1
00:00:01,166 --> 00:00:03,567
[John] This sucks. That sucks.
2
00:00:03,567 --> 00:00:04,900
-[Jennifer] You doing okay?
-[John] No.
3
00:00:04,967 --> 00:00:07,667
I'm overworked
and I'm doing everything.
4
00:00:08,600 --> 00:00:11,467
I feel burnt out, which sucks.
5
00:00:11,467 --> 00:00:13,767
[Robert] That looks just like
the way he runs his kitchen,
6
00:00:13,767 --> 00:00:14,867
junk everywhere.
7
00:00:14,867 --> 00:00:16,767
[Jennifer] It's
super frustrating.
8
00:00:16,767 --> 00:00:18,400
I just lost the energy.
9
00:00:18,467 --> 00:00:20,266
So what does that mean?
10
00:00:20,266 --> 00:00:23,500
[Robert] John seems like
a very tormented man.
11
00:00:24,100 --> 00:00:25,266
I am here to help.
12
00:00:26,400 --> 00:00:28,667
All right, come on.
Let's go, let's go!
13
00:00:28,667 --> 00:00:30,000
Is this what you want?
14
00:00:30,000 --> 00:00:33,467
Because I'm spending
a lot of time and money
to change this,
15
00:00:33,467 --> 00:00:34,500
not to have you fail.
16
00:00:47,767 --> 00:00:50,266
I'm headed to Franconia,
New Hampshire
17
00:00:50,266 --> 00:00:53,600
to meet John and Jennifer,
owners of The Dutch Treat.
18
00:00:54,867 --> 00:00:57,667
So, Franconia is
a very well-known skiing area,
19
00:00:57,667 --> 00:01:00,000
lots of mountains here,
beautiful scenery.
20
00:01:00,000 --> 00:01:00,667
lots of mountains here,
beautiful scenery.
21
00:01:00,667 --> 00:01:02,700
You see the river
by the side of me here.
22
00:01:02,767 --> 00:01:05,066
Franconia is a destination,
23
00:01:05,066 --> 00:01:07,200
which to me,
helps a restaurant.
24
00:01:07,266 --> 00:01:09,367
But again, I don't know
the full story yet
25
00:01:09,367 --> 00:01:11,900
till I meet John and Jennifer,
so we'll see.
26
00:01:16,800 --> 00:01:18,166
Okay, this is on.
27
00:01:19,000 --> 00:01:22,000
I am chef-owner
of The Dutch Treat.
28
00:01:22,066 --> 00:01:26,667
We do, you know,
burgers, pizzas, pasta dishes,
kind of like everything.
29
00:01:26,667 --> 00:01:28,266
-[woman] Oh,
thank you so much.
-You're welcome, guys.
30
00:01:28,266 --> 00:01:30,000
Family-owned since '73,
31
00:01:30,000 --> 00:01:30,467
Family-owned since '73,
32
00:01:30,467 --> 00:01:33,667
and I've pretty much been
running it since mid-'80s.
33
00:01:34,567 --> 00:01:35,600
You're doing good.
34
00:01:35,600 --> 00:01:37,767
-My pizzas are almost done.
-This is terrible.
35
00:01:37,767 --> 00:01:40,266
Aw, what do you mean?
You love cooking.
36
00:01:40,266 --> 00:01:42,500
When I met John, I was 23,
37
00:01:42,567 --> 00:01:45,266
and he was working
with and for his parents.
38
00:01:45,266 --> 00:01:47,066
He was extremely hardworking,
39
00:01:47,066 --> 00:01:49,100
very handsome, very funny.
40
00:01:49,166 --> 00:01:52,200
He was definitely, uh,
the hottest game in town.
41
00:01:52,266 --> 00:01:54,100
[laughs] Yeah, I still think
he's pretty great.
42
00:01:55,066 --> 00:01:57,600
The Dutch Treat
is an institution.
43
00:01:57,667 --> 00:01:59,767
It's a legend in this town,
44
00:01:59,767 --> 00:02:00,000
and for John,
it's his family's legacy.
45
00:02:00,000 --> 00:02:03,367
and for John,
it's his family's legacy.
46
00:02:03,367 --> 00:02:05,667
[John] I plan, I order,
I certainly cook,
47
00:02:05,667 --> 00:02:08,266
take care of all
the employees,
payroll, books,
48
00:02:08,266 --> 00:02:10,467
clean, vacuum,
pretty much everything.
49
00:02:11,467 --> 00:02:13,000
John loves working for himself
50
00:02:13,066 --> 00:02:14,266
and owning his own restaurant.
51
00:02:14,266 --> 00:02:16,266
But he's been
doing this so long
52
00:02:16,266 --> 00:02:18,667
that it's no longer fun,
53
00:02:18,667 --> 00:02:21,667
and he's just exhausted by it.
54
00:02:21,667 --> 00:02:23,166
So four-and-a-half months ago,
55
00:02:23,166 --> 00:02:25,200
I left my high school
principal job
56
00:02:25,266 --> 00:02:27,266
to lighten his load.
57
00:02:27,266 --> 00:02:30,000
It's probably, like,
six more minutes
on this large pizza.
58
00:02:30,066 --> 00:02:33,100
[John] I do appreciate
my wife being here.
59
00:02:33,166 --> 00:02:35,367
Yeah, I know it seems
very romantic and all.
60
00:02:35,367 --> 00:02:37,867
But we're around each other
all the time,
61
00:02:37,867 --> 00:02:40,100
so we never do
a lot of things together
62
00:02:40,100 --> 00:02:41,600
'cause we're always here.
63
00:02:41,600 --> 00:02:44,100
-Jazz nights, I think,
would really boost sales.
-Sundays don't work.
64
00:02:44,100 --> 00:02:46,100
We can't fricking do that.
65
00:02:46,166 --> 00:02:48,200
Plus, now that
Jennifer's here,
66
00:02:48,266 --> 00:02:49,867
she needs to be compensated,
67
00:02:49,867 --> 00:02:51,767
and we can't afford it
68
00:02:51,767 --> 00:02:54,567
because the restaurant
pretty much breaks even.
69
00:02:54,567 --> 00:02:56,767
You know, we have enough
to pay for what we have.
70
00:02:56,767 --> 00:02:58,867
That's about it.
71
00:02:58,867 --> 00:03:00,000
[Jennifer] I don't
take a paycheck,
which is fine for now.
72
00:03:00,000 --> 00:03:01,467
[Jennifer] I don't
take a paycheck,
which is fine for now.
73
00:03:01,467 --> 00:03:03,867
But, you know,
we can do it somehow.
74
00:03:03,867 --> 00:03:05,166
We can figure it out.
75
00:03:06,667 --> 00:03:08,266
[John] I feel burnt out,
76
00:03:08,266 --> 00:03:12,367
and running this restaurant
does not appeal to me anymore.
77
00:03:12,367 --> 00:03:14,100
So I don't know what to do.
78
00:03:28,066 --> 00:03:29,600
[bell rings]
79
00:03:29,667 --> 00:03:30,000
Well, interesting,
the first thing I don't like
80
00:03:30,000 --> 00:03:32,667
Well, interesting,
the first thing I don't like
81
00:03:32,667 --> 00:03:35,300
is a carpet in here
as I walk in.
82
00:03:35,367 --> 00:03:37,900
I mean, this is obviously
a very old place,
83
00:03:37,967 --> 00:03:39,900
very dull, very outdated.
84
00:03:39,967 --> 00:03:43,400
One type of table,
one type of chair.
85
00:03:43,467 --> 00:03:45,767
Two type of table,
two type of chair.
86
00:03:46,166 --> 00:03:47,767
Three booths,
87
00:03:47,767 --> 00:03:49,767
this banquette kind of table,
88
00:03:49,767 --> 00:03:52,600
some cheap
plastic tablecloths.
89
00:03:52,667 --> 00:03:56,467
Just seems like a menagerie
of bits and pieces,
90
00:03:56,467 --> 00:04:00,000
and some of these pieces
[chuckles] date back,
I think,
91
00:04:00,000 --> 00:04:00,200
and some of these pieces
[chuckles] date back,
I think,
92
00:04:00,266 --> 00:04:02,567
to the '60s or '70s,
I don't know.
93
00:04:02,567 --> 00:04:04,166
If it's been around
for a long time,
94
00:04:04,166 --> 00:04:06,367
they haven't sunk
the money back into it.
95
00:04:06,367 --> 00:04:08,867
Why, I don't know.
I'm gonna find out.
96
00:04:08,867 --> 00:04:11,900
John, Jennifer, come in
the restaurant, please!
97
00:04:11,967 --> 00:04:14,166
-[clapping] Good morning.
-Good morning!
98
00:04:14,166 --> 00:04:15,367
-[Robert] How are you?
-So nice to meet you.
99
00:04:15,367 --> 00:04:16,700
-I'm Jennifer. Yes.
-Very nice to meet you.
100
00:04:16,767 --> 00:04:18,166
-John, very nice to meet you.
-Thank you for coming.
101
00:04:18,166 --> 00:04:19,300
-John Opalinski.
-Take a seat.
102
00:04:19,367 --> 00:04:20,667
-Thank you.
-Thank you.
103
00:04:21,767 --> 00:04:24,367
Uh, first of all,
tell me, how long
have you lived here?
104
00:04:24,367 --> 00:04:26,367
We've been up here since '73,
105
00:04:26,367 --> 00:04:28,367
so that's 50,
almost 50 years...
106
00:04:28,367 --> 00:04:30,000
-[Robert] Okay.
-...that my parents
had this restaurant.
107
00:04:30,000 --> 00:04:31,166
-[Robert] Okay.
-...that my parents
had this restaurant.
108
00:04:31,166 --> 00:04:32,567
You were a kid, then?
109
00:04:32,567 --> 00:04:34,367
Yes, 11 years old.
That is true.
110
00:04:34,367 --> 00:04:36,567
-So did you work
in the restaurant?
-Yes.
111
00:04:36,567 --> 00:04:39,467
-Then you met Jennifer.
-[John] Jennifer in '93,
112
00:04:39,467 --> 00:04:42,000
and then we were
married in '96.
113
00:04:42,066 --> 00:04:44,200
We moved to San Francisco,
114
00:04:44,266 --> 00:04:46,567
and I lived to San Francisco
for a year.
115
00:04:46,567 --> 00:04:47,700
And your parents kept this
116
00:04:47,767 --> 00:04:49,000
-while you were
in San Francisco?
-[John] Yes.
117
00:04:49,000 --> 00:04:50,000
And it was great.
118
00:04:50,066 --> 00:04:51,100
I mean, that is the first time
119
00:04:51,100 --> 00:04:52,800
I'd ever worked
in a different restaurant,
120
00:04:52,867 --> 00:04:55,900
-so I soaked in
as much as I could.
-Okay.
121
00:04:55,967 --> 00:04:57,867
When did you return back here?
122
00:04:57,867 --> 00:04:59,567
-A year later.
-Yep, '97.
123
00:04:59,567 --> 00:05:00,000
[Robert] '97.
124
00:05:00,000 --> 00:05:00,900
[Robert] '97.
125
00:05:00,967 --> 00:05:03,367
-August of '97.
-The parents called, said...
126
00:05:03,367 --> 00:05:04,767
-[Robert] "That's it,
we're done"?
-"Look, we're gonna sell.
127
00:05:04,767 --> 00:05:06,000
-We can't keep doing this."
-[Robert] Yep.
128
00:05:06,000 --> 00:05:08,567
And so at that point,
I was full of ideas
129
00:05:08,567 --> 00:05:10,066
and I had energy and stuff.
130
00:05:10,066 --> 00:05:12,200
-[Robert] Yep.
-And we were cranking then.
131
00:05:12,266 --> 00:05:14,967
-We were doing breakfast,
lunch, and dinner, um...
-Okay.
132
00:05:14,967 --> 00:05:17,467
-Six days a week,
seven days a week?
-Seven days a week. Yep.
133
00:05:17,467 --> 00:05:20,100
-Pans on weekends.
-And I did, and I did
seven days a week
134
00:05:20,100 --> 00:05:22,200
-up until recently.
-Okay.
135
00:05:22,266 --> 00:05:24,767
What was the highest
revenue you did?
136
00:05:24,767 --> 00:05:26,767
Might have hit $800,000
for the year.
137
00:05:26,767 --> 00:05:29,000
Can somebody get me
the PnLs, please?
138
00:05:30,467 --> 00:05:31,767
Thank you.
