1
00:00:02,378 --> 00:00:03,627
- I'm in long branch.
2
00:00:03,796 --> 00:00:06,213
I'm on the jersey shore
at max's bar and grill.
3
00:00:06,298 --> 00:00:07,715
- Hi, folks. How are you?
4
00:00:07,758 --> 00:00:09,550
You guys want to come sit at
the bar? I love that.
5
00:00:09,635 --> 00:00:12,970
I'm jennifer, and I am
the third generation owner
6
00:00:13,055 --> 00:00:14,179
Of max's bar and grill.
7
00:00:14,265 --> 00:00:17,057
- All right,
let's make a chicago.
8
00:00:17,101 --> 00:00:19,226
- Our hot dog has been
a staple here
9
00:00:19,228 --> 00:00:22,104
For 9 and 1/2 decades.
10
00:00:22,148 --> 00:00:25,983
In 1950, my grandfather
took over max's,
11
00:00:26,068 --> 00:00:28,944
And then my dad inherited
the business.
12
00:00:28,988 --> 00:00:31,655
We were this famous
hot dog restaurant.
13
00:00:31,699 --> 00:00:33,782
- Table 19, coming out now.
14
00:00:33,826 --> 00:00:37,828
- Unfortunately,
we don't make what we used to,
15
00:00:37,913 --> 00:00:40,664
And the money isn't there.
16
00:00:40,750 --> 00:00:42,041
I don't think we're that busy.
17
00:00:42,168 --> 00:00:45,210
I'm confused why
I have so many staff here
18
00:00:45,254 --> 00:00:47,337
And not enough customers.
19
00:00:47,423 --> 00:00:49,381
- The bun couldn't hold
the weight of the hot dog
20
00:00:49,425 --> 00:00:52,426
With the chili,
and it fell through.
21
00:00:52,470 --> 00:00:54,553
- The rolls are
getting too soggy.
22
00:00:54,597 --> 00:00:56,263
- The roll is too soggy
on a chili dog?
23
00:00:56,307 --> 00:00:58,015
I'm going to give you
another one with chili on it.
24
00:00:58,059 --> 00:00:59,391
It's gonna get soggy again.
25
00:00:59,435 --> 00:01:01,935
- My ex-husband, jake,
is the kitchen manager.
26
00:01:02,021 --> 00:01:05,981
- Come on.
- Working with my ex-husband...
27
00:01:06,025 --> 00:01:07,316
Is, at times, very stressful.
28
00:01:07,401 --> 00:01:09,985
I mean, how hard is it
with the consistency?
29
00:01:10,029 --> 00:01:11,987
How hard?
30
00:01:12,031 --> 00:01:14,698
Oh, god.
We have to do it together?
31
00:01:19,413 --> 00:01:22,498
We're divorced, but
we are working together
32
00:01:22,583 --> 00:01:25,042
Because this place is
our livelihood
33
00:01:25,127 --> 00:01:28,587
And this place provides
a living for the both of us
34
00:01:28,631 --> 00:01:30,672
To support our children.
35
00:01:30,758 --> 00:01:33,300
I need a lettuce, tomato, and
onion for the turkey burger.
36
00:01:33,302 --> 00:01:34,885
- Chika said no lto on it.
37
00:01:34,929 --> 00:01:36,345
- Well, she asked for lto.
38
00:01:36,430 --> 00:01:38,055
- All right,
this is a disaster.
39
00:01:38,140 --> 00:01:40,432
I can't stand working
with my ex-wife.
40
00:01:40,518 --> 00:01:43,185
- Try not to over cook them
'cause everybody gets upset.
41
00:01:43,229 --> 00:01:44,228
- I'm not happy to be here.
42
00:01:44,313 --> 00:01:45,687
If there was another option,
43
00:01:45,773 --> 00:01:47,231
I'd take it, like,
in a heartbeat.
44
00:01:47,316 --> 00:01:48,816
I'm doing it for the children.
45
00:01:48,859 --> 00:01:50,609
I'm doing it to be
a good father.
46
00:01:50,644 --> 00:01:52,486
- I'd rather,
at the end of the day,
47
00:01:52,571 --> 00:01:56,156
Put money in his hands
than someone else's
48
00:01:56,242 --> 00:01:58,450
Because it's for our kids.
49
00:01:58,494 --> 00:02:02,454
A little feedback about the
chili tasting a little bland.
50
00:02:02,498 --> 00:02:04,164
- Yep.
- Just letting you know, boss.
51
00:02:04,208 --> 00:02:06,500
- Mm-hmm, bland my ass.
52
00:02:06,585 --> 00:02:08,877
- To work with an ex-wife
and an ex-husband,
53
00:02:08,921 --> 00:02:11,004
Is already very uncomfortable
as it is.
54
00:02:11,090 --> 00:02:13,257
- I just want to let you know
that table 17's nachos,
55
00:02:13,300 --> 00:02:15,050
They said, were like
not crispy.
56
00:02:15,094 --> 00:02:21,181
- Then adding in his girlfriend
is just crazy. [laughs]
57
00:02:21,267 --> 00:02:23,475
- Ok.
- All right, thank you.
58
00:02:23,602 --> 00:02:25,686
My name is mary kate,
and I work here
59
00:02:25,729 --> 00:02:29,189
With my boyfriend, jake,
and his ex-wife, jennifer.
60
00:02:29,233 --> 00:02:31,441
Here are your nachos.
61
00:02:31,569 --> 00:02:35,988
- I lost my front house
bar manager very abruptly,
62
00:02:36,073 --> 00:02:39,449
And so I did reach out to mk
and say, "look,
63
00:02:39,535 --> 00:02:41,785
Can you come
and help a little bit?"
64
00:02:41,829 --> 00:02:44,496
- Awesome. Guys want to do
any french fries, onion rings?
65
00:02:44,582 --> 00:02:45,914
I've worked in
other restaurants,
66
00:02:46,000 --> 00:02:48,167
And I've seen what works,
I've seen what doesn't work.
67
00:02:48,252 --> 00:02:49,418
I have a headcount sheet
for you.
68
00:02:49,503 --> 00:02:51,336
- Yeah. That, I don't
understand how to do.
69
00:02:51,422 --> 00:02:53,422
I don't do that thing
with the ticks.
70
00:02:53,465 --> 00:02:56,717
- I feel that jen is not
equipped to handle
71
00:02:56,760 --> 00:02:58,177
Running a restaurant.
72
00:02:58,220 --> 00:03:00,295
The headcount is what you do
to make sure that everyone
73
00:03:00,347 --> 00:03:02,598
Has the same amount of seats.
- No, I guess.
74
00:03:02,683 --> 00:03:04,683
- So we all make
the same amount of money.
75
00:03:04,727 --> 00:03:05,517
- Thank you.
76
00:03:05,561 --> 00:03:07,102
- I want to see jen succeed.
77
00:03:07,188 --> 00:03:08,478
I want to see
the restaurant succeed.
78
00:03:08,564 --> 00:03:10,814
But you offer her help,
and she doesn't take it.
79
00:03:10,858 --> 00:03:14,943
You don't appreciate anything.
You don't appreciate [bleep].
80
00:03:15,029 --> 00:03:18,363
- Mk walks around,
acts like she owns the place.
81
00:03:22,244 --> 00:03:24,328
- Mary kate's very organized
and detailed,
82
00:03:24,413 --> 00:03:26,872
And jennifer is
very discombobulated
83
00:03:26,957 --> 00:03:28,332
And all over the place.
84
00:03:30,127 --> 00:03:31,293
How do you expect--
- I didn't call you a bitch.
85
00:03:31,378 --> 00:03:33,036
You called yourself a bitch.
86
00:03:33,047 --> 00:03:34,046
- Jennifer doesn't listen.
87
00:03:34,131 --> 00:03:35,255
I don't think she has a clue,
88
00:03:35,299 --> 00:03:36,965
And she doesn't change.
89
00:03:37,009 --> 00:03:39,051
- You saw me sitting at
the table
90
00:03:39,136 --> 00:03:41,053
Doing the [bleep] payroll.
91
00:03:41,138 --> 00:03:43,096
The moment we don't see
eye to eye,
92
00:03:43,140 --> 00:03:46,266
It goes from 1 to 10
immediately.
93
00:03:53,484 --> 00:03:55,442
- The drama here is just like
a [bleep] clown show.
94
00:03:55,527 --> 00:03:57,110
I don't even know how to
respond to it.
95
00:03:57,154 --> 00:03:59,363
It's just not appropriate
for the workplace.
96
00:04:01,283 --> 00:04:04,284
- Max's is celebrating
our 95th year in business.
97
00:04:04,328 --> 00:04:08,038
What I hope for us is
to reach 100 years,
98
00:04:08,082 --> 00:04:12,125
But I'm losing so much money,
and I don't know why.
99
00:04:12,169 --> 00:04:13,961
- It's just ridiculous.
100
00:04:14,004 --> 00:04:16,255
- It's a power struggle
in my own restaurant.
101
00:04:16,340 --> 00:04:18,924
I need gordon to come in
and help me.
102
00:04:19,009 --> 00:04:22,678
I have to keep this place open.
I have to keep making money.
103
00:04:22,721 --> 00:04:23,804
- It's ridiculous.
104
00:04:23,931 --> 00:04:25,138
You don't know how to
own your restaurant,
105
00:04:25,224 --> 00:04:27,808
And you won't man up to it.
106
00:04:27,893 --> 00:04:29,685
- Right.
107
00:04:29,770 --> 00:04:31,561
[dramatic music]
108
00:04:31,647 --> 00:04:33,438
- This place is a death trap.
109
00:04:33,524 --> 00:04:36,775
I can't help you
if you can't help yourself.
110
00:04:36,819 --> 00:04:38,402
Rot has set in! Smell it!
111
00:04:38,529 --> 00:04:42,072
Shut it down!
112
00:04:43,075 --> 00:04:45,909
[upbeat music]
113
00:04:45,995 --> 00:04:49,413
♪ ♪
114
00:04:49,456 --> 00:04:51,707
- What's more american
than a classic hot dog?
115
00:04:51,750 --> 00:04:54,251
That's why I'm in long branch
on the jersey shore
116
00:04:54,295 --> 00:04:56,253
To visit max's bar and grill.
117
00:04:56,297 --> 00:04:59,506
Now, this place has been
operating for 95 years.
118
00:04:59,550 --> 00:05:01,383
And they hope to celebrate
their 100th year.
119
00:05:01,468 --> 00:05:06,054
That's if they can keep
their buns in their seats.
120
00:05:06,056 --> 00:05:07,514
- Hi. Welcome.
- Nice to see you.
121
00:05:07,599 --> 00:05:09,516
- Hi. My name is jennifer.
- Jennifer, the owner?
122
00:05:09,643 --> 00:05:10,976
- Yes. Very nice to meet you.
123
00:05:11,020 --> 00:05:12,269
- Oh, my lord.
This place is huge.
124
00:05:12,396 --> 00:05:14,313
- Thank you. Welcome to max's.
125
00:05:14,398 --> 00:05:16,982
Having gordon in the restaurant
makes me a little nervous.
126
00:05:17,067 --> 00:05:19,443
It makes me feel very exposed.
127
00:05:19,528 --> 00:05:21,153
Follow me. I'm going to seat
you right over here.
128
00:05:21,238 --> 00:05:22,821
- Yes.
- He's here.
129
00:05:22,865 --> 00:05:24,698
- What table is he sitting at?
130
00:05:24,742 --> 00:05:26,283
- 18. The high top.
131
00:05:26,952 --> 00:05:28,035
- Start with a drink?
132
00:05:28,078 --> 00:05:29,286
- Yeah, I'll have a coffee,
actually,
133
00:05:29,330 --> 00:05:30,287
And a glass of water.
- You got it.
