1
00:00:01,034 --> 00:00:04,571
This is a giant, like,
teenage man cave basement
2
00:00:04,571 --> 00:00:07,073
rumbled grandpa's room [laughs]
I mean, yeah,
3
00:00:07,073 --> 00:00:08,608
people do come in here
and tell me they feel like
4
00:00:08,608 --> 00:00:10,276
they're in their
grandpa's basement.
5
00:00:11,544 --> 00:00:13,213
narrator: For over 30 years,
6
00:00:13,213 --> 00:00:15,348
Jon Taffer
has traveled the country
7
00:00:15,348 --> 00:00:19,386
saving hundreds of bars
from failure and ruin.
8
00:00:19,386 --> 00:00:21,721
The past two years
are unlike anything
9
00:00:21,721 --> 00:00:23,189
I've seen in our industry.
10
00:00:23,189 --> 00:00:25,325
But we're bouncing back.
11
00:00:25,325 --> 00:00:26,726
The people are going out again
12
00:00:26,726 --> 00:00:28,728
and restaurants
need to get ready.
13
00:00:28,728 --> 00:00:30,363
narrator: Now, Jon is faced
14
00:00:30,363 --> 00:00:32,365
with a new set of problems.
15
00:00:32,365 --> 00:00:34,401
There are supply chain issues.
16
00:00:34,401 --> 00:00:36,870
Why are we out of this shit?
17
00:00:36,870 --> 00:00:38,505
Staffing shortages.
18
00:00:38,505 --> 00:00:39,672
Every week,
we get a new staff.
19
00:00:39,672 --> 00:00:41,341
We have to crash course them.
20
00:00:41,341 --> 00:00:43,410
And consistent
health concerns.
21
00:00:43,410 --> 00:00:45,111
These can't fail.
22
00:00:45,111 --> 00:00:46,813
It just can't.
23
00:00:46,813 --> 00:00:48,882
narrator: So now, Jon is back
out on the road
24
00:00:48,882 --> 00:00:50,884
and heading
to Ybor City, Florida
25
00:00:50,884 --> 00:00:53,486
to rescue Cerealholic
Cafe & Bar.
26
00:00:53,486 --> 00:00:55,655
This is a new era
for our country.
27
00:00:55,655 --> 00:00:59,793
So we need to raise the bar
and rise to these challenges.
28
00:00:59,793 --> 00:01:01,728
narrator: In early 2021,
29
00:01:01,728 --> 00:01:03,530
Lisa and Darrell Lawson
30
00:01:03,530 --> 00:01:06,299
decided to open up
Cerealholic Cafe & Bar
31
00:01:06,299 --> 00:01:07,667
in Ybor City, Florida.
32
00:01:07,667 --> 00:01:09,369
Cerealholic is a nostalgia bar
33
00:01:09,369 --> 00:01:10,837
and it was named Cerealholic is
34
00:01:10,837 --> 00:01:12,472
because everything
is cereal-based here.
35
00:01:14,507 --> 00:01:16,309
It's like '80s, '90s,
which [indistinct] sprinkle
36
00:01:16,309 --> 00:01:18,411
a little bit of '70s
into it too.
37
00:01:18,411 --> 00:01:19,813
narrator: Intended
to be a place
38
00:01:19,813 --> 00:01:20,847
for families
to make memories,
39
00:01:20,847 --> 00:01:22,715
the Lawsons also saw it
40
00:01:22,715 --> 00:01:24,884
as a way to create
their own family memories
41
00:01:24,884 --> 00:01:26,386
by bringing
their son Brandon in
42
00:01:26,386 --> 00:01:27,921
to manage the bar.
43
00:01:27,921 --> 00:01:30,557
He is a good general manager
when he's present.
44
00:01:30,557 --> 00:01:32,192
Like, I don't know how many
times, countless, I've come in
45
00:01:32,192 --> 00:01:33,660
and there's fruits sitting still
46
00:01:33,660 --> 00:01:35,295
in the tray out,
you know what I'm saying?
47
00:01:35,295 --> 00:01:36,763
From like Sunday and I,
like, come here Tuesday.
48
00:01:36,763 --> 00:01:38,298
We all work
in the hospitality industry.
49
00:01:38,298 --> 00:01:40,233
Uh, I was a general manager
50
00:01:40,233 --> 00:01:41,801
and then I have masters
in finance.
51
00:01:41,801 --> 00:01:43,169
And my husband and I
wanna retire one day
52
00:01:43,169 --> 00:01:44,671
and let this be successful
53
00:01:44,671 --> 00:01:46,906
and Brandon be the one
that runs the brand.
54
00:01:46,906 --> 00:01:49,509
narrator: With backgrounds
in management and hospitality,
55
00:01:49,509 --> 00:01:51,411
Lisa and Darrell felt confident
56
00:01:51,411 --> 00:01:52,846
in investing their lifesavings
57
00:01:52,846 --> 00:01:54,814
into the peculiar concept.
58
00:01:54,814 --> 00:01:57,851
One that would also
honor Darrell's son Alex.
59
00:01:57,851 --> 00:02:01,454
Who had tragically
passed away in 2019.
60
00:02:01,454 --> 00:02:03,490
We wanted to honor him
61
00:02:03,490 --> 00:02:04,657
because he's just
the life of the party
62
00:02:04,657 --> 00:02:06,192
when he went somewhere,
63
00:02:06,192 --> 00:02:08,261
and this is what
we're trying to do here.
64
00:02:08,261 --> 00:02:10,964
narrator: However, the unique
idea never gained traction
65
00:02:10,964 --> 00:02:14,400
and Cerealholic has barely
scraped by from the start.
66
00:02:14,400 --> 00:02:16,903
I think this theme
is a little bit touristy,
67
00:02:16,903 --> 00:02:18,638
it's a cool spot
for people to go,
68
00:02:18,638 --> 00:02:20,406
"Oh, I went there one time."
69
00:02:20,406 --> 00:02:21,875
It just looks kind of
70
00:02:21,875 --> 00:02:25,478
like you're walking into
a children's playground.
71
00:02:25,478 --> 00:02:27,280
I don't think
anything on the menu
72
00:02:27,280 --> 00:02:29,582
really sounded appetizing.
Like our meatballs,
73
00:02:29,582 --> 00:02:31,718
they have a cinnamon toast
crunch glaze.
74
00:02:31,718 --> 00:02:34,554
Our burgers for
the Hit The Road Jack Burger
75
00:02:34,554 --> 00:02:36,656
are infused with Apple Jacks.
76
00:02:38,391 --> 00:02:40,393
We're losing
about 9,000 a month.
77
00:02:40,393 --> 00:02:43,796
We get business but it's not
enough business to sustain.
78
00:02:43,796 --> 00:02:45,465
We're having to
get these little loans
79
00:02:45,465 --> 00:02:46,966
to pay payroll
because we wanna make sure
80
00:02:46,966 --> 00:02:48,635
all our people are paid
at the very least.
81
00:02:48,635 --> 00:02:50,470
narrator:
And the quirky decisions
82
00:02:50,470 --> 00:02:52,705
in both menu and decor
have caused conflict
83
00:02:52,705 --> 00:02:55,375
between Brandon's
practical management style
84
00:02:55,375 --> 00:02:57,410
and Lisa's creative flair.
85
00:02:57,410 --> 00:02:58,745
The dynamic
between Lisa and Brandon
86
00:02:58,745 --> 00:03:01,014
is, um, hysterical.
87
00:03:01,014 --> 00:03:02,549
They see different things,
88
00:03:02,549 --> 00:03:03,983
like Brandon wants to go
in one direction
89
00:03:03,983 --> 00:03:05,618
and Lisa wants to go
another direction.
90
00:03:05,618 --> 00:03:07,453
- I want you to take it over.
- Yeah.
91
00:03:07,453 --> 00:03:09,589
But I just feel like
if I don't do it
92
00:03:09,589 --> 00:03:12,358
that you're gonna
want to get it done.
93
00:03:12,358 --> 00:03:13,860
- Yeah.
- As a general manager,
94
00:03:13,860 --> 00:03:15,428
I don't feel like
I can count on Brandon.
95
00:03:15,428 --> 00:03:16,629
I don't think
he wants to do the job.
96
00:03:16,629 --> 00:03:17,864
Well, the biggest problem is,
97
00:03:17,864 --> 00:03:19,632
you know,
people weren't listening
98
00:03:19,632 --> 00:03:21,334
people weren't showing up
on time, liquor costs,
99
00:03:21,334 --> 00:03:23,269
people were stealing money,
stealing liquor.
100
00:03:23,269 --> 00:03:25,405
And I just feel like
I'm not being utilized.
101
00:03:25,405 --> 00:03:27,740
Well, I'm utilized is whenever
things start hitting the fan.
102
00:03:27,740 --> 00:03:29,475
I have to deal
with the mess afterwards
103
00:03:29,475 --> 00:03:31,010
and that really
gets frustrating
104
00:03:31,010 --> 00:03:32,712
when I could've just done it
from the get-go
105
00:03:32,712 --> 00:03:34,414
and then we wouldn't have
a mess.
106
00:03:34,414 --> 00:03:35,648
narrator: As a result,
the sacrifices
107
00:03:35,648 --> 00:03:36,916
that Lisa and Darrell have made
108
00:03:36,916 --> 00:03:38,585
to keep their bar afloat
109
00:03:38,585 --> 00:03:40,687
have caused
further emotional stress
110
00:03:40,687 --> 00:03:42,622
on them and their family.
111
00:03:42,622 --> 00:03:45,425
What's at stake for me
is, is, is a--is personal
112
00:03:45,425 --> 00:03:48,895
because my wife's Lisa's dreams
when she'll be gone.
113
00:03:51,898 --> 00:03:55,501
I can't not think about
what bad decisions
114
00:03:55,501 --> 00:03:58,538
that I've feel like
I made him make.
115
00:03:58,538 --> 00:04:00,773
- You didn't make me.
- No, I know I didn't make you.
116
00:04:00,773 --> 00:04:03,643
We agreed to it both.
117
00:04:03,643 --> 00:04:05,778
narrator:
So to save their lifesavings
118
00:04:05,778 --> 00:04:07,747
and honor the memory
of their son,
119
00:04:07,747 --> 00:04:09,582
Lisa and Darrell have agreed
120
00:04:09,582 --> 00:04:11,718
to pull back the doors,
bust open the books,
121
00:04:11,718 --> 00:04:12,719
and make a call for help,
to Bar Rescue.
122
00:04:28,979 --> 00:04:32,216
So here we are, Cerealholic.
123
00:04:39,022 --> 00:04:40,624
I mean, Ryan,
I just wanna make sure
124
00:04:40,624 --> 00:04:41,792
you're seeing
the same thing I am.
125
00:04:41,792 --> 00:04:43,394
I'm looking at a back bar
126
00:04:43,394 --> 00:04:44,862
that has cereal
rather than alcohol.
127
00:04:44,862 --> 00:04:46,029
It's [indistinct]
128
00:04:46,029 --> 00:04:47,464
narrator: For the kitchen,
129
00:04:47,464 --> 00:04:49,433
Jon brings in Chef Ryan Scott.
130
00:04:49,433 --> 00:04:50,968
Chef Scott is an award-winner,
131
00:04:50,968 --> 00:04:53,070
cookbook author,
and grand ambassador
132
00:04:53,070 --> 00:04:54,772
for some of the most
well-recognized
133
00:04:54,772 --> 00:04:56,740
culinary products
in the country.
134
00:04:56,740 --> 00:04:59,376
His experience in catering
events large and small,
135
00:04:59,376 --> 00:05:01,779
are perfect for revamping
an aging bar menu.
136
00:05:01,779 --> 00:05:03,480
Anything on the menu
is available.
137
00:05:03,480 --> 00:05:05,382
We're running
a little short on stuff
138
00:05:05,382 --> 00:05:06,350
so just let me know before
and I'll see what we have it,
139
00:05:06,350 --> 00:05:07,518
uh, we're out of.
140
00:05:07,518 --> 00:05:08,819
So there's Lisa.
She's the owner.
141
00:05:08,819 --> 00:05:10,320
Okay.
142
00:05:10,320 --> 00:05:11,088
And there's her husband,
Darrell.
143
00:05:11,088 --> 00:05:12,423
Darrell cooks.
144
00:05:12,423 --> 00:05:14,358
Making himself some pasta.
