1 00:00:03,203 --> 00:00:06,373 announcer: "Undercover Boss" is back. 2 00:00:06,439 --> 00:00:07,240 - How are y'all doing? 3 00:00:09,743 --> 00:00:11,945 - This is ten times harder than the boardroom. 4 00:00:12,011 --> 00:00:13,546 - Ugh. - Oh, this is a disaster. 5 00:00:13,613 --> 00:00:17,317 I would never have found out if I wasn't undercover. 6 00:00:17,384 --> 00:00:19,486 announcer: The most devastating economic crisis 7 00:00:19,552 --> 00:00:21,554 for a generation 8 00:00:21,621 --> 00:00:23,189 has been tough on American business. 9 00:00:24,257 --> 00:00:27,193 {\an8}And even tougher on America's workforce. 10 00:00:27,260 --> 00:00:29,162 - We all had to take a salary cut. 11 00:00:29,229 --> 00:00:31,030 - My wife, and my kids, and I, 12 00:00:31,097 --> 00:00:32,799 we're all homeless. - Wow. 13 00:00:33,767 --> 00:00:35,668 announcer: So there's never been a more important time 14 00:00:35,735 --> 00:00:37,337 to go undercover. 15 00:00:37,404 --> 00:00:38,638 - Coming through. 16 00:00:38,705 --> 00:00:39,672 announcer: This season... 17 00:00:39,739 --> 00:00:41,408 - Wow! - Duh. 18 00:00:41,474 --> 00:00:42,475 announcer: The toughest challenges... 19 00:00:42,542 --> 00:00:44,144 - This has got to be the worst job 20 00:00:44,210 --> 00:00:45,412 in the restaurant. - It is. Ugh! 21 00:00:45,478 --> 00:00:47,013 announcer: The biggest shocks... 22 00:00:47,080 --> 00:00:49,082 - I need to rethink everything that we're doing. 23 00:00:49,149 --> 00:00:51,885 - You broke so many rules. 24 00:00:51,951 --> 00:00:53,019 announcer: And the most dramatic 25 00:00:53,086 --> 00:00:54,254 life-changing rewards... 26 00:00:54,320 --> 00:00:55,989 - I mean, that's--that's the greatest thing 27 00:00:56,055 --> 00:00:57,390 you could ever do for me, man. 28 00:00:57,457 --> 00:00:59,692 announcer: In "Undercover Boss" history. 29 00:00:59,759 --> 00:01:02,228 - I need to break cover right now, and shut this down. 30 00:01:06,499 --> 00:01:07,667 announcer: Tonight... 31 00:01:07,734 --> 00:01:09,369 - Just got a call, we got an emergency. 32 00:01:09,436 --> 00:01:11,070 announcer: On "Undercover Boss"... 33 00:01:11,137 --> 00:01:13,606 - Meet Lavoise Jones. 34 00:01:13,673 --> 00:01:15,041 announcer: The three times elected mayor 35 00:01:15,108 --> 00:01:18,545 of Fontana, California, is on a mission... 36 00:01:18,611 --> 00:01:20,113 - I'm excited. - Let's go. 37 00:01:20,180 --> 00:01:21,881 announcer: To turn her city around... 38 00:01:21,948 --> 00:01:23,583 - Water. 39 00:01:23,650 --> 00:01:25,452 announcer: And repair the damage inflicted... 40 00:01:25,518 --> 00:01:26,786 - So how many firemen do you think you down? 41 00:01:26,853 --> 00:01:28,354 - Probably down about 50. 42 00:01:28,421 --> 00:01:30,390 announcer: By the global pandemic. 43 00:01:30,457 --> 00:01:31,891 - It's frightening being a woman on the street. 44 00:01:31,958 --> 00:01:33,226 - I can imagine. 45 00:01:33,293 --> 00:01:34,794 announcer: To build bridges... 46 00:01:34,861 --> 00:01:37,597 - Black communities call you a sell-out. 47 00:01:37,664 --> 00:01:39,966 announcer: And find a way to get the city united, 48 00:01:40,033 --> 00:01:41,401 to secure its future. 49 00:01:41,468 --> 00:01:42,368 - Are those panties? 50 00:01:43,603 --> 00:01:46,406 announcer: She'll be facing danger 51 00:01:46,473 --> 00:01:47,941 and confronting challenging issues... 52 00:01:48,007 --> 00:01:49,742 - What in the world? 53 00:01:49,809 --> 00:01:53,213 announcer: Before transforming lives forever. 54 00:01:53,279 --> 00:01:56,216 All this next on "Undercover Boss." 55 00:01:56,282 --> 00:01:57,984 - Your light shined. You're amazing. 56 00:02:04,958 --> 00:02:06,259 {\an8}My name is Acquanetta Warren, 57 00:02:06,326 --> 00:02:08,361 {\an8}and I'm the mayor of Fontana, California. 58 00:02:09,295 --> 00:02:12,799 I've been running Fontana for 11 years. 59 00:02:12,866 --> 00:02:16,336 We have an annual budget of 284 million. 60 00:02:16,402 --> 00:02:19,806 We're in charge of 1,300 employees, 61 00:02:19,873 --> 00:02:24,310 and we have over 214,000 residents living here today. 62 00:02:24,377 --> 00:02:26,513 I love this town. 63 00:02:26,579 --> 00:02:29,682 announcer: Situated 65 miles east of Los Angeles, 64 00:02:29,749 --> 00:02:33,786 Fontana was founded in 1913 in San Bernardino County 65 00:02:33,853 --> 00:02:37,590 and was known for its farming and agricultural trade. 66 00:02:37,657 --> 00:02:40,593 In the 1940s, the city experienced a boom 67 00:02:40,660 --> 00:02:43,263 in steel production. Railroads and freeways 68 00:02:43,329 --> 00:02:45,865 were built to export the goods manufactured. 69 00:02:47,934 --> 00:02:51,204 But after World War II, the need for steel declined, 70 00:02:51,271 --> 00:02:53,806 and the economy nosedived. 71 00:02:53,873 --> 00:02:58,344 By the 1990s, Fontana City was nearly bankrupt. 72 00:03:00,880 --> 00:03:03,283 - I grew up in South Los Angeles. 73 00:03:03,349 --> 00:03:06,152 I know what happens when jobs go away. 74 00:03:06,219 --> 00:03:09,389 And once that happens, nothing goes right for anyone. 75 00:03:11,891 --> 00:03:14,727 I joined the Republican Party when I lived in Compton. 76 00:03:14,794 --> 00:03:17,530 Being Black and Republican is a challenge. 77 00:03:17,597 --> 00:03:20,233 First, people don't expect you to be Republican 78 00:03:20,300 --> 00:03:21,901 because you're Black, 79 00:03:21,968 --> 00:03:24,571 and Republicans don't expect you to be a Republican 80 00:03:24,637 --> 00:03:25,838 because you're Black. 81 00:03:25,905 --> 00:03:27,874 So I feel sometimes like a unicorn. 82 00:03:27,941 --> 00:03:30,543 I don't fit anywhere. 83 00:03:30,610 --> 00:03:33,646 I moved to Fontana in 1993. 84 00:03:33,713 --> 00:03:35,515 We were so happy to be in this community, 85 00:03:35,582 --> 00:03:37,517 but then unfortunately, my husband and I 86 00:03:37,584 --> 00:03:40,386 got a divorce after 21 years of marriage. 87 00:03:40,453 --> 00:03:43,723 Suddenly at the age of 45, I was a single mom, 88 00:03:43,790 --> 00:03:46,693 responsible for three kids, and that was very hard. 89 00:03:46,759 --> 00:03:48,928 You know, I didn't have a lot of money, 90 00:03:48,995 --> 00:03:51,464 and I found myself working a bunch of jobs. 91 00:03:53,299 --> 00:03:55,535 I know how it feels not to know 92 00:03:55,602 --> 00:03:57,103 where your money's going to come from. 93 00:03:57,170 --> 00:04:00,106 And that's why I know when people are hurting, 94 00:04:00,173 --> 00:04:01,841 you have to help them. 95 00:04:01,908 --> 00:04:03,509 So that's why I wanted to become mayor. 96 00:04:05,578 --> 00:04:08,848 I was on city council, but once our mayor left, 97 00:04:08,915 --> 00:04:11,618 he made it clear to me, "You're next." 98 00:04:12,752 --> 00:04:17,724 I was elected in November, 2010. I won with 58%. 99 00:04:17,790 --> 00:04:19,959 I had more votes than the combined group 100 00:04:20,026 --> 00:04:21,094 that ran against me. 101 00:04:21,160 --> 00:04:22,729 This is my third term, 102 00:04:22,795 --> 00:04:24,664 and I'm going for my fourth term next year. 103 00:04:25,698 --> 00:04:28,201 We do have a very diverse town, 104 00:04:28,267 --> 00:04:30,536 but I am the first African-American 105 00:04:30,603 --> 00:04:33,106 and the first female mayor of this great city. 106 00:04:33,172 --> 00:04:35,475 Diversity is number one for me. 107 00:04:35,541 --> 00:04:39,679 Fontana together moves Fontana forward. 108 00:04:41,047 --> 00:04:44,484 When I took over as mayor, the city was suffering. 109 00:04:44,550 --> 00:04:46,219 People were losing their homes. 110 00:04:46,285 --> 00:04:48,588 People were going bankrupt. 111 00:04:48,655 --> 00:04:53,493 It was a mess. My biggest goal was to say, 112 00:04:53,559 --> 00:04:56,295 "Fontana is open for business." 113 00:04:56,362 --> 00:05:00,166 And that meant bringing in jobs for everyone. 114 00:05:00,233 --> 00:05:01,668 announcer: Mayor Warren 115 00:05:01,734 --> 00:05:04,904 decided to focus on Fontana's greatest assets, 116 00:05:04,971 --> 00:05:07,807 its infrastructure and well-connected location, 117 00:05:07,874 --> 00:05:10,410 which offered potential as a major transport hub. 118 00:05:12,045 --> 00:05:15,181 Over 18 million square feet of new warehouse space 119 00:05:15,248 --> 00:05:19,786 was built, creating 66,000 new jobs. 120 00:05:19,852 --> 00:05:21,654 Fontana flourished for several years 121 00:05:21,721 --> 00:05:24,524 under Mayor Warren's leadership, 122 00:05:24,590 --> 00:05:27,260 but in 2020, the COVID pandemic hit. 123 00:05:30,530 --> 00:05:31,698 - What happened, we had to immediately 124 00:05:31,764 --> 00:05:32,932 shut everything down. 125 00:05:32,999 --> 00:05:34,801 That included our community services. 126 00:05:34,867 --> 00:05:38,771 Our schools closed. Our city hall had to close. 127 00:05:38,838 --> 00:05:42,709 It was devastating. Unemployment rolls to 17%. 128 00:05:42,775 --> 00:05:46,045 Our hospitality, retail collapsed. 