1 00:00:01,895 --> 00:00:04,862 [dramatic music] 2 00:00:04,895 --> 00:00:06,136 ♪ 3 00:00:06,171 --> 00:00:09,343 announcer: "Undercover Boss" is back. 4 00:00:09,378 --> 00:00:10,551 - How y'all doing? 5 00:00:10,586 --> 00:00:12,516 [laughter] 6 00:00:12,551 --> 00:00:14,792 - This is ten times harder than the boardroom. 7 00:00:14,827 --> 00:00:16,481 - Ugh. - This is a disaster. 8 00:00:16,516 --> 00:00:20,585 I would never have found out if I wasn't undercover. 9 00:00:20,620 --> 00:00:22,448 announcer: The most devastating economic crisis 10 00:00:22,481 --> 00:00:27,172 for a generation has been tough on American business 11 00:00:27,205 --> 00:00:30,274 and even tougher on America's workforce... 12 00:00:30,309 --> 00:00:33,274 - My wife and my kids and I were all homeless. 13 00:00:33,310 --> 00:00:34,965 - Well, how many firemen you think you're down? 14 00:00:35,000 --> 00:00:37,862 - 15 just because of the pandemic. 15 00:00:37,896 --> 00:00:39,862 announcer: So there's never been a more important time 16 00:00:39,896 --> 00:00:41,448 to go undercover. 17 00:00:41,481 --> 00:00:42,655 - Coming through. 18 00:00:42,689 --> 00:00:43,655 announcer: This season... 19 00:00:43,689 --> 00:00:45,067 - Wow. 20 00:00:45,103 --> 00:00:46,689 announcer: The toughest challenges... 21 00:00:46,723 --> 00:00:47,792 - I got to get out of here. 22 00:00:47,826 --> 00:00:49,240 I'm about to throw up in my mouth. 23 00:00:49,274 --> 00:00:50,619 announcer: The biggest shocks... 24 00:00:50,655 --> 00:00:53,000 - I need to rethink everything that we're doing. 25 00:00:53,033 --> 00:00:55,412 - We question whether you are fit for this brand. 26 00:00:55,448 --> 00:00:56,412 announcer: And the most dramatic 27 00:00:56,448 --> 00:00:58,103 life-changing rewards... 28 00:00:58,137 --> 00:00:59,274 - Are you serious? 29 00:00:59,310 --> 00:01:01,240 This doesn't happen to people like me. 30 00:01:01,274 --> 00:01:03,551 announcer: In "Undercover Boss" history. 31 00:01:03,585 --> 00:01:07,343 - I need to break cover right now and shut this down. 32 00:01:07,379 --> 00:01:10,861 ♪ 33 00:01:10,896 --> 00:01:12,034 announcer: Tonight... 34 00:01:12,067 --> 00:01:14,102 - I felt like the dogs were gonna eat me. 35 00:01:14,137 --> 00:01:15,896 announcer: The CEO of one of America's 36 00:01:15,930 --> 00:01:18,103 biggest pizza franchise companies... 37 00:01:18,137 --> 00:01:19,655 - Welcome to Round Table. How you doing today? 38 00:01:19,688 --> 00:01:22,724 announcer: Goes undercover. - Time to meet JJ! 39 00:01:22,757 --> 00:01:24,655 announcer: After joining the business 40 00:01:24,688 --> 00:01:25,724 to change its fortunes... 41 00:01:25,757 --> 00:01:28,275 - Most people got laid off. 42 00:01:28,310 --> 00:01:30,481 announcer: He's feeling the heat in the kitchen... 43 00:01:30,516 --> 00:01:32,137 - People are hungry, and food is being made. 44 00:01:32,171 --> 00:01:34,378 announcer: And facing a hot slice of reality. 45 00:01:34,412 --> 00:01:36,067 - You got to toss that one; you messed up. 46 00:01:36,103 --> 00:01:37,240 You weren't fast enough. 47 00:01:37,275 --> 00:01:39,206 - There's so much going on right now. 48 00:01:39,240 --> 00:01:40,861 announcer: He'll learn hard lessons... 49 00:01:40,896 --> 00:01:42,240 - This location is very old. 50 00:01:42,275 --> 00:01:44,171 - Sometimes I feel forgotten by corporate. 51 00:01:44,206 --> 00:01:46,033 - It seems like we don't matter anymore. 52 00:01:46,067 --> 00:01:48,758 announcer: Before making some life-changing decisions. 53 00:01:48,793 --> 00:01:50,758 - That's the greatest thing you could ever do for me, man. 54 00:01:50,793 --> 00:01:51,758 announcer: All this next... 55 00:01:51,793 --> 00:01:53,103 - Oh, my God. 56 00:01:53,137 --> 00:01:55,275 announcer: On "Undercover Boss." 57 00:01:55,310 --> 00:01:58,137 [rock music] 58 00:01:58,171 --> 00:01:59,551 - My name is Paul Damico, 59 00:01:59,585 --> 00:02:03,034 and I'm the president and CEO of Round Table Pizza. 60 00:02:03,067 --> 00:02:06,448 Round Table Pizza is a family pizza restaurant. 61 00:02:06,481 --> 00:02:08,861 We have been serving pizza for 62 years. 62 00:02:08,896 --> 00:02:12,448 And we're known as pizza royalty. 63 00:02:12,481 --> 00:02:14,758 Seven years ago I was on "Undercover Boss" 64 00:02:14,793 --> 00:02:17,723 while I was the president of Moe's Southwest Grill. 65 00:02:17,758 --> 00:02:20,655 - Welcome to Moe's! - Welcome to Moe's! 66 00:02:20,688 --> 00:02:23,620 Being on "Undercover Boss" made me a better boss. 67 00:02:23,655 --> 00:02:26,448 You really get to see the details of your business 68 00:02:26,481 --> 00:02:28,793 that you normally wouldn't see otherwise. 69 00:02:28,826 --> 00:02:30,826 I learned a lot at the restaurants 70 00:02:30,861 --> 00:02:32,206 and have made a lot of changes 71 00:02:32,240 --> 00:02:34,896 to take the company in the right direction. 72 00:02:34,930 --> 00:02:39,103 And now it's time to do it all again with Round Table Pizza. 73 00:02:39,137 --> 00:02:40,655 [upbeat music] 74 00:02:40,688 --> 00:02:43,930 Joining Round Table Pizza was very appealing to me, 75 00:02:43,965 --> 00:02:46,378 because having Italian roots and being half Italian 76 00:02:46,413 --> 00:02:49,655 I've got a passion for quality Italian food. 77 00:02:49,688 --> 00:02:53,137 It spoke to all of my culinary senses. 78 00:02:53,171 --> 00:02:55,550 And this brand has been around for many, many years. 79 00:02:55,586 --> 00:02:58,206 And over three generations have enjoyed it. 80 00:02:58,240 --> 00:03:01,137 Round Table Pizza was first opened in Menlo Park, 81 00:03:01,171 --> 00:03:05,793 California, in 1959 by Bill Larson and his family. 82 00:03:05,826 --> 00:03:07,310 And the Round Table name 83 00:03:07,343 --> 00:03:09,275 is based on the redwood roundtables 84 00:03:09,310 --> 00:03:12,068 that were from the restaurants at the time. 85 00:03:12,103 --> 00:03:14,310 announcer: Over the next six decades, 86 00:03:14,343 --> 00:03:17,068 the company grew to become a West Coast favorite 87 00:03:17,103 --> 00:03:20,793 with 420 restaurants, 8,000 employees, 88 00:03:20,826 --> 00:03:24,655 and an annual revenue of over $400 million. 89 00:03:24,688 --> 00:03:28,550 In 2020 food franchise expert Paul Damico 90 00:03:28,586 --> 00:03:33,171 was brought in to spearhead a new era of expansion. 91 00:03:33,206 --> 00:03:34,826 - The plan for Round Table Pizza 92 00:03:34,861 --> 00:03:36,240 is really to step up our growth. 93 00:03:36,275 --> 00:03:37,586 Good morning, everybody. 94 00:03:37,620 --> 00:03:39,275 We have so much work to do with the brand 95 00:03:39,310 --> 00:03:41,930 so we can begin to grow out of the West Coast 96 00:03:41,965 --> 00:03:43,896 and towards the East Coast. 97 00:03:43,930 --> 00:03:46,067 We also need to attract the younger generation, 98 00:03:46,103 --> 00:03:47,793 because if you don't, the brand can 99 00:03:47,826 --> 00:03:49,378 become irrelevant. 100 00:03:49,413 --> 00:03:52,343 That's something that I worry about every day. 101 00:03:52,378 --> 00:03:55,103 So we're looking at all aspects of the restaurant. 102 00:03:55,137 --> 00:03:57,378 We're looking at the food. We're looking at the design 103 00:03:57,413 --> 00:03:59,000 to attract that younger generation. 104 00:03:59,033 --> 00:04:01,620 All those things are underway right now. 105 00:04:01,655 --> 00:04:03,205 There's hundreds of thousands of dollars 106 00:04:03,241 --> 00:04:06,310 going into these plans, and they look great on paper, 107 00:04:06,343 --> 00:04:09,826 but I've yet to see any of it with my own eyes. 108 00:04:09,861 --> 00:04:12,103 When I first joined the company as CEO, 109 00:04:12,137 --> 00:04:15,275 I didn't have a chance to visit the stores due to the pandemic. 110 00:04:15,310 --> 00:04:16,447 And now it's time. 111 00:04:16,481 --> 00:04:19,240 [upbeat music] 112 00:04:19,274 --> 00:04:21,033 I think a part of my backstory is that I'm gonna be 113 00:04:21,067 --> 00:04:23,723 a bit of a hipster wine bar owner. 114 00:04:23,757 --> 00:04:25,033 - Hipster? 115 00:04:25,067 --> 00:04:28,033 - Um, do I not look like a hipster? 116 00:04:28,067 --> 00:04:29,550 - I don't know if that's gonna come across. 117 00:04:29,586 --> 00:04:31,793 - Right now, that's not really the vibe that I'm getting. 118 00:04:31,826 --> 00:04:34,067 [laughter] 119 00:04:34,103 --> 00:04:35,896 - Hello. - Hi, there. 120 00:04:35,930 --> 00:04:37,172 Are you ready for your disguise? 121 00:04:37,206 --> 00:04:38,620 - I am. - Fantastic. 122 00:04:38,654 --> 00:04:41,379 - Without really getting to know the brand, 123 00:04:41,413 --> 00:04:44,000 it's very difficult to grow new markets. 124 00:04:44,033 --> 00:04:45,447 I need to get out there 125 00:04:45,481 --> 00:04:48,310 and really see what's happening at ground zero. 126 00:04:48,343 --> 00:04:51,033 I'm going undercover, because it's critically important 127 00:04:51,067 --> 00:04:52,654 for me to really get to know 128 00:04:52,689 --> 00:04:54,965 Round Table Pizza at the restaurant level. 129 00:04:55,000 --> 00:04:57,965 [dramatic music] 130 00:04:58,000 --> 00:05:04,000 ♪ 131 00:05:04,033 --> 00:05:05,550 It's time to meet JJ! 132 00:05:05,586 --> 00:05:07,033 [laughter] 133 00:05:07,067 --> 00:05:08,310 - Oh! 134 00:05:08,343 --> 00:05:09,964 - I don't think anybody's gonna recognize you. 135 00:05:10,000 --> 00:05:11,137 - Like, I could pull this off, right? 136 00:05:11,172 --> 00:05:12,757 - 100%. - Totally. 137 00:05:12,793 --> 00:05:14,274 - Yeah. - My name is Joey Johnson. 138 00:05:14,310 --> 00:05:17,723 My friends call me JJ. [laughs] 139 00:05:17,757 --> 00:05:19,930 The employees will be told they're on a documentary 140 00:05:19,964 --> 00:05:22,033 about starting over in a new career. 141 00:05:22,067 --> 00:05:24,896 And they have no idea it's "Undercover Boss." 142 00:05:24,930 --> 00:05:27,172 Goodbye. - Bye-bye. Have fun. 143 00:05:27,206 --> 00:05:29,862 - I'm on a mission to find out what changes need to be made 144 00:05:29,896 --> 00:05:31,689 to secure the future of the company. 