145
00:05:14,358 --> 00:05:16,026
Looks like he's got
some butter and cheese.
146
00:05:16,026 --> 00:05:17,961
- What the hell was he making?
- That's--
147
00:05:17,961 --> 00:05:19,663
I guarantee you
he calls that mac and cheese.
148
00:05:20,831 --> 00:05:23,567
That cheese product that he's
trying to melt with his hands
149
00:05:23,567 --> 00:05:25,869
is not melting because it has
a wax on the outside.
150
00:05:27,404 --> 00:05:29,440
I call that straight
in the trash.
151
00:05:31,108 --> 00:05:32,843
Oh, yes.
152
00:05:32,843 --> 00:05:34,745
There's Grant,
he's the bar manager.
153
00:05:34,745 --> 00:05:36,547
- Okay.
- There's Tanner,
154
00:05:36,547 --> 00:05:37,981
he's the bartender.
155
00:05:37,981 --> 00:05:39,616
Am I gonna go out after?
156
00:05:39,616 --> 00:05:41,485
Of course I am.
157
00:05:41,485 --> 00:05:43,420
It's a what, a Wednesday?
158
00:05:43,420 --> 00:05:45,022
So the story is remarkable.
159
00:05:45,022 --> 00:05:46,790
Lisa's stepson
160
00:05:46,790 --> 00:05:48,826
got in a car accident
and passed away.
161
00:05:48,826 --> 00:05:50,427
- Oh, wow.
- Terrible.
162
00:05:50,427 --> 00:05:52,996
- Yeah.
- They got $190,000
163
00:05:52,996 --> 00:05:55,365
- settlement from his death.
- Okay.
164
00:05:55,365 --> 00:05:57,367
They took
a hundred sixty thousand
165
00:05:57,367 --> 00:05:58,635
of that hundred
and ninety thousand.
166
00:05:58,635 --> 00:05:59,970
Oh!
167
00:05:59,970 --> 00:06:01,472
And they bought
this bar with it.
168
00:06:01,472 --> 00:06:03,073
- Uh-hmm.
- Now,
169
00:06:03,073 --> 00:06:05,542
they've invested
another 40,000 or so.
170
00:06:05,542 --> 00:06:07,744
- Okay.
- They are so far in debt.
171
00:06:07,744 --> 00:06:10,147
They're out of money.
They close in two weeks.
172
00:06:10,147 --> 00:06:12,015
- In two weeks?
- In two weeks.
173
00:06:12,015 --> 00:06:14,685
They're losing
9,000 a month, so.
174
00:06:14,685 --> 00:06:16,420
This isn't just a rescue.
175
00:06:16,420 --> 00:06:18,021
This is sort of
an emergency rescue.
176
00:06:18,021 --> 00:06:20,657
So we gotta put in a menu
that's really low-cost,
177
00:06:20,657 --> 00:06:23,560
put them in a very low-cost
labor situation.
178
00:06:23,560 --> 00:06:25,696
- Uh-hmm.
- And have them dig out.
179
00:06:25,696 --> 00:06:28,398
Because the creditors are gonna
take the space away from them.
180
00:06:29,166 --> 00:06:31,502
Well, I'm actually
getting myself a drink,
181
00:06:31,502 --> 00:06:33,036
it can be dope,
something to eat.
182
00:06:33,036 --> 00:06:34,671
- So for recon tonight...
- Uh-hmm.
183
00:06:34,671 --> 00:06:35,939
...I got Danny and Scott.
184
00:06:35,939 --> 00:06:37,674
Two great on-air DJs...
185
00:06:37,674 --> 00:06:40,410
- All right.
- From Hot 101.5.
186
00:06:40,410 --> 00:06:41,879
Heard this place is haunted.
187
00:06:41,879 --> 00:06:43,547
I don't mess with that.
188
00:06:43,547 --> 00:06:45,415
I don't mess with that
but I am excited.
189
00:06:45,415 --> 00:06:47,918
And the great thing about
a Hot Radio Station format,
190
00:06:47,918 --> 00:06:49,786
they're all about bars.
They do remotes and bars,
191
00:06:49,786 --> 00:06:51,555
three, four days a week.
192
00:06:51,555 --> 00:06:54,558
If there'd be age
of prime bar goers,
193
00:06:54,558 --> 00:06:56,927
we will get an honest
evaluation from them.
194
00:06:56,927 --> 00:06:59,663
narrator: Jon's spies
enter Cerialholics,
195
00:06:59,663 --> 00:07:02,566
a large 6,200 square foot space
196
00:07:02,566 --> 00:07:04,835
with multiple levels
and an open floor.
197
00:07:04,835 --> 00:07:07,871
A small bar at one end.
And a tiny kitchen
198
00:07:07,871 --> 00:07:09,806
- in the back.
- Okay.
199
00:07:09,806 --> 00:07:11,642
Hey, you guys, you can have
a seat anywhere you like.
200
00:07:11,642 --> 00:07:13,443
- Thank you.
- Thank you. Thank you.
201
00:07:13,443 --> 00:07:15,879
Ha! Is this complementary?
202
00:07:15,879 --> 00:07:17,214
What is this?
203
00:07:17,214 --> 00:07:19,049
Oh, most places
give you bread.
204
00:07:19,049 --> 00:07:21,752
They give you like nut,
yeah, as a cereal.
205
00:07:21,752 --> 00:07:22,986
On the house cereal.
206
00:07:22,986 --> 00:07:24,054
All right, sweet.
207
00:07:25,989 --> 00:07:29,026
Okay. I got a little stale--
I got a stale corn chip.
208
00:07:29,026 --> 00:07:30,794
They probably keep
topping and topping.
209
00:07:30,794 --> 00:07:32,796
It's been sitting
in there for months.
210
00:07:32,796 --> 00:07:35,032
Is it the arcade?
Would, would, like if it worked,
211
00:07:35,032 --> 00:07:36,800
- that'd be awesome.
- If it worked,
212
00:07:36,800 --> 00:07:38,201
but it doesn't work.
So what's the point of it?
213
00:07:38,201 --> 00:07:40,003
You gotta go bang
on the side of it?
214
00:07:40,003 --> 00:07:41,038
Did you guys see
anything that you want?
215
00:07:41,038 --> 00:07:42,839
Oh, yeah, so yeah, yeah,
216
00:07:42,839 --> 00:07:43,941
I'mma try the Judgment Day.
That one sounds cool.
217
00:07:43,941 --> 00:07:45,709
- Judgment Day?
- Yeah.
218
00:07:45,709 --> 00:07:46,910
I'll go ahead and do that
Puff Pebble Mudslide.
219
00:07:46,910 --> 00:07:48,645
All right. Sounds good.
I got you.
220
00:07:48,645 --> 00:07:50,180
I'm thinking about
how sweet these are.
221
00:07:50,180 --> 00:07:52,015
- Right.
- And eating that cereal
222
00:07:52,015 --> 00:07:54,785
at the bar can be pounding you
with that sweetness.
223
00:07:54,785 --> 00:07:57,788
It's the exact opposite of what
would cause you to have a drink.
224
00:07:57,788 --> 00:07:59,523
Uh-hmm. Oh, yeah.
225
00:07:59,523 --> 00:08:00,824
- Keep the water coming.
- Is that your...
226
00:08:00,824 --> 00:08:01,858
This is the Judgment Day, right?
227
00:08:01,858 --> 00:08:02,859
- Yes.
- Okay.
228
00:08:02,859 --> 00:08:04,528
Oh, man.
229
00:08:04,528 --> 00:08:06,196
All right.
Let's see what happens here.
230
00:08:06,196 --> 00:08:08,632
- Here we go.
- Smells like a rum.
231
00:08:08,632 --> 00:08:11,168
- Oh, I don't like that. Oh.
- Is it too much?
232
00:08:11,168 --> 00:08:13,904
- It just tastes...
- Strong?
233
00:08:13,904 --> 00:08:15,572
Not that strong.
234
00:08:15,572 --> 00:08:19,610
It just tasted like
an old can of, of juice.
235
00:08:19,610 --> 00:08:21,678
- You wanna try?
- No, you keep sipping that.
236
00:08:21,678 --> 00:08:23,213
I'm-I'm waiting for, for mine.
237
00:08:23,213 --> 00:08:24,881
See, that like
the orange juice that
238
00:08:24,881 --> 00:08:26,883
- turns brown after a while.
- Right.
239
00:08:28,051 --> 00:08:29,186
- Oh, wow!
- Wow, bro.
240
00:08:29,186 --> 00:08:30,220
Look at that.
241
00:08:32,089 --> 00:08:34,291
Boozy dessert drink.
Is it more of a dessert?
242
00:08:34,291 --> 00:08:36,059
Oh! Yeah.
It has a kick at the bottom.
243
00:08:36,059 --> 00:08:37,694
- Yeah?
- Yeah.
244
00:08:37,694 --> 00:08:40,097
I'm gonna be
on a sugar rush for sure.
245
00:08:40,097 --> 00:08:41,732
- For real?
- So is that a cocktail
246
00:08:41,732 --> 00:08:43,900
or is that just
a chocolate shake?
247
00:08:46,870 --> 00:08:49,139
- It's interesting.
- I don't understand.
248
00:08:49,139 --> 00:08:50,507
I don't--I don't either.
249
00:08:52,576 --> 00:08:54,578
I think I'm gonna try
get some food.
250
00:08:54,578 --> 00:08:56,680
Looks like we can get food menu.
251
00:08:56,680 --> 00:08:58,081
Here we go.
252
00:08:58,081 --> 00:08:59,716
Go ahead and do that
chicken sandwich.
253
00:08:59,716 --> 00:09:01,785
- All right.
- I wanna, uh, do own my burger,
254
00:09:01,785 --> 00:09:04,888
cheddar, bacon
and then a fried egg on top.
255
00:09:05,922 --> 00:09:07,124
All right, let's go.
Come on down.
256
00:09:07,124 --> 00:09:10,027
Let's get this food going here.
257
00:09:10,027 --> 00:09:11,962
And the ticket's
just sitting there.
258
00:09:15,098 --> 00:09:16,700
Standing by.
259
00:09:16,700 --> 00:09:18,001
This is why
they got the cereal...
260
00:09:18,001 --> 00:09:19,603
Yeah. Yeah. Holds you down?
261
00:09:19,603 --> 00:09:20,704
- You know what I mean?
- Holds you down
262
00:09:20,704 --> 00:09:22,005
so you don't starve waiting.
263
00:09:22,005 --> 00:09:23,607
He still hasn't
started making the food.
264
00:09:23,607 --> 00:09:25,142
He's putting gloves on.
That's a good thing.
265
00:09:25,142 --> 00:09:27,344
- How's it been?
- Eight, nine minutes.
266
00:09:27,344 --> 00:09:29,112
- You see a chicken cooking?
- Nope.
267
00:09:29,112 --> 00:09:31,581
- Did you see a burger cooking?
- Nope.
268
00:09:31,581 --> 00:09:33,617
What is this guy doing?
269
00:09:33,617 --> 00:09:35,152
He's running circles.
270
00:09:35,152 --> 00:09:37,287
And the smallest circle
I've ever seen.
271
00:09:42,259 --> 00:09:44,027
How's the food coming?
272
00:09:45,862 --> 00:09:48,065
I have two different tickets.
273
00:09:48,065 --> 00:09:50,033
Well, one and one
and [indistinct]
274
00:09:50,033 --> 00:09:52,169
No, because I know I put it
up there, you threw it away.
275
00:09:52,169 --> 00:09:54,071
Oh, that? Oh, Grant
threw it away for the one...
276
00:09:54,071 --> 00:09:55,872
Oh, yeah.
277
00:09:55,872 --> 00:09:58,375
So the manager came in
and threw the ticket away.
278
00:09:58,375 --> 00:09:59,843
He threw the ticket again.
279
00:09:59,843 --> 00:10:01,978
- What?
- Yeah.
280
00:10:01,978 --> 00:10:04,614
So they're just not
starting their order at the end.
281
00:10:04,614 --> 00:10:06,083
- But he's doing it though?
- Yeah. He said
282
00:10:06,083 --> 00:10:07,818
- that you threw it away.
- Who is it for?
283
00:10:07,818 --> 00:10:09,820
Who is it for?
Guys hanging up there.
284
00:10:09,820 --> 00:10:11,254
Guys over--
the ones on the end there.
285
00:10:11,254 --> 00:10:12,889
- [indistinct]
- He is?
