1 00:00:02,378 --> 00:00:03,627 - I'm in long branch. 2 00:00:03,796 --> 00:00:06,213 I'm on the jersey shore at max's bar and grill. 3 00:00:06,298 --> 00:00:07,715 - Hi, folks. How are you? 4 00:00:07,758 --> 00:00:09,550 You guys want to come sit at the bar? I love that. 5 00:00:09,635 --> 00:00:12,970 I'm jennifer, and I am the third generation owner 6 00:00:13,055 --> 00:00:14,179 Of max's bar and grill. 7 00:00:14,265 --> 00:00:17,057 - All right, let's make a chicago. 8 00:00:17,101 --> 00:00:19,226 - Our hot dog has been a staple here 9 00:00:19,228 --> 00:00:22,104 For 9 and 1/2 decades. 10 00:00:22,148 --> 00:00:25,983 In 1950, my grandfather took over max's, 11 00:00:26,068 --> 00:00:28,944 And then my dad inherited the business. 12 00:00:28,988 --> 00:00:31,655 We were this famous hot dog restaurant. 13 00:00:31,699 --> 00:00:33,782 - Table 19, coming out now. 14 00:00:33,826 --> 00:00:37,828 - Unfortunately, we don't make what we used to, 15 00:00:37,913 --> 00:00:40,664 And the money isn't there. 16 00:00:40,750 --> 00:00:42,041 I don't think we're that busy. 17 00:00:42,168 --> 00:00:45,210 I'm confused why I have so many staff here 18 00:00:45,254 --> 00:00:47,337 And not enough customers. 19 00:00:47,423 --> 00:00:49,381 - The bun couldn't hold the weight of the hot dog 20 00:00:49,425 --> 00:00:52,426 With the chili, and it fell through. 21 00:00:52,470 --> 00:00:54,553 - The rolls are getting too soggy. 22 00:00:54,597 --> 00:00:56,263 - The roll is too soggy on a chili dog? 23 00:00:56,307 --> 00:00:58,015 I'm going to give you another one with chili on it. 24 00:00:58,059 --> 00:00:59,391 It's gonna get soggy again. 25 00:00:59,435 --> 00:01:01,935 - My ex-husband, jake, is the kitchen manager. 26 00:01:02,021 --> 00:01:05,981 - Come on. - Working with my ex-husband... 27 00:01:06,025 --> 00:01:07,316 Is, at times, very stressful. 28 00:01:07,401 --> 00:01:09,985 I mean, how hard is it with the consistency? 29 00:01:10,029 --> 00:01:11,987 How hard? 30 00:01:12,031 --> 00:01:14,698 Oh, god. We have to do it together? 31 00:01:19,413 --> 00:01:22,498 We're divorced, but we are working together 32 00:01:22,583 --> 00:01:25,042 Because this place is our livelihood 33 00:01:25,127 --> 00:01:28,587 And this place provides a living for the both of us 34 00:01:28,631 --> 00:01:30,672 To support our children. 35 00:01:30,758 --> 00:01:33,300 I need a lettuce, tomato, and onion for the turkey burger. 36 00:01:33,302 --> 00:01:34,885 - Chika said no lto on it. 37 00:01:34,929 --> 00:01:36,345 - Well, she asked for lto. 38 00:01:36,430 --> 00:01:38,055 - All right, this is a disaster. 39 00:01:38,140 --> 00:01:40,432 I can't stand working with my ex-wife. 40 00:01:40,518 --> 00:01:43,185 - Try not to over cook them 'cause everybody gets upset. 41 00:01:43,229 --> 00:01:44,228 - I'm not happy to be here. 42 00:01:44,313 --> 00:01:45,687 If there was another option, 43 00:01:45,773 --> 00:01:47,231 I'd take it, like, in a heartbeat. 44 00:01:47,316 --> 00:01:48,816 I'm doing it for the children. 45 00:01:48,859 --> 00:01:50,609 I'm doing it to be a good father. 46 00:01:50,644 --> 00:01:52,486 - I'd rather, at the end of the day, 47 00:01:52,571 --> 00:01:56,156 Put money in his hands than someone else's 48 00:01:56,242 --> 00:01:58,450 Because it's for our kids. 49 00:01:58,494 --> 00:02:02,454 A little feedback about the chili tasting a little bland. 50 00:02:02,498 --> 00:02:04,164 - Yep. - Just letting you know, boss. 51 00:02:04,208 --> 00:02:06,500 - Mm-hmm, bland my ass. 52 00:02:06,585 --> 00:02:08,877 - To work with an ex-wife and an ex-husband, 53 00:02:08,921 --> 00:02:11,004 Is already very uncomfortable as it is. 54 00:02:11,090 --> 00:02:13,257 - I just want to let you know that table 17's nachos, 55 00:02:13,300 --> 00:02:15,050 They said, were like not crispy. 56 00:02:15,094 --> 00:02:21,181 - Then adding in his girlfriend is just crazy. [laughs] 57 00:02:21,267 --> 00:02:23,475 - Ok. - All right, thank you. 58 00:02:23,602 --> 00:02:25,686 My name is mary kate, and I work here 59 00:02:25,729 --> 00:02:29,189 With my boyfriend, jake, and his ex-wife, jennifer. 60 00:02:29,233 --> 00:02:31,441 Here are your nachos. 61 00:02:31,569 --> 00:02:35,988 - I lost my front house bar manager very abruptly, 62 00:02:36,073 --> 00:02:39,449 And so I did reach out to mk and say, "look, 63 00:02:39,535 --> 00:02:41,785 Can you come and help a little bit?" 64 00:02:41,829 --> 00:02:44,496 - Awesome. Guys want to do any french fries, onion rings? 65 00:02:44,582 --> 00:02:45,914 I've worked in other restaurants, 66 00:02:46,000 --> 00:02:48,167 And I've seen what works, I've seen what doesn't work. 67 00:02:48,252 --> 00:02:49,418 I have a headcount sheet for you. 68 00:02:49,503 --> 00:02:51,336 - Yeah. That, I don't understand how to do. 69 00:02:51,422 --> 00:02:53,422 I don't do that thing with the ticks. 70 00:02:53,465 --> 00:02:56,717 - I feel that jen is not equipped to handle 71 00:02:56,760 --> 00:02:58,177 Running a restaurant. 72 00:02:58,220 --> 00:03:00,295 The headcount is what you do to make sure that everyone 73 00:03:00,347 --> 00:03:02,598 Has the same amount of seats. - No, I guess. 74 00:03:02,683 --> 00:03:04,683 - So we all make the same amount of money. 75 00:03:04,727 --> 00:03:05,517 - Thank you. 76 00:03:05,561 --> 00:03:07,102 - I want to see jen succeed. 77 00:03:07,188 --> 00:03:08,478 I want to see the restaurant succeed. 78 00:03:08,564 --> 00:03:10,814 But you offer her help, and she doesn't take it. 79 00:03:10,858 --> 00:03:14,943 You don't appreciate anything. You don't appreciate [bleep]. 80 00:03:15,029 --> 00:03:18,363 - Mk walks around, acts like she owns the place. 81 00:03:22,244 --> 00:03:24,328 - Mary kate's very organized and detailed, 82 00:03:24,413 --> 00:03:26,872 And jennifer is very discombobulated 83 00:03:26,957 --> 00:03:28,332 And all over the place. 84 00:03:30,127 --> 00:03:31,293 How do you expect-- - I didn't call you a bitch. 85 00:03:31,378 --> 00:03:33,036 You called yourself a bitch. 86 00:03:33,047 --> 00:03:34,046 - Jennifer doesn't listen. 87 00:03:34,131 --> 00:03:35,255 I don't think she has a clue, 88 00:03:35,299 --> 00:03:36,965 And she doesn't change. 89 00:03:37,009 --> 00:03:39,051 - You saw me sitting at the table 90 00:03:39,136 --> 00:03:41,053 Doing the [bleep] payroll. 91 00:03:41,138 --> 00:03:43,096 The moment we don't see eye to eye, 92 00:03:43,140 --> 00:03:46,266 It goes from 1 to 10 immediately. 93 00:03:53,484 --> 00:03:55,442 - The drama here is just like a [bleep] clown show. 94 00:03:55,527 --> 00:03:57,110 I don't even know how to respond to it. 95 00:03:57,154 --> 00:03:59,363 It's just not appropriate for the workplace. 96 00:04:01,283 --> 00:04:04,284 - Max's is celebrating our 95th year in business. 97 00:04:04,328 --> 00:04:08,038 What I hope for us is to reach 100 years, 98 00:04:08,082 --> 00:04:12,125 But I'm losing so much money, and I don't know why. 99 00:04:12,169 --> 00:04:13,961 - It's just ridiculous. 100 00:04:14,004 --> 00:04:16,255 - It's a power struggle in my own restaurant. 101 00:04:16,340 --> 00:04:18,924 I need gordon to come in and help me. 102 00:04:19,009 --> 00:04:22,678 I have to keep this place open. I have to keep making money. 103 00:04:22,721 --> 00:04:23,804 - It's ridiculous. 104 00:04:23,931 --> 00:04:25,138 You don't know how to own your restaurant, 105 00:04:25,224 --> 00:04:27,808 And you won't man up to it. 106 00:04:27,893 --> 00:04:29,685 - Right. 107 00:04:29,770 --> 00:04:31,561 [dramatic music] 108 00:04:31,647 --> 00:04:33,438 - This place is a death trap. 109 00:04:33,524 --> 00:04:36,775 I can't help you if you can't help yourself. 110 00:04:36,819 --> 00:04:38,402 Rot has set in! Smell it! 111 00:04:38,529 --> 00:04:42,072 Shut it down! 112 00:04:43,075 --> 00:04:45,909 [upbeat music] 113 00:04:45,995 --> 00:04:49,413 ♪ ♪ 114 00:04:49,456 --> 00:04:51,707 - What's more american than a classic hot dog? 115 00:04:51,750 --> 00:04:54,251 That's why I'm in long branch on the jersey shore 116 00:04:54,295 --> 00:04:56,253 To visit max's bar and grill. 117 00:04:56,297 --> 00:04:59,506 Now, this place has been operating for 95 years. 118 00:04:59,550 --> 00:05:01,383 And they hope to celebrate their 100th year. 119 00:05:01,468 --> 00:05:06,054 That's if they can keep their buns in their seats. 120 00:05:06,056 --> 00:05:07,514 - Hi. Welcome. - Nice to see you. 121 00:05:07,599 --> 00:05:09,516 - Hi. My name is jennifer. - Jennifer, the owner? 122 00:05:09,643 --> 00:05:10,976 - Yes. Very nice to meet you. 123 00:05:11,020 --> 00:05:12,269 - Oh, my lord. This place is huge. 124 00:05:12,396 --> 00:05:14,313 - Thank you. Welcome to max's. 125 00:05:14,398 --> 00:05:16,982 Having gordon in the restaurant makes me a little nervous. 126 00:05:17,067 --> 00:05:19,443 It makes me feel very exposed. 127 00:05:19,528 --> 00:05:21,153 Follow me. I'm going to seat you right over here. 128 00:05:21,238 --> 00:05:22,821 - Yes. - He's here. 129 00:05:22,865 --> 00:05:24,698 - What table is he sitting at? 130 00:05:24,742 --> 00:05:26,283 - 18. The high top. 131 00:05:26,952 --> 00:05:28,035 - Start with a drink? 