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00:00:02,000 --> 00:00:03,867
[Robert Irvine] I've been here
doing some other work
two and a half hours away,
2
00:00:03,867 --> 00:00:07,467
and yesterday people
told me not to come here.
3
00:00:08,567 --> 00:00:10,867
They said you're
not good people.
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00:00:10,867 --> 00:00:14,266
-[shouting] Give me fries!
-I'll give you fries when you
find out what table 21 wants!
5
00:00:14,266 --> 00:00:17,400
[Robert] This restaurant
is a failure on every level.
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00:00:17,467 --> 00:00:18,800
Unfortunately, folks,
we're outta food.
7
00:00:18,867 --> 00:00:21,266
You gotta
say something
more than that, David.
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00:00:21,266 --> 00:00:25,200
You both are the complete
antithesis of each other.
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00:00:25,266 --> 00:00:27,800
I don't know how
you're together.
10
00:00:27,867 --> 00:00:30,000
Well look, the reason I came
is because I believe
in second chances.
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00:00:30,000 --> 00:00:31,300
Well look, the reason I came
is because I believe
in second chances.
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00:00:31,367 --> 00:00:35,367
-Go on, hit it.
-Time to move forward.
Time to know I'm beautiful.
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00:00:35,367 --> 00:00:37,567
Know I'm worth it,
and know that I can do it.
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00:00:37,567 --> 00:00:40,467
That's the first time
that I've seen
emotion from you.
15
00:00:40,467 --> 00:00:43,266
I feel like I'm getting
a second chance here.
16
00:00:43,266 --> 00:00:45,467
[Robert] Everybody
out now, please.
Just go! Now.
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00:00:46,000 --> 00:00:47,867
Mmm... Wow, that's good.
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00:00:48,867 --> 00:00:49,767
Open your eyes.
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00:00:50,667 --> 00:00:53,400
-Oh, my God!
-Holy... Ooh!
20
00:01:02,767 --> 00:01:06,467
I'm headed to Lincoln,
New Hampshire to meet
owners David and Melissa
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00:01:06,467 --> 00:01:08,400
of the White Mountain Tavern.
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00:01:09,800 --> 00:01:11,600
You know, the beautiful thing
about this area,
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00:01:11,667 --> 00:01:15,867
it's great for hiking,
and skiing
and seasonal weather.
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00:01:15,867 --> 00:01:18,467
I mean, such a beautiful
scenic drive.
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00:01:18,467 --> 00:01:21,000
So it's kind of interesting,
normally when I go
to a restaurant,
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00:01:21,066 --> 00:01:24,967
I have absolutely zero clue
about where I'm going,
what I'm doing.
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00:01:24,967 --> 00:01:30,000
But on this one, I've had
so many people telling me
how bad this restaurant is.
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00:01:30,000 --> 00:01:30,667
But on this one, I've had
so many people telling me
how bad this restaurant is.
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It's not just the food,
apparently,
it's the owners, too.
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00:01:34,567 --> 00:01:37,667
Without trying to pre-judge,
this is gonna be interesting.
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00:01:37,667 --> 00:01:40,467
Why does it have
such a bad reputation?
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00:01:40,467 --> 00:01:44,367
And why are people telling
me not to do this place?
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00:01:44,367 --> 00:01:48,367
I'm really intrigued
what I'm gonna find,
or what I'm gonna hear.
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00:01:51,100 --> 00:01:54,700
Charlie, I got
a motzy, first course,
and then a rib eye, medium.
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00:01:54,767 --> 00:01:56,133
I'm David Culhane,
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00:01:56,133 --> 00:02:00,000
Uh... Co-owner here
of White Mountain
Steak House and Tavern.
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00:02:00,000 --> 00:02:00,467
Uh... Co-owner here
of White Mountain
Steak House and Tavern.
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00:02:00,467 --> 00:02:05,000
I co-own the restaurant
with Melissa Lewis, who also
happens to be my fiance.
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00:02:05,066 --> 00:02:08,166
We're mostly steaks,
prime rib and seafood.
40
00:02:08,166 --> 00:02:11,066
It's a good combination
of casual and fine dining.
41
00:02:11,066 --> 00:02:13,467
So, this is your Bahama.
42
00:02:13,467 --> 00:02:18,367
My name is Melissa,
and I co-own
the White Mountain Tavern.
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00:02:18,367 --> 00:02:21,367
I run the bar and the front
of house daily operations.
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00:02:21,367 --> 00:02:23,600
[David] We're in scenic
Lincoln, New Hampshire,
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00:02:23,667 --> 00:02:27,700
in the heart a the White
Mountains, beautiful place
full a tourism.
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00:02:27,767 --> 00:02:29,567
I'm originally
from a small town
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00:02:29,567 --> 00:02:30,000
just south a Boston,
called Milton, Mass.
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00:02:30,000 --> 00:02:31,700
just south a Boston,
called Milton, Mass.
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00:02:31,767 --> 00:02:34,767
I would come up here
with my brother and my father
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00:02:34,767 --> 00:02:37,100
for school vacation weeks,
ski vacations.
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00:02:37,166 --> 00:02:41,000
We would always stay
at this resort
where the restaurant is.
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00:02:41,066 --> 00:02:44,066
It was just kinda like
this magical place, you know,
up in the mountains.
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00:02:44,066 --> 00:02:48,266
Always very good food,
great service, it's been
a very meaningful place to me.
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00:02:48,266 --> 00:02:53,166
Spending time with my father
and brother, we'd look forward
to coming and staying here,
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00:02:53,166 --> 00:02:55,166
going skiing,
eating in the restaurant,
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00:02:55,166 --> 00:02:57,200
all year until, you know,
we could make it up here.
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00:02:57,266 --> 00:03:00,000
And it's just a big staple
of my childhood.
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00:03:00,000 --> 00:03:00,166
And it's just a big staple
of my childhood.
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00:03:00,166 --> 00:03:01,667
Hands, please!
60
00:03:01,667 --> 00:03:03,767
Been in the restaurant
business my whole life,
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00:03:03,767 --> 00:03:06,667
the vast majority
waiting tables and bartending.
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00:03:06,667 --> 00:03:10,500
At some point early
in the pandemic, I decided
to take a vacation,
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00:03:10,567 --> 00:03:12,600
and I ended up
booking a trip up here.
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00:03:12,667 --> 00:03:16,166
I was tryin'
to take a walk down
memory lane by coming here,
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00:03:16,166 --> 00:03:18,100
but the restaurant
wasn't here,
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00:03:18,166 --> 00:03:21,967
it was abandoned,
rundown, this room
was just full of junk.
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00:03:21,967 --> 00:03:25,266
I honestly found
it to be tragic.
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00:03:25,266 --> 00:03:29,767
You know, this place that
was one a the centers
of my childhood was gone.
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00:03:29,767 --> 00:03:30,000
I asked the front desk,
"What happened
to your restaurant?"
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00:03:30,000 --> 00:03:32,100
I asked the front desk,
"What happened
to your restaurant?"
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00:03:32,166 --> 00:03:34,667
And next thing you know,
he had me in touch
with the hotel manager.
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00:03:34,667 --> 00:03:36,967
And he says, "We're lookin'
to lease that space out,"
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00:03:36,967 --> 00:03:38,500
and here we are
two-and-a-half years later.
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00:03:38,567 --> 00:03:41,967
We opened August 25th of 2020.
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00:03:41,967 --> 00:03:46,266
On day one, our former chef
and I were the only two people
working here at all.
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00:03:46,266 --> 00:03:49,467
He was doin' the cooking,
I was bartending,
waiting on all the tables.
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It was a struggle,
but we were just excited
to be opening.
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00:03:53,266 --> 00:03:56,266
So, I met Melissa,
uh... Pretty shortly
after we opened here.
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00:03:56,266 --> 00:04:00,000
A mutual friend a both
of ours sent her in
to apply to be a bartender.
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00:04:00,000 --> 00:04:01,066
A mutual friend a both
of ours sent her in
to apply to be a bartender.
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00:04:01,066 --> 00:04:02,867
We just kinda
hit it off right away.
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00:04:02,867 --> 00:04:05,367
[Melissa] We were
engaged within two weeks.
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00:04:05,367 --> 00:04:08,767
He always made me laugh
and have a good time together.
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00:04:08,767 --> 00:04:11,467
[David] Within, like,
a month of Melissa
and I getting engaged,
85
00:04:11,467 --> 00:04:13,567
I realized that she was
gonna be here to stay,
86
00:04:13,567 --> 00:04:17,767
and really the best thing
for this place would be
if we ran it together.
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00:04:17,767 --> 00:04:21,200
So, Melissa and I
are 50-50 co-partners.
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00:04:21,266 --> 00:04:23,567
[Melissa] To be honest,
I didn't see it coming.
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00:04:23,567 --> 00:04:27,900
I never in my wildest dreams
imagined I'd own a restaurant
because I was born
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00:04:27,967 --> 00:04:30,000
with a silver spoon
in my mouth, and I choked
on it at about the age of 18.
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00:04:30,000 --> 00:04:31,667
with a silver spoon
in my mouth, and I choked
on it at about the age of 18.
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00:04:31,667 --> 00:04:34,066
I was set to inherit
a construction company.
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00:04:34,066 --> 00:04:37,066
Unfortunately, I was victim
of the opioid epidemic.
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00:04:37,066 --> 00:04:41,667
I was in college and I had
an ovarian cyst rupture.
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00:04:41,667 --> 00:04:44,166
The pain medication that they
had put me on for all of that,
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00:04:44,166 --> 00:04:47,300
like, caused a lot
of problems in my life.
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00:04:47,367 --> 00:04:51,266
I started abusing them,
a hundred of these, a hundred
of these, a hundred of these.
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00:04:51,266 --> 00:04:54,667
It destroyed me,
and I lost my family.
I lost 'em.
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00:04:54,667 --> 00:04:57,166
My mom literally told me
I could not come home
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00:04:57,166 --> 00:04:58,867
'cause she didn't want
me around my siblings.
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00:05:00,667 --> 00:05:03,300
I don't think they will
ever forgive me.
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00:05:08,166 --> 00:05:10,000
Makes me sick to my stomach.
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00:05:11,900 --> 00:05:16,667
I have been sober
12 years from opioids.
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00:05:16,667 --> 00:05:22,100
I feel I've come
so far over the years.
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00:05:22,166 --> 00:05:24,800
I've... I've been
at the bottom of the bottom,
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00:05:24,867 --> 00:05:27,166
and making
the dumbest of decisions,
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00:05:27,166 --> 00:05:30,000
to now being able
to proudly say I am
a co-owner of a business.
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00:05:30,000 --> 00:05:32,066
to now being able
to proudly say I am
a co-owner of a business.
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00:05:32,066 --> 00:05:36,467
And for the first, like,
six months, I really
enjoyed every day here.
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00:05:36,467 --> 00:05:38,900
Things just got
stressful over time.
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00:05:38,967 --> 00:05:44,300
Sadly, the David I met
and the David I know now
are not exactly the same.
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00:05:44,367 --> 00:05:46,467
Rib eye, table 12, Melissa.
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00:05:47,900 --> 00:05:50,600
And, hey, what's up
with all the dirty dishes
in the service station?
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00:05:50,667 --> 00:05:52,166
-[Melissa] Um,
why don't you fire me?
-Like, you're the only one
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00:05:52,166 --> 00:05:54,700
workin' out there,
like, come on.
All right, table 12, please.
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00:05:54,767 --> 00:05:56,767
[Melissa] David
was struggling with drinking
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00:05:56,767 --> 00:06:00,000
to the point that he would do
stupid things on camera
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00:06:00,000 --> 00:06:00,467
to the point that he would do
stupid things on camera
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00:06:00,467 --> 00:06:03,567
in public that people
would post online.
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00:06:04,667 --> 00:06:07,367
Oh, my God. You.
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00:06:07,367 --> 00:06:09,200
He's been doin' better
for a few months,
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00:06:09,266 --> 00:06:13,500
but our image is damaged
because of David's drinking.
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00:06:13,567 --> 00:06:17,667
Now, he's a stressaholic
control freak.
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00:06:17,667 --> 00:06:21,500
We fight at work.
We go home,
we fight about work.
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00:06:21,567 --> 00:06:24,000
It's been really difficult.
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00:06:24,000 --> 00:06:26,567
We probably yell at each other
on a daily basis here.
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00:06:26,567 --> 00:06:28,467
Hey, did you clean
that beer cooler out yet?
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00:06:28,467 --> 00:06:30,000
It's, like, disgusting,
and you've been standing
around all night.
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00:06:30,000 --> 00:06:30,667
It's, like, disgusting,
and you've been standing
around all night.
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00:06:30,667 --> 00:06:32,000
-There's nobody in here.
-I'm standing
around all night?
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00:06:32,066 --> 00:06:35,200
-You're standin' around, too!
-You kidding me?
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00:06:35,266 --> 00:06:36,900
Melissa has a bit of a temper.
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00:06:36,900 --> 00:06:40,567
Very quick to break stuff
in front a people
and it's embarrassing.
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00:06:40,567 --> 00:06:42,867
She's definitely
scared off clientele.
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00:06:42,867 --> 00:06:45,600
[Melissa] I've had
anger issues for a long time.
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00:06:45,667 --> 00:06:49,467
I think it's all deep-seated,
and related to issues
from my past.
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00:06:49,467 --> 00:06:51,867
But things have
gotten really bad.
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00:06:51,867 --> 00:06:55,300
They've been amplified
in the last year by David.
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00:06:55,367 --> 00:06:58,000
Our relationship
and the business
has become toxic,
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00:06:58,066 --> 00:07:00,000
it's become unhealthy,
it's become unhappy,
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00:07:00,000 --> 00:07:00,100
it's become unhealthy,
it's become unhappy,
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00:07:00,100 --> 00:07:03,100
it's become every negative
adjective you can think of.
143
00:07:03,100 --> 00:07:04,967
It's just gotten
very frustrating,
144
00:07:04,967 --> 00:07:10,066
you know, we can't keep staff,
finances are outta whack,
the restaurant's struggling.
145
00:07:10,066 --> 00:07:14,166
I would estimate that
the restaurant right now
is losing $3,000 a month.
146
00:07:14,166 --> 00:07:18,867
So any issues that we have
personally, are only, like,
amplified by all a that.
147
00:07:18,867 --> 00:07:20,767
It's kinda like
fire and gasoline.
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00:07:20,767 --> 00:07:23,967
To be honest, I'm not even
sure it's a relationship
I wanna be in anymore.
149
00:07:23,967 --> 00:07:26,867
There is no relationship
anymore. It is just business.
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00:07:26,867 --> 00:07:28,900
[David] I would regret
it, I think, if I walked away
151
00:07:28,967 --> 00:07:30,000
from the restaurant
and Melissa at this point.
152
00:07:30,000 --> 00:07:31,100
from the restaurant
and Melissa at this point.
153
00:07:31,166 --> 00:07:34,100
But it definitely crosses
my mind on a regular basis.
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00:07:34,100 --> 00:07:36,400
How much more
can I really lose
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00:07:36,467 --> 00:07:40,667
without just, like,
hitting total rock bottom,
like, losing everything?
156
00:07:50,467 --> 00:07:54,100
[Robert] Well, here we are,
the White Mountain Tavern.
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00:07:54,166 --> 00:07:58,500
It looks like it's
part of a resort,
um... A hotel resort,
158
00:07:58,567 --> 00:08:00,000
which is interesting
because it should have
built-in business right away.
159
00:08:00,000 --> 00:08:03,700
which is interesting
because it should have
built-in business right away.
160
00:08:05,166 --> 00:08:06,767
Let's find out.
161
00:08:17,967 --> 00:08:23,467
Well, as you enter
the restaurant, you can hear
this cavernous kinda sound.
162
00:08:23,467 --> 00:08:29,967
To my right, looks like there
is um... Some kind of bar
with a fireplace.
163
00:08:29,967 --> 00:08:30,000
And then, this must
be the dining room.
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00:08:30,000 --> 00:08:34,567
And then, this must
be the dining room.
165
00:08:34,567 --> 00:08:39,767
I mean, just look
at the size of the room,
has no identity whatsoever,
166
00:08:39,767 --> 00:08:44,300
with, uh... Fake plants,
which drives me nuts.
167
00:08:44,367 --> 00:08:46,500
They're just there
gathering dust.
168
00:08:46,567 --> 00:08:48,900
Look at that ceiling,
my goodness.
169
00:08:48,967 --> 00:08:51,967
It is collapsing in some
way, shape or form.
170
00:08:51,967 --> 00:08:55,567
Lights, very, very different,
some work, some don't.
171
00:08:55,567 --> 00:09:00,000
Look at the state
of the carpet. Carpet
is disgustingly dirty.
172
00:09:00,000 --> 00:09:00,266
Look at the state
of the carpet. Carpet
is disgustingly dirty.
173
00:09:00,266 --> 00:09:04,867
Don't know what was goin'
on here, but they didn't
finish it whatever it was.