286
00:10:12,889 --> 00:10:14,691
Yeah. Because he thought
it was the same,
287
00:10:14,691 --> 00:10:15,926
because it's what they have
but it was another.
288
00:10:15,926 --> 00:10:17,394
So now it'll take 20 minutes
289
00:10:17,394 --> 00:10:19,029
for that food to come out
of the kitchen.
290
00:10:19,029 --> 00:10:21,031
Easily, half an hour
and still no food.
291
00:10:21,031 --> 00:10:23,100
I'm gonna go.
This is just unbelievable.
292
00:10:24,101 --> 00:10:25,168
How are we looking?
293
00:10:26,203 --> 00:10:27,838
- On the food?
- Yeah.
294
00:10:27,838 --> 00:10:29,906
Uh, it's coming,
couple more minutes.
295
00:10:29,906 --> 00:10:31,875
- Okay.
- More like 15 probably but...
296
00:10:31,875 --> 00:10:33,577
- Oh! I hope not.
- Oh, man.
297
00:10:34,745 --> 00:10:35,912
Oh, dear.
298
00:10:39,683 --> 00:10:41,785
Seeing Jon is--it was surreal.
299
00:10:41,785 --> 00:10:43,687
I wasn't--I was frozen.
I didn't know what to do.
300
00:10:45,889 --> 00:10:47,791
This is the moment
that it's gotta happen.
301
00:10:47,791 --> 00:10:49,092
- Fun times people, hey.
- Hey, hey.
302
00:10:49,092 --> 00:10:50,660
- Hello, guys.
- Hey, brother.
303
00:10:50,660 --> 00:10:52,262
- How are you doing?
- I'm fine.
304
00:10:52,262 --> 00:10:54,030
- I'm waiting for the food.
- Feeling pretty good.
305
00:10:54,030 --> 00:10:55,132
- Still waiting but...
- You had sugar shock yet?
306
00:10:55,132 --> 00:10:56,800
I'm in big-time sugar shock.
307
00:10:56,800 --> 00:10:57,734
I don't think
I'm gonna be able to finish.
308
00:10:57,734 --> 00:10:58,702
Absolutely right.
309
00:10:58,702 --> 00:10:59,803
That's pretty funny.
310
00:10:59,803 --> 00:11:01,171
Is it me or is it just hot?
311
00:11:01,171 --> 00:11:02,773
- Is it hot? It's hot.
- It's hot.
312
00:11:02,773 --> 00:11:04,207
Where did you throw
the thing on?
313
00:11:04,207 --> 00:11:06,877
Grant. Come on
over here for a moment.
314
00:11:08,111 --> 00:11:09,713
- You know who I am?
- I do.
315
00:11:09,713 --> 00:11:10,747
Okay. I-I just wanna say hello.
316
00:11:10,747 --> 00:11:12,015
Yes. Hi.
317
00:11:12,015 --> 00:11:13,216
Because they ordered
some food.
318
00:11:13,216 --> 00:11:14,217
- Yes.
- Tanner was great,
319
00:11:14,217 --> 00:11:15,886
put the food order in,
320
00:11:15,886 --> 00:11:17,420
put it in the kitchen,
put it on the line,
321
00:11:17,420 --> 00:11:19,689
it sat there for about six
or seven minutes
322
00:11:19,689 --> 00:11:21,958
and Darrell, the cook,
never did anything.
323
00:11:21,958 --> 00:11:23,894
Then Grant who's the manager
324
00:11:23,894 --> 00:11:26,363
walks into the kitchen,
takes the ticket,
325
00:11:26,363 --> 00:11:28,865
throws it in the garbage pail,
it was never cooked.
326
00:11:28,865 --> 00:11:30,233
Now it's laying
in a garbage pail.
327
00:11:30,233 --> 00:11:31,835
Good job, buddy.
328
00:11:31,835 --> 00:11:33,036
Now it's laying
in the garbage pail,
329
00:11:33,036 --> 00:11:34,404
am I right Tanner?
330
00:11:34,404 --> 00:11:36,173
Am I telling
the story correctly?
331
00:11:36,173 --> 00:11:37,707
- Correct.
- And you happen to go back
332
00:11:37,707 --> 00:11:39,309
to the kitchen
to find the ticket
333
00:11:39,309 --> 00:11:41,945
that your manager threw
in the garbage pail
334
00:11:41,945 --> 00:11:43,413
that Darrell never cooked.
335
00:11:45,148 --> 00:11:47,184
Your manager did that.
336
00:11:47,184 --> 00:11:49,186
Doesn't that concern
you a little bit?
337
00:11:53,703 --> 00:11:55,772
to find the ticket
that your manager
338
00:11:55,772 --> 00:11:57,107
threw in the garbage pail
339
00:11:57,107 --> 00:11:58,675
that Darrell never cooked.
340
00:11:58,675 --> 00:11:59,876
Good job, Lisa.
341
00:12:00,844 --> 00:12:03,613
So your manager did that.
342
00:12:03,613 --> 00:12:05,315
Doesn't that concern you
a little bit?
343
00:12:05,315 --> 00:12:06,816
- A lot.
- Yeah.
344
00:12:06,816 --> 00:12:08,218
Concerned me a lot.
345
00:12:09,753 --> 00:12:11,688
Okay. We need to talk.
346
00:12:11,688 --> 00:12:12,856
We do?
347
00:12:16,259 --> 00:12:18,795
- I've been doing this 45 years.
- Okay.
348
00:12:18,795 --> 00:12:20,597
Couldn't understand
this place.
349
00:12:21,965 --> 00:12:25,769
Bar food is sold
in the afternoon and evening.
350
00:12:25,769 --> 00:12:27,904
You're focused on cereal,
which is sold in the morning.
351
00:12:27,904 --> 00:12:29,939
- That makes no sense to me.
- Uh-hmm.
352
00:12:29,939 --> 00:12:32,075
Then every one
of your drinks is so sweet.
353
00:12:32,075 --> 00:12:34,644
- You never sell a second one.
- Uh-hmm.
354
00:12:34,644 --> 00:12:37,781
So you, your alcohol approach
is completely well,
355
00:12:37,781 --> 00:12:39,616
I walk into the environment,
356
00:12:39,616 --> 00:12:41,017
you know that in this area
357
00:12:41,017 --> 00:12:42,652
that people
that come to these bars
358
00:12:42,652 --> 00:12:44,320
tend to be 25
to 34 years old, right?
359
00:12:44,320 --> 00:12:46,122
- Uh-hmm.
- So that to them
360
00:12:46,122 --> 00:12:48,291
is grandmother stuff,
that's dated,
361
00:12:48,291 --> 00:12:49,893
it's completely irrelevant.
362
00:12:49,893 --> 00:12:51,761
This is the anti-bar.
363
00:12:51,761 --> 00:12:55,231
It's great, everyday core thing
is completely wrong
364
00:12:55,231 --> 00:12:57,901
un-relatable to the audience
that comes here.
365
00:12:57,901 --> 00:13:01,137
It misses
on every possible thing
366
00:13:01,137 --> 00:13:03,339
that it should connect with.
367
00:13:03,339 --> 00:13:05,742
And Darrell, how much money
have you put in this?
368
00:13:05,742 --> 00:13:08,945
Out of my pocket? Probably
a hundred seventy thousand.
369
00:13:08,945 --> 00:13:10,680
We thought
it would make sense.
370
00:13:10,680 --> 00:13:12,916
We thought it would
make sense to like a...
371
00:13:12,916 --> 00:13:14,384
new demographic if you will.
If--I mean...
372
00:13:14,384 --> 00:13:16,186
Did you think
it would make sense?
373
00:13:16,186 --> 00:13:18,121
At the time, probably not.
374
00:13:18,121 --> 00:13:19,989
- But...
- So if you want her dream
375
00:13:19,989 --> 00:13:21,891
to come true and it doesn't
seem right to you,
376
00:13:21,891 --> 00:13:23,693
shouldn't you protect her
and speak up?
377
00:13:23,693 --> 00:13:25,161
Yeah.
378
00:13:25,161 --> 00:13:26,830
Well, let me tell you
something, buddy.
379
00:13:26,830 --> 00:13:28,398
This is the time
to be forceful, not weak.
380
00:13:28,398 --> 00:13:30,200
- Right.
- This is the time to step up.
381
00:13:30,200 --> 00:13:32,035
- Uh-hmm.
- And I'm guessing
382
00:13:32,035 --> 00:13:33,203
for the last two years
you've written a lot of checks
383
00:13:33,203 --> 00:13:34,304
that you haven't
wanted to write,
384
00:13:34,304 --> 00:13:36,172
you've been a nice guy about it.
385
00:13:36,172 --> 00:13:37,907
And now you owe it to him
to make it right, don't you?
386
00:13:37,907 --> 00:13:39,342
- I do.
- Because you blew the money.
387
00:13:39,342 --> 00:13:40,777
- I do. I do.
- Well, how you feel
388
00:13:40,777 --> 00:13:41,978
when I say that?
389
00:13:44,447 --> 00:13:46,115
I want you to feel
accountable, Lisa.
390
00:13:46,115 --> 00:13:47,917
- I do.
- Because I want you
391
00:13:47,917 --> 00:13:49,719
to come in here tomorrow
and aggressively fix this
392
00:13:49,719 --> 00:13:50,920
and make it up to him.
393
00:13:50,920 --> 00:13:52,322
- I do.
- I understand.
394
00:13:52,322 --> 00:13:54,757
So whatever
you need to do to save it.
395
00:13:54,757 --> 00:13:56,926
Okay. Well then, I'll meet you
here tomorrow morning guys,
396
00:13:56,926 --> 00:13:58,361
but bring some crates
and some stuff
397
00:13:58,361 --> 00:14:00,196
we need 'cause all
this stuff has to go
398
00:14:00,196 --> 00:14:01,831
first thing in the morning
and then I'll go to work.
399
00:14:01,831 --> 00:14:02,966
- Okay.
- Okay. Good night.
400
00:14:02,966 --> 00:14:04,901
- Okay.
- Thank you.
401
00:14:08,104 --> 00:14:10,073
It's okay, all right?
402
00:14:12,976 --> 00:14:15,912
[dramatic music]
403
00:14:19,782 --> 00:14:22,318
Last night taught me
one blaring thing,
404
00:14:22,318 --> 00:14:25,455
- Lisa cannot run this place.
- Hi, Jon.
405
00:14:25,455 --> 00:14:29,058
She's lost $170,000
of her family's money.
406
00:14:29,058 --> 00:14:31,261
And I'm hoping her son Brandon,
407
00:14:31,261 --> 00:14:34,197
is the opportunity
I have to place management
408
00:14:34,197 --> 00:14:35,832
that can actually
read it forward.
409
00:14:35,832 --> 00:14:37,467
- Let's all talk for a minute.
- Okay.
410
00:14:37,467 --> 00:14:39,736
So today I wanna talk
to Brandon, Lisa, and Darrell.
411
00:14:39,736 --> 00:14:41,304
I also wanna talk to the staff
412
00:14:41,304 --> 00:14:43,940
to really understand
what's going on.
413
00:14:43,940 --> 00:14:46,442
We have to have
some honest conversation
414
00:14:46,442 --> 00:14:48,411
so I will understand
each of you, all right?
415
00:14:48,411 --> 00:14:51,080
So I can help.
What do you think of this place?
416
00:14:51,080 --> 00:14:53,283
Um, I think the concept itself
417
00:14:53,283 --> 00:14:55,318
trying to find a place
for people to be,
418
00:14:55,318 --> 00:14:58,054
a little bit goofy
as an adult was great.
419
00:14:58,054 --> 00:14:59,889
I think sometimes
the implementation
420
00:14:59,889 --> 00:15:01,824
wasn't the best thing,
kind of like all over the place.
421
00:15:03,326 --> 00:15:05,228
You know
what's interesting is,
422
00:15:05,228 --> 00:15:06,796
is you're in a pretty useful
marketplace down Orange.
423
00:15:06,796 --> 00:15:08,164
- Yeah. Yeah.
- Uh-hmm.
424
00:15:08,164 --> 00:15:09,933
You know, these bars
in this town
425
00:15:09,933 --> 00:15:12,268
are successful with
21 to 34-year-olds.
426
00:15:12,268 --> 00:15:14,337
- Yeah.
- 34-year-olds
427
00:15:14,337 --> 00:15:16,272
don't relate to those 45s
in the walls.
