1
00:00:01,201 --> 00:00:03,603
I drunkenly bought this place
just as a belligerent Irish man.
2
00:00:03,603 --> 00:00:05,105
I mean,
that's the truth.
3
00:00:05,105 --> 00:00:06,639
I wish--I wish it was different
4
00:00:06,639 --> 00:00:09,709
but that's the truth.
That's what happened.
5
00:00:09,709 --> 00:00:11,845
narrator: For over 30 years,
Jon Taffer
6
00:00:11,845 --> 00:00:13,513
has traveled the country,
7
00:00:13,513 --> 00:00:14,681
saving hundreds of bars
8
00:00:14,681 --> 00:00:17,150
from failure and ruin.
9
00:00:17,150 --> 00:00:19,586
The past two years
are unlike anything
10
00:00:19,586 --> 00:00:20,720
I've seen in our industry,
11
00:00:20,720 --> 00:00:23,289
but we're bouncing back.
12
00:00:23,289 --> 00:00:24,657
The people are going out again
13
00:00:24,657 --> 00:00:26,726
and restaurants
need to get ready.
14
00:00:26,726 --> 00:00:30,330
narrator: Now, Jon is faced
with a new set of problems.
15
00:00:30,330 --> 00:00:32,365
There are
supply chain issues...
16
00:00:32,365 --> 00:00:34,834
Why are we out of this shit?
17
00:00:34,834 --> 00:00:36,236
...staffing shortages...
18
00:00:36,236 --> 00:00:37,637
Every week, we get a new staff.
19
00:00:37,637 --> 00:00:39,305
We have to crash course them.
20
00:00:39,305 --> 00:00:41,374
...and consistent
health concerns.
21
00:00:41,374 --> 00:00:42,876
We just can't fail.
22
00:00:42,876 --> 00:00:45,111
We just can't.
23
00:00:45,111 --> 00:00:47,781
narrator: So, now,
Jon is back out on the road
24
00:00:47,781 --> 00:00:51,251
and heading to Sanford, Florida
to rescue Throwbacks.
25
00:00:51,251 --> 00:00:53,486
This is a new era
for our country,
26
00:00:53,486 --> 00:00:57,390
so we need to raise the bar
and rise to these challenges.
27
00:00:57,390 --> 00:00:59,492
narrator: In 2019,
28
00:00:59,492 --> 00:01:02,295
Robbie Kennerney
decided to buy Throwbacks
29
00:01:02,295 --> 00:01:05,432
in the historic district
of Downtown Sanford, Florida.
30
00:01:05,432 --> 00:01:07,667
It was a real
British bar at the time.
31
00:01:07,667 --> 00:01:09,302
A friend of mine
brought me in here
32
00:01:09,302 --> 00:01:11,204
while I was really drunk
one night
33
00:01:11,204 --> 00:01:12,739
knowing that they would get
a rise out of me.
34
00:01:12,739 --> 00:01:14,674
I woke up the next morning
to a text message
35
00:01:14,674 --> 00:01:16,443
from the owner
of the place saying,
36
00:01:16,443 --> 00:01:18,311
"Hi, Robbie.
Thanks for reaching out.
37
00:01:18,311 --> 00:01:20,246
I'm prepared
to accept your offer."
38
00:01:20,246 --> 00:01:22,182
narrator: Despite
his spontaneous purchase,
39
00:01:22,182 --> 00:01:24,617
Robbie decided
to stick with the bar
40
00:01:24,617 --> 00:01:27,287
when the residents
of Sanford rallied to help him
41
00:01:27,287 --> 00:01:29,556
after a tragic event
later that year.
42
00:01:29,556 --> 00:01:32,392
Murphy is my beagle.
That's my dog.
43
00:01:32,392 --> 00:01:36,529
I was out front with him
and we had a driver hit Murphy.
44
00:01:36,529 --> 00:01:38,898
Murphy ended up losing his leg.
45
00:01:38,898 --> 00:01:40,667
The bills racked up
pretty quickly
46
00:01:40,667 --> 00:01:42,869
and one of my staff
set up a GoFundMe.
47
00:01:42,869 --> 00:01:45,538
But what happened next was,
was special.
48
00:01:45,538 --> 00:01:47,740
There were so many people
from Sanford
49
00:01:47,740 --> 00:01:50,944
who owed me nothing,
who didn't know me very well,
50
00:01:50,944 --> 00:01:53,913
and they were contributing
large sums of money
51
00:01:53,913 --> 00:01:56,516
to this GoFundMe campaign.
52
00:01:56,516 --> 00:01:58,718
That's when I saw
Sanford's true colors.
53
00:01:58,718 --> 00:02:01,955
narrator: However,
Robbie's laidback attitude
54
00:02:01,955 --> 00:02:04,357
and inexperience
in running a bar
55
00:02:04,357 --> 00:02:06,526
was highlighted
with untrained bartenders
56
00:02:06,526 --> 00:02:08,928
and a lack of any
clear manager in the bar.
57
00:02:08,928 --> 00:02:10,597
Every one of my bartenders
58
00:02:10,597 --> 00:02:12,398
probably could do
with some training.
59
00:02:12,398 --> 00:02:13,833
Let's see.
60
00:02:13,833 --> 00:02:15,435
There's a lot
of drinks on our menu
61
00:02:15,435 --> 00:02:16,903
that I don't know how to make,
62
00:02:16,903 --> 00:02:18,571
and I feel bad
when the customers come in
63
00:02:18,571 --> 00:02:20,406
and they want
this certain drink.
64
00:02:20,406 --> 00:02:23,243
I don't have managers
in the sense of a hierarchy
65
00:02:23,243 --> 00:02:24,811
behind the bar.
Timmy would be
66
00:02:24,811 --> 00:02:26,779
an obvious candidate
for some of the--
67
00:02:26,779 --> 00:02:28,681
maybe I could give him
a bit more authority.
68
00:02:28,681 --> 00:02:30,783
I mean, yes,
I would like to know
69
00:02:30,783 --> 00:02:32,552
if Timmy is the manager.
70
00:02:32,552 --> 00:02:34,320
I try to assess any problem.
71
00:02:34,320 --> 00:02:35,989
Like I always make sure
the ice machine is working
72
00:02:35,989 --> 00:02:37,824
because we've had a lot
of issues with the ice machines.
73
00:02:37,824 --> 00:02:39,926
Then I'll make sure
like if certain lighting
74
00:02:39,926 --> 00:02:42,228
isn't working, you know,
'cause our electricity here
75
00:02:42,228 --> 00:02:44,864
sometimes is crazy.
Like our breaker will shock you.
76
00:02:44,864 --> 00:02:47,233
narrator:
And the futile efforts
77
00:02:47,233 --> 00:02:49,903
to satisfy
the party-centric area
78
00:02:49,903 --> 00:02:52,972
of Downtown Sanford have
caused Robbie and his staff
79
00:02:52,972 --> 00:02:55,275
to miss out on
potential income.
80
00:02:55,275 --> 00:02:56,476
People don't come in here
for our food.
81
00:02:56,476 --> 00:02:58,478
It's not
the easiest thing, yeah.
82
00:02:58,478 --> 00:02:59,746
There's definitely
no kitchen person.
83
00:02:59,746 --> 00:03:01,714
- Yeah.
- So it's just like...
84
00:03:01,714 --> 00:03:04,417
You're kind of juggling both,
serving guests and cooking.
85
00:03:04,417 --> 00:03:05,785
I can say last Thursday,
86
00:03:05,785 --> 00:03:07,253
we missed out
probably maybe like
87
00:03:07,253 --> 00:03:09,489
200 or 300 on just food sales.
88
00:03:09,489 --> 00:03:11,591
narrator:
Even the retro arcade nostalgia
89
00:03:11,591 --> 00:03:13,359
that once drew in guests
90
00:03:13,359 --> 00:03:15,261
is waning
from the poor upkeep.
91
00:03:15,261 --> 00:03:16,763
I think people love
to bring their kids in
92
00:03:16,763 --> 00:03:18,298
to play these games,
93
00:03:18,298 --> 00:03:19,766
but then they look around,
they're like,
94
00:03:19,766 --> 00:03:21,301
"Oh, this is just kind
of a rundown bar.
95
00:03:21,301 --> 00:03:22,669
I don't wanna take
my kids here."
96
00:03:22,669 --> 00:03:24,003
There's no, really,
consistency.
97
00:03:24,003 --> 00:03:25,405
People love
our Skee-Ball machine.
98
00:03:25,405 --> 00:03:26,973
Half the time,
it's down.
99
00:03:26,973 --> 00:03:28,975
And I have tear--
tore this all apart
100
00:03:28,975 --> 00:03:30,577
and put it back together.
101
00:03:30,577 --> 00:03:33,012
It works for a day
or two and then...
102
00:03:33,012 --> 00:03:35,481
narrator: And the failure
in executing the concept
103
00:03:35,481 --> 00:03:37,584
has led to financial struggles
104
00:03:37,584 --> 00:03:40,587
as well as doubt about
Robbie's future in America.
105
00:03:40,587 --> 00:03:43,489
At the moment,
I'm still holding
106
00:03:43,489 --> 00:03:45,458
$75,000 in debt.
107
00:03:45,458 --> 00:03:46,826
Without anything changing,
108
00:03:46,826 --> 00:03:48,962
that would give us 18 months.
109
00:03:48,962 --> 00:03:50,797
And if this bar doesn't work,
110
00:03:50,797 --> 00:03:52,765
then my future in this country
is in jeopardy.
111
00:03:52,765 --> 00:03:54,767
narrator:
So to save Robbie's investment
112
00:03:54,767 --> 00:03:57,003
and keep a permanent home
in the States,
113
00:03:57,003 --> 00:04:00,306
Robbie has made the decision
to pull back the doors,
114
00:04:00,306 --> 00:04:02,709
bust open the books,
and make a call for help
115
00:04:02,709 --> 00:04:03,710
to Bar Rescue.
116
00:04:14,542 --> 00:04:17,379
Guys, welcome
to Sanford, Florida.
117
00:04:17,379 --> 00:04:20,281
narrator: For the bar,
Jon brings in Nick Ortega.
118
00:04:20,281 --> 00:04:22,250
With over 20 years' experience
119
00:04:22,250 --> 00:04:24,285
in the food
and beverage industry,
120
00:04:24,285 --> 00:04:26,354
Nick is consulted for some
of the largest spirits brands
121
00:04:26,354 --> 00:04:28,623
in the country
and created cocktails
122
00:04:28,623 --> 00:04:31,893
for major entertainment
award shows and events.
123
00:04:31,893 --> 00:04:34,629
This bar
has an incredible story.
124
00:04:34,629 --> 00:04:37,399
It's owned
by a guy by name Robbie.
125
00:04:37,399 --> 00:04:39,134
There he is right there.
126
00:04:39,134 --> 00:04:40,402
He's from Ireland.
127
00:04:40,402 --> 00:04:41,803
Two and a half years ago,
128
00:04:41,803 --> 00:04:43,238
Robbie was sitting at the bar,
129
00:04:43,238 --> 00:04:44,773
incredibly drunk.
130
00:04:44,773 --> 00:04:46,508
He came out and said,
131
00:04:46,508 --> 00:04:48,209
"I'm gonna buy this place,"
132
00:04:48,209 --> 00:04:50,245
in his drunken state of mind.
133
00:04:50,245 --> 00:04:52,447
The next morning,
he got a text that the owner
134
00:04:52,447 --> 00:04:54,182
accepted his offer.
135
00:04:54,182 --> 00:04:55,483
- You're married.
- You're in bar business.
136
00:04:55,483 --> 00:04:57,452
So much for being married,
right?
137
00:04:57,452 --> 00:05:00,255
narrator: For the kitchen,
Jon brings in Vic Vegas,
138
00:05:00,255 --> 00:05:03,525
an executive chef with
over 25 years' experience.
139
00:05:03,525 --> 00:05:06,227
Vic has worked
with major food distributors
140
00:05:06,227 --> 00:05:09,697
while also owning and operating
his own successful restaurant.
141
00:05:09,697 --> 00:05:11,733
The story goes further.