139
00:05:31,767 --> 00:05:36,066
Why do you feel that you went
from $760,000
140
00:05:36,066 --> 00:05:40,600
and then 2019, you dropped
by almost $200,000?
141
00:05:40,667 --> 00:05:41,700
Why do you think that was?
142
00:05:41,767 --> 00:05:43,400
Well, it's kinda, you know...
143
00:05:44,467 --> 00:05:46,166
We went to four days a week.
144
00:05:46,166 --> 00:05:49,066
Okay. 'Cause you were tired?
145
00:05:49,066 --> 00:05:51,767
-That's a big part of it.
-[Robert] Okay.
146
00:05:51,767 --> 00:05:54,400
[John] Uh, things were
getting a little stale here.
147
00:05:54,467 --> 00:05:55,767
I was getting stale.
148
00:05:55,767 --> 00:05:57,200
What is your feeling
about your career?
149
00:05:57,266 --> 00:05:59,266
I, well, I've been like...
150
00:05:59,266 --> 00:06:00,000
I've been a line cook
for almost 40 years, I mean,
151
00:06:00,000 --> 00:06:01,667
I've been a line cook
for almost 40 years, I mean,
152
00:06:01,667 --> 00:06:03,667
-or 30, whatever it is,
that's what I do.
-Let's be proud of that.
153
00:06:03,667 --> 00:06:05,667
You know, I don't think
I'm very talented,
154
00:06:05,667 --> 00:06:06,867
but at least I knew if--
155
00:06:06,867 --> 00:06:08,700
Why do you keep
putting yourself down?
156
00:06:08,767 --> 00:06:09,967
Oh, well, good...
157
00:06:09,967 --> 00:06:11,266
Okay. I don't know.
158
00:06:11,266 --> 00:06:13,000
Okay, so let's fast-forward.
159
00:06:13,000 --> 00:06:14,700
So you got the restaurant.
160
00:06:14,767 --> 00:06:17,667
You were working
not at the restaurant,
or were you?
161
00:06:17,667 --> 00:06:19,166
-No.
-So you were doing what?
162
00:06:19,166 --> 00:06:22,667
[Jennifer] Teaching
at our local high school
for 20 years, until 2019.
163
00:06:22,667 --> 00:06:25,600
-Then school principal
for the past three years.
-[Robert] Okay.
164
00:06:25,667 --> 00:06:27,567
So when did you come
into the restaurant?
165
00:06:27,567 --> 00:06:30,000
-Just about five months ago.
-[Robert] Why?
166
00:06:30,000 --> 00:06:32,266
[Jennifer] I left
my high school principal job
167
00:06:32,266 --> 00:06:35,367
to help lighten John's load.
168
00:06:35,367 --> 00:06:36,767
So you're not
on payroll, though.
169
00:06:37,266 --> 00:06:38,567
[whispers] No.
170
00:06:38,567 --> 00:06:39,867
-[Robert] Uh...
-I mean, eventually,
we're working into that.
171
00:06:39,867 --> 00:06:40,767
Okay.
172
00:06:41,667 --> 00:06:42,634
Okay.
173
00:06:42,667 --> 00:06:45,000
So, what has your role been
for five months?
174
00:06:45,000 --> 00:06:47,367
[Jennifer] So I'm making
pizza, which keeps me busy,
175
00:06:47,367 --> 00:06:50,300
because it is somewhat hard
on the servers
176
00:06:50,367 --> 00:06:53,667
to have someone come in
who has some ideas, right?
177
00:06:53,667 --> 00:06:57,600
And I try to be gentle,
but there are some things
I wanted to see changed.
178
00:06:57,667 --> 00:06:59,667
-But by being--
-Why are you being gentle?
It's your restaurant.
179
00:06:59,667 --> 00:07:00,000
-But I'm "new." You know,
we do joke, I'm new.
-[John] True that.
180
00:07:00,000 --> 00:07:02,700
-But I'm "new." You know,
we do joke, I'm new.
-[John] True that.
181
00:07:02,767 --> 00:07:04,867
The servers,
I'm not in the business
to make friends.
182
00:07:04,867 --> 00:07:06,900
I'm in the business
to make you successful,
183
00:07:06,967 --> 00:07:09,800
[inhales] and right now,
this tells me you're
not successful.
184
00:07:11,266 --> 00:07:12,600
But I am here to help you.
185
00:07:13,400 --> 00:07:14,700
So go get yourself ready.
186
00:07:14,767 --> 00:07:15,700
I want to see a service.
187
00:07:15,767 --> 00:07:17,600
Do not change what you do,
188
00:07:17,667 --> 00:07:19,000
and let me know
when you're ready, okay?
189
00:07:19,066 --> 00:07:19,900
-Thank you.
-Okay. Thank you.
190
00:07:19,967 --> 00:07:21,000
-[Robert] Thank you.
-All right.
191
00:07:22,900 --> 00:07:24,367
[John] You got bacon in?
192
00:07:24,367 --> 00:07:26,700
-Bacon's in. It's almost done.
-Should get all of it
in this oven.
193
00:07:28,300 --> 00:07:29,867
[Robert] This is
a big restaurant,
194
00:07:29,867 --> 00:07:30,000
and all the customers file in
at once and seat themselves.
195
00:07:30,000 --> 00:07:33,400
and all the customers file in
at once and seat themselves.
196
00:07:33,467 --> 00:07:35,767
Welcome! Four, perfect, okay.
197
00:07:35,767 --> 00:07:39,367
Let me take a look,
take a look, okay.
198
00:07:39,367 --> 00:07:41,066
We're gonna put you
right here.
199
00:07:41,066 --> 00:07:42,300
Do you normally seat people?
200
00:07:43,200 --> 00:07:44,900
-So--
-If you don't, stop.
201
00:07:44,967 --> 00:07:47,367
-Okay, fair enough, okay.
-[customer laughs]
202
00:07:47,367 --> 00:07:48,867
Don't do something
you don't normally do,
203
00:07:48,867 --> 00:07:51,066
-'cause that doesn't help me.
-[Jennifer] Okay. Hi, guys.
204
00:07:51,066 --> 00:07:52,467
[Robert] Jennifer is
trying to help,
205
00:07:52,467 --> 00:07:54,400
but her role isn't
clearly defined,
206
00:07:54,467 --> 00:07:56,100
and that's a problem.
207
00:07:56,100 --> 00:07:58,200
Hi, folks. Sorry it took me
a second to get over here.
208
00:07:58,266 --> 00:08:00,000
My name's Diana.
What are we drinking?
209
00:08:00,000 --> 00:08:00,467
My name's Diana.
What are we drinking?
210
00:08:00,467 --> 00:08:02,000
Iced tea, yes, ma'am.
211
00:08:02,000 --> 00:08:03,900
Folks, I'll be
right back with you.
212
00:08:03,967 --> 00:08:07,000
[Robert] One server, Diana,
has taken eight tables,
213
00:08:07,066 --> 00:08:09,467
while the other servers
are only taking two each.
214
00:08:10,367 --> 00:08:11,967
[Diana] Sorry about
the delay, guys.
215
00:08:11,967 --> 00:08:13,266
It's a little chaotic.
216
00:08:13,266 --> 00:08:14,667
[Robert] This is
horrible service
217
00:08:14,667 --> 00:08:16,867
and reflects a total lack
of leadership.
218
00:08:17,800 --> 00:08:20,100
The service is very slow.
219
00:08:20,100 --> 00:08:22,400
Uh, just brought out
the wrong thing, initially.
220
00:08:22,467 --> 00:08:24,767
[man] The nachos we ordered
as for the appetizers
221
00:08:24,767 --> 00:08:26,166
that came out with the meal.
222
00:08:26,166 --> 00:08:28,500
[Robert] Put your hands up
if you haven't got food yet.
223
00:08:28,567 --> 00:08:29,967
Keep your hands up.
224
00:08:29,967 --> 00:08:30,000
-You didn't have food yet?
-Yeah.
225
00:08:30,000 --> 00:08:31,667
-You didn't have food yet?
-Yeah.
226
00:08:31,667 --> 00:08:34,166
[Robert] A nonexistent
strategy in the front of house
227
00:08:34,166 --> 00:08:36,500
has everyone
set up for failure.
228
00:08:36,567 --> 00:08:38,467
[Jennifer] The pizza,
it's almost done.
229
00:08:38,467 --> 00:08:39,900
It's so close.
230
00:08:39,967 --> 00:08:41,567
It's okay. I don't care.
231
00:08:41,567 --> 00:08:43,667
This sucks. That sucks.
232
00:08:43,667 --> 00:08:46,800
[Robert] But John's
lack of passion is
the main problem.
233
00:08:48,266 --> 00:08:50,800
That looks just like
the way he runs his kitchen.
234
00:08:50,867 --> 00:08:52,300
Just junk everywhere.
235
00:08:52,367 --> 00:08:55,600
Cooked beef, raw beef,
raw beef sitting in blood.
236
00:08:56,800 --> 00:08:59,767
Then I've got a lemon,
piece of chocolate,
237
00:08:59,767 --> 00:09:00,000
a potato, money.
238
00:09:00,000 --> 00:09:01,500
a potato, money.
239
00:09:01,567 --> 00:09:03,967
[laughing]
240
00:09:04,667 --> 00:09:05,900
Cucumber peel, I mean...
241
00:09:05,967 --> 00:09:08,367
It just, it's comical to me,
242
00:09:08,367 --> 00:09:11,066
because I've never seen
a kitchen like this before.
243
00:09:11,700 --> 00:09:13,967
Oh, my goodness.
244
00:09:17,567 --> 00:09:19,467
[Robert] John,
come in here, please.
245
00:09:20,367 --> 00:09:22,467
-[John] Yes?
-What is this area?
246
00:09:24,266 --> 00:09:26,800
[John] Prepping area.
But now...
247
00:09:26,867 --> 00:09:28,500
But look, look.
248
00:09:28,567 --> 00:09:32,166
Sitting in blood. You know
that you can't do that, right?
249
00:09:32,166 --> 00:09:35,000
-No, I didn't know
that, actually.
-Blood has contaminants in it.
250
00:09:35,000 --> 00:09:37,667
-Okay.
-Has to stay
in a perforated tray.
251
00:09:37,667 --> 00:09:40,800
-Okay, I did not know that.
-Cooked food, come on.
252
00:09:40,867 --> 00:09:42,767
The front of house is in chaos
253
00:09:42,767 --> 00:09:45,166
because the servers are
understaffed in one room
254
00:09:45,166 --> 00:09:46,138
and overstaffed in another,
255
00:09:46,138 --> 00:09:47,100
and overstaffed in another,
256
00:09:47,100 --> 00:09:50,266
and there's no leadership
in place to get things
on track.
257
00:09:51,367 --> 00:09:52,400
-Hello.
-Hello.
258
00:09:52,467 --> 00:09:53,867
Who's who?
259
00:09:54,767 --> 00:09:56,266
-Sarah.
-Sarah and...
260
00:09:56,266 --> 00:09:58,100
-Ashley.
-Ashley.
261
00:09:58,166 --> 00:10:00,600
So what's going on? Tell me.
262
00:10:00,667 --> 00:10:03,567
We weren't overstaffed.
We were just pushed
into one room.
263
00:10:03,567 --> 00:10:06,667
-We'll be getting base tables.
-So who takes all those tables
when you're in here then?
264
00:10:06,667 --> 00:10:08,000
Diana.
265
00:10:08,000 --> 00:10:10,166
[Robert] But she cannot
run 37 people--
266
00:10:10,166 --> 00:10:11,266
-[Sarah] She tries.
-[Ashley] We know this.
267
00:10:11,266 --> 00:10:13,567
The only reason why we did
sections is so that way,
268
00:10:13,567 --> 00:10:15,767
the other two waitresses
would get tables.
269
00:10:15,767 --> 00:10:16,138
I said, "Do what
you normally do,"
270
00:10:16,138 --> 00:10:18,000
I said, "Do what
you normally do,"
271
00:10:18,000 --> 00:10:19,567
and if that means
seat one table
272
00:10:19,567 --> 00:10:22,300
-and 60 sit outside, sorry.
-So when people are going,
273
00:10:22,367 --> 00:10:24,100
"Excuse me, ma'am, ma'am,
I wanna take my...
274
00:10:24,166 --> 00:10:25,667
I want my order taken,"
275
00:10:25,667 --> 00:10:27,667
you say, "No, not now"?
Is that what you're saying?
276
00:10:27,667 --> 00:10:30,467
-When you bring people--
-No, I would never
give you 37 people.
277
00:10:30,467 --> 00:10:32,867
I would give you three tables
at a time. That's it.