428
00:15:16,272 --> 00:15:17,974
- Yeah.
- They don't relate
429
00:15:17,974 --> 00:15:19,442
to the stuffed babies
on the walls,
430
00:15:19,442 --> 00:15:20,376
they don't relate
to any of this.
431
00:15:20,376 --> 00:15:22,145
Uh-hmm.
432
00:15:22,145 --> 00:15:23,880
And then when I look
at breakfast cereal,
433
00:15:23,880 --> 00:15:25,481
well, that's morning day part.
434
00:15:25,481 --> 00:15:26,950
- Uh-hmm.
- These are night day parts.
435
00:15:26,950 --> 00:15:29,018
- Yeah.
- So these were slapping
436
00:15:29,018 --> 00:15:31,387
the bar business in the face
with this kind of approach.
437
00:15:31,387 --> 00:15:33,389
- Now, if you were downstairs...
- Uh-hmm.
438
00:15:33,389 --> 00:15:34,991
In a family market in Tampa,
439
00:15:34,991 --> 00:15:36,793
and you wanted to create
a Cerealholic,
440
00:15:36,793 --> 00:15:38,995
really fun cereal
and ice cream parlor
441
00:15:38,995 --> 00:15:41,431
kind of concept, I'm with you.
442
00:15:41,431 --> 00:15:43,232
But when you call it a bar...
443
00:15:43,232 --> 00:15:44,567
- Yeah.
- Uh-hmm.
444
00:15:44,567 --> 00:15:46,336
That's when
the disconnect happens.
445
00:15:46,336 --> 00:15:47,570
- Right.
- Rather than coming together.
446
00:15:47,570 --> 00:15:48,905
- Uh-hmm.
- Correct.
447
00:15:48,905 --> 00:15:50,239
So here's where we're at,
448
00:15:51,441 --> 00:15:53,209
what do you think you have to do
449
00:15:53,209 --> 00:15:55,778
to attain breakeven
in the bar business
450
00:15:56,546 --> 00:15:58,114
10 times your rent?
451
00:15:58,114 --> 00:15:59,816
- Yeah.
- Uh-hmm.
452
00:15:59,816 --> 00:16:01,417
So if you're paying $10,000
a month in rent,
453
00:16:01,417 --> 00:16:02,885
you gotta do 100 grand
a month to break even.
454
00:16:02,885 --> 00:16:03,987
- Uh-hmm.
- Yeah.
455
00:16:03,987 --> 00:16:05,455
So all the numbers work.
456
00:16:05,455 --> 00:16:07,357
So what are you
retaining now in sales?
457
00:16:10,193 --> 00:16:12,061
25,000 to 30,000
on average per month.
458
00:16:12,061 --> 00:16:13,396
A month?
And what's your rent?
459
00:16:13,396 --> 00:16:15,164
- 6,000
- 6,000.
460
00:16:15,164 --> 00:16:17,900
You're running at half
of what you need to be.
461
00:16:17,900 --> 00:16:19,469
- You studied finance, right?
- Uh-hmm.
462
00:16:19,469 --> 00:16:21,070
- You totally get these numbers.
- Yeah.
463
00:16:21,070 --> 00:16:23,039
How come you don't
run this place?
464
00:16:23,039 --> 00:16:25,508
My mom and I
tend to lock horns a lot.
465
00:16:25,508 --> 00:16:28,144
Um, I am more of a logical
numbers-driven person.
466
00:16:28,144 --> 00:16:30,913
She's big and bold,
which is I love her for it.
467
00:16:30,913 --> 00:16:33,282
So that's where
we kind of have a disconnect.
468
00:16:33,282 --> 00:16:34,917
We were fighting a lot
and I just rather
469
00:16:34,917 --> 00:16:37,453
keep my mother than...
470
00:16:37,453 --> 00:16:39,355
- Right.
- Lose my mother.
471
00:16:39,355 --> 00:16:42,291
So how come he isn't running
it from your perspective?
472
00:16:42,291 --> 00:16:43,993
Would you like him to?
473
00:16:43,993 --> 00:16:46,162
Um, I'd like him
to be like a mix of it.
474
00:16:46,162 --> 00:16:49,365
So Brandon is more,
um--it turned into either,
475
00:16:49,365 --> 00:16:51,200
"Mom, it's all in
what I wanna do
476
00:16:51,200 --> 00:16:53,569
or I just can't be in."
That's really why he isn't
477
00:16:53,569 --> 00:16:56,906
because I wouldn't
let him be in all.
478
00:16:58,307 --> 00:17:00,076
I'm gonna ask you
a very difficult question.
479
00:17:00,076 --> 00:17:01,344
I want you to really give me
an honest answer.
480
00:17:01,344 --> 00:17:03,513
- Right.
- If you're an investor,
481
00:17:03,513 --> 00:17:05,314
not her husband,
482
00:17:05,314 --> 00:17:09,018
and you had invested $170,000
in this business,
483
00:17:09,018 --> 00:17:11,521
understanding that pretty much
every decision your wife made
484
00:17:11,521 --> 00:17:13,523
- has cost you money...
- Right.
485
00:17:13,523 --> 00:17:15,591
Would you want her involved
in decisions going forward?
486
00:17:17,093 --> 00:17:19,095
- As an investor, not a husband.
- Right.
487
00:17:19,095 --> 00:17:20,129
Would you?
488
00:17:22,098 --> 00:17:23,566
As an investor, no.
489
00:17:25,034 --> 00:17:26,669
You've proven one thing.
490
00:17:26,669 --> 00:17:28,471
You don't know this business.
491
00:17:29,305 --> 00:17:33,009
Your decision making
in this business is awful.
492
00:17:34,644 --> 00:17:37,246
When I hear you say
that you need to be involved,
493
00:17:37,246 --> 00:17:38,681
that's an ego statement.
494
00:17:38,681 --> 00:17:40,583
That's not
a logical statement, is it?
495
00:17:40,583 --> 00:17:42,418
Uh-hmm. When Jon said
496
00:17:42,418 --> 00:17:44,487
this is a time for me
to put my ego aside,
497
00:17:44,487 --> 00:17:46,322
it hit my ego kind of hard.
498
00:17:46,322 --> 00:17:49,092
Then I started recognize
about how controlling I am
499
00:17:49,092 --> 00:17:51,461
and how detrimental it has been.
500
00:17:52,495 --> 00:17:55,431
All these thoughts are going
through my head like he's right.
501
00:17:55,431 --> 00:17:57,700
You ready? Let's pull
the staff together, okay?
502
00:17:57,700 --> 00:17:59,268
- All right.
- Come on over, guys.
503
00:18:00,203 --> 00:18:01,604
Can we pull everybody over?
504
00:18:03,573 --> 00:18:05,308
[laughs] [indistinct]
505
00:18:05,308 --> 00:18:07,176
Hi. Some--a, a new face.
506
00:18:07,176 --> 00:18:08,544
- Yes.
- Hi, what's your name?
507
00:18:08,544 --> 00:18:10,046
- Tim.
- And what do you do here?
508
00:18:10,046 --> 00:18:11,481
- I'm the cook.
- Cook? Okay.
509
00:18:11,481 --> 00:18:13,082
And Grant,
how long have you been here?
510
00:18:13,082 --> 00:18:14,484
Uh, beginning of October.
511
00:18:14,484 --> 00:18:15,551
So you're saying
four months or so?
512
00:18:15,551 --> 00:18:16,686
- Yeah.
- Okay.
513
00:18:16,686 --> 00:18:17,687
And what is your role here?
514
00:18:17,687 --> 00:18:19,222
Uh, bar manager.
515
00:18:19,222 --> 00:18:20,423
And what do you do
as bar manager?
516
00:18:20,423 --> 00:18:22,258
- I do inventory.
- Okay.
517
00:18:22,258 --> 00:18:25,394
But what other responsibilities
you think he has recently?
518
00:18:25,394 --> 00:18:28,431
He's basically quality control
of the bar
519
00:18:28,431 --> 00:18:32,034
for-for us as far as, um,
liquor and stuff like that.
520
00:18:32,034 --> 00:18:33,603
So what does that mean
quality control?
521
00:18:33,603 --> 00:18:36,339
Just to make sure nobody's
over-pouring,
522
00:18:36,339 --> 00:18:38,541
under-pouring, stealing,
taking stuff out of the bank,
523
00:18:38,541 --> 00:18:40,109
you know, like he's checking
524
00:18:40,109 --> 00:18:41,677
like deposits
and stuff like that,
525
00:18:41,677 --> 00:18:44,080
so, um, just kind of
cue-seeing that for me.
526
00:18:44,080 --> 00:18:45,748
And you think
that's going well?
527
00:18:45,748 --> 00:18:48,017
I think it's going okay,
but it needs to be better.
528
00:18:49,118 --> 00:18:50,453
Let me show you how it's gone.
529
00:18:51,521 --> 00:18:53,623
So this is Partender.
530
00:18:53,623 --> 00:18:56,626
Partender is
an inventory product that I use.
531
00:18:56,626 --> 00:18:58,394
That is absolute.
532
00:18:58,394 --> 00:19:00,663
They come in,
they weigh every liquor bottle,
533
00:19:00,663 --> 00:19:03,499
do an inventory and let you run
for a few days.
534
00:19:03,499 --> 00:19:07,370
We poured $3,194
worth of product.
535
00:19:07,370 --> 00:19:11,440
We sold $2,041 worth of product.
536
00:19:11,440 --> 00:19:13,709
So over those three days,
537
00:19:13,709 --> 00:19:17,113
we lost $1,153 in sales.
538
00:19:18,114 --> 00:19:21,517
If we look at it,
every weekend, how much is it?
539
00:19:21,517 --> 00:19:24,487
- 1,153.
- Every month how much is it?
540
00:19:24,487 --> 00:19:26,722
11,690
541
00:19:26,722 --> 00:19:29,992
- Every year how much is it?
- 140,282.
542
00:19:31,627 --> 00:19:33,563
So is Grant managing anything?
543
00:19:41,473 --> 00:19:44,008
So Grant, when I look at you,
I wonder why you're here.
544
00:19:46,244 --> 00:19:48,580
Because I see you walk into
a kitchen, take a ticket,
545
00:19:48,580 --> 00:19:50,248
throw it in the garbage pail.
546
00:19:50,248 --> 00:19:51,549
For the life of me,
547
00:19:51,549 --> 00:19:54,319
I cannot fathom how a manager
548
00:19:54,319 --> 00:19:56,755
can walk up to the line,
look at a ticket,
549
00:19:56,755 --> 00:19:59,758
throw it in the garbage pail
and walk out.
550
00:19:59,758 --> 00:20:01,559
- I don't understand that.
- Um...
551
00:20:01,559 --> 00:20:03,661
I mean, do you understand
how moronic that is
552
00:20:03,661 --> 00:20:05,730
for a manager
to do something like that?
553
00:20:05,730 --> 00:20:08,466
I mean, that is
about as moronic as it gets.
554
00:20:08,466 --> 00:20:10,335
2How does that happen?
Explain it to me.
555
00:20:11,536 --> 00:20:14,239
I don't--I--the, uh,
last time was a mistake.
556
00:20:14,239 --> 00:20:15,774
I thought it was a ticket
557
00:20:15,774 --> 00:20:17,175
because it looked like
the same as the people
558
00:20:17,175 --> 00:20:18,343
that were sitting at the front.
559
00:20:18,343 --> 00:20:19,377
But you didn't ask anybody.
560
00:20:19,377 --> 00:20:21,112
And--yeah,
561
00:20:21,112 --> 00:20:22,781
that's--I take responsibility.
It's my fault.
562
00:20:22,781 --> 00:20:24,749
So Grant, you gotta prove
yourself tonight, okay?
563
00:20:24,749 --> 00:20:26,284
And I'm sorry, guys,
564
00:20:26,284 --> 00:20:27,318
but I'm fighting
for their lives.
565
00:20:27,318 --> 00:20:28,353
You gotta understand,
566
00:20:28,353 --> 00:20:29,854
they got $170,000
567
00:20:29,854 --> 00:20:31,856
invested in this thing
and they are broke.
568
00:20:31,856 --> 00:20:34,492
Broke! Done!
569
00:20:34,492 --> 00:20:37,562
I was not aware that Lisa
and Darrell were in it so deep
570
00:20:37,562 --> 00:20:39,164
that they were
losing that much money
571
00:20:39,164 --> 00:20:40,398
and it was about to close down.
