1 00:00:01,201 --> 00:00:03,603 I drunkenly bought this place just as a belligerent Irish man. 2 00:00:03,603 --> 00:00:05,105 I mean, that's the truth. 3 00:00:05,105 --> 00:00:06,639 I wish--I wish it was different 4 00:00:06,639 --> 00:00:09,709 but that's the truth. That's what happened. 5 00:00:09,709 --> 00:00:11,845 narrator: For over 30 years, Jon Taffer 6 00:00:11,845 --> 00:00:13,513 has traveled the country, 7 00:00:13,513 --> 00:00:14,681 saving hundreds of bars 8 00:00:14,681 --> 00:00:17,150 from failure and ruin. 9 00:00:17,150 --> 00:00:19,586 The past two years are unlike anything 10 00:00:19,586 --> 00:00:20,720 I've seen in our industry, 11 00:00:20,720 --> 00:00:23,289 but we're bouncing back. 12 00:00:23,289 --> 00:00:24,657 The people are going out again 13 00:00:24,657 --> 00:00:26,726 and restaurants need to get ready. 14 00:00:26,726 --> 00:00:30,330 narrator: Now, Jon is faced with a new set of problems. 15 00:00:30,330 --> 00:00:32,365 There are supply chain issues... 16 00:00:32,365 --> 00:00:34,834 Why are we out of this shit? 17 00:00:34,834 --> 00:00:36,236 ...staffing shortages... 18 00:00:36,236 --> 00:00:37,637 Every week, we get a new staff. 19 00:00:37,637 --> 00:00:39,305 We have to crash course them. 20 00:00:39,305 --> 00:00:41,374 ...and consistent health concerns. 21 00:00:41,374 --> 00:00:42,876 We just can't fail. 22 00:00:42,876 --> 00:00:45,111 We just can't. 23 00:00:45,111 --> 00:00:47,781 narrator: So, now, Jon is back out on the road 24 00:00:47,781 --> 00:00:51,251 and heading to Sanford, Florida to rescue Throwbacks. 25 00:00:51,251 --> 00:00:53,486 This is a new era for our country, 26 00:00:53,486 --> 00:00:57,390 so we need to raise the bar and rise to these challenges. 27 00:00:57,390 --> 00:00:59,492 narrator: In 2019, 28 00:00:59,492 --> 00:01:02,295 Robbie Kennerney decided to buy Throwbacks 29 00:01:02,295 --> 00:01:05,432 in the historic district of Downtown Sanford, Florida. 30 00:01:05,432 --> 00:01:07,667 It was a real British bar at the time. 31 00:01:07,667 --> 00:01:09,302 A friend of mine brought me in here 32 00:01:09,302 --> 00:01:11,204 while I was really drunk one night 33 00:01:11,204 --> 00:01:12,739 knowing that they would get a rise out of me. 34 00:01:12,739 --> 00:01:14,674 I woke up the next morning to a text message 35 00:01:14,674 --> 00:01:16,443 from the owner of the place saying, 36 00:01:16,443 --> 00:01:18,311 "Hi, Robbie. Thanks for reaching out. 37 00:01:18,311 --> 00:01:20,246 I'm prepared to accept your offer." 38 00:01:20,246 --> 00:01:22,182 narrator: Despite his spontaneous purchase, 39 00:01:22,182 --> 00:01:24,617 Robbie decided to stick with the bar 40 00:01:24,617 --> 00:01:27,287 when the residents of Sanford rallied to help him 41 00:01:27,287 --> 00:01:29,556 after a tragic event later that year. 42 00:01:29,556 --> 00:01:32,392 Murphy is my beagle. That's my dog. 43 00:01:32,392 --> 00:01:36,529 I was out front with him and we had a driver hit Murphy. 44 00:01:36,529 --> 00:01:38,898 Murphy ended up losing his leg. 45 00:01:38,898 --> 00:01:40,667 The bills racked up pretty quickly 46 00:01:40,667 --> 00:01:42,869 and one of my staff set up a GoFundMe. 47 00:01:42,869 --> 00:01:45,538 But what happened next was, was special. 48 00:01:45,538 --> 00:01:47,740 There were so many people from Sanford 49 00:01:47,740 --> 00:01:50,944 who owed me nothing, who didn't know me very well, 50 00:01:50,944 --> 00:01:53,913 and they were contributing large sums of money 51 00:01:53,913 --> 00:01:56,516 to this GoFundMe campaign. 52 00:01:56,516 --> 00:01:58,718 That's when I saw Sanford's true colors. 53 00:01:58,718 --> 00:02:01,955 narrator: However, Robbie's laidback attitude 54 00:02:01,955 --> 00:02:04,357 and inexperience in running a bar 55 00:02:04,357 --> 00:02:06,526 was highlighted with untrained bartenders 56 00:02:06,526 --> 00:02:08,928 and a lack of any clear manager in the bar. 57 00:02:08,928 --> 00:02:10,597 Every one of my bartenders 58 00:02:10,597 --> 00:02:12,398 probably could do with some training. 59 00:02:12,398 --> 00:02:13,833 Let's see. 60 00:02:13,833 --> 00:02:15,435 There's a lot of drinks on our menu 61 00:02:15,435 --> 00:02:16,903 that I don't know how to make, 62 00:02:16,903 --> 00:02:18,571 and I feel bad when the customers come in 63 00:02:18,571 --> 00:02:20,406 and they want this certain drink. 64 00:02:20,406 --> 00:02:23,243 I don't have managers in the sense of a hierarchy 65 00:02:23,243 --> 00:02:24,811 behind the bar. Timmy would be 66 00:02:24,811 --> 00:02:26,779 an obvious candidate for some of the-- 67 00:02:26,779 --> 00:02:28,681 maybe I could give him a bit more authority. 68 00:02:28,681 --> 00:02:30,783 I mean, yes, I would like to know 69 00:02:30,783 --> 00:02:32,552 if Timmy is the manager. 70 00:02:32,552 --> 00:02:34,320 I try to assess any problem. 71 00:02:34,320 --> 00:02:35,989 Like I always make sure the ice machine is working 72 00:02:35,989 --> 00:02:37,824 because we've had a lot of issues with the ice machines. 73 00:02:37,824 --> 00:02:39,926 Then I'll make sure like if certain lighting 74 00:02:39,926 --> 00:02:42,228 isn't working, you know, 'cause our electricity here 75 00:02:42,228 --> 00:02:44,864 sometimes is crazy. Like our breaker will shock you. 76 00:02:44,864 --> 00:02:47,233 narrator: And the futile efforts 77 00:02:47,233 --> 00:02:49,903 to satisfy the party-centric area 78 00:02:49,903 --> 00:02:52,972 of Downtown Sanford have caused Robbie and his staff 79 00:02:52,972 --> 00:02:55,275 to miss out on potential income. 80 00:02:55,275 --> 00:02:56,476 People don't come in here for our food. 81 00:02:56,476 --> 00:02:58,478 It's not the easiest thing, yeah. 82 00:02:58,478 --> 00:02:59,746 There's definitely no kitchen person. 83 00:02:59,746 --> 00:03:01,714 - Yeah. - So it's just like... 84 00:03:01,714 --> 00:03:04,417 You're kind of juggling both, serving guests and cooking. 85 00:03:04,417 --> 00:03:05,785 I can say last Thursday, 86 00:03:05,785 --> 00:03:07,253 we missed out probably maybe like 87 00:03:07,253 --> 00:03:09,489 200 or 300 on just food sales. 88 00:03:09,489 --> 00:03:11,591 narrator: Even the retro arcade nostalgia 89 00:03:11,591 --> 00:03:13,359 that once drew in guests 90 00:03:13,359 --> 00:03:15,261 is waning from the poor upkeep. 91 00:03:15,261 --> 00:03:16,763 I think people love to bring their kids in 92 00:03:16,763 --> 00:03:18,298 to play these games, 93 00:03:18,298 --> 00:03:19,766 but then they look around, they're like, 94 00:03:19,766 --> 00:03:21,301 "Oh, this is just kind of a rundown bar. 95 00:03:21,301 --> 00:03:22,669 I don't wanna take my kids here." 96 00:03:22,669 --> 00:03:24,003 There's no, really, consistency. 97 00:03:24,003 --> 00:03:25,405 People love our Skee-Ball machine. 98 00:03:25,405 --> 00:03:26,973 Half the time, it's down. 99 00:03:26,973 --> 00:03:28,975 And I have tear-- tore this all apart 100 00:03:28,975 --> 00:03:30,577 and put it back together. 101 00:03:30,577 --> 00:03:33,012 It works for a day or two and then... 102 00:03:33,012 --> 00:03:35,481 narrator: And the failure in executing the concept 103 00:03:35,481 --> 00:03:37,584 has led to financial struggles 104 00:03:37,584 --> 00:03:40,587 as well as doubt about Robbie's future in America. 105 00:03:40,587 --> 00:03:43,489 At the moment, I'm still holding 106 00:03:43,489 --> 00:03:45,458 $75,000 in debt. 107 00:03:45,458 --> 00:03:46,826 Without anything changing, 108 00:03:46,826 --> 00:03:48,962 that would give us 18 months. 109 00:03:48,962 --> 00:03:50,797 And if this bar doesn't work, 110 00:03:50,797 --> 00:03:52,765 then my future in this country is in jeopardy. 111 00:03:52,765 --> 00:03:54,767 narrator: So to save Robbie's investment 112 00:03:54,767 --> 00:03:57,003 and keep a permanent home in the States, 113 00:03:57,003 --> 00:04:00,306 Robbie has made the decision to pull back the doors, 114 00:04:00,306 --> 00:04:02,709 bust open the books, and make a call for help 115 00:04:02,709 --> 00:04:03,710 to Bar Rescue. 116 00:04:14,542 --> 00:04:17,379 Guys, welcome to Sanford, Florida. 117 00:04:17,379 --> 00:04:20,281 narrator: For the bar, Jon brings in Nick Ortega. 118 00:04:20,281 --> 00:04:22,250 With over 20 years' experience 119 00:04:22,250 --> 00:04:24,285 in the food and beverage industry, 120 00:04:24,285 --> 00:04:26,354 Nick is consulted for some of the largest spirits brands 121 00:04:26,354 --> 00:04:28,623 in the country and created cocktails 122 00:04:28,623 --> 00:04:31,893 for major entertainment award shows and events. 123 00:04:31,893 --> 00:04:34,629 This bar has an incredible story. 124 00:04:34,629 --> 00:04:37,399 It's owned by a guy by name Robbie. 125 00:04:37,399 --> 00:04:39,134 There he is right there. 126 00:04:39,134 --> 00:04:40,402 He's from Ireland. 127 00:04:40,402 --> 00:04:41,803 Two and a half years ago, 128 00:04:41,803 --> 00:04:43,238 Robbie was sitting at the bar, 129 00:04:43,238 --> 00:04:44,773 incredibly drunk. 130 00:04:44,773 --> 00:04:46,508 He came out and said, 131 00:04:46,508 --> 00:04:48,209 "I'm gonna buy this place," 132 00:04:48,209 --> 00:04:50,245 in his drunken state of mind. 133 00:04:50,245 --> 00:04:52,447 The next morning, he got a text that the owner 134 00:04:52,447 --> 00:04:54,182 accepted his offer. 135 00:04:54,182 --> 00:04:55,483 - You're married. - You're in bar business. 136 00:04:55,483 --> 00:04:57,452 So much for being married, right? 137 00:04:57,452 --> 00:05:00,255 narrator: For the kitchen, Jon brings in Vic Vegas, 138 00:05:00,255 --> 00:05:03,525 an executive chef with over 25 years' experience. 139 00:05:03,525 --> 00:05:06,227 Vic has worked with major food distributors 140 00:05:06,227 --> 00:05:09,697 while also owning and operating his own successful restaurant. 