278
00:10:32,867 --> 00:10:34,300
Will we still be able
to pay our bills
279
00:10:34,367 --> 00:10:35,600
with three tables each?
280
00:10:35,667 --> 00:10:38,000
[Robert] Listen, if you do
three tables correctly,
281
00:10:38,066 --> 00:10:43,000
you're making a lot more money
than you have seven tables
tipping you next to nothing.
282
00:10:43,066 --> 00:10:45,000
-[Sarah] Like, really?
-Because if you do
good service...
283
00:10:45,000 --> 00:10:46,138
-Yeah. Okay.
-...you get good tips
regardless.
284
00:10:46,138 --> 00:10:47,767
-Yeah. Okay.
-...you get good tips
regardless.
285
00:10:47,767 --> 00:10:50,767
-Okay, come work here
for a few weeks.
-I am working here.
286
00:10:50,767 --> 00:10:52,266
I'm working.
287
00:10:52,266 --> 00:10:53,300
-I just watched
you work this morning.
-Not just your day and a half.
288
00:10:53,367 --> 00:10:55,467
Well, I'm glad
you asked my opinion
289
00:10:55,467 --> 00:10:57,500
-and I can express it.
-I did, and you expressed it.
290
00:10:57,567 --> 00:10:59,567
-All right, let's, let's...
-[Laurie] The idiots in here,
they don't tip more than 10%.
291
00:10:59,567 --> 00:11:03,300
[Robert] I am honestly
confused why the server
Sarah got so upset.
292
00:11:03,367 --> 00:11:07,367
It speaks to the lack
of structure and leadership
in this restaurant.
293
00:11:07,367 --> 00:11:08,667
I've seen enough.
294
00:11:08,667 --> 00:11:11,000
All right, guys, thank you
very much for coming.
295
00:11:11,000 --> 00:11:12,667
I've seen everything
I need to see,
296
00:11:12,667 --> 00:11:13,867
and we'll see you tomorrow.
297
00:11:13,867 --> 00:11:15,266
Different menu.
298
00:11:19,700 --> 00:11:22,500
I'll do the grilled
vegetable sandwich,
299
00:11:22,567 --> 00:11:24,100
a meat-lover's pizza.
300
00:11:24,100 --> 00:11:27,000
Then also do me up
a chicken pesto pasta.
301
00:11:27,000 --> 00:11:28,266
-[Diana] Okay.
-[Robert] Okay?
302
00:11:29,467 --> 00:11:32,000
The grilled
vegetable sandwich.
303
00:11:32,000 --> 00:11:33,266
Small meat-lover's.
304
00:11:33,266 --> 00:11:34,767
Chicken pesto pasta.
305
00:11:36,066 --> 00:11:37,567
-Thank you.
-You're very welcome.
306
00:11:37,567 --> 00:11:40,767
Uh, John, Jennifer. Come
in the restaurant, please.
307
00:11:43,567 --> 00:11:45,367
Grilled vegetable sandwich.
308
00:11:45,367 --> 00:11:46,138
It's got cheese, vegetables.
309
00:11:46,138 --> 00:11:46,867
It's got cheese, vegetables.
310
00:11:49,767 --> 00:11:53,000
It just tastes like
greasy cheese sandwiches
drenched in oil.
311
00:11:53,066 --> 00:11:54,200
I mean, look at the cheese.
312
00:11:54,266 --> 00:11:55,667
The sauce has zero flavor.
313
00:11:57,867 --> 00:11:58,900
Pizza.
314
00:12:01,166 --> 00:12:02,900
Pizza's got far too much
cheese on it.
315
00:12:02,967 --> 00:12:05,700
You can see the grease
on the backside of it.
316
00:12:05,767 --> 00:12:07,767
Too much pepperoni,
too much sausage,
317
00:12:07,767 --> 00:12:09,900
and it literally
just drips in grease.
318
00:12:11,467 --> 00:12:13,800
And I know that Jen
is making the pizza,
319
00:12:14,500 --> 00:12:15,800
um, and trying her hardest,
320
00:12:15,867 --> 00:12:16,138
but the pizza is not good.
321
00:12:16,138 --> 00:12:17,667
but the pizza is not good.
322
00:12:18,300 --> 00:12:19,300
Chicken with pesto.
323
00:12:21,300 --> 00:12:23,300
Pasta's overcooked.
Chicken's overcooked.
324
00:12:23,367 --> 00:12:24,800
Pesto tastes bought,
325
00:12:24,867 --> 00:12:26,000
tastes from a container.
326
00:12:26,000 --> 00:12:27,667
This would be a great dish
327
00:12:27,667 --> 00:12:29,767
if you sauteed it correctly
328
00:12:29,767 --> 00:12:32,367
and made it more
of a decadent dish.
329
00:12:32,367 --> 00:12:36,100
Add in the fresh pesto,
touch in a little cream,
little parmesan cheese.
330
00:12:36,100 --> 00:12:38,000
I just feel it's very generic.
331
00:12:39,400 --> 00:12:40,266
Very sad.
332
00:12:43,667 --> 00:12:45,800
The biggest problem I have
333
00:12:46,500 --> 00:12:47,367
is you...
334
00:12:49,000 --> 00:12:51,467
...because you don't
lead, right?
335
00:12:51,467 --> 00:12:53,100
If you were leading,
they wouldn't get away
336
00:12:53,100 --> 00:12:54,767
with half of the stuff
they get away with.
337
00:12:54,767 --> 00:12:57,767
-[Jennifer] Right.
-I just had an argument
with one of your servers
338
00:12:57,767 --> 00:13:00,066
because I said,
"Oh, you should only
take three tables,"
339
00:13:00,066 --> 00:13:02,867
and yet, you have one person
doing a whole room.
340
00:13:02,867 --> 00:13:04,767
After tomorrow,
341
00:13:04,767 --> 00:13:07,166
one person cannot run
this restaurant.
342
00:13:08,266 --> 00:13:10,767
And when you set expectations,
343
00:13:10,767 --> 00:13:13,100
they have to follow them.
344
00:13:13,166 --> 00:13:15,867
And every expectation
you have, they do
their own thing.
345
00:13:15,867 --> 00:13:16,138
-Right.
-And Sarah left,
346
00:13:16,138 --> 00:13:17,300
-Right.
-And Sarah left,
347
00:13:17,367 --> 00:13:19,066
'cause she doesn't like me.
That's okay.
348
00:13:19,066 --> 00:13:22,000
Your job is
if you want me, great,
349
00:13:22,000 --> 00:13:23,266
and if you don't,
vote for more people.
350
00:13:23,266 --> 00:13:25,567
-Right.
-Because the staff
have to know
351
00:13:25,567 --> 00:13:28,500
that the buck stops
with you, period.
352
00:13:31,800 --> 00:13:32,800
Why are you getting upset?
353
00:13:33,800 --> 00:13:35,066
[softly] I'm just glad
you're here.
354
00:13:35,066 --> 00:13:36,166
[Robert] It's okay.
355
00:13:36,166 --> 00:13:38,300
Just, I think we both
need your help.
356
00:13:39,500 --> 00:13:40,767
[Robert] I am here to help.
357
00:13:45,700 --> 00:13:46,138
All right, so, I am gonna talk
with my designer and builder,
358
00:13:46,138 --> 00:13:49,000
All right, so, I am gonna talk
with my designer and builder,
359
00:13:49,066 --> 00:13:51,200
and then I'll get back
with you shortly, okay?
360
00:13:51,266 --> 00:13:53,000
-Thank you. Thanks.
-Okay. Thanks.
361
00:13:54,000 --> 00:13:56,967
John is just going
through the motions of this,
362
00:13:56,967 --> 00:13:59,867
and this restaurant
needs a leader.
363
00:13:59,867 --> 00:14:02,200
-[Jennifer] What'd you think?
-[John] I mean, I know
what it takes.
364
00:14:02,266 --> 00:14:05,266
-[Jennifer] Right.
-I just lost the energy.
365
00:14:05,266 --> 00:14:06,767
So what does that mean?
366
00:14:07,467 --> 00:14:08,800
I don't know what to do.
367
00:14:12,166 --> 00:14:13,400
-[Lynn] Whoa.
-[Robert] Hey, hey, hey.
368
00:14:13,467 --> 00:14:16,138
-[both chuckle]
-Welcome to the 1970s.
369
00:14:16,138 --> 00:14:17,200
-[both chuckle]
-Welcome to the 1970s.
370
00:14:18,200 --> 00:14:19,900
[Tom] This place is huge.
371
00:14:19,900 --> 00:14:22,467
-[Lynn] This carpet...
-[Robert] There are six
different light fixtures,
372
00:14:22,467 --> 00:14:24,467
there are six
different chairs,
373
00:14:24,467 --> 00:14:27,266
-and there are
six different tables.
-[Tom] Oh, my gosh.
374
00:14:27,266 --> 00:14:29,967
It's so funny.
If I stand here, look at this.
375
00:14:31,266 --> 00:14:32,734
Oh, my gosh.
376
00:14:32,734 --> 00:14:35,400
-[Lynn chuckles]
-I mean, if anybody's
taller than me, you'd hit it.
377
00:14:35,467 --> 00:14:37,066
No, I'm definitely gonna
clock that. [chuckles]
378
00:14:37,066 --> 00:14:40,767
I wanna try and separate
the restaurant from the bar.
379
00:14:40,767 --> 00:14:41,900
[Lynn] So you wanna
close it solid,
380
00:14:41,967 --> 00:14:43,667
or you wanna close it
so there's still access?
381
00:14:43,667 --> 00:14:45,600
-[Robert] Doors,
kinda sliding door...
-Something, okay.
382
00:14:45,667 --> 00:14:46,138
-Something they can open.
-So they can have options
going on, okay.
383
00:14:46,138 --> 00:14:47,867
-Something they can open.
-So they can have options
going on, okay.
384
00:14:47,867 --> 00:14:49,767
[Tom] There's a lot of these
walls, like, this is...
385
00:14:49,767 --> 00:14:52,367
-They, like, don't make sense.
-[Lynn] Yeah, like, just
to open it up a little bit.
386
00:14:52,367 --> 00:14:54,100
-All right, any questions?
-No.
387
00:14:54,100 --> 00:14:55,667
All right. John, Jennifer!
388
00:14:55,667 --> 00:14:57,100
Get your people
in here, please!
389
00:14:59,667 --> 00:15:00,767
[Tom] Chairs out first.
390
00:15:00,767 --> 00:15:02,467
[Robert] Everything
outside, please.
391
00:15:04,867 --> 00:15:07,767
[John] Other
than a couple things,
you know, that I like,
392
00:15:07,767 --> 00:15:09,667
um, I'm ready for a change.
393
00:15:10,767 --> 00:15:12,166
[Robert] Take the boxes out.
394
00:15:12,767 --> 00:15:14,967
Boxes have to go out.
395
00:15:14,967 --> 00:15:16,138
Chase, let's get these ladders
out for a second, please.
396
00:15:16,138 --> 00:15:18,000
Chase, let's get these ladders
out for a second, please.
397
00:15:18,066 --> 00:15:20,767
All right, everybody out
except the owners, please.
398
00:15:22,367 --> 00:15:24,967
You said to me this morning
that you were fed up
and bored and...
399
00:15:24,967 --> 00:15:27,300
-Uninspired, I think, was...
-Uninspired is a good word.
400
00:15:27,367 --> 00:15:29,100
Yeah, for certain,
for certain.
401
00:15:29,166 --> 00:15:30,967
There's something
you're not happy with.
402
00:15:33,166 --> 00:15:35,000
-I can see it.
-Okay, I'm...
403
00:15:35,000 --> 00:15:38,000
-Be honest with me. Is there
any way you're gonna fix it?
-Yeah, no, no, no, it's good.
404
00:15:39,000 --> 00:15:40,800
I have to have
the mental energy,
405
00:15:41,467 --> 00:15:42,967
you know, for the new start.
406
00:15:44,867 --> 00:15:46,138
If I look in that mirror,
I only see strength.
407
00:15:46,138 --> 00:15:48,166
If I look in that mirror,
I only see strength.
408
00:15:48,166 --> 00:15:50,567
You look in the mirror,
what do you see?
409
00:15:50,567 --> 00:15:52,400
Yeah, I don't look in mirrors.
410
00:15:52,467 --> 00:15:54,667
-Come here.
-Okay.
411
00:15:54,667 --> 00:15:57,400
What do you see when you see
this silhouette of you?