572
00:20:40,398 --> 00:20:42,467
So I was shocked when Jon says
573
00:20:42,467 --> 00:20:44,669
that they were
going to go under.
574
00:20:44,669 --> 00:20:46,638
Let me get my experts in here.
Let's go to work, guys.
575
00:20:48,873 --> 00:20:52,577
These are two warriors of mine.
576
00:20:52,577 --> 00:20:54,779
We've done
so many rescues together.
577
00:20:54,779 --> 00:20:56,514
Mia Mastroianni is one
of the best bartenders
578
00:20:56,514 --> 00:20:58,483
in the country.
579
00:20:58,483 --> 00:21:00,618
narrator: For the bar,
Jon brings in Mia Mastroianni,
580
00:21:00,618 --> 00:21:04,289
a legendary bartender
at Soho House Los Angeles.
581
00:21:04,289 --> 00:21:06,324
Mia has served Hollywood elite
582
00:21:06,324 --> 00:21:08,860
while also creating
cocktail menus and programs
583
00:21:08,860 --> 00:21:11,596
for bars across the country.
584
00:21:11,596 --> 00:21:14,766
Ryan Scott is a great chef
and a master
585
00:21:14,766 --> 00:21:16,534
of not only restaurants
which he's owned
586
00:21:16,534 --> 00:21:19,270
over the years,
but he started in food trucks.
587
00:21:19,270 --> 00:21:22,474
So he's a master
of the small kitchen.
588
00:21:22,474 --> 00:21:24,676
Okay, so Ryan,
why don't you run in the kitchen
589
00:21:24,676 --> 00:21:26,578
with chef, take a look
at what's back there.
590
00:21:26,578 --> 00:21:28,213
Let's see what we got it and
let's go take a look at the bar.
591
00:21:28,213 --> 00:21:29,547
- Right.
- I'm gonna see we got.
592
00:21:29,547 --> 00:21:31,216
- Let's go my new friend.
- 'Sup?
593
00:21:31,216 --> 00:21:33,284
Grant, Tanner,
can you come behind the bar?
594
00:21:33,284 --> 00:21:35,220
[upbeat music]
595
00:21:35,220 --> 00:21:36,688
Hello.
596
00:21:36,688 --> 00:21:37,889
all: Hello.
597
00:21:37,889 --> 00:21:39,524
So Jon basically told me
598
00:21:39,524 --> 00:21:42,227
that everything is wrong
with this bar.
599
00:21:42,227 --> 00:21:43,661
I'm coming into training today
600
00:21:43,661 --> 00:21:45,964
with already some areas
of major concern.
601
00:21:45,964 --> 00:21:48,600
No communication,
there's no consistency
602
00:21:48,600 --> 00:21:50,502
or accuracy behind the bar
603
00:21:50,502 --> 00:21:52,737
and a wildly unbalanced
604
00:21:52,737 --> 00:21:54,806
and overly sweet cocktail menu.
605
00:21:54,806 --> 00:21:59,377
Quite frankly,
milk was not a good choice.
606
00:21:59,377 --> 00:22:00,945
So we've got
a lot of work to do.
607
00:22:00,945 --> 00:22:02,881
We're in Tampa, it's hot.
608
00:22:02,881 --> 00:22:05,817
Who wants a glass of dairy
when it's 80 degrees?
609
00:22:05,817 --> 00:22:07,552
I want oranges! I want lemons!
610
00:22:07,552 --> 00:22:09,921
I want citrus! I want flavor!
I want colors!
611
00:22:09,921 --> 00:22:13,391
So we have our tropical parrot.
612
00:22:13,391 --> 00:22:15,226
So we're gonna start
with our vodka,
613
00:22:15,226 --> 00:22:17,495
ounce and a half.
614
00:22:17,495 --> 00:22:19,397
We're gonna layer it
with very cold
615
00:22:19,397 --> 00:22:20,832
fresh orange juice,
616
00:22:20,832 --> 00:22:22,834
bringing in the citrus flavors
of Tampa.
617
00:22:22,834 --> 00:22:26,671
And finally,
we're just going to layer in
618
00:22:26,671 --> 00:22:30,942
some blue curacao,
619
00:22:30,942 --> 00:22:34,279
so you will see
the layers of color
620
00:22:34,279 --> 00:22:36,915
that will still provide whimsy
621
00:22:36,915 --> 00:22:40,385
but it is a nice chilled
orange-based beverage
622
00:22:40,385 --> 00:22:41,986
and we are not garnishing it,
623
00:22:41,986 --> 00:22:43,988
this is just going straight
to our guests.
624
00:22:43,988 --> 00:22:45,690
Simple.
625
00:22:45,690 --> 00:22:47,692
You can make that
very, very quickly.
626
00:22:47,692 --> 00:22:49,360
You can get those out.
It's visual,
627
00:22:49,360 --> 00:22:50,828
people are gonna be asking
what's in that.
628
00:22:50,828 --> 00:22:52,430
You can sell these.
629
00:22:52,430 --> 00:22:53,965
I'm so ready
to make more money
630
00:22:53,965 --> 00:22:55,466
and more money the better,
right?
631
00:22:56,601 --> 00:22:58,369
You know, a little bit
of inspiration
632
00:22:58,369 --> 00:22:59,737
where Jon was coming from
on this was he's like,
633
00:22:59,737 --> 00:23:01,406
"Ryan, you got
that breakfast theme,"
634
00:23:01,406 --> 00:23:02,807
and there's nothing wrong
with breakfast,
635
00:23:02,807 --> 00:23:03,908
but brunch is something
that's more indicative
636
00:23:03,908 --> 00:23:05,677
to drinking, correct?
637
00:23:05,677 --> 00:23:07,679
So, I'm gonna say something
maybe new maybe not.
638
00:23:07,679 --> 00:23:09,948
I'm gonna say a little chicken
and waffles. Don't, don't...
639
00:23:09,948 --> 00:23:11,716
- [indistinct]
- Don't walk out on me!
640
00:23:11,716 --> 00:23:13,551
Why are you gonna
walk out with it?
641
00:23:13,551 --> 00:23:15,053
I've been trying to get
chicken and waffles in here
642
00:23:15,053 --> 00:23:16,955
- for like two months.
- Wait, wait a second.
643
00:23:16,955 --> 00:23:18,556
You've been trying to get it
on the menu for two months?
644
00:23:18,556 --> 00:23:19,757
- Yeah.
- All right. So it just takes
645
00:23:19,757 --> 00:23:21,326
Jon Taffer
walking through the door
646
00:23:21,326 --> 00:23:22,860
and now you got
chicken and waffles?
647
00:23:22,860 --> 00:23:24,696
- Has a bigger name.
- Yeah. Well, that's true.
648
00:23:24,696 --> 00:23:26,598
You just take this buttermilk
brined chicken breast,
649
00:23:26,598 --> 00:23:28,566
goes right into this salt
and pepper and seasoned flour.
650
00:23:28,566 --> 00:23:30,034
Basket goes down the bottom.
651
00:23:30,034 --> 00:23:32,737
This is anywhere
from six to eight minutes
652
00:23:32,737 --> 00:23:34,939
depending on the temperature,
165.
653
00:23:34,939 --> 00:23:38,543
This is honey and buttermilk
based waffle batter.
654
00:23:38,543 --> 00:23:40,878
Here's a waffle iron
which I know, chef,
655
00:23:40,878 --> 00:23:42,647
- you have been wanting to use.
- Yeah.
656
00:23:42,647 --> 00:23:43,948
You just take your scoop
with it, you guys have in house,
657
00:23:43,948 --> 00:23:46,551
it is a one-third of that scoop.
658
00:23:46,551 --> 00:23:48,653
Chicken is done.
659
00:23:48,653 --> 00:23:50,755
So we took a little bit
of a homemade hot sauce
660
00:23:50,755 --> 00:23:52,423
and some butter.
661
00:23:52,423 --> 00:23:53,925
We're literally
gonna paint this chicken.
662
00:23:56,361 --> 00:23:58,896
Gonna take
my hot chicken seasoning,
663
00:23:58,896 --> 00:24:00,531
and I'm gonna overly do it.
664
00:24:00,531 --> 00:24:03,334
My crispy honey waffles
are gonna go right here.
665
00:24:03,334 --> 00:24:06,638
This cold coleslaw,
it's gonna go right here.
666
00:24:06,638 --> 00:24:08,573
I'm gonna set that hot chicken,
667
00:24:08,573 --> 00:24:11,376
and we glaze that chicken.
668
00:24:11,376 --> 00:24:12,910
Finish it with a little bit
of green onion,
669
00:24:12,910 --> 00:24:15,913
a little bit of green chives,
slice and nice.
670
00:24:15,913 --> 00:24:17,749
Enjoy it.
What do you guys think, huh?
671
00:24:17,749 --> 00:24:19,350
That's good.
672
00:24:23,121 --> 00:24:24,789
- Hello, everybody.
- Hi.
673
00:24:24,789 --> 00:24:26,557
- Are you guys ready?
- Yeah.
674
00:24:26,557 --> 00:24:27,859
All right. Come on in.
675
00:24:27,859 --> 00:24:29,060
- Yeah.
- Come on in.
676
00:24:29,060 --> 00:24:31,629
[upbeat music]
677
00:24:32,797 --> 00:24:34,532
Let's make some drinks.
678
00:24:34,532 --> 00:24:35,900
How are you guys doing tonight?
679
00:24:35,900 --> 00:24:37,669
Do you guys want anything
to drink?
680
00:24:37,669 --> 00:24:39,003
No, go ahead.
681
00:24:39,003 --> 00:24:40,071
I'm gonna get
chicken and waffles.
682
00:24:40,071 --> 00:24:41,773
Chicken and waffles? Okay.
683
00:24:41,773 --> 00:24:43,474
We should be pouring!
We should be shaking!
684
00:24:43,474 --> 00:24:45,076
- What do you have with vodka?
- Vodka?
685
00:24:45,076 --> 00:24:47,612
That would be this one
right here, the Tropical Parrot.
686
00:24:47,612 --> 00:24:49,514
Off and runnin'.
687
00:24:49,514 --> 00:24:50,748
So it's three drinks,
and three drinks,
688
00:24:50,748 --> 00:24:52,817
and three, um, foods?
689
00:24:52,817 --> 00:24:53,951
And for you, ma'am?
690
00:24:53,951 --> 00:24:55,787
Yeah, I'll do the [indistinct]
691
00:24:55,787 --> 00:24:57,088
There we go.
692
00:24:57,088 --> 00:24:58,489
And this is called what?
693
00:24:58,489 --> 00:25:00,091
The Cuban Espresso Martini.
694
00:25:00,091 --> 00:25:01,626
- Cuban Espresso Martini?
- Yes.
695
00:25:01,626 --> 00:25:02,827
We've got three.
696
00:25:02,827 --> 00:25:05,129
You got three, you got one.
697
00:25:05,129 --> 00:25:07,065
He's got three, he's got one.
698
00:25:10,802 --> 00:25:12,937
We got chicken and waffles
699
00:25:12,937 --> 00:25:14,839
and a grilled loop sandwich.
You know what that is?
700
00:25:14,839 --> 00:25:15,940
A grilled--
that's a grilled cheese.
701
00:25:15,940 --> 00:25:17,008
Here's your water.
702
00:25:17,008 --> 00:25:18,676
- Oh, thank you.
- Uh-huh.
703
00:25:18,676 --> 00:25:20,578
Seems like the floors
got a lot of water.
704
00:25:20,578 --> 00:25:22,680
You guys got the good seats
because no one on the floor
705
00:25:22,680 --> 00:25:24,482
is getting anything
from the bar.
706
00:25:24,482 --> 00:25:27,518
[indistinct chatter]
707
00:25:27,518 --> 00:25:29,120
This is the first ticket.
708
00:25:29,120 --> 00:25:30,688
[bell dinging]
709
00:25:32,190 --> 00:25:33,691
- Now, this is all...
- Oh, it's printin'.
710
00:25:33,691 --> 00:25:35,560
Okay. So let me understand this.
711
00:25:35,560 --> 00:25:37,662
You made one full drink
and then to make a second one
712
00:25:37,662 --> 00:25:39,697
you grab all the bottles
the second time
713
00:25:39,697 --> 00:25:41,065
and made another one
on top of the first one?