174
00:09:04,867 --> 00:09:07,166
Somebody has taken
this over that doesn't care,
175
00:09:07,166 --> 00:09:10,700
or has no clue, whatsoever,
or, uh... No money.
176
00:09:10,767 --> 00:09:12,900
In my opinion, it's very sad.
177
00:09:12,967 --> 00:09:17,367
David, Melissa! Come
in the restaurant, please.
178
00:09:20,100 --> 00:09:22,000
-Hi, how are you?
-Good morning, how are you?
179
00:09:22,000 --> 00:09:23,567
Good, Melissa.
180
00:09:23,567 --> 00:09:24,500
-Melissa.
-[Melissa] Nice
to meet you.
181
00:09:24,567 --> 00:09:25,867
David, pleasure to meet you.
182
00:09:25,867 --> 00:09:27,200
[Robert] Take a seat.
183
00:09:28,867 --> 00:09:30,000
First of all, thank you
for, uh... Allowin' me
to come here.
184
00:09:30,000 --> 00:09:31,400
First of all, thank you
for, uh... Allowin' me
to come here.
185
00:09:31,467 --> 00:09:32,700
-[David] Thanks for coming.
-Thank you for coming.
186
00:09:32,767 --> 00:09:35,166
So, what type of food are you?
187
00:09:35,166 --> 00:09:36,567
Steaks, seafood.
188
00:09:36,567 --> 00:09:38,900
-So, there is a hotel
attached to this?
-That's correct.
189
00:09:38,967 --> 00:09:40,767
Yeah, there's 92 rooms here.
190
00:09:40,767 --> 00:09:44,400
You made a deal
with the hotel,
I presume, that owns it?
191
00:09:44,467 --> 00:09:46,867
-Is that right?
-Correct, yes.
To lease the space from them.
192
00:09:46,867 --> 00:09:49,300
And what's their occupancy
in... In high season?
193
00:09:49,367 --> 00:09:52,367
85 to 90% in the busiest
several months.
194
00:09:52,367 --> 00:09:55,867
-[Robert] Okay.
-In the off-season, it's
very low though, like, 10%.
195
00:09:55,867 --> 00:09:57,800
-[David] Which we're
in the middle of right now.
-[Robert] Okay.
196
00:09:57,867 --> 00:10:00,000
When did you get
into this restaurant?
197
00:10:00,066 --> 00:10:02,567
We opened in August of 2020.
198
00:10:02,567 --> 00:10:05,066
-So, you got it through COVID?
-Right at the beginning, yeah.
199
00:10:05,066 --> 00:10:08,166
Why did you get
into it in COVID?
200
00:10:08,166 --> 00:10:12,500
So, I've been staying
at this resort my entire life.
201
00:10:12,567 --> 00:10:16,667
Like, my family would come
up here for ski vacations
once a year growing up.
202
00:10:16,667 --> 00:10:18,433
-So, I always
knew the property.
-[Robert] Kay.
203
00:10:18,467 --> 00:10:21,300
[David] They were renovating
at the time, and they were
storing just all kinds a stuff
204
00:10:21,367 --> 00:10:23,867
in both this room,
and the bar room,
and they were a mess.
205
00:10:23,867 --> 00:10:28,100
But I... I knew the potential
a the space, 'cause I'd seen
growing up what it used to be.
206
00:10:28,100 --> 00:10:30,000
I did this
because of how much
I love this place.
207
00:10:30,000 --> 00:10:31,100
I did this
because of how much
I love this place.
208
00:10:31,100 --> 00:10:34,500
Really just felt
almost an obligation
to try to restore it.
209
00:10:34,567 --> 00:10:36,133
It was the childhood memories
210
00:10:36,133 --> 00:10:38,667
and that... That hope
of bringing back, you know,
what used to be here.
211
00:10:39,500 --> 00:10:41,000
Let's talk about you two.
212
00:10:41,000 --> 00:10:44,567
Melissa and I have
been engaged
for just about two years.
213
00:10:44,567 --> 00:10:48,467
Um... We met right
after I had opened
this restaurant myself.
214
00:10:48,467 --> 00:10:52,667
I hired her as a bartender,
and quickly made
her a bar manager.
215
00:10:52,667 --> 00:10:55,700
And then, things moved
pretty quickly from there
to making her a partner.
216
00:10:55,767 --> 00:10:57,767
Have you ever been
in a restaurant before?
217
00:10:57,767 --> 00:10:59,867
[David] I have, uh...
My whole adult life.
218
00:10:59,867 --> 00:11:00,000
Since I was a teenager,
I... I've worked pretty
much every position.
219
00:11:00,000 --> 00:11:03,200
Since I was a teenager,
I... I've worked pretty
much every position.
220
00:11:03,266 --> 00:11:06,700
Um... I started as a host,
server, bartender, I've done
some cooking here and there.
221
00:11:06,767 --> 00:11:10,367
-I'm our interim chef
right now, so...
-You're the chef?
222
00:11:10,367 --> 00:11:13,800
Yes, I'm not a chef by trade,
but our former chef
left us in July,
223
00:11:13,867 --> 00:11:16,567
so I kinda took over,
'cause we had no choice.
224
00:11:16,567 --> 00:11:19,200
Okay, so you've never run
a restaurant, then?
225
00:11:19,266 --> 00:11:21,266
-Never as a GM, no.
-Okay.
226
00:11:21,266 --> 00:11:22,800
And Melissa, what is your job?
227
00:11:22,867 --> 00:11:26,567
Formally, I run the bar,
but right now I run
the front a the house.
228
00:11:26,567 --> 00:11:30,000
Okay, so how much did you
get into this restaurant for?
229
00:11:30,000 --> 00:11:31,600
Okay, so how much did you
get into this restaurant for?
230
00:11:31,667 --> 00:11:33,967
Approximately $45,000.
231
00:11:33,967 --> 00:11:36,567
[Robert] Okay, where does
that $45,000 come from?
232
00:11:36,567 --> 00:11:38,867
Uh... Loans, well, merch
and cash advances.
233
00:11:38,867 --> 00:11:41,266
You mean credit card
cash advances?
234
00:11:41,266 --> 00:11:45,000
Yeah, it's
a horrible, like, loan
with a quick repayment time.
235
00:11:45,000 --> 00:11:46,900
-And what
is your interest rate?
-Heh.
236
00:11:46,967 --> 00:11:50,900
You don't wanna know,
it's like 250% paid off
over six months.
237
00:11:50,967 --> 00:11:55,600
-So, we have to pay $44,000
back on $20,000... $28,000...
-[David] 30, yeah, $30,000.
238
00:11:55,667 --> 00:11:57,066
...in six months.
239
00:11:57,066 --> 00:11:58,767
So, why on earth
would you do that?
240
00:11:58,767 --> 00:12:00,000
We... We were desperate.
We didn't have a choice.
241
00:12:00,000 --> 00:12:00,567
We... We were desperate.
We didn't have a choice.
242
00:12:00,567 --> 00:12:04,000
-It was that, or not be able
to buy food and liquor...
-[Melissa] Pay the food or--
243
00:12:04,066 --> 00:12:05,500
...to stay open, so...
244
00:12:05,567 --> 00:12:09,667
-What was
your first year revenue?
-[David] Uh... $220,000.
245
00:12:09,667 --> 00:12:12,300
And what did it cost
you to make $220,000?
246
00:12:12,367 --> 00:12:13,867
[David] Pretty
close to $220,000.
247
00:12:13,867 --> 00:12:16,100
We've been losing money
since we opened.
248
00:12:16,166 --> 00:12:21,867
I'm tired of chasing the next
bill, and getting another loan
to pay the next bill.
249
00:12:21,867 --> 00:12:23,233
And it's very tiring.
250
00:12:23,233 --> 00:12:25,166
-So, any profit--
-So, how does
that play with your stress?
251
00:12:25,166 --> 00:12:28,500
-It has a very detrimental
impact on all a that, yeah.
-[Melissa] Relationship...
252
00:12:28,567 --> 00:12:30,000
Doesn't exist as of now
because of the stress
253
00:12:30,000 --> 00:12:32,000
Doesn't exist as of now
because of the stress
254
00:12:32,000 --> 00:12:33,166
-of the restaurant.
-Yeah, there's been...
255
00:12:33,166 --> 00:12:35,867
There's been a lot of fighting
just over everything,
256
00:12:35,867 --> 00:12:38,667
from money to the stress
of the restaurant.
257
00:12:38,667 --> 00:12:41,467
It's just very difficult.
258
00:12:41,467 --> 00:12:43,200
Do you argue
in front of people?
259
00:12:43,200 --> 00:12:45,967
-[David] Oh, absolutely, yeah.
-Not lately because he's been
in the back a the house.
260
00:12:45,967 --> 00:12:47,667
We've lost a lotta
staff because of...
261
00:12:47,667 --> 00:12:51,300
That they didn't wanna hear
the fighting and arguing
all the time, and...
262
00:12:51,367 --> 00:12:55,867
And there was some
negative um... Backlash
from the community.
263
00:12:57,000 --> 00:13:00,000
Well, I have to be honest
and transparent with you,
264
00:13:00,000 --> 00:13:00,266
Well, I have to be honest
and transparent with you,
265
00:13:00,266 --> 00:13:03,467
I've been here
doing some other work
two and a half hours away,
266
00:13:03,467 --> 00:13:07,066
and yesterday people
told me not to come here.
267
00:13:13,266 --> 00:13:16,300
Well, I have to be honest
and transparent with you,
268
00:13:16,367 --> 00:13:19,600
I've been here
doing some other work
two and a half hours away,
269
00:13:19,667 --> 00:13:24,266
and yesterday people
told me not to come here.
270
00:13:24,266 --> 00:13:27,166
-They said you're
not good people...
-[Melissa sobbing]
271
00:13:27,166 --> 00:13:31,867
...the restaurant is not good,
and why should we be here?
272
00:13:31,867 --> 00:13:33,400
-And that was
a true statement.
-That, like, breaks my heart.
273
00:13:35,367 --> 00:13:37,767
[Robert] But why do you
have a bad reputation?
274
00:13:37,767 --> 00:13:39,747
We wanted to donate some
money to the local grade
school for drug awareness,
275
00:13:39,747 --> 00:13:42,100
We wanted to donate some
money to the local grade
school for drug awareness,
276
00:13:42,166 --> 00:13:45,000
I'm a recovering, um...
Opiate addict.
277
00:13:45,000 --> 00:13:47,100
-And how long
have you been clean?
-[Melissa] 12.
278
00:13:47,166 --> 00:13:49,000
[Robert] 12, congratulations.
279
00:13:49,066 --> 00:13:51,467
And so, it was something
that I've thought
280
00:13:51,467 --> 00:13:54,367
would be a great philanthropic
way to get involved,
281
00:13:54,367 --> 00:13:58,767
-and, um... David had a couple
drinks, and posted it...
-It was more than a couple.
282
00:13:58,767 --> 00:14:00,266
Posted it on social media
283
00:14:00,266 --> 00:14:02,066
-business page, and he said...
-[David] In a brief,
insensitive way.
284
00:14:02,066 --> 00:14:06,000
...something very insensitive
about being junkies
in this town,
285
00:14:06,066 --> 00:14:07,900
and everyone's
a bunch a junkies.
286
00:14:07,967 --> 00:14:09,747
-You wrote that?
-I did. I screwed up,
and I own it.
287
00:14:09,747 --> 00:14:10,567
-You wrote that?
-I did. I screwed up,
and I own it.
288
00:14:10,567 --> 00:14:13,967
It really bothered me
for a long time, and I have
a lotta remorse for it.
289
00:14:13,967 --> 00:14:16,200
I was really in a bad place
when I made those posts.
290
00:14:16,266 --> 00:14:21,066
Drinking only amplifies
poor decision-making,
and impulsivity.
291
00:14:21,066 --> 00:14:25,066
It has been hard to undo that.
292
00:14:25,066 --> 00:14:28,200
I know that at the time,
you didn't understand
the consequences of that post,
293
00:14:28,266 --> 00:14:31,867
but I'm a local, and I've
supported the community,
and I've been a part of it.
294
00:14:31,867 --> 00:14:35,200
And now, I just feel defeated,
overwhelmed and sad.
295
00:14:35,266 --> 00:14:38,867
So, you were an alcoholic,
or you were heavy drinking?
296
00:14:38,867 --> 00:14:39,747
-Or what... What was that?
-I am, yeah.
297
00:14:39,747 --> 00:14:40,233
-Or what... What was that?
-I am, yeah.
298
00:14:40,266 --> 00:14:43,567
-Yeah, I'm
a recovering alcoholic.
-Okay, and how's that going?
299
00:14:43,567 --> 00:14:45,100
[David] Uh...
Right now, pretty well.
300
00:14:45,100 --> 00:14:46,767
I'm two months
sober right now,
301
00:14:46,767 --> 00:14:49,867
but it's been a challenge
I've had to deal with
for a very long time.
302
00:14:49,867 --> 00:14:54,400
How long if you don't
change your reputation,
do you think you can stay?
303
00:14:54,467 --> 00:14:57,667
A few months, at best,
the absolute best.
304
00:15:00,567 --> 00:15:04,767
Well look, the reason
I came is because I...
I believe in second chances.
305
00:15:04,767 --> 00:15:08,367
All's I can tell you is this
is a piss-poor excuse
for a restaurant.
306
00:15:08,367 --> 00:15:09,747
[Melissa] Uh-huh.
307
00:15:09,747 --> 00:15:09,800
[Melissa] Uh-huh.
308
00:15:09,800 --> 00:15:11,800
[Robert] So, we have
to work twice as hard
to get it back quickly.
309
00:15:11,867 --> 00:15:12,867
Yeah.
310
00:15:12,867 --> 00:15:15,000
Okay, people
are gonna come in.
311
00:15:15,000 --> 00:15:17,400
You're gonna run your service
the way you normally do.
312
00:15:17,467 --> 00:15:19,000
-And I'm
just gonna watch.
-Okay.
313
00:15:21,100 --> 00:15:22,133
[Robert] Wow!
314
00:15:22,133 --> 00:15:24,367
There's an awful lot
a dynamics goin' on here.
315
00:15:24,367 --> 00:15:26,900
[Melissa] I just wanna cry.
I just wanna cry.
316
00:15:26,967 --> 00:15:28,667
[Robert] Their restaurant
needs a lotta help,
317
00:15:28,667 --> 00:15:31,166
but apparently,
so does their relationship.
318
00:15:31,166 --> 00:15:34,000
And when you're
fighting against
the town that you live in,
319
00:15:34,000 --> 00:15:37,400
they have to work twice
as hard to gain the trust
of the local community,
320
00:15:37,467 --> 00:15:39,100
and it's gonna be tough.
321
00:15:49,200 --> 00:15:51,667
[David] I think he's
definitely gonna see us
at our worst right now.
322
00:15:51,667 --> 00:15:53,600
It's tough, but, I mean,
I'm just gonna do my best
323
00:15:53,667 --> 00:15:55,367
to, you know, suck it up
and work through this.
324
00:15:58,767 --> 00:16:00,166
Anybody hungry?
325
00:16:00,166 --> 00:16:01,100
-Starvin'.
-We all are.
326
00:16:01,100 --> 00:16:02,800
Come on in, guys.
327
00:16:02,867 --> 00:16:05,000
Thank you for coming,
You guys follow me.
328
00:16:05,066 --> 00:16:08,266
Either one
of these tables works if,
uh... You wanna grab a seat.
329
00:16:08,266 --> 00:16:09,200
-How many?
-[woman] Two.
330
00:16:09,266 --> 00:16:09,747
[Melissa] Two? All right.
331
00:16:09,747 --> 00:16:10,400
[Melissa] Two? All right.
332
00:16:13,700 --> 00:16:15,567
I have to get a couple more
copies of the menu made,
333
00:16:15,567 --> 00:16:17,567
so I have one at the moment,
I apologize.
334
00:16:17,567 --> 00:16:21,367
Vinny? Dave? Do...
We didn't print more menus?
335
00:16:21,367 --> 00:16:22,700
[David] They're all in front.
336
00:16:22,700 --> 00:16:23,700
-[Vinny] They'll have
one per table.
-Okay, can you help me
337
00:16:23,767 --> 00:16:26,500
set some tables?
There's a line out there.
338
00:16:26,567 --> 00:16:28,667
May I borrow your menu
for one moment?
339
00:16:28,667 --> 00:16:30,000
-Oh, sure can.
-Thank you.
340
00:16:30,066 --> 00:16:31,667
[Robert] Service
has just begun,
341
00:16:31,667 --> 00:16:34,567
and already I see Melissa
running out of the restaurant.
342
00:16:34,567 --> 00:16:37,100
Not a great start.
343
00:16:37,100 --> 00:16:39,747
Can you help me, please?
I just need, like, 20 copies.
344
00:16:39,747 --> 00:16:40,200
Can you help me, please?
I just need, like, 20 copies.
345
00:16:43,000 --> 00:16:44,100
[Robert] So, what
are we doing now?
346
00:16:44,100 --> 00:16:47,900
Um... We are on the fly
printing some menus
347
00:16:47,967 --> 00:16:49,900
because I didn't
have enough menus.