142
00:05:11,733 --> 00:05:15,670
He's walking across the street
one day with his dog, Murphy,
143
00:05:15,670 --> 00:05:17,472
- gets hit by a car.
- Oh, God.
144
00:05:17,472 --> 00:05:20,775
Murphy the dog loses a leg
but survives.
145
00:05:20,775 --> 00:05:23,211
When this happened,
the local community
146
00:05:23,211 --> 00:05:25,280
established a GoFundMe account.
147
00:05:25,280 --> 00:05:27,482
And during that process,
148
00:05:27,482 --> 00:05:31,219
Robbie fell in love
with this town of Sanford.
149
00:05:31,219 --> 00:05:34,489
So he wants to come through
for the community
150
00:05:34,489 --> 00:05:36,791
but he obviously
is unable to do so.
151
00:05:36,791 --> 00:05:38,126
Wow.
152
00:05:39,627 --> 00:05:41,563
Vic, look at that kitchen wall
up there.
153
00:05:41,563 --> 00:05:42,897
Oh, good lord.
154
00:05:42,897 --> 00:05:45,500
Mysterious yellow brown
rust color.
155
00:05:45,500 --> 00:05:48,903
Now, that's dust and spider webs
156
00:05:48,903 --> 00:05:50,271
and everything on that wall.
157
00:05:50,271 --> 00:05:51,473
Right below that
158
00:05:51,473 --> 00:05:53,241
is a turbo chef oven
159
00:05:53,241 --> 00:05:54,876
and those are crisping pans
160
00:05:54,876 --> 00:05:57,212
with the dust all over them.
161
00:05:57,212 --> 00:05:58,713
Oh. On the crisping pans.
162
00:05:58,713 --> 00:06:00,815
- On the crisping pan.
- The food goes in those.
163
00:06:00,815 --> 00:06:02,884
And that's
the cooking environment.
164
00:06:02,884 --> 00:06:04,819
Wow. How many years
have they've gone
165
00:06:04,819 --> 00:06:07,255
without even trying to wipe
that wall down?
166
00:06:07,255 --> 00:06:08,690
My man, they've never clean
that wall.
167
00:06:08,690 --> 00:06:10,191
Anything you need?
You okay back here?
168
00:06:11,292 --> 00:06:12,694
- Thank you.
- Good?
169
00:06:12,694 --> 00:06:14,596
Look at the cases
of vodka standing.
170
00:06:14,596 --> 00:06:16,898
He doesn't even put
his liquor away.
171
00:06:16,898 --> 00:06:19,868
Is that his liquor storage room?
172
00:06:19,868 --> 00:06:21,803
- That's the storage room.
- Just abrasively out
173
00:06:21,803 --> 00:06:23,605
for the guests to see.
174
00:06:23,605 --> 00:06:25,540
The corner the bar is the most
valuable seats in the bar.
175
00:06:25,540 --> 00:06:26,941
Yes. Wow.
176
00:06:26,941 --> 00:06:28,510
Let's say--
we'll take another one.
177
00:06:28,510 --> 00:06:30,445
- Another margarita? Got you.
- Yeah.
178
00:06:30,445 --> 00:06:31,546
So there's
two employees tonight.
179
00:06:31,546 --> 00:06:33,281
Two bartenders.
180
00:06:33,281 --> 00:06:36,551
Carly, she's been there
about a year or so,
181
00:06:36,551 --> 00:06:38,319
and then there's Destiny.
182
00:06:38,319 --> 00:06:39,854
She's been here
about five months.
183
00:06:39,854 --> 00:06:41,956
Now, if somebody orders food,
184
00:06:41,956 --> 00:06:44,259
there's no cook in the kitchen.
185
00:06:44,259 --> 00:06:46,528
So the bartender
has to run back there
186
00:06:46,528 --> 00:06:49,531
in that disgusting kitchen
and cook that food,
187
00:06:49,531 --> 00:06:51,466
and then run back out
and make a drink.
188
00:06:51,466 --> 00:06:53,701
Run back, check the food.
Run out, make another drink.
189
00:06:53,701 --> 00:06:55,537
Run back, get the food,
serve the food,
190
00:06:55,537 --> 00:06:57,372
make another drink.
191
00:06:57,372 --> 00:07:00,375
[indistinct chatter]
192
00:07:00,375 --> 00:07:02,577
Look at the juice bottles
on top of the bar.
193
00:07:02,577 --> 00:07:04,412
Look at the stickiness
on that bar.
194
00:07:04,412 --> 00:07:06,548
You can see
the syrups underneath
195
00:07:06,548 --> 00:07:08,416
the bar mats.
196
00:07:08,416 --> 00:07:10,785
- This place is disgusting.
- It's sticky right there.
197
00:07:10,785 --> 00:07:12,687
You can--you can smell it
from here.
198
00:07:14,789 --> 00:07:16,991
- How you guys doing?
- Hi. We're good.
199
00:07:16,991 --> 00:07:19,661
So tonight for recon,
I got Melissa
200
00:07:19,661 --> 00:07:22,397
and [indistinct] Melissa
won Bartender of the Year
201
00:07:22,397 --> 00:07:23,998
in Orlando.
202
00:07:23,998 --> 00:07:25,767
So these girls know their bars.
They're both bartenders.
203
00:07:25,767 --> 00:07:27,869
They--they're young.
They go all around town.
204
00:07:27,869 --> 00:07:30,538
So I thought they'd be perfect
for recon tonight.
205
00:07:30,538 --> 00:07:32,941
narrator: Jon's spies
enter Throwbacks,
206
00:07:32,941 --> 00:07:36,644
a small bar with capacity
for a hundred and fifty people,
207
00:07:36,644 --> 00:07:38,947
that features
free-to-play arcade games
208
00:07:38,947 --> 00:07:40,782
and Skee-Ball on one end,
209
00:07:40,782 --> 00:07:43,084
an elevated karaoke stage
on the other,
210
00:07:43,084 --> 00:07:45,887
and a tiny makeshift
kitchen in the back.
211
00:07:45,887 --> 00:07:47,722
Let's see what they order.
212
00:07:47,722 --> 00:07:49,724
Do you do like
a watermelon margarita?
213
00:07:49,724 --> 00:07:51,793
I don't know
if we have watermelon.
214
00:07:51,793 --> 00:07:53,628
Do you have raspberries?
215
00:07:54,662 --> 00:07:56,030
Yeah?
216
00:07:56,030 --> 00:07:57,599
Now, look, she just asked
217
00:07:57,599 --> 00:07:59,000
for a watermelon margarita,
218
00:07:59,000 --> 00:08:00,868
and call me crazy,
219
00:08:00,868 --> 00:08:03,438
in a perfect world,
you're doing fresh watermelon,
220
00:08:03,438 --> 00:08:05,573
but I did see watermelon liquor
on the back bar.
221
00:08:05,573 --> 00:08:06,874
So she could
have made watermelon.
222
00:08:06,874 --> 00:08:08,409
She could have made it.
223
00:08:08,409 --> 00:08:09,711
Is this together?
You're gonna do cash?
224
00:08:09,711 --> 00:08:11,379
Yeah. We'll do cash, please.
Thank you.
225
00:08:11,379 --> 00:08:13,448
See any smiles
in the interaction there?
226
00:08:13,448 --> 00:08:15,383
Why, she looks like
she's at a funeral, doesn't she?
227
00:08:15,383 --> 00:08:16,551
She looks miserable.
228
00:08:16,551 --> 00:08:18,553
Yeah. Got you.
229
00:08:18,553 --> 00:08:19,988
There you go. Pop.
230
00:08:19,988 --> 00:08:22,590
Is that funk in the soda gun?
231
00:08:24,125 --> 00:08:25,460
Sure is.
232
00:08:25,460 --> 00:08:26,861
No, that looks bad.
233
00:08:26,861 --> 00:08:28,796
- That looks bad.
- That was real bad.
234
00:08:28,796 --> 00:08:30,431
Here's the drink.
235
00:08:30,431 --> 00:08:32,066
Oh, it's okay.
No worries. Thanks.
236
00:08:32,066 --> 00:08:34,869
When she opened
the ice well to get ice,
237
00:08:34,869 --> 00:08:36,904
I could have sworn I saw
238
00:08:36,904 --> 00:08:39,674
just a blackness
and I hope it's not mold.
239
00:08:39,674 --> 00:08:41,042
Oh, man.
If that's mold,
240
00:08:41,042 --> 00:08:42,610
then we can't let our bar--
241
00:08:42,610 --> 00:08:44,445
our bartenders
have the cocktail.
242
00:08:44,445 --> 00:08:46,114
When she was scooping ice
to put into her well...
243
00:08:46,114 --> 00:08:47,982
- Yeah.
- That's where I saw it, so...
244
00:08:47,982 --> 00:08:50,084
- I'm gonna run in, guys.
- Uh-oh. Uh-oh. Uh-oh. Uh-oh.
245
00:08:53,588 --> 00:08:56,624
[tense music]
246
00:09:08,936 --> 00:09:10,738
- Robbie.
- Hi, Jon.
247
00:09:10,738 --> 00:09:12,807
- Jon Taffer.
- Absolute pleasure to meet you.
248
00:09:12,807 --> 00:09:14,442
Nice to meet you.
Come back with me for a moment.
249
00:09:14,442 --> 00:09:15,877
- Sure. Sure.
- First of all,
250
00:09:15,877 --> 00:09:17,478
I don't want you guys
to drink that.
251
00:09:18,846 --> 00:09:20,481
Come with me, Rob.
252
00:09:20,481 --> 00:09:22,083
You know when I hear
your story
253
00:09:22,083 --> 00:09:24,018
and I hear
how you love the community--
254
00:09:24,018 --> 00:09:25,586
- Uh-hmm.
- --right, and how much
255
00:09:25,586 --> 00:09:27,021
his town means to you,
256
00:09:27,021 --> 00:09:29,590
and then I see things like
257
00:09:29,590 --> 00:09:31,893
filth that is unbelievable,
258
00:09:31,893 --> 00:09:35,029
that if you guys drink this,
you will get sick.
259
00:09:35,029 --> 00:09:36,531
You know what this is?
260
00:09:36,531 --> 00:09:37,899
See those little chunks?
261
00:09:39,200 --> 00:09:42,637
Feces from cockroaches
and fruit flies?
262
00:09:43,838 --> 00:09:46,107
So come with me, Rob.
263
00:09:46,107 --> 00:09:49,143
[tense music]
264
00:09:51,012 --> 00:09:54,449
This is mold
in this ice machine.
265
00:09:54,449 --> 00:09:57,852
This will get
every single one of you sick.
266
00:09:59,554 --> 00:10:00,922
Now, you girls are bartenders.
267
00:10:00,922 --> 00:10:02,557
Would you work here
knowing that?
268
00:10:02,557 --> 00:10:03,791
Absolutely not.
269
00:10:03,791 --> 00:10:05,927
So that's the filth just here.
270
00:10:05,927 --> 00:10:07,662
I mean,
look at this freaking place.
271
00:10:07,662 --> 00:10:09,630
I mean,
it's unbelievable.
272
00:10:09,630 --> 00:10:11,833
There's just junk everywhere.
273
00:10:11,833 --> 00:10:14,469
And I haven't even got
in the kitchen yet.
274
00:10:14,469 --> 00:10:17,805
So this is a guy
who loves the community
275
00:10:17,805 --> 00:10:20,908
but serves you bacteria.
276
00:10:20,908 --> 00:10:23,911
This is a guy who cares
about his employees, right,
277
00:10:23,911 --> 00:10:26,981
who let you work
in disgusting filth?
278
00:10:26,981 --> 00:10:29,250
That is unbelievable.
279
00:10:29,250 --> 00:10:31,719
So do you care
about this community
280
00:10:31,719 --> 00:10:33,921
or you're full of shit?
281
00:10:33,921 --> 00:10:36,824
'Cause somebody who cares
doesn't do this.
282
00:10:40,601 --> 00:10:43,404
So do you care
about this community
283
00:10:43,404 --> 00:10:45,172
or you're full of shit?
284
00:10:45,172 --> 00:10:48,876
'Cause somebody who cares
doesn't do this, right?