141 00:05:09,697 --> 00:05:11,733 The story goes further. 142 00:05:11,733 --> 00:05:15,670 He's walking across the street one day with his dog, Murphy, 143 00:05:15,670 --> 00:05:17,472 - gets hit by a car. - Oh, God. 144 00:05:17,472 --> 00:05:20,775 Murphy the dog loses a leg but survives. 145 00:05:20,775 --> 00:05:23,211 When this happened, the local community 146 00:05:23,211 --> 00:05:25,280 established a GoFundMe account. 147 00:05:25,280 --> 00:05:27,482 And during that process, 148 00:05:27,482 --> 00:05:31,219 Robbie fell in love with this town of Sanford. 149 00:05:31,219 --> 00:05:34,489 So he wants to come through for the community 150 00:05:34,489 --> 00:05:36,791 but he obviously is unable to do so. 151 00:05:36,791 --> 00:05:38,126 Wow. 152 00:05:39,627 --> 00:05:41,563 Vic, look at that kitchen wall up there. 153 00:05:41,563 --> 00:05:42,897 Oh, good lord. 154 00:05:42,897 --> 00:05:45,500 Mysterious yellow brown rust color. 155 00:05:45,500 --> 00:05:48,903 Now, that's dust and spider webs 156 00:05:48,903 --> 00:05:50,271 and everything on that wall. 157 00:05:50,271 --> 00:05:51,473 Right below that 158 00:05:51,473 --> 00:05:53,241 is a turbo chef oven 159 00:05:53,241 --> 00:05:54,876 and those are crisping pans 160 00:05:54,876 --> 00:05:57,212 with the dust all over them. 161 00:05:57,212 --> 00:05:58,713 Oh. On the crisping pans. 162 00:05:58,713 --> 00:06:00,815 - On the crisping pan. - The food goes in those. 163 00:06:00,815 --> 00:06:02,884 And that's the cooking environment. 164 00:06:02,884 --> 00:06:04,819 Wow. How many years have they've gone 165 00:06:04,819 --> 00:06:07,255 without even trying to wipe that wall down? 166 00:06:07,255 --> 00:06:08,690 My man, they've never clean that wall. 167 00:06:08,690 --> 00:06:10,191 Anything you need? You okay back here? 168 00:06:11,292 --> 00:06:12,694 - Thank you. - Good? 169 00:06:12,694 --> 00:06:14,596 Look at the cases of vodka standing. 170 00:06:14,596 --> 00:06:16,898 He doesn't even put his liquor away. 171 00:06:16,898 --> 00:06:19,868 Is that his liquor storage room? 172 00:06:19,868 --> 00:06:21,803 - That's the storage room. - Just abrasively out 173 00:06:21,803 --> 00:06:23,605 for the guests to see. 174 00:06:23,605 --> 00:06:25,540 The corner the bar is the most valuable seats in the bar. 175 00:06:25,540 --> 00:06:26,941 Yes. Wow. 176 00:06:26,941 --> 00:06:28,510 Let's say-- we'll take another one. 177 00:06:28,510 --> 00:06:30,445 - Another margarita? Got you. - Yeah. 178 00:06:30,445 --> 00:06:31,546 So there's two employees tonight. 179 00:06:31,546 --> 00:06:33,281 Two bartenders. 180 00:06:33,281 --> 00:06:36,551 Carly, she's been there about a year or so, 181 00:06:36,551 --> 00:06:38,319 and then there's Destiny. 182 00:06:38,319 --> 00:06:39,854 She's been here about five months. 183 00:06:39,854 --> 00:06:41,956 Now, if somebody orders food, 184 00:06:41,956 --> 00:06:44,259 there's no cook in the kitchen. 185 00:06:44,259 --> 00:06:46,528 So the bartender has to run back there 186 00:06:46,528 --> 00:06:49,531 in that disgusting kitchen and cook that food, 187 00:06:49,531 --> 00:06:51,466 and then run back out and make a drink. 188 00:06:51,466 --> 00:06:53,701 Run back, check the food. Run out, make another drink. 189 00:06:53,701 --> 00:06:55,537 Run back, get the food, serve the food, 190 00:06:55,537 --> 00:06:57,372 make another drink. 191 00:06:57,372 --> 00:07:00,375 [indistinct chatter] 192 00:07:00,375 --> 00:07:02,577 Look at the juice bottles on top of the bar. 193 00:07:02,577 --> 00:07:04,412 Look at the stickiness on that bar. 194 00:07:04,412 --> 00:07:06,548 You can see the syrups underneath 195 00:07:06,548 --> 00:07:08,416 the bar mats. 196 00:07:08,416 --> 00:07:10,785 - This place is disgusting. - It's sticky right there. 197 00:07:10,785 --> 00:07:12,687 You can--you can smell it from here. 198 00:07:14,789 --> 00:07:16,991 - How you guys doing? - Hi. We're good. 199 00:07:16,991 --> 00:07:19,661 So tonight for recon, I got Melissa 200 00:07:19,661 --> 00:07:22,397 and [indistinct] Melissa won Bartender of the Year 201 00:07:22,397 --> 00:07:23,998 in Orlando. 202 00:07:23,998 --> 00:07:25,767 So these girls know their bars. They're both bartenders. 203 00:07:25,767 --> 00:07:27,869 They--they're young. They go all around town. 204 00:07:27,869 --> 00:07:30,538 So I thought they'd be perfect for recon tonight. 205 00:07:30,538 --> 00:07:32,941 narrator: Jon's spies enter Throwbacks, 206 00:07:32,941 --> 00:07:36,644 a small bar with capacity for a hundred and fifty people, 207 00:07:36,644 --> 00:07:38,947 that features free-to-play arcade games 208 00:07:38,947 --> 00:07:40,782 and Skee-Ball on one end, 209 00:07:40,782 --> 00:07:43,084 an elevated karaoke stage on the other, 210 00:07:43,084 --> 00:07:45,887 and a tiny makeshift kitchen in the back. 211 00:07:45,887 --> 00:07:47,722 Let's see what they order. 212 00:07:47,722 --> 00:07:49,724 Do you do like a watermelon margarita? 213 00:07:49,724 --> 00:07:51,793 I don't know if we have watermelon. 214 00:07:51,793 --> 00:07:53,628 Do you have raspberries? 215 00:07:54,662 --> 00:07:56,030 Yeah? 216 00:07:56,030 --> 00:07:57,599 Now, look, she just asked 217 00:07:57,599 --> 00:07:59,000 for a watermelon margarita, 218 00:07:59,000 --> 00:08:00,868 and call me crazy, 219 00:08:00,868 --> 00:08:03,438 in a perfect world, you're doing fresh watermelon, 220 00:08:03,438 --> 00:08:05,573 but I did see watermelon liquor on the back bar. 221 00:08:05,573 --> 00:08:06,874 So she could have made watermelon. 222 00:08:06,874 --> 00:08:08,409 She could have made it. 223 00:08:08,409 --> 00:08:09,711 Is this together? You're gonna do cash? 224 00:08:09,711 --> 00:08:11,379 Yeah. We'll do cash, please. Thank you. 225 00:08:11,379 --> 00:08:13,448 See any smiles in the interaction there? 226 00:08:13,448 --> 00:08:15,383 Why, she looks like she's at a funeral, doesn't she? 227 00:08:15,383 --> 00:08:16,551 She looks miserable. 228 00:08:16,551 --> 00:08:18,553 Yeah. Got you. 229 00:08:18,553 --> 00:08:19,988 There you go. Pop. 230 00:08:19,988 --> 00:08:22,590 Is that funk in the soda gun? 231 00:08:24,125 --> 00:08:25,460 Sure is. 232 00:08:25,460 --> 00:08:26,861 No, that looks bad. 233 00:08:26,861 --> 00:08:28,796 - That looks bad. - That was real bad. 234 00:08:28,796 --> 00:08:30,431 Here's the drink. 235 00:08:30,431 --> 00:08:32,066 Oh, it's okay. No worries. Thanks. 236 00:08:32,066 --> 00:08:34,869 When she opened the ice well to get ice, 237 00:08:34,869 --> 00:08:36,904 I could have sworn I saw 238 00:08:36,904 --> 00:08:39,674 just a blackness and I hope it's not mold. 239 00:08:39,674 --> 00:08:41,042 Oh, man. If that's mold, 240 00:08:41,042 --> 00:08:42,610 then we can't let our bar-- 241 00:08:42,610 --> 00:08:44,445 our bartenders have the cocktail. 242 00:08:44,445 --> 00:08:46,114 When she was scooping ice to put into her well... 243 00:08:46,114 --> 00:08:47,982 - Yeah. - That's where I saw it, so... 244 00:08:47,982 --> 00:08:50,084 - I'm gonna run in, guys. - Uh-oh. Uh-oh. Uh-oh. Uh-oh. 245 00:08:53,588 --> 00:08:56,624 [tense music] 246 00:09:08,936 --> 00:09:10,738 - Robbie. - Hi, Jon. 247 00:09:10,738 --> 00:09:12,807 - Jon Taffer. - Absolute pleasure to meet you. 248 00:09:12,807 --> 00:09:14,442 Nice to meet you. Come back with me for a moment. 249 00:09:14,442 --> 00:09:15,877 - Sure. Sure. - First of all, 250 00:09:15,877 --> 00:09:17,478 I don't want you guys to drink that. 251 00:09:18,846 --> 00:09:20,481 Come with me, Rob. 252 00:09:20,481 --> 00:09:22,083 You know when I hear your story 253 00:09:22,083 --> 00:09:24,018 and I hear how you love the community-- 254 00:09:24,018 --> 00:09:25,586 - Uh-hmm. - --right, and how much 255 00:09:25,586 --> 00:09:27,021 his town means to you, 256 00:09:27,021 --> 00:09:29,590 and then I see things like 257 00:09:29,590 --> 00:09:31,893 filth that is unbelievable, 258 00:09:31,893 --> 00:09:35,029 that if you guys drink this, you will get sick. 259 00:09:35,029 --> 00:09:36,531 You know what this is? 260 00:09:36,531 --> 00:09:37,899 See those little chunks? 261 00:09:39,200 --> 00:09:42,637 Feces from cockroaches and fruit flies? 262 00:09:43,838 --> 00:09:46,107 So come with me, Rob. 263 00:09:46,107 --> 00:09:49,143 [tense music] 264 00:09:51,012 --> 00:09:54,449 This is mold in this ice machine. 265 00:09:54,449 --> 00:09:57,852 This will get every single one of you sick. 266 00:09:59,554 --> 00:10:00,922 Now, you girls are bartenders. 267 00:10:00,922 --> 00:10:02,557 Would you work here knowing that? 268 00:10:02,557 --> 00:10:03,791 Absolutely not. 269 00:10:03,791 --> 00:10:05,927 So that's the filth just here. 270 00:10:05,927 --> 00:10:07,662 I mean, look at this freaking place. 271 00:10:07,662 --> 00:10:09,630 I mean, it's unbelievable. 272 00:10:09,630 --> 00:10:11,833 There's just junk everywhere. 273 00:10:11,833 --> 00:10:14,469 And I haven't even got in the kitchen yet. 274 00:10:14,469 --> 00:10:17,805 So this is a guy who loves the community 275 00:10:17,805 --> 00:10:20,908 but serves you bacteria. 276 00:10:20,908 --> 00:10:23,911 This is a guy who cares about his employees, right, 277 00:10:23,911 --> 00:10:26,981 who let you work in disgusting filth? 278 00:10:26,981 --> 00:10:29,250 That is unbelievable. 279 00:10:29,250 --> 00:10:31,719 So do you care about this community 280 00:10:31,719 --> 00:10:33,921 or you're full of shit? 281 00:10:33,921 --> 00:10:36,824 'Cause somebody who cares doesn't do this. 282 00:10:40,601 --> 00:10:43,404 So do you care about this community 283 00:10:43,404 --> 00:10:45,172 or you're full of shit? 284 00:10:45,172 --> 00:10:48,876 'Cause somebody who cares doesn't do this, right? 