145 00:05:31,723 --> 00:05:34,481 I'm very excited to really hit it head on. 146 00:05:34,516 --> 00:05:37,379 ♪ 147 00:05:37,413 --> 00:05:40,516 [twangy guitar music] 148 00:05:40,550 --> 00:05:42,930 During COVID, deliveries became critical, 149 00:05:42,965 --> 00:05:46,586 accounting for over 90% of our sales. 150 00:05:46,620 --> 00:05:49,137 If we want to get the younger customer to Round Table Pizza 151 00:05:49,172 --> 00:05:51,033 we've got to get delivery right, 152 00:05:51,067 --> 00:05:52,137 because that's how the millennials 153 00:05:52,172 --> 00:05:54,240 are ordering our product. 154 00:05:54,274 --> 00:05:56,103 Today I'm in Elk Grove, California, 155 00:05:56,137 --> 00:05:58,413 working with general manager Steve 156 00:05:58,447 --> 00:06:00,274 at a restaurant that's 21 years old 157 00:06:00,310 --> 00:06:04,447 but still in the top 10% for sales thanks to deliveries. 158 00:06:06,067 --> 00:06:09,033 [quirky music] 159 00:06:09,067 --> 00:06:10,620 ♪ 160 00:06:10,654 --> 00:06:11,793 Hi. I'm looking for Steve. - That's me. 161 00:06:11,826 --> 00:06:13,274 - I'm JJ. - JJ. Nice to meet you. 162 00:06:13,310 --> 00:06:14,481 - Nice to meet you. 163 00:06:14,516 --> 00:06:15,586 - You're gonna be working with me today? 164 00:06:15,620 --> 00:06:17,000 - Yeah, I'm looking forward to it. 165 00:06:17,033 --> 00:06:18,033 - First thing we need to do is get you into uniform 166 00:06:18,067 --> 00:06:19,033 and then meet me in the kitchen. 167 00:06:19,067 --> 00:06:20,033 - All right, I'll do that. 168 00:06:20,067 --> 00:06:22,103 [rock music] 169 00:06:22,137 --> 00:06:23,896 - All right, JJ, so first we're gonna be doing 170 00:06:23,930 --> 00:06:25,067 our cut and wrap station. 171 00:06:25,103 --> 00:06:26,862 It is where all of the pizzas come out, 172 00:06:26,896 --> 00:06:28,654 and we get them prepared for the deliveries. 173 00:06:28,689 --> 00:06:31,930 - My first job today is gonna be the cut and wrap station. 174 00:06:31,964 --> 00:06:33,379 And I feel a little anxious, 175 00:06:33,413 --> 00:06:35,413 'cause it's the busiest position in the restaurant. 176 00:06:35,447 --> 00:06:37,343 - So we use our spatula. 177 00:06:37,379 --> 00:06:39,757 Basically, you're gonna put a plus sign on it 178 00:06:39,793 --> 00:06:41,310 and then an X. 179 00:06:41,343 --> 00:06:43,550 Into the box, and that one's done. 180 00:06:43,586 --> 00:06:48,103 All right, on to the next one. It's already coming out. 181 00:06:48,137 --> 00:06:51,206 Go ahead and cut it into 12 slices. 182 00:06:51,240 --> 00:06:52,793 All right, so you're starting to get backed up. 183 00:06:52,826 --> 00:06:54,826 You've got to get a little bit faster. 184 00:06:54,862 --> 00:06:56,586 On cut and wrap, speed is everything. 185 00:06:56,620 --> 00:06:58,033 All right, so you're not moving fast enough; 186 00:06:58,067 --> 00:06:59,310 you got to get onto the next one. 187 00:06:59,343 --> 00:07:00,516 The pizzas are coming out of the oven, 188 00:07:00,550 --> 00:07:02,379 so you have to be fast enough 189 00:07:02,413 --> 00:07:04,550 to get it before it hits next pizza. 190 00:07:04,586 --> 00:07:08,516 All right, now you got multiple things coming out right now. 191 00:07:08,550 --> 00:07:10,000 This is all about speed. 192 00:07:10,033 --> 00:07:11,550 So it comes out really fast; you got to keep up with it. 193 00:07:11,586 --> 00:07:14,550 Whoa! Get rid of your tray. You're gonna crash. 194 00:07:14,586 --> 00:07:16,896 ♪ 195 00:07:16,930 --> 00:07:18,896 All right, leave it, leave it, leave it. 196 00:07:18,930 --> 00:07:20,620 - Working on the cut and wrap station 197 00:07:20,654 --> 00:07:22,586 was about as hectic as you can imagine. 198 00:07:22,620 --> 00:07:23,723 - Order number 62. Keep going. 199 00:07:23,757 --> 00:07:25,586 There's no time to stop, though. 200 00:07:25,620 --> 00:07:27,550 - Steve kept yelling, "Speed, speed, speed!" 201 00:07:27,586 --> 00:07:31,240 And while that is happening, these pizzas are backing up. 202 00:07:31,274 --> 00:07:33,793 [tense music] 203 00:07:33,826 --> 00:07:35,965 When the pizzas collide, the toppings stick together 204 00:07:36,000 --> 00:07:37,586 and get pulled off. 205 00:07:37,620 --> 00:07:39,826 The ones that are stuck start to burn. 206 00:07:39,862 --> 00:07:42,274 - You had your first crash. I need a remake. 207 00:07:42,310 --> 00:07:44,379 - There were pizzas that got totally destroyed. 208 00:07:44,413 --> 00:07:45,516 Toss this one? - Yep. 209 00:07:45,550 --> 00:07:47,000 You got to toss that one; you messed up. 210 00:07:47,033 --> 00:07:48,447 You weren't fast enough. 211 00:07:51,103 --> 00:07:52,310 Now look what happened. 212 00:07:52,343 --> 00:07:53,723 Look what happened. You got to get faster. 213 00:07:53,757 --> 00:07:56,620 When you mess up a pizza once, that's one thing. 214 00:07:56,654 --> 00:07:58,793 All right, toss them in trash. It's garbage. 215 00:07:58,826 --> 00:08:01,137 When you mess up twice or three times, 216 00:08:01,172 --> 00:08:03,274 that's just basically unacceptable. 217 00:08:03,310 --> 00:08:05,550 ♪ 218 00:08:05,586 --> 00:08:07,620 announcer: Coming up... [dog barking] 219 00:08:07,654 --> 00:08:09,343 The boss' day goes from bad... 220 00:08:09,379 --> 00:08:11,274 - Hello--Oh. 221 00:08:11,310 --> 00:08:12,413 announcer: To worse. 222 00:08:12,447 --> 00:08:13,964 - You got a tip, right? - Got a tip. 223 00:08:14,000 --> 00:08:15,379 - You didn't do anything for the tip. That's the problem. 224 00:08:15,413 --> 00:08:16,757 - Wow. 225 00:08:16,793 --> 00:08:18,379 I really failed at this job. 226 00:08:28,310 --> 00:08:30,000 [dramatic music] 227 00:08:30,033 --> 00:08:31,862 - It's my first day undercover working with Steve 228 00:08:31,896 --> 00:08:34,724 in the hectic takeout side of our business. 229 00:08:34,758 --> 00:08:36,136 - All right, so you're not moving fast enough; 230 00:08:36,172 --> 00:08:37,309 you got to get onto the next one. 231 00:08:37,344 --> 00:08:38,551 - The cut and wrap station 232 00:08:38,586 --> 00:08:40,309 is not just about cutting and wrapping. 233 00:08:40,344 --> 00:08:42,793 It is the last point of quality control. 234 00:08:42,826 --> 00:08:44,413 And I screwed it up pretty bad today. 235 00:08:44,447 --> 00:08:46,481 - Toss them into the trash. It's garbage. 236 00:08:46,517 --> 00:08:49,413 - So I'm hoping things get easier from here. 237 00:08:49,447 --> 00:08:51,895 - All right, JJ. The next job we have up for you today is, 238 00:08:51,931 --> 00:08:52,965 we're gonna be doing deliveries. 239 00:08:53,000 --> 00:08:54,000 - Okay. - Let's grab our stuff. 240 00:08:54,033 --> 00:08:55,240 Let's go. - All right. Let's go. 241 00:08:55,274 --> 00:08:56,688 [upbeat music] 242 00:08:56,724 --> 00:08:57,826 - All right. 243 00:08:57,861 --> 00:09:00,274 ♪ 244 00:09:00,309 --> 00:09:02,274 So how long you been with Round Table? 245 00:09:02,309 --> 00:09:04,551 - This would make 16 years this year. 246 00:09:04,586 --> 00:09:05,793 - Wow. 247 00:09:05,826 --> 00:09:07,136 - So enough about me. What about you, JJ? 248 00:09:07,172 --> 00:09:10,688 - I have--I had a wine bar in Manhattan. 249 00:09:10,724 --> 00:09:13,172 And when COVID hit, I closed it. 250 00:09:13,206 --> 00:09:14,172 - Oh, man. - So it was-- 251 00:09:14,206 --> 00:09:15,586 it was really tough. 252 00:09:15,620 --> 00:09:19,274 And that's why I'm here really to learn about pizza, 253 00:09:19,309 --> 00:09:22,206 and is that my next thing? 254 00:09:22,240 --> 00:09:24,481 I was worried at first about being undercover. 255 00:09:24,517 --> 00:09:27,067 I really don't think he knows who I am. 256 00:09:27,102 --> 00:09:29,379 So tell me what it's like working here at Round Table. 257 00:09:29,413 --> 00:09:32,654 - When we first started, it was more of a family company. 258 00:09:32,688 --> 00:09:34,517 They wanted a lot of input from the stores. 259 00:09:34,551 --> 00:09:35,931 - Right. 260 00:09:35,965 --> 00:09:37,551 - Now it seems like everything is just so corporate, 261 00:09:37,586 --> 00:09:39,136 they kind of got away from that. 262 00:09:39,172 --> 00:09:40,379 - That's interesting. 263 00:09:40,413 --> 00:09:42,413 - We actually had a corporate conference call 264 00:09:42,447 --> 00:09:44,172 where nobody was allowed to talk. 265 00:09:44,206 --> 00:09:45,551 And we're the ones on the ground level. 266 00:09:45,586 --> 00:09:47,067 - Sure. 267 00:09:47,102 --> 00:09:48,688 - We're seeing the customers' reactions to our products, 268 00:09:48,724 --> 00:09:52,481 but it seems like we don't matter anymore. 269 00:09:52,517 --> 00:09:54,517 - It really bothered me that Steve felt that he didn't have 270 00:09:54,551 --> 00:09:57,724 a voice or a way to share his ideas. 271 00:09:57,758 --> 00:09:59,309 I really care what Steve thinks. 272 00:09:59,344 --> 00:10:02,586 I really care what all of our general managers think. 273 00:10:02,620 --> 00:10:03,895 - All right, so tips for delivering, 274 00:10:03,931 --> 00:10:05,413 you want to be friendly. 275 00:10:05,447 --> 00:10:06,654 Get them in a good mood, 276 00:10:06,688 --> 00:10:09,274 because you're working for your tip. 277 00:10:09,309 --> 00:10:11,586 You want to connect with the customer in some way. 278 00:10:11,620 --> 00:10:15,826 ♪ 279 00:10:15,861 --> 00:10:16,965 - Hi. - Hello! 280 00:10:17,000 --> 00:10:18,309 - Hi! - I have your pizza. 281 00:10:18,344 --> 00:10:20,517 - Yes. Hi. Thank you. 282 00:10:20,551 --> 00:10:23,274 [quirky music] 283 00:10:23,309 --> 00:10:25,447 - JJ seemed a little tense. - Sign that. 284 00:10:25,481 --> 00:10:26,620 - You have to be more engaging 285 00:10:26,654 --> 00:10:28,067 when you're dealing with customers. 286 00:10:28,102 --> 00:10:29,067 - There's your tip. 287 00:10:29,102 --> 00:10:32,240 ♪ 288 00:10:32,274 --> 00:10:34,240 - You got a tip, right? - I got a tip. 289 00:10:34,274 --> 00:10:35,481 - You didn't do anything for the tip. 290 00:10:35,517 --> 00:10:37,654 That's the problem. - Wow. 291 00:10:37,688 --> 00:10:39,861 - You didn't really engage her in a conversation. 