285
00:10:48,876 --> 00:10:51,579
- Sure.
- So answer me, Robbie.
286
00:10:51,579 --> 00:10:53,280
How does this happen?
287
00:10:53,280 --> 00:10:55,383
How do you take
nice people like this
288
00:10:55,383 --> 00:10:57,385
and serve them a cocktail
289
00:10:57,385 --> 00:10:59,286
that's filled with bacteria?
290
00:10:59,286 --> 00:11:00,688
How do you do that?
291
00:11:00,688 --> 00:11:02,256
And look her in the eyes
292
00:11:02,256 --> 00:11:04,125
and think you're a good guy?
293
00:11:06,427 --> 00:11:07,862
I mean,
no one gets sick here.
294
00:11:07,862 --> 00:11:09,263
Like they're not--
it's not like we're getting
295
00:11:09,263 --> 00:11:10,564
- people sick every night.
- No.
296
00:11:10,564 --> 00:11:12,867
She won't get sick
for about 21 hours.
297
00:11:12,867 --> 00:11:14,902
And you're gonna go home
with bacteria
298
00:11:14,902 --> 00:11:16,570
all over your hands.
299
00:11:16,570 --> 00:11:18,172
It's gonna be on
the steering wheel of your car.
300
00:11:18,172 --> 00:11:19,373
It's gonna be in your hair.
301
00:11:19,373 --> 00:11:20,608
It's gonna be on your clothes.
302
00:11:20,608 --> 00:11:22,309
'Cause you don't care.
303
00:11:22,309 --> 00:11:23,544
Come on, man.
304
00:11:24,745 --> 00:11:26,347
Right now, honestly, I despise
305
00:11:26,347 --> 00:11:28,215
what you represent
in this industry.
306
00:11:28,215 --> 00:11:29,717
You're the guy
who gets people sick.
307
00:11:29,717 --> 00:11:31,585
You're the guy
who gives us a bad name.
308
00:11:31,585 --> 00:11:33,220
You're the guy
who does everything
309
00:11:33,220 --> 00:11:34,722
in this industry
that I freaking hate.
310
00:11:34,722 --> 00:11:36,791
So prove me wrong
311
00:11:36,791 --> 00:11:38,826
and clean
this [bleep] place tonight.
312
00:11:38,826 --> 00:11:40,761
And I'll come back here
tomorrow morning
313
00:11:40,761 --> 00:11:42,630
with my chef and my mixologist.
314
00:11:42,630 --> 00:11:44,298
We will inspect this bar.
315
00:11:44,298 --> 00:11:45,633
We will inspect the kitchen.
316
00:11:45,633 --> 00:11:48,235
And if it isn't clean,
I'm gone.
317
00:11:48,235 --> 00:11:51,405
And, at least,
I left him with a cleaner place
318
00:11:51,405 --> 00:11:53,240
- than when I got here, right?
- Right.
319
00:11:53,240 --> 00:11:54,875
And that might be
all you get out of me,
320
00:11:54,875 --> 00:11:56,710
is being forced
to clean your bar.
321
00:11:56,710 --> 00:11:58,612
Please, I wouldn't drink
any more of that
322
00:11:58,612 --> 00:12:01,549
if I were you, guys.
I mean that very, very much.
323
00:12:01,549 --> 00:12:04,452
You start cleaning.
It's gonna be a long night.
324
00:12:04,452 --> 00:12:05,886
He was right about everything
325
00:12:05,886 --> 00:12:07,822
he said back here
and it's a disaster.
326
00:12:07,822 --> 00:12:09,690
I didn't know
any of that was back there.
327
00:12:09,690 --> 00:12:11,492
Fair enough.
328
00:12:11,492 --> 00:12:13,694
But there isn't a customer
and there isn't a staff member
329
00:12:13,694 --> 00:12:15,796
who wouldn't tell you
that I'm not genuine.
330
00:12:26,874 --> 00:12:30,377
Will we be able
to clean up in time?
331
00:12:30,377 --> 00:12:31,412
I hope so.
332
00:12:34,482 --> 00:12:35,850
I didn't know
it was actually this dirty
333
00:12:35,850 --> 00:12:36,917
when I first
started working here.
334
00:12:42,556 --> 00:12:44,558
[tense music]
335
00:12:47,428 --> 00:12:48,596
Uh, where's Robbie?
336
00:12:48,596 --> 00:12:50,464
He's in the kitchen,
337
00:12:50,464 --> 00:12:52,900
trying to get
the last finishing touches.
338
00:12:52,900 --> 00:12:56,403
We moved those old oven
339
00:12:56,403 --> 00:12:58,739
off of there
and got the wall going good.
340
00:12:58,739 --> 00:13:00,474
He had some like mold brush.
341
00:13:00,474 --> 00:13:02,009
We got all of that stuff off.
342
00:13:02,009 --> 00:13:03,911
- We could spray it with bleach.
- We did too.
343
00:13:03,911 --> 00:13:05,913
Kept spraying and spraying
and I couldn't get it
344
00:13:05,913 --> 00:13:07,948
- and I was just...
- Hello.
345
00:13:07,948 --> 00:13:09,650
- How you doing?
- Hello. Good. Good to meet you.
346
00:13:09,650 --> 00:13:10,885
Come on over, guys.
Let's go talk.
347
00:13:10,885 --> 00:13:12,786
I think Jon was doubtful
348
00:13:12,786 --> 00:13:15,990
as to whether we were
committed enough to this place.
349
00:13:15,990 --> 00:13:18,392
Last night, everyone just
rolled up their sleeves
350
00:13:18,392 --> 00:13:20,427
and got after
every nook and cranny.
351
00:13:20,427 --> 00:13:23,264
So this is definitely that
the cleanest the bar has been.
352
00:13:23,264 --> 00:13:24,498
Let's jump in.
Hi. What's your name?
353
00:13:24,498 --> 00:13:25,699
My name is Amanda.
354
00:13:25,699 --> 00:13:27,334
So how long have you been here?
355
00:13:27,334 --> 00:13:28,769
- About a year.
- And what do you do here?
356
00:13:28,769 --> 00:13:29,970
- I'm a bartender?
- Hi.
357
00:13:29,970 --> 00:13:31,005
- Hi.
- What's your name?
358
00:13:31,005 --> 00:13:32,640
- Carly.
- Carly, how long
359
00:13:32,640 --> 00:13:34,308
- you've been here?
- About a year and a half,
360
00:13:34,308 --> 00:13:35,676
- almost two, two, yeah.
- About a year and a half? Okay.
361
00:13:35,676 --> 00:13:36,844
So when you cleaned up
that bar last night,
362
00:13:36,844 --> 00:13:38,279
you guys were here till what,
363
00:13:38,279 --> 00:13:39,480
3:00 in the morning
or something?
364
00:13:39,480 --> 00:13:40,681
'Cause when you look back
at it now,
365
00:13:40,681 --> 00:13:41,815
does it surprise you
that you worked
366
00:13:41,815 --> 00:13:43,317
in a place that was that dirty?
367
00:13:43,317 --> 00:13:44,518
Yeah, I had no idea
it was that dirty.
368
00:13:44,518 --> 00:13:45,586
- You glad it's cleaned?
- Yeah.
369
00:13:45,586 --> 00:13:46,820
- Hi.
- Hi.
370
00:13:46,820 --> 00:13:48,289
- What's your name?
- Christine.
371
00:13:48,289 --> 00:13:49,590
Christine,
how long you've been here?
372
00:13:49,590 --> 00:13:50,925
- Two years.
- Two years? A long time.
373
00:13:50,925 --> 00:13:52,293
What days do you work?
374
00:13:52,293 --> 00:13:53,761
Thursday, Saturday, Sunday.
375
00:13:53,761 --> 00:13:55,429
How many customers
on a Saturday?
376
00:13:55,429 --> 00:13:56,564
It's like hit or miss.
377
00:13:56,564 --> 00:13:58,332
The weather plays a factor,
378
00:13:58,332 --> 00:14:00,367
the what--if people
have been day drinking all day
379
00:14:00,367 --> 00:14:01,569
and then go home, so...
380
00:14:01,569 --> 00:14:03,070
Okay.
You think that the bar
381
00:14:03,070 --> 00:14:05,039
is a shithole might play
a little bit into it?
382
00:14:05,039 --> 00:14:06,740
Possibly.
383
00:14:06,740 --> 00:14:08,676
I think so, maybe.
We haven't met at all.
384
00:14:08,676 --> 00:14:10,044
- What's your name?
- Timmy.
385
00:14:10,044 --> 00:14:11,745
- What do you do here, Tim?
- Bar manager.
386
00:14:11,745 --> 00:14:13,681
Bar manager?
So you do the schedules?
387
00:14:13,681 --> 00:14:15,683
- No. I don't do the schedules.
- You do the purchasing?
388
00:14:15,683 --> 00:14:17,818
- Nope.
- You do the inventory?
389
00:14:17,818 --> 00:14:19,853
Is he your manager,
yes or no?
390
00:14:19,853 --> 00:14:21,989
Is he your manager?
391
00:14:21,989 --> 00:14:23,958
So it's interesting.
You think you're the manager
392
00:14:23,958 --> 00:14:25,593
but they don't think
that you're the manager, so...
393
00:14:25,593 --> 00:14:27,328
- Yeah.
- You can't manage somebody
394
00:14:27,328 --> 00:14:28,829
who doesn't think
you're the manager, can you?
395
00:14:28,829 --> 00:14:30,731
No.
396
00:14:30,731 --> 00:14:32,499
Who is your manager, Robbie?
397
00:14:32,499 --> 00:14:34,401
Well, Tim and I
just kind of had a discussion
398
00:14:34,401 --> 00:14:35,803
about that last night.
399
00:14:35,803 --> 00:14:37,738
So that's why
there was some confusion.
400
00:14:37,738 --> 00:14:39,807
For the last while,
Tim has been helping me
401
00:14:39,807 --> 00:14:43,043
in terms of the,
the upkeep of the bar,
402
00:14:43,043 --> 00:14:45,479
kind of helping
the aesthetics improve.
403
00:14:45,479 --> 00:14:47,715
So he was in charge
of the upkeep of the bar,
404
00:14:47,715 --> 00:14:50,417
but things like paint peeling
didn't matter.
405
00:14:50,417 --> 00:14:52,052
The filth back there
didn't matter.
406
00:14:52,052 --> 00:14:54,021
So I'm trying to understand
407
00:14:54,021 --> 00:14:55,789
where is the point
408
00:14:55,789 --> 00:14:57,424
of somebody
walking by something
409
00:14:57,424 --> 00:14:59,727
that is so egregiously filthy
410
00:14:59,727 --> 00:15:01,295
and thinking it's okay.
411
00:15:02,663 --> 00:15:04,365
I don't think it's okay.
412
00:15:04,365 --> 00:15:06,934
- But you walk by it.
- Well, I'm only one person.
413
00:15:06,934 --> 00:15:09,003
How do other bars do it, Tim?
They have leaks.
414
00:15:09,003 --> 00:15:10,571
They have maintenance issues.
415
00:15:10,571 --> 00:15:11,905
They have cleanliness issues.
416
00:15:11,905 --> 00:15:13,507
Their bars
aren't pieces of shit.
417
00:15:13,507 --> 00:15:15,142
No, they have maintenance
people that fix those.
418
00:15:15,142 --> 00:15:18,412
People? So you think
with a bar this size,
419
00:15:18,412 --> 00:15:20,814
we should have
a maintenance team?
420
00:15:20,814 --> 00:15:22,483
You're [bleep] nuts, man.
421
00:15:22,483 --> 00:15:24,818
- It's you.
- Okay.
422
00:15:24,818 --> 00:15:26,787
Is that reasonable, Robbie?
423
00:15:26,787 --> 00:15:28,789
I can completely understand
where you're all coming from,
424
00:15:28,789 --> 00:15:30,758
but it has been
a monumental task,
425
00:15:30,758 --> 00:15:33,027
the amount of things
that have--needed doing here.
426
00:15:33,027 --> 00:15:35,829
You know, I know--
I know it doesn't look like it
427
00:15:35,829 --> 00:15:38,165
but the bar has
really come a long way
428
00:15:38,165 --> 00:15:39,600
since we--
since we purchased it.