412
00:15:57,467 --> 00:15:58,667
Oh... [sighs]
413
00:15:58,667 --> 00:16:00,367
-Now be honest
with yourself, not me.
-[John] Yeah.
414
00:16:00,367 --> 00:16:01,367
[clicks tongue]
415
00:16:03,100 --> 00:16:04,567
I don't know.
416
00:16:04,567 --> 00:16:07,467
I don't need an answer
right now, but we have
to figure that out
417
00:16:08,200 --> 00:16:09,367
so I can help you.
418
00:16:09,367 --> 00:16:10,266
Yeah, I...
419
00:16:10,967 --> 00:16:11,867
Definitely.
420
00:16:12,867 --> 00:16:15,367
All right, take one
last look around.
421
00:16:15,367 --> 00:16:16,138
-Out you go, 'cause
we've got a lot of work.
-Thanks very much.
422
00:16:16,138 --> 00:16:17,867
-Out you go, 'cause
we've got a lot of work.
-Thanks very much.
423
00:16:17,867 --> 00:16:19,100
Appreciate it.
424
00:16:20,166 --> 00:16:21,700
[Robert] Wow,
that was very telling.
425
00:16:21,767 --> 00:16:25,867
Um, John seems like
a very tormented man.
426
00:16:25,867 --> 00:16:30,367
My job is now to make
John the perfect fit
for this restaurant.
427
00:16:30,367 --> 00:16:31,567
That's gonna be tough.
428
00:16:36,567 --> 00:16:38,467
[Robert] I'm in Franconia,
New Hampshire
429
00:16:38,467 --> 00:16:40,367
at a restaurant called
The Dutch Treat.
430
00:16:42,000 --> 00:16:44,767
The interior is stuck in 1973,
431
00:16:44,767 --> 00:16:46,767
so we're making major changes.
432
00:16:47,767 --> 00:16:49,033
John is defeated,
433
00:16:49,066 --> 00:16:52,100
and I need him to understand
how severe and far-reaching
434
00:16:52,100 --> 00:16:54,500
the effect of his attitude
really is.
435
00:16:54,567 --> 00:16:56,166
Hey, guys, come and join me.
436
00:16:56,166 --> 00:16:58,166
I found some
customer reviews online
437
00:16:58,166 --> 00:16:59,867
that will hopefully
make him realize
438
00:16:59,867 --> 00:17:02,100
that change is so necessary.
439
00:17:02,100 --> 00:17:03,500
You're a transient restaurant.
440
00:17:03,500 --> 00:17:05,452
I want to know what people
that visit this place
say about you.
441
00:17:05,452 --> 00:17:07,467
I want to know what people
that visit this place
say about you.
442
00:17:08,900 --> 00:17:11,300
So I asked my producer
to pull offline
443
00:17:11,367 --> 00:17:14,000
food and service
for the last two years.
444
00:17:16,700 --> 00:17:20,000
But you read them aloud.
445
00:17:20,066 --> 00:17:22,166
Read them word-for-word
as they're printed,
446
00:17:22,166 --> 00:17:24,567
'cause that's how
they come off the computer.
447
00:17:24,567 --> 00:17:26,800
Two years ago,
"Diana wasn't the best server.
448
00:17:26,867 --> 00:17:29,667
She kept rolling her eyes
and just made my family
feel awkward.
449
00:17:29,667 --> 00:17:31,066
I wasn't a big fan.
450
00:17:31,066 --> 00:17:34,900
She added a 20% tip
to our bill by herself."
451
00:17:34,967 --> 00:17:35,452
"Saying, 'Get the swears
off my bar, you're not
welcome here,'
452
00:17:35,452 --> 00:17:38,567
"Saying, 'Get the swears
off my bar, you're not
welcome here,'
453
00:17:38,567 --> 00:17:42,700
by a member of staff
after checking your ID
should be unacceptable.
454
00:17:42,767 --> 00:17:45,400
Ashley, the bartender
who portrayed herself
as the owner."
455
00:17:45,467 --> 00:17:48,000
"Our server Laurie was not
warm and fuzzy in the least.
456
00:17:48,000 --> 00:17:51,200
Asked to speak to the manager
and got a major attitude.
457
00:17:51,266 --> 00:17:53,367
Said we were
the worst customers ever.
458
00:17:53,367 --> 00:17:55,100
She didn't even
deserve a penny.
459
00:17:55,100 --> 00:17:56,800
Hate that place,
include the tip.
460
00:17:56,867 --> 00:17:59,767
The waitress always sucks
and treat people like crap.
461
00:17:59,767 --> 00:18:01,266
Mr. Opalinski,
you should take action
462
00:18:01,266 --> 00:18:03,800
-against this kind of behavior
from your staff."
-[drilling]
463
00:18:06,467 --> 00:18:08,600
[Robert] So when somebody
looks for a place to eat,
464
00:18:09,300 --> 00:18:11,800
-that's what they see.
-Yeah.
465
00:18:11,867 --> 00:18:13,900
This is not about
making you look bad.
466
00:18:13,967 --> 00:18:16,000
This is not about
arguing with you.
467
00:18:16,000 --> 00:18:18,567
This is me fixing
what you do wrong.
468
00:18:18,567 --> 00:18:21,100
I will admit, I lost my cool
a little bit with the lady
469
00:18:21,100 --> 00:18:23,367
and I said, "You can leave,"
after I checked her ID.
470
00:18:23,367 --> 00:18:24,767
She was being very rude.
471
00:18:24,767 --> 00:18:26,467
[Robert] They may be
the nastiest people
in the world,
472
00:18:26,467 --> 00:18:29,800
but that still doesn't
give you the right
473
00:18:29,867 --> 00:18:32,867
to treat them
the way they treat you.
474
00:18:32,867 --> 00:18:34,300
What it does
give you the right
475
00:18:34,367 --> 00:18:35,452
is to walk to a manager,
476
00:18:35,452 --> 00:18:35,533
is to walk to a manager,
477
00:18:35,533 --> 00:18:38,667
and the manager can do that,
or the owner can do that.
478
00:18:38,667 --> 00:18:41,400
But right now, you don't
have any management.
479
00:18:41,467 --> 00:18:44,500
And if there's no leadership,
there's no steering the ship.
480
00:18:46,600 --> 00:18:48,567
[John] For years, the place,
481
00:18:48,567 --> 00:18:52,166
and it ran without a front
of the house manager.
482
00:18:52,166 --> 00:18:54,266
I used to go out there
and deal with stuff,
483
00:18:54,266 --> 00:18:56,166
but I feel burnt out.
484
00:18:56,166 --> 00:18:59,367
So I need help,
plain and simple.
485
00:18:59,367 --> 00:19:01,800
All right, thank you.
I'm gonna check in
with my design team.
486
00:19:01,867 --> 00:19:03,900
-Thank you.
-Okay, thank you.
487
00:19:14,367 --> 00:19:16,567
-[Robert] Hey, hey.
-Hey, Robert.
488
00:19:16,567 --> 00:19:18,200
It already feels better
right now.
489
00:19:18,266 --> 00:19:20,166
Can we just take
this wall out here?
490
00:19:20,166 --> 00:19:21,667
-[chuckles] We wish.
-I'm kidding.
491
00:19:21,667 --> 00:19:23,100
[Tom chuckling] That one,
you can't take out.
492
00:19:23,166 --> 00:19:25,567
[Robert] Wall's gone,
floor's gone.
493
00:19:25,567 --> 00:19:27,867
And instead of doing
plaid that was on the floor,
494
00:19:27,867 --> 00:19:31,066
which I actually like plaid,
just not that plaid,
495
00:19:31,066 --> 00:19:34,567
we're doing plaid on the walls
in the form of wallpaper.
496
00:19:34,567 --> 00:19:35,452
-Real lodge, kind of like...
-Oh, I like that against...
497
00:19:35,452 --> 00:19:36,667
-Real lodge, kind of like...
-Oh, I like that against...
498
00:19:36,667 --> 00:19:38,100
-[Lynn] A lodge vibe.
-I like that against...
499
00:19:38,166 --> 00:19:41,367
I like that against the wood.
Yeah. I like that a lot.
500
00:19:41,367 --> 00:19:43,166
So give me the overall vibe.
501
00:19:43,166 --> 00:19:46,800
So, overall vibe
is rustic, woodsy,
inspired by the outside.
502
00:19:46,867 --> 00:19:49,000
We're up in the mountains.
It's a ski resort.
503
00:19:49,000 --> 00:19:51,000
I want it to feel
really welcoming.
504
00:19:51,000 --> 00:19:53,700
We're gonna take this place
from feeling like a dive bar
505
00:19:53,767 --> 00:19:55,800
and make it really feel
like a restaurant.
506
00:19:55,867 --> 00:19:58,600
The first thing
we're gonna do is
rip out the old plaid carpet
507
00:19:58,667 --> 00:20:00,467
and then bring in
a new plaid texture
508
00:20:00,467 --> 00:20:02,367
in the form of wallpaper
to the walls.
509
00:20:02,367 --> 00:20:04,166
I'm gonna keep
the existing wood floor
510
00:20:04,166 --> 00:20:05,452
and add a new concrete floor
where the carpet used to be.
511
00:20:05,452 --> 00:20:06,867
and add a new concrete floor
where the carpet used to be.
512
00:20:06,867 --> 00:20:08,667
The main feature is gonna be
on the ceiling
513
00:20:08,667 --> 00:20:10,467
where we're gonna
bring in these light trays
514
00:20:10,467 --> 00:20:13,000
with 28 new lights
to really light up the space.
515
00:20:13,000 --> 00:20:15,867
The old bars become
a brand-new service station
516
00:20:15,867 --> 00:20:17,467
and to close off
the existing bar,
517
00:20:17,467 --> 00:20:19,467
we're gonna bring in
some beautiful new barn doors.
518
00:20:19,467 --> 00:20:20,367
And when we're done,
519
00:20:20,367 --> 00:20:21,767
The Dutch Treat is
gonna be ready
520
00:20:21,767 --> 00:20:24,367
to treat its guests
to a whole new experience.
521
00:20:24,367 --> 00:20:26,166
[Robert] Good.
I like the concept.
522
00:20:26,166 --> 00:20:27,300
I like the idea.
523
00:20:27,300 --> 00:20:29,000
-Just gotta
get it done, right?
-[both] Yeah.
524
00:20:29,000 --> 00:20:30,166
-All right, cool.
-Okay, good luck, Robert.
525
00:20:30,166 --> 00:20:31,300
All right. Thanks.
526
00:20:31,367 --> 00:20:33,367
While the work continues
on this restaurant,
527
00:20:33,367 --> 00:20:35,000
I'm focused on John,
528
00:20:35,000 --> 00:20:35,452
because if his place
is going to succeed,
529
00:20:35,452 --> 00:20:37,000
because if his place
is going to succeed,
530
00:20:37,000 --> 00:20:41,700
he needs to find the energy
and the passion
he once had for this business.
531
00:20:41,767 --> 00:20:43,066
Homework for tonight.
532
00:20:43,667 --> 00:20:44,700
First of all,
533
00:20:44,767 --> 00:20:45,800
is this what you want?
534
00:20:47,066 --> 00:20:49,300
I know you own it,
but is it what you want?
535
00:20:49,367 --> 00:20:50,867
Maybe what she wants.
536
00:20:52,400 --> 00:20:54,400
But it may not be
what you want.
I don't know the answer.
537
00:20:54,467 --> 00:20:56,066
And I... I'm not saying
that's the truth either.
538
00:20:56,066 --> 00:20:57,900
-But you need to let me
know that tomorrow...
-You know...
539
00:20:57,967 --> 00:21:02,100
...because I'm spending
a lot of time and money
to change this,
540
00:21:02,166 --> 00:21:04,166
-not to have you fail.
-Yeah.
541
00:21:06,266 --> 00:21:07,266
[Robert] That's number one.
542
00:21:07,266 --> 00:21:10,500
Number two. Your office.
543
00:21:10,567 --> 00:21:12,700
-Get it cleaned.
-[John] Yeah, yeah. Okay.
544
00:21:12,767 --> 00:21:14,767
[Robert] And, Jennifer,
what do you see role being?
545
00:21:14,767 --> 00:21:18,600
And what are the steps
you're gonna take
to become the matriarch?
546
00:21:19,166 --> 00:21:20,300
Understood.
547
00:21:21,767 --> 00:21:22,900
[Robert] You've been married,
how long?
548
00:21:22,967 --> 00:21:23,900
Twenty-six years.
549
00:21:24,600 --> 00:21:25,767
Are you happily married?