292 00:10:39,895 --> 00:10:40,931 Kind of got lucky on that one. 293 00:10:40,965 --> 00:10:42,136 But all we can do is get better. 294 00:10:42,172 --> 00:10:43,379 - It really bothered me that Steve said 295 00:10:43,413 --> 00:10:44,793 I didn't earn my tip. 296 00:10:44,826 --> 00:10:46,551 But the truth is, I didn't do what he told me to do. 297 00:10:46,586 --> 00:10:48,931 - This one's actually gonna be all you. 298 00:10:48,965 --> 00:10:50,620 I'm gonna stay in the car, and you'll handle this one. 299 00:10:50,654 --> 00:10:53,033 - Ah, okay, see how this goes. 300 00:10:53,067 --> 00:10:56,481 ♪ 301 00:10:56,517 --> 00:10:58,033 [dogs barking] 302 00:10:58,067 --> 00:10:59,344 [doorbell rings] 303 00:10:59,379 --> 00:11:00,895 When you approach someone's front door, 304 00:11:00,931 --> 00:11:02,344 there's a lot you're thinking about, 305 00:11:02,379 --> 00:11:04,413 greeting the customer, barking dogs. 306 00:11:04,447 --> 00:11:05,793 Hello. - Hi! 307 00:11:05,826 --> 00:11:08,551 - Oh, what a beautiful dog. 308 00:11:08,586 --> 00:11:11,344 Once the door opens, dogs are charging out at you. 309 00:11:11,379 --> 00:11:13,758 There's a lot happening on that front stoop. 310 00:11:13,793 --> 00:11:16,136 - I thought I ordered one of the 5-ounce ranches. 311 00:11:16,172 --> 00:11:19,274 - Oh. Let me see. 312 00:11:19,309 --> 00:11:21,413 They gave you two 2-ounce ranches. 313 00:11:21,447 --> 00:11:22,826 - Oh, okay. - Should I come back? 314 00:11:22,861 --> 00:11:24,102 Would you like me to come back? - No, it's fine. 315 00:11:24,136 --> 00:11:25,481 I think I have some leftover. - Are you sure? 316 00:11:25,517 --> 00:11:27,551 I thought delivery was going to be a piece of cake. 317 00:11:27,586 --> 00:11:29,826 But I really failed at this job. 318 00:11:29,861 --> 00:11:31,067 - How did it go? 319 00:11:31,102 --> 00:11:33,586 - I felt like the dogs were gonna eat me. 320 00:11:33,620 --> 00:11:36,826 And I got no tip. But I tried. 321 00:11:36,861 --> 00:11:39,826 [light music] 322 00:11:39,861 --> 00:11:43,826 ♪ 323 00:11:43,861 --> 00:11:45,206 So how did I do today? 324 00:11:45,240 --> 00:11:46,861 - Well, so far, okay. 325 00:11:46,895 --> 00:11:48,274 Not the greatest. There's a lot of room 326 00:11:48,309 --> 00:11:49,654 for improvement. You'll be fine. 327 00:11:49,688 --> 00:11:51,033 You just gotta--you gotta work on little things. 328 00:11:51,067 --> 00:11:53,067 - Okay. So tell me a little about you. 329 00:11:53,102 --> 00:11:55,102 - You know, I grew up not far from here. 330 00:11:55,136 --> 00:11:56,240 Not in the best neighborhood. 331 00:11:56,274 --> 00:11:58,033 I started getting into a lot of trouble. 332 00:11:58,067 --> 00:12:00,688 I actually ended up doing meth when I was 16. 333 00:12:00,724 --> 00:12:02,861 My mom kicked me out of the house, 334 00:12:02,895 --> 00:12:05,895 said, "You can't come back." And so one night, 335 00:12:05,931 --> 00:12:09,136 I broke into a garage that was being renovated, 336 00:12:09,172 --> 00:12:12,447 and I found a-- I found a piece of carpet. 337 00:12:12,481 --> 00:12:14,309 I put one piece of carpet on the ground. 338 00:12:14,344 --> 00:12:15,861 And I put the other piece of carpet around me. 339 00:12:15,895 --> 00:12:17,965 That was my blanket for the night. 340 00:12:18,000 --> 00:12:19,206 And at that point, I just said, you know, 341 00:12:19,240 --> 00:12:20,758 "Something's got to change," you know. 342 00:12:20,793 --> 00:12:23,000 There was a Round Table Pizza that was opening. 343 00:12:23,033 --> 00:12:24,895 General manager said, "All I got left right now 344 00:12:24,931 --> 00:12:26,309 is a dough roller. It's basically 345 00:12:26,344 --> 00:12:28,206 the hardest position we have. But that's what I got." 346 00:12:28,240 --> 00:12:29,826 And I said, "You know what? I'll take anything." 347 00:12:29,861 --> 00:12:31,517 If I didn't get this job at Round Table, 348 00:12:31,551 --> 00:12:34,240 I--I would be dead right now. 349 00:12:34,274 --> 00:12:37,344 Um, you know, Round Table really did--it saved my life. 350 00:12:37,379 --> 00:12:39,172 - It's amazing. - Yeah. 351 00:12:39,206 --> 00:12:41,793 - You should be so proud of yourself. 352 00:12:41,826 --> 00:12:44,965 It's amazing to hear anybody credit Round Table 353 00:12:45,000 --> 00:12:49,033 with turning their life around. It's a fascinating feeling. 354 00:12:49,067 --> 00:12:50,517 - I've done great things since then. 355 00:12:50,551 --> 00:12:52,793 I have a six-year-old, and I have a six-month-old. 356 00:12:52,826 --> 00:12:54,240 - Oh, wow. 357 00:12:54,274 --> 00:12:56,826 - As long as I give my son the opportunity to surpass me, 358 00:12:56,861 --> 00:12:59,033 I'll feel like I've accomplished my-- 359 00:12:59,067 --> 00:13:01,758 my duty as a father. 360 00:13:01,793 --> 00:13:03,895 - To hear Steve talk about his family, 361 00:13:03,931 --> 00:13:06,033 and he's so determined to ensure that those children 362 00:13:06,067 --> 00:13:07,895 have better chances than he did 363 00:13:07,931 --> 00:13:12,620 makes me emotional, 364 00:13:12,654 --> 00:13:15,067 because I have a strong family too. 365 00:13:15,102 --> 00:13:16,586 Thanks for sharing that story. 366 00:13:16,620 --> 00:13:18,586 - No problem, man. You know, you can't change your past. 367 00:13:18,620 --> 00:13:20,344 You can only change your future. 368 00:13:20,379 --> 00:13:22,481 - After spending time with Steve today, 369 00:13:22,517 --> 00:13:25,172 I'm so proud of the employees that work in this restaurant. 370 00:13:25,206 --> 00:13:26,724 But we can do a better job 371 00:13:26,758 --> 00:13:30,033 communicating with the store-level general managers. 372 00:13:30,067 --> 00:13:31,793 ♪ 373 00:13:31,826 --> 00:13:34,793 [rock music] 374 00:13:34,826 --> 00:13:41,000 ♪ 375 00:13:41,033 --> 00:13:42,654 Today I'm in Spokane, Washington, 376 00:13:42,688 --> 00:13:44,344 and I'm going to work with Patrick. 377 00:13:44,379 --> 00:13:46,517 He's a manager in one of the oldest restaurants 378 00:13:46,551 --> 00:13:48,274 in the area. 379 00:13:48,309 --> 00:13:52,861 This location has been operating for over 30 years. 380 00:13:52,895 --> 00:13:54,067 And in recent years 381 00:13:54,102 --> 00:13:56,688 the sales have really been soft. 382 00:13:56,724 --> 00:13:59,000 When we have a low-volume restaurant like this one, 383 00:13:59,033 --> 00:14:00,586 it's critical to understand why 384 00:14:00,620 --> 00:14:03,172 so we can secure the future of this location. 385 00:14:03,206 --> 00:14:06,172 [quirky music] 386 00:14:06,206 --> 00:14:08,102 ♪ 387 00:14:08,136 --> 00:14:09,895 - Hey, I'm looking for Patrick. - That's me. 388 00:14:09,931 --> 00:14:11,240 - Hey, Patrick. How are you? I'm JJ. 389 00:14:11,274 --> 00:14:12,586 - Nice to meet you. - Good to meet you. 390 00:14:12,620 --> 00:14:13,965 - Are you excited for today? 391 00:14:14,000 --> 00:14:15,654 - I can't wait to find out what this is all about. 392 00:14:15,688 --> 00:14:17,206 - All right. Here, there's a shirt and a mask. 393 00:14:17,240 --> 00:14:18,620 - Okay. 394 00:14:18,654 --> 00:14:19,931 - And I'll meet you right through that door over there. 395 00:14:19,965 --> 00:14:21,586 - Sounds great. Thanks. - JJ seemed cool. 396 00:14:21,620 --> 00:14:24,344 He first came in, I wasn't expecting the hair. 397 00:14:24,379 --> 00:14:25,965 You know. It's cool, though. 398 00:14:26,000 --> 00:14:28,965 [upbeat music] 399 00:14:29,000 --> 00:14:30,481 ♪ 400 00:14:30,517 --> 00:14:32,724 Our first thing for the day, we got to make the dough. 401 00:14:32,758 --> 00:14:34,000 - Okay. 402 00:14:34,033 --> 00:14:35,309 - Then we're gonna turn it into pizza skins. 403 00:14:35,344 --> 00:14:36,586 - Great. 404 00:14:36,620 --> 00:14:38,551 - All right, this is the base of the dough. 405 00:14:38,586 --> 00:14:41,136 We got to mix this in the water in our mixer. 406 00:14:41,172 --> 00:14:45,172 And it's ready to go. So we're gonna come bring that 407 00:14:45,206 --> 00:14:48,033 right over here and dump it right in there. 408 00:14:48,067 --> 00:14:49,517 - Dough is what makes or breaks a pizza, 409 00:14:49,551 --> 00:14:52,172 so I'm very intrigued on how it is done here. 410 00:14:52,206 --> 00:14:53,895 - Go ahead and hit the start button. 411 00:14:53,931 --> 00:14:55,447 This is a dough hook. 412 00:14:55,481 --> 00:14:59,102 - Yep. - Oh. Uh-oh. 413 00:14:59,136 --> 00:15:00,724 While we were mixing the dough, 414 00:15:00,758 --> 00:15:02,447 the bowl actually fell out of the mixer. 415 00:15:02,481 --> 00:15:04,136 - We're gonna have to reset it. 416 00:15:04,172 --> 00:15:06,136 It's a very old machine. 417 00:15:06,172 --> 00:15:07,620 It's missing parts. 418 00:15:07,654 --> 00:15:10,067 [machine whirring] 419 00:15:10,102 --> 00:15:12,136 - With the loud noises coming out of that machine, 420 00:15:12,172 --> 00:15:15,551 there were clearly some maintenance issues going on. 421 00:15:15,586 --> 00:15:17,793 - So I'm gonna explain the dough roller to you. 422 00:15:17,826 --> 00:15:18,861 - Great. 423 00:15:18,895 --> 00:15:20,758 - All right, so once it's going, 424 00:15:20,793 --> 00:15:24,206 we're just gonna pull it out. 425 00:15:24,240 --> 00:15:27,895 So you do want to support the dough. 426 00:15:27,931 --> 00:15:31,861 All right, so fold this piece over. 427 00:15:31,895 --> 00:15:34,481 And you're gonna snake it and then go ahead 428 00:15:34,517 --> 00:15:38,517 and throw it up top. 429 00:15:40,895 --> 00:15:42,102 Uh-oh. Turn it off. 430 00:15:42,136 --> 00:15:44,172 Don't reach in there when it's on, please. 431 00:15:44,206 --> 00:15:46,861 - That was not good. While I am trying 432 00:15:46,895 --> 00:15:48,895 to sheet the dough, the machine gets stuck. 433 00:15:48,931 --> 00:15:50,240 - Happens all the time. 434 00:15:50,274 --> 00:15:51,861 - It was obvious that the lack of modernization 435 00:15:51,895 --> 00:15:55,240 creates extra work for the staff. 436 00:15:55,274 --> 00:15:56,826 - That's what a new machine does not do. 437 00:15:56,861 --> 00:15:57,861 - Yeah? 438 00:15:57,895 --> 00:15:59,344 I'm shocked. 