429
00:15:39,600 --> 00:15:41,402
You know what's interesting is
430
00:15:41,402 --> 00:15:43,837
I looked at the team
and I said clean this place.
431
00:15:43,837 --> 00:15:47,074
Six hours later, it's cleaner
than it's ever been, right?
432
00:15:47,074 --> 00:15:48,676
Because I asked for it.
433
00:15:48,676 --> 00:15:50,444
Let me ask a question.
434
00:15:50,444 --> 00:15:51,979
Had he asked you to come in
for a couple hours
435
00:15:51,979 --> 00:15:53,580
and clean or fix something,
would you do it?
436
00:15:53,580 --> 00:15:55,582
- I would.
- Did he ever ask you?
437
00:15:55,582 --> 00:15:57,851
- No.
- If he asked you to come in
438
00:15:57,851 --> 00:15:59,753
for an hour or two
and help clean or fix something,
439
00:15:59,753 --> 00:16:01,021
- would you?
- Yes.
440
00:16:01,021 --> 00:16:03,891
- Did he ask you?
- No.
441
00:16:03,891 --> 00:16:05,959
If you created
a priority of cleanliness,
442
00:16:05,959 --> 00:16:07,628
this place would be clean.
443
00:16:07,628 --> 00:16:08,896
It would be important to you
so it would happen.
444
00:16:10,464 --> 00:16:12,466
Now, you're
a marketing guy, right?
445
00:16:12,466 --> 00:16:15,035
So you understand
building a brand, right?
446
00:16:15,035 --> 00:16:18,105
Isn't the premise
of building a brand quality?
447
00:16:18,105 --> 00:16:20,641
I mean, if I have
a bar like this
448
00:16:20,641 --> 00:16:23,711
and it's a shithole,
can I build a brand like that?
449
00:16:23,711 --> 00:16:25,579
- No.
- No.
450
00:16:25,579 --> 00:16:27,681
I look at you standing there,
you're a man of pride.
451
00:16:27,681 --> 00:16:30,217
You're a marketer.
You're a successful marketer
452
00:16:30,217 --> 00:16:32,119
and this is what you did.
453
00:16:32,119 --> 00:16:34,822
And that makes
no freaking sense to me.
454
00:16:36,557 --> 00:16:40,794
So somehow I gotta make this
get you angry
455
00:16:40,794 --> 00:16:44,231
so you, "Look what the [bleep]
I did to myself here.
456
00:16:44,231 --> 00:16:46,100
Look at the money I'm losing.
457
00:16:46,100 --> 00:16:47,968
Look at it up there
for Christ's sakes.
458
00:16:47,968 --> 00:16:49,603
I could have
hung a black curtain
459
00:16:49,603 --> 00:16:52,206
for $20 and hid it but I didn't.
460
00:16:52,206 --> 00:16:54,908
Look at
the filth everywhere."
461
00:16:54,908 --> 00:16:56,577
I could have.
I could have.
462
00:16:56,577 --> 00:16:59,680
I could have.
But you didn't.
463
00:16:59,680 --> 00:17:03,083
Let them know how much
in debt you are over this.
464
00:17:03,083 --> 00:17:05,052
A hundred and ninety thousand
up front.
465
00:17:05,052 --> 00:17:06,620
Hundred ninety thousand?
466
00:17:06,620 --> 00:17:07,888
And how much
are we losing a month?
467
00:17:07,888 --> 00:17:09,690
About four grand.
468
00:17:09,690 --> 00:17:11,792
So how many more months
can we go on like this?
469
00:17:11,792 --> 00:17:13,961
Probably about 18,
but that would be me
470
00:17:13,961 --> 00:17:16,864
personally exposing myself.
471
00:17:16,864 --> 00:17:19,233
I didn't expect it
to be this bad.
472
00:17:19,233 --> 00:17:21,568
I mean, this is
my only source of income
473
00:17:21,568 --> 00:17:23,504
so if Throwbacks closed, then,
474
00:17:23,504 --> 00:17:26,507
I don't know,
I would be in a tough spot.
475
00:17:26,507 --> 00:17:28,742
This is gonna end at some point
if we don't turn it around.
476
00:17:28,742 --> 00:17:30,778
Do you agree with me
that you have to act differently
477
00:17:30,778 --> 00:17:32,613
to make this place successful?
478
00:17:32,613 --> 00:17:35,215
Absolutely.
Like we have been building.
479
00:17:35,215 --> 00:17:36,984
We have been improving.
480
00:17:36,984 --> 00:17:39,119
I just can't do it
in one--in one fell swoop.
481
00:17:39,119 --> 00:17:41,755
I just don't buy it.
482
00:17:41,755 --> 00:17:43,290
'Cause I've been
in your position.
483
00:17:43,290 --> 00:17:45,659
When I started my first bar,
I had no money.
484
00:17:45,659 --> 00:17:47,928
And I bought
a piece of garbage bar,
485
00:17:47,928 --> 00:17:49,630
and I was fixing pipes myself.
486
00:17:49,630 --> 00:17:52,533
But I never would expose
my customers to filth.
487
00:17:52,533 --> 00:17:54,101
So I disagree with you.
488
00:17:54,101 --> 00:17:55,803
You have a team of five people
489
00:17:55,803 --> 00:17:57,704
standing next to you
that you're not using
490
00:17:57,704 --> 00:17:59,573
effectively to make
the business better,
491
00:17:59,573 --> 00:18:01,175
and you're coming up
with more excuses.
492
00:18:01,175 --> 00:18:02,876
- But I've been here.
- Got it.
493
00:18:02,876 --> 00:18:04,778
And I didn't make those excuses.
494
00:18:04,778 --> 00:18:06,680
I fixed mine.
And look at me,
495
00:18:06,680 --> 00:18:08,248
I stand here now a millionaire
496
00:18:08,248 --> 00:18:10,851
because I chose to fix mine.
497
00:18:10,851 --> 00:18:12,019
You with me?
498
00:18:12,019 --> 00:18:14,021
If I chose to do what he did,
499
00:18:14,021 --> 00:18:16,657
I wouldn't be
standing here today.
500
00:18:16,657 --> 00:18:18,659
So, Robbie, it's on you.
501
00:18:18,659 --> 00:18:20,661
And I need you to look at me
and be honest with me
502
00:18:20,661 --> 00:18:22,196
and tell me straight out,
503
00:18:22,196 --> 00:18:24,765
"This bar is failing
because of me." Say it.
504
00:18:27,668 --> 00:18:29,336
This bar is failing
because of who?
505
00:18:29,336 --> 00:18:31,038
Who makes the decision?
506
00:18:31,038 --> 00:18:32,706
Why is this bar failing?
507
00:18:35,909 --> 00:18:37,277
I know this
isn't easy for you
508
00:18:37,277 --> 00:18:38,779
but I need you
to own the failure.
509
00:18:42,668 --> 00:18:44,069
Tell me straight out,
510
00:18:44,069 --> 00:18:46,605
"This bar is failing
because of me." Say it.
511
00:18:46,605 --> 00:18:48,607
Own the failure.
512
00:18:48,607 --> 00:18:50,909
- Right.
- Why is this bar failing?
513
00:18:52,177 --> 00:18:53,846
Because of me.
514
00:18:53,846 --> 00:18:55,047
Bingo.
515
00:18:55,047 --> 00:18:56,782
So if I change you,
516
00:18:56,782 --> 00:18:59,184
I can change
the course of this bar.
517
00:18:59,184 --> 00:19:01,053
The only thing
I would wanna say to you,
518
00:19:01,053 --> 00:19:02,955
like I may be doing
the wrong things,
519
00:19:02,955 --> 00:19:04,356
I'm prioritizing
the wrong things,
520
00:19:04,356 --> 00:19:06,158
but I promise you,
521
00:19:06,158 --> 00:19:08,394
whatever you ask of me,
I'll do it.
522
00:19:08,394 --> 00:19:10,662
I just--I just want you
to know that it's not
523
00:19:10,662 --> 00:19:12,131
because I'm
an apathetic owner, so...
524
00:19:12,131 --> 00:19:13,699
You know,
when I look in your eyes,
525
00:19:13,699 --> 00:19:14,933
I believe every word
you just said.
526
00:19:14,933 --> 00:19:16,402
So are you ready to go to work?
527
00:19:16,402 --> 00:19:17,936
- Absolutely.
- Let's dive in and do this.
528
00:19:17,936 --> 00:19:19,204
Let me bring my experts in.
529
00:19:19,204 --> 00:19:21,874
Two dear, dear friends of mine.
530
00:19:21,874 --> 00:19:24,009
Vic Vegas and I had been working
together about eight years.
531
00:19:24,009 --> 00:19:26,345
We've rescued I can't even count
how many bars together.
532
00:19:26,345 --> 00:19:28,280
Nick Ortega, my mixologist.
533
00:19:28,280 --> 00:19:30,249
One of the favorite
in the country.
534
00:19:30,249 --> 00:19:32,184
So, Tim, you wanna be manager
of this place, right?
535
00:19:32,184 --> 00:19:33,852
- Yes, sir.
- So right now
536
00:19:33,852 --> 00:19:35,854
we don't have a cook
in the kitchen.
537
00:19:35,854 --> 00:19:37,856
So would you be cook today
and tomorrow?
538
00:19:37,856 --> 00:19:40,159
- If I need to, yeah.
- 'Cause we can train you
539
00:19:40,159 --> 00:19:41,927
in that, make you competent.
540
00:19:41,927 --> 00:19:43,395
And that's putting you
one step closer
541
00:19:43,395 --> 00:19:45,063
to being a manager.
Makes sense?
542
00:19:45,063 --> 00:19:46,799
- Yes, sir.
- Okay. Let's go to work, guys.
543
00:19:46,799 --> 00:19:48,834
- Got you.
- We got this.
544
00:19:48,834 --> 00:19:50,969
[upbeat music]
545
00:19:55,240 --> 00:19:57,342
What's happening, everyone?
546
00:19:57,342 --> 00:19:59,445
- all: Hey.
- So some of the things I saw
547
00:19:59,445 --> 00:20:01,413
last night
was the inconsistencies
548
00:20:01,413 --> 00:20:02,681
in some of the pours.
549
00:20:02,681 --> 00:20:03,816
So we have to make sure
550
00:20:03,816 --> 00:20:05,350
that we're pouring appropriately
551
00:20:05,350 --> 00:20:06,418
every single time.
552
00:20:06,418 --> 00:20:08,086
And that being said,
553
00:20:08,086 --> 00:20:09,822
one and a half ounce,
it's a five count.
554
00:20:09,822 --> 00:20:12,157
One, two, three, four, five.
555
00:20:12,157 --> 00:20:14,092
So that's something
that we will work on
556
00:20:14,092 --> 00:20:15,994
from now
through the stress test.
557
00:20:15,994 --> 00:20:18,096
So, Robbie, you sell
a lot of Irish whisky.
558
00:20:18,096 --> 00:20:21,266
So this is gonna be a riff
on an Irish whisky sour.
559
00:20:21,266 --> 00:20:23,335
Irish whisky,
one and a half ounce.
560
00:20:23,335 --> 00:20:26,138
Half ounce of lemon juice.
561
00:20:26,138 --> 00:20:28,073
So rather than doing egg whites,
562
00:20:28,073 --> 00:20:31,043
we're gonna do a half ounce
of Aquafaba protein liquid.
563
00:20:31,043 --> 00:20:33,779
A half ounce
of blood orange simple syrup.
564
00:20:35,481 --> 00:20:36,815
And shake.
565
00:20:36,815 --> 00:20:38,283
[bottle rattles]
566
00:20:41,453 --> 00:20:44,256
And this is our final product.
567
00:20:44,256 --> 00:20:47,392
Amanda, let's start with you
and see what your thoughts are.
568
00:20:49,027 --> 00:20:51,196
- Oh.
- Oh. We got an oh.
569
00:20:51,196 --> 00:20:52,464
It's tart but like
570
00:20:52,464 --> 00:20:53,765
it's also like not sweet.
571
00:20:53,765 --> 00:20:55,033
That's really good.