714
00:25:41,065 --> 00:25:42,734
Because I went
to talk to them
715
00:25:42,734 --> 00:25:44,102
before I can finish
making the two on top.
716
00:25:44,102 --> 00:25:45,803
But if you were making
two at a time
717
00:25:45,803 --> 00:25:47,004
When you have just doubled up
your forecasts
718
00:25:47,004 --> 00:25:48,139
in the first place?
719
00:25:48,139 --> 00:25:49,574
That's where your martini's in,
720
00:25:49,574 --> 00:25:51,542
now you got cream in everything.
721
00:25:54,512 --> 00:25:55,947
[bell dings]
722
00:25:55,947 --> 00:25:57,081
Ticket number right here.
723
00:25:57,081 --> 00:25:58,182
Chicken and waffle ready to go.
724
00:25:58,182 --> 00:25:59,650
Server please at the bar.
725
00:25:59,650 --> 00:26:00,918
This is not
hot chicken and waffles.
726
00:26:00,918 --> 00:26:02,720
Go on, baby.
Hot wings rather.
727
00:26:02,720 --> 00:26:04,589
- Chicken right there. Yeah.
- Here's a grill loop.
728
00:26:04,589 --> 00:26:05,823
You gotta make sure you take
both things on the ticket.
729
00:26:05,823 --> 00:26:07,825
- All right. Grant.
- Yeah.
730
00:26:07,825 --> 00:26:08,993
Where does this one belong?
731
00:26:08,993 --> 00:26:10,128
That's not mine.
732
00:26:10,128 --> 00:26:11,729
It's got your number.
733
00:26:11,729 --> 00:26:13,564
I already got--
that already went out.
734
00:26:13,564 --> 00:26:15,500
Grant, keep moving, please.
735
00:26:15,500 --> 00:26:17,168
- Where, where's it going?
- I don't...
736
00:26:19,737 --> 00:26:21,773
Where is this going?
737
00:26:21,773 --> 00:26:23,474
Did you put that in?
738
00:26:23,474 --> 00:26:25,076
That's my name on the ticket?
No, it's not.
739
00:26:25,076 --> 00:26:27,111
It's Grant. But Grant
[indistinct] taking orders.
740
00:26:27,111 --> 00:26:28,646
- Then it was Grant.
- How in the Mother of Jesus?
741
00:26:28,646 --> 00:26:30,081
- I don't--that's Grant.
- Okay.
742
00:26:30,081 --> 00:26:31,249
- I'm gonna figure this...
- What?
743
00:26:31,249 --> 00:26:32,483
Your food's out.
744
00:26:34,652 --> 00:26:36,687
No solution in sight.
745
00:26:38,890 --> 00:26:40,625
Question,
did you guys have burgers?
746
00:26:40,625 --> 00:26:42,593
No, no.
747
00:26:42,593 --> 00:26:43,861
I know you guys didn't have it.
748
00:26:43,861 --> 00:26:45,696
You're killing me here.
749
00:26:45,696 --> 00:26:47,064
[bleep] hell.
750
00:26:48,166 --> 00:26:49,967
All right.
Tell me what's going on.
751
00:26:49,967 --> 00:26:51,102
- Ticket. The ticket...
- It's still sitting here.
752
00:26:51,102 --> 00:26:52,770
Yes. It's still sitting here.
753
00:26:52,770 --> 00:26:54,806
I've never seen
a more messed up ticket system.
754
00:26:54,806 --> 00:26:56,274
And now he comes in here
with this machine
755
00:26:56,274 --> 00:26:58,042
to drop a ticket.
756
00:26:58,042 --> 00:26:59,143
This is the most ridiculous
thing in the world.
757
00:26:59,143 --> 00:27:00,711
- Yes.
- [indistinct]
758
00:27:00,711 --> 00:27:02,180
And will that possibly
come up there?
759
00:27:02,180 --> 00:27:03,681
No [indistinct]
760
00:27:03,681 --> 00:27:05,583
Let me just [indistinct]
this real quick.
761
00:27:05,583 --> 00:27:08,085
This guy right here
has done 18 tickets.
762
00:27:08,085 --> 00:27:09,554
Eighteen tickets.
763
00:27:09,554 --> 00:27:10,988
There's five of you out there
764
00:27:10,988 --> 00:27:12,223
and you can't get
the [bleep] food to the table.
765
00:27:12,223 --> 00:27:13,925
And this guy
is walking the food out.
766
00:27:13,925 --> 00:27:15,159
- I know.
- It's frustrating. Yeah.
767
00:27:15,159 --> 00:27:16,494
Frustrating.
768
00:27:19,697 --> 00:27:21,065
It's three burgers.
769
00:27:21,065 --> 00:27:22,733
I need to know
where the burgers go.
770
00:27:22,733 --> 00:27:24,268
I don't remember
bringing up three burgers.
771
00:27:24,268 --> 00:27:25,636
I remember three burgers,
four chicken waffles
772
00:27:25,636 --> 00:27:27,004
all of it over here.
773
00:27:27,004 --> 00:27:28,239
Do we know
where this food is going?
774
00:27:28,239 --> 00:27:30,107
I really don't know.
775
00:27:30,107 --> 00:27:31,609
[groans]
776
00:27:40,685 --> 00:27:43,688
[bell dinging]
777
00:27:43,688 --> 00:27:45,122
There's something
you haven't heard in a while,
778
00:27:45,122 --> 00:27:46,157
a bell and hot food.
779
00:27:48,826 --> 00:27:50,628
[bell dinging]
780
00:27:50,628 --> 00:27:52,697
Runner,
this is our last burger--
781
00:27:52,697 --> 00:27:54,165
you know what? Take that.
I--you just keep--
782
00:27:54,165 --> 00:27:56,033
I know you wanna sell
that one. Go ahead.
783
00:27:56,033 --> 00:27:57,201
[indistinct]
784
00:27:57,201 --> 00:27:58,936
Yeah?
785
00:27:58,936 --> 00:28:00,204
Yeah. Keep being an ass.
786
00:28:02,573 --> 00:28:04,609
Wait, you can't walk
[indistinct] what's wrong?
787
00:28:06,010 --> 00:28:07,011
[bleep] I can't live
with this stupidity.
788
00:28:12,270 --> 00:28:13,972
- what the table number is.
- No. The way you're acting.
789
00:28:13,972 --> 00:28:15,874
Oh, it's because
you actually have
790
00:28:15,874 --> 00:28:18,276
proper running management
back here and that bothers you?
791
00:28:18,276 --> 00:28:19,911
Uh, yeah. Okay.
792
00:28:19,911 --> 00:28:21,580
Yeah, I saw you cook.
You can say all you wanna say.
793
00:28:21,580 --> 00:28:23,415
Yeah, you can say I'm not...
794
00:28:23,415 --> 00:28:24,816
- I've been in your situation.
- Exactly. I'm not...
795
00:28:24,816 --> 00:28:25,817
I have been
in your situation before.
796
00:28:25,817 --> 00:28:27,352
I'm here to help you.
797
00:28:27,352 --> 00:28:29,020
I'm not here to tell
you're a dick.
798
00:28:29,020 --> 00:28:30,555
Tell me where it's going on.
You're gonna [indistinct]
799
00:28:30,555 --> 00:28:31,957
That's what I'm trying
to tell you.
800
00:28:31,957 --> 00:28:33,558
- I don't know.
- Okay, then leave it.
801
00:28:33,558 --> 00:28:34,693
So, that's what I'm trying
to find out.
802
00:28:34,693 --> 00:28:35,794
- Then leave it.
- Okay. Chill.
803
00:28:35,794 --> 00:28:37,362
- You chill.
- Okay.
804
00:28:37,362 --> 00:28:38,497
Well, we're running
25-minute ticket times.
805
00:28:38,497 --> 00:28:39,998
And the food still isn't out.
806
00:28:39,998 --> 00:28:41,633
They're running around
insanely
807
00:28:41,633 --> 00:28:43,335
trying to figure out
where the food goes.
808
00:28:43,335 --> 00:28:45,036
Tim has put up 18 tickets,
809
00:28:45,036 --> 00:28:47,038
and half of them
didn't make it to the table.
810
00:28:47,038 --> 00:28:48,807
This is a complete failure.
811
00:28:48,807 --> 00:28:51,042
It's just mistake after mistake.
812
00:28:51,042 --> 00:28:52,944
This is just
a complete disaster.
813
00:28:52,944 --> 00:28:54,746
I'm gonna call this, Ryan.
We're done.
814
00:28:54,746 --> 00:28:56,448
Tanner, I want you
to please tell everybody
815
00:28:56,448 --> 00:28:58,316
we're closing it down.
Apologize.
816
00:28:58,316 --> 00:28:59,785
Tell them we're closing
and ask 'em
817
00:28:59,785 --> 00:29:01,319
to come back in two nights.
818
00:29:01,319 --> 00:29:03,021
Thank you, guys so much
for coming.
819
00:29:04,089 --> 00:29:07,325
[upbeat music]
820
00:29:13,398 --> 00:29:15,467
- Hello, team.
- all: Hello.
821
00:29:15,467 --> 00:29:19,337
How is everyone feeling
after that brutal stress test?
822
00:29:19,337 --> 00:29:20,705
Oh.
823
00:29:20,705 --> 00:29:23,508
Uh, it was, uh, chaotic,
to say the least.
824
00:29:23,508 --> 00:29:25,343
We did the best we could
with what we got to work with.
825
00:29:25,343 --> 00:29:27,045
But we definitely saw
that we have a lot to learn.
826
00:29:27,045 --> 00:29:29,815
All of that, we're just gonna
leave it in the past.
827
00:29:29,815 --> 00:29:32,717
So we decided
those cocktails last night
828
00:29:32,717 --> 00:29:34,052
in spite of the fact
that it was tough
829
00:29:34,052 --> 00:29:35,387
to get them out to the floor.
830
00:29:35,387 --> 00:29:36,922
Everybody liked them.
831
00:29:36,922 --> 00:29:38,857
But we're going to finish
your menu
832
00:29:38,857 --> 00:29:41,593
with new cocktails
which we'll start with today.
833
00:29:41,593 --> 00:29:44,763
Standards are set very high
in terms of a balanced cocktail.
834
00:29:44,763 --> 00:29:46,932
When we got here,
everything was unbalanced
835
00:29:46,932 --> 00:29:48,700
and super, super sweet.
836
00:29:48,700 --> 00:29:51,136
So today, we're going
to be adding new flavors
837
00:29:51,136 --> 00:29:54,439
that are really going to hit
the mark with this demographic.
838
00:29:54,439 --> 00:29:56,641
First,
here's our Whiskey Tiki Sour.
839
00:29:56,641 --> 00:29:59,578
We're starting with four dashes
of Angostura bitters.
840
00:29:59,578 --> 00:30:01,079
Citrus forward,
841
00:30:01,079 --> 00:30:02,714
half an ounce
of fresh lemon juice,
842
00:30:02,714 --> 00:30:04,950
and an ounce
of pineapple juice.
843
00:30:04,950 --> 00:30:08,487
Then we have for orgeat
but it's almond syrup and rye.
844
00:30:08,487 --> 00:30:11,756
Ounce and a half
and three quarters of an ounce.
845
00:30:11,756 --> 00:30:13,725
Allspice liqueur.
846
00:30:14,559 --> 00:30:17,696
Ice the glassware
all the way to the top.
847
00:30:20,565 --> 00:30:23,168
Pour over fresh ice.
848
00:30:23,168 --> 00:30:27,105
And we're going to garnish
a pineapple frond.
849
00:30:27,105 --> 00:30:30,675
And this is
our Whiskey Tiki Sour.
850
00:30:35,814 --> 00:30:37,148
It's sweet. I like it
851
00:30:37,148 --> 00:30:39,451
and you still get
the citrus sour.
852
00:30:39,451 --> 00:30:40,819
I like it
because there's some drinks
853
00:30:40,819 --> 00:30:42,454
- you could only have one.
- Uh-hmm.
854
00:30:42,454 --> 00:30:43,688
That's when I get out
with a couple of.
855
00:30:43,688 --> 00:30:45,056
So, yeah.
It would be good. Yeah.
856
00:30:46,057 --> 00:30:49,094
[dramatic music]
857
00:30:52,764 --> 00:30:54,766
I don't have to tell Lisa
or Darrell
858
00:30:54,766 --> 00:30:57,435
that last night was a disaster.