439 00:15:59,379 --> 00:16:03,586 Things are worse than they seem. 440 00:16:03,620 --> 00:16:05,172 - If you go to the other locations, 441 00:16:05,206 --> 00:16:06,861 they have very nice machines. 442 00:16:06,895 --> 00:16:08,895 You know, this location is very old. 443 00:16:08,931 --> 00:16:11,136 The dining room is dark. - Yeah? 444 00:16:11,172 --> 00:16:13,654 - It looks like a cave. There's no windows. 445 00:16:13,688 --> 00:16:14,793 - The younger customers, 446 00:16:14,826 --> 00:16:16,172 are they coming into the restaurant? 447 00:16:16,206 --> 00:16:19,172 - Not as much. It is an outdated restaurant. 448 00:16:19,206 --> 00:16:22,861 It looks like a museum to Round Table. 449 00:16:22,895 --> 00:16:24,517 - The restaurant's a bit old and tired. 450 00:16:24,551 --> 00:16:27,172 And it's certainly not the image of the new design 451 00:16:27,206 --> 00:16:28,586 of Round Table Pizza. 452 00:16:28,620 --> 00:16:32,517 It needs to be updated to attract the younger customer. 453 00:16:36,033 --> 00:16:38,826 - All right, so our next job is learning the takeout room. 454 00:16:38,861 --> 00:16:40,379 Are you ready to get some customers in here? 455 00:16:40,413 --> 00:16:41,379 - I think so. I think I'm ready. 456 00:16:41,413 --> 00:16:42,793 - Hello. - Hello. 457 00:16:42,826 --> 00:16:45,413 - Can I get a medium pepperoni and jalapeño, please? 458 00:16:45,447 --> 00:16:47,344 - Uh. - Pepperoni meat. 459 00:16:47,379 --> 00:16:48,481 - Pepperoni. - Yeah. 460 00:16:48,517 --> 00:16:50,379 [phone rings] 461 00:16:50,413 --> 00:16:52,861 - You can answer it, put them on hold real quick. 462 00:16:52,895 --> 00:16:54,136 - Round Table Pizza. 463 00:16:54,172 --> 00:16:55,136 Can I put you on hold for one second, please? 464 00:16:55,172 --> 00:16:57,724 - Takeout order is ready. 465 00:16:57,758 --> 00:17:01,102 - Thank you. - And what else? 466 00:17:01,136 --> 00:17:03,447 - Jalapeño, please. 467 00:17:03,481 --> 00:17:04,862 - Jalapeño. - All right. 468 00:17:04,895 --> 00:17:07,344 You got to pick it up, 'cause things are piling up. 469 00:17:07,378 --> 00:17:09,344 We like to go a little bit quicker normally, 470 00:17:09,378 --> 00:17:11,309 and JJ wasn't used to the pace. 471 00:17:11,344 --> 00:17:14,205 - Credit card. 472 00:17:14,240 --> 00:17:16,654 - We had a line growing out the door. 473 00:17:16,689 --> 00:17:18,103 - Thank you for holding. How can I help you? 474 00:17:18,136 --> 00:17:19,619 - Uh, can I just order a pepperoni pie? 475 00:17:19,654 --> 00:17:21,517 - Hold for one second, please. 476 00:17:21,550 --> 00:17:24,000 Working in the takeout area is very, very hectic. 477 00:17:24,034 --> 00:17:25,895 Round Table Pizza. How can I help you? 478 00:17:25,931 --> 00:17:27,758 There's just so much to take in at one time. 479 00:17:27,792 --> 00:17:29,172 - We do just have to make sure 480 00:17:29,205 --> 00:17:31,413 we introduce ourselves on the phone. 481 00:17:31,448 --> 00:17:32,723 [phone ringing] 482 00:17:32,758 --> 00:17:35,654 - Round Table Pizza. JJ speaking. 483 00:17:35,689 --> 00:17:39,309 Thank you for calling Round Table Pizza. This is JJ. 484 00:17:39,344 --> 00:17:42,862 Round Table Pizza. JJ speaking. 485 00:17:42,895 --> 00:17:46,136 Round Table Pizza. This is Paul speaking. 486 00:17:46,172 --> 00:17:48,586 I pick up the phone, and I say my real name 487 00:17:48,619 --> 00:17:49,895 right in front of Patrick. 488 00:17:49,931 --> 00:17:51,689 Can I put you on hold for one second, please? 489 00:17:51,723 --> 00:17:53,758 I'm terrified that I'm gonna blow my cover. 490 00:17:53,792 --> 00:17:55,586 Thank you. Thank you. 491 00:18:02,654 --> 00:18:05,619 [dramatic music] 492 00:18:05,654 --> 00:18:08,172 ♪ 493 00:18:08,205 --> 00:18:09,862 - Round Table Pizza. How can I help you? 494 00:18:09,895 --> 00:18:11,240 I'm in Spokane, Washington, 495 00:18:11,275 --> 00:18:13,413 working with restaurant manager Patrick. 496 00:18:13,448 --> 00:18:15,517 - All right. - He thinks my name is JJ, 497 00:18:15,550 --> 00:18:17,240 but I may have just blown my cover. 498 00:18:17,275 --> 00:18:20,378 This is Paul speaking. How can I help you? 499 00:18:20,413 --> 00:18:22,792 I pick up the phone, and I say my real name 500 00:18:22,826 --> 00:18:24,067 right in front of Patrick. 501 00:18:24,103 --> 00:18:25,586 Can I put you on hold for one second, please? 502 00:18:25,619 --> 00:18:27,792 - All right, guys, pick up for Scott. 503 00:18:27,826 --> 00:18:30,309 - So you want to find Scott on here real quick. 504 00:18:30,344 --> 00:18:32,550 - With the takeout area being so hectic, 505 00:18:32,586 --> 00:18:34,034 I don't think Patrick noticed. 506 00:18:34,067 --> 00:18:35,205 - Thank you very much. - All right. All right. 507 00:18:35,240 --> 00:18:36,758 - Thank you. 508 00:18:36,792 --> 00:18:38,550 [upbeat funky music] 509 00:18:38,586 --> 00:18:39,931 - All right, our next task, 510 00:18:39,964 --> 00:18:41,826 we're gonna clean up after lunch. 511 00:18:41,862 --> 00:18:44,619 The carpet looks like a '90s arcade, 512 00:18:44,654 --> 00:18:46,862 and flour gets caked in pretty bad. 513 00:18:46,895 --> 00:18:48,826 So we got to vacuum every day. - Okay. 514 00:18:48,862 --> 00:18:51,826 [upbeat music] 515 00:18:51,862 --> 00:18:54,413 ♪ 516 00:18:54,448 --> 00:18:56,034 Is it normally the general manager's 517 00:18:56,067 --> 00:18:57,758 responsibility to vacuum? 518 00:18:57,792 --> 00:18:59,619 - No, but due to staffing... 519 00:18:59,654 --> 00:19:01,275 - How do you feel about having to do that? 520 00:19:01,309 --> 00:19:02,862 - It's not ideal. - Yeah. 521 00:19:02,895 --> 00:19:04,309 - Anybody can vacuum. 522 00:19:04,344 --> 00:19:05,792 Not everybody can do scheduling. 523 00:19:05,826 --> 00:19:08,517 - Sure. So what's happening with the staffing right now? 524 00:19:08,550 --> 00:19:09,862 - Due to COVID, 525 00:19:09,895 --> 00:19:13,586 it's hard to find employees and keep employees. 526 00:19:13,619 --> 00:19:15,619 Yeah. When we went into shutdown, 527 00:19:15,654 --> 00:19:17,723 you know, most people got laid off. 528 00:19:17,758 --> 00:19:19,240 There just wasn't hours. 529 00:19:19,275 --> 00:19:22,862 But we would work every day seven days a week, 530 00:19:22,895 --> 00:19:25,619 and it was generally a handful of us 531 00:19:25,654 --> 00:19:27,586 coming in early, staying late. 532 00:19:27,619 --> 00:19:29,413 - You're doing everything you can though to hold it together. 533 00:19:29,448 --> 00:19:32,723 - Oh, absolutely. We all had to take salary cuts as well. 534 00:19:32,758 --> 00:19:34,895 You know, every penny mattered. 535 00:19:34,931 --> 00:19:36,413 - What kind of pay cut did you have to take? 536 00:19:36,448 --> 00:19:38,309 - About 30%. 537 00:19:38,344 --> 00:19:40,240 - That's steep. - It is. 538 00:19:40,275 --> 00:19:41,758 I'm very grateful to Patrick 539 00:19:41,792 --> 00:19:45,034 in keeping this restaurant afloat throughout the pandemic. 540 00:19:45,067 --> 00:19:47,034 - The pandemic was hard, because my dad finished 541 00:19:47,067 --> 00:19:50,136 his chemotherapy in February. 542 00:19:50,172 --> 00:19:51,862 And then everything happened in March. 543 00:19:51,895 --> 00:19:54,275 So I actually didn't get to see him after his chemo, 544 00:19:54,309 --> 00:19:57,034 so it was really difficult 545 00:19:57,067 --> 00:19:59,136 for him to be alone for an entire year. 546 00:19:59,172 --> 00:20:00,413 - Sure. 547 00:20:00,448 --> 00:20:01,964 Patrick's had a tough time recently 548 00:20:02,000 --> 00:20:03,964 personally and professionally. 549 00:20:04,000 --> 00:20:07,103 And running an old restaurant is only making things worse. 550 00:20:07,136 --> 00:20:09,172 That's something we need to address. 551 00:20:13,758 --> 00:20:16,723 [upbeat rock music] 552 00:20:16,758 --> 00:20:20,862 ♪ 553 00:20:20,895 --> 00:20:23,413 Having checked out an older restaurant, 554 00:20:23,448 --> 00:20:25,378 I'm excited to see what our future looks like 555 00:20:25,413 --> 00:20:28,000 at one of the newest Round Table Pizzas. 556 00:20:28,034 --> 00:20:31,034 We've chosen Texas as our new market for growth. 557 00:20:31,067 --> 00:20:34,034 And so far, we've opened three restaurants here. 558 00:20:34,067 --> 00:20:36,792 In order to attract a younger generation, 559 00:20:36,826 --> 00:20:39,964 we've designed a restaurant that's more modern 560 00:20:40,000 --> 00:20:42,034 and has a full bar. 561 00:20:42,067 --> 00:20:43,964 Succeeding here is absolutely key 562 00:20:44,000 --> 00:20:46,517 to our plans for expanding the business. 563 00:20:46,550 --> 00:20:48,205 - You gotta do these right here. 564 00:20:48,240 --> 00:20:50,517 - I'm gonna be working today with Anthony, 565 00:20:50,550 --> 00:20:52,689 one of our managers that has worked across 566 00:20:52,723 --> 00:20:55,000 all three locations here in Dallas. 567 00:20:57,619 --> 00:21:00,517 [quirky music] 568 00:21:00,550 --> 00:21:02,586 Hey, I'm looking for Anthony. - Welcome to Round Table. 569 00:21:02,619 --> 00:21:03,619 I'm Anthony. How you doing today? 570 00:21:03,654 --> 00:21:04,931 - Anthony, how you doing? I'm JJ. 571 00:21:04,964 --> 00:21:07,034 - Everybody call me Mac. Never made a pizza before? 572 00:21:07,067 --> 00:21:09,136 - Never made a pizza before. - Okay. Can I get you to... 573 00:21:09,172 --> 00:21:10,964 - Sure. - Put your Round Table shirt 574 00:21:11,000 --> 00:21:12,205 on for me, please, sir? - Thank you. 575 00:21:15,826 --> 00:21:17,378 - All right. I'ma show you step-by-step 576 00:21:17,413 --> 00:21:19,136 how to make a Round Table Pizza. Okay? 577 00:21:19,172 --> 00:21:21,862 - All right. - You pull this out. 578 00:21:21,895 --> 00:21:23,448 Now we get to saucing the pizza. 579 00:21:23,481 --> 00:21:25,448 Put it on and just come around. 580 00:21:25,481 --> 00:21:27,240 - Yeah. - There you go. 581 00:21:27,275 --> 00:21:29,103 Get 8 ounces of cheese. Now, one thing about 582 00:21:29,136 --> 00:21:31,931 Round Table Pizza, all of it goes to the edge. 583 00:21:31,964 --> 00:21:34,034 Here's your salami, sausage at 250. 584 00:21:34,067 --> 00:21:35,413 Next should be mushrooms, huh? - Mushrooms. 