285 00:10:48,876 --> 00:10:51,579 - Sure. - So answer me, Robbie. 286 00:10:51,579 --> 00:10:53,280 How does this happen? 287 00:10:53,280 --> 00:10:55,383 How do you take nice people like this 288 00:10:55,383 --> 00:10:57,385 and serve them a cocktail 289 00:10:57,385 --> 00:10:59,286 that's filled with bacteria? 290 00:10:59,286 --> 00:11:00,688 How do you do that? 291 00:11:00,688 --> 00:11:02,256 And look her in the eyes 292 00:11:02,256 --> 00:11:04,125 and think you're a good guy? 293 00:11:06,427 --> 00:11:07,862 I mean, no one gets sick here. 294 00:11:07,862 --> 00:11:09,263 Like they're not-- it's not like we're getting 295 00:11:09,263 --> 00:11:10,564 - people sick every night. - No. 296 00:11:10,564 --> 00:11:12,867 She won't get sick for about 21 hours. 297 00:11:12,867 --> 00:11:14,902 And you're gonna go home with bacteria 298 00:11:14,902 --> 00:11:16,570 all over your hands. 299 00:11:16,570 --> 00:11:18,172 It's gonna be on the steering wheel of your car. 300 00:11:18,172 --> 00:11:19,373 It's gonna be in your hair. 301 00:11:19,373 --> 00:11:20,608 It's gonna be on your clothes. 302 00:11:20,608 --> 00:11:22,309 'Cause you don't care. 303 00:11:22,309 --> 00:11:23,544 Come on, man. 304 00:11:24,745 --> 00:11:26,347 Right now, honestly, I despise 305 00:11:26,347 --> 00:11:28,215 what you represent in this industry. 306 00:11:28,215 --> 00:11:29,717 You're the guy who gets people sick. 307 00:11:29,717 --> 00:11:31,585 You're the guy who gives us a bad name. 308 00:11:31,585 --> 00:11:33,220 You're the guy who does everything 309 00:11:33,220 --> 00:11:34,722 in this industry that I freaking hate. 310 00:11:34,722 --> 00:11:36,791 So prove me wrong 311 00:11:36,791 --> 00:11:38,826 and clean this [bleep] place tonight. 312 00:11:38,826 --> 00:11:40,761 And I'll come back here tomorrow morning 313 00:11:40,761 --> 00:11:42,630 with my chef and my mixologist. 314 00:11:42,630 --> 00:11:44,298 We will inspect this bar. 315 00:11:44,298 --> 00:11:45,633 We will inspect the kitchen. 316 00:11:45,633 --> 00:11:48,235 And if it isn't clean, I'm gone. 317 00:11:48,235 --> 00:11:51,405 And, at least, I left him with a cleaner place 318 00:11:51,405 --> 00:11:53,240 - than when I got here, right? - Right. 319 00:11:53,240 --> 00:11:54,875 And that might be all you get out of me, 320 00:11:54,875 --> 00:11:56,710 is being forced to clean your bar. 321 00:11:56,710 --> 00:11:58,612 Please, I wouldn't drink any more of that 322 00:11:58,612 --> 00:12:01,549 if I were you, guys. I mean that very, very much. 323 00:12:01,549 --> 00:12:04,452 You start cleaning. It's gonna be a long night. 324 00:12:04,452 --> 00:12:05,886 He was right about everything 325 00:12:05,886 --> 00:12:07,822 he said back here and it's a disaster. 326 00:12:07,822 --> 00:12:09,690 I didn't know any of that was back there. 327 00:12:09,690 --> 00:12:11,492 Fair enough. 328 00:12:11,492 --> 00:12:13,694 But there isn't a customer and there isn't a staff member 329 00:12:13,694 --> 00:12:15,796 who wouldn't tell you that I'm not genuine. 330 00:12:26,874 --> 00:12:30,377 Will we be able to clean up in time? 331 00:12:30,377 --> 00:12:31,412 I hope so. 332 00:12:34,482 --> 00:12:35,850 I didn't know it was actually this dirty 333 00:12:35,850 --> 00:12:36,917 when I first started working here. 334 00:12:42,556 --> 00:12:44,558 [tense music] 335 00:12:47,428 --> 00:12:48,596 Uh, where's Robbie? 336 00:12:48,596 --> 00:12:50,464 He's in the kitchen, 337 00:12:50,464 --> 00:12:52,900 trying to get the last finishing touches. 338 00:12:52,900 --> 00:12:56,403 We moved those old oven 339 00:12:56,403 --> 00:12:58,739 off of there and got the wall going good. 340 00:12:58,739 --> 00:13:00,474 He had some like mold brush. 341 00:13:00,474 --> 00:13:02,009 We got all of that stuff off. 342 00:13:02,009 --> 00:13:03,911 - We could spray it with bleach. - We did too. 343 00:13:03,911 --> 00:13:05,913 Kept spraying and spraying and I couldn't get it 344 00:13:05,913 --> 00:13:07,948 - and I was just... - Hello. 345 00:13:07,948 --> 00:13:09,650 - How you doing? - Hello. Good. Good to meet you. 346 00:13:09,650 --> 00:13:10,885 Come on over, guys. Let's go talk. 347 00:13:10,885 --> 00:13:12,786 I think Jon was doubtful 348 00:13:12,786 --> 00:13:15,990 as to whether we were committed enough to this place. 349 00:13:15,990 --> 00:13:18,392 Last night, everyone just rolled up their sleeves 350 00:13:18,392 --> 00:13:20,427 and got after every nook and cranny. 351 00:13:20,427 --> 00:13:23,264 So this is definitely that the cleanest the bar has been. 352 00:13:23,264 --> 00:13:24,498 Let's jump in. Hi. What's your name? 353 00:13:24,498 --> 00:13:25,699 My name is Amanda. 354 00:13:25,699 --> 00:13:27,334 So how long have you been here? 355 00:13:27,334 --> 00:13:28,769 - About a year. - And what do you do here? 356 00:13:28,769 --> 00:13:29,970 - I'm a bartender? - Hi. 357 00:13:29,970 --> 00:13:31,005 - Hi. - What's your name? 358 00:13:31,005 --> 00:13:32,640 - Carly. - Carly, how long 359 00:13:32,640 --> 00:13:34,308 - you've been here? - About a year and a half, 360 00:13:34,308 --> 00:13:35,676 - almost two, two, yeah. - About a year and a half? Okay. 361 00:13:35,676 --> 00:13:36,844 So when you cleaned up that bar last night, 362 00:13:36,844 --> 00:13:38,279 you guys were here till what, 363 00:13:38,279 --> 00:13:39,480 3:00 in the morning or something? 364 00:13:39,480 --> 00:13:40,681 'Cause when you look back at it now, 365 00:13:40,681 --> 00:13:41,815 does it surprise you that you worked 366 00:13:41,815 --> 00:13:43,317 in a place that was that dirty? 367 00:13:43,317 --> 00:13:44,518 Yeah, I had no idea it was that dirty. 368 00:13:44,518 --> 00:13:45,586 - You glad it's cleaned? - Yeah. 369 00:13:45,586 --> 00:13:46,820 - Hi. - Hi. 370 00:13:46,820 --> 00:13:48,289 - What's your name? - Christine. 371 00:13:48,289 --> 00:13:49,590 Christine, how long you've been here? 372 00:13:49,590 --> 00:13:50,925 - Two years. - Two years? A long time. 373 00:13:50,925 --> 00:13:52,293 What days do you work? 374 00:13:52,293 --> 00:13:53,761 Thursday, Saturday, Sunday. 375 00:13:53,761 --> 00:13:55,429 How many customers on a Saturday? 376 00:13:55,429 --> 00:13:56,564 It's like hit or miss. 377 00:13:56,564 --> 00:13:58,332 The weather plays a factor, 378 00:13:58,332 --> 00:14:00,367 the what--if people have been day drinking all day 379 00:14:00,367 --> 00:14:01,569 and then go home, so... 380 00:14:01,569 --> 00:14:03,070 Okay. You think that the bar 381 00:14:03,070 --> 00:14:05,039 is a shithole might play a little bit into it? 382 00:14:05,039 --> 00:14:06,740 Possibly. 383 00:14:06,740 --> 00:14:08,676 I think so, maybe. We haven't met at all. 384 00:14:08,676 --> 00:14:10,044 - What's your name? - Timmy. 385 00:14:10,044 --> 00:14:11,745 - What do you do here, Tim? - Bar manager. 386 00:14:11,745 --> 00:14:13,681 Bar manager? So you do the schedules? 387 00:14:13,681 --> 00:14:15,683 - No. I don't do the schedules. - You do the purchasing? 388 00:14:15,683 --> 00:14:17,818 - Nope. - You do the inventory? 389 00:14:17,818 --> 00:14:19,853 Is he your manager, yes or no? 390 00:14:19,853 --> 00:14:21,989 Is he your manager? 391 00:14:21,989 --> 00:14:23,958 So it's interesting. You think you're the manager 392 00:14:23,958 --> 00:14:25,593 but they don't think that you're the manager, so... 393 00:14:25,593 --> 00:14:27,328 - Yeah. - You can't manage somebody 394 00:14:27,328 --> 00:14:28,829 who doesn't think you're the manager, can you? 395 00:14:28,829 --> 00:14:30,731 No. 396 00:14:30,731 --> 00:14:32,499 Who is your manager, Robbie? 397 00:14:32,499 --> 00:14:34,401 Well, Tim and I just kind of had a discussion 398 00:14:34,401 --> 00:14:35,803 about that last night. 399 00:14:35,803 --> 00:14:37,738 So that's why there was some confusion. 400 00:14:37,738 --> 00:14:39,807 For the last while, Tim has been helping me 401 00:14:39,807 --> 00:14:43,043 in terms of the, the upkeep of the bar, 402 00:14:43,043 --> 00:14:45,479 kind of helping the aesthetics improve. 403 00:14:45,479 --> 00:14:47,715 So he was in charge of the upkeep of the bar, 404 00:14:47,715 --> 00:14:50,417 but things like paint peeling didn't matter. 405 00:14:50,417 --> 00:14:52,052 The filth back there didn't matter. 406 00:14:52,052 --> 00:14:54,021 So I'm trying to understand 407 00:14:54,021 --> 00:14:55,789 where is the point 408 00:14:55,789 --> 00:14:57,424 of somebody walking by something 409 00:14:57,424 --> 00:14:59,727 that is so egregiously filthy 410 00:14:59,727 --> 00:15:01,295 and thinking it's okay. 411 00:15:02,663 --> 00:15:04,365 I don't think it's okay. 412 00:15:04,365 --> 00:15:06,934 - But you walk by it. - Well, I'm only one person. 413 00:15:06,934 --> 00:15:09,003 How do other bars do it, Tim? They have leaks. 414 00:15:09,003 --> 00:15:10,571 They have maintenance issues. 415 00:15:10,571 --> 00:15:11,905 They have cleanliness issues. 416 00:15:11,905 --> 00:15:13,507 Their bars aren't pieces of shit. 417 00:15:13,507 --> 00:15:15,142 No, they have maintenance people that fix those. 418 00:15:15,142 --> 00:15:18,412 People? So you think with a bar this size, 419 00:15:18,412 --> 00:15:20,814 we should have a maintenance team? 420 00:15:20,814 --> 00:15:22,483 You're [bleep] nuts, man. 421 00:15:22,483 --> 00:15:24,818 - It's you. - Okay. 422 00:15:24,818 --> 00:15:26,787 Is that reasonable, Robbie? 423 00:15:26,787 --> 00:15:28,789 I can completely understand where you're all coming from, 424 00:15:28,789 --> 00:15:30,758 but it has been a monumental task, 425 00:15:30,758 --> 00:15:33,027 the amount of things that have--needed doing here. 426 00:15:33,027 --> 00:15:35,829 You know, I know-- I know it doesn't look like it 427 00:15:35,829 --> 00:15:38,165 but the bar has really come a long way 428 00:15:38,165 --> 00:15:39,600 since we-- since we purchased it. 429 00:15:39,600 --> 00:15:41,402 You know what's interesting is 430 00:15:41,402 --> 00:15:43,837 I looked at the team and I said clean this place. 