132 00:05:28,078 --> 00:05:29,286 - Yeah, I'll have a coffee, actually, 133 00:05:29,330 --> 00:05:30,287 And a glass of water. - You got it. 134 00:05:30,331 --> 00:05:32,039 Thank you. - Thank you. 135 00:05:32,082 --> 00:05:33,373 - The place is cold. 136 00:05:33,500 --> 00:05:36,877 It's kind of dated in here. In a bit of a time warp. 137 00:05:36,962 --> 00:05:40,464 And all these exposed walls with concrete in your face, 138 00:05:40,549 --> 00:05:42,591 It feels like I'm eating in my granddad's garage. 139 00:05:42,634 --> 00:05:46,053 - Gordon's going to begin with a glass of water, a coffee. 140 00:05:46,096 --> 00:05:49,264 - So, wow, what an array of dogs. 141 00:05:49,350 --> 00:05:52,059 Got the barney, dirty dog, mr. Max, mrs. Max, 142 00:05:52,144 --> 00:05:54,519 The new yorker, the chicago, the nacho dog, 143 00:05:54,605 --> 00:05:56,438 Handhelds, basket, starters. 144 00:05:56,523 --> 00:06:00,517 I'm always super nervous when I see a menu this big 145 00:06:00,569 --> 00:06:05,322 'cause that dictates that it's 95% frozen. 146 00:06:05,366 --> 00:06:06,531 - Hi. - How are you? 147 00:06:06,575 --> 00:06:07,616 - Good. How are you? - And what's your name? 148 00:06:07,659 --> 00:06:08,867 - I'm christina. - Christina. 149 00:06:08,952 --> 00:06:10,243 - Nice to meet you. - Gordon. Nice to see you. 150 00:06:10,329 --> 00:06:11,745 Pleasure. Likewise. - Nice to meet you. 151 00:06:11,830 --> 00:06:13,121 - How long have you been here? 152 00:06:13,207 --> 00:06:16,625 - I have been here off and on for about 10 years. 153 00:06:16,710 --> 00:06:17,876 - Wow, congrats. 154 00:06:17,961 --> 00:06:20,337 So, truthfully, what's wrong with this place? 155 00:06:20,422 --> 00:06:22,381 - There's a lot of struggles. 156 00:06:22,424 --> 00:06:26,176 Lack of structure, inconsistencies with food. 157 00:06:26,261 --> 00:06:29,170 There's a lot of drama. - Damn, that's not good. 158 00:06:29,223 --> 00:06:33,308 - The ex-husband working here, the girlfriend is working here. 159 00:06:33,352 --> 00:06:35,852 - Jennifer's-- - ex-husband. 160 00:06:35,896 --> 00:06:37,562 He works behind the line. - Wow. 161 00:06:37,606 --> 00:06:39,106 And his girlfriend works here as well? 162 00:06:39,149 --> 00:06:40,732 - His girlfriend works here. - Who's that? 163 00:06:40,734 --> 00:06:42,442 - Mk. 164 00:06:43,529 --> 00:06:46,113 - Man, this is a love triangle, sort of. 165 00:06:46,198 --> 00:06:48,115 - Yeah. [laughs] - wow. 166 00:06:49,326 --> 00:06:52,452 Let's order. Let's start off with some nachos. 167 00:06:52,496 --> 00:06:53,745 - Anything else? 168 00:06:53,872 --> 00:06:55,539 - Yeah, I'd like to try some of the homemade chili 169 00:06:55,582 --> 00:06:56,998 And some mac and cheese bites as well. 170 00:06:57,042 --> 00:06:58,208 - Mac bites. - Thank you. 171 00:06:58,252 --> 00:07:00,752 And then max famous hot dogs. 172 00:07:00,796 --> 00:07:02,421 Let's start off with the barney. 173 00:07:02,506 --> 00:07:03,797 - The barney? Ok. - Yeah. 174 00:07:03,924 --> 00:07:06,633 Let's do the chicago dog. - The chicago. All right. 175 00:07:06,718 --> 00:07:08,218 - Good. I look forward to catching up. 176 00:07:08,262 --> 00:07:10,178 - Yeah, no problem. - Thank you. 177 00:07:10,264 --> 00:07:12,431 Woo. I haven't even eaten yet, 178 00:07:12,474 --> 00:07:16,143 And this place sounds a [bleep] disaster. 179 00:07:17,312 --> 00:07:19,146 - All right, gordon's table. I got a nacho, 180 00:07:19,231 --> 00:07:21,189 Some fried mac and cheese bites. 181 00:07:21,275 --> 00:07:23,775 - Let's really impress him, please. 182 00:07:23,861 --> 00:07:25,610 Show him what we're made of. 183 00:07:25,696 --> 00:07:29,364 - [sighs] shut the [bleep] up. 184 00:07:30,617 --> 00:07:32,284 - Nachos. 185 00:07:34,580 --> 00:07:36,246 - Ok. - Cheese bites. 186 00:07:36,290 --> 00:07:37,956 - All right. - Nachos. 187 00:07:38,041 --> 00:07:39,291 - Thank you very much. 188 00:07:39,334 --> 00:07:41,126 Are the cheese bites made in house? 189 00:07:41,170 --> 00:07:42,794 - They are not. They are actually a product 190 00:07:42,913 --> 00:07:44,004 That we do bring in. 191 00:07:44,047 --> 00:07:45,255 - Right. Gotcha. - Please enjoy. 192 00:07:45,299 --> 00:07:47,674 - Thank you very much. - Thank you. 193 00:07:47,759 --> 00:07:49,926 - Ok. 194 00:07:50,012 --> 00:07:51,928 Not the--not the best start. 195 00:07:51,930 --> 00:07:53,013 They look frozen. 196 00:07:53,098 --> 00:07:55,640 Heavily breaded, and so yeah. 197 00:07:55,684 --> 00:07:58,977 There's hardly any mac and cheese, just all breading. 198 00:07:59,021 --> 00:08:01,062 Yeah, not good. 199 00:08:02,733 --> 00:08:04,024 Wow. 200 00:08:04,067 --> 00:08:05,775 They're terrible. 201 00:08:05,861 --> 00:08:08,612 It's just deep fried frozen [bleep]. 202 00:08:08,697 --> 00:08:12,449 - I wish that we made more things in house for him. 203 00:08:12,534 --> 00:08:15,285 - Nachos, ok. 204 00:08:17,289 --> 00:08:20,999 Wow. Grilled chicken, plain, no seasoning. 205 00:08:21,043 --> 00:08:24,169 Cheese that's not even properly melted, just tired. 206 00:08:24,254 --> 00:08:25,629 [bleep]. 207 00:08:25,797 --> 00:08:29,549 Basically, just another bad example of a regular old item. 208 00:08:29,593 --> 00:08:32,761 $12 for that. $10 for the bowl of chili 209 00:08:32,804 --> 00:08:34,513 With hardly any chili in there. 210 00:08:35,849 --> 00:08:38,225 Hm. It's weird. 211 00:08:38,310 --> 00:08:39,518 - You should go check on him. 212 00:08:39,561 --> 00:08:43,396 I'm concerned, and I don't want to hover. 213 00:08:43,440 --> 00:08:44,564 - Christina. - How are we making out? 214 00:08:44,608 --> 00:08:46,441 - Mm. Yeah, not the start I thought. 215 00:08:46,527 --> 00:08:49,361 So they just taste sort of frozen. 216 00:08:49,446 --> 00:08:50,820 And the breading is just this sort of-- 217 00:08:50,864 --> 00:08:52,280 - You taste the frozen taste? 218 00:08:52,324 --> 00:08:54,533 - And this thing here is just like a congealed mess. 219 00:08:54,618 --> 00:08:56,284 Even the cheese isn't melted properly. 220 00:08:56,328 --> 00:08:57,911 - Ok. Let me get all this out of your way. 221 00:08:57,955 --> 00:08:59,913 - Please, and thank you. That's disappointing, though. 222 00:08:59,998 --> 00:09:01,540 Thank you very much. 223 00:09:02,626 --> 00:09:03,750 - He was not happy. 224 00:09:03,919 --> 00:09:06,962 - Right. Who made the nachos for gordon ramsay? 225 00:09:07,005 --> 00:09:10,549 He was not happy. - Hm. 226 00:09:10,592 --> 00:09:13,468 - Let's knock these dogs out the park, please. 227 00:09:13,554 --> 00:09:16,137 - Ok. - We got to get this right. 228 00:09:16,265 --> 00:09:17,973 Here you go, gordon. - Ok. 229 00:09:18,016 --> 00:09:19,599 - This is our barney. - Ok, thank you. 230 00:09:19,685 --> 00:09:21,685 - And I see you already have a knife and fork, so. 231 00:09:21,770 --> 00:09:22,936 - Yes, thank you. - Enjoy. 232 00:09:23,021 --> 00:09:24,813 The onions are homemade. 233 00:09:24,898 --> 00:09:27,023 - Right. - And enjoy. 234 00:09:27,067 --> 00:09:29,276 - Great. Thank you. 235 00:09:30,320 --> 00:09:33,321 Wait, the onions are homemade? 236 00:09:35,367 --> 00:09:38,702 [bleep]. 237 00:09:38,745 --> 00:09:39,911 Look at that hot dog. 238 00:09:39,997 --> 00:09:43,373 Tell me. That is gross! 239 00:09:43,500 --> 00:09:46,626 There's more wrinkles on there than is in my granddad [bleep] 240 00:09:46,670 --> 00:09:47,919 And he's been dead for 10 years. 241 00:09:47,963 --> 00:09:49,871 [bleep]. 242 00:09:49,923 --> 00:09:51,548 - He's looking at his hot dog. 243 00:09:51,633 --> 00:09:53,508 - You should have seen the look on his face 244 00:09:53,552 --> 00:09:54,801 When you walked away. 245 00:09:54,845 --> 00:09:56,553 - It was bad? 246 00:09:56,638 --> 00:09:58,680 - When I think about hot dogs, 247 00:09:58,724 --> 00:10:01,516 They should be, you know, fat, juicy, delicious. 248 00:10:01,560 --> 00:10:03,476 This thing is blistered and wrinkled, 249 00:10:03,520 --> 00:10:07,397 Reminiscent of a bison's [bleep]. 250 00:10:09,610 --> 00:10:10,734 Wow. 251 00:10:13,030 --> 00:10:15,238 [spits] that is terrible. 252 00:10:15,324 --> 00:10:18,283 Oh, my god. It is just flavorless. 253 00:10:18,368 --> 00:10:23,913 It tastes of chemicals, and it's just very, very salty. 254 00:10:23,999 --> 00:10:25,790 - I'm feeling stressed. 255 00:10:25,834 --> 00:10:27,667 I don't think he's happy at all. 256 00:10:27,753 --> 00:10:30,587 - There's no [bleep] way that this hot dog 257 00:10:30,631 --> 00:10:33,048 Put this restaurant on the map. Look at it. 258 00:10:33,133 --> 00:10:35,342 [bleep]. I can find better hot dogs 259 00:10:35,385 --> 00:10:39,304 At 4:00 in the morning in times square. 260 00:10:39,389 --> 00:10:42,515 That is just absolutely shocking. 261 00:10:42,559 --> 00:10:45,310 The [bleep] bad news is, I've got another one coming. 262 00:10:45,354 --> 00:10:46,394 Hello. - How are you today? 263 00:10:46,480 --> 00:10:47,437 - How are you? - Good. 264 00:10:47,481 --> 00:10:48,813 - And first name is? - Mary kate. 265 00:10:48,899 --> 00:10:50,023 - Mary kate, nice to meet you. You good? 266 00:10:50,108 --> 00:10:51,858 - Nice to meet you. - I'm done with that. 267 00:10:51,902 --> 00:10:53,026 I've got the chicago dog coming next. 268 00:10:53,070 --> 00:10:54,235 May I have some fresh coffee, please? 