They know it.
859
00:30:57,435 --> 00:30:59,204
And it reinforces the premise
860
00:30:59,204 --> 00:31:02,474
that Brandon needs to step up
to run this bar in the future.
861
00:31:02,474 --> 00:31:04,476
I want us to get a chance
to talk, you know,
862
00:31:04,476 --> 00:31:07,679
parent-to-parent because Brandon
is a pretty terrific young man.
863
00:31:07,679 --> 00:31:09,948
- He is. Yeah. He is. Uh-hmm.
- And you know what's great,
864
00:31:09,948 --> 00:31:12,217
is he understands
the numbers of the business.
865
00:31:12,217 --> 00:31:14,686
I see him as a tremendous asset.
866
00:31:14,686 --> 00:31:16,087
He is. Uh-hmm.
867
00:31:16,087 --> 00:31:18,490
But I also see your personality
868
00:31:18,490 --> 00:31:20,992
as a tremendous asset
to this business.
869
00:31:20,992 --> 00:31:23,662
So, I wanna get Brandon in here
for a moment if we can.
870
00:31:23,662 --> 00:31:26,665
- Hold on. Okay.
- Howdy?
871
00:31:26,665 --> 00:31:28,967
You know, your mom,
dad and I were talking and,
872
00:31:28,967 --> 00:31:31,036
you know, we were talking about,
you know, them stepping back.
873
00:31:31,036 --> 00:31:32,771
And when I look
at the two of you,
874
00:31:32,771 --> 00:31:34,806
you migrate to operations
I'm guessing,
875
00:31:34,806 --> 00:31:35,974
- that's your personality.
- Yeah. And I like--
876
00:31:35,974 --> 00:31:37,609
- I like my own.
- Uh-hmm.
877
00:31:37,609 --> 00:31:39,244
So, you're gonna migrate
to operations, Brandon.
878
00:31:39,244 --> 00:31:41,012
You're gonna get involved
in the procedures
879
00:31:41,012 --> 00:31:42,681
and the numbers
and get all those things
880
00:31:42,681 --> 00:31:44,516
tightened up
that we need tightened up.
881
00:31:44,516 --> 00:31:46,017
- Uh-hmm.
- And she'll keep the smiles
882
00:31:46,017 --> 00:31:47,218
in the front of the house
while you do that.
883
00:31:47,218 --> 00:31:49,020
Yeah.
884
00:31:49,020 --> 00:31:50,188
Does that sound like
the right way to go about this?
885
00:31:50,188 --> 00:31:51,790
Yeah, it's perfect.
886
00:31:51,790 --> 00:31:53,558
And once you get
those systems in place
887
00:31:53,558 --> 00:31:55,193
they'll sort of function
on your own.
888
00:31:55,193 --> 00:31:56,895
- Uh-hmm. Uh-hmm.
- And that's when
889
00:31:56,895 --> 00:31:58,697
you can start working
on growing the business
890
00:31:58,697 --> 00:32:00,999
and developing the concept
and making it all yours.
891
00:32:00,999 --> 00:32:02,968
Uh-hmm. Uh-hmm.
892
00:32:02,968 --> 00:32:04,769
So, when I think about it,
893
00:32:04,769 --> 00:32:06,571
uh, I don't want
to be emotional.
894
00:32:06,571 --> 00:32:08,440
- Uh-hmm.
- But I think about Alex.
895
00:32:09,341 --> 00:32:12,510
And I think about him up there
watching and I believe he is.
896
00:32:13,678 --> 00:32:16,214
What would he say
to you today
897
00:32:16,214 --> 00:32:19,718
if he were watching this week,
"Step back, mom"?
898
00:32:19,718 --> 00:32:21,653
- Oh, he would. Yes.
- Step back.
899
00:32:21,653 --> 00:32:23,555
- Yeah.
- Let Brandon step up now
900
00:32:23,555 --> 00:32:25,657
give him a chance to do this.
Back him and support him.
901
00:32:25,657 --> 00:32:27,225
- It didn't work the other way.
- Uh-hmm.
902
00:32:27,225 --> 00:32:28,760
Would he be saying
the same kind of things I am?
903
00:32:28,760 --> 00:32:30,195
- Yeah.
- He would be saying that.
904
00:32:30,195 --> 00:32:33,231
So his legacy has grown
this week, hasn't it?
905
00:32:33,231 --> 00:32:34,733
- It has, yeah. Yes.
- Uh-hmm.
906
00:32:34,733 --> 00:32:36,968
And this new concept
is every bit
907
00:32:36,968 --> 00:32:39,871
as much about him
as the old one does.
908
00:32:39,871 --> 00:32:41,172
- Okay.
- So, you know, when,
909
00:32:41,172 --> 00:32:42,907
when we remodeled bars
like this,
910
00:32:42,907 --> 00:32:44,275
I was looking for assets
911
00:32:44,275 --> 00:32:45,977
that we can exploit
in a building.
912
00:32:45,977 --> 00:32:47,846
And those windows
are the assets
913
00:32:47,846 --> 00:32:49,581
that you exploited,
in that space.
914
00:32:49,581 --> 00:32:51,850
It creates a really,
really dramatic...
915
00:32:51,850 --> 00:32:53,952
- That's beautiful.
- ...and beautiful space, so...
916
00:32:53,952 --> 00:32:56,021
We were hoping
that you could use that--
917
00:32:56,021 --> 00:32:57,989
the culture of the building,
just how, you know,
918
00:32:57,989 --> 00:32:59,624
because it's just
a beautiful building.
919
00:32:59,624 --> 00:33:01,259
Yeah. That's exactly
what we're gonna do.
920
00:33:01,259 --> 00:33:04,062
All that comes together, right?
921
00:33:04,062 --> 00:33:05,930
If we keep this
a [indistinct] place.
922
00:33:05,930 --> 00:33:07,766
This is your shot, buddy.
923
00:33:07,766 --> 00:33:10,001
And if you can turn this around
like I think you can,
924
00:33:10,001 --> 00:33:12,570
think of how you're gonna feel
in a couple of years.
925
00:33:12,570 --> 00:33:14,606
Okay? We good?
926
00:33:14,606 --> 00:33:16,841
Yeah.
927
00:33:16,841 --> 00:33:18,309
- Thank you, sir.
- Knowing that Jon
928
00:33:18,309 --> 00:33:20,178
is gonna completely
change it up,
929
00:33:20,178 --> 00:33:22,047
we know that this is something
that's going to evolve,
930
00:33:22,047 --> 00:33:23,882
and Alex's memory
will evolve with it.
931
00:33:23,882 --> 00:33:25,650
We're looking around
the place and we'll say,
932
00:33:25,650 --> 00:33:27,252
"This will be Alex."
I could just see him
933
00:33:27,252 --> 00:33:28,987
sitting here, I see that,
you know, so...
934
00:33:28,987 --> 00:33:30,588
it's not really the theme
of the bar.
935
00:33:30,588 --> 00:33:32,590
It's really what we did
because of his memory.
936
00:33:33,958 --> 00:33:36,995
[tense music]
937
00:33:46,738 --> 00:33:48,840
- [applause]
- All right!
938
00:33:48,840 --> 00:33:50,008
Look at the bar before.
939
00:33:51,176 --> 00:33:53,211
How you doing?
940
00:33:53,211 --> 00:33:54,946
- Hello!
- I know.
941
00:33:56,815 --> 00:33:57,949
Hi.
942
00:33:57,949 --> 00:33:59,651
- all: Hello.
- Hi.
943
00:33:59,651 --> 00:34:01,686
- You look nervous, Lisa.
- I'm so nervous.
944
00:34:01,686 --> 00:34:03,121
- Are you?
- Yeah.
945
00:34:03,121 --> 00:34:05,090
How was this experience
for you this week?
946
00:34:05,090 --> 00:34:06,624
It's been rough. For me.
947
00:34:06,624 --> 00:34:08,927
I gotta say,
I'm very proud of you.
948
00:34:08,927 --> 00:34:12,130
Because I came at you,
I challenged your decisions.
949
00:34:12,130 --> 00:34:13,965
I challenged your choices.
950
00:34:13,965 --> 00:34:16,000
- Brandon, she's tough.
- Yeah.
951
00:34:16,000 --> 00:34:17,702
Oh, yeah. It's where
I get it from, so.
952
00:34:17,702 --> 00:34:18,870
Yeah.
953
00:34:18,870 --> 00:34:20,972
So, this bar had to target
954
00:34:20,972 --> 00:34:23,141
a young crowd to be successful.
955
00:34:23,141 --> 00:34:24,909
It had to target
an evening crowd
956
00:34:24,909 --> 00:34:26,177
to be successful.
957
00:34:26,177 --> 00:34:28,046
And I had to create a concept
958
00:34:28,046 --> 00:34:30,381
that would work at night
in this environment.
959
00:34:30,381 --> 00:34:32,784
I want it to have
more elegance, more style.
960
00:34:32,784 --> 00:34:34,919
I want it to be a place
that somebody
961
00:34:34,919 --> 00:34:36,921
would go dress like you are
right now, Tanner.
962
00:34:36,921 --> 00:34:38,423
By the way, you
clean up pretty good, buddy.
963
00:34:38,423 --> 00:34:41,259
- Thanks.
- So, you're ready to see it?
964
00:34:41,259 --> 00:34:42,994
- Yes.
- All right, here we go.
965
00:34:44,195 --> 00:34:45,663
One...
966
00:34:47,065 --> 00:34:48,099
two...
967
00:34:49,868 --> 00:34:50,902
three.
968
00:34:51,736 --> 00:34:54,372
- [cheering and applause]
- That is awesome.
969
00:34:59,636 --> 00:35:01,305
One...
970
00:35:01,305 --> 00:35:02,773
two...
971
00:35:04,274 --> 00:35:06,343
three.
972
00:35:06,343 --> 00:35:08,712
- Ooh.
- [cheers and applause]
973
00:35:08,712 --> 00:35:10,180
That's dope.
974
00:35:11,749 --> 00:35:13,317
- That's dope.
- Wow.
975
00:35:13,317 --> 00:35:15,519
- That's cool.
- That is awesome.
976
00:35:16,820 --> 00:35:19,156
We got the signage
over here.
977
00:35:19,156 --> 00:35:20,691
The Loft.
978
00:35:20,691 --> 00:35:23,761
I had to pick a name, Lisa,
that 50 Upstairs.
979
00:35:23,761 --> 00:35:25,496
- You liked the brand?
- I like it.
980
00:35:25,496 --> 00:35:27,331
- It works well.
- Yes.
981
00:35:27,331 --> 00:35:29,466
Look at the entryway,
it's got class, doesn't it now?
982
00:35:29,466 --> 00:35:31,301
Look at the beautiful windows.
983
00:35:31,301 --> 00:35:33,437
When you look inside,
you see those candles up there?
984
00:35:33,437 --> 00:35:34,905
It draws you, doesn't it?
985
00:35:34,905 --> 00:35:36,707
How do you feel, Darrell?
986
00:35:36,707 --> 00:35:38,308
Good. Proud.
987
00:35:38,308 --> 00:35:40,277
How do you feel, Lisa?
988
00:35:40,277 --> 00:35:41,645
It's beautiful.
It's just beautiful.
989
00:35:41,645 --> 00:35:43,180
Yeah. But you can't wait
to see the inside?
990
00:35:43,180 --> 00:35:44,681
I can't wait
to see the inside.
991
00:35:44,681 --> 00:35:45,916
- All right. Go ahead, guys.
- Yes, yes, yes.
992
00:35:45,916 --> 00:35:49,153
[cheering]
993
00:35:50,454 --> 00:35:51,488
Oh.
994
00:35:52,656 --> 00:35:54,425
Is it--oh, my gosh.
995
00:35:54,425 --> 00:35:55,759
Oh, my gosh
996
00:35:55,759 --> 00:35:57,828
Look at that.
997
00:35:57,828 --> 00:35:59,663
Oh, there's [indistinct]
998
00:35:59,663 --> 00:36:01,432
Oh, my God.
999
00:36:04,268 --> 00:36:05,702
[indistinct]
1000
00:36:05,702 --> 00:36:08,305
Wow. Look at the bar.
1001
00:36:08,305 --> 00:36:09,773
Wow. I would throw drinks
back at the bar.
1002
00:36:09,773 --> 00:36:10,941
No cereal.
1003
00:36:10,941 --> 00:36:13,277
Holy crap!