134
00:05:30,331 --> 00:05:32,039
Thank you.
- Thank you.
135
00:05:32,082 --> 00:05:33,373
- The place is cold.
136
00:05:33,500 --> 00:05:36,877
It's kind of dated in here.
In a bit of a time warp.
137
00:05:36,962 --> 00:05:40,464
And all these exposed walls
with concrete in your face,
138
00:05:40,549 --> 00:05:42,591
It feels like I'm eating in
my granddad's garage.
139
00:05:42,634 --> 00:05:46,053
- Gordon's going to begin with
a glass of water, a coffee.
140
00:05:46,096 --> 00:05:49,264
- So, wow,
what an array of dogs.
141
00:05:49,350 --> 00:05:52,059
Got the barney, dirty dog,
mr. Max, mrs. Max,
142
00:05:52,144 --> 00:05:54,519
The new yorker, the chicago,
the nacho dog,
143
00:05:54,605 --> 00:05:56,438
Handhelds, basket, starters.
144
00:05:56,523 --> 00:06:00,517
I'm always super nervous
when I see a menu this big
145
00:06:00,569 --> 00:06:05,322
'cause that dictates
that it's 95% frozen.
146
00:06:05,366 --> 00:06:06,531
- Hi.
- How are you?
147
00:06:06,575 --> 00:06:07,616
- Good. How are you?
- And what's your name?
148
00:06:07,659 --> 00:06:08,867
- I'm christina.
- Christina.
149
00:06:08,952 --> 00:06:10,243
- Nice to meet you.
- Gordon. Nice to see you.
150
00:06:10,329 --> 00:06:11,745
Pleasure. Likewise.
- Nice to meet you.
151
00:06:11,830 --> 00:06:13,121
- How long have you been here?
152
00:06:13,207 --> 00:06:16,625
- I have been here off and on
for about 10 years.
153
00:06:16,710 --> 00:06:17,876
- Wow, congrats.
154
00:06:17,961 --> 00:06:20,337
So, truthfully,
what's wrong with this place?
155
00:06:20,422 --> 00:06:22,381
- There's a lot of struggles.
156
00:06:22,424 --> 00:06:26,176
Lack of structure,
inconsistencies with food.
157
00:06:26,261 --> 00:06:29,170
There's a lot of drama.
- Damn, that's not good.
158
00:06:29,223 --> 00:06:33,308
- The ex-husband working here,
the girlfriend is working here.
159
00:06:33,352 --> 00:06:35,852
- Jennifer's--
- ex-husband.
160
00:06:35,896 --> 00:06:37,562
He works behind the line.
- Wow.
161
00:06:37,606 --> 00:06:39,106
And his girlfriend works here
as well?
162
00:06:39,149 --> 00:06:40,732
- His girlfriend works here.
- Who's that?
163
00:06:40,734 --> 00:06:42,442
- Mk.
164
00:06:43,529 --> 00:06:46,113
- Man, this is
a love triangle, sort of.
165
00:06:46,198 --> 00:06:48,115
- Yeah. [laughs]
- wow.
166
00:06:49,326 --> 00:06:52,452
Let's order. Let's start off
with some nachos.
167
00:06:52,496 --> 00:06:53,745
- Anything else?
168
00:06:53,872 --> 00:06:55,539
- Yeah, I'd like to try
some of the homemade chili
169
00:06:55,582 --> 00:06:56,998
And some mac and cheese bites
as well.
170
00:06:57,042 --> 00:06:58,208
- Mac bites.
- Thank you.
171
00:06:58,252 --> 00:07:00,752
And then max famous hot dogs.
172
00:07:00,796 --> 00:07:02,421
Let's start off with
the barney.
173
00:07:02,506 --> 00:07:03,797
- The barney? Ok.
- Yeah.
174
00:07:03,924 --> 00:07:06,633
Let's do the chicago dog.
- The chicago. All right.
175
00:07:06,718 --> 00:07:08,218
- Good. I look forward to
catching up.
176
00:07:08,262 --> 00:07:10,178
- Yeah, no problem.
- Thank you.
177
00:07:10,264 --> 00:07:12,431
Woo. I haven't even eaten yet,
178
00:07:12,474 --> 00:07:16,143
And this place sounds
a [bleep] disaster.
179
00:07:17,312 --> 00:07:19,146
- All right, gordon's table. I
got a nacho,
180
00:07:19,231 --> 00:07:21,189
Some fried mac and cheese
bites.
181
00:07:21,275 --> 00:07:23,775
- Let's really impress him,
please.
182
00:07:23,861 --> 00:07:25,610
Show him what we're made of.
183
00:07:25,696 --> 00:07:29,364
- [sighs]
shut the [bleep] up.
184
00:07:30,617 --> 00:07:32,284
- Nachos.
185
00:07:34,580 --> 00:07:36,246
- Ok.
- Cheese bites.
186
00:07:36,290 --> 00:07:37,956
- All right.
- Nachos.
187
00:07:38,041 --> 00:07:39,291
- Thank you very much.
188
00:07:39,334 --> 00:07:41,126
Are the cheese bites made
in house?
189
00:07:41,170 --> 00:07:42,794
- They are not.
They are actually a product
190
00:07:42,913 --> 00:07:44,004
That we do bring in.
191
00:07:44,047 --> 00:07:45,255
- Right. Gotcha.
- Please enjoy.
192
00:07:45,299 --> 00:07:47,674
- Thank you very much.
- Thank you.
193
00:07:47,759 --> 00:07:49,926
- Ok.
194
00:07:50,012 --> 00:07:51,928
Not the--not the best start.
195
00:07:51,930 --> 00:07:53,013
They look frozen.
196
00:07:53,098 --> 00:07:55,640
Heavily breaded, and so yeah.
197
00:07:55,684 --> 00:07:58,977
There's hardly any mac and
cheese, just all breading.
198
00:07:59,021 --> 00:08:01,062
Yeah, not good.
199
00:08:02,733 --> 00:08:04,024
Wow.
200
00:08:04,067 --> 00:08:05,775
They're terrible.
201
00:08:05,861 --> 00:08:08,612
It's just deep fried
frozen [bleep].
202
00:08:08,697 --> 00:08:12,449
- I wish that we made more
things in house for him.
203
00:08:12,534 --> 00:08:15,285
- Nachos, ok.
204
00:08:17,289 --> 00:08:20,999
Wow. Grilled chicken,
plain, no seasoning.
205
00:08:21,043 --> 00:08:24,169
Cheese that's not even
properly melted, just tired.
206
00:08:24,254 --> 00:08:25,629
[bleep].
207
00:08:25,797 --> 00:08:29,549
Basically, just another bad
example of a regular old item.
208
00:08:29,593 --> 00:08:32,761
$12 for that.
$10 for the bowl of chili
209
00:08:32,804 --> 00:08:34,513
With hardly any chili in there.
210
00:08:35,849 --> 00:08:38,225
Hm. It's weird.
211
00:08:38,310 --> 00:08:39,518
- You should go check on him.
212
00:08:39,561 --> 00:08:43,396
I'm concerned,
and I don't want to hover.
213
00:08:43,440 --> 00:08:44,564
- Christina.
- How are we making out?
214
00:08:44,608 --> 00:08:46,441
- Mm.
Yeah, not the start I thought.
215
00:08:46,527 --> 00:08:49,361
So they just taste
sort of frozen.
216
00:08:49,446 --> 00:08:50,820
And the breading is
just this sort of--
217
00:08:50,864 --> 00:08:52,280
- You taste the frozen taste?
218
00:08:52,324 --> 00:08:54,533
- And this thing here is
just like a congealed mess.
219
00:08:54,618 --> 00:08:56,284
Even the cheese isn't
melted properly.
220
00:08:56,328 --> 00:08:57,911
- Ok. Let me get all this
out of your way.
221
00:08:57,955 --> 00:08:59,913
- Please, and thank you.
That's disappointing, though.
222
00:08:59,998 --> 00:09:01,540
Thank you very much.
223
00:09:02,626 --> 00:09:03,750
- He was not happy.
224
00:09:03,919 --> 00:09:06,962
- Right. Who made the nachos
for gordon ramsay?
225
00:09:07,005 --> 00:09:10,549
He was not happy.
- Hm.
226
00:09:10,592 --> 00:09:13,468
- Let's knock these dogs
out the park, please.
227
00:09:13,554 --> 00:09:16,137
- Ok.
- We got to get this right.
228
00:09:16,265 --> 00:09:17,973
Here you go, gordon.
- Ok.
229
00:09:18,016 --> 00:09:19,599
- This is our barney.
- Ok, thank you.
230
00:09:19,685 --> 00:09:21,685
- And I see you already have
a knife and fork, so.
231
00:09:21,770 --> 00:09:22,936
- Yes, thank you.
- Enjoy.
232
00:09:23,021 --> 00:09:24,813
The onions are homemade.
233
00:09:24,898 --> 00:09:27,023
- Right.
- And enjoy.
234
00:09:27,067 --> 00:09:29,276
- Great. Thank you.
235
00:09:30,320 --> 00:09:33,321
Wait, the onions are homemade?
236
00:09:35,367 --> 00:09:38,702
[bleep].
237
00:09:38,745 --> 00:09:39,911
Look at that hot dog.
238
00:09:39,997 --> 00:09:43,373
Tell me. That is gross!
239
00:09:43,500 --> 00:09:46,626
There's more wrinkles on there
than is in my granddad [bleep]
240
00:09:46,670 --> 00:09:47,919
And he's been dead
for 10 years.
241
00:09:47,963 --> 00:09:49,871
[bleep].
242
00:09:49,923 --> 00:09:51,548
- He's looking at his hot dog.
243
00:09:51,633 --> 00:09:53,508
- You should have seen the look
on his face
244
00:09:53,552 --> 00:09:54,801
When you walked away.
245
00:09:54,845 --> 00:09:56,553
- It was bad?
246
00:09:56,638 --> 00:09:58,680
- When I think about hot dogs,
247
00:09:58,724 --> 00:10:01,516
They should be, you know,
fat, juicy, delicious.
248
00:10:01,560 --> 00:10:03,476
This thing is blistered
and wrinkled,
249
00:10:03,520 --> 00:10:07,397
Reminiscent of
a bison's [bleep].
250
00:10:09,610 --> 00:10:10,734
Wow.
251
00:10:13,030 --> 00:10:15,238
[spits]
that is terrible.
252
00:10:15,324 --> 00:10:18,283
Oh, my god.
It is just flavorless.
253
00:10:18,368 --> 00:10:23,913
It tastes of chemicals,
and it's just very, very salty.
254
00:10:23,999 --> 00:10:25,790
- I'm feeling stressed.
255
00:10:25,834 --> 00:10:27,667
I don't think
he's happy at all.
256
00:10:27,753 --> 00:10:30,587
- There's no [bleep] way
that this hot dog
257
00:10:30,631 --> 00:10:33,048
Put this restaurant on the map.
Look at it.
258
00:10:33,133 --> 00:10:35,342
[bleep].
I can find better hot dogs
259
00:10:35,385 --> 00:10:39,304
At 4:00 in the morning
in times square.
260
00:10:39,389 --> 00:10:42,515
That is just
absolutely shocking.
261
00:10:42,559 --> 00:10:45,310
The [bleep] bad news is,
I've got another one coming.
262
00:10:45,354 --> 00:10:46,394
Hello.
- How are you today?
263
00:10:46,480 --> 00:10:47,437
- How are you?
- Good.
264
00:10:47,481 --> 00:10:48,813
- And first name is?
- Mary kate.
265
00:10:48,899 --> 00:10:50,023
- Mary kate, nice to meet you.
You good?
266
00:10:50,108 --> 00:10:51,858
- Nice to meet you.
- I'm done with that.
267
00:10:51,902 --> 00:10:53,026
I've got the chicago dog
coming next.