269 00:10:54,279 --> 00:10:55,695 - Of course. I'll be right back with that. 270 00:10:56,907 --> 00:10:59,866 - Ok, here is our chicago. - Thank you. 271 00:10:59,951 --> 00:11:01,117 Dog with pickle, tomato, 272 00:11:01,161 --> 00:11:02,786 Onions, pepper, and celery salt. 273 00:11:02,871 --> 00:11:06,665 Oh, [bleep]. We've cracked on that one. 274 00:11:06,750 --> 00:11:08,083 Bloody hell. 275 00:11:08,126 --> 00:11:10,627 This is really lazy. 276 00:11:12,255 --> 00:11:15,965 Honestly, [bleep], 277 00:11:16,009 --> 00:11:17,509 I've had a lot of dogs in my time, 278 00:11:17,594 --> 00:11:20,220 But this one has to be it. 279 00:11:20,263 --> 00:11:22,472 I mean, it tastes rubbery. 280 00:11:22,516 --> 00:11:24,516 - How we doing? - The crack on this one was 281 00:11:24,559 --> 00:11:25,642 Bigger than the grand canyon. - [laughs] 282 00:11:25,686 --> 00:11:29,354 - No, it's just rubbery. Yeah, not good. 283 00:11:29,398 --> 00:11:30,480 - Wow. - Yeah. 284 00:11:30,565 --> 00:11:33,817 Thank you very much. - You got it. 285 00:11:33,902 --> 00:11:35,110 Hey. 286 00:11:35,195 --> 00:11:37,028 - Good? - No. 287 00:11:37,114 --> 00:11:38,905 He just was not happy with it. 288 00:11:38,949 --> 00:11:40,990 - Wow. 289 00:11:41,076 --> 00:11:43,743 That's disappointing. 290 00:11:43,829 --> 00:11:45,245 Hey, jake. 291 00:11:45,288 --> 00:11:48,206 Gordon's reaction to our chicago dog? 292 00:11:48,208 --> 00:11:49,249 - Ok? 293 00:11:49,292 --> 00:11:51,584 - He said that the whole overall dog 294 00:11:51,628 --> 00:11:54,212 Was just very disappointing. 295 00:11:54,297 --> 00:11:55,672 - Ok. 296 00:11:57,592 --> 00:11:59,509 - The kind of person that jake is, 297 00:11:59,594 --> 00:12:01,261 He is on the quieter side. 298 00:12:01,346 --> 00:12:03,471 But the reality of it is is that 299 00:12:03,515 --> 00:12:05,724 I don't think he cares that much. 300 00:12:05,767 --> 00:12:09,102 - Just letting you know. 301 00:12:14,192 --> 00:12:16,901 - That's jake and his ordering, I guess. 302 00:12:16,987 --> 00:12:18,778 - I mean, you own the place. 303 00:12:18,864 --> 00:12:20,155 - I didn't hear you. What? 304 00:12:20,157 --> 00:12:21,322 - You do own the restaurant. 305 00:12:21,441 --> 00:12:22,657 So if something's wrong, it is-- 306 00:12:22,743 --> 00:12:24,117 - No, I understand that-- - you can't blame jake. 307 00:12:24,202 --> 00:12:25,243 - Well, I'm not blaming him, but I'm saying-- 308 00:12:25,287 --> 00:12:26,578 - You just blamed jake. 309 00:12:26,621 --> 00:12:27,954 You just said, "that's jake and his ordering." 310 00:12:28,039 --> 00:12:31,124 - My ex-husband's girlfriend always yells at me. 311 00:12:31,209 --> 00:12:35,128 I feel bullied, unheard. 312 00:12:35,213 --> 00:12:37,547 This has to change, or I'm going to blow up. 313 00:12:37,591 --> 00:12:39,299 - You need to talk to him. - He does the food ordering. 314 00:12:39,384 --> 00:12:40,592 - But you own the restaurant. 315 00:12:40,719 --> 00:12:42,886 - We can have this conversation later. Thank you. 316 00:12:42,929 --> 00:12:44,429 - Phew, [bleep]. 317 00:12:44,514 --> 00:12:46,097 I've come for a hot dog. 318 00:12:46,183 --> 00:12:48,600 I feel like I'm in [bleep] therapy. 319 00:12:54,065 --> 00:12:57,484 - I'm on the jersey shore at max's bar and grill. 320 00:12:57,527 --> 00:12:59,944 I've tasted their famous hot dogs... 321 00:13:00,030 --> 00:13:01,112 That is terrible. 322 00:13:01,156 --> 00:13:02,739 - I don't think he's happy at all. 323 00:13:02,783 --> 00:13:04,073 - Discovered a love triangle... 324 00:13:04,159 --> 00:13:05,366 - But you own the restaurant. 325 00:13:05,494 --> 00:13:06,743 - We can have this conversation later. Thank you. 326 00:13:06,828 --> 00:13:09,120 - And now I need to meet the owner, jennifer... 327 00:13:09,206 --> 00:13:10,538 Let's catch up, shall we? - Yes. 328 00:13:10,582 --> 00:13:13,124 - To find out why this 95-year-old restaurant 329 00:13:13,210 --> 00:13:15,418 Is on the brink of collapse. 330 00:13:15,462 --> 00:13:17,003 The last customer has gone, yeah? 331 00:13:17,088 --> 00:13:18,588 - Yes. - Uh, ooh. 332 00:13:18,632 --> 00:13:20,340 I'll come on to the food in a minute. 333 00:13:20,425 --> 00:13:21,800 There's quite a lot to say and also I'd like to 334 00:13:21,843 --> 00:13:25,637 Talk to the chef. There's some real issues with that. 335 00:13:25,722 --> 00:13:27,430 - Sure. - But it wasn't good. 336 00:13:27,516 --> 00:13:30,183 Take me back to the beginning when you took over. 337 00:13:30,268 --> 00:13:32,519 - I took over, I would say, in 2018. 338 00:13:32,604 --> 00:13:35,230 But I've been doing this since I'm 15 years old, off and on, 339 00:13:35,273 --> 00:13:37,524 With my dad, my grandma, and my whole family. 340 00:13:37,651 --> 00:13:42,612 And I always say that max's is more than just me. 341 00:13:42,697 --> 00:13:46,241 It is part of this history of long branch. 342 00:13:46,284 --> 00:13:47,867 It's part of the community. 343 00:13:47,911 --> 00:13:49,327 People come to me and say, 344 00:13:49,412 --> 00:13:51,579 "my dad's last meal was a max's hot dog. 345 00:13:51,665 --> 00:13:54,499 I put a max's hot dog in my dad's coffin." 346 00:13:56,127 --> 00:13:57,752 That means something to me. 347 00:13:57,796 --> 00:14:00,004 - The dogs, why were they so dry and salty? 348 00:14:00,090 --> 00:14:01,840 Why were they cracked and dry? 349 00:14:01,883 --> 00:14:06,135 - Our hot dog has been a staple here for 9 and 1/2 decades. 350 00:14:06,179 --> 00:14:09,138 - Wow. - And I'm not quick to change. 351 00:14:09,266 --> 00:14:10,056 - Wow. 352 00:14:10,141 --> 00:14:12,225 That's not good enough. 353 00:14:12,310 --> 00:14:15,228 - I also think jake, who's my ex-husband, 354 00:14:15,272 --> 00:14:20,066 I don't think that he's purposely made things bad, 355 00:14:20,151 --> 00:14:22,819 But I think that he-- he lacks passion. 356 00:14:22,863 --> 00:14:25,989 I think that he's just lost something along the way. 357 00:14:26,074 --> 00:14:28,157 - Why would you keep him here? 358 00:14:28,243 --> 00:14:31,536 - He agreed to, you know, hang in there for the kids, 359 00:14:31,580 --> 00:14:34,581 But not as a married couple, I guess you could say. 360 00:14:34,666 --> 00:14:35,999 - No. 361 00:14:36,042 --> 00:14:38,751 Now jake is with mk. 362 00:14:38,837 --> 00:14:41,588 Just the scenario, being new to this, 363 00:14:41,673 --> 00:14:43,506 Why would you keep her here? 364 00:14:43,550 --> 00:14:46,718 - Mk coming on board was a decision I made 365 00:14:46,761 --> 00:14:50,763 Because I lost two full-time employees in April. 366 00:14:50,849 --> 00:14:52,599 Very quickly, I had to fire them. 367 00:14:52,684 --> 00:14:57,186 And I don't know if I made the best decision. 368 00:14:57,272 --> 00:14:59,230 She's not a very good communicator. 369 00:14:59,316 --> 00:15:03,359 I can't sit and have a level-headed conversation 370 00:15:03,445 --> 00:15:06,321 And get my point across. It becomes too toxic. 371 00:15:06,406 --> 00:15:09,941 - We're at boiling point here, but you're the boss. 372 00:15:09,993 --> 00:15:13,453 - I am, and I'm not respected. 373 00:15:14,748 --> 00:15:16,956 - I love the fact you want to continue this legacy. 374 00:15:17,000 --> 00:15:18,374 I love all that, 375 00:15:18,460 --> 00:15:22,211 But you're brunting the risk, the responsibility, 376 00:15:22,297 --> 00:15:24,464 Trying to continue the legacy. It's not working. 377 00:15:24,549 --> 00:15:26,049 Clearly, we've got issues with the food. 378 00:15:26,134 --> 00:15:28,217 Clearly, the customers aren't biting. 379 00:15:28,303 --> 00:15:30,511 And there's fighting in front of those customers. 380 00:15:30,597 --> 00:15:32,388 But what I need to know is 381 00:15:32,432 --> 00:15:37,268 How deep are you in now, financially? 382 00:15:37,354 --> 00:15:39,562 - Well, that's very embarrassing. 383 00:15:39,606 --> 00:15:40,813 I have to be honest. 384 00:15:40,857 --> 00:15:43,975 I mean, I'm, you know, well over $1 million. 385 00:15:44,027 --> 00:15:46,986 - In debt? - In debt. 386 00:15:47,030 --> 00:15:49,906 - Holy [bleep]. - Yeah. 387 00:15:49,950 --> 00:15:52,533 - [bleep], jennifer. 388 00:15:54,412 --> 00:15:57,121 I'm here to help, but it's gonna get hard 389 00:15:57,248 --> 00:15:59,123 Before it gets better. - I know that. 390 00:15:59,250 --> 00:16:00,416 - Can I meet him? - Yes. 391 00:16:00,502 --> 00:16:02,168 - Can you get him out, please? - Yes. 392 00:16:02,253 --> 00:16:03,503 - I need to meet jennifer's ex-husband, 393 00:16:03,630 --> 00:16:06,339 Who's also the current kitchen manager, 394 00:16:06,424 --> 00:16:09,509 And dig a little deeper into this hot dog disaster. 395 00:16:09,552 --> 00:16:10,969 Hey. - Hi. Hi, chef. 396 00:16:11,054 --> 00:16:12,011 - Hey. How are you? Gordon. 397 00:16:12,097 --> 00:16:13,554 You must be jake, right? - Yes. 398 00:16:13,640 --> 00:16:17,392 - Uh, wow. How are you feeling? - Uh, ok. 399 00:16:17,435 --> 00:16:19,560 - Yeah, "ok" doesn't give me much confidence. 400 00:16:19,604 --> 00:16:20,603 - Well. 401 00:16:20,730 --> 00:16:21,854 - Let's talk about the food, shall we? 402 00:16:21,898 --> 00:16:23,272 Because you're the kitchen manager there. 403 00:16:23,358 --> 00:16:24,857 That's your title. Is that right? 404 00:16:24,943 --> 00:16:26,526 - Yes. - Yeah, the food's dreadful. 