(gasping)
I told you to stay away from me.
Jack, don't do it. I told you to stay out!
Jack, look at this man.
Look at him.
His name...
is William.
Jack.
You don't have to do this.
Yes, I do!
Because he said
we could take the cottage for two weeks,
'cause they're-they're going road-tripping out east again.
So, figure we help him rewire the boathouse.
You know?
That's a pretty good deal, I figure.
Hmm.
I wanted to show you something.
(sighs)
Just going through some old stuff in the garage, you know.
I can't remember the name
we gave for this.
Bass-Master.
Bass-Master...
You didn't forget.
A six-pounder you pulled out of that lake.
Two-pounder.
Two-pounder? What do you mean?
It was at least five pounds.
I mean, who's gonna remember
better-- me or the six-year old?
(labored breathing)
(exhales loudly)
(sighs)
(loud vibration of pager)
(beep)
(shouting): Ruby? Ruby!
Hey, Sally.
New shirt?
You like?
Pink, huh?
The high-risk world or Internet shopping.
Morning, Sarge.
Hi, Jules.
Hey, we're breaking in the rookie. Want to watch?
Yeah, yeah. Give me five.
Ten rounds, ten targets.
You don't get to miss.
I don't miss. Uh-huh.
(beep) This week's mockup is courtesy of Bob the Builder.
360 simulation?
Only the best for the proud men and women of the SRU.
(beep)
Live ammo, right?
Always.
Hey.
Here we go.
Play nice.
(beeps)
(whirring, gunshot)
Already started?
Oh, you're just in time.
(trilling)
Pull up a chair.
Sam-tastic.
Mm-hmm.
Not bad. Faster.
Granny.
WORDY: Hope no one turns out the lights.
Nice.
That was good.
Ha!
(beep)
Cool. What else you got?
Are you up for it?
Whoo!
Uh, we're gonna need the suitcase.
We unpacked it.
Uh, repack it and meet us there.
Hold this, honey. Okay.
Is the ambulance...?
Uh, no, there's-there's no time.
It would take a half hour just to get here.
Thanks. Okay, let's go.
Let's go. Let's go.
You okay, Pheebs?
You getting enough air?
Let me check your LP.
It's okay.
(horns honking) Whoa! Whoa!
(tires squealing)
It'll be okay.
This time tomorrow, you're gonna be good as new.
(siren wailing)
Oh, no, no, no, no, no, no!
(sighs)
WOMAN (over dispatch): Running a general license
H-N-5-R-5-7-8.
Officer. Yeah, I'm sorry. Sir, get back in your car.
I have an emergency here. My daughter's very... Sir!
Get back in your car, sir. My daughter is very...
You're not listening to me!
Sir, hands on your car!
Okay, I'm sorry, I'm sorry.
Look, I know I shouldn't have done it, but we have to...
We have to get to St. Simon's Hospital right away.
They have a heart. They have a new heart
for my daughter.
Please, please.
Okay, listen, follow me close, okay?
Stay on my right bumper.
Okay. Okay.
(police car engine starting)
(siren wailing)
(siren chirping)
(siren wailing)
(breathing loudly)
NURSE: Phoebe! Hey, is everything okay?
Oh, yeah. We got the page.
Oh, that is awesome.
Thank you. That is awesome.
Yeah. Upstairs to CICU fast!
Thank you. Thank you. OFFICER: Go!
NURSE: I'll be right up.
Hey, it's Heather.
Phoebe's on her way in.
Phoebe Swanson, the heart recipient.
What do you mean?
You've got to be kidding me.
(TV playing indistinctly)
Oh, check it out.
MAN (on TV): 36th on the grid here at Lowe's Motor...
Mr. Swanson, can I have a quick word with you?
Yeah. Yeah.
Don't move.
Mr. Swanson, I'm afraid
we've had a bit of a miscommunication.
What's up?
Well, the transplant coordinator...
The recipient list had been updated.
She had not been made aware of that.
I know this is distressing, but the-the truth is,
another patient has had to be
given priority.
I'm-I'm sorry. What?
I'm so sorry, Mr. Swanson,
but the next heart will be Phoebe's.
Uh, may-maybe you don't know this,
but Phoebe's been on the waiting list
for 14 months.
I really have to apologize.