585 00:21:35,448 --> 00:21:36,723 - Yeah. You got to do this kind of fast. 586 00:21:36,758 --> 00:21:38,034 Like, today, we're kind of busy. 587 00:21:38,067 --> 00:21:39,964 - Green peppers. 588 00:21:40,000 --> 00:21:41,792 - Put it in the oven. 589 00:21:43,654 --> 00:21:46,240 - Making the pizzas is a very fast-paced job. 590 00:21:46,275 --> 00:21:47,862 Anthony was pretty impressive. 591 00:21:47,895 --> 00:21:49,792 - Are you ready to make a pizza for yourself right now, Big JJ? 592 00:21:49,826 --> 00:21:51,481 - I'm ready. - Let's go, big dawg. 593 00:21:51,517 --> 00:21:54,000 - This is the first time that I've made a Round Table Pizza. 594 00:21:58,413 --> 00:22:00,413 - As you're putting it, you can turn it, turn it. 595 00:22:00,448 --> 00:22:03,103 There we go. Now we can start picking up your speed. 596 00:22:03,136 --> 00:22:04,862 Work on your little speed. 597 00:22:04,895 --> 00:22:07,067 [receipt printer clacking] 598 00:22:07,103 --> 00:22:09,000 See how that thing keeps running? 599 00:22:09,034 --> 00:22:10,931 When that thing keeps running it means we got to pick it up. 600 00:22:10,964 --> 00:22:14,586 [receipt printer clacking] 601 00:22:14,619 --> 00:22:16,826 When you get somebody new that's not as good, 602 00:22:16,862 --> 00:22:18,309 it kind of slows everything up. 603 00:22:18,344 --> 00:22:20,172 Let's go. We're kind of getting behind, JJ. 604 00:22:20,205 --> 00:22:22,205 Let's--let's pick it up. 605 00:22:22,240 --> 00:22:24,550 Uh, JJ, really, he can do a lot better. 606 00:22:24,586 --> 00:22:26,517 ♪ 607 00:22:26,550 --> 00:22:27,826 We're gonna put the pizzas in right now. 608 00:22:27,862 --> 00:22:29,275 You got a pick up? 609 00:22:29,309 --> 00:22:31,034 It was kind of hectic tonight, so we had to 610 00:22:31,067 --> 00:22:32,895 keep him to the side 'cause we got to make sure our customers 611 00:22:32,931 --> 00:22:35,103 get their food on time. 612 00:22:35,136 --> 00:22:36,344 - I thought I was pretty fast 613 00:22:36,378 --> 00:22:37,895 but apparently not fast enough for Anthony. 614 00:22:37,931 --> 00:22:41,758 [bluesy rock music] 615 00:22:41,792 --> 00:22:43,895 Our next job, we're gonna do a thing called B2B. 616 00:22:43,931 --> 00:22:45,309 B2B is called business to business. 617 00:22:45,344 --> 00:22:46,586 We'll go to local businesses, 618 00:22:46,619 --> 00:22:48,448 give them one of them free coupon for a pizza. 619 00:22:48,481 --> 00:22:49,895 - So what's the reason we're gonna do this? 620 00:22:49,931 --> 00:22:51,378 - We're based out of California. 621 00:22:51,413 --> 00:22:53,034 So a lot of people in Texas don't know about 622 00:22:53,067 --> 00:22:54,344 Round Table Pizza. - Okay. 623 00:22:54,378 --> 00:22:56,344 - Anthony knows that this is a tough market. 624 00:22:56,378 --> 00:22:57,344 The brand is new here. 625 00:22:57,378 --> 00:22:58,689 All right, let's hit the road. 626 00:22:58,723 --> 00:23:00,689 And so you just can't stay inside your restaurant 627 00:23:00,723 --> 00:23:02,034 and hope that the customers come. 628 00:23:02,067 --> 00:23:04,723 You've got to go out and drum them up. 629 00:23:04,758 --> 00:23:06,931 - Hello. How y'all doing today? - Hi. Good. How are you? 630 00:23:06,964 --> 00:23:09,136 - I'm here to give you a coupon for one free pizza. 631 00:23:09,172 --> 00:23:11,136 We're right around the corner. And then we also deliver. 632 00:23:11,172 --> 00:23:13,448 - We'll have to try out. - How does it sound? 633 00:23:13,481 --> 00:23:15,034 - All right, so I think I can do that. 634 00:23:15,067 --> 00:23:16,723 I'm really impressed that Anthony is taking 635 00:23:16,758 --> 00:23:19,034 the initiative to meet the local people 636 00:23:19,067 --> 00:23:20,689 to grow the business. - All right. Here we go. 637 00:23:20,723 --> 00:23:22,517 - Hello, ladies. I wanted to invite you guys 638 00:23:22,550 --> 00:23:24,517 over to our store for some free lunch. 639 00:23:24,550 --> 00:23:26,378 Please stop in and try us out. Okay? 640 00:23:26,413 --> 00:23:27,413 - Okay. 641 00:23:27,448 --> 00:23:28,517 - Thank you. - Thank you, guys. 642 00:23:28,550 --> 00:23:29,723 - Thank you. - Seems like you're doing 643 00:23:29,758 --> 00:23:31,689 a lot of outreach to the local communities. 644 00:23:31,723 --> 00:23:33,792 - I beat the streets, try to get the local people in 645 00:23:33,826 --> 00:23:37,000 that's close by. But, uh, 646 00:23:37,034 --> 00:23:39,103 when I first seen this place, we thought it'd be really 647 00:23:39,136 --> 00:23:41,136 a jam-packed place for the younger crowd. 648 00:23:41,172 --> 00:23:42,517 And we're not really getting that right yet. 649 00:23:42,550 --> 00:23:43,931 - What's a busy day look like? 650 00:23:43,964 --> 00:23:46,067 - We hold 170 people. 651 00:23:46,103 --> 00:23:48,448 We're getting probably half of that, 652 00:23:48,481 --> 00:23:50,964 because this is very new to the Texas people. 653 00:23:51,000 --> 00:23:52,689 But once we get them in here... - Right. 654 00:23:52,723 --> 00:23:54,034 - They love it. - Got to build traffic in here. 655 00:23:54,067 --> 00:23:55,792 - Just got to build traffic, you know? 656 00:23:55,826 --> 00:23:57,723 And we're gonna need a lot more help from the corporate. 657 00:23:57,758 --> 00:24:00,136 Me going five-mile radius, that's good, 658 00:24:00,172 --> 00:24:02,689 but we got to get, you know, radio, TV. 659 00:24:02,723 --> 00:24:03,964 - Right, right. 660 00:24:04,000 --> 00:24:05,136 - We have to have some commercials, you know. 661 00:24:05,172 --> 00:24:07,000 We have to compete with the competitors. 662 00:24:07,034 --> 00:24:08,413 - Yep. - You know? 663 00:24:08,448 --> 00:24:10,550 And right now, I don't think, overall, as a big brand 664 00:24:10,586 --> 00:24:12,826 that we're competing with the competitors. 665 00:24:12,862 --> 00:24:14,826 - The fact that the marketing support from corporate 666 00:24:14,862 --> 00:24:17,136 is not adequate was a little shocking to me. 667 00:24:17,172 --> 00:24:19,205 So I'm gonna have to really think about how we might market 668 00:24:19,240 --> 00:24:22,344 these restaurants differently here in Dallas. 669 00:24:22,378 --> 00:24:23,689 So how long you been with Round Table? 670 00:24:23,723 --> 00:24:25,309 - Two years. - And how has it been? 671 00:24:25,344 --> 00:24:26,654 - It's been pretty good. It's different. 672 00:24:26,689 --> 00:24:27,964 I never did nothing like this before in my life. 673 00:24:28,000 --> 00:24:29,205 - Yeah? - Yeah. 674 00:24:29,240 --> 00:24:31,103 Well, went to school, played freshman football. 675 00:24:31,136 --> 00:24:32,413 - What position did you play in football? 676 00:24:32,448 --> 00:24:35,378 - I was a fullback. 677 00:24:35,413 --> 00:24:37,895 I've been in sports all my life. 678 00:24:37,931 --> 00:24:40,309 Got a scholarship to Texas Tech University 679 00:24:40,344 --> 00:24:41,654 and did what I had to do. 680 00:24:41,689 --> 00:24:42,931 - And you got drafted. - And I got drafted, 681 00:24:42,964 --> 00:24:44,931 200 pick overall for the Tampa Bay Buccaneers. 682 00:24:44,964 --> 00:24:47,240 - I was not surprised he's a football player. 683 00:24:47,275 --> 00:24:48,931 Anthony's a very big guy. 684 00:24:48,964 --> 00:24:51,689 - My last year I actually played was in '94. 685 00:24:51,723 --> 00:24:53,758 - That must have been amazing. But what happened then? 686 00:24:53,792 --> 00:24:56,344 - I tried out with the Redskins in '96 and got cut. 687 00:24:56,378 --> 00:25:00,172 You know, it kind of hurt. So it was bad. 688 00:25:00,205 --> 00:25:03,448 No education, job to job, 689 00:25:03,481 --> 00:25:05,067 not making the money that you really wanted 690 00:25:05,103 --> 00:25:06,895 and trying to take care of your family. 691 00:25:06,931 --> 00:25:09,895 So I ended up hustling in the streets. 692 00:25:09,931 --> 00:25:10,895 - Right. 693 00:25:10,931 --> 00:25:11,964 - And, you know, I got locked up. 694 00:25:12,000 --> 00:25:12,964 You know, I was in the county jail, 695 00:25:13,000 --> 00:25:14,792 you know, 4 1/2 years. - Wow. 696 00:25:14,826 --> 00:25:16,172 - Possession with intent to deliver. 697 00:25:16,205 --> 00:25:17,275 - Yeah. 698 00:25:17,309 --> 00:25:18,275 - Round Table gave me a second chance. 699 00:25:18,309 --> 00:25:20,067 And I ain't ever look back. 700 00:25:20,103 --> 00:25:22,172 - That's fantastic. - I still deal with football. 701 00:25:22,205 --> 00:25:24,931 I mentor some kids from 4 years old to 12 years old, 702 00:25:24,964 --> 00:25:26,517 right before they get to middle school, 703 00:25:26,550 --> 00:25:29,931 and just dealing with them kids and dealing with Round Table, 704 00:25:29,964 --> 00:25:31,550 you know, it gave me my life back. 705 00:25:31,586 --> 00:25:33,136 - Great. - It gave me my life back. 706 00:25:33,172 --> 00:25:37,413 - To have such a stellar career in the NFL and have that come 707 00:25:37,448 --> 00:25:40,205 to an end and enter a dark part of your life 708 00:25:40,240 --> 00:25:41,964 and then emerge from that darkness 709 00:25:42,000 --> 00:25:45,275 into mentoring young athletes is very admirable. 710 00:25:45,309 --> 00:25:47,550 - Now I'm at a job where I can take care of my family 711 00:25:47,586 --> 00:25:51,067 a little better and a stepson. He's special needs. 712 00:25:51,103 --> 00:25:53,826 - How old is he? - He's--he just turned 17. 713 00:25:53,862 --> 00:25:55,792 But he will be with us for the rest of our life. 714 00:25:55,826 --> 00:25:57,275 - Oh, he will? - You know, so--yeah, 715 00:25:57,309 --> 00:25:59,378 so we got a little backyard. We probably want to build him 716 00:25:59,413 --> 00:26:01,034 a little--a little house back there... 717 00:26:01,067 --> 00:26:02,205 - Yeah. 718 00:26:02,240 --> 00:26:03,275 - If we can afford it and everything. 719 00:26:03,309 --> 00:26:04,654 - Yeah. That's awesome. - Yeah. 720 00:26:04,689 --> 00:26:07,481 - I think Anthony's story is incredibly inspirational. 