405 00:16:26,611 --> 00:16:27,735 - Um-- 406 00:16:27,862 --> 00:16:30,071 - I don't see anything famous about the dogs. 407 00:16:30,156 --> 00:16:33,574 Why do they taste processed, dry, and rubbery? 408 00:16:33,618 --> 00:16:37,286 - That's the way I was taught and shown by ownership. 409 00:16:37,330 --> 00:16:38,454 That's the way they've always been. 410 00:16:38,540 --> 00:16:40,289 - This legacy was not built on that [bleep] 411 00:16:40,333 --> 00:16:42,375 That we've just eaten, let me tell you. 412 00:16:42,460 --> 00:16:44,577 [tense music] 413 00:16:44,629 --> 00:16:46,462 This is a very strange setup. 414 00:16:46,548 --> 00:16:48,297 It's a very strange triangle, right? 415 00:16:48,341 --> 00:16:51,384 Because you're sadly divorced. - Yes. 416 00:16:51,428 --> 00:16:55,221 - And you and mk are an item. - Mm-hmm. 417 00:16:55,265 --> 00:17:00,018 - This relationship is fraught, and I've witnessed it, 418 00:17:00,061 --> 00:17:01,477 That mk doesn't make it 419 00:17:01,521 --> 00:17:03,146 The friendliest of places to work in. 420 00:17:03,231 --> 00:17:04,814 So when you see your girlfriend-- 421 00:17:04,899 --> 00:17:06,816 - I don't feel-- - disrespecting the owner, 422 00:17:06,901 --> 00:17:08,776 How does that make you feel? 423 00:17:08,820 --> 00:17:12,780 - Um, I don't want toxicity. And I don't want, you know, 424 00:17:12,866 --> 00:17:15,283 Mary kate and jen to be at ends, and-- 425 00:17:15,368 --> 00:17:17,493 - You don't want, but they are. You know that. 426 00:17:17,579 --> 00:17:20,788 It's festering and bubbling and about to implode. 427 00:17:20,874 --> 00:17:22,749 Right now, this thing is-- 428 00:17:22,834 --> 00:17:24,500 Is a really nasty taste. 429 00:17:24,544 --> 00:17:27,879 And that's without tasting the [bleep] hot dog. 430 00:17:27,922 --> 00:17:30,131 [exhales] ok. 431 00:17:30,175 --> 00:17:31,382 Can I just see this place running-- 432 00:17:31,426 --> 00:17:32,383 - Sure can. 433 00:17:32,427 --> 00:17:33,968 - To see how this place functions? 434 00:17:34,012 --> 00:17:35,553 - Yes. - Yeah? 435 00:17:35,597 --> 00:17:38,890 And try to show a little bit of resilience with some passion. 436 00:17:38,933 --> 00:17:41,059 Do you have any passion? - Yeah, I have passion. 437 00:17:41,144 --> 00:17:42,727 - Are you concerned? Are you bothered? 438 00:17:42,771 --> 00:17:44,062 Do you give a [bleep]? 439 00:17:44,147 --> 00:17:45,730 - Of course I give a [bleep]. 440 00:17:45,774 --> 00:17:47,899 - Thank you, jake. - Thank you. 441 00:17:47,984 --> 00:17:49,567 - Holy [bleep]. 442 00:17:49,611 --> 00:17:51,903 Restaurants depend on creativity, flair, 443 00:17:51,905 --> 00:17:53,446 But also passion. 444 00:17:53,531 --> 00:17:56,032 And right now, this place is lackluster, 445 00:17:56,117 --> 00:17:57,325 And jake's not stepping up. 446 00:17:57,368 --> 00:18:00,411 He doesn't seem to be helping much. 447 00:18:01,498 --> 00:18:03,790 [upbeat music] 448 00:18:03,875 --> 00:18:05,291 I need to see for myself 449 00:18:05,376 --> 00:18:07,627 Why this once famous hot dog destination 450 00:18:07,670 --> 00:18:10,254 Has lost its way and lost its customers. 451 00:18:10,298 --> 00:18:11,547 - Hi. How are you? - I'm good. How are you? 452 00:18:11,633 --> 00:18:13,633 So I've asked members of the local community 453 00:18:13,718 --> 00:18:17,011 To fill the restaurant and put max's to the test. 454 00:18:17,055 --> 00:18:19,597 - Hi. Let's see. Where to put you? 455 00:18:21,434 --> 00:18:22,850 - The grilled cheese. Did you want to add 456 00:18:22,894 --> 00:18:24,477 Any bacon or tomato to it? 457 00:18:25,188 --> 00:18:26,312 - Sure. - Thank you. 458 00:18:26,439 --> 00:18:28,022 - Chicken nachos and everything on there is ok? 459 00:18:28,066 --> 00:18:29,357 - Yeah. - Cool. 460 00:18:30,318 --> 00:18:31,818 - I hope you're gonna enjoy it. 461 00:18:32,612 --> 00:18:34,695 - [chuckles] yeah, you can throw it down. 462 00:18:34,781 --> 00:18:35,780 I like that. 463 00:18:36,533 --> 00:18:39,033 - Ok, so first up, we've got two chicken nachos, 464 00:18:39,119 --> 00:18:40,284 Grilled chicken new yorker, 465 00:18:40,328 --> 00:18:41,786 Lobster roll, smokehouse medium, 466 00:18:41,830 --> 00:18:44,413 And along with these three dogs I'm putting out right now. 467 00:18:44,499 --> 00:18:46,332 - And what's a normal pickup time for those dogs? 468 00:18:46,417 --> 00:18:49,377 - We cook them on low, so maybe around 20, 30 minutes. 469 00:18:49,462 --> 00:18:52,046 - 20, 30 minutes? Wow, that's a long time. 470 00:18:52,132 --> 00:18:54,048 - All right, that lobster roll looks ready to go. 471 00:18:59,764 --> 00:19:01,139 Let me fix that for you. 472 00:19:01,224 --> 00:19:02,306 - What's wrong with that? 473 00:19:02,392 --> 00:19:03,975 - I put in the lobster grilled cheese, 474 00:19:04,060 --> 00:19:05,351 And they gave me a lobster roll. 475 00:19:05,436 --> 00:19:06,435 - Wow. 476 00:19:06,521 --> 00:19:08,354 - Um, this is a lobster grilled cheese, 477 00:19:08,439 --> 00:19:10,398 And they sent me a lobster roll. 478 00:19:10,441 --> 00:19:13,234 - I need a lobster grilled cheese asap. 479 00:19:13,319 --> 00:19:15,278 - Do you have nachos coming for 21? 480 00:19:15,363 --> 00:19:17,363 - We've got boneless chicken. - I don't see it. 481 00:19:17,448 --> 00:19:18,865 All right, I'll make you one asap. 482 00:19:18,908 --> 00:19:21,659 Nachos, nachos, wings, boneless chicken bites. 483 00:19:21,703 --> 00:19:24,537 - What are we working on here? Can you just talk to me? 484 00:19:24,581 --> 00:19:27,206 - I'm doing table 21, the big guy. 485 00:19:27,292 --> 00:19:29,709 - All right, thank you. How long on those nachos? 486 00:19:29,752 --> 00:19:33,129 - Give me, uh-- give me a minute. 487 00:19:33,173 --> 00:19:37,300 - Wow. He does not give a [bleep]. 488 00:19:37,343 --> 00:19:38,134 When jake's behind the line there, 489 00:19:38,219 --> 00:19:39,635 Is he always that lackluster? 490 00:19:39,721 --> 00:19:41,387 'cause he's sort of almost just going through the motions. 491 00:19:41,431 --> 00:19:42,763 - Well, he gets in his zone, 492 00:19:42,849 --> 00:19:46,100 And I know that he can get heated and overwhelmed. 493 00:19:46,186 --> 00:19:48,811 And I think he's trying to really hold himself together. 494 00:19:48,897 --> 00:19:51,647 - Dan, slow down on the apps 'cause I can't keep up. 495 00:19:51,733 --> 00:19:52,815 - What do you mean overwhelmed? 496 00:19:52,901 --> 00:19:54,317 Serving frozen food, it's not that-- 497 00:19:54,402 --> 00:19:58,237 - No, it shouldn't be that overwhelming. 498 00:19:58,323 --> 00:20:00,573 - Just a little undermanned right now 499 00:20:00,658 --> 00:20:01,908 For this amount of volume. 500 00:20:01,993 --> 00:20:03,117 - Can I help with anything? 501 00:20:03,161 --> 00:20:05,870 - Um, not right now. 502 00:20:06,623 --> 00:20:08,831 You know, there's little minor problems here and there, 503 00:20:08,875 --> 00:20:12,376 But nothing that's, you know, really hurting the place. 504 00:20:12,462 --> 00:20:16,088 - Let me check on your guys' appetizers for you. 505 00:20:16,174 --> 00:20:17,924 - You're not still waiting, are you? 506 00:20:17,967 --> 00:20:19,050 - Yes. - Yes. 507 00:20:19,093 --> 00:20:20,176 - You're still waiting for your food? 508 00:20:20,178 --> 00:20:21,636 - Yes. 509 00:20:21,679 --> 00:20:25,056 - Can we work on counter one and get two mr. Max's going 510 00:20:25,141 --> 00:20:27,350 So they can start on something please? 511 00:20:33,024 --> 00:20:34,315 - Are we still waiting for that? 512 00:20:34,400 --> 00:20:35,566 - Yes, we're still waiting for that. 513 00:20:35,610 --> 00:20:36,525 - Jake, how long for 21? 514 00:20:36,694 --> 00:20:38,736 They've been half an hour for nachos. 515 00:20:38,821 --> 00:20:41,489 - 21, I am waiting on boneless buffalo wings. 516 00:20:41,532 --> 00:20:46,160 - No, 21. Table 21, I got nachos and coconut shrimp. 517 00:20:46,246 --> 00:20:47,411 - I don't have-- all right. 518 00:20:47,455 --> 00:20:49,205 - You don't have 21? - Table 21. 519 00:20:49,290 --> 00:20:51,332 - I don't have that ticket. Give me one sec. 520 00:20:51,417 --> 00:20:53,167 - What are you waiting on? The wrap? 521 00:20:53,253 --> 00:20:55,044 Why is he just throwing food up 522 00:20:55,129 --> 00:20:57,964 From bits of other tables? - I'm not sure. 523 00:20:58,049 --> 00:20:59,340 - It's almost like we're just cooking 524 00:20:59,425 --> 00:21:01,884 What we want when we want. Nothing's complete. 525 00:21:01,970 --> 00:21:03,928 So the food's just dying in the window. 526 00:21:04,013 --> 00:21:06,472 Jake, can we sell these or not? - Yes, they're still hot. 527 00:21:06,557 --> 00:21:08,432 - Yeah, I didn't ask if they're hot, [bleep]. 528 00:21:08,518 --> 00:21:12,353 - More tickets coming. - What a mess. Oh, man. 529 00:21:12,438 --> 00:21:16,315 - All right, bar 10 right here. - Bar 10? Thank you. 530 00:21:16,359 --> 00:21:18,567 - Wow, welcome to being busy. 531 00:21:18,611 --> 00:21:21,445 Right now, this is a fraction of the business that you'd do. 532 00:21:21,489 --> 00:21:23,322 Jake, this guy's just throwing food out. 533 00:21:23,366 --> 00:21:24,657 There's no tables complete. 534 00:21:24,701 --> 00:21:26,617 There's just dishes going into the window. 535 00:21:28,037 --> 00:21:29,370 - He doesn't care. 536 00:21:29,414 --> 00:21:31,706 - Did this ticket go out? No. 537 00:21:31,749 --> 00:21:33,666 Just a disaster. 