She's first in line. She's been first in line for a month.
This is not a deli counter, Mr. Swanson, you know that.
Heather, could you please explain to him?
Look, she was here already once last week.
She was prepped and everything, but the heart was flawed.
Do you know what that's like?
Considering the travel time of this organ... Yeah?
...the window of survivability is shorter.
So, then, why are we standing here?!
In this situation,
the computer selects the recipient
closer to the hospital.
Closer? The only reason we were at home is because you,
because the hospital told us to go home
to prepare ourselves, to say good-bye.
Did your computer tell you that?
Mr. Swanson...
And now you're telling me that if we had just stayed...
I'm telling you that you should not have been paged today.
I don't care. This is my daughter. This is my daughter!
MAN: Mr. Swanson, keep your voice down, please.
SWANSON: No, no, no, I'm very sorry, I'm very sorry, but screw that.
You are not... There is no way you are gonna...
Sir, I'm gonna have to ask you to keep your voice down.
I'm sorry, Mr. Swanson.
Okay.
PHOEBE: Dad!
Okay, okay, I'm sorry. (women screaming)
I am sorry.
I'm sorry.
(people gasping and whimpering)
The heart belongs to Phoebe!
Captioning sponsored by CBS
WOMAN (over P.A.): Team one, hot call. Gear up, gear up.
(horn whoops intermittently)
Scope! Check.
Shields. Check.
Rangefinders. Check.
Rams. Check.
Baton rams, pepper spray, CS gas.
Check, check, check.
JULES: Remmy? Check.
Lip balm? Check.
Rookie?
Check! Come on.
(horn whoops intermittently)
Let's keep the peace.
(siren wailing)
(tires squealing)
Okay, we're gonna take care of this right now.
All right, the guy who was just here, uh, where is he?
Heather, could you get him for me?
Okay, Jack, no problem.
(beeping)
Mr. Krupchik to CICU immediately.
Mr. Krupchik to CICU, please.
SALLY (over radio): 10-31, possible 10-66.
Stand by for updates. Over.
PARKER: Copy that.
We got multiple 911s, usual precision reports:
It's two guys with a gun.
It's one guy with a bomb.
Civilian presence?
PARKER: Surgeons, nurses, staff, patients.
No ID yet?
Again, please.
(beeping)
I'm here.
Right here.
Okay.
Jack, please, I'm sorry...
Nobody moves!
All right?
The heart is Phoebe's,
and you're gonna make it happen.
I can't just...
It's just not that simple.
Look, I don't care how not simple it is,
just make it happen!
I can't.
Please, Mr. Swanson.
I can't. Okay.
Fine. Fine.
Nobody moves!
Okay, all right, just stop what you're doing.
You got the wrong patient.
(rhythmic beeping)
(sirens wailing)
Let's set command post on-site.
Copy that. Jules,
you'll be my secondary, tac if required.
You got it.
ED: Wordy, cover the boss.
Spike, com links, explosives, if we need 'em.
Copy copy.
A bomb. Make it a bomb.
I never get a bomb.
Explosive entry at least I would settle for.
ED: Lou, you're less lethal.
It's a hospital, so no gas.
Less lethal.
(chuckles)
Mr. Braddock,
you may observe from the command post.
Observe?
Job's not about being a good shot.
Job's about saving lives.
(sirens wailing)
(tires screeching)
Sergeant Parker?
Yeah.
Floor plans just came in.
Good. Just one subject?
Male, white.
Where is he?
Uh, here.
Fourth floor, cardiac intensive care.
Elevator immobilized?
On it.
Keep that outer perimeter contained.
Our guy carrying anything else?
Anything else?
Besides your sidearm.
Right. Sorry.
Uh, don't think so.
Hostages?
Surgical team,
heart recipient, uh, there's critical patients
in ICU rooms, guy's daughter.
Guy's daughter.
Security room's right here.
Let's make that the command post.
Wordy, Lou, get a reccy for the boss.
Morning, gentlemen. SRU.
We need the command post
right here right now.
MAN: All right, you got it. Let's go.
Thank you.
He's moving the patient into the waiting area.
We need to know what he's saying.
I'll reverse phone lines.
Establishing inner perimeter command post at this extension.
Let's cut off distractions.