550
00:21:26,567 --> 00:21:28,367
I believe so.
551
00:21:28,367 --> 00:21:30,900
-I am, but I w anna see
what you think. [chuckles]
-No.
552
00:21:30,967 --> 00:21:33,100
'Cause you're in your head
somewhere thinking
553
00:21:33,166 --> 00:21:34,967
whatever you're thinking
right now.
554
00:21:34,967 --> 00:21:35,452
And this...
555
00:21:35,452 --> 00:21:36,000
And this...
556
00:21:37,066 --> 00:21:39,867
...to me, is an easy fix.
557
00:21:41,166 --> 00:21:42,800
You're the more difficult fix.
558
00:21:44,667 --> 00:21:45,800
Yeah.
559
00:21:45,800 --> 00:21:47,266
[Robert] All right. Thank you.
We'll see you tomorrow.
560
00:21:47,266 --> 00:21:49,867
Get some sleep
after you've done
your homework.
561
00:21:49,867 --> 00:21:51,166
-Fair enough.
-[Robert] Have a great night.
562
00:21:51,166 --> 00:21:53,266
-Okay. Thank you.
-Thanks.
563
00:21:53,266 --> 00:21:56,767
[Robert] John,
his... his energy levels
are so low.
564
00:21:56,767 --> 00:21:58,367
I don't know
if he's just beat up
565
00:21:58,367 --> 00:22:00,266
from the years of being
in the kitchen
566
00:22:00,266 --> 00:22:02,100
and just the grind,
567
00:22:02,166 --> 00:22:03,967
or something else,
I don't know.
568
00:22:04,800 --> 00:22:05,452
This one's a tough one.
569
00:22:05,452 --> 00:22:06,100
This one's a tough one.
570
00:22:06,166 --> 00:22:07,600
[Jennifer] To home.
571
00:22:09,867 --> 00:22:11,767
-[John] See,
this is the stuff that...
-[Jennifer] It's okay.
572
00:22:11,767 --> 00:22:13,166
Don't do it.
I think I've got it.
573
00:22:13,166 --> 00:22:15,500
-I mean...
-[John] No, no,
'cause this is my mess
574
00:22:15,567 --> 00:22:17,266
and I don't want you in there.
575
00:22:17,266 --> 00:22:19,767
-I mean, there's a lot.
I just...
-I mean, it's a lot.
576
00:22:19,767 --> 00:22:21,767
-[John] I just didn't like...
-So, do you wanna do it alone?
577
00:22:21,767 --> 00:22:24,166
-[John] I don't know.
-Well, don't you wanna
get out of here tonight?
578
00:22:24,166 --> 00:22:25,567
[John] I don't care
at this point.
579
00:22:25,567 --> 00:22:28,500
-[Jennifer] You gotta...
-[John] Today has been
beyond belief.
580
00:22:28,567 --> 00:22:31,467
-So, I don't really
give a... at this point, okay?
-[Jennifer] Okay.
581
00:22:31,467 --> 00:22:32,967
-[Robert] Hey, hey.
-[John] Yes, sir.
582
00:22:32,967 --> 00:22:35,367
[Robert] What's today been
according to you?
583
00:22:35,367 --> 00:22:35,452
Well... But it's...
584
00:22:35,452 --> 00:22:36,900
Well... But it's...
585
00:22:36,967 --> 00:22:39,300
[Robert] Why have you been
cursing and yelling?
586
00:22:39,367 --> 00:22:41,367
[John] Well, as you probably
figured out, I mean,
587
00:22:41,367 --> 00:22:43,166
I internalize a lot of things,
588
00:22:43,166 --> 00:22:45,667
-but you bring up
so many things that...
-Come here.
589
00:22:45,667 --> 00:22:47,467
Oh, no, no.
I don't wanna sit down.
590
00:22:47,467 --> 00:22:49,166
-I don't wanna sit down.
-[Robert] Sit.
591
00:22:50,066 --> 00:22:51,400
I want to understand.
592
00:22:52,100 --> 00:22:53,166
Um...
593
00:22:53,166 --> 00:22:55,166
What do you want Jennifer
to do here?
594
00:22:55,166 --> 00:22:56,767
What is her role
in your opinion?
595
00:22:57,467 --> 00:22:58,800
[John] I don't know.
596
00:22:58,800 --> 00:23:00,500
-[Robert] Oh, okay.
-She always thinks
she's gonna help me.
597
00:23:00,567 --> 00:23:02,900
You know, and I do need help.
598
00:23:02,967 --> 00:23:05,266
But this is one thing
I wanted to do myself.
599
00:23:05,266 --> 00:23:05,452
And... But then I said, yeah,
help, that's great.
600
00:23:05,452 --> 00:23:07,700
And... But then I said, yeah,
help, that's great.
601
00:23:07,767 --> 00:23:09,367
So, I am...
I'm wishy-washy on it too.
602
00:23:09,367 --> 00:23:11,567
But you're...
You're too passive.
603
00:23:11,567 --> 00:23:14,166
Why is this so important?
604
00:23:14,166 --> 00:23:16,000
-Just tell me that.
-'Cause it's, it's my mess.
605
00:23:16,000 --> 00:23:18,400
But if you wanna be
left alone in your office,
606
00:23:18,467 --> 00:23:20,100
then you have to
tell her that.
607
00:23:20,100 --> 00:23:23,100
That's what we don't have
is somebody tough
in the restaurant
608
00:23:23,100 --> 00:23:24,700
that, that can say no.
609
00:23:25,367 --> 00:23:26,367
A leader.
610
00:23:28,266 --> 00:23:30,367
[John] Yes,
I do agree with Robert
611
00:23:30,367 --> 00:23:34,100
that the restaurant
needs a leader.
612
00:23:34,100 --> 00:23:35,400
And I get his point.
613
00:23:35,467 --> 00:23:38,300
But I've been doing this
by myself for so long.
614
00:23:38,367 --> 00:23:39,667
I will see you tomorrow.
615
00:23:39,667 --> 00:23:41,767
-Okay. Yep. Thank you.
-You get all your stuff done.
616
00:23:41,767 --> 00:23:44,066
[John] And I'm concerned
about my wife
617
00:23:44,066 --> 00:23:46,166
getting involved
in the day-to-day
618
00:23:46,166 --> 00:23:48,667
just because of the stress.
619
00:23:48,667 --> 00:23:51,967
This is not that healthy.
It's not good for a marriage.
620
00:24:02,900 --> 00:24:04,667
-There, we got it.
-There you go.
621
00:24:04,667 --> 00:24:06,333
All right, somebody
cross over.
622
00:24:06,333 --> 00:24:09,667
[Robert] It's day two
at the Dutch Treat
in Franconia, New Hampshire.
623
00:24:09,667 --> 00:24:11,367
And my crew has worked
through the night,
624
00:24:11,367 --> 00:24:13,567
but there's still a lot to do.
625
00:24:13,567 --> 00:24:16,367
John is overworked
and has lost his passion.
626
00:24:16,367 --> 00:24:19,367
I left him last night
with the task
of cleaning his office,
627
00:24:19,367 --> 00:24:21,266
and also deciding
whether or not
628
00:24:21,266 --> 00:24:24,800
running this restaurant
with his wife
is what he really wants.
629
00:24:24,867 --> 00:24:25,867
Good morning.
630
00:24:25,867 --> 00:24:27,800
Mr. Irvine,
how you doing, sir?
631
00:24:27,867 --> 00:24:28,019
-I know...
-[Robert] Well, it looks
a lot better than it was.
632
00:24:28,019 --> 00:24:29,767
-I know...
-[Robert] Well, it looks
a lot better than it was.
633
00:24:29,767 --> 00:24:31,567
-[John] For sure.
-[Robert] Not perfect,
but it's a start.
634
00:24:31,567 --> 00:24:33,967
Let's go meet Jennifer.
Let's go through
the homework.
635
00:24:35,266 --> 00:24:36,500
So, first of all,
636
00:24:36,567 --> 00:24:37,967
before we get into homework,
637
00:24:37,967 --> 00:24:42,166
I wanna hit something
that, that I talked to you
last night with.
638
00:24:42,166 --> 00:24:43,900
And I think
it's really important.
639
00:24:43,967 --> 00:24:48,066
And this is where
I need you to be
not internalized.
640
00:24:48,066 --> 00:24:50,900
-I need you to communicate
with your wife.
-Mmm-hmm.
641
00:24:50,967 --> 00:24:53,700
[Robert] Last night,
you were pissed off
cleaning the office
642
00:24:53,767 --> 00:24:55,000
because why? Tell her.
643
00:24:56,567 --> 00:24:58,019
It's my mess,
my responsibility,
644
00:24:58,019 --> 00:24:59,000
It's my mess,
my responsibility,
645
00:24:59,000 --> 00:25:00,467
and I wanted
to take care of it.
646
00:25:00,467 --> 00:25:01,700
And what did she do?
647
00:25:01,767 --> 00:25:03,767
Eventually,
she got out of there.
648
00:25:03,767 --> 00:25:05,100
Do you know what that does?
649
00:25:05,166 --> 00:25:06,200
I don't... I mean...
650
00:25:06,266 --> 00:25:08,567
[Robert]
John becomes resentful
651
00:25:08,567 --> 00:25:11,667
because you've
come into his world
from somewhere else.
652
00:25:12,967 --> 00:25:14,266
-And that's okay...
-[John] Yeah.
653
00:25:14,266 --> 00:25:17,567
...because that's a normal
human reaction.
654
00:25:17,567 --> 00:25:21,367
If it does not
make your life better
for me to be in here with you,
655
00:25:21,367 --> 00:25:23,967
it is okay.
656
00:25:23,967 --> 00:25:26,000
You know, I could do
something different.
657
00:25:26,000 --> 00:25:28,019
I think this would be fun,
I'd enjoy it,
658
00:25:28,019 --> 00:25:28,400
I think this would be fun,
I'd enjoy it,
659
00:25:28,467 --> 00:25:29,867
I'm loving learning it.
660
00:25:29,867 --> 00:25:31,166
And I think
it would be helpful.
661
00:25:31,166 --> 00:25:32,400
[Robert] And I think
you would be...
662
00:25:32,400 --> 00:25:34,367
-And...
-...I think you'd be
a great asset here. I do.
663
00:25:34,367 --> 00:25:37,467
I... So that's why I think
it really is up to John.
664
00:25:39,100 --> 00:25:41,767
[John] I love that you
try to help me with my office.
665
00:25:41,767 --> 00:25:44,200
But this was one
of my responsibilities
666
00:25:44,266 --> 00:25:47,100
that I felt like it was mine.
667
00:25:47,166 --> 00:25:49,166
It was my baggage.
I need to take care of it.
668
00:25:49,166 --> 00:25:50,900
So how difficult was that
to tell her that?
669
00:25:52,066 --> 00:25:53,100
Not at all.
670
00:25:53,166 --> 00:25:54,800
My communication skills
671
00:25:54,867 --> 00:25:56,467
-are not that good.
-[Robert] All right,
but that's something
672
00:25:56,467 --> 00:25:58,019
you know now
you have to work on.
673
00:25:58,019 --> 00:25:58,066
you know now
you have to work on.
674
00:25:58,066 --> 00:25:59,867
Because you're married
28 years,
675
00:25:59,867 --> 00:26:01,700
you should be able
to tell her anything.
676
00:26:01,767 --> 00:26:03,767
I also think you need
time alone
677
00:26:03,767 --> 00:26:05,667
just as much as you need
time together.
678
00:26:05,667 --> 00:26:06,700
And that's for both of you.
679
00:26:07,266 --> 00:26:08,467
-Yeah.
-Mmm-hmm.
680
00:26:08,467 --> 00:26:10,000
[Robert] All right.
I asked you
for some homework.
681
00:26:10,066 --> 00:26:13,500
Yesterday, I thought
you wanted out the restaurant
and she wanted in.
682
00:26:13,567 --> 00:26:14,667
What do you want?
683
00:26:14,667 --> 00:26:15,967
You know, [exhales] um,
684
00:26:15,967 --> 00:26:19,266
as we've moved on
the last several months,
685
00:26:19,266 --> 00:26:21,867
you know, I do realize
I've needed help.
686
00:26:21,867 --> 00:26:23,867
And this is my passion.
687
00:26:23,867 --> 00:26:27,467
I wanna make sure it,
it goes on and survives.
688
00:26:27,467 --> 00:26:28,019
But also, I realize
that where I am at
with me right now,
689
00:26:28,019 --> 00:26:31,467
But also, I realize
that where I am at
with me right now,
690
00:26:31,467 --> 00:26:33,667
the only way it's gonna work
is if you are here.