431 00:15:43,837 --> 00:15:47,074 Six hours later, it's cleaner than it's ever been, right? 432 00:15:47,074 --> 00:15:48,676 Because I asked for it. 433 00:15:48,676 --> 00:15:50,444 Let me ask a question. 434 00:15:50,444 --> 00:15:51,979 Had he asked you to come in for a couple hours 435 00:15:51,979 --> 00:15:53,580 and clean or fix something, would you do it? 436 00:15:53,580 --> 00:15:55,582 - I would. - Did he ever ask you? 437 00:15:55,582 --> 00:15:57,851 - No. - If he asked you to come in 438 00:15:57,851 --> 00:15:59,753 for an hour or two and help clean or fix something, 439 00:15:59,753 --> 00:16:01,021 - would you? - Yes. 440 00:16:01,021 --> 00:16:03,891 - Did he ask you? - No. 441 00:16:03,891 --> 00:16:05,959 If you created a priority of cleanliness, 442 00:16:05,959 --> 00:16:07,628 this place would be clean. 443 00:16:07,628 --> 00:16:08,896 It would be important to you so it would happen. 444 00:16:10,464 --> 00:16:12,466 Now, you're a marketing guy, right? 445 00:16:12,466 --> 00:16:15,035 So you understand building a brand, right? 446 00:16:15,035 --> 00:16:18,105 Isn't the premise of building a brand quality? 447 00:16:18,105 --> 00:16:20,641 I mean, if I have a bar like this 448 00:16:20,641 --> 00:16:23,711 and it's a shithole, can I build a brand like that? 449 00:16:23,711 --> 00:16:25,579 - No. - No. 450 00:16:25,579 --> 00:16:27,681 I look at you standing there, you're a man of pride. 451 00:16:27,681 --> 00:16:30,217 You're a marketer. You're a successful marketer 452 00:16:30,217 --> 00:16:32,119 and this is what you did. 453 00:16:32,119 --> 00:16:34,822 And that makes no freaking sense to me. 454 00:16:36,557 --> 00:16:40,794 So somehow I gotta make this get you angry 455 00:16:40,794 --> 00:16:44,231 so you, "Look what the [bleep] I did to myself here. 456 00:16:44,231 --> 00:16:46,100 Look at the money I'm losing. 457 00:16:46,100 --> 00:16:47,968 Look at it up there for Christ's sakes. 458 00:16:47,968 --> 00:16:49,603 I could have hung a black curtain 459 00:16:49,603 --> 00:16:52,206 for $20 and hid it but I didn't. 460 00:16:52,206 --> 00:16:54,908 Look at the filth everywhere." 461 00:16:54,908 --> 00:16:56,577 I could have. I could have. 462 00:16:56,577 --> 00:16:59,680 I could have. But you didn't. 463 00:16:59,680 --> 00:17:03,083 Let them know how much in debt you are over this. 464 00:17:03,083 --> 00:17:05,052 A hundred and ninety thousand up front. 465 00:17:05,052 --> 00:17:06,620 Hundred ninety thousand? 466 00:17:06,620 --> 00:17:07,888 And how much are we losing a month? 467 00:17:07,888 --> 00:17:09,690 About four grand. 468 00:17:09,690 --> 00:17:11,792 So how many more months can we go on like this? 469 00:17:11,792 --> 00:17:13,961 Probably about 18, but that would be me 470 00:17:13,961 --> 00:17:16,864 personally exposing myself. 471 00:17:16,864 --> 00:17:19,233 I didn't expect it to be this bad. 472 00:17:19,233 --> 00:17:21,568 I mean, this is my only source of income 473 00:17:21,568 --> 00:17:23,504 so if Throwbacks closed, then, 474 00:17:23,504 --> 00:17:26,507 I don't know, I would be in a tough spot. 475 00:17:26,507 --> 00:17:28,742 This is gonna end at some point if we don't turn it around. 476 00:17:28,742 --> 00:17:30,778 Do you agree with me that you have to act differently 477 00:17:30,778 --> 00:17:32,613 to make this place successful? 478 00:17:32,613 --> 00:17:35,215 Absolutely. Like we have been building. 479 00:17:35,215 --> 00:17:36,984 We have been improving. 480 00:17:36,984 --> 00:17:39,119 I just can't do it in one--in one fell swoop. 481 00:17:39,119 --> 00:17:41,755 I just don't buy it. 482 00:17:41,755 --> 00:17:43,290 'Cause I've been in your position. 483 00:17:43,290 --> 00:17:45,659 When I started my first bar, I had no money. 484 00:17:45,659 --> 00:17:47,928 And I bought a piece of garbage bar, 485 00:17:47,928 --> 00:17:49,630 and I was fixing pipes myself. 486 00:17:49,630 --> 00:17:52,533 But I never would expose my customers to filth. 487 00:17:52,533 --> 00:17:54,101 So I disagree with you. 488 00:17:54,101 --> 00:17:55,803 You have a team of five people 489 00:17:55,803 --> 00:17:57,704 standing next to you that you're not using 490 00:17:57,704 --> 00:17:59,573 effectively to make the business better, 491 00:17:59,573 --> 00:18:01,175 and you're coming up with more excuses. 492 00:18:01,175 --> 00:18:02,876 - But I've been here. - Got it. 493 00:18:02,876 --> 00:18:04,778 And I didn't make those excuses. 494 00:18:04,778 --> 00:18:06,680 I fixed mine. And look at me, 495 00:18:06,680 --> 00:18:08,248 I stand here now a millionaire 496 00:18:08,248 --> 00:18:10,851 because I chose to fix mine. 497 00:18:10,851 --> 00:18:12,019 You with me? 498 00:18:12,019 --> 00:18:14,021 If I chose to do what he did, 499 00:18:14,021 --> 00:18:16,657 I wouldn't be standing here today. 500 00:18:16,657 --> 00:18:18,659 So, Robbie, it's on you. 501 00:18:18,659 --> 00:18:20,661 And I need you to look at me and be honest with me 502 00:18:20,661 --> 00:18:22,196 and tell me straight out, 503 00:18:22,196 --> 00:18:24,765 "This bar is failing because of me." Say it. 504 00:18:27,668 --> 00:18:29,336 This bar is failing because of who? 505 00:18:29,336 --> 00:18:31,038 Who makes the decision? 506 00:18:31,038 --> 00:18:32,706 Why is this bar failing? 507 00:18:35,909 --> 00:18:37,277 I know this isn't easy for you 508 00:18:37,277 --> 00:18:38,779 but I need you to own the failure. 509 00:18:42,668 --> 00:18:44,069 Tell me straight out, 510 00:18:44,069 --> 00:18:46,605 "This bar is failing because of me." Say it. 511 00:18:46,605 --> 00:18:48,607 Own the failure. 512 00:18:48,607 --> 00:18:50,909 - Right. - Why is this bar failing? 513 00:18:52,177 --> 00:18:53,846 Because of me. 514 00:18:53,846 --> 00:18:55,047 Bingo. 515 00:18:55,047 --> 00:18:56,782 So if I change you, 516 00:18:56,782 --> 00:18:59,184 I can change the course of this bar. 517 00:18:59,184 --> 00:19:01,053 The only thing I would wanna say to you, 518 00:19:01,053 --> 00:19:02,955 like I may be doing the wrong things, 519 00:19:02,955 --> 00:19:04,356 I'm prioritizing the wrong things, 520 00:19:04,356 --> 00:19:06,158 but I promise you, 521 00:19:06,158 --> 00:19:08,394 whatever you ask of me, I'll do it. 522 00:19:08,394 --> 00:19:10,662 I just--I just want you to know that it's not 523 00:19:10,662 --> 00:19:12,131 because I'm an apathetic owner, so... 524 00:19:12,131 --> 00:19:13,699 You know, when I look in your eyes, 525 00:19:13,699 --> 00:19:14,933 I believe every word you just said. 526 00:19:14,933 --> 00:19:16,402 So are you ready to go to work? 527 00:19:16,402 --> 00:19:17,936 - Absolutely. - Let's dive in and do this. 528 00:19:17,936 --> 00:19:19,204 Let me bring my experts in. 529 00:19:19,204 --> 00:19:21,874 Two dear, dear friends of mine. 530 00:19:21,874 --> 00:19:24,009 Vic Vegas and I had been working together about eight years. 531 00:19:24,009 --> 00:19:26,345 We've rescued I can't even count how many bars together. 532 00:19:26,345 --> 00:19:28,280 Nick Ortega, my mixologist. 533 00:19:28,280 --> 00:19:30,249 One of the favorite in the country. 534 00:19:30,249 --> 00:19:32,184 So, Tim, you wanna be manager of this place, right? 535 00:19:32,184 --> 00:19:33,852 - Yes, sir. - So right now 536 00:19:33,852 --> 00:19:35,854 we don't have a cook in the kitchen. 537 00:19:35,854 --> 00:19:37,856 So would you be cook today and tomorrow? 538 00:19:37,856 --> 00:19:40,159 - If I need to, yeah. - 'Cause we can train you 539 00:19:40,159 --> 00:19:41,927 in that, make you competent. 540 00:19:41,927 --> 00:19:43,395 And that's putting you one step closer 541 00:19:43,395 --> 00:19:45,063 to being a manager. Makes sense? 542 00:19:45,063 --> 00:19:46,799 - Yes, sir. - Okay. Let's go to work, guys. 543 00:19:46,799 --> 00:19:48,834 - Got you. - We got this. 544 00:19:48,834 --> 00:19:50,969 [upbeat music] 545 00:19:55,240 --> 00:19:57,342 What's happening, everyone? 546 00:19:57,342 --> 00:19:59,445 - all: Hey. - So some of the things I saw 547 00:19:59,445 --> 00:20:01,413 last night was the inconsistencies 548 00:20:01,413 --> 00:20:02,681 in some of the pours. 549 00:20:02,681 --> 00:20:03,816 So we have to make sure 550 00:20:03,816 --> 00:20:05,350 that we're pouring appropriately 551 00:20:05,350 --> 00:20:06,418 every single time. 552 00:20:06,418 --> 00:20:08,086 And that being said, 553 00:20:08,086 --> 00:20:09,822 one and a half ounce, it's a five count. 554 00:20:09,822 --> 00:20:12,157 One, two, three, four, five. 555 00:20:12,157 --> 00:20:14,092 So that's something that we will work on 556 00:20:14,092 --> 00:20:15,994 from now through the stress test. 557 00:20:15,994 --> 00:20:18,096 So, Robbie, you sell a lot of Irish whisky. 558 00:20:18,096 --> 00:20:21,266 So this is gonna be a riff on an Irish whisky sour. 559 00:20:21,266 --> 00:20:23,335 Irish whisky, one and a half ounce. 560 00:20:23,335 --> 00:20:26,138 Half ounce of lemon juice. 561 00:20:26,138 --> 00:20:28,073 So rather than doing egg whites, 562 00:20:28,073 --> 00:20:31,043 we're gonna do a half ounce of Aquafaba protein liquid. 563 00:20:31,043 --> 00:20:33,779 A half ounce of blood orange simple syrup. 564 00:20:35,481 --> 00:20:36,815 And shake. 565 00:20:36,815 --> 00:20:38,283 [bottle rattles] 566 00:20:41,453 --> 00:20:44,256 And this is our final product. 