JULES: Critical incident. Multiple hostages taken.
St. Simon's Hospital. 11:01 a.m.
We've been here five minutes, we don't have a name yet?
Jack Swanson.
This is Heather, she's a nurse.
JULES: We need an address for Jack Swanson--
S-W-A-N-S-O-N--
and detective units to canvas area friendlies.
His daughter's a patient?
Phoebe.
She was just discharged to spend
her last days at home, so she lost her spot
in line for a heart transplant.
So he's having a bad day, guys.
Where's the heart?
HEATHER: It's en route.
How long is it viable?
More than an hour and we run into trouble.
Doesn't leave us a lot of time, guys.
Sarge, you want to get an early start, we feed you
on the fly? Yeah.
Yeah, I'm game.
Heather, do you mind sticking around?
Lou, Wordy, I'm coming out.
Let's see if we can get Mr. Swanson home.
JULES (through earpiece): Jack's a single father,
self-employed handyman.
Do you think he's the type of guy to fire a gun?
I don't know.
He's a regular guy.
I-I think he just sort of snapped.
Jack Swanson!
This is the police, Strategic Response Unit.
How you doing?
(typing)
Okay, three nurses here, one surgeon.
Immobilized patients here, here, here and here.
It's fish in a barrel.
Where's the subject?
He's here,
in the CICU.
East hallway is sterile.
Sterile?
Means subject has no shot unless he moves.
What if he moves?
(typing)
Everything changes.
(whispering): No, no, no, no, no.
No.
(beeping)
All right, these guys are with me.
They don't move unless I say so.
11:07 a.m.
Sergeant Greg Parker begins negotiation.
It's my job to help you.
And I want to make sure no one gets hurt.
Want you to back off.
Can't do that, Jack.
We're gonna stay right here.
Is it all right if I call you Jack?
My name's Greg.
Hey, I mean it!
Let's just talk, okay?
How's his home life?
There's just the two of them.
Pretty close.
His wife died.
Do you know how?
She was killed in a car accident.
Jack was driving.
JULES (through earpiece): He's suffering from
survivor's guilt over his wife's death.
Sounds like you're pretty upset about something.
Maybe I can help.
What do you think?
Why don't you turn the TVs back on.
My daughter was watching TV, all right?
He wants his daughter's eyes on the TV, not him.
Let's get something from him first.
Okay, I'll start working on that.
In the meantime, why don't you tell me
why we're all here today.
What's this all about, Jack?
About saving my daughter's life!
All right.
What's your daughter's name?
We've got two civilians in the OR here
and a group near the subject here. (phone ringing)
We already know why the perp's here.
JULES: Command post. He's a subject, not a perp.
He's a guy with a gun.
He's a father in trouble.
Ask questions, Sam.
ED: You show him that you're listening.
All right, thanks.
Heart's here.
(whispering): Yeah, that's fine.
Let's just make sure we keep it out of the way, okay?
Your daughter's been waiting for a heart, is that right, Jack?
SWANSON: Yeah.
She's been waiting over a year.
She can't wait anymore.
I understand.
So let's work together
and see if we can figure something out, okay?
But, Jack, right now, I'm sorry,
but I need to ask you a little favor.
Can you just let me know how everyone's doing over there?
Because when I talk
to my bosses, they're gonna want to make sure
everyone's safe, and, uh, I can't really see too well
from over here, so...
I need to know that they're okay.
Can you ask them for me?
You okay?
Dad...
I got to do this, sweetheart.
I got to.
You're okay?
Okay.
You guys okay?
Yeah, they're okay.
How about the other patient?
Is the other patient okay?
Hey, uh,
are you-you, are you okay?
(whispers): Yeah.
He's okay.
Thank you, Jack.
You did real good.
Harder to hurt someone you connect to.
'Cause then they're real people, too.
PARKER: Everyone's fine.
Jack did a real good job here.
How we doing on those TVs for Phoebe?
What's your take, Jules?
Think he's doing good.
11:14. Parker initiates Stockholm.
TV demand granted.
Got to be a less lethal option.
Let me shoot the gun; problem solved.
Too risky.
I won't miss.
Gun fragments, civilians-- we don't get away
with collateral damage here, Sam.
We need to isolate.