538 00:21:33,751 --> 00:21:35,459 ♪ ♪ 539 00:21:38,464 --> 00:21:41,424 [tense music] 540 00:21:41,426 --> 00:21:44,510 - At max's bar and grill, the orders are backing up. 541 00:21:44,637 --> 00:21:46,304 - It's all bits of tables coming up. 542 00:21:46,389 --> 00:21:48,472 It's a bizarre way of working, right? 543 00:21:48,558 --> 00:21:51,142 Jennifer, the owner, is out of her depth. 544 00:21:51,185 --> 00:21:52,476 Her ex-husband, jake, 545 00:21:52,562 --> 00:21:54,312 Is completely overwhelmed in the kitchen. 546 00:21:54,397 --> 00:21:55,938 - People just keep ordering and ordering? 547 00:21:56,024 --> 00:21:57,690 Come on. That's ridiculous. 548 00:21:57,775 --> 00:21:59,025 - If they can't handle an increase in business... 549 00:21:59,068 --> 00:22:00,318 - I'm waiting on the nachos. 550 00:22:00,445 --> 00:22:02,778 - There's no way they'll generate enough revenue 551 00:22:02,864 --> 00:22:04,613 To make 100 years old. 552 00:22:08,870 --> 00:22:10,953 - All they have left is the legacy 553 00:22:11,039 --> 00:22:13,331 Of their once famous hot dog. 554 00:22:16,336 --> 00:22:18,252 - Yeah, mine did, too. It was definitely overcooked. 555 00:22:18,296 --> 00:22:19,795 It tasted like plastic. 556 00:22:19,881 --> 00:22:22,131 - Ladies, my locals, how we doing here? 557 00:22:22,216 --> 00:22:25,259 So far, so good? What's going on? 558 00:22:26,262 --> 00:22:28,262 - Yes, that's burnt for you tonight. 559 00:22:28,348 --> 00:22:30,514 - Hello. How are we? What did you get? 560 00:22:30,600 --> 00:22:32,516 - The mr. Max, I think it was. - Mr. Max. 561 00:22:32,602 --> 00:22:34,060 Is it a good hot dog? 562 00:22:34,145 --> 00:22:36,145 - Uh, I would say no. - No. 563 00:22:36,189 --> 00:22:38,564 - I think on the bottom, it was a little, uh-- 564 00:22:38,649 --> 00:22:40,649 - Oh, jeez, yeah. - Little burnt and such, yeah. 565 00:22:40,693 --> 00:22:42,401 - Slightly dry. My apologies. 566 00:22:42,487 --> 00:22:43,819 Customers are hating the hot dogs. 567 00:22:43,863 --> 00:22:45,196 They're dry. They're salty. 568 00:22:45,281 --> 00:22:47,323 And the whole thing is lackluster. 569 00:22:47,408 --> 00:22:49,200 It's hard to believe this business 570 00:22:49,285 --> 00:22:52,620 Has been functioning for 95 years. 571 00:22:54,207 --> 00:22:55,247 - Where are you getting drinks for? 572 00:22:55,333 --> 00:22:58,125 - 13. - You can just do a pitcher 573 00:22:58,211 --> 00:23:01,253 And--ok. - I got it. It's all good. 574 00:23:01,297 --> 00:23:03,881 Mk, are you there looking at table 13? 575 00:23:03,966 --> 00:23:05,591 - I am. We are getting it done. 576 00:23:05,635 --> 00:23:10,888 - Do you have any kind of time frame? 577 00:23:10,932 --> 00:23:12,890 - They are coming. 578 00:23:12,934 --> 00:23:14,350 - Ok. 579 00:23:17,146 --> 00:23:20,314 Mk, her delivery is so abrasive. 580 00:23:20,400 --> 00:23:23,567 All it does is make everybody retreat. 581 00:23:23,653 --> 00:23:24,527 I'm sick of it. 582 00:23:24,654 --> 00:23:26,320 - It's toxic. - It's very toxic. 583 00:23:26,406 --> 00:23:28,823 - There's no one dream team. - It's not a team, no. 584 00:23:28,866 --> 00:23:30,324 - No. - No. 585 00:23:30,368 --> 00:23:33,077 - We're waiting on a smokehouse chicken, no barbecue. 586 00:23:33,162 --> 00:23:36,247 Why was her wrap delivered and no mr. Max? 587 00:23:36,290 --> 00:23:38,249 We really need the nachos. 588 00:23:38,334 --> 00:23:40,418 They've been waiting a long time. 589 00:23:40,461 --> 00:23:42,753 - Jen walked up to the window every time 590 00:23:42,797 --> 00:23:44,797 To let jake know what he did wrong. 591 00:23:44,882 --> 00:23:47,258 - It went out at 4:02 in the computer. 592 00:23:47,301 --> 00:23:50,010 It's 4:33. Gotta work on our time. 593 00:23:50,096 --> 00:23:53,013 - Not once did she try to fix or help. 594 00:23:53,099 --> 00:23:54,640 - This is easy peasy right here. 595 00:23:54,684 --> 00:23:57,476 - Thank you so much. I hope you enjoy your night. 596 00:23:57,562 --> 00:24:01,313 Watching jake just get [bleep] on all day is hard. 597 00:24:01,399 --> 00:24:03,941 - What are you looking at? - It's not all his fault. 598 00:24:04,193 --> 00:24:05,776 Sorry about the hot dog. 599 00:24:05,862 --> 00:24:08,154 - Have a nice night, ladies. Thank you. 600 00:24:08,197 --> 00:24:10,114 - You know, something has to change. 601 00:24:10,199 --> 00:24:12,992 - It's clear that tensions are running high at max's. 602 00:24:13,035 --> 00:24:15,661 And after a disastrous dinner service... 603 00:24:15,746 --> 00:24:17,955 Let's have a quick catch-up with everybody, shall we? 604 00:24:18,040 --> 00:24:19,081 Jake, let's have a catch-up together. 605 00:24:19,167 --> 00:24:20,249 Mk, can you join us, please, darling? 606 00:24:20,334 --> 00:24:21,667 - Sure. - Yeah? Let's go. 607 00:24:21,752 --> 00:24:24,920 It's time to deliver some hard facts to the team. 608 00:24:24,964 --> 00:24:27,548 Ok. Ooh la la. 609 00:24:27,633 --> 00:24:30,301 This place has been running for 9 and 1/2 decades. 610 00:24:30,428 --> 00:24:33,554 We've got the location. We've got the name. 611 00:24:33,598 --> 00:24:38,225 But no one's holding on to any form of standards. 612 00:24:38,311 --> 00:24:39,560 - Yep. 613 00:24:39,604 --> 00:24:40,603 - Jake, how you feeling? 614 00:24:40,688 --> 00:24:43,439 - I'm feeling a little-- little defeated. 615 00:24:43,483 --> 00:24:46,108 I think the kitchen got pushed to the edge. 616 00:24:46,194 --> 00:24:47,443 - But that's a fraction of the business 617 00:24:47,528 --> 00:24:49,236 You should be able to handle here. 618 00:24:49,322 --> 00:24:51,071 Now, every area of this business 619 00:24:51,157 --> 00:24:54,325 Is spiraling out of control. 620 00:24:54,410 --> 00:24:57,369 When was the last time we had a general staff meeting? 621 00:24:57,413 --> 00:24:58,996 Together? - Two years ago. 622 00:24:59,040 --> 00:25:02,041 - What? Two years ago? - Easily. 623 00:25:02,126 --> 00:25:03,375 - Oh, my god. 624 00:25:03,503 --> 00:25:06,045 - To try to get everybody at the same time 625 00:25:06,130 --> 00:25:07,129 Doesn't always work. 626 00:25:07,173 --> 00:25:08,422 - No, but as the owner, 627 00:25:08,466 --> 00:25:11,425 Your responsibility is to get that info to them. 628 00:25:12,720 --> 00:25:16,138 It doesn't feel like there's a team spirit here. 629 00:25:16,182 --> 00:25:18,098 - I'm newer here, but yes, I could 630 00:25:18,184 --> 00:25:19,558 Definitely agree with that. - Yeah? 631 00:25:19,602 --> 00:25:22,520 - Like everyone wants to be in control, but no one is. 632 00:25:22,605 --> 00:25:25,814 And the back and forth between jen and mk and jake, 633 00:25:25,900 --> 00:25:27,191 Like, it's a lot. 634 00:25:27,276 --> 00:25:30,611 And everyone sees it, you know? Even the customers. 635 00:25:30,655 --> 00:25:32,821 - I think the problem is, is I have an idea, 636 00:25:32,865 --> 00:25:34,198 Jen agrees with the idea, 637 00:25:34,283 --> 00:25:36,408 And then when we come to implement it, 638 00:25:36,494 --> 00:25:39,370 Jen doesn't have my back-- - that's not true. 639 00:25:39,413 --> 00:25:43,374 Mk has offered a lot of ideas and suggestions. 640 00:25:43,417 --> 00:25:45,751 They are good ones. But then when I say, 641 00:25:45,878 --> 00:25:48,003 All right, well, I'll see you later or what have you, 642 00:25:48,047 --> 00:25:49,213 And she's working with someone, 643 00:25:49,298 --> 00:25:50,923 And then the next morning when we come in, 644 00:25:50,967 --> 00:25:53,384 Food was left on the floor or things weren't swept. 645 00:25:53,427 --> 00:25:55,010 I get a picture of it the next day. 646 00:25:55,096 --> 00:25:56,762 - Never. I have never done that. 647 00:25:56,806 --> 00:25:59,223 I will send you a picture of a full rack of silverware 648 00:25:59,308 --> 00:26:00,599 And ask you why it wasn't rolled, but-- 649 00:26:00,685 --> 00:26:02,643 - I couldn't roll silverware after my shift. 650 00:26:02,728 --> 00:26:04,436 - Do servers roll silverware at the end of their shift? 651 00:26:04,522 --> 00:26:05,563 - I'm not a server. 652 00:26:05,690 --> 00:26:08,274 - You were scheduled to serve that shift. 653 00:26:08,317 --> 00:26:11,694 - Don't talk to me that way. I filled a position! 654 00:26:11,779 --> 00:26:14,321 This is what I'm talking about. I can't--I can't do this. 655 00:26:14,407 --> 00:26:15,990 I'm not gonna be yelled at by you. 656 00:26:16,033 --> 00:26:17,324 I can never have... - I'm not yelling at you, jen. 657 00:26:17,410 --> 00:26:19,618 - A conversation with you. - All I'm saying is-- 658 00:26:19,662 --> 00:26:21,412 Jen, I asked you to do a rotation sheet. 659 00:26:21,497 --> 00:26:23,289 And you said, "I don't know how to do it." 660 00:26:23,374 --> 00:26:24,915 - No, you showed me a little thing 661 00:26:25,001 --> 00:26:26,208 With little checkmarks on it. 662 00:26:26,294 --> 00:26:28,085 And I don't stand at the hostess check 663 00:26:28,129 --> 00:26:29,545 And check little boxes. 664 00:26:29,630 --> 00:26:30,671 I seat my customers. 665 00:26:30,923 --> 00:26:33,757 I've been seating them for 30 [bleep] years. 666 00:26:33,801 --> 00:26:35,884 I know how to seat them at a table. 667 00:26:35,970 --> 00:26:37,428 And I don't need a checkmark to count the customers. 