268
00:10:53,070 --> 00:10:54,235
May I have
some fresh coffee, please?
269
00:10:54,279 --> 00:10:55,695
- Of course.
I'll be right back with that.
270
00:10:56,907 --> 00:10:59,866
- Ok, here is our chicago.
- Thank you.
271
00:10:59,951 --> 00:11:01,117
Dog with pickle, tomato,
272
00:11:01,161 --> 00:11:02,786
Onions, pepper,
and celery salt.
273
00:11:02,871 --> 00:11:06,665
Oh, [bleep].
We've cracked on that one.
274
00:11:06,750 --> 00:11:08,083
Bloody hell.
275
00:11:08,126 --> 00:11:10,627
This is really lazy.
276
00:11:12,255 --> 00:11:15,965
Honestly, [bleep],
277
00:11:16,009 --> 00:11:17,509
I've had a lot of dogs
in my time,
278
00:11:17,594 --> 00:11:20,220
But this one has to be it.
279
00:11:20,263 --> 00:11:22,472
I mean, it tastes rubbery.
280
00:11:22,516 --> 00:11:24,516
- How we doing?
- The crack on this one was
281
00:11:24,559 --> 00:11:25,642
Bigger than the grand canyon.
- [laughs]
282
00:11:25,686 --> 00:11:29,354
- No, it's just rubbery.
Yeah, not good.
283
00:11:29,398 --> 00:11:30,480
- Wow.
- Yeah.
284
00:11:30,565 --> 00:11:33,817
Thank you very much.
- You got it.
285
00:11:33,902 --> 00:11:35,110
Hey.
286
00:11:35,195 --> 00:11:37,028
- Good?
- No.
287
00:11:37,114 --> 00:11:38,905
He just was not happy with it.
288
00:11:38,949 --> 00:11:40,990
- Wow.
289
00:11:41,076 --> 00:11:43,743
That's disappointing.
290
00:11:43,829 --> 00:11:45,245
Hey, jake.
291
00:11:45,288 --> 00:11:48,206
Gordon's reaction to
our chicago dog?
292
00:11:48,208 --> 00:11:49,249
- Ok?
293
00:11:49,292 --> 00:11:51,584
- He said that the whole
overall dog
294
00:11:51,628 --> 00:11:54,212
Was just very disappointing.
295
00:11:54,297 --> 00:11:55,672
- Ok.
296
00:11:57,592 --> 00:11:59,509
- The kind of person
that jake is,
297
00:11:59,594 --> 00:12:01,261
He is on the quieter side.
298
00:12:01,346 --> 00:12:03,471
But the reality of it is
is that
299
00:12:03,515 --> 00:12:05,724
I don't think he cares
that much.
300
00:12:05,767 --> 00:12:09,102
- Just letting you know.
301
00:12:14,192 --> 00:12:16,901
- That's jake and his ordering,
I guess.
302
00:12:16,987 --> 00:12:18,778
- I mean, you own the place.
303
00:12:18,864 --> 00:12:20,155
- I didn't hear you. What?
304
00:12:20,157 --> 00:12:21,322
- You do own the restaurant.
305
00:12:21,441 --> 00:12:22,657
So if something's wrong,
it is--
306
00:12:22,743 --> 00:12:24,117
- No, I understand that--
- you can't blame jake.
307
00:12:24,202 --> 00:12:25,243
- Well, I'm not blaming him,
but I'm saying--
308
00:12:25,287 --> 00:12:26,578
- You just blamed jake.
309
00:12:26,621 --> 00:12:27,954
You just said,
"that's jake and his ordering."
310
00:12:28,039 --> 00:12:31,124
- My ex-husband's girlfriend
always yells at me.
311
00:12:31,209 --> 00:12:35,128
I feel bullied, unheard.
312
00:12:35,213 --> 00:12:37,547
This has to change,
or I'm going to blow up.
313
00:12:37,591 --> 00:12:39,299
- You need to talk to him.
- He does the food ordering.
314
00:12:39,384 --> 00:12:40,592
- But you own the restaurant.
315
00:12:40,719 --> 00:12:42,886
- We can have this conversation
later. Thank you.
316
00:12:42,929 --> 00:12:44,429
- Phew, [bleep].
317
00:12:44,514 --> 00:12:46,097
I've come for a hot dog.
318
00:12:46,183 --> 00:12:48,600
I feel like
I'm in [bleep] therapy.
319
00:12:54,065 --> 00:12:57,484
- I'm on the jersey shore
at max's bar and grill.
320
00:12:57,527 --> 00:12:59,944
I've tasted
their famous hot dogs...
321
00:13:00,030 --> 00:13:01,112
That is terrible.
322
00:13:01,156 --> 00:13:02,739
- I don't think
he's happy at all.
323
00:13:02,783 --> 00:13:04,073
- Discovered
a love triangle...
324
00:13:04,159 --> 00:13:05,366
- But you own the restaurant.
325
00:13:05,494 --> 00:13:06,743
- We can have this conversation
later. Thank you.
326
00:13:06,828 --> 00:13:09,120
- And now I need to meet
the owner, jennifer...
327
00:13:09,206 --> 00:13:10,538
Let's catch up, shall we?
- Yes.
328
00:13:10,582 --> 00:13:13,124
- To find out why
this 95-year-old restaurant
329
00:13:13,210 --> 00:13:15,418
Is on the brink of collapse.
330
00:13:15,462 --> 00:13:17,003
The last customer has gone,
yeah?
331
00:13:17,088 --> 00:13:18,588
- Yes.
- Uh, ooh.
332
00:13:18,632 --> 00:13:20,340
I'll come on to the food in
a minute.
333
00:13:20,425 --> 00:13:21,800
There's quite a lot to say
and also I'd like to
334
00:13:21,843 --> 00:13:25,637
Talk to the chef. There's some
real issues with that.
335
00:13:25,722 --> 00:13:27,430
- Sure.
- But it wasn't good.
336
00:13:27,516 --> 00:13:30,183
Take me back to the beginning
when you took over.
337
00:13:30,268 --> 00:13:32,519
- I took over, I would say,
in 2018.
338
00:13:32,604 --> 00:13:35,230
But I've been doing this since
I'm 15 years old, off and on,
339
00:13:35,273 --> 00:13:37,524
With my dad, my grandma,
and my whole family.
340
00:13:37,651 --> 00:13:42,612
And I always say that
max's is more than just me.
341
00:13:42,697 --> 00:13:46,241
It is part of this history
of long branch.
342
00:13:46,284 --> 00:13:47,867
It's part of the community.
343
00:13:47,911 --> 00:13:49,327
People come to me and say,
344
00:13:49,412 --> 00:13:51,579
"my dad's last meal was
a max's hot dog.
345
00:13:51,665 --> 00:13:54,499
I put a max's hot dog
in my dad's coffin."
346
00:13:56,127 --> 00:13:57,752
That means something to me.
347
00:13:57,796 --> 00:14:00,004
- The dogs, why were
they so dry and salty?
348
00:14:00,090 --> 00:14:01,840
Why were they cracked and dry?
349
00:14:01,883 --> 00:14:06,135
- Our hot dog has been a staple
here for 9 and 1/2 decades.
350
00:14:06,179 --> 00:14:09,138
- Wow.
- And I'm not quick to change.
351
00:14:09,266 --> 00:14:10,056
- Wow.
352
00:14:10,141 --> 00:14:12,225
That's not good enough.
353
00:14:12,310 --> 00:14:15,228
- I also think jake,
who's my ex-husband,
354
00:14:15,272 --> 00:14:20,066
I don't think that
he's purposely made things bad,
355
00:14:20,151 --> 00:14:22,819
But I think that he--
he lacks passion.
356
00:14:22,863 --> 00:14:25,989
I think that he's just lost
something along the way.
357
00:14:26,074 --> 00:14:28,157
- Why would you keep him here?
358
00:14:28,243 --> 00:14:31,536
- He agreed to, you know,
hang in there for the kids,
359
00:14:31,580 --> 00:14:34,581
But not as a married couple,
I guess you could say.
360
00:14:34,666 --> 00:14:35,999
- No.
361
00:14:36,042 --> 00:14:38,751
Now jake is with mk.
362
00:14:38,837 --> 00:14:41,588
Just the scenario,
being new to this,
363
00:14:41,673 --> 00:14:43,506
Why would you keep her here?
364
00:14:43,550 --> 00:14:46,718
- Mk coming on board was
a decision I made
365
00:14:46,761 --> 00:14:50,763
Because I lost two full-time
employees in April.
366
00:14:50,849 --> 00:14:52,599
Very quickly,
I had to fire them.
367
00:14:52,684 --> 00:14:57,186
And I don't know if I made
the best decision.
368
00:14:57,272 --> 00:14:59,230
She's not a very good
communicator.
369
00:14:59,316 --> 00:15:03,359
I can't sit and have
a level-headed conversation
370
00:15:03,445 --> 00:15:06,321
And get my point across.
It becomes too toxic.
371
00:15:06,406 --> 00:15:09,941
- We're at boiling point here,
but you're the boss.
372
00:15:09,993 --> 00:15:13,453
- I am, and I'm not respected.
373
00:15:14,748 --> 00:15:16,956
- I love the fact you want
to continue this legacy.
374
00:15:17,000 --> 00:15:18,374
I love all that,
375
00:15:18,460 --> 00:15:22,211
But you're brunting the risk,
the responsibility,
376
00:15:22,297 --> 00:15:24,464
Trying to continue the legacy.
It's not working.
377
00:15:24,549 --> 00:15:26,049
Clearly, we've got issues
with the food.
378
00:15:26,134 --> 00:15:28,217
Clearly, the customers
aren't biting.
379
00:15:28,303 --> 00:15:30,511
And there's fighting
in front of those customers.
380
00:15:30,597 --> 00:15:32,388
But what I need to know is
381
00:15:32,432 --> 00:15:37,268
How deep are you in now,
financially?
382
00:15:37,354 --> 00:15:39,562
- Well,
that's very embarrassing.
383
00:15:39,606 --> 00:15:40,813
I have to be honest.
384
00:15:40,857 --> 00:15:43,975
I mean, I'm, you know,
well over $1 million.
385
00:15:44,027 --> 00:15:46,986
- In debt?
- In debt.
386
00:15:47,030 --> 00:15:49,906
- Holy [bleep].
- Yeah.
387
00:15:49,950 --> 00:15:52,533
- [bleep], jennifer.
388
00:15:54,412 --> 00:15:57,121
I'm here to help,
but it's gonna get hard
389
00:15:57,248 --> 00:15:59,123
Before it gets better.
- I know that.
390
00:15:59,250 --> 00:16:00,416
- Can I meet him?
- Yes.
391
00:16:00,502 --> 00:16:02,168
- Can you get him out, please?
- Yes.
392
00:16:02,253 --> 00:16:03,503
- I need to meet
jennifer's ex-husband,
393
00:16:03,630 --> 00:16:06,339
Who's also the current
kitchen manager,
394
00:16:06,424 --> 00:16:09,509
And dig a little deeper
into this hot dog disaster.
395
00:16:09,552 --> 00:16:10,969
Hey.
- Hi. Hi, chef.
396
00:16:11,054 --> 00:16:12,011
- Hey. How are you? Gordon.
397
00:16:12,097 --> 00:16:13,554
You must be jake, right?
- Yes.
398
00:16:13,640 --> 00:16:17,392
- Uh, wow. How are you feeling?
- Uh, ok.
399
00:16:17,435 --> 00:16:19,560
- Yeah, "ok" doesn't give me
much confidence.
400
00:16:19,604 --> 00:16:20,603
- Well.
401
00:16:20,730 --> 00:16:21,854
- Let's talk about the food,
shall we?
402
00:16:21,898 --> 00:16:23,272
Because you're
the kitchen manager there.