567 00:20:44,256 --> 00:20:47,392 Amanda, let's start with you and see what your thoughts are. 568 00:20:49,027 --> 00:20:51,196 - Oh. - Oh. We got an oh. 569 00:20:51,196 --> 00:20:52,464 It's tart but like 570 00:20:52,464 --> 00:20:53,765 it's also like not sweet. 571 00:20:53,765 --> 00:20:55,033 That's really good. 572 00:20:55,033 --> 00:20:56,902 I think it's very refreshing. 573 00:20:56,902 --> 00:20:58,871 And we do get a lot of crowd on the weekends 574 00:20:58,871 --> 00:21:00,372 that are day drinking, 575 00:21:00,372 --> 00:21:02,741 so I feel like it'd be something new to try 576 00:21:02,741 --> 00:21:04,843 and may bring in new customers. 577 00:21:04,843 --> 00:21:06,245 Let's be consistent. That's what we'll work on. 578 00:21:06,245 --> 00:21:07,379 And let's knock this out. 579 00:21:07,379 --> 00:21:08,947 - Hell yeah. - Yeah? 580 00:21:08,947 --> 00:21:11,783 Good luck to you guys, all right? 581 00:21:11,783 --> 00:21:14,820 So moving forward, you need more handheld food. 582 00:21:14,820 --> 00:21:15,854 Yeah. 583 00:21:15,854 --> 00:21:17,022 Something that someone 584 00:21:17,022 --> 00:21:18,790 can drink with, play a game, 585 00:21:18,790 --> 00:21:21,793 eat, take a bite of, put down, cut up, share. 586 00:21:21,793 --> 00:21:23,161 That's where we're going. 587 00:21:23,161 --> 00:21:25,197 The flavors of a pizza is amazing, 588 00:21:25,197 --> 00:21:27,099 but you gotta do it the right way 589 00:21:27,099 --> 00:21:28,867 and you gotta make it yours. 590 00:21:28,867 --> 00:21:30,936 So we've come up with a few things for you. 591 00:21:30,936 --> 00:21:34,139 We are gonna do pizza rolls. 592 00:21:34,139 --> 00:21:35,841 We're gonna do it three different ways. 593 00:21:35,841 --> 00:21:38,010 We're still gonna use your fresh dough. 594 00:21:38,010 --> 00:21:39,845 A little pizza sauce. 595 00:21:39,845 --> 00:21:42,247 One with mushrooms, one with meatballs, 596 00:21:42,247 --> 00:21:43,549 one with pepperoni. 597 00:21:43,549 --> 00:21:45,317 Mozzarella. 598 00:21:45,317 --> 00:21:47,052 Give it a little roll. 599 00:21:47,052 --> 00:21:48,520 Roll, roll, roll. 600 00:21:48,520 --> 00:21:50,455 Take a little bit of garlic butter. 601 00:21:50,455 --> 00:21:54,560 Then take your knife and do a couple slits. 602 00:21:54,560 --> 00:21:57,729 Five hundred and fifty degrees for eight minutes. 603 00:22:00,299 --> 00:22:02,568 It's great. I love that it's nice and light. 604 00:22:02,568 --> 00:22:04,469 I think now we're headed in the right direction 605 00:22:04,469 --> 00:22:06,471 if you guys can just hold the wheel. 606 00:22:06,471 --> 00:22:08,407 - Thanks. - Thanks again so much. 607 00:22:10,542 --> 00:22:13,412 [dramatic music] 608 00:22:13,412 --> 00:22:14,580 Robbie, you wanna pull everybody together? 609 00:22:14,580 --> 00:22:16,081 Let's just talk real quickly. 610 00:22:16,081 --> 00:22:17,916 I expect things in the kitchen tonight 611 00:22:17,916 --> 00:22:19,952 to go as good as it can. 612 00:22:19,952 --> 00:22:21,420 That's it. We're gonna get our butts kicked 613 00:22:21,420 --> 00:22:23,288 but we're gonna do it as well as we can, 614 00:22:23,288 --> 00:22:26,959 as fast as we can, and as consistent as we can. 615 00:22:26,959 --> 00:22:28,894 So, tonight, we're gonna do our stress test. 616 00:22:28,894 --> 00:22:30,295 I'm not trying to kill you. 617 00:22:30,295 --> 00:22:32,230 I'm gonna bring in 28 people. 618 00:22:32,230 --> 00:22:34,433 Serve those people as quickly as you can 619 00:22:34,433 --> 00:22:36,034 and as accurately as you can. 620 00:22:36,034 --> 00:22:37,569 - You with me, Robbie? - Yeah. 621 00:22:37,569 --> 00:22:39,605 You know, when I used to own my sports bars 622 00:22:39,605 --> 00:22:42,207 and the bars would close at 2:00 in the morning, 623 00:22:42,207 --> 00:22:44,042 I would sit here till 5:00 in the morning 624 00:22:44,042 --> 00:22:45,844 playing all of these games. 625 00:22:45,844 --> 00:22:48,113 So do all of you have a favorite game, each of you? 626 00:22:48,113 --> 00:22:49,581 - Yeah. - Good. 627 00:22:49,581 --> 00:22:51,283 'Cause I have an idea tonight that'll turn this 628 00:22:51,283 --> 00:22:52,351 into somewhat of a game. 629 00:22:52,351 --> 00:22:54,086 I'm gonna have a screen 630 00:22:54,086 --> 00:22:57,389 that has five Throwback logos on it. 631 00:22:57,389 --> 00:22:59,625 Those are the five lives of your game. 632 00:22:59,625 --> 00:23:01,026 - Oh, Lord. - Nice. 633 00:23:01,026 --> 00:23:02,594 [laughs] 634 00:23:02,594 --> 00:23:05,030 Every time we make a mistake, we lose a life. 635 00:23:05,030 --> 00:23:07,265 I want you to serve all 28 people 636 00:23:07,265 --> 00:23:08,934 before we run out of lives. 637 00:23:08,934 --> 00:23:09,968 You with me, guys? 638 00:23:09,968 --> 00:23:11,303 - Yes. - Yeah. 639 00:23:11,303 --> 00:23:12,938 What are you looking for tonight? 640 00:23:12,938 --> 00:23:14,206 What's the most important thing to you, Nick? 641 00:23:14,206 --> 00:23:16,041 I'm looking for consistency. 642 00:23:16,041 --> 00:23:18,577 I can tell they care, but I really wanna see them 643 00:23:18,577 --> 00:23:20,912 own the drink recipes and knock them out 644 00:23:20,912 --> 00:23:22,414 to the best of their ability. 645 00:23:22,414 --> 00:23:24,950 Let's go at this with a smile on our faces 646 00:23:24,950 --> 00:23:26,318 and do the best we can, okay? 647 00:23:26,318 --> 00:23:29,021 - Yeah. - Let's go do it. 648 00:23:29,021 --> 00:23:30,455 I'm stressed. [chuckles] 649 00:23:30,455 --> 00:23:32,124 You know, this is a situation. 650 00:23:32,124 --> 00:23:34,226 I'm like I'm the owner. But I'm confident in the staff. 651 00:23:34,226 --> 00:23:36,395 I think that they, they will handle it okay. 652 00:23:36,395 --> 00:23:38,296 [cheers and applause] 653 00:23:38,296 --> 00:23:41,133 Welcome to Throwbacks. Thank you guys so much. 654 00:23:41,133 --> 00:23:43,268 Come on in. 655 00:23:43,268 --> 00:23:45,003 - Hey, all, welcome in. - How you guys doing? 656 00:23:45,003 --> 00:23:47,506 Take a seat. We got some menus for you guys. 657 00:23:47,506 --> 00:23:49,941 As you can see, tonight, we, we, we have three cocktails 658 00:23:49,941 --> 00:23:52,010 on the menu that we're--that we're trying for the first time. 659 00:23:52,010 --> 00:23:53,311 I'll, I'll do a Risky Sour. 660 00:23:53,311 --> 00:23:54,579 - Risky Sour. That looks good. - Yeah. 661 00:23:54,579 --> 00:23:55,947 I'll go for the watermelon. 662 00:23:55,947 --> 00:23:57,549 Two watermelons, one old fashion. 663 00:23:57,549 --> 00:24:02,120 Can you start a appetizer platter and two corn nuggets? 664 00:24:02,120 --> 00:24:03,555 Looks lovely. I wish you could have made them 665 00:24:03,555 --> 00:24:05,691 two at the same time. So multitasking, right? 666 00:24:05,691 --> 00:24:07,225 Don't they have a printer back here? 667 00:24:07,225 --> 00:24:08,460 No printer, Jon. 668 00:24:08,460 --> 00:24:10,228 So how many tickets have you had? 669 00:24:10,228 --> 00:24:11,997 None. They--she told me before--I asked her to tell me 670 00:24:11,997 --> 00:24:13,065 - before she gonna need them-- - No. We get verbal. 671 00:24:13,065 --> 00:24:14,599 --so I can get started. 672 00:24:14,599 --> 00:24:16,601 So one thing I'm seeing is we have no system 673 00:24:16,601 --> 00:24:18,236 - to order food in the kitchen. - Yeah. Absolutely. 674 00:24:18,236 --> 00:24:20,706 I have the, the printer during COVID. 675 00:24:20,706 --> 00:24:23,341 I just couldn't get anyone out to install them. 676 00:24:23,341 --> 00:24:27,646 Boy, you are--you are really accepting failure. 677 00:24:27,646 --> 00:24:29,614 We're using two different mixing glasses. 678 00:24:29,614 --> 00:24:31,183 Ooh, girl, you're killing me. 679 00:24:31,183 --> 00:24:32,517 Now, we just gotta taste them. 680 00:24:34,686 --> 00:24:35,954 You can't serve it. 681 00:24:35,954 --> 00:24:37,456 Those are heavy for sure. 682 00:24:37,456 --> 00:24:38,724 Well, I think I get it right and then I'm not sure. 683 00:24:38,724 --> 00:24:41,493 Hey, Jon, too strong, not balanced. 684 00:24:41,493 --> 00:24:43,028 Here we go. That's one life. 685 00:24:43,028 --> 00:24:44,596 Guys, every time they make a mistake, 686 00:24:44,596 --> 00:24:46,465 we lose a life, just like in a video game. 687 00:24:46,465 --> 00:24:49,568 We just lost one life. There's a failure up here. 688 00:24:49,568 --> 00:24:52,104 If we run out of lives before you get your drink, 689 00:24:52,104 --> 00:24:54,039 you're SOL, buddy. 690 00:24:54,039 --> 00:24:55,207 - You know what I'm saying? - Sure. 691 00:24:55,207 --> 00:24:56,408 Well, we just opened. 692 00:24:56,408 --> 00:24:58,009 We lost our first life already. 693 00:24:58,009 --> 00:24:59,377 I'm really worried. These bartenders 694 00:24:59,377 --> 00:25:01,012 have no clue what they're doing. 695 00:25:01,012 --> 00:25:03,482 It's like they've never done it before. 696 00:25:03,482 --> 00:25:05,217 Keep going. A little faster. 697 00:25:05,217 --> 00:25:07,385 Where's your model? 698 00:25:07,385 --> 00:25:09,020 [bleep] up. 699 00:25:09,020 --> 00:25:10,522 They don't know how to tend a bar [indistinct] 700 00:25:10,522 --> 00:25:12,023 Their memories are good as far as the recipe goes, 701 00:25:12,023 --> 00:25:13,425 but they're not able to multitask 702 00:25:13,425 --> 00:25:14,993 and do multiple cocktails, especially when-- 703 00:25:14,993 --> 00:25:16,561 I'm not even sure what she's trying to do 704 00:25:16,561 --> 00:25:18,130 to salvage this right now. 705 00:25:18,130 --> 00:25:19,531 Remember, those are going into mason jars. 706 00:25:19,531 --> 00:25:21,600 - What's going on? - So this cocktail 707 00:25:21,600 --> 00:25:23,201 lives in a mason jar. 708 00:25:23,201 --> 00:25:25,070 She's making it in two mixing glasses right now. 709 00:25:25,070 --> 00:25:26,671 But you can't bottle it from here to there. 