129 00:05:46,112 --> 00:05:50,116 The pandemic made homelessness worse. 130 00:05:50,183 --> 00:05:53,319 We are going to receive $52 million in relief funds 131 00:05:53,386 --> 00:05:55,321 from the federal government. 132 00:05:55,388 --> 00:05:57,657 And if those funds aren't allocated correctly, 133 00:05:57,724 --> 00:06:00,326 we'll end up like some of the other communities 134 00:06:00,393 --> 00:06:01,728 that are struggling. 135 00:06:01,794 --> 00:06:03,396 And I don't want that for our city. 136 00:06:03,463 --> 00:06:05,364 I don't want to be a community of no hope. 137 00:06:09,602 --> 00:06:11,471 {\an8}- So how do you feel about going undercover? 138 00:06:11,537 --> 00:06:13,372 {\an8}- Scared, but I'm excited 139 00:06:13,439 --> 00:06:15,241 {\an8}about what the outcome's going to bring. 140 00:06:15,308 --> 00:06:17,810 {\an9}- And nervous about being found out? 141 00:06:17,877 --> 00:06:20,713 - Very nervous because you know, everybody knows me. 142 00:06:20,780 --> 00:06:22,181 {\an3}- Are you going to change up your voice? 143 00:06:22,248 --> 00:06:24,383 - I certainly am, child! 144 00:06:24,450 --> 00:06:26,452 - Oh, wow. Okay. 145 00:06:28,554 --> 00:06:30,323 - Hi. I want to go undercover 146 00:06:30,389 --> 00:06:33,159 because I feel personally responsible 147 00:06:33,226 --> 00:06:34,494 for our great citizens. 148 00:06:34,560 --> 00:06:36,496 I am the leader, 149 00:06:36,562 --> 00:06:41,100 and I have to make sure that these issues get fixed. 150 00:06:41,968 --> 00:06:44,437 I'm not going to turn down an opportunity to listen, 151 00:06:44,504 --> 00:06:46,139 and this is my chance. 152 00:06:50,943 --> 00:06:53,012 - Ooh! - Oh! 153 00:06:53,079 --> 00:06:55,515 Meet Lavoise Jones. 154 00:06:55,581 --> 00:06:57,049 - This is a lot. 155 00:06:57,116 --> 00:06:59,552 - Undercover, I'm going to be Lavoise Jones, 156 00:06:59,619 --> 00:07:03,923 a former health worker from LA that's starting over. 157 00:07:03,990 --> 00:07:05,224 {\an1}- Just do us a favor, don't ever wear 158 00:07:05,291 --> 00:07:08,361 that outfit out in public. 159 00:07:08,427 --> 00:07:10,062 - My employees will think they're on a new 160 00:07:10,129 --> 00:07:12,064 documentary program where they work with Lavoise 161 00:07:12,131 --> 00:07:14,467 and coach her through the city of Fontana's 162 00:07:14,534 --> 00:07:16,035 most challenging jobs. 163 00:07:16,102 --> 00:07:17,470 You think I can pull this off? 164 00:07:17,537 --> 00:07:19,272 - Yes. - Go do your thing. 165 00:07:19,338 --> 00:07:21,808 - Going undercover's going to give me a chance to hear 166 00:07:21,874 --> 00:07:23,376 what's really going on around here. 167 00:07:23,442 --> 00:07:26,112 Thanks. [overlapping farewells] 168 00:07:26,179 --> 00:07:29,448 - And use those funds to get this great city back on track. 169 00:07:32,985 --> 00:07:36,556 {\an8}[mellow music] 170 00:07:36,622 --> 00:07:37,890 {\an8}Today I'm going undercover 171 00:07:37,957 --> 00:07:40,326 {\an8}in our sewage maintenance department. 172 00:07:40,393 --> 00:07:44,096 Fontana is the fastest growing city in Southern California. 173 00:07:44,163 --> 00:07:46,265 I worry that we don't have enough money in our budget 174 00:07:46,332 --> 00:07:49,468 to maintain our sewer lines for the capacity we need. 175 00:07:49,535 --> 00:07:51,103 When people flush that toilet, 176 00:07:51,170 --> 00:07:53,072 they expect it to keep moving along. 177 00:07:54,674 --> 00:07:58,177 Nobody ever thinks about what would happen if that stopped. 178 00:07:59,145 --> 00:08:01,314 {\an8}I get a chance to work with Chris, 179 00:08:01,380 --> 00:08:03,749 {\an8}and he's a pump maintenance assistant. 180 00:08:03,816 --> 00:08:06,185 {\an8}I really want to find out today if our sewer department 181 00:08:06,252 --> 00:08:09,188 {\an8}is well prepared for all those new citizens, 182 00:08:09,255 --> 00:08:11,457 {\an8}and we're taking care of the existing ones. 183 00:08:11,524 --> 00:08:15,127 - Hello, there. - Hi, I'm Lavoise Jones. 184 00:08:15,194 --> 00:08:16,662 {\an1}- I'm Chris, pleasure to meet you. 185 00:08:16,729 --> 00:08:19,131 {\an1}Are you ready for a beautiful hot day in the sewer today? 186 00:08:19,198 --> 00:08:21,033 - Ah, yes I am. 187 00:08:21,100 --> 00:08:22,768 - Okay. Well, I'm going to give you something to wear. 188 00:08:22,835 --> 00:08:25,037 - Okay. - This is a coverall. 189 00:08:25,104 --> 00:08:26,806 It'll help you stay a little clean throughout the process. 190 00:08:26,873 --> 00:08:29,709 {\an3}- Okay. Can I use your back here? 191 00:08:29,775 --> 00:08:30,877 - Yeah. - Thank you. 192 00:08:30,943 --> 00:08:33,145 - And where are you from? - Los Angeles. 193 00:08:33,212 --> 00:08:34,547 {\an3}- And what were you doing before? 194 00:08:34,614 --> 00:08:36,782 - I did healthcare. I'm getting a second chance. 195 00:08:36,849 --> 00:08:39,785 I'm going around so I can see what works for me. 196 00:08:39,852 --> 00:08:41,320 Here we go. - All right. 197 00:08:41,387 --> 00:08:44,357 - Okay. So you take care of this place? 198 00:08:44,423 --> 00:08:46,859 - Yes. All these residents right here, 199 00:08:46,926 --> 00:08:50,396 the wastewater from them, or poopoo or rag-- 200 00:08:50,463 --> 00:08:51,998 - Did you say poopoo? - I did. 201 00:08:52,064 --> 00:08:54,033 Yeah, I did. Anything like that, 202 00:08:54,100 --> 00:08:56,202 they send down the sewer line, they come to this area. 203 00:08:56,269 --> 00:08:57,503 - Really? - Yeah. 204 00:08:57,570 --> 00:08:59,906 I'm gonna open this up and show you. 205 00:08:59,972 --> 00:09:01,707 Hopefully the smell's not too bad today. 206 00:09:01,774 --> 00:09:03,476 - Oh my God, I done smelled a lot of stuff... 207 00:09:05,144 --> 00:09:07,513 But that's bad. 208 00:09:07,580 --> 00:09:09,548 When Chris opened up that manhole, 209 00:09:09,615 --> 00:09:11,417 I thought I was going to pass out. 210 00:09:11,484 --> 00:09:15,021 I just couldn't take it. It was terrible. Terrible. 211 00:09:15,087 --> 00:09:17,490 [phone rings] - Hi. 212 00:09:17,556 --> 00:09:19,292 Pump's not good. Okay. So come on over. 213 00:09:20,726 --> 00:09:22,028 {\an1}Just got a call. We got an emergency. 214 00:09:22,094 --> 00:09:23,429 - Okay. 215 00:09:23,496 --> 00:09:25,031 {\an1}- We got a pump down at one of our stations 216 00:09:25,097 --> 00:09:26,899 {\an1}we gotta go handle right now. 217 00:09:26,966 --> 00:09:28,334 - All right, I'm ready. - Let's head out now. 218 00:09:28,401 --> 00:09:30,269 - Chris tells me there's an emergency 219 00:09:30,336 --> 00:09:32,772 we need to go to right away. 220 00:09:32,838 --> 00:09:35,841 The whole team has been called out to help. 221 00:09:35,908 --> 00:09:37,677 - All right. This is our emergency job. 222 00:09:37,743 --> 00:09:40,012 Right now, one of our pumps is down. 223 00:09:40,079 --> 00:09:42,548 - What'll happen if that pump don't gets fixed? 224 00:09:42,615 --> 00:09:44,583 - It could actually overflow into the houses, 225 00:09:44,650 --> 00:09:45,885 overflow into the streets-- not good. 226 00:09:56,629 --> 00:09:58,931 - I'm the mayor of Fontana. 227 00:09:58,998 --> 00:10:00,900 I'm looking for the best way 228 00:10:00,967 --> 00:10:03,970 to invest the city's federal relief funds, 229 00:10:04,036 --> 00:10:05,604 and I'm undercover with Chris 230 00:10:05,671 --> 00:10:07,974 in the sewage maintenance department. 231 00:10:08,040 --> 00:10:09,408 - If that pump don't get fixed, 232 00:10:09,475 --> 00:10:11,477 {\an1}it could actually overflow into the streets. 233 00:10:11,544 --> 00:10:14,447 - Recently, the city sewage system 234 00:10:14,513 --> 00:10:16,082 has been struggling to cope 235 00:10:16,148 --> 00:10:18,317 with the rapid population growth 236 00:10:18,384 --> 00:10:20,987 that's been happening here in Fontana. 237 00:10:21,053 --> 00:10:22,254 - No playing around. 238 00:10:22,321 --> 00:10:23,923 This is something we need to take care ASAP. 239 00:10:23,990 --> 00:10:25,891 - If something goes bad, it's going to have 240 00:10:25,958 --> 00:10:28,461 major consequences for the entire city. 241 00:10:28,527 --> 00:10:31,731 - How did you know it was down? - We had an emergency call. 242 00:10:31,797 --> 00:10:33,599 {\an1}Hopefully, we'll have another system eventually, 243 00:10:33,666 --> 00:10:34,834 that way we already know 244 00:10:34,900 --> 00:10:36,969 {\an1}what's going on before it even happens. 245 00:10:37,036 --> 00:10:38,838 - So that'd be automated. 246 00:10:38,904 --> 00:10:40,840 - All our neighboring cities have this emergency system, 247 00:10:40,906 --> 00:10:42,308 and we don't. 248 00:10:42,375 --> 00:10:43,976 {\an1}Today, we had to bring all our guys. 249 00:10:44,043 --> 00:10:45,644 {\an1}And we need all of them? Maybe not. 250 00:10:45,711 --> 00:10:47,146 - But if you had the new system? 251 00:10:47,213 --> 00:10:48,447 {\an1}- We'd know how many men to deploy, 252 00:10:48,514 --> 00:10:49,915 {\an1}definitely have saved the city a lot of money. 