403
00:16:23,358 --> 00:16:24,857
That's your title.
Is that right?
404
00:16:24,943 --> 00:16:26,526
- Yes.
- Yeah, the food's dreadful.
405
00:16:26,611 --> 00:16:27,735
- Um--
406
00:16:27,862 --> 00:16:30,071
- I don't see anything famous
about the dogs.
407
00:16:30,156 --> 00:16:33,574
Why do they taste processed,
dry, and rubbery?
408
00:16:33,618 --> 00:16:37,286
- That's the way I was taught
and shown by ownership.
409
00:16:37,330 --> 00:16:38,454
That's the way
they've always been.
410
00:16:38,540 --> 00:16:40,289
- This legacy was not built
on that [bleep]
411
00:16:40,333 --> 00:16:42,375
That we've just eaten,
let me tell you.
412
00:16:42,460 --> 00:16:44,577
[tense music]
413
00:16:44,629 --> 00:16:46,462
This is a very strange setup.
414
00:16:46,548 --> 00:16:48,297
It's a very strange triangle,
right?
415
00:16:48,341 --> 00:16:51,384
Because you're sadly divorced.
- Yes.
416
00:16:51,428 --> 00:16:55,221
- And you and mk are an item.
- Mm-hmm.
417
00:16:55,265 --> 00:17:00,018
- This relationship is fraught,
and I've witnessed it,
418
00:17:00,061 --> 00:17:01,477
That mk doesn't make it
419
00:17:01,521 --> 00:17:03,146
The friendliest of places to
work in.
420
00:17:03,231 --> 00:17:04,814
So when you see
your girlfriend--
421
00:17:04,899 --> 00:17:06,816
- I don't feel--
- disrespecting the owner,
422
00:17:06,901 --> 00:17:08,776
How does that make you feel?
423
00:17:08,820 --> 00:17:12,780
- Um, I don't want toxicity.
And I don't want, you know,
424
00:17:12,866 --> 00:17:15,283
Mary kate and jen to
be at ends, and--
425
00:17:15,368 --> 00:17:17,493
- You don't want, but they are.
You know that.
426
00:17:17,579 --> 00:17:20,788
It's festering and bubbling
and about to implode.
427
00:17:20,874 --> 00:17:22,749
Right now, this thing is--
428
00:17:22,834 --> 00:17:24,500
Is a really nasty taste.
429
00:17:24,544 --> 00:17:27,879
And that's without tasting
the [bleep] hot dog.
430
00:17:27,922 --> 00:17:30,131
[exhales]
ok.
431
00:17:30,175 --> 00:17:31,382
Can I just see this place
running--
432
00:17:31,426 --> 00:17:32,383
- Sure can.
433
00:17:32,427 --> 00:17:33,968
- To see how this place
functions?
434
00:17:34,012 --> 00:17:35,553
- Yes.
- Yeah?
435
00:17:35,597 --> 00:17:38,890
And try to show a little bit of
resilience with some passion.
436
00:17:38,933 --> 00:17:41,059
Do you have any passion?
- Yeah, I have passion.
437
00:17:41,144 --> 00:17:42,727
- Are you concerned?
Are you bothered?
438
00:17:42,771 --> 00:17:44,062
Do you give a [bleep]?
439
00:17:44,147 --> 00:17:45,730
- Of course I give a [bleep].
440
00:17:45,774 --> 00:17:47,899
- Thank you, jake.
- Thank you.
441
00:17:47,984 --> 00:17:49,567
- Holy [bleep].
442
00:17:49,611 --> 00:17:51,903
Restaurants depend
on creativity, flair,
443
00:17:51,905 --> 00:17:53,446
But also passion.
444
00:17:53,531 --> 00:17:56,032
And right now,
this place is lackluster,
445
00:17:56,117 --> 00:17:57,325
And jake's not stepping up.
446
00:17:57,368 --> 00:18:00,411
He doesn't seem to be helping
much.
447
00:18:01,498 --> 00:18:03,790
[upbeat music]
448
00:18:03,875 --> 00:18:05,291
I need to see for myself
449
00:18:05,376 --> 00:18:07,627
Why this once famous
hot dog destination
450
00:18:07,670 --> 00:18:10,254
Has lost its way
and lost its customers.
451
00:18:10,298 --> 00:18:11,547
- Hi. How are you?
- I'm good. How are you?
452
00:18:11,633 --> 00:18:13,633
So I've asked members of
the local community
453
00:18:13,718 --> 00:18:17,011
To fill the restaurant
and put max's to the test.
454
00:18:17,055 --> 00:18:19,597
- Hi.
Let's see. Where to put you?
455
00:18:21,434 --> 00:18:22,850
- The grilled cheese.
Did you want to add
456
00:18:22,894 --> 00:18:24,477
Any bacon or tomato to it?
457
00:18:25,188 --> 00:18:26,312
- Sure.
- Thank you.
458
00:18:26,439 --> 00:18:28,022
- Chicken nachos
and everything on there is ok?
459
00:18:28,066 --> 00:18:29,357
- Yeah.
- Cool.
460
00:18:30,318 --> 00:18:31,818
- I hope you're gonna enjoy it.
461
00:18:32,612 --> 00:18:34,695
- [chuckles]
yeah, you can throw it down.
462
00:18:34,781 --> 00:18:35,780
I like that.
463
00:18:36,533 --> 00:18:39,033
- Ok, so first up,
we've got two chicken nachos,
464
00:18:39,119 --> 00:18:40,284
Grilled chicken new yorker,
465
00:18:40,328 --> 00:18:41,786
Lobster roll,
smokehouse medium,
466
00:18:41,830 --> 00:18:44,413
And along with these three dogs
I'm putting out right now.
467
00:18:44,499 --> 00:18:46,332
- And what's a normal pickup
time for those dogs?
468
00:18:46,417 --> 00:18:49,377
- We cook them on low,
so maybe around 20, 30 minutes.
469
00:18:49,462 --> 00:18:52,046
- 20, 30 minutes?
Wow, that's a long time.
470
00:18:52,132 --> 00:18:54,048
- All right, that lobster roll
looks ready to go.
471
00:18:59,764 --> 00:19:01,139
Let me fix that for you.
472
00:19:01,224 --> 00:19:02,306
- What's wrong with that?
473
00:19:02,392 --> 00:19:03,975
- I put in the lobster
grilled cheese,
474
00:19:04,060 --> 00:19:05,351
And they gave me
a lobster roll.
475
00:19:05,436 --> 00:19:06,435
- Wow.
476
00:19:06,521 --> 00:19:08,354
- Um, this is a lobster
grilled cheese,
477
00:19:08,439 --> 00:19:10,398
And they sent me
a lobster roll.
478
00:19:10,441 --> 00:19:13,234
- I need a lobster
grilled cheese asap.
479
00:19:13,319 --> 00:19:15,278
- Do you have nachos
coming for 21?
480
00:19:15,363 --> 00:19:17,363
- We've got boneless chicken.
- I don't see it.
481
00:19:17,448 --> 00:19:18,865
All right, I'll make you one
asap.
482
00:19:18,908 --> 00:19:21,659
Nachos, nachos, wings,
boneless chicken bites.
483
00:19:21,703 --> 00:19:24,537
- What are we working on here?
Can you just talk to me?
484
00:19:24,581 --> 00:19:27,206
- I'm doing table 21,
the big guy.
485
00:19:27,292 --> 00:19:29,709
- All right, thank you.
How long on those nachos?
486
00:19:29,752 --> 00:19:33,129
- Give me, uh--
give me a minute.
487
00:19:33,173 --> 00:19:37,300
- Wow.
He does not give a [bleep].
488
00:19:37,343 --> 00:19:38,134
When jake's behind
the line there,
489
00:19:38,219 --> 00:19:39,635
Is he always that lackluster?
490
00:19:39,721 --> 00:19:41,387
'cause he's sort of almost
just going through the motions.
491
00:19:41,431 --> 00:19:42,763
- Well, he gets in his zone,
492
00:19:42,849 --> 00:19:46,100
And I know that he can get
heated and overwhelmed.
493
00:19:46,186 --> 00:19:48,811
And I think he's trying to
really hold himself together.
494
00:19:48,897 --> 00:19:51,647
- Dan, slow down on the apps
'cause I can't keep up.
495
00:19:51,733 --> 00:19:52,815
- What do you mean overwhelmed?
496
00:19:52,901 --> 00:19:54,317
Serving frozen food,
it's not that--
497
00:19:54,402 --> 00:19:58,237
- No, it shouldn't be
that overwhelming.
498
00:19:58,323 --> 00:20:00,573
- Just a little undermanned
right now
499
00:20:00,658 --> 00:20:01,908
For this amount of volume.
500
00:20:01,993 --> 00:20:03,117
- Can I help with anything?
501
00:20:03,161 --> 00:20:05,870
- Um, not right now.
502
00:20:06,623 --> 00:20:08,831
You know, there's little
minor problems here and there,
503
00:20:08,875 --> 00:20:12,376
But nothing that's, you know,
really hurting the place.
504
00:20:12,462 --> 00:20:16,088
- Let me check on your guys'
appetizers for you.
505
00:20:16,174 --> 00:20:17,924
- You're not still waiting,
are you?
506
00:20:17,967 --> 00:20:19,050
- Yes.
- Yes.
507
00:20:19,093 --> 00:20:20,176
- You're still waiting for
your food?
508
00:20:20,178 --> 00:20:21,636
- Yes.
509
00:20:21,679 --> 00:20:25,056
- Can we work on counter one
and get two mr. Max's going
510
00:20:25,141 --> 00:20:27,350
So they can start on something
please?
511
00:20:33,024 --> 00:20:34,315
- Are we still waiting
for that?
512
00:20:34,400 --> 00:20:35,566
- Yes, we're still waiting
for that.
513
00:20:35,610 --> 00:20:36,525
- Jake, how long for 21?
514
00:20:36,694 --> 00:20:38,736
They've been half an hour
for nachos.
515
00:20:38,821 --> 00:20:41,489
- 21, I am waiting on
boneless buffalo wings.
516
00:20:41,532 --> 00:20:46,160
- No, 21. Table 21, I got
nachos and coconut shrimp.
517
00:20:46,246 --> 00:20:47,411
- I don't have--
all right.
518
00:20:47,455 --> 00:20:49,205
- You don't have 21?
- Table 21.
519
00:20:49,290 --> 00:20:51,332
- I don't have that ticket.
Give me one sec.
520
00:20:51,417 --> 00:20:53,167
- What are you waiting on?
The wrap?
521
00:20:53,253 --> 00:20:55,044
Why is he just throwing food up
522
00:20:55,129 --> 00:20:57,964
From bits of other tables?
- I'm not sure.
523
00:20:58,049 --> 00:20:59,340
- It's almost like
we're just cooking
524
00:20:59,425 --> 00:21:01,884
What we want when we want.
Nothing's complete.
525
00:21:01,970 --> 00:21:03,928
So the food's just dying
in the window.
526
00:21:04,013 --> 00:21:06,472
Jake, can we sell these or not?
- Yes, they're still hot.
527
00:21:06,557 --> 00:21:08,432
- Yeah, I didn't ask if
they're hot, [bleep].
528
00:21:08,518 --> 00:21:12,353
- More tickets coming.
- What a mess. Oh, man.
529
00:21:12,438 --> 00:21:16,315
- All right, bar 10 right here.
- Bar 10? Thank you.
530
00:21:16,359 --> 00:21:18,567
- Wow, welcome to being busy.
531
00:21:18,611 --> 00:21:21,445
Right now, this is a fraction
of the business that you'd do.
532
00:21:21,489 --> 00:21:23,322
Jake, this guy's just
throwing food out.
533
00:21:23,366 --> 00:21:24,657
There's no tables complete.
534
00:21:24,701 --> 00:21:26,617
There's just dishes
going into the window.