710 00:25:26,671 --> 00:25:28,273 This has been--you agree it's too long. 711 00:25:28,273 --> 00:25:30,008 - Yeah. - One more. 712 00:25:30,008 --> 00:25:31,576 We're down to three. Come on, guys. 713 00:25:31,576 --> 00:25:33,145 Let's be careful. 714 00:25:33,145 --> 00:25:35,080 Yeah. So this is one order, 715 00:25:35,080 --> 00:25:37,349 14, and this is 13, a different order. 716 00:25:37,349 --> 00:25:39,618 So this--since Christine's not here, do you wanna help me? 717 00:25:39,618 --> 00:25:42,220 Yeah. I'll make the pizza. 718 00:25:42,220 --> 00:25:44,456 You got this. Come on, Carly. 719 00:25:44,456 --> 00:25:46,291 There we go. 720 00:25:46,291 --> 00:25:47,692 They came from the same can, right? 721 00:25:47,692 --> 00:25:49,528 Yeah. 722 00:25:49,528 --> 00:25:51,596 That's lovely. This one's good and this one isn't. 723 00:25:51,596 --> 00:25:53,465 Look, you can see the discoloration. 724 00:25:53,465 --> 00:25:55,700 - You can see the difference. - This one's gotta be dunked. 725 00:25:55,700 --> 00:25:57,602 - Sorry. - Another life, please. 726 00:25:57,602 --> 00:25:59,304 We're down to two. Come on, guys. 727 00:25:59,304 --> 00:26:01,740 - We can do better than this. - Wow. 728 00:26:01,740 --> 00:26:03,241 Can I just grab one of the two menus off you? 729 00:26:03,241 --> 00:26:04,476 Oh, yeah, yeah, yeah. 730 00:26:04,476 --> 00:26:06,111 How long does it take you to do that? 731 00:26:06,111 --> 00:26:07,646 Usually like five minutes or so, but it's kind of... 732 00:26:07,646 --> 00:26:09,347 - But you're not out there. - I know. And it's... 733 00:26:09,347 --> 00:26:10,749 So now you're behind when you go out there? 734 00:26:10,749 --> 00:26:12,384 - I am. - Robbie doesn't have a clue 735 00:26:12,384 --> 00:26:14,085 - how to run this place. - No, he doesn't. 736 00:26:14,085 --> 00:26:16,421 Unbelievable. 737 00:26:16,421 --> 00:26:18,123 Robbie, can you come over for a minute? 738 00:26:18,123 --> 00:26:19,724 Sure. 739 00:26:19,724 --> 00:26:21,560 She's been making this pizza for almost five minutes and a half. 740 00:26:21,560 --> 00:26:24,529 If you pull her off the floor to bring her back here, 741 00:26:24,529 --> 00:26:27,566 she's always gonna get hot and she's always gonna fall behind. 742 00:26:27,566 --> 00:26:29,434 How do we run like this? 743 00:26:29,434 --> 00:26:32,304 I mean, you can't deal with 28 people here. 744 00:26:32,304 --> 00:26:33,839 How do you get through a Friday night? 745 00:26:33,839 --> 00:26:36,341 It's usually more streamlined than this. 746 00:26:36,341 --> 00:26:38,810 I don't understand what you mean by streamlined. 747 00:26:38,810 --> 00:26:41,079 This is another freaking life here 748 00:26:41,079 --> 00:26:42,581 [indistinct] 749 00:26:42,581 --> 00:26:45,417 I hate to say it. One more life is gone. 750 00:26:45,417 --> 00:26:47,285 We're down to one life. 751 00:26:47,285 --> 00:26:49,521 Next mistake, we shut it down and it's over. 752 00:26:54,869 --> 00:26:56,104 I hate to say it. 753 00:26:56,104 --> 00:26:58,072 We're down-- one more life is gone. 754 00:26:58,072 --> 00:27:00,742 We're down to one more life. 755 00:27:00,742 --> 00:27:02,643 Next mistake, we shut it down and it's over. 756 00:27:04,645 --> 00:27:07,782 Well, we lost two lives in a matter of about ten minutes. 757 00:27:07,782 --> 00:27:09,617 We're down to our last life. 758 00:27:09,617 --> 00:27:13,287 Bartenders are terribly behind and Robbie, 759 00:27:13,287 --> 00:27:15,790 no clue. 760 00:27:15,790 --> 00:27:17,225 Where's that pizza? 761 00:27:17,225 --> 00:27:19,026 So, Jon, the pizza finally made it in the oven 762 00:27:19,026 --> 00:27:20,728 but there are a few pizzas behind it. 763 00:27:20,728 --> 00:27:22,864 The whole ceremony here that's really taken long 764 00:27:22,864 --> 00:27:24,732 is the appetizer platters. 765 00:27:24,732 --> 00:27:27,368 So there's no logic to the food and food preparation 766 00:27:27,368 --> 00:27:28,936 - or any of this. - Oh, God, no. 767 00:27:28,936 --> 00:27:30,738 Robbie, look what's going on back here. 768 00:27:30,738 --> 00:27:33,808 She's ready to cry because we're setting her up to fail, 769 00:27:33,808 --> 00:27:35,343 Robbie, correct? 770 00:27:35,343 --> 00:27:37,412 She's coming back here. She can't possibly succeed. 771 00:27:37,412 --> 00:27:39,714 And that's happening at every inch of this place. 772 00:27:39,714 --> 00:27:42,316 At the bar too. So don't feel bad, it's not you. 773 00:27:42,316 --> 00:27:43,885 - Let's fix it, okay? - Okay. 774 00:27:49,123 --> 00:27:50,324 - Never-- - Never-- 775 00:27:50,324 --> 00:27:51,826 - --glass - --never glass. 776 00:27:51,826 --> 00:27:53,661 - --in the well ever. - Heard. 777 00:27:53,661 --> 00:27:55,096 - What's that? - We had ice in here, right? 778 00:27:55,096 --> 00:27:56,431 And we should have used the strainer. 779 00:27:56,431 --> 00:27:59,901 And we also started to use glass as a ice scoop. 780 00:27:59,901 --> 00:28:03,237 Okay. Last life, gone. Game over. 781 00:28:03,237 --> 00:28:04,705 Robbie! 782 00:28:05,840 --> 00:28:07,375 We ran out of lives quickly. 783 00:28:07,375 --> 00:28:09,243 And almost nobody here is served. 784 00:28:09,243 --> 00:28:10,978 We have no systems to get food orders 785 00:28:10,978 --> 00:28:12,447 in the kitchen or food out. 786 00:28:12,447 --> 00:28:14,315 No systems to get drinks here or drinks out. 787 00:28:14,315 --> 00:28:17,084 Nobody has any of the tools they need to succeed, 788 00:28:17,084 --> 00:28:19,320 and it's none of your employees' fault. 789 00:28:19,320 --> 00:28:20,721 It's your fault. 790 00:28:20,721 --> 00:28:22,890 That's not serving a community. 791 00:28:22,890 --> 00:28:24,826 That's not serving our customers. 792 00:28:24,826 --> 00:28:26,694 This is the epitome of failure. 793 00:28:26,694 --> 00:28:29,030 I would apologize to them 'cause we're closed. 794 00:28:29,030 --> 00:28:31,232 I'm gonna to work training your staff. 795 00:28:31,232 --> 00:28:33,134 You go to work apologizing to them. 796 00:28:35,002 --> 00:28:36,404 I'm sorry, guys. 797 00:28:36,404 --> 00:28:38,239 We're, we're figuring out what's wrong now. 798 00:28:38,239 --> 00:28:40,074 We'll make it right, okay? I promise. 799 00:28:40,074 --> 00:28:41,375 [applause] 800 00:28:41,375 --> 00:28:43,144 I feel very overwhelmed and stressed. 801 00:28:43,144 --> 00:28:46,380 Even now, I know it's like not my fault, but it's my fault. 802 00:28:46,380 --> 00:28:49,917 Like it's just--it's just a lot. 803 00:28:49,917 --> 00:28:52,119 [dramatic music] 804 00:28:52,119 --> 00:28:53,254 It's a tough one, guys. 805 00:28:53,254 --> 00:28:55,456 The low of all lows for us. 806 00:28:55,456 --> 00:28:57,325 Robbie doesn't have a freaking clue. 807 00:28:57,325 --> 00:28:59,126 He doesn't even know what's wrong, nonetheless 808 00:28:59,126 --> 00:29:00,728 have any capacity to fix it. 809 00:29:00,728 --> 00:29:03,798 But here's the toughest part. 810 00:29:03,798 --> 00:29:05,333 Here's us. 811 00:29:05,333 --> 00:29:08,202 Every one of those orange dots is a competitive bar. 812 00:29:08,202 --> 00:29:09,770 - Look at that. - Jeez. 813 00:29:09,770 --> 00:29:11,839 - Wow. - I had never seen 814 00:29:11,839 --> 00:29:13,274 a more competitive environment 815 00:29:13,274 --> 00:29:15,142 than this, ever. 816 00:29:15,142 --> 00:29:17,378 So I see why Robbie can't do an Irish bar 817 00:29:17,378 --> 00:29:19,780 'cause four of these are Irish bars. 818 00:29:19,780 --> 00:29:21,249 So he said, "I'm gonna try something unique. 819 00:29:21,249 --> 00:29:22,884 I'm gonna put these games in here and let people 820 00:29:22,884 --> 00:29:25,052 play for free." Well, it is a unique idea 821 00:29:25,052 --> 00:29:27,121 and there could be a concept around it, 822 00:29:27,121 --> 00:29:29,824 if the guy could serve some decent food and serve drinks. 823 00:29:29,824 --> 00:29:33,060 So I'm gonna try to work out some type of a concept 824 00:29:33,060 --> 00:29:36,330 that keeps some of these games and keeps that feature. 825 00:29:36,330 --> 00:29:39,367 And then we gotta come up with a food item 826 00:29:39,367 --> 00:29:42,336 that's really simple that is competitively unique. 827 00:29:42,336 --> 00:29:44,071 Something that prep, they could just throw in 828 00:29:44,071 --> 00:29:45,840 that's like next level though. 829 00:29:45,840 --> 00:29:47,775 Yeah. That's our challenge. Same thing behind the bar. 830 00:29:47,775 --> 00:29:50,545 How do we make it simple but yet unique-- 831 00:29:50,545 --> 00:29:51,546 - Okay. - --so that they stand 832 00:29:51,546 --> 00:29:53,147 on their own? 833 00:29:53,147 --> 00:29:54,849 So we really gotta put our thinking caps on. 834 00:29:54,849 --> 00:29:56,250 I mean, this is not an easy one. 835 00:29:56,250 --> 00:29:57,552 I'll buy the coffee. 836 00:29:57,552 --> 00:29:59,287 Let's go. 837 00:30:01,088 --> 00:30:03,558 [dramatic music] 838 00:30:03,558 --> 00:30:05,893 Let's go ahead and jump in to the first cocktail 839 00:30:05,893 --> 00:30:08,229 of the day, the Capri Spritz. 840 00:30:08,229 --> 00:30:10,364 The idea with this drink solution is that we can have 841 00:30:10,364 --> 00:30:15,002 Instagrammable drinks that make your space special, unique. 842 00:30:15,002 --> 00:30:17,038 I mean, if you see this thing walking by 843 00:30:17,038 --> 00:30:18,973 in a bar, you're gonna want one of these. 844 00:30:18,973 --> 00:30:22,209 One ounce vodka, three quarters ounce Purcell, 845 00:30:22,209 --> 00:30:25,313 two ounces lemonade, ice. 846 00:30:26,547 --> 00:30:28,015 Shake. 847 00:30:28,015 --> 00:30:30,151 We're gonna pour direct. 848 00:30:30,151 --> 00:30:34,455 We're gonna add blueberries, topped with soda, 849 00:30:34,455 --> 00:30:37,959 and last but not least, an LED light. 