348
00:16:53,600 --> 00:16:56,200
So, they're
printing menus for us.
349
00:16:56,266 --> 00:16:57,100
Makin' that drink?
350
00:16:57,166 --> 00:16:58,100
-Kay.
-Thank you.
351
00:16:59,400 --> 00:17:00,900
Found some menus for ya.
352
00:17:00,967 --> 00:17:02,100
-Uh... We've already ordered.
-We already ordered.
353
00:17:02,166 --> 00:17:03,800
-[Melissa] Oh, you did!
I'm so sorry.
-Yes.
354
00:17:03,867 --> 00:17:06,467
-[woman 2] He took care of us.
-[Melissa chuckling]
You got it.
355
00:17:06,467 --> 00:17:08,400
-Got more drinks? You got it.
-[Vinny] Sure.
356
00:17:08,467 --> 00:17:09,747
[Robert] The front
of the house is clearly
understaffed and overwhelmed.
357
00:17:09,747 --> 00:17:11,767
[Robert] The front
of the house is clearly
understaffed and overwhelmed.
358
00:17:11,767 --> 00:17:14,400
But a restaurant this large
needs a general manager
359
00:17:14,467 --> 00:17:16,767
to calmly control
the pace of service.
360
00:17:16,767 --> 00:17:21,567
Instead, all I see is Melissa
in complete disarray.
361
00:17:21,567 --> 00:17:23,767
[Melissa exhaling]
We'll be right
with you guys, get ya sat.
362
00:17:23,767 --> 00:17:25,200
[woman 3] Not a problem.
363
00:17:25,266 --> 00:17:27,567
[Melissa] We've
got a line, this is crazy.
364
00:17:27,567 --> 00:17:30,266
Vinny, I don't know
what to do. We need
more people right now.
365
00:17:30,867 --> 00:17:31,934
[exhaling]
366
00:17:33,266 --> 00:17:34,900
[Robert] Why do you
keep going to the bar?
367
00:17:34,967 --> 00:17:36,300
I have to get
the drinks from there.
368
00:17:37,266 --> 00:17:38,700
I have to bring the slip over.
369
00:17:38,700 --> 00:17:39,747
-So who's taking care
of all these people?
-Bring it to Melissa.
370
00:17:39,747 --> 00:17:40,767
-So who's taking care
of all these people?
-Bring it to Melissa.
371
00:17:40,767 --> 00:17:42,533
I know, it's
supposed to be me,
372
00:17:42,533 --> 00:17:45,367
but I have to drop the slip
to when I make the drink...
For her to make the drinks.
373
00:17:45,367 --> 00:17:47,266
-She has
a computer there, right?
-Yeah.
374
00:17:47,266 --> 00:17:50,100
-And it's supposed to--
-So, it prints, but it doesn't
send it to the bar.
375
00:17:51,100 --> 00:17:52,767
So, I gotta physically run it.
376
00:17:52,767 --> 00:17:56,600
So far Melissa has
been bartender, host,
377
00:17:56,667 --> 00:17:59,467
and there's one server
as she's sitting
the whole room.
378
00:17:59,467 --> 00:18:03,066
She's gonna
completely crush the kitchen
because there's only one guy.
379
00:18:03,066 --> 00:18:05,667
That would be Dave.
380
00:18:05,667 --> 00:18:07,467
Have you ever heard
of the ship, Titanic?
381
00:18:13,367 --> 00:18:16,000
Hey, I got a clam chowder
first course, Kelly.
382
00:18:16,066 --> 00:18:19,367
So you have now people
that have been sitting
there for 30 minutes,
383
00:18:19,367 --> 00:18:22,000
but just ordered their food
five minutes ago?
384
00:18:22,000 --> 00:18:23,400
That's not good, I'm...
385
00:18:23,400 --> 00:18:27,000
We're pretty understaffed
wait staff-wise tonight,
unfortunately.
386
00:18:27,000 --> 00:18:28,767
How's everything?
387
00:18:28,767 --> 00:18:31,467
[woman 4] They gave us mashed
potatoes, so they're gonna
come out with French fries.
388
00:18:31,467 --> 00:18:33,667
[Melissa] Oh, my God.
I am so sorry.
389
00:18:33,667 --> 00:18:37,367
Okay, I'll just double
check and make sure
that they've got that.
390
00:18:37,367 --> 00:18:39,747
Hey, genius! Since
when does steak frites
come with potatoes?
391
00:18:39,747 --> 00:18:41,967
Hey, genius! Since
when does steak frites
come with potatoes?
392
00:18:41,967 --> 00:18:44,600
-Frites!
-[David] Can I just get
a side a fries on the fly?
393
00:18:44,667 --> 00:18:46,867
-Alright, just... Just... Just
give 'em that and tell 'em...
-This is not it.
394
00:18:46,867 --> 00:18:48,367
-...we'll send
the fries out quick.
-She didn't want it!
395
00:18:48,367 --> 00:18:50,367
-She sent it back to me
saying it's supposed...
-Okay, yeah, Kelly...
396
00:18:50,367 --> 00:18:52,300
-...to come with fries.
Give me fries!
-[David] I'll give you fries!
397
00:18:52,367 --> 00:18:54,567
[shouting] When you find
out what table 21 wants!
398
00:18:54,567 --> 00:18:57,767
-[Melissa] I hear...
this kid's hearin' me right.
-I did...
399
00:18:57,767 --> 00:18:59,567
I need two orders
of fries on the fly.
400
00:18:59,567 --> 00:19:01,967
-[crying] I don't wanna
do this anymore.
-[Vinny] Wow.
401
00:19:01,967 --> 00:19:03,867
-No, I really don't.
-There's no choice.
402
00:19:03,867 --> 00:19:05,500
Just about to be
out of everything.
403
00:19:05,500 --> 00:19:09,747
I've got a few rib eyes left,
but other than that,
it's running pretty thin.
404
00:19:09,747 --> 00:19:10,367
I've got a few rib eyes left,
but other than that,
it's running pretty thin.
405
00:19:10,367 --> 00:19:13,600
[Melissa] Oh, my God.
No, no, no, no, we're
not out of mashed potatoes.
406
00:19:13,667 --> 00:19:16,166
Dave, are we really
out of mashed potatoes?
407
00:19:16,166 --> 00:19:19,166
I've got enough for the board,
and that's it.
408
00:19:19,166 --> 00:19:21,266
I'm leave...
Like, I'm... This is...
409
00:19:24,100 --> 00:19:28,266
[Robert] Not having enough
staff or food, and Melissa's
public displays of anger
410
00:19:28,266 --> 00:19:31,100
are all signs
of a deep dysfunction.
411
00:19:31,166 --> 00:19:33,200
This is no way
to run a business.
412
00:19:36,266 --> 00:19:39,400
-Vinny, I'm outta rib eye,
I'm out of everything. Yeah.
-[Vinny] Yeah?
413
00:19:39,467 --> 00:19:39,747
I suggest you close
414
00:19:39,747 --> 00:19:40,734
I suggest you close
415
00:19:40,734 --> 00:19:43,967
because we're out
of everything now
except appetizers.
416
00:19:43,967 --> 00:19:46,100
-We don't even have steaks?
-We have nothing.
417
00:19:52,266 --> 00:19:54,166
[Melissa] Okay,
ladies and gentlemen,
418
00:19:54,166 --> 00:19:57,800
I hate to be the bearer
of bad news,
we are out of food.
419
00:19:59,000 --> 00:20:00,367
We're out of everything.
420
00:20:00,367 --> 00:20:04,266
[sniffling] I am
so embarrassed right now.
421
00:20:04,266 --> 00:20:06,667
[Robert] Maybe you should
get the chef/owner out here?
422
00:20:06,667 --> 00:20:08,266
[Melissa] Yep, let's do that.
423
00:20:08,266 --> 00:20:10,166
[Robert] This restaurant
has so many problems,
424
00:20:10,166 --> 00:20:13,767
but they all stem
from the poor relationship
between David and Melissa.
425
00:20:13,767 --> 00:20:16,066
And that's gonna take
a lotta work to fix.
426
00:20:18,700 --> 00:20:19,605
Why don't we tell
the people what's happening
with your restaurant.
427
00:20:19,605 --> 00:20:21,066
Why don't we tell
the people what's happening
with your restaurant.
428
00:20:21,066 --> 00:20:25,700
[David] I apologize. We're
in our slow season, we're
really low on products.
429
00:20:25,767 --> 00:20:28,867
Yeah, you gotta
say something
more than that, David.
430
00:20:28,867 --> 00:20:31,600
So, I'm sorry, I'm outta
food and that's it.
431
00:20:31,667 --> 00:20:35,200
-[grunting] I'm embarrassed
and ashamed at this right now.
-Really.
432
00:20:35,266 --> 00:20:37,200
-Yeah, we... We messed up.
-We didn't project...
Project properly.
433
00:20:37,266 --> 00:20:39,367
That's why we're here
for help 'cause we
obviously need help.
434
00:20:39,367 --> 00:20:40,467
We don't know
what we're doing.
435
00:20:41,367 --> 00:20:42,834
There's the honest truth.
436
00:20:42,834 --> 00:20:46,000
Who would come back
based on today's experience?
Put your hands up.
437
00:20:50,400 --> 00:20:53,667
40 people now are not
coming to your restaurant
'cause you had no food.
438
00:20:53,667 --> 00:20:55,400
I did not know we had no food.
439
00:20:55,467 --> 00:20:57,900
-That's--
-But he did.
440
00:20:57,967 --> 00:21:00,200
-[exhaling] We did
not communicate.
-[Robert] Aren't you partners?
441
00:21:00,266 --> 00:21:03,166
-You're 50% partner, right?
-Yep.
442
00:21:03,166 --> 00:21:06,100
Well, guys I'm sorry,
I don't have any food.
It's not my restaurant.
443
00:21:06,166 --> 00:21:08,367
Okay, I've had enough.
I've had enough.
444
00:21:08,367 --> 00:21:10,367
So, I thank you
all for coming.
445
00:21:10,367 --> 00:21:12,567
-[David] No.
-[Melissa] No, I'm done.
I'm walking out.
446
00:21:12,567 --> 00:21:14,700
I'm leaving.
I'm not coming back.
447
00:21:16,567 --> 00:21:17,900
[Robert] Thank you, everybody.
448
00:21:18,767 --> 00:21:19,605
[Melissa sobbing]
449
00:21:19,605 --> 00:21:20,767
[Melissa sobbing]
450
00:21:21,967 --> 00:21:24,367
[Robert shouting] Melissa!
451
00:21:24,367 --> 00:21:26,600
-Here, put this on,
put it on your shoulders.
-[Melissa sniffling]
452
00:21:29,367 --> 00:21:30,200
[Robert] Come over here.
453
00:21:34,467 --> 00:21:35,266
[Robert exhaling]
454
00:21:38,200 --> 00:21:39,367
What are you
thinking right now?
455
00:21:39,367 --> 00:21:41,367
[sniffling] I just feel like
456
00:21:41,367 --> 00:21:44,600
the biggest thing I don't
wanna feel like,
and that's a failure.
457
00:21:46,400 --> 00:21:48,100
Okay, but that's
why I'm here, right?
458
00:21:48,100 --> 00:21:49,605
I know. I know.
459
00:21:49,605 --> 00:21:49,667
I know. I know.
460
00:21:49,667 --> 00:21:55,166
Failure in the restaurant,
not in overcoming
your addiction, right?
461
00:21:55,166 --> 00:21:56,433
Correct.
462
00:21:56,467 --> 00:22:00,600
Because of my addiction,
and the mountains
I had to climb,
463
00:22:00,667 --> 00:22:04,467
and the battles I had
to fight to get what I
called a success.
464
00:22:04,467 --> 00:22:08,467
Because I was able
to do something that
a lot of addicts don't do,
465
00:22:08,467 --> 00:22:11,100
which is turn your life
around, and now
I have a business.
466
00:22:11,100 --> 00:22:12,266
That is success.
467
00:22:12,867 --> 00:22:14,367
But not...
468
00:22:14,367 --> 00:22:16,667
-This is not success.
-No, the restaurant
is not good.
469
00:22:16,667 --> 00:22:19,367
But in reality, if you work
in harmony together,
470
00:22:19,367 --> 00:22:19,605
the restaurant
will make money.
471
00:22:19,605 --> 00:22:20,767
the restaurant
will make money.
472
00:22:20,767 --> 00:22:24,967
And I will say
when I started here,
we were like, um...
473
00:22:24,967 --> 00:22:28,000
Like, uh... You know,
jingle and bell.
474
00:22:28,000 --> 00:22:31,867
We worked very well together
'cause we had that energy,
chemistry and vibe.
475
00:22:31,867 --> 00:22:36,166
[sniffling] So, I know
that it's there, but over
time it's just changed.
476
00:22:36,166 --> 00:22:40,467
But do you feel it's...
It's you or it's him?
Or both of you?
477
00:22:40,467 --> 00:22:42,233
I feel like it's both of us.
478
00:22:42,266 --> 00:22:47,266
Um... The way I feel about
things has effected the way
I treat him and speak to him.
479
00:22:47,266 --> 00:22:49,400
So, you're demeaning him...
480
00:22:49,467 --> 00:22:49,605
-[Melissa sniffling] Um...
-...when you talk to him?
481
00:22:49,605 --> 00:22:50,867
-[Melissa sniffling] Um...
-...when you talk to him?
482
00:22:50,867 --> 00:22:52,467
A little, yeah.
483
00:22:52,467 --> 00:22:55,667
The reason I feel I do it,
is because it's in response
to him demeaning me,
484
00:22:56,367 --> 00:22:57,900
and it's like tit for tat.
485
00:22:57,967 --> 00:22:59,367
Does he ever get
violent with you?
486
00:23:00,500 --> 00:23:03,567
I've been a little bit more
of an aggressor than him.
487
00:23:03,567 --> 00:23:04,500
So, why do you stay?
488
00:23:06,100 --> 00:23:09,567
I'm 38 and he's 30,
and I told him...
489
00:23:11,967 --> 00:23:15,467
I cannot start at zero again.
490
00:23:15,467 --> 00:23:18,367
So, to get up and leave,
I... What do I do?
491
00:23:19,200 --> 00:23:19,605
-I'm here
to help you, okay?
-I know.
492
00:23:19,605 --> 00:23:20,800
-I'm here
to help you, okay?
-I know.
493
00:23:20,867 --> 00:23:22,567
You gotta make
a serious decision.
494
00:23:22,567 --> 00:23:26,000
-Is this a good relationship
for both of you to be in?
-Yeah.
495
00:23:26,000 --> 00:23:27,433
I'm gonna try the food.
496
00:23:27,467 --> 00:23:30,166
Oh, well, I think I'm
gonna try the food,
if you've got any left.
497
00:23:30,166 --> 00:23:34,400
Then, I'm gonna, uh...
Get back with both of you.
498
00:23:34,467 --> 00:23:36,100
-I've gotta lot to process.
-Okay.
499
00:23:37,100 --> 00:23:38,767
-All right. Okay.
-[Melissa exhaling] Okay.
500
00:23:41,567 --> 00:23:43,400
[Robert] There are major
issues at play here
501
00:23:43,400 --> 00:23:48,367
that will take a lot longer
than two days to fix,
but I'll certainly do my best.
502
00:23:48,367 --> 00:23:49,605
Hello, how we doin'
today, all right?
503
00:23:49,605 --> 00:23:49,767
Hello, how we doin'
today, all right?
504
00:23:49,767 --> 00:23:52,667
Well, I hope it's better
than what we started
at, right?
505
00:23:52,667 --> 00:23:54,867
And because service
ended so early,
506
00:23:54,867 --> 00:23:58,867
the kitchen was able
to save enough food
for me to try a few items.
507
00:23:58,867 --> 00:24:01,867
-Um... Why don't we do
the New England clam chowder.
-[Vinny] Okay.
508
00:24:01,867 --> 00:24:06,100
-The rib eye, steak frites,
medium-rare.
-[Vinny] Okay.
509
00:24:06,166 --> 00:24:07,100
Lasagna.
510
00:24:07,166 --> 00:24:10,000
[David] Homemade lasagna,
chicken tenders.
511
00:24:11,900 --> 00:24:13,667
Take a seat. Oh.
512
00:24:16,467 --> 00:24:18,266
Start with the clam chowder.
513
00:24:22,166 --> 00:24:24,700
Wow! That is not homemade.
514
00:24:24,767 --> 00:24:26,767
-That is out...
Right out of a bag.
-[David] Correct.
515
00:24:27,900 --> 00:24:29,266
Yeah, it's disgusting.
516
00:24:30,266 --> 00:24:35,066
Steak frites, I mean,
I asked for medium-rare.
517
00:24:35,066 --> 00:24:37,000
-You just killed it.
-It's overcooked.
518
00:24:43,100 --> 00:24:44,266
The rib eye...
519
00:24:48,900 --> 00:24:49,605
Hmm... The steak
is seasoned really nicely.
520
00:24:49,605 --> 00:24:52,000
Hmm... The steak
is seasoned really nicely.