535
00:21:28,037 --> 00:21:29,370
- He doesn't care.
536
00:21:29,414 --> 00:21:31,706
- Did this ticket go out? No.
537
00:21:31,749 --> 00:21:33,666
Just a disaster.
538
00:21:33,751 --> 00:21:35,459
♪ ♪
539
00:21:38,464 --> 00:21:41,424
[tense music]
540
00:21:41,426 --> 00:21:44,510
- At max's bar and grill,
the orders are backing up.
541
00:21:44,637 --> 00:21:46,304
- It's all bits of tables
coming up.
542
00:21:46,389 --> 00:21:48,472
It's a bizarre way
of working, right?
543
00:21:48,558 --> 00:21:51,142
Jennifer, the owner,
is out of her depth.
544
00:21:51,185 --> 00:21:52,476
Her ex-husband, jake,
545
00:21:52,562 --> 00:21:54,312
Is completely overwhelmed
in the kitchen.
546
00:21:54,397 --> 00:21:55,938
- People just keep
ordering and ordering?
547
00:21:56,024 --> 00:21:57,690
Come on. That's ridiculous.
548
00:21:57,775 --> 00:21:59,025
- If they can't handle
an increase in business...
549
00:21:59,068 --> 00:22:00,318
- I'm waiting on the nachos.
550
00:22:00,445 --> 00:22:02,778
- There's no way they'll
generate enough revenue
551
00:22:02,864 --> 00:22:04,613
To make 100 years old.
552
00:22:08,870 --> 00:22:10,953
- All they have left
is the legacy
553
00:22:11,039 --> 00:22:13,331
Of their once famous hot dog.
554
00:22:16,336 --> 00:22:18,252
- Yeah, mine did, too.
It was definitely overcooked.
555
00:22:18,296 --> 00:22:19,795
It tasted like plastic.
556
00:22:19,881 --> 00:22:22,131
- Ladies, my locals,
how we doing here?
557
00:22:22,216 --> 00:22:25,259
So far, so good?
What's going on?
558
00:22:26,262 --> 00:22:28,262
- Yes, that's burnt
for you tonight.
559
00:22:28,348 --> 00:22:30,514
- Hello. How are we?
What did you get?
560
00:22:30,600 --> 00:22:32,516
- The mr. Max, I think it was.
- Mr. Max.
561
00:22:32,602 --> 00:22:34,060
Is it a good hot dog?
562
00:22:34,145 --> 00:22:36,145
- Uh, I would say no.
- No.
563
00:22:36,189 --> 00:22:38,564
- I think on the bottom,
it was a little, uh--
564
00:22:38,649 --> 00:22:40,649
- Oh, jeez, yeah.
- Little burnt and such, yeah.
565
00:22:40,693 --> 00:22:42,401
- Slightly dry. My apologies.
566
00:22:42,487 --> 00:22:43,819
Customers are hating
the hot dogs.
567
00:22:43,863 --> 00:22:45,196
They're dry. They're salty.
568
00:22:45,281 --> 00:22:47,323
And the whole thing
is lackluster.
569
00:22:47,408 --> 00:22:49,200
It's hard to believe
this business
570
00:22:49,285 --> 00:22:52,620
Has been functioning
for 95 years.
571
00:22:54,207 --> 00:22:55,247
- Where are you
getting drinks for?
572
00:22:55,333 --> 00:22:58,125
- 13.
- You can just do a pitcher
573
00:22:58,211 --> 00:23:01,253
And--ok.
- I got it. It's all good.
574
00:23:01,297 --> 00:23:03,881
Mk, are you there
looking at table 13?
575
00:23:03,966 --> 00:23:05,591
- I am. We are getting it done.
576
00:23:05,635 --> 00:23:10,888
- Do you have any kind of
time frame?
577
00:23:10,932 --> 00:23:12,890
- They are coming.
578
00:23:12,934 --> 00:23:14,350
- Ok.
579
00:23:17,146 --> 00:23:20,314
Mk, her delivery is
so abrasive.
580
00:23:20,400 --> 00:23:23,567
All it does is make
everybody retreat.
581
00:23:23,653 --> 00:23:24,527
I'm sick of it.
582
00:23:24,654 --> 00:23:26,320
- It's toxic.
- It's very toxic.
583
00:23:26,406 --> 00:23:28,823
- There's no one dream team.
- It's not a team, no.
584
00:23:28,866 --> 00:23:30,324
- No.
- No.
585
00:23:30,368 --> 00:23:33,077
- We're waiting on a smokehouse
chicken, no barbecue.
586
00:23:33,162 --> 00:23:36,247
Why was her wrap delivered
and no mr. Max?
587
00:23:36,290 --> 00:23:38,249
We really need the nachos.
588
00:23:38,334 --> 00:23:40,418
They've been waiting
a long time.
589
00:23:40,461 --> 00:23:42,753
- Jen walked up to the window
every time
590
00:23:42,797 --> 00:23:44,797
To let jake know
what he did wrong.
591
00:23:44,882 --> 00:23:47,258
- It went out at 4:02
in the computer.
592
00:23:47,301 --> 00:23:50,010
It's 4:33.
Gotta work on our time.
593
00:23:50,096 --> 00:23:53,013
- Not once did she try to fix
or help.
594
00:23:53,099 --> 00:23:54,640
- This is easy peasy
right here.
595
00:23:54,684 --> 00:23:57,476
- Thank you so much.
I hope you enjoy your night.
596
00:23:57,562 --> 00:24:01,313
Watching jake just get
[bleep] on all day is hard.
597
00:24:01,399 --> 00:24:03,941
- What are you looking at?
- It's not all his fault.
598
00:24:04,193 --> 00:24:05,776
Sorry about the hot dog.
599
00:24:05,862 --> 00:24:08,154
- Have a nice night, ladies.
Thank you.
600
00:24:08,197 --> 00:24:10,114
- You know, something
has to change.
601
00:24:10,199 --> 00:24:12,992
- It's clear that tensions
are running high at max's.
602
00:24:13,035 --> 00:24:15,661
And after a disastrous
dinner service...
603
00:24:15,746 --> 00:24:17,955
Let's have a quick catch-up
with everybody, shall we?
604
00:24:18,040 --> 00:24:19,081
Jake, let's have
a catch-up together.
605
00:24:19,167 --> 00:24:20,249
Mk, can you join us, please,
darling?
606
00:24:20,334 --> 00:24:21,667
- Sure.
- Yeah? Let's go.
607
00:24:21,752 --> 00:24:24,920
It's time to deliver
some hard facts to the team.
608
00:24:24,964 --> 00:24:27,548
Ok. Ooh la la.
609
00:24:27,633 --> 00:24:30,301
This place has been running
for 9 and 1/2 decades.
610
00:24:30,428 --> 00:24:33,554
We've got the location.
We've got the name.
611
00:24:33,598 --> 00:24:38,225
But no one's holding on to
any form of standards.
612
00:24:38,311 --> 00:24:39,560
- Yep.
613
00:24:39,604 --> 00:24:40,603
- Jake, how you feeling?
614
00:24:40,688 --> 00:24:43,439
- I'm feeling a little--
little defeated.
615
00:24:43,483 --> 00:24:46,108
I think the kitchen
got pushed to the edge.
616
00:24:46,194 --> 00:24:47,443
- But that's a fraction of
the business
617
00:24:47,528 --> 00:24:49,236
You should be able
to handle here.
618
00:24:49,322 --> 00:24:51,071
Now, every area of
this business
619
00:24:51,157 --> 00:24:54,325
Is spiraling out of control.
620
00:24:54,410 --> 00:24:57,369
When was the last time we had
a general staff meeting?
621
00:24:57,413 --> 00:24:58,996
Together?
- Two years ago.
622
00:24:59,040 --> 00:25:02,041
- What? Two years ago?
- Easily.
623
00:25:02,126 --> 00:25:03,375
- Oh, my god.
624
00:25:03,503 --> 00:25:06,045
- To try to get everybody
at the same time
625
00:25:06,130 --> 00:25:07,129
Doesn't always work.
626
00:25:07,173 --> 00:25:08,422
- No, but as the owner,
627
00:25:08,466 --> 00:25:11,425
Your responsibility is
to get that info to them.
628
00:25:12,720 --> 00:25:16,138
It doesn't feel like
there's a team spirit here.
629
00:25:16,182 --> 00:25:18,098
- I'm newer here,
but yes, I could
630
00:25:18,184 --> 00:25:19,558
Definitely agree with that.
- Yeah?
631
00:25:19,602 --> 00:25:22,520
- Like everyone wants to be
in control, but no one is.
632
00:25:22,605 --> 00:25:25,814
And the back and forth
between jen and mk and jake,
633
00:25:25,900 --> 00:25:27,191
Like, it's a lot.
634
00:25:27,276 --> 00:25:30,611
And everyone sees it, you know?
Even the customers.
635
00:25:30,655 --> 00:25:32,821
- I think the problem is,
is I have an idea,
636
00:25:32,865 --> 00:25:34,198
Jen agrees with the idea,
637
00:25:34,283 --> 00:25:36,408
And then when we come to
implement it,
638
00:25:36,494 --> 00:25:39,370
Jen doesn't have my back--
- that's not true.
639
00:25:39,413 --> 00:25:43,374
Mk has offered a lot of ideas
and suggestions.
640
00:25:43,417 --> 00:25:45,751
They are good ones. But then
when I say,
641
00:25:45,878 --> 00:25:48,003
All right, well, I'll see you
later or what have you,
642
00:25:48,047 --> 00:25:49,213
And she's working with someone,
643
00:25:49,298 --> 00:25:50,923
And then the next morning
when we come in,
644
00:25:50,967 --> 00:25:53,384
Food was left on the floor
or things weren't swept.
645
00:25:53,427 --> 00:25:55,010
I get a picture of it
the next day.
646
00:25:55,096 --> 00:25:56,762
- Never.
I have never done that.
647
00:25:56,806 --> 00:25:59,223
I will send you a picture of
a full rack of silverware
648
00:25:59,308 --> 00:26:00,599
And ask you
why it wasn't rolled, but--
649
00:26:00,685 --> 00:26:02,643
- I couldn't roll silverware
after my shift.
650
00:26:02,728 --> 00:26:04,436
- Do servers roll silverware
at the end of their shift?
651
00:26:04,522 --> 00:26:05,563
- I'm not a server.
652
00:26:05,690 --> 00:26:08,274
- You were scheduled
to serve that shift.
653
00:26:08,317 --> 00:26:11,694
- Don't talk to me that way.
I filled a position!
654
00:26:11,779 --> 00:26:14,321
This is what I'm talking about.
I can't--I can't do this.
655
00:26:14,407 --> 00:26:15,990
I'm not gonna be yelled at
by you.
656
00:26:16,033 --> 00:26:17,324
I can never have...
- I'm not yelling at you, jen.
657
00:26:17,410 --> 00:26:19,618
- A conversation with you.
- All I'm saying is--
658
00:26:19,662 --> 00:26:21,412
Jen, I asked you to do
a rotation sheet.
659
00:26:21,497 --> 00:26:23,289
And you said,
"I don't know how to do it."
660
00:26:23,374 --> 00:26:24,915
- No, you showed me
a little thing
661
00:26:25,001 --> 00:26:26,208
With little checkmarks on it.
662
00:26:26,294 --> 00:26:28,085
And I don't stand at
the hostess check
663
00:26:28,129 --> 00:26:29,545
And check little boxes.
664
00:26:29,630 --> 00:26:30,671
I seat my customers.
665
00:26:30,923 --> 00:26:33,757
I've been seating them
for 30 [bleep] years.
666
00:26:33,801 --> 00:26:35,884
I know how to seat them
at a table.
667
00:26:35,970 --> 00:26:37,428
And I don't need a checkmark
to count the customers.