850 00:30:37,959 --> 00:30:39,226 - What? - [chuckling] 851 00:30:39,226 --> 00:30:40,828 It's a party. 852 00:30:40,828 --> 00:30:43,264 Capri Spritz, ladies and gentlemen. 853 00:30:43,264 --> 00:30:44,966 It's an eye-grabber, for sure. 854 00:30:44,966 --> 00:30:46,934 It's also easy to make. 855 00:30:46,934 --> 00:30:48,869 Talk to me, Robbie. 856 00:30:48,869 --> 00:30:50,271 - Easy drinking? - Sessionable is my word. 857 00:30:50,271 --> 00:30:53,941 Sessionable, right? Christine, come on back. 858 00:30:53,941 --> 00:30:55,509 The staff, they are ready to try it. 859 00:30:55,509 --> 00:30:57,345 A little light. A quarter ounce more. 860 00:30:57,345 --> 00:30:59,947 But there is a lot more excitement and more enthusiasm. 861 00:30:59,947 --> 00:31:01,482 Perfect. 862 00:31:01,482 --> 00:31:03,417 I think they're more focused in now on the bigger task ahead. 863 00:31:05,186 --> 00:31:06,921 - It's great. - [laughter] 864 00:31:06,921 --> 00:31:08,923 All righty, guys. Great job. 865 00:31:10,257 --> 00:31:13,127 [upbeat music] 866 00:31:17,431 --> 00:31:19,200 After last night's stress test, 867 00:31:19,200 --> 00:31:22,136 I saw Robbie has an excuse for everything. 868 00:31:22,136 --> 00:31:24,105 He needs to hold himself accountable. 869 00:31:24,105 --> 00:31:26,273 And if he does that, he can succeed. 870 00:31:26,273 --> 00:31:28,943 I think I'm building you a heck of a bar. 871 00:31:28,943 --> 00:31:31,379 But I gotta ask you, what do you think about last night? 872 00:31:31,379 --> 00:31:32,880 You, you said something the other day 873 00:31:32,880 --> 00:31:34,315 that, that resonated with me. 874 00:31:34,315 --> 00:31:35,650 I think you said like, "You, you start 875 00:31:35,650 --> 00:31:38,085 from the--from the front and work backwards." 876 00:31:38,085 --> 00:31:40,187 And I started from the back and worked forwards. 877 00:31:40,187 --> 00:31:41,656 - Yeah. - While you're doing that, 878 00:31:41,656 --> 00:31:43,457 I'm figuring out ways to make sure 879 00:31:43,457 --> 00:31:45,092 that all the work that you're putting in 880 00:31:45,092 --> 00:31:47,228 is going to matter because I'm gonna-- 881 00:31:47,228 --> 00:31:49,330 I'm putting in work in how I'm gonna operate 882 00:31:49,330 --> 00:31:51,098 that kitchen, how I'm gonna operate 883 00:31:51,098 --> 00:31:53,401 with my staff, and the standards we're gonna set for ourselves. 884 00:31:53,401 --> 00:31:56,337 I gotta tell you, it's incredibly pleasing to me 885 00:31:56,337 --> 00:31:58,005 - to hear that. - Yeah. 886 00:31:58,005 --> 00:31:59,573 But it's been a, a mental journey unlike any other. 887 00:31:59,573 --> 00:32:02,243 This was a real challenge. 888 00:32:02,243 --> 00:32:04,211 I push you hard 'cause there were things 889 00:32:04,211 --> 00:32:05,646 that I had to have you see. 890 00:32:05,646 --> 00:32:07,448 And there's something I wanna share with you. 891 00:32:07,448 --> 00:32:09,583 You always give yourself an excuse to get out 892 00:32:09,583 --> 00:32:11,552 of something. 893 00:32:11,552 --> 00:32:13,988 Don't do that to yourself. You're better than that. 894 00:32:13,988 --> 00:32:16,257 Hold yourself accountable for your own destiny 895 00:32:16,257 --> 00:32:18,159 and your own future. 896 00:32:18,159 --> 00:32:20,628 The only thing that causes success or failure 897 00:32:20,628 --> 00:32:23,931 at the end of the day is you. 898 00:32:23,931 --> 00:32:26,567 And if you hold yourself to that level of accountability 899 00:32:26,567 --> 00:32:29,103 with the things you just said to me, Robbie, 900 00:32:29,103 --> 00:32:31,305 this is gonna be a powerfully good experience for you. 901 00:32:31,305 --> 00:32:33,274 - Yeah. - Do you agree? 902 00:32:33,274 --> 00:32:36,610 Yeah. I also--I also think sometimes maybe trial by fire 903 00:32:36,610 --> 00:32:38,446 is necessary, you know? 904 00:32:38,446 --> 00:32:40,948 I had to kind of look at it and believe that [indistinct] 905 00:32:40,948 --> 00:32:43,451 is kicking my ass because, because he sees 906 00:32:43,451 --> 00:32:45,052 that there's better 907 00:32:45,052 --> 00:32:46,587 and that's what's frustrating him, you know? 908 00:32:46,587 --> 00:32:48,122 Absolutely correct, 'cause you're better than that. 909 00:32:48,122 --> 00:32:49,323 You're better than that bar that I saw. 910 00:32:49,323 --> 00:32:50,725 Yeah. 911 00:32:50,725 --> 00:32:52,193 What's the most powerful lesson you learned 912 00:32:52,193 --> 00:32:54,295 about yourself this week? 913 00:32:54,295 --> 00:32:55,663 I thought that being, being a nice guy 914 00:32:55,663 --> 00:32:57,264 meant that you were doing good things 915 00:32:57,264 --> 00:32:59,233 but that doesn't necessarily equate-- 916 00:32:59,233 --> 00:33:00,601 - Uh-hmm. - --you know? 917 00:33:00,601 --> 00:33:02,036 Just because you're a nice guy doesn't mean 918 00:33:02,036 --> 00:33:03,604 you're getting things done right. 919 00:33:03,604 --> 00:33:06,173 That's powerful. 920 00:33:06,173 --> 00:33:09,110 I challenged a lot of things that were very important to you 921 00:33:09,110 --> 00:33:11,245 and you stood there toe-to-toe with an open mind 922 00:33:11,245 --> 00:33:13,447 and an open heart and you listened, 923 00:33:13,447 --> 00:33:15,349 and look at all the reflective progress 924 00:33:15,349 --> 00:33:17,585 that you've made these past couple days. 925 00:33:17,585 --> 00:33:19,620 This is a powerful experience for you 926 00:33:19,620 --> 00:33:21,555 and a very rewarding one for me. 927 00:33:21,555 --> 00:33:24,492 - I'm proud of you, buddy. - I really--thank you as well. 928 00:33:24,492 --> 00:33:27,394 I have trucks driving all night long to get things done. 929 00:33:27,394 --> 00:33:29,597 I have signed companies working all night long. 930 00:33:29,597 --> 00:33:32,633 I'm doing everything I can to come through for you, 931 00:33:32,633 --> 00:33:34,301 and the words that you said to me today 932 00:33:34,301 --> 00:33:36,070 encouraged the hell out of me. 933 00:33:36,070 --> 00:33:37,371 - Thank you so much. - See you tomorrow. 934 00:33:37,371 --> 00:33:38,239 - I look forward-- - I'm going to work. 935 00:33:38,239 --> 00:33:39,707 Thank you. 936 00:33:39,707 --> 00:33:41,475 I've realized you, you can talk yourself 937 00:33:41,475 --> 00:33:43,410 into things at a-- at a small level 938 00:33:43,410 --> 00:33:45,312 and it's hard to accept things that maybe you shouldn't. 939 00:33:45,312 --> 00:33:47,248 I guess step one was accepting responsibility 940 00:33:47,248 --> 00:33:48,616 for that, you know? 941 00:33:48,616 --> 00:33:50,317 There's a sense of relief. 942 00:33:50,317 --> 00:33:51,685 And, you know, it really does feel 943 00:33:51,685 --> 00:33:53,487 like we've, we've turned a corner. 944 00:33:53,487 --> 00:33:56,490 I'm, I'm really excited for, for what's coming next now. 945 00:33:56,490 --> 00:33:59,460 [upbeat music] 946 00:34:08,302 --> 00:34:10,538 [crowd cheering] 947 00:34:10,538 --> 00:34:12,439 Hello, everybody. 948 00:34:17,344 --> 00:34:19,113 Was this a good week together? 949 00:34:19,113 --> 00:34:20,314 Yes. 950 00:34:20,314 --> 00:34:21,715 Was it working for you, Robbie? 951 00:34:21,715 --> 00:34:23,184 Absolutely. 952 00:34:23,184 --> 00:34:24,485 It started pretty rough between us-- 953 00:34:24,485 --> 00:34:25,686 - Yeah. - --but we have 954 00:34:25,686 --> 00:34:27,388 a good understanding now, don't we? 955 00:34:27,388 --> 00:34:29,223 We certainly do. 956 00:34:29,223 --> 00:34:33,194 I can't imagine rescuing a bar for a person or a community 957 00:34:33,194 --> 00:34:34,728 more deserving than this. 958 00:34:34,728 --> 00:34:36,430 - So... - [crowd cheering] 959 00:34:36,430 --> 00:34:38,299 I don't wanna make you guys stand out in the rain. 960 00:34:38,299 --> 00:34:40,634 - So are you ready? - Ready. 961 00:34:40,634 --> 00:34:42,636 One... 962 00:34:42,636 --> 00:34:45,472 two, three. 963 00:34:52,701 --> 00:34:53,869 Okay. You guys ready? 964 00:34:53,869 --> 00:34:54,870 both: Yeah. - Yeah. 965 00:34:54,870 --> 00:34:57,639 One, two, three. 966 00:34:57,639 --> 00:34:59,708 [crowd cheering] 967 00:35:03,078 --> 00:35:05,080 Oh, my God. Oh, he's up there. 968 00:35:05,080 --> 00:35:06,915 - He's up there. - There's a picture of Murph. 969 00:35:06,915 --> 00:35:10,753 It's Murph. Aw. 970 00:35:10,753 --> 00:35:12,388 Murphy, how did I do? 971 00:35:12,388 --> 00:35:14,757 - [crowd cheering] - Murphy's like, "Let me in." 972 00:35:14,757 --> 00:35:17,960 Murphy can't wait to go inside. 973 00:35:17,960 --> 00:35:20,129 Signs Now Brandon, by the way, 974 00:35:20,129 --> 00:35:22,698 worked all night long to get that sign done. 975 00:35:22,698 --> 00:35:24,166 A great local company. 976 00:35:24,166 --> 00:35:25,768 Robbie, you happy with the brand? 977 00:35:25,768 --> 00:35:27,102 It looks great. 978 00:35:27,102 --> 00:35:28,737 A little emotional at the moment. 979 00:35:28,737 --> 00:35:31,340 I wasn't expecting that at all. 980 00:35:31,340 --> 00:35:33,308 I want this to mean something to you every time 981 00:35:33,308 --> 00:35:35,244 you walk under the door. 982 00:35:35,244 --> 00:35:38,781 I'm hoping you have the pride in this bar now 983 00:35:38,781 --> 00:35:41,683 and the love you have for Murphy. 984 00:35:41,683 --> 00:35:42,751 - You ready to see it? - Yes. 985 00:35:42,751 --> 00:35:43,819 All right. Go ahead. 986 00:35:47,122 --> 00:35:50,225 Holy cow. No way. 987 00:35:50,225 --> 00:35:52,327 [laughs] 988 00:35:52,327 --> 00:35:54,196 Holy shit. 989 00:35:55,798 --> 00:35:59,368 - Oh, my God. - I love it. 990 00:35:59,368 --> 00:36:00,969 This is so good. 991 00:36:00,969 --> 00:36:02,771 The bar is [bleep] awesome. 