253 00:10:49,982 --> 00:10:52,118 - Gotcha. It's very disappointing to find 254 00:10:52,184 --> 00:10:54,620 that our current emergency system is outdated. 255 00:10:54,687 --> 00:10:56,188 I think we can do better. 256 00:10:56,255 --> 00:10:57,323 - One, two, three. 257 00:10:57,390 --> 00:10:58,958 Okay. Now, get out of the way. 258 00:10:59,025 --> 00:11:01,527 Watch out. That's called ragging up right there. 259 00:11:01,594 --> 00:11:03,462 - Right. When the pump 260 00:11:03,529 --> 00:11:07,433 is lifted out of the sewer, it was disgusting. 261 00:11:07,500 --> 00:11:09,969 - Here's the tools of the trade--it's like pulling teeth. 262 00:11:10,036 --> 00:11:10,870 Try not to open your mouth too much. 263 00:11:10,936 --> 00:11:12,638 We don't want no splattering. 264 00:11:12,705 --> 00:11:15,474 {\an3}- It's definitely gross, but gotta be done. 265 00:11:15,541 --> 00:11:17,777 - Exactly. You ready? 266 00:11:17,843 --> 00:11:19,545 Okay, here we go. Look at that. 267 00:11:19,612 --> 00:11:21,113 Catch of the day. 268 00:11:21,180 --> 00:11:23,616 - Hearing Chris call it the catch of the day 269 00:11:23,682 --> 00:11:25,284 has put me off from ordering fish 270 00:11:25,351 --> 00:11:28,154 in a restaurant for a long, long time. 271 00:11:28,220 --> 00:11:30,022 Here it goes. 272 00:11:30,089 --> 00:11:31,357 - Pump's running, everything's good. 273 00:11:33,025 --> 00:11:35,061 - So, Chris, how did I do today? 274 00:11:35,127 --> 00:11:37,563 - Actually, Lavoise, I think you did pretty good. 275 00:11:37,630 --> 00:11:39,565 - But when you work with somebody 276 00:11:39,632 --> 00:11:41,167 as positive as you are... - Oh, thanks. 277 00:11:41,233 --> 00:11:44,303 - It makes a difference. What do you do for fun? 278 00:11:44,370 --> 00:11:45,905 - What's important to me is my family. 279 00:11:45,971 --> 00:11:47,506 We like to take our trips. We go camping. 280 00:11:47,573 --> 00:11:49,175 We'll take road trips. 281 00:11:49,241 --> 00:11:51,010 {\an3}- How often do you get a vacation? 282 00:11:51,077 --> 00:11:53,646 - Maybe once a year if we're lucky. 283 00:11:53,712 --> 00:11:57,316 My wife just got diagnosed with--it's called MGUS. 284 00:11:57,383 --> 00:11:58,984 It's not a cancer, but it's precancer 285 00:11:59,051 --> 00:12:01,220 for a type of bone cancer. 286 00:12:01,287 --> 00:12:02,822 - Okay. 287 00:12:02,888 --> 00:12:04,757 - So I tell her, I go, "We need to do everything we can now... 288 00:12:04,824 --> 00:12:05,758 {\an3}- Right. 289 00:12:05,825 --> 00:12:06,859 {\an1}- Before something happens to you, 290 00:12:06,926 --> 00:12:08,160 or something happens to me. 291 00:12:08,227 --> 00:12:10,563 {\an1}We need to get out there, and see the world. 292 00:12:10,629 --> 00:12:11,530 {\an1}She took care of me a lot of years, 293 00:12:11,597 --> 00:12:13,032 and now it's her time to rest. 294 00:12:13,099 --> 00:12:15,101 - Oh, Chris, that's wonderful. 295 00:12:15,167 --> 00:12:17,703 It just really touches my heart 296 00:12:17,770 --> 00:12:19,705 when I hear stories like that. 297 00:12:19,772 --> 00:12:22,074 Here he is working and being positive. 298 00:12:22,141 --> 00:12:23,909 Chris, thanks so much for helping me today, 299 00:12:23,976 --> 00:12:25,377 I learned a lot from you. 300 00:12:25,444 --> 00:12:27,379 {\an1}- Thank you for coming out and being a part of it. 301 00:12:27,446 --> 00:12:30,116 - The biggest lesson I learned today is that staff 302 00:12:30,182 --> 00:12:33,285 is the number one reason that we're successful. 303 00:12:33,352 --> 00:12:35,955 Because of Chris and his great team, 304 00:12:36,021 --> 00:12:38,524 tonight nobody's toilet is going to overflow. 305 00:12:38,591 --> 00:12:40,759 He is truly the unsung hero. 306 00:12:44,530 --> 00:12:47,566 ♪ ♪ 307 00:12:47,633 --> 00:12:50,870 Today, I'm going undercover at the Fontana Police Department. 308 00:12:51,804 --> 00:12:53,939 Fontana's a very diverse community 309 00:12:54,006 --> 00:12:55,441 and I want to make sure 310 00:12:55,508 --> 00:12:58,277 our police department reflects that diversity. 311 00:12:59,378 --> 00:13:03,048 If we don't get diversity in our police department, 312 00:13:03,115 --> 00:13:05,050 then we're going to continue to have the problems 313 00:13:05,117 --> 00:13:07,319 like after the death of George Floyd, 314 00:13:07,386 --> 00:13:10,623 Fontana was the first city to have a riot. 315 00:13:10,689 --> 00:13:12,391 The police department was under attack 316 00:13:12,458 --> 00:13:13,926 that they don't reflect the community. 317 00:13:13,993 --> 00:13:15,895 Part of safety is harmony, 318 00:13:15,961 --> 00:13:18,464 and diversity will create harmony. 319 00:13:21,500 --> 00:13:24,503 {\an8}Today. I'm working with Randy, one of our police officers. 320 00:13:24,570 --> 00:13:27,606 I'm hoping that he can tell me how we can attract 321 00:13:27,673 --> 00:13:29,742 more diversity to our police department. 322 00:13:34,813 --> 00:13:36,749 Hi, there. I'm looking for Randy. 323 00:13:36,815 --> 00:13:37,783 - How are you doing? I'm Randy. 324 00:13:37,850 --> 00:13:39,485 - Randy, I'm Lavoise Jones. 325 00:13:39,552 --> 00:13:41,820 - How are you doing, Lavoise? - I'm doing great. How are you? 326 00:13:41,887 --> 00:13:43,923 - Good. You're gonna be riding with me today? 327 00:13:43,989 --> 00:13:45,891 - Yes, I am. I'm excited. - Let's go. 328 00:13:51,497 --> 00:13:53,866 - Randy, how long you been doing this? 329 00:13:53,933 --> 00:13:55,834 - I've been doing this for a little bit over a year. 330 00:13:55,901 --> 00:13:58,604 I was in the grocery business, and I decided that you know, 331 00:13:58,671 --> 00:14:01,540 I wanted to make a change and do something else. 332 00:14:01,607 --> 00:14:04,343 One of the reasons why I ended up becoming a police officer 333 00:14:04,410 --> 00:14:06,946 is because the whole Black Lives Matter Movement, 334 00:14:07,012 --> 00:14:09,315 and I really wanted to be able to help the community. 335 00:14:09,381 --> 00:14:11,717 {\an1}- How many African-American officers you have? 336 00:14:11,784 --> 00:14:15,354 - Our department is 188 strong, and we have around 337 00:14:15,421 --> 00:14:17,690 five or six African-American officers right now. 338 00:14:17,756 --> 00:14:19,458 - Hearing Randy tell me there's only 339 00:14:19,525 --> 00:14:23,996 5 African-American officers amongst 188 or more, 340 00:14:24,063 --> 00:14:26,332 it's just not acceptable. It's very important 341 00:14:26,398 --> 00:14:28,567 to diversify the police departments, 342 00:14:28,634 --> 00:14:30,903 not only here, but all over the country. 343 00:14:30,970 --> 00:14:32,571 {\an1}Don't you think we should have more? 344 00:14:32,638 --> 00:14:35,040 - Of course. I want to be one of the people 345 00:14:35,107 --> 00:14:37,476 that help build those bridges and build those relationships 346 00:14:37,543 --> 00:14:39,211 between the community and the police department. 347 00:14:39,278 --> 00:14:40,579 {\an1}- Right. 348 00:14:40,646 --> 00:14:42,147 - It's harder than people think. 349 00:14:42,214 --> 00:14:44,750 A lot of times in the Black communities they call you, 350 00:14:44,817 --> 00:14:46,352 you know, sell out. - Right. 351 00:14:46,418 --> 00:14:47,653 - When you're actually out there trying 352 00:14:47,720 --> 00:14:49,421 to make a difference. It wears on you. 353 00:14:49,488 --> 00:14:52,057 - When Randy started telling me about the challenges 354 00:14:52,124 --> 00:14:55,094 of being a Black police officer, I could relate. 355 00:14:55,160 --> 00:14:56,395 Especially during a period 356 00:14:56,462 --> 00:14:58,764 when Black Lives Matters Movement started, 357 00:14:58,831 --> 00:15:00,232 George Floyd's death, 358 00:15:00,299 --> 00:15:03,235 how people want to defund the police. 359 00:15:03,302 --> 00:15:05,704 And here's this young man, instead of running 360 00:15:05,771 --> 00:15:08,540 out of the door, running in the door. 361 00:15:08,607 --> 00:15:10,709 - My family is really good about supporting me, 362 00:15:10,776 --> 00:15:12,845 my kids, my fiancée. 363 00:15:12,911 --> 00:15:14,446 - Did I hear the word fiancée? - Yes. 364 00:15:14,513 --> 00:15:16,115 - That's so nice. 365 00:15:16,181 --> 00:15:17,950 {\an3}- Well, I'm trying to save money for the wedding. 366 00:15:18,017 --> 00:15:19,451 {\an3}Because like when I left my old job, 367 00:15:19,518 --> 00:15:21,887 I kind of took a pay cut, and I'm still trying to-- 368 00:15:21,954 --> 00:15:25,024 {\an1}- Wait a minute, you took a pay cut to be a police officer? 369 00:15:25,090 --> 00:15:27,693 - I did. - Randy made a choice, 370 00:15:27,760 --> 00:15:31,397 and that choice was to do good and to do better. 371 00:15:31,463 --> 00:15:33,565 - So what we're going to do, we're going to go and meet 372 00:15:33,632 --> 00:15:36,101 with some of our less fortunate homeless citizens. 