572
00:20:55,033 --> 00:20:56,902
I think it's very refreshing.
573
00:20:56,902 --> 00:20:58,871
And we do get a lot of crowd
on the weekends
574
00:20:58,871 --> 00:21:00,372
that are day drinking,
575
00:21:00,372 --> 00:21:02,741
so I feel like
it'd be something new to try
576
00:21:02,741 --> 00:21:04,843
and may bring in
new customers.
577
00:21:04,843 --> 00:21:06,245
Let's be consistent.
That's what we'll work on.
578
00:21:06,245 --> 00:21:07,379
And let's knock this out.
579
00:21:07,379 --> 00:21:08,947
- Hell yeah.
- Yeah?
580
00:21:08,947 --> 00:21:11,783
Good luck to you guys,
all right?
581
00:21:11,783 --> 00:21:14,820
So moving forward,
you need more handheld food.
582
00:21:14,820 --> 00:21:15,854
Yeah.
583
00:21:15,854 --> 00:21:17,022
Something that someone
584
00:21:17,022 --> 00:21:18,790
can drink with, play a game,
585
00:21:18,790 --> 00:21:21,793
eat, take a bite of,
put down, cut up, share.
586
00:21:21,793 --> 00:21:23,161
That's where we're going.
587
00:21:23,161 --> 00:21:25,197
The flavors of a pizza
is amazing,
588
00:21:25,197 --> 00:21:27,099
but you gotta do it
the right way
589
00:21:27,099 --> 00:21:28,867
and you gotta make it yours.
590
00:21:28,867 --> 00:21:30,936
So we've come up
with a few things for you.
591
00:21:30,936 --> 00:21:34,139
We are gonna do pizza rolls.
592
00:21:34,139 --> 00:21:35,841
We're gonna do it
three different ways.
593
00:21:35,841 --> 00:21:38,010
We're still gonna use
your fresh dough.
594
00:21:38,010 --> 00:21:39,845
A little pizza sauce.
595
00:21:39,845 --> 00:21:42,247
One with mushrooms,
one with meatballs,
596
00:21:42,247 --> 00:21:43,549
one with pepperoni.
597
00:21:43,549 --> 00:21:45,317
Mozzarella.
598
00:21:45,317 --> 00:21:47,052
Give it a little roll.
599
00:21:47,052 --> 00:21:48,520
Roll, roll, roll.
600
00:21:48,520 --> 00:21:50,455
Take a little bit
of garlic butter.
601
00:21:50,455 --> 00:21:54,560
Then take your knife
and do a couple slits.
602
00:21:54,560 --> 00:21:57,729
Five hundred and fifty degrees
for eight minutes.
603
00:22:00,299 --> 00:22:02,568
It's great. I love that
it's nice and light.
604
00:22:02,568 --> 00:22:04,469
I think now we're headed
in the right direction
605
00:22:04,469 --> 00:22:06,471
if you guys
can just hold the wheel.
606
00:22:06,471 --> 00:22:08,407
- Thanks.
- Thanks again so much.
607
00:22:10,542 --> 00:22:13,412
[dramatic music]
608
00:22:13,412 --> 00:22:14,580
Robbie, you wanna pull
everybody together?
609
00:22:14,580 --> 00:22:16,081
Let's just talk real quickly.
610
00:22:16,081 --> 00:22:17,916
I expect things
in the kitchen tonight
611
00:22:17,916 --> 00:22:19,952
to go as good as it can.
612
00:22:19,952 --> 00:22:21,420
That's it. We're gonna get
our butts kicked
613
00:22:21,420 --> 00:22:23,288
but we're gonna do it
as well as we can,
614
00:22:23,288 --> 00:22:26,959
as fast as we can,
and as consistent as we can.
615
00:22:26,959 --> 00:22:28,894
So, tonight,
we're gonna do our stress test.
616
00:22:28,894 --> 00:22:30,295
I'm not trying to kill you.
617
00:22:30,295 --> 00:22:32,230
I'm gonna bring in 28 people.
618
00:22:32,230 --> 00:22:34,433
Serve those people
as quickly as you can
619
00:22:34,433 --> 00:22:36,034
and as accurately as you can.
620
00:22:36,034 --> 00:22:37,569
- You with me, Robbie?
- Yeah.
621
00:22:37,569 --> 00:22:39,605
You know, when I used
to own my sports bars
622
00:22:39,605 --> 00:22:42,207
and the bars would close
at 2:00 in the morning,
623
00:22:42,207 --> 00:22:44,042
I would sit here
till 5:00 in the morning
624
00:22:44,042 --> 00:22:45,844
playing all of these games.
625
00:22:45,844 --> 00:22:48,113
So do all of you have
a favorite game, each of you?
626
00:22:48,113 --> 00:22:49,581
- Yeah.
- Good.
627
00:22:49,581 --> 00:22:51,283
'Cause I have an idea tonight
that'll turn this
628
00:22:51,283 --> 00:22:52,351
into somewhat of a game.
629
00:22:52,351 --> 00:22:54,086
I'm gonna have a screen
630
00:22:54,086 --> 00:22:57,389
that has five
Throwback logos on it.
631
00:22:57,389 --> 00:22:59,625
Those are the five lives
of your game.
632
00:22:59,625 --> 00:23:01,026
- Oh, Lord.
- Nice.
633
00:23:01,026 --> 00:23:02,594
[laughs]
634
00:23:02,594 --> 00:23:05,030
Every time we make a mistake,
we lose a life.
635
00:23:05,030 --> 00:23:07,265
I want you to serve
all 28 people
636
00:23:07,265 --> 00:23:08,934
before we run out of lives.
637
00:23:08,934 --> 00:23:09,968
You with me, guys?
638
00:23:09,968 --> 00:23:11,303
- Yes.
- Yeah.
639
00:23:11,303 --> 00:23:12,938
What are you looking
for tonight?
640
00:23:12,938 --> 00:23:14,206
What's the most important thing
to you, Nick?
641
00:23:14,206 --> 00:23:16,041
I'm looking for consistency.
642
00:23:16,041 --> 00:23:18,577
I can tell they care,
but I really wanna see them
643
00:23:18,577 --> 00:23:20,912
own the drink recipes
and knock them out
644
00:23:20,912 --> 00:23:22,414
to the best of their ability.
645
00:23:22,414 --> 00:23:24,950
Let's go at this with a smile
on our faces
646
00:23:24,950 --> 00:23:26,318
and do the best we can, okay?
647
00:23:26,318 --> 00:23:29,021
- Yeah.
- Let's go do it.
648
00:23:29,021 --> 00:23:30,455
I'm stressed. [chuckles]
649
00:23:30,455 --> 00:23:32,124
You know, this is a situation.
650
00:23:32,124 --> 00:23:34,226
I'm like I'm the owner.
But I'm confident in the staff.
651
00:23:34,226 --> 00:23:36,395
I think that they,
they will handle it okay.
652
00:23:36,395 --> 00:23:38,296
[cheers and applause]
653
00:23:38,296 --> 00:23:41,133
Welcome to Throwbacks.
Thank you guys so much.
654
00:23:41,133 --> 00:23:43,268
Come on in.
655
00:23:43,268 --> 00:23:45,003
- Hey, all, welcome in.
- How you guys doing?
656
00:23:45,003 --> 00:23:47,506
Take a seat.
We got some menus for you guys.
657
00:23:47,506 --> 00:23:49,941
As you can see, tonight,
we, we, we have three cocktails
658
00:23:49,941 --> 00:23:52,010
on the menu that we're--that
we're trying for the first time.
659
00:23:52,010 --> 00:23:53,311
I'll, I'll do a Risky Sour.
660
00:23:53,311 --> 00:23:54,579
- Risky Sour. That looks good.
- Yeah.
661
00:23:54,579 --> 00:23:55,947
I'll go for the watermelon.
662
00:23:55,947 --> 00:23:57,549
Two watermelons,
one old fashion.
663
00:23:57,549 --> 00:24:02,120
Can you start a appetizer
platter and two corn nuggets?
664
00:24:02,120 --> 00:24:03,555
Looks lovely. I wish
you could have made them
665
00:24:03,555 --> 00:24:05,691
two at the same time.
So multitasking, right?
666
00:24:05,691 --> 00:24:07,225
Don't they have
a printer back here?
667
00:24:07,225 --> 00:24:08,460
No printer, Jon.
668
00:24:08,460 --> 00:24:10,228
So how many tickets
have you had?
669
00:24:10,228 --> 00:24:11,997
None. They--she told me
before--I asked her to tell me
670
00:24:11,997 --> 00:24:13,065
- before she gonna need them--
- No. We get verbal.
671
00:24:13,065 --> 00:24:14,599
--so I can get started.
672
00:24:14,599 --> 00:24:16,601
So one thing I'm seeing
is we have no system
673
00:24:16,601 --> 00:24:18,236
- to order food in the kitchen.
- Yeah. Absolutely.
674
00:24:18,236 --> 00:24:20,706
I have the, the printer
during COVID.
675
00:24:20,706 --> 00:24:23,341
I just couldn't get anyone out
to install them.
676
00:24:23,341 --> 00:24:27,646
Boy, you are--you are really
accepting failure.
677
00:24:27,646 --> 00:24:29,614
We're using two
different mixing glasses.
678
00:24:29,614 --> 00:24:31,183
Ooh, girl, you're killing me.
679
00:24:31,183 --> 00:24:32,517
Now, we just gotta taste them.
680
00:24:34,686 --> 00:24:35,954
You can't serve it.
681
00:24:35,954 --> 00:24:37,456
Those are heavy for sure.
682
00:24:37,456 --> 00:24:38,724
Well, I think I get it right
and then I'm not sure.
683
00:24:38,724 --> 00:24:41,493
Hey, Jon, too strong,
not balanced.
684
00:24:41,493 --> 00:24:43,028
Here we go.
That's one life.
685
00:24:43,028 --> 00:24:44,596
Guys, every time
they make a mistake,
686
00:24:44,596 --> 00:24:46,465
we lose a life,
just like in a video game.
687
00:24:46,465 --> 00:24:49,568
We just lost one life.
There's a failure up here.
688
00:24:49,568 --> 00:24:52,104
If we run out of lives
before you get your drink,
689
00:24:52,104 --> 00:24:54,039
you're SOL, buddy.
690
00:24:54,039 --> 00:24:55,207
- You know what I'm saying?
- Sure.
691
00:24:55,207 --> 00:24:56,408
Well, we just opened.
692
00:24:56,408 --> 00:24:58,009
We lost our first life already.
693
00:24:58,009 --> 00:24:59,377
I'm really worried.
These bartenders
694
00:24:59,377 --> 00:25:01,012
have no clue
what they're doing.
695
00:25:01,012 --> 00:25:03,482
It's like they've never
done it before.
696
00:25:03,482 --> 00:25:05,217
Keep going. A little faster.
697
00:25:05,217 --> 00:25:07,385
Where's your model?
698
00:25:07,385 --> 00:25:09,020
[bleep] up.
699
00:25:09,020 --> 00:25:10,522
They don't know how to tend
a bar [indistinct]
700
00:25:10,522 --> 00:25:12,023
Their memories are good as far
as the recipe goes,
701
00:25:12,023 --> 00:25:13,425
but they're not able
to multitask
702
00:25:13,425 --> 00:25:14,993
and do multiple cocktails,
especially when--
703
00:25:14,993 --> 00:25:16,561
I'm not even sure
what she's trying to do
704
00:25:16,561 --> 00:25:18,130
to salvage this right now.
705
00:25:18,130 --> 00:25:19,531
Remember, those are going
into mason jars.
706
00:25:19,531 --> 00:25:21,600
- What's going on?
- So this cocktail
707
00:25:21,600 --> 00:25:23,201
lives in a mason jar.
708
00:25:23,201 --> 00:25:25,070
She's making it in two
mixing glasses right now.
709
00:25:25,070 --> 00:25:26,671
But you can't bottle it
from here to there.
710
00:25:26,671 --> 00:25:28,273
This has been--you agree
it's too long.
711
00:25:28,273 --> 00:25:30,008
- Yeah.
- One more.