1004
00:36:13,277 --> 00:36:15,946
Oh, my God.
It's so classy-looking.
1005
00:36:15,946 --> 00:36:17,681
I can't imagine
simply walking by
1006
00:36:17,681 --> 00:36:19,216
and not wanting to come in
and say this place.
1007
00:36:19,216 --> 00:36:20,217
This is gonna just attract
so much.
1008
00:36:20,217 --> 00:36:22,352
Oh, my God. I love it.
1009
00:36:22,352 --> 00:36:24,555
- Wow.
- Really nice.
1010
00:36:25,823 --> 00:36:27,458
ell, what do you think?
1011
00:36:27,458 --> 00:36:29,326
Oh, my God.
1012
00:36:29,326 --> 00:36:31,261
I love it.
1013
00:36:32,029 --> 00:36:34,631
What would Alex say right now
if he was looking at this?
1014
00:36:34,631 --> 00:36:38,335
Oh, he'd be sitting right there
just as happy as can be.
1015
00:36:38,335 --> 00:36:39,870
He'd be proud of you,
wouldn't he?
1016
00:36:39,870 --> 00:36:41,939
- Well, yeah.
- You even look a bit emotional.
1017
00:36:41,939 --> 00:36:43,574
Yeah. I get that way
every now and then.
1018
00:36:43,574 --> 00:36:45,242
Yeah.
1019
00:36:45,242 --> 00:36:46,944
Alex would be proud
of this place.
1020
00:36:46,944 --> 00:36:48,745
It is still elegant
and it could be a nice place
1021
00:36:48,745 --> 00:36:50,514
for him to come
to have a drink and stuff.
1022
00:36:50,514 --> 00:36:52,983
I think he's looking down
and he's proud.
1023
00:36:52,983 --> 00:36:54,618
There are a lot of things
I had to fix.
1024
00:36:54,618 --> 00:36:56,453
So I got your
two Harbortouch terminals
1025
00:36:56,453 --> 00:36:57,788
and a bunch of handheld tablets.
1026
00:36:57,788 --> 00:36:58,989
Oh, nice.
1027
00:36:58,989 --> 00:37:00,757
I got PathSpot,
1028
00:37:00,757 --> 00:37:02,292
which is one
of my favorite things.
1029
00:37:02,292 --> 00:37:04,661
PathSpot
is a hand-washing system.
1030
00:37:04,661 --> 00:37:06,597
Remember that 140,000 hours
1031
00:37:06,597 --> 00:37:08,499
that we looked
for annual losses?
1032
00:37:08,499 --> 00:37:10,834
So I got you a lifetime
subscription to Partender.
1033
00:37:10,834 --> 00:37:12,569
Oh, wow.
1034
00:37:12,569 --> 00:37:14,771
I got Tektronix
to come in here and overhaul
1035
00:37:14,771 --> 00:37:16,807
your entire audio
and video system.
1036
00:37:16,807 --> 00:37:19,376
You have good content now
that you can air.
1037
00:37:19,376 --> 00:37:21,845
I got Jason Hulfish
with Grand Theming,
1038
00:37:21,845 --> 00:37:23,580
one of my favorite people
in the world
1039
00:37:23,580 --> 00:37:25,616
to do that
funny mural downstairs
1040
00:37:25,616 --> 00:37:26,984
with the rooster with the cigar.
1041
00:37:26,984 --> 00:37:28,719
- That's a photo spot.
- Right.
1042
00:37:28,719 --> 00:37:30,354
We're elevated. We're classy,
1043
00:37:30,354 --> 00:37:31,788
- but we're still fun.
- Yeah.
1044
00:37:31,788 --> 00:37:33,924
And that rooster
communicates that fun.
1045
00:37:33,924 --> 00:37:35,559
- Uh-hmm.
- What do you think, Lis?
1046
00:37:35,559 --> 00:37:38,529
I love it.
I can't wait to get in it.
1047
00:37:38,529 --> 00:37:40,364
I can't wait
to just see it in action.
1048
00:37:40,364 --> 00:37:42,299
You have a lot to fight for,
don't you, Brandon?
1049
00:37:42,299 --> 00:37:43,534
- Uh-hmm.
- Right?
1050
00:37:43,534 --> 00:37:44,902
This is more than just a bar.
1051
00:37:44,902 --> 00:37:46,570
This is a legacy
you're fighting for.
1052
00:37:46,570 --> 00:37:48,038
A family you're fighting for.
1053
00:37:48,038 --> 00:37:50,307
And I think I gave you
the tools to do it.
1054
00:37:50,307 --> 00:37:51,808
- Yes.
- Oh, yeah.
1055
00:37:51,808 --> 00:37:53,644
- You feel good?
- I do.
1056
00:37:53,644 --> 00:37:55,512
All right, guys.
You ready to do this?
1057
00:37:55,512 --> 00:37:56,914
- Uh-hmm. Yeah.
- Let's get to work.
1058
00:37:56,914 --> 00:37:58,415
- Let's get to work.
- All right guys.
1059
00:37:58,415 --> 00:37:59,950
Grant, seize this tonight,
buddy.
1060
00:37:59,950 --> 00:38:01,785
All right? Step up tonight,
really seize this.
1061
00:38:01,785 --> 00:38:03,453
All right? Congratulations.
1062
00:38:03,453 --> 00:38:04,821
- Thank you.
- Thank you.
1063
00:38:05,856 --> 00:38:08,325
[cheering]
1064
00:38:08,325 --> 00:38:10,527
Welcome to The Loft!
Come on in!
1065
00:38:11,628 --> 00:38:13,530
Welcome [indistinct]
1066
00:38:13,530 --> 00:38:16,967
[upbeat music]
1067
00:38:16,967 --> 00:38:18,502
So start here is one.
1068
00:38:18,502 --> 00:38:19,770
Up and down. Just let her know.
1069
00:38:21,338 --> 00:38:22,873
- Hi, guys.
- both: Hey.
1070
00:38:22,873 --> 00:38:24,374
- How you doing?
- Welcome. What do you think?
1071
00:38:24,374 --> 00:38:25,909
- Looks great.
- I love the bar.
1072
00:38:25,909 --> 00:38:27,377
It looks fantastic.
1073
00:38:27,377 --> 00:38:28,679
Coming in,
there's a ticket up.
1074
00:38:28,679 --> 00:38:30,647
- All right.
- Grilled cheese, Cuban,
1075
00:38:30,647 --> 00:38:32,683
breakfast sandwich,
onions on the side.
1076
00:38:32,683 --> 00:38:34,351
Oh, some [indistinct]
tickets coming in.
1077
00:38:34,351 --> 00:38:35,652
Get it running, please.
1078
00:38:35,652 --> 00:38:36,820
[indistinct]
in here Cuban Panini
1079
00:38:36,820 --> 00:38:38,322
and a grilled cheese dip.
1080
00:38:40,424 --> 00:38:42,526
Talk to me, gentlemen.
How are we doing, Tim?
1081
00:38:42,526 --> 00:38:44,494
- Doing good, sir. I'm doing...
- How many tickets we got?
1082
00:38:44,494 --> 00:38:45,929
- Just one more now?
- Just one right now.
1083
00:38:45,929 --> 00:38:46,897
- One but one big one.
- Party going out.
1084
00:38:46,897 --> 00:38:47,898
- Excellent.
1085
00:38:47,898 --> 00:38:49,666
Runner!
1086
00:38:49,666 --> 00:38:51,435
[bell dings]
1087
00:38:52,769 --> 00:38:55,072
Straws. Grant,
you're doing beautifully.
1088
00:38:55,072 --> 00:38:56,540
Oh, yeah.
1089
00:38:59,042 --> 00:39:00,644
That's a [indistinct]
1090
00:39:00,644 --> 00:39:02,112
So far so good.
1091
00:39:02,112 --> 00:39:04,514
Grant has really stepped up,
I must say.
1092
00:39:04,514 --> 00:39:05,983
I don't see him
as a manager tonight.
1093
00:39:05,983 --> 00:39:09,052
He's functioning as a bartender,
but a good one.
1094
00:39:09,052 --> 00:39:11,655
He's holding his own.
Tanner is holding their own.
1095
00:39:11,655 --> 00:39:13,624
Ticket times in the kitchen
is doing well.
1096
00:39:13,624 --> 00:39:16,026
Most important,
Brandon is leading.
1097
00:39:16,026 --> 00:39:17,794
Lisa is helping out.
1098
00:39:17,794 --> 00:39:19,396
Darrell doesn't even have
to do anything
1099
00:39:19,396 --> 00:39:20,831
because we're running so well.
1100
00:39:23,066 --> 00:39:24,801
I left lipstick on you.
1101
00:39:24,801 --> 00:39:26,503
[indistinct]
1102
00:39:26,503 --> 00:39:28,939
It's a rough week,
but I mean,
1103
00:39:28,939 --> 00:39:31,608
Jon freakin' nailed
everything here,
1104
00:39:31,608 --> 00:39:33,176
so yeah, I'm excited. Yeah.
1105
00:39:33,176 --> 00:39:34,811
[laughs]
1106
00:39:34,811 --> 00:39:36,947
So I wanna share
something with you.
1107
00:39:36,947 --> 00:39:40,117
I lost my mom
just a few years ago.
1108
00:39:40,117 --> 00:39:42,986
So it was not easy for me
to come here
1109
00:39:42,986 --> 00:39:45,122
and pick on you
and your decisions.
1110
00:39:45,122 --> 00:39:47,190
It was not an easy thing
for me to do.
1111
00:39:47,190 --> 00:39:49,893
You remind me of my mom
a little bit.
1112
00:39:49,893 --> 00:39:52,029
So this was not easy for me.
1113
00:39:52,029 --> 00:39:54,031
So I hope you know
everything I said to you
1114
00:39:54,031 --> 00:39:55,666
I said out of love...
1115
00:39:55,666 --> 00:39:56,967
- Oh, I know. Yeah.
- ...out of respect
1116
00:39:56,967 --> 00:39:59,670
and to help you
and look at what we did.
1117
00:39:59,670 --> 00:40:01,038
- I know.
- Yeah, yeah, they're good.
1118
00:40:01,038 --> 00:40:02,572
- Are you proud?
- I am.
1119
00:40:02,572 --> 00:40:04,041
Yeah. I am. I have...
1120
00:40:04,041 --> 00:40:05,142
Are you feeling
you're set up to succeed?
1121
00:40:05,142 --> 00:40:06,510
I am. Yeah, I do. Yeah.
1122
00:40:06,510 --> 00:40:08,045
Well, my work is done.
1123
00:40:08,045 --> 00:40:09,546
Now it's all up to you.
Congratulations, buddy.
1124
00:40:09,546 --> 00:40:10,881
You got this, don't you?
1125
00:40:10,881 --> 00:40:12,549
Oh, yup, got it
rock and rolling.
1126
00:40:12,549 --> 00:40:14,084
And, and you got peace
in the family again.
1127
00:40:14,084 --> 00:40:15,519
I'm good.
1128
00:40:15,519 --> 00:40:16,820
That's a good thing too,
isn't it?
1129
00:40:16,820 --> 00:40:18,121
Absolutely, sir.
I'm [indistinct]
1130
00:40:18,121 --> 00:40:20,924
- So a little group hug?
- Oh, for sure.
1131
00:40:20,924 --> 00:40:22,592
- Ah, congratulations.
- Oh, thank you so much.
1132
00:40:22,592 --> 00:40:23,860
- I wish you all the very best.
- Thank you.
1133
00:40:23,860 --> 00:40:25,462
- both: Thank you.
- Goodnight.
1134
00:40:25,462 --> 00:40:26,596
- Thank you, Jon.
- Goodnight, everybody.
1135
00:40:36,740 --> 00:40:39,776
[upbeat music]
1136
00:40:46,149 --> 00:40:47,918
announcer: Promotional
consideration provided by
1137
00:40:47,918 --> 00:40:49,686
Harbortouch, PathSpot,
Partender, Orange Door,
1138
00:40:49,686 --> 00:40:51,488
Draft Medic, Tektronics,
LoweGear,
1139
00:40:51,488 --> 00:40:53,490
The American Clean,
LLC, Grand Theming,
1140
00:40:53,490 --> 00:40:55,058
Signs Now of Brandon,
One Stone,
1141
00:40:55,058 --> 00:40:56,000
The Barterhouse Ybor,
and Ersi.