691
00:26:34,667 --> 00:26:36,133
I want your help.
692
00:26:41,066 --> 00:26:45,000
[Robert] Good.
Because life is gonna
change for you after tonight.
693
00:26:45,066 --> 00:26:47,967
You're gonna be busy,
and you'll need somebody
you can lean on.
694
00:26:47,967 --> 00:26:49,066
'Cause the other people...
695
00:26:50,667 --> 00:26:51,867
...they're here for this.
696
00:26:51,867 --> 00:26:52,867
She's here for you.
697
00:26:56,767 --> 00:26:58,019
But what do you want
her to do?
698
00:26:58,019 --> 00:26:58,600
But what do you want
her to do?
699
00:26:58,667 --> 00:27:01,600
I definitely want her
to take care of the front
and deal with all that
700
00:27:01,667 --> 00:27:03,867
because I can't be
both places,
701
00:27:03,867 --> 00:27:06,667
and also I was never
good at it.
702
00:27:06,667 --> 00:27:08,500
So, the first thing
I asked you yesterday,
703
00:27:08,567 --> 00:27:10,500
-because that leads
into my homework...
-[Jennifer] Mmm-hmm.
704
00:27:10,567 --> 00:27:12,200
...was how you're
gonna be a leader?
705
00:27:12,266 --> 00:27:13,967
-So, I thought
a lot about that.
-[Robert] Yeah.
706
00:27:13,967 --> 00:27:17,567
Given my past experience,
I feel I can execute
707
00:27:17,567 --> 00:27:19,867
what you're gonna
teach me pretty well...
708
00:27:19,867 --> 00:27:23,100
-I'm not worried about that.
-...without...
without difficulty.
709
00:27:23,166 --> 00:27:25,900
[Robert] All right. So,
you're in agreement...
710
00:27:25,967 --> 00:27:27,400
-[John] Yeah.
-...with the
front of house manager.
711
00:27:27,467 --> 00:27:28,019
[stammers] Today.
712
00:27:28,019 --> 00:27:28,967
[stammers] Today.
713
00:27:28,967 --> 00:27:30,266
Not only the owner,
714
00:27:30,266 --> 00:27:31,700
but you're
the front of house manager.
715
00:27:31,767 --> 00:27:34,066
-[Jennifer] Okay.
-That's the delivery you give.
716
00:27:34,567 --> 00:27:36,367
Just like that.
717
00:27:36,367 --> 00:27:39,467
[Jennifer] I'm thrilled
to know that John
wants me to be here.
718
00:27:39,467 --> 00:27:40,700
I'm new. I'm excited.
719
00:27:40,767 --> 00:27:42,967
I'm looking forward
to this new role.
720
00:27:42,967 --> 00:27:44,767
It's gonna be great.
721
00:27:44,767 --> 00:27:46,467
All right. I'm gonna
check in with my design team.
722
00:27:46,467 --> 00:27:47,767
-I'll catch up
with you shortly.
-Thank you.
723
00:27:47,767 --> 00:27:49,100
-[Robert] Okay. Cool.
-All right.
724
00:27:59,467 --> 00:28:01,000
Good morning.
725
00:28:01,000 --> 00:28:03,166
-Hey.
-Hey. Morning.
726
00:28:03,166 --> 00:28:05,667
What a great, wet,
miserable morning it is.
727
00:28:05,667 --> 00:28:08,166
-Oh, so cold.
-Snow and... [scoffs]
728
00:28:08,166 --> 00:28:10,667
[Robert] So, let's talk about,
uh, where we are.
729
00:28:10,667 --> 00:28:13,567
So, what was on the floor
is now on the walls,
730
00:28:13,567 --> 00:28:14,867
-but way cooler.
-[Lynn] Way cooler.
731
00:28:14,867 --> 00:28:16,467
-[Tom] Yeah.
-It fits way better.
732
00:28:16,467 --> 00:28:20,300
[Robert] And I'm glad
we've made the green
match the tartan.
733
00:28:20,367 --> 00:28:22,300
I think it's actually
called "Forest Vine."
734
00:28:22,367 --> 00:28:23,800
We call that tartan.
735
00:28:23,867 --> 00:28:25,900
So, we would have
a skirt in Scotland that's...
736
00:28:25,967 --> 00:28:27,266
-looks like that...
-[laughs]
737
00:28:27,266 --> 00:28:28,019
...depending on the clan
you're from.
738
00:28:28,019 --> 00:28:28,967
...depending on the clan
you're from.
739
00:28:28,967 --> 00:28:31,700
So, let's talk about this
highlighter here.
740
00:28:33,867 --> 00:28:35,467
-So...
-Yeah, the ceiling
we talked about yesterday,
741
00:28:35,467 --> 00:28:37,000
-Yeah.
-...doing all the extra work
in the ceiling,
742
00:28:37,000 --> 00:28:38,500
which we are doing
a ton of work.
743
00:28:38,567 --> 00:28:40,166
They're simple light features.
744
00:28:40,166 --> 00:28:42,400
-[Lynn] They're real simple.
-[Tom] So, they have these
super-little things
745
00:28:42,467 --> 00:28:44,667
-with a tiny little bulb.
-[Robert] And we have
how many of those?
746
00:28:44,667 --> 00:28:46,000
-Oh,
-Oh, my gosh.
747
00:28:46,000 --> 00:28:47,767
-He's about to kill me, yeah.
-That's been the battle.
748
00:28:47,767 --> 00:28:49,200
How many do we have?
I don't even remember.
749
00:28:49,266 --> 00:28:51,367
-We've gone back and... 30...
-[Tom] I think
it's gonna be 30...
750
00:28:51,367 --> 00:28:52,700
No, it's 32 now.
751
00:28:52,767 --> 00:28:54,367
[Robert] Thirty-two lights.
So it's gonna be
752
00:28:54,367 --> 00:28:55,567
-nice and bright
in here, yeah.
-[Lynn] Yeah.
753
00:28:55,567 --> 00:28:57,300
Plus some track lights
that we're putting in.
754
00:28:57,367 --> 00:28:58,019
-Plus the pendant lights.
-[Lynn] To highlight
some of the art.
755
00:28:58,019 --> 00:28:59,000
-Plus the pendant lights.
-[Lynn] To highlight
some of the art.
756
00:28:59,000 --> 00:29:00,567
[Robert] For me,
it looks tremendous.
757
00:29:00,567 --> 00:29:01,767
-[Lynn] Awesome.
-[Tom] Okay, good. [chuckles]
758
00:29:01,767 --> 00:29:02,967
-Keep it up.
-[Robert] All right,
see you later.
759
00:29:04,266 --> 00:29:07,867
John has made one very smart
organizational decision.
760
00:29:07,867 --> 00:29:10,100
But unless he can
rekindle his passion,
761
00:29:10,100 --> 00:29:12,900
this restaurant
doesn't stand a chance.
762
00:29:12,967 --> 00:29:16,166
I want you to recreate
the pesto dish
that you made me yesterday.
763
00:29:16,166 --> 00:29:18,767
-[John] With the,
the bought pesto?
-[Robert] Yeah.
764
00:29:18,767 --> 00:29:21,166
-And have fun.
I'm gonna watch.
-Okay.
765
00:29:21,166 --> 00:29:22,967
-Go and get your stuff
that you need.
-[chuckles] Okay.
766
00:29:26,000 --> 00:29:27,066
Okay.
767
00:29:27,100 --> 00:29:28,019
It's been about a year
since I made fresh pesto.
768
00:29:28,019 --> 00:29:29,467
It's been about a year
since I made fresh pesto.
769
00:29:29,467 --> 00:29:31,500
Have some fun with it.
Make a mess.
770
00:29:31,567 --> 00:29:32,800
Make a mess.
771
00:29:32,867 --> 00:29:34,900
As you can tell,
I'm good at that.
772
00:29:34,967 --> 00:29:36,300
You're good at making a mess.
773
00:29:36,367 --> 00:29:38,000
You can never have
enough garlic in pesto.
774
00:29:38,066 --> 00:29:40,166
-You've got olive oil
in here, right?
-[John] Yep.
775
00:29:40,166 --> 00:29:41,266
Lemon zest.
776
00:29:44,266 --> 00:29:45,600
Give it more body.
777
00:29:49,667 --> 00:29:50,700
Okay.
778
00:29:50,767 --> 00:29:52,367
Get the onion cut.
779
00:29:52,367 --> 00:29:53,800
We're just gonna
saute these up.
780
00:29:53,867 --> 00:29:55,066
Add the pasta.
781
00:29:55,066 --> 00:29:56,567
Add the pesto.
782
00:30:01,467 --> 00:30:03,000
[Robert] Was that difficult?
783
00:30:03,066 --> 00:30:05,367
-[John] Not at all.
About the easiest thing.
-[Robert] Try it. Try it.
784
00:30:08,700 --> 00:30:09,867
[John] Awesome.
785
00:30:11,266 --> 00:30:13,367
[Robert] Wow. If you had've
given me that yesterday,
786
00:30:13,367 --> 00:30:14,667
I'd been jumping
through hoops.
787
00:30:14,667 --> 00:30:15,867
That is amazing.
788
00:30:15,867 --> 00:30:17,567
-But did you have fun?
-Yeah.
789
00:30:17,567 --> 00:30:18,867
-Hell yeah.
-That's cooking.
790
00:30:18,867 --> 00:30:20,166
[chuckles]
791
00:30:20,166 --> 00:30:24,567
I... I was never confident
in my, you know,
Italian cooking
792
00:30:24,567 --> 00:30:27,667
because I just thought
it had to be perfect
793
00:30:27,667 --> 00:30:28,019
-'cause that's what
they'd expect.
-Well, what's not perfect?
794
00:30:28,019 --> 00:30:29,367
-'cause that's what
they'd expect.
-Well, what's not perfect?
795
00:30:29,367 --> 00:30:30,500
What's not perfect about that?
796
00:30:30,567 --> 00:30:32,166
[John] There's nothing
not perfect about that.
797
00:30:32,166 --> 00:30:34,066
Jennifer, come here.
798
00:30:35,567 --> 00:30:37,367
-Hi.
-Why don't you take a spoon?
799
00:30:37,367 --> 00:30:38,400
Try the pasta.
800
00:30:40,700 --> 00:30:41,700
Mmm.
801
00:30:42,467 --> 00:30:43,467
Wow.
802
00:30:44,700 --> 00:30:45,767
[Robert] Guess who made it?
803
00:30:47,266 --> 00:30:49,100
[chuckles] You made it, right?
804
00:30:49,166 --> 00:30:50,467
-Yes.
-Nice.
805
00:30:50,467 --> 00:30:52,567
I feel great, really.
806
00:30:52,567 --> 00:30:54,567
I mean, honestly,
I have a direction
807
00:30:54,567 --> 00:30:56,767
-'cause I've been
directionless.
-Love it.
808
00:30:56,767 --> 00:30:58,019
So it feels good
to get back to my roots.
809
00:30:58,019 --> 00:30:59,000
So it feels good
to get back to my roots.
810
00:30:59,000 --> 00:31:00,600
Now it makes me feel
811
00:31:00,667 --> 00:31:04,600
uh, certainly more focused
and hopeful.
812
00:31:04,667 --> 00:31:05,667
Good job.
813
00:31:07,500 --> 00:31:08,800
-That was really good.
-[John] Thanks.
814
00:31:08,867 --> 00:31:11,100
All right. Good.
Now we're on the same page.
815
00:31:11,100 --> 00:31:12,166
Nice.
816
00:31:12,166 --> 00:31:13,467
[John] I'm somebody.
817
00:31:13,467 --> 00:31:15,367
-Of course you are.
-No.
818
00:31:15,367 --> 00:31:17,100
-I always was.
-You always have been.
819
00:31:17,100 --> 00:31:18,767
-To a new start.
-[John] All right.
820
00:31:18,767 --> 00:31:20,200
-Yeah.
-[John] Cool. All right.
821
00:31:20,266 --> 00:31:22,400
-All right. I love you.
-Love you.
822
00:31:27,667 --> 00:31:31,066
[Robert]
I'm at the Dutch Treat
in Franconia, New Hampshire.
823
00:31:31,066 --> 00:31:33,100
Jennifer is the new
front of house manager,
824
00:31:33,100 --> 00:31:34,667
and she needs
to address the staff
825
00:31:34,667 --> 00:31:36,467
for the first time
in this role.