668 00:26:37,513 --> 00:26:38,679 - You're just right off the cuff, 669 00:26:38,764 --> 00:26:40,306 Not like every other restaurant. 670 00:26:40,391 --> 00:26:42,057 - I'm not every other restaurant, and-- 671 00:26:42,184 --> 00:26:45,227 - That's why we're not doing well! 672 00:26:45,313 --> 00:26:46,895 - I admit it. I can't do it all, 673 00:26:46,981 --> 00:26:49,023 But I don't want to be yelled at all the time. 674 00:26:49,108 --> 00:26:50,649 I need your approach to be different. 675 00:26:50,693 --> 00:26:52,943 "hey, jen, what can I help you with today," 676 00:26:53,029 --> 00:26:55,279 Instead of saying, "what did you do wrong today?" 677 00:26:55,323 --> 00:26:58,365 - Jen, you're not taking the help. 678 00:26:58,409 --> 00:27:02,119 I'm literally begging you to take my [bleep] help, 679 00:27:02,163 --> 00:27:03,704 And you're not. - Right. 680 00:27:03,739 --> 00:27:06,874 - I cry in my bed at night thinking about your struggles, 681 00:27:06,917 --> 00:27:10,919 And you won't take our help! 682 00:27:10,963 --> 00:27:14,089 ♪ ♪ 683 00:27:17,094 --> 00:27:18,052 - On the jersey shore 684 00:27:18,137 --> 00:27:19,803 At max's bar and grill... 685 00:27:19,889 --> 00:27:21,305 - I'm literally begging you 686 00:27:21,390 --> 00:27:24,341 To take my [bleep] help, and you're not! 687 00:27:24,393 --> 00:27:26,518 - The staff meeting has got personal. 688 00:27:26,562 --> 00:27:30,022 - The way that you offer it to me doesn't feel like help. 689 00:27:30,066 --> 00:27:32,399 [tense music] 690 00:27:32,526 --> 00:27:35,069 - Listen, this scenario 691 00:27:35,154 --> 00:27:38,864 Is the whole reason why this business is not functioning. 692 00:27:38,908 --> 00:27:42,284 How long have we been this fractured? 693 00:27:42,328 --> 00:27:44,820 - As long as I can remember. 694 00:27:44,872 --> 00:27:50,918 - This place has the potential to be a profitable business. 695 00:27:51,003 --> 00:27:52,336 But it needs to change. 696 00:27:52,421 --> 00:27:55,464 We have to put our frustration and our emotions, 697 00:27:55,508 --> 00:27:56,715 We have to part that, 698 00:27:56,884 --> 00:28:02,554 And we have to focus professionally on the business. 699 00:28:02,640 --> 00:28:04,848 I can help. - Thank you. 700 00:28:04,934 --> 00:28:07,518 - But not this fractured. 701 00:28:07,561 --> 00:28:10,604 Because it's tearing you all apart. 702 00:28:10,690 --> 00:28:14,441 The question for you is, are you prepared to change? 703 00:28:14,527 --> 00:28:16,443 - I'll do whatever it takes to keep it going. 704 00:28:16,529 --> 00:28:19,405 Family businesses don't survive this long. 705 00:28:19,490 --> 00:28:20,864 We are special. 706 00:28:20,908 --> 00:28:23,701 It is a beautiful business. 707 00:28:23,786 --> 00:28:29,957 - To be on the cusp of a 100-year celebration is rare. 708 00:28:30,000 --> 00:28:32,793 There's a lot riding on this. 709 00:28:32,878 --> 00:28:34,628 It will not be easy. 710 00:28:34,714 --> 00:28:37,589 And jennifer, it starts at the top. 711 00:28:37,675 --> 00:28:40,718 It's not jake's business. It's not mk's business. 712 00:28:40,761 --> 00:28:41,885 It's your business. 713 00:28:41,929 --> 00:28:43,429 - I know. 714 00:28:43,472 --> 00:28:44,972 Having gordon in the restaurant 715 00:28:45,015 --> 00:28:47,433 Has made me feel overwhelmed, 716 00:28:47,518 --> 00:28:49,685 But you know, I can't ask for somebody 717 00:28:49,812 --> 00:28:53,522 With more ability to help me address where I'm failing at 718 00:28:53,607 --> 00:28:56,233 And where I can do better. 719 00:28:56,277 --> 00:28:58,819 - Gordon, if I could just have like maybe three minutes 720 00:28:58,904 --> 00:28:59,903 Of your time one-on-one. 721 00:28:59,989 --> 00:29:03,365 - Let's do it now. - Yeah. Thank you. 722 00:29:03,451 --> 00:29:07,369 ♪ ♪ 723 00:29:07,455 --> 00:29:09,246 - Sit down. - Thank you. 724 00:29:09,331 --> 00:29:13,792 ♪ ♪ 725 00:29:13,878 --> 00:29:15,127 - I'm all ears. 726 00:29:15,212 --> 00:29:17,296 - Well, I'm, as you can probably tell, 727 00:29:17,339 --> 00:29:19,381 I'm a little introverted, so I don't really have a voice. 728 00:29:19,467 --> 00:29:21,633 Like, I don't-- you know, it's-- 729 00:29:21,677 --> 00:29:24,470 This whole thing for me is like difficult, you know. 730 00:29:24,513 --> 00:29:28,056 I don't want to throw mud at her and speak about her 731 00:29:28,142 --> 00:29:29,808 That way, you know, so that's not who I am. 732 00:29:29,894 --> 00:29:31,393 But jennifer doesn't listen to me. 733 00:29:31,437 --> 00:29:35,022 You know, it just-- it is a lot. 734 00:29:35,107 --> 00:29:38,358 - But the toxicity in here is just-- 735 00:29:38,402 --> 00:29:40,611 You're a responsible father. - Yes. 736 00:29:40,696 --> 00:29:44,490 - But to witness this level of fragmentation, 737 00:29:44,575 --> 00:29:46,283 There's only gonna be one detriment, 738 00:29:46,368 --> 00:29:49,703 And that's these kids. - Yeah. 739 00:29:49,747 --> 00:29:51,914 - And that's what you need to start thinking about, 740 00:29:51,999 --> 00:29:54,625 If this place has got any chance of success. 741 00:29:54,668 --> 00:29:57,878 You have the understanding of this business, 742 00:29:57,963 --> 00:29:59,129 Alongside jennifer. 743 00:29:59,256 --> 00:30:01,423 And it sounds like you're not doing enough 744 00:30:01,467 --> 00:30:04,551 To help sort it out. You're just watching the fight. 745 00:30:04,595 --> 00:30:06,845 And I just want to see more from you. 746 00:30:06,889 --> 00:30:08,263 - No, I am not doing enough. 747 00:30:08,349 --> 00:30:10,140 It's something I would love to see here, 748 00:30:10,184 --> 00:30:11,558 Just everyone getting along. 749 00:30:11,602 --> 00:30:12,976 - Sure. - You know, so. 750 00:30:13,062 --> 00:30:14,269 - I'm here to help. - Great. 751 00:30:14,355 --> 00:30:18,148 - And I want this place fixed for all of you. 752 00:30:18,192 --> 00:30:19,441 You've got a voice. 753 00:30:19,527 --> 00:30:21,777 If there's ever a time to use it, it's now. 754 00:30:21,821 --> 00:30:22,903 - Yeah. 755 00:30:22,988 --> 00:30:24,112 - I appreciate your honesty. 756 00:30:24,198 --> 00:30:26,031 Thanks, jake. - Thanks, chef. 757 00:30:26,116 --> 00:30:28,700 - Thank you, man. - Appreciate it. 758 00:30:28,786 --> 00:30:30,911 It's not a great thing to work with your ex-wife. 759 00:30:30,996 --> 00:30:33,205 We don't see eye to eye in how we do things here. 760 00:30:33,249 --> 00:30:34,832 But gordon's right. 761 00:30:34,875 --> 00:30:36,416 We need to make this place great. 762 00:30:36,502 --> 00:30:39,336 Can I talk to you for a minute? - Yeah. 763 00:30:39,421 --> 00:30:41,755 - You know, you'd do anything for your children. 764 00:30:41,841 --> 00:30:43,715 That's what I'm doing here. 765 00:30:45,043 --> 00:30:47,469 - [sighs] 766 00:30:48,180 --> 00:30:51,181 - I hold back a lot. I've held back a lot. 767 00:30:51,267 --> 00:30:53,100 But that's who I am. - I know. 768 00:30:53,185 --> 00:30:55,727 - I'm not gonna start confrontation. 769 00:30:55,771 --> 00:30:57,563 - What the [bleep] is her problem? 770 00:30:57,606 --> 00:31:00,107 - You know, mary kate is fiery like that, and-- 771 00:31:00,150 --> 00:31:01,608 - I know she is. - You guys don't get along. 772 00:31:01,652 --> 00:31:04,570 - That fiery side is not always the best approach, jake. 773 00:31:04,655 --> 00:31:06,572 - I know, but you guys don't get along, so it's not-- 774 00:31:06,615 --> 00:31:08,991 - And I feel like you never, as her man 775 00:31:09,034 --> 00:31:10,659 And me as your ex-wife, 776 00:31:10,744 --> 00:31:15,998 Why aren't you just--just a touch more supportive of me? 777 00:31:17,626 --> 00:31:20,252 I thought that we were gonna have a better understanding 778 00:31:20,337 --> 00:31:21,420 With one another. 779 00:31:21,505 --> 00:31:23,088 - Well, obviously, we have to do better, 780 00:31:23,173 --> 00:31:25,549 And we have to do better for the kids. 781 00:31:25,634 --> 00:31:28,844 - I don't think that you and I have to fail as people. 782 00:31:28,888 --> 00:31:31,221 I don't think that we have to fail at 783 00:31:31,265 --> 00:31:35,517 Still respecting one another and hearing one another. 784 00:31:35,603 --> 00:31:37,269 This has to change. 785 00:31:37,313 --> 00:31:42,774 I need to set aside personal differences of the past 786 00:31:42,818 --> 00:31:46,904 And put our three children in front of what we need to do. 787 00:31:46,989 --> 00:31:49,323 - We need to right the ship. 788 00:31:49,450 --> 00:31:51,450 - What do we do? - And, you know, fix it. 789 00:31:51,493 --> 00:31:53,118 - How are we gonna make it better? 790 00:31:53,162 --> 00:31:55,287 Are we gonna make it to 100 years here? 791 00:31:55,372 --> 00:31:57,539 Are we gonna keep this business? 792 00:31:57,625 --> 00:31:59,875 This is all I know. 793 00:31:59,960 --> 00:32:01,710 ♪ ♪ 794 00:32:05,299 --> 00:32:06,757 - I'm in long branch, new jersey, 795 00:32:06,800 --> 00:32:08,717 At max's bar and grill. 796 00:32:08,802 --> 00:32:11,386 Owner jennifer and her ex-husband, jake, 797 00:32:11,472 --> 00:32:12,512 Are struggling to keep 798 00:32:12,598 --> 00:32:14,514 Both their professional relationship 799 00:32:14,558 --> 00:32:17,768 And this 95-year-old restaurant alive. 800 00:32:17,895 --> 00:32:19,311 - Obviously, we have to do better. 