521
00:24:52,066 --> 00:24:53,867
-[mouthing] Oh.
-[Robert] Um...
522
00:24:53,867 --> 00:24:57,967
I think the problem
with both meats,
the grill marks
523
00:24:57,967 --> 00:25:00,500
are so bitter
because the grill's
not being cleaned.
524
00:25:00,567 --> 00:25:03,300
It leaves a very bitter
aftertaste in your mouth.
525
00:25:03,367 --> 00:25:04,300
Chicken tenders...
526
00:25:06,400 --> 00:25:07,266
Frozen.
527
00:25:08,367 --> 00:25:09,500
Homemade lasagna.
528
00:25:16,300 --> 00:25:19,000
That has zero taste at all.
529
00:25:19,066 --> 00:25:19,605
This restaurant
is a failure on every level.
530
00:25:19,605 --> 00:25:22,367
This restaurant
is a failure on every level.
531
00:25:22,367 --> 00:25:25,567
It's just abysmal,
it's not good at all.
532
00:25:29,367 --> 00:25:32,467
[Robert] This restaurant
is a failure on every level.
533
00:25:32,467 --> 00:25:35,567
It's just abysmal,
it's not good at all.
534
00:25:35,567 --> 00:25:38,600
-I'm not a chef by trade,
I did this because...
-[Robert] I can tell that.
535
00:25:38,667 --> 00:25:40,800
...we... We wouldn't have
been able to keep operating.
536
00:25:40,867 --> 00:25:42,967
Our chef left, and I got
thrown into this position,
537
00:25:42,967 --> 00:25:44,967
unfortunately,
and it's not my forte.
538
00:25:44,967 --> 00:25:48,367
What concerns me more,
is none a this works
539
00:25:48,367 --> 00:25:50,667
with the two
of you that are toxic.
540
00:25:51,800 --> 00:25:53,467
So, why are
you still together?
541
00:25:55,700 --> 00:25:57,817
-'Cause it doesn't have to be.
It doesn't have to be toxic.
-What created that?
542
00:25:57,817 --> 00:25:59,667
-'Cause it doesn't have to be.
It doesn't have to be toxic.
-What created that?
543
00:25:59,667 --> 00:26:02,166
It was you're...
You're drinking.
544
00:26:02,166 --> 00:26:06,266
Because when you drink,
you don't have any
inhibitions, you don't care.
545
00:26:06,266 --> 00:26:09,467
You say the meanest things
and you don't understand
the consequences.
546
00:26:09,467 --> 00:26:12,367
[David] I never denied
that I have a serious
issue with alcohol,
547
00:26:12,367 --> 00:26:16,567
and they effect my life
negatively in a lotta ways,
but right now, I am sober.
548
00:26:16,567 --> 00:26:20,166
You sleep in the same house,
but you don't have
any relationship.
549
00:26:21,867 --> 00:26:25,200
[David] We used to,
when we first met,
for awhile.
550
00:26:25,266 --> 00:26:27,817
-For a long time.
-[Robert] So, what's changed?
But what has changed?
551
00:26:27,817 --> 00:26:27,967
-For a long time.
-[Robert] So, what's changed?
But what has changed?
552
00:26:27,967 --> 00:26:31,767
The stress of the restaurant
makes me not even able to feel
I... I have a personal life.
553
00:26:31,767 --> 00:26:34,000
It controls...
It controls my life.
554
00:26:34,066 --> 00:26:35,600
All those things that
have happened, okay,
555
00:26:35,667 --> 00:26:37,066
-I can't change those.
-Right.
556
00:26:37,066 --> 00:26:39,700
But if you're gonna
have a restaurant that's
gonna stand out,
557
00:26:39,767 --> 00:26:41,767
all this drama
would have to stop.
558
00:26:41,767 --> 00:26:45,000
Otherwise, no matter
what I do, you know, you
got no chance of success.
559
00:26:45,066 --> 00:26:46,467
-Right.
-[Robert] All right.
560
00:26:46,467 --> 00:26:49,100
Go grab yourself a cup
a coffee, I'm gonna meet
with my designers,
561
00:26:49,100 --> 00:26:53,100
and builder and figure out
what I think this should be.
562
00:26:54,100 --> 00:26:55,367
Sounds good.
563
00:26:57,700 --> 00:26:57,817
-Whoa! Some
dirty carpet in here.
-Chairs and chairs.
564
00:26:57,817 --> 00:27:01,266
-Whoa! Some
dirty carpet in here.
-Chairs and chairs.
565
00:27:01,266 --> 00:27:04,400
[Lynn Kegan] Hey, hey!
How's it goin'?
Wow, a banquet hall.
566
00:27:04,467 --> 00:27:08,500
Exactly, welcome
to the White Mountain Tavern.
567
00:27:08,567 --> 00:27:11,967
As you saw when you walked
in to the right, the bar,
568
00:27:11,967 --> 00:27:15,700
and then there's this vast,
cavernous dining room
569
00:27:15,767 --> 00:27:20,667
that ran out of food
before we could serve
anybody, literally.
570
00:27:20,667 --> 00:27:23,200
So, let's talk
about the things
I don't like,
571
00:27:23,266 --> 00:27:27,600
the carpet, the couches,
the tabletops,
none of the lighting works.
572
00:27:27,667 --> 00:27:27,817
-I hate this.
-[Lynn chuckling]
Take it all out, huh?
573
00:27:27,817 --> 00:27:31,100
-I hate this.
-[Lynn chuckling]
Take it all out, huh?
574
00:27:31,967 --> 00:27:32,900
Did I say I hate that?
575
00:27:32,900 --> 00:27:34,233
-[Tom Bury] Yeah.
-[Lynn] Yeah, you did.
576
00:27:34,233 --> 00:27:37,266
-[Robert] Tom, big issue
for you, look above you.
-[Tom] I know.
577
00:27:37,266 --> 00:27:38,567
[Lynn] Oh, man.
578
00:27:38,567 --> 00:27:41,266
Well, it's a big problem
because you wanna do
the floor,
579
00:27:41,266 --> 00:27:45,767
-and I see the ceiling, and--
-But it's there,
and it's over there.
580
00:27:45,767 --> 00:27:48,567
-[Tom] I know, but...
-What is this?
A dance floor?
581
00:27:48,567 --> 00:27:52,000
This was, um... Come here,
put your hands up.
582
00:27:52,000 --> 00:27:53,266
-This was this.
-Oh.
583
00:27:53,300 --> 00:27:55,667
-[Robert singing]
Dun-nah-nah-nah-nah-nah.
-Dun-dah-dah.
584
00:27:55,667 --> 00:27:57,266
-Nice! It... Oh.
-[Robert] This
was a dance floor.
585
00:27:57,266 --> 00:27:57,817
[Tom] It makes it feel
more like a banquet hall
586
00:27:57,817 --> 00:27:58,867
[Tom] It makes it feel
more like a banquet hall
587
00:27:58,867 --> 00:28:01,000
-with having
this random placed.
-[Lynn] Yeah.
588
00:28:01,066 --> 00:28:05,266
I really want mountain,
warmth, you know, I could s--
589
00:28:05,266 --> 00:28:07,967
-Rustic, tavern vibe, kinda?
-[Robert] Tavern vibe.
590
00:28:07,967 --> 00:28:10,467
-Gives me a lot of way
I can go with food.
-[Lynn] Yeah.
591
00:28:10,467 --> 00:28:12,467
-Right.
-And the structure really
will be good for that,
592
00:28:12,467 --> 00:28:14,166
the angled ceiling,
the columns.
593
00:28:14,166 --> 00:28:16,900
[Robert] But the only thing
that is good in here
are probably the chairs.
594
00:28:16,967 --> 00:28:19,867
[Lynn] Yeah, it has
no style, it has no flavor.
595
00:28:19,867 --> 00:28:22,166
-So, that's
where we are, guys.
-[Lynn] Okay.
596
00:28:22,166 --> 00:28:23,967
It's gonna need a lotta
furniture, and a lotta work.
597
00:28:23,967 --> 00:28:25,333
-Let's get
'er torn apart, right?
-Yeah.
598
00:28:25,333 --> 00:28:26,667
-Let's get
all the chairs out.
-[Robert shouting] All right.
599
00:28:26,667 --> 00:28:27,817
[shouting] Dave,
Melissa, come in here
and bring your staff!
600
00:28:27,817 --> 00:28:29,367
[shouting] Dave,
Melissa, come in here
and bring your staff!
601
00:28:29,367 --> 00:28:32,100
I want all the tables
emptied. Let's go!
602
00:28:32,166 --> 00:28:34,100
-[Tom] All the chairs
out first!
-[Lynn] So, bring 'em out!
603
00:28:34,100 --> 00:28:35,433
Come on, in and out
with chairs!
604
00:28:35,433 --> 00:28:37,567
[Robert shouting]
Come on, let's go!
Pick it up! Pick it up!
605
00:28:38,867 --> 00:28:40,533
[Tom] This
restaurant's massive.
606
00:28:40,533 --> 00:28:44,266
Painting the ceiling and doing
the floor at the same time
in one day, basically,
607
00:28:44,266 --> 00:28:46,667
I don't know how we're
gonna work this out.
608
00:28:46,667 --> 00:28:50,000
Somehow, I gotta break
the space up to really
make it feel cozy.
609
00:28:50,000 --> 00:28:52,166
Not sure how
I'm gonna do it,
but we'll figure it out.
610
00:28:52,166 --> 00:28:54,667
[Tom] Uh...
That table can go out.
611
00:28:54,667 --> 00:28:57,817
This is a very exciting
time, actually,
because change is good...
612
00:28:57,817 --> 00:28:59,667
This is a very exciting
time, actually,
because change is good...
613
00:28:59,667 --> 00:29:03,200
and where we're at
is not, so let's hope
for the best, right?
614
00:29:03,266 --> 00:29:07,300
I'm a little scared, nervous,
excited, all at the same time.
615
00:29:07,367 --> 00:29:11,000
Some of this stuff was here
when I was a kid, so in that
sense, it... It kinda hurts.
616
00:29:11,000 --> 00:29:13,567
Like, the nostalgia
of seein' it will be gone.
617
00:29:14,967 --> 00:29:16,367
[Lynn shouting]
All right, everybody out!
618
00:29:19,000 --> 00:29:22,400
-Wow!
-Five minutes to empty
what was, your life.
619
00:29:22,467 --> 00:29:24,567
Some of it had
sentimental value to me,
620
00:29:24,567 --> 00:29:27,817
and, uh... It was kinda
difficult watching 'em being
ripped off and taken out.
621
00:29:27,817 --> 00:29:28,166
and, uh... It was kinda
difficult watching 'em being
ripped off and taken out.
622
00:29:28,166 --> 00:29:31,166
-But, I know
it was necessary.
-[Robert] Okay.
623
00:29:31,166 --> 00:29:33,100
I'm happy to see
everything gone.
624
00:29:33,100 --> 00:29:34,667
[Robert] It's so funny.
625
00:29:34,667 --> 00:29:38,000
-You both are the complete
antithesis of each other.
-[Melissa laughing]
626
00:29:38,066 --> 00:29:40,000
I don't know how
you're together.
627
00:29:40,066 --> 00:29:42,266
[David chuckling] Well,
it's a miracle, I suppose.
628
00:29:42,266 --> 00:29:45,467
-I don't think she would call
it a miracle, right, Melissa?
-[Melissa] No.
629
00:29:45,467 --> 00:29:50,667
I think the last few months
have changed a lotta things,
and it's more of a burden
630
00:29:51,767 --> 00:29:54,567
than anything,
but I'm hoping that changes.
631
00:29:54,567 --> 00:29:56,266
-Okay.
-[Melissa] I am hopeful.
632
00:29:57,567 --> 00:29:57,817
Well, great, take
one last look around.
633
00:29:57,817 --> 00:29:59,100
Well, great, take
one last look around.
634
00:29:59,100 --> 00:30:02,367
-Um... Won't be back
in here 'til tomorrow.
-Wow.
635
00:30:04,867 --> 00:30:07,767
-[Robert] Head
on out the door.
-[Melissa] All righty.
636
00:30:07,767 --> 00:30:09,266
[Robert] So,
here's where we are.
637
00:30:09,266 --> 00:30:11,200
There's a lot wrong
with the restaurant,
638
00:30:11,266 --> 00:30:14,266
and there's an awful lot
wrong with the both of them.
639
00:30:14,266 --> 00:30:16,166
Somehow, we have
to get to the bottom of it.
640
00:30:16,166 --> 00:30:21,000
I know that we can do
amazing things too create
a space that's fun,
641
00:30:21,000 --> 00:30:24,700
but it's gonna take
a lotta work, and a lot
of imagination,
642
00:30:24,767 --> 00:30:26,333
and it starts now.
643
00:30:31,033 --> 00:30:33,100
[Robert] I'm in Lincoln,
New Hampshire,
the White Mountain Tavern,
644
00:30:33,100 --> 00:30:36,100
where owners,
David and Melissa
have fallen on hard times
645
00:30:36,100 --> 00:30:41,567
with both a failing
restaurant, and an extremely
chaotic relationship.
646
00:30:41,567 --> 00:30:45,000
Their staffing issues,
and their reputation
in the community
647
00:30:45,000 --> 00:30:46,967
are both major problems.
648
00:30:46,967 --> 00:30:49,600
I'm starting to understand
where Melissa is coming from,
649
00:30:49,667 --> 00:30:53,000
but David's
still a mystery to me,
and that's a big problem.
650
00:30:53,000 --> 00:30:55,033
I'm in a bit of a dilemma.
651
00:30:56,567 --> 00:30:58,133
It's easy for me
to fix the restaurant.
652
00:30:58,133 --> 00:30:59,536
What I can't teach you is
how to get on with each other,
653
00:30:59,536 --> 00:31:01,734
What I can't teach you is
how to get on with each other,
654
00:31:01,734 --> 00:31:07,867
and if that's not possible,
then we have to look at it...
It... In a different angle.
655
00:31:07,867 --> 00:31:12,266
I mean, obviously, I see
what direction things look
like they're going in today.
656
00:31:12,266 --> 00:31:17,166
I disagree that that's
necessarily how they
have to go if...
657
00:31:17,166 --> 00:31:20,367
The right...
The proper changes
are made, and the proper
658
00:31:20,367 --> 00:31:22,166
-production is achieved.
-[Robert] But the perfect
change...
659
00:31:22,166 --> 00:31:23,967
-I think that we can overcome.
-But it's not about the proper
changes in the restaurant.
660
00:31:23,967 --> 00:31:25,767
It's about you guys.
661
00:31:25,834 --> 00:31:29,166
What is it you're
not understanding
about your relationship?
662
00:31:29,166 --> 00:31:29,536
I don't think this is about
our relationship.
663
00:31:29,536 --> 00:31:31,000
I don't think this is about
our relationship.
664
00:31:31,000 --> 00:31:32,667
-I think it's
about this business.
-It is. Absolutely, it is.
665
00:31:32,734 --> 00:31:35,600
It's the most important
thing in a business.
666
00:31:35,667 --> 00:31:39,367
Because if this
is harmonious, than
the business is really easy,
667
00:31:39,367 --> 00:31:46,667
but you can't even talk
to each other in a respectful
way about small issues.
668
00:31:46,734 --> 00:31:50,567
I just don't want things
to continue the way they
are 'cause I'm not happy.
669
00:31:50,567 --> 00:31:52,667
Yeah, it would be a lot
easier for me to walk away
670
00:31:52,734 --> 00:31:55,266
to get all the burden
I felt off me.
671
00:31:55,266 --> 00:31:58,066
My thing is that that's
the easy way out.
That's running.
672
00:31:58,066 --> 00:31:59,536
I don't wanna
do that anymore. I've been
doin' that my whole life.
673
00:31:59,536 --> 00:32:00,867
I don't wanna
do that anymore. I've been
doin' that my whole life.
674
00:32:00,934 --> 00:32:02,266
It feels as though I have
somethin' to prove here.
675
00:32:03,367 --> 00:32:05,567
What do you mean you've
been running all your life.
676
00:32:05,567 --> 00:32:07,867
I don't know,
I just feel like I've been
running from something,
677
00:32:07,934 --> 00:32:12,567
hence, the drinking,
and the destructive behavior
and the poor decision-making.
678
00:32:12,567 --> 00:32:17,266
There's a reason you
have that behavior,
right?
679
00:32:17,266 --> 00:32:19,367
-And you have
to find that out...
-Yeah.
680
00:32:19,367 --> 00:32:22,367
...because it doesn't
stop just because you
didn't do it recently.
681
00:32:24,266 --> 00:32:28,266
He has childhood issues.
682
00:32:28,266 --> 00:32:29,536
What are you thinkin'
of when she says that?
683
00:32:29,536 --> 00:32:29,934
What are you thinkin'
of when she says that?
684
00:32:29,934 --> 00:32:32,767
-What do you know?
-I... I... I agree with her.
685
00:32:32,834 --> 00:32:35,967
You know, it was
physical abuse, verbal abuse.