826
00:31:36,467 --> 00:31:38,800
These are the steps
of service.
827
00:31:38,867 --> 00:31:41,266
When you gather your staff,
828
00:31:41,266 --> 00:31:43,867
-you have to be in control.
-[Jennifer] All right.
829
00:31:43,867 --> 00:31:46,767
So, Ashley, Laurie, Diana,
come on over.
830
00:31:46,767 --> 00:31:49,767
I'm happy to put
the pizza making aside
831
00:31:49,767 --> 00:31:53,400
and to step
into that leadership role
in the restaurant.
832
00:31:53,467 --> 00:31:56,100
I feel like we will be able
to do this as a team.
833
00:31:56,166 --> 00:31:56,342
You can come to me
if there's a problem now.
834
00:31:56,342 --> 00:31:58,100
You can come to me
if there's a problem now.
835
00:31:58,166 --> 00:31:59,767
I'm happy to go to the table.
836
00:31:59,767 --> 00:32:03,000
I wanna follow Robert's
service recommendations.
837
00:32:03,000 --> 00:32:04,266
I hope you do too.
838
00:32:04,266 --> 00:32:06,000
I think it will really
bring us success.
839
00:32:06,000 --> 00:32:07,467
It'll bring us more money.
840
00:32:07,467 --> 00:32:10,567
-And I'm happy
to help do that.
-Sounds good.
841
00:32:10,567 --> 00:32:11,667
Of course
I'm looking forward to it.
842
00:32:11,667 --> 00:32:13,300
I've always said to John,
843
00:32:13,300 --> 00:32:14,900
"It's like throwing a party
every night when you have
a restaurant, right?"
844
00:32:14,967 --> 00:32:16,467
All these great people
come in.
845
00:32:16,467 --> 00:32:18,667
You get to make sure
they're having a great night.
846
00:32:18,667 --> 00:32:21,200
And so, yeah,
that couldn't be
a better fit for me.
847
00:32:21,266 --> 00:32:23,900
[Robert] I'm proud of Jennifer
for taking control.
848
00:32:23,967 --> 00:32:26,342
And now the restaurant
has an inspired leader
in the front of house.
849
00:32:26,342 --> 00:32:27,066
And now the restaurant
has an inspired leader
in the front of house.
850
00:32:27,066 --> 00:32:29,367
It's time to show them
the flavorful dishes
851
00:32:29,367 --> 00:32:31,667
I've created
for their new menu.
852
00:32:31,667 --> 00:32:33,000
I'm gonna teach you
three dishes
853
00:32:33,000 --> 00:32:36,700
that I truly believe
will go into your
new thought process,
854
00:32:36,767 --> 00:32:38,200
-just like that pasta.
-Yeah.
855
00:32:38,266 --> 00:32:41,567
[Robert] I'm gonna start
with a portobello
Parmesan sandwich.
856
00:32:41,567 --> 00:32:45,200
These, uh, mushrooms
have been roasted
in your pizza oven
857
00:32:45,266 --> 00:32:47,000
and just breaded
with little breadcrumbs.
858
00:32:47,000 --> 00:32:49,200
So, all's we're gonna do
is fry them
859
00:32:50,100 --> 00:32:51,300
until they're golden brown.
860
00:32:51,367 --> 00:32:53,700
This is where
the magic happens.
861
00:32:53,767 --> 00:32:56,342
I take vodka cream sauce.
862
00:32:56,342 --> 00:32:57,000
I take vodka cream sauce.
863
00:32:57,000 --> 00:32:59,667
Tomato sauce. Vodka reduced.
864
00:32:59,667 --> 00:33:00,700
A little heavy cream.
865
00:33:01,266 --> 00:33:02,367
Provolone.
866
00:33:02,367 --> 00:33:04,166
You're gonna
put that in the oven.
867
00:33:04,166 --> 00:33:06,000
All's I want
is the cheese to melt.
868
00:33:06,000 --> 00:33:08,066
Then I go with banana peppers.
869
00:33:08,066 --> 00:33:09,667
Got a little acidity to them.
870
00:33:09,667 --> 00:33:10,967
That looks amazing.
871
00:33:10,967 --> 00:33:12,667
[Robert] Pesto cream.
872
00:33:13,500 --> 00:33:14,867
Go for it.
873
00:33:16,166 --> 00:33:17,567
-Mmm.
-Perfect.
874
00:33:17,567 --> 00:33:18,800
-[chuckles]
-Perfect.
875
00:33:18,800 --> 00:33:23,266
[Robert]
Portobello Parmesan sandwich
cost me $2.92.
876
00:33:23,266 --> 00:33:25,200
We're gonna sell that for $15.
877
00:33:25,266 --> 00:33:26,342
Giving us a 19% food cost
878
00:33:26,342 --> 00:33:27,967
Giving us a 19% food cost
879
00:33:27,967 --> 00:33:30,967
and $12.08 every time you make
one of them sandwiches.
880
00:33:30,967 --> 00:33:32,867
-Tastes even better now.
-[laughs]
881
00:33:32,867 --> 00:33:34,166
The next thing I wanna do
882
00:33:35,000 --> 00:33:36,800
is a little off the cuff.
883
00:33:36,867 --> 00:33:39,667
This is puff pastry
just been baked in your oven.
884
00:33:39,667 --> 00:33:42,400
And all's we've done
is put holes in it
so it doesn't rise.
885
00:33:42,467 --> 00:33:43,767
-John, come on this side.
-[chuckles]
886
00:33:43,767 --> 00:33:44,967
-Yeah.
-Oh.
887
00:33:44,967 --> 00:33:47,100
[Robert] I'm gonna have you
build something.
888
00:33:47,100 --> 00:33:49,400
This is Boursin cheese
and sour cream.
889
00:33:49,467 --> 00:33:52,266
I want you to spread that
nicely across there.
890
00:33:54,767 --> 00:33:56,342
Don't be afraid.
It's, uh, Italian.
891
00:33:56,342 --> 00:33:56,767
Don't be afraid.
It's, uh, Italian.
892
00:33:56,767 --> 00:33:57,900
-Are you Italian?
-[John] Yeah.
893
00:33:57,900 --> 00:34:00,567
-Are you Italian?
All right. Good.
-[John] Yeah.
894
00:34:00,567 --> 00:34:02,767
[Robert] There we go. Okay.
895
00:34:02,767 --> 00:34:04,467
Now take the Brussels sprouts
896
00:34:04,467 --> 00:34:05,700
and sprinkle them all over.
897
00:34:06,700 --> 00:34:09,100
Good. Then we'll take
some bacon.
898
00:34:09,100 --> 00:34:10,100
Sprinkle that all over.
899
00:34:11,300 --> 00:34:13,567
These are,
uh, pickled shallots.
900
00:34:13,567 --> 00:34:15,100
Nicely. Get it everywhere.
901
00:34:15,166 --> 00:34:16,967
Blue cheese all over.
902
00:34:16,967 --> 00:34:19,066
-Use all that blue cheese.
Don't be afraid.
-[John] Yeah. All right.
903
00:34:19,066 --> 00:34:20,867
-[chuckles]
-[Robert] There you go.
All right.
904
00:34:20,867 --> 00:34:23,600
-Now stand on the other side.
-It's gonna feel nice
to use though.
905
00:34:23,667 --> 00:34:25,166
[Robert] You're gonna
put that in the oven.
906
00:34:25,166 --> 00:34:26,342
Smells delicious.
907
00:34:26,342 --> 00:34:27,667
Smells delicious.
908
00:34:27,667 --> 00:34:29,266
[Jennifer] Mmm.
The balsamic glaze.
909
00:34:29,266 --> 00:34:30,867
[Robert] All right. Go for it.
910
00:34:34,700 --> 00:34:35,767
-[Jennifer] Oh, my goodness.
-[John] Mmm.
911
00:34:35,767 --> 00:34:36,867
That's phenomenal.
912
00:34:36,867 --> 00:34:39,867
[Robert] To make that
cost as $3.06.
913
00:34:39,867 --> 00:34:42,300
We sell it for $15.
914
00:34:42,367 --> 00:34:46,667
$11.94 in your pocket
with 20% food cost.
915
00:34:46,667 --> 00:34:48,300
-And it's unique to you.
-[John] Yes.
916
00:34:48,367 --> 00:34:50,400
-[Robert]
Everybody makes pizzas.
-Right.
917
00:34:50,467 --> 00:34:52,767
-Nobody makes this.
-Yes.
918
00:34:52,767 --> 00:34:54,166
[Robert] Here's one of my
real favorites.
919
00:34:54,166 --> 00:34:56,342
I'm gonna make you
a bison ragu.
920
00:34:56,342 --> 00:34:57,800
I'm gonna make you
a bison ragu.
921
00:34:57,867 --> 00:34:59,667
Very much
like your meat sauce...
922
00:34:59,667 --> 00:35:03,567
-[John] Mmm-hmm.
-...except it's got bacon,
carrots, onions, celery.
923
00:35:03,567 --> 00:35:05,800
-Bison. No tomato product.
-[John] Mmm-hmm.
924
00:35:05,867 --> 00:35:09,000
[Robert] We're gonna use
butternut squash,
English peas.
925
00:35:10,000 --> 00:35:12,400
Next goes your meat sauce.
926
00:35:12,467 --> 00:35:15,066
-[Jennifer]
So what kind of noodles?
-[Robert] They're pappardelle.
927
00:35:20,800 --> 00:35:23,266
And then toasted breadcrumbs.
928
00:35:23,266 --> 00:35:25,000
All right. Help yourself.
929
00:35:27,867 --> 00:35:32,166
-[John] That's amazing.
-This sauce is just
to die for.
930
00:35:32,166 --> 00:35:34,767
[Robert] Cost as $3.18
to make it.
931
00:35:34,767 --> 00:35:37,100
We're gonna sell that for $18
932
00:35:37,100 --> 00:35:39,000
Then 18% food cost.
933
00:35:39,066 --> 00:35:44,200
Giving us $14.82 per plate
of profit.
934
00:35:44,266 --> 00:35:48,000
You can take this pasta
and you can be
really creative.
935
00:35:48,000 --> 00:35:49,467
-Yes.
-This just reminds me
of the early days
936
00:35:49,467 --> 00:35:51,100
-when you were really
excited about food, right?
-[chuckles] Yeah.
937
00:35:51,100 --> 00:35:52,367
-Certainly.
-I mean, very unique.
938
00:35:52,367 --> 00:35:55,300
So... So it's really about
creating stuff
that nobody has.
939
00:35:55,367 --> 00:35:56,342
-Yeah. Right.
-[Robert] All right.
940
00:35:56,342 --> 00:35:57,367
-Yeah. Right.
-[Robert] All right.
941
00:35:57,367 --> 00:35:59,000
-I'm gonna check
with my designer.
-[Jennifer] Thanks again.
942
00:35:59,000 --> 00:36:00,166
[Robert]
I will see you shortly.
943
00:36:00,166 --> 00:36:01,400
-Cool, right?
-Okay. Sounds great.
944
00:36:06,567 --> 00:36:07,567
[Robert] So, here it is.
945
00:36:07,567 --> 00:36:08,900
It's, uh, four o'clock.
946
00:36:08,967 --> 00:36:10,100
We're just starting to finish
947
00:36:10,100 --> 00:36:12,667
this part of the flooring.
948
00:36:12,667 --> 00:36:16,000
Nobody goes on the wood
except the people I told.
949
00:36:16,000 --> 00:36:17,867
So now it's just scrubbing it,
degreasing it
950
00:36:17,867 --> 00:36:19,500
to keep the wood
nice and shiny.
951
00:36:19,567 --> 00:36:21,100
Lots to do,
but we're getting there.
952
00:36:23,367 --> 00:36:25,266
Guys, when you
put the chairs down,
953
00:36:25,266 --> 00:36:26,342
I want the edge of the chair
at the edge of the table.
954
00:36:26,342 --> 00:36:28,367
I want the edge of the chair
at the edge of the table.
955
00:36:29,367 --> 00:36:31,066
All right. Come on,
let's go, let's go.
956
00:36:38,900 --> 00:36:40,367
[Jennifer]
Before Robert arrived,
957
00:36:40,467 --> 00:36:43,200
John and I had a lot
of soul-searching to do.
958
00:36:43,266 --> 00:36:46,000
Figuring out whether
I was gonna be
a good fit in the restaurant.
959
00:36:46,000 --> 00:36:48,567
How to bring back
his passion and joy.
960
00:36:48,567 --> 00:36:50,600
And what the next step
in our phase
961
00:36:50,667 --> 00:36:52,300
in our restaurant career
would be.