712
00:25:30,008 --> 00:25:31,576
We're down to three.
Come on, guys.
713
00:25:31,576 --> 00:25:33,145
Let's be careful.
714
00:25:33,145 --> 00:25:35,080
Yeah. So this is one order,
715
00:25:35,080 --> 00:25:37,349
14, and this is 13,
a different order.
716
00:25:37,349 --> 00:25:39,618
So this--since Christine's
not here, do you wanna help me?
717
00:25:39,618 --> 00:25:42,220
Yeah. I'll make the pizza.
718
00:25:42,220 --> 00:25:44,456
You got this.
Come on, Carly.
719
00:25:44,456 --> 00:25:46,291
There we go.
720
00:25:46,291 --> 00:25:47,692
They came
from the same can, right?
721
00:25:47,692 --> 00:25:49,528
Yeah.
722
00:25:49,528 --> 00:25:51,596
That's lovely. This one's good
and this one isn't.
723
00:25:51,596 --> 00:25:53,465
Look, you can see
the discoloration.
724
00:25:53,465 --> 00:25:55,700
- You can see the difference.
- This one's gotta be dunked.
725
00:25:55,700 --> 00:25:57,602
- Sorry.
- Another life, please.
726
00:25:57,602 --> 00:25:59,304
We're down to two.
Come on, guys.
727
00:25:59,304 --> 00:26:01,740
- We can do better than this.
- Wow.
728
00:26:01,740 --> 00:26:03,241
Can I just grab one
of the two menus off you?
729
00:26:03,241 --> 00:26:04,476
Oh, yeah, yeah, yeah.
730
00:26:04,476 --> 00:26:06,111
How long does it take you
to do that?
731
00:26:06,111 --> 00:26:07,646
Usually like five minutes or so,
but it's kind of...
732
00:26:07,646 --> 00:26:09,347
- But you're not out there.
- I know. And it's...
733
00:26:09,347 --> 00:26:10,749
So now you're behind
when you go out there?
734
00:26:10,749 --> 00:26:12,384
- I am.
- Robbie doesn't have a clue
735
00:26:12,384 --> 00:26:14,085
- how to run this place.
- No, he doesn't.
736
00:26:14,085 --> 00:26:16,421
Unbelievable.
737
00:26:16,421 --> 00:26:18,123
Robbie, can you come over
for a minute?
738
00:26:18,123 --> 00:26:19,724
Sure.
739
00:26:19,724 --> 00:26:21,560
She's been making this pizza for
almost five minutes and a half.
740
00:26:21,560 --> 00:26:24,529
If you pull her off the floor
to bring her back here,
741
00:26:24,529 --> 00:26:27,566
she's always gonna get hot and
she's always gonna fall behind.
742
00:26:27,566 --> 00:26:29,434
How do we run like this?
743
00:26:29,434 --> 00:26:32,304
I mean, you can't deal
with 28 people here.
744
00:26:32,304 --> 00:26:33,839
How do you get
through a Friday night?
745
00:26:33,839 --> 00:26:36,341
It's usually more streamlined
than this.
746
00:26:36,341 --> 00:26:38,810
I don't understand
what you mean by streamlined.
747
00:26:38,810 --> 00:26:41,079
This is another
freaking life here
748
00:26:41,079 --> 00:26:42,581
[indistinct]
749
00:26:42,581 --> 00:26:45,417
I hate to say it.
One more life is gone.
750
00:26:45,417 --> 00:26:47,285
We're down to one life.
751
00:26:47,285 --> 00:26:49,521
Next mistake,
we shut it down and it's over.
752
00:26:54,869 --> 00:26:56,104
I hate to say it.
753
00:26:56,104 --> 00:26:58,072
We're down--
one more life is gone.
754
00:26:58,072 --> 00:27:00,742
We're down to one more life.
755
00:27:00,742 --> 00:27:02,643
Next mistake, we shut it down
and it's over.
756
00:27:04,645 --> 00:27:07,782
Well, we lost two lives in
a matter of about ten minutes.
757
00:27:07,782 --> 00:27:09,617
We're down to our last life.
758
00:27:09,617 --> 00:27:13,287
Bartenders are terribly
behind and Robbie,
759
00:27:13,287 --> 00:27:15,790
no clue.
760
00:27:15,790 --> 00:27:17,225
Where's that pizza?
761
00:27:17,225 --> 00:27:19,026
So, Jon, the pizza
finally made it in the oven
762
00:27:19,026 --> 00:27:20,728
but there are a few pizzas
behind it.
763
00:27:20,728 --> 00:27:22,864
The whole ceremony here
that's really taken long
764
00:27:22,864 --> 00:27:24,732
is the appetizer platters.
765
00:27:24,732 --> 00:27:27,368
So there's no logic to the food
and food preparation
766
00:27:27,368 --> 00:27:28,936
- or any of this.
- Oh, God, no.
767
00:27:28,936 --> 00:27:30,738
Robbie, look
what's going on back here.
768
00:27:30,738 --> 00:27:33,808
She's ready to cry because
we're setting her up to fail,
769
00:27:33,808 --> 00:27:35,343
Robbie, correct?
770
00:27:35,343 --> 00:27:37,412
She's coming back here.
She can't possibly succeed.
771
00:27:37,412 --> 00:27:39,714
And that's happening
at every inch of this place.
772
00:27:39,714 --> 00:27:42,316
At the bar too.
So don't feel bad, it's not you.
773
00:27:42,316 --> 00:27:43,885
- Let's fix it, okay?
- Okay.
774
00:27:49,123 --> 00:27:50,324
- Never--
- Never--
775
00:27:50,324 --> 00:27:51,826
- --glass
- --never glass.
776
00:27:51,826 --> 00:27:53,661
- --in the well ever.
- Heard.
777
00:27:53,661 --> 00:27:55,096
- What's that?
- We had ice in here, right?
778
00:27:55,096 --> 00:27:56,431
And we should have used
the strainer.
779
00:27:56,431 --> 00:27:59,901
And we also started to use glass
as a ice scoop.
780
00:27:59,901 --> 00:28:03,237
Okay. Last life, gone.
Game over.
781
00:28:03,237 --> 00:28:04,705
Robbie!
782
00:28:05,840 --> 00:28:07,375
We ran out of lives quickly.
783
00:28:07,375 --> 00:28:09,243
And almost nobody here
is served.
784
00:28:09,243 --> 00:28:10,978
We have no systems
to get food orders
785
00:28:10,978 --> 00:28:12,447
in the kitchen or food out.
786
00:28:12,447 --> 00:28:14,315
No systems to get drinks here
or drinks out.
787
00:28:14,315 --> 00:28:17,084
Nobody has any of the tools
they need to succeed,
788
00:28:17,084 --> 00:28:19,320
and it's none
of your employees' fault.
789
00:28:19,320 --> 00:28:20,721
It's your fault.
790
00:28:20,721 --> 00:28:22,890
That's not serving a community.
791
00:28:22,890 --> 00:28:24,826
That's not serving
our customers.
792
00:28:24,826 --> 00:28:26,694
This is the epitome of failure.
793
00:28:26,694 --> 00:28:29,030
I would apologize to them
'cause we're closed.
794
00:28:29,030 --> 00:28:31,232
I'm gonna to work
training your staff.
795
00:28:31,232 --> 00:28:33,134
You go to work
apologizing to them.
796
00:28:35,002 --> 00:28:36,404
I'm sorry, guys.
797
00:28:36,404 --> 00:28:38,239
We're, we're figuring out
what's wrong now.
798
00:28:38,239 --> 00:28:40,074
We'll make it right, okay?
I promise.
799
00:28:40,074 --> 00:28:41,375
[applause]
800
00:28:41,375 --> 00:28:43,144
I feel very overwhelmed
and stressed.
801
00:28:43,144 --> 00:28:46,380
Even now, I know it's like
not my fault, but it's my fault.
802
00:28:46,380 --> 00:28:49,917
Like it's just--it's just a lot.
803
00:28:49,917 --> 00:28:52,119
[dramatic music]
804
00:28:52,119 --> 00:28:53,254
It's a tough one, guys.
805
00:28:53,254 --> 00:28:55,456
The low of all lows for us.
806
00:28:55,456 --> 00:28:57,325
Robbie doesn't have
a freaking clue.
807
00:28:57,325 --> 00:28:59,126
He doesn't even know
what's wrong, nonetheless
808
00:28:59,126 --> 00:29:00,728
have any capacity to fix it.
809
00:29:00,728 --> 00:29:03,798
But here's the toughest part.
810
00:29:03,798 --> 00:29:05,333
Here's us.
811
00:29:05,333 --> 00:29:08,202
Every one of those orange dots
is a competitive bar.
812
00:29:08,202 --> 00:29:09,770
- Look at that.
- Jeez.
813
00:29:09,770 --> 00:29:11,839
- Wow.
- I had never seen
814
00:29:11,839 --> 00:29:13,274
a more competitive environment
815
00:29:13,274 --> 00:29:15,142
than this, ever.
816
00:29:15,142 --> 00:29:17,378
So I see why Robbie
can't do an Irish bar
817
00:29:17,378 --> 00:29:19,780
'cause four
of these are Irish bars.
818
00:29:19,780 --> 00:29:21,249
So he said,
"I'm gonna try something unique.
819
00:29:21,249 --> 00:29:22,884
I'm gonna put these games
in here and let people
820
00:29:22,884 --> 00:29:25,052
play for free."
Well, it is a unique idea
821
00:29:25,052 --> 00:29:27,121
and there could be
a concept around it,
822
00:29:27,121 --> 00:29:29,824
if the guy could serve some
decent food and serve drinks.
823
00:29:29,824 --> 00:29:33,060
So I'm gonna try to work out
some type of a concept
824
00:29:33,060 --> 00:29:36,330
that keeps some of these games
and keeps that feature.
825
00:29:36,330 --> 00:29:39,367
And then we gotta come up
with a food item
826
00:29:39,367 --> 00:29:42,336
that's really simple
that is competitively unique.
827
00:29:42,336 --> 00:29:44,071
Something that prep,
they could just throw in
828
00:29:44,071 --> 00:29:45,840
that's like next level though.
829
00:29:45,840 --> 00:29:47,775
Yeah. That's our challenge.
Same thing behind the bar.
830
00:29:47,775 --> 00:29:50,545
How do we make it simple
but yet unique--
831
00:29:50,545 --> 00:29:51,546
- Okay.
- --so that they stand
832
00:29:51,546 --> 00:29:53,147
on their own?
833
00:29:53,147 --> 00:29:54,849
So we really gotta put
our thinking caps on.
834
00:29:54,849 --> 00:29:56,250
I mean, this is not an easy one.
835
00:29:56,250 --> 00:29:57,552
I'll buy the coffee.
836
00:29:57,552 --> 00:29:59,287
Let's go.
837
00:30:01,088 --> 00:30:03,558
[dramatic music]
838
00:30:03,558 --> 00:30:05,893
Let's go ahead and jump in
to the first cocktail
839
00:30:05,893 --> 00:30:08,229
of the day,
the Capri Spritz.
840
00:30:08,229 --> 00:30:10,364
The idea with this drink
solution is that we can have
841
00:30:10,364 --> 00:30:15,002
Instagrammable drinks that make
your space special, unique.
842
00:30:15,002 --> 00:30:17,038
I mean, if you see
this thing walking by
843
00:30:17,038 --> 00:30:18,973
in a bar,
you're gonna want one of these.
844
00:30:18,973 --> 00:30:22,209
One ounce vodka,
three quarters ounce Purcell,
845
00:30:22,209 --> 00:30:25,313
two ounces lemonade, ice.
846
00:30:26,547 --> 00:30:28,015
Shake.
847
00:30:28,015 --> 00:30:30,151
We're gonna pour direct.
848
00:30:30,151 --> 00:30:34,455
We're gonna add blueberries,
topped with soda,
849
00:30:34,455 --> 00:30:37,959
and last but not least,
an LED light.
850
00:30:37,959 --> 00:30:39,226
- What?
- [chuckling]
851
00:30:39,226 --> 00:30:40,828
It's a party.
852
00:30:40,828 --> 00:30:43,264
Capri Spritz,
ladies and gentlemen.