(siren whoops)
JULES: 11:15. Forensic psychologist arrives on scene.
Good morning. Luria here.
Morning, Doc.
Subject is Jack Swanson, in transition from red to yellow.
He's responsive to Stockholm.
No flies on you guys.
No, he's working the Greg Parker magic.
Let me access meds and mentals.
I'll get right back to you.
They said I should talk to you.
I'm Jack Swanson's home nurse.
Why don't you just tase his ass?
Muscle spasm-- he'll pull the trigger.
So we go in hard tactical.
ED: Yeah, I was just getting to that.
Look, something I need you to do.
All right, see these stairs here?
That's where we came in, right?
Need you to make a reverse entry.
Go across this hallway, these doors here,
I need you to go through them.
Now, be careful, because that is a big road.
I want you to cross it.
I want you to make an entry into this Timmy's.
I'll have a double double.
Jules.
Cream, no sugar.
ED: Spike. No, I'm good.
You serious?
(typing)
Went all coffee shop on his ass.
(laughs)
LURIA: Do you think we can talk
a little about the last few weeks--
what that's been like for him?
Sure. Great.
Is that Phoebe's?
Yes.
SWANSON: And now-now they want
to give her heart to-to somebody else.
And they expect me to what, just walk away?
JULES: Heart's still en route, boss.
She's your daughter.
That's right.
See, you get it, right?
You just want to help her.
You got kids, right?
I can tell you love her a lot, Jack.
You got kids.
(chuckles lightly)
Yeah, I do.
A boy.
What's he doing?
What?
Negotiating 101-- never lie to the subject.
He's not lying.
He has a kid.
Really?
Before your time.
LURIA: Jules,
she reckons Jack hasn't slept in three days.
So we're looking at impaired cognitive function
and irritability.
Emotional volatility, impulsiveness.
Hey, any word?
Any word? Yeah, the heart.
It needs to get up there or it dies.
Then, you'd better get it up there-- fourth floor.
Whoa, hey, this area is still restricted.
That SRU guy just cleared me.
He's 16.
He's going to be 16 next week.
So you know what it's like.
Come on, you come home every day to your kids.
They keep you going.
It's true; kids keep you going.
So can you imagine losing that?
Yeah, yeah, I can imagine.
I mean, you'd do anything for your kid, right?
Uh, what's his name?
(typing)
Dean.
what would you do?
Come on, help me out a little bit here.
What would you do?
What's going on?
We got a breach.
Where'd he go?
Trouble.
That's the heart, right?
That's her heart.
Jack, just stay with me. That's her heart.
Jack! Excuse me, excuse me, I'll take that.
Give it to me, give it to me!
Okay, okay.
He's got the heart.
How the hell...?
Get those elevators locked off.
Hey, hey, hey, come here.
Out the door you came in, go.
Okay, back off.
PARKER: Okay, Jack.
Put the gun down, okay?
What do we do now?
Well, I mean, we got the page...
I got the heart,
so I think you know what we do.
Uh, they've already done her blood and urine tests,
so they should start her immunosuppressants.
Now, let's get this thing done.
Doc, you stay where you are.
Spike, take over as secondary.
Jules... Gotcha.
Needs to be prepped for surgery. No, he's going nowhere.
Jack, let's just think... This heart can't go to waste.
Then it's going to my daughter.
Just calm down, Jack, think this through. Stop, stop.
All right, hold it right there! No one's hurt yet.
Calm down. Stop!
We all go home safe. JULES: Got the solution.
Jack, Jack, just listen to me. Stop, stop, stop, stop.
Stop! Stop, stop, stop.
Safety's on, safety's on. Everybody, stop, stop!
Less lethal go.
(panting): Stop... stop.
(gunshot)
Shot fired, shot fired, officer down.
Wordy!
(stammering)
I didn't mean that!
Wordy.
I'm okay.
Vest.
PARKER: We're holding fire, we're holding fire.
I'm... so sorry.
Holding fire, Jack.
Holding fire.
Wordy, I'm pulling you back.
(panting and groaning)
Copy.
11:28. Heart breached the perimeter.
Subject re-escalated to red.
Jack, listen to me, okay?
That was not what you meant to do.
ED: Jules, stay ready.
No, I-I-I didn't mean it.
He's okay, Jack.