686
00:32:35,967 --> 00:32:38,266
So, that's why comin'
here with your dad
meant so much to you.
687
00:32:38,266 --> 00:32:39,934
Yes.
688
00:32:39,934 --> 00:32:42,200
-[Robert] 'Cause it was
a good time, right...
-Right.
689
00:32:43,467 --> 00:32:48,300
-...which negated
the bad stuff, right?
-Yes.
690
00:32:48,367 --> 00:32:51,266
That's... I never really
thought of it that way,
but... But yes.
691
00:32:52,867 --> 00:32:53,834
-Do you...
-I think that's
where a lot
692
00:32:53,834 --> 00:32:55,467
of the anger
derives from, though.
693
00:32:55,467 --> 00:32:57,767
What do they call it,
like, unresolved trauma?
694
00:32:57,834 --> 00:32:59,536
It obviously still bothers you
'cause I can see that,
695
00:32:59,536 --> 00:33:01,033
It obviously still bothers you
'cause I can see that,
696
00:33:01,033 --> 00:33:02,800
and there's nothing
wrong with that.
697
00:33:02,800 --> 00:33:08,166
But there's nothing wrong
with showing emotion either
because see what she just did?
698
00:33:09,367 --> 00:33:11,400
That's the first time that's
happened in awhile.
699
00:33:11,467 --> 00:33:13,400
Because I want you
to feel comfortable.
700
00:33:13,467 --> 00:33:15,367
That's called relationships.
701
00:33:15,367 --> 00:33:21,867
Deepest, darkest moments
are when she's supposed to be
there, and vice versa for you.
702
00:33:23,200 --> 00:33:25,400
-Do you understand that?
-Yes.
703
00:33:25,467 --> 00:33:29,536
Well, I don't think I did,
but I'm starting to.
I want to.
704
00:33:29,536 --> 00:33:29,767
Well, I don't think I did,
but I'm starting to.
I want to.
705
00:33:29,767 --> 00:33:33,934
That's the first time
that I've seen
emotion from you,
706
00:33:33,934 --> 00:33:37,367
and I need to understand
who you are
to be able to help you.
707
00:33:37,367 --> 00:33:39,767
So tonight, homework,
this is what I want you to do.
708
00:33:39,767 --> 00:33:43,033
I want you to write
him a letter that says why
you fell in love with him...
709
00:33:43,033 --> 00:33:44,834
-[David] Okay.
-Okay.
710
00:33:44,834 --> 00:33:48,266
-...what went wrong,
and what you need to fix it.
-[Melissa] Okay.
711
00:33:49,066 --> 00:33:50,567
-[Robert] Vice versa.
-Okay.
712
00:33:50,567 --> 00:33:53,834
Then, I want you to work
together collectively
on one thing.
713
00:33:53,834 --> 00:33:56,166
-Oh.
-How are we gonna
attack the local community,
714
00:33:56,166 --> 00:33:57,667
and get 'em back on our side?
715
00:33:57,734 --> 00:33:59,536
I don't think it's
something that can be
done overnight, obviously.
716
00:33:59,536 --> 00:34:00,066
I don't think it's
something that can be
done overnight, obviously.
717
00:34:00,066 --> 00:34:03,400
-[Melissa] ...Enough of that.
-It's... It's something that's
gonna take a lotta time.
718
00:34:03,467 --> 00:34:06,066
There are a lotta, lotta
great people in this town,
719
00:34:06,066 --> 00:34:08,500
and that's what really hurts
me the most about what I did.
720
00:34:08,567 --> 00:34:13,367
Is... 'Cause I know I tied
everyone in together and just
said...to everybody,
721
00:34:13,367 --> 00:34:15,867
and there's no excuse
at all for what I did.
722
00:34:15,934 --> 00:34:19,266
-Okay, how do
we fix that now...
-[David] Yeah.
723
00:34:19,266 --> 00:34:24,767
...in a very strategic way,
and then figure out
where is this?
724
00:34:26,166 --> 00:34:29,536
Is this personal?
Is it personal business?
Or is it just business?
725
00:34:29,536 --> 00:34:32,066
Is this personal?
Is it personal business?
Or is it just business?
726
00:34:34,767 --> 00:34:36,300
-Okay, that's your homework.
-[Melissa] Okay.
727
00:34:36,367 --> 00:34:38,100
I know today's
been a long day.
728
00:34:38,100 --> 00:34:39,467
-Tomorrow's even longer.
-[Melissa] Oh.
729
00:34:39,467 --> 00:34:42,166
Um... We open
tomorrow night, so,
that's a lot of homework.
730
00:34:42,166 --> 00:34:45,567
-Get it done, and I will
see you tomorrow.
-Okay.
731
00:34:45,567 --> 00:34:47,567
-Okay, thank you.
-Okay.
732
00:34:47,567 --> 00:34:51,600
I feel a sense a relief now.
Just getting
a lotta stuff off my chest.
733
00:34:51,667 --> 00:34:53,300
Also, feeling a little anxious
734
00:34:53,300 --> 00:34:57,767
because I think that it will
be challenging to fulfill
Robert's assignments.
735
00:34:57,767 --> 00:34:59,536
Particularly, writing a letter
that I'm gonna have to read
in front of him to Melissa.
736
00:34:59,536 --> 00:35:01,767
Particularly, writing a letter
that I'm gonna have to read
in front of him to Melissa.
737
00:35:01,767 --> 00:35:04,934
[Melissa] In all honesty,
I have to figure out what's
best for me and the business.
738
00:35:04,934 --> 00:35:07,467
And as much as David
may not want to accept it,
739
00:35:07,467 --> 00:35:09,734
the business starts
with our relationship.
740
00:35:09,734 --> 00:35:14,667
It's definitely going
to be difficult.
741
00:35:21,867 --> 00:35:26,734
Hey, hey, hey!
Wow! Ha-ha-ha-ha.
What a mess.
742
00:35:26,734 --> 00:35:29,536
-[Lynn chuckling] Literally
destroyed this place.
-[Robert] Wow!
743
00:35:29,536 --> 00:35:29,767
-[Lynn chuckling] Literally
destroyed this place.
-[Robert] Wow!
744
00:35:29,834 --> 00:35:31,400
So, thought process?
745
00:35:31,467 --> 00:35:33,400
[Tom] We're gonna take
the White Mountain Tavern
746
00:35:33,467 --> 00:35:35,567
from feeling like
an old hotel banquet hall,
747
00:35:35,567 --> 00:35:38,266
and really turn it
into a rustic mountain tavern.
748
00:35:38,266 --> 00:35:40,367
The first thing I'm gonna do,
is build a faux fireplace
749
00:35:40,367 --> 00:35:42,266
right in the middle
of the space to break it up.
750
00:35:42,266 --> 00:35:45,033
And we're gonna
add some LED candles,
and a new seating area
751
00:35:45,033 --> 00:35:46,467
to really bring
in the ambiance.
752
00:35:46,467 --> 00:35:48,300
We're gonna rip out
all the existing carpet,
753
00:35:48,367 --> 00:35:49,867
and bring in a new,
wood-look flooring.
754
00:35:49,867 --> 00:35:51,867
We're gonna paint
the entire ceiling white,
755
00:35:51,867 --> 00:35:55,834
and bring in all new glass,
black and gold chandeliers
to really light up the space.
756
00:35:55,834 --> 00:35:57,767
We're gonna repurpose
their existing chairs,
757
00:35:57,834 --> 00:35:59,500
and bring in
all new tabletops.
758
00:35:59,567 --> 00:36:01,967
Lastly, we're gonna
add some shutter
details to the wall,
759
00:36:01,967 --> 00:36:04,000
and a hand-painted mural
that looks like stone.
760
00:36:04,000 --> 00:36:06,667
When we're done,
the White Mountain Tavern's
gonna be all set,
761
00:36:06,667 --> 00:36:09,133
and ready for guests
in any season.
762
00:36:09,133 --> 00:36:11,867
-[Robert] Wow.
-And we're gonna be pushing
the envelope tomorrow...
763
00:36:11,934 --> 00:36:13,500
-Just to get the floor.
-...barely making it.
764
00:36:13,567 --> 00:36:16,033
[exhaling] All right.
Well, hey, keep
pluggin' at it. Later.
765
00:36:16,033 --> 00:36:18,500
-Okay, see our teamwork,
we'll get it done.
-Thanks, Robert.
766
00:36:18,567 --> 00:36:19,934
All right, back
on this fireplace.
767
00:36:30,367 --> 00:36:31,700
[Robert] Well,
today's been probably
768
00:36:31,700 --> 00:36:35,000
one of the messiest
relationships we've
ever come across,
769
00:36:35,000 --> 00:36:38,867
and obviously,
the restaurant
is just as bad.
770
00:36:38,934 --> 00:36:43,066
This could be the one
that is Impossible, not
from a restaurant standpoint,
771
00:36:43,066 --> 00:36:46,567
but from a relationship
standpoint, and I hope
we can figure it out.
772
00:36:46,567 --> 00:36:47,934
It's gonna be a long night.
773
00:36:49,567 --> 00:36:51,667
[floor stripping
machine whirring]
774
00:36:56,233 --> 00:36:58,000
[Robert] Well, I have
to tell you it was very long
night for me last night.
775
00:36:58,000 --> 00:36:59,200
But it's the beginnin'
of day two,
776
00:36:59,233 --> 00:37:01,467
and I don't know what I'm
walkin' into this morning.
777
00:37:01,467 --> 00:37:03,967
Here's my big
dilemma right now.
778
00:37:03,967 --> 00:37:07,166
David is still heavily
involved in the relationship,
779
00:37:07,233 --> 00:37:09,834
but I think Melissa's a little
cold on that at the moment.
780
00:37:09,834 --> 00:37:11,367
She wants to focus
on the restaurant.
781
00:37:11,367 --> 00:37:13,667
So, ha-ha, I don't know
what's happening.
782
00:37:16,934 --> 00:37:18,300
-Good morning!
-[Melissa] Good morning.
783
00:37:18,367 --> 00:37:20,767
So, how did you sleep,
both of you?
784
00:37:20,834 --> 00:37:24,066
-Pretty well, yeah, yeah.
-Uh... Decent, decent.
785
00:37:24,066 --> 00:37:24,795
Okay, so let's start
with the first, uh...
Piece of homework,
786
00:37:24,795 --> 00:37:27,500
Okay, so let's start
with the first, uh...
Piece of homework,
787
00:37:27,567 --> 00:37:29,166
which was your letter.
788
00:37:30,500 --> 00:37:35,133
My sweet Melissa, two years
ago I met you, and my life
was forever changed.
789
00:37:35,133 --> 00:37:37,033
I know that we have been
through a lot together,
790
00:37:37,033 --> 00:37:40,767
and at times, it has been easy
to forget everything that has
made me fall in love with you.
791
00:37:40,834 --> 00:37:44,567
When you first walked through
the door of this restaurant,
I was instantly drawn to you.
792
00:37:44,567 --> 00:37:47,033
I saw a beautiful,
sweet, shy girl.
793
00:37:47,033 --> 00:37:48,433
You opened up quickly to me,
794
00:37:48,467 --> 00:37:51,767
and we shared secrets,
stories, fears,
and everything in between.
795
00:37:51,834 --> 00:37:54,500
I admired your big heart,
and your ambitious nature.
796
00:37:54,567 --> 00:37:54,795
We made a great team
both at home and at work.
797
00:37:54,795 --> 00:37:57,467
We made a great team
both at home and at work.
798
00:37:57,467 --> 00:37:59,667
You made me feel
invincible and alive.
799
00:37:59,734 --> 00:38:01,200
We have been through a lot,
800
00:38:01,200 --> 00:38:04,567
and I am deeply sorry
I ever let things
become toxic between us.
801
00:38:04,567 --> 00:38:07,367
I pray that we can become
what we once were, again.
802
00:38:10,100 --> 00:38:12,667
[Robert] Okay, Melissa.
803
00:38:12,734 --> 00:38:15,367
And this is from the heart.
804
00:38:15,367 --> 00:38:20,000
David, I've written
and rewritten this letter
so many times, my hand hurts.
805
00:38:20,767 --> 00:38:22,033
I fell in love with you
806
00:38:22,033 --> 00:38:24,795
because you made me
feel wanted,
appreciated and valued.
807
00:38:24,795 --> 00:38:24,867
because you made me
feel wanted,
appreciated and valued.
808
00:38:24,867 --> 00:38:29,500
I looked forward to working
and being with you, and we
just complimented each other.
809
00:38:29,567 --> 00:38:32,400
You believed me
and genuinely made me happy.
810
00:38:32,467 --> 00:38:36,367
It took awhile for that
to slowly evolve into this
mess that we are in now.
811
00:38:36,367 --> 00:38:41,033
Over the last 6 to 12 months,
you have become a shell
of the person I met.
812
00:38:41,033 --> 00:38:42,934
It's like I became your enemy.
813
00:38:42,934 --> 00:38:44,667
I don't know how
to fix things.
814
00:38:44,667 --> 00:38:48,834
I think the business
and relationships separately
need so much work
815
00:38:48,834 --> 00:38:53,567
that we won't be able
to put the required effort
into both simultaneously.
816
00:38:53,567 --> 00:38:54,795
I am not saying to break up,
I am saying maybe focusing
on what we do best,
817
00:38:54,795 --> 00:38:58,467
I am not saying to break up,
I am saying maybe focusing
on what we do best,
818
00:38:58,467 --> 00:39:00,667
which was this restaurant.
819
00:39:00,734 --> 00:39:03,166
And not worry so much
about our relationship,
820
00:39:03,233 --> 00:39:05,500
and let that fall
into place naturally.
821
00:39:05,567 --> 00:39:07,934
I don't want to feel
like we lose the business
822
00:39:07,934 --> 00:39:11,166
if we don't succeed
in our personal relationship.
823
00:39:12,567 --> 00:39:14,567
How do you feel
about what you just heard?
824
00:39:14,567 --> 00:39:19,934
It's a lotta stuff that I was
already aware of, just that
I haven't wanted to accept.
825
00:39:19,934 --> 00:39:24,795
I suppose, just like
Melissa said, you focus
on fixing this first.
826
00:39:24,795 --> 00:39:25,266
I suppose, just like
Melissa said, you focus
on fixing this first.
827
00:39:25,266 --> 00:39:28,300
If you can work together
without the screaming,
828
00:39:28,367 --> 00:39:31,834
there could be a possibility
for the relationship
to work, right?
829
00:39:31,834 --> 00:39:35,967
-So... are you in
for the business?
-Absolutely.
830
00:39:35,967 --> 00:39:38,567
-Are you in
for the business?
-Yes.
831
00:39:38,567 --> 00:39:40,467
Everything else,
you figure out the rest.
832
00:39:40,467 --> 00:39:43,467
-Right now, I just care
about the business, okay?
-Sure, okay.
833
00:39:43,467 --> 00:39:50,767
The second piece I asked you
was, how do we bring together
the community to say,
834
00:39:50,834 --> 00:39:52,667
"Hey, listen, we messed up,
we know we're messed up,
835
00:39:52,734 --> 00:39:54,467
but hey, give us
a second chance."
836
00:39:55,367 --> 00:39:56,834
We came up with it together.
837
00:39:56,834 --> 00:40:01,133
So, make a video message
for social media apologizing.
838
00:40:01,133 --> 00:40:03,133
We also understand that
the process will take time,
839
00:40:03,133 --> 00:40:06,600
and the damage done
by the post will not
easily be reversed,
840
00:40:06,667 --> 00:40:09,300
and that some locals
will never forgive us.
841
00:40:09,367 --> 00:40:11,767
-[Robert] I think you have
to be openly honest...
-[Melissa] Yes.
842
00:40:11,834 --> 00:40:12,967
-...with your addiction...
-[Melissa] Oh, yeah.
843
00:40:12,967 --> 00:40:14,500
-...with you alcoholism.
-[David] Yep.
844
00:40:14,567 --> 00:40:21,166
Because I think that
then allows the people
that you offended
845
00:40:21,233 --> 00:40:23,767
to realize that...
That you're human.
846
00:40:23,767 --> 00:40:24,795
-You accept your faults.
-Right.
847
00:40:24,795 --> 00:40:25,100
-You accept your faults.
-Right.
848
00:40:25,100 --> 00:40:27,667
-[Melissa] Mmm-hmm.
-[Robert] You accept
responsibility...
849
00:40:27,734 --> 00:40:31,934
-Yeah. Yep.
-because that will
go a long way.
850
00:40:31,934 --> 00:40:33,166
-All right?
-[David] I agree.
851
00:40:33,166 --> 00:40:35,867
But I also think we need
to focus on the future.
852
00:40:35,934 --> 00:40:38,367
And that's
something I'd like to...
May I touch base on that?
853
00:40:38,367 --> 00:40:43,033
I feel like our problem's
we have not had a GM figure,
or a manager figure.
854
00:40:43,033 --> 00:40:44,567
Someone overseeing
all the departments,
855
00:40:44,567 --> 00:40:47,166
making sure
not everyone's just
wandering around aimlessly.