992 00:36:02,771 --> 00:36:04,373 You know, there's no doubt about it. 993 00:36:04,373 --> 00:36:06,041 It's, uh--there's so much color, 994 00:36:06,041 --> 00:36:07,443 there's so much energy. 995 00:36:07,443 --> 00:36:09,278 And, I mean, it's, it's really gonna give 996 00:36:09,278 --> 00:36:13,215 the staff a, a great platform which to work off of. 997 00:36:13,215 --> 00:36:15,050 Can I look at the menu? 998 00:36:15,050 --> 00:36:18,120 - It's amazing. - What do you think? 999 00:36:18,120 --> 00:36:20,155 Incredible. 1000 00:36:20,155 --> 00:36:22,491 Just I'm blown away. Gotta tell you. 1001 00:36:22,491 --> 00:36:24,793 - My God. It's beautiful. - I don't have the words. 1002 00:36:24,793 --> 00:36:26,829 Well, let me show you one of my favorite things. 1003 00:36:26,829 --> 00:36:29,164 Come here. 1004 00:36:29,164 --> 00:36:31,934 Your first-ever double shot chair. 1005 00:36:31,934 --> 00:36:34,303 This bar is supposed to be fun now, isn't it? 1006 00:36:34,303 --> 00:36:36,872 So rather than the games being the center of the room, 1007 00:36:36,872 --> 00:36:38,440 - I created a game area-- - Yeah. 1008 00:36:38,440 --> 00:36:41,143 --and a bar area. It was too mixed up before. 1009 00:36:41,143 --> 00:36:43,145 And look at all these seats you got, Robbie. 1010 00:36:43,145 --> 00:36:45,214 There's so much to take in. 1011 00:36:45,214 --> 00:36:47,115 - You like it? - Yeah. 1012 00:36:47,115 --> 00:36:48,484 I got lot more to show you. Come over to the bar. 1013 00:36:48,484 --> 00:36:51,086 We have a total setup of the workstation. 1014 00:36:51,086 --> 00:36:54,156 New ice machine down there, came from Manitowoc. 1015 00:36:54,156 --> 00:36:55,924 Keep it clean, buddy. No more mold 1016 00:36:55,924 --> 00:36:57,493 - in that baby ever, right? - Yes. 1017 00:36:57,493 --> 00:37:00,262 This is a PathSpot. You wash your hands. 1018 00:37:00,262 --> 00:37:02,831 If you get a red light, you wash your hands again. 1019 00:37:02,831 --> 00:37:05,367 Air is also really important today. 1020 00:37:05,367 --> 00:37:08,203 Those are Bluezone systems from Middleby. 1021 00:37:08,203 --> 00:37:12,040 They scrub 99.9% bacteria 1022 00:37:12,040 --> 00:37:13,909 and viral matter out of the air. 1023 00:37:13,909 --> 00:37:17,279 In the kitchen, Middleby double-decker TurboChef oven. 1024 00:37:17,279 --> 00:37:18,814 You can cook five, six, 1025 00:37:18,814 --> 00:37:20,816 eight of those things at the same time. 1026 00:37:20,816 --> 00:37:24,019 I got you brand-new SkyTab POS systems. 1027 00:37:24,019 --> 00:37:27,122 And I got you handheld units. 1028 00:37:27,122 --> 00:37:28,524 I also got you Partender. 1029 00:37:28,524 --> 00:37:30,826 Partender is a liquor inventory system. 1030 00:37:30,826 --> 00:37:33,362 You can take inventory behind the bar in a matter of minutes. 1031 00:37:33,362 --> 00:37:35,264 And then I got Wave Media Systems to do 1032 00:37:35,264 --> 00:37:38,000 a complete overall on the audio-video system. 1033 00:37:38,000 --> 00:37:41,336 A nice video content just to communicate your concept. 1034 00:37:41,336 --> 00:37:46,909 And then Jim Chelius Art did that for me. 1035 00:37:46,909 --> 00:37:49,578 - Robbie, this is your bar. - It's all--it's all together. 1036 00:37:49,578 --> 00:37:51,280 So I left you in a good place, buddy. Now-- 1037 00:37:51,280 --> 00:37:52,281 - Yeah. - --it's up to you 1038 00:37:52,281 --> 00:37:53,482 to carry the ball. 1039 00:37:53,482 --> 00:37:54,950 We'll build from here, I promise. 1040 00:37:54,950 --> 00:37:55,918 - All right, guys. - Thank you, Jon. 1041 00:37:55,918 --> 00:37:57,085 Let's go to work. 1042 00:37:58,186 --> 00:38:01,290 [crowd cheering] 1043 00:38:01,290 --> 00:38:02,925 I'm really delighted to welcome you all 1044 00:38:02,925 --> 00:38:05,360 to the new Murphy's Arcade. 1045 00:38:05,360 --> 00:38:08,096 [cheers and applause] 1046 00:38:08,096 --> 00:38:10,299 Oh, my God. 1047 00:38:10,299 --> 00:38:12,434 Brand-new. Sit down. 1048 00:38:12,434 --> 00:38:15,037 - This is amazing. - There you are. 1049 00:38:16,872 --> 00:38:18,206 If you need anything, just let me know. 1050 00:38:18,206 --> 00:38:19,241 I'm right here. Thank you, sir. 1051 00:38:19,241 --> 00:38:20,609 I'll, I'll be back and forth. 1052 00:38:20,609 --> 00:38:22,010 The girls knocked out all of these drinks 1053 00:38:22,010 --> 00:38:23,445 - within five minutes. - [laughs] 1054 00:38:23,445 --> 00:38:25,247 They're multitasking. They're doing a really good job. 1055 00:38:25,247 --> 00:38:26,615 Yeah. The systems are working for them. 1056 00:38:26,615 --> 00:38:28,050 The systems are working. 1057 00:38:28,050 --> 00:38:29,518 Okay. 1058 00:38:29,518 --> 00:38:31,853 - How we doing, Tim? - Getting them out. 1059 00:38:31,853 --> 00:38:33,388 - Getting them out. - Look at all those, man. 1060 00:38:33,388 --> 00:38:34,957 Isn't this much better than the pizzas, Tim? 1061 00:38:34,957 --> 00:38:36,158 We can hold them. We can finish them off. 1062 00:38:36,158 --> 00:38:37,426 How long to finish up, Vic? 1063 00:38:37,426 --> 00:38:39,094 Oh, Jon, you got about three minutes 1064 00:38:39,094 --> 00:38:40,629 for the pre-prep, almost like the blanche. 1065 00:38:40,629 --> 00:38:41,997 Then you got like 30 seconds to crisp it up. 1066 00:38:41,997 --> 00:38:43,098 - That's it? - That's it, Jon. 1067 00:38:43,098 --> 00:38:44,967 - And it goes right out? - Yup. 1068 00:38:44,967 --> 00:38:46,602 Hold on. Does that look great or what? 1069 00:38:46,602 --> 00:38:48,570 - It looks great. - It looks delicious. 1070 00:38:48,570 --> 00:38:50,872 We're staying at what, six, eight-minute ticket times? 1071 00:38:50,872 --> 00:38:52,274 Yeah. Oh, yeah. Maybe less. 1072 00:38:52,274 --> 00:38:53,976 - Freaking perfect. - Yeah. 1073 00:38:53,976 --> 00:38:56,311 Slam dunk. This kitchen was a mess before. 1074 00:38:56,311 --> 00:38:58,013 There was filth all over the walls. 1075 00:38:58,013 --> 00:39:00,015 We couldn't get food out. There was no printer. 1076 00:39:00,015 --> 00:39:02,517 Now, we have this system of printer back there. 1077 00:39:02,517 --> 00:39:04,386 Our rolled pizza doesn't take up space. 1078 00:39:04,386 --> 00:39:07,022 We can pre-cook them and get them out in a matter of minutes. 1079 00:39:07,022 --> 00:39:09,091 System saved the day. 1080 00:39:09,091 --> 00:39:10,926 Timmy stepped up. 1081 00:39:10,926 --> 00:39:13,929 But with the systems, Timmy had a chance to be successful. 1082 00:39:15,497 --> 00:39:17,466 Carly, talk to me. How we doing? 1083 00:39:17,466 --> 00:39:18,934 Much better. 1084 00:39:18,934 --> 00:39:19,968 Think about how much faster you are 1085 00:39:19,968 --> 00:39:21,003 than you were the other night? 1086 00:39:21,003 --> 00:39:22,337 - Yeah. Yeah. - Right? 1087 00:39:22,337 --> 00:39:23,472 Are you feeling the stress come off you? 1088 00:39:23,472 --> 00:39:25,173 - Yeah. Definitely. - Yeah? 1089 00:39:25,173 --> 00:39:27,376 Two nights ago, these bartenders couldn't cut their way out 1090 00:39:27,376 --> 00:39:30,278 of a paper bag. They couldn't make one drink. 1091 00:39:30,278 --> 00:39:32,180 We shut down in complete failure. 1092 00:39:32,180 --> 00:39:35,917 Tonight, these bartenders have learned so much so quickly. 1093 00:39:35,917 --> 00:39:37,619 But the systems we put in place, 1094 00:39:37,619 --> 00:39:40,622 the separate workstation, the pre-mixed cocktails, 1095 00:39:40,622 --> 00:39:42,658 all of these things worked to their advantage. 1096 00:39:42,658 --> 00:39:44,593 Now, they have the tools to succeed. 1097 00:39:44,593 --> 00:39:46,194 - This is delicious. - You like that? 1098 00:39:46,194 --> 00:39:48,397 Yeah. This is so good. 1099 00:39:48,397 --> 00:39:49,931 I was like, "This is like-- we had the other night." 1100 00:39:49,931 --> 00:39:51,266 - Now, it's like-- - It's totally different. 1101 00:39:51,266 --> 00:39:52,567 It's, it's totally different. It's so good. 1102 00:39:52,567 --> 00:39:54,403 So would you come here for that? 1103 00:39:54,403 --> 00:39:55,604 - A hundred percent. - Absolutely. 1104 00:39:55,604 --> 00:39:56,471 - Excellent. - A hundred percent. 1105 00:39:56,471 --> 00:39:58,974 [barks] 1106 00:39:58,974 --> 00:40:01,576 So look at the smiles on your customers' face. 1107 00:40:01,576 --> 00:40:03,211 They got food. They got drinks. 1108 00:40:03,211 --> 00:40:04,513 They're a fun food item. 1109 00:40:04,513 --> 00:40:06,448 They, they worked well with the games. 1110 00:40:06,448 --> 00:40:08,283 - Yeah. - And then the drinks are fun 1111 00:40:08,283 --> 00:40:10,152 but they're eclectic. Everything's different, so-- 1112 00:40:10,152 --> 00:40:11,586 - Yeah. - --I, I, 1113 00:40:11,586 --> 00:40:13,121 I think these will stick for a long time. 1114 00:40:13,121 --> 00:40:14,623 Excellent. Well, Robbie, my work is done. 1115 00:40:14,623 --> 00:40:16,658 Thank you so much. Thank you so much, Jon. 1116 00:40:16,658 --> 00:40:18,393 - I really appreciate it. - Okay. Best of luck. 1117 00:40:18,393 --> 00:40:20,529 - All the best. Thank you. - Okay. Take care. 1118 00:40:20,529 --> 00:40:23,098 - Bye-bye. - Bye! 1119 00:40:23,098 --> 00:40:25,133 [cheers and applause] 1120 00:40:30,338 --> 00:40:33,041 - I love you, Jon! - [crowd cheering] 1121 00:40:33,041 --> 00:40:36,078 [upbeat music] 1122 00:40:43,151 --> 00:40:44,686 narrator: Promotional consideration provided by 1123 00:40:44,686 --> 00:40:46,688 SkyTab POS, PathSpot, Partender, Real Thread, 1124 00:40:46,688 --> 00:40:49,257 Wave Media Systems, LLC, Jim Chelius Art, 1125 00:40:49,257 --> 00:40:51,093 Manitowoc, The American Clean, LLC, 1126 00:40:51,093 --> 00:40:54,029 Bluezone, Drain Genie Plumbing, Middleby, Signs Now Brandon, 1127 00:40:54,029 --> 00:40:55,030 the District of Sanford, One Stone, and Esri.