801 00:32:19,396 --> 00:32:21,229 - They need a fresh start. 802 00:32:21,273 --> 00:32:23,273 So my team is fixing up the restaurant 803 00:32:23,359 --> 00:32:25,651 And giving it a complete makeover. 804 00:32:25,736 --> 00:32:28,987 ♪ ♪ 805 00:32:29,031 --> 00:32:32,199 Now, I've invited jennifer, jake, and mk 806 00:32:32,284 --> 00:32:34,409 To see what we've all done. 807 00:32:34,495 --> 00:32:38,789 Welcome to the new max's bar and grill. 808 00:32:38,791 --> 00:32:39,915 - Wow. 809 00:32:40,000 --> 00:32:41,041 - Come on. 810 00:32:41,085 --> 00:32:43,418 This is what I call a bar, 811 00:32:43,462 --> 00:32:46,421 100 meters from that beautiful beach. 812 00:32:46,465 --> 00:32:49,591 We've brought a lot of color with the red trim, 813 00:32:49,677 --> 00:32:50,801 The turquoise walls, 814 00:32:50,844 --> 00:32:53,303 And also this beach theme around the bar. 815 00:32:53,389 --> 00:32:56,223 - It's beautiful. - We've made it warmer. 816 00:32:56,266 --> 00:32:58,100 You ok? 817 00:32:59,395 --> 00:33:02,980 Now, coming into this part of the restaurant, 818 00:33:03,065 --> 00:33:06,316 This beautiful signage, 819 00:33:06,402 --> 00:33:09,277 What we were desperate to incorporate was 820 00:33:09,405 --> 00:33:12,864 A throwback to the original max's. 821 00:33:12,908 --> 00:33:14,324 We checked out the archives. 822 00:33:14,451 --> 00:33:15,701 These things were stuck away in your office. 823 00:33:15,744 --> 00:33:20,288 But look at them. This is history in the making. 824 00:33:20,374 --> 00:33:22,833 - I'm just blown away by what's been done here 825 00:33:22,918 --> 00:33:24,292 By gordon and his team. 826 00:33:24,336 --> 00:33:27,129 [emotionally] I know my dad's looking down right now. 827 00:33:27,172 --> 00:33:30,007 It's very special. 828 00:33:30,134 --> 00:33:31,717 - But it can't just look good. 829 00:33:31,802 --> 00:33:34,136 The food must step up a level, too. 830 00:33:34,263 --> 00:33:37,681 We have absolutely overhauled this menu. 831 00:33:37,725 --> 00:33:41,601 Nachos, burgers, cheese bites, shakes, and more, 832 00:33:41,729 --> 00:33:42,769 All improved. 833 00:33:42,896 --> 00:33:45,063 - It looks fresh. It looks light. 834 00:33:45,065 --> 00:33:46,523 - It's beautiful. - Ok. 835 00:33:46,558 --> 00:33:48,150 Let's get to the dna: 836 00:33:48,193 --> 00:33:49,693 The hot dogs. - Yes! 837 00:33:49,737 --> 00:33:52,237 - First of all, they're gonna be kept in a delicious brine 838 00:33:52,364 --> 00:33:54,614 And then on to the plancha grill to order. 839 00:33:54,700 --> 00:33:56,366 It's an 8 to 9-minute pickup. 840 00:33:56,452 --> 00:33:58,702 They're not going to sit there for 2.5 hours, 3 hours. 841 00:33:58,787 --> 00:33:59,995 - Absolutely. 842 00:34:00,039 --> 00:34:02,247 - Let's start off with the classic dog, 843 00:34:02,332 --> 00:34:04,541 The chili dog, the bacon cheese dog, 844 00:34:04,626 --> 00:34:07,961 And then the mexican dog, and the cod dog. 845 00:34:08,047 --> 00:34:10,172 These hot dogs are plump, juicy, 846 00:34:10,257 --> 00:34:12,340 And not overly processed. 847 00:34:12,426 --> 00:34:15,635 These are hot dogs that customers will come back for 848 00:34:15,763 --> 00:34:17,012 Time and time again. 849 00:34:17,181 --> 00:34:20,015 But jake, you need to communicate and drive your team 850 00:34:20,059 --> 00:34:21,725 To pull this off successfully 851 00:34:21,769 --> 00:34:23,977 And focus on the quality. 852 00:34:24,021 --> 00:34:25,896 That is gonna be key. 853 00:34:25,981 --> 00:34:28,398 Tomorrow, I'm inviting a very special guest 854 00:34:28,484 --> 00:34:30,984 To guide you in the kitchen... - Yeah, super excited. 855 00:34:31,028 --> 00:34:33,695 - When we reopen max's bar and grill. 856 00:34:33,781 --> 00:34:34,863 - I like that. 857 00:34:34,907 --> 00:34:36,990 - Well, sit down. 858 00:34:37,034 --> 00:34:39,284 Dig in, have a little bite. 859 00:34:39,328 --> 00:34:40,869 - Mm. 860 00:34:40,954 --> 00:34:42,746 ♪ ♪ 861 00:34:42,790 --> 00:34:43,955 - It's all delicious. 862 00:34:44,041 --> 00:34:45,290 - Oh, those are very good. 863 00:34:45,375 --> 00:34:48,168 - This looks more like real food. 864 00:34:48,212 --> 00:34:50,378 - It doesn't look like max's frozen food. 865 00:34:50,422 --> 00:34:54,299 - The hot dogs are very good. Mm, that is delicious. 866 00:34:54,384 --> 00:34:59,179 The dog that gordon introduced was good. 867 00:34:59,264 --> 00:35:00,639 I'm feeling positive. 868 00:35:00,766 --> 00:35:05,185 ♪ ♪ 869 00:35:05,229 --> 00:35:06,812 - It's time to reopen the doors 870 00:35:06,897 --> 00:35:08,188 To max's bar and grill. 871 00:35:08,273 --> 00:35:11,399 - Hi, ladies. How are you? Welcome to max's. 872 00:35:11,443 --> 00:35:13,860 - I've invited the local community, 873 00:35:13,946 --> 00:35:15,862 Local celebrities... 874 00:35:16,532 --> 00:35:18,198 - Oh, that is her, yeah. 875 00:35:18,283 --> 00:35:20,408 - And local restaurateur, james avery... 876 00:35:20,494 --> 00:35:21,827 - Let's go. 877 00:35:21,870 --> 00:35:23,578 - My sous chef on "hell's kitchen." 878 00:35:23,664 --> 00:35:26,164 - All right, we don't want to be waiting on fries. 879 00:35:26,250 --> 00:35:29,334 - He'll teach jake how to take control of service... 880 00:35:29,419 --> 00:35:30,252 - Easy money. 881 00:35:30,295 --> 00:35:31,795 - And deliver the new menu, 882 00:35:31,880 --> 00:35:34,589 Including the new gourmet hot dogs. 883 00:35:34,633 --> 00:35:36,091 - Are you all set to order? 884 00:35:37,094 --> 00:35:38,343 - You got it. 885 00:35:38,387 --> 00:35:39,511 - Here we go. 886 00:35:39,596 --> 00:35:41,847 [energetic music] 887 00:35:41,890 --> 00:35:46,184 - All right, so my first ticket is gonna be those two dogs. 888 00:35:46,270 --> 00:35:49,521 All right, that is table 21. 889 00:35:49,606 --> 00:35:51,898 Make sure that you don't drop that cod yet. 890 00:35:51,984 --> 00:35:54,651 - Chef james is showing me a lot what he does 891 00:35:54,736 --> 00:35:57,487 To make this place just run better and run smooth. 892 00:35:57,606 --> 00:35:59,656 All right, lead ticket is a mexican dog, 893 00:35:59,700 --> 00:36:02,534 Then followed by a mexican dog with frickles. 894 00:36:02,619 --> 00:36:05,162 It makes me, you know, more vocal. 895 00:36:05,247 --> 00:36:07,330 Keep it up, guys. You guys are doing great. 896 00:36:07,416 --> 00:36:11,585 - Yeah, you're at 14 minutes on table 17, guys. 897 00:36:12,462 --> 00:36:14,462 - It's always amazing how quick this place fills up. 898 00:36:14,506 --> 00:36:16,756 Timing wise, we're ok? - Yeah. 899 00:36:16,800 --> 00:36:18,300 - Good. 900 00:36:18,343 --> 00:36:20,302 - This is how you want the restaurant to be, 901 00:36:20,387 --> 00:36:21,386 Full like this. 902 00:36:21,430 --> 00:36:24,764 We're wanting this. We need this. 903 00:36:25,267 --> 00:36:26,850 - All right, guys, here we go. 904 00:36:26,894 --> 00:36:28,018 - What did I get? What did I get? 905 00:36:28,020 --> 00:36:29,019 - Enjoy, guys. 906 00:36:29,062 --> 00:36:32,731 ♪ ♪ 907 00:36:37,154 --> 00:36:38,904 - We good? Thanks so much for coming. 908 00:36:38,947 --> 00:36:39,988 How are you? - Good. 909 00:36:40,032 --> 00:36:41,323 - Appreciate the support locally. 910 00:36:41,366 --> 00:36:43,491 This place needs it, so, uh, fingers crossed 911 00:36:43,535 --> 00:36:45,410 This place gets back on the map. 912 00:36:45,495 --> 00:36:48,872 ♪ ♪ 913 00:36:48,916 --> 00:36:50,332 What a transformation. 914 00:36:50,375 --> 00:36:52,584 The buzz in that room right now is just off the charts. 915 00:36:52,628 --> 00:36:53,919 The locals are biting, 916 00:36:54,004 --> 00:36:56,880 But more importantly, they love the food. 917 00:36:56,965 --> 00:36:59,758 [apprehensive music] 918 00:36:59,843 --> 00:37:02,135 James, can we let jake hold the reins for a bit? 919 00:37:02,221 --> 00:37:04,262 - Absolutely, chef. He's got it already. 920 00:37:04,348 --> 00:37:05,388 - Good. Excellent. Thank you. 921 00:37:05,474 --> 00:37:06,890 So we need your voice now, right? 922 00:37:06,975 --> 00:37:08,558 Let's go, big boy, yes? Yeah? 923 00:37:08,685 --> 00:37:11,811 - Ok, so you got five chicken bacon burgers all day, five. 924 00:37:11,897 --> 00:37:14,522 [tense music] 925 00:37:14,608 --> 00:37:15,607 ♪ ♪ 926 00:37:15,734 --> 00:37:17,150 - How are you? Have you got food coming? 927 00:37:17,194 --> 00:37:19,361 Is it--just waiting? Ok. 928 00:37:20,364 --> 00:37:22,697 - Uh, 16. 929 00:37:22,741 --> 00:37:24,658 - Right here, right here. - Huh? 930 00:37:24,701 --> 00:37:27,327 - I hope your food is coming out very soon, ok? 931 00:37:28,038 --> 00:37:29,412 - Thank you, jen. 932 00:37:29,498 --> 00:37:32,082 ♪ ♪ 933 00:37:32,167 --> 00:37:34,542 How's table 10 going? 934 00:37:34,670 --> 00:37:36,836 - I don't have that ticket. Give me one sec. 935 00:37:36,922 --> 00:37:38,630 - Oh, boy. 936 00:37:40,509 --> 00:37:41,591 - All right, jake, you're running about 937 00:37:41,677 --> 00:37:42,759 30-minute ticket time. 938 00:37:42,886 --> 00:37:44,886 That's way too long for this kind of thing. 939 00:37:44,972 --> 00:37:47,013 - Ok, all right, great. 940 00:37:47,015 --> 00:37:49,099 - Oh, boy. This is embarrassing. 941 00:37:49,142 --> 00:37:50,892 Middle of dinner service. 942 00:37:50,936 --> 00:37:52,143 Honestly, we had a good start. 