856
00:40:47,166 --> 00:40:50,400
And I think that's the role
I needed to transition into
if we're gonna be successful.
857
00:40:50,467 --> 00:40:52,266
But then, if you're
not in the kitchen,
858
00:40:52,266 --> 00:40:54,567
and you had chefs
before what happened to them?
859
00:40:54,567 --> 00:40:54,795
They were sick of my antics
with all the drinking,
and we parted ways.
860
00:40:54,795 --> 00:40:57,767
They were sick of my antics
with all the drinking,
and we parted ways.
861
00:40:57,767 --> 00:41:01,667
But recently, they...
They've come to know
that I'm doing better,
862
00:41:01,734 --> 00:41:02,834
and they want
to give us another chance.
863
00:41:02,867 --> 00:41:05,667
You find your... Your chefs,
get 'em in the kitchen.
864
00:41:05,667 --> 00:41:08,467
I'm gonna meet my designer,
when I finish with them
865
00:41:08,467 --> 00:41:10,667
I will come in the kitchen
to meet your chefs.
866
00:41:10,734 --> 00:41:13,000
-I wanna test them myself.
-Okay.
867
00:41:13,000 --> 00:41:15,000
-Okay?
-Okay, thank you.
868
00:41:15,000 --> 00:41:18,033
[Robert] I know David
isn't happy about the state
of their relationship.
869
00:41:18,033 --> 00:41:21,233
But he's willing
to work on their
professional partnership,
870
00:41:21,233 --> 00:41:24,100
and he's being proactive
to make the restaurant
run more smoothly.
871
00:41:24,100 --> 00:41:24,795
That's a major sign of growth.
872
00:41:24,795 --> 00:41:26,367
That's a major sign of growth.
873
00:41:26,367 --> 00:41:28,400
-[Robert] Good morning!
-[Tom] Hey.
874
00:41:28,467 --> 00:41:31,934
-How's everybody doing?
-Tired, but, yeah.
Getting there.
875
00:41:31,934 --> 00:41:35,233
Well, I gotta tell you.
The mantle on that
looks really cool.
876
00:41:35,233 --> 00:41:38,367
And Tom handmade that,
it was just a post.
He chopped it all up,
877
00:41:38,367 --> 00:41:39,967
it really looks like
an old vintage piece of wood.
878
00:41:39,967 --> 00:41:41,567
We're putting a lot
of detail into it
879
00:41:41,567 --> 00:41:42,834
-Yeah.
-because it's the centerpiece.
880
00:41:42,834 --> 00:41:44,467
[Robert] But now you
made me a believer.
881
00:41:44,467 --> 00:41:45,934
[Lynn] He's starting
a good example
882
00:41:45,934 --> 00:41:48,066
'cause this is also
not only a hearth,
883
00:41:48,066 --> 00:41:51,400
it's kind of a seating area
'cause there will also
be chairs around here,
884
00:41:51,467 --> 00:41:52,967
-which will make this
the focal point.
-[Robert] Yeah.
885
00:41:52,967 --> 00:41:54,795
One question I do have,
one thing I hated yesterday...
886
00:41:54,795 --> 00:41:56,266
One question I do have,
one thing I hated yesterday...
887
00:41:56,266 --> 00:41:59,567
-[Lynn] Fake plants?
-[Tom] These come out.
These planters come right out.
888
00:41:59,567 --> 00:42:01,133
[Lynn] And then instead
of the tacky fake plants,
889
00:42:01,133 --> 00:42:03,133
I can get some vintage
lanterns or something.
890
00:42:03,133 --> 00:42:05,467
Just something looks cool.
891
00:42:05,467 --> 00:42:07,467
I gotta tell you,
I love this space now.
892
00:42:07,467 --> 00:42:09,567
I didn't love
this space yesterday.
893
00:42:09,567 --> 00:42:11,467
-Cool. All right.
-[Robert] Lots to do.
894
00:42:11,467 --> 00:42:13,033
-Back to it.
-Thanks, Robert.
895
00:42:14,867 --> 00:42:17,667
[Robert] If Dave is gonna
step up to the general
manager's role,
896
00:42:17,667 --> 00:42:20,266
I need to make sure
the kitchen is in
capable hands.
897
00:42:20,266 --> 00:42:22,767
So I wanna test
David's former cooks
898
00:42:22,834 --> 00:42:24,795
to make sure they're up
to the task.
899
00:42:24,795 --> 00:42:25,467
to make sure they're up
to the task.
900
00:42:25,467 --> 00:42:26,834
-[Alan] Hey, what's going on?
-[David] Good to see you.
901
00:42:26,834 --> 00:42:29,667
-[David] Yeah.
-[Amy] Mmm.
902
00:42:29,667 --> 00:42:32,834
-So, who are these folks?
-Robert, these are my friends,
Amy and Alan.
903
00:42:32,834 --> 00:42:35,100
-Alan, Amy. All right.
-Pleasure to meet you.
904
00:42:35,100 --> 00:42:37,500
I've got a couple things
I would like you to do.
905
00:42:37,567 --> 00:42:40,567
Kinda my test.
Head on inside
that tent there.
906
00:42:42,233 --> 00:42:43,767
Get out this snow, thank you.
907
00:42:43,834 --> 00:42:45,300
-[Robert] All right.
-Hey.
908
00:42:45,367 --> 00:42:48,000
So, welcome.
I know you worked
here before,
909
00:42:48,000 --> 00:42:50,166
and I'm gonna put you
on the spot a little bit.
910
00:42:50,233 --> 00:42:52,667
Why did you leave?
911
00:42:52,667 --> 00:42:54,795
-Uh, Dave. [laughs]
-It's okay, no, I can take it.
912
00:42:54,795 --> 00:42:55,834
-Uh, Dave. [laughs]
-It's okay, no, I can take it.
913
00:42:55,834 --> 00:42:57,867
We like to party
like everybody else,
914
00:42:57,934 --> 00:42:59,367
but we have a limit.
915
00:42:59,367 --> 00:43:02,166
And you need to be in on time.
916
00:43:02,233 --> 00:43:04,667
And as far as management
was going,
917
00:43:04,667 --> 00:43:06,500
he wasn't doing
so good back then.
918
00:43:06,567 --> 00:43:09,367
But we always loved him
and, and, uh,
919
00:43:09,367 --> 00:43:10,734
so we wanna give him
another chance.
920
00:43:10,734 --> 00:43:13,600
The food I had yesterday,
he's not a chef
921
00:43:13,667 --> 00:43:15,066
by any way, shape, or form.
922
00:43:15,066 --> 00:43:17,066
Run out of food,
nobody can get fed.
923
00:43:17,066 --> 00:43:18,166
[Amy] Yep.
924
00:43:18,233 --> 00:43:19,500
[Robert]
So, all's I want you to do,
925
00:43:19,567 --> 00:43:21,367
take half the onion
and slice it,
926
00:43:21,367 --> 00:43:24,367
-[Amy] Mmm-hmm.
-take the other half
and make a small dice,
927
00:43:24,367 --> 00:43:24,795
-make me and omelette
of anything you want.
-[Amy] Okay.
928
00:43:24,795 --> 00:43:27,567
-make me and omelette
of anything you want.
-[Amy] Okay.
929
00:43:27,567 --> 00:43:30,867
-Okay. Okay.
-All right, I'll leave you
for five minutes, I come back.
930
00:43:30,867 --> 00:43:33,300
-Joy. [laughs]
-[David] You guys got this.
931
00:43:35,767 --> 00:43:37,367
Wanna put some
of the mushrooms in?
932
00:43:37,367 --> 00:43:38,734
Yes, I did, yeah.
933
00:43:38,734 --> 00:43:40,567
You gotta saute them first.
934
00:43:42,166 --> 00:43:43,800
[Amy] Got salt and pepper?
935
00:43:43,800 --> 00:43:46,600
[Robert] I'm not looking
for elite-level skills
with Amy and Alan,
936
00:43:46,667 --> 00:43:50,500
because the menu I'm gonna
create will focus on simple,
delicious food.
937
00:43:50,567 --> 00:43:52,567
But I do want to see
competent cooks
938
00:43:52,567 --> 00:43:54,795
who can execute
calmly and efficiently
in the kitchen.
939
00:43:54,795 --> 00:43:55,667
who can execute
calmly and efficiently
in the kitchen.
940
00:43:55,734 --> 00:43:56,867
[Alan] Plated.
941
00:43:58,266 --> 00:44:00,867
-So what we got?
-[Alan] An omelette.
942
00:44:00,934 --> 00:44:03,567
-It's an omelette.
-Okay, pass the omelette.
943
00:44:09,100 --> 00:44:11,266
-[Robert]
That's great, seriously.
-All right, thank you.
944
00:44:11,266 --> 00:44:13,867
I have to say David
got a big challenge
ahead of him.
945
00:44:13,867 --> 00:44:17,367
We've now decided that
David is gonna
be the general manager.
946
00:44:17,367 --> 00:44:18,967
So, you two,
start in the kitchen,
947
00:44:18,967 --> 00:44:20,467
let's get going.
Tonight we open.
948
00:44:21,834 --> 00:44:24,795
That's a much-needed win
for David and the restaurant.
949
00:44:24,795 --> 00:44:25,767
That's a much-needed win
for David and the restaurant.
950
00:44:27,300 --> 00:44:31,400
-[Robert] All right,
young lady, I need you.
-[Melissa] All righty.
951
00:44:31,467 --> 00:44:33,967
[Robert] Melissa's anger
issues are a major problem
952
00:44:33,967 --> 00:44:37,367
since they're often flared up
in front of customers
at the restaurant.
953
00:44:37,367 --> 00:44:41,000
But we cannot afford
to lose more business
because of it.
954
00:44:41,000 --> 00:44:44,667
So I'm introducing her
to a better way
to let it all out.
955
00:44:44,734 --> 00:44:48,033
-You're probably wondering
why I brought you out here.
-Yes.
956
00:44:48,033 --> 00:44:50,667
-This is a gift
from me to you.
-Oh, God.
957
00:44:52,667 --> 00:44:53,467
[gasps] Oh!
958
00:44:57,100 --> 00:44:58,533
-[Robert] All right.
-All right.
959
00:44:58,533 --> 00:45:02,133
-So, you're probably wondering
why I brought you out here.
-Yes.
960
00:45:02,133 --> 00:45:04,767
-This is a gift
from me to you.
-Oh, God.
961
00:45:06,767 --> 00:45:08,567
[gasps] Oh!
962
00:45:10,333 --> 00:45:12,734
I've wanted one of these
my whole life.
963
00:45:12,734 --> 00:45:16,734
[Robert] Every time you feel
that you wanna take out
some aggression,
964
00:45:16,734 --> 00:45:19,266
-[laughs]
-you can come out here
if it's warm enough,
965
00:45:19,266 --> 00:45:20,867
or you can do it
in your office.
966
00:45:20,867 --> 00:45:23,000
And you can have at it.
967
00:45:25,333 --> 00:45:26,443
Whoo! That makes me feel good.
968
00:45:26,443 --> 00:45:27,266
Whoo! That makes me feel good.
969
00:45:27,333 --> 00:45:29,133
Every time you wanna
punch something,
970
00:45:29,133 --> 00:45:31,767
you have to think of a thought
that you wanna get out,
971
00:45:31,767 --> 00:45:33,867
something that is bugging you.
972
00:45:33,867 --> 00:45:37,266
Our POS system's a POS!
973
00:45:37,266 --> 00:45:38,967
I hate the crocks of liquor!
974
00:45:38,967 --> 00:45:40,400
I'm not making any money!
975
00:45:40,467 --> 00:45:42,333
My car needs an oil change.
976
00:45:42,333 --> 00:45:44,100
-[Robert] Go on, hit it.
-Time to move forward,
977
00:45:44,100 --> 00:45:46,133
time to know I'm beautiful
978
00:45:46,133 --> 00:45:48,333
and know I'm worth it,
and know that I can do it.
979
00:45:49,467 --> 00:45:50,767
Hit it like you mean it!
980
00:45:54,166 --> 00:45:55,867
What are you
thinking right now?
981
00:45:55,867 --> 00:45:56,443
I feel better.
982
00:45:56,443 --> 00:45:57,166
I feel better.
983
00:45:57,166 --> 00:46:00,233
-When you vocalize something
that's bothering you,
-Yeah.
984
00:46:01,000 --> 00:46:02,033
it helps.
985
00:46:02,033 --> 00:46:04,367
I can't be making scenes
in front of customers.
986
00:46:05,767 --> 00:46:08,166
So I get to get my release
987
00:46:08,166 --> 00:46:10,266
without making
a fool of myself
988
00:46:10,266 --> 00:46:12,333
or damaging things further.
989
00:46:12,333 --> 00:46:14,767
If you don't handle
yourself correctly,
990
00:46:14,834 --> 00:46:16,667
-nobody will respect you.
-Correct.
991
00:46:16,734 --> 00:46:18,934
-Because you're in control
of your own emotions.
-Yeah.
992
00:46:18,934 --> 00:46:21,467
The minute somebody does this,
993
00:46:21,467 --> 00:46:24,133
-they own your emotions.
-Yeah. Yes, they do.
994
00:46:24,133 --> 00:46:26,166
I knew the purpose behind it,
995
00:46:26,233 --> 00:46:26,443
I knew where he was
headed with it.
996
00:46:26,443 --> 00:46:27,667
I knew where he was
headed with it.
997
00:46:27,734 --> 00:46:30,166
And this is a very healthy way
to direct my anger.
998
00:46:30,166 --> 00:46:33,400
This is the first
genuine smile I've had
in probably two years.
999
00:46:33,467 --> 00:46:37,233
-Remain strong here.
Anything else...
-Fall in place.
1000
00:46:37,233 --> 00:46:40,066
[Melissa] The days of me
causing scenes
in the restaurant
1001
00:46:40,066 --> 00:46:42,367
are behind me,
it's time to grow up,
1002
00:46:42,367 --> 00:46:44,500
take responsibility
for my actions,
1003
00:46:44,567 --> 00:46:46,567
and punch this when I need to.
1004
00:46:46,567 --> 00:46:48,266
I think it'll do wonders.
1005
00:46:48,266 --> 00:46:51,000
-Come here.
-Thank you so much.
1006
00:46:51,000 --> 00:46:52,767
[Robert] Melissa seems
to be in a good place.
1007
00:46:52,767 --> 00:46:54,367
Construction is moving along,
1008
00:46:54,367 --> 00:46:56,443
but I need to turn
my attention to David.
1009
00:46:56,443 --> 00:46:56,567
but I need to turn
my attention to David.
1010
00:46:57,567 --> 00:47:01,767
-[Robert] Hey.
-Hey, Robert.
What's going on?
1011
00:47:01,767 --> 00:47:06,567
-[Robert] Let's take a little,
a little walk.
-Sure.
1012
00:47:06,567 --> 00:47:09,066
[Robert] Some of David's
happiest childhood memories
1013
00:47:09,066 --> 00:47:11,667
come from eating
at the White Mountain Tavern.
1014
00:47:11,734 --> 00:47:14,734
But if this restaurant
has any chance
at a successful future,
1015
00:47:14,734 --> 00:47:17,166
I need him laser-focused
on creating that
1016
00:47:17,166 --> 00:47:19,100
same magical dining experience
1017
00:47:19,100 --> 00:47:21,767
for the next generation.
1018
00:47:21,767 --> 00:47:25,100
So, remember all those
great times you had.
1019
00:47:25,100 --> 00:47:26,443
Here's what this restaurant
represents to you.
1020
00:47:26,443 --> 00:47:28,266
Here's what this restaurant
represents to you.
1021
00:47:29,734 --> 00:47:32,867
And you may not
think so at the moment, but...
1022
00:47:32,934 --> 00:47:35,567
...that's everything good
that you had in your life
in there.
1023
00:47:35,567 --> 00:47:39,934
-It is.
-And recently it's not been
that good to you.
1024
00:47:39,934 --> 00:47:42,767
We have to flip
the switch, right?
1025
00:47:43,934 --> 00:47:45,600
I'd like to be honest
with you, right?
1026
00:47:45,667 --> 00:47:47,567
Because I think
it's really important.
1027
00:47:47,567 --> 00:47:51,033
This childhood that you had,
there are other
kids out there...
1028
00:47:52,400 --> 00:47:54,667
...that are going through
the same thing now. Right?
1029
00:47:55,467 --> 00:47:56,443
Them seeing you
change your life
1030
00:47:56,443 --> 00:47:58,967
Them seeing you
change your life
1031
00:47:58,967 --> 00:48:02,266
go from, you know,
the low point to a high point,
1032
00:48:02,333 --> 00:48:05,066
is gonna give them hope.
1033
00:48:05,066 --> 00:48:07,500
And you could be saving
so many kids from
a miserable life.
1034
00:48:08,400 --> 00:48:10,767
That's all
I wanna do, honestly.
1035
00:48:10,767 --> 00:48:12,367
But then you gotta
come to grips
1036
00:48:12,367 --> 00:48:15,934
-with that horrible
life with you.
-Sure.