373 00:15:36,168 --> 00:15:37,336 You know, make sure that they're doing okay. 374 00:15:41,006 --> 00:15:42,941 How you doing? Your name, ma'am? 375 00:15:43,008 --> 00:15:44,610 - Renee. - Renee. Nice to meet you. 376 00:15:44,677 --> 00:15:46,712 So Renee, we're here, just, you know, 377 00:15:46,779 --> 00:15:48,747 talking, following up, trying to find out 378 00:15:48,814 --> 00:15:51,250 is there anything that we can help you out with more? 379 00:15:51,317 --> 00:15:52,918 {\an3}- It's really hard to get a shower here, 380 00:15:52,985 --> 00:15:55,654 {\an3}but I hear next week that I think it's called City Link 381 00:15:55,721 --> 00:15:57,656 is having a bathroom built 382 00:15:57,723 --> 00:15:59,258 where the homeless can take showers, 383 00:15:59,325 --> 00:16:01,760 {\an3}and they'll help you find housing 384 00:16:01,827 --> 00:16:03,829 and supposedly job employment. 385 00:16:03,896 --> 00:16:06,832 The city has a lot of resources 386 00:16:06,899 --> 00:16:08,500 that I didn't know was available to us. 387 00:16:08,567 --> 00:16:11,970 {\an1}- Maybe that's something I can mention to my higher ups. 388 00:16:12,037 --> 00:16:14,106 - That'd be wonderful, yeah. 389 00:16:14,173 --> 00:16:16,342 - If there's something that I come across myself, 390 00:16:16,408 --> 00:16:18,410 that I feel that it can be beneficial to you, for sure 391 00:16:18,477 --> 00:16:21,280 I'll make sure that I can drive around and find you. 392 00:16:21,347 --> 00:16:24,616 {\an3}- If I don't get ahold of them, I'll find you. 393 00:16:24,683 --> 00:16:26,585 I'm not bashful. 394 00:16:26,652 --> 00:16:29,855 - I was surprised that Renee didn't know 395 00:16:29,922 --> 00:16:31,357 about the various services. 396 00:16:31,423 --> 00:16:32,758 I'm going to go back and look into that. 397 00:16:32,825 --> 00:16:34,793 How did you become homeless? 398 00:16:34,860 --> 00:16:39,031 {\an3}- My mother died, and she left the house in a trust, 399 00:16:39,098 --> 00:16:42,501 {\an3}and my two brothers decided to sell the house. 400 00:16:42,568 --> 00:16:43,635 - Okay. 401 00:16:43,702 --> 00:16:45,871 - So I sold my car to get an RV. 402 00:16:45,938 --> 00:16:47,806 - So do you live in RV now? - Yeah. 403 00:16:47,873 --> 00:16:50,442 And I go place to place because you can't-- 404 00:16:50,509 --> 00:16:52,311 you're not supposed to just park alongside the street. 405 00:16:52,378 --> 00:16:53,712 {\an1}- And since you've been homeless, how's it? 406 00:16:53,779 --> 00:16:54,980 How was it for you? 407 00:16:55,047 --> 00:16:56,949 - Whew. Ha ha. 408 00:16:57,015 --> 00:17:01,720 It takes its toll. It is scary. It's tough. 409 00:17:01,787 --> 00:17:04,022 I've had a few bad incidents. Yeah. 410 00:17:04,089 --> 00:17:06,291 {\an3}It's frightening being a woman on the street, you know. 411 00:17:06,358 --> 00:17:07,693 - Well, I can imagine. 412 00:17:07,760 --> 00:17:11,063 {\an3}- Sometimes you wanna hold a sign up and say, 413 00:17:11,130 --> 00:17:14,066 {\an3}"Hard times, please help." I thank all the people 414 00:17:14,133 --> 00:17:16,268 that gave me money-- that's really helped. 415 00:17:18,370 --> 00:17:20,038 {\an1}- Thank you for sharing, your story with us. 416 00:17:20,105 --> 00:17:21,373 {\an1}We really appreciate you sitting down and-- 417 00:17:21,440 --> 00:17:22,841 - Thank you for listening. 418 00:17:22,908 --> 00:17:26,078 - It was heartbreaking for me to hear, Renee. 419 00:17:26,145 --> 00:17:28,714 This really helped me see how big the situation is 420 00:17:28,781 --> 00:17:30,382 in Fontana, 421 00:17:30,449 --> 00:17:33,919 and COVID has made things even worse. 422 00:17:33,986 --> 00:17:35,554 So we have to consider 423 00:17:35,621 --> 00:17:37,856 if this is where our federal relief funds 424 00:17:37,923 --> 00:17:40,492 will be put to good use. 425 00:17:40,559 --> 00:17:43,162 {\an8}announcer: Coming up... - Oh my God. What is that? 426 00:17:43,228 --> 00:17:45,431 {\an8}announcer: The boss has to confront some scary truths 427 00:17:45,497 --> 00:17:47,199 {\an8}about her city. 428 00:17:47,266 --> 00:17:48,734 - I've seen worse, though, than that. 429 00:17:48,801 --> 00:17:49,334 - Oh my goodness. 430 00:18:00,746 --> 00:18:03,015 - I'm the mayor of Fontana, 431 00:18:03,081 --> 00:18:05,584 and I'm undercover with Police Officer Randy, 432 00:18:05,651 --> 00:18:08,120 seeing just how hard it is 433 00:18:08,187 --> 00:18:10,489 for those living on our city streets. 434 00:18:11,590 --> 00:18:14,193 - Homelessness for me is like a personal thing. 435 00:18:14,259 --> 00:18:16,495 You know, I try to help as many people as I can 436 00:18:16,562 --> 00:18:19,431 because when I was younger, we lived on the street. 437 00:18:19,498 --> 00:18:21,834 - You did? - We lived in cars. 438 00:18:21,900 --> 00:18:24,536 We lived with different family members, 439 00:18:24,603 --> 00:18:27,973 and we ended up living in 440 00:18:28,040 --> 00:18:30,108 the state orphanage for a couple of years. 441 00:18:30,175 --> 00:18:32,511 {\an1}- Really? They took you guys off from your parents? 442 00:18:32,578 --> 00:18:34,980 - Yes. So-- - Wow. 443 00:18:35,047 --> 00:18:36,949 I was really holding back my tears 444 00:18:37,015 --> 00:18:38,317 when Randy started talking about 445 00:18:38,383 --> 00:18:39,852 the struggles that he had growing up. 446 00:18:39,918 --> 00:18:42,621 No child should have to do that. 447 00:18:42,688 --> 00:18:44,990 Tell me about your family. 448 00:18:45,057 --> 00:18:47,326 - So I have three kids through a previous marriage, 449 00:18:47,392 --> 00:18:50,229 three biologicals, and then my fiancée has three kids. 450 00:18:50,295 --> 00:18:51,830 So all together... - You have nine? 451 00:18:51,897 --> 00:18:53,131 - Nine. - Wow. 452 00:18:53,198 --> 00:18:55,067 - Exactly. - And you making sure 453 00:18:55,133 --> 00:18:57,069 you stick with all of them? - Exactly. 454 00:18:57,135 --> 00:19:00,072 - That is wonderful. He's having his own struggles, 455 00:19:00,138 --> 00:19:03,308 but he's willing to help others. That's amazing. 456 00:19:07,779 --> 00:19:10,415 - Lavoise, I've enjoyed having you ride along with me. 457 00:19:10,482 --> 00:19:12,584 - I sure enjoyed riding along with you. 458 00:19:12,651 --> 00:19:13,986 Thank you for training me. 459 00:19:14,052 --> 00:19:16,154 Today, I learned that we have a great officer 460 00:19:16,221 --> 00:19:19,157 working for us that cares about the community. 461 00:19:19,224 --> 00:19:20,859 And we have a great police department. 462 00:19:20,926 --> 00:19:23,328 We gotta make sure that we support their efforts 463 00:19:23,395 --> 00:19:25,831 and give them everything they need. 464 00:19:25,898 --> 00:19:27,332 I'm gonna get going now. - All right. 465 00:19:27,399 --> 00:19:28,500 - You take it easy. - I will. 466 00:19:31,236 --> 00:19:34,206 [quiet music] 467 00:19:34,273 --> 00:19:38,443 ♪ ♪ 468 00:19:38,510 --> 00:19:42,514 - In Fontana, we have 48 parks, and looking after them 469 00:19:42,581 --> 00:19:44,349 is really important to me. 470 00:19:47,019 --> 00:19:50,122 There's somewhere safe for our children to play at. 471 00:19:50,188 --> 00:19:54,226 It provides activities, and it's just a great place 472 00:19:54,293 --> 00:19:56,929 for our community services to do programming. 473 00:19:59,665 --> 00:20:02,534 {\an8}Today I'm going undercover to work at the Mary Vagle Center 474 00:20:02,601 --> 00:20:05,604 {\an8}with Candace, a community service assistant. 475 00:20:05,671 --> 00:20:09,074 {\an8}This center is so important, because it allows children 476 00:20:09,141 --> 00:20:10,976 {\an8}to come and learn about wildlife 477 00:20:11,043 --> 00:20:13,378 {\an8}right there at the community park. 478 00:20:13,445 --> 00:20:16,148 [light music] 479 00:20:16,214 --> 00:20:19,151 ♪ ♪ 480 00:20:19,217 --> 00:20:21,787 I'm looking for Candace. I'm Lavoise Jones. 481 00:20:21,853 --> 00:20:23,422 - Hi, nice to meet you. I am Candace. 482 00:20:23,488 --> 00:20:25,958 - Nice to meet you, Candace. I'm here for training. 483 00:20:26,024 --> 00:20:27,926 - Okay. So good. You'll just follow me. 484 00:20:27,993 --> 00:20:29,962 We got a lot to do today. - Okay. 485 00:20:32,531 --> 00:20:36,802 - Okay, so I have a bucket here with a trash picker for you. 486 00:20:36,868 --> 00:20:39,404 - I thought I was going to be getting close to nature, 487 00:20:39,471 --> 00:20:40,973 not cleaning the park. 488 00:20:47,045 --> 00:20:48,513 {\an1}So how often do you have to clean the park? 489 00:20:48,580 --> 00:20:50,282 - We clean it every day. 490 00:20:50,349 --> 00:20:52,184 - Why come you have to do it every day? 491 00:20:52,250 --> 00:20:53,752 - After dark, there are like 492 00:20:53,819 --> 00:20:55,754 a lot of teenagers, or even adults too. 493 00:20:55,821 --> 00:20:58,790 They'll come party, breaking rules, 494 00:20:58,857 --> 00:21:00,092 leaving garbage everywhere. 495 00:21:00,158 --> 00:21:01,526 - And drop some trash. - A lot of trash. 496 00:21:01,593 --> 00:21:03,362 - What is that, cigarette stuff? 