721 00:26:07,517 --> 00:26:10,895 Every CEO loves to hear that their company 722 00:26:10,931 --> 00:26:13,792 gives people second chances. And I'm pretty proud of that. 723 00:26:13,826 --> 00:26:15,275 - Today I got to work a little late. 724 00:26:15,309 --> 00:26:16,309 So it's time for you to go, dude. 725 00:26:16,344 --> 00:26:17,481 - All right, man, I appreciate it. 726 00:26:17,517 --> 00:26:18,481 - Appreciate you. - Thank you very much. 727 00:26:18,517 --> 00:26:19,481 - Thank you. - Best to you. 728 00:26:19,517 --> 00:26:20,654 - All right. 729 00:26:20,689 --> 00:26:21,964 - But it doesn't make me feel good 730 00:26:22,000 --> 00:26:24,136 that there's not enough marketing support 731 00:26:24,172 --> 00:26:25,792 for the brand here in Dallas. 732 00:26:25,826 --> 00:26:27,792 - I got a taco pizza. Who the taco pizza for? 733 00:26:27,826 --> 00:26:29,550 - And that's something that we need to work on 734 00:26:29,586 --> 00:26:32,586 if our expansion plans for Texas are going to succeed. 735 00:26:43,172 --> 00:26:46,309 [upbeat music] 736 00:26:46,344 --> 00:26:48,826 - This is not one of the easiest restaurants to get to. 737 00:26:48,862 --> 00:26:51,034 I am literally in the middle of nowhere. 738 00:26:51,067 --> 00:26:52,240 It took me two flights 739 00:26:52,275 --> 00:26:55,205 and a four-hour car drive to get here. 740 00:26:55,240 --> 00:26:59,067 Today I'm in Fort Bragg in remote northern California. 741 00:26:59,103 --> 00:27:01,378 I'll be working with Laudalina. 742 00:27:01,413 --> 00:27:05,344 This location is in the top 25% of our total system. 743 00:27:05,378 --> 00:27:07,034 It's a very successful restaurant. 744 00:27:07,067 --> 00:27:09,413 I really want to know what's driving that success. 745 00:27:09,448 --> 00:27:12,034 [quirky music] 746 00:27:12,067 --> 00:27:13,931 Hi, guys. I'm looking for Laudalina. 747 00:27:13,964 --> 00:27:15,309 - Oh, I'm Laudalina. Hi. 748 00:27:15,344 --> 00:27:17,448 - Hey. How are you? I'm JJ. It's great to meet you. 749 00:27:17,481 --> 00:27:20,619 - I'm so excited you're here. So change into the uniform... 750 00:27:20,654 --> 00:27:21,931 - Okay. - And meet me in the kitchen. 751 00:27:25,205 --> 00:27:26,586 So your first job is gonna be, 752 00:27:26,619 --> 00:27:28,240 I'm gonna teach you how to do side dishes. 753 00:27:28,275 --> 00:27:29,275 - Okay. - Those are really important, 754 00:27:29,309 --> 00:27:30,586 because they bring our sales up. 755 00:27:30,619 --> 00:27:31,689 - Okay. - First we're gonna start 756 00:27:31,723 --> 00:27:32,689 with the wings. - Okay. 757 00:27:32,723 --> 00:27:34,654 - The wings are under here. 758 00:27:34,689 --> 00:27:36,172 - Okay. - Go ahead and put them in. 759 00:27:36,205 --> 00:27:38,723 Go ahead and put them there. 760 00:27:38,758 --> 00:27:42,344 As they are in the oven, we get one of these scoops. 761 00:27:42,378 --> 00:27:44,792 - Okay. - So we'll put them ready. 762 00:27:44,826 --> 00:27:46,654 Okay, so now when they come out, toss them. 763 00:27:46,689 --> 00:27:49,136 - This looks good. 764 00:27:49,172 --> 00:27:52,000 - Order up, please. 765 00:27:52,034 --> 00:27:54,136 Okay, so we've got two orders for two more wings. 766 00:27:54,172 --> 00:27:55,378 So I'm gonna let you do that. 767 00:27:55,413 --> 00:27:56,758 - Okay. 768 00:27:56,792 --> 00:27:57,931 - So we've got to try to be fast, 769 00:27:57,964 --> 00:28:01,067 because the orders are coming out. 770 00:28:01,103 --> 00:28:03,205 You gotta hurry up and do this fast. 771 00:28:03,240 --> 00:28:04,895 There you go. Put them in. 772 00:28:04,931 --> 00:28:07,654 In my employees, I look for somebody that can move fast, 773 00:28:07,689 --> 00:28:09,034 doesn't want to be a slug. 774 00:28:09,067 --> 00:28:10,344 Things are coming out of the oven, so you got to 775 00:28:10,378 --> 00:28:11,758 go faster and faster. 776 00:28:11,792 --> 00:28:15,619 So you want to grab that, pull them out. 777 00:28:15,654 --> 00:28:17,723 JJ did really good for his first day. 778 00:28:17,758 --> 00:28:19,723 But he needs to move a little faster. 779 00:28:19,758 --> 00:28:23,034 Come on. Fast, fast. Move it. Order up. 780 00:28:26,275 --> 00:28:28,034 Do you have any questions? - Not yet. I have to think. 781 00:28:28,067 --> 00:28:29,448 There's so much going on right now. 782 00:28:29,481 --> 00:28:31,586 - A lot of people think it's an easy job. It's not. 783 00:28:31,619 --> 00:28:33,792 My employees, they don't make that much an hour. 784 00:28:33,826 --> 00:28:35,205 It's hard work basically. 785 00:28:35,240 --> 00:28:36,586 - So if you want to take care of your employees here, 786 00:28:36,619 --> 00:28:37,895 what do you do for them? 787 00:28:37,931 --> 00:28:39,172 - Maybe give them, you know, a gift certificate 788 00:28:39,205 --> 00:28:41,172 to Starbucks. Doesn't take much, and it makes 789 00:28:41,205 --> 00:28:43,067 the morale so much better when you give them something, 790 00:28:43,103 --> 00:28:44,619 'cause then they feel like they're appreciated. 791 00:28:44,654 --> 00:28:45,931 - Got it. Who pays for that for them? 792 00:28:45,964 --> 00:28:47,136 - I do. - You do? 793 00:28:47,172 --> 00:28:48,826 - Yes. - Out of your own pocket? 794 00:28:48,862 --> 00:28:51,413 - Yeah. Sometimes I feel, like, forgotten by corporate. 795 00:28:51,448 --> 00:28:54,034 We don't get much, you know, from them at all. 796 00:28:54,067 --> 00:28:55,034 And they need to be appreciated. 797 00:28:55,067 --> 00:28:56,034 - Got it. - 'Cause they work hard. 798 00:28:56,067 --> 00:28:57,309 - So you care about them. 799 00:28:57,344 --> 00:28:59,136 - They're like my family. 800 00:28:59,172 --> 00:29:00,586 - I really appreciated the fact 801 00:29:00,619 --> 00:29:02,931 that Laud rewarded her employees. 802 00:29:02,964 --> 00:29:04,550 But the fact that she takes her own money 803 00:29:04,586 --> 00:29:05,550 out of her pocket is not something 804 00:29:05,586 --> 00:29:07,136 that I'm very proud of. 805 00:29:07,172 --> 00:29:08,344 I think that's something that corporate 806 00:29:08,378 --> 00:29:10,034 should really play a role in. 807 00:29:10,067 --> 00:29:12,481 - I've been here since 1977. - Over 40 years? 808 00:29:12,517 --> 00:29:15,034 - Yep. So I've had employees from my age, 809 00:29:15,067 --> 00:29:16,309 then I had their daughters, 810 00:29:16,344 --> 00:29:18,723 and their grandkids in shifts working here. 811 00:29:18,758 --> 00:29:21,136 - And did you grow up here? - I came to this country 812 00:29:21,172 --> 00:29:23,344 when I was about ten from Portugal. 813 00:29:23,378 --> 00:29:27,205 So we ended up here, and we never left. 814 00:29:27,240 --> 00:29:30,172 So the next job is gonna be cleaning the grease trap. 815 00:29:30,205 --> 00:29:32,448 So I'm gonna let Trish over here help you do that. 816 00:29:32,481 --> 00:29:33,826 This is JJ. - Nice to meet you. 817 00:29:33,862 --> 00:29:35,172 - Nice to meet you. - She'll tell you what to do. 818 00:29:35,205 --> 00:29:37,240 - All right. - Let's go have some fun. 819 00:29:37,275 --> 00:29:38,654 The grease trap is made 820 00:29:38,689 --> 00:29:40,309 to catch all the stuff that comes through the sink 821 00:29:40,344 --> 00:29:41,964 so it doesn't go through the drain. 822 00:29:42,000 --> 00:29:43,862 - A grease trap to catch congealed fat 823 00:29:43,895 --> 00:29:47,034 is a standard piece of equipment in all restaurants. 824 00:29:47,067 --> 00:29:50,826 But it's not something that I really want to deal with. 825 00:29:50,862 --> 00:29:52,413 - And... 826 00:29:52,448 --> 00:29:56,862 - Ahh, it's horrible! 827 00:29:56,895 --> 00:29:58,136 - Ugh! 828 00:29:58,172 --> 00:29:59,723 - After we took the cover off the grease trap, 829 00:29:59,758 --> 00:30:02,758 I literally felt nauseous. 830 00:30:02,792 --> 00:30:05,136 The smell is so bad from that. 831 00:30:05,172 --> 00:30:07,000 - What we're gonna do is to scoop this 832 00:30:07,034 --> 00:30:08,448 into those containers. 833 00:30:08,481 --> 00:30:10,586 - Okay. Ugh! 834 00:30:10,619 --> 00:30:13,619 - I'm sorry, buddy. 835 00:30:13,654 --> 00:30:16,172 - This has got to be the worst job in the restaurant for sure. 836 00:30:16,205 --> 00:30:17,413 - It is. 837 00:30:17,448 --> 00:30:18,862 - I've never cleaned a grease trap before. 838 00:30:18,895 --> 00:30:21,586 And I will probably never clean a grease trap again. 839 00:30:21,619 --> 00:30:23,586 Ugh. 840 00:30:23,619 --> 00:30:25,275 Tell me how you came to work here. 841 00:30:25,309 --> 00:30:27,136 - I was an active alcoholic 842 00:30:27,172 --> 00:30:29,103 trying to get sober at the time. 843 00:30:29,136 --> 00:30:32,792 So Laud hired me in a time I was struggling. 844 00:30:32,826 --> 00:30:35,413 I had about 18 days sober. 845 00:30:35,448 --> 00:30:39,792 Came into work one morning, and Laud said, "Are you okay?" 846 00:30:39,826 --> 00:30:41,103 And I'm like, "No. 847 00:30:41,136 --> 00:30:42,619 No, I'm not okay, Laud." - Yeah. 848 00:30:42,654 --> 00:30:44,034 - Like, "I just want to get drunk." 849 00:30:44,067 --> 00:30:46,758 And she just said, "Why aren't you going to AA?" 850 00:30:46,792 --> 00:30:49,550 And, you know, that was the day she saved my life. 851 00:30:49,586 --> 00:30:51,586 She called somebody she knew in the program. 852 00:30:51,619 --> 00:30:53,517 And I've been going ever since. 853 00:30:53,550 --> 00:30:54,619 - That's fantastic. 854 00:30:54,654 --> 00:30:56,034 - This Saturday will be four years. 855 00:30:56,067 --> 00:30:57,309 - Congratulations. - Yeah, thank you. 856 00:30:57,344 --> 00:30:59,964 - It's amazing. - Yeah. I've gotten sober. 857 00:31:00,000 --> 00:31:03,034 I am a good and healthy mom. 858 00:31:03,067 --> 00:31:06,413 I graduated college. 859 00:31:06,448 --> 00:31:08,172 I couldn't have done that without her. 860 00:31:08,205 --> 00:31:09,344 You know, like, I would have never-- 861 00:31:09,378 --> 00:31:10,723 - She's amazing. 862 00:31:10,758 --> 00:31:13,309 Meeting with Trish was an emotional session for me. 863 00:31:13,344 --> 00:31:15,550 Laud has built an incredible team here 864 00:31:15,586 --> 00:31:18,689 that truly love to support her and ensure her success. 