668
00:26:37,513 --> 00:26:38,679
- You're just
right off the cuff,
669
00:26:38,764 --> 00:26:40,306
Not like every other
restaurant.
670
00:26:40,391 --> 00:26:42,057
- I'm not every other
restaurant, and--
671
00:26:42,184 --> 00:26:45,227
- That's why
we're not doing well!
672
00:26:45,313 --> 00:26:46,895
- I admit it.
I can't do it all,
673
00:26:46,981 --> 00:26:49,023
But I don't want to be
yelled at all the time.
674
00:26:49,108 --> 00:26:50,649
I need your approach
to be different.
675
00:26:50,693 --> 00:26:52,943
"hey, jen, what can I help you
with today,"
676
00:26:53,029 --> 00:26:55,279
Instead of saying,
"what did you do wrong today?"
677
00:26:55,323 --> 00:26:58,365
- Jen, you're not
taking the help.
678
00:26:58,409 --> 00:27:02,119
I'm literally begging you
to take my [bleep] help,
679
00:27:02,163 --> 00:27:03,704
And you're not.
- Right.
680
00:27:03,739 --> 00:27:06,874
- I cry in my bed at night
thinking about your struggles,
681
00:27:06,917 --> 00:27:10,919
And you won't take our help!
682
00:27:10,963 --> 00:27:14,089
♪ ♪
683
00:27:17,094 --> 00:27:18,052
- On the jersey shore
684
00:27:18,137 --> 00:27:19,803
At max's bar and grill...
685
00:27:19,889 --> 00:27:21,305
- I'm literally begging you
686
00:27:21,390 --> 00:27:24,341
To take my [bleep] help,
and you're not!
687
00:27:24,393 --> 00:27:26,518
- The staff meeting
has got personal.
688
00:27:26,562 --> 00:27:30,022
- The way that you offer it to
me doesn't feel like help.
689
00:27:30,066 --> 00:27:32,399
[tense music]
690
00:27:32,526 --> 00:27:35,069
- Listen, this scenario
691
00:27:35,154 --> 00:27:38,864
Is the whole reason why this
business is not functioning.
692
00:27:38,908 --> 00:27:42,284
How long have we been
this fractured?
693
00:27:42,328 --> 00:27:44,820
- As long as I can remember.
694
00:27:44,872 --> 00:27:50,918
- This place has the potential
to be a profitable business.
695
00:27:51,003 --> 00:27:52,336
But it needs to change.
696
00:27:52,421 --> 00:27:55,464
We have to put our frustration
and our emotions,
697
00:27:55,508 --> 00:27:56,715
We have to part that,
698
00:27:56,884 --> 00:28:02,554
And we have to focus
professionally on the business.
699
00:28:02,640 --> 00:28:04,848
I can help.
- Thank you.
700
00:28:04,934 --> 00:28:07,518
- But not this fractured.
701
00:28:07,561 --> 00:28:10,604
Because it's tearing
you all apart.
702
00:28:10,690 --> 00:28:14,441
The question for you is,
are you prepared to change?
703
00:28:14,527 --> 00:28:16,443
- I'll do whatever it takes
to keep it going.
704
00:28:16,529 --> 00:28:19,405
Family businesses
don't survive this long.
705
00:28:19,490 --> 00:28:20,864
We are special.
706
00:28:20,908 --> 00:28:23,701
It is a beautiful business.
707
00:28:23,786 --> 00:28:29,957
- To be on the cusp of
a 100-year celebration is rare.
708
00:28:30,000 --> 00:28:32,793
There's a lot riding on this.
709
00:28:32,878 --> 00:28:34,628
It will not be easy.
710
00:28:34,714 --> 00:28:37,589
And jennifer,
it starts at the top.
711
00:28:37,675 --> 00:28:40,718
It's not jake's business.
It's not mk's business.
712
00:28:40,761 --> 00:28:41,885
It's your business.
713
00:28:41,929 --> 00:28:43,429
- I know.
714
00:28:43,472 --> 00:28:44,972
Having gordon
in the restaurant
715
00:28:45,015 --> 00:28:47,433
Has made me feel overwhelmed,
716
00:28:47,518 --> 00:28:49,685
But you know,
I can't ask for somebody
717
00:28:49,812 --> 00:28:53,522
With more ability to help me
address where I'm failing at
718
00:28:53,607 --> 00:28:56,233
And where I can do better.
719
00:28:56,277 --> 00:28:58,819
- Gordon, if I could just have
like maybe three minutes
720
00:28:58,904 --> 00:28:59,903
Of your time one-on-one.
721
00:28:59,989 --> 00:29:03,365
- Let's do it now.
- Yeah. Thank you.
722
00:29:03,451 --> 00:29:07,369
♪ ♪
723
00:29:07,455 --> 00:29:09,246
- Sit down.
- Thank you.
724
00:29:09,331 --> 00:29:13,792
♪ ♪
725
00:29:13,878 --> 00:29:15,127
- I'm all ears.
726
00:29:15,212 --> 00:29:17,296
- Well, I'm, as you can
probably tell,
727
00:29:17,339 --> 00:29:19,381
I'm a little introverted,
so I don't really have a voice.
728
00:29:19,467 --> 00:29:21,633
Like, I don't--
you know, it's--
729
00:29:21,677 --> 00:29:24,470
This whole thing for me is
like difficult, you know.
730
00:29:24,513 --> 00:29:28,056
I don't want to throw mud at
her and speak about her
731
00:29:28,142 --> 00:29:29,808
That way, you know,
so that's not who I am.
732
00:29:29,894 --> 00:29:31,393
But jennifer doesn't
listen to me.
733
00:29:31,437 --> 00:29:35,022
You know, it just--
it is a lot.
734
00:29:35,107 --> 00:29:38,358
- But the toxicity in here
is just--
735
00:29:38,402 --> 00:29:40,611
You're a responsible father.
- Yes.
736
00:29:40,696 --> 00:29:44,490
- But to witness this level
of fragmentation,
737
00:29:44,575 --> 00:29:46,283
There's only gonna be
one detriment,
738
00:29:46,368 --> 00:29:49,703
And that's these kids.
- Yeah.
739
00:29:49,747 --> 00:29:51,914
- And that's what you need to
start thinking about,
740
00:29:51,999 --> 00:29:54,625
If this place has got
any chance of success.
741
00:29:54,668 --> 00:29:57,878
You have the understanding
of this business,
742
00:29:57,963 --> 00:29:59,129
Alongside jennifer.
743
00:29:59,256 --> 00:30:01,423
And it sounds like
you're not doing enough
744
00:30:01,467 --> 00:30:04,551
To help sort it out.
You're just watching the fight.
745
00:30:04,595 --> 00:30:06,845
And I just want to see
more from you.
746
00:30:06,889 --> 00:30:08,263
- No, I am not doing enough.
747
00:30:08,349 --> 00:30:10,140
It's something I would love
to see here,
748
00:30:10,184 --> 00:30:11,558
Just everyone getting along.
749
00:30:11,602 --> 00:30:12,976
- Sure.
- You know, so.
750
00:30:13,062 --> 00:30:14,269
- I'm here to help.
- Great.
751
00:30:14,355 --> 00:30:18,148
- And I want this place fixed
for all of you.
752
00:30:18,192 --> 00:30:19,441
You've got a voice.
753
00:30:19,527 --> 00:30:21,777
If there's ever a time
to use it, it's now.
754
00:30:21,821 --> 00:30:22,903
- Yeah.
755
00:30:22,988 --> 00:30:24,112
- I appreciate your honesty.
756
00:30:24,198 --> 00:30:26,031
Thanks, jake.
- Thanks, chef.
757
00:30:26,116 --> 00:30:28,700
- Thank you, man.
- Appreciate it.
758
00:30:28,786 --> 00:30:30,911
It's not a great thing to
work with your ex-wife.
759
00:30:30,996 --> 00:30:33,205
We don't see eye to eye
in how we do things here.
760
00:30:33,249 --> 00:30:34,832
But gordon's right.
761
00:30:34,875 --> 00:30:36,416
We need to make
this place great.
762
00:30:36,502 --> 00:30:39,336
Can I talk to you for a minute?
- Yeah.
763
00:30:39,421 --> 00:30:41,755
- You know, you'd do anything
for your children.
764
00:30:41,841 --> 00:30:43,715
That's what I'm doing here.
765
00:30:45,043 --> 00:30:47,469
- [sighs]
766
00:30:48,180 --> 00:30:51,181
- I hold back a lot.
I've held back a lot.
767
00:30:51,267 --> 00:30:53,100
But that's who I am.
- I know.
768
00:30:53,185 --> 00:30:55,727
- I'm not gonna
start confrontation.
769
00:30:55,771 --> 00:30:57,563
- What the [bleep] is
her problem?
770
00:30:57,606 --> 00:31:00,107
- You know, mary kate is fiery
like that, and--
771
00:31:00,150 --> 00:31:01,608
- I know she is.
- You guys don't get along.
772
00:31:01,652 --> 00:31:04,570
- That fiery side is not always
the best approach, jake.
773
00:31:04,655 --> 00:31:06,572
- I know, but you guys don't
get along, so it's not--
774
00:31:06,615 --> 00:31:08,991
- And I feel like you never,
as her man
775
00:31:09,034 --> 00:31:10,659
And me as your ex-wife,
776
00:31:10,744 --> 00:31:15,998
Why aren't you just--just
a touch more supportive of me?
777
00:31:17,626 --> 00:31:20,252
I thought that we were gonna
have a better understanding
778
00:31:20,337 --> 00:31:21,420
With one another.
779
00:31:21,505 --> 00:31:23,088
- Well, obviously,
we have to do better,
780
00:31:23,173 --> 00:31:25,549
And we have to do better
for the kids.
781
00:31:25,634 --> 00:31:28,844
- I don't think that you and I
have to fail as people.
782
00:31:28,888 --> 00:31:31,221
I don't think that we have to
fail at
783
00:31:31,265 --> 00:31:35,517
Still respecting one another
and hearing one another.
784
00:31:35,603 --> 00:31:37,269
This has to change.
785
00:31:37,313 --> 00:31:42,774
I need to set aside personal
differences of the past
786
00:31:42,818 --> 00:31:46,904
And put our three children in
front of what we need to do.
787
00:31:46,989 --> 00:31:49,323
- We need to right the ship.
788
00:31:49,450 --> 00:31:51,450
- What do we do?
- And, you know, fix it.
789
00:31:51,493 --> 00:31:53,118
- How are we gonna make it
better?
790
00:31:53,162 --> 00:31:55,287
Are we gonna make it to
100 years here?
791
00:31:55,372 --> 00:31:57,539
Are we gonna keep
this business?
792
00:31:57,625 --> 00:31:59,875
This is all I know.
793
00:31:59,960 --> 00:32:01,710
♪ ♪
794
00:32:05,299 --> 00:32:06,757
- I'm in long branch,
new jersey,
795
00:32:06,800 --> 00:32:08,717
At max's bar and grill.
796
00:32:08,802 --> 00:32:11,386
Owner jennifer and her
ex-husband, jake,
797
00:32:11,472 --> 00:32:12,512
Are struggling to keep
798
00:32:12,598 --> 00:32:14,514
Both their professional
relationship
799
00:32:14,558 --> 00:32:17,768
And this 95-year-old
restaurant alive.
800
00:32:17,895 --> 00:32:19,311
- Obviously, we have to do
better.
801
00:32:19,396 --> 00:32:21,229
- They need a fresh start.
802
00:32:21,273 --> 00:32:23,273
So my team is fixing up
the restaurant
803
00:32:23,359 --> 00:32:25,651
And giving it
a complete makeover.
