00:40:42,634
[instrumental music]
1021
00:40:49,908 --> 00:40:51,643
Narrator: Promotional
consideration provided by,
1022
00:40:51,643 --> 00:40:53,278
SkyTab POS, Barproducts.com,
Twisted Alchemy,
1023
00:40:53,278 --> 00:40:54,846
Partender Kyle G's Oyster
and Wine Bar
1024
00:40:54,846 --> 00:40:56,781
Benjamin Franklin Plumbing
of Port St. Lucie.
1025
00:40:56,781 --> 00:40:58,183
Burns Embroidery,
Magnum Music Group
1026
00:40:58,183 --> 00:40:59,517
One Stone and ESRI.