853
00:30:43,264 --> 00:30:44,966
It's an eye-grabber, for sure.
854
00:30:44,966 --> 00:30:46,934
It's also easy to make.
855
00:30:46,934 --> 00:30:48,869
Talk to me, Robbie.
856
00:30:48,869 --> 00:30:50,271
- Easy drinking?
- Sessionable is my word.
857
00:30:50,271 --> 00:30:53,941
Sessionable, right?
Christine, come on back.
858
00:30:53,941 --> 00:30:55,509
The staff,
they are ready to try it.
859
00:30:55,509 --> 00:30:57,345
A little light.
A quarter ounce more.
860
00:30:57,345 --> 00:30:59,947
But there is a lot more
excitement and more enthusiasm.
861
00:30:59,947 --> 00:31:01,482
Perfect.
862
00:31:01,482 --> 00:31:03,417
I think they're more focused
in now on the bigger task ahead.
863
00:31:05,186 --> 00:31:06,921
- It's great.
- [laughter]
864
00:31:06,921 --> 00:31:08,923
All righty, guys.
Great job.
865
00:31:10,257 --> 00:31:13,127
[upbeat music]
866
00:31:17,431 --> 00:31:19,200
After last night's stress test,
867
00:31:19,200 --> 00:31:22,136
I saw Robbie has an excuse
for everything.
868
00:31:22,136 --> 00:31:24,105
He needs to hold
himself accountable.
869
00:31:24,105 --> 00:31:26,273
And if he does that,
he can succeed.
870
00:31:26,273 --> 00:31:28,943
I think I'm building you
a heck of a bar.
871
00:31:28,943 --> 00:31:31,379
But I gotta ask you, what
do you think about last night?
872
00:31:31,379 --> 00:31:32,880
You, you said something
the other day
873
00:31:32,880 --> 00:31:34,315
that, that resonated with me.
874
00:31:34,315 --> 00:31:35,650
I think you said like,
"You, you start
875
00:31:35,650 --> 00:31:38,085
from the--from the front
and work backwards."
876
00:31:38,085 --> 00:31:40,187
And I started from the back
and worked forwards.
877
00:31:40,187 --> 00:31:41,656
- Yeah.
- While you're doing that,
878
00:31:41,656 --> 00:31:43,457
I'm figuring out ways
to make sure
879
00:31:43,457 --> 00:31:45,092
that all the work
that you're putting in
880
00:31:45,092 --> 00:31:47,228
is going to matter
because I'm gonna--
881
00:31:47,228 --> 00:31:49,330
I'm putting in work
in how I'm gonna operate
882
00:31:49,330 --> 00:31:51,098
that kitchen,
how I'm gonna operate
883
00:31:51,098 --> 00:31:53,401
with my staff, and the standards
we're gonna set for ourselves.
884
00:31:53,401 --> 00:31:56,337
I gotta tell you,
it's incredibly pleasing to me
885
00:31:56,337 --> 00:31:58,005
- to hear that.
- Yeah.
886
00:31:58,005 --> 00:31:59,573
But it's been a, a mental
journey unlike any other.
887
00:31:59,573 --> 00:32:02,243
This was a real challenge.
888
00:32:02,243 --> 00:32:04,211
I push you hard
'cause there were things
889
00:32:04,211 --> 00:32:05,646
that I had to have you see.
890
00:32:05,646 --> 00:32:07,448
And there's something
I wanna share with you.
891
00:32:07,448 --> 00:32:09,583
You always give yourself
an excuse to get out
892
00:32:09,583 --> 00:32:11,552
of something.
893
00:32:11,552 --> 00:32:13,988
Don't do that to yourself.
You're better than that.
894
00:32:13,988 --> 00:32:16,257
Hold yourself accountable
for your own destiny
895
00:32:16,257 --> 00:32:18,159
and your own future.
896
00:32:18,159 --> 00:32:20,628
The only thing
that causes success or failure
897
00:32:20,628 --> 00:32:23,931
at the end of the day
is you.
898
00:32:23,931 --> 00:32:26,567
And if you hold yourself
to that level of accountability
899
00:32:26,567 --> 00:32:29,103
with the things
you just said to me, Robbie,
900
00:32:29,103 --> 00:32:31,305
this is gonna be a powerfully
good experience for you.
901
00:32:31,305 --> 00:32:33,274
- Yeah.
- Do you agree?
902
00:32:33,274 --> 00:32:36,610
Yeah. I also--I also think
sometimes maybe trial by fire
903
00:32:36,610 --> 00:32:38,446
is necessary, you know?
904
00:32:38,446 --> 00:32:40,948
I had to kind of look at it
and believe that [indistinct]
905
00:32:40,948 --> 00:32:43,451
is kicking my ass because,
because he sees
906
00:32:43,451 --> 00:32:45,052
that there's better
907
00:32:45,052 --> 00:32:46,587
and that's what's
frustrating him, you know?
908
00:32:46,587 --> 00:32:48,122
Absolutely correct,
'cause you're better than that.
909
00:32:48,122 --> 00:32:49,323
You're better than that bar
that I saw.
910
00:32:49,323 --> 00:32:50,725
Yeah.
911
00:32:50,725 --> 00:32:52,193
What's the most powerful lesson
you learned
912
00:32:52,193 --> 00:32:54,295
about yourself this week?
913
00:32:54,295 --> 00:32:55,663
I thought that being,
being a nice guy
914
00:32:55,663 --> 00:32:57,264
meant that you were doing
good things
915
00:32:57,264 --> 00:32:59,233
but that doesn't
necessarily equate--
916
00:32:59,233 --> 00:33:00,601
- Uh-hmm.
- --you know?
917
00:33:00,601 --> 00:33:02,036
Just because you're a nice guy
doesn't mean
918
00:33:02,036 --> 00:33:03,604
you're getting things
done right.
919
00:33:03,604 --> 00:33:06,173
That's powerful.
920
00:33:06,173 --> 00:33:09,110
I challenged a lot of things
that were very important to you
921
00:33:09,110 --> 00:33:11,245
and you stood there toe-to-toe
with an open mind
922
00:33:11,245 --> 00:33:13,447
and an open heart
and you listened,
923
00:33:13,447 --> 00:33:15,349
and look at
all the reflective progress
924
00:33:15,349 --> 00:33:17,585
that you've made
these past couple days.
925
00:33:17,585 --> 00:33:19,620
This is a powerful
experience for you
926
00:33:19,620 --> 00:33:21,555
and a very rewarding one
for me.
927
00:33:21,555 --> 00:33:24,492
- I'm proud of you, buddy.
- I really--thank you as well.
928
00:33:24,492 --> 00:33:27,394
I have trucks driving all night
long to get things done.
929
00:33:27,394 --> 00:33:29,597
I have signed companies
working all night long.
930
00:33:29,597 --> 00:33:32,633
I'm doing everything
I can to come through for you,
931
00:33:32,633 --> 00:33:34,301
and the words
that you said to me today
932
00:33:34,301 --> 00:33:36,070
encouraged the hell out of me.
933
00:33:36,070 --> 00:33:37,371
- Thank you so much.
- See you tomorrow.
934
00:33:37,371 --> 00:33:38,239
- I look forward--
- I'm going to work.
935
00:33:38,239 --> 00:33:39,707
Thank you.
936
00:33:39,707 --> 00:33:41,475
I've realized you,
you can talk yourself
937
00:33:41,475 --> 00:33:43,410
into things at a--
at a small level
938
00:33:43,410 --> 00:33:45,312
and it's hard to accept things
that maybe you shouldn't.
939
00:33:45,312 --> 00:33:47,248
I guess step one
was accepting responsibility
940
00:33:47,248 --> 00:33:48,616
for that, you know?
941
00:33:48,616 --> 00:33:50,317
There's a sense of relief.
942
00:33:50,317 --> 00:33:51,685
And, you know,
it really does feel
943
00:33:51,685 --> 00:33:53,487
like we've,
we've turned a corner.
944
00:33:53,487 --> 00:33:56,490
I'm, I'm really excited for,
for what's coming next now.
945
00:33:56,490 --> 00:33:59,460
[upbeat music]
946
00:34:08,302 --> 00:34:10,538
[crowd cheering]
947
00:34:10,538 --> 00:34:12,439
Hello, everybody.
948
00:34:17,344 --> 00:34:19,113
Was this a good week together?
949
00:34:19,113 --> 00:34:20,314
Yes.
950
00:34:20,314 --> 00:34:21,715
Was it working for you, Robbie?
951
00:34:21,715 --> 00:34:23,184
Absolutely.
952
00:34:23,184 --> 00:34:24,485
It started pretty rough
between us--
953
00:34:24,485 --> 00:34:25,686
- Yeah.
- --but we have
954
00:34:25,686 --> 00:34:27,388
a good understanding now,
don't we?
955
00:34:27,388 --> 00:34:29,223
We certainly do.
956
00:34:29,223 --> 00:34:33,194
I can't imagine rescuing a bar
for a person or a community
957
00:34:33,194 --> 00:34:34,728
more deserving than this.
958
00:34:34,728 --> 00:34:36,430
- So...
- [crowd cheering]
959
00:34:36,430 --> 00:34:38,299
I don't wanna make you guys
stand out in the rain.
960
00:34:38,299 --> 00:34:40,634
- So are you ready?
- Ready.
961
00:34:40,634 --> 00:34:42,636
One...
962
00:34:42,636 --> 00:34:45,472
two, three.
963
00:34:52,701 --> 00:34:53,869
Okay. You guys ready?
964
00:34:53,869 --> 00:34:54,870
both: Yeah.
- Yeah.
965
00:34:54,870 --> 00:34:57,639
One, two, three.
966
00:34:57,639 --> 00:34:59,708
[crowd cheering]
967
00:35:03,078 --> 00:35:05,080
Oh, my God.
Oh, he's up there.
968
00:35:05,080 --> 00:35:06,915
- He's up there.
- There's a picture of Murph.
969
00:35:06,915 --> 00:35:10,753
It's Murph. Aw.
970
00:35:10,753 --> 00:35:12,388
Murphy, how did I do?
971
00:35:12,388 --> 00:35:14,757
- [crowd cheering]
- Murphy's like, "Let me in."
972
00:35:14,757 --> 00:35:17,960
Murphy can't wait to go inside.
973
00:35:17,960 --> 00:35:20,129
Signs Now Brandon, by the way,
974
00:35:20,129 --> 00:35:22,698
worked all night long
to get that sign done.
975
00:35:22,698 --> 00:35:24,166
A great local company.
976
00:35:24,166 --> 00:35:25,768
Robbie, you happy
with the brand?
977
00:35:25,768 --> 00:35:27,102
It looks great.
978
00:35:27,102 --> 00:35:28,737
A little emotional
at the moment.
979
00:35:28,737 --> 00:35:31,340
I wasn't expecting that at all.
980
00:35:31,340 --> 00:35:33,308
I want this to mean
something to you every time
981
00:35:33,308 --> 00:35:35,244
you walk under the door.
982
00:35:35,244 --> 00:35:38,781
I'm hoping you have the pride
in this bar now
983
00:35:38,781 --> 00:35:41,683
and the love
you have for Murphy.
984
00:35:41,683 --> 00:35:42,751
- You ready to see it?
- Yes.
985
00:35:42,751 --> 00:35:43,819
All right. Go ahead.
986
00:35:47,122 --> 00:35:50,225
Holy cow.
No way.
987
00:35:50,225 --> 00:35:52,327
[laughs]
988
00:35:52,327 --> 00:35:54,196
Holy shit.
989
00:35:55,798 --> 00:35:59,368
- Oh, my God.
- I love it.
990
00:35:59,368 --> 00:36:00,969
This is so good.
991
00:36:00,969 --> 00:36:02,771
The bar is [bleep] awesome.
992
00:36:02,771 --> 00:36:04,373
You know,
there's no doubt about it.
993
00:36:04,373 --> 00:36:06,041
It's, uh--there's
so much color,
994
00:36:06,041 --> 00:36:07,443
there's so much energy.
995
00:36:07,443 --> 00:36:09,278
And, I mean,
it's, it's really gonna give
996
00:36:09,278 --> 00:36:13,215
the staff a, a great platform
which to work off of.