497 00:21:03,428 --> 00:21:05,797 - You'd be surprised, there's a lot of stuff here. 498 00:21:05,864 --> 00:21:07,265 - My goodness. - Yeah. 499 00:21:07,332 --> 00:21:08,934 - We're here to educate children, 500 00:21:09,001 --> 00:21:10,769 particularly on the environment, 501 00:21:10,836 --> 00:21:12,638 and they have to clean up the park, 502 00:21:12,704 --> 00:21:14,006 get all this stuff out of the way 503 00:21:14,072 --> 00:21:15,707 so the children don't see it. 504 00:21:15,774 --> 00:21:18,543 This is totally unacceptable. 505 00:21:18,610 --> 00:21:20,479 {\an1}Okay. I'll grab this right here. 506 00:21:20,545 --> 00:21:21,513 {\an3}- Yeah. 507 00:21:21,580 --> 00:21:23,715 {\an1}- So this is just from one night. 508 00:21:23,782 --> 00:21:25,617 - Yep. It was pretty crazy. 509 00:21:26,952 --> 00:21:29,321 - Are those panties? - It sure is. 510 00:21:29,388 --> 00:21:31,289 - Lord, have mercy. Girl, are you kidding me? 511 00:21:31,356 --> 00:21:33,458 You got to deal with that too? - Mm-hmm. 512 00:21:33,525 --> 00:21:35,560 - Why are they leaving panties up here? 513 00:21:35,627 --> 00:21:38,363 Don't tell me. Don't tell me. 514 00:21:38,430 --> 00:21:40,732 I was shocked to find some of the things we found. 515 00:21:40,799 --> 00:21:43,535 Oh, my God. What is that? Is that what I think that is? 516 00:21:43,602 --> 00:21:46,071 - It sure is. - Panties and condoms. 517 00:21:46,138 --> 00:21:47,506 - I've seen worse, though, than that. 518 00:21:47,572 --> 00:21:48,740 - Worse? - Worse. 519 00:21:48,807 --> 00:21:50,575 - Oh, my goodness. 520 00:21:50,642 --> 00:21:53,712 Nobody's going to come to a park that is full of filth. 521 00:21:53,779 --> 00:21:56,682 - There's not much we can do, unless we had a park ranger 522 00:21:56,748 --> 00:21:59,885 who could be here to observe and watch during the nighttime. 523 00:21:59,951 --> 00:22:01,520 We did used to have a park ranger, 524 00:22:01,586 --> 00:22:04,723 but because of budget cuts, they had to let the person go. 525 00:22:04,790 --> 00:22:06,058 - Candace made a great suggestion 526 00:22:06,124 --> 00:22:08,260 that we need a park ranger for after hours. 527 00:22:08,326 --> 00:22:10,095 So I'm going to go back and check into that. 528 00:22:10,162 --> 00:22:12,397 So you come all up in here by yourself? 529 00:22:12,464 --> 00:22:14,066 - Yes. - You don't be frightened? 530 00:22:14,132 --> 00:22:17,102 - Maybe the snakes. 531 00:22:17,169 --> 00:22:20,605 {\an3}It is hot and rattlesnakes will appear sometimes. 532 00:22:20,672 --> 00:22:22,741 - I am terrified of snakes. 533 00:22:24,776 --> 00:22:27,846 - Okay. So this is our classroom. 534 00:22:27,913 --> 00:22:30,749 - Wow. My plan with you is to have you 535 00:22:30,816 --> 00:22:33,752 do an animal demonstration in front of the kids. 536 00:22:33,819 --> 00:22:36,888 - Well, what kind of animals am I going to be interacting with? 537 00:22:36,955 --> 00:22:40,125 - So, I'm thinking of a snake. - A snake? 538 00:22:40,192 --> 00:22:42,060 - How do you feel about that? 539 00:22:42,127 --> 00:22:43,695 - Ugh... - [laughs] 540 00:22:43,762 --> 00:22:45,363 - Ugh! 541 00:22:45,430 --> 00:22:46,798 - So this is King. 542 00:22:46,865 --> 00:22:48,867 He is our California striped king snake. 543 00:22:48,934 --> 00:22:50,368 They are constrictors. 544 00:22:50,435 --> 00:22:52,237 {\an3}- King can't get around your neck, can he? 545 00:22:52,304 --> 00:22:54,439 - He could if he wanted to, but I try not to. 546 00:22:54,506 --> 00:22:56,108 I don't want him to choke me. 547 00:22:56,174 --> 00:22:58,210 Think you're ready to try handling King? 548 00:22:58,276 --> 00:23:01,279 - I can try. When Candace told me 549 00:23:01,346 --> 00:23:03,482 I needed to learn how to handle the snake, 550 00:23:03,548 --> 00:23:06,418 I got really frightened. Yeah, King is moving a lot. 551 00:23:06,485 --> 00:23:08,954 Oh, I didn't like that direction at all. 552 00:23:09,020 --> 00:23:12,057 He seems to be getting pretty active with his tongue. 553 00:23:12,524 --> 00:23:13,191 Oh! 554 00:23:24,302 --> 00:23:27,272 - I'm undercover in Fontana with Candace 555 00:23:27,339 --> 00:23:29,407 at the Nature Center... Ohh! 556 00:23:29,474 --> 00:23:31,810 Where she's training me to teach kids 557 00:23:31,877 --> 00:23:34,346 about local wildlife. 558 00:23:34,412 --> 00:23:36,214 Holding that snake was terrifying for me. 559 00:23:36,281 --> 00:23:40,085 I've never held a snake before, but Candace is a good teacher 560 00:23:40,152 --> 00:23:42,287 and she showed me how to do it properly. 561 00:23:42,354 --> 00:23:44,556 {\an3}- Okay. So when you are going to be talking to the kids, 562 00:23:44,623 --> 00:23:46,391 {\an3}they're going to be asking a lot of questions. 563 00:23:46,458 --> 00:23:48,627 He's 23. He's a non-venomous snake. 564 00:23:48,693 --> 00:23:51,329 - All right. - He also can eat rattlesnakes. 565 00:23:51,396 --> 00:23:53,064 Let's do this. - All right. 566 00:23:53,131 --> 00:23:55,567 [overlapping chatter] 567 00:23:55,634 --> 00:23:57,102 - Hi, guys. 568 00:23:57,169 --> 00:23:59,538 So this is Ms. Lavoise. Everyone say hi. 569 00:23:59,604 --> 00:24:02,841 all: Hi. - Hi, y'all doing? 570 00:24:02,908 --> 00:24:04,810 all: Good. - Good! 571 00:24:04,876 --> 00:24:07,746 - So I'm gonna hand, King over to Ms. Lavoise. 572 00:24:07,813 --> 00:24:11,016 - Anybody got any questions about King? 573 00:24:11,082 --> 00:24:12,918 - Can he grow any bigger? 574 00:24:12,984 --> 00:24:15,086 - I'm not really sure. 575 00:24:15,153 --> 00:24:18,490 - Does King have babies? - He ain't met nobody. 576 00:24:18,557 --> 00:24:20,492 - So how many feet is he? 577 00:24:20,559 --> 00:24:22,828 - You know what, what do you say, Ms. Candace? 578 00:24:22,894 --> 00:24:25,430 Those kids ask a lot of questions. 579 00:24:25,497 --> 00:24:28,700 - So in captivity they can mate, 580 00:24:28,767 --> 00:24:30,335 but he hasn't mated here. 581 00:24:30,402 --> 00:24:32,704 He is about 3 to 4 feet long. 582 00:24:32,771 --> 00:24:34,139 - I was really impressed with Candace. 583 00:24:34,206 --> 00:24:35,373 She worked with the kids so well. 584 00:24:35,440 --> 00:24:37,008 She answered all their questions. 585 00:24:37,075 --> 00:24:38,176 She was kind to them. 586 00:24:38,243 --> 00:24:40,345 Okay. I'll see you all later. Okay? 587 00:24:40,412 --> 00:24:42,714 all: Bye. 588 00:24:45,984 --> 00:24:49,287 - So, I hope you had a great time today. 589 00:24:49,354 --> 00:24:51,523 {\an3}- Oh, I did. You sure helped me today, 590 00:24:51,590 --> 00:24:54,159 {\an3}'cause I was scared. I'll be honest. 591 00:24:54,226 --> 00:24:55,694 {\an3}So now where's your family from? 592 00:24:55,760 --> 00:24:57,495 - We live in North Fontana. 593 00:24:57,562 --> 00:24:59,030 {\an3}- You went to school in Fontana too? 594 00:24:59,097 --> 00:25:00,532 - Mm-hmm. I did. 595 00:25:00,599 --> 00:25:02,133 {\an3}- So you got any sisters and brothers? 596 00:25:02,200 --> 00:25:04,302 - I have an older sister and then a younger sister. 597 00:25:04,369 --> 00:25:06,671 - Okay. - I had a brother. 598 00:25:06,738 --> 00:25:09,541 He passed away like last year to cancer. 599 00:25:09,608 --> 00:25:12,310 {\an3}- Really? I'm so sorry to hear that. 600 00:25:12,377 --> 00:25:15,413 {\an1}- Everyone loved him. Anytime we went out somewhere, 601 00:25:15,480 --> 00:25:18,850 everywhere we went, somebody was always saying hi to him. 602 00:25:18,917 --> 00:25:20,218 {\an1}I'm sorry. 603 00:25:20,285 --> 00:25:21,987 {\an3}- That's okay, babe. That is okay. 604 00:25:22,053 --> 00:25:25,891 {\an3}That is okay. It's hard. It's really hard. 605 00:25:25,957 --> 00:25:27,826 {\an3}I'm sure you think about him a lot. 606 00:25:27,893 --> 00:25:29,527 {\an1}- Mm-hmm. Yeah. Every time I see like a butterfly, 607 00:25:29,594 --> 00:25:31,496 I always think of him. 608 00:25:31,563 --> 00:25:33,999 - I'm sure he's proud of you. - Yeah. 609 00:25:34,065 --> 00:25:36,801 There's nothing like losing a family member. 610 00:25:36,868 --> 00:25:39,404 I can't even imagine what she's been through. 611 00:25:39,471 --> 00:25:42,274 So what are your ultimate dreams? 612 00:25:42,340 --> 00:25:43,508 - I really want to do nursing. 613 00:25:43,575 --> 00:25:45,810 - Really? - When my brother was sick, 614 00:25:45,877 --> 00:25:47,779 {\an1}I was helping my mom take care of him. 615 00:25:47,846 --> 00:25:49,814 {\an1}That gave me the opportunity to like, 616 00:25:49,881 --> 00:25:51,683 {\an1}know like this is what I want to do. 617 00:25:51,750 --> 00:25:53,051 - Right. 618 00:25:53,118 --> 00:25:55,120 {\an1}- I've been trying to save for nursing school, 619 00:25:55,186 --> 00:25:57,422 {\an1}but it's a challenge. It's a lot. 620 00:25:57,489 --> 00:25:59,524 - I think Candace is really special 621 00:25:59,591 --> 00:26:01,259 because look what she's gone through. 622 00:26:01,326 --> 00:26:04,596 She took care of her brother. I love that that inspired her 623 00:26:04,663 --> 00:26:07,332 to help her realize her dream of being a nurse. 