You okay, Mr. Wordsworth?
I'm all right.
He's okay, Jack. You see?
Your bullet hit his vest and that's a good thing.
And it's a good thing that I was here
and I saw that you didn't mean to use that gun on my friend.
Right? No, yeah, no, I-I didn't, I didn't mean it.
Okay, of course you didn't.
And I trust you on that,
so now you got to trust me, okay?
We're running out of time on that heart, Jack.
What do you say we give it to the doc?
I can't do that.
Jack.
Spike.
(typing) We need to get him out of the waiting area.
We need an empty room.
Hey, you got to start prepping my daughter for surgery now.
Okay?
Doc, don't you need to make tests on the heart
to make sure it's usable?
Yes, we need to examine the heart for tissue damage
during transport.
Okay, well, we want to...
see that heart taken care of, right, Jack?
Yeah, okay, but I stay with it.
Well...
can you do that, Doc?
Don't you need a...
a sterile environment?
We do.
Then that's a problem, Jack.
You see, that gun, that gun isn't sterile.
Remember what we said
about doing everything we can for our kids?
This is one of those things.
Okay.
Okay, all right.
No,
he stays right here.
Okay, Jack.
Okay.
HEATHER: It's not fair.
It was his decision.
What was?
She was dying and they made him choose
and he chose to take Phoebe back home.
He must feel like it's his fault.
Come on, what's going on, guys?
We can't isolate Jack.
Well, let's keep working on that, then.
Are these two ORs side by side?
Yes. Spike, you bring charges?
SPIKE: Yeah.
We're going to need rappelling gear, too.
Wordy, you take over here for Spike.
Boss... this is what I'm thinking.
We maybe got an option "B."
We got to get Phoebe to OR One.
Spin it to Jack, no promises.
Lewis, you good to go on my call?
LEWIS: Copy.
All right, we're running out of time.
Let's keep up with the intel,
give the boss something he can work with.
Jack?
Yeah.
They're still doing some tests on the heart.
Now, nothing's new, no promises,
but we want to move Phoebe into the OR
and get her ready just in case, is that okay?
Yeah.
Yeah, that would... that would be great.
Okay.
Thank you.
(clattering lightly)
Jules, subject is moving.
Take your white hallway.
Go, go, go.
Meds and mentals: pretty clean mental history.
Prescription for SSRI antidepressants
after his wife's death.
Home nurse says his family is overseas.
You got less than a half hour on the heart.
We got nowhere to go.
There's civilians everywhere-- OR, ICU.
Our only solution is lethal.
We saving Jack or we saving the heart?
Wh-Wh-Whoa, oh, oh, oh, oh, oh.
What are you doing?
Come on, move him back.
Move him back.
Okay, Jack.
Move him back.
You step away.
Leave him there.
ED: Sierra One?
In position.
Lou, Jules is on him.
Lewis, you take a break.
(scoffs)
LURIA: Keep him on the happy stuff.
Sam.
Sending up the heart-- that was you?
Yeah, it was running out of time.
I assumed... Never, never assume, Sam.
If it looks simple, it's usually not.
You tossed in a lit match
and you left your team to put out the fire.
Is everyone all right?
In the spirit of fostering a little mutual trust?
It belongs to the girl?
I should bring it up.
Maybe it would help.
Good idea.
TV ANNOUNCER: It's rocket time.
Gianni won the poles for both races here last year.
There's ten laps to go.
(quietly): Yeah.
Gianni's leading,
but it doesn't mean anything.
Garrity's five back,
but he'll save his juice for the last two.
Just like Capretti.
Daytona '98.
Did you see it?
I was there.
Oh, yeah?
Yeah.
Yeah, a friend of mine went to summer camp with Capretti
and, uh, he got us in, VIP treatment.
So you went with your... son?
Yeah.
Yeah, we got to go down into the pit.
Capretti gave Dean one of his race gloves.
Shut up.
You watch with Phoebe?
Oh, yeah.
So is your boy Dean a fan?
(chuckles lightly)
I don't know.
What do you mean you don't know?
I mean I-I don't know.
Uh, I haven't seen my son in a long time.
I'm sorry. What?
I haven't seen him in nine years.
Now, wait a second.
You just said that your... your kid's your life.
It's true, he is.