1037
00:48:15,934 --> 00:48:18,266
Because this restaurant,
if you run it right,
1038
00:48:18,333 --> 00:48:22,100
not only will you make money,
you will make a lot
of people happy.
1039
00:48:22,100 --> 00:48:24,967
Um, I know that Melissa
is more interested
in the restaurant
1040
00:48:24,967 --> 00:48:26,266
than a relationship right now.
1041
00:48:27,867 --> 00:48:30,734
You do the right things
and you treat her
1042
00:48:30,734 --> 00:48:33,867
like she wrote in that letter,
I think you could work it out.
1043
00:48:33,867 --> 00:48:35,166
But that's gonna take time.
1044
00:48:35,166 --> 00:48:38,166
If you have this
can-do attitude...
1045
00:48:39,567 --> 00:48:40,800
...and care...
1046
00:48:41,867 --> 00:48:43,667
...there's nothing you cannot
achieve in this restaurant.
1047
00:48:43,734 --> 00:48:44,734
Nothing.
1048
00:48:45,500 --> 00:48:47,567
-That's your happy place.
-Sure is.
1049
00:48:48,867 --> 00:48:51,133
Then make it happy.
For both of you.
1050
00:48:51,133 --> 00:48:53,166
And the guests
who walk in that door.
1051
00:48:53,934 --> 00:48:55,500
Okay?
1052
00:48:55,500 --> 00:48:56,443
[David] Sitting down
and having a talk
with Robert was nice.
1053
00:48:56,443 --> 00:48:57,467
[David] Sitting down
and having a talk
with Robert was nice.
1054
00:48:57,467 --> 00:49:01,166
It did remind me a lot
of the reason I go out
into this venture.
1055
00:49:01,233 --> 00:49:02,734
I did not have
the best childhood
1056
00:49:02,734 --> 00:49:04,734
and I know a lot
of other children don't,
1057
00:49:04,734 --> 00:49:07,000
and I just want them
to be able to have
the same type of escape
1058
00:49:07,000 --> 00:49:08,367
that I did coming up here.
1059
00:49:08,367 --> 00:49:10,233
And, you know,
even though my relationship
1060
00:49:10,233 --> 00:49:12,500
with Melisa is disappointing,
I understand
1061
00:49:12,567 --> 00:49:14,467
fixing the business
is our top priority,
1062
00:49:14,467 --> 00:49:16,266
and we have to get that
straightened out
1063
00:49:16,333 --> 00:49:17,700
if we're gonna
make this successful.
1064
00:49:24,233 --> 00:49:26,443
[Robert] If you serve
food like that,
they will come
1065
00:49:26,443 --> 00:49:26,600
[Robert] If you serve
food like that,
they will come
1066
00:49:26,667 --> 00:49:27,867
from hundreds of miles.
1067
00:49:27,867 --> 00:49:28,867
Oh, that's good.
1068
00:49:33,467 --> 00:49:34,767
[Robert] At the White
Mountain Tavern
1069
00:49:34,767 --> 00:49:36,467
in Lincoln, New Hampshire,
1070
00:49:36,467 --> 00:49:38,467
owners David and Melissa
are taking good steps
1071
00:49:38,467 --> 00:49:41,233
to begin repairing their
personal relationship.
1072
00:49:41,233 --> 00:49:44,166
But the most important step
to the health
of their business
1073
00:49:44,166 --> 00:49:46,767
is repairing their reputation
in their local community.
1074
00:49:47,934 --> 00:49:50,934
-Hi, my name is Melissa.
-And I'm David.
1075
00:49:50,934 --> 00:49:53,600
And we own
the White Mountain Tavern
in Lincoln, New Hampshire.
1076
00:49:53,667 --> 00:49:56,934
We're putting this video up
to the local community
1077
00:49:56,934 --> 00:50:00,767
apologizing for the words
that were used
1078
00:50:00,767 --> 00:50:02,427
on social media that...
1079
00:50:02,427 --> 00:50:02,467
on social media that...
1080
00:50:03,667 --> 00:50:04,934
...were extremely hurtful.
1081
00:50:04,934 --> 00:50:07,433
As I have 12 years'
sobriety from opioids,
1082
00:50:07,433 --> 00:50:09,100
David himself has a...
1083
00:50:10,133 --> 00:50:11,367
...problem with alcohol.
1084
00:50:11,367 --> 00:50:14,266
Yeah, I made a huge mistake
approximately eight months ago
1085
00:50:14,266 --> 00:50:17,934
and said something I truly
did not mean.
1086
00:50:17,934 --> 00:50:19,767
And for that,
I'm genuinely sorry.
1087
00:50:19,767 --> 00:50:21,967
I'd also like
to apologize to Melissa,
1088
00:50:21,967 --> 00:50:25,667
um, she had a great idea
to raise money for this cause
1089
00:50:25,667 --> 00:50:28,233
and unfortunately
not only did I spoil that,
1090
00:50:28,233 --> 00:50:31,166
but I also offended everybody
in the process.
1091
00:50:31,233 --> 00:50:32,427
So I'm very sorry, Melissa.
1092
00:50:32,427 --> 00:50:33,367
So I'm very sorry, Melissa.
1093
00:50:33,367 --> 00:50:35,066
I accept your apology.
1094
00:50:35,066 --> 00:50:37,266
We would love
if the community would
1095
00:50:37,333 --> 00:50:39,734
see us for the people
we really are
1096
00:50:39,734 --> 00:50:41,133
and come and give us a chance.
1097
00:50:41,133 --> 00:50:43,667
Thank you, everybody,
for taking the time
to watch this video.
1098
00:50:43,734 --> 00:50:46,667
And we truly look forward
to maybe seeing you one day
1099
00:50:46,734 --> 00:50:49,133
at the White Mountain Tavern
here in Lincoln.
1100
00:50:49,133 --> 00:50:50,967
[Robert] I'm really proud
of David for owning
his mistakes
1101
00:50:50,967 --> 00:50:54,266
and beginning
the hard work of rebuilding
a healthy reputation
1102
00:50:54,333 --> 00:50:56,166
for himself and the business.
1103
00:50:56,233 --> 00:50:59,367
Now it's time to show David
and his new head chef Amy
1104
00:50:59,433 --> 00:51:01,266
some amazing dishes.
1105
00:51:01,333 --> 00:51:02,427
So, first one I'm gonna do
is really simple.
1106
00:51:02,427 --> 00:51:04,000
So, first one I'm gonna do
is really simple.
1107
00:51:04,000 --> 00:51:06,333
It's gonna be a clam chowder
cheese fries.
1108
00:51:07,367 --> 00:51:09,600
Why? Because they're
great the bar
1109
00:51:09,667 --> 00:51:10,834
and they're great
as an appetizer.
1110
00:51:10,834 --> 00:51:15,667
And why?
Because the servers
should upsell.
1111
00:51:15,734 --> 00:51:19,867
Cheese curds, and then
something really special.
1112
00:51:19,867 --> 00:51:21,266
-[David] Is that bacon
in there?
-[Amy] Oh, wow.
1113
00:51:21,333 --> 00:51:23,967
-That looks good. Wow.
-[Robert]
This is clam chowder.
1114
00:51:23,967 --> 00:51:26,266
-[Robert] Bacon... Exactly.
-[Amy] It's like a poutine.
1115
00:51:26,266 --> 00:51:27,600
[Robert] It's our take
on a poutine.
1116
00:51:27,667 --> 00:51:28,900
[David] That looks
incredible, huh?
1117
00:51:28,900 --> 00:51:31,767
-That is beautiful.
-It is, I love
the presentation.
1118
00:51:31,834 --> 00:51:32,427
-[Amy] Me, too.
-[Robert] Dig in,
help yourself.
1119
00:51:32,427 --> 00:51:33,500
-[Amy] Me, too.
-[Robert] Dig in,
help yourself.
1120
00:51:33,567 --> 00:51:35,266
[Robert] Remember yesterday?
Your clam chowder
1121
00:51:35,333 --> 00:51:37,567
was straight out of a bag,
this is not.
1122
00:51:37,567 --> 00:51:41,166
-Oh, that's good.
-[Amy] That's fabulous.
1123
00:51:41,233 --> 00:51:42,967
-Here's the fun thing
about this.
-[David] Wow.
1124
00:51:42,967 --> 00:51:44,867
[Robert] Costs me
$1.90 to make.
1125
00:51:44,934 --> 00:51:47,500
We're gonna sell it for $12,
1126
00:51:47,567 --> 00:51:49,767
-[Amy] Wow.
-giving you a 16% food cost,
1127
00:51:49,767 --> 00:51:53,667
which means you get
$10.10 in your pocket
every time you sell it.
1128
00:51:53,734 --> 00:51:55,233
-[David] I love it.
-[Robert] Isn't it great?
1129
00:51:55,233 --> 00:51:56,533
[David] It really is, Chef.
1130
00:51:56,533 --> 00:51:59,667
The next dish
I wanna make you
is really simple, monkfish.
1131
00:51:59,734 --> 00:52:01,567
Watch. Listen.
1132
00:52:01,567 --> 00:52:02,427
[sizzling]
1133
00:52:02,427 --> 00:52:03,100
[sizzling]
1134
00:52:03,100 --> 00:52:04,367
[Robert] What do you hear?
1135
00:52:04,433 --> 00:52:05,734
Sizzles.
1136
00:52:05,734 --> 00:52:07,767
[Robert] Corn and jalapenos.
1137
00:52:09,266 --> 00:52:11,100
Into that, chorizo.
1138
00:52:11,100 --> 00:52:12,967
-[David] Smells delicious.
-[Amy] Mmm-hmm.
1139
00:52:13,600 --> 00:52:15,066
[Robert] Spinach.
1140
00:52:17,467 --> 00:52:18,967
Watch. Pasta puree.
1141
00:52:18,967 --> 00:52:21,266
[Amy] Color's amazing,
love the color.
1142
00:52:21,266 --> 00:52:23,133
-[David]
Beautiful presentation.
- [Amy] Yes.
1143
00:52:23,133 --> 00:52:25,867
-[Robert] Crispy prosciutto.
-[Amy] Oh, crunchy, crunchy
in there, yeah.
1144
00:52:25,867 --> 00:52:27,667
-[Robert] Little more
of the brown butter.
-[Amy] Love it.
1145
00:52:28,567 --> 00:52:30,333
[Amy] Wow, fabulous.
1146
00:52:30,333 --> 00:52:31,367
[Robert] Try it.
1147
00:52:33,867 --> 00:52:34,867
[David] Mmm.
1148
00:52:35,667 --> 00:52:37,133
Well done filet.
1149
00:52:37,133 --> 00:52:38,834
-Wow.
-[Robert] That is what you
should be serving
1150
00:52:38,834 --> 00:52:40,934
in this restaurant,
and I guarantee
1151
00:52:40,934 --> 00:52:43,000
if you serve food
like that in your restaurant,
1152
00:52:43,000 --> 00:52:45,767
they will come
from hundreds of miles.
1153
00:52:45,834 --> 00:52:47,767
-Sounds good to me.
-Oh, my goodness.
1154
00:52:47,834 --> 00:52:49,934
All right, what makes it
even better is this.
1155
00:52:49,934 --> 00:52:52,166
It costs us $3.44 to make it,
1156
00:52:52,233 --> 00:52:55,000
we're gonna sell it for $20.
1157
00:52:55,000 --> 00:52:57,100
Gives us a 17% food cost,
1158
00:52:57,100 --> 00:53:00,600
$16.56 in our pocket
1159
00:53:00,667 --> 00:53:02,166
every day, all day.
1160
00:53:02,233 --> 00:53:02,427
-Oh, man,
this is so good.
-[Robert] Isn't that good?
1161
00:53:02,427 --> 00:53:04,133
-Oh, man,
this is so good.
-[Robert] Isn't that good?
1162
00:53:04,834 --> 00:53:06,100
Unbelievable.
1163
00:53:06,100 --> 00:53:07,767
All right, so let's
do something
a little bit different.
1164
00:53:07,767 --> 00:53:08,767
Just move that over there.
1165
00:53:09,734 --> 00:53:11,967
I'm gonna show you
what I truly believe
1166
00:53:11,967 --> 00:53:13,767
you should be serving today.
1167
00:53:13,834 --> 00:53:17,500
This is a top sirloin,
or baseball steak.
1168
00:53:17,567 --> 00:53:20,967
This is better than filet,
believe me.
1169
00:53:20,967 --> 00:53:23,433
-It's a third
of the price, right?
-And a third of the price.
1170
00:53:23,433 --> 00:53:24,967
I learned some stuff
watching your show.
1171
00:53:24,967 --> 00:53:26,667
Here's what I'm gonna do.
1172
00:53:26,734 --> 00:53:28,367
I'm gonna take this beautiful
1173
00:53:28,433 --> 00:53:30,967
nicely seasoned
baseball steak.
1174
00:53:31,767 --> 00:53:32,427
I'm not gonna...
1175
00:53:32,427 --> 00:53:33,066
I'm not gonna...
1176
00:53:34,734 --> 00:53:36,667
-...move it back and forth.
-[Amy] Okay.
1177
00:53:36,734 --> 00:53:40,333
But what I am gonna do
is something really cool,
1178
00:53:40,333 --> 00:53:41,567
some lobster tail.
1179
00:53:42,767 --> 00:53:44,333
Gonna add a little bit
of sauce.
1180
00:53:44,333 --> 00:53:46,033
[David] Now what kind
of sauce is that, Chef?
1181
00:53:46,033 --> 00:53:48,266
[Robert] This is Thermidor,
1182
00:53:48,266 --> 00:53:50,066
which is very tight.
Now watch.
1183
00:53:52,934 --> 00:53:54,367
[David]
Little surf and turf action.
1184
00:53:54,367 --> 00:53:58,333
[Amy] Oh, yeah.
And that goes in the oven.
1185
00:53:58,333 --> 00:53:59,567
[Robert] Watch what
I'm gonna do.
1186
00:54:02,066 --> 00:54:02,427
Got mushrooms.
1187
00:54:02,427 --> 00:54:03,266
Got mushrooms.
1188
00:54:03,266 --> 00:54:05,734
Saute those mushrooms
with asparagus.
1189
00:54:05,734 --> 00:54:07,500
[Robert] Thanks.
I'm gonna start.
1190
00:54:08,867 --> 00:54:09,867
Mashed potatoes...
1191
00:54:11,367 --> 00:54:14,133
...asparagus, mushrooms.
1192
00:54:15,767 --> 00:54:17,367
-[David] Very nice.
-[Amy] Yum.
1193
00:54:18,367 --> 00:54:20,433
[Robert]
This is sauce americaine.
1194
00:54:22,667 --> 00:54:23,667
Go for it.
1195
00:54:25,367 --> 00:54:27,467
-Mmm, so good.
-Good, huh?
1196
00:54:27,467 --> 00:54:29,367
[Robert] Here's the fun part.
1197
00:54:29,433 --> 00:54:32,427
Costs us $7.22
to make that plate,
1198
00:54:32,427 --> 00:54:33,100
Costs us $7.22
to make that plate,
1199
00:54:33,100 --> 00:54:35,133
we're selling it for $32...
1200
00:54:36,133 --> 00:54:39,133
giving us $24.78
into our pocket.
1201
00:54:40,467 --> 00:54:42,467
-High-five.
-[laughs]
1202
00:54:42,467 --> 00:54:43,967
[Robert] You're gonna do it,
you're gonna rock it.
1203
00:54:43,967 --> 00:54:45,767
All right, good, I'm gonna
check in with my design team,
1204
00:54:45,767 --> 00:54:47,266
-good job, enjoy.
-Whoo-hoo!
1205
00:54:47,333 --> 00:54:49,934
I'm so psyched.
This is gonna be so great.
1206
00:54:49,934 --> 00:54:53,000
[Robert] While it's all hands
on deck working to finish
the restaurant,
1207
00:54:53,000 --> 00:54:55,967
it's great to see David
and Melissa working together
1208
00:54:55,967 --> 00:54:57,734
to help get the word out,
1209
00:54:57,734 --> 00:55:01,000
and to continue establishing
new reputation
for the restaurant
1210
00:55:01,000 --> 00:55:02,427
and for themselves.
1211
00:55:02,427 --> 00:55:02,467
and for themselves.
1212
00:55:02,467 --> 00:55:06,133
I thought we could put
these flyers up on each door,
1213
00:55:06,133 --> 00:55:09,233
so that everybody
staying here is aware
1214
00:55:09,233 --> 00:55:12,567
that there is a full bar
and restaurant on property.
1215
00:55:12,567 --> 00:55:14,266
I love it.
No, that's a brilliant idea.
1216
00:55:14,266 --> 00:55:15,734
[Melissa] Let's go ahead
and put these on.
1217
00:55:15,734 --> 00:55:17,667
You really like it?
You think it's a good idea?
1218
00:55:17,667 --> 00:55:21,734
-[David] Proud of you.
-Well, that, I,
I'll take that.
1219
00:55:21,734 --> 00:55:24,667
[Melissa] It's really easy,
we just print them out
on the card stock
1220
00:55:24,667 --> 00:55:26,233
and punch the, uh...