624 00:26:07,399 --> 00:26:09,901 Candace, thanks so much for spending time with me today. 625 00:26:09,968 --> 00:26:11,870 {\an1}- You're welcome. I'm glad you enjoyed it. 626 00:26:11,937 --> 00:26:14,572 - Look at the great people we have working for us. 627 00:26:14,639 --> 00:26:17,108 We got to make sure, like they step up for us, 628 00:26:17,175 --> 00:26:20,078 that we step up for them. 629 00:26:26,151 --> 00:26:28,186 Today I'm going undercover in our fire department. 630 00:26:28,253 --> 00:26:29,955 I'm really excited, 631 00:26:30,021 --> 00:26:31,856 because they're so important to our community. 632 00:26:33,892 --> 00:26:36,761 We have seven fire stations in Fontana, 633 00:26:36,828 --> 00:26:41,566 and they answer over 21,000 calls a year. 634 00:26:41,633 --> 00:26:43,902 But last year the pandemic put our firefighters 635 00:26:43,969 --> 00:26:45,837 under immense pressure. 636 00:26:45,904 --> 00:26:50,308 I want to see how that impacted our fire personnel. 637 00:26:50,375 --> 00:26:55,347 {\an8}So today I'm meeting Ben, a firefighter paramedic. 638 00:26:57,716 --> 00:27:02,587 [light music] 639 00:27:02,654 --> 00:27:06,391 {\an3}Excuse me, I'm looking for Ben. 640 00:27:06,458 --> 00:27:09,060 - I'm Ben. - Lavoise Jones. 641 00:27:09,127 --> 00:27:10,962 - Lavoise Jones, pleasure to meet you. 642 00:27:11,029 --> 00:27:13,131 Well, the first thing about being a firefighter 643 00:27:13,198 --> 00:27:15,100 is to get you prepped out in all your gear. 644 00:27:15,166 --> 00:27:16,634 - Oh, my goodness. - It's a little heavy. 645 00:27:16,701 --> 00:27:18,503 - It is very heavy. 646 00:27:18,570 --> 00:27:21,172 {\an1}- We have your boots inside of the bunker pants. 647 00:27:21,239 --> 00:27:26,044 - My first impression of Ben is that he is built, buffed. 648 00:27:26,111 --> 00:27:30,248 Oh, my goodness. I'm just hoping I can keep up. 649 00:27:30,315 --> 00:27:32,484 - You ready for the first job? - I'm ready for the first job. 650 00:27:32,550 --> 00:27:35,487 - All right. Let's go do it. - All right. 651 00:27:35,553 --> 00:27:37,455 I can't walk as fast, but I'm right behind you. 652 00:27:37,522 --> 00:27:38,690 [Ben chuckles] 653 00:27:40,558 --> 00:27:41,826 - So the first thing we're going to learn 654 00:27:41,893 --> 00:27:43,294 is how to use the fire hose. 655 00:27:43,361 --> 00:27:45,797 - All right. - Put your leg forward. 656 00:27:45,864 --> 00:27:47,132 - Leg forward. 657 00:27:47,198 --> 00:27:48,800 - Then slowly open it. 658 00:27:48,867 --> 00:27:50,668 - Wow. It feels good. 659 00:27:50,735 --> 00:27:52,704 - Feel that pressure there? - Yeah. 660 00:27:52,771 --> 00:27:53,838 - There you go. - Whoa! 661 00:27:53,905 --> 00:27:55,140 {\an1}- Okay. Try to aim for those cones. 662 00:27:55,206 --> 00:27:56,841 - Okay. 663 00:28:01,946 --> 00:28:04,249 {\an1}- So now I'm not gonna assist you at all. Okay? 664 00:28:04,315 --> 00:28:06,851 - All right. Here I go. 665 00:28:06,918 --> 00:28:08,019 - All the way open. 666 00:28:08,086 --> 00:28:09,687 - Whoa! 667 00:28:09,754 --> 00:28:11,189 When the water came through, I was like, 668 00:28:11,256 --> 00:28:13,491 "Oh my goodness. I'm going to fall backwards." 669 00:28:13,558 --> 00:28:15,894 - Okay. Let's hit the cone on the left. Hit that target. 670 00:28:15,960 --> 00:28:17,829 - That was embarrassing going around in circles 671 00:28:17,896 --> 00:28:19,731 and still not hitting the target. 672 00:28:19,798 --> 00:28:22,867 - That way more. - Ben was patient. 673 00:28:22,934 --> 00:28:24,536 He showed me how to move the hose 674 00:28:24,602 --> 00:28:26,037 so that it goes right on the cone. 675 00:28:26,104 --> 00:28:27,439 - There you go. You knocked over that cone. 676 00:28:27,505 --> 00:28:28,940 Okay. Let's get the other one. - And blow it out 677 00:28:29,007 --> 00:28:31,076 so I wouldn't burn down the building. 678 00:28:31,142 --> 00:28:33,711 - There you go. You got it! And the fire's out. 679 00:28:33,778 --> 00:28:35,613 - Fire's out. How did I do? 680 00:28:35,680 --> 00:28:37,515 - If it was a real fire, we'd probably be 681 00:28:37,582 --> 00:28:38,950 in a little bit of trouble. 682 00:28:39,017 --> 00:28:41,453 - That was not easy. 683 00:28:41,519 --> 00:28:43,755 - So we have our next little bit of training, okay? 684 00:28:43,822 --> 00:28:45,857 - What in the world? - We have a car accident here. 685 00:28:45,924 --> 00:28:47,559 We're going to need to remove the door. 686 00:28:47,625 --> 00:28:49,727 That's how we're going to rescue him. That makes sense? 687 00:28:49,794 --> 00:28:51,362 - I want to get the fella out of there. 688 00:28:51,429 --> 00:28:53,198 - Let's do it. So over here, 689 00:28:53,264 --> 00:28:54,766 we're going to take a look at our tools, the jaws of life. 690 00:28:54,833 --> 00:28:55,533 I'm going to show you how to use it. 691 00:28:55,600 --> 00:28:57,202 - All right. Got it. 692 00:28:57,268 --> 00:28:59,237 Ben wants to show me how to take the door off the car 693 00:28:59,304 --> 00:29:01,606 by using the jaws of the life. I'm excited! 694 00:29:01,673 --> 00:29:03,108 [grunts] 695 00:29:03,174 --> 00:29:05,043 There we go. Okay. 696 00:29:05,110 --> 00:29:07,912 {\an3}- All right. We're going to start at the B-post there 697 00:29:07,979 --> 00:29:10,281 right in the middle of the door. Get that tip. 698 00:29:10,348 --> 00:29:11,416 - All right. 699 00:29:11,483 --> 00:29:12,550 {\an3}- And then we'll try to open it a bit. 700 00:29:12,617 --> 00:29:14,686 Okay, stop. Close it. 701 00:29:14,752 --> 00:29:16,921 - It was pretty terrifying. 702 00:29:16,988 --> 00:29:19,324 I'm working with equipment I've never worked with before. 703 00:29:21,926 --> 00:29:23,728 Then all of a sudden the glass and the window broke, 704 00:29:23,795 --> 00:29:27,098 and I'm just like, "Oh my goodness." 705 00:29:27,165 --> 00:29:29,100 - All right. Broken glass. It's okay. Keep going. 706 00:29:29,167 --> 00:29:32,637 - I could not get over the calmness that Ben showed. 707 00:29:36,374 --> 00:29:37,842 {\an3}Whoa. 708 00:29:37,909 --> 00:29:39,177 When I'm trying to take the door off, 709 00:29:39,244 --> 00:29:41,946 I suddenly dropped the tool. 710 00:29:42,013 --> 00:29:43,515 - You okay? - I'm okay. 711 00:29:43,581 --> 00:29:45,984 - Scare ya? - It scared me bad. 712 00:29:46,050 --> 00:29:49,721 I can't imagine doing this job in a real life situation. 713 00:29:49,787 --> 00:29:50,989 {\an3}- There we go, door's off. 714 00:29:51,055 --> 00:29:53,291 {\an3}And now we have access to our patient. 715 00:29:53,358 --> 00:29:56,060 - What it did was show me why we need to really respect 716 00:29:56,127 --> 00:29:58,530 what Ben does, because that was hard. 717 00:29:58,596 --> 00:30:00,431 {\an3}Ben, how is it working here? 718 00:30:00,498 --> 00:30:02,100 - Well, I love the fire department. 719 00:30:02,167 --> 00:30:03,635 You know, this is something that I've always wanted to do. 720 00:30:03,701 --> 00:30:04,769 - Yeah. 721 00:30:04,836 --> 00:30:06,971 - But over the last year or so with COVID, 722 00:30:07,038 --> 00:30:08,940 {\an1}they didn't want to put people into the training academies 723 00:30:09,007 --> 00:30:10,808 {\an1}in order to get them ready to be firemen. 724 00:30:10,875 --> 00:30:12,377 So we had no one ready to hire. 725 00:30:12,443 --> 00:30:15,146 - But who doing that job? - We are. That's the problem. 726 00:30:15,213 --> 00:30:17,982 {\an3}- So how many firemen you think you down probably? 727 00:30:18,049 --> 00:30:19,918 {\an1}- Right now, we're probably down about 50, 728 00:30:19,984 --> 00:30:21,619 {\an1}just in the firefighter paramedic rink. 729 00:30:21,686 --> 00:30:23,121 {\an1}So instead of working 10 days... 730 00:30:23,188 --> 00:30:25,023 - Right. - Like we signed up for, 731 00:30:25,089 --> 00:30:26,491 now we're working 15, 20 days. 732 00:30:26,558 --> 00:30:27,659 - But that doesn't tire you out? 733 00:30:27,725 --> 00:30:29,060 {\an1}- It does. A lot of the guys here 734 00:30:29,127 --> 00:30:31,529 have been on for anywhere from five to eight days, 735 00:30:31,596 --> 00:30:33,965 24 hour consecutive shifts. 736 00:30:34,032 --> 00:30:35,867 - It's not acceptable that firefighters 737 00:30:35,934 --> 00:30:38,970 have to work eight days in a row with hardly any sleep. 738 00:30:39,037 --> 00:30:40,972 Something has to change. 739 00:30:41,039 --> 00:30:43,408 {\an1}- Last year during the pandemic, I was forced hired, 740 00:30:43,474 --> 00:30:46,044 {\an1}which means it's mandatory overtime shifts. 741 00:30:46,110 --> 00:30:47,812 - So you know, you can't tell them no. 742 00:30:47,879 --> 00:30:49,214 - I can't tell them no. 743 00:30:49,280 --> 00:30:51,716 {\an3}- So your family's at home, and no matter what, 744 00:30:51,783 --> 00:30:53,117 {\an3}you have to stay here till you have a relief. 745 00:30:53,184 --> 00:30:54,352 - That's correct. 746 00:30:54,419 --> 00:30:56,087 {\an1}For example, I got forced hired on Thanksgiving. 