Well, you-you said you
knew what it was like.
That you come home everyday to your kid. Not exactly.
What I said was...
I said was...
He said "You come home everyday to your kids,
it keeps you going."
You said "It's true.
Your kids keep you going."
I said "It's true, they keep you going."
I didn't say I see him every day.
I said they keep you going and that's true.
My wife left with Dean nine years ago.
And I tried to turn a lot of things around
so I could be a better guy, a better dad,
but, uh...
I don't... I don't know if he
still likes stock car.
(sighs)
I don't know what his shoe size is, Jack.
I lost my chance.
But this thing you're trying to do for your daughter here...
I understand that.
I really understand that.
And I can't say that I wouldn't do
the same thing.
But at the end of the day,
you gotta be there for her.
No, no, you know what?
It d-doesn't matter.
Thing is it doesn't matter that I'm there for her.
What matters...
is that she has her life, that's it.
That's important.
So, um, where's
the heart anyway? Why haven't they taken it in to Phoebe?
Uh... (clears throat)
Boss, the heart.
We're almost out of time.
There's only 15 minutes left.
All right, I'm breaking a lot of rules here, Jack.
Okay?
But the truth is...
...they're not going to let Phoebe have that heart.
No, no, you said that they were working on it.
That's what...
that's something negotiators do.
We stall for time.
We-we pass the buck, we... we stretch the truth.
But I don't want to lie to you, Jack.
What's he doing?
He knows we're at the end of the line.
Yeah, but you can't just...
He knows what he's doing.
I could keep asking them.
I can keep asking them, and asking them.
The thing is that...
they are never going to let you have that heart.
Yes...
No, no, yes they will. They will!
Jack, one guy walks into a place with a gun
and gets what he wants...
next thing you know a whole bunch of guys are thinking,
"Hey, maybe I can get the same thing."
Becomes a big problem, Jack.
I know you're tired, buddy.
I know you're tired.
There's a chance your daughter
will get another heart.
You still have a chance...
if you let him go.
If you let them do their work. I'm sorry, man.
I can't.
(sobbing): Okay. All right.
Okay.
It's going to be okay. Go.
Thank you, Jack.
Go.
That was a good choice, Jack.
It was a good choice.
(sobbing)
What's your dig, Jules?
Gone from red to yellow.
Now, let's get him off this...
Get the heart...
Now just put the gun down on the floor.
(sniffling)
You stay away from me.
Okay.
You said that this heart wasn't
going to go to waste, is that right? Jack...
No solution. No solution.
This is not good.
This is Option B.
Sierra One, prepare to trade off.
Go! Go! Go!
I told you to stay away from me.
Jack, don't do it.
I told you to stay out!
Jack, look at this man.
Look at him.
His name...
is William.
Jack...
You don't have to do this.
Yes, I do! Yes, I do!
WORDY: Boss, there's minutes left on the heart.
You have to do something.
Jack, I'm sorry.
What?
I'm sorry, Jack.
But the tests came back, and the heart's damaged.
Well, I don't believe you!
Jack, you could use that gun,
but I'm telling you it'll be for nothing.
So you can decide
to do something for nothing.
Or you can go into that other room over there
and you can be with your daughter.
Maybe she gets another chance.
Maybe another heart comes through.
You gotta believe it will.
But right not what do you think Phoebe wants?
Right now.
You want to see your daughter?
Go see Phoebe, Jack.
We'll back off.
(monitor beeping rhythmically)
Is this something you needed?
Spike and Jules, stand by.
Subject moving.
He's still armed.
Police!
Get down! JULES: Get the gun!
Get down!
Don't move! Don't move! Stay down! Stay down!
Do not move!
Stay down!
I'm sorry.
You said the heart was no good.
Yeah, I wanted to keep you safe.
Said you knew what it was like, but you don't know.
You don't know what it's like!
You all right, Sarge?
Yeah.
Let's go. Up.
(exhales heavily)
WORDY: 11:53 a.m.
Subject contained.
Incident resolved.
You reescalated him.
Wordy, get those transcripts printed?
You let it get personal.
¶ ¶
What's happening?
Change of plans.
You gave a life today.
Wasn't my turn.
¶ ¶
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Captioned by Media Access Group at WGBH access.wgbh.org