804
00:32:25,736 --> 00:32:28,987
♪ ♪
805
00:32:29,031 --> 00:32:32,199
Now, I've invited
jennifer, jake, and mk
806
00:32:32,284 --> 00:32:34,409
To see what we've all done.
807
00:32:34,495 --> 00:32:38,789
Welcome to the new
max's bar and grill.
808
00:32:38,791 --> 00:32:39,915
- Wow.
809
00:32:40,000 --> 00:32:41,041
- Come on.
810
00:32:41,085 --> 00:32:43,418
This is what I call a bar,
811
00:32:43,462 --> 00:32:46,421
100 meters from
that beautiful beach.
812
00:32:46,465 --> 00:32:49,591
We've brought a lot of color
with the red trim,
813
00:32:49,677 --> 00:32:50,801
The turquoise walls,
814
00:32:50,844 --> 00:32:53,303
And also this beach theme
around the bar.
815
00:32:53,389 --> 00:32:56,223
- It's beautiful.
- We've made it warmer.
816
00:32:56,266 --> 00:32:58,100
You ok?
817
00:32:59,395 --> 00:33:02,980
Now, coming into this part
of the restaurant,
818
00:33:03,065 --> 00:33:06,316
This beautiful signage,
819
00:33:06,402 --> 00:33:09,277
What we were desperate to
incorporate was
820
00:33:09,405 --> 00:33:12,864
A throwback to
the original max's.
821
00:33:12,908 --> 00:33:14,324
We checked out the archives.
822
00:33:14,451 --> 00:33:15,701
These things were stuck away
in your office.
823
00:33:15,744 --> 00:33:20,288
But look at them.
This is history in the making.
824
00:33:20,374 --> 00:33:22,833
- I'm just blown away
by what's been done here
825
00:33:22,918 --> 00:33:24,292
By gordon and his team.
826
00:33:24,336 --> 00:33:27,129
[emotionally] I know my dad's
looking down right now.
827
00:33:27,172 --> 00:33:30,007
It's very special.
828
00:33:30,134 --> 00:33:31,717
- But it can't just look good.
829
00:33:31,802 --> 00:33:34,136
The food must step up
a level, too.
830
00:33:34,263 --> 00:33:37,681
We have absolutely
overhauled this menu.
831
00:33:37,725 --> 00:33:41,601
Nachos, burgers, cheese bites,
shakes, and more,
832
00:33:41,729 --> 00:33:42,769
All improved.
833
00:33:42,896 --> 00:33:45,063
- It looks fresh.
It looks light.
834
00:33:45,065 --> 00:33:46,523
- It's beautiful.
- Ok.
835
00:33:46,558 --> 00:33:48,150
Let's get to the dna:
836
00:33:48,193 --> 00:33:49,693
The hot dogs.
- Yes!
837
00:33:49,737 --> 00:33:52,237
- First of all, they're gonna
be kept in a delicious brine
838
00:33:52,364 --> 00:33:54,614
And then on to
the plancha grill to order.
839
00:33:54,700 --> 00:33:56,366
It's an 8 to 9-minute pickup.
840
00:33:56,452 --> 00:33:58,702
They're not going to sit there
for 2.5 hours, 3 hours.
841
00:33:58,787 --> 00:33:59,995
- Absolutely.
842
00:34:00,039 --> 00:34:02,247
- Let's start off with
the classic dog,
843
00:34:02,332 --> 00:34:04,541
The chili dog,
the bacon cheese dog,
844
00:34:04,626 --> 00:34:07,961
And then the mexican dog,
and the cod dog.
845
00:34:08,047 --> 00:34:10,172
These hot dogs are plump,
juicy,
846
00:34:10,257 --> 00:34:12,340
And not overly processed.
847
00:34:12,426 --> 00:34:15,635
These are hot dogs that
customers will come back for
848
00:34:15,763 --> 00:34:17,012
Time and time again.
849
00:34:17,181 --> 00:34:20,015
But jake, you need to
communicate and drive your team
850
00:34:20,059 --> 00:34:21,725
To pull this off successfully
851
00:34:21,769 --> 00:34:23,977
And focus on the quality.
852
00:34:24,021 --> 00:34:25,896
That is gonna be key.
853
00:34:25,981 --> 00:34:28,398
Tomorrow, I'm inviting
a very special guest
854
00:34:28,484 --> 00:34:30,984
To guide you in the kitchen...
- Yeah, super excited.
855
00:34:31,028 --> 00:34:33,695
- When we reopen
max's bar and grill.
856
00:34:33,781 --> 00:34:34,863
- I like that.
857
00:34:34,907 --> 00:34:36,990
- Well, sit down.
858
00:34:37,034 --> 00:34:39,284
Dig in, have a little bite.
859
00:34:39,328 --> 00:34:40,869
- Mm.
860
00:34:40,954 --> 00:34:42,746
♪ ♪
861
00:34:42,790 --> 00:34:43,955
- It's all delicious.
862
00:34:44,041 --> 00:34:45,290
- Oh, those are very good.
863
00:34:45,375 --> 00:34:48,168
- This looks more like
real food.
864
00:34:48,212 --> 00:34:50,378
- It doesn't look like
max's frozen food.
865
00:34:50,422 --> 00:34:54,299
- The hot dogs are very good.
Mm, that is delicious.
866
00:34:54,384 --> 00:34:59,179
The dog that gordon
introduced was good.
867
00:34:59,264 --> 00:35:00,639
I'm feeling positive.
868
00:35:00,766 --> 00:35:05,185
♪ ♪
869
00:35:05,229 --> 00:35:06,812
- It's time to
reopen the doors
870
00:35:06,897 --> 00:35:08,188
To max's bar and grill.
871
00:35:08,273 --> 00:35:11,399
- Hi, ladies. How are you?
Welcome to max's.
872
00:35:11,443 --> 00:35:13,860
- I've invited
the local community,
873
00:35:13,946 --> 00:35:15,862
Local celebrities...
874
00:35:16,532 --> 00:35:18,198
- Oh, that is her, yeah.
875
00:35:18,283 --> 00:35:20,408
- And local restaurateur,
james avery...
876
00:35:20,494 --> 00:35:21,827
- Let's go.
877
00:35:21,870 --> 00:35:23,578
- My sous chef
on "hell's kitchen."
878
00:35:23,664 --> 00:35:26,164
- All right, we don't want
to be waiting on fries.
879
00:35:26,250 --> 00:35:29,334
- He'll teach jake how to
take control of service...
880
00:35:29,419 --> 00:35:30,252
- Easy money.
881
00:35:30,295 --> 00:35:31,795
- And deliver the new menu,
882
00:35:31,880 --> 00:35:34,589
Including the new
gourmet hot dogs.
883
00:35:34,633 --> 00:35:36,091
- Are you all set to order?
884
00:35:37,094 --> 00:35:38,343
- You got it.
885
00:35:38,387 --> 00:35:39,511
- Here we go.
886
00:35:39,596 --> 00:35:41,847
[energetic music]
887
00:35:41,890 --> 00:35:46,184
- All right, so my first ticket
is gonna be those two dogs.
888
00:35:46,270 --> 00:35:49,521
All right, that is table 21.
889
00:35:49,606 --> 00:35:51,898
Make sure that you don't
drop that cod yet.
890
00:35:51,984 --> 00:35:54,651
- Chef james is showing me
a lot what he does
891
00:35:54,736 --> 00:35:57,487
To make this place just run
better and run smooth.
892
00:35:57,606 --> 00:35:59,656
All right, lead ticket
is a mexican dog,
893
00:35:59,700 --> 00:36:02,534
Then followed by a mexican dog
with frickles.
894
00:36:02,619 --> 00:36:05,162
It makes me,
you know, more vocal.
895
00:36:05,247 --> 00:36:07,330
Keep it up, guys.
You guys are doing great.
896
00:36:07,416 --> 00:36:11,585
- Yeah, you're at 14 minutes
on table 17, guys.
897
00:36:12,462 --> 00:36:14,462
- It's always amazing how quick
this place fills up.
898
00:36:14,506 --> 00:36:16,756
Timing wise, we're ok?
- Yeah.
899
00:36:16,800 --> 00:36:18,300
- Good.
900
00:36:18,343 --> 00:36:20,302
- This is how you want
the restaurant to be,
901
00:36:20,387 --> 00:36:21,386
Full like this.
902
00:36:21,430 --> 00:36:24,764
We're wanting this.
We need this.
903
00:36:25,267 --> 00:36:26,850
- All right, guys, here we go.
904
00:36:26,894 --> 00:36:28,018
- What did I get?
What did I get?
905
00:36:28,020 --> 00:36:29,019
- Enjoy, guys.
906
00:36:29,062 --> 00:36:32,731
♪ ♪
907
00:36:37,154 --> 00:36:38,904
- We good?
Thanks so much for coming.
908
00:36:38,947 --> 00:36:39,988
How are you?
- Good.
909
00:36:40,032 --> 00:36:41,323
- Appreciate the support
locally.
910
00:36:41,366 --> 00:36:43,491
This place needs it, so,
uh, fingers crossed
911
00:36:43,535 --> 00:36:45,410
This place gets back on
the map.
912
00:36:45,495 --> 00:36:48,872
♪ ♪
913
00:36:48,916 --> 00:36:50,332
What a transformation.
914
00:36:50,375 --> 00:36:52,584
The buzz in that room right now
is just off the charts.
915
00:36:52,628 --> 00:36:53,919
The locals are biting,
916
00:36:54,004 --> 00:36:56,880
But more importantly,
they love the food.
917
00:36:56,965 --> 00:36:59,758
[apprehensive music]
918
00:36:59,843 --> 00:37:02,135
James, can we let jake
hold the reins for a bit?
919
00:37:02,221 --> 00:37:04,262
- Absolutely, chef.
He's got it already.
920
00:37:04,348 --> 00:37:05,388
- Good. Excellent. Thank you.
921
00:37:05,474 --> 00:37:06,890
So we need your voice now,
right?
922
00:37:06,975 --> 00:37:08,558
Let's go, big boy, yes? Yeah?
923
00:37:08,685 --> 00:37:11,811
- Ok, so you got five chicken
bacon burgers all day, five.
924
00:37:11,897 --> 00:37:14,522
[tense music]
925
00:37:14,608 --> 00:37:15,607
♪ ♪
926
00:37:15,734 --> 00:37:17,150
- How are you?
Have you got food coming?
927
00:37:17,194 --> 00:37:19,361
Is it--just waiting? Ok.
928
00:37:20,364 --> 00:37:22,697
- Uh, 16.
929
00:37:22,741 --> 00:37:24,658
- Right here, right here.
- Huh?
930
00:37:24,701 --> 00:37:27,327
- I hope your food is
coming out very soon, ok?
931
00:37:28,038 --> 00:37:29,412
- Thank you, jen.
932
00:37:29,498 --> 00:37:32,082
♪ ♪
933
00:37:32,167 --> 00:37:34,542
How's table 10 going?
934
00:37:34,670 --> 00:37:36,836
- I don't have that ticket.
Give me one sec.
935
00:37:36,922 --> 00:37:38,630
- Oh, boy.
936
00:37:40,509 --> 00:37:41,591
- All right, jake,
you're running about
937
00:37:41,677 --> 00:37:42,759
30-minute ticket time.
938
00:37:42,886 --> 00:37:44,886
That's way too long
for this kind of thing.
939
00:37:44,972 --> 00:37:47,013
- Ok, all right, great.
940
00:37:47,015 --> 00:37:49,099
- Oh, boy.
This is embarrassing.
941
00:37:49,142 --> 00:37:50,892
Middle of dinner service.
942
00:37:50,936 --> 00:37:52,143
Honestly, we had a good start.
943
00:37:52,271 --> 00:37:53,895
The problem now,
the wheels are falling off.
944
00:37:53,981 --> 00:37:55,480
Jake is not communicating.