747 00:30:56,154 --> 00:30:57,822 I got force hired on Christmas. - Really? 748 00:30:57,889 --> 00:30:59,357 {\an1}- I got force hired on Christmas Eve. 749 00:30:59,424 --> 00:31:00,725 - We're missing birthdays. 750 00:31:00,792 --> 00:31:02,760 {\an1}We're missing anniversaries. We're missing big moments. 751 00:31:02,827 --> 00:31:06,297 - Our firefighters have felt the pain of the pandemic 752 00:31:06,364 --> 00:31:07,565 more than anyone. 753 00:31:07,632 --> 00:31:09,367 So I've got to consider that 754 00:31:09,434 --> 00:31:12,403 when allocating the city's COVID relief funds. 755 00:31:12,470 --> 00:31:14,706 {\an3}So what's your situation now. Are you married? 756 00:31:14,772 --> 00:31:16,007 - So I am married. 757 00:31:16,074 --> 00:31:18,409 {\an1}She's in school working to get her doctorate. 758 00:31:18,476 --> 00:31:21,012 {\an1}So you know, a little overtime here and there is great. 759 00:31:21,079 --> 00:31:23,414 {\an1}But for me, I'd rather be home with my family. 760 00:31:23,481 --> 00:31:26,284 - I really hate when we have to take the firefighters 761 00:31:26,351 --> 00:31:28,052 from their families like that. 762 00:31:28,119 --> 00:31:31,055 So I'm hoping we can come up with a solution to stop that. 763 00:31:31,122 --> 00:31:33,091 Quite a day. 764 00:31:33,157 --> 00:31:34,659 {\an1}- It was. 765 00:31:34,726 --> 00:31:37,562 - This experience was a real eye opener for me 766 00:31:37,629 --> 00:31:39,931 of what they went through last year 767 00:31:39,998 --> 00:31:42,800 and, in fact, are going through now. 768 00:31:42,867 --> 00:31:44,202 So I'm hoping that we can get those recruits 769 00:31:44,269 --> 00:31:45,570 in here to help work 770 00:31:45,637 --> 00:31:47,272 so they don't have forced overtime. 771 00:31:53,311 --> 00:31:56,247 Being undercover was really incredible for me. 772 00:31:56,314 --> 00:31:59,584 I've been touched by the stories of our employees. 773 00:31:59,651 --> 00:32:01,819 I thought I knew my city very well, 774 00:32:01,886 --> 00:32:04,255 but this has given me a whole different perspective 775 00:32:04,322 --> 00:32:05,823 of what needs to happen, 776 00:32:05,890 --> 00:32:08,126 and I'm looking forward to working on those issues. 777 00:32:10,895 --> 00:32:13,131 [exciting music] 778 00:32:13,197 --> 00:32:16,668 Today, all of the employees think they are coming to film 779 00:32:16,734 --> 00:32:20,405 the final interviews for the fake documentary program. 780 00:32:20,471 --> 00:32:24,742 - The only camera time we usually get is on the news. 781 00:32:24,809 --> 00:32:27,945 - But actually, I'm going to reveal my true identity... 782 00:32:28,012 --> 00:32:29,947 - Got me out of work today for a few hours. 783 00:32:32,050 --> 00:32:34,852 - They have no idea is "Undercover Boss." 784 00:32:46,397 --> 00:32:47,665 - Remember me? 785 00:32:47,732 --> 00:32:49,300 - Well, you're the mayor. I know that. 786 00:32:49,367 --> 00:32:51,469 - Hi boss. 787 00:32:51,536 --> 00:32:53,171 - Oh, my goodness. 788 00:32:53,237 --> 00:32:57,008 - Don't you remember? - Okay. No, you're not Lavoise. 789 00:32:57,075 --> 00:32:58,343 - I'm not Lavoise. 790 00:32:58,409 --> 00:33:01,479 I'm Acquanetta Warren, Mayor of Fontana, 791 00:33:01,546 --> 00:33:03,781 and you're on "Undercover Boss." 792 00:33:03,848 --> 00:33:06,284 - Oh my gosh. 793 00:33:06,351 --> 00:33:07,819 - Oh man. 794 00:33:07,885 --> 00:33:09,587 - I worked you too hard on that day. 795 00:33:09,654 --> 00:33:11,789 - Yes, you did! 796 00:33:11,856 --> 00:33:12,857 {\an8}announcer: Coming up... 797 00:33:12,924 --> 00:33:15,159 {\an9}- That's the high honor. Thank you. 798 00:33:15,226 --> 00:33:17,462 {\an8}announcer: The mayor delivers life-changing news. 799 00:33:17,528 --> 00:33:19,964 - I can't thank you enough. This is a huge--huge blessing. 800 00:33:30,942 --> 00:33:33,211 - I got to tell you, Randy, 801 00:33:33,277 --> 00:33:35,079 when I look at the great work you're doing 802 00:33:35,146 --> 00:33:37,749 and how you connect with our citizens, 803 00:33:37,815 --> 00:33:40,318 I'm amazed at your great talent. 804 00:33:40,385 --> 00:33:41,886 - I appreciate it so much. 805 00:33:41,953 --> 00:33:44,055 - When we went to talk to Renee, 806 00:33:44,122 --> 00:33:47,425 she talked about not having enough information. 807 00:33:47,492 --> 00:33:52,497 What if we work closely together to try develop 808 00:33:52,563 --> 00:33:55,466 a gift card program for the homeless 809 00:33:55,533 --> 00:33:57,301 where it's not just a gift card, 810 00:33:57,368 --> 00:33:58,836 but it's information? 811 00:33:58,903 --> 00:34:00,938 - That'd be great. I mean, that's a resource 812 00:34:01,005 --> 00:34:03,341 that we can actually use a lot. 813 00:34:03,408 --> 00:34:05,309 That's going to be awesome. 814 00:34:05,376 --> 00:34:09,614 - Randy, we have a long way to go to get large diversity 815 00:34:09,680 --> 00:34:11,015 in our police departments. 816 00:34:11,082 --> 00:34:14,519 That's something we both want to see. 817 00:34:14,585 --> 00:34:18,389 What if we could make you an ambassador, to go out 818 00:34:18,456 --> 00:34:21,692 and talk to young people so that they understand 819 00:34:21,759 --> 00:34:24,128 how important your role is in our community? 820 00:34:24,195 --> 00:34:25,430 - That's the high honor. 821 00:34:25,496 --> 00:34:27,899 I really appreciate being considered for it. 822 00:34:27,965 --> 00:34:28,966 Thank you so much. 823 00:34:29,033 --> 00:34:30,535 - We talked a little bit about 824 00:34:30,601 --> 00:34:32,637 how you're thinking of getting married. 825 00:34:32,703 --> 00:34:33,938 - We're saving up. 826 00:34:34,005 --> 00:34:36,240 - I talked to some of my great supporters 827 00:34:36,307 --> 00:34:39,710 and they are going to get $10,000 828 00:34:39,777 --> 00:34:45,783 and give it to you and your fiancée for your honeymoon. 829 00:34:45,850 --> 00:34:48,252 {\an3}- Thank you, ma'am. Thank you. 830 00:34:48,319 --> 00:34:51,355 - And there's just one more thing--I have children, 831 00:34:51,422 --> 00:34:55,126 and I know it's not easy having kids. 832 00:34:55,193 --> 00:34:58,596 They do cost quite a bit. And if you got nine... 833 00:34:58,663 --> 00:35:03,468 so I'm going to set up a scholarship fund for your kids, 834 00:35:03,534 --> 00:35:06,904 to guide your kids through education. 835 00:35:06,971 --> 00:35:08,072 - [murmurs]. 836 00:35:09,540 --> 00:35:11,442 Thank you. 837 00:35:11,509 --> 00:35:13,411 - Your light shines Randy. You're amazing. 838 00:35:13,478 --> 00:35:15,746 - Thank you so much. - Let's--let's get that hug. 839 00:35:15,813 --> 00:35:17,582 I'm a hugger. I can't help it. 840 00:35:17,648 --> 00:35:19,217 - Thank you, ma'am. - Thank you so much 841 00:35:19,283 --> 00:35:20,918 for everything you do for our community. 842 00:35:20,985 --> 00:35:24,622 - So it turns out that my trainee 843 00:35:24,689 --> 00:35:27,325 was actually the mayor. - Serious? 844 00:35:27,391 --> 00:35:29,861 - She set up a scholarship fund for the kids. 845 00:35:29,927 --> 00:35:33,264 - No way, things like this don't happen to like us. 846 00:35:33,331 --> 00:35:35,600 I can't even like think about it. 847 00:35:35,666 --> 00:35:37,435 - To be on the receiving end where somebody 848 00:35:37,502 --> 00:35:40,004 recognizes me, it was awesome. 849 00:35:40,071 --> 00:35:40,771 All right. - I love you. 850 00:35:40,838 --> 00:35:43,341 - Love you. Bye. 851 00:35:44,375 --> 00:35:46,611 - I got to tell you, Chris, you're amazing. 852 00:35:46,677 --> 00:35:49,814 The challenges that you encountered showed me 853 00:35:49,881 --> 00:35:52,016 just why I'm so proud 854 00:35:52,083 --> 00:35:54,352 of our great staff and our wonderful city. 855 00:35:54,418 --> 00:35:56,220 - Well, thank you. We do our best out there. 856 00:35:56,287 --> 00:35:58,723 - What changes do you think 857 00:35:58,789 --> 00:36:01,559 need to occur within your job right now? 858 00:36:01,626 --> 00:36:04,061 - I talked to you about an emergency type of system, 859 00:36:04,128 --> 00:36:06,030 to be able to respond quicker. 860 00:36:06,097 --> 00:36:08,499 - Well, let me tell you, Chris, it was very clear 861 00:36:08,566 --> 00:36:10,134 that we needed to do something. 862 00:36:10,201 --> 00:36:11,836 And because of you... - Oh, wow. 863 00:36:11,903 --> 00:36:14,605 - We're going to spend over $1/4 million. 864 00:36:14,672 --> 00:36:16,340 We're going to get that system. 865 00:36:16,407 --> 00:36:17,742 - Wow. That's amazing. 866 00:36:17,808 --> 00:36:19,210 That just makes it that much easier. 867 00:36:19,277 --> 00:36:21,045 It's gonna be awesome. 868 00:36:21,112 --> 00:36:23,915 - Chris, the one thing that really touched my heart 869 00:36:23,981 --> 00:36:26,884 was how you talked about your wife's health. 