943 00:37:52,271 --> 00:37:53,895 The problem now, the wheels are falling off. 944 00:37:53,981 --> 00:37:55,480 Jake is not communicating. 945 00:37:55,565 --> 00:37:59,109 And yeah, it's just the whole thing lacks. 946 00:37:59,236 --> 00:38:01,653 - Huh? - What a [bleep]. 947 00:38:01,697 --> 00:38:04,322 ♪ ♪ 948 00:38:08,161 --> 00:38:10,203 - The relaunch of max's bar and grill is buzzing. 949 00:38:10,247 --> 00:38:12,080 - These are so good. 950 00:38:12,165 --> 00:38:14,165 - All right, so you're running about 30 minute ticket time. 951 00:38:14,209 --> 00:38:16,084 - But the orders are backing up. 952 00:38:16,169 --> 00:38:17,294 - Have you got food coming? Is it-- 953 00:38:17,379 --> 00:38:19,379 - Yes, we do. - Just waiting? Ok, great. 954 00:38:19,631 --> 00:38:22,215 And jake is struggling to control the kitchen. 955 00:38:22,301 --> 00:38:24,009 - You got to now step up, use your voice, 956 00:38:24,052 --> 00:38:25,468 Drive them a bit more. All right? 957 00:38:25,554 --> 00:38:26,469 - Ok. - Cool. 958 00:38:26,596 --> 00:38:27,971 - All right, great. 959 00:38:28,015 --> 00:38:29,180 All right, guys, I know it's hard, 960 00:38:29,266 --> 00:38:31,099 But we got to pick up the pace. 961 00:38:31,143 --> 00:38:32,976 We're at 30 minutes on ticket time. 962 00:38:33,020 --> 00:38:34,352 Push out a mozzarella stick. 963 00:38:34,438 --> 00:38:37,480 I can sell a ticket if you just give me a mozzarella. 964 00:38:38,775 --> 00:38:41,318 - Ok, thank you. 965 00:38:41,361 --> 00:38:43,528 Good, dan. You making that chili nachos? 966 00:38:45,741 --> 00:38:48,325 - Chili nachos. - Thank you. 967 00:38:48,368 --> 00:38:49,451 16's done. 968 00:38:49,619 --> 00:38:51,411 Keep it up, guys. You guys are doing great. 969 00:38:51,455 --> 00:38:53,371 - Jake, keep your energy up. - Yep. 970 00:38:53,457 --> 00:38:54,664 - Beautiful job. 971 00:38:56,043 --> 00:38:57,584 - Aw, thank you. 972 00:38:57,669 --> 00:38:58,585 - Jake stepped up. 973 00:38:58,795 --> 00:39:00,462 You heard him being vocal back there. 974 00:39:00,505 --> 00:39:01,963 - Frickles, thank you. 975 00:39:02,049 --> 00:39:04,341 - It was nice that someone was running the tickets, 976 00:39:04,426 --> 00:39:07,135 And food was going to the right tables. 977 00:39:07,179 --> 00:39:09,554 - Chili dog was perfect. Burger? 978 00:39:09,598 --> 00:39:12,140 - I had the double burger. That was incredible. 979 00:39:12,225 --> 00:39:13,224 - It was delicious? 980 00:39:13,393 --> 00:39:14,684 - Did it knock your socks off? 981 00:39:15,562 --> 00:39:16,686 - How was it? - It was really good. 982 00:39:16,772 --> 00:39:17,687 - Yeah? - Yeah, I liked it. 983 00:39:17,773 --> 00:39:19,522 - Good. - These are amazing. 984 00:39:19,608 --> 00:39:20,982 They look so good. - Wow. 985 00:39:21,068 --> 00:39:23,568 - Danny, thoughts on the hot dog. 986 00:39:23,653 --> 00:39:24,778 - Good. - Good? 987 00:39:24,863 --> 00:39:25,820 - Got like a good snap to it. 988 00:39:25,864 --> 00:39:26,946 - It's got a good snap to it? 989 00:39:27,032 --> 00:39:28,073 Are you gonna come back and visit? 990 00:39:28,116 --> 00:39:30,241 - I will. - All right, good. 991 00:39:30,327 --> 00:39:32,660 All right, thumbs up on the food, guys. 992 00:39:32,746 --> 00:39:33,661 - Great. - Thank you. 993 00:39:33,830 --> 00:39:36,873 Jake, everyone is loving the new menu. 994 00:39:36,917 --> 00:39:38,408 - Awesome. 995 00:39:38,460 --> 00:39:40,710 ♪ ♪ 996 00:39:40,796 --> 00:39:42,879 - Hey, no, I just wanted to touch base with you. 997 00:39:42,964 --> 00:39:44,672 I just wanted to say to you 998 00:39:44,758 --> 00:39:49,344 That I know that this has been a very hard ride for all of us. 999 00:39:49,429 --> 00:39:52,931 And a lot has been said, but I hope nothing more 1000 00:39:52,974 --> 00:39:57,644 Than out of all of this pain and change 1001 00:39:57,729 --> 00:40:00,522 That you and I can get closer from this because we-- 1002 00:40:00,607 --> 00:40:02,440 - I think once things are in a good place, 1003 00:40:02,526 --> 00:40:06,152 We'll have the time and emotional energy 1004 00:40:06,196 --> 00:40:10,323 To move our relationship in a better direction. 1005 00:40:10,409 --> 00:40:14,577 I really hope we break through, and this is the new start. 1006 00:40:15,872 --> 00:40:17,372 - Thank you. 1007 00:40:17,416 --> 00:40:19,165 [gentle music] 1008 00:40:19,167 --> 00:40:22,043 Thank you. - Thank you. 1009 00:40:22,087 --> 00:40:24,963 - Mk and I, we might have our differences, 1010 00:40:25,048 --> 00:40:28,758 But at the end of the day, I see us working together 1011 00:40:28,802 --> 00:40:32,637 And doing what is necessary to keep this business going. 1012 00:40:32,722 --> 00:40:35,348 - How did that feel? - Oh, completely different. 1013 00:40:35,434 --> 00:40:36,558 It was just easy. - Yeah. 1014 00:40:36,601 --> 00:40:38,017 They're loving the hot dogs, by the way. 1015 00:40:38,103 --> 00:40:39,227 They're just delicious. 1016 00:40:39,312 --> 00:40:40,562 And you could taste the difference, right? 1017 00:40:40,647 --> 00:40:42,689 - Homemade. - Homemade. 1018 00:40:42,732 --> 00:40:45,650 Good luck, man. We are not stepping back. 1019 00:40:45,694 --> 00:40:49,487 Jake's newfound voice isn't the only success tonight. 1020 00:40:49,531 --> 00:40:53,658 Just in the last 90 minutes, profit is running at $939. 1021 00:40:53,743 --> 00:40:55,076 - Wow, that's amazing. 1022 00:40:55,162 --> 00:40:57,203 - Come on, guys. Let's push out the last two tickets. 1023 00:40:57,247 --> 00:40:59,581 I'm gonna try to help out 1024 00:40:59,624 --> 00:41:01,916 As much as I can, even more than I have been. 1025 00:41:01,960 --> 00:41:03,376 Booth 1, all set. 1026 00:41:03,420 --> 00:41:05,879 - Thank you, jake. - You're welcome. 1027 00:41:05,922 --> 00:41:07,505 - That means so much to me. 1028 00:41:07,591 --> 00:41:10,008 Can I give you a hug? 1029 00:41:10,051 --> 00:41:12,135 Thank you. - Mm-hmm. 1030 00:41:12,220 --> 00:41:14,053 Good job, everybody. 1031 00:41:14,139 --> 00:41:15,638 - You are such a lovely person. 1032 00:41:15,682 --> 00:41:17,849 So lucky to have you. - Come on, come on. 1033 00:41:17,934 --> 00:41:19,058 - [sniffles] - hey. 1034 00:41:19,102 --> 00:41:22,812 - This business is my legacy. 1035 00:41:22,898 --> 00:41:24,647 You know, max's is family. 1036 00:41:24,733 --> 00:41:27,400 And I want nothing more than to see my children 1037 00:41:27,444 --> 00:41:28,568 Running the business. 1038 00:41:28,612 --> 00:41:31,237 This is for our-- you know, for our kids. 1039 00:41:31,281 --> 00:41:32,447 Thank you so much, gordon. - You've got this. 1040 00:41:32,532 --> 00:41:34,657 You know that? I promise you. - Thank you. 1041 00:41:34,701 --> 00:41:37,744 - If you continue, I'll come back and help you celebrate 1042 00:41:37,787 --> 00:41:38,953 That 100th anniversary. 1043 00:41:38,997 --> 00:41:40,246 - Thank you, gordon. - Yeah? 1044 00:41:40,290 --> 00:41:42,832 - Thank you so much. - Ok. 1045 00:41:42,918 --> 00:41:46,503 ♪ ♪ 1046 00:41:46,588 --> 00:41:47,837 Oh, boy. 1047 00:41:47,964 --> 00:41:50,215 When I first arrived, I found an iconic restaurant 1048 00:41:50,300 --> 00:41:51,716 Barely hanging on to its legacy 1049 00:41:51,843 --> 00:41:55,970 With virtually no chance of making it into the future. 1050 00:41:56,014 --> 00:41:58,264 But if jennifer can embrace the new menu, 1051 00:41:58,308 --> 00:42:00,767 Follow through with the new systems in place, 1052 00:42:00,852 --> 00:42:02,352 And let go of the past, 1053 00:42:02,437 --> 00:42:05,980 Then I promise you, max's has a chance to really celebrate 1054 00:42:06,107 --> 00:42:09,859 Its amazing 100th anniversary. 1055 00:42:09,903 --> 00:42:12,529 Fingers crossed. Wow. 1056 00:42:13,573 --> 00:42:17,659 Two months later, max's bar and grill is busy as ever. 1057 00:42:17,744 --> 00:42:19,202 - Welcome to max's. 1058 00:42:19,287 --> 00:42:21,496 - With the new menu and new systems in place-- 1059 00:42:21,623 --> 00:42:22,372 - 16's done. 1060 00:42:22,499 --> 00:42:23,915 - Jennifer is looking forward 1061 00:42:23,959 --> 00:42:26,084 To celebrating max's 100th birthday... 1062 00:42:26,127 --> 00:42:27,627 - Love that idea. 1063 00:42:27,671 --> 00:42:29,671 - And beyond. - Cheers! 1064 00:42:31,383 --> 00:42:34,092 - Next time on "kitchen nightmares." 1065 00:42:34,135 --> 00:42:38,304 Oh, my god. It's like a [bleep] hoarder. 1066 00:42:38,431 --> 00:42:40,765 [coughing] 1067 00:42:40,850 --> 00:42:42,767 This is not good! 1068 00:42:42,852 --> 00:42:45,728 - My husband has a problem letting go. 1069 00:42:45,772 --> 00:42:46,938 - Hey, that comes here. 1070 00:42:47,065 --> 00:42:48,314 My chefs cannot change the food. 1071 00:42:48,358 --> 00:42:49,566 I will not let that happen. 1072 00:42:49,651 --> 00:42:51,943 - I do not have the deluxe mixed grill. 1073 00:42:52,028 --> 00:42:53,278 Who has forgotten this order? 1074 00:42:53,321 --> 00:42:54,237 The day the kitchen doesn't mess up, 1075 00:42:54,322 --> 00:42:55,530 It would be a miracle. 1076 00:42:55,615 --> 00:42:57,448 This table got screwed up with the appetizer. 1077 00:42:57,534 --> 00:42:59,158 At least let's serve this properly. 1078 00:42:59,202 --> 00:43:00,910 - It's pandemonium behind that line. 1079 00:43:01,029 --> 00:43:02,287 [dish breaking] 1080 00:43:02,330 --> 00:43:05,248 Oh, my god.