945
00:37:55,565 --> 00:37:59,109
And yeah, it's just
the whole thing lacks.
946
00:37:59,236 --> 00:38:01,653
- Huh?
- What a [bleep].
947
00:38:01,697 --> 00:38:04,322
♪ ♪
948
00:38:08,161 --> 00:38:10,203
- The relaunch of max's bar
and grill is buzzing.
949
00:38:10,247 --> 00:38:12,080
- These are so good.
950
00:38:12,165 --> 00:38:14,165
- All right, so you're running
about 30 minute ticket time.
951
00:38:14,209 --> 00:38:16,084
- But the orders
are backing up.
952
00:38:16,169 --> 00:38:17,294
- Have you got food coming?
Is it--
953
00:38:17,379 --> 00:38:19,379
- Yes, we do.
- Just waiting? Ok, great.
954
00:38:19,631 --> 00:38:22,215
And jake is struggling to
control the kitchen.
955
00:38:22,301 --> 00:38:24,009
- You got to now step up,
use your voice,
956
00:38:24,052 --> 00:38:25,468
Drive them a bit more.
All right?
957
00:38:25,554 --> 00:38:26,469
- Ok.
- Cool.
958
00:38:26,596 --> 00:38:27,971
- All right, great.
959
00:38:28,015 --> 00:38:29,180
All right, guys,
I know it's hard,
960
00:38:29,266 --> 00:38:31,099
But we got to pick up the pace.
961
00:38:31,143 --> 00:38:32,976
We're at 30 minutes
on ticket time.
962
00:38:33,020 --> 00:38:34,352
Push out a mozzarella stick.
963
00:38:34,438 --> 00:38:37,480
I can sell a ticket if
you just give me a mozzarella.
964
00:38:38,775 --> 00:38:41,318
- Ok, thank you.
965
00:38:41,361 --> 00:38:43,528
Good, dan.
You making that chili nachos?
966
00:38:45,741 --> 00:38:48,325
- Chili nachos.
- Thank you.
967
00:38:48,368 --> 00:38:49,451
16's done.
968
00:38:49,619 --> 00:38:51,411
Keep it up, guys.
You guys are doing great.
969
00:38:51,455 --> 00:38:53,371
- Jake, keep your energy up.
- Yep.
970
00:38:53,457 --> 00:38:54,664
- Beautiful job.
971
00:38:56,043 --> 00:38:57,584
- Aw, thank you.
972
00:38:57,669 --> 00:38:58,585
- Jake stepped up.
973
00:38:58,795 --> 00:39:00,462
You heard him being vocal
back there.
974
00:39:00,505 --> 00:39:01,963
- Frickles, thank you.
975
00:39:02,049 --> 00:39:04,341
- It was nice that someone was
running the tickets,
976
00:39:04,426 --> 00:39:07,135
And food was going to
the right tables.
977
00:39:07,179 --> 00:39:09,554
- Chili dog was perfect.
Burger?
978
00:39:09,598 --> 00:39:12,140
- I had the double burger.
That was incredible.
979
00:39:12,225 --> 00:39:13,224
- It was delicious?
980
00:39:13,393 --> 00:39:14,684
- Did it knock your socks off?
981
00:39:15,562 --> 00:39:16,686
- How was it?
- It was really good.
982
00:39:16,772 --> 00:39:17,687
- Yeah?
- Yeah, I liked it.
983
00:39:17,773 --> 00:39:19,522
- Good.
- These are amazing.
984
00:39:19,608 --> 00:39:20,982
They look so good.
- Wow.
985
00:39:21,068 --> 00:39:23,568
- Danny, thoughts on
the hot dog.
986
00:39:23,653 --> 00:39:24,778
- Good.
- Good?
987
00:39:24,863 --> 00:39:25,820
- Got like a good snap to it.
988
00:39:25,864 --> 00:39:26,946
- It's got a good snap to it?
989
00:39:27,032 --> 00:39:28,073
Are you gonna come back
and visit?
990
00:39:28,116 --> 00:39:30,241
- I will.
- All right, good.
991
00:39:30,327 --> 00:39:32,660
All right, thumbs up on
the food, guys.
992
00:39:32,746 --> 00:39:33,661
- Great.
- Thank you.
993
00:39:33,830 --> 00:39:36,873
Jake, everyone is loving
the new menu.
994
00:39:36,917 --> 00:39:38,408
- Awesome.
995
00:39:38,460 --> 00:39:40,710
♪ ♪
996
00:39:40,796 --> 00:39:42,879
- Hey, no, I just wanted to
touch base with you.
997
00:39:42,964 --> 00:39:44,672
I just wanted to say to you
998
00:39:44,758 --> 00:39:49,344
That I know that this has been
a very hard ride for all of us.
999
00:39:49,429 --> 00:39:52,931
And a lot has been said,
but I hope nothing more
1000
00:39:52,974 --> 00:39:57,644
Than out of all of this pain
and change
1001
00:39:57,729 --> 00:40:00,522
That you and I can get closer
from this because we--
1002
00:40:00,607 --> 00:40:02,440
- I think once things are
in a good place,
1003
00:40:02,526 --> 00:40:06,152
We'll have the time
and emotional energy
1004
00:40:06,196 --> 00:40:10,323
To move our relationship
in a better direction.
1005
00:40:10,409 --> 00:40:14,577
I really hope we break through,
and this is the new start.
1006
00:40:15,872 --> 00:40:17,372
- Thank you.
1007
00:40:17,416 --> 00:40:19,165
[gentle music]
1008
00:40:19,167 --> 00:40:22,043
Thank you.
- Thank you.
1009
00:40:22,087 --> 00:40:24,963
- Mk and I,
we might have our differences,
1010
00:40:25,048 --> 00:40:28,758
But at the end of the day,
I see us working together
1011
00:40:28,802 --> 00:40:32,637
And doing what is necessary
to keep this business going.
1012
00:40:32,722 --> 00:40:35,348
- How did that feel?
- Oh, completely different.
1013
00:40:35,434 --> 00:40:36,558
It was just easy.
- Yeah.
1014
00:40:36,601 --> 00:40:38,017
They're loving the hot dogs,
by the way.
1015
00:40:38,103 --> 00:40:39,227
They're just delicious.
1016
00:40:39,312 --> 00:40:40,562
And you could taste
the difference, right?
1017
00:40:40,647 --> 00:40:42,689
- Homemade.
- Homemade.
1018
00:40:42,732 --> 00:40:45,650
Good luck, man.
We are not stepping back.
1019
00:40:45,694 --> 00:40:49,487
Jake's newfound voice isn't
the only success tonight.
1020
00:40:49,531 --> 00:40:53,658
Just in the last 90 minutes,
profit is running at $939.
1021
00:40:53,743 --> 00:40:55,076
- Wow, that's amazing.
1022
00:40:55,162 --> 00:40:57,203
- Come on, guys. Let's push out
the last two tickets.
1023
00:40:57,247 --> 00:40:59,581
I'm gonna try to help out
1024
00:40:59,624 --> 00:41:01,916
As much as I can,
even more than I have been.
1025
00:41:01,960 --> 00:41:03,376
Booth 1, all set.
1026
00:41:03,420 --> 00:41:05,879
- Thank you, jake.
- You're welcome.
1027
00:41:05,922 --> 00:41:07,505
- That means so much to me.
1028
00:41:07,591 --> 00:41:10,008
Can I give you a hug?
1029
00:41:10,051 --> 00:41:12,135
Thank you.
- Mm-hmm.
1030
00:41:12,220 --> 00:41:14,053
Good job, everybody.
1031
00:41:14,139 --> 00:41:15,638
- You are such a lovely person.
1032
00:41:15,682 --> 00:41:17,849
So lucky to have you.
- Come on, come on.
1033
00:41:17,934 --> 00:41:19,058
- [sniffles]
- hey.
1034
00:41:19,102 --> 00:41:22,812
- This business is my legacy.
1035
00:41:22,898 --> 00:41:24,647
You know, max's is family.
1036
00:41:24,733 --> 00:41:27,400
And I want nothing more than
to see my children
1037
00:41:27,444 --> 00:41:28,568
Running the business.
1038
00:41:28,612 --> 00:41:31,237
This is for our--
you know, for our kids.
1039
00:41:31,281 --> 00:41:32,447
Thank you so much, gordon.
- You've got this.
1040
00:41:32,532 --> 00:41:34,657
You know that? I promise you.
- Thank you.
1041
00:41:34,701 --> 00:41:37,744
- If you continue, I'll come
back and help you celebrate
1042
00:41:37,787 --> 00:41:38,953
That 100th anniversary.
1043
00:41:38,997 --> 00:41:40,246
- Thank you, gordon.
- Yeah?
1044
00:41:40,290 --> 00:41:42,832
- Thank you so much.
- Ok.
1045
00:41:42,918 --> 00:41:46,503
♪ ♪
1046
00:41:46,588 --> 00:41:47,837
Oh, boy.
1047
00:41:47,964 --> 00:41:50,215
When I first arrived,
I found an iconic restaurant
1048
00:41:50,300 --> 00:41:51,716
Barely hanging on
to its legacy
1049
00:41:51,843 --> 00:41:55,970
With virtually no chance of
making it into the future.
1050
00:41:56,014 --> 00:41:58,264
But if jennifer can embrace
the new menu,
1051
00:41:58,308 --> 00:42:00,767
Follow through with
the new systems in place,
1052
00:42:00,852 --> 00:42:02,352
And let go of the past,
1053
00:42:02,437 --> 00:42:05,980
Then I promise you, max's has
a chance to really celebrate
1054
00:42:06,107 --> 00:42:09,859
Its amazing 100th anniversary.
1055
00:42:09,903 --> 00:42:12,529
Fingers crossed. Wow.
1056
00:42:13,573 --> 00:42:17,659
Two months later, max's bar
and grill is busy as ever.
1057
00:42:17,744 --> 00:42:19,202
- Welcome to max's.
1058
00:42:19,287 --> 00:42:21,496
- With the new menu and
new systems in place--
1059
00:42:21,623 --> 00:42:22,372
- 16's done.
1060
00:42:22,499 --> 00:42:23,915
- Jennifer is looking forward
1061
00:42:23,959 --> 00:42:26,084
To celebrating
max's 100th birthday...
1062
00:42:26,127 --> 00:42:27,627
- Love that idea.
1063
00:42:27,671 --> 00:42:29,671
- And beyond.
- Cheers!
1064
00:42:31,383 --> 00:42:34,092
- Next time on
"kitchen nightmares."
1065
00:42:34,135 --> 00:42:38,304
Oh, my god.
It's like a [bleep] hoarder.
1066
00:42:38,431 --> 00:42:40,765
[coughing]
1067
00:42:40,850 --> 00:42:42,767
This is not good!
1068
00:42:42,852 --> 00:42:45,728
- My husband has a problem
letting go.
1069
00:42:45,772 --> 00:42:46,938
- Hey, that comes here.
1070
00:42:47,065 --> 00:42:48,314
My chefs cannot
change the food.
1071
00:42:48,358 --> 00:42:49,566
I will not let that happen.
1072
00:42:49,651 --> 00:42:51,943
- I do not have the deluxe
mixed grill.
1073
00:42:52,028 --> 00:42:53,278
Who has forgotten this order?
1074
00:42:53,321 --> 00:42:54,237
The day the kitchen
doesn't mess up,
1075
00:42:54,322 --> 00:42:55,530
It would be a miracle.
1076
00:42:55,615 --> 00:42:57,448
This table got screwed up
with the appetizer.
1077
00:42:57,534 --> 00:42:59,158
At least let's serve this
properly.
1078
00:42:59,202 --> 00:43:00,910
- It's pandemonium
behind that line.
1079
00:43:01,029 --> 00:43:02,287
[dish breaking]
1080
00:43:02,330 --> 00:43:05,248
Oh, my god.