1221
00:55:26,233 --> 00:55:28,367
-[David] No, it's a great
marketing strategy.
-...the design out, so.
1222
00:55:30,567 --> 00:55:31,834
[Melissa] That looks good.
1223
00:55:34,567 --> 00:55:36,867
[Robert] Here it is,
5:00 in the afternoon,
1224
00:55:36,867 --> 00:55:39,867
and you can see, right,
look over here where
Chris is re-staining
1225
00:55:39,934 --> 00:55:42,600
what was original
and these are new,
1226
00:55:42,667 --> 00:55:44,166
so they look almost identical.
1227
00:55:44,166 --> 00:55:45,467
We have brand new lights.
1228
00:55:45,467 --> 00:55:48,233
We can see we're
starting to pick up
the flooring right now
1229
00:55:48,233 --> 00:55:50,233
so we can sweep them up
for polish.
1230
00:55:50,233 --> 00:55:53,166
At the same time
with painting and aging,
1231
00:55:53,166 --> 00:55:54,867
we have the, uh,
trestles here.
1232
00:55:54,934 --> 00:55:57,133
Everything you
see here is new.
1233
00:55:57,133 --> 00:55:58,867
There's a lot to do.
1234
00:55:58,934 --> 00:56:00,867
It's kinda crazy right now.
1235
00:56:00,934 --> 00:56:02,427
[Lynn] Just set them,
we'll grab them, like,
just line them up.
1236
00:56:02,427 --> 00:56:03,233
[Lynn] Just set them,
we'll grab them, like,
just line them up.
1237
00:56:03,233 --> 00:56:07,033
[Robert] I need chairs,
chairs, chairs.
Where's the menus?
1238
00:56:07,033 --> 00:56:08,433
Everybody up now, please.
1239
00:56:08,433 --> 00:56:11,367
[David] I feel like
I'm getting a second
chance here.
1240
00:56:11,367 --> 00:56:15,166
My relationship with Melissa's
evolved significantly
since yesterday,
1241
00:56:15,166 --> 00:56:18,266
we've been learning how
to communicate better
and respect each other
1242
00:56:18,333 --> 00:56:21,066
in a way that we
haven't been able to do
in a long time.
1243
00:56:21,066 --> 00:56:23,033
There's a lot
of work to be done
1244
00:56:23,033 --> 00:56:25,567
but I certainly feel like
with Robert's tools,
1245
00:56:25,567 --> 00:56:29,266
I'll be able to accomplish
my goal of re-establishing
myself in this town
1246
00:56:29,333 --> 00:56:31,934
and getting this business
back on track.
1247
00:56:31,934 --> 00:56:32,427
[Melissa] Over the two days
I saw a change in David.
1248
00:56:32,427 --> 00:56:34,066
[Melissa] Over the two days
I saw a change in David.
1249
00:56:34,066 --> 00:56:36,367
I just feel
a lot more confident
1250
00:56:36,367 --> 00:56:38,767
that this is something
I can do.
1251
00:56:38,834 --> 00:56:42,133
We have decided to push
through this and finish
what we started,
1252
00:56:42,133 --> 00:56:44,867
and I think that
if the business
can be successful,
1253
00:56:44,867 --> 00:56:47,033
we have a chance to make
the relationship work.
1254
00:56:47,033 --> 00:56:48,967
I'm excited to focus on
1255
00:56:48,967 --> 00:56:51,333
everything being better
for the future.
1256
00:56:54,567 --> 00:56:58,433
[Robert] Okay, it's that time.
Ladies in the front.
1257
00:56:58,433 --> 00:57:00,667
-This way.
Hands on shoulders.
-Oh, this way.
1258
00:57:00,734 --> 00:57:02,427
Keep your eyes closed
from this point forward,
1259
00:57:02,427 --> 00:57:02,433
Keep your eyes closed
from this point forward,
1260
00:57:02,433 --> 00:57:03,667
I'm gonna get you
out of the cold.
1261
00:57:03,667 --> 00:57:06,066
Close your eyes now,
do not open them
until I tell you.
1262
00:57:06,066 --> 00:57:07,367
-Close your eyes.
-[Melissa] They're closed.
1263
00:57:07,433 --> 00:57:08,433
[Robert] Walk.
1264
00:57:09,567 --> 00:57:11,767
Let me open the door
so you don't hit that.
1265
00:57:13,000 --> 00:57:14,467
Walk.
1266
00:57:14,467 --> 00:57:16,066
Keep your eyes tightly closed,
1267
00:57:16,066 --> 00:57:17,100
-I've got you.
-[Melissa] Okay.
1268
00:57:24,734 --> 00:57:26,600
Stop.
1269
00:57:26,667 --> 00:57:30,467
So, I know the last two days
have been, um, pretty intense.
1270
00:57:30,467 --> 00:57:32,427
I think you've learnt a lot,
1271
00:57:32,427 --> 00:57:32,567
I think you've learnt a lot,
1272
00:57:32,567 --> 00:57:35,166
not only about the business
but also about yourselves...
1273
00:57:36,333 --> 00:57:38,834
...and putting the restaurant
first and foremost.
1274
00:57:40,667 --> 00:57:44,166
Are you ready to see
the brand-new
1275
00:57:45,066 --> 00:57:47,934
-White Mountain Tavern?
-Hell yeah.
1276
00:57:47,934 --> 00:57:49,600
Open your eyes.
1277
00:57:54,233 --> 00:57:56,367
Are you ready to see
1278
00:57:56,433 --> 00:58:00,266
the brand-new
White Mountain Tavern?
1279
00:58:00,266 --> 00:58:01,533
-Hell yeah.
-[Melissa] Yes.
1280
00:58:01,533 --> 00:58:02,967
Open your eyes.
1281
00:58:03,767 --> 00:58:06,667
-[gasps] Oh, my God!
-Holy... whoo!
1282
00:58:12,367 --> 00:58:15,100
-Wow.
-Are we in the same place?
1283
00:58:17,934 --> 00:58:21,266
-[Melissa] Oh, my goodness.
-[David] Look at the tables.
1284
00:58:21,266 --> 00:58:22,934
-[David] That is not
what I expected.
-[Melissa] At all.
1285
00:58:22,934 --> 00:58:24,220
[David] Thousand times better.
1286
00:58:24,220 --> 00:58:24,667
[David] Thousand times better.
1287
00:58:24,667 --> 00:58:27,767
Oh, this is such a cool
little sitting area.
1288
00:58:27,767 --> 00:58:29,166
-[Melissa] Oh, my gosh.
-[David] I'm speechless.
1289
00:58:29,233 --> 00:58:31,567
[Melissa] This is not
the same room.
1290
00:58:31,567 --> 00:58:33,834
[David] The lights,
I didn't even notice that.
1291
00:58:33,834 --> 00:58:37,133
[Robert] You have 2,300
square feet of new flooring.
1292
00:58:37,133 --> 00:58:38,967
-This is unbelievable.
-This is incredible.
1293
00:58:38,967 --> 00:58:41,667
[Robert] Yesterday you had
holes all over the place,
now you don't have holes.
1294
00:58:41,667 --> 00:58:43,767
[Melissa] The whole place
looks good.
1295
00:58:43,767 --> 00:58:46,266
-[David laughs]
-[Melissa] Oh, my God.
1296
00:58:46,266 --> 00:58:48,467
[Melissa] I'm, I did not
think this was possible.
1297
00:58:48,533 --> 00:58:49,934
[David] Thanks, man.
1298
00:58:49,934 --> 00:58:52,233
This is beautiful.
1299
00:58:53,367 --> 00:58:54,220
-[David] I love you.
-I love you, too.
1300
00:58:54,220 --> 00:58:55,100
-[David] I love you.
-I love you, too.
1301
00:58:55,100 --> 00:58:57,033
[Robert] Isn't that
much nicer than fighting?
1302
00:58:57,033 --> 00:58:58,333
-[David] Yeah.
-Yeah.
1303
00:58:58,367 --> 00:59:00,133
[Robert] All right,
we got a lot of people
waiting outside.
1304
00:59:00,133 --> 00:59:02,233
-Let's bring them in.
-[Robert] Off you go.
1305
00:59:07,266 --> 00:59:08,734
Come on in,
1306
00:59:08,767 --> 00:59:12,600
-and enjoy the brand-new
White Mountain Tavern!
-Come on in, everybody.
1307
00:59:12,667 --> 00:59:15,367
[Melissa] We are excited
for everybody to be here.
1308
00:59:20,467 --> 00:59:23,166
It's an amazing
transformation.
I love the new sign.
1309
00:59:23,166 --> 00:59:24,220
I think they're gonna
do fantastic.
1310
00:59:24,220 --> 00:59:25,266
I think they're gonna
do fantastic.
1311
00:59:25,266 --> 00:59:27,033
I can't wait to come here
in my snowmobile.
1312
00:59:27,033 --> 00:59:29,467
[woman] I really, really like
the fireplace,
1313
00:59:29,467 --> 00:59:31,433
I'm a sucker for fireplaces.
1314
00:59:31,433 --> 00:59:34,333
It's so nice and it feels
homey in here.
1315
00:59:34,333 --> 00:59:35,533
[David] Where are you
folks from?
1316
00:59:35,533 --> 00:59:36,667
Dover in New Hampshire?
1317
00:59:36,734 --> 00:59:38,467
-Yeah.
-Awesome, yeah,
I love the sea coast.
1318
00:59:38,533 --> 00:59:40,266
[David] I'm so glad
you could make it up.
1319
00:59:40,333 --> 00:59:42,667
-[woman] Happy to be here.
-My pleasure, I'll check on
you later on.
1320
00:59:42,667 --> 00:59:44,266
[woman] Thanks.
1321
00:59:44,266 --> 00:59:47,100
[Robert] Tonight, I wanna see
David and Melissa handle
a busy service
1322
00:59:47,100 --> 00:59:50,367
in a cohesive
and peaceful way.
1323
00:59:50,367 --> 00:59:52,467
I actually have a bunch
of drinks to make,
1324
00:59:52,467 --> 00:59:54,220
-so I will catch up
with you later. Okay.
-See you in a bit.
1325
00:59:54,220 --> 00:59:54,467
-so I will catch up
with you later. Okay.
-See you in a bit.
1326
00:59:54,467 --> 00:59:57,433
[Robert] Melissa needs
to manage the tavern
bar calmly
1327
00:59:57,433 --> 01:00:00,934
and efficiently, so the guests
aren't waiting for drinks.
1328
01:00:00,934 --> 01:00:02,767
-Great, so table 15, correct?
-[woman] Yes.
1329
01:00:02,767 --> 01:00:04,533
[Melissa] All right,
you're welcome.
1330
01:00:04,533 --> 01:00:05,533
I got it.
1331
01:00:07,600 --> 01:00:10,367
So, table 14, I'll just
put these on your table.
1332
01:00:10,367 --> 01:00:12,000
[David] How's it going
back here?
1333
01:00:12,000 --> 01:00:13,166
[Melissa] Doing really
good, actually.
1334
01:00:13,233 --> 01:00:14,767
Good, good.
You're doing a great job.
1335
01:00:14,834 --> 01:00:16,266
You need a hand
or anything, or...
1336
01:00:16,333 --> 01:00:18,667
Uh, nope, we got it.
We are killing it.
1337
01:00:18,667 --> 01:00:20,667
-[David] Awesome, keep it up.
-Thank you.
1338
01:00:20,667 --> 01:00:23,266
[Robert] I'm also looking
for David to manage
the restaurant,
1339
01:00:23,266 --> 01:00:24,220
making sure guests
are being taken care of,
1340
01:00:24,220 --> 01:00:25,266
making sure guests
are being taken care of,
1341
01:00:25,266 --> 01:00:26,600
and appreciate it.
1342
01:00:27,767 --> 01:00:29,367
[David] I heard through
the grapevine that
1343
01:00:29,433 --> 01:00:30,867
you weren't too thrilled
with my posts,
1344
01:00:30,934 --> 01:00:33,333
and I just wanted
to let you know
I'm sincerely sorry for that.
1345
01:00:33,333 --> 01:00:35,467
You guys coming here
and giving us
a second chance,
1346
01:00:35,533 --> 01:00:37,066
it means the world to us.
1347
01:00:37,066 --> 01:00:40,667
Make sure you put plenty
of sauce on them steakies,
steakies, steakies, eh?
1348
01:00:40,667 --> 01:00:43,266
-[Alan] Table 10 right there.
-[Amy] Table 18.
1349
01:00:43,266 --> 01:00:44,266
[waitress] Got it.
1350
01:00:50,133 --> 01:00:52,000
I think the chowder fries
are delicious.
1351
01:00:52,000 --> 01:00:53,667
They came out nice and hot.
1352
01:00:53,734 --> 01:00:54,220
It's a clever take
on the North Country
in New Hampshire
1353
01:00:54,220 --> 01:00:56,166
It's a clever take
on the North Country
in New Hampshire
1354
01:00:56,233 --> 01:00:57,834
kind of comfort food.
1355
01:00:57,834 --> 01:00:59,867
I think that the surf and turf
is happily delicious,
1356
01:00:59,867 --> 01:01:01,567
steak was cooked perfectly.
1357
01:01:01,600 --> 01:01:04,567
I made the right choice,
but I don't think I could've
made a wrong one tonight.
1358
01:01:04,567 --> 01:01:08,767
Amy, Alan,
everybody is loving
everything out there.
1359
01:01:08,767 --> 01:01:11,667
-This is so exciting.
-[David] You two give me
a hug, come here.
1360
01:01:11,667 --> 01:01:14,667
[Robert] This is a restaurant
and it's thriving.
1361
01:01:14,667 --> 01:01:16,667
Why? Because Melissa
is doing her job,
1362
01:01:17,533 --> 01:01:19,266
David is doing his job.
1363
01:01:19,266 --> 01:01:22,934
At the end of the day,
is restaurant is only as good
as its owners.
1364
01:01:22,934 --> 01:01:24,220
How's everything going?
1365
01:01:24,220 --> 01:01:24,467
How's everything going?
1366
01:01:24,533 --> 01:01:27,066
Really well, everyone seems
to be really happy.
1367
01:01:27,066 --> 01:01:29,767
[Melissa] You're actually
doing a really good job.
1368
01:01:29,834 --> 01:01:32,467
-Thank you, thank you.
You are, too.
-This is beautiful.
1369
01:01:32,467 --> 01:01:34,967
It's been a long time since
I had fun in here.
1370
01:01:34,967 --> 01:01:37,467
Melissa's crushing it,
we're not fighting,
we're not arguing.
1371
01:01:37,467 --> 01:01:39,000
We're just, you know,
making a good team,
1372
01:01:39,000 --> 01:01:41,734
and I envision
a whole lot of success.
1373
01:01:41,734 --> 01:01:43,567
And it's gonna be a lot
of work to make that happen,
1374
01:01:43,567 --> 01:01:45,166
but we're gonna give it
our best for sure.
1375
01:01:45,166 --> 01:01:47,100
[Melissa] This is what
a restaurant should
sound like,
1376
01:01:47,100 --> 01:01:48,767
look like, feel like.
1377
01:01:48,767 --> 01:01:52,266
I am so excited to see
the future of the restaurant.
1378
01:01:52,266 --> 01:01:54,000
[Robert] Question.
Would you come back
1379
01:01:54,000 --> 01:01:54,220
based on your
experience today?
1380
01:01:54,220 --> 01:01:55,667
based on your
experience today?
1381
01:01:56,600 --> 01:01:57,600
Put your hands up.
1382
01:02:01,834 --> 01:02:03,467
-[all applauding]
-That's a lot of people.
1383
01:02:03,533 --> 01:02:05,734
-[woman] Congratulations.
-Thank you.
Thank you very much.
1384
01:02:05,734 --> 01:02:09,133
[Robert] That's the first step
in the long process of healing
1385
01:02:09,133 --> 01:02:11,934
to give this,
and hopefully success.
1386
01:02:11,934 --> 01:02:14,834
Restaurant: Impossible
does seem possible,
1387
01:02:14,834 --> 01:02:18,467
putting people together
in communities that we love.
1388
01:02:31,667 --> 01:02:33,734
[John] This sucks, that sucks.
1389
01:02:33,734 --> 01:02:35,667
-[woman] Doing okay?
-[John] No.
1390
01:02:35,667 --> 01:02:38,266
[John] I go to work,
and I'm doing everything.
1391
01:02:39,433 --> 01:02:42,133
I feel burnt out, which sucks.
1392
01:02:42,133 --> 01:02:43,667
I just lost the energy.
1393
01:02:43,667 --> 01:02:45,166
So, what does that mean?
1394
01:02:45,166 --> 01:02:48,033
[Robert] John seemed like
a very tormented man.
1395
01:02:48,934 --> 01:02:50,166
I am here to help.
1396
01:02:50,233 --> 01:02:52,333
All right, come on,
let's go, let's go!
1397
01:02:52,333 --> 01:02:54,220
Is this what you want?
Because I am spending
1398
01:02:54,220 --> 01:02:54,867
Is this what you want?
Because I am spending