870 00:36:26,951 --> 00:36:28,553 - She has a thing called MGUS. 871 00:36:28,619 --> 00:36:30,922 {\an3}It's not cancerous yet, but we don't want it to be. 872 00:36:30,988 --> 00:36:33,491 {\an3}And so we're going to battle it. I need her. 873 00:36:33,558 --> 00:36:36,327 She can't, you know... 874 00:36:36,394 --> 00:36:38,329 {\an1}- Well, you know, Chris, I spoke to my friends 875 00:36:38,396 --> 00:36:42,366 {\an1}at DW Development, and they are going to provide 876 00:36:42,433 --> 00:36:47,104 {\an1}an all-expenses-paid trip worth $10,000. 877 00:36:47,171 --> 00:36:51,509 {\an3}- Oh, no way. Wow. That's amazing. 878 00:36:51,576 --> 00:36:54,245 Wow. I don't even know how to say thank you. 879 00:36:54,312 --> 00:36:56,347 - You don't have to say thank you. 880 00:36:56,414 --> 00:36:58,883 You just keep doing the great job you're doing. 881 00:36:58,950 --> 00:37:01,452 - Appreciate that. - Well, come on, give me a hug. 882 00:37:01,519 --> 00:37:02,987 - Thank you so much. 883 00:37:03,955 --> 00:37:05,089 I'm just like, "Wow." 884 00:37:05,156 --> 00:37:06,524 Sometimes you don't even have words 885 00:37:06,591 --> 00:37:08,159 to express those feelings. 886 00:37:08,225 --> 00:37:10,127 It just like God blessed me today. 887 00:37:10,194 --> 00:37:12,763 - You know, Ben, I'm so impressed 888 00:37:12,830 --> 00:37:15,132 with your passion for your job. - Thank you. 889 00:37:15,199 --> 00:37:17,568 - But you and your team members, 890 00:37:17,635 --> 00:37:20,671 because of the lack of staff have had to, 891 00:37:20,738 --> 00:37:23,140 in some cases, work eight days straight. 892 00:37:23,207 --> 00:37:24,976 {\an3}- Having that time away from your family 893 00:37:25,042 --> 00:37:26,911 starts to really take a toll. 894 00:37:26,978 --> 00:37:29,614 {\an3}It brings down morale. That's one of the big things. 895 00:37:29,680 --> 00:37:31,882 - Well, you know, I might be able to help with that. 896 00:37:31,949 --> 00:37:35,653 I'm going to host a barbecue for your team at your station, 897 00:37:35,720 --> 00:37:38,389 and we're going to all sit around and bond. How's that? 898 00:37:38,456 --> 00:37:40,024 - Oh, I love that. That's a good idea. 899 00:37:40,091 --> 00:37:43,327 - On top of that, I am going to work very hard 900 00:37:43,394 --> 00:37:45,162 with your fire association 901 00:37:45,229 --> 00:37:48,466 to recruit more people to be firefighters. 902 00:37:48,532 --> 00:37:50,868 And we're going to spend $11 million 903 00:37:50,935 --> 00:37:54,605 for the two fire stations and the new training facility. 904 00:37:54,672 --> 00:37:57,074 - Awesome! Two new stations are going to be beautiful. 905 00:37:57,141 --> 00:37:58,676 {\an3}The guys are gonna want to work there. 906 00:37:58,743 --> 00:38:00,311 And so it's huge for us, 907 00:38:00,378 --> 00:38:03,481 - Ben, I know your wife is working on her doctor's degree. 908 00:38:03,547 --> 00:38:06,751 And I know how that can impact a family. 909 00:38:06,817 --> 00:38:09,754 - For the normal 9:00 to 5:00 job, 910 00:38:09,820 --> 00:38:12,123 they get to come home every night, see their wife. 911 00:38:12,189 --> 00:38:13,257 In this job, it's a little bit different. 912 00:38:13,324 --> 00:38:14,992 - I want you to be happy. 913 00:38:15,059 --> 00:38:18,029 So I spoke to my friends at DW Development, 914 00:38:18,095 --> 00:38:22,099 and they've kindly agreed that they will make a grant to you 915 00:38:22,166 --> 00:38:26,470 and your wife of $10,000. 916 00:38:26,537 --> 00:38:27,505 - Oh my gosh. 917 00:38:30,841 --> 00:38:34,812 I can't thank you enough. This is a huge--huge blessing. 918 00:38:34,879 --> 00:38:40,051 - It's because of you and your dedication to this job. 919 00:38:41,452 --> 00:38:43,821 - Thank you so much. - Thank you. 920 00:38:43,888 --> 00:38:46,624 - I talked a lot about you being in school, 921 00:38:46,691 --> 00:38:49,694 and they're going to give us a grant for $10,000. 922 00:38:49,760 --> 00:38:53,964 - Are you kidding me? - No, I'm serious. 923 00:38:54,031 --> 00:38:55,599 - I'm like shaking right now. 924 00:39:00,771 --> 00:39:03,507 {\an8}- Today, I'm going to the Fontana Nature Center 925 00:39:03,574 --> 00:39:04,909 {\an8}to meet with Candace. 926 00:39:04,975 --> 00:39:07,311 She couldn't meet with me a few weeks ago, 927 00:39:07,378 --> 00:39:09,447 so I decided I would surprise her. 928 00:39:11,515 --> 00:39:14,251 Hello? Do you remember me? 929 00:39:14,318 --> 00:39:16,587 - You look familiar. You do look familiar. 930 00:39:16,654 --> 00:39:18,556 - If I told you I was afraid of snakes... 931 00:39:18,622 --> 00:39:19,890 {\an1}- No way. 932 00:39:19,957 --> 00:39:21,792 - Yeah way. - Lavoise, right? 933 00:39:21,859 --> 00:39:23,394 You look like so different. 934 00:39:23,461 --> 00:39:29,467 - I'm not Lavoise. I'm Mayor Acquanetta Warren, 935 00:39:29,533 --> 00:39:31,936 and you're on "Undercover Boss." 936 00:39:32,002 --> 00:39:34,271 - Oh my gosh, really? - Yes. Really? 937 00:39:34,338 --> 00:39:35,539 {\an1}- I would've never guessed that. 938 00:39:35,606 --> 00:39:37,141 Oh my gosh. That's crazy. 939 00:39:37,208 --> 00:39:40,678 [laughter] 940 00:39:40,745 --> 00:39:44,315 - Well, Candace, I want to thank you for showing me 941 00:39:44,381 --> 00:39:45,883 that this is a hidden gem. 942 00:39:45,950 --> 00:39:47,351 - Yes ,it is. 943 00:39:47,418 --> 00:39:51,088 - But I was really shocked to find out how much work 944 00:39:51,155 --> 00:39:53,257 you personally have to do 945 00:39:53,324 --> 00:39:56,227 before you even really start the shift. 946 00:39:56,293 --> 00:39:57,962 We had to pick up the trash, 947 00:39:58,028 --> 00:40:00,698 and some of those things were very questionable. 948 00:40:00,765 --> 00:40:03,400 So we're going to spend $50,000... 949 00:40:03,467 --> 00:40:04,769 - Wow. 950 00:40:04,835 --> 00:40:07,972 - To bring officers after hours in this park. 951 00:40:08,038 --> 00:40:11,542 And we want park maintenance to go through here 952 00:40:11,609 --> 00:40:15,379 before you show up and get everything ready. 953 00:40:15,446 --> 00:40:18,582 {\an1}- That would actually be amazing. Thank you so much. 954 00:40:18,649 --> 00:40:21,719 - Candace, it really touched me and it really hurt my heart 955 00:40:21,786 --> 00:40:24,088 when you told me about your brother, Ricky. 956 00:40:24,155 --> 00:40:25,756 - It's something that day like seeing 957 00:40:25,823 --> 00:40:28,292 all of the butterflies kind of just made me think about him. 958 00:40:28,359 --> 00:40:30,127 - I talked to some of my good friends 959 00:40:30,194 --> 00:40:32,429 at West Coast Arborists. 960 00:40:32,496 --> 00:40:35,332 They trim all the trees here and take the wood 961 00:40:35,399 --> 00:40:38,502 that's left over and create marvelous benches. 962 00:40:38,569 --> 00:40:41,972 So they did donate a bench. I would like 963 00:40:42,039 --> 00:40:46,010 to put a plaque there with your brother's name on it. 964 00:40:46,076 --> 00:40:47,945 And I want to put the bench 965 00:40:48,012 --> 00:40:50,648 where the butterflies hang out at. 966 00:40:50,714 --> 00:40:52,583 - Well, thank you so much. 967 00:40:52,650 --> 00:40:55,186 {\an1}That's just mind blowing to me. I love the idea. 968 00:40:55,252 --> 00:40:59,790 - Good. You talked about your plans for being a nurse. 969 00:40:59,857 --> 00:41:01,425 - I've always kind of knew 970 00:41:01,492 --> 00:41:02,793 {\an1}that's what I've always wanted to do. 971 00:41:02,860 --> 00:41:04,762 - I thought about that and I went and talked to 972 00:41:04,829 --> 00:41:07,131 my good friends at DW Development. 973 00:41:07,198 --> 00:41:09,700 And so I'm going to give you $10,000 974 00:41:09,767 --> 00:41:14,972 to finish your educational goals towards your dream, 975 00:41:15,039 --> 00:41:18,442 because I think you'll make a wonderful nurse. 976 00:41:18,509 --> 00:41:22,847 - Thank God. Thank you so much. I would've never expected that. 977 00:41:22,913 --> 00:41:25,115 You don't know how happy that makes me. 978 00:41:25,182 --> 00:41:29,053 I have no words. Thank you so much. 979 00:41:33,057 --> 00:41:37,194 [mellow music] 980 00:41:37,261 --> 00:41:39,163 - This has been a real eye-opener. 981 00:41:39,230 --> 00:41:41,498 I think what it taught me more than anything is 982 00:41:41,565 --> 00:41:43,133 that I need to listen 983 00:41:43,200 --> 00:41:45,803 to the people that are right there doing the work. 984 00:41:45,870 --> 00:41:49,907 I want our members of our staff to feel embraced 985 00:41:49,974 --> 00:41:51,742 and appreciated. 986 00:41:51,809 --> 00:41:54,912 I've walked that walk. I've seen how it feels, 987 00:41:54,979 --> 00:41:58,749 and I think we've come a long way as a community, 988 00:41:58,816 --> 00:42:01,552 but we can't go too far if we don't acknowledge 989 00:42:01,619 --> 00:42:03,821 the people that help us get there. 990 00:42:03,888 --> 00:42:06,357 The people that I met on my journey 991 00:42:06,423 --> 00:42:09,426 help me understand what our priorities need to be, 992 00:42:09,493 --> 00:42:11,996 which will create a better Fontana 993 00:42:12,062 --> 00:42:13,030 and a brighter future.