997
00:36:13,215 --> 00:36:15,050
Can I look at the menu?
998
00:36:15,050 --> 00:36:18,120
- It's amazing.
- What do you think?
999
00:36:18,120 --> 00:36:20,155
Incredible.
1000
00:36:20,155 --> 00:36:22,491
Just I'm blown away.
Gotta tell you.
1001
00:36:22,491 --> 00:36:24,793
- My God. It's beautiful.
- I don't have the words.
1002
00:36:24,793 --> 00:36:26,829
Well, let me show you
one of my favorite things.
1003
00:36:26,829 --> 00:36:29,164
Come here.
1004
00:36:29,164 --> 00:36:31,934
Your first-ever
double shot chair.
1005
00:36:31,934 --> 00:36:34,303
This bar is supposed
to be fun now, isn't it?
1006
00:36:34,303 --> 00:36:36,872
So rather than the games
being the center of the room,
1007
00:36:36,872 --> 00:36:38,440
- I created a game area--
- Yeah.
1008
00:36:38,440 --> 00:36:41,143
--and a bar area.
It was too mixed up before.
1009
00:36:41,143 --> 00:36:43,145
And look at all these
seats you got, Robbie.
1010
00:36:43,145 --> 00:36:45,214
There's so much to take in.
1011
00:36:45,214 --> 00:36:47,115
- You like it?
- Yeah.
1012
00:36:47,115 --> 00:36:48,484
I got lot more to show you.
Come over to the bar.
1013
00:36:48,484 --> 00:36:51,086
We have a total setup
of the workstation.
1014
00:36:51,086 --> 00:36:54,156
New ice machine down there,
came from Manitowoc.
1015
00:36:54,156 --> 00:36:55,924
Keep it clean, buddy.
No more mold
1016
00:36:55,924 --> 00:36:57,493
- in that baby ever, right?
- Yes.
1017
00:36:57,493 --> 00:37:00,262
This is a PathSpot.
You wash your hands.
1018
00:37:00,262 --> 00:37:02,831
If you get a red light,
you wash your hands again.
1019
00:37:02,831 --> 00:37:05,367
Air is also really
important today.
1020
00:37:05,367 --> 00:37:08,203
Those are Bluezone systems
from Middleby.
1021
00:37:08,203 --> 00:37:12,040
They scrub 99.9% bacteria
1022
00:37:12,040 --> 00:37:13,909
and viral matter out of the air.
1023
00:37:13,909 --> 00:37:17,279
In the kitchen, Middleby
double-decker TurboChef oven.
1024
00:37:17,279 --> 00:37:18,814
You can cook five, six,
1025
00:37:18,814 --> 00:37:20,816
eight of those things
at the same time.
1026
00:37:20,816 --> 00:37:24,019
I got you brand-new
SkyTab POS systems.
1027
00:37:24,019 --> 00:37:27,122
And I got you handheld units.
1028
00:37:27,122 --> 00:37:28,524
I also got you Partender.
1029
00:37:28,524 --> 00:37:30,826
Partender is a liquor
inventory system.
1030
00:37:30,826 --> 00:37:33,362
You can take inventory behind
the bar in a matter of minutes.
1031
00:37:33,362 --> 00:37:35,264
And then I got
Wave Media Systems to do
1032
00:37:35,264 --> 00:37:38,000
a complete overall
on the audio-video system.
1033
00:37:38,000 --> 00:37:41,336
A nice video content just
to communicate your concept.
1034
00:37:41,336 --> 00:37:46,909
And then Jim Chelius Art
did that for me.
1035
00:37:46,909 --> 00:37:49,578
- Robbie, this is your bar.
- It's all--it's all together.
1036
00:37:49,578 --> 00:37:51,280
So I left you in a good place,
buddy. Now--
1037
00:37:51,280 --> 00:37:52,281
- Yeah.
- --it's up to you
1038
00:37:52,281 --> 00:37:53,482
to carry the ball.
1039
00:37:53,482 --> 00:37:54,950
We'll build from here,
I promise.
1040
00:37:54,950 --> 00:37:55,918
- All right, guys.
- Thank you, Jon.
1041
00:37:55,918 --> 00:37:57,085
Let's go to work.
1042
00:37:58,186 --> 00:38:01,290
[crowd cheering]
1043
00:38:01,290 --> 00:38:02,925
I'm really delighted
to welcome you all
1044
00:38:02,925 --> 00:38:05,360
to the new Murphy's Arcade.
1045
00:38:05,360 --> 00:38:08,096
[cheers and applause]
1046
00:38:08,096 --> 00:38:10,299
Oh, my God.
1047
00:38:10,299 --> 00:38:12,434
Brand-new. Sit down.
1048
00:38:12,434 --> 00:38:15,037
- This is amazing.
- There you are.
1049
00:38:16,872 --> 00:38:18,206
If you need anything,
just let me know.
1050
00:38:18,206 --> 00:38:19,241
I'm right here.
Thank you, sir.
1051
00:38:19,241 --> 00:38:20,609
I'll, I'll be back and forth.
1052
00:38:20,609 --> 00:38:22,010
The girls knocked out
all of these drinks
1053
00:38:22,010 --> 00:38:23,445
- within five minutes.
- [laughs]
1054
00:38:23,445 --> 00:38:25,247
They're multitasking.
They're doing a really good job.
1055
00:38:25,247 --> 00:38:26,615
Yeah. The systems
are working for them.
1056
00:38:26,615 --> 00:38:28,050
The systems are working.
1057
00:38:28,050 --> 00:38:29,518
Okay.
1058
00:38:29,518 --> 00:38:31,853
- How we doing, Tim?
- Getting them out.
1059
00:38:31,853 --> 00:38:33,388
- Getting them out.
- Look at all those, man.
1060
00:38:33,388 --> 00:38:34,957
Isn't this much better
than the pizzas, Tim?
1061
00:38:34,957 --> 00:38:36,158
We can hold them.
We can finish them off.
1062
00:38:36,158 --> 00:38:37,426
How long to finish up, Vic?
1063
00:38:37,426 --> 00:38:39,094
Oh, Jon,
you got about three minutes
1064
00:38:39,094 --> 00:38:40,629
for the pre-prep,
almost like the blanche.
1065
00:38:40,629 --> 00:38:41,997
Then you got like 30 seconds
to crisp it up.
1066
00:38:41,997 --> 00:38:43,098
- That's it?
- That's it, Jon.
1067
00:38:43,098 --> 00:38:44,967
- And it goes right out?
- Yup.
1068
00:38:44,967 --> 00:38:46,602
Hold on.
Does that look great or what?
1069
00:38:46,602 --> 00:38:48,570
- It looks great.
- It looks delicious.
1070
00:38:48,570 --> 00:38:50,872
We're staying at what, six,
eight-minute ticket times?
1071
00:38:50,872 --> 00:38:52,274
Yeah. Oh, yeah.
Maybe less.
1072
00:38:52,274 --> 00:38:53,976
- Freaking perfect.
- Yeah.
1073
00:38:53,976 --> 00:38:56,311
Slam dunk. This kitchen
was a mess before.
1074
00:38:56,311 --> 00:38:58,013
There was filth
all over the walls.
1075
00:38:58,013 --> 00:39:00,015
We couldn't get food out.
There was no printer.
1076
00:39:00,015 --> 00:39:02,517
Now, we have this system
of printer back there.
1077
00:39:02,517 --> 00:39:04,386
Our rolled pizza
doesn't take up space.
1078
00:39:04,386 --> 00:39:07,022
We can pre-cook them and get
them out in a matter of minutes.
1079
00:39:07,022 --> 00:39:09,091
System saved the day.
1080
00:39:09,091 --> 00:39:10,926
Timmy stepped up.
1081
00:39:10,926 --> 00:39:13,929
But with the systems, Timmy
had a chance to be successful.
1082
00:39:15,497 --> 00:39:17,466
Carly, talk to me.
How we doing?
1083
00:39:17,466 --> 00:39:18,934
Much better.
1084
00:39:18,934 --> 00:39:19,968
Think about
how much faster you are
1085
00:39:19,968 --> 00:39:21,003
than you were the other night?
1086
00:39:21,003 --> 00:39:22,337
- Yeah. Yeah.
- Right?
1087
00:39:22,337 --> 00:39:23,472
Are you feeling the stress
come off you?
1088
00:39:23,472 --> 00:39:25,173
- Yeah. Definitely.
- Yeah?
1089
00:39:25,173 --> 00:39:27,376
Two nights ago, these bartenders
couldn't cut their way out
1090
00:39:27,376 --> 00:39:30,278
of a paper bag.
They couldn't make one drink.
1091
00:39:30,278 --> 00:39:32,180
We shut down
in complete failure.
1092
00:39:32,180 --> 00:39:35,917
Tonight, these bartenders
have learned so much so quickly.
1093
00:39:35,917 --> 00:39:37,619
But the systems we put in place,
1094
00:39:37,619 --> 00:39:40,622
the separate workstation,
the pre-mixed cocktails,
1095
00:39:40,622 --> 00:39:42,658
all of these things
worked to their advantage.
1096
00:39:42,658 --> 00:39:44,593
Now, they have
the tools to succeed.
1097
00:39:44,593 --> 00:39:46,194
- This is delicious.
- You like that?
1098
00:39:46,194 --> 00:39:48,397
Yeah.
This is so good.
1099
00:39:48,397 --> 00:39:49,931
I was like, "This is like--
we had the other night."
1100
00:39:49,931 --> 00:39:51,266
- Now, it's like--
- It's totally different.
1101
00:39:51,266 --> 00:39:52,567
It's, it's totally different.
It's so good.
1102
00:39:52,567 --> 00:39:54,403
So would you come here for that?
1103
00:39:54,403 --> 00:39:55,604
- A hundred percent.
- Absolutely.
1104
00:39:55,604 --> 00:39:56,471
- Excellent.
- A hundred percent.
1105
00:39:56,471 --> 00:39:58,974
[barks]
1106
00:39:58,974 --> 00:40:01,576
So look at the smiles
on your customers' face.
1107
00:40:01,576 --> 00:40:03,211
They got food. They got drinks.
1108
00:40:03,211 --> 00:40:04,513
They're a fun food item.
1109
00:40:04,513 --> 00:40:06,448
They, they worked well
with the games.
1110
00:40:06,448 --> 00:40:08,283
- Yeah.
- And then the drinks are fun
1111
00:40:08,283 --> 00:40:10,152
but they're eclectic.
Everything's different, so--
1112
00:40:10,152 --> 00:40:11,586
- Yeah.
- --I, I,
1113
00:40:11,586 --> 00:40:13,121
I think these will stick
for a long time.
1114
00:40:13,121 --> 00:40:14,623
Excellent. Well, Robbie,
my work is done.
1115
00:40:14,623 --> 00:40:16,658
Thank you so much.
Thank you so much, Jon.
1116
00:40:16,658 --> 00:40:18,393
- I really appreciate it.
- Okay. Best of luck.
1117
00:40:18,393 --> 00:40:20,529
- All the best. Thank you.
- Okay. Take care.
1118
00:40:20,529 --> 00:40:23,098
- Bye-bye.
- Bye!
1119
00:40:23,098 --> 00:40:25,133
[cheers and applause]
1120
00:40:30,338 --> 00:40:33,041
- I love you, Jon!
- [crowd cheering]
1121
00:40:33,041 --> 00:40:36,078
[upbeat music]
1122
00:40:43,151 --> 00:40:44,686
narrator: Promotional
consideration provided by
1123
00:40:44,686 --> 00:40:46,688
SkyTab POS, PathSpot,
Partender, Real Thread,
1124
00:40:46,688 --> 00:40:49,257
Wave Media Systems, LLC,
Jim Chelius Art,
1125
00:40:49,257 --> 00:40:51,093
Manitowoc,
The American Clean, LLC,
1126
00:40:51,093 --> 00:40:54,029
Bluezone, Drain Genie Plumbing,
Middleby, Signs Now Brandon,
1127
00:40:54,029 --> 00:40:55,030
the District of Sanford,
One Stone, and Esri.