962
00:36:52,367 --> 00:36:54,467
I have now a new job,
a new role.
963
00:36:54,467 --> 00:36:56,342
And Robert's really helped us
clarify that.
964
00:36:56,342 --> 00:36:56,767
And Robert's really helped us
clarify that.
965
00:36:56,767 --> 00:36:58,367
John has grown
in so many ways.
966
00:36:58,367 --> 00:36:59,767
I have grown in so many ways.
967
00:36:59,767 --> 00:37:02,700
This experience has definitely
helped us grow as a couple.
968
00:37:02,767 --> 00:37:05,567
Today, I... I certainly feel
different than yesterday.
969
00:37:05,567 --> 00:37:10,767
At the beginning of it,
communication between my wife
and myself was not good.
970
00:37:10,767 --> 00:37:13,266
But now,
with my wife being there,
971
00:37:13,266 --> 00:37:15,266
new systems in place,
972
00:37:15,266 --> 00:37:17,100
and a new direction,
973
00:37:17,100 --> 00:37:19,266
I feel so reinvigorated.
974
00:37:19,266 --> 00:37:22,000
I can't wait
to get in that kitchen
and sling it out.
975
00:37:22,000 --> 00:37:24,767
-[Robert] It's that time.
-It's crazy. [chuckles]
976
00:37:24,767 --> 00:37:26,342
[Robert] Close your eyes.
Walk.
977
00:37:26,342 --> 00:37:26,400
[Robert] Close your eyes.
Walk.
978
00:37:27,400 --> 00:37:28,400
John, you're up.
979
00:37:29,166 --> 00:37:30,166
Next step.
980
00:37:31,400 --> 00:37:32,900
Stop there.
981
00:37:32,967 --> 00:37:35,300
So, I know the last two days
has been pretty tough.
982
00:37:35,367 --> 00:37:37,900
But I hope you've
learned something
about the business.
983
00:37:37,967 --> 00:37:40,200
I hope you learned something
about each other.
984
00:37:40,266 --> 00:37:44,300
Are you ready to see
the brand-new Dutch Treat?
985
00:37:44,367 --> 00:37:45,667
-Yes!
-[Jennifer] Yes!
986
00:37:46,200 --> 00:37:47,200
[Robert] Open your eyes.
987
00:37:47,867 --> 00:37:49,367
[gasps] [whispers] What?
988
00:37:49,367 --> 00:37:50,400
-That is amazing.
-Holy Toledo!
989
00:37:54,000 --> 00:37:58,066
Are you ready to see
the brand-new Dutch Treat?
990
00:37:58,066 --> 00:37:59,400
-Yes!
-[Jennifer] Yes!
991
00:37:59,967 --> 00:38:00,967
[Robert] Open your eyes.
992
00:38:01,600 --> 00:38:03,100
[gasps] [whispers] What?
993
00:38:03,166 --> 00:38:06,266
-[chuckles] Oh, wow.
-Oh, my God!
Look at this place.
994
00:38:06,266 --> 00:38:09,100
-That is amazing.
-Holy Toledo!
995
00:38:10,500 --> 00:38:12,767
-[John] Oh, my God.
-[Jennifer] Oh, wow.
996
00:38:12,767 --> 00:38:14,467
[John] I don't even know
what to say.
997
00:38:14,467 --> 00:38:15,867
It's incredible.
998
00:38:15,867 --> 00:38:18,800
It's so open and matching.
999
00:38:18,867 --> 00:38:20,266
-[laughing]
-What a concept.
1000
00:38:20,266 --> 00:38:22,100
-Things actually match.
-[Jennifer] What a concept.
1001
00:38:23,467 --> 00:38:24,767
-[John] This is amazing.
-[Jennifer] Wow!
1002
00:38:24,767 --> 00:38:26,800
[Robert] Not only do you have
more tables,
1003
00:38:26,867 --> 00:38:30,767
you have a service station
with two new point-of-sales.
1004
00:38:30,767 --> 00:38:32,400
[John] Oh, and the countertop.
1005
00:38:32,467 --> 00:38:34,166
And look at this.
1006
00:38:34,166 --> 00:38:36,166
Look at this. It's gorgeous.
1007
00:38:36,166 --> 00:38:38,000
[Robert] All new lighting
and chairs,
1008
00:38:38,066 --> 00:38:39,467
tables, flooring.
1009
00:38:39,500 --> 00:38:41,467
I mean, there's nothing
that's not new in here
[chuckles]
1010
00:38:41,467 --> 00:38:43,567
except the original wood
which we polished.
1011
00:38:43,567 --> 00:38:45,767
-Oh, and the colors
are gorgeous.
-Oh, my God.
1012
00:38:45,767 --> 00:38:48,166
[Jennifer]
The layout of the plaid.
That's so awesome.
1013
00:38:48,166 --> 00:38:50,367
-Look at the plaid.
-[John] Look at all
the extra seats.
1014
00:38:50,367 --> 00:38:52,500
-[Jennifer] This is amazing.
-[John]
That [chuckles] is incredible.
1015
00:38:52,567 --> 00:38:53,104
-I frickin' thank you, man.
-[Jennifer] Aw.
1016
00:38:53,104 --> 00:38:53,867
-I frickin' thank you, man.
-[Jennifer] Aw.
1017
00:38:54,367 --> 00:38:55,367
[Robert chuckles]
1018
00:38:55,367 --> 00:38:56,634
Yay.
1019
00:38:56,667 --> 00:38:58,166
[Robert]
I believe you can do this.
You know that, right?
1020
00:38:58,166 --> 00:38:59,367
-Yeah, I know that.
-[laughs]
1021
00:38:59,367 --> 00:39:01,266
-And I know I can.
-[Jennifer] Yeah.
1022
00:39:02,166 --> 00:39:03,967
Hey, hey, guys.
1023
00:39:03,967 --> 00:39:05,300
-[Lynn] I lost my voice so...
-Thank you so much.
1024
00:39:06,166 --> 00:39:07,567
[Lynn] I know.
1025
00:39:07,567 --> 00:39:08,867
-Oh my, God.
This is incredible.
-Congratulations. You like it?
1026
00:39:08,867 --> 00:39:10,367
-Oh, my gosh. It's amazing.
-[John] It's incredible, man.
1027
00:39:10,367 --> 00:39:11,600
[Jennifer]
How'd you come up with this?
1028
00:39:11,667 --> 00:39:13,033
It's perfect.
1029
00:39:13,033 --> 00:39:15,166
-It's perfect
for so many reasons.
-[Jennifer] It's perfect.
1030
00:39:15,166 --> 00:39:17,066
It's just incredible.
1031
00:39:17,066 --> 00:39:18,600
You ready to let people in?
1032
00:39:18,667 --> 00:39:20,867
-I guess. All right, let's go.
-Okay.
1033
00:39:24,000 --> 00:39:29,166
-Oh, my God!
-[laughs]
1034
00:39:29,166 --> 00:39:31,867
Welcome to the new
Dutch Treat restaurant.
1035
00:39:31,867 --> 00:39:33,800
[all cheering]
1036
00:39:33,867 --> 00:39:36,967
Hi. Thanks for coming.
1037
00:39:36,967 --> 00:39:38,867
-Oh, yeah, staying beautiful.
-Wow.
1038
00:39:38,867 --> 00:39:41,700
We're good. How are you? Hi!
1039
00:39:41,767 --> 00:39:43,667
[woman] Doesn't even
look like the same place.
1040
00:39:43,667 --> 00:39:47,667
It's very warm and classic
and has a beautiful feel
to it.
1041
00:39:47,667 --> 00:39:49,166
Just makes you feel
like you're at home.
1042
00:39:49,166 --> 00:39:50,867
It's a wonderful environment.
1043
00:39:50,867 --> 00:39:53,104
And it's really true
to the Northern Hampshire
White Mountain motif here.
1044
00:39:53,104 --> 00:39:54,767
And it's really true
to the Northern Hampshire
White Mountain motif here.
1045
00:39:54,767 --> 00:39:56,467
[waitress] Okay.
Are we ready to order?
1046
00:39:56,467 --> 00:39:59,200
I will get the bison ragu.
1047
00:39:59,266 --> 00:40:00,867
-[Robert] Sink it in.
-[John] Let's do it.
1048
00:40:00,867 --> 00:40:03,166
-Here we go, yeah!
-Here we go!
1049
00:40:03,166 --> 00:40:04,300
We're on schedule.
1050
00:40:05,367 --> 00:40:07,166
[Robert] The servers
are doing a great job.
1051
00:40:07,166 --> 00:40:08,900
They're making guests
feel welcome.
1052
00:40:09,800 --> 00:40:11,567
Hi, guys. I'm Diana.
Nice to see you.
1053
00:40:11,567 --> 00:40:13,266
I'm glad you're
coming in tonight.
1054
00:40:13,266 --> 00:40:15,300
[Robert] But my focus
is really on Jennifer
1055
00:40:15,367 --> 00:40:17,266
being a good leader
in the front of house...
1056
00:40:17,266 --> 00:40:19,200
Table eight has a complaint.
1057
00:40:19,266 --> 00:40:21,967
Okay, thanks.
I'll check it out. Thanks.
1058
00:40:21,967 --> 00:40:23,104
We happen to have
some great desserts
back there.
1059
00:40:23,104 --> 00:40:23,867
We happen to have
some great desserts
back there.
1060
00:40:23,867 --> 00:40:26,200
What if I brought you
a free dessert?
1061
00:40:26,266 --> 00:40:29,100
[Robert]
...and John being passionate
in the back of house.
1062
00:40:29,166 --> 00:40:30,500
Bison ragu, up!
1063
00:40:30,567 --> 00:40:34,367
-[chef] Yeah.
-[whistling]
1064
00:40:34,367 --> 00:40:37,800
[Robert] And finally,
the customers responding
to the new menu.
1065
00:40:39,800 --> 00:40:42,367
[man] The bison ragu
is absolutely amazing.
1066
00:40:42,367 --> 00:40:43,600
It's so full of flavor.
1067
00:40:43,667 --> 00:40:45,900
The Brussels sprout tart
was amazing.
1068
00:40:45,967 --> 00:40:47,667
It had crispy bacon.
1069
00:40:47,667 --> 00:40:50,100
The balsamic vinegarette
was so good.
1070
00:40:50,166 --> 00:40:53,104
My very first time
having a portobello sandwich,
and I love it.
1071
00:40:53,104 --> 00:40:53,767
My very first time
having a portobello sandwich,
and I love it.
1072
00:40:53,767 --> 00:40:56,100
Thank you so much, guys,
for coming in.
1073
00:40:56,100 --> 00:40:57,767
This restaurant is incredible.
And look at this.
1074
00:40:57,767 --> 00:40:59,166
And look at this.
1075
00:40:59,166 --> 00:41:02,367
For a long time,
John's not been smiling
when he's been working.
1076
00:41:02,367 --> 00:41:06,700
But now, you can tell
he's proud, he's excited
to see people.
1077
00:41:06,767 --> 00:41:10,100
So I'm really excited to see
what the next 10 years
brings for us.
1078
00:41:10,100 --> 00:41:11,266
[John] How's everything, guys?
1079
00:41:12,967 --> 00:41:14,600
Okay! All right!
1080
00:41:14,667 --> 00:41:18,100
Normally, on a day like this,
if we were this busy,
1081
00:41:18,100 --> 00:41:20,767
uh, there'd be a lot
of frantic stuff going on.
1082
00:41:20,767 --> 00:41:22,500
But service is going great,
1083
00:41:22,567 --> 00:41:23,104
and I don't even know
what to say
1084
00:41:23,104 --> 00:41:24,266
and I don't even know
what to say
1085
00:41:24,266 --> 00:41:26,867
because I always thought
restaurants had to be chaos.
1086
00:41:26,867 --> 00:41:29,000
The Dutch Treat complacency
is gone.
1087
00:41:29,066 --> 00:41:31,967
From here on,
it's gonna be amazing,
1088
00:41:31,967 --> 00:41:34,867
So there you are.
The restaurant is great.
The food is great.
1089
00:41:34,867 --> 00:41:39,166
John and Jennifer are set
for the next 50 years.
1090
00:41:39,166 --> 00:41:42,266
Now, onto the next
Restaurant Impossible.
1091
00:41:43,066 --> 00:41:44,066
See you later.
1092
00:41:44,667 --> 00:41:46,000
[all cheering]
1093
00:41:49,367 --> 00:41:51,100
-[woman] Whoo!
-[man whistling]