865 00:31:18,723 --> 00:31:21,136 That's why I think this restaurant does so well. 866 00:31:21,172 --> 00:31:23,448 - How was it? - It's been a great day. 867 00:31:23,481 --> 00:31:24,619 - Did you like that? 868 00:31:24,654 --> 00:31:26,172 - I did not like the grease trap. 869 00:31:26,205 --> 00:31:27,550 - One good thing, you don't have to do it every day. 870 00:31:27,586 --> 00:31:29,067 - I won't. - You won't. 871 00:31:29,103 --> 00:31:30,550 [laughter] 872 00:31:30,586 --> 00:31:32,517 - So I was wondering, do you want to come out to my house 873 00:31:32,550 --> 00:31:34,448 and have a few little snacks and meet my grandkids? 874 00:31:34,481 --> 00:31:36,344 - Sure. I'd love to do that. - Okay, let's go. 875 00:31:36,378 --> 00:31:37,723 - Thank you. - Bye. 876 00:31:37,758 --> 00:31:41,275 [upbeat music] 877 00:31:41,309 --> 00:31:42,309 - Come on in. 878 00:31:44,964 --> 00:31:46,136 That's Kinsey. 879 00:31:46,172 --> 00:31:46,862 - Hi. - Hi. 880 00:31:46,895 --> 00:31:47,792 - And that's Colton. - Hi. 881 00:31:47,826 --> 00:31:49,103 - How are you, Colton? Nice to meet you. 882 00:31:49,136 --> 00:31:50,448 - Ever since COVID started, they've been staying with me. 883 00:31:50,481 --> 00:31:52,550 My daughter works six days a week. 884 00:31:52,586 --> 00:31:54,448 And, you know, she's a single mom. 885 00:31:54,481 --> 00:31:55,895 - You guys like living with your grandmother? 886 00:31:55,931 --> 00:31:57,034 - Yeah. 887 00:31:57,067 --> 00:31:58,034 - How often do you go back to Portugal? 888 00:31:58,067 --> 00:31:59,448 - Been once 12 years ago. 889 00:31:59,481 --> 00:32:01,136 - And what was it like? - It was awesome. 890 00:32:01,172 --> 00:32:03,344 I still remember the house we lived in. 891 00:32:03,378 --> 00:32:04,689 At the time, I thought we had a big house. 892 00:32:04,723 --> 00:32:07,448 It was a tiny little thing. 893 00:32:07,481 --> 00:32:09,413 You know, it was a different kind of lifestyle. 894 00:32:09,448 --> 00:32:12,103 - Have you guys ever been to the homeland? 895 00:32:12,136 --> 00:32:13,172 - No. - No? 896 00:32:13,205 --> 00:32:14,344 - Not yet. - The last time I went 897 00:32:14,378 --> 00:32:15,481 was with my mom 898 00:32:15,517 --> 00:32:19,586 and my brother and sisters. Yeah. 899 00:32:19,619 --> 00:32:21,448 - I really want to go. 900 00:32:21,481 --> 00:32:24,931 - So maybe someday I will be retired. 901 00:32:24,964 --> 00:32:27,826 And I have no retirement at Round Table. 902 00:32:27,862 --> 00:32:29,034 - Yeah. - So that's something I got 903 00:32:29,067 --> 00:32:30,792 to start saving for my retirement. 904 00:32:30,826 --> 00:32:32,067 - It's important. - It's very important. 905 00:32:32,103 --> 00:32:33,309 - It's important. - Yeah. 906 00:32:33,344 --> 00:32:36,378 - You guys, take care of your grandmother. 907 00:32:36,413 --> 00:32:37,758 I wish you the best. - Thank you. 908 00:32:37,792 --> 00:32:39,517 - And thank you for all you've done for me today. 909 00:32:39,550 --> 00:32:40,689 Hopefully someday I'll meet you again. 910 00:32:40,723 --> 00:32:41,792 - I hope to see you again. - Thank you. 911 00:32:41,826 --> 00:32:42,792 - See you, guys. Take care. - See ya. 912 00:32:42,826 --> 00:32:43,792 - Thank you. 913 00:32:43,826 --> 00:32:45,067 - Thank you. - Thank you. 914 00:32:45,103 --> 00:32:46,309 - One of the things I've learned today 915 00:32:46,344 --> 00:32:49,240 is that all the employees of Round Table Pizza 916 00:32:49,275 --> 00:32:50,931 should be appreciated 917 00:32:50,964 --> 00:32:52,654 like they are in Laud's restaurant. 918 00:32:52,689 --> 00:32:54,689 This little place in the middle of nowhere 919 00:32:54,723 --> 00:32:58,723 is successful because of her. In our focus to modernize, 920 00:32:58,758 --> 00:33:00,758 we can't lose sight of this type of spirit 921 00:33:00,792 --> 00:33:04,205 that makes Round Table Pizza so special. 922 00:33:06,517 --> 00:33:09,619 [gentle piano music] 923 00:33:09,654 --> 00:33:12,103 I had an incredible experience being undercover. 924 00:33:12,136 --> 00:33:15,275 As the CEO, this was the perfect opportunity for me 925 00:33:15,309 --> 00:33:16,862 to really get to know what's happening 926 00:33:16,895 --> 00:33:18,586 in the business. I've been touched 927 00:33:18,619 --> 00:33:21,862 by the stories of the employees that I've met. 928 00:33:21,895 --> 00:33:24,378 But I've also seen things that were tough to take in. 929 00:33:24,413 --> 00:33:27,309 I am more confident now that I can make decisions 930 00:33:27,344 --> 00:33:32,275 that will help move the company forward. 931 00:33:32,309 --> 00:33:34,172 [dramatic music] 932 00:33:34,205 --> 00:33:35,654 Today all of the employees 933 00:33:35,689 --> 00:33:38,517 have been invited to Sacramento, California. 934 00:33:38,550 --> 00:33:40,240 - I don't know exactly what's gonna happen. 935 00:33:40,275 --> 00:33:41,826 It's kind of scary. 936 00:33:41,862 --> 00:33:43,309 - They think they're coming to the set 937 00:33:43,344 --> 00:33:45,826 of the fake documentary to film the final interviews. 938 00:33:45,862 --> 00:33:49,240 But actually, I'm going to reveal my true identity. 939 00:33:49,275 --> 00:33:50,550 - I know that he tried his best. 940 00:33:50,586 --> 00:33:53,792 And that's all I can ask from somebody who's new. 941 00:33:53,826 --> 00:33:57,344 - And they have no idea it's "Undercover Boss." 942 00:33:59,517 --> 00:34:02,550 [quirky music] 943 00:34:02,586 --> 00:34:05,378 ♪ 944 00:34:05,413 --> 00:34:07,136 Do I look familiar? 945 00:34:07,172 --> 00:34:08,827 - Kinda. 946 00:34:08,862 --> 00:34:11,103 - What's my name? - JJ. 947 00:34:11,137 --> 00:34:13,619 - Yeah, my name's not JJ. 948 00:34:13,655 --> 00:34:15,068 My name is Paul Damico. 949 00:34:15,103 --> 00:34:16,137 - [laughs] 950 00:34:16,172 --> 00:34:18,481 - I'm the CEO of Round Table Pizza. 951 00:34:18,516 --> 00:34:20,619 - Whoa. - Oh, wow. 952 00:34:20,655 --> 00:34:23,862 - And you're on "Undercover Boss." 953 00:34:23,896 --> 00:34:25,757 - And I had you at my house? [laughs] 954 00:34:25,793 --> 00:34:28,344 - Nice to meet you again for the first time. 955 00:34:28,378 --> 00:34:29,896 [laughs] 956 00:34:29,931 --> 00:34:31,793 announcer: Coming up... - Oh, my God. 957 00:34:31,827 --> 00:34:34,309 announcer: The boss delivers life-changing news. 958 00:34:34,344 --> 00:34:37,034 - This is the most wonderful day of my life. 959 00:34:48,378 --> 00:34:51,000 - Steve, I've been touring Round Table Pizzas. 960 00:34:51,034 --> 00:34:52,931 And when I spent time with you, 961 00:34:52,965 --> 00:34:54,757 it was one of my favorite times of the trip. 962 00:34:54,793 --> 00:34:56,688 - Thank you. I'm--I'm honored, man. 963 00:34:56,724 --> 00:34:59,034 - There was one thing that I didn't enjoy. 964 00:34:59,068 --> 00:35:01,378 And that was when you said that the Round Table 965 00:35:01,413 --> 00:35:03,550 had lost its family feel. 966 00:35:03,585 --> 00:35:05,206 - Don't get me wrong. I mean, I love Round Table. 967 00:35:05,240 --> 00:35:06,724 It's what I've chosen to do for my life. 968 00:35:06,757 --> 00:35:08,309 But it makes me feel like 969 00:35:08,344 --> 00:35:10,793 our voices don't mean anything anymore. 970 00:35:10,827 --> 00:35:12,275 - I heard what you said. 971 00:35:12,309 --> 00:35:15,619 And I want you to know that you--you are being heard. 972 00:35:15,655 --> 00:35:19,447 I want you to attend the Round Table Association's Conference 973 00:35:19,481 --> 00:35:21,965 this year. That's gonna get you a seat 974 00:35:22,000 --> 00:35:25,344 at the table so everybody can hear what you have to say. 975 00:35:25,378 --> 00:35:27,137 - Wow, that's awesome. 976 00:35:27,172 --> 00:35:29,034 - We talked about your family. And we talked about 977 00:35:29,068 --> 00:35:31,688 your childhood and how it was a bit tough. 978 00:35:31,724 --> 00:35:33,034 - It was a low part of my life, 979 00:35:33,068 --> 00:35:36,757 you know, being addicted to drugs to being homeless. 980 00:35:36,793 --> 00:35:38,793 I mean, the past in the past. It's gonna stay back there. 981 00:35:38,827 --> 00:35:41,034 So I just look forward to my future. 982 00:35:41,068 --> 00:35:43,619 - When I think about kids and making sure 983 00:35:43,655 --> 00:35:45,619 that their future is better than ours, 984 00:35:45,655 --> 00:35:48,413 I think it starts with a fantastic education. 985 00:35:48,447 --> 00:35:51,757 And so I want to give you $30,000 986 00:35:51,793 --> 00:35:53,516 to start their college fund. 987 00:35:53,550 --> 00:35:54,862 - That's life-changing. 988 00:35:54,896 --> 00:35:56,655 I'm not, you know--I mean, not even for my life; 989 00:35:56,688 --> 00:35:59,103 that's life-changing for their life. 990 00:35:59,137 --> 00:36:00,413 I just wished that my kids 991 00:36:00,447 --> 00:36:02,757 had a chance that I didn't have growing up. 992 00:36:02,793 --> 00:36:05,309 And, you know, I didn't get to go to college. 993 00:36:05,344 --> 00:36:07,896 So that's the greatest thing you could ever do for me, man. 994 00:36:07,931 --> 00:36:10,481 - I'm just glad that I'm in a position to help you do that. 995 00:36:10,516 --> 00:36:12,206 - Thank you. Thank you. 996 00:36:12,240 --> 00:36:13,481 [sniffles] 997 00:36:13,516 --> 00:36:16,413 What just happened? I mean, being able to, 998 00:36:16,447 --> 00:36:18,619 like, put money away for my kids' college. 999 00:36:18,655 --> 00:36:20,240 That's, like, the greatest gift I could have ever got 1000 00:36:20,275 --> 00:36:21,619 in my life. 1001 00:36:21,655 --> 00:36:22,827 - Hey, Anthony. - Hey. How you doing? 1002 00:36:22,862 --> 00:36:24,481 - How are you? I'm all right. 1003 00:36:24,516 --> 00:36:27,827 - Okay, I enjoyed spending that day with you, 1004 00:36:27,862 --> 00:36:30,550 even though I really couldn't sauce the pizza properly. 1005 00:36:30,585 --> 00:36:32,757 Don't laugh at me. 1006 00:36:32,793 --> 00:36:36,344 When we met, you thought we should be doing more to promote 1007 00:36:36,378 --> 00:36:38,965 Round Table Pizza in Texas. - Mm-hmm. 1008 00:36:39,000 --> 00:36:41,481 - I want you to know that I agree with you. 1009 00:36:41,516 --> 00:36:45,137 And because of you, we're gonna launch a new PR campaign 1010 00:36:45,172 --> 00:36:47,724 to drive more traffic into that restaurant. 1011 00:36:47,757 --> 00:36:48,724 How does that sound? 1012 00:36:48,757 --> 00:36:50,619 - Sounds great. It sounds great. 1013 00:36:50,655 --> 00:36:52,137 - You also shared with me 1014 00:36:52,172 --> 00:36:54,724 about the youth league that you're involved in. 1015 00:36:54,757 --> 00:36:57,034 - It's a football organization. And I do it for the kids. 1016 00:36:57,068 --> 00:36:58,585 Hopefully, they can get a scholarship 1017 00:36:58,619 --> 00:37:00,275 and try to, you know, do what I didn't do, 1018 00:37:00,309 --> 00:37:02,655 is to get a degree. - I think it's special that you 1019 00:37:02,688 --> 00:37:05,447 give back to those young kids. 1020 00:37:05,481 --> 00:37:09,034 And because of that, I want to give you $10,000. 1021 00:37:09,068 --> 00:37:12,413 And I want you to get helmets and pads and jerseys... 1022 00:37:12,447 --> 00:37:13,447 - Oh, man. 1023 00:37:13,481 --> 00:37:15,378 - To help that team become 1024 00:37:15,413 --> 00:37:17,655 the Round Table Pizza sponsored team. 1025 00:37:17,688 --> 00:37:18,931 - This is--this is wonderful. 1026 00:37:18,965 --> 00:37:21,965 I mean, them kids is really gonna appreciate it. 1027 00:37:22,000 --> 00:37:24,724 - We talked about your stepson. - Now, Kaleb, 1028 00:37:24,757 --> 00:37:27,172 that's my--that's my buddy. When you talk to him, 1029 00:37:27,206 --> 00:37:28,896 you wouldn't think he was special needs. 1030 00:37:28,931 --> 00:37:30,724 But he's gonna be with us for the rest of our lives. 1031 00:37:30,757 --> 00:37:33,516 But he's a real good kid. You know, real good kid. 1032 00:37:33,550 --> 00:37:36,034 - That story touches my heart. 1033 00:37:36,068 --> 00:37:39,896 And because of that, I want to give you $25,000 1034 00:37:39,931 --> 00:37:41,896 to help modify your home. 1035 00:37:41,931 --> 00:37:43,275 You can do whatever you have to do 1036 00:37:43,309 --> 00:37:45,688 to get the house ready for him. 1037 00:37:45,724 --> 00:37:46,965 - Wow. 1038 00:37:47,000 --> 00:37:48,619 We've put a plan together and trying to figure out. 1039 00:37:48,655 --> 00:37:52,034 And I never thought it would happen like this, you know? 1040 00:37:52,068 --> 00:37:55,034 I really appreciate it, man. I'm--I'm shocked. 1041 00:37:55,068 --> 00:37:57,585 You know, I'm grateful. I'm happy. 1042 00:37:57,619 --> 00:38:01,344 Thank you, Mr. Paul. It's crazy. It's crazy. 1043 00:38:01,378 --> 00:38:03,103 - Patrick, thank you for the time 1044 00:38:03,137 --> 00:38:05,619 that we shared together. You were amazing. 1045 00:38:05,655 --> 00:38:07,378 - That means a lot to me. 1046 00:38:07,413 --> 00:38:09,172 - The restaurant's a bit old, right? A bit-- 1047 00:38:09,206 --> 00:38:10,172 - A bit? 1048 00:38:10,206 --> 00:38:11,585 - A bit tired. - Yeah. 1049 00:38:11,619 --> 00:38:14,724 - Yeah. So one of the things I'm gonna do is, 1050 00:38:14,757 --> 00:38:16,827 I'm gonna talk with your franchisee, 1051 00:38:16,862 --> 00:38:19,344 and I want to get a feel for his plans 1052 00:38:19,378 --> 00:38:22,000 for revamping that restaurant. 1053 00:38:22,034 --> 00:38:24,550 - Um, don't get me wrong, I love that restaurant. 1054 00:38:24,585 --> 00:38:26,688 And I know it inside and out. But-- 1055 00:38:26,724 --> 00:38:27,688 - Yep. 1056 00:38:27,724 --> 00:38:29,344 - Thank you. 1057 00:38:29,378 --> 00:38:32,344 - Patrick, you also shared with me how difficult it was 1058 00:38:32,378 --> 00:38:35,103 to work in the restaurant during the pandemic, 1059 00:38:35,137 --> 00:38:37,655 the amount of hours that you put in. 1060 00:38:37,688 --> 00:38:40,516 - It was just every day all the time. 1061 00:38:40,550 --> 00:38:44,172 - And you did all that and took a 30% cut in your pay. 1062 00:38:44,206 --> 00:38:45,275 - Yeah. 1063 00:38:45,309 --> 00:38:47,206 - You kept that restaurant afloat. 1064 00:38:47,240 --> 00:38:50,275 And I want to reward you for that. 1065 00:38:50,309 --> 00:38:52,688 I want to give you $10,000. 1066 00:38:52,724 --> 00:38:57,068 Thank you for your loyalty to Round Table Pizza. 1067 00:38:57,103 --> 00:39:00,896 - I'm speechless. Thank you. 1068 00:39:00,931 --> 00:39:02,965 Can I share any of that with my crew? 1069 00:39:03,000 --> 00:39:04,688 - They've done just as much. 1070 00:39:04,724 --> 00:39:09,034 - That shows you have a big heart. 1071 00:39:09,068 --> 00:39:12,516 So I'm gonna give you another $10,000 1072 00:39:12,550 --> 00:39:14,619 and share that how you feel fit. 1073 00:39:14,655 --> 00:39:18,655 - That means a lot to me. - Thank you. 1074 00:39:18,688 --> 00:39:21,000 - You also shared some personal challenges with me 1075 00:39:21,034 --> 00:39:23,275 that your dad had recovered from cancer. 1076 00:39:23,309 --> 00:39:26,413 - I didn't get to see him for a very long time, so-- 1077 00:39:26,447 --> 00:39:27,447 - You're pretty close with your dad. 1078 00:39:27,481 --> 00:39:28,793 - I am. - Well, one of the things 1079 00:39:28,827 --> 00:39:30,206 I'm gonna do for you, 1080 00:39:30,240 --> 00:39:32,309 'cause I think relationships are important... 1081 00:39:32,344 --> 00:39:34,000 - Mm-hmm. 1082 00:39:34,034 --> 00:39:38,550 - So I'm gonna give you $15,000 for a trip for you and your dad 1083 00:39:38,585 --> 00:39:41,862 to get some real R&R in a post-pandemic, 1084 00:39:41,896 --> 00:39:44,137 post-cancer environment. 1085 00:39:44,172 --> 00:39:45,827 - I--I would love that. 1086 00:39:45,862 --> 00:39:48,275 I haven't seen him happy in a long time. 1087 00:39:48,309 --> 00:39:49,688 - You think this will make him happy? 1088 00:39:49,724 --> 00:39:52,447 - Yeah. He'll be speechless. 1089 00:39:52,481 --> 00:39:53,965 I'm just in shock. 1090 00:39:54,000 --> 00:39:58,724 To have somebody recognize all of that, it just shows 1091 00:39:58,757 --> 00:40:02,034 that things will be good again. 1092 00:40:02,068 --> 00:40:03,862 - Hey, Laudalina. - Hi. 1093 00:40:03,896 --> 00:40:08,206 - I have to say that my time with you was spectacular. 1094 00:40:08,240 --> 00:40:09,378 - Thank you. 1095 00:40:09,413 --> 00:40:10,896 - One of the things you shared with me 1096 00:40:10,931 --> 00:40:13,724 is that you feel a little neglected, 1097 00:40:13,757 --> 00:40:16,000 because you have to use your own money 1098 00:40:16,034 --> 00:40:19,619 to help the employees feel appreciated and taken care of. 1099 00:40:19,655 --> 00:40:20,827 - Yeah. 1100 00:40:20,862 --> 00:40:21,827 - 'Cause that is what you are great at. 1101 00:40:21,862 --> 00:40:23,000 - Thank you. 1102 00:40:23,034 --> 00:40:24,240 - But I want to do something for you. 1103 00:40:24,275 --> 00:40:27,516 I want to give you $5,000 in gift cards... 1104 00:40:27,550 --> 00:40:28,688 - Oh, my God. 1105 00:40:28,724 --> 00:40:30,103 - To take care of those employees. 1106 00:40:30,137 --> 00:40:31,793 - Oh, thank you. 1107 00:40:31,827 --> 00:40:34,378 - And I want you to use them whenever you see fit. 1108 00:40:34,413 --> 00:40:39,172 - Oh, they will be so happy. Thank you. Thank you so much. 1109 00:40:39,206 --> 00:40:41,103 - When I met your grandchildren, 1110 00:40:41,137 --> 00:40:44,034 we started to talk about how you came from Portugal 1111 00:40:44,068 --> 00:40:46,688 and what it was like growing up there as a young girl. 1112 00:40:46,724 --> 00:40:49,137 I want you to live out that dream 1113 00:40:49,172 --> 00:40:52,585 of taking your grandkids to your homeland. 1114 00:40:52,619 --> 00:40:54,172 And so I'm gonna give you $15,000... 1115 00:40:54,206 --> 00:40:55,619 - Oh, my God. 1116 00:40:55,655 --> 00:40:57,344 - So that you can take them and show them 1117 00:40:57,378 --> 00:41:00,516 where you started to become a young woman 1118 00:41:00,550 --> 00:41:04,413 that today does nothing but care for people. 1119 00:41:04,447 --> 00:41:08,206 - That's a lifetime dream. Thank you so much. 1120 00:41:08,240 --> 00:41:09,793 - I think you're the longest-term employee 1121 00:41:09,827 --> 00:41:11,585 I've ever met. Talk to me 1122 00:41:11,619 --> 00:41:13,550 about your retirement; how's it gonna happen? 1123 00:41:13,585 --> 00:41:15,688 - I probably have to work for the rest of my life. 1124 00:41:15,724 --> 00:41:18,034 You know, I really don't have a retirement. 1125 00:41:18,068 --> 00:41:21,240 - I want to help you with that. - Oh, my gosh. 1126 00:41:21,275 --> 00:41:25,688 - So I want to give you $25,000 1127 00:41:25,724 --> 00:41:28,068 to start a retirement fund. 1128 00:41:28,103 --> 00:41:31,068 You've given 40 years to Round Table Pizza. 1129 00:41:31,103 --> 00:41:34,447 So I want you to enjoy your retirement. 1130 00:41:34,481 --> 00:41:37,619 And I just want to help kickstart it. Is that okay? 1131 00:41:37,655 --> 00:41:38,724 - I have to say, 1132 00:41:38,757 --> 00:41:41,516 this is the most wonderful day of my life. 1133 00:41:41,550 --> 00:41:44,655 - I want to thank you from the bottom of my heart 1134 00:41:44,688 --> 00:41:46,206 for what you do for this company. 1135 00:41:46,240 --> 00:41:48,378 - Thank you so much. 1136 00:41:48,413 --> 00:41:53,000 - Thank you so much. Thank you. 1137 00:41:53,034 --> 00:41:54,965 - I'm in shock still. He was so generous. 1138 00:41:55,000 --> 00:41:57,757 I just can't--I just can't believe this happened to me. 1139 00:41:57,793 --> 00:42:00,172 [uplifting music] 1140 00:42:00,206 --> 00:42:02,378 - My undercover experience has given me the knowledge 1141 00:42:02,413 --> 00:42:04,309 to really understand this brand. 1142 00:42:04,344 --> 00:42:07,068 And I've learned that we have some amazing people, 1143 00:42:07,103 --> 00:42:09,447 a level of loyalty and dedication 1144 00:42:09,481 --> 00:42:12,034 that I don't know that I've really ever seen. 1145 00:42:12,068 --> 00:42:14,688 And I feel positive and energetic about the future 1146 00:42:14,724 --> 00:42:17,862 and how to go about attracting the younger generation. 1147 00:42:17,896 --> 00:42:24,896 ♪ 1148 00:42:52